On 22/07/2006, at 6:49 AM, Norman Palardy wrote:
Bugs that make it so you DON'T pay for an upgrade don't help either
••••
agreed
Retaining existing customers is as important as attracting new ones
••••
It's more important - the marketing people will tell you it's way,
way more costly to attract a new client than to keep an existing one.
cheers
kim
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