On Jul 21, 2006, at 6:35 PM, Bill Cavalieri wrote:
And don't forget that an unsatisfied customer promotes a bad
message far wider that a satisfied customer a positive message.
I don't agree with that at all.
A happy customer has as much influence, if not more, than unhappy
ones. When I'm happy with a product you won't hear from me. You
can't please everyone, and as is very evident in this list, some
can never be.
It is a physiologically proven theorem that it takes 7 positive
actions to counteract just 1 negative action. As you said it
yourself, the fact is that most happy people do not broadcast their
feelings. Therefore it might take 49 satisfied REALbasic users to
cancel the effect of one dissatisfied user in regards to public
perception.
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