Hey folks, I'm looking for a ticket-based customer support system. Gmail was the original solution, but with a couple hundred emails coming in on busy days, we're looking for something more robust.
I'm hoping for a flow that's something like: - User emails customer service address - System automatically creates ticket - Admin can view/categorize all tickets - Admin can reply to customer, and full thread is viewable in tool - Some sort of reporting functionality Anyone have any recommendations or suggestions? Thanks, Mark http://markphillip.com -- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin
