I was looking at these a few months ago, my shortlist ended up being: ZenDesk: http://www.zendesk.com/ Sifter: http://sifterapp.com/ Tender: http://tenderapp.com/
On Jan 5, 9:21 am, Mark Phillip <[email protected]> wrote: > Hey folks, I'm looking for a ticket-based customer support system. Gmail > was the original solution, but with a couple hundred emails coming in on > busy days, we're looking for something more robust. > > I'm hoping for a flow that's something like: > - User emails customer service address > - System automatically creates ticket > - Admin can view/categorize all tickets > - Admin can reply to customer, and full thread is viewable in tool > - Some sort of reporting functionality > > Anyone have any recommendations or suggestions? > > Thanks, > Markhttp://markphillip.com
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