I love this list. Thanks for all the suggestions, folks.
Thanks, Mark http://markphillip.com On Tue, Jan 5, 2010 at 2:39 PM, Judd <[email protected]> wrote: > I was looking at these a few months ago, my shortlist ended up being: > > ZenDesk: http://www.zendesk.com/ > Sifter: http://sifterapp.com/ > Tender: http://tenderapp.com/ > > On Jan 5, 9:21 am, Mark Phillip <[email protected]> wrote: > > Hey folks, I'm looking for a ticket-based customer support system. Gmail > > was the original solution, but with a couple hundred emails coming in on > > busy days, we're looking for something more robust. > > > > I'm hoping for a flow that's something like: > > - User emails customer service address > > - System automatically creates ticket > > - Admin can view/categorize all tickets > > - Admin can reply to customer, and full thread is viewable in tool > > - Some sort of reporting functionality > > > > Anyone have any recommendations or suggestions? > > > > Thanks, > > Markhttp://markphillip.com > > -- > Our Web site: http://www.RefreshAustin.org/ > > You received this message because you are subscribed to the Google Groups > "Refresh Austin" group. > > [ Posting ] > To post to this group, send email to [email protected] > Job-related postings should follow http://tr.im/refreshaustinjobspolicy > We do not accept job posts from recruiters. > > [ Unsubscribe ] > To unsubscribe from this group, send email to > [email protected] > > [ More Info ] > For more options, visit this group at > http://groups.google.com/group/Refresh-Austin >
-- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin
