Greetings. I searched the Refresh Austin Group topics to see if ticketing systems were ever discussed, before creating a new topic. Found this thread. got some good suggestions, thank u so much. I think I'm going to try RT first.
Dave Brixius KerBob Interactive Web Solutions www.kerbob.com On Tuesday, January 5, 2010 9:21:43 AM UTC-6, Mark Phillip wrote: > > Hey folks, I'm looking for a ticket-based customer support system. Gmail > was the original solution, but with a couple hundred emails coming in on > busy days, we're looking for something more robust. > > I'm hoping for a flow that's something like: > - User emails customer service address > - System automatically creates ticket > - Admin can view/categorize all tickets > - Admin can reply to customer, and full thread is viewable in tool > - Some sort of reporting functionality > > > Anyone have any recommendations or suggestions? > > > > Thanks, > Mark > http://markphillip.com > > -- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to Refresh-Austin@googlegroups.com Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to refresh-austin+unsubscr...@googlegroups.com [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin
