This might be useful: http://www.helpspot.com
On Tue, Jan 5, 2010 at 9:28 AM, Robert Banh <[email protected]> wrote: > Try some of these: > > http://codecanyon.net/category/php-scripts/project-management-tools > > Rob > > On Tue, Jan 5, 2010 at 9:21 AM, Mark Phillip <[email protected]> wrote: >> Hey folks, I'm looking for a ticket-based customer support system. Gmail >> was the original solution, but with a couple hundred emails coming in on >> busy days, we're looking for something more robust. >> >> I'm hoping for a flow that's something like: >> - User emails customer service address >> - System automatically creates ticket >> - Admin can view/categorize all tickets >> - Admin can reply to customer, and full thread is viewable in tool >> - Some sort of reporting functionality >> >> >> Anyone have any recommendations or suggestions? >> >> >> >> Thanks, >> Mark >> http://markphillip.com >> >> -- >> Our Web site: http://www.RefreshAustin.org/ >> >> You received this message because you are subscribed to the Google Groups >> "Refresh Austin" group. >> >> [ Posting ] >> To post to this group, send email to [email protected] >> Job-related postings should follow http://tr.im/refreshaustinjobspolicy >> We do not accept job posts from recruiters. >> >> [ Unsubscribe ] >> To unsubscribe from this group, send email to >> [email protected] >> >> [ More Info ] >> For more options, visit this group at >> http://groups.google.com/group/Refresh-Austin > > -- > Our Web site: http://www.RefreshAustin.org/ > > You received this message because you are subscribed to the Google Groups > "Refresh Austin" group. > > [ Posting ] > To post to this group, send email to [email protected] > Job-related postings should follow http://tr.im/refreshaustinjobspolicy > We do not accept job posts from recruiters. > > [ Unsubscribe ] > To unsubscribe from this group, send email to > [email protected] > > [ More Info ] > For more options, visit this group at > http://groups.google.com/group/Refresh-Austin -- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin
