I've used Eventum, which meets all of your requirements, before and it works pretty well: http://forge.mysql.com/wiki/Eventum/
-- Victor On Jan 5, 2010, at 9:21 AM, Mark Phillip wrote: > Hey folks, I'm looking for a ticket-based customer support system. Gmail was > the original solution, but with a couple hundred emails coming in on busy > days, we're looking for something more robust. > > I'm hoping for a flow that's something like: > - User emails customer service address > - System automatically creates ticket > - Admin can view/categorize all tickets > - Admin can reply to customer, and full thread is viewable in tool > - Some sort of reporting functionality > > > Anyone have any recommendations or suggestions? > > > > Thanks, > Mark > http://markphillip.com > > > -- > Our Web site: http://www.RefreshAustin.org/ > > You received this message because you are subscribed to the Google Groups > "Refresh Austin" group. > > [ Posting ] > To post to this group, send email to [email protected] > Job-related postings should follow http://tr.im/refreshaustinjobspolicy > We do not accept job posts from recruiters. > > [ Unsubscribe ] > To unsubscribe from this group, send email to > [email protected] > > [ More Info ] > For more options, visit this group at > http://groups.google.com/group/Refresh-Austin
-- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin
