My support organization also used RT (for several years) and we were fans of the system. It fulfills all of the requirements you list.
Cheers, Robert Matney On Jan 5, 10:50 am, Rob Scott <rtsc...@west.net> wrote: > Request Tracker (RT) is a well-developed, open source ticketing system that > I've used at a few different companies:http://bestpractical.com/rt/ > > Wikipedia has a comparison list of issue tracking systems that you might > want to check out as well: > > http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems > > -- Rob > > > > On Tue, Jan 5, 2010 at 10:31 AM, Daniel Short <d...@sitedriveinc.com> wrote: > > I've used SmarterTrack (previously SmarterTicket) from > >www.smartertools.comfor over five years with great results. > > Everything form a free 1-person license to a full 20-agent setup with > > round-robin ticketing and reporting. > > > Dan > > > On Tue, Jan 5, 2010 at 10:27 AM, Victor Trac <victor.t...@gmail.com> > > wrote: > > > I've used Eventum, which meets all of your requirements, before and it > > works > > > pretty well: http://forge.mysql.com/wiki/Eventum/ > > > -- Victor > > > On Jan 5, 2010, at 9:21 AM, Mark Phillip wrote: > > > > Hey folks, I'm looking for a ticket-based customer support system. Gmail > > > was the original solution, but with a couple hundred emails coming in on > > > busy days, we're looking for something more robust. > > > > I'm hoping for a flow that's something like: > > > - User emails customer service address > > > - System automatically creates ticket > > > - Admin can view/categorize all tickets > > > - Admin can reply to customer, and full thread is viewable in tool > > > - Some sort of reporting functionality > > > > Anyone have any recommendations or suggestions? > > > > Thanks, > > > Mark > > >http://markphillip.com > > > > -- > > > Our Web site:http://www.RefreshAustin.org/ > > > > You received this message because you are subscribed to the Google Groups > > > "Refresh Austin" group. > > > > [ Posting ] > > > To post to this group, send email to Refresh-Austin@googlegroups.com > > > Job-related postings should followhttp://tr.im/refreshaustinjobspolicy > > > We do not accept job posts from recruiters. > > > > [ Unsubscribe ] > > > To unsubscribe from this group, send email to > > > refresh-austin-unsubscr...@googlegroups.com > > > > [ More Info ] > > > For more options, visit this group at > > >http://groups.google.com/group/Refresh-Austin > > > > -- > > > Our Web site:http://www.RefreshAustin.org/ > > > > You received this message because you are subscribed to the Google Groups > > > "Refresh Austin" group. > > > > [ Posting ] > > > To post to this group, send email to Refresh-Austin@googlegroups.com > > > Job-related postings should followhttp://tr.im/refreshaustinjobspolicy > > > We do not accept job posts from recruiters. > > > > [ Unsubscribe ] > > > To unsubscribe from this group, send email to > > > refresh-austin-unsubscr...@googlegroups.com > > > > [ More Info ] > > > For more options, visit this group at > > >http://groups.google.com/group/Refresh-Austin > > > -- > > Our Web site:http://www.RefreshAustin.org/ > > > You received this message because you are subscribed to the Google Groups > > "Refresh Austin" group. > > > [ Posting ] > > To post to this group, send email to Refresh-Austin@googlegroups.com > > Job-related postings should followhttp://tr.im/refreshaustinjobspolicy > > We do not accept job posts from recruiters. > > > [ Unsubscribe ] > > To unsubscribe from this group, send email to > > refresh-austin-unsubscr...@googlegroups.com > > > [ More Info ] > > For more options, visit this group at > >http://groups.google.com/group/Refresh-Austin
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