On Tuesday, May 28, 2013 12:16:37 PM UTC-6, Matthew Woehlke wrote:
>
> Um... this seems familiar. Have you upgraded through a number of RB 
> versions? Is the user having trouble either notably older, newer, or had 
> a long period of inactivity? 
>

It was a fairly new install of RB from scratch.
 

>
> Something to try: have the user go into their account settings and 
> change the value of their 'always open an issue' option. (They can 
> immediately change it back, just as long as they apply the change with 
> the opposite value to force it to be rewritten.) 
>

Yeah, we did that and it corrected the issue.

 

>
> -- 
> Matthew 
>

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