We did not manage to get that snapshot, but I will keep it in mind if we 
encounter another such user on our system.

Ken

On Tuesday, May 28, 2013 1:06:33 PM UTC-6, Christian Hammond wrote:
>
> The two issues are related.
>
> I have absolutely no idea how the user's profile entry is ending up with 
> that value set to.. null? Or something. 
>
> Actually, for any user hitting this, I'd love to get an SQL dump of their 
> accounts_profile table entry, if you can find it, before they fix it with 
> the double-toggle workaround.
>
> Christian
>
> -- 
> Christian Hammond - chi...@chipx86.com <javascript:>
> Review Board - http://www.reviewboard.org
> Beanbag, Inc. - http://www.beanbaginc.com
>  
> On May 28, 2013, at 7:29 AM, Kristin Thomas <xtint...@gmail.com<javascript:>> 
> wrote:
>
> Was there a resolution to this issue?  We are experiencing a similar 
> problem.  We have 16 users with no problem and one user that cannot load 
> any diffs (in IE, Chrome, or Firefox).  Same error as mentioned previously:
>
> [08:21:52.611] SyntaxError: syntax error @ 
> http://reviewboard.companyname.com/r/87/diff/#:40
> [08:21:52.809] ReferenceError: gReviewRequestId is not defined @ 
> http://reviewboard.companyname.com/static/rb/js/reviews.min.89914309c82b.js:112
> [08:21:52.837] TypeError: RB.setFileAttachmentComments is not a function @ 
> http://reviewboard.companyname.com/r/87/diff/#:414
>
> I'll attach the log.
>
> Any help would be greatly appreciated.
>
> Kristin Thomas
>
> On Tuesday, April 23, 2013 7:16:04 PM UTC-6, Jonathan Wilson wrote:
>>
>> Hi Christian,
>>  
>> Sorry for the late reply, I tried view a diff with the Chrome console and 
>> no error messages were displayed.
>>  
>> I only received the following messages while clicking on the initial 
>> review request link:
>> Uncaught SyntaxError: Unexpected token ; /r/593/:40
>> Uncaught ReferenceError: gReviewRequestId is not defined 
>> reviews.min.js:112
>> Uncaught TypeError: Object #<Object> has no method 
>> 'setFileAttachmentComments' rb-server.myreviewboard.org:415
>>  
>> I have 2 other colleagues who have the same issue, but the majority of my 
>> colleagues have no issues viewing multiple diffs.
>>  
>> -JW
>>
>> On Monday, April 22, 2013 2:33:58 PM UTC-4, Christian Hammond wrote:
>>
>>> On Mon, Apr 22, 2013 at 8:57 AM, Matthew Woehlke 
>>> <mwoehlk...@gmail.com>wrote:
>>>
>>>> On 2013-04-20 01:55, Christian Hammond wrote:
>>>>
>>>>> Hi Jonathan,
>>>>>
>>>>> I don't think I've seen this. Can you open the Chrome console log, try
>>>>> again, and see what errors may appear?
>>>>>
>>>>
>>>> Is the server able to generate the diffs? I'm sure Christian knows much 
>>>> more about RB than I do :-), but multiple browser failures still sounds to 
>>>> me  more like a server problem.
>>>>
>>>> While you're checking your browser console logs, it is probably worth 
>>>> also checking the server logs if there is any message that would indicate 
>>>> a 
>>>> problem generating the diffs.
>>>>
>>>>
>>> It very well might be the server. I stated on the browser side because 
>>> generally, if there's a server-side error, we should be showing it. We load 
>>> the diffs dynamically, so if there's a browser-side script error, we may 
>>> fail to either load or render (or show the error).
>>>
>>> Christian 
>>>
>>> -- 
>>> Christian Hammond - chi...@chipx86.com
>>> Review Board - http://www.reviewboard.org
>>> Beanbag, Inc. - http://www.beanbaginc.com 
>>>
>>> <errors.txt>
>
>
>

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