We did not manage to get that snapshot, but I will keep it in mind if we
encounter another such user on our system.
On Tuesday, May 28, 2013 1:06:33 PM UTC-6, Christian Hammond wrote:
> The two issues are related.
> I have absolutely no idea how the user's profile entry is ending up with
> that value set to.. null? Or something.
> Actually, for any user hitting this, I'd love to get an SQL dump of their
> accounts_profile table entry, if you can find it, before they fix it with
> the double-toggle workaround.
> Review Board - http://www.reviewboard.org
> Beanbag, Inc. - http://www.beanbaginc.com
> Was there a resolution to this issue? We are experiencing a similar
> problem. We have 16 users with no problem and one user that cannot load
> any diffs (in IE, Chrome, or Firefox). Same error as mentioned previously:
> [08:21:52.611] SyntaxError: syntax error @
> [08:21:52.809] ReferenceError: gReviewRequestId is not defined @
> [08:21:52.837] TypeError: RB.setFileAttachmentComments is not a function @
> I'll attach the log.
> Any help would be greatly appreciated.
> Kristin Thomas
> On Tuesday, April 23, 2013 7:16:04 PM UTC-6, Jonathan Wilson wrote:
>> Hi Christian,
>> Sorry for the late reply, I tried view a diff with the Chrome console and
>> no error messages were displayed.
>> I only received the following messages while clicking on the initial
>> review request link:
>> Uncaught SyntaxError: Unexpected token ; /r/593/:40
>> Uncaught ReferenceError: gReviewRequestId is not defined
>> Uncaught TypeError: Object #<Object> has no method
>> 'setFileAttachmentComments' rb-server.myreviewboard.org:415
>> I have 2 other colleagues who have the same issue, but the majority of my
>> colleagues have no issues viewing multiple diffs.
>> On Monday, April 22, 2013 2:33:58 PM UTC-4, Christian Hammond wrote:
>>> On Mon, Apr 22, 2013 at 8:57 AM, Matthew Woehlke
>>>> On 2013-04-20 01:55, Christian Hammond wrote:
>>>>> Hi Jonathan,
>>>>> I don't think I've seen this. Can you open the Chrome console log, try
>>>>> again, and see what errors may appear?
>>>> Is the server able to generate the diffs? I'm sure Christian knows much
>>>> more about RB than I do :-), but multiple browser failures still sounds to
>>>> me more like a server problem.
>>>> While you're checking your browser console logs, it is probably worth
>>>> also checking the server logs if there is any message that would indicate
>>>> problem generating the diffs.
>>> It very well might be the server. I stated on the browser side because
>>> generally, if there's a server-side error, we should be showing it. We load
>>> the diffs dynamically, so if there's a browser-side script error, we may
>>> fail to either load or render (or show the error).
>>> Christian Hammond - chi...@chipx86.com
>>> Review Board - http://www.reviewboard.org
>>> Beanbag, Inc. - http://www.beanbaginc.com
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