On Tue, Mar 15, 2016 at 9:31 AM, Chanel Wheeler <chanel.whee...@yavapai.us>

> Yes, everything in the ticket shows up for the faulty user except for the
> attachment. The rights for this user and other basic users of the system
> are the same.
Is that user using Outlook?  Might it be sending non-plain-text parts of
the message as winmail.dat?
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