Good Day, My department is looking to replace our current Ticket/asset management system. I have been using RT on a small basis to handle my own Support requests and used the Asset Management add on (pre 4.4). Our current system used to have an agent that would populate the data set for us but lacked some of the info we needed. We were at the mercy of the company to add features.
I am hoping we can roll our own Powershell script to gather the info we need and with some other tweaks we can roll our own.My question to the list is if anyone is using RT 4.4 with the Asset Management feature and would like to share their experience with it. I am putting together the proposal to use RT for this replacement. As a ticket system I think it is an easy sell but the Asset portion is my tough sell. Anyone who wants to reply can reply off list unless it you feel it is relevant to stay on the list. I will post what happens when completed (albeit that might not be for a month or so). TIA -- John J. Boris, Sr.
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017