Thanks. That does help me. On Tue, Nov 29, 2016 at 3:36 PM, Joop <jvdw...@xs4all.nl> wrote:
> On 29-11-2016 20:51, john boris wrote: > > Good Day, > > My department is looking to replace our current Ticket/asset > > management system. I have been using RT on a small basis to handle my > > own Support requests and used the Asset Management add on (pre 4.4). > > Our current system used to have an agent that would populate the data > > set for us but lacked some of the info we needed. We were at the mercy > > of the company to add features. > > > > I am hoping we can roll our own Powershell script to gather the info > > we need and with some other tweaks we can roll our own.My question to > > the list is if anyone is using RT 4.4 with the Asset Management > > feature and would like to share their experience with it. I am putting > > together the proposal to use RT for this replacement. As a ticket > > system I think it is an easy sell but the Asset portion is my tough sell. > > > > Anyone who wants to reply can reply off list unless it you feel it is > > relevant to stay on the list. I will post what happens when completed > > (albeit that might not be for a month or so). > > > I'm/We're using RT-4.4 with Assets which is migrated from the 3trd party > Assets extension and use it quite extensively. As mentioned in the other > reply linking assets from tickets is more tricky than the other way > around. We haven't had time to enhance that. > > Joop > > > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- John J. Boris, Sr.
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017