We have a customer using it: as of now 9522 assets (computers, screen,
...) are in the database. Imported from an old system (home made script
pulling from the Oracle database, using RT API) and manual csv import
when needed (using custom script). 568 privileged users, 6128
unprivileged users, 161367 tickets.
Works fine, with as usual small customisation (callbacks, patches and
As others already told, linking assets to existing ticket is not easy,
but we are looking at producting a patch to autocomplete on assets for
Also, would be nice to make a gateway to get assets from fusion
We also have also another small RT instance using Assets for hardware
and contracts (hardware linked to groups that are customers, contracts
linked to hrdwares).
Easter-eggs Spécialiste GNU/Linux
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RT 4.4 and RTIR training sessions, and a new workshop day!
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