Sadly I'm no longer using RT, however at my previous employer my team was using to for IT Support, numerous software development project, and asset management. I was using the Puppet configuration management system and integrated it with Assets-Import-CSV to automate adding and updating of computers as they were provisioned in the environment. This allowed for further integration with RT::Extension::Nagios to associate system issues with your assets, which provides a rich history of issues for systems.
IMO it's a natural fit if you're already using RT for tracking issues and helpdesk requests, it allows you to keep all that information in a single repository. -- Later, Darin On Tue, Nov 29, 2016 at 2:51 PM, john boris <jbori...@gmail.com> wrote: > Good Day, > My department is looking to replace our current Ticket/asset management > system. I have been using RT on a small basis to handle my own Support > requests and used the Asset Management add on (pre 4.4). Our current system > used to have an agent that would populate the data set for us but lacked > some of the info we needed. We were at the mercy of the company to add > features. > > I am hoping we can roll our own Powershell script to gather the info we need > and with some other tweaks we can roll our own.My question to the list is if > anyone is using RT 4.4 with the Asset Management feature and would like to > share their experience with it. I am putting together the proposal to use RT > for this replacement. As a ticket system I think it is an easy sell but the > Asset portion is my tough sell. > > Anyone who wants to reply can reply off list unless it you feel it is > relevant to stay on the list. I will post what happens when completed > (albeit that might not be for a month or so). > > TIA > > -- > John J. Boris, Sr. > > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
