Chris, Thanks for the quick reply. I am leaning toward using the service tag (we are a 90% Dell Shop) as an index or searchable field since it will be unique. I understand about duplicates. What we have now is not workable
On Tue, Nov 29, 2016 at 3:14 PM, Chris Manly <c...@cornell.edu> wrote: > I’ve been starting to work with Assets. It’s not as rich or fully-baked > as the ticketing side of things, but it gets the job done for me. You’ll > definitely want 4.4.1, because there’s a bug in 4.4.0 where you can’t > search for assets associated with a person and actually find them. > > > > I’ve done .csv loads of assets. If you’ve got a custom field that has a > unique key (like an asset tag #) it works well to avoid creating > duplicates. If you lack that… well, let’s just say I had a lot of cleanup > to do. > > > > -- > > Christopher Manly > > Coordinator, Library Systems > > Cornell University Library Information Technologies > > c...@cornell.edu > > 607-255-3344 > > > > > > *From: *rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of > john boris <jbori...@gmail.com> > *Date: *Tuesday, November 29, 2016 at 2:51 PM > *To: *"firstname.lastname@example.org" <email@example.com > > > *Subject: *[rt-users] Looking for users of RT 4.4 that use the Asset > feature > > > > Good Day, > > My department is looking to replace our current Ticket/asset management > system. I have been using RT on a small basis to handle my own Support > requests and used the Asset Management add on (pre 4.4). Our current system > used to have an agent that would populate the data set for us but lacked > some of the info we needed. We were at the mercy of the company to add > features. > > > > I am hoping we can roll our own Powershell script to gather the info we > need and with some other tweaks we can roll our own.My question to the list > is if anyone is using RT 4.4 with the Asset Management feature and would > like to share their experience with it. I am putting together the proposal > to use RT for this replacement. As a ticket system I think it is an easy > sell but the Asset portion is my tough sell. > > > > Anyone who wants to reply can reply off list unless it you feel it is > relevant to stay on the list. I will post what happens when completed > (albeit that might not be for a month or so). > > > > TIA > > > > -- > > John J. Boris, Sr. > > > -- John J. Boris, Sr.
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017