That is how I do it too, via a bash script collecting details and uploading a CSV when systems boot, then having a cron job import them to RT via the RT-Extension-Assets-Import-CSV extension.
However, I am on 4.2 using the Best Practical Assets Extension, not 4.4 with native assets. > Well, there is, > but the searchable text entry requires you to know the asset number in order > to add it, which isn't too useful. But imo this is a solveable problem, I'll > post when I have figured it out. To search for adding assets (not sure if it works on 4.4), I use a hack from http://lists.bestpractical.com/pipermail/rt-users/2014-June/083691.html <http://lists.bestpractical.com/pipermail/rt-users/2014-June/083691.html> However, I encourage my team to go to the asset first and create a linked ticket from there as best practice. Aaron > On Nov 29, 2016, at 10:50 AM, chrisis <chri...@bosberaad.com> wrote: > > We use the Asset feature, having migrated to it from SYSAID. > > I assume your powershell script will be used to build a CSV of all your > assets. You'll be able to import this CSV directly into Assets in RT. There > is a plugin to make this super easy: > http://search.cpan.org/~bps/RT-Extension-Assets-Import-CSV-2.1/lib/RT/Extension/Assets/Import/CSV.pm > > You will obviously need to do some planning and configuration up front to > ensure your specific Asset database has the Custom Fields you need, and > you'll want to configure your assets catalog lifecycle(s) just like you > would have configured your RT queue lifecycles. > > The only tricky thing we are facing at the moment is adding an asset to a > ticket. By default it is easy adding a ticket to an asset (basically: open > the asset, click "Create Linked Ticket" from Actions) but there isn't a > default set up for linking an asset to an existing ticket. Well, there is, > but the searchable text entry requires you to know the asset number in order > to add it, which isn't too useful. But imo this is a solveable problem, I'll > post when I have figured it out. > > Other than that do you have any specific questions about Assets in RT? > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Looking-for-users-of-RT-4-4-that-use-the-Asset-feature-tp63073p63074.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017