Re: URGENT - ITSM 7 performance issue - help needed
Before modify anything, I think you should patch the ARS server. There are a few memory issues resolved with the patchs, maybe could resolve your problems. Regards; Jose Manuel Viejo Lobato [EMAIL PROTECTED] ViejoLobato S.L. Mensaje citado por ZHANG, ERIC L [EMAIL PROTECTED]: I post this earlier today but don't see it on the list. I am trying again. I apologize if you already saw this. -Original Message- From: Eric Zhang [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 08, 2007 12:21 PM To: [EMAIL PROTECTED] Cc: ZHANG, ERIC L Subject: URGENT - ITSM 7 performance issue - help needed Hello, all. We have been struggling with ITSM 7 performance since it went live on 8/1. The performance is getting worse and worse for all the operations: search, create, and update. At the begging, it's the creating incident that took more that 40 seconds to complete. Now it's all the operations, primarily on Incident. The incident ticket update can take up to 3 minutes now. We opened a critical ticket to BMC support but so far we haven't received a solution that improves the performance. Our configurations: ARS 7.0.01 no patch on Solaris 9 Database is Oracle 10gR2 on another Solaris 9 box Midtier is on Wintel 2003 IIS server (Only for requesters) ITSM (including Incident and Change) 7.0.02 patch 3 I have been sending all kinds of loggings to BMC. The first suggestion from BMC was to set Oracle-Cursor-Sharing to FORCES. That didn't help. The other suggestion was to change a Veritas setting (mincache=direct) on the database server. But our DBA, UNIX. and Storage people all rejected the idea because 1) that fix is for bulk data import 2) they had very experienced with that setting, which produced high IO waits and worse overall daily performance. Thanks in advance for your help. Eric Zhang Sr. IT Consultant Entergy Services, Inc. (501) 377-5815 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X
That was the way it worked I know with ARS 6.3 and it worked fine for all ITSM 5.6 forms and fields but for some reason we cant get it to work with the HPD:Help Desk form that came packaged with ITSM 7.X (maybe its a system bug introduced by ITSM patch 005?). It works fine if you create a test Regular form and then try to permission a field on the test Regular form to a group that has Group Type Change set. Not sure if anyone else has ITSM 7.X patch 005 installed yet on their environment but if they do, can you change a Support Group (any group that in their system does not have it set) to Group Type Change and then pick the group as having the permission to a field on HPD:Help Desk? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, August 08, 2007 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** This is normal a group has the have the Change type permission to be visible when you want to select a group on a form or field. -Original Message- From: Lammey, Peter A. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 8 Aug 2007 5:39 pm Subject: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** We are in the midst of developing customizations to the ITSM 7.X module in our environment. We loaded all of the foundation data for the applications and we added some fields to the HPD:Help Desk form. When we try to permission a Support group for the field we do not get the field listed. For some reason when you create a new test form and you grant a group Change type permission you can then permission a field on that custom test form fine but for some reason the system will not let us select that group in the HPD:Help Desk form. I think it has something to do with the fact that the HPD:Help Desk form is owned by the Incident Management Application but I have tried a number of things from opening the Incident Management application in the Admin tool but my attempts still fail to allow the Admin to permission a field on Help Desk to the support group. Has anyone else run into this problem? ARS 7.01 Patch 002 ITSM Patch 005 Application Server - Windows 2003 server Database server - Oracle 10gR2 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARServer.exe crashing
Hey Rogerio, Did you find a solution for this? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Monday, July 30, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: RES: ARServer.exe crashing I'll take a look on that. Thanks, Rogerio Bronzoni Aguiar CMagnani -Mensagem original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Em nome de Heider, Stephen Enviada em: segunda-feira, 30 de julho de 2007 11:26 Para: arslist@ARSLIST.ORG Assunto: Re: ARServer.exe crashing Rogerio, After googling this http://www.google.com/search?q=0x0001bd02+ntdll.dllbtnG=Search (not many matches) I found one solution that might help http://www.svnforum.org/2017/viewtopic.php?p=9633sid=a8dd34e057a8dd4f1c 8f7131a76a1bf0 In the C:\WINDOWS\ServicePackFiles\i386 to change ntdll.dll for ntdll.old Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, July 30, 2007 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ARServer.exe crashing Rogerio, I understand. I wish I had a better answer for you. Has Windows or SQL been updated recently (ie. security patches, service packs)? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Monday, July 30, 2007 10:19 AM To: arslist@ARSLIST.ORG Subject: RES: ARServer.exe crashing Stephen, The fact that is not supported doesn't mean that doesn't work. We have used this configuration since a long time and the error appeared recently. Thanks, Rogerio Bronzoni Aguiar CMagnani -Mensagem original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Em nome de Heider, Stephen Enviada em: segunda-feira, 30 de julho de 2007 11:10 Para: arslist@ARSLIST.ORG Assunto: Re: ARServer.exe crashing Rogerio, It may be due to SQL Server 2005 not being supported with v5.1.2. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Monday, July 30, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: ARServer.exe crashing Hi everyone, Need some help. We are receiving this error randomly during the day: AR System Server Executable (SQL Server) encountered a problem and needed to close Then I see this in event viewer: Faulting application arserver.exe, version 5.1.2.0, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0001bd02. Anyone have seen this before or have any idea about? Enviroment: ARS 5.1.2 - Windows 2003 SP2 - SQL Server 2005 Thanks, Rogerio Bronzoni Aguiar CMagnani ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RES: ARServer.exe crashing
Not yet, Stephen! Rogerio Bronzoni Aguiar -Mensagem original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Em nome de Heider, Stephen Enviada em: quinta-feira, 9 de agosto de 2007 08:53 Para: arslist@ARSLIST.ORG Assunto: Re: ARServer.exe crashing Hey Rogerio, Did you find a solution for this? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Monday, July 30, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: RES: ARServer.exe crashing I'll take a look on that. Thanks, Rogerio Bronzoni Aguiar CMagnani -Mensagem original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Em nome de Heider, Stephen Enviada em: segunda-feira, 30 de julho de 2007 11:26 Para: arslist@ARSLIST.ORG Assunto: Re: ARServer.exe crashing Rogerio, After googling this http://www.google.com/search?q=0x0001bd02+ntdll.dllbtnG=Search (not many matches) I found one solution that might help http://www.svnforum.org/2017/viewtopic.php?p=9633sid=a8dd34e057a8dd4f1c 8f7131a76a1bf0 In the C:\WINDOWS\ServicePackFiles\i386 to change ntdll.dll for ntdll.old Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, July 30, 2007 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ARServer.exe crashing Rogerio, I understand. I wish I had a better answer for you. Has Windows or SQL been updated recently (ie. security patches, service packs)? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Monday, July 30, 2007 10:19 AM To: arslist@ARSLIST.ORG Subject: RES: ARServer.exe crashing Stephen, The fact that is not supported doesn't mean that doesn't work. We have used this configuration since a long time and the error appeared recently. Thanks, Rogerio Bronzoni Aguiar CMagnani -Mensagem original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Em nome de Heider, Stephen Enviada em: segunda-feira, 30 de julho de 2007 11:10 Para: arslist@ARSLIST.ORG Assunto: Re: ARServer.exe crashing Rogerio, It may be due to SQL Server 2005 not being supported with v5.1.2. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Monday, July 30, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: ARServer.exe crashing Hi everyone, Need some help. We are receiving this error randomly during the day: AR System Server Executable (SQL Server) encountered a problem and needed to close Then I see this in event viewer: Faulting application arserver.exe, version 5.1.2.0, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0001bd02. Anyone have seen this before or have any idea about? Enviroment: ARS 5.1.2 - Windows 2003 SP2 - SQL Server 2005 Thanks, Rogerio Bronzoni Aguiar CMagnani ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: URGENT - ITSM 7 performance issue - help needed
Have there been any configuration settings placed directly in the database, for example, Case Insensitive. The setting Oracle provides, unfortunately, ignores all Remedy indexes. This will result in very poor performance. John Cahill Regional Engineering Manager Column Technologies, Inc. email: [EMAIL PROTECTED] cell: (513) 314-9922 www.columnit.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ZHANG, ERIC L Sent: Thursday, August 09, 2007 12:26 AM To: arslist@ARSLIST.ORG Subject: URGENT - ITSM 7 performance issue - help needed I post this earlier today but don't see it on the list. I am trying again. I apologize if you already saw this. -Original Message- From: Eric Zhang [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 08, 2007 12:21 PM To: [EMAIL PROTECTED] Cc: ZHANG, ERIC L Subject: URGENT - ITSM 7 performance issue - help needed Hello, all. We have been struggling with ITSM 7 performance since it went live on 8/1. The performance is getting worse and worse for all the operations: search, create, and update. At the begging, it's the creating incident that took more that 40 seconds to complete. Now it's all the operations, primarily on Incident. The incident ticket update can take up to 3 minutes now. We opened a critical ticket to BMC support but so far we haven't received a solution that improves the performance. Our configurations: ARS 7.0.01 no patch on Solaris 9 Database is Oracle 10gR2 on another Solaris 9 box Midtier is on Wintel 2003 IIS server (Only for requesters) ITSM (including Incident and Change) 7.0.02 patch 3 I have been sending all kinds of loggings to BMC. The first suggestion from BMC was to set Oracle-Cursor-Sharing to FORCES. That didn't help. The other suggestion was to change a Veritas setting (mincache=direct) on the database server. But our DBA, UNIX. and Storage people all rejected the idea because 1) that fix is for bulk data import 2) they had very experienced with that setting, which produced high IO waits and worse overall daily performance. Thanks in advance for your help. Eric Zhang Sr. IT Consultant Entergy Services, Inc. (501) 377-5815 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Question
Another option: Have a control panel that launches the report, into which you enter your variables. Then base your report on a join between the control panel and the form the report is really about. This control panel has a single record. In addition to the input fields it also has a button that calls an active link. The link first saves the record, which puts the variables into the database, then displays the report. Dwayne Martin James Madison University Original message Date: Wed, 8 Aug 2007 13:35:47 -0700 From: Pargeter, Christie [EMAIL PROTECTED] Subject: Re: Crystal Report Question To: arslist@ARSLIST.ORG ** When you do a open window of a report you can type in the qualifications you would like the report to use. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Wednesday, August 08, 2007 12:22 PM To: arslist@ARSLIST.ORG Subject: Crystal Report Question ** Hello, Is there a way to pass a variable to a crystal report from an active link? If so could someone give me an example. Thanks Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Default Product and Operational CTI's
Hi All, Does anyone have the default CTI's for Product and Operational catergorisation that come out the box in Remedy 7, in an csv format or Excel document? Would really appreciate it if you could email [EMAIL PROTECTED] the file to me. Thanks -- View this message in context: http://www.nabble.com/Default-Product-and-Operational-CTI%27s-tf4242327.html#a12071554 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy User Group in Ohio?
Josh, To my understanding, there is no active Ohio RUG. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kitchen, Joshua T Sent: Wednesday, August 08, 2007 7:39 AM To: arslist@ARSLIST.ORG Subject: Remedy User Group in Ohio? ** Is there a Remedy User Group in Ohio? If so what are the details to becoming a member, if there is not, would someone entertain starting this up and having Kforce as a sponsor? Thanks! Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) Miamisburg, OH 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are btn_myprofile_160x33.gif
Re: URGENT - ITSM 7 performance issue - help needed
Turn on your SQL logging and try running the SQL that is generated in Toad (just select statements, not updates or inserts.) In the past I've found that there can be table scans that are major performance hits that way. The resolution ends up being adding more indexes or changing the criteria Set Fields workflow uses. If you find a SQL statement that takes too long to run, pass it on to your DBA and they should be able to do more troubleshooting to see why it is doing so and what can be done about it. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ZHANG, ERIC L Sent: Wednesday, August 08, 2007 11:26 PM To: arslist@ARSLIST.ORG Subject: URGENT - ITSM 7 performance issue - help needed I post this earlier today but don't see it on the list. I am trying again. I apologize if you already saw this. -Original Message- From: Eric Zhang [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 08, 2007 12:21 PM To: [EMAIL PROTECTED] Cc: ZHANG, ERIC L Subject: URGENT - ITSM 7 performance issue - help needed Hello, all. We have been struggling with ITSM 7 performance since it went live on 8/1. The performance is getting worse and worse for all the operations: search, create, and update. At the begging, it's the creating incident that took more that 40 seconds to complete. Now it's all the operations, primarily on Incident. The incident ticket update can take up to 3 minutes now. We opened a critical ticket to BMC support but so far we haven't received a solution that improves the performance. Our configurations: ARS 7.0.01 no patch on Solaris 9 Database is Oracle 10gR2 on another Solaris 9 box Midtier is on Wintel 2003 IIS server (Only for requesters) ITSM (including Incident and Change) 7.0.02 patch 3 I have been sending all kinds of loggings to BMC. The first suggestion from BMC was to set Oracle-Cursor-Sharing to FORCES. That didn't help. The other suggestion was to change a Veritas setting (mincache=direct) on the database server. But our DBA, UNIX. and Storage people all rejected the idea because 1) that fix is for bulk data import 2) they had very experienced with that setting, which produced high IO waits and worse overall daily performance. Thanks in advance for your help. Eric Zhang Sr. IT Consultant Entergy Services, Inc. (501) 377-5815 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Cant find cache for form
I finally got my database resynchronized. When I look at Related Workflow for the Delete button, everything looks correct. I see the newly-created link, and the link that I changed the name of appears with the new name. But when I delete an entry, the newly-created link does not appear in the log, and the link that I changed the name of still has the old name. It looks like it is still getting cached somewhere, but I can't figure out where. (I was hoping that this problem would mysteriously disappear during the nite.) Dwayne Martin Original message Date: Wed, 8 Aug 2007 11:39:06 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Re: Cant find cache for form To: arslist@ARSLIST.ORG Dwayne, The Related Workflow entries are pulled from the search database forms in the ARSystem. The most annoying Doh! is when I change the name of a workflow object and then try to open it( seeing the old name) from the Field properties only to be greeted by That . . . does not exist error. Resync the Search Database ( off hours, of course) and lo and behold we have a new bit of workflow to track. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, August 08, 2007 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Cant find cache for form John, At your suggestion I am running the Sync right now. Maybe I will see something new. But the active link is based on the same form as all the others, and it executes on the same button, and it hasn't been disabled. How can it not be part of the related workflow? Dwayne Original message Date: Wed, 8 Aug 2007 10:57:14 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Re: Cant find cache for form To: arslist@ARSLIST.ORG Dwayne, Did you do a Sync Search Database from the admin tool? That is the only way I know of to find the related workflow to an object. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, August 08, 2007 10:46 AM To: arslist@ARSLIST.ORG Subject: Cant find cache for form Hello Everyone, I have a series of active links that fire from a button. But one of the new links doesn't show up in the workflow log. I tried changing the name of one of the links that does appear, but the name stays the same in the log. So it must be a caching problem. The form name is IT:Authorization. I look in ...\AR System\HOME and see folders like GNXCallE, and they have been modified recently, but nothing that starts with IT. I searched my C drive ITX but found nothing. I deleted what cache folders I did find, but my new link still doesn't fire, and the name change still doesn't show up in the work log. Is there some place else other than \AR System\HOME where this form might be getting cached? Is there another explanation for what I am seeing other than caching? (ARS 7.01 patch 1, Linux server, Oracle 10.2 db) Dwayne Martin Computing Support James Madison University ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk escalations
I figured out what was causing the exceptions (even though it is a little disappointing). The notification that I had configured was hitting on many, MANY records on the helpdesk form and attempting to send an email for each. It think the underlying mail daemon was simply being hammered too hard? Either way, I've made the modifications and isolated the individual records I'm concerned with and I now have my *first ever* active link, filter, and escalation working. I wouldn't have been able to do it without this list. Thanks everyone! Scott Olsen. On 8/8/07, Tony Worthington [EMAIL PROTECTED] wrote: Welcome to 7.0 :P -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Lateralus [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/08/2007 12:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: HelpDesk escalations ** WTF... I've tried configuring a fairly straightforward notification using the email method, and now it's actually *crashing* the server process?!? Ummm... it CAN'T really be this finicky... CAN IT? Wed Aug 08 13:49:45 2007 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 08 13:49:45 2007 0xc005 Wed Aug 08 13:49:45 2007 390603 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Aug 08 13:49:46 2007 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 08 13:49:46 2007 Timestamp: Wed Aug 08 2007 13:49:47.2030 Thread Id: 3328 Version: 7.0.01 patch 001 20070654 Jan 11 2007 20:15:38 ServerName: VM-RMDYSANDBOX Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 385 RPC Call: 10003 RPC Queue: 390603 Protocol Version: 0 Client IP Address: Form: HPD:Help Desk Logging On: Alert API Escalation SQL User Thread Code: c005 Operation: read Access Addr: 0x0 Stack Begin: Addr: 006E3FFD Addr: 0001 Stack End has *anyone* had anything similar happen? I don't know where I would turn without this list. Thanks. On 8/7/07, Roger Justice [EMAIL PROTECTED] wrote: ** The request ID and the Incident ID are created differently in ITSM 7 and can be different numbers. If you are not sending a URL use the Incident ID if you are sending a URL you will need to include the Request ID. -Original Message- From: Lateralus [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007 3:42 pm Subject: HelpDesk escalations ** Hi Everyone, I'm new to the list, and a have a quick (and probably stupid) question: I've attempted to create a simple escalation for the Helpdesk form that sends a notification whenever the Estimated Resolution Date is blown. I believe I've got it working, but when the alert goes out... the Request ID doesn't actually match the Incident ID? Can anyone help me understand the difference here? What am I missing? I don't see any relation within the Incident to the Request ID listed on the alert. Thanks, Scott Olsen __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com . __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X
Hi Peter Isn't ITSM 7 a series of deployable applications? I haven't worked much with deployable apps, but I think the way permissions are set up is different. Take a look at the Form-App-Objects guide and look up the information about deployable applications and permissions. Roles and deployable applications When assigning permissions for deployable applications, roles are used instead of groups I haven't had to do this, but I think you need to create a new Role linked to the appropriate Application (in the Roles form), map permission groups to your Roles, then you can add this Role on the permissions tab to the objects you want. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, August 09, 2007 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X That was the way it worked I know with ARS 6.3 and it worked fine for all ITSM 5.6 forms and fields but for some reason we cant get it to work with the HPD:Help Desk form that came packaged with ITSM 7.X (maybe its a system bug introduced by ITSM patch 005?). It works fine if you create a test Regular form and then try to permission a field on the test Regular form to a group that has Group Type Change set. Not sure if anyone else has ITSM 7.X patch 005 installed yet on their environment but if they do, can you change a Support Group (any group that in their system does not have it set) to Group Type Change and then pick the group as having the permission to a field on HPD:Help Desk? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM7 CIViewer Problem
Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
New version release date
Hi- Anyone know what the release date for the new version is? I know it's supposed to be this month sometime, but I looked around on the site, and couldn't find anything about it. Thanks! Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Cant find cache for form
Dwayne, I am at a loss as to your problem. Are the permissions for the active link correct? Are you sure the AL is tied to that button? You mentioned a Delete. Is it possible that there is no record for the new AL to work against? Are you getting any errors during the process? Is there a Run If condition in your new active link that a preceding AL is causing to fail? Did you log out and log back into the WUT so as to refresh the user connection? I ask this because you said the Al with the changed name still shows up in the workflow.log file with the old name. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, August 09, 2007 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Cant find cache for form I finally got my database resynchronized. When I look at Related Workflow for the Delete button, everything looks correct. I see the newly-created link, and the link that I changed the name of appears with the new name. But when I delete an entry, the newly-created link does not appear in the log, and the link that I changed the name of still has the old name. It looks like it is still getting cached somewhere, but I can't figure out where. (I was hoping that this problem would mysteriously disappear during the nite.) Dwayne Martin Original message Date: Wed, 8 Aug 2007 11:39:06 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Re: Cant find cache for form To: arslist@ARSLIST.ORG Dwayne, The Related Workflow entries are pulled from the search database forms in the ARSystem. The most annoying Doh! is when I change the name of a workflow object and then try to open it( seeing the old name) from the Field properties only to be greeted by That . . . does not exist error. Resync the Search Database ( off hours, of course) and lo and behold we have a new bit of workflow to track. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, August 08, 2007 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Cant find cache for form John, At your suggestion I am running the Sync right now. Maybe I will see something new. But the active link is based on the same form as all the others, and it executes on the same button, and it hasn't been disabled. How can it not be part of the related workflow? Dwayne Original message Date: Wed, 8 Aug 2007 10:57:14 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Re: Cant find cache for form To: arslist@ARSLIST.ORG Dwayne, Did you do a Sync Search Database from the admin tool? That is the only way I know of to find the related workflow to an object. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, August 08, 2007 10:46 AM To: arslist@ARSLIST.ORG Subject: Cant find cache for form Hello Everyone, I have a series of active links that fire from a button. But one of the new links doesn't show up in the workflow log. I tried changing the name of one of the links that does appear, but the name stays the same in the log. So it must be a caching problem. The form name is IT:Authorization. I look in ...\AR System\HOME and see folders like GNXCallE, and they have been modified recently, but nothing that starts with IT. I searched my C drive ITX but found nothing. I deleted what cache folders I did find, but my new link still doesn't fire, and the name change still doesn't show up in the work log. Is there some place else other than \AR System\HOME where this form might be getting cached? Is there another explanation for what I am seeing other than caching? (ARS 7.01 patch 1, Linux server, Oracle 10.2 db) Dwayne Martin Computing Support James Madison University __ _ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison
Re: .NET and ARAPI 7.X
Daniel, Just substitute x for the drive you wish to install the libraries on. For example, my pc is C:\lib, we store it on E:\lib on our servers. You can name is anything you want really, I just like to keep it simple. The important thing is that it's in your system path. Scott From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Looking For a Remedy Position
All, I have eight years of Remedy development/administration experience on Windows and UNIX, looking for a fulltime or remote type position. Traveling a little, once a week out of the month is an option but I am not looking to relocate or constant travel. I'm currently in North Carolina, USA If any one has any leads please let me know. Thanks _ Elmo Gentry Remedy Engineer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Looking For a Remedy Position
Morning Elmo, I have a full time position in SFO. If you are interested Please email me your resume and contact details. My contact details are below. Thx, Anu Mandala Manager of Applications Support Yipes Enterprise Services, Inc. Office: 415-901-2096 Cell: 415-265-0650 Fax: 415-677-4490 [EMAIL PROTECTED] www.yipes.com http://www.yipes.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elmer Gentry Sent: Thursday, August 09, 2007 7:42 AM To: arslist@ARSLIST.ORG Subject: Looking For a Remedy Position All, I have eight years of Remedy development/administration experience on Windows and UNIX, looking for a fulltime or remote type position. Traveling a little, once a week out of the month is an option but I am not looking to relocate or constant travel. I'm currently in North Carolina, USA If any one has any leads please let me know. Thanks _ Elmo Gentry Remedy Engineer __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.jpg
Re: Searching for Stephan Nerlich
Sorry...I might not have been clear enough. I have a copy of the latest version...I'm just concerned about where Stephan is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday, August 08, 2007 10:40 PM To: arslist@ARSLIST.ORG Subject: Re: Searching for Stephan Nerlich You can find the ARInside tool here: http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/ gid,35/Itemid,28/ -- Jarl On 8/9/07, L. J. Head [EMAIL PROTECTED] wrote: ** I just tried to go to http://system.devdor.net/ to check on the latest version of ARInside and the site is down. So I sent him an email and it bounced...does anyone have any information on him and his tools? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New version release date
Is it time for another great ARSList Guess the release date contest? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: New version release date Hi- Anyone know what the release date for the new version is? I know it's supposed to be this month sometime, but I looked around on the site, and couldn't find anything about it. Thanks! Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New version release date
My vote is Later than we want it, but sooner than it should be, but then that's always my vote. ;) Rick On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Is it time for another great ARSList Guess the release date contest? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Moore, Chris *Sent:* Thursday, August 09, 2007 9:17 AM *To:* arslist@ARSLIST.ORG *Subject:* New version release date Hi- Anyone know what the release date for the new version is? I know it's supposed to be this month sometime, but I looked around on the site, and couldn't find anything about it. Thanks! Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Licenses not applying through people form RESOLVED
That was it Roger. Thanks for your help on this! The filter CTM:PPG:Add_100_ChkLicenseFixed was incorrectly counting the number of fixed licenses in use. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 07, 2007 5:17 PM To: arslist@ARSLIST.ORG Subject: ?*? Re: Licenses not applying through people form ** There was a error on a filter that counts licenses. Capture a log and review the filters that check for fixed licenses and you will see the qualification is not including fixed as it should. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007 3:54 pm Subject: Licenses not applying through people form ** I’m just wondering if anyone has had a similar problem- When I try to assign fixed Incident Management licenses via the people form, I get an error that says “Unable to assign Fixed license. All Fixed licenses (8) for ‘Incident Mgmt/Service Desk’ have been assigned.” However, if I go to the user form and add BMC:Incident Mgmt User Fixed to the application license field, it works fine and I get the note that “the following application fixed licenses have been granted BMC:Incident Mgmt 5/8.” It seems like the people form isn’t seeing that we have licenses available. Has anyone seen this before? ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___
7.0.1 Client - setting sort order
We just had a user contact us about an issue with setting Sort Order on the 7.0.1 Patch 002 desktop client. On the menu bar go to Actions - Sort Options and set a new sort order. Click OK and it generates an ARERR [361] An unqualified search was issued error. It seems to actually keep the new Sort Order, just generates the ARERR 361 message. I confirmed that Patch 003 has the same behavior. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Licenses not applying through people form RESOLVED
What patch level of the app has _this_ bug still in it? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, August 09, 2007 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Licenses not applying through people form RESOLVED That was it Roger. Thanks for your help on this! The filter CTM:PPG:Add_100_ChkLicenseFixed was incorrectly counting the number of fixed licenses in use. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 07, 2007 5:17 PM To: arslist@ARSLIST.ORG Subject: ?*? Re: Licenses not applying through people form ** There was a error on a filter that counts licenses. Capture a log and review the filters that check for fixed licenses and you will see the qualification is not including fixed as it should. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007 3:54 pm Subject: Licenses not applying through people form ** I'm just wondering if anyone has had a similar problem- When I try to assign fixed Incident Management licenses via the people form, I get an error that says Unable to assign Fixed license. All Fixed licenses (8) for 'Incident Mgmt/Service Desk' have been assigned. However, if I go to the user form and add BMC:Incident Mgmt User Fixed to the application license field, it works fine and I get the note that the following application fixed licenses have been granted BMC:Incident Mgmt 5/8. It seems like the people form isn't seeing that we have licenses available. Has anyone seen this before? ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __20060125___This posting was submitted with HTML in it___ _ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM7 CIViewer Problem
I just noticed somethig similar yesterday. This is from stdout. * ILOG JViews Diagrammer version 6.5 is in use. ** Licensed for deploying application 'BMC Atrium CMDB and BMC ** Change Managemen'. ** This license does not cover development. You are required to ** purchase a development license if you want to develop ** software using this product. I don't see the file not found/classloader error though. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 09:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 CIViewer Problem Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
7.0.1 client and Office issue - only in Hungary
We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 client and Office issue - only in Hungary
If they can open one of the office programs try using the Detect and Repair option under Help From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 client and Office issue - only in Hungary ** We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 client and Office issue - only in Hungary
Yep. We were aware of this issue which is why we delayed rolling out the 7.0.1 client. The issue we are seeing is not the same. This one is related to the 7.0.1 unpatched client and uninstall. The issue we are seeing is that opening Office documents is not working after the install and it's only associated with the user that installed the client. Dave From: Chapman, Colin [mailto:[EMAIL PROTECTED] Sent: Thursday, August 09, 2007 11:56 AM To: Shellman, David Subject: FW: 7.0.1 client and Office issue - only in Hungary Dave, there is a note about an Office prob on the BMC support site under product documentation. One of our users was having an Office issue, so I downloaded the pdf, see attached. I don't know if it will help you. Colin Colin Chapman Dept. of Integrated Enterprise Solutions Information Technology Systems Division University of North Carolina Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 11:50 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 client and Office issue - only in Hungary ** We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New version release date
yes , yes.. let's do it.. On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Is it time for another great ARSList Guess the release date contest? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Moore, Chris *Sent:* Thursday, August 09, 2007 9:17 AM *To:* arslist@ARSLIST.ORG *Subject:* New version release date Hi- Anyone know what the release date for the new version is? I know it's supposed to be this month sometime, but I looked around on the site, and couldn't find anything about it. Thanks! Chris Moore __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 client and Office issue - only in Hungary
They tried Office reinstall with allusers=1 switch but that didn't help. We'll pass this suggestion on. Thanks, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 09, 2007 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 client and Office issue - only in Hungary ** If they can open one of the office programs try using the Detect and Repair option under Help From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 client and Office issue - only in Hungary ** We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM7 CIViewer Problem
Yep, the viewer does not render the relationship diagram properly; I see the legend and the little globe, but the viewer never renders the image. I put a ticket in, I will let you know what I hear. This was with cmdb 2.0.1 p3, using Tomcat 5.5.23 with JDK 5.0 Update 12 on SunOS 5.9. Axton Grams On 8/9/07, Tony Worthington [EMAIL PROTECTED] wrote: I just noticed somethig similar yesterday. This is from stdout. * ILOG JViews Diagrammer version 6.5 is in use. ** Licensed for deploying application 'BMC Atrium CMDB and BMC ** Change Managemen'. ** This license does not cover development. You are required to ** purchase a development license if you want to develop ** software using this product. I don't see the file not found/classloader error though. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 09:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 CIViewer Problem Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM7 CIViewer Problem
Yours looks to be a little different error. Do you happen to see a file named keys.jlm on your web server? Thanks, Axton Grams On 8/9/07, Tony Worthington [EMAIL PROTECTED] wrote: I just noticed somethig similar yesterday. This is from stdout. * ILOG JViews Diagrammer version 6.5 is in use. ** Licensed for deploying application 'BMC Atrium CMDB and BMC ** Change Managemen'. ** This license does not cover development. You are required to ** purchase a development license if you want to develop ** software using this product. I don't see the file not found/classloader error though. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 09:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 CIViewer Problem Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Looking For a Remedy Position
My company is currently hiring. If you have an interest please forward your resume and contact info to me at: [EMAIL PROTECTED] Ed LeBlanc, RAC, ITIL Senior Consultant RIGID Systems, LLC 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Phone 904-607-9387 Fax 410-715-0848 From: Action Request System discussion list(ARSList) on behalf of Elmer Gentry Sent: Thu 8/9/2007 10:42 AM To: arslist@ARSLIST.ORG Subject: Looking For a Remedy Position ** All, I have eight years of Remedy development/administration experience on Windows and UNIX, looking for a fulltime or remote type position. Traveling a little, once a week out of the month is an option but I am not looking to relocate or constant travel. I'm currently in North Carolina, USA If any one has any leads please let me know. Thanks _ Elmo Gentry Remedy Engineer __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM7 CIViewer Problem
Axton, It looks like BMC is licensing some portion of http://www.ilog.com/products/jviews/diagrammer/; for the CI Viewer. I think you can find the ilog key file somewhere in one of the .jar files on the Mid-Tier. ( I can not remember which one at the moment.) If you just installed a new CMDB patch (or Mid-Tier patch) then I would suspect the new jar files that were added/updated as part of those processes. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 09:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 CIViewer Problem Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM7 CIViewer Problem
You should also know that a local JRE is required to properly view the CI viewer. Found this out by accident. Rick On 8/9/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Axton, It looks like BMC is licensing some portion of http://www.ilog.com/products/jviews/diagrammer/; for the CI Viewer. I think you can find the ilog key file somewhere in one of the .jar files on the Mid-Tier. ( I can not remember which one at the moment.) If you just installed a new CMDB patch (or Mid-Tier patch) then I would suspect the new jar files that were added/updated as part of those processes. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 09:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 CIViewer Problem Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: URGENT - ITSM 7 performance issue - help needed
How many fast and list servers do you have configured. Do the DBA see a similar number if threads being consumed on the database. Are the threads on the database being orphaned or recycled? Do the DBA's have suffient number of connections set up for remedy to access (thread starvation). What are the SQL response times? (1sec?) Is there anything between remedy and the database. Are you sure. Often the System Admins will not admint to this. Check your line speeds, duplex and mtu settings one EVERY step of the path. Verify your indexes. ITSM 7 does not seem to have a lot indexed. John Rosquist Windward Consulting Group - Original Message From: Pierson, Shawn [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 9, 2007 8:36:54 AM Subject: Re: URGENT - ITSM 7 performance issue - help needed Turn on your SQL logging and try running the SQL that is generated in Toad (just select statements, not updates or inserts.) In the past I've found that there can be table scans that are major performance hits that way. The resolution ends up being adding more indexes or changing the criteria Set Fields workflow uses. If you find a SQL statement that takes too long to run, pass it on to your DBA and they should be able to do more troubleshooting to see why it is doing so and what can be done about it. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ZHANG, ERIC L Sent: Wednesday, August 08, 2007 11:26 PM To: arslist@ARSLIST.ORG Subject: URGENT - ITSM 7 performance issue - help needed I post this earlier today but don't see it on the list. I am trying again. I apologize if you already saw this. -Original Message- From: Eric Zhang [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 08, 2007 12:21 PM To: [EMAIL PROTECTED] Cc: ZHANG, ERIC L Subject: URGENT - ITSM 7 performance issue - help needed Hello, all. We have been struggling with ITSM 7 performance since it went live on 8/1. The performance is getting worse and worse for all the operations: search, create, and update. At the begging, it's the creating incident that took more that 40 seconds to complete. Now it's all the operations, primarily on Incident. The incident ticket update can take up to 3 minutes now. We opened a critical ticket to BMC support but so far we haven't received a solution that improves the performance. Our configurations: ARS 7.0.01 no patch on Solaris 9 Database is Oracle 10gR2 on another Solaris 9 box Midtier is on Wintel 2003 IIS server (Only for requesters) ITSM (including Incident and Change) 7.0.02 patch 3 I have been sending all kinds of loggings to BMC. The first suggestion from BMC was to set Oracle-Cursor-Sharing to FORCES. That didn't help. The other suggestion was to change a Veritas setting (mincache=direct) on the database server. But our DBA, UNIX. and Storage people all rejected the idea because 1) that fix is for bulk data import 2) they had very experienced with that setting, which produced high IO waits and worse overall daily performance. Thanks in advance for your help. Eric Zhang Sr. IT Consultant Entergy Services, Inc. (501) 377-5815 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos more. http://mobile.yahoo.com/go?refer=1GNXIC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARERR [342] Cannot find/open the directory file: 0
I'm trying to push an attachment field to another form (with the same Attachment Pool number and Attachment field number) via an Active Link. I can do this with a Filter no problem, but when trying to do it through an Active Link (via a push), I'm getting this error: ARERR [342] Cannot find/open the directory file: 0 I checked the ErrMsgsGuide for 6.3, but it really doesn't tell me much. We are on Server 6.3, User 7.0.1 Patch 003, Sun Solaris. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR [342] Cannot find/open the directory file: 0
Lisa, I have experienced something like this before. The full path to the attachment is stored in the ARS table. When attempting to access it from a computer that does not have the same drive letter and/or folder structure it sometimes generates an error. When attachments are saved to the form I run a process that removes the path and only leaves the filename. HTH To see how filenames are stored run a SQL command on the base table, for example: SELECT TOP 10 * FROM B611 where the primary table name is T611. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, August 09, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: ARERR [342] Cannot find/open the directory file: 0 I'm trying to push an attachment field to another form (with the same Attachment Pool number and Attachment field number) via an Active Link. I can do this with a Filter no problem, but when trying to do it through an Active Link (via a push), I'm getting this error: ARERR [342] Cannot find/open the directory file: 0 I checked the ErrMsgsGuide for 6.3, but it really doesn't tell me much. We are on Server 6.3, User 7.0.1 Patch 003, Sun Solaris. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Cant find cache for form
John, I appreciate your input. I've also sent this to Remedy Support. Maybe they will have some ideas. To answer your specific questions: Are the permissions for the active link correct? They all have Public permissions, and I am the Administrator. Are you sure the AL is tied to that button? I've checked it again and again, plus the Related Workflow for the button lists the field. You mentioned a Delete. Is it possible that there is no record for the new AL to work against? I launch the IT:Authorization entry by clicking on the row in the table in the parent form, and it displays, so there has to be an underlying record. Are you getting any errors during the process? No Is there a Run If condition in your new active link that a preceding AL is causing to fail? There are Run If conditions. It should pass these conditions, but even if it didn't the log would say Failed qualification. But the link doesn't appear in the log at all. Did you log out and log back into the WUT so as to refresh the user connection? Yes, I shut it down yesterday afternoon and re-launched it this morning, but the same thing happens. Thanks again for your questions. It is always good to check details because I might be overlooking something obvious. Dwayne Martin Original message Date: Thu, 9 Aug 2007 10:27:25 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Re: Cant find cache for form To: arslist@ARSLIST.ORG Dwayne, I am at a loss as to your problem. Are the permissions for the active link correct? Are you sure the AL is tied to that button? You mentioned a Delete. Is it possible that there is no record for the new AL to work against? Are you getting any errors during the process? Is there a Run If condition in your new active link that a preceding AL is causing to fail? Did you log out and log back into the WUT so as to refresh the user connection? I ask this because you said the Al with the changed name still shows up in the workflow.log file with the old name. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, August 09, 2007 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Cant find cache for form I finally got my database resynchronized. When I look at Related Workflow for the Delete button, everything looks correct. I see the newly-created link, and the link that I changed the name of appears with the new name. But when I delete an entry, the newly-created link does not appear in the log, and the link that I changed the name of still has the old name. It looks like it is still getting cached somewhere, but I can't figure out where. (I was hoping that this problem would mysteriously disappear during the nite.) Dwayne Martin Original message Date: Wed, 8 Aug 2007 11:39:06 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Re: Cant find cache for form To: arslist@ARSLIST.ORG Dwayne, The Related Workflow entries are pulled from the search database forms in the ARSystem. The most annoying Doh! is when I change the name of a workflow object and then try to open it( seeing the old name) from the Field properties only to be greeted by That . . . does not exist error. Resync the Search Database ( off hours, of course) and lo and behold we have a new bit of workflow to track. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, August 08, 2007 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Cant find cache for form John, At your suggestion I am running the Sync right now. Maybe I will see something new. But the active link is based on the same form as all the others, and it executes on the same button, and it hasn't been disabled. How can it not be part of the related workflow? Dwayne Original message Date: Wed, 8 Aug 2007 10:57:14 -0400 From: Reiser, John J [EMAIL PROTECTED] Subject: Re: Cant find cache for form To: arslist@ARSLIST.ORG Dwayne, Did you do a Sync Search Database from the admin tool? That is the only way I know of to find the related workflow to an object. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList)
Re: ITSM7 CIViewer Problem
Nope. :-/ Sorry... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 11:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM7 CIViewer Problem Yours looks to be a little different error. Do you happen to see a file named keys.jlm on your web server? Thanks, Axton Grams On 8/9/07, Tony Worthington [EMAIL PROTECTED] wrote: I just noticed somethig similar yesterday. This is from stdout. * ILOG JViews Diagrammer version 6.5 is in use. ** Licensed for deploying application 'BMC Atrium CMDB and BMC ** Change Managemen'. ** This license does not cover development. You are required to ** purchase a development license if you want to develop ** software using this product. I don't see the file not found/classloader error though. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 09:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 CIViewer Problem Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New version release date
I will be posting a detailed message within the next 24 hours on this topic. Stay tuned. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: New version release date ** Hi- Anyone know what the release date for the new version is? I know it's supposed to be this month sometime, but I looked around on the site, and couldn't find anything about it. Thanks! Chris Moore __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X - SOLVED
That actually worked. I guess BMC is really trying to push users to the methodology of Deployable applications and its use for its forms and objects. Im used to the old fashion way of simply developing from a basic Admin server window. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Thursday, August 09, 2007 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** Hi Peter Isn't ITSM 7 a series of deployable applications? I haven't worked much with deployable apps, but I think the way permissions are set up is different. Take a look at the Form-App-Objects guide and look up the information about deployable applications and permissions. Roles and deployable applications When assigning permissions for deployable applications, roles are used instead of groups I haven't had to do this, but I think you need to create a new Role linked to the appropriate Application (in the Roles form), map permission groups to your Roles, then you can add this Role on the permissions tab to the objects you want. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, August 09, 2007 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X That was the way it worked I know with ARS 6.3 and it worked fine for all ITSM 5.6 forms and fields but for some reason we cant get it to work with the HPD:Help Desk form that came packaged with ITSM 7.X (maybe its a system bug introduced by ITSM patch 005?). It works fine if you create a test Regular form and then try to permission a field on the test Regular form to a group that has Group Type Change set. Not sure if anyone else has ITSM 7.X patch 005 installed yet on their environment but if they do, can you change a Support Group (any group that in their system does not have it set) to Group Type Change and then pick the group as having the permission to a field on HPD:Help Desk? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM7 CIViewer Problem
There are 2 jars added by the ci viewer install, nether of which contain the key file: jviews-graphics-framework-lib.jar jviews-diagrammer.jar though I did find a message catalog that had my error text in it. The installation text states that the installer adds the cmdbapi20.jar to the mid-tier, but no hits there either. Maybe they just forgot it in cmdb 201p3. Axton On 8/9/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Axton, It looks like BMC is licensing some portion of http://www.ilog.com/products/jviews/diagrammer/; for the CI Viewer. I think you can find the ilog key file somewhere in one of the .jar files on the Mid-Tier. ( I can not remember which one at the moment.) If you just installed a new CMDB patch (or Mid-Tier patch) then I would suspect the new jar files that were added/updated as part of those processes. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 09:00 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM7 CIViewer Problem Anyone seen this? Using Tomcat; this is in the catalina.out log. I would have figured this was included in the CIViewer install. This is written each time I attempt to use the ci viewer from within Remedy user. Thanks, Axton *** No valid license found for ILOG JViews Diagrammer 6.5. *** Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. *** *** keys.jlm could not be found by the following ClassLoader: ***WebappClassLoader *** delegate: false *** repositories: ***/WEB-INF/classes/ ***-- Parent Classloader: ***[EMAIL PROTECTED] License Check Failure No valid license found for ILOG JViews Diagrammer 6.5. Reason: Application 'BMC Atrium CMDB and BMC Change Managemen': File 'keys.jlm' not found. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New version release date
Most of the previous versions has been relased on a friday :-) -- Jarl On 8/9/07, Easter, David [EMAIL PROTECTED] wrote: ** I will be posting a detailed message within the next 24 hours on this topic. Stay tuned. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: New version release date ** Hi- Anyone know what the release date for the new version is? I know it's supposed to be this month sometime, but I looked around on the site, and couldn't find anything about it. Thanks! Chris Moore__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New version release date
Now you tell me now that I've almost finished downloading all the current version files! I'll hold off on our install until tomorrow I guess! :-) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, August 09, 2007 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: New version release date I will be posting a detailed message within the next 24 hours on this topic. Stay tuned. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: New version release date ** Hi- Anyone know what the release date for the new version is? I know it's supposed to be this month sometime, but I looked around on the site, and couldn't find anything about it. Thanks! Chris Moore __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New version release date
Or it will be announced that because of the need for more testing and Known Issues resoluition, 7.1 will be deferred until BMC UserWorld. :P -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Moore, Chris [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/09/2007 01:55 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: New version release date ** Now you tell me now that I?ve almost finished downloading all the current version files! I?ll hold off on our install until tomorrow I guess! J From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, August 09, 2007 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: New version release date I will be posting a detailed message within the next 24 hours on this topic. Stay tuned. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: New version release date ** Hi- Anyone know what the release date for the new version is? I know it?s supposed to be this month sometime, but I looked around on the site, and couldn?t find anything about it. Thanks! Chris Moore __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Default attachment on New form
I've been asked to place a document on a custom form I've built on a 6.3 install. Basically, I would like to know if there is a way to have a default value added to an attachment field, so that the attachment is on the form when opened in New mode. ARS ITSM Customized 6.3 Oracle 10g RHEL server Thanks for any help! Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Default attachment on New form
Chris, The PERFORM-ACTION-ADD-ATTACHMENT command in an active link would work. The file that you want to attach would either need to be accessible to the user logged in (ie. a network share \\server\folder\file.doc), or use a Set Fields command to pull the file from a regular from. This copies the file to the user's %TMP% folder (in WUT). Once on the user's computer you would use the above command to set it to the attachment field on the form. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 3:20 PM To: arslist@ARSLIST.ORG Subject: Default attachment on New form I've been asked to place a document on a custom form I've built on a 6.3 install. Basically, I would like to know if there is a way to have a default value added to an attachment field, so that the attachment is on the form when opened in New mode. ARS ITSM Customized 6.3 Oracle 10g RHEL server Thanks for any help! Chris Moore __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Default attachment on New form
...I forgot the most obvious way. Use a Set Fields to pull the file from another regular form directly into the attachment field. It's been a long day :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, August 09, 2007 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Default attachment on New form Chris, The PERFORM-ACTION-ADD-ATTACHMENT command in an active link would work. The file that you want to attach would either need to be accessible to the user logged in (ie. a network share \\server\folder\file.doc), or use a Set Fields command to pull the file from a regular from. This copies the file to the user's %TMP% folder (in WUT). Once on the user's computer you would use the above command to set it to the attachment field on the form. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 3:20 PM To: arslist@ARSLIST.ORG Subject: Default attachment on New form I've been asked to place a document on a custom form I've built on a 6.3 install. Basically, I would like to know if there is a way to have a default value added to an attachment field, so that the attachment is on the form when opened in New mode. ARS ITSM Customized 6.3 Oracle 10g RHEL server Thanks for any help! Chris Moore __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Default attachment on New form
Hi Stephen- thanks for the response! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, August 09, 2007 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Default attachment on New form Chris, The PERFORM-ACTION-ADD-ATTACHMENT command in an active link would work. The file that you want to attach would either need to be accessible to the user logged in (ie. a network share \\server\folder\file.doc), or use a Set Fields command to pull the file from a regular from. This copies the file to the user's %TMP% folder (in WUT). Once on the user's computer you would use the above command to set it to the attachment field on the form. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Thursday, August 09, 2007 3:20 PM To: arslist@ARSLIST.ORG Subject: Default attachment on New form I've been asked to place a document on a custom form I've built on a 6.3 install. Basically, I would like to know if there is a way to have a default value added to an attachment field, so that the attachment is on the form when opened in New mode. ARS ITSM Customized 6.3 Oracle 10g RHEL server Thanks for any help! Chris Moore __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Authentication problem in Remedy LDAP for passwords with special characters.
Hello Listers, We have recently started using the AREA LDAP plugin to authenticate our remedy users with the LDAP server. We are cross referencing blank passwords and are having problems authenticating users whose password contain special characters (#,@, etc). We are able to authenticate these users against the LDAP server using a different client (like LDAP Browser), so the problem could be with the Remedy plugin. The LDAP server is basically the Novell eDirectory used within the organization. If anybody here has faced similar problems before or if I am missing something obvious (server settings?), please let me know.' The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on Oracle 9i database. Thanks in advance, Prasan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Authentication problem in Remedy LDAP for passwords with special characters.
What OS is the ARS Server running on? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prasan Katti Sent: Thursday, August 09, 2007 2:51 PM To: arslist@ARSLIST.ORG Subject: Authentication problem in Remedy LDAP for passwords with special characters. Hello Listers, We have recently started using the AREA LDAP plugin to authenticate our remedy users with the LDAP server. We are cross referencing blank passwords and are having problems authenticating users whose password contain special characters (#,@, etc). We are able to authenticate these users against the LDAP server using a different client (like LDAP Browser), so the problem could be with the Remedy plugin. The LDAP server is basically the Novell eDirectory used within the organization. If anybody here has faced similar problems before or if I am missing something obvious (server settings?), please let me know.' The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on Oracle 9i database. Thanks in advance, Prasan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Authentication problem in Remedy LDAP for passwords with special characters.
I've had no problem with special characters on Windows platforms with Active Directory as the LDAP server, either via the User Tool or the Mid Tier. My first guess would be that it may be Remedy's plugin to Novell being the problem. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prasan Katti Sent: Thursday, August 09, 2007 2:51 PM To: arslist@ARSLIST.ORG Subject: Authentication problem in Remedy LDAP for passwords with special characters. ** Hello Listers, We have recently started using the AREA LDAP plugin to authenticate our remedy users with the LDAP server. We are cross referencing blank passwords and are having problems authenticating users whose password contain special characters (#,@, etc). We are able to authenticate these users against the LDAP server using a different client (like LDAP Browser), so the problem could be with the Remedy plugin. The LDAP server is basically the Novell eDirectory used within the organization. If anybody here has faced similar problems before or if I am missing something obvious (server settings?), please let me know.' The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on Oracle 9i database. Thanks in advance, Prasan. __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Authentication problem in Remedy LDAP for passwords with special characters.
The ARS server is running on Solaris 9 but the LDAP server is on Suse Linux. On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** What OS is the ARS Server running on? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Prasan Katti *Sent:* Thursday, August 09, 2007 2:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Authentication problem in Remedy LDAP for passwords with special characters. Hello Listers, We have recently started using the AREA LDAP plugin to authenticate our remedy users with the LDAP server. We are cross referencing blank passwords and are having problems authenticating users whose password contain special characters (#,@, etc). We are able to authenticate these users against the LDAP server using a different client (like LDAP Browser), so the problem could be with the Remedy plugin. The LDAP server is basically the Novell eDirectory used within the organization. If anybody here has faced similar problems before or if I am missing something obvious (server settings?), please let me know.' The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on Oracle 9i database. Thanks in advance, Prasan. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Inserting pause in workflow
I could be mistaken about this, but I believe the way it works is, when Remedy runs an external process, it does NOT wait for the external process to finish executing before it continues workflow processing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, August 09, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Inserting pause in workflow Hello Everyone, (ARS 7.01 patch 2, Linux server, Oracle 10.2 db) How do you insert a pause in an active link or a filter? I have heard that you should run a process then call that process. So I have a pause program on our server that says sleep $1. On the server if I enter /opt/remedy/HelpDesk/pause 10 it waits ten seconds then returns the cursor. So I set up both an active link and a filter to do the pause 10 command then send a message. The active link does a Run Process of @@:/opt/remedy/HelpDesk/pause 10. The filter is the same but without the @@:. In both cases I get the message right away. The active link log shows: ACTL Process: /opt/remedy/HelpDesk/pause 10 ACTL Success The filter has a `! after it to make it run in phase 1, and the filter log shows it running before the message, but the message still appears right away. What am I doing wrong? Is there a better way of solving this altogether? It seems like pausing is such a normal thing to do that there should be a built-in Remedy function. Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Inserting pause in workflow
Hello Everyone, (ARS 7.01 patch 2, Linux server, Oracle 10.2 db) How do you insert a pause in an active link or a filter? I have heard that you should run a process then call that process. So I have a pause program on our server that says sleep $1. On the server if I enter /opt/remedy/HelpDesk/pause 10 it waits ten seconds then returns the cursor. So I set up both an active link and a filter to do the pause 10 command then send a message. The active link does a Run Process of @@:/opt/remedy/HelpDesk/pause 10. The filter is the same but without the @@:. In both cases I get the message right away. The active link log shows: ACTL Process: /opt/remedy/HelpDesk/pause 10 ACTL Success The filter has a `! after it to make it run in phase 1, and the filter log shows it running before the message, but the message still appears right away. What am I doing wrong? Is there a better way of solving this altogether? It seems like pausing is such a normal thing to do that there should be a built-in Remedy function. Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Authentication problem in Remedy LDAP for passwords with special characters.
Additionally, we have a custom login.jsp page and are basically using
the Java api to authenticate users as shown below:
ARServerUser ctx=new ARServerUser(username,password,locale,server,port);
try
{
ctx.login();
auth= true;
}
catch(Exception e)
{
auth = false;
errMsg=Please check the username/password;
}
finally
{
ctx.clear();
}
if(auth)
{
String
url=/arsys/servlet/ViewFormServlet?form=APPFORMserver=+server+username=+username+pwd=+password+mode=create;
response.sendRedirect(url);
}
Also, just found out that the passwords work fine with the default
login.jspin the mid-tier. So could this problem have to do something
with the above
code using Java api or the server JVM??
Thanks,
Prasan.
On 8/9/07, Prasan Katti [EMAIL PROTECTED] wrote:
The ARS server is running on Solaris 9 but the LDAP server is on Suse
Linux.
On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED] wrote:
** What OS is the ARS Server running on?
--
*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
] *On Behalf Of *Prasan Katti
*Sent:* Thursday, August 09, 2007 2:51 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Authentication problem in Remedy LDAP for passwords with
special characters.
Hello Listers,
We have recently started using the AREA LDAP plugin to authenticate our
remedy users with the LDAP server.
We are cross referencing blank passwords and are having problems
authenticating users whose password contain special characters (#,@, etc).
We are able to authenticate these users against the LDAP server using a
different client (like LDAP Browser), so the problem could be with the
Remedy plugin.
The LDAP server is basically the Novell eDirectory used within the
organization.
If anybody here has faced similar problems before or if I am missing
something obvious (server settings?), please let me know.'
The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on
Oracle 9i database.
Thanks in advance,
Prasan.
__20060125___This posting was submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
FW: How to send email notification to a Group - RESOLVED
ARSlisters, sorry for the lateness of this posting. It turned out I was somewhat ignorant on this one - I misread the fact that ARSystem is designed for the notify action to be able to send email to members of a Group but NOT members of a Support Group, which is what I was trying to do. (I know that ServiceDesk uses the notification process to send email to Support Group members) Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 09, 2007 4:46 PM To: ARS Discussion List Cc: Chapman, Colin Subject: RE: How to send email notification to a Group ? Any errors in your Email logs??? Look up the AR Email Error Log form.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chapman, Colin Sent: Wednesday, May 09, 2007 4:41 PM To: arslist@ARSLIST.ORG Subject: How to send email notification to a Group ? ** Hi Listers, I thought this would be easy, but I cannot figure out the problem. I want my escalation filter to send a Notify email to $Assigned Group$ but no emails go out. I have checked lots of settings, error logs, archives, KB, guides etc. but no luck. Originally I had Mecanism Email, and changed that to User Default. I am not using templates or include fields. I have checked permisions of the group members, and their Default Notification settings The test group I am using only has two members. Any ideas ? TIV Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Authentication problem in Remedy LDAP for passwords with special characters.
We are on Windows 2000/2003 servers / SQL Server 2000/2005 / IIS5/6/Tomcat 5.5 but are also authenticating to eDir on Linux, and have been since 2003 with 5.1.2 production systems and every ARS version since then in test/development. We even got SSL working (no fun at all with certificates - easy with sTunnel). I have not seen problems with special characters (certainly not # or *) and our password reset interface to eDir requires at least one special character to be used. The only special character to AVOID is the semi-colon, since the ODBC driver that mid-tier and the User Tool use for crystal reporting will consider it to be the end of the password and you will be unable to authenticate over ODBC. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prasan Katti Sent: Thursday, August 09, 2007 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: Authentication problem in Remedy LDAP for passwords with special characters. ** The ARS server is running on Solaris 9 but the LDAP server is on Suse Linux. On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** What OS is the ARS Server running on? _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Prasan Katti Sent: Thursday, August 09, 2007 2:51 PM To: arslist@ARSLIST.ORG Subject: Authentication problem in Remedy LDAP for passwords with special characters. Hello Listers, We have recently started using the AREA LDAP plugin to authenticate our remedy users with the LDAP server. We are cross referencing blank passwords and are having problems authenticating users whose password contain special characters (#,@, etc). We are able to authenticate these users against the LDAP server using a different client (like LDAP Browser), so the problem could be with the Remedy plugin. The LDAP server is basically the Novell eDirectory used within the organization. If anybody here has faced similar problems before or if I am missing something obvious (server settings?), please let me know.' The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on Oracle 9i database. Thanks in advance, Prasan. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Inserting pause in workflow
Do the PROCESS inside of a Set Fields Action A Run Process action does not wait. A PROCESS inside of a Set Fields action waits for the external program to complete. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, August 09, 2007 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: Inserting pause in workflow I could be mistaken about this, but I believe the way it works is, when Remedy runs an external process, it does NOT wait for the external process to finish executing before it continues workflow processing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, August 09, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Inserting pause in workflow Hello Everyone, (ARS 7.01 patch 2, Linux server, Oracle 10.2 db) How do you insert a pause in an active link or a filter? I have heard that you should run a process then call that process. So I have a pause program on our server that says sleep $1. On the server if I enter /opt/remedy/HelpDesk/pause 10 it waits ten seconds then returns the cursor. So I set up both an active link and a filter to do the pause 10 command then send a message. The active link does a Run Process of @@:/opt/remedy/HelpDesk/pause 10. The filter is the same but without the @@:. In both cases I get the message right away. The active link log shows: ACTL Process: /opt/remedy/HelpDesk/pause 10 ACTL Success The filter has a `! after it to make it run in phase 1, and the filter log shows it running before the message, but the message still appears right away. What am I doing wrong? Is there a better way of solving this altogether? It seems like pausing is such a normal thing to do that there should be a built-in Remedy function. Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Inserting pause in workflow
Another option is to use your RDBMS. For SQL Server, Set Fields SQL WAITFOR DELAY '00:00:10' Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 09, 2007 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: Inserting pause in workflow Do the PROCESS inside of a Set Fields Action A Run Process action does not wait. A PROCESS inside of a Set Fields action waits for the external program to complete. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, August 09, 2007 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: Inserting pause in workflow I could be mistaken about this, but I believe the way it works is, when Remedy runs an external process, it does NOT wait for the external process to finish executing before it continues workflow processing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, August 09, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Inserting pause in workflow Hello Everyone, (ARS 7.01 patch 2, Linux server, Oracle 10.2 db) How do you insert a pause in an active link or a filter? I have heard that you should run a process then call that process. So I have a pause program on our server that says sleep $1. On the server if I enter /opt/remedy/HelpDesk/pause 10 it waits ten seconds then returns the cursor. So I set up both an active link and a filter to do the pause 10 command then send a message. The active link does a Run Process of @@:/opt/remedy/HelpDesk/pause 10. The filter is the same but without the @@:. In both cases I get the message right away. The active link log shows: ACTL Process: /opt/remedy/HelpDesk/pause 10 ACTL Success The filter has a `! after it to make it run in phase 1, and the filter log shows it running before the message, but the message still appears right away. What am I doing wrong? Is there a better way of solving this altogether? It seems like pausing is such a normal thing to do that there should be a built-in Remedy function. Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Authentication problem in Remedy LDAP for passwords with special characters.
Are you URL encoding the special characters inside the password
variable?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Prasan Katti
Sent: Thursday, August 09, 2007 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Authentication problem in Remedy LDAP for passwords with
special characters.
**
Additionally, we have a custom login.jsp page and are basically using
the Java api to authenticate users as shown below:
ARServerUser ctx=new
ARServerUser(username,password,locale,server,port);
try
{
ctx.login();
auth= true;
}
catch(Exception e)
{
auth = false;
errMsg=Please check the username/password;
}
finally
{
ctx.clear();
}
if(auth)
{
String
url=/arsys/servlet/ViewFormServlet?form=APPFORMserver=+server+usern
ame=+username+pwd=+password+mode=create;
response.sendRedirect(url);
}
Also, just found out that the passwords work fine with the default
login.jsp in the mid-tier. So could this problem have to do something
with the above code using Java api or the server JVM??
Thanks,
Prasan.
On 8/9/07, Prasan Katti [EMAIL PROTECTED] wrote:
The ARS server is running on Solaris 9 but the LDAP server is on
Suse Linux.
On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED]
wrote:
**
What OS is the ARS Server running on?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Prasan Katti
Sent: Thursday, August 09, 2007 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Authentication problem in Remedy LDAP for
passwords with special characters.
Hello Listers,
We have recently started using the AREA LDAP plugin to
authenticate our remedy users with the LDAP server.
We are cross referencing blank passwords and are having
problems authenticating users whose password contain special characters
(#,@, etc).
We are able to authenticate these users against the LDAP
server using a different client (like LDAP Browser), so the problem
could be with the Remedy plugin.
The LDAP server is basically the Novell eDirectory used
within the organization.
If anybody here has faced similar problems before or if
I am missing something obvious (server settings?), please let me know.'
The server environment is ARS 6.3 patch 21, Tomcat
2.0.51 running on Oracle 9i database.
Thanks in advance,
Prasan.
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Re: Authentication problem in Remedy LDAP for passwords with special characters.
No..all the data is being posted as plain text. Should I encode the
password??
Also, I noticed that the Remedy login.jsp has enctype=x-www-form-encoded
in the form tag...would this make a difference?
Thanks,
Prasan.
On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED] wrote:
** Are you URL encoding the special characters inside the password
variable?
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Prasan Katti
*Sent:* Thursday, August 09, 2007 3:30 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Authentication problem in Remedy LDAP for passwords with
special characters.
** Additionally, we have a custom login.jsp page and are basically using
the Java api to authenticate users as shown below:
ARServerUser ctx=new ARServerUser(username,password,locale,server,port);
try
{
ctx.login();
auth= true;
}
catch(Exception e)
{
auth = false;
errMsg=Please check the username/password;
}
finally
{
ctx.clear();
}
if(auth)
{
String
url=/arsys/servlet/ViewFormServlet?form=APPFORMserver=+server+username=+username+pwd=+password+mode=create;
response.sendRedirect(url);
}
Also, just found out that the passwords work fine with the default
login.jsp in the mid-tier. So could this problem have to do something with
the above code using Java api or the server JVM??
Thanks,
Prasan.
On 8/9/07, Prasan Katti [EMAIL PROTECTED] wrote:
The ARS server is running on Solaris 9 but the LDAP server is on Suse
Linux.
On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED] wrote:
** What OS is the ARS Server running on?
--
*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
] *On Behalf Of *Prasan Katti
*Sent:* Thursday, August 09, 2007 2:51 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Authentication problem in Remedy LDAP for passwords with
special characters.
Hello Listers,
We have recently started using the AREA LDAP plugin to authenticate
our remedy users with the LDAP server.
We are cross referencing blank passwords and are having problems
authenticating users whose password contain special characters (#,@,
etc).
We are able to authenticate these users against the LDAP server using
a different client (like LDAP Browser), so the problem could be with the
Remedy plugin.
The LDAP server is basically the Novell eDirectory used within the
organization.
If anybody here has faced similar problems before or if I am missing
something obvious (server settings?), please let me know.'
The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on
Oracle 9i database.
Thanks in advance,
Prasan.
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in it___
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Re: Days to hours in CR11
It sounds like you just need to create a formula in Crystal that multiplies your days value by 24 and then display that value in your report. Or if your days value is already being calculated by a formula within Crystal, add one more level to that formula multiplying the result by 24. If I've misunderstood or oversimplified your question, my apologies! Jenni Wacholz Remedy Administration Coventry Health Care Inc 480-445-2517 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Thursday, August 09, 2007 1:01 PM To: arslist@ARSLIST.ORG Subject: Days to hours in CR11 I have a report that displays portions of the day based on different status histories. Is there a way to convert 1.65 days to 39.6 hours in the report? Sent from my Verizon Wireless BlackBerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reconciliation Engine timeout errors
** Dear listers, Hope someone out there can help or provide some advice on these database timeout errors we've been getting during the Merge activity on our SMS to CMDB reconciliation job merge. Our DBA hasn't been of much help. [Thu Aug 09 2007 17:37:52.9139] [ ERROR ] [TID: 002571] : Class: BMC_DiskDrive [Thu Aug 09 2007 17:37:52.9139] [ ERROR ] [TID: 002571] : Reconciliation IdentityId: OI-0C7751A43FB911DC9DEC8CFBBB29 [Thu Aug 09 2007 17:37:52.9328] [ ERROR ] [TID: 001286] : Error in updating instance for class BMC_DiskDrive for instance id OI-E343E09E406D11DC99D38CFBBB29:: [Thu Aug 09 2007 17:37:52.9328] [ ERROR ] [TID: 001286] : ARERR[92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully [Thu Aug 09 2007 17:37:52.9328] [ ERROR ] [TID: 001286] : arden [Thu Aug 09 2007 17:37:52.9331] [ ERROR ] [TID: 001286] : ARERR[92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully [Thu Aug 09 2007 17:37:52.9331] [ ERROR ] [TID: 001286] : arden [Thu Aug 09 2007 17:37:52.9332] [ ERROR ] [TID: 001286] : Merging of record failed: [Thu Aug 09 2007 17:37:52.9332] [ ERROR ] [TID: 001286] : Class: BMC_DiskDrive [Thu Aug 09 2007 17:37:52.9332] [ ERROR ] [TID: 001286] : Reconciliation IdentityId: OI-0C5BE80E3FB611DCAB6F8CFBBB29 The system (and all the clients) then freeze and we just have to bounce the AR Server to come back up. Any advice/tips would be appreciated!! We're running ARS 7.01 p2, ITSM 7.0 p3, CMDB 2.01 on AIX 5.3. Thanks in advance! -- Jake Taylor NewYork-Presbyterian Office: 212-585-6599 Mobile: 608-335-1514 This electronic message is intended to be for the use only of the named recipient, and may contain information that is confidential or privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited. If you have received this message in error or are not the named recipient, please notify us immediately by contacting the sender at the electronic mail address noted above, and delete and destroy all copies of this message. Thank you. __20060125___This posting was submitted with HTML in it___
SRMS CTI
I suppose many of you are using the default SRMS (Service Request Management System) version 1.0 (not the 2.0), I mean the Requester Console RQC:SummaryDefinition and RQC:ServiceRequestWizard forms. Can any share if you are using the option to show a different CTI (options and order) for end-users mapping to real operational catalog CTI? Do you use a different approach? or Do you using the same CTI for Requester Console and Operational Catalog.? I think this helps to translate the very technical details from Operational Catalog and make them easy to understand to end users. Just I think there is missing the option to also map in the Requester Summarys with the Product Catalog CTI to allow config more complex assignment rules, think in a SAP environment. Pedro México ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SRMS CTI
Also know that the templates the users see are different than those that the Support users see. This can be useful, but can also be a pain to maintain. Rick On 8/9/07, Pedro Cardoso [EMAIL PROTECTED] wrote: ** I suppose many of you are using the default SRMS (Service Request Management System) version 1.0 (not the 2.0), I mean the Requester Console RQC:SummaryDefinition and RQC:ServiceRequestWizard forms. Can any share if you are using the option to show a different CTI (options and order) for end-users mapping to real operational catalog CTI? Do you use a different approach? or Do you using the same CTI for Requester Console and Operational Catalog.? I think this helps to translate the very technical details from Operational Catalog and make them easy to understand to end users. Just I think there is missing the option to also map in the Requester Summarys with the Product Catalog CTI to allow config more complex assignment rules, think in a SAP environment. Pedro México ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
6.0.1 to 7.0.1 upgrade problem...
Hi all,
I have the following problem upgrading AR System from 6.0.1 to 7.0.1
Patch 3.
During the installation process before the stage 5, the AR System server
never start.
The AR System server crash with ARERR 36.
In the ar_install.log, I can find the following :
Running DB upgrade. This may take several minutes Upgrade status:
255
done.
The arsql.log seems to be too small and the DB doesn't seems to be
upgraded.
/* Wed Aug 1 11:45:47 2007 */ SQL Trace Log -- ON
/* Wed Aug 1 11:45:47 2007 */ CONNECT ARAdmin
/* Wed Aug 1 11:45:48 2007 */ SELECT BANNER FROM V$VERSION
/* Wed Aug 1 11:45:48 2007 */ OK
/* Wed Aug 1 11:45:48 2007 */ ALTER SESSION SET NLS_COMP=BINARY
/* Wed Aug 1 11:45:48 2007 */ OK
/* Wed Aug 1 11:45:48 2007 */ ALTER SESSION SET NLS_SORT=BINARY
/* Wed Aug 1 11:45:48 2007 */ OK
/* Wed Aug 1 11:45:48 2007 */ SELECT dbVersion FROM control
/* Wed Aug 1 11:45:49 2007 */ OK
/* Wed Aug 1 11:45:49 2007 */ COMMIT WORK
/* Wed Aug 1 11:45:49 2007 */ INSERT INTO servgrp_op_mstr VALUES
('Reconciliation Engine', -1, 'Reconciliation-Engine-Suspended:',
'SG-Check-Config', 'Reconciliation-CHK-CONFIG;Reconciliation')
/* Wed Aug 1 11:45:50 2007 */ OK
/* Wed Aug 1 11:45:50 2007 */ INSERT INTO servgrp_op_mstr VALUES
('CMDB', -1, 'CMDB-Service-Suspended:', 'SG-Check-Config',
'CMDB-CHK-CONFIG;CMDB')
/* Wed Aug 1 11:45:51 2007 */ OK
/* Wed Aug 1 11:45:51 2007 */ DELETE FROM servgrp_op_mstr WHERE
operation = 'Full Text Index'
/* Wed Aug 1 11:45:51 2007 */ OK
/* Wed Aug 1 11:45:51 2007 */ SELECT schemaId FROM field WHERE
fieldId = 731
/* Wed Aug 1 11:45:52 2007 */ OK
/* Wed Aug 1 11:45:52 2007 */ COMMIT WORK
/* Wed Aug 1 11:45:52 2007 */ UPDATE control SET dbVersion = 21
/* Wed Aug 1 11:45:52 2007 */ OK
/* Wed Aug 1 11:45:52 2007 */ COMMIT WORK
/* Wed Aug 1 11:45:52 2007 */ ALTER TABLE support_file MODIFY (
fileContent blob )
/* Wed Aug 1 11:45:52 2007 */ OK
/* Wed Aug 1 11:45:52 2007 */ ALTER INDEX support_file_ind REBUILD
/* Wed Aug 1 11:45:52 2007 */ OK
/* Wed Aug 1 11:45:52 2007 */ ALTER TABLE field_attach ADD (
fullTextOptions number(15,0) NULL )
/* Wed Aug 1 11:45:53 2007 */ OK
/* Wed Aug 1 11:45:53 2007 */ CREATE TABLE user_cacheY22 (serverId
number(15,0) not null,entryId varchar(15) not null,userName varchar(254)
not null,password varchar(255) NULL,authUserName varchar(254)
NULL,shortAuthString varchar(255) NULL,longAuthString clob
NULL,licensePool varchar(30) NULL,email varchar(255) NULL,notifyMech
number(15,0) NULL,licType number(15,0) NULL,licTypeFText number(15,0)
NULL,licTypeReserv1 number(15,0) NULL,licTypeApp clob NULL,timestamp
number(15,0) NULL,validateKey varchar(30) NULL,shortGroup varchar(255)
NULL,longGroup clob NULL,shortCompGroup varchar(255) NULL,longCompGroup
clob NULL,fixedLicChange clob NULL,badPwd number(15,0) NULL,badPwdTotal
number(15,0) NULL,pwdChange number(15,0) NULL)
/* Wed Aug 1 11:45:53 2007 */ OK
/* Wed Aug 1 11:45:53 2007 */ CREATE UNIQUE INDEX user_cache_ind6 ON
user_cacheY22 (userName)
/* Wed Aug 1 11:45:53 2007 */ OK
/* Wed Aug 1 11:45:53 2007 */ INSERT INTO user_cacheY22 (serverId,
entryId,
userName,password,authUserName,shortAuthString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,vali
dateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange
,badPwd,badPwdTotal,pwdChange) SELECT serverId, entryId,
userName,password,authUserName,authString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,vali
dateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange
,badPwd,badPwdTotal,pwdChange FROM user_cache
/* Wed Aug 1 11:45:53 2007 */ ROLLBACK WORK
/* Wed Aug 1 11:45:53 2007 */ CREATE TABLE support_fileY22(fileType
number(15,0) not null,id number(15,0) not null,id2 number(15,0) not
null,fileId number(15,0) not null,timestamp number(15,0) not
null,fileContent long raw NULL)
/* Wed Aug 1 11:45:53 2007 */ OK
/* Wed Aug 1 11:45:53 2007 */ INSERT INTO support_fileY22
(fileType,id,id2,fileId,timestamp,fileContent) SELECT
fileType,id,id2,fileId,timestamp,fileContent FROM support_file
/* Wed Aug 1 11:45:53 2007 */ OK
/* Wed Aug 1 11:45:53 2007 */ COMMIT WORK
/* Wed Aug 1 11:45:53 2007 */ DROP TABLE support_file
/* Wed Aug 1 11:45:54 2007 */ OK
/* Wed Aug 1 11:45:54 2007 */ RENAME support_fileY22 TO support_file
/* Wed Aug 1 11:45:54 2007 */ OK
/* Wed Aug 1 11:45:54 2007 */ CREATE UNIQUE INDEX support_file_ind
ON support_file (fileType, id, id2, fileId)
/* Wed Aug 1 11:45:54 2007 */ OK
/* Wed Aug 1 11:45:54 2007 */ ALTER TABLE field_attach DROP COLUMN
fullTextOptions
/* Wed Aug 1 11:45:54 2007 */ OK
/* Wed Aug 1 11:45:54 2007 */ DROP TABLE user_cacheY22
/* Wed Aug 1 11:45:55 2007 */ OK
/* Wed Aug 1 11:45:55 2007
