date:20070813

We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).
 
Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?
 
Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?
 
Regards

Dave Barber
 
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NTT Europe Limited is a company registered in England and Wales with company 
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Re: Exporting and Importing with the help of Remedy Java API 6.3 in ARX

2007-08-13 Thread Steynberg, Calman

Tristan,

 

The API does not provide the functionality needed to export or import
data to or from any format. This is true for both the C and Java API.

 

You will have to write your own parsers to parse the files and then
create entries from that data.

 

Calman

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Monday, August 13, 2007 1:48 AM
To: arslist@ARSLIST.ORG
Subject: Exporting and Importing with the help of Remedy Java API 6.3 in
ARX

 

** 

Hello guys,

 

Does anybody know, if it possible to export searches in a ARX file only
in Java ?

Can anybody of you provide me an code snippet ?

 

Thanks in advance !

 

Cheers

 

Tristan

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Re: Remedy ARS 6.3 with Oracle 10g. Any Issue?

2007-08-13 Thread Sharma, Tarun


Thanks Chris, Patrick and Himanshu for your reply. I hope your
suggestions will help me a lot.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Monday, August 13, 2007 6:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARS 6.3 with Oracle 10g. Any Issue?

 

I recently went through a database upgrade myself, 6.3 9i to 10g but on
a linux server.  I asked for advice here and was told 6.3 requires the
9i libraries to connect to a 10g database, a 32 bit oracle 9i database
client and cursor_sharing must be set to FORCE.  

 

Following this advice we had no problems with the upgrade.

 

I don't know about the OS/64-bit question however.

 

Chris Moore

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sharma, Tarun
Sent: Monday, August 13, 2007 5:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARS 6.3 with Oracle 10g. Any Issue?

 

Hi Himanshu,

 

We are on ARS 6.3, Sun OS 5.9, Mid-Tier 6.3 Web Logic 8.1, Java 1.4.2.
Have you any idea, they are on which Operating System. Actually OS also
matters in this case. Another thing 10g support 64 bits. Does Remedy
create any problem with 64 bits?

 

Regards,

Tarun

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Run4Life Win
Sent: Monday, August 13, 2007 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARS 6.3 with Oracle 10g. Any Issue?

 

** 

Hey Tarun

 

One of my client has ARS 6.3 system working on 10g and so far if I
compare my exp with 9i , 10g is better in terms of performance  memory

 

Thanks  Regards,

Himanshu Kohli

 

Senior ITSM Functional Consultant,

Wipro- Business Service Management

ITIL Certified
19023| Gallop Drive|Maryland, MD 20874
Mobile: 469.426.8475| Home: 301.359.5046| Skype: Himanshu.Kohli

[EMAIL PROTECTED] | www.cmango.com file:///\\www.cmango.com\  |
www.wipro.com file:///\\www.wipro.com\  

 



From: Action Request System discussion list(ARSList) on behalf of
Sharma, Tarun
Sent: Mon 8/13/2007 2:12 AM
To: arslist@ARSLIST.ORG 
Subject: Remedy ARS 6.3 with Oracle 10g. Any Issue?

 

** 

 

We need to upgrade Oracle version from 9.2 to 10g. If somebody knows any
major impacts or issues of Oracle 10g with ARS 6.3 then please share.

 

Thanks  regards,

Tarun Sharma

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Re: Multiple ARDBC LDAP servers?

2007-08-13 Thread Kaiser Norm E CIV USAF 96 CS/SCCE

If both servers use the same username/password to authenticate, you can
manually change the IP address or server name of the target server in
the LDAP URL on the vendor form.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Multiple ARDBC LDAP servers?

** 
We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).
 
Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?
 
Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?
 
Regards

Dave Barber
  
Please consider the environment before printing this e-mail or its
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reliance that may be placed upon it by the recipient. Any comments or
opinions expressed are those of the originator not of NTT Europe Ltd.
unless otherwise expressly stated. 
  
NTT Europe Limited is a company registered in England and Wales with
company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone
+44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link:
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Re: Multiple ARDBC LDAP servers?

2007-08-13 Thread Kaiser Norm E CIV USAF 96 CS/SCCE

How many LDAP servers do you need to point to?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

I was just considering something along those lines - setup an escalation
to run overnight to do that, all I've got to do is ask the guys on the
other side if they can setup a profile with the same credentials.

Regards

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:04
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

If both servers use the same username/password to authenticate, you can
manually change the IP address or server name of the target server in
the LDAP URL on the vendor form.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Multiple ARDBC LDAP servers?

**
We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).

Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?

Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?

Regards

Dave Barber

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reliance that may be placed upon it by the recipient. Any comments or
opinions expressed are those of the originator not of NTT Europe Ltd.
unless otherwise expressly stated. 

NTT Europe Limited is a company registered in England and Wales with
company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone
+44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link:
http://www.ntteurope.com http://www.ntteurope.com/  

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NTT Europe Limited is a company registered in England and Wales with
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Re: Multiple ARDBC LDAP servers?

Currently just two - whilst both are on the same network (well, forest),
we're in separate branches.  In theory, we could get access from the
root, but due to security, the root password is not available. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:35
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

How many LDAP servers do you need to point to?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

I was just considering something along those lines - setup an escalation
to run overnight to do that, all I've got to do is ask the guys on the
other side if they can setup a profile with the same credentials.

Regards

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:04
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

If both servers use the same username/password to authenticate, you can
manually change the IP address or server name of the target server in
the LDAP URL on the vendor form.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Multiple ARDBC LDAP servers?

**
We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).

Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?

Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?

Regards

Dave Barber

Please consider the environment before printing this e-mail or its
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sender shall not be under any liability in damages or otherwise for any
reliance that may be placed upon it by the recipient. Any comments or
opinions expressed are those of the originator not of NTT Europe Ltd.
unless otherwise expressly stated. 

NTT Europe Limited is a company registered in England and Wales with
company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone
+44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link:
http://www.ntteurope.com http://www.ntteurope.com/  

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NTT Europe Limited is a company registered in England and Wales with
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how do the f...... email attachments work ?

2007-08-13 Thread Serouche Rahimpour


dear listers,

please forgive my misspelling if you feel offended ... it was due to 
lots of useless work which led to a frustrating loose of time ...

My problem:
1- users send emails with attachments to
the the AREmail
2- all emails are formatted with shell scripts in order to add the 
appropriate template to the incoming email
3- all emails go into the Email messages form with a specific templates 
added into the body
4- following the information given by the template (server, form, user, 
...) the ARSystem creates an entry into the correct schema/form
5- only attachments are skipped, because incoming emails do not separate 
them from the email. The attachments are inline.
6- so I wrote a filter which takes the Uniques Identifier (UI) found in 
the Email Messages form and added it to the entry which gets created as 
described at point 4- above. This filter uses a set field process to set 
my field with a value = (LEFTC,23), because I noticed that on the 30 
char used by this string only the 23 firsts one remain the same from one 
form to another (Email Messages, Email Attachments and my form).
7- I wrote another filter which takes the UI and checks the Email 
Attachments form with this UI. The filter uses a LIKE to check the 
MyForm.UI with Email Attachments.UI.
8- upon this check I set the value of Attachment in my form to 
EmailAttachment found in the Email Attachments. I also tried with 
Attachment name and Attachment Pool. None of these work.
9- but apparently at least my checks work because if I don't use the 
emails but instead I go on the web and I try to submit a ticket with 
attachment the ticket is created without the attachment. So my guess is 
that the checks work fine but I don't take the correct value or field.


Any help ?

Thank you.

Serouche

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Re: Multiple ARDBC LDAP servers?

I'll give it a go, muchas gracias! 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:51
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

Oh, OK...I was just wondering about your thoughts about the escalation.
I would think you could just go to the vendor form itself directly and
make the change.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

Currently just two - whilst both are on the same network (well, forest),
we're in separate branches.  In theory, we could get access from the
root, but due to security, the root password is not available. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:35
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

How many LDAP servers do you need to point to?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

I was just considering something along those lines - setup an escalation
to run overnight to do that, all I've got to do is ask the guys on the
other side if they can setup a profile with the same credentials.

Regards

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:04
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

If both servers use the same username/password to authenticate, you can
manually change the IP address or server name of the target server in
the LDAP URL on the vendor form.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Multiple ARDBC LDAP servers?

**
We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).

Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?

Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?

Regards

Dave Barber

Please consider the environment before printing this e-mail or its
attachments. 

This e-mail (and any attachments) contains information, which is
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person. If you have received this e-mail in error, please notify us
immediately at [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] . The information 
contained
in this e-mail (and any attachments) is supplied in good faith, but the
sender shall not be under any liability in damages or otherwise for any
reliance that may be placed upon it by the recipient. Any comments or
opinions expressed are those of the originator not of NTT Europe Ltd.
unless otherwise expressly stated. 

NTT Europe Limited is a company registered in England and Wales with
company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone
+44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link:
http://www.ntteurope.com http://www.ntteurope.com/  

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Re: Multiple ARDBC LDAP servers?

2007-08-13 Thread Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552

I was just considering something along those lines - setup an escalation
to run overnight to do that, all I've got to do is ask the guys on the
other side if they can setup a profile with the same credentials.

Regards

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:04
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

If both servers use the same username/password to authenticate, you can
manually change the IP address or server name of the target server in
the LDAP URL on the vendor form.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Multiple ARDBC LDAP servers?

**
We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).
 
Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?
 
Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?
 
Regards

Dave Barber
  
Please consider the environment before printing this e-mail or its
attachments. 


This e-mail (and any attachments) contains information, which is
confidential and intended solely for the attention and use of the named
addressee(s). If you are not the intended recipient you must not copy,
distribute or use it for any purpose or disclose the contents to any
person. If you have received this e-mail in error, please notify us
immediately at [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] . The information 
contained
in this e-mail (and any attachments) is supplied in good faith, but the
sender shall not be under any liability in damages or otherwise for any
reliance that may be placed upon it by the recipient. Any comments or
opinions expressed are those of the originator not of NTT Europe Ltd.
unless otherwise expressly stated. 
  
NTT Europe Limited is a company registered in England and Wales with
company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone
+44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link:
http://www.ntteurope.com http://www.ntteurope.com/  
 
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are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
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opinions expressed are those of the originator not of NTT Europe Ltd. unless 
otherwise expressly stated.
 
NTT Europe Limited is a company registered in England and Wales with company 
number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 
58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. 
Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com

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Re: Multiple ARDBC LDAP servers?

2007-08-13 Thread Kaiser Norm E CIV USAF 96 CS/SCCE

Oh, OK...I was just wondering about your thoughts about the escalation.
I would think you could just go to the vendor form itself directly and
make the change.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

Currently just two - whilst both are on the same network (well, forest),
we're in separate branches.  In theory, we could get access from the
root, but due to security, the root password is not available. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:35
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

How many LDAP servers do you need to point to?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

I was just considering something along those lines - setup an escalation
to run overnight to do that, all I've got to do is ask the guys on the
other side if they can setup a profile with the same credentials.

Regards

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: 13 August 2007 15:04
To: arslist@ARSLIST.ORG
Subject: Re: Multiple ARDBC LDAP servers?

If both servers use the same username/password to authenticate, you can
manually change the IP address or server name of the target server in
the LDAP URL on the vendor form.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Multiple ARDBC LDAP servers?

**
We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).

Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?

Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?

Regards

Dave Barber

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unless otherwise expressly stated. 

NTT Europe Limited is a company registered in England and Wales with
company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone
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attachments.

This e-mail (and any attachments) contains information, which is
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distribute or use it for any purpose or disclose the contents to any
person. If you have received this e-mail in error, please notify us
immediately at [EMAIL PROTECTED] The information contained in this e-mail (and
any attachments) is supplied in good faith, but the sender shall not be
under any liability in damages or otherwise for any reliance that may be
placed upon it by the recipient. Any comments or opinions expressed are
those of the originator not of NTT Europe Ltd. unless otherwise
expressly stated.

NTT Europe Limited is a company registered in England and Wales with
company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
Devon house, 58-60 St.

AW: ARERR 121 Error with an entry in the Entry ID List

2007-08-13 Thread Scharf Oliver

Hi everybody,

has a solution for this issue ever been found?

The problem also occurs on ARS version 7.0.01 patch 3. I analyzed it as follows.

Having four regular forms with data in a join key field:

Key ValueForm A   Form B   Form C   Form D
1 1  1
2 22 2
3 3333
4  444
5   55

meaning that e. g. in Form B there are three data rows with key values '2', 
'3' and '4'.

Then have join forms on the key value:
Inner Join Form A x Form B - Form AxB
Inner Join Form AxB x Form C - Form AxBxC
Outer Join Form AxBxC x Form D - Form AxBxCxD

Then you get the ARERR 121 error when clicking on all entries except on row '3' 
in the results list of Form AxBxCxD. When Form AxB and Form AxBxC are 
outer joins then the ARERR 121 error only appears on selecting the entries '4' 
or '5'.

It is comprehensible that some data is missing when retrieving these entries. 
But why is that error raised instead of just leaving the data fields empty?

Any help would be very much appreciated.


Thanks, best regards
Oliver Scharf






-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Im Auftrag von Michiel Beijen
Gesendet: Mittwoch, 21. Dezember 2005 13:58
An: arslist@ARSLIST.ORG
Betreff: ARERR 121 Error with an entry in the Entry ID List

Hi all,

I was creating a join form on my RAM application and received the
following error message when I tried to query the form:

ARERR [121] Error with an entry in the Entry ID list :
AST:AST-ContractRel-MainJoin

The results list is populated, but the form is not. Has anyone
received this error message before? What would be the solution?

The AR Error Message document says:
121 Entry error in the Request ID list.
During processing of a list of request IDs, one or more of the values
was invalid. An
associated message describes the problem. This error connects the
associated error to
the ID list instead of to another parameter in the call.

This is not really helpful to me... what to do??

Regards,

Michiel

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Re: Importing into Remedy

Hello Steve,

I would also like the command line as well if it is not too much
trouble.

Thank You,
Dave Davis
 


David J. Davis
SAIC
Senior Software Systems Engineer
Crane Division, Naval Surface Warfare Center (NSWC Crane)
Harnessing the Power of Technology for the Warfighter
Code 0552, Bldg. 3173
300 Highway 361
Crane, IN  47522-5001
Ph:  812.854.2150 
DSN: 482-2150
Fax:  812.854.3385
Email:  [EMAIL PROTECTED]
http://www.crane.navy.mil/custfeedback

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray
Sent: Friday, August 10, 2007 20:05
To: arslist@ARSLIST.ORG
Subject: Re: Importing into Remedy

I emailed Candace directly and she provided me with her command line she
was using. I noticed one parameter which I was not using the -l for
logfile. I used it and it told me that my mapping file had an invalid
field reference.

One I fixe the mapping I was able to run the I emailed Candace directly
and she provided me with her command line she was using. I noticed one
parameter which I was not using the -l for logfile. I used it and it
told me that my mapping file had an invalid field reference. Now I'm
back in business.

Thank you all!

Steve


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BEGIN:VCARD
VERSION:2.1
N:Davis;David
FN:Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552
ORG:USN Contractor;SAIC
TITLE:CONT
TEL;WORK;VOICE:(812) 854-2150
TEL;HOME;VOICE:(812) 847-7204
TEL;CELL;VOICE:(812) 384-6456
ADR;WORK:;Bld 3173, Code 0552;300 Highway 361;Crane;IN;47522-5000;UNITED STATES
LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Bld 3173, Code 0552=0D=0A300 Highway 361=0D=0ACrane, IN 47522-5000=0D=0AUNIT=
ED STATES
EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
REV:20061011T155306Z
END:VCARD

OT: Chicago Wanted Perm Team Lead Good Rate and Possible Relocation

2007-08-13 Thread Tom Eller

   
 I'm forwarding this for a friend please use contact
info below and do not reply to this post. Sounds like

 
 
 
 Remedy Application Manager
 Chicago, IL
 
 Must be a strong leader for the Remedy team. Development
and Support of
 the Remedy applications, lead the day to day users.
At least 5-10 years
 of progressive business

 this level. Must be very knowledgeable,

 and types of projects that are relevant to the
 role. Provides leadership support for large,
 complex projects or applications, adhering to
 strict timelines and deliverables. Assumes lead
 role in the design and delivery of total
 solutions involving multiple systems for large
 organizations. Acts as mentor to other
 consultants.
 
 The Remedy leader will manage one or more IT

 performing the detailed planning, and managing
 project execution and completion of moderate or
 large projects. Defines the phase deliverables,
 tracks milestones and incurred expenses versus

 evaluates risks, and recommends contingency
 plans. Manages the development of the technical
 strategy. Assigns resources and tasks, and

 status reviews and reporting, development of

 compliance with all policies and procedures.

 DRP sessions.
 This person must be a strong leader to lead, mentor,
coach this team.
 
 Required Skills:
 
 Remedy Intermediate 7-8
 Leadership skills Intermediate 7-8
 Communications Intermediate 5-6
 Administrative Experience Intermediate 5-6
 Customer Focused Intermediate 5-6
 Defect management Not Specified
 Development processes Not Specified
 Interpersonal Skills Not Specified
 MS Project Not Specified
 Organizational Skills Not Specified
 Planning Skills Not Specified
 Problem Solving Skills Not Specified
 Project Management Not Specified
 Teamwork Not Specified
 Verbal Communication Skills Not Specified
 Written Communication Skills Not Specified
 
 Optional Skills:
 
 Full Life Cycle Development Not Specified
 HR Not Specified
 MS Powerpoint Not Specified
 Oracle Not Specified
 Presentation Skills Not Specified
 Process Optimization Not Specified
 Project Planning Not Specified
 Sarbanes-Oxley Compliance Not Specified
 Source Control Not Specified
 Test planning Not Specified
 UML Not Specified
 Wireless/Mobile Not Specified
 
 Additional Position Requirements:
 
 BMC Remedy (A/R and other Remedy Applications)
 
 This is NOT a Project Manager this is a Remedy Application
Leader. This
 position

 Manager Position to be a full time associate.
 
 Elizabeth Burgos
 Technology Recruiter
 KFORCE Professional Staffing
 10 S. Wacker Dr., Suite 1825
 Chicago, IL 60606
 Direct: 312.917.3591
 Cell: 219.801.1573
 Fax: 312.913.1180
 [EMAIL PROTECTED]
 www.kforce.com
 
 Great People = Great ResultsSM


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Re: AR System 7.1.00 delayed until end of August / early September

2007-08-13 Thread Papolu, Appajee

In this release, the existing C plug-ins will be delivered as were before. 
Remember we do still deliver native C based Plug-in server  also note that the 
new Java based plug-in server supports running C plug-ins too.

 

There is a newly implemented web service plug-in built in Java as well. Yes, it 
will be part of the 7.1 deliverables. Hopefully you'll find this plug-in more 
usable than the previous version offering. 

Another side note though, we did not (get a chance to) implement all of our 
previously delivered C plug-ins (like server admin console's backing plug-in 
for example) as Java plug-ins. As Java based plug-in server is able to host 
even the existing or newly developed C plug-ins, we believe this is not a big 
problem. 

 

Regards

Appajee

 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Saturday, August 11, 2007 12:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.1.00 delayed until end of August / early September

 

** Hi,

Will the BMC provided plugins be delivered in a java version? Ie:Will the Web 
service plugin still be C based or is it Java based? 

The C based web service plugins leak memory like a sieve...

Thanks, 
Jarl


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ANN: Kinetic Calendar release

Announcing Kinetic Calendar http://www.kineticdata.com/calendar.html .

Kinetic Data is excited to announce a new way to view and manage your BMC
Remedy data. We are proud to announce the release of our newest product
Kinetic Calendar.

We are so excited that we are running a one day announcement special of the
Kinetic Calendar lite version for $100 USD per ARS Server.

This special will run for one day - Tuesday August 14, 2007 (Central US
time).  After Tuesday - the lite version will be available for $1000 USD. In
addition an enterprise version of the product is also available - see
website for details.

*Kinetic Calendar provides a unique way to view event-based data in BMC
Remedy and control workflow tasks.*

   - Display events from multiple forms and applications on the same
   calendar.
   - Give your calendars a custom look and feel with CSS templates.
   - Drill down to the detail behind calendar events.
   - Organize multiple calendars, with no BMC Remedy development skills
   required.
   - Create active calendars across your organization—IT, facilities, HR,
   accounting, sales and marketing, and other functional groups can all use
   Calendar.

*Common Uses*

   - On-call calendars
   - Database backup calendars
   - Change-request calendars
   - ITIL process review scheduling
   - Facility resource calendars
   - Help desk call tracking
   - Help ticket tracking
   - Budgeting
   - Auditing
   - Service request calendars

*System Requirements
*

   - BMC ARS 6.0 and newer
   - Webserver
   - Java JDK 1.5
  - Servlet engine that supports JDK 1.5



Thanks and have fun,

-John



-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Re: Kinetic Calendar release

2007-08-13 Thread Sokol, Brian

Hi John,
 
That is a tough rate to resist! I have a question on the lite version. I
understand you are limited to 10 calendars. If you create and publish 10
calendars could you then retire (or delete) a calendar and then publish
a new calendar?
 
thanks



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Monday, August 13, 2007 1:03 PM
To: arslist@ARSLIST.ORG
Subject: ANN: Kinetic Calendar release


** 
Announcing Kinetic Calendar http://www.kineticdata.com/calendar.html
.

Kinetic Data is excited to announce a new way to view and manage your
BMC Remedy data. We are proud to announce the release of our newest
product Kinetic Calendar. 

We are so excited that we are running a one day announcement special of
the Kinetic Calendar lite version for $100 USD per ARS Server.

This special will run for one day - Tuesday August 14, 2007 (Central US
time).  After Tuesday - the lite version will be available for $1000
USD. In addition an enterprise version of the product is also available
- see website for details. 

Kinetic Calendar provides a unique way to view event-based data in BMC
Remedy and control workflow tasks. 

*   Display events from multiple forms and applications on the same
calendar. 
*   Give your calendars a custom look and feel with CSS templates. 
*   Drill down to the detail behind calendar events.  
*   Organize multiple calendars, with no BMC Remedy development
skills required. 
*   Create active calendars across your organization-IT, facilities,
HR, accounting, sales and marketing, and other functional groups can all
use Calendar.

Common Uses

*   On-call calendars 
*   Database backup calendars 
*   Change-request calendars 
*   ITIL process review scheduling 
*   Facility resource calendars 
*   Help desk call tracking 
*   Help ticket tracking 
*   Budgeting 
*   Auditing 
*   Service request calendars

System Requirements


*   BMC ARS 6.0 and newer

*   Webserver 


*   Java JDK 1.5 
*   Servlet engine that supports JDK 1.5



Thanks and have fun,

-John



-- 
John David Sundberg 
235 East 6th Street, Suite 400B
St. Paul, MN 55101 
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED] __20060125___This
posting was submitted with HTML in it___ 

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Re: Kinetic Calendar release

Yes - you can have 10 active calendars -- so create 10 - delete 5 - add 3
add 2 - delete 5 more. etc

-John

On 8/13/07, Sokol, Brian [EMAIL PROTECTED] wrote:

** Hi John,

That is a tough rate to resist! I have a question on the lite version. I
understand you are limited to 10 calendars. If you create and publish 10
calendars could you then retire (or delete) a calendar and then publish a
new calendar?

thanks

--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *John Sundberg
*Sent:* Monday, August 13, 2007 1:03 PM
*To:* arslist@ARSLIST.ORG
*Subject:* ANN: Kinetic Calendar release

**
Announcing Kinetic Calendar http://www.kineticdata.com/calendar.html .

Kinetic Data is excited to announce a new way to view and manage your BMC
Remedy data. We are proud to announce the release of our newest product
Kinetic Calendar.

We are so excited that we are running a one day announcement special of
the Kinetic Calendar lite version for $100 USD per ARS Server.

This special will run for one day - Tuesday August 14, 2007 (Central US
time). After Tuesday - the lite version will be available for $1000 USD. In
addition an enterprise version of the product is also available - see
website for details.

*Kinetic Calendar provides a unique way to view event-based data in BMC
Remedy and control workflow tasks.*

- Display events from multiple forms and applications on the same
calendar.
- Give your calendars a custom look and feel with CSS templates.
- Drill down to the detail behind calendar events.
- Organize multiple calendars, with no BMC Remedy development skills
required.
- Create active calendars across your organization—IT, facilities,
HR, accounting, sales and marketing, and other functional groups can all
use
Calendar.

*Common Uses*

- On-call calendars
- Database backup calendars
- Change-request calendars
- ITIL process review scheduling
- Facility resource calendars
- Help desk call tracking
- Help ticket tracking
- Budgeting
- Auditing
- Service request calendars

*System Requirements
*

- BMC ARS 6.0 and newer
- Webserver
- Java JDK 1.5
- Servlet engine that supports JDK 1.5

Thanks and have fun,

-John

--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651)
247-6766http://pbx/taci.cgi?exten=91651-247-6766account=5130context=from-internalphonetype=SIPcallerid=6515560930
-cell
(651)
695-8577http://pbx/taci.cgi?exten=91651-695-8577account=5130context=from-internalphonetype=SIPcallerid=6515560930
-fax
[EMAIL PROTECTED] __20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in
it___

--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Replacing html text bolding with Crystal bolding

2007-08-13 Thread Dwayne Martin

Greetings Crystal Gurus,

We have some Crystal reports that display text intended for the web.  Is there 
a way to replace b with Begin Bold and /b with End Bold?  
(Replacing br with Chr(13)(no quotes) puts in carriage returns.)

Dwayne Martin
Computing Support
James Madison University

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Re: ANN: Kinetic Calendar release

2007-08-13 Thread Jarl Grøneng

Looks great!

Is it possible to configure so weeks starts on mondays?

--
Jarl

On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote:
 **
 Announcing Kinetic Calendar .

 Kinetic Data is excited to announce a new way to view and manage your BMC
 Remedy data. We are proud to announce the release of our newest product
 Kinetic Calendar.

 We are so excited that we are running a one day announcement special of the
 Kinetic Calendar lite version for $100 USD per ARS Server.

 This special will run for one day - Tuesday August 14, 2007 (Central US
 time).  After Tuesday - the lite version will be available for $1000 USD. In
 addition an enterprise version of the product is also available - see
 website for details.

 Kinetic Calendar provides a unique way to view event-based data in BMC
 Remedy and control workflow tasks.
 Display events from multiple forms and applications on the same calendar.
  Give your calendars a custom look and feel with CSS templates.
 Drill down to the detail behind calendar events.
 Organize multiple calendars, with no BMC Remedy development skills required.
 Create active calendars across your organization—IT, facilities, HR,
 accounting, sales and marketing, and other functional groups can all use
 Calendar.

 Common Uses
 On-call calendars
 Database backup calendars
 Change-request calendars
 ITIL process review scheduling
 Facility resource calendars
 Help desk call tracking
 Help ticket tracking
 Budgeting
 Auditing
 Service request calendars

 System Requirements

 BMC ARS 6.0 and newer
 Webserver

 Java JDK 1.5
 Servlet engine that supports JDK 1.5

 Thanks and have fun,

 -John



 --
 John David Sundberg
 235 East 6th Street, Suite 400B
 St. Paul, MN 55101
 (651) 556-0930-work
 (651) 247-6766-cell
 (651) 695-8577-fax
 [EMAIL PROTECTED]
 __20060125___This posting was submitted
 with HTML in it___

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Re: ANN: Kinetic Calendar release

It is not possible to change the week to start on Monday.


-John

On 8/13/07, Jarl Grøneng [EMAIL PROTECTED] wrote:

 Looks great!

 Is it possible to configure so weeks starts on mondays?

 --
 Jarl

 On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote:
  **
  Announcing Kinetic Calendar .
 
  Kinetic Data is excited to announce a new way to view and manage your
 BMC
  Remedy data. We are proud to announce the release of our newest product
  Kinetic Calendar.
 
  We are so excited that we are running a one day announcement special of
 the
  Kinetic Calendar lite version for $100 USD per ARS Server.
 
  This special will run for one day - Tuesday August 14, 2007 (Central US
  time).  After Tuesday - the lite version will be available for $1000
 USD. In
  addition an enterprise version of the product is also available - see
  website for details.
 
  Kinetic Calendar provides a unique way to view event-based data in BMC
  Remedy and control workflow tasks.
  Display events from multiple forms and applications on the same
 calendar.
   Give your calendars a custom look and feel with CSS templates.
  Drill down to the detail behind calendar events.
  Organize multiple calendars, with no BMC Remedy development skills
 required.
  Create active calendars across your organization—IT, facilities, HR,
  accounting, sales and marketing, and other functional groups can all use
  Calendar.
 
  Common Uses
  On-call calendars
  Database backup calendars
  Change-request calendars
  ITIL process review scheduling
  Facility resource calendars
  Help desk call tracking
  Help ticket tracking
  Budgeting
  Auditing
  Service request calendars
 
  System Requirements
 
  BMC ARS 6.0 and newer
  Webserver
 
  Java JDK 1.5
  Servlet engine that supports JDK 1.5
 
  Thanks and have fun,
 
  -John
 
 
 
  --
  John David Sundberg
  235 East 6th Street, Suite 400B
  St. Paul, MN 55101
  (651) 556-0930-work
  (651) 247-6766-cell
  (651) 695-8577-fax
  [EMAIL PROTECTED]
  __20060125___This posting was submitted
  with HTML in it___


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-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Re: ANN: Kinetic Calendar release

2007-08-13 Thread Jarl Grøneng

You then got an RFE.

Almost every country in Europe the week start with mondays.

--
Jarl

On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote:
 ** It is not possible to change the week to start on Monday.


 -John


 On 8/13/07, Jarl Grøneng [EMAIL PROTECTED]  wrote:
 
  Looks great!
 
  Is it possible to configure so weeks starts on mondays?
 
  --
  Jarl
 
  On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote:
   **
   Announcing Kinetic Calendar .
  
   Kinetic Data is excited to announce a new way to view and manage your
 BMC
   Remedy data. We are proud to announce the release of our newest product
   Kinetic Calendar.
  
   We are so excited that we are running a one day announcement special of
 the
   Kinetic Calendar lite version for $100 USD per ARS Server.
  
   This special will run for one day - Tuesday August 14, 2007 (Central US
   time).  After Tuesday - the lite version will be available for $1000
 USD. In
   addition an enterprise version of the product is also available - see
   website for details.
  
   Kinetic Calendar provides a unique way to view event-based data in BMC
   Remedy and control workflow tasks.
   Display events from multiple forms and applications on the same
 calendar.
Give your calendars a custom look and feel with CSS templates.
   Drill down to the detail behind calendar events.
   Organize multiple calendars, with no BMC Remedy development skills
 required.
   Create active calendars across your organization—IT, facilities, HR,
   accounting, sales and marketing, and other functional groups can all use
   Calendar.
  
   Common Uses
   On-call calendars
   Database backup calendars
   Change-request calendars
   ITIL process review scheduling
   Facility resource calendars
   Help desk call tracking
   Help ticket tracking
   Budgeting
   Auditing
   Service request calendars
  
   System Requirements
  
   BMC ARS 6.0 and newer
   Webserver
  
   Java JDK 1.5
   Servlet engine that supports JDK 1.5
  
   Thanks and have fun,
  
   -John
  
  
  
   --
   John David Sundberg
   235 East 6th Street, Suite 400B
   St. Paul, MN 55101
   (651) 556-0930-work
   (651) 247-6766-cell
   (651) 695-8577-fax
   [EMAIL PROTECTED]
   __20060125___This posting was
 submitted
   with HTML in it___
 
 
 ___
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 --

 John David Sundberg
 235 East 6th Street, Suite 400B
 St. Paul, MN 55101
 (651) 556-0930-work
 (651) 247-6766-cell
 (651) 695-8577-fax
 [EMAIL PROTECTED]
 __20060125___This posting was submitted
 with HTML in it___

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Re: ANN: Kinetic Calendar release

Oh yeah - already had it on the list. But thanks for the suggestion.

-John


On 8/13/07, Jarl Grøneng [EMAIL PROTECTED] wrote:

 You then got an RFE.

 Almost every country in Europe the week start with mondays.

 --
 Jarl

 On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote:
  ** It is not possible to change the week to start on Monday.
 
 
  -John
 
 
  On 8/13/07, Jarl Grøneng [EMAIL PROTECTED]  wrote:
  
   Looks great!
  
   Is it possible to configure so weeks starts on mondays?
  
   --
   Jarl
  
   On 8/13/07, John Sundberg [EMAIL PROTECTED] wrote:
**
Announcing Kinetic Calendar .
   
Kinetic Data is excited to announce a new way to view and manage
 your
  BMC
Remedy data. We are proud to announce the release of our newest
 product
Kinetic Calendar.
   
We are so excited that we are running a one day announcement special
 of
  the
Kinetic Calendar lite version for $100 USD per ARS Server.
   
This special will run for one day - Tuesday August 14, 2007 (Central
 US
time).  After Tuesday - the lite version will be available for $1000
  USD. In
addition an enterprise version of the product is also available -
 see
website for details.
   
Kinetic Calendar provides a unique way to view event-based data in
 BMC
Remedy and control workflow tasks.
Display events from multiple forms and applications on the same
  calendar.
 Give your calendars a custom look and feel with CSS templates.
Drill down to the detail behind calendar events.
Organize multiple calendars, with no BMC Remedy development skills
  required.
Create active calendars across your organization—IT, facilities, HR,
accounting, sales and marketing, and other functional groups can all
 use
Calendar.
   
Common Uses
On-call calendars
Database backup calendars
Change-request calendars
ITIL process review scheduling
Facility resource calendars
Help desk call tracking
Help ticket tracking
Budgeting
Auditing
Service request calendars
   
System Requirements
   
BMC ARS 6.0 and newer
Webserver
   
Java JDK 1.5
Servlet engine that supports JDK 1.5
   
Thanks and have fun,
   
-John
   
   
   
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]
__20060125___This posting was
  submitted
with HTML in it___
  
  
 
 ___
   UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:Where
  the Answers Are
  
 
 
 
  --
 
  John David Sundberg
  235 East 6th Street, Suite 400B
  St. Paul, MN 55101
  (651) 556-0930-work
  (651) 247-6766-cell
  (651) 695-8577-fax
  [EMAIL PROTECTED]
  __20060125___This posting was submitted
  with HTML in it___


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-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Subadministration / Deleting records

The ARS 7 documentation says that subadministrators can delete records.
I have given the appropriate groups Subadministrator permissions to the
form and I still can't get the Delete function to work.  Any ideas?
 
thanks,
 
Michael

The information contained in this email may be privileged, confidential or 
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Re: Remedy 6.3 Email Engine Settings Question

2007-08-13 Thread Jack Samson


ARS 6.3 Patch 21
Email Engine Patch 21
Solaris OS
incoming IMAP4

All,
This is a strange one since I am not all that versed in the various email 
settings.
Our system currently receives incoming emails.  We have noticed that 
digitally encrypted email messages all come in as an attachments.  The email 
body id set in the attachment so the Body of the incoming email is blank 
when the Remedy Email Engine processes it. The emails are in S/MIME formats. 
 I am told that if the email client can't display the digitally encrypted 
message, then it creates an attachment of: smime.p7m.  Is their a setting in 
the Email Engine so the body can be displayed and not only saved in the 
smime.p7m file?


Thanks,

Jackson

_
Find a local pizza place, movie theater, and more.then map the best route! 
http://maps.live.com/default.aspx?v=2ss=yp.bars~yp.pizza~yp.movie%20theatercp=42.358996~-71.056691style=rlvl=13tilt=-90dir=0alt=-1000scene=950607encType=1FORM=MGAC01


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AR System Developer Studio

2007-08-13 Thread Drake,Dave

Hi list,
Hearing rumors of an AR System Developer Studio coming out.  Anybody
have any further information by chance?

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
| www.cerner.com http://www.cerner.com/ 

--
CONFIDENTIALITY NOTICE This message and any included attachments are from 
Cerner Corporation and are intended only for the addressee. The information 
contained in this message is confidential and may constitute inside or 
non-public information under international, federal, or state securities laws. 
Unauthorized forwarding, printing, copying, distribution, or use of such 
information is strictly prohibited and may be unlawful. If you are not the 
addressee, please promptly delete this message and notify the sender of the 
delivery error by e-mail or you may call Cerner's corporate offices in Kansas 
City, Missouri, U.S.A at (+1) (816)221-1024.  Cerner Limited, Registered in 
England no 2519305, Registered Office 37 North Wharf Road, London W2 1AF.

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Re: Subadministration / Deleting records

Michael,

Asking the obvious here but have the relogged in after you gave them sub
admin rights?

If so, try refreshing the user and group cache using the arsignal command
from the AR System bin directory and then ask those sub admins to relogin.

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
  Sent: Monday, August 13, 2007 3:47 PM
  To: arslist@ARSLIST.ORG
  Subject: Subadministration / Deleting records


  **
  The ARS 7 documentation says that subadministrators can delete records.  I
have given the appropriate groups Subadministrator permissions to the form
and I still can't get the Delete function to work.  Any ideas?

  thanks,

  Michael
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.11.17/951 - Release Date: 8/13/2007
10:15 AM

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Re: AR System Developer Studio

2007-08-13 Thread Easter, David

It is currently scheduled to be included with the 2008 release of AR
System and will replace the development capabilities of what you
currently know as the Admin Tool.  The administrative functions of the
Admin Tool have already been moved into the Administrative Console in
7.0.01 and continue to be enhanced in AR System 7.1.00.
 
A sneak peak of the Developer Studio will be part of UserWorld 2007 in
October and more information will be available at that time.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave
Sent: Monday, August 13, 2007 1:36 PM
To: arslist@ARSLIST.ORG
Subject: AR System Developer Studio


** 

Hi list, 
Hearing rumors of an AR System Developer Studio coming out.  Anybody
have any further information by chance? 

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
| www.cerner.com http://www.cerner.com/ 



CONFIDENTIALITY NOTICE This message and any included attachments are
from Cerner Corporation and are intended only for the addressee. The
information contained in this message is confidential and may constitute
inside or non-public information under international, federal, or state
securities laws. Unauthorized forwarding, printing, copying,
distribution, or use of such information is strictly prohibited and may
be unlawful. If you are not the addressee, please promptly delete this
message and notify the sender of the delivery error by e-mail or you may
call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1)
(816)221-1024. Cerner Limited, Registered in England no 2519305,
Registered Office 37 North Wharf Road, London W2 1AF.
__20060125___This posting was submitted with HTML in
it___ 

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Re: AR System Developer Studio

2007-08-13 Thread Drake,Dave

Thank you!
 

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
| www.cerner.com http://www.cerner.com/ 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, August 13, 2007 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Developer Studio


** 
It is currently scheduled to be included with the 2008 release of AR
System and will replace the development capabilities of what you
currently know as the Admin Tool.  The administrative functions of the
Admin Tool have already been moved into the Administrative Console in
7.0.01 and continue to be enhanced in AR System 7.1.00.
 
A sneak peak of the Developer Studio will be part of UserWorld 2007 in
October and more information will be available at that time.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave
Sent: Monday, August 13, 2007 1:36 PM
To: arslist@ARSLIST.ORG
Subject: AR System Developer Studio


** 

Hi list, 
Hearing rumors of an AR System Developer Studio coming out.  Anybody
have any further information by chance? 

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
| www.cerner.com http://www.cerner.com/ 



CONFIDENTIALITY NOTICE This message and any included attachments are
from Cerner Corporation and are intended only for the addressee. The
information contained in this message is confidential and may constitute
inside or non-public information under international, federal, or state
securities laws. Unauthorized forwarding, printing, copying,
distribution, or use of such information is strictly prohibited and may
be unlawful. If you are not the addressee, please promptly delete this
message and notify the sender of the delivery error by e-mail or you may
call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1)
(816)221-1024. Cerner Limited, Registered in England no 2519305,
Registered Office 37 North Wharf Road, London W2 1AF.
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 

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Re: AR System Developer Studio

2007-08-13 Thread Warren Baltimore

David,

In the meantime (for those of us who pay for the current Remedy Developer
Plus tool) any chance of an update to said developer tool?


On 8/13/07, Easter, David [EMAIL PROTECTED] wrote:

 ** It is currently scheduled to be included with the 2008 release of AR
 System and will replace the development capabilities of what you currently
 know as the Admin Tool.  The administrative functions of the Admin Tool have
 already been moved into the Administrative Console in 7.0.01 and continue
 to be enhanced in AR System 7.1.00.

 A sneak peak of the Developer Studio will be part of UserWorld 2007 in
 October and more information will be available at that time.

 Thanks,

  -David J. Easter
 Sr. Product Manager, Service Management Business Unit
 BMC Software, Inc.

 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.

  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Drake,Dave
 *Sent:* Monday, August 13, 2007 1:36 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* AR System Developer Studio


  **

 Hi list,
 Hearing rumors of an AR System Developer Studio coming out.  Anybody have
 any further information by chance?

 *Dave Drake* | Remedy Administrator | Cerner Corporation - CernerWorks |
 816-201-1823 | [EMAIL PROTECTED] [EMAIL PROTECTED] | **
 ***www.cerner.com* http://www.cerner.com/
 --
 CONFIDENTIALITY NOTICE This message and any included attachments are from
 Cerner Corporation and are intended only for the addressee. The information
 contained in this message is confidential and may constitute inside or
 non-public information under international, federal, or state securities
 laws. Unauthorized forwarding, printing, copying, distribution, or use of
 such information is strictly prohibited and may be unlawful. If you are not
 the addressee, please promptly delete this message and notify the sender of
 the delivery error by e-mail or you may call Cerner's corporate offices in
 Kansas City, Missouri, U.S.A at (+1) (816)221-1024. Cerner Limited,
 Registered in England no 2519305, Registered Office 37 North Wharf Road,
 London W2 1AF.
 __20060125___This posting was submitted with HTML in
 it___ __20060125___This posting was submitted with HTML
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-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Re: Multiple ARDBC LDAP servers?

2007-08-13 Thread Doug Blair

Dave,

There is a white paper in the knowledge base that describes how to do this. 
You basically run a 2nd instance of arplugin with a second ldap plugin as 
the only thing in a second ar.conf file. Your primary ar.conf file uses an 
alias to map the second arplugin ldap-ardbc to a different name. If you use 
this for authentication then both ldap sources must use the same account 
name and password to look for valid user accounts, but it does work.

After you have two different named sources for your two ldap servers, you 
can make two different vendor forms to point to them, and run escalations 
to copy date into regular forms

Doug

___
Doug Blair
Remedy Skilled Professional
dougatblairingdotcom
+1-224-558-5462

.. Original Message ...
On Mon, 13 Aug 2007 09:03:57 -0500 Kaiser Norm E CIV USAF 96 CS/SCCE 
[EMAIL PROTECTED] wrote:
If both servers use the same username/password to authenticate, you can
manually change the IP address or server name of the target server in
the LDAP URL on the vendor form.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
Sent: Monday, August 13, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Multiple ARDBC LDAP servers?

** 
We're using LDAP for pulling through user lists (rather than
authentication, we're not yet going down that route).
 
Is there any way to configure multiple ARDBC LDAP servers?  We've got
two distinct companies in our offices, and need to be able to pull user
lists from both.  As I see it, the standard ARDBC LDAP configuration
only allows one server?
 
Is it possible to use the AREA LDAP to just pull user names through, or
is this purely for SSO authentication?
 
Regards

Dave Barber
  
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Re: AR System Developer Studio

2007-08-13 Thread Easter, David

Hi Warren;
 
  The existing Remedy Developer Plus product will continue to work
properly with each version of AR System released.  The 6.0 version of
RDP (patched to 6.3) works and is supported with AR System 7.0.01 and
BMC will ensure it will work with AR System 7.1.00 as well.
 
  No enhancements are expected for RDP beyond the business basics of
ensuring that existing functionality continues to work with the latest
releases of AR System.  
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Monday, August 13, 2007 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Developer Studio


** 
David,
 
In the meantime (for those of us who pay for the current Remedy
Developer Plus tool) any chance of an update to said developer tool?

 
On 8/13/07, Easter, David [EMAIL PROTECTED] wrote: 

** 
It is currently scheduled to be included with the 2008 release
of AR System and will replace the development capabilities of what you
currently know as the Admin Tool.  The administrative functions of the
Admin Tool have already been moved into the Administrative Console in
7.0.01 and continue to be enhanced in AR System 7.1.00.
 
A sneak peak of the Developer Studio will be part of UserWorld
2007 in October and more information will be available at that time. 
 
Thanks,
 

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc. 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Drake,Dave
Sent: Monday, August 13, 2007 1:36 PM
To: arslist@ARSLIST.ORG 
Subject: AR System Developer Studio

 

** 

Hi list, 
Hearing rumors of an AR System Developer Studio coming out.
Anybody have any further information by chance? 

Dave Drake | Remedy Administrator | Cerner Corporation -
CernerWorks | 816-201-1823 | [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]  | www.cerner.com
http://www.cerner.com/ 



CONFIDENTIALITY NOTICE This message and any included attachments
are from Cerner Corporation and are intended only for the addressee. The
information contained in this message is confidential and may constitute
inside or non-public information under international, federal, or state
securities laws. Unauthorized forwarding, printing, copying,
distribution, or use of such information is strictly prohibited and may
be unlawful. If you are not the addressee, please promptly delete this
message and notify the sender of the delivery error by e-mail or you may
call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1)
(816)221-1024. Cerner Limited, Registered in England no 2519305,
Registered Office 37 North Wharf Road, London W2 1AF.

__20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ 




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101 

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___ 

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Re: Subadministration / Deleting records

Yep, logged out, logged back in - still no Delete functionality.
Refreshed user and group caches using arsignal, still no Delete
functionality.
 
For my own verification, I'm expecting the Delete action to be available
from the toolbar - or being able to use Ctrl-D to delete.  Neither of
these work.


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Michael,
 
Asking the obvious here but have the relogged in after you gave them sub
admin rights?
 
If so, try refreshing the user and group cache using the arsignal
command from the AR System bin directory and then ask those sub admins
to relogin.
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records


** 
The ARS 7 documentation says that subadministrators can delete
records.  I have given the appropriate groups Subadministrator
permissions to the form and I still can't get the Delete function to
work.  Any ideas?
 
thanks,
 
Michael

__20060125___This posting was submitted with HTML in
it___ 

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otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

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Re: Subadministration / Deleting records

2007-08-13 Thread Ron Legters

Just a thought, but if you're using ITSM a lot of views of a lot of the
forms have many of the basic functions, like 'delete' and 'save',
disabled. Have you explored this?

Ron
Tools Admin

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Yep, logged out, logged back in - still no Delete functionality.
Refreshed user and group caches using arsignal, still no Delete
functionality.
 
For my own verification, I'm expecting the Delete action to be available
from the toolbar - or being able to use Ctrl-D to delete.  Neither of
these work.


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Michael,
 
Asking the obvious here but have the relogged in after you gave them sub
admin rights?
 
If so, try refreshing the user and group cache using the arsignal
command from the AR System bin directory and then ask those sub admins
to relogin.
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records


** 
The ARS 7 documentation says that subadministrators can delete
records.  I have given the appropriate groups Subadministrator
permissions to the form and I still can't get the Delete function to
work.  Any ideas?
 
thanks,
 
Michael

__20060125___This posting was submitted with HTML in
it___ The information contained in this email may be privileged,
confidential or otherwise protected from disclosure.  All persons are
advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
this information in error.  Also, please delete this email after
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Re: Subadministration / Deleting records

2007-08-13 Thread Candace DeCou

Maybe a dumb question, but did you make sure that Delete is even enabled
for the specific form(s) you want them to delete?  As in, can you, as
Administrator, delete these records and they cannot?

:-)

Candace

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

 

Yep, logged out, logged back in - still no Delete functionality.
Refreshed user and group caches using arsignal, still no Delete
functionality.

 

For my own verification, I'm expecting the Delete action to be available
from the toolbar - or being able to use Ctrl-D to delete.  Neither of
these work.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

** 

Michael,

 

Asking the obvious here but have the relogged in after you gave them sub
admin rights?

 

If so, try refreshing the user and group cache using the arsignal
command from the AR System bin directory and then ask those sub admins
to relogin.

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records

** 

The ARS 7 documentation says that subadministrators can delete
records.  I have given the appropriate groups Subadministrator
permissions to the form and I still can't get the Delete function to
work.  Any ideas?

 

thanks,

 

Michael

__20060125___This posting was submitted with HTML in
it___ The information contained in this email may be privileged,
confidential or otherwise protected from disclosure.  All persons are
advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
this information in error.  Also, please delete this email after
replying to the sender. 

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Re: Subadministration / Deleting records

2007-08-13 Thread Wes Nichols

Both Admin and Sub-Admin also require Fixed licenses have you checked
that?

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Monday, August 13, 2007 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

** 
Just a thought, but if you're using ITSM a lot of views of a lot of the
forms have many of the basic functions, like 'delete' and 'save',
disabled. Have you explored this?

Ron
Tools Admin

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

** 
Yep, logged out, logged back in - still no Delete functionality.
Refreshed user and group caches using arsignal, still no Delete
functionality.

For my own verification, I'm expecting the Delete action to be available
from the toolbar - or being able to use Ctrl-D to delete.  Neither of
these work.

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

** 
Michael,

Asking the obvious here but have the relogged in after you gave them sub
admin rights?

If so, try refreshing the user and group cache using the arsignal
command from the AR System bin directory and then ask those sub admins
to relogin.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records

** 
The ARS 7 documentation says that subadministrators can delete
records.  I have given the appropriate groups Subadministrator
permissions to the form and I still can't get the Delete function to
work.  Any ideas?

thanks,

Michael

__20060125___This posting was submitted with HTML in
it___ The information contained in this email may be privileged,
confidential or otherwise protected from disclosure.  All persons are
advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
this information in error.  Also, please delete this email after
replying to the sender. __20060125___This posting
was submitted with HTML in it___ __20060125___This
posting was submitted with HTML in it___ 

-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
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immediately.
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Re: Subadministration / Deleting records

Can the sub-Admins log into the Administrator Tool? Also check what others
have asked you to - ie. Fixed Licenses and the Delete function if disabled
from the menus..

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
  Sent: Monday, August 13, 2007 6:01 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Subadministration / Deleting records


  **
  Yep, logged out, logged back in - still no Delete functionality.
Refreshed user and group caches using arsignal, still no Delete
functionality.

  For my own verification, I'm expecting the Delete action to be available
from the toolbar - or being able to use Ctrl-D to delete.  Neither of these
work.


--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Monday, August 13, 2007 2:57 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Subadministration / Deleting records


  **
  Michael,

  Asking the obvious here but have the relogged in after you gave them sub
admin rights?

  If so, try refreshing the user and group cache using the arsignal command
from the AR System bin directory and then ask those sub admins to relogin.

  Cheers

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records


**
The ARS 7 documentation says that subadministrators can delete records.
I have given the appropriate groups Subadministrator permissions to the form
and I still can't get the Delete function to work.  Any ideas?

thanks,

Michael

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Re: Subadministration / Deleting records

As Administrator, I can delete records.
 
Admin and Sub-Admin have fixed licenses.
 
It's a custom form I built from scratch and Delete button is enabled in
the View.
 
... Alas, my subadmin CANNOT login to the Admin tool.  Is this a group
membership thing?  If I make them a member of the Admin group, it pretty
much circumvents the Subadministrator permissions...



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Monday, August 13, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 

Maybe a dumb question, but did you make sure that Delete is even enabled
for the specific form(s) you want them to delete?  As in, can you, as
Administrator, delete these records and they cannot?

:-)

Candace

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

 

Yep, logged out, logged back in - still no Delete functionality.
Refreshed user and group caches using arsignal, still no Delete
functionality.

 

For my own verification, I'm expecting the Delete action to be available
from the toolbar - or being able to use Ctrl-D to delete.  Neither of
these work.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

** 

Michael,

 

Asking the obvious here but have the relogged in after you gave them sub
admin rights?

 

If so, try refreshing the user and group cache using the arsignal
command from the AR System bin directory and then ask those sub admins
to relogin.

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records

** 

The ARS 7 documentation says that subadministrators can delete
records.  I have given the appropriate groups Subadministrator
permissions to the form and I still can't get the Delete function to
work.  Any ideas?

 

thanks,

 

Michael

__20060125___This posting was submitted with HTML in
it___ The information contained in this email may be privileged,
confidential or otherwise protected from disclosure.  All persons are
advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
this information in error.  Also, please delete this email after
replying to the sender. 

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Re: Authentication problem in Remedy LDAP for passwords with special characters. -- RESOLVED.

2007-08-13 Thread Prasan Katti

Thank you all for pointing me in the right direction, it all seems very
trivial now.
The special characters were breaking the URL since the parameters to the
ViewFormServlet were not being encoded (the servlet expects encoded data).
The ARServerUser API of course does not accept the encoded parameters, so we
ended up passing plain data to the API and encoded data to the
ViewFormServlet.
Also,thank you Axton for suggesting that I use the forward instead of
re-direct, I have modified the code per your suggestion.

Thanks again.
Prasan.

On 8/13/07, Hugo Visser [EMAIL PROTECTED] wrote:

 ** Fred is right here, you are building a new URL you should escape the
 special characters in the url. Anything else does not count as a valid url
 and might work (on IIS for example) or might not work (on anything else :P)

 URLEncoder would be the class you'd use for this in Java.

 Hugo

 On 8/9/07, Prasan Katti [EMAIL PROTECTED]  wrote:
 
  ** No..all the data is being posted as plain text. Should I encode the
  password??
  Also, I noticed that the Remedy login.jsphas  enctype=x-www-form-encoded 
  in the form tag...would this make a
  difference?
 
  Thanks,
  Prasan.
 
 
  On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED]  wrote:
  
   ** Are you URL encoding the special characters inside the password
   variable?
  
--
   *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL 
   PROTECTED]
   *On Behalf Of *Prasan Katti
   *Sent:* Thursday, August 09, 2007 3:30 PM
   *To:* arslist@ARSLIST.ORG
   *Subject:* Re: Authentication problem in Remedy LDAP for passwords
   with special characters.
  
  
   ** Additionally, we have a custom login.jsp page and are basically
   using the Java api to authenticate users as shown below:
  
  
   ARServerUser ctx=new
   ARServerUser(username,password,locale,server,port);
try
{
   ctx.login();
   auth= true;
 }
 catch(Exception e)
 {
   auth = false;
   errMsg=Please check the username/password;
 }
 finally
 {
   ctx.clear();
 }
   if(auth)
   {
String
   url=/arsys/servlet/ViewFormServlet?form=APPFORMserver=+server+username=+username+pwd=+password+mode=create;
  
response.sendRedirect(url);
}
  
   Also, just found out that the passwords work fine with the default
   login.jsp in the mid-tier. So could this problem have to do something
   with the above code using Java api or the server JVM??
  
   Thanks,
   Prasan.
  
  
   On 8/9/07, Prasan Katti [EMAIL PROTECTED]  wrote:
   
The ARS server is running on Solaris 9 but the LDAP server is on
Suse Linux.
   
On 8/9/07, Grooms, Frederick W [EMAIL PROTECTED]  wrote:

 ** What OS is the ARS Server running on?

  --
 *From:* Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG
 ] *On Behalf Of *Prasan Katti
 *Sent:* Thursday, August 09, 2007 2:51 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Authentication problem in Remedy LDAP for passwords
 with special characters.


  Hello Listers,

 We have recently started using the AREA LDAP plugin to
 authenticate our remedy users with the LDAP server.
 We are cross referencing blank passwords and are having problems
 authenticating users whose password contain special characters (#,@, 
 etc).
 We are able to authenticate these users against the LDAP server
 using a different client (like LDAP Browser), so the problem could be 
 with
 the Remedy plugin.
 The LDAP server is basically the Novell eDirectory used within the
 organization.
 If anybody here has faced similar problems before or if I am
 missing something obvious (server settings?), please let me know.'

 The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running
 on Oracle 9i database.

 Thanks in advance,
 Prasan.


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 HTML in it___
   
   
   
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SV: Subadministration / Deleting records

2007-08-13 Thread lars . j . pettersson

Michael, If you add group sub admin to a user, this user must also belong to a 
group which is defined on page 'subadmin permissions' in the admin tool for 
that form. and the user must have a fixed license. / L ars



Från: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
För Joe D'Souza
Skickat: den 14 augusti 2007 00:16
Till: arslist@ARSLIST.ORG
Ämne: Re: Subadministration / Deleting records


** 
Can the sub-Admins log into the Administrator Tool? Also check what others have 
asked you to - ie. Fixed Licenses and the Delete function if disabled from the 
menus..
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Yep, logged out, logged back in - still no Delete functionality.  
Refreshed user and group caches using arsignal, still no Delete functionality.
 
For my own verification, I'm expecting the Delete action to be 
available from the toolbar - or being able to use Ctrl-D to delete.  Neither of 
these work.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Michael,
 
Asking the obvious here but have the relogged in after you gave them 
sub admin rights?
 
If so, try refreshing the user and group cache using the arsignal 
command from the AR System bin directory and then ask those sub admins to 
relogin.
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records


** 
The ARS 7 documentation says that subadministrators can delete 
records.  I have given the appropriate groups Subadministrator permissions to 
the form and I still can't get the Delete function to work.  Any ideas?
 
thanks,
 
Michael

__20060125___This posting was submitted with HTML in it___ 

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Re: Subadministration / Deleting records

So I need to make anyone who is a Sub-Administrator a member of Group ID 5, in 
addition to adding their group as a Subadministrator on the form and having a 
fixed license?
 
Thanks for your input Joe, Candance, Wes, Ron, and Lars.  =)



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of [EMAIL PROTECTED]
Sent: Monday, August 13, 2007 4:28 PM
To: arslist@ARSLIST.ORG
Subject: SV: Subadministration / Deleting records


** 
Michael, If you add group sub admin to a user, this user must also belong to a 
group which is defined on page 'subadmin permissions' in the admin tool for 
that form. and the user must have a fixed license. / L ars



Från: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
För Joe D'Souza
Skickat: den 14 augusti 2007 00:16
Till: arslist@ARSLIST.ORG
Ämne: Re: Subadministration / Deleting records


** 
Can the sub-Admins log into the Administrator Tool? Also check what others have 
asked you to - ie. Fixed Licenses and the Delete function if disabled from the 
menus..
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Yep, logged out, logged back in - still no Delete functionality.  
Refreshed user and group caches using arsignal, still no Delete functionality.
 
For my own verification, I'm expecting the Delete action to be 
available from the toolbar - or being able to use Ctrl-D to delete.  Neither of 
these work.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Michael,
 
Asking the obvious here but have the relogged in after you gave them 
sub admin rights?
 
If so, try refreshing the user and group cache using the arsignal 
command from the AR System bin directory and then ask those sub admins to 
relogin.
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records


** 
The ARS 7 documentation says that subadministrators can delete 
records.  I have given the appropriate groups Subadministrator permissions to 
the form and I still can't get the Delete function to work.  Any ideas?
 
thanks,
 
Michael

__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 

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otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

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Re: Subadministration / Deleting records

Michael,

Another obvious question.. Have you permitted the form in question to the
Sub-Administrator group?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
  Sent: Monday, August 13, 2007 6:20 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Subadministration / Deleting records


  **
  As Administrator, I can delete records.

  Admin and Sub-Admin have fixed licenses.

  It's a custom form I built from scratch and Delete button is enabled in
the View.

  ... Alas, my subadmin CANNOT login to the Admin tool.  Is this a group
membership thing?  If I make them a member of the Admin group, it pretty
much circumvents the Subadministrator permissions...




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
  Sent: Monday, August 13, 2007 4:08 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Subadministration / Deleting records


  **
  Maybe a dumb question, but did you make sure that Delete is even enabled
for the specific form(s) you want them to delete?  As in, can you, as
Administrator, delete these records and they cannot?

  J

  Candace





--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
  Sent: Monday, August 13, 2007 3:01 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Subadministration / Deleting records



  Yep, logged out, logged back in - still no Delete functionality.
Refreshed user and group caches using arsignal, still no Delete
functionality.



  For my own verification, I'm expecting the Delete action to be available
from the toolbar - or being able to use Ctrl-D to delete.  Neither of these
work.



--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Monday, August 13, 2007 2:57 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Subadministration / Deleting records

  **

  Michael,



  Asking the obvious here but have the relogged in after you gave them sub
admin rights?



  If so, try refreshing the user and group cache using the arsignal command
from the AR System bin directory and then ask those sub admins to relogin.



  Cheers



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records

**

The ARS 7 documentation says that subadministrators can delete records.
I have given the appropriate groups Subadministrator permissions to the form
and I still can't get the Delete function to work.  Any ideas?



thanks,



Michael

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.11.17/951 - Release Date: 8/13/2007
10:15 AM

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Re: Subadministration / Deleting records

2007-08-13 Thread Candace DeCou

Yep, I think you are on the right track now for sure.  

:-)

And you are most welcome 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

 

So I need to make anyone who is a Sub-Administrator a member of Group ID 5, in 
addition to adding their group as a Subadministrator on the form and having a 
fixed license?

 

Thanks for your input Joe, Candance, Wes, Ron, and Lars.  =)

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of [EMAIL PROTECTED]
Sent: Monday, August 13, 2007 4:28 PM
To: arslist@ARSLIST.ORG
Subject: SV: Subadministration / Deleting records

** 

Michael, If you add group sub admin to a user, this user must also belong to a 
group which is defined on page 'subadmin permissions' in the admin tool for 
that form. and the user must have a fixed license. / L ars

 



Från: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
För Joe D'Souza
Skickat: den 14 augusti 2007 00:16
Till: arslist@ARSLIST.ORG
Ämne: Re: Subadministration / Deleting records

** 

Can the sub-Admins log into the Administrator Tool? Also check what others have 
asked you to - ie. Fixed Licenses and the Delete function if disabled from the 
menus..

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

** 

Yep, logged out, logged back in - still no Delete functionality.  
Refreshed user and group caches using arsignal, still no Delete functionality.

 

For my own verification, I'm expecting the Delete action to be 
available from the toolbar - or being able to use Ctrl-D to delete.  Neither of 
these work.





From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records

** 

Michael,

 

Asking the obvious here but have the relogged in after you gave them 
sub admin rights?

 

If so, try refreshing the user and group cache using the arsignal 
command from the AR System bin directory and then ask those sub admins to 
relogin.

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records

** 

The ARS 7 documentation says that subadministrators can delete 
records.  I have given the appropriate groups Subadministrator permissions to 
the form and I still can't get the Delete function to work.  Any ideas?

 

thanks,

 

Michael

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SV: Subadministration / Deleting records

2007-08-13 Thread lars . j . pettersson

Maybe I was unclear:
 
1. The user must have a fixed licence.
2. They must belong to group Sub Administrator in the User Form
3. They must belong to that group which is defined on page 'Subadministrative 
Permissions' in Admin Tool.
 
When the log in to admin tool, they will be able to see those forms, for which 
they are subadmins, no other forms will be shown.
 
L ars

 




Från: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
För Durrant, Michael M. - ITSD
Skickat: den 14 augusti 2007 00:39
Till: arslist@ARSLIST.ORG
Ämne: Re: Subadministration / Deleting records


** 
So I need to make anyone who is a Sub-Administrator a member of Group ID 5, in 
addition to adding their group as a Subadministrator on the form and having a 
fixed license?
 
Thanks for your input Joe, Candance, Wes, Ron, and Lars.  =)



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of [EMAIL PROTECTED]
Sent: Monday, August 13, 2007 4:28 PM
To: arslist@ARSLIST.ORG
Subject: SV: Subadministration / Deleting records


** 
Michael, If you add group sub admin to a user, this user must also belong to a 
group which is defined on page 'subadmin permissions' in the admin tool for 
that form. and the user must have a fixed license. / L ars



Från: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
För Joe D'Souza
Skickat: den 14 augusti 2007 00:16
Till: arslist@ARSLIST.ORG
Ämne: Re: Subadministration / Deleting records


** 
Can the sub-Admins log into the Administrator Tool? Also check what others have 
asked you to - ie. Fixed Licenses and the Delete function if disabled from the 
menus..
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Yep, logged out, logged back in - still no Delete functionality.  
Refreshed user and group caches using arsignal, still no Delete functionality.
 
For my own verification, I'm expecting the Delete action to be 
available from the toolbar - or being able to use Ctrl-D to delete.  Neither of 
these work.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, August 13, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subadministration / Deleting records


** 
Michael,
 
Asking the obvious here but have the relogged in after you gave them 
sub admin rights?
 
If so, try refreshing the user and group cache using the arsignal 
command from the AR System bin directory and then ask those sub admins to 
relogin.
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, August 13, 2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Subadministration / Deleting records


** 
The ARS 7 documentation says that subadministrators can delete 
records.  I have given the appropriate groups Subadministrator permissions to 
the form and I still can't get the Delete function to work.  Any ideas?
 
thanks,
 
Michael

__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender. 
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Answers Are

Re: Subadministration / Deleting records