Need help on sending SMS
Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks Regards Kalyani __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Change Management Documentation
Download patch 9003 for ITSM 7 - this is the BMC Import Tool - install it, and then locate the EXCEL file which contains all the 'necessary configuration data'. You can also obtain the PDF for ITSM Configuraiton as well. On Mon, Mar 31, 2008 at 10:24 AM, Brian Goralczyk [EMAIL PROTECTED] wrote: ** I am trying to be lazy here. Or time efficient if you prefer. Does anyone have a document of all the required configation items for Change Management 7? I need something that I can give to the stake holders. Anything would help shave some time off this request for me. TIA, Brian Goralczyk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy - Copy to Archive and Delete from Source
Hi Susan Thanks so much for this info. What database are you running on and on what platform? Mel On 3/26/08, Susan Palmer [EMAIL PROTECTED] wrote: ** Mel, I have found that for 'us' keeping less than 100k Help Tickets or Tasks in those forms keeps performance at an acceptable level. You have to remember that all workflow is affected by the number of records in the form and keep in mind any table fields that are refreshed. We generally keep 13 months of or closed records. Since we upgraded to v7.0.1P3 last year I was excited about the 'archive' option. In the last month I've used it on HTs, Tasks and email messages. For us it appears to require a huge amount of disk space for the copy/delete option. That needs to be planned for and it was greater than 1 for 1 which is logical since another table is now holding the same record. For us it was quite a bit more than that infact we nearly brought the server down. I only archive in the lowest of production hours (night) when minimal users are on the system. I was also notified yesterday that it is not recommended to archive system email messages, there is some unusal result related to it. Sorry did not get more info. I found the actual archiving to go fairly quick, was doing about 70k records both times. I liked the fact I didn't have to manually delete the records afterwards. hth, Susan ShopperTrak On Wed, Mar 26, 2008 at 8:28 AM, Melanie Snayer [EMAIL PROTECTED] wrote: ** Hi Joe Thanks so much for this information. Would you perhaps be able to tell me whether there was a delay on saving Help Desk tickets before you archived? Regards Mel On 3/26/08, Joseph Kasell [EMAIL PROTECTED] wrote: Mel, We're running 7.0.1 with ITSM 6. We instituted archiving a little over a month ago, it was sorely needed, and it certainly has made a difference. Since Remedy was put into production back in the summer of 2004, approx 390,000 tickets had been submitted. The amount of tickets had not been a problem until recently when we began to see performance lags performing various actions in Remedy. Opening an existing Help Desk ticket from the Remedy Support console alone was taking anywhere from 1 to 5 seconds depending on the ticket (API and SQL logs were very helpful here). We decided to archive all Help Desk tickets with a status of Closed that were older than 13 months. We considered using Remedy's archiving feature, but eventually went with Misi Mladoniczky's rrrchive utility. Since our lab testing indicated that the archiving of an estimated 250,000 tickets would take about 6 to 7 hours (and slow the system down tremendously), we decided to archive in chunks of 40,000 which limited the performance pain to about an hour. We did this for 7 nights in a row. I can tell you that since, performance has improved tremendously (max time to open an existing ticket is about a second). Archiving is done nightly now. It takes a minute to archive the 400 to 500 tickets that meet the archive criteria. I know that my users are happy. Joe Joseph Kasell Navy Federal Credit Union Melanie Snayer [EMAIL PROTECTED] MAIL.COM http://mail.com/ To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: BMC Remedy - Copy to Archive ORG and Delete from Source 03/26/2008 05:45 AM Please respond to [EMAIL PROTECTED] RG --=_Part_6872_1105761.1206524742321 Content-Type: text/plain; charset=WINDOWS-1252 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Hey Thivagar We are in a 7.01 environment but I'm glad to know that this improved on performance. Could you perhaps give me a rough indication of the following information: - what your database size is - number of records before the archive - time taken to save a call before the archive - number of records after the archive - time taken to save a call after the archive Anyone else like to share a bit of their archiving info with me? Regards Mel On 3/26/08, Thivagar Sankaran [EMAIL PROTECTED] wrote: ** Hi Mel, Recently I have archived the data in my 6.3 environment. I have done this to improve the performance and I observe the performance has been improve= d considerably. But the issue was, the Copy to Archive and Delete from Source option was not working
Re: Auto Refresh
Hi All, I have never done this, but in this case I will try an Active Link running on interval. The AL should have a change field action that refresh a table. Regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sucheta lakhe Sent: Monday, March 31, 2008 7:44 PM To: arslist@ARSLIST.ORG Subject: Auto Refresh Hi all, I have 2 table fields on Console which needs to be auto refreshed after 8 to 10 min. How to do this? You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost. http://tc.deals.yahoo.com/tc/blockbuster/text5.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need help on sending SMS
Hi Kalyani, You would probably need an SMS gateway (usually from your telecom provider) to send SMSs. This gateway will have an interface in the form of a web service / API call / Database record. Depending on the gateway, you could right workflow in Remedy to either make an API call, run a script, execute SQL etc. The parameters passed would be the message with ticket details and a mobile number. HTH, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kalyani, Balachandra Sent: Tuesday, April 01, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: Need help on sending SMS ** Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks Regards Kalyani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy - Copy to Archive and Delete from Source
Hey Chintan Thanks for this info. As for your question, I have not come across any documentation with information regarding max number of records in a table and I doubt one would be released. The number of records that can be stored in a form would depend on many different elements such as: - Number of and types of fields in the form - Number of forms in the database - Database size - Disk space - etc. Regards Mel On 3/26/08, Chintan Shah [EMAIL PROTECTED] wrote: ** Mel, Last weekend we archived 120,000 records in less than 3 hours. We have 2 servers(production and reporting). Data gets DSO'ed from production to reporting all the time. So, we actually performed archivingon reporting server. We only used Copy to Archive functionality. There was no performance impact whatsoever during the entire proecess. I have not tested copy to archive and delete from source functionality. Our approach was like this 1. Take backup of all records you want to delete( in .arx file). 2. Have DBA take backup in a .dmp file. 3. Start Copy to Archive on the form you want to archive. Verify that we have same number of records(based on criteria u specify) on archived form as we have on source form. Now, the BIG part. We experience memory issues while deleting data using escalation. One of our consultants proposed an excellent solution for deleting data. 1. Export only ID's of the records that you want to delete in .arx file. Use same criteria as you used for archiving. 2. Use a filter that fires on Merge and that performs an Application-Delete-Entry operation. This approach is as good as deleting 1 record at a time and has NO impact on server whatsoever. So, as soon as you start importing the data through Remedy Import Tool, filter will fire and it will delete the record from production. As we have DSO in place, it will eventually delete from other server too. If you don't have separate reporting server, then you are pretty much done with process. It took almost 12:30 hours to delete all records with no user impact. By the way, I have a question. Is there any documentation available saying that This is the max limit that Remedy can handle for good performance. Some of our forms have more than million records. Thanks for help in advance. Hope this helps. Thanks Chintan. *Joseph Kasell [EMAIL PROTECTED]* wrote: Mel, We're running 7.0.1 with ITSM 6. We instituted archiving a little over a month ago, it was sorely needed, and it certainly has made a difference. Since Remedy was put into production back in the summer of 2004, approx 390,000 tickets had been submitted. The amount of tickets had not been a problem until recently when we began to see performance lags performing various actions in Remedy. Opening an existing Help Desk ticket from the Remedy Support console alone was taking anywhere from 1 to 5 seconds depending on the ticket (API and SQL logs were very helpful here). We decided to archive all Help Desk tickets with a status of Closed that were older than 13 months. We considered using Remedy's archiving feature, but eventually went with Misi Mladoniczky's rrrchive utility. Since our lab testing indicated that the archiving of an estimated 250,000 tickets would take about 6 to 7 hours (and slow the system down tremendously), we decided to archive in chunks of 40,000 which limited the performance pain to about an hour. We did this for 7 nights in a row. I can tell you that since, performance has improved tremendously (max time to open an existing ticket is about a second). Archiving is done nightly now. It takes a minute to archive the 400 to 500 tickets that meet the archive criteria. I know that my users are happy. Joe Joseph Kasell Navy Federal Credit Union Melanie Snayer MAIL.COM http://mail.com/ To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject ORG and Delete from Source 03/26/2008 05:45 AM Please respond to [EMAIL PROTECTED] RG --=_Part_6872_1105761.1206524742321 Content-Type: text/plain; charset=WINDOWS-1252 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Hey Thivagar We are in a 7.01 environment but I'm glad to know that this improved on performance. Could you perhaps give me a rough indication of the following information: - what your database size is - number of records before the archive - time taken to save a call before the archive - number of records after the archive - time taken to save a call after the archive Anyone else like to share a bit of their archiving info with me? Regards Mel On 3/26/08, Thivagar Sankaran wrote: ** Hi Mel, Recently I have archived the data in my 6.3 environment. I have done this to improve the performance and I observe the performance has been improve= d considerably. But the issue was, the Copy to Archive and Delete from Source option
Re: Help with Change Management
Katherine Check the Member List field of the AP:Roles form if the manager's id was also deleted from that list. Igor From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Monday, March 31, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Help with Change Management ** I am not really well versed with this product. Of Course huh. Someone who doesnt know anything. On 3/31/08, T. Dee [EMAIL PROTECTED] wrote: Have you checked the Approval Process Configuration and Approval Mappings. Ty On 3/31/08, Katherine Hoffner [EMAIL PROTECTED] wrote: ** This is with all the NEW changes. On 3/31/08, T. Dee [EMAIL PROTECTED] wrote: Is this with current Changes or NEW Changes? Ty On 3/31/08, Katherine Hoffner [EMAIL PROTECTED] wrote: ** Hi all, I have a problem with my change requests. One of our managers left and his name was deleted from the system. I am not sure if this had anything to do with the issue but it did happen after his removal. Anyway we have a new manager and I added her to the all Approvals list. Our CTI'S are set up as ALL. We do not have individual approval for different CTI's everything is approved by 4 people. Anyway I cannot get the approvers up to the current signatures line under the Approvals tab on the change request so none of my approvers can actually sign off the change request. All of my change requests are staying in the pending approval state. Running ARS 6.3 -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need help on sending SMS
Kalyani, Since the sms is just a short e-mail message, you could (if on unix) create a short shell script that would call mailx. This could be called by a filter. hbr On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B [EMAIL PROTECTED] wrote: ** Hi Kalyani, You would probably need an SMS gateway (usually from your telecom provider) to send SMSs. This gateway will have an interface in the form of a web service / API call / Database record. Depending on the gateway, you could right workflow in Remedy to either make an API call, run a script, execute SQL etc. The parameters passed would be the message with ticket details and a mobile number. HTH, Murtuza. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kalyani, Balachandra *Sent:* Tuesday, April 01, 2008 12:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Need help on sending SMS ** Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks Regards Kalyani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Poor server performance
Hey everyone- Last night I came in at 11 PM when there should be little if any load on our server to make a form change. I was removing a table field from a view and then adding it back (a column was deleted from the view but was on others and that's the best way I know of to get it back). The form is CHG:Infrastructure Change, and it has been customized a little and there is an additional view from the OOTB version. I made my changes and tried to save but the server became unresponsive and after 20 minutes I restarted it. Of course, the phones started ringing as the crazy people logged into Remedy at 11pm started timing out. The changes I made did not get saved. My next step was going to be do it as a definition file save from the dev server, but we decided against it because we did not have a scheduled outage and didn't want to risk the server going down again. Can anyone point me in the right direction or have any suggestions as to why we can't make changes on our server? I tried the same thing Saturday afternoon with the same results, but it was over a VPN so I was hoping being here would make it better. Ver 7.0.1 fully patched, SQL 2005, Windows Server. Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CMDB Telephony Devices
Hey Listers, Has anyone out there had to track telephony devices with Asset that might have some advice on where to store them. Should I create a new class in the CDM? Or maybe just add the necessary attributes an existing class? I'm very new to the CMBD and am afraid of making a decision that might prove troublesome in the future. ARS 7.1 patch 1 AM 7.0.3 patch 6 Thanks! Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB Telephony Devices
Turning SMI has created a Telecon extension pack for CMDB. I would suggest you review their sales info to help design or buy the extension pack. -Original Message- From: Brian Gillock [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 Apr 2008 9:09 am Subject: CMDB Telephony Devices ** Hey Listers, Has anyone out there had to track telephony devices with Asset that might have some advice on where to store them. Should I create a new class in the CDM? Or maybe just add the necessary attributes an existing class? I’m very new to the CMBD and am afraid of making a decision that might prove troublesome in the future. ARS 7.1 patch 1 AM 7.0.3 patch 6 Thanks! Brian __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
User Tool can't see the server..???
I think I have our test 7.1 system installed but keep getting two errors. When I install the asset manager, I get a message about an error loading extensions. I run the extension loader which seems to run successfully but when I rerun the asset manager the error is still there. It doesn't give either an error number or any other useful information. Any suggestions? The second error is a bit more puzzling. I can go into the admin tool and see the server, forms, etc. with no problem. However, when I go into the user tool and want server information it shows an error that seems to indicate it can't find the server. One more thingI've gotten the trial licenses to test wth, but am not sure what information goes where..for example, is the key field the HOST ID or the LICENSE field in the trial license email. I've tried a lot of combinations but really don't know if it's working or not - we get an error for the ARServer license but it still seems to register it. Thanks for any directions that anyone can point me in to resolve these issues!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need help on sending SMS
This might not be an ideal solution, but almost all cell providers have an email address for the cell. i.e. number@vtext.com is for verizon wireless customers. As a quick and ugly fix you might just create a simple notification to send to their mobile's email interface. I wouldn't recommend this for a long term solution or for major usuage. But it could work if you have one or two individuals that want it, or as a quick fix in place for a better solution. HTH, Brian Goralczyk On Tue, Apr 1, 2008 at 8:11 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Kalyani, Since the sms is just a short e-mail message, you could (if on unix) create a short shell script that would call mailx. This could be called by a filter. hbr On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B [EMAIL PROTECTED] wrote: ** Hi Kalyani, You would probably need an SMS gateway (usually from your telecom provider) to send SMSs. This gateway will have an interface in the form of a web service / API call / Database record. Depending on the gateway, you could right workflow in Remedy to either make an API call, run a script, execute SQL etc. The parameters passed would be the message with ticket details and a mobile number. HTH, Murtuza. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kalyani, Balachandra *Sent:* Tuesday, April 01, 2008 12:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Need help on sending SMS ** Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks Regards Kalyani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy JAVA api question
With my recent activity with API Programming, an unsatisfied link error is because your ld_library_path does not include the system native libraries that the jar needs _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Kunkel Sent: Tuesday, April 01, 2008 8:46 AM To: arslist@ARSLIST.ORG Subject: Remedy JAVA api question ** List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewCon nectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioRea dCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java :217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture .java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743 ) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt _ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: Remedy JAVA api question
Correction: The first line should have read: We're getting the error below when trying to use the JAVA api on an AIX platform. I originally thought it was windows, so I keep getting the process confused. The whole app runs on a 64 bit AIX platform, no windows. Thanks, Matt From: Matthew Kunkel Sent: Tuesday, April 01, 2008 9:46 AM To: 'arslist@ARSLIST.ORG' Subject: Remedy JAVA api question List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(Ne wConnectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(Ai oReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture. java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFu ture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java :743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FW: Remedy JAVA api question
I could be wrong, but it looks like your app is referencing AIX drivers rather than Windows. Are you sure that the app itself does not have any hardcoded references to the Remedy API drivers on AIX? Have you confirmed your PATH and JAVA_PATH variables on the Windows box are pointing to the correct directories? (Embedded image moved to file: pic15022.gif)Countrywide James Van Sickle Remedy Developer II IT - Enterprise Change Config 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-78 Internal Plano, TX 75075 Matthew Kunkel [EMAIL PROTECTED] AL-MART.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] [ARSLIST] FW: Remedy JAVA api ORG question 04/01/2008 10:33 AM Please respond to [EMAIL PROTECTED] RG ** Correction: The first line should have read: We're getting the error below when trying to use the JAVA api on an AIX platform. I originally thought it was windows, so I keep getting the process confused. The whole app runs on a 64 bit AIX platform, no windows. Thanks, Matt From: Matthew Kunkel Sent: Tuesday, April 01, 2008 9:46 AM To: 'arslist@ARSLIST.ORG' Subject: Remedy JAVA api question List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the
ARS Remedy 7.1.0 patch 2 installation problem
Hi, i'm facing a problem during installation of ARS 7.1 patch 2 on Solaris 10 SO. The installation asks me remedy user name ( ARAdmin ) and its PWD then an error occurs. In the /tmp/arDBErrorLog i can see : ./ar_install /export/home/remedy/arsystem/solaris/oraload: cannot be executed I have look into the install script and see that installer is trying to connet to oracle DB, through oraload executable, to retrieve existing tablespaces. Any ideas is appreciated. Environmet : Sun Solaris 10 Oracle Enterprise 10.2.0.2 ARS Remedy 7.1 ... trying to install :-( Thnx -- View this message in context: http://www.nabble.com/ARS-Remedy-7.1.0-patch-2-installation-problem-tp16418694p16418694.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier 7.1p2 HTTP Error 400
Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsphttp://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: image001.gif
Re: Mid-Tier 7.1p2 HTTP Error 400
From what I have seen with the new Mid Tier 7.1 (vs Mid Tier 7.01 or earlier versions) is that now when you are redirected to the login.jsp page it now will include the path that the login page will take you. Example is below: http://WebServer/arsys/shared/login.jsp?/arsys/forms/AppServer/Home+Page/ (example if you have ITSM 7.02 installed). It may be giving you the error because it expects you to provide a ? and the path with /arsys/forms/ and the application server and form that you want to open. In the past versions of Mid Tier, when a user would be redirected to the login.jsp page many of our users would bookmark the login.jsp page and when they accessed that bookmark then would log in and the Mid Tier couldnt take them anywhere so they would either relogin and call me in frustration or would click on a link then that would then take them to their Home Page. This new method now used can prevent this from happening with users going forward. Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 ** Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsphttp://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: image001.gif
How to change host for SOAP set-field action?
Hello everyone: I have a rather large collection of filters that call various SOAP webservices as set fields actions. In our dev environment, the SOAP services run on, say: devmachine.domain.com In our test environment, they're on testmachine.domain.com In our production environment, prodmachine.domain.com When the time comes to move our filters from one environment to another, we have a problem. If we use migrator, or if we just use import/export, the problem is the same: the filters still try to call webservices on the same host once they are ported into the new environment. The only solution appears to be to open each filter individually, reload a WSDL which specifies the new hostname, and remap each of the inputs and outputs. This process is time consuming, and highly prone to error. Does anyone know a method to make this change en masse? I had thought to try to export all of the filters with SOAP calls, then search/replace the hostname string. THIS WILL NOT WORK. thanks in advance everyone, -Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
It is and the same result. :( Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsphttp://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys directory? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. L Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsp http://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to change host for SOAP set-field action?
This does actually work if you export to XML instead of DEF format, that's how we do it, the alternative that I'm planning on implementing here is to have a copy of each filter that fires on each environment, so if you have 1 filter, and 3 env's, you would have 3 filters, each with a run-if statement something like $SERVER$ = 'env1.longname', that way each filter would exist on all environments, but only the one for that environment would fire, and you wouldn't need to export/import when you get to your new server to get a filter functioning. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, April 01, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: How to change host for SOAP set-field action? Hello everyone: I have a rather large collection of filters that call various SOAP webservices as set fields actions. In our dev environment, the SOAP services run on, say: devmachine.domain.com In our test environment, they're on testmachine.domain.com In our production environment, prodmachine.domain.com When the time comes to move our filters from one environment to another, we have a problem. If we use migrator, or if we just use import/export, the problem is the same: the filters still try to call webservices on the same host once they are ported into the new environment. The only solution appears to be to open each filter individually, reload a WSDL which specifies the new hostname, and remap each of the inputs and outputs. This process is time consuming, and highly prone to error. Does anyone know a method to make this change en masse? I had thought to try to export all of the filters with SOAP calls, then search/replace the hostname string. THIS WILL NOT WORK. thanks in advance everyone, -Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
What about the base Tomcat page at http://servername:8080 ? Does that work? Also, can you run a netstat on the Mid-Tier server to ensure that something is listening on the ports you expect? This command would do the trick: netstat -pan | grep 80 --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. :-( Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http:// http://%3cserver%3e/arsys/shared/login.jsp server/arsys/shared/login.jsp I get HTTP Error 400. Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
Mid-tier is 32-bit ONLY, so it will need the 32-bit tomcat and connector. I ran into this when testing with 64-bit IIS and ServletExec, which also wants to run 64-bit on Win2K3 x64. I had to manually replace the 64-bit connector with the 32-bit version in order for mid-tier to use it, per the BMC documentation. I have since eliminated that by using tomcat only for both app server and web server. I'm not sure why you don't just use the tomcat web server and skip apache to eliminate the connector, which just degrades performance - the same way it does if you are on Windows and use IIS. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 ** Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsp http://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
Good point, Fred. If not it may be necessary to create a symlink in /usr/share/tomcat/webapps called arsys that points to where the mid-tier files were installed. Then a restart of tomcat may be needed. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 01, 2008 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys directory? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. :-( Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://%3cserver%3e/arsys/shared/login.jsp http://server/arsys/shared/login.jsp I get HTTP Error 400. Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to change host for SOAP set-field action?
Works like a charm! I like the idea of checking the $SERVER$ variable too ... awesome. thanks! -Andrew On Apr 1, 2008, at 11:29 AM, LJ Longwing wrote: This does actually work if you export to XML instead of DEF format, that's how we do it, the alternative that I'm planning on implementing here is to have a copy of each filter that fires on each environment, so if you have 1 filter, and 3 env's, you would have 3 filters, each with a run-if statement something like $SERVER$ = 'env1.longname', that way each filter would exist on all environments, but only the one for that environment would fire, and you wouldn't need to export/import when you get to your new server to get a filter functioning. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, April 01, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: How to change host for SOAP set-field action? Hello everyone: I have a rather large collection of filters that call various SOAP webservices as set fields actions. In our dev environment, the SOAP services run on, say: devmachine.domain.com In our test environment, they're on testmachine.domain.com In our production environment, prodmachine.domain.com When the time comes to move our filters from one environment to another, we have a problem. If we use migrator, or if we just use import/export, the problem is the same: the filters still try to call webservices on the same host once they are ported into the new environment. The only solution appears to be to open each filter individually, reload a WSDL which specifies the new hostname, and remap each of the inputs and outputs. This process is time consuming, and highly prone to error. Does anyone know a method to make this change en masse? I had thought to try to export all of the filters with SOAP calls, then search/replace the hostname string. THIS WILL NOT WORK. thanks in advance everyone, -Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB Telephony Devices
** You can also check the "Mapping Your Data to BMC Atrium CMDB 2.1.00 Classes" document from BMC. There are (a few) items that are telecom-related. http://www.bmc.com/supportu/documents/00/95/70095/70095.pdf Regards, Fernando Roger Justice escreveu: ** Turning SMI has created a Telecon extension pack for CMDB. I would suggest you review their sales info to help design or buy the extension pack. -Original Message- From: Brian Gillock [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 Apr 2008 9:09 am Subject: CMDB Telephony Devices ** Hey Listers, Has anyone out there had to track telephony devices with Asset that might have some advice on where to store them. Should I create a new class in the CDM? Or maybe just add the necessary attributes an existing class? I’m very new to the CMBD and am afraid of making a decision that might prove troublesome in the future. ARS 7.1 patch 1 AM 7.0.3 patch 6 Thanks! Brian __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Planning your summer road trip? Check out AOL Travel Guides. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Fernando Moraes Process Consultant Ícaro Technologies http://www.icaro.com.br Work: +55 19 3731 8331 E-mail: [EMAIL PROTECTED] Fax: +55 19 3731 8304 A informação transmitida destina-se apenas à pessoa ou entidade a quem foi endereçada e pode conter informação confidencial, legalmente protegida e para conhecimento exclusivo do destinatário. Se o leitor desta advertência não for o seu destinatário, fica ciente de que sua leitura, divulgação, distribuição ou cópia é estritamente proibida. Caso a mensagem tenha sido recebida por engano, favor comunicar ao remetente e apagar o texto do computador. Este ambiente está sujeito a monitoramento. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This environment is subject to monitoring. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
RKM 7.2 - Anyone integrated it with ITSM?
Hi all, Has anyone started using RKM 7.2 in a productive Envt? Also has it been integrated with Remedy ITSM and are they any known issues while integrating? Regards, Alty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mysterious gap in log files.
I am trying to tighten up the time it takes to create a new Incident in IM 7.03 (ARS 7.01, Solaris, remote oracle DB). I've checked the threads/queues quite thoroughly and they appears to be fine - there's plenty of available time queue time. However, in the filter log there are multiple places where this happens: Tue Apr 01 2008 11:08:03.6332 */ End of filter processing (phase 1) -- Operation - CREATE on SYS:Action - NULL Tue Apr 01 2008 11:08:06.6404 */ End of filter processing (phase 2) -- Operation - CREATE on SLM:Measurement - 095 Notice the three second gap between those two - there is NOTHING else going on anywhere else in the SQL or API logs to indicate some processing - it's just three seconds of the nothing in all of the logs. Every time there's a end of filter processing' phase message we just stop for 3 seconds. In my 39-second Incident creation time there are a total of 10 of these gaps - 30 seconds where absolutely nothing appears to be happening. Keep in mind this is a large solaris server and I'm the only one on it - there's no lack of server resources. We've got plenty of hamsters/wheels/etc to power this thing. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to change host for SOAP set-field action?
We do it with the multiple filter method here as well ($SERVER$ like d%) ($SERVER$ like t%) ($SERVER$ like p%) In order to create the filters in the beginning we did the export to normal def file and search/replace the SOAP URL Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, April 01, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: How to change host for SOAP set-field action? This does actually work if you export to XML instead of DEF format, that's how we do it, the alternative that I'm planning on implementing here is to have a copy of each filter that fires on each environment, so if you have 1 filter, and 3 env's, you would have 3 filters, each with a run-if statement something like $SERVER$ = 'env1.longname', that way each filter would exist on all environments, but only the one for that environment would fire, and you wouldn't need to export/import when you get to your new server to get a filter functioning. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, April 01, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: How to change host for SOAP set-field action? Hello everyone: I have a rather large collection of filters that call various SOAP webservices as set fields actions. In our dev environment, the SOAP services run on, say: devmachine.domain.com In our test environment, they're on testmachine.domain.com In our production environment, prodmachine.domain.com When the time comes to move our filters from one environment to another, we have a problem. If we use migrator, or if we just use import/export, the problem is the same: the filters still try to call webservices on the same host once they are ported into the new environment. The only solution appears to be to open each filter individually, reload a WSDL which specifies the new hostname, and remap each of the inputs and outputs. This process is time consuming, and highly prone to error. Does anyone know a method to make this change en masse? I had thought to try to export all of the filters with SOAP calls, then search/replace the hostname string. THIS WILL NOT WORK. thanks in advance everyone, -Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
I let Remedy install Tomcat where it wanted it, so I assume it is correct. Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 01, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys directory? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. :( Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsphttp://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: WUT Yes, Admin No
Dylan, I have seen this behavior if the Admin Thread is tied up with something. Just for grins, try logging in to the Admin Tool , specifying a different RPC number. Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, April 01, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: WUT Yes, Admin No ** Hi listers, I've got a problem with Remedy this morning. I login to the WUT and everything is fine and speedy. I try and login to the admin tool and after a few minutes I get ARERR [93] Timeout during data retrieval due to busy server -- retry the operation : msapps04 user: 2022, server: msapps04 WUT operation continues to work fine. Never ran into this before, it's always been all or nothing heh. Anyone know why WUT would work but Admin wont? - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400 (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Does http:/servername/arsys/shared/config/config.jsp display correctly? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 I let Remedy install Tomcat where it wanted it, so I assume it is correct. Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 01, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys directory? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. :-( Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http:// http://%3cserver%3e/arsys/shared/login.jsp server/arsys/shared/login.jsp I get HTTP Error 400. Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
Mid-tier 7.1.00.001 and .002 both install tomcat incorrectly on Win2K3 x64 systems - in the \Program Files\ path rather than the correct \Program Files (x86)\ path for 32-bit apps, and it is a known defect so you can't assume that it will install it correctly on your OS, either. For other reasons related to patch 002, support finally had me install the tomcat server manually, from a newer distribution - 5.5.26 rather than 5.5.17 - which also solved my SSL certificate problems. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** I let Remedy install Tomcat where it wanted it, so I assume it is correct. Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 01, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys directory? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. L Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsp http://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Appadmin access rights vs administrator
I noticed that even though my account has 'administrator' permissions, I do not see all the forms that appadmin can. Also for the AR System User Preference form, my admin account cannot search on all records. It only brings up my user preference entry. But appadmin can view all user preference records. What can I do to give my account or any admin account, similar access to appadmin? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
WUT Yes, Admin No
Hi listers, I've got a problem with Remedy this morning. I login to the WUT and everything is fine and speedy. I try and login to the admin tool and after a few minutes I get ARERR [93] Timeout during data retrieval due to busy server -- retry the operation : msapps04 user: 2022, server: msapps04 WUT operation continues to work fine. Never ran into this before, it's always been all or nothing heh. Anyone know why WUT would work but Admin wont? - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Commit Changes
I agree here about looking for the problem in AL logs; I just recently built a button that does a Commit Changes action, then a Close Window action and it works as designed with no issues. -Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, March 28, 2008 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes ** That won't work; there is something else firing on close window or something else. Turn on the AL logs, find out what it is (more than likely display only fields getting set by a close window AL); if they are display only fields, disable the change flag on those fields. Alternatively, add an AL on close window that clears the change flag, at a high ex order. Axton Grams On Fri, Mar 28, 2008 at 1:51 PM, Opela, Gary L CTR USAF AFMC OC-ALC/ITMA [EMAIL PROTECTED] wrote: I second Drew's suggestion, change the order up, close window, and then commit changes. If you have the commit first, for some strange reason, it closes the window first, I've never understood why. Just give it a try. I know that if I'm opening another window, and closing the current one, that I have to have the close statement first, or it will close the wrong window. It's a timing thing there. This might not fix your problem, or it might. Thanks, Gary Opela, Jr Sr. Remedy Developer RSP Certified Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Friday, March 28, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes Try Close Window, Commit Changes instead. Drew On Fri, 28 Mar 2008, Brittain, Mark wrote: Hi All TGIF This one is cooking my noodle becaue it should work as it. I want to use a save button instead of the one on the top right corner of the form. Attached to the save button I have an active link that performs two if actions Commit Changes Close Window. When I press the save button, I get the prompt Your changes have not been saved, do you really want to close? I am guessing this is telling me the Commit Changes is not working. I have done this with the form save button enabled and disabled but I get the same results. Does this need to be two separate active links? Thanks Mark [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) on behalf of J.T. Shyman Sent: Fri 3/28/2008 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd error If the server isn't registered with the port mapper I believe you can pass the port number using the -a parameter. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chad M Whilding Sent: Friday, March 28, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd error Rick, Two problems my colleague Jayson has discovered If the encrypted password has a / in it, the import fails. There may be other potential characters that cause a problem. If the server is NOT registered with the portmapper and you try and us a mapping, the import fails. Regards,
Re: Appadmin access rights vs administrator
Does your account have a Fixed AR License? AR system will not recognize the user as actually being an admin if the user does not have a fixed license. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, April 01, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Appadmin access rights vs administrator I noticed that even though my account has 'administrator' permissions, I do not see all the forms that appadmin can. Also for the AR System User Preference form, my admin account cannot search on all records. It only brings up my user preference entry. But appadmin can view all user preference records. What can I do to give my account or any admin account, similar access to appadmin? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
Actually I was talking about Mid-Tier into Tomcat, not where Tomcat was installed. I usually check the following http://webserverTo see if Apache is listening (You probably get the Welcome to Apache page) http://webserver:8080To see if Tomcat is listening (You probably get the Welcome to Tomcat page) If either of those do not work then you have to correct that problem first. I then try the Mid-Tier config page from Tomcat http://webserver:8080/arsys/shared/config/config.jsp If that works I check it from Apache http://webserver/arsys/shared/config/config.jsp If the Mid-Tier config page works under Tomcat but not under Apache then there is some problem with the connector It is not configured in the Apache server.xml or possibly not installed You can also check the Tomcat startup logs (in tomcat/logs) the catalina.out to see if it started the arsys properties Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 I let Remedy install Tomcat where it wanted it, so I assume it is correct. Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 01, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys directory? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. L Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsp http://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Appadmin access rights vs administrator
No it doesn't have a fixed license. I change it to fixed and voila, I can see everything! Thanks Peter! On Apr 1, 1:42 pm, Lammey, Peter A. [EMAIL PROTECTED] wrote: Does your account have a Fixed AR License? AR system will not recognize the user as actually being an admin if the user does not have a fixed license. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, April 01, 2008 1:27 PM To: [EMAIL PROTECTED] Subject: Appadmin access rights vs administrator I noticed that even though my account has 'administrator' permissions, I do not see all the forms that appadmin can. Also for the AR System User Preference form, my admin account cannot search on all records. It only brings up my user preference entry. But appadmin can view all user preference records. What can I do to give my account or any admin account, similar access to appadmin? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OzZY: Remedy JAVA api question
Hey, Have you already resolve your problem with Java API ? I had an experience with this error ... My AR Server is AIX too ... but I was testing a batch process java on local system ... I'm using Windows XP... In this case, I did some like this: I searched for libarjni70.a in my Computer But I found libarjni70.dll (because I'm using Windows)... and I put this file in my System32 folder... When I tried to execute my java programm again ... I received another error message ... With other and other libs that were faulting ... I'll putting this libs on my System32 folder one by one and finally I achieve to execute my program very well... Try to do this and tell me, please! P.S.: I put OzZy in reply because I'm not believing that today I confirmed my passport to the show of madman! rs Yours Sincerelly, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Axton Enviada: ter 1/4/2008 15:04 Para: arslist@ARSLIST.ORG Assunto: Re: FW: Remedy JAVA api question ** If you run file against the java binary, what do you get back? e.g., [EMAIL PROTECTED] c]$ which java /usr/bin/java [EMAIL PROTECTED] c]$ file /usr/bin/java /usr/bin/java: ELF 32-bit MSB executable SPARC Version 1, dynamically linked, stripped Axton Grams On Tue, Apr 1, 2008 at 11:29 AM, Matthew Kunkel [EMAIL PROTECTED] wrote: ** Correction: The first line should have read: We're getting the error below when trying to use the JAVA api on an AIX platform. I originally thought it was windows, so I keep getting the process confused. The whole app runs on a 64 bit AIX platform, no windows. Thanks, Matt From: Matthew Kunkel Sent: Tuesday, April 01, 2008 9:46 AM To: 'arslist@ARSLIST.ORG' Subject: Remedy JAVA api question List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Migrations
Hi all, Hoping someone has a little experience with either one or both of these scenarios. We're considering moving our ARS over to Linux (from Win2K3) and/or moving our DB from MSSQL2K to Oracle. Haven't really decided yet, just trying to get a sounding from the experts. Any tips and snippets would be greatly appreciated. Thanks!! ARS 7.0.1 p002, SQL 2K, Win2K3 servers, ITSM 7 Dave Drake - Remedy Administrator - Cerner Corporation -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FW: Remedy JAVA api question
If you run file against the java binary, what do you get back? e.g., [EMAIL PROTECTED] c]$ which java /usr/bin/java [EMAIL PROTECTED] c]$ file /usr/bin/java /usr/bin/java: ELF 32-bit MSB executable SPARC Version 1, dynamically linked, stripped Axton Grams On Tue, Apr 1, 2008 at 11:29 AM, Matthew Kunkel [EMAIL PROTECTED] wrote: ** Correction: The first line should have read: We're getting the error below when trying to use the JAVA api on an AIX platform. I originally thought it was windows, so I keep getting the process confused. The whole app runs on a 64 bit AIX platform, no windows. Thanks, Matt -- *From:* Matthew Kunkel *Sent:* Tuesday, April 01, 2008 9:46 AM *To:* 'arslist@ARSLIST.ORG' *Subject:* Remedy JAVA api question List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete( NewConnectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted( AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback( AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions( AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop( ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt -- * ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mysterious gap in log files.
Post the filter/api log snippets that show the gap with the TID and RPC ID included. Axton On Tue, Apr 1, 2008 at 12:32 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I am trying to tighten up the time it takes to create a new Incident in IM 7.03 (ARS 7.01, Solaris, remote oracle DB). I've checked the threads/queues quite thoroughly and they appears to be fine - there's plenty of available time queue time. However, in the filter log there are multiple places where this happens: Tue Apr 01 2008 11:08:03.6332 */ End of filter processing (phase 1) -- Operation - CREATE on SYS:Action - NULL Tue Apr 01 2008 11:08:06.6404 */ End of filter processing (phase 2) -- Operation - CREATE on SLM:Measurement - 095 Notice the three second gap between those two - there is NOTHING else going on anywhere else in the SQL or API logs to indicate some processing - it's just three seconds of the nothing in all of the logs. Every time there's a end of filter processing' phase message we just stop for 3 seconds. In my 39-second Incident creation time there are a total of 10 of these gaps - 30 seconds where absolutely nothing appears to be happening. Keep in mind this is a large solaris server and I'm the only one on it - there's no lack of server resources. We've got plenty of hamsters/wheels/etc to power this thing. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1p2 HTTP Error 400
Yep, I had just reinstalled the Tomcat (64 bit) manually, got that working properly without arsys deployed, and then installed Mid-Tier. It turned out to be a slew of problems... 32bit Remedy-Tomcat install and on my side I was running out of space on /usr... After manual reinstall of the correct Tomcat, it is working like it should. Thank you everyone! Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, April 01, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Mid-tier 7.1.00.001 and .002 both install tomcat incorrectly on Win2K3 x64 systems - in the \Program Files\ path rather than the correct \Program Files (x86)\ path for 32-bit apps, and it is a known defect so you can't assume that it will install it correctly on your OS, either. For other reasons related to patch 002, support finally had me install the tomcat server manually, from a newer distribution - 5.5.26 rather than 5.5.17 - which also solved my SSL certificate problems. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** I let Remedy install Tomcat where it wanted it, so I assume it is correct. Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 01, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 ** Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys directory? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 It is and the same result. L Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 01, 2008 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1p2 HTTP Error 400 Tomcat may be running on port 8080 Try: http://servername:8080/arsys --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench Sent: Tuesday, April 01, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1p2 HTTP Error 400 Greetings All, System specs for starters: ARS7.1p2 Windows 2003 32 bit Database Oracle 10g Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit Installation went just fine, except Apache would not start because of the Tomcat connector. The native Remedy installs the connector for 32 bit machine when 64 is needed. So I reloaded the connector and Apache restarted just fine. Apache serves up pages as it should, but when I go to http://server/arsys/shared/login.jsp http://%3cserver%3e/arsys/shared/login.jsp I get HTTP Error 400... Am I missing something? Any help would be appreciated. Thank you, Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrations
You may have some significant reasons for changing OS and/or db that I would not know about, but I have realized improved performance for ARS 7.1 / ITSM 7 simply by moving to Win2K3 x64 and SQL Server 2005 x64 and giving them plenty of RAM to play in. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Tuesday, April 01, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Migrations ** Hi all, Hoping someone has a little experience with either one or both of these scenarios. We're considering moving our ARS over to Linux (from Win2K3) and/or moving our DB from MSSQL2K to Oracle. Haven't really decided yet, just trying to get a sounding from the experts. Any tips and snippets would be greatly appreciated. Thanks!! ARS 7.0.1 p002, SQL 2K, Win2K3 servers, ITSM 7 Dave Drake - Remedy Administrator - Cerner Corporation _ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrations
Let me put it another wayif it ain't broke, don't fix it. I've done half a dozen similar migrations and none of them are too tedious...export all your old data, get your new environment set and import the data...not tough, just time-consuming! And, of course, with 7.0 the order of the imports is paramount! Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, April 01, 2008 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: Migrations You may have some significant reasons for changing OS and/or db that I would not know about, but I have realized improved performance for ARS 7.1 / ITSM 7 simply by moving to Win2K3 x64 and SQL Server 2005 x64 and giving them plenty of RAM to play in. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Tuesday, April 01, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Migrations ** Hi all, Hoping someone has a little experience with either one or both of these scenarios. We're considering moving our ARS over to Linux (from Win2K3) and/or moving our DB from MSSQL2K to Oracle. Haven't really decided yet, just trying to get a sounding from the experts. Any tips and snippets would be greatly appreciated. Thanks!! ARS 7.0.1 p002, SQL 2K, Win2K3 servers, ITSM 7 Dave Drake - Remedy Administrator - Cerner Corporation CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mysterious gap in log files.
Unfortunately there's nothing in the API log to show - it calls +CE on HPD:Help Desk to create the entry - the next item in the API log is after the entry is created. That's a 39 second stretch during which the filter items I mentioned are occurring. The snippet below is directly from the filter log - these lines are consecutive - I just shaved off the beginning parts of the lines in my original post for readability. The two consecutive entries from the arfilter log are verbatim below: FLTR TID: 09 RPC ID: 029441 Queue: Fast Client-RPC: 390620USER: YNZJH0 /* Tue Apr 01 2008 11:08:00.5076 */ End of filter processing (phase 1) -- Operation - CREATE on SYS:Action - NULL FLTR TID: 09 RPC ID: 029441 Queue: Fast Client-RPC: 390620USER: YNZJH0 /* Tue Apr 01 2008 11:08:03.5168 */ End of filter processing (phase 2) -- Operation - CREATE on SLM:Measurement - 094 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, April 01, 2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious gap in log files. ** Post the filter/api log snippets that show the gap with the TID and RPC ID included. Axton On Tue, Apr 1, 2008 at 12:32 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I am trying to tighten up the time it takes to create a new Incident in IM 7.03 (ARS 7.01, Solaris, remote oracle DB). I've checked the threads/queues quite thoroughly and they appears to be fine - there's plenty of available time queue time. However, in the filter log there are multiple places where this happens: Tue Apr 01 2008 11:08:03.6332 */ End of filter processing (phase 1) -- Operation - CREATE on SYS:Action - NULL Tue Apr 01 2008 11:08:06.6404 */ End of filter processing (phase 2) -- Operation - CREATE on SLM:Measurement - 095 Notice the three second gap between those two - there is NOTHING else going on anywhere else in the SQL or API logs to indicate some processing - it's just three seconds of the nothing in all of the logs. Every time there's a end of filter processing' phase message we just stop for 3 seconds. In my 39-second Incident creation time there are a total of 10 of these gaps - 30 seconds where absolutely nothing appears to be happening. Keep in mind this is a large solaris server and I'm the only one on it - there's no lack of server resources. We've got plenty of hamsters/wheels/etc to power this thing. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: SYS:Notification Messages
I created a NEW SYS:Notification Messages for when the Status goes into Pending for Incident and it works great! However, I noticed it is slow going out. When I create a NEW Incident I get the notification within seconds, but my Pending Notification takes a few minutes. My email configuration is setup to 1 minute interval. Any idea why my own custom Notification would take longer to go out? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mysterious gap in log files.
I would add in SQL logging. I bet there is some DB activity that makes up for this gap. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, April 01, 2008 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious gap in log files. ** Unfortunately there's nothing in the API log to show - it calls +CE on HPD:Help Desk to create the entry - the next item in the API log is after the entry is created. That's a 39 second stretch during which the filter items I mentioned are occurring. The snippet below is directly from the filter log - these lines are consecutive - I just shaved off the beginning parts of the lines in my original post for readability. The two consecutive entries from the arfilter log are verbatim below: FLTR TID: 09 RPC ID: 029441 Queue: Fast Client-RPC: 390620USER: YNZJH0 /* Tue Apr 01 2008 11:08:00.5076 */ End of filter processing (phase 1) -- Operation - CREATE on SYS:Action - NULL FLTR TID: 09 RPC ID: 029441 Queue: Fast Client-RPC: 390620USER: YNZJH0 /* Tue Apr 01 2008 11:08:03.5168 */ End of filter processing (phase 2) -- Operation - CREATE on SLM:Measurement - 094 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, April 01, 2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious gap in log files. ** Post the filter/api log snippets that show the gap with the TID and RPC ID included. Axton On Tue, Apr 1, 2008 at 12:32 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I am trying to tighten up the time it takes to create a new Incident in IM 7.03 (ARS 7.01, Solaris, remote oracle DB). I've checked the threads/queues quite thoroughly and they appears to be fine - there's plenty of available time queue time. However, in the filter log there are multiple places where this happens: Tue Apr 01 2008 11:08:03.6332 */ End of filter processing (phase 1) -- Operation - CREATE on SYS:Action - NULL Tue Apr 01 2008 11:08:06.6404 */ End of filter processing (phase 2) -- Operation - CREATE on SLM:Measurement - 095 Notice the three second gap between those two - there is NOTHING else going on anywhere else in the SQL or API logs to indicate some processing - it's just three seconds of the nothing in all of the logs. Every time there's a end of filter processing' phase message we just stop for 3 seconds. In my 39-second Incident creation time there are a total of 10 of these gaps - 30 seconds where absolutely nothing appears to be happening. Keep in mind this is a large solaris server and I'm the only one on it - there's no lack of server resources. We've got plenty of hamsters/wheels/etc to power this thing. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: WUT Yes, Admin No
Changing the RPC number didn't help. Weird, it's fixed though. It's lunchtime so I restarted the services and I can login through admin again. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Tuesday, April 01, 2008 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: WUT Yes, Admin No ** Dylan, I have seen this behavior if the Admin Thread is tied up with something. Just for grins, try logging in to the Admin Tool , specifying a different RPC number. Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, April 01, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: WUT Yes, Admin No ** Hi listers, I've got a problem with Remedy this morning. I login to the WUT and everything is fine and speedy. I try and login to the admin tool and after a few minutes I get ARERR [93] Timeout during data retrieval due to busy server -- retry the operation : msapps04 user: 2022, server: msapps04 WUT operation continues to work fine. Never ran into this before, it's always been all or nothing heh. Anyone know why WUT would work but Admin wont? - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Poor server performance
Hi Chris Hmmm - that's strange. I didn't know you could have a table field column in one view and not another. I thought all table field columns were included in every view that the table field is in. The only thing you could do was to hide or unhide it in different views or change the column order. Someone correct me if I'm wrong. I have seen cases where table fields have 'ghost' columns left that do not point to any field on the current form or source form. The columns are there in the table, but if you look at the table properties they are not there. The only way I have been able to correct this issue is to manually edit the def file and import with the option to delete excess fields from destination server set. If you are sure that your dev server contains an accurate current def, I would export that to a def file and import to production with the delete excess fields option set. outside normal hours of course. The good news is that table fields are display only fields on your form so should not require a table rebuild in the database. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, April 01, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Poor server performance Hey everyone- Last night I came in at 11 PM when there should be little if any load on our server to make a form change. I was removing a table field from a view and then adding it back (a column was deleted from the view but was on others and that's the best way I know of to get it back). The form is CHG:Infrastructure Change, and it has been customized a little and there is an additional view from the OOTB version. I made my changes and tried to save but the server became unresponsive and after 20 minutes I restarted it. Of course, the phones started ringing as the crazy people logged into Remedy at 11pm started timing out. The changes I made did not get saved. My next step was going to be do it as a definition file save from the dev server, but we decided against it because we did not have a scheduled outage and didn't want to risk the server going down again. Can anyone point me in the right direction or have any suggestions as to why we can't make changes on our server? I tried the same thing Saturday afternoon with the same results, but it was over a VPN so I was hoping being here would make it better. Ver 7.0.1 fully patched, SQL 2005, Windows Server. Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Control Panel Home Page
Hi All, I have an application list field on the console for the Home Page. How do you add links to open a form. Before I used to right-click add link and use an open window action to open up a form. I have right clicked on the application list (which opens our incident management, surveys, etc). and I just see the attributes (hide/unhide) **Create a Home Theater Like the Pros. Watch the video on AOL Home. (http://home.aol.com/diy/home-improvement-eric-stromer?video=15ncid=aolhom000301) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migrations
Dave, From a technical standpoint, the initial Remedy installation is harder, because the BMC developers aren't as familiar with *nix as they are with Windows-based operating systems. There may be bugs in the installation code which don't exist in Windows. That said, the *nix versions use scripts in a lot of places, and you can troubleshoot most of the issues you will encounter on your own where you wouldn't be able to do so with a compiled executable in Windows. As far as the database goes, it really depends on which database you or your DBA are most comfortable with. MSSQL is easy to install and easy to script. Oracle is more robust, but for Remedy purposes, they're equally reliable. If you are comfortable working with Oracle, you'll have no trouble. If not, you'll have an excellent opportunity to expand your repertoire. Best of luck, Jennifer Meyer Data Manager Mystikal Solutions mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) on behalf of Drake,Dave Sent: Tue 01-Apr-08 14:13 To: arslist@ARSLIST.ORG Subject: Migrations This is a multi-part message in MIME format. --_=_NextPart_001_01C89424.28677723 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi all, Hoping someone has a little experience with either one or both of these sce= narios. We're considering moving our ARS over to Linux (from Win2K3) and/o= r moving our DB from MSSQL2K to Oracle. =20 Haven't really decided yet, just trying to get a sounding from the experts.= Any tips and snippets would be greatly appreciated. Thanks!! =20 ARS 7.0.1 p002, SQL 2K, Win2K3 servers, ITSM 7 =20 Dave Drake - Remedy Administrator - Cerner Corporation -- CONFIDENTIALITY NOTICE This message and any included attachments are from C= erner Corporation and are intended only for the addressee. The information = contained in this message is confidential and may constitute inside or non-= public information under international, federal, or state securities laws. = Unauthorized forwarding, printing, copying, distribution, or use of such in= formation is strictly prohibited and may be unlawful. If you are not the ad= dressee, please promptly delete this message and notify the sender of the d= elivery error by e-mail or you may call Cerner's corporate offices in Kansa= s City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are --_=_NextPart_001_01C89424.28677723 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEAD META http-equiv=3DContent-Type content=3Dtext/html; charset=3Dus-ascii META content=3DMSHTML 6.00.2900.3268 name=3DGENERATOR/HEAD BODY DIVSPAN class=3D910221118-01042008FONT face=3DArial size=3D2Hi=20 all,/FONT/SPAN/DIV DIVSPAN class=3D910221118-01042008FONT face=3DArial size=3D2Hoping so= meone has a=20 little experience with either one or both of these scenarios.nbsp; We're= =20 considering moving our ARS over to Linux (from Win2K3) and/or moving our DB= from=20 MSSQL2K to Oracle./FONT/SPAN/DIV DIVSPAN class=3D910221118-01042008FONT face=3DArial=20 size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D910221118-01042008FONT face=3DArial size=3D2Haven't r= eally=20 decided yet, just trying to get a sounding from the experts.nbsp; Any tips= and=20 snippets would be greatly appreciated.nbsp; Thanks!!/FONT/SPAN/DIV DIVSPAN class=3D910221118-01042008FONT face=3DArial=20 size=3D2/FONT/SPANnbsp;/DIV DIVSPAN class=3D910221118-01042008FONT face=3DArial size=3D2ARS 7.0.1= p002, SQL=20 2K, Win2K3 servers, ITSM 7/FONT/SPAN/DIV DIVnbsp;/DIV!-- Converted from text/rtf format -- PBSPAN lang=3Den-usFONT face=3DArial color=3D#80 size=3D2Dave D= rake - Remedy=20 Administrator - Cerner Corporation/FONT/SPAN/B/P HRCONFIDENTIALITY NOTICE This message and any included attachments are fr= om Cerner Corporation and are intended only for the addressee. The informat= ion contained in this message is confidential and may constitute inside or = non-public information under international, federal, or state securities la= ws. Unauthorized forwarding, printing, copying, distribution, or use of suc= h information is strictly prohibited and may be unlawful. If you are not th= e addressee, please promptly delete this message and notify the sender of t= he delivery error by e-mail or you may call Cerner#39;s corporate offices = in Kansas City, Missouri, U.S.A at (+1) (816)221-1024.BR /BODY/HTML __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --_=_NextPart_001_01C89424.28677723--
Re: FW: Remedy JAVA api question
It's a 64 bit binary. I was thinking that the ld_library_path was wrong, but it does indeed reference the directory containing the .a's $ file /u/applic/wsadmin/WAS61/AppServer/java/bin/java /u/applic/wsadmin/WAS61/AppServer/java/bin/java: 64-bit XCOFF executable or object module not stripped I apologize about the confusion earlier. For some reason I have it in my head this is on another platform, but it's AIX all the way. Thanks, Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, April 01, 2008 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: FW: Remedy JAVA api question ** If you run file against the java binary, what do you get back? e.g., [EMAIL PROTECTED] c]$ which java /usr/bin/java [EMAIL PROTECTED] c]$ file /usr/bin/java /usr/bin/java: ELF 32-bit MSB executable SPARC Version 1, dynamically linked, stripped Axton Grams On Tue, Apr 1, 2008 at 11:29 AM, Matthew Kunkel [EMAIL PROTECTED] wrote: ** Correction: The first line should have read: We're getting the error below when trying to use the JAVA api on an AIX platform. I originally thought it was windows, so I keep getting the process confused. The whole app runs on a 64 bit AIX platform, no windows. Thanks, Matt From: Matthew Kunkel Sent: Tuesday, April 01, 2008 9:46 AM To: 'arslist@ARSLIST.ORG' Subject: Remedy JAVA api question List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(Ne wConnectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(Ai oReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture. java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFu ture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java :743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Control Panel Home Page
Kathy, The setting to show a form in the application list is done of the form that you want to show up, not the Home Page itself. Open the form and select Form Properties from the Form menu. Then check the box for enable entry point under either new or search and set the integer value for the application list display order. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, April 01, 2008 3:56 PM To: arslist@ARSLIST.ORG Subject: Control Panel Home Page ** Hi All, I have an application list field on the console for the Home Page. How do you add links to open a form. Before I used to right-click add link and use an open window action to open up a form. I have right clicked on the application list (which opens our incident management, surveys, etc). and I just see the attributes (hide/unhide) Create a Home Theater Like the Pros. Watch the video on AOL Home http://home.aol.com/diy/home-improvement-eric-stromer?video=15ncid=aol hom000301 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Control Panel Home Page
Open up the form you want to see on the application list in the admin tool, open the form properties and set the entry point (search or new) and the order you want it in the list. It will show the form in the list per the users permissions set on that form. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, April 01, 2008 12:56 PM To: arslist@ARSLIST.ORG Subject: Control Panel Home Page ** Hi All, I have an application list field on the console for the Home Page. How do you add links to open a form. Before I used to right-click add link and use an open window action to open up a form. I have right clicked on the application list (which opens our incident management, surveys, etc). and I just see the attributes (hide/unhide) Create a Home Theater Like the Pros. Watch the video on AOL Home http://home.aol.com/diy/home-improvement-eric-stromer?video=15ncid=aol hom000301 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Control Panel Home Page
Hi Kathy A couple of extra points for the AL Guide method: 1) If there's only one active link, you don't actually need to include it in the guide - just specify it as the Starting Active Link. 2) The text in the AL Guide Label field is what shows up as the link on your home page Regards. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, April 01, 2008 9:12 PM To: arslist@ARSLIST.ORG Subject: Re: Control Panel Home Page Hi Kathy You have two options: Open the form you wish to create a link to in the Admin tool, go to form properties and check the Enable Entry Point checkbox. Set the Display Order field to control its position in your application list. Go to the default view of the form, Current View. Properties and the Aliases and Labels tab to set the text of the entry point to be used in the application list. This link will open your form in the default view. The other method which is useful if you want to open a form in a view other than the default view is to use an Active Link Guide. Create an active link to open the form in the mode and view you want using the Window Open action. Create an Active Link Guide and add this active link to the Guide. Check the Entry Point checkbox on the AL Guide and set the Display Order and Starting Active Link. After making either of these changes, close and re-open your home page to view the new links. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, April 01, 2008 8:56 PM To: arslist@ARSLIST.ORG Subject: Control Panel Home Page Hi All, I have an application list field on the console for the Home Page. How do you add links to open a form. Before I used to right-click add link and use an open window action to open up a form. I have right clicked on the application list (which opens our incident management, surveys, etc). and I just see the attributes (hide/unhide) _ Create a Home Theater Like the Pros. Watch http://home.aol.com/diy/home-improvement-eric-stromer?video=15ncid=aolhom0 00301 the video on AOL Home. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RKM 7.2 - Anyone integrated it with ITSM?
Alty,
RKM 7.2 is very robust and surprisingly easy to install. It is fully ITSM
integrated, and the integration process is exactly like the 6 and 7 versions.
If you've ever installed RKM before, you'll have no problems.
I had one issue with the war file because we have a lot of entries in our
company menu, and it confused RKM to deal with so many operating companies.
BMC got a new war file out to me in about a week's time, which fixed the issue
completely.
Jennifer Meyer
Data Manager
Mystikal Solutions
From: Action Request System discussion list(ARSList) on behalf of Consultant Al
Sent: Tue 01-Apr-08 12:37
To: arslist@ARSLIST.ORG
Subject: RKM 7.2 - Anyone integrated it with ITSM?
This is a multipart message in MIME format.
--=_NextPart_000_0028_01C89444.BDDE5250
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: 7bit
Hi all,
Has anyone started using RKM 7.2 in a productive Envt? Also has it been
integrated with Remedy ITSM and are they any known issues while integrating?
Regards,
Alty
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--=_NextPart_000_0028_01C89444.BDDE5250
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:v=3Durn:schemas-microsoft-com:vml =
xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns:m=3Dhttp://schemas.microsoft.com/office/2004/12/omml; =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
meta http-equiv=3DContent-Type content=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 12 (filtered medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:Calibri,sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Calibri,sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
--
/style
!--[if gte mso 9]xml
o:shapedefaults v:ext=3Dedit spidmax=3D1026 /
/xml![endif]--!--[if gte mso 9]xml
o:shapelayout v:ext=3Dedit
o:idmap v:ext=3Dedit data=3D1 /
/o:shapelayout/xml![endif]--
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalHi all,o:p/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
p class=3DMsoNormalHas anyone started using RKM 7.2 in a productive =
Envt? Also has
it been integrated with Remedy ITSM and are they any known issues while
integrating?o:p/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
p class=3DMsoNormalRegards,o:p/o:p/p
p class=3DMsoNormalAltyo:p/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
/div
/body
/html
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
--=_NextPart_000_0028_01C89444.BDDE5250--
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OzZY: Remedy JAVA api question
We're testing the app on the AIX server, not locally on a workstation. All the .a files on the box where the program is running and are referenced where the doc recommends. Thanks, Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, April 01, 2008 1:20 PM To: arslist@ARSLIST.ORG Subject: OzZY: Remedy JAVA api question Hey, Have you already resolve your problem with Java API ? I had an experience with this error ... My AR Server is AIX too ... but I was testing a batch process java on local system ... I'm using Windows XP... In this case, I did some like this: I searched for libarjni70.a in my Computer But I found libarjni70.dll (because I'm using Windows)... and I put this file in my System32 folder... When I tried to execute my java programm again ... I received another error message ... With other and other libs that were faulting ... I'll putting this libs on my System32 folder one by one and finally I achieve to execute my program very well... Try to do this and tell me, please! P.S.: I put OzZy in reply because I'm not believing that today I confirmed my passport to the show of madman! rs Yours Sincerelly, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Axton Enviada: ter 1/4/2008 15:04 Para: arslist@ARSLIST.ORG Assunto: Re: FW: Remedy JAVA api question ** If you run file against the java binary, what do you get back? e.g., [EMAIL PROTECTED] c]$ which java /usr/bin/java [EMAIL PROTECTED] c]$ file /usr/bin/java /usr/bin/java: ELF 32-bit MSB executable SPARC Version 1, dynamically linked, stripped Axton Grams On Tue, Apr 1, 2008 at 11:29 AM, Matthew Kunkel [EMAIL PROTECTED] wrote: ** Correction: The first line should have read: We're getting the error below when trying to use the JAVA api on an AIX platform. I originally thought it was windows, so I keep getting the process confused. The whole app runs on a 64 bit AIX platform, no windows. Thanks, Matt From: Matthew Kunkel Sent: Tuesday, April 01, 2008 9:46 AM To: 'arslist@ARSLIST.ORG' Subject: Remedy JAVA api question List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or
Re: RKM 7.2 - Anyone integrated it with ITSM?
Has anyone tried to implement their Access Control Groups using the
Separation method?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jennifer Meyer
Sent: Tuesday, April 01, 2008 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.2 - Anyone integrated it with ITSM?
Alty,
RKM 7.2 is very robust and surprisingly easy to install. It is fully ITSM
integrated, and the integration process is exactly like the 6 and 7 versions.
If you've ever installed RKM before, you'll have no problems.
I had one issue with the war file because we have a lot of entries in our
company menu, and it confused RKM to deal with so many operating companies.
BMC got a new war file out to me in about a week's time, which fixed the issue
completely.
Jennifer Meyer
Data Manager
Mystikal Solutions
From: Action Request System discussion list(ARSList) on behalf of Consultant Al
Sent: Tue 01-Apr-08 12:37
To: arslist@ARSLIST.ORG
Subject: RKM 7.2 - Anyone integrated it with ITSM?
This is a multipart message in MIME format.
--=_NextPart_000_0028_01C89444.BDDE5250
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: 7bit
Hi all,
Has anyone started using RKM 7.2 in a productive Envt? Also has it been
integrated with Remedy ITSM and are they any known issues while integrating?
Regards,
Alty
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
www.rmsportal.com ARSlist: Where the Answers Are
--=_NextPart_000_0028_01C89444.BDDE5250
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:v=3Durn:schemas-microsoft-com:vml =
xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns:m=3Dhttp://schemas.microsoft.com/office/2004/12/omml; =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
meta http-equiv=3DContent-Type content=3Dtext/html; = charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 12 (filtered medium) style
!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:Calibri,sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Calibri,sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
--
/style
!--[if gte mso 9]xml
o:shapedefaults v:ext=3Dedit spidmax=3D1026 / /xml![endif]--!--[if
gte mso 9]xml o:shapelayout v:ext=3Dedit
o:idmap v:ext=3Dedit data=3D1 /
/o:shapelayout/xml![endif]--
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalHi all,o:p/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
p class=3DMsoNormalHas anyone started using RKM 7.2 in a productive = Envt?
Also has it been integrated with Remedy ITSM and are they any known issues
while integrating?o:p/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
p class=3DMsoNormalRegards,o:p/o:p/p
p class=3DMsoNormalAltyo:p/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
p class=3DMsoNormalo:pnbsp;/o:p/p
/div
/body
/html
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
--=_NextPart_000_0028_01C89444.BDDE5250--
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
www.rmsportal.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Poor server performance
Thanks Dave- Apparently what happened is on the table/tree property tab someone 2x clicked a column name which removed it from the table. It seems to have only happened on some views, because it was still there on the default user view. When I removed the table from the view where it was missing the column and added it back, the column came back with it. I just don't understand why the server would die when trying to save the form. Hopefully doing it as a .def file will go more smoothly. Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, April 01, 2008 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: Poor server performance Hi Chris Hmmm - that's strange. I didn't know you could have a table field column in one view and not another. I thought all table field columns were included in every view that the table field is in. The only thing you could do was to hide or unhide it in different views or change the column order. Someone correct me if I'm wrong. I have seen cases where table fields have 'ghost' columns left that do not point to any field on the current form or source form. The columns are there in the table, but if you look at the table properties they are not there. The only way I have been able to correct this issue is to manually edit the def file and import with the option to delete excess fields from destination server set. If you are sure that your dev server contains an accurate current def, I would export that to a def file and import to production with the delete excess fields option set... outside normal hours of course. The good news is that table fields are display only fields on your form so should not require a table rebuild in the database. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, April 01, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Poor server performance Hey everyone- Last night I came in at 11 PM when there should be little if any load on our server to make a form change. I was removing a table field from a view and then adding it back (a column was deleted from the view but was on others and that's the best way I know of to get it back). The form is CHG:Infrastructure Change, and it has been customized a little and there is an additional view from the OOTB version. I made my changes and tried to save but the server became unresponsive and after 20 minutes I restarted it. Of course, the phones started ringing as the crazy people logged into Remedy at 11pm started timing out. The changes I made did not get saved. My next step was going to be do it as a definition file save from the dev server, but we decided against it because we did not have a scheduled outage and didn't want to risk the server going down again. Can anyone point me in the right direction or have any suggestions as to why we can't make changes on our server? I tried the same thing Saturday afternoon with the same results, but it was over a VPN so I was hoping being here would make it better. Ver 7.0.1 fully patched, SQL 2005, Windows Server. Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Attachment manipulation
Has anyone had success with the PERFORM-ACTION-SAVE-ATTACHMENT Run Process? When I run it, using the parameters 808000801 (the field ID for the attachment field) /opt/ar/remedy-app/attachments/File.csv (the destination directory for the file), I get an error that doesn't make sense: *Failure during an attempt to perform an application command (ARERR 4554).* No other explanation, though the Error Guide says something about it recording a command, which I'm totally not doing. * *I have also tried this command with only the file name, with a variable ( i.e. $File Name$) for the file name, etc. No dice. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Attachment manipulation
I use it inside of Active Link Run Process actions with no problems PERFORM-ACTION-SAVE-ATTACHMENT 536870925 $zTemp WorkFlow Char 1$ Are you sure you have permissions to write to that directory (and there is no file there with that name or you have rights to overwrite the file that is there)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, April 01, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Attachment manipulation Has anyone had success with the PERFORM-ACTION-SAVE-ATTACHMENT Run Process? When I run it, using the parameters 808000801 (the field ID for the attachment field) /opt/ar/remedy-app/attachments/File.csv (the destination directory for the file), I get an error that doesn't make sense: Failure during an attempt to perform an application command (ARERR 4554). No other explanation, though the Error Guide says something about it recording a command, which I'm totally not doing. I have also tried this command with only the file name, with a variable (i.e. $File Name$) for the file name, etc. No dice. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Attachment manipulation
Yeah, it's working now - some other workflow was hosing me. Thanks! Rick On Tue, Apr 1, 2008 at 3:19 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I use it inside of Active Link Run Process actions with no problems PERFORM-ACTION-SAVE-ATTACHMENT 536870925 $zTemp WorkFlow Char 1$ Are you sure you have permissions to write to that directory (and there is no file there with that name or you have rights to overwrite the file that is there)? Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, April 01, 2008 5:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Attachment manipulation Has anyone had success with the PERFORM-ACTION-SAVE-ATTACHMENT Run Process? When I run it, using the parameters 808000801 (the field ID for the attachment field) /opt/ar/remedy-app/attachments/File.csv (the destination directory for the file), I get an error that doesn't make sense: *Failure during an attempt to perform an application command (ARERR 4554). * No other explanation, though the Error Guide says something about it recording a command, which I'm totally not doing. * *I have also tried this command with only the file name, with a variable ( i.e. $File Name$) for the file name, etc. No dice. Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
UnsatisfiedLinkError:no arjni63 in java.library.path.
Is the JVM actually looking for libarjni63.so when it posts this error or is it some other file and is the java.library.path the CLASSPATH? I have that location and every other one with a .jar on my CLASSPATH but still get the error. I cannot find anything with that name as a .class in any .jar or anywhere else in my system. -Nick DON'T PANIC -The Book ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Found out little problem was very big one!
Forget my request about the arjni63 library; I found the problem. So, the good news is I found out why my code failed; the bad news is it failed because there is no library available for Solaris 10 on 386. Does anyone have any good suggestions as to what method will work to update a record in ARS using something other than the API? -Nick Doubt is not a pleasant condition, but certainty is absurd. - Voltaire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: UnsatisfiedLinkError:no arjni63 in java.library.path.
It is looking for that shared object, plus everything that shared object links to. You can use ldd (list dynamic dependencies) against any library or executable to see what resolves and what doesn't. Any time java requires native libraries, a design called JNI (java native interface) is used. JNI allows java to load native libraries (your dll/so/a files) so that execution is performed using the native libraries instead of java class files. The method 'System.LoadLibrary' is used to load the native libraries. This method can be called from any class; the name of the class does not necessarily have to match that of the native library. You can tell java how to find the native libraries by using either the LD_LIBRARY_PATH (UNIX) or PATH (win32) or as a value passed to java via the java.library.path parameter. This (albeit a sloppyg/lazy method) is why dropping these dll's into the system32 directory addresses java finding the native libraries. See http://java.sun.com/docs/books/jni/html/design.html for add'l info on JNI. Axton Grams On Tue, Apr 1, 2008 at 6:30 PM, Nicoll, Alan [EMAIL PROTECTED] wrote: ** Is the JVM actually looking for libarjni63.so when it posts this error or is it some other file and is the java.library.path the CLASSPATH? I have that location and every other one with a .jar on my CLASSPATH but still get the error. I cannot find anything with that name as a .class in any .jar or anywhere else in my system. -Nick DON'T PANIC -The Book __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Found out little problem was very big one!
The 7.1 api is almost native. I believe if you are connecting to 7.0.1 or later server, that you can force the use of native methods, thus eliminating the requirement for the native libraries. Other alternatives include: - web services - odbc (pl/sql, tsql, etc) - i know there are others, but I'm drawing a blank Axton Grams On Tue, Apr 1, 2008 at 7:43 PM, Nicoll, Alan [EMAIL PROTECTED] wrote: ** Forget my request about the arjni63 library; I found the problem. So, the good news is I found out why my code failed; the bad news is it failed because there is no library available for Solaris 10 on 386. Does anyone have any good suggestions as to what method will work to update a record in ARS using something other than the API? -Nick Doubt is not a pleasant condition, but certainty is absurd. - Voltaire __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FW: Remedy JAVA api question
Try using a 32-bit jvm. I am not positive on this, but loading 32-bit native libraries using a 64-bit jvm may be the source of your invalid magic number error. I believe the compatiblity matrix for mid-tier, fb, email, etc. all state that you must use a 32-bit jvm, I assume for this reason. http://www.ibm.com/developerworks/java/jdk/aix/j564/sdkguide.aix64.html Axton Grams On Tue, Apr 1, 2008 at 4:01 PM, Matthew Kunkel [EMAIL PROTECTED] wrote: ** It's a 64 bit binary. I was thinking that the ld_library_path was wrong, but it does indeed reference the directory containing the .a's $ file /u/applic/wsadmin/WAS61/AppServer/java/bin/java /u/applic/wsadmin/WAS61/AppServer/java/bin/java: 64-bit XCOFF executable or object module not stripped I apologize about the confusion earlier. For some reason I have it in my head this is on another platform, but it's AIX all the way. Thanks, Matt -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Tuesday, April 01, 2008 1:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: FW: Remedy JAVA api question ** If you run file against the java binary, what do you get back? e.g., [EMAIL PROTECTED] c]$ which java /usr/bin/java [EMAIL PROTECTED] c]$ file /usr/bin/java /usr/bin/java: ELF 32-bit MSB executable SPARC Version 1, dynamically linked, stripped Axton Grams On Tue, Apr 1, 2008 at 11:29 AM, Matthew Kunkel [EMAIL PROTECTED] wrote: ** Correction: The first line should have read: We're getting the error below when trying to use the JAVA api on an AIX platform. I originally thought it was windows, so I keep getting the process confused. The whole app runs on a 64 bit AIX platform, no windows. Thanks, Matt -- *From:* Matthew Kunkel *Sent:* Tuesday, April 01, 2008 9:46 AM *To:* 'arslist@ARSLIST.ORG' *Subject:* Remedy JAVA api question List, We're getting the error below when trying to use the JAVA api on a windows platform. This particular program is running on AIX, whereas I'm most familiar with HP-UX. I've googled the error and can't seem to find anything. We get the same result on both the 6.3 and 7.0 versions of the API. Any help is appreciated. Caused by: java.lang.UnsatisfiedLinkError: /u/applic/Remedy/libarjni70.a (0509-022 Cannot load module /u/applic/Remedy/libarjni70.a. 0509-103 The module has an invalid magic number.) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete (NewConnectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted (AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback( AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions( AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) at com.ibm.io.async.ResultHandler.runEventProcessingLoop( ResultHandler.java:743) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks, Matt -- *** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- * ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
Hi,
I tried all the above steps but i keep on getting the Caught
Exception: Object expected
Using various alert functions, I can see that the OurSpellCheck
function is called and it traverses thru till the spellcheck() is
called. and that is when I get the Exception error.
any pointers.. or alternative mechanisms to use the spellcheck() would
be helpful...
On Feb 11, 2:19 pm, Timothy Powell [EMAIL PROTECTED]
wrote:
Here's what we did to get it to work for multiple fields on the same form:
ARS 6.3 with MT 7.0 Patch 2
1) Using at least a 6.3 Admin Tool, on the form where we wanted to check the
spelling.
Go to the Form/Current View/Properties and the Appearance tab.
Add the following to the web header portion:
script language=JavaScript
src=http://servername/jspellhtml2k4/jspell.js;/script
script language=JavaScript
!--
var fieldsToCheck=new Array();
function ourSpellCheck(fieldName)
{
fieldsToCheck=new Array();
fieldsToCheck[fieldsToCheck.length]=fieldName;
spellcheck();
}
function getSpellCheckArray() {
return fieldsToCheck;}
//--
/script
form name = Helpdesk
2) On the web footer we added the following:
/form
3) We created a button on our form for each field we wanted to check.
4) We added an active link for each field we wanted to check.
The AL fires on click of the button created in 3 above.
Run If: $CLIENT-TYPE$ = 9
If Action: Run Process
Command Line: javascript
ourSpellCheck('document.yourformname.aridxxx')
NOTE: xx = the arid of the field you want to check
5) In JSpell, on the popup.html form, we added the following line:
body onload = window.focus()
HTH,
Tim
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Latter, Kris
Sent: Monday, February 11, 2008 1:30 PM
To: [EMAIL PROTECTED]
Subject: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
**
Hello,
I'm having an issue in trying to setup the JSpell program that has been
recommended on this list with: (Server, Admin Tool, and Mid-Tier all 7.0.1
Patch 6) in order to provide spell-checking on a specific form.
I am wondering if anyone else has successfully setup this program and
implemented it with Mid-Tier.
Here is what I have done so far:
- Placed the jspellhtml2k4.war file into my Tomcat-webapps directory
and was able to test the spell checker successfully
withhttp://hostname/jspellhtml2k4/test.html
- Loaded the form I wanted to implement spell-checking with in the
admin tool and clicked on EDIT WEB HEADER CONTENT and added the header
content specified by the help file:
script language=JavaScript src=jspell.js/script
script language=JavaScript
!--
function getSpellCheckArray() {
var fieldsToCheck=new Array();
// make sure to enclose form/field object reference in quotes!
fieldsToCheck[fieldsToCheck.length]=document.getElementById('arid55012154')
;
return fieldsToCheck;
}
var language;
//--/script
- I also added the content specified to trigger the spell check in the
active link for the spell check button I have on the form.
My problem is that Mid-Tier is actually sticking the SCRIPT
type=text/javascript language=javascript (and so on) /SCRIPT
information in the body of the document instead of the head of the document,
so my call to functions on the form from the activelink does not seem to be
working. Furthermore, the javascript in the activelink does not seem to
see the form it is running on.
For example, in the activelink, if I choose RUN PROCESS and type:
Javascript alert(document.getElementById('arid55012154').value)
I get Object null
arid55012154 is specified on the form itself when I view the form as an html
page, right-click, and go to VIEW SOURCE.
There is a field, for example, that says textarea id=arid55012154
I'm hoping that someone can either tell me how to ensure that my SCRIPT
tags are being put into the HEAD section of the document instead of the
BODY, or give me other suggestions as to how to properly setup JSpell to
work with Remedy.
Any help would be appreciated.
Thanks,
Kris Latter
NAV CANADA
280 Hunt Club Road
Ottawa, ON. K1V 1C1
(613)-248-6568
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
__Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
All,
I finally got this fixed. I am on ARS and MT 7.1
As per the documentation, the function is called spellcheck() but I
scanned thru the jspell.js file and was unable to locate that
function.
It seems that in the future versions OR in the non-IIS versions of the
Java HTML, the function is called jspellcheck().
Another thing which i noticed was that, JSpell worked fine for records
which had been saved. It also works fine for records which have been
modified and not yet saved. But for some reason, once you save the
record, the text field reverts back to the incorrect text field.
e.g. I have text field called Description and has the text I like. I
modify that recrod [and not Save] and change the text to I like wrld
and hit my custom spellcheck button. JSpell is invoked and it corrects
the word wrld to world in the text area.
However, once I save that record, I like wrld is written to the
database.
Has any one of you faced this issues [if its even an issues] ?
Regards,
Sumeet Das
On Apr 1, 11:24 pm, sumeetdas [EMAIL PROTECTED] wrote:
Hi,
I tried all the above steps but i keep on getting the Caught
Exception: Object expected
Using various alert functions, I can see that the OurSpellCheck
function is called and it traverses thru till the spellcheck() is
called. and that is when I get the Exception error.
any pointers.. or alternative mechanisms to use the spellcheck() would
be helpful...
On Feb 11, 2:19 pm, Timothy Powell [EMAIL PROTECTED]
wrote:
Here's what we did to get it to work for multiple fields on the same form:
ARS 6.3 with MT 7.0 Patch 2
1) Using at least a 6.3 Admin Tool, on the form where we wanted to check the
spelling.
Go to the Form/Current View/Properties and the Appearance tab.
Add the following to the web header portion:
script language=JavaScript
src=http://servername/jspellhtml2k4/jspell.js;/script
script language=JavaScript
!--
var fieldsToCheck=new Array();
function ourSpellCheck(fieldName)
{
fieldsToCheck=new Array();
fieldsToCheck[fieldsToCheck.length]=fieldName;
spellcheck();
}
function getSpellCheckArray() {
return fieldsToCheck;}
//--
/script
form name = Helpdesk
2) On the web footer we added the following:
/form
3) We created a button on our form for each field we wanted to check.
4) We added an active link for each field we wanted to check.
The AL fires on click of the button created in 3 above.
Run If: $CLIENT-TYPE$ = 9
If Action: Run Process
Command Line: javascript
ourSpellCheck('document.yourformname.aridxxx')
NOTE: xx = the arid of the field you want to check
5) In JSpell, on the popup.html form, we added the following line:
body onload = window.focus()
HTH,
Tim
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Latter, Kris
Sent: Monday, February 11, 2008 1:30 PM
To: [EMAIL PROTECTED]
Subject: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
**
Hello,
I'm having an issue in trying to setup the JSpell program that has been
recommended on this list with: (Server, Admin Tool, and Mid-Tier all 7.0.1
Patch 6) in order to provide spell-checking on a specific form.
I am wondering if anyone else has successfully setup this program and
implemented it with Mid-Tier.
Here is what I have done so far:
- Placed the jspellhtml2k4.war file into my Tomcat-webapps directory
and was able to test the spell checker successfully
withhttp://hostname/jspellhtml2k4/test.html
- Loaded the form I wanted to implement spell-checking with in the
admin tool and clicked on EDIT WEB HEADER CONTENT and added the header
content specified by the help file:
script language=JavaScript src=jspell.js/script
script language=JavaScript
!--
function getSpellCheckArray() {
var fieldsToCheck=new Array();
// make sure to enclose form/field object reference in quotes!
fieldsToCheck[fieldsToCheck.length]=document.getElementById('arid55012154')
;
return fieldsToCheck;
}
var language;
//--/script
- I also added the content specified to trigger the spell check in the
active link for the spell check button I have on the form.
My problem is that Mid-Tier is actually sticking the SCRIPT
type=text/javascript language=javascript (and so on) /SCRIPT
information in the body of the document instead of the head of the document,
so my call to functions on the form from the activelink does not seem to be
working. Furthermore, the javascript in the activelink does not seem to
see the form it is running on.
For example, in the activelink, if I choose RUN PROCESS and type:
Javascript alert(document.getElementById('arid55012154').value)
I get Object null
arid55012154 is specified on the form itself when I view the form as an html
page, right-click, and go to VIEW SOURCE.
There is a field, for example, that says textarea id=arid55012154
