Re: White screen on refresh
Hi Joe, Frex and the rest of the list,
What I am looking for are the tickets assigned to my group but not to me. The
search is 'Status' Closed AND 'Assigned Group' = Applications AND
('Assigned Person' != Mark Brittain OR 'Assigned Person = $NULL$)
Is there is a better way to write this? All of the fields are indexed so that
is not the issue. I do know that the index is not used with the NOT operator.
Think it would help if the Assigned Person' != Mark Brittain OR 'Assigned
Person = $NULL$) were flipped?
Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Thursday, March 11, 2010 2:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: White screen on refresh
Performance of your application is an area you might want to check. Its typical
signs of badly written code, that uses a bad search probably on that table
field since you say that it happens on refresh of a table field..
Make sure that you have used fields that would qualify for writing a good
query, meaning that they have been indexed. Make sure the query is optimized by
way of minimum calculations required to get the results.. constants on one side
with variables on the other side of an equation..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Brittain, Mark
Sent: Wednesday, March 10, 2010 3:52 PM
To: arslist@ARSLIST.ORG
Subject: White screen on refresh
**
Hi All
This might be an odd question but I thought worth asking. Sometimes when I do a
search or refresh a table in the RUT or save a change to a form in the admin
tool my screen goes white. Really weird.
Can anyone tell me why this occurs? ARS 6.3 patch 20 on server and client.
SunOS 5.9 server and Windows XP Professional client.
Thanks
Mark
Mark Brittain
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Status = Assigned
I've been asked to look into disabling how an Incident status changes to Assigned if one support group assigns the ticket to another support group (or person in a different support group). The request from management is that once the incident is in work in progress status, it should stay that way regardless of support team re-assignment. ARS7.1 / ITSM 7.0.03 Is this possible?? Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Retriving the application name for a form
Hi all, Does anyone know of a way to determine what application a given form belongs to using the Remedy API? So far, the best I've come up with is to pull a list of all the applications and then pull a list of forms for each application and then load that into a lookup data structure. That works, but it's very slow. Any other ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
JSP errors on Mid Tier
Hello, This morning my mid tier was displaying JSP errors when trying to access incident module or change module. I couldn't even flush the cache via the Mid Tier Config Tool.. I had to restart IIS. What logs should I check to see what happened? Thanks, Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Trial license for BMC
Hi Jason, ARS ver. 7.0.3 CMDB ver 2.0 OS : Windows XP The first time when I went ahead with the installation everything was fine. But once the license expired the issue started. Regards Arnab On Wed, Mar 10, 2010 at 9:53 PM, Jason Miller jason.mil...@gmail.comwrote: ** Hi Arnab, You didn't mention what version of ARS/CMDB/Server OS you are working with. What is the error you receive if when you try to add the license? There is an issue with early versions ARS 7.5 on Window 2008 where the Host ID changes after a reboot. If sounds like it may be your issue you can reference a thread subject Current Host ID of ARS Server always changing from 12/11/09. HTH, Jason On Tue, Mar 9, 2010 at 9:40 PM, Arnab Baral arnab...@gmail.com wrote: ** Hi David, I already have a permanent Support id. Its generating the new trial license which I am receiving through email. But yet its not updating the new license. Does this have something to do with the host id? If yes then what is the solution? I want to go ahead with the trial license only. Regards Arnab On Tue, Mar 9, 2010 at 8:22 PM, Easter, David david_eas...@bmc.comwrote: ** As you mention, trial licenses have an expiration date. If you are past the expiration date, the license will no longer be usable. You will need to request another trial license from BMC. Please contact your BMC sales representative or authorized BMC partner. You’ll need to get a temporary Support ID assigned to you. Once you have that, you can request another trial license from the BMC Support Central site. Note, however, that trial licenses expire to ensure that the product is not used beyond its evaluation period. I would encourage you to discuss actually purchasing the product with your BMC sales representative or BMC Partner. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Arnab Baral *Sent:* Tuesday, March 09, 2010 3:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Trial license for BMC ** Hi Listers, I was using Trial license from BMC for CMDB application which has expired. I am trying to get a new one but its not allowing me to add. Please let me know the reason and the solution. This is urgent! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unable to do a Change Field Action-Attaching Menu to Character field
Raj, Is it really a character menu that you are attaching? If it is a search or sql menu you may have a qualification problem. Have you tried attaching the menu to the field attributes just to make sure the menu will work with the field? --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Tuesday, March 09, 2010 11:54 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to do a Change Field Action-Attaching Menu to Character field ** Hello Mark, Thank you for the reply. So , you mean in the attributes tab under Menus of that particular field, right ? I tried that too but didn't work. On Tue, Mar 9, 2010 at 7:13 PM, Mark Latta mjla...@hotmail.commailto:mjla...@hotmail.com wrote: ** Raj, When you want to assign a menu dynamically through workflow, you still need to initialize the character field. Type $NULL$ into the field that lets you associate a menu with it. No menu will be attached initially, but it will let you add a menu through workflow. Let me know if this worked for you. - mark Date: Tue, 9 Mar 2010 18:17:44 -0800 From: ravi6...@gmail.commailto:ravi6...@gmail.com Subject: Unable to do a Change Field Action-Attaching Menu to Character field To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Hello all, Trying to attach a MENU to a character field dynamically.In the change field action, selected the field , made the field access to Read/ Write, selected the checkbox Attach Menu to Field and selected the character menu from the list and saved the active link. It is not working . When checked the logs it shows * No such field on schema, did anybody encounter this kind of issue. Unable to attach a MENU to the character field. Please advice. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are Hotmail: Powerful Free email with security by Microsoft. Get it now.http://clk.atdmt.com/GBL/go/201469230/direct/01/ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Zen of Aeroprise - Resolved
** Thank you to the person that helped me off-list. For posterity, here was the fix: - The Advanced Search is one of the fields in the list of options. If you dont see it do this: 1. Login to Admin Console 2. Go to Manage Groups - Modify Group . Select the Group Name that this rule is being built for, Click Next 3. In the Next Screen , Hover the mouse cursor over Editing Group Name (The first link in the navigation section) 4. Click on Permissions 5. Under View Personalization Console, there is an Option Use Advanced Search for Rules and Alerts. Check that Option 6. Click Apply Changes 7. Go to Manage Rules - Create Rules. 8. Type in Rule Name. Click Next 9. You will be able to see a new option in the list of fields known as Advanced Search Statement. Click Next 10. Select the ??? in the Advanced Search Statement 11. Type in the Qualification. I guess in your case, it will be 'Corporate ID' != $NULL$ 12. Click Next and finish creating the rule - These steps are 100% accurate. The thing that tripped me up (once the option was enabled) was to look for the checkbox for Advanced Search Statement in the LIST OF FIELDS. Once that is checked, and the apply changes button is clicked, then you get a place where you can enter you an advanced qualification. Score one more for the arslist! :-) Thad Esser Remedy Developer From: Thad K Esser tkes...@regence.com To: arslist@ARSLIST.ORG Date: 03/10/2010 03:38 PM Subject: Zen of Aeroprise Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello, I'm just starting to work with Aeroprise and am feeling a little dense. Does anyone have any good documentation or resources they can share? I have the installation and Configuration manual, as well as the user guide, but I'm still not finding the things I'm looking for. I did put a ticket in with BMC, but thought I'd ask here as well. I am trying to setup a Rule that will push CTM:People records to the PDA, with the qualification of 'Corporate ID' != $NULL$. The not equal to null is what is tripping me up. I can't seem to find a way to enter it. The user guide says you can use an advanced qualification, which I'm also not seeing. Any help or insight is appreciated. Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
test
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CMDB 2.1.00 patch 003
I am in the process of customising the CI relationship viewer. In the BMC.CORE.CONFIG:BMC_UIComponent you can define a list of attributes you want shown up when hovering (if this is the correct word to use) with the mouse over the CI Icon. Is there anyway you can either not show the attribute names, override these attributes with something meaningful that make sense, or not show them at all (i.e. just show the data). Regards frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Auto sending out word document from Remedy.
All, I am working on a requirement that whenever a user closes a Remedy ticket, system should automatically email customer a word document (content of the word document is coming from the Remedy ticket) I have some idea of auto generating word document: * create a word template * Use DDE to open, pass value, and close the file But I am not sure what is the best way to send out this file through email, have you ever worked on similar task before? If so, how did you do it? Thank you!! Huiqing /PREBRspan style='font-size:8.0pt;font-family:Arial,sans-serif;color:#003366' _BR This electronic message and any files transmitted with it containsBR information from iDirect, which may be privileged, proprietaryBR and/or confidential. It is intended solely for the use of the individualBR or entity to whom they are addressed. If you are not the originalBR recipient or the person responsible for delivering the email to theBR intended recipient, be advised that you have received this emailBR in error, and that any use, dissemination, forwarding, printing, orBR copying of this email is strictly prohibited. If you received this emailBR in error, please delete it and immediately notify the sender.BR _ /SPANPRE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Trial license for BMC
Hi David, Tried to follow almost all the steps below and it did not work. The only thing I am left with is contact BMC customer support for the same. I will try to do that and will update all Regards Arnab On Wed, Mar 10, 2010 at 8:36 PM, Easter, David david_eas...@bmc.com wrote: ** Some things you can try: 1. Remove the previous license, add the new license, then reboot the server. 2. As you mention, check to ensure that your server hostid matches the one you entered into the trial license. If not, regenerate the trial license with the correct hostid. 3. Check to make sure your AR System server license is either a permanent license, or is a trial license that has not yet expired. Applications require a properly licensed AR System to operate properly. 4. Contact your BMC sales representative or BMC Partner from where you got the authorization for the trial period. They can help you further or get you in contact with BMC Support if appropriate. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Arnab Baral *Sent:* Tuesday, March 09, 2010 9:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Trial license for BMC ** Hi David, I already have a permanent Support id. Its generating the new trial license which I am receiving through email. But yet its not updating the new license. Does this have something to do with the host id? If yes then what is the solution? I want to go ahead with the trial license only. Regards Arnab On Tue, Mar 9, 2010 at 8:22 PM, Easter, David david_eas...@bmc.com wrote: ** As you mention, trial licenses have an expiration date. If you are past the expiration date, the license will no longer be usable. You will need to request another trial license from BMC. Please contact your BMC sales representative or authorized BMC partner. You’ll need to get a temporary Support ID assigned to you. Once you have that, you can request another trial license from the BMC Support Central site. Note, however, that trial licenses expire to ensure that the product is not used beyond its evaluation period. I would encourage you to discuss actually purchasing the product with your BMC sales representative or BMC Partner. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Arnab Baral *Sent:* Tuesday, March 09, 2010 3:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Trial license for BMC ** Hi Listers, I was using Trial license from BMC for CMDB application which has expired. I am trying to get a new one but its not allowing me to add. Please let me know the reason and the solution. This is urgent! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Status = Assigned
This really goes against best practices; if possible I would push back :) Assigned typically implies Ownership and/or responsibly has been established Proper notification goes to the Assigned to Group or Individual Work In Progress implies - Active Work is being performed on the Issue that not only has Ownership/Responsibly been established, but the appropriate support group/individual is actually doing something about it. If no additional work can be performed (numerous reasons for this) The Pending/Hold/Awaiting is logical My .02 Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, March 11, 2010 2:01 PM To: arslist@ARSLIST.ORG Subject: Status = Assigned I've been asked to look into disabling how an Incident status changes to Assigned if one support group assigns the ticket to another support group (or person in a different support group). The request from management is that once the incident is in work in progress status, it should stay that way regardless of support team re-assignment. ARS7.1 / ITSM 7.0.03 Is this possible?? Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Slow updating associations
I'm having a problem where if I have a relationship between a CI and a change or incident, if I update the CI, it takes anywhere between 5 minutes and 5 hours for the updates to show in the change/incident. The CMDB Association is being updated immediately, but the Change or Incident Association record is updated by AR_ESCALATOR sometimes hours later. I haven't been able to figure out why the delay. We're seeing this in UAT, so it's not like there is lots of other activity preventing the escalation from running. Ideas? CMDB 2.1 p 4 ITSM 7.0.03 p 9 ARS 7.1 p 6 Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Change Mgmt Approval Status Closed Issues
Dears, I have issue when users submit the change request some of the change requests become scheduled and the Approval Status ( Closed ) , and the Audit log for these cases *change Request Status =* Request for Authorization , then find out that the change status is Scheduled and this not recorded in the Audit Trial also any ideas of someone see the same issue before ARS 7.1 Patch 4 ITSM 7.3 OS windows DB SQL 2005 Regards, Ramy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unable to select desired key field for View form(resolved)
Hi All, Thank you for the help and suggestion. I was using Admin tool V7.5 when i was seeing this error. I went back and downloaded Admin V7.1 and its working fine there. I am able to select the desired field as key field. Regards Renjini On Wed, Mar 10, 2010 at 11:24 AM, LJ Longwing lj.longw...@gmail.com wrote: ** Read up on the restrictions of what the key field can be...differs depending on what version of Remedy you are on...but you will likely need to create a view as suggested by others to get the key field you want. I typically 'build' a key field to meet my needs to generate a unique no more than 15 character db field. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Renjini Johney *Sent:* Wednesday, March 10, 2010 11:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Unable to select desired key field for View form ** Hi All, I am trying to create a view form on a data base table , when i put the table name in Database table field and click load, it automatically shows 6 fields in the key field (i have 80 fields in the table) I want to choose an another field (not fromthe 6) as key field, but its not allowing me to do so :(, Can someone help with this issue??? -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: test
Did you pass? Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Mar 12 05:04:02 2010 Subject: test ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Unable to select desired key field for View form
Renjini, The key field must meet a variety of very specific conditions. What you are seeing is that there are 6 fields on the table that meet the specific criteria for being a key. The field you want to select does not meet those criteria. Now, the criteria have changed over time. You did not mention the version of the AR System server you are using so I cannot tell whether you will find that more fields qualify for being the key if you went to a later version of the AR System. If you are on version 7.5, that means there are only 6 candidate fields for the key. If you are on an earlier version Originally, the key field had to be a character field of 15 characters or less. The next release, we allowed it to be an integer field as well A release or two later, we allowed longer than 15 character character fields to be used. So, you need to look at the rules in the specific release you are running to see what level you are at with respect to the restrictions. Most commonly, users want to select a character field of over 15 characters and are running a version of the AR System that is before we expanded the options for the key to allow this. Upgrading to a later version of the AR System will eliminate the issue. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renjini Johney Sent: Wednesday, March 10, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: Unable to select desired key field for View form ** Hi All, I am trying to create a view form on a data base table , when i put the table name in Database table field and click load, it automatically shows 6 fields in the key field (i have 80 fields in the table) I want to choose an another field (not fromthe 6) as key field, but its not allowing me to do so :(, Can someone help with this issue??? -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AR Email incoming mailbox
All, We are on ARS v7.5 p4 on a windows 2003 server. I have configured 2 incoming mailbox and 1 outgoing mailbox. When I disable the incoming mailbox configuration records, outgoing works. To debug this issue, I ran ar email in debug mode using the EmailStart.bat file and found that after connecting to both the email accounts (incoming) it gets in to a loop and keeps repeating IMAP DEBUG: IMAPProtocol noop A6 NOOP A6 OK Completed IMAP DEBUG: IMAPProtocol noop A6 NOOP A6 OK Completed IMAP DEBUG: IMAPProtocol noop A7 NOOP A7 OK Completed IMAP DEBUG: IMAPProtocol noop A7 NOOP A7 OK Completed IMAP DEBUG: IMAPProtocol noop A8 NOOP A8 OK Completed Any idea what could be wrong. Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy 7.6 ITSM Suite documents
Hi Listers, Does anybody have Remedy 7.6 ITSM Suite documents? If yes please share them or let me know the links. Its very urgent. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR [552] Failure during SQL operation to the database : ORA-04063:view ARADMIN.T2179 has errors
Hi All, I created a view form on a DB table , while i am trying to do a search on the form i see the below errror *ARERR [552] Failure during SQL operation to the database : ORA-04063:view ARADMIN.T2179 has errors* * *has someone seen this issue before? how can i debug the same?? -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help Please - Crystal 10 problem
Also when I enter valid credentials it just keeps prompting me again and again. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, March 11, 2010 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem Hi Brian, Make sure that your mid tier web reporting is configured to use the DSN that is in your reports. I have found that if a report uses a datasource other than the one defined in the mid-tier web reporting settings you will be prompted for a password. It will work however once you do that. If the reports aren't working at all then you may have deeper problems. Try running the report directly from the web reporting server. This may alert you to any errors you are getting. Trying to open a report in the mid tier will create a copy of the report in the windows temp directory. Try running that and seeing what's wrong with it. I don't tend to name my datasource the default AR System ODBC Data Source. Its easier to discriminate from the default install if you give it a different name. You want to make sure that your reports use the system data source that you have set up for the purpose. Rod On 11 March 2010 02:35, Sokol, Brian bso...@scholastic.com wrote: ** It is a system DSN. The only thing that changed is I uninstalled the Remedy User client. I reinstalled it but now the report from the Mid Tier it will not run. If I run the report from the remedy client it does run. I can not find anything wrong. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 10, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** Is your DSN a System or User? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Wednesday, March 10, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** It lists this: Data Source Name: AR System ODBC Data Source This is the same DSN I have on my Mid Tier. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** If you open up an existing report under the Database menu you find set datasource location. It will list the DSN you created the report with. On 3/10/10 11:41 AM, Sokol, Brian bso...@scholastic.com wrote: ** How do I check what it was and how do I change it to work again? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** We had the same problem and it turned out to be that when the ODBC client was reinstalled it was created with a different Data Source Name than what all of the reports were built using. Once we renamed the Data Source and provided the reporting UID, all the reports started working again. On 3/10/10 11:20 AM, Sokol, Brian bso...@scholastic.com wrote: ** I am using Crystal 10 to run reports. I have it installed on my Mid Tier server. I foolishly uninstalled the AR User client on the server which must have removed the ODBC connector. This broke all my reports. I then reinstalled AR User and configured the ODBC settings. Now whenever I try to run a report a log in box pops up asking for credentials to connect to my Mid Tier server? Even if I put in my own ID and password it does not go away. Can anyone help please? Keep in mind this is Crystal 10 . Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OLE spell check active link and performance
Hi, I have created the OLE spell check plug in found in the integrating guide. It works well but I'm wondering if it will have any impact on performance on the server. My understanding is that it shouldn't since everything is run on the client's machine. However, I read that there are some OLE that can be AR Server side (might have read it wrong). If I create this spell check active link to run off HPD:Help Desk, will there be any performance hit? Thanks again listers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help Please - Crystal 10 problem
Brian, You may need to go into each report with Crystal Designer (Developer whatever it's called) and Verify Database or even use the Update Data Source location. I've had to do these tasks when moving reports to new systems. HTH, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, March 12, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem Also when I enter valid credentials it just keeps prompting me again and again. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, March 11, 2010 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem Hi Brian, Make sure that your mid tier web reporting is configured to use the DSN that is in your reports. I have found that if a report uses a datasource other than the one defined in the mid-tier web reporting settings you will be prompted for a password. It will work however once you do that. If the reports aren't working at all then you may have deeper problems. Try running the report directly from the web reporting server. This may alert you to any errors you are getting. Trying to open a report in the mid tier will create a copy of the report in the windows temp directory. Try running that and seeing what's wrong with it. I don't tend to name my datasource the default AR System ODBC Data Source. Its easier to discriminate from the default install if you give it a different name. You want to make sure that your reports use the system data source that you have set up for the purpose. Rod On 11 March 2010 02:35, Sokol, Brian bso...@scholastic.com wrote: ** It is a system DSN. The only thing that changed is I uninstalled the Remedy User client. I reinstalled it but now the report from the Mid Tier it will not run. If I run the report from the remedy client it does run. I can not find anything wrong. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 10, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** Is your DSN a System or User? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Wednesday, March 10, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** It lists this: Data Source Name: AR System ODBC Data Source This is the same DSN I have on my Mid Tier. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** If you open up an existing report under the Database menu you find set datasource location. It will list the DSN you created the report with. On 3/10/10 11:41 AM, Sokol, Brian bso...@scholastic.com wrote: ** How do I check what it was and how do I change it to work again? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin (West Chester) Sent: Wednesday, March 10, 2010 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Help Please - Crystal 10 problem ** We had the same problem and it turned out to be that when the ODBC client was reinstalled it was created with a different Data Source Name than what all of the reports were built using. Once we renamed the Data Source and provided the reporting UID, all the reports started working again. On 3/10/10 11:20 AM, Sokol, Brian bso...@scholastic.com wrote: ** I am using Crystal 10 to run reports. I have it installed on my Mid Tier server. I foolishly uninstalled the AR User client on the server which must have removed the ODBC connector. This broke all my reports. I then reinstalled AR User and configured the ODBC settings. Now whenever I try to run a report a log in box pops up asking for credentials to connect to my Mid Tier server? Even if I put in my own ID and password it does not go away. Can anyone help please? Keep in mind this is Crystal 10 . Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net
ARERR [552] Failure during SQL operation to the database : ORA-04063:view ARADMIN.T2179 has errors
Hi All, I created a view form on a DB table , while i am trying to do a search on the form i see the below errror *ARERR [552] Failure during SQL operation to the database : ORA-04063:view ARADMIN.T2179 has errors* * *has someone seen this issue before? how can i debug the same?? -- Regards, Renjini -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Junior Remedy Developer - Washingotn DC
Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | mailto:jkitc...@kforce.com jkitc...@kforce.com | http://www.govtrecruiter.com www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT Friday Humor: Special Letter from Mother to Son
Dearest Redneck Son, I'm writing this slow because I know you can't read fast. We don't live where we did when you left home. Your dad read in the newspaper that most accidents happen within 20 miles of your home, so we moved. I won't be able to send you the address because the last West Virginia family that lived here took the house numbers when they moved so they wouldn't have to change their address. This place is really nice. It even has a washing machine. I'm not sure about it. I put a load of clothes in and pulled the chain. We haven't seen them since. The weather isn't bad here It only rained twice last week; the first time for three days and the second time for four days. About that coat you wanted me to send; your Uncle Billy Bob said it would be too heavy to send in the mail with the buttons on, so we cut them off and put them in the pockets. Bubba locked his keys in the car yesterday. We were really worried because it took him two hours to get me and your father out. Your sister had a baby this morning, but I haven't found out what it is yet so I don't know if you are an aunt or uncle. Uncle Bobby Ray fell into a whiskey vat last week. Some men tried to pull him out but he fought them off and drowned. We had him cremated, he burned for three days. Three of your friends went off a bridge in a pickup truck. Butch was driving. He rolled down the window and swam to safety. Your other two friends were in the back. They drowned because they couldn't get the tailgate down! There isn't much more news at this time. Nothing much out of the normal has happened. Your Favorite Aunt, Mom Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ [cid:image003.png@01CAC1BF.11DE3510] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. inline: image003.png
OLE spell check active link and performance
Hi, I'm using the OLE spell check active link in the Integrating guide. I'm wondering if this would have an impact on performance. I'm pretty sure that it shouldn't since the OLE is a client command. I built the spell check on the HPD:Help Desk notes field. Thanks for the help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ITSM 7.1 - Change Management
All, One of our customer has ARS v7.1 and ITSM 7.1 When they try to save a change request (some times) get the following 'Caught exeception: 't.LoadResultsList' is null or not an object This is all on mid-tier (tomcat / IIS) Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.1 - Change Management
This means the Search Results List for the web has been corrupted. Remove all the fields and rebuild. Last time this happened I removed all but one field then used migrator to rebuild the whole thing, worked fine after the rebuild. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Friday, March 12, 2010 6:59 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.1 - Change Management All, One of our customer has ARS v7.1 and ITSM 7.1 When they try to save a change request (some times) get the following 'Caught exeception: 't.LoadResultsList' is null or not an object This is all on mid-tier (tomcat / IIS) Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Custom CSS Styles
We're using AR System 7.1 p5, Mid-Tier 7.1 p5 with Tomcat 6.0.
I've been trying to change a single form to utilize custom CSS styles for
the field tags. This form will be displayed during briefings and they want
the font size for the fields to be larger than the default. This form is not
part of an application.
Following the instructions, I've tried to insert the tags into the
ARSystem.css file on the mid-tier server. I've tried a couple of ways. I've
tried adding the following at the bottom:
mytag {
font-size:14px;
}
I've tried adding the following into the section about fonts (f0-f10):
.mytag :
font-size:14px;
}
On the fields in question, I've tried adding mytag to the Custom CSS Style
box as well as .mytag.
The documentation is very unclear on this. Could someone provide me with
more detailed instructions on how to do what seems to be relatively simple
on the surface?
Thanks,
Roy
//SIGNED//
ROY ASHCRAFT, Contractor, 2 SOS/SYOE
Remedy ARS Support, SAIC
(402) 294-8225, DSN 271-8225
roy.ashcraft@offutt.af.mil
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Description: S/MIME cryptographic signature
Re: Retriving the application name for a form
Lyle, Based on my short research this morning, I don't believe that the form knows what application it's a member ofnot independently at least. The process of pulling the applications and doing something similar to a '.contains()' on the form list shouldn't be too time consuming. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 11, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Retriving the application name for a form ** Hi all, Does anyone know of a way to determine what application a given form belongs to using the Remedy API? So far, the best I've come up with is to pull a list of all the applications and then pull a list of forms for each application and then load that into a lookup data structure. That works, but it's very slow. Any other ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Auto sending out word document from Remedy.
I would recommend looking into Perl's com interfacethere should be examples online on how to open and edit office files through perlthen you can use ARSPerl to get the info out of remedy and use perl's smtp interface to email the files out. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Thursday, March 11, 2010 8:24 AM To: arslist@ARSLIST.ORG Subject: Auto sending out word document from Remedy. ** All, I am working on a requirement that whenever a user closes a Remedy ticket, system should automatically email customer a word document (content of the word document is coming from the Remedy ticket) I have some idea of auto generating word document: . create a word template . Use DDE to open, pass value, and close the file But I am not sure what is the best way to send out this file through email, have you ever worked on similar task before? If so, how did you do it? Thank you!! Huiqing _ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: White screen on refresh
Mark,
With regards to the admin tool, I have noticed that if your server window is
set to active links and you modify and save an active link, the save takes
longer, as the objects in the server window are refreshed in the background. If
you haven't selected a specific object type in the server window and save the
active link it saves a lot faster. It is the same with forms as well.
Saby
From: Joe D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Thu, March 11, 2010 2:17:23 AM
Subject: Re: White screen on refresh
**
Performance of
your application is an area you might want to check. Its typical signs of badly
written code, that uses a bad search probably on that table field since you say
that it happens on refresh of a table field..
Make sure that
you have used fields that would qualify for writing a good query, meaning that
they have been indexed. Make sure the query is optimized by way of minimum
calculations required to get the results.. constants on one side with variables
on the other side of an equation..
Joe
-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of
Brittain, Mark
Sent: Wednesday, March 10, 2010 3:52
PM
To: arslist@ARSLIST.ORG
Subject: White screen on
refresh
**
Hi All
This might be an odd question but I thought worth asking. Sometimes when
I do a search or refresh a table in the RUT or save a change to a form
in the admin tool my screen goes white. Really weird.
Can anyone tell me why this occurs? ARS 6.3 patch 20 on server and
client. SunOS 5.9 server and Windows XP Professional client.
Thanks
Mark
Mark
Brittain
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Re: Need to throw custom error message on attachment size
The only way I think this is possible is to localize the system error message catalog and to modify the message in form AR System Message Catalog To localize the system error message catalog, do this: In Server Information , in the Advanced tab, check the Localize Server checkbox. You may need to restart the AR server Then open the form AR System Message Catalog with the user tool, and modify the text of the message Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Bhupesh Gupta [gupta.bhupesh3...@gmail.com] Sent: Thursday, March 11, 2010 6:33 AM To: arslist@ARSLIST.ORG Subject: Need to throw custom error message on attachment size ** How can this be achieved. Is there any option in AL or Filter? -- Regards, Bhupesh Gupta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy 7.6 ITSM Suite documents
Why not download them from the BMC support web site? Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Arnab Baral [arnab...@gmail.com] Sent: Friday, March 12, 2010 5:20 AM To: arslist@ARSLIST.ORG Subject: Remedy 7.6 ITSM Suite documents ** Hi Listers, Does anybody have Remedy 7.6 ITSM Suite documents? If yes please share them or let me know the links. Its very urgent. Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT - Junior Remedy Developer - Washington DC
(Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT - Junior Remedy Developer - Washington DC
Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don?t want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor?s degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree ? 55-65K 6 Years of Exp w/o Bachelors Degree ? 55-65K 6+ Years of Exp with or w/o Bachelors Degree ? 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com | www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Robert02 Kern is out of the office.
I will be out of the office starting 12.03.2010 and will not return until 17.03.2010. Hello. Im on business trip with limited email access. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Advance Interface Form - really basic question
I am testing the use of Advanced Interface forms. I’ve followed the instructions in the SRM 2.2 Admin manual (appendix A) – copied the form SRS:AdvancedInterface_WithBackend Mapping to a new form with a naming convention for our use (pg 341). This is the only form I copied. I then copied the workflow (pgs 343) associated and attached workflow to new form (pg 344). I have some questions about disassociating the original forms and workflow from the copied forms. The manual doesn’t state outright that I should (or should not): 1 – Disassociate the original forms from the copied and updated workflow. In other words, should the Active Links, Filters and Guides only be associated with the newly copied form. 2 – Remove the original Active Links from the copied and updated Active Links. Currently the copied/updated Active Link Guides call both the original ALs and the copied ALs. As I am more of an admin/troubleshooter than a developer I thought I’d see if my gut-feeling to remove the original forms/workflow from the copied forms/workflow was correct. Thanks in advance Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.1 - Change Management
But wouldn't it happen to every one using the web? And all the time? Atul Vohra -Original Message- From: Pargeter, Christie :CO IS [cparg...@lhs.org] Date: 03/12/2010 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.1 - Change Management This means the Search Results List for the web has been corrupted. Remove all the fields and rebuild. Last time this happened I removed all but one field then used migrator to rebuild the whole thing, worked fine after the rebuild. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Friday, March 12, 2010 6:59 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.1 - Change Management All, One of our customer has ARS v7.1 and ITSM 7.1 When they try to save a change request (some times) get the following 'Caught exeception: 't.LoadResultsList' is null or not an object This is all on mid-tier (tomcat / IIS) Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Advance Interface Form - really basic question
According to me, OOB worflow for AIF is shared workflow and you should attach them to the copied forms. E.g. To make a new AIF. I will open SRS:AdvancedInterface_WithBackendMapping and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all the Activelinks and Edit them to attach to SRS:AdvanceInterface_ MyNewAIFName. I will do same for same for Filters and Activelink Guides. Do not ever delete original form and associated workflow I hope it answers your question. Vinay Vermani Sr. Application Developer BMC Software Inc On Fri, Mar 12, 2010 at 10:14 AM, Christine christineperryi...@yahoo.comwrote: I am testing the use of Advanced Interface forms. I’ve followed the instructions in the SRM 2.2 Admin manual (appendix A) – copied the form SRS:AdvancedInterface_WithBackend Mapping to a new form with a naming convention for our use (pg 341). This is the only form I copied. I then copied the workflow (pgs 343) associated and attached workflow to new form (pg 344). I have some questions about disassociating the original forms and workflow from the copied forms. The manual doesn’t state outright that I should (or should not): 1 – Disassociate the original forms from the copied and updated workflow. In other words, should the Active Links, Filters and Guides only be associated with the newly copied form. 2 – Remove the original Active Links from the copied and updated Active Links. Currently the copied/updated Active Link Guides call both the original ALs and the copied ALs. As I am more of an admin/troubleshooter than a developer I thought I’d see if my gut-feeling to remove the original forms/workflow from the copied forms/workflow was correct. Thanks in advance Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Workflow newbie
Good morning,
I have created 2 Filters that run against any non-Standard Change
Request.
The first filters executes on Modify and the Run If statement is: (
'Change Request Status' Planning In Progress) AND ('Change Type' !=
Standard Change)
If true it reads a filed from another from, CHG:Associations with a
Set Fields If statement:
( 'Request ID02' = $Infrastructure Change ID$) AND ( 'Request
Type01' = Configuration Item)
A temp filed called: z1D CI_RelationshipCheck is set to the value
found in the $Request ID02$ field.
The second filter runs after the first (execution order is 1 higher) and
also Executes on Modify
The Run if statement is:
( 'z1D CI_RelationshipCheck' = $NULL$ ) AND ( 'Change Request
Status' Planning In Progress) and ('Change Type' != Standard
Change)
All seems to work well, if a CI has not been related to the ticket then
an error message pops up on the screen.
What I'm trying to do, and can't figure out is,
* Once the ticket is modified the Change Request Status Field
gets changed from
Planning In Progress to Scheduled for Review
* If there is no related CI then I want this field changed back
to Planning In Progress.
* The user is required to select the Next Stage option in the
Progress Flow bar in
order to have the status changed back.
(This is what I'm trying to avoid having the user do)
Can this be done with in the second filter? This is where I'm stuck, I
would like to make this a better process than selecting the Next Stage
option twice to reset this field value.
I come form the old days of programming and having requiring the user to
select the Next Stage option twice to reset the Status filed seems like
poor programming.
Thanks for your time in looking at my dilemma,
Larry B.
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Re: SRM Error trying to create Process Definition Template
Hi Kevin, Have you considered using Abydos Designer as an alternative ? This would provide you with more flexibility to create whatever SRM processes you need without having to create any PDTs or AOTs Please visit the Abydos website at http://www.abydos-workflow.com www.abydos-workflow.com for more information. Kind regards, The Abydos Team. Tel: +44 (0)1582 400127 US Freephone: 866-635-4358 Fax: +44 (0)1582 450260 Email: i...@abydos-workflow.com Web: http://www.abydos-workflow.com Abydos Analyser - the quickest way to analyse, document, edit and graphically present workflow rules within BMC Remedy applications. Abydos Designer - the fastest and most efficient way to design, deploy, track and maintain IT or other business processes within BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM Error trying to create Process Definition Template
I meant to post this earlier but it had something to do with the data visualizer. Added a different version and all is well Sent from my iPhone On Mar 11, 2010, at 5:13 AM, Simon Urquhart surquh...@abydos-workflow.com wrote: ** Hi Kevin, Have you considered using Abydos Designer as an alternative ? This would provide you with more flexibility to create whatever SRM processes you need without having to create any PDTs or AOTs Please visit the Abydos website at www.abydos-workflow.com for more information. Kind regards, The Abydos Team. Tel: +44 (0)1582 400127 US Freephone: 866-635-4358 Fax: +44 (0)1582 450260 Email: i...@abydos-workflow.com Web: http://www.abydos-workflow.com Abydos Analyser - the quickest way to analyse, document, edit and graphically present workflow rules within BMC Remedy applications. Abydos Designer - the fastest and most efficient way to design, deploy, track and maintain IT or other business processes within BMC Remedy applications. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy 7.6 ITSM Suite documents
Its not available. Can you confirm that you have seen it? Regards Arnab On Fri, Mar 12, 2010 at 9:11 PM, Guillaume Rheault guilla...@dcshq.comwrote: ** Why not download them from the BMC support web site? Guillaume -- *From:* Action Request System discussion list(ARSList) [ arsl...@arslist.org] on behalf of Arnab Baral [arnab...@gmail.com] *Sent:* Friday, March 12, 2010 5:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Remedy 7.6 ITSM Suite documents ** Hi Listers, Does anybody have Remedy 7.6 ITSM Suite documents? If yes please share them or let me know the links. Its very urgent. Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Workflow newbie
What about doing your check with Active Links instead? That way, you can stop
the save action before it gets to the server and change the status of the
ticket in the display back to what you want.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Larry Barnes
Sent: Thursday, March 11, 2010 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Workflow newbie
**
Good morning,
I have created 2 Filters that run against any non-Standard Change Request.
The first filters executes on Modify and the Run If statement is: (
'Change Request Status' Planning In Progress) AND ('Change Type' !=
Standard Change)
If true it reads a filed from another from, CHG:Associations with a Set
Fields If statement:
( 'Request ID02' = $Infrastructure Change ID$) AND ( 'Request Type01' =
Configuration Item)
A temp filed called: z1D CI_RelationshipCheck is set to the value found in
the $Request ID02$ field.
The second filter runs after the first (execution order is 1 higher) and also
Executes on Modify
The Run if statement is:
( 'z1D CI_RelationshipCheck' = $NULL$ ) AND ( 'Change Request Status'
Planning In Progress) and ('Change Type' != Standard Change)
All seems to work well, if a CI has not been related to the ticket then an
error message pops up on the screen.
What I'm trying to do, and can't figure out is,
* Once the ticket is modified the Change Request Status Field gets changed from
Planning In Progress to Scheduled for Review
* If there is no related CI then I want this field changed back to Planning In
Progress.
* The user is required to select the Next Stage option in the Progress Flow
bar in
order to have the status changed back.
(This is what I'm trying to avoid having the user do)
Can this be done with in the second filter? This is where I'm stuck, I would
like to make this a better process than selecting the Next Stage option twice
to reset this field value.
I come form the old days of programming and having requiring the user to select
the Next Stage option twice to reset the Status filed seems like poor
programming.
Thanks for your time in looking at my dilemma,
Larry B.
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and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
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copies of the original message.
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Re: OT - Junior Remedy Developer - Washington DC
** Also, I'd think that having a security clearance would have a value that should be factored into deciding if this were an acceptable wage. I've never delved into government work, so I don't know how much value that has, but its gotta be worth something. Thad Esser Remedy Developer From: Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Date: 03/12/2010 08:06 AM Subject: Re: OT - Junior Remedy Developer - Washington DC Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people dont want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelors degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree 55-65K 6 Years of Exp w/o Bachelors Degree 55-65K 6+ Years of Exp with or w/o Bachelors Degree 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com | www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
OT - Junior Remedy Developer - Washington DC
Interesting Remedy skills being passed from generations, like a craft in the middle ages With the cost of college education going up continuously, and seeing no end in sight to this trend, and on top of that getting a degree that does not provide you with the necessary education and skills for today's work environment, that's the way to dot it One more confirmation that history is circular Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Dennis Ruble [ddru...@rockwellcollins.com] Sent: Friday, March 12, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don’t want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor’s degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree – 55-65K 6 Years of Exp w/o Bachelors Degree – 55-65K 6+ Years of Exp with or w/o Bachelors Degree – 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.commailto:jkitc...@kforce.com | www.govtrecruiter.comhttp://www.govtrecruiter.com/ Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Retriving the application name for a form
It shouldn't be, but realistically, I need to do it for every application if I want the full set of data, and while each individual application doesn't take too long, getting them all takes a good 30 seconds or so. That wouldn't be so bad, except that that's happening as the result of a user interaction in an application and is way too long to wait for this particular interaction to complete... Perhaps I can just be smarter about it and only pull back applications until I find the one that contains the given form. I could also start with the most likely applications and then go from there. That way, most of the time, I'll get a quick hit. If a person selects a form that doesn't belong to an application, however, I'm back to where I started, because then they'll have to wait for the full list to get loaded to find out that it doesn't belong to an application... Or maybe there's a better way to do things. This is what I'm really trying to accomplish: I have an application that allows people to create records in Remedy. For various reasons, I have the application running with an administrative account, but I need to still limit the ability of people to create records only in forms that they have permissions to. For regular group permissions, it's easy - I just pull their list of permissions from the user form and compare them to the permissions on the form. The snitch comes in when the form belongs to an application and has roles assigned for the permissions. In that case, I either needs to find an easy way to relate those roles back to permission groups or to find out which roles the user has so I can make an accurate check. The problem I'm seeing so far though, is that I'm still stuck determine which application the form belongs to, because if I want to pull the role/group associations from the Roles form, I still need to know the application. And if I want to use the API to find out what roles a person has, I also need the name of the application. Any other ideas? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Lyle, Based on my short research this morning, I don't believe that the form knows what application it's a member ofnot independently at least. The process of pulling the applications and doing something similar to a '.contains()' on the form list shouldn't be too time consuming. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 11, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Retriving the application name for a form ** Hi all, Does anyone know of a way to determine what application a given form belongs to using the Remedy API? So far, the best I've come up with is to pull a list of all the applications and then pull a list of forms for each application and then load that into a lookup data structure. That works, but it's very slow. Any other ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy 7.6 ITSM Suite documents
it's definitely there, I just checked it Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Arnab Baral [arnab...@gmail.com] Sent: Friday, March 12, 2010 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.6 ITSM Suite documents ** Its not available. Can you confirm that you have seen it? Regards Arnab On Fri, Mar 12, 2010 at 9:11 PM, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com wrote: ** Why not download them from the BMC support web site? Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.orgmailto:arslist@ARSLIST.ORG] on behalf of Arnab Baral [arnab...@gmail.commailto:arnab...@gmail.com] Sent: Friday, March 12, 2010 5:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy 7.6 ITSM Suite documents ** Hi Listers, Does anybody have Remedy 7.6 ITSM Suite documents? If yes please share them or let me know the links. Its very urgent. Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT - Junior Remedy Developer - Washington DC
I can't get my kids to think programming is coolmaybe it's a girl thing... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, March 12, 2010 10:26 AM To: arslist@ARSLIST.ORG Subject: OT - Junior Remedy Developer - Washington DC ** Interesting Remedy skills being passed from generations, like a craft in the middle ages With the cost of college education going up continuously, and seeing no end in sight to this trend, and on top of that getting a degree that does not provide you with the necessary education and skills for today's work environment, that's the way to dot it One more confirmation that history is circular Guillaume _ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Dennis Ruble [ddru...@rockwellcollins.com] Sent: Friday, March 12, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | mailto:jkitc...@kforce.com jkitc...@kforce.com | http://www.govtrecruiter.com/ www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy 7.6 ITSM Suite documents
I have seen it here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=175293 Obviously, you'll need a Support ID to get in. but you have that. Enjoy, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arnab Baral Sent: Friday, March 12, 2010 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.6 ITSM Suite documents ** Its not available. Can you confirm that you have seen it? Regards Arnab On Fri, Mar 12, 2010 at 9:11 PM, Guillaume Rheault guilla...@dcshq.com wrote: ** Why not download them from the BMC support web site? Guillaume _ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Arnab Baral [arnab...@gmail.com] Sent: Friday, March 12, 2010 5:20 AM To: arslist@ARSLIST.ORG Subject: Remedy 7.6 ITSM Suite documents ** Hi Listers, Does anybody have Remedy 7.6 ITSM Suite documents? If yes please share them or let me know the links. Its very urgent. Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Junior Remedy Developer - Washingotn DC
Good thing is, it gets you a Clearence On Thu, Mar 11, 2010 at 5:27 PM, Dan Wangler da...@swbell.net wrote: ** Mano See. Some people don’t want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kitchen, Joshua *Sent:* Wednesday, March 10, 2010 12:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor’s degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree – 55-65K 6 Years of Exp w/o Bachelors Degree – 55-65K 6+ Years of Exp with or w/o Bachelors Degree – 75K MAX *Respectfully,* *Joshua Kitchen* Senior Recruiter | *Kforce *Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com | www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Retriving the application name for a form
This might get a bit complicated...but you have the role ID from the formyou should be able to look in the role form and find out what applications that role belongs to...it doesn't NEED to be unique, but might be, if it's unique then you already have the mapping from role to group and you can check to see if they are in that group. In the case of the role id not being unique, you then have a list of applications you can check to determine which app the form is a member ofbut further...if the role ID is not unique, you could check the role/group mapping and see if they are the same, if they are, it's irrelevant which app the form belongs to because both reference the same group, so you can check the users membership.does this make sense? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** It shouldn't be, but realistically, I need to do it for every application if I want the full set of data, and while each individual application doesn't take too long, getting them all takes a good 30 seconds or so. That wouldn't be so bad, except that that's happening as the result of a user interaction in an application and is way too long to wait for this particular interaction to complete. Perhaps I can just be smarter about it and only pull back applications until I find the one that contains the given form. I could also start with the most likely applications and then go from there. That way, most of the time, I'll get a quick hit. If a person selects a form that doesn't belong to an application, however, I'm back to where I started, because then they'll have to wait for the full list to get loaded to find out that it doesn't belong to an application. Or maybe there's a better way to do things. This is what I'm really trying to accomplish: I have an application that allows people to create records in Remedy. For various reasons, I have the application running with an administrative account, but I need to still limit the ability of people to create records only in forms that they have permissions to. For regular group permissions, it's easy - I just pull their list of permissions from the user form and compare them to the permissions on the form. The snitch comes in when the form belongs to an application and has roles assigned for the permissions. In that case, I either needs to find an easy way to relate those roles back to permission groups or to find out which roles the user has so I can make an accurate check. The problem I'm seeing so far though, is that I'm still stuck determine which application the form belongs to, because if I want to pull the role/group associations from the Roles form, I still need to know the application. And if I want to use the API to find out what roles a person has, I also need the name of the application. Any other ideas? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Lyle, Based on my short research this morning, I don't believe that the form knows what application it's a member ofnot independently at least. The process of pulling the applications and doing something similar to a '.contains()' on the form list shouldn't be too time consuming. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 11, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Retriving the application name for a form ** Hi all, Does anyone know of a way to determine what application a given form belongs to using the Remedy API? So far, the best I've come up with is to pull a list of all the applications and then pull a list of forms for each application and then load that into a lookup data structure. That works, but it's very slow. Any other ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT - Junior Remedy Developer - Washington DC (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I don't think anyone is saying that they would prefer to starve than work at that rate but from what I've seen 65k is the median rate for a Junior Remedy Dev in my area and the cost of living locally is about half that of the DC area. Add in the requirement to either have or be able to acquire a Secret clearance and the soft degree requirement and that rate in that region is going to raise some eyebrows. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Friday, March 12, 2010 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Also, I'd think that having a security clearance would have a value that should be factored into deciding if this were an acceptable wage. I've never delved into government work, so I don't know how much value that has, but its gotta be worth something. Thad Esser Remedy Developer From: Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Date: 03/12/2010 08:06 AM Subject:Re: OT - Junior Remedy Developer - Washington DC Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com/ Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this
Re: OT - Junior Remedy Developer - Washington DC
As a girl who started coding (in basic) back in grade school, I'd have to say that thinking programming is cool could definitely be a girl thing. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** I can't get my kids to think programming is coolmaybe it's a girl thing... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, March 12, 2010 10:26 AM To: arslist@ARSLIST.ORG Subject: OT - Junior Remedy Developer - Washington DC ** Interesting Remedy skills being passed from generations, like a craft in the middle ages With the cost of college education going up continuously, and seeing no end in sight to this trend, and on top of that getting a degree that does not provide you with the necessary education and skills for today's work environment, that's the way to dot it One more confirmation that history is circular Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Dennis Ruble [ddru...@rockwellcollins.com] Sent: Friday, March 12, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.commailto:jkitc...@kforce.com | www.govtrecruiter.comhttp://www.govtrecruiter.com/ Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is there an extract file that can be produced from Remedy that will list FIELD / ID per form? :
Hi Howard, Abydos Analyser can produce this report easily. The Produce Documentation function can be customised to produce an Excel spreadsheet listing all the fields and their IDs on a single form. Let us know if you'd like to learn more or check out our YouTube channel. http://www.youtube.com/user/AbydosWorkflow Kind regards, The Abydos Team. Tel: +44 (0)1582 400127 US Freephone: 866-635-4358 Fax: +44 (0)1582 450260 Email: i...@abydos-workflow.com Web: http://www.abydos-workflow.com Abydos Analyser - the quickest way to analyse, document, edit and graphically present workflow rules within BMC Remedy applications. Abydos Designer - the fastest and most efficient way to design, deploy, track and maintain IT or other business processes within BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT - Junior Remedy Developer - Washington DC
My oldest daughter and I were discussing our day at work (she is the banking industry) and she looked at me and said I still don't understand what you do. I replied, I don't either. That's what makes it so fun. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, March 12, 2010 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** As a girl who started coding (in basic) back in grade school, I'd have to say that thinking programming is cool could definitely be a girl thing. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** I can't get my kids to think programming is coolmaybe it's a girl thing... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, March 12, 2010 10:26 AM To: arslist@ARSLIST.ORG Subject: OT - Junior Remedy Developer - Washington DC ** Interesting Remedy skills being passed from generations, like a craft in the middle ages With the cost of college education going up continuously, and seeing no end in sight to this trend, and on top of that getting a degree that does not provide you with the necessary education and skills for today's work environment, that's the way to dot it One more confirmation that history is circular Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Dennis Ruble [ddru...@rockwellcollins.com] Sent: Friday, March 12, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com/ Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies
Re: Remedy 7.6 ITSM Suite documents
Thanks a lot. I confirm that I can see that. Cheers! Arnab On Fri, Mar 12, 2010 at 11:05 PM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: ** I have seen it here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=175293 Obviously, you’ll need a Support ID to get in… but you have that. Enjoy, Matt R. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Arnab Baral *Sent:* Friday, March 12, 2010 11:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy 7.6 ITSM Suite documents ** Its not available. Can you confirm that you have seen it? Regards Arnab On Fri, Mar 12, 2010 at 9:11 PM, Guillaume Rheault guilla...@dcshq.com wrote: ** Why not download them from the BMC support web site? Guillaume -- *From:* Action Request System discussion list(ARSList) [ arsl...@arslist.org] on behalf of Arnab Baral [arnab...@gmail.com] *Sent:* Friday, March 12, 2010 5:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Remedy 7.6 ITSM Suite documents ** Hi Listers, Does anybody have Remedy 7.6 ITSM Suite documents? If yes please share them or let me know the links. Its very urgent. Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Retriving the application name for a form
Perfectly. I like it. You're brilliant, LJ! Thanks! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** This might get a bit complicated...but you have the role ID from the formyou should be able to look in the role form and find out what applications that role belongs to...it doesn't NEED to be unique, but might be, if it's unique then you already have the mapping from role to group and you can check to see if they are in that group. In the case of the role id not being unique, you then have a list of applications you can check to determine which app the form is a member ofbut further...if the role ID is not unique, you could check the role/group mapping and see if they are the same, if they are, it's irrelevant which app the form belongs to because both reference the same group, so you can check the users membership.does this make sense? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** It shouldn't be, but realistically, I need to do it for every application if I want the full set of data, and while each individual application doesn't take too long, getting them all takes a good 30 seconds or so. That wouldn't be so bad, except that that's happening as the result of a user interaction in an application and is way too long to wait for this particular interaction to complete... Perhaps I can just be smarter about it and only pull back applications until I find the one that contains the given form. I could also start with the most likely applications and then go from there. That way, most of the time, I'll get a quick hit. If a person selects a form that doesn't belong to an application, however, I'm back to where I started, because then they'll have to wait for the full list to get loaded to find out that it doesn't belong to an application... Or maybe there's a better way to do things. This is what I'm really trying to accomplish: I have an application that allows people to create records in Remedy. For various reasons, I have the application running with an administrative account, but I need to still limit the ability of people to create records only in forms that they have permissions to. For regular group permissions, it's easy - I just pull their list of permissions from the user form and compare them to the permissions on the form. The snitch comes in when the form belongs to an application and has roles assigned for the permissions. In that case, I either needs to find an easy way to relate those roles back to permission groups or to find out which roles the user has so I can make an accurate check. The problem I'm seeing so far though, is that I'm still stuck determine which application the form belongs to, because if I want to pull the role/group associations from the Roles form, I still need to know the application. And if I want to use the API to find out what roles a person has, I also need the name of the application. Any other ideas? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Lyle, Based on my short research this morning, I don't believe that the form knows what application it's a member ofnot independently at least. The process of pulling the applications and doing something similar to a '.contains()' on the form list shouldn't be too time consuming. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 11, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Retriving the application name for a form ** Hi all, Does anyone know of a way to determine what application a given form belongs to using the Remedy API? So far, the best I've come up with is to pull a list of all the applications and then pull a list of forms for each application and then load that into a lookup data structure. That works, but it's very slow. Any other ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Re: OT - Junior Remedy Developer - Washington DC
now that's Friday humor :D _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, March 12, 2010 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** My oldest daughter and I were discussing our day at work (she is the banking industry) and she looked at me and said I still don't understand what you do. I replied, I don't either. That's what makes it so fun. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, March 12, 2010 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** As a girl who started coding (in basic) back in grade school, I'd have to say that thinking programming is cool could definitely be a girl thing. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** I can't get my kids to think programming is coolmaybe it's a girl thing... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, March 12, 2010 10:26 AM To: arslist@ARSLIST.ORG Subject: OT - Junior Remedy Developer - Washington DC ** Interesting Remedy skills being passed from generations, like a craft in the middle ages With the cost of college education going up continuously, and seeing no end in sight to this trend, and on top of that getting a degree that does not provide you with the necessary education and skills for today's work environment, that's the way to dot it One more confirmation that history is circular Guillaume _ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Dennis Ruble [ddru...@rockwellcollins.com] Sent: Friday, March 12, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | mailto:jkitc...@kforce.com jkitc...@kforce.com | http://www.govtrecruiter.com/ www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain
Re: Retriving the application name for a form
Glad I could be of use to someone today :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Perfectly. I like it. You're brilliant, LJ! Thanks! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** This might get a bit complicated...but you have the role ID from the formyou should be able to look in the role form and find out what applications that role belongs to...it doesn't NEED to be unique, but might be, if it's unique then you already have the mapping from role to group and you can check to see if they are in that group. In the case of the role id not being unique, you then have a list of applications you can check to determine which app the form is a member ofbut further...if the role ID is not unique, you could check the role/group mapping and see if they are the same, if they are, it's irrelevant which app the form belongs to because both reference the same group, so you can check the users membership.does this make sense? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** It shouldn't be, but realistically, I need to do it for every application if I want the full set of data, and while each individual application doesn't take too long, getting them all takes a good 30 seconds or so. That wouldn't be so bad, except that that's happening as the result of a user interaction in an application and is way too long to wait for this particular interaction to complete. Perhaps I can just be smarter about it and only pull back applications until I find the one that contains the given form. I could also start with the most likely applications and then go from there. That way, most of the time, I'll get a quick hit. If a person selects a form that doesn't belong to an application, however, I'm back to where I started, because then they'll have to wait for the full list to get loaded to find out that it doesn't belong to an application. Or maybe there's a better way to do things. This is what I'm really trying to accomplish: I have an application that allows people to create records in Remedy. For various reasons, I have the application running with an administrative account, but I need to still limit the ability of people to create records only in forms that they have permissions to. For regular group permissions, it's easy - I just pull their list of permissions from the user form and compare them to the permissions on the form. The snitch comes in when the form belongs to an application and has roles assigned for the permissions. In that case, I either needs to find an easy way to relate those roles back to permission groups or to find out which roles the user has so I can make an accurate check. The problem I'm seeing so far though, is that I'm still stuck determine which application the form belongs to, because if I want to pull the role/group associations from the Roles form, I still need to know the application. And if I want to use the API to find out what roles a person has, I also need the name of the application. Any other ideas? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Lyle, Based on my short research this morning, I don't believe that the form knows what application it's a member ofnot independently at least. The process of pulling the applications and doing something similar to a '.contains()' on the form list shouldn't be too time consuming. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 11, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Retriving the application name for a form ** Hi all, Does anyone know of a way to determine what application a given form belongs to using the Remedy API? So far, the best I've come up with is to pull a list of all the applications and then pull a list of forms for each application and then load that into a lookup data structure. That works, but it's very slow. Any other ideas? Thanks, Lyle NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended
Re: Auto sending out word document from Remedy.
Thanks for the recommendation, but Perl is a complete new language for me. Is there any other way to do it? Thanks, Huiqing From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Auto sending out word document from Remedy. ** I would recommend looking into Perl's com interfacethere should be examples online on how to open and edit office files through perlthen you can use ARSPerl to get the info out of remedy and use perl's smtp interface to email the files out. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Thursday, March 11, 2010 8:24 AM To: arslist@ARSLIST.ORG Subject: Auto sending out word document from Remedy. ** All, I am working on a requirement that whenever a user closes a Remedy ticket, system should automatically email customer a word document (content of the word document is coming from the Remedy ticket) I have some idea of auto generating word document: 1. create a word template 2. Use DDE to open, pass value, and close the file But I am not sure what is the best way to send out this file through email, have you ever worked on similar task before? If so, how did you do it? Thank you!! Huiqing _ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ /PREBRspan style='font-size:8.0pt;font-family:Arial,sans-serif;color:#003366' _BR This electronic message and any files transmitted with it containsBR information from iDirect, which may be privileged, proprietaryBR and/or confidential. It is intended solely for the use of the individualBR or entity to whom they are addressed. If you are not the originalBR recipient or the person responsible for delivering the email to theBR intended recipient, be advised that you have received this emailBR in error, and that any use, dissemination, forwarding, printing, orBR copying of this email is strictly prohibited. If you received this emailBR in error, please delete it and immediately notify the sender.BR _ /SPANPRE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT - Junior Remedy Developer - Washington DC (UNCLASSIFIED)
A junior position is still a step in the right direction for someone who is a geek at Best Buy(no insult intended) and trying to better himself. You get in, you prove yourself, and your salary goes up or you move on with more experience to the next position. The position can be a resume builder and I maintain that its a reasonable first step for someone getting into the industry even if the starting salary may be on the low side. If its something you want to do, sometimes you've got to take what's available and work your way up! Regards, Dennis Hermann, John N Mr CTR US USA TRADOC john.herma...@us.army.mil Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 11:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT - Junior Remedy Developer - Washington DC (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I don't think anyone is saying that they would prefer to starve than work at that rate but from what I've seen 65k is the median rate for a Junior Remedy Dev in my area and the cost of living locally is about half that of the DC area. Add in the requirement to either have or be able to acquire a Secret clearance and the soft degree requirement and that rate in that region is going to raise some eyebrows. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Friday, March 12, 2010 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Also, I'd think that having a security clearance would have a value that should be factored into deciding if this were an acceptable wage. I've never delved into government work, so I don't know how much value that has, but its gotta be worth something. Thad Esser Remedy Developer From:Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Date:03/12/2010 08:06 AM Subject: Re: OT - Junior Remedy Developer - Washington DC Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com/ Great People = Great Results Confidentiality Notice: This
Re: OT - Junior Remedy Developer - Washington DC
I am going to jump in on this. The reply to Joshua Kitchen's listing was not intended for this list. This was intended to be a forwarded to a personal friend I had just had the salary conversation with. My apologies if this offended anyone. I guess if I knew how to use Outlook and knew the differences between Reply and Forward, I would have one of the high paying jobs. Dan Dan Wangler, From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Friday, March 12, 2010 9:53 AM To: arslist@ARSLIST.ORG Subject: OT - Junior Remedy Developer - Washington DC (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can you ask for? Sure more money, but at least it is a job here in the US and not going offshore somewhere! If you don't like the offer, ignore it or write the poster privately. From past experience, people who are looking for employees or are recruiting for employers have long memories and they will remember the negative remarks a lot longer than they will the positive remarks. Good luck in your job search! I will crawl back into my hole now! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, March 11, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Junior Remedy Developer - Washingotn DC ** Mano See. Some people don't want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua Sent: Wednesday, March 10, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor's degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree - 55-65K 6 Years of Exp w/o Bachelors Degree - 55-65K 6+ Years of Exp with or w/o Bachelors Degree - 75K MAX Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Auto sending out word document from Remedy.
Wellyou could as you suggested use OLE/DDE to generate the filethis process would require storing the template on the server, getting it to the client machine, edit/save the fileyou could then save that file to an attachment field on the form, then kick off a notification via filteror create a record in the ar system email messages form with that attachmentbut this would require allot of work client side for something that the client doing the work doesn't actually care about... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Friday, March 12, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Auto sending out word document from Remedy. ** Thanks for the recommendation, but Perl is a complete new language for me. Is there any other way to do it? Thanks, Huiqing From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Auto sending out word document from Remedy. ** I would recommend looking into Perl's com interfacethere should be examples online on how to open and edit office files through perlthen you can use ARSPerl to get the info out of remedy and use perl's smtp interface to email the files out. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Thursday, March 11, 2010 8:24 AM To: arslist@ARSLIST.ORG Subject: Auto sending out word document from Remedy. ** All, I am working on a requirement that whenever a user closes a Remedy ticket, system should automatically email customer a word document (content of the word document is coming from the Remedy ticket) I have some idea of auto generating word document: 1. create a word template 2. Use DDE to open, pass value, and close the file But I am not sure what is the best way to send out this file through email, have you ever worked on similar task before? If so, how did you do it? Thank you!! Huiqing _ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Audit Log data
We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Audit Log data
If you truly do not use it, then don't bring it over. You are right that imports should create a new audit record for those entries, so nothing should be broken by not importing the old data. You just lose that information. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 12, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: Audit Log data ** We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.1 - Change Management
This sounds like a browser caching issue to me - like it's mixing old and new javascript. I would recommend having the user log out, flush their browser's cache (delete temporary internet files) and log in again and try again. I think you general see errors similar to this most often after migrating changes to production, because it regenerates all the java script files when it recompiles the form, and they aren't guaranteed to be the same as before. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Friday, March 12, 2010 7:59 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.1 - Change Management All, One of our customer has ARS v7.1 and ITSM 7.1 When they try to save a change request (some times) get the following 'Caught exeception: 't.LoadResultsList' is null or not an object This is all on mid-tier (tomcat / IIS) Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Re: Audit Log data
Remember that as of 7.5 when you create/ modify a CTM:People record a new BMC_Person is created in the Sandbox then reconciled into BMC_Person. We found out when we ran our People update job and ground the system to a halt due to the reconciliation job running inline instead of scheduled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 12, 2010 12:44 PM To: arslist@ARSLIST.ORG Subject: Audit Log data ** We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT - Junior Remedy Developer - Washington DC (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I agree, a foot in the door beats an unemployment check. However, of the three candidate descriptions the only one that seems viable is the 1yr w/degree. I would imagine that by the time a person gets 6 years of experience they should be at a maturity point career wise to be able to demand (figuratively) something in a higher pay band with or without a degree to look nice on the cubicle wall. Again, this is not intended to single out this particular job offering, recruiter, or employer as I'm sure we have all seen similar offerings at one time or another. I (and others) have simply used this opportunity to point out the disconnect between the requirements and compensation packages that (typically) come out of the HR department and the realities that go along with the requirements. Using myself as an example, currently I would not meet the criteria as I have neither a degree nor 6+ years of experience. I imagine that if I were at the 6+ year (or early to mid career if you prefer) mark I would not be considering a job in the DC area for 65-75k unless I had the opportunity to move directly into another job at around 30-40% more compensation. As always, the above is only my personal opinion and I wish Mr. Kitchen and his company the best of luck in filling the position. I'm sure they will be able to. If I was in search of an entry level developer job I would certainly give it a hard look. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Friday, March 12, 2010 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC (UNCLASSIFIED) ** A junior position is still a step in the right direction for someone who is a geek at Best Buy(no insult intended) and trying to better himself. You get in, you prove yourself, and your salary goes up or you move on with more experience to the next position. The position can be a resume builder and I maintain that its a reasonable first step for someone getting into the industry even if the starting salary may be on the low side. If its something you want to do, sometimes you've got to take what's available and work your way up! Regards, Dennis Hermann, John N Mr CTR US USA TRADOC john.herma...@us.army.mil Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 11:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT - Junior Remedy Developer - Washington DC (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I don't think anyone is saying that they would prefer to starve than work at that rate but from what I've seen 65k is the median rate for a Junior Remedy Dev in my area and the cost of living locally is about half that of the DC area. Add in the requirement to either have or be able to acquire a Secret clearance and the soft degree requirement and that rate in that region is going to raise some eyebrows. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Friday, March 12, 2010 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Junior Remedy Developer - Washington DC ** Also, I'd think that having a security clearance would have a value that should be factored into deciding if this were an acceptable wage. I've never delved into government work, so I don't know how much value that has, but its gotta be worth something. Thad Esser Remedy Developer From: Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Date: 03/12/2010 08:06 AM Subject: Re: OT - Junior Remedy Developer - Washington DC Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Claire, I agree completely. I have two sons who like what I do for a living and are learning the ropes and writing their first applications. This is just the kind of post they'll be responding to with a little more experience. Keep them coming! BTW, I just got back from two weeks on the beach -- does a great job on that cranky thing. Dennis Sanford, Claire claire.sanf...@memorialhermann.org Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/12/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT - Junior Remedy Developer - Washington DC ** (Disclaimer) It is Friday and I am cranky! People need to stop bashing and attacking the people who post jobs here. I am not looking for a job now, but I would appreciate their posts if I was I would think that for those looking for work, something is better than nothing. It is a Junior position. They provide options for those without a degree. What more can
Re: Audit Log data
As an aside. has anyone else noticed that OOB these forms have no indexes? So, if you have a large number of Incidents with lots of activity and you try to 'View Audit Log', it may take a while to open up (I've seen up to 45 seconds or more!).. Adding a single index to the underlying HPD:HelpDesk_AuditLogSystem form will bring that back down to a manageable time ( 1-3 seconds). I honestly haven't checked in 7.5 or 7.6, though, to see if that was cleaned up. Anyway, Happy Friday everyone! Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, March 12, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** If you truly do not use it, then don't bring it over. You are right that imports should create a new audit record for those entries, so nothing should be broken by not importing the old data. You just lose that information. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 12, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: Audit Log data ** We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Audit Log data
Yep, I noticed that too. That's a nasty omission IMO. In our case, adding an index took it down to subsecond query times when viewing the audit log. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Friday, March 12, 2010 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** As an aside... has anyone else noticed that OOB these forms have no indexes? So, if you have a large number of Incidents with lots of activity and you try to 'View Audit Log', it may take a while to open up (I've seen up to 45 seconds or more!) Adding a single index to the underlying HPD:HelpDesk_AuditLogSystem form will bring that back down to a manageable time ( 1-3 seconds). I honestly haven't checked in 7.5 or 7.6, though, to see if that was cleaned up. Anyway, Happy Friday everyone! Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, March 12, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** If you truly do not use it, then don't bring it over. You are right that imports should create a new audit record for those entries, so nothing should be broken by not importing the old data. You just lose that information. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 12, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: Audit Log data ** We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Audit Log data
What field did you add an index on? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** Yep, I noticed that too. That's a nasty omission IMO. In our case, adding an index took it down to subsecond query times when viewing the audit log. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Friday, March 12, 2010 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** As an aside... has anyone else noticed that OOB these forms have no indexes? So, if you have a large number of Incidents with lots of activity and you try to 'View Audit Log', it may take a while to open up (I've seen up to 45 seconds or more!) Adding a single index to the underlying HPD:HelpDesk_AuditLogSystem form will bring that back down to a manageable time ( 1-3 seconds). I honestly haven't checked in 7.5 or 7.6, though, to see if that was cleaned up. Anyway, Happy Friday everyone! Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, March 12, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** If you truly do not use it, then don't bring it over. You are right that imports should create a new audit record for those entries, so nothing should be broken by not importing the old data. You just lose that information. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 12, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: Audit Log data ** We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Audit Log data
I have two indexes on the form. One on Original Request ID and another on Log Key 1. Log Key 1 is probably more significant, because I believe that's the field that gets joined to when viewing the Audit Log in the application. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, March 12, 2010 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** What field did you add an index on? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** Yep, I noticed that too. That's a nasty omission IMO. In our case, adding an index took it down to subsecond query times when viewing the audit log. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Friday, March 12, 2010 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** As an aside... has anyone else noticed that OOB these forms have no indexes? So, if you have a large number of Incidents with lots of activity and you try to 'View Audit Log', it may take a while to open up (I've seen up to 45 seconds or more!) Adding a single index to the underlying HPD:HelpDesk_AuditLogSystem form will bring that back down to a manageable time ( 1-3 seconds). I honestly haven't checked in 7.5 or 7.6, though, to see if that was cleaned up. Anyway, Happy Friday everyone! Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, March 12, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** If you truly do not use it, then don't bring it over. You are right that imports should create a new audit record for those entries, so nothing should be broken by not importing the old data. You just lose that information. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 12, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: Audit Log data ** We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this
Re: Audit Log data
When upgrading to CMDB 7.6p1 you receive a warning saying that you need to remove any indexes prior to upgrade so keep that in mind as well. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** I have two indexes on the form. One on Original Request ID and another on Log Key 1. Log Key 1 is probably more significant, because I believe that's the field that gets joined to when viewing the Audit Log in the application. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, March 12, 2010 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** What field did you add an index on? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** Yep, I noticed that too. That's a nasty omission IMO. In our case, adding an index took it down to subsecond query times when viewing the audit log. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Friday, March 12, 2010 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** As an aside... has anyone else noticed that OOB these forms have no indexes? So, if you have a large number of Incidents with lots of activity and you try to 'View Audit Log', it may take a while to open up (I've seen up to 45 seconds or more!) Adding a single index to the underlying HPD:HelpDesk_AuditLogSystem form will bring that back down to a manageable time ( 1-3 seconds). I honestly haven't checked in 7.5 or 7.6, though, to see if that was cleaned up. Anyway, Happy Friday everyone! Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, March 12, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Audit Log data ** If you truly do not use it, then don't bring it over. You are right that imports should create a new audit record for those entries, so nothing should be broken by not importing the old data. You just lose that information. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, March 12, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: Audit Log data ** We are in the process of testing the move of all necessary data from an ITSM 7.0 system to an ITSM 7.6 system, which we will have to do again or at least update prior to moving the 7.6 system into production. Several of the tables with data are the three aliased identically (by some clueless BMC programmer(s)) as HelpDesk System Audit Log - they are really CTM:AuditLogSystem, HPD:HelpDesk_AuditLogSystem, and CHG:ChangeRequest_AuditLogSystem. The HPD one has 193 K records, and the CTM one has over 2 million records. We don't use Change enough for those records to matter (138 of them). Does anyone have a feel for how abandon-able this data is??? We have been studying it, and don't really see any utility in bringing it forward. We have never used it for anything, so I don't think we're going to miss it - unless doing so breaks something in the plumbing. The act of importing our CTM:People data generated one NEW CTM:AuditLogSystem record for every person imported or updated (rrrchive overwrite moved 214,966 records); bringing in the data from the source server would overwrite that, but why bother at all?? At this point, those 2 million-plus records look expendable to me. Any thoughts from the list?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity
Announce - Ruby API for Remedy
Quite awhile ago I wrote a Ruby API for Remedy -- I always intended to
share it -- but never got the time. Today -- I made the time.
Is it perfect - no.
Is it documented - no.
Does it work - yes.
Works with ARS 7.5 back to 6.00.
Requires Kinetic Link (free/open source) get it here:
http://www.kineticdata.com/Products/KineticLink.html
So -- if you are interested in Ruby and would like a copy -- let me
know.
Example:
require 'rubygems'
require 'link'
include Kinetic
Link.set_connection('Demo','','matrix.kineticdata.com:8081','127.0.0.1')
# get a list of all forms on arserver
Link.structures
# get a list of all users defined on arserver
Link.entries(User)
# create a record in a sample form
fields = {'2' = 'Tester', '4' = 'Tester', '8' = 'Test entry'}
Link.create(KLINK_CanonicalForm)
# find all entries matching ???
param = %|'Request ID'!=0|
existing_entry = Link::entries(KLINK_CanonicalForm,param)
# find specific entry
entry = Link::entry(KLINK_CanonicalForm, existing_entry)
# update the record
fields = {'8' = Test entry - #{Time.now}}
updated_record = Link.update(KLINK_CanonicalForm, record,
updated_fields)
# delete that record
Link.delete(KLINK_CanonicalForm, entry)
# how many users logged in?
Link.statistics(CURRENT_USERS)
Thanks,
-John
--
John Sundberg
Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930 I www.kineticdata.com
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Re: Advance Interface Form - really basic question
Vinay, Thanks for your response. I had already done all the copies of forms, ALs, Filters and Guides. (The manual says to make copies of everything - forms, ALs, filters and guides that are associated with the original form.) My question is do I disassociate the original Active Links and keep only the copied forms related to the copied AL, Filters and Guides? For instance, the AL Guide of SRS:ADN:SHR_CloseWindow_Javascript (the original) calls the AL of SRS:ADN:CloseWindow_Javascript. My AL Guide copy of (SRS:ADN:SHR_CloseWindow_Javascript_MyCopy) now has the ALs of SRS:ADN:CloseWindow_Javascript and the copy which is SRS:ADN:CloseWindow_Javascript_MyCopy. I would think that I woujld disassociate the original AL from SRS:ADN:SHR_CloseWindow_Javascript_MyCopy (which is my copy of the AL Guide) In addition, should the copied AL guide of SRS:ADN:SHR_CloseWindow_Javascript_MyCopy only be associated with the copied AIF form (SRS:AIF_WithBackendMapping_MyCopy) or should I keep the relations to the original forms (SRS:AdvancedInterface_WithBackendMapping and two other original AIF forms). Sorry to be so thick headed... just trying to avoid causing my own headaches. Christine On Mar 12, 9:40 am, Vinay Vermani vinay.verm...@gmail.com wrote: According to me, OOB worflow for AIF is shared workflow and you should attach them to the copied forms. E.g. To make a new AIF. I will open SRS:AdvancedInterface_WithBackendMapping and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all the Activelinks and Edit them to attach to SRS:AdvanceInterface_ MyNewAIFName. I will do same for same for Filters and Activelink Guides. Do not ever delete original form and associated workflow I hope it answers your question. Vinay Vermani Sr. Application Developer BMC Software Inc On Fri, Mar 12, 2010 at 10:14 AM, Christine christineperryi...@yahoo.comwrote: I am testing the use of Advanced Interface forms. I’ve followed the instructions in the SRM 2.2 Admin manual (appendix A) – copied the form SRS:AdvancedInterface_WithBackend Mapping to a new form with a naming convention for our use (pg 341). This is the only form I copied. I then copied the workflow (pgs 343) associated and attached workflow to new form (pg 344). I have some questions about disassociating the original forms and workflow from the copied forms. The manual doesn’t state outright that I should (or should not): 1 – Disassociate the original forms from the copied and updated workflow. In other words, should the Active Links, Filters and Guides only be associated with the newly copied form. 2 – Remove the original Active Links from the copied and updated Active Links. Currently the copied/updated Active Link Guides call both the original ALs and the copied ALs. As I am more of an admin/troubleshooter than a developer I thought I’d see if my gut-feeling to remove the original forms/workflow from the copied forms/workflow was correct. Thanks in advance Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ODBC Driver 7.1
Hi, did you ever find the solution to this? I'm having the exact same problem... Pargeter, Christie :CO IS wrote: Hi All - I am trying to install the Remedy User Tool (7.1 p 6) and when I go to the ODBC Data Source Admin console and try to add a System DSN I can't find the AR System ODBC Driver. I looked in the install folder and the dll is there but if I look in the registry it doesn't find it. Any ideas? I have tried to uninstall the client and reinstall (3 times) and same thing. If I look in User DSN I do see it but I can't open it. I get a registry component is missing. I am trying to install this on my Crystal Reports Server XI R2 server so I can run web reports. Window 2003 64 bit IIS / Tomcat Java 1.5_16 MidTier's ARWebReportViewer 7.1 p 6 Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst cparge...@lhs.org System Office tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/ODBC-Driver-7.1-tp23934059p27882805.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ODBC Driver 7.1
Hello, Yes, Kim Olds gave me the fix. Thanks again Kim! If you are using the 64 bit version – you can try this to configure the ODBC driver. It worked for our 64 bit Vista and 7 installs. Go to C:\Windows\SysWOW64 and right click on odbcad32.exe and run as administrator. This lets you enter the server. On 3/12/2010 at 3:04 PM, in message 27882805.p...@talk.nabble.com, cwalling claire...@hotmail.com wrote: Hi, did you ever find the solution to this? I'm having the exact same problem... Pargeter, Christie :CO IS wrote: Hi All - I am trying to install the Remedy User Tool (7.1 p 6) and when I go to the ODBC Data Source Admin console and try to add a System DSN I can't find the AR System ODBC Driver. I looked in the install folder and the dll is there but if I look in the registry it doesn't find it. Any ideas? I have tried to uninstall the client and reinstall (3 times) and same thing. If I look in User DSN I do see it but I can't open it. I get a registry component is missing. I am trying to install this on my Crystal Reports Server XI R2 server so I can run web reports. Window 2003 64 bit IIS / Tomcat Java 1.5_16 MidTier's ARWebReportViewer 7.1 p 6 Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst cparge...@lhs.org System Office tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/ODBC-Driver-7.1-tp23934059p27882805.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Change Template Not Triggering Approvals
We have created an approval mapping record a change template. The Change Template has some tasks associated to it. But when I select the change template the approval mapping does not get triggered. But If I manually create a change with the EXACT same categories it works. Then I created a change and manually selected the categories manually added one task. Then I moved the change out of draft and the approval mapping did not trigger. I created a template that with the correct categories no task templates and the approvals triggered. Why are the approvals not triggering if there are tasks associated to the change before it leaves draft? Can anyone tell me what I might be doing wrong or is this a feature? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
[no subject]
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Re: Retriving the application name for a form
LJ, just wanted to let you know that I implemented your suggestion, and it works great. For the forms we currently care about, there is no perceptible delay while I determine the group to use from the role. Thanks again for the suggestion! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Glad I could be of use to someone today :) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Perfectly. I like it. You're brilliant, LJ! Thanks! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** This might get a bit complicated...but you have the role ID from the formyou should be able to look in the role form and find out what applications that role belongs to...it doesn't NEED to be unique, but might be, if it's unique then you already have the mapping from role to group and you can check to see if they are in that group. In the case of the role id not being unique, you then have a list of applications you can check to determine which app the form is a member ofbut further...if the role ID is not unique, you could check the role/group mapping and see if they are the same, if they are, it's irrelevant which app the form belongs to because both reference the same group, so you can check the users membership.does this make sense? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, March 12, 2010 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** It shouldn't be, but realistically, I need to do it for every application if I want the full set of data, and while each individual application doesn't take too long, getting them all takes a good 30 seconds or so. That wouldn't be so bad, except that that's happening as the result of a user interaction in an application and is way too long to wait for this particular interaction to complete... Perhaps I can just be smarter about it and only pull back applications until I find the one that contains the given form. I could also start with the most likely applications and then go from there. That way, most of the time, I'll get a quick hit. If a person selects a form that doesn't belong to an application, however, I'm back to where I started, because then they'll have to wait for the full list to get loaded to find out that it doesn't belong to an application... Or maybe there's a better way to do things. This is what I'm really trying to accomplish: I have an application that allows people to create records in Remedy. For various reasons, I have the application running with an administrative account, but I need to still limit the ability of people to create records only in forms that they have permissions to. For regular group permissions, it's easy - I just pull their list of permissions from the user form and compare them to the permissions on the form. The snitch comes in when the form belongs to an application and has roles assigned for the permissions. In that case, I either needs to find an easy way to relate those roles back to permission groups or to find out which roles the user has so I can make an accurate check. The problem I'm seeing so far though, is that I'm still stuck determine which application the form belongs to, because if I want to pull the role/group associations from the Roles form, I still need to know the application. And if I want to use the API to find out what roles a person has, I also need the name of the application. Any other ideas? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Friday, March 12, 2010 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Retriving the application name for a form ** Lyle, Based on my short research this morning, I don't believe that the form knows what application it's a member ofnot independently at least. The process of pulling the applications and doing something similar to a '.contains()' on the form list shouldn't be too time consuming. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, March 11, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Retriving the application name for a form ** Hi all, Does anyone know of a way to determine what
Truncate the Distributed Pending tables
All, Due to some runaway workflow (which I've since disabled) I ended up with 2.5 million records in the Distributed Pending table. This is after manually whittling it down from 3.5 million, 1 at a time, via the User client. Given the current transfer rate, it would take 10 days for the remaining queue to flush out by itself, assuming no connectivity problems (which I can't assume, but that's another problem). Will it hurt anything to simply run a SQL statement truncate table Txxx (and truncate table Hxxx) against the Distributed Pending form? I am afraid this wil cause 2.5 million Fail updates back to the source form, so I am thinking I should first stop AR Server. NOTE that I am not concerned about losing the pending DSO transactions (I am manually exporting the relevant source records, and importing them to the target server). Thanx in advance, Joe C. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Advance Interface Form - really basic question
In that case you dont need to keep OOB workflow attached to your AIF as its duplicate. Yes, disassociate the original Active Links from your AIF.(dont delete). Let me know, if answers your question - Vinay Vermani On Fri, Mar 12, 2010 at 2:41 PM, Christine christineperryi...@yahoo.comwrote: Vinay, Thanks for your response. I had already done all the copies of forms, ALs, Filters and Guides. (The manual says to make copies of everything - forms, ALs, filters and guides that are associated with the original form.) My question is do I disassociate the original Active Links and keep only the copied forms related to the copied AL, Filters and Guides? For instance, the AL Guide of SRS:ADN:SHR_CloseWindow_Javascript (the original) calls the AL of SRS:ADN:CloseWindow_Javascript. My AL Guide copy of (SRS:ADN:SHR_CloseWindow_Javascript_MyCopy) now has the ALs of SRS:ADN:CloseWindow_Javascript and the copy which is SRS:ADN:CloseWindow_Javascript_MyCopy. I would think that I woujld disassociate the original AL from SRS:ADN:SHR_CloseWindow_Javascript_MyCopy (which is my copy of the AL Guide) In addition, should the copied AL guide of SRS:ADN:SHR_CloseWindow_Javascript_MyCopy only be associated with the copied AIF form (SRS:AIF_WithBackendMapping_MyCopy) or should I keep the relations to the original forms (SRS:AdvancedInterface_WithBackendMapping and two other original AIF forms). Sorry to be so thick headed... just trying to avoid causing my own headaches. Christine On Mar 12, 9:40 am, Vinay Vermani vinay.verm...@gmail.com wrote: According to me, OOB worflow for AIF is shared workflow and you should attach them to the copied forms. E.g. To make a new AIF. I will open SRS:AdvancedInterface_WithBackendMapping and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all the Activelinks and Edit them to attach to SRS:AdvanceInterface_ MyNewAIFName. I will do same for same for Filters and Activelink Guides. Do not ever delete original form and associated workflow I hope it answers your question. Vinay Vermani Sr. Application Developer BMC Software Inc On Fri, Mar 12, 2010 at 10:14 AM, Christine christineperryi...@yahoo.comwrote: I am testing the use of Advanced Interface forms. I’ve followed the instructions in the SRM 2.2 Admin manual (appendix A) – copied the form SRS:AdvancedInterface_WithBackend Mapping to a new form with a naming convention for our use (pg 341). This is the only form I copied. I then copied the workflow (pgs 343) associated and attached workflow to new form (pg 344). I have some questions about disassociating the original forms and workflow from the copied forms. The manual doesn’t state outright that I should (or should not): 1 – Disassociate the original forms from the copied and updated workflow. In other words, should the Active Links, Filters and Guides only be associated with the newly copied form. 2 – Remove the original Active Links from the copied and updated Active Links. Currently the copied/updated Active Link Guides call both the original ALs and the copied ALs. As I am more of an admin/troubleshooter than a developer I thought I’d see if my gut-feeling to remove the original forms/workflow from the copied forms/workflow was correct. Thanks in advance Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OLE spell check active link and performance
This will not impact the server at all. It uses the local client to run and the local MS Word spell check. On Mar 11, 12:13 pm, remedy lee haeyoon@gmail.com wrote: Hi, I'm using the OLE spell check active link in the Integrating guide. I'm wondering if this would have an impact on performance. I'm pretty sure that it shouldn't since the OLE is a client command. I built the spell check on the HPD:Help Desk notes field. Thanks for the help ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
