SRM 7.6.03 - error with handling attachments

[Marek B.]

Hi,
When the attachment is added to the service request form I'm supposed to see
a note in the work info of the fulfilment application just to refer to the
service request for the attachment.
But it doesn't work. There is no log in the work info.
No matter if it's standard or advanced form and the fulfilment application
is incident or work order.
I'm pretty sure that there was no customization to the workflow.

If I look into the CAI:Events form there is that entry (Event:
SRM_OUT_UPDATE_APP_REQUEST_WORKLOG) with the error message:
99011: There is no entry matching qualification. Update failed., ;

and the arjavaplugin log displays:
ERROR [pool-2-thread-1]
com.bmc.itsm.cai.filterapi.cai.worker.UpdateEventWorker
(UpdateEventWorker.java:59) - Qualification of Update
Event:SR001a648a8258J8OfTgAGJK5AVbCh matches 0 entries, there is nothing to
update

several times. So all the retries of updating failed.

I can make it work by modifying that entry (changing the value of
RetryCounter) from CAI:Events -then the log in the work info appears

The question is why at the time of workflow the CAI mechanism cannot find
the proper record.

thanks,
Marek

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: How to get the Users's license? [I]

[Kerry Murdock]

Sorry - I was referring to Paul's message.

BUT - you did solve my problem!!

So, I copied the table field from 'AR System Administration: Manage User 
Licences' and put it on the form where I want to find the users's licence.

I removed all the columns except 'Write Licence'.

I set the table qualification to:
('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0) AND 
('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)

Hey presto - I can refresh that table and at any point find the current user's 
licence!

Thanks Misi! 

Kerry

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Database Upgrade - 10g to 11g [I]

[Paul Nicolaides]

Classification: For internal use only

ARSListers,

We are currently evaluating an upgrade to Oracle 11g from 10g (Remedy ARS 
7.1 platform) and would be interested in people experience of doing the 
same. Any issues or areas of concern to be aware of?

Regards,

Paul



---

This e-mail may contain confidential and/or privileged information. If you are 
not the intended recipient (or have received this e-mail in error) please 
notify the sender immediately and delete this e-mail. Any unauthorized copying, 
disclosure or distribution of the material in this e-mail is strictly forbidden.

Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional 
EU corporate and regulatory disclosures.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Database Upgrade - 10g to 11g [I]

[Patrick Zandi]

For your version u still use client 10 remotely even if on same box... Works 
fine

Sent from my iPhone so typo's or funky words can and do happen!

On Oct 20, 2011, at 5:46 AM, Paul Nicolaides paul.nicolai...@db.com wrote:

 ** Classification: For internal use only
 
 ARSListers, 
 
 We are currently evaluating an upgrade to Oracle 11g from 10g (Remedy ARS 7.1 
 platform) and would be interested in people experience of doing the same. Any 
 issues or areas of concern to be aware of? 
 
 Regards, 
 
 Paul
 
 
 ---
 
 This e-mail may contain confidential and/or privileged information. If you 
 are not the intended recipient (or have received this e-mail in error) please 
 notify the sender immediately and delete this e-mail. Any unauthorized 
 copying, disclosure or distribution of the material in this e-mail is 
 strictly forbidden.
 
 Please refer to http://www.db.com/en/content/eu_disclosures.htm for 
 additional EU corporate and regulatory disclosures.
 _attend WWRUG11 www.wwrug.com  ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: How to get the Users's license? [I]

[Misi Mladoniczky]

Hi,

Perfect, and good to hear that ('licuserinfousername' = $USER$) was indeed
supported!

Best Regards - Misi, RRR AB, http://rrr.se

 Sorry - I was referring to Paul's message.

 BUT - you did solve my problem!!

 So, I copied the table field from 'AR System Administration: Manage User
 Licences' and put it on the form where I want to find the users's licence.

 I removed all the columns except 'Write Licence'.

 I set the table qualification to:
 ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0)
 AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)

 Hey presto - I can refresh that table and at any point find the current
 user's licence!

 Thanks Misi!

 Kerry

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Database Upgrade - 10g to 11g [I]

[Boyd, Rebecca]

We use 7.5 and upgraded from 10g to 11g. It was a non-event.

On Thu, Oct 20, 2011 at 6:04 AM, Patrick Zandi remedy...@gmail.com wrote:

 **
 For your version u still use client 10 remotely even if on same box...
 Works fine

 Sent from my iPhone so typo's or funky words can and do happen!

 On Oct 20, 2011, at 5:46 AM, Paul Nicolaides paul.nicolai...@db.com
 wrote:

 ** Classification: For internal use only

 ARSListers,

 We are currently evaluating an upgrade to Oracle 11g from 10g (Remedy ARS
 7.1 platform) and would be interested in people experience of doing the
 same. Any issues or areas of concern to be aware of?

 Regards,

 Paul


 ---

 This e-mail may contain confidential and/or privileged information. If you
 are not the intended recipient (or have received this e-mail in error)
 please notify the sender immediately and delete this e-mail. Any
 unauthorized copying, disclosure or distribution of the material in this
 e-mail is strictly forbidden.

 Please refer to http://www.db.com/en/content/eu_disclosures.htm for
 additional EU corporate and regulatory disclosures.
 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_




-- 
Rebecca Boyd
Application Administrator
Wake Forest University

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[patrick zandi]

ok, it finished: I ran it over night// had several warnings.. but no
failures..
off to the logs..  total time :: 7.5 hours

On Wed, Oct 19, 2011 at 3:09 PM, strauss stra...@unt.edu wrote:

 **

 My installs are failing after only 70 or 80 minutes.  I cleaned up the
 first defect and it has now failed on another.  Apparently SP2 depends on
 things that failed to happen properly during my 7.6.03 upgrades from earlier
 versions, so it is unable to complete.  Nothing here to instill confidence
 for planning a rapid move to SP2 in the production environment.

 ** **

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Wednesday, October 19, 2011 1:56 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

 ** **

 ** OK back at it again::: According to Support:::

 so now I am asking again:::
 ENV: 64 cpu's  32 gig of ram

 How many hours is the task update suppose to take? 6 - 8 - 12 - 24 hours?
 Cause were over 5 already..

 

 On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi remedy...@gmail.com
 wrote:

 So they broke it twice ! Lol



 Sent from my iPhone so typo's or funky words can and do happen!


 On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:

 ** 

 BMC Support indicates that there is a known defect with a view ID that
 basically prevents the ITSM SP2 installer from completing successfully.  It
 looks like it will affect all of my available environments.

  

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *strauss
 *Sent:* Tuesday, October 18, 2011 1:43 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

  

 ** 

 The rik.err error was:

  

 Definition File (D:\Program Files (x86)\BMC
 Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
 import failed with error code (392) :- (Field/VUI name must be unique for
 the form -- there is already a field or VUI using this name)

  

 Since there are almost 300 forms in that def file, I’m going to let BMC
 figured out what they did wrong.  The only form I overlaid on the server is
 HPD:Help Desk (one field, Reported Source was given Other as a Default
 value) and one of the 7.6.04 upgrades added an overlay for
 HPD:HelpDesk_AuditLogSystem, and neither of those is in the problematic def
 file.

  

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *strauss
 *Sent:* Tuesday, October 18, 2011 1:19 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

  

 ** 

 Oh, I doubt that (that there is any hope for me)… my downloads are from
 last week.  The Atrium SP2 applied clean on the second try, but the ITSM SP2
 just completed with a failure.  So far the SP2 installers are NOT looking
 good at all.

  

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, October 18, 2011 1:11 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

  

 ** you will not believe it:: LIKE THIS HAS NEVER HAPPENED

 Files uploaded to the download site are BAD::: they just replaced them with
 the correct files yesterday?!? I guess..
 Go Figure..

 So I have re reinstall everything Again.. Wonderful.. So there is hope for
 ya Chris!!!
 LOL

 On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

 ** 

 Do you have an SQL log??  It looks like it is updating 1 record at a time*
 ***

  

 Fred

  

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Tuesday, October 18, 2011 11:57 AM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

  

 ** 

 OK, 3 hours of this:::  NOW WHAT

  

 (Oct 18 2011 03:54:07.112 PM
 +),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
 

   LOG EVENT {Description=[Code],Detail=[550]}

 (Oct 18 2011 03:54:07.113 PM
 

Re: What does CTM stand for

[Cecil, Ken]

Thanks

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Lander
Sent: Wednesday, October 19, 2011 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: What does CTM stand for

Hi Ken,

I emailed you the word document but for those on the arslist (and bear
in mind that although this is quite old, it should still cover most of
the modules):

ITSM 7.x Object Prefixes

AP: Approval Server
APR: Approval Server
APW: Approval Server
ASE: Assignment Engine
AST: Asset Management
BMC.AM: BMC Asset Management Namespace
BMC.CORE.CONFIG: CMDB Configuration
BMC.CORE: CMDB Classes
BSM: Not part of ITSM 7.0.  Part of the CMDB Atrium CMDB Console
deployable application
CAI: Command Automation Interface
CBK: Charge Back
CFB: Change Management Flashboards
CFG: Configuration
CHG: Change Management
CMDB: Configuration Management Database
CMS: Configuration Management System
COM: Company
CTM: Contact Management
FB: Flashboards (base AR)
FIN: Financial
HPD: Help Desk (Incident Management)
KMS: Knowledge Management System
LIC: License
NTE: Notification Engine
OBJSTR: CMDB, Object Store
PBM: Problem
PCT: Product Catalog
PDL: Product Dictionary Library
RAC: Application Administration Console
RE: Reconciliation Engine
RMG: Time Segments (Foundation system)
RQC: Requester Console
RRC: Reporting
SHR: Shared
SIT: Site
SLM: Service Level Management
SRM: Service Request Management
SYS: System
TMS: Task Management System
VIS: Process Visualizer (Foundation system)

Cheers,

J


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

OT - Batch scripting

[Hyunkel v2.0]

Sorry for placing this here, but i know that this is one of the most suitables 
places to find real gurus and not only for ARS :-);

I'm facing an error that it seems to be a logic error (from myself) or lack of 
knowledge in regards Batch scripting (I've always been Unix guy), so hope 
someone could give me some light on this.

I'm setting a monitor (not exactly, because is reactive)  process on a VM - 
Win2003 pro, for corrective purposes of Tomcat process, itself only monitors 
the established connnections within server and users, and if it finds more than 
80 established connections, will store that first violation, and wait for 
certain time to run again, if it finds more than 80 connections 3 consecutive 
times, then will stop Tomcat Server and start up again the processes.

So far I've the structure of the code but I'm finding a couple of issues that 
kept me hitting my head against the keyboard.

1.- In the monitor log, If I found more than 80 open connections at that time I 
send an ECHO 1 C:\Somedirectory\Sompepath\openconnections.log, but when I 
check the log file found that it writes 1  (the 1 and a blank space after and 
a return); is there a way to only write the file with a flat '1' with no extra 
characters?

2.- Once the file is created the program will read the information and assign 
that to a variable:

SET /P mycounter =C:\Somedirectory\Sompepath\openconnections.log

I placed a ECHO output for that and I'm seeing that is getting the information 
as expected 1 , and then

3.- I peform the validation against my flag to stop tomcat servies

IF [%mycounter%] EQU [%maxtries%] CALL rebootscript.bat

However, the validation is always true, an ECHO output for this last code line 
showed me [1 ] EQU [111]; my understanding is that I'm doing a string to string 
comparisson, but i can't figure out why DOS is assuming that 1 is the same as 
111 not the same string lenght, neither value..., I'm pretty sure I'm missing 
something here, but can't figure out what is that small piece I'm doing wrong.

Cheers.


Hugo Ruesga 
Software Development Advisor
MX +52 (55) 4353.9802

P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.


  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ARS 7.6.04 Filter Objects being cached?

[Nathan Aker]

I’ve been experiencing on our Dev server which is a single server.  Haven’t yet 
tried in our QA / Prod environments which are server groups.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Wednesday, October 19, 2011 10:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 Filter Objects being cached?

** If you are running on a server group, then it is a known defect.At least for 
7.6.03. Seems like it is impacting 7.6.04. Did you try patch2?
It was fixed in 7.6.03 patch002, so I guess it might have rolled out in 7.6.04 
patch002 also if they already knew.


SW00374664 The administrative AR System server in a server group did not 
propagate the server objects’
time stamps (which follow) to other AR System servers on which administrative 
operations
were disabled:
„ Last changed
„ Last created
„ Last deleted
As a result, the Sync Cache process in BMC Remedy Mid Tier failed.

We did upgrade to patch002 and still see sometimes it takes a while to get the 
other servers recahce with the changes or sometimes it wont.
So we started restarting all our servers after code migration as a precaution.
On the midtier side some times flushing the midtier cache only does not work. 
We had to flush IE cache, cookies and temp files to see the new changes.
_attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: OT - Batch scripting

[Cecil, Ken]

Try something like this

 

@echo off

 

SET maxcount=30

SET increment=10

SET countfile=c:\count.txt

 

REM get the current count (or start at zero if no current count)

IF EXIST %countfile% SET /P mycounter=%countfile%

IF NOT EXIST %countfile% SET mycounter=0

 

REM increment counter

SET /a mycounter=%mycounter%+%increment%

ECHO Counter incremented to:  %mycounter%

ECHO %mycounter%%countfile%

 

REM Check to see if the service needs to be restarted

IF %mycounter%==%maxcount% GOTO RESTART

 

GOTO END

 

:RESTART

REM Restart the service here

ECHO Reset Service

 

REM Reset the count

DEL /Q %countfile%

 

 

:END

 

Ken

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Thursday, October 20, 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: OT - Batch scripting

 

** 

Sorry for placing this here, but i know that this is one of the most
suitables places to find real gurus and not only for ARS :-);

I'm facing an error that it seems to be a logic error (from myself) or
lack of knowledge in regards Batch scripting (I've always been Unix
guy), so hope someone could give me some light on this.

I'm setting a monitor (not exactly, because is reactive)  process on a
VM - Win2003 pro, for corrective purposes of Tomcat process, itself only
monitors the established connnections within server and users, and if it
finds more than 80 established connections, will store that first
violation, and wait for certain time to run again, if it finds more than
80 connections 3 consecutive times, then will stop Tomcat Server and
start up again the processes.

So far I've the structure of the code but I'm finding a couple of issues
that kept me hitting my head against the keyboard.

1.- In the monitor log, If I found more than 80 open connections at that
time I send an ECHO 1
C:\Somedirectory\Sompepath\openconnections.log, but when I check the
log file found that it writes 1  (the 1 and a blank space after and a
return); is there a way to only write the file with a flat '1' with no
extra characters?

2.- Once the file is created the program will read the information and
assign that to a variable:

SET /P mycounter =C:\Somedirectory\Sompepath\openconnections.log

I placed a ECHO output for that and I'm seeing that is getting the
information as expected 1 , and then

3.- I peform the validation against my flag to stop tomcat servies

IF [%mycounter%] EQU [%maxtries%] CALL rebootscript.bat

However, the validation is always true, an ECHO output for this last
code line showed me [1 ] EQU [111]; my understanding is that I'm doing a
string to string comparisson, but i can't figure out why DOS is assuming
that 1 is the same as 111 not the same string lenght, neither value...,
I'm pretty sure I'm missing something here, but can't figure out what is
that small piece I'm doing wrong.

Cheers.

Hugo Ruesga 
Software Development Advisor
MX +52 (55) 4353.9802

P Please consider the environment before printing this email

The information contained in and transferred with this electronic
message is intended only for the recipient(s) designated above, it is
protected by law and it may contain information which is privileged and
confidential. If you are not the intended recipient, please do not read,
copy, or use it, and do not disclose it to others. Please notify the
sender of the delivery error by replying to this message, and then
delete it from your system. Thank you.

 

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ 


***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

ITSM 7.5.0 upgrade attempt

[Larry Barnes]

I'm running Remedy on a Windows 2003 server using SQL.  I'm attempting
to upgrade ITSM from 7.0.0 to 7.5.0. The install said it completed
successfully but when I look at the install log I see a boat load of
warnings; more than I can paste here (179 to be exact).
 
I'm trying to decipher what these warnings mean; they all appear to be
the related, I think.
As I've discovered from past upgrades warnings maybe okay but they
usually come back to haunt me with the next upgrade.
 
Can someone point me in the right direction on how to decipher these
warnings?  
 
(Oct 19 2011 03:40:27.345 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:27 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:27.361 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT
{Description=[Executing],Detail=[RIK command]}]}
(Oct 19 2011 03:40:27.361 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:27 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:27.377 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Command
array],Detail=[C:\DOCUME~1\LARBAR~1\LOCALS~1\Temp\Utilities\rik\rik.exe
 veradmin -x cdav5apprmd01 -t 0 -u Demo -p not_displayed -l
D:\ITSMSU~1\CDAV5A~1\REMEDY~1\Logs\ITSMEX~1 -s 0 -B -L -C]}]}
(Oct 19 2011 03:40:28.814 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:28.830 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Execution result
[resultType=COMPLETED,exitCode=0]]}]}
(Oct 19 2011 03:40:28.830 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:28.845 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Completed
executing],Detail=[RIK command]}]}
(Oct 19 2011 03:40:28.861 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM
com.bmc.install.product.atriumfoundation.extloader.task.ExtLoaderARServe
rCredentialValidations]}
(Oct 19 2011 03:40:28.861 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[AR Server
administrator validation succeeded],Detail=[Result = 0]}]}
(Oct 19 2011 03:40:28.877 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:28.877 PM
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT
{Description=[Executing],Detail=[RIK command]}]}
 
Thanks for your time,
 
Larry B.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ITSM 7.5.0 upgrade attempt

[strauss]

Submit them to BMC Support - they have tools that you/we don't to review the 
logs for errors that must be corrected.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, October 20, 2011 9:52 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.5.0 upgrade attempt

**
I'm running Remedy on a Windows 2003 server using SQL.  I'm attempting to 
upgrade ITSM from 7.0.0 to 7.5.0. The install said it completed successfully 
but when I look at the install log I see a boat load of warnings; more than I 
can paste here (179 to be exact).

I'm trying to decipher what these warnings mean; they all appear to be the 
related, I think.
As I've discovered from past upgrades warnings maybe okay but they usually come 
back to haunt me with the next upgrade.

Can someone point me in the right direction on how to decipher these warnings?

(Oct 19 2011 03:40:27.345 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:27 PM 
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:27.361 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Executing],Detail=[RIK 
command]}]}
(Oct 19 2011 03:40:27.361 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:27 PM 
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:27.377 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Command 
array],Detail=[C:\DOCUME~1\LARBAR~1\LOCALS~1\Temp\Utilities\rik\rik.exe 
veradmin -x cdav5apprmd01 -t 0 -u Demo -p not_displayed -l 
D:\ITSMSU~1\CDAV5A~1\REMEDY~1\Logs\ITSMEX~1 -s 0 -B -L -C]}]}
(Oct 19 2011 03:40:28.814 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM 
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:28.830 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Execution result 
[resultType=COMPLETED,exitCode=0]]}]}
(Oct 19 2011 03:40:28.830 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM 
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:28.845 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Completed 
executing],Detail=[RIK command]}]}
(Oct 19 2011 03:40:28.861 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM 
com.bmc.install.product.atriumfoundation.extloader.task.ExtLoaderARServerCredentialValidations]}
(Oct 19 2011 03:40:28.861 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[AR Server administrator 
validation succeeded],Detail=[Result = 0]}]}
(Oct 19 2011 03:40:28.877 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[Oct 19, 2011 3:40:28 PM 
com.bmc.smbu.install.common.rule.engine.rik.RikCommand]}
(Oct 19 2011 03:40:28.877 PM 
-0700),WARNING,com.bmc.install.utility.platform.CommandLineHelper,
  LOG EVENT {Description=[INFO: LOG EVENT {Description=[Executing],Detail=[RIK 
command]}]}

Thanks for your time,

Larry B.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Job: ADDM 8.x Developer/Administrator New Jersey

[Kathy Morris]

 
Hi,
 

 
Contract location: New Jersey
Starts: by 10/31/11
Long term Contract.
 
 

We have a project for ADDM 8.x (Tideway) Developer/Administrator in  the 
New Jersey office.  The person would be configuring ADDM to  discover assets.
Not sure what the future will bring, however this is not a full time job at 
 this point.  Please forward your resume if you are interested.
 

Thanks

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: AR System API Downloads (C and Java)

[Susan Palmer]

Thank you Misi, we are lucky to have you as a contributor!

Susan

On Thu, Oct 20, 2011 at 10:12 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 I have now published a more complete set of the AR API:s, for all our
 convenience: http://rrr.se/download/arapi/

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: How to get the Users's license? [I]

[Mueller, Doug]

Kerry,

Just to take this one step further.

If you have a table field, that means you are searching a form.  If you can
change the qualifier of the table, that means that is a search criteria for the
form.

So, you could use a Set Fields operation to just pull back the data directly to
a field rather than having to have a table field and then walk it to get the
information.

This may be a further simplification of the work you need to do.

Just an idea in case it is useful,

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
Sent: Thursday, October 20, 2011 2:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to get the Users's license? [I]

Sorry - I was referring to Paul's message.

BUT - you did solve my problem!!

So, I copied the table field from 'AR System Administration: Manage User 
Licences' and put it on the form where I want to find the users's licence.

I removed all the columns except 'Write Licence'.

I set the table qualification to:
('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0) AND 
('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)

Hey presto - I can refresh that table and at any point find the current user's 
licence!

Thanks Misi! 

Kerry

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: AR System API Downloads (C and Java)

[Matt Laurenceau]

+1 

Misi is huge !

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 20 oct. 2011, at 18:20, Susan Palmer suzanpal...@gmail.com wrote:

 **
 Thank you Misi, we are lucky to have you as a contributor!
  
 Susan
 
 On Thu, Oct 20, 2011 at 10:12 AM, Misi Mladoniczky m...@rrr.se wrote:
 Hi,
 
 I have now published a more complete set of the AR API:s, for all our
 convenience: http://rrr.se/download/arapi/
 
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
 
 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 _attend WWRUG11 www.wwrug.com  ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: AR System API Downloads (C and Java)

[Francois Seegers]

There is one star on the arslist universe and that is Misi, thnx !!!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Thursday, October 20, 2011 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System API Downloads (C and Java)

**
+1

Misi is huge !

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.commailto:matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 20 oct. 2011, at 18:20, Susan Palmer 
suzanpal...@gmail.commailto:suzanpal...@gmail.com wrote:
**
Thank you Misi, we are lucky to have you as a contributor!

Susan
On Thu, Oct 20, 2011 at 10:12 AM, Misi Mladoniczky 
m...@rrr.semailto:m...@rrr.se wrote:
Hi,

I have now published a more complete set of the AR API:s, for all our
convenience: http://rrr.se/download/arapi/

   Best Regards - Misi, RRR AB, http://www.rrr.sehttp://www.rrr.se/ 
(ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at 
http://rrr.sehttp://rrr.se/.

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/
attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the 
Answers Are

_attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | 
http://www.blueturtle.co.za
Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office 
Estate, International Business Gateway, cnr New Road  Sixth Street, Midrand, 
1685 | P O Box 31331, Kyalami, 1684
Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, 
Century Square, Heron Crescent, Century City, Cape Town, 7446

DISCLAIMER: This email and any files transmitted with it are confidential and 
are intended solely for the use of the individual or entity to whom they are 
addressed. This communication represents the originator's personal views and 
opinions, which do not necessarily reflect those of Blue Turtle Technologies 
(Pty) Ltd. If you are not the original recipient or the person responsible for 
delivering the email to the intended recipient, be advised that you have 
received this email in error, and that any use, dissemination, forwarding, 
printing, or copying of this email is strictly prohibited. If you received this 
email in error, please immediately notify the sender. Thank you.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: How to get the Users's license? [I]

[Misi Mladoniczky]

Hi Doug,

It all depends on which calls that specific ARDBC-plugin has implemented.

When I played around with these things quite some time ago, it turned out
that the GetListEntry-call used in Set-Fields was NOT implemented, but the
GetListEntryWithFields-call was.

This is the reason for my recommendation earlier.

Another thing to note is that all fields may not be searchable in an
ARDBC-form, this also depends on how the functions has been implemented in
the plugin.

BMC usually only implements the calls/search-fields needed at the moment.

So Kerry, please go ahead and try the Set-Fields version, and let us know
how it works out.

Another issue with Active-Link Set-Fields are that they issue different
calls in different versions of the AR System, and also behaves differently
between Mid-Tier and the Windows-client... But a filter-set-fields should
always work in the same way.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Kerry,

 Just to take this one step further.

 If you have a table field, that means you are searching a form.  If you
 can
 change the qualifier of the table, that means that is a search criteria
 for the
 form.

 So, you could use a Set Fields operation to just pull back the data
 directly to
 a field rather than having to have a table field and then walk it to get
 the
 information.

 This may be a further simplification of the work you need to do.

 Just an idea in case it is useful,

 Doug Mueller

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
 Sent: Thursday, October 20, 2011 2:29 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: How to get the Users's license? [I]

 Sorry - I was referring to Paul's message.

 BUT - you did solve my problem!!

 So, I copied the table field from 'AR System Administration: Manage User
 Licences' and put it on the form where I want to find the users's licence.

 I removed all the columns except 'Write Licence'.

 I set the table qualification to:
 ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0)
 AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)

 Hey presto - I can refresh that table and at any point find the current
 user's licence!

 Thanks Misi!

 Kerry

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Escape Characters for Forward Slash

[Kelly Deaver]

**
Wild guess -

try = "N" + "/" + "A"

Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)



 Original Message Subject: Re: Escape Characters for Forward SlashFrom: Drew Shuller drew.shul...@gmail.comDate: Wed, October 19, 2011 3:37 pmTo: arslist@ARSLIST.ORGThe backslash causes Remedy to ignore the forward slash after it.On Wed, Oct 19, 2011 at 2:21 PM, Drew Shuller drew.shul...@gmail.com wrote: That's giving me an unexpected character at position 3 error. Trying a backslash. On Wed, Oct 19, 2011 at 2:12 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Try  N//A Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Wednesday, October 19, 2011 3:11 PM To: arslist@ARSLIST.ORG Subject: Escape Characters for Forward Slash Good afternoon everyone. I'm having a brain fade and can't find anything in the docs. I'm mapping a character field in a Dialog window on open. The value I want is N/A but it appears as NA. Is there an escape character for the forward slash? Thanks in advance! Drew Shuller (my real name) Soto Cano Air Base Honduras, CA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Outgoing email address rejection list

[Logan, Kelly]

Of course - the email engine query is mailbox-specific; I forgot that.  (I'm 
trying to reduce size of that nasty NOT IN query it runs.)  That's an excellent 
solution, Fred.  Thanks!


Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, October 19, 2011 5:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Outgoing email address rejection list

**
Not if the configuration for that new Invalid mailbox is set to Disabled in 
the AR System Email Mailbox Configuration form.  Then the messages should sit 
in the Email Messages form where you can use other workflow to delete them.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Wednesday, October 19, 2011 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Outgoing email address rejection list

**
Interesting thought, Fred, but I believe the email would still be in the 
mailbox and scanned as outgoing though, which I am trying to avoid.

Jason - thanks for the 'To' swap idea.  That's pretty much my last resort, as 
it would require sending the emails then deleting them, which is such a waste.

Doesn't it seem odd though that there is no way to simply stop an outgoing 
email?  And that whatever is changing the 'Send Message' field back to Yes 
doesn't show up on the logs?  Just as odd - I tried setting the 'Status' as 
well to Rejected as a flag, and found that while the filters ran, the 
'Status' field on the new entry was set back to New.  What is doing this?


Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, October 19, 2011 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Outgoing email address rejection list

**
How about if you change to a different mailbox name with Submit filters

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Wednesday, October 19, 2011 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Outgoing email address rejection list

**
Or perhaps others can't comment.  :^)

Thanks for the confirmation on this issue, David; it helps to know that it is 
related to something normal in Remedy and not another custom code issue.  I 
can't throw an error though, because that would error out the originating 
Incident transaction, which I don't want to do.

(Thank you Marcelo as well, but the list is of invalid addresses that aren't 
connected to contacts.  Please don't ask me why it's necessary for our custom 
code to set invalid email addresses, I won't have a pleasant or printable 
answer.  ;^)



Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Tuesday, October 18, 2011 5:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Outgoing email address rejection list

**
I'm not a mail guru at all, but I have seen that issue with a message going out 
even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 
7.5, too.  Sometimes I think it's a timing issue with the mail processing.

Re: OT - Batch scripting

[Hyunkel v2.0]

Thank you so much Ken;

But when I declare the Variable for the file I receive the filepath\filename 
was unexpected at this time.


Hugo Ruesga 
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.




Date: Thu, 20 Oct 2011 10:37:24 -0400
From: kce...@hubbell.com
Subject: Re: OT - Batch scripting
To: arslist@ARSLIST.ORG

**


Try something like this…. @echo off SET maxcount=30SET increment=10SET 
countfile=c:\count.txt REM get the current count (or start at zero if no 
current count)IF EXIST %countfile% SET /P mycounter=%countfile%IF NOT EXIST 
%countfile% SET mycounter=0 REM increment counterSET /a 
mycounter=%mycounter%+%increment%ECHO Counter incremented to:  %mycounter%ECHO 
%mycounter%%countfile% REM Check to see if the service needs to be restartedIF 
%mycounter%==%maxcount% GOTO RESTART GOTO END :RESTARTREM Restart the service 
hereECHO Reset Service REM Reset the countDEL /Q %countfile%  :END Ken From: 
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On 
Behalf Of Hyunkel v2.0
Sent: Thursday, October 20, 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: OT - Batch scripting ** Sorry for placing this here, but i know that 
this is one of the most suitables places to find real gurus and not only for 
ARS :-);

I'm facing an error that it seems to be a logic error (from myself) or lack of 
knowledge in regards Batch scripting (I've always been Unix guy), so hope 
someone could give me some light on this.

I'm setting a monitor (not exactly, because is reactive)  process on a VM - 
Win2003 pro, for corrective purposes of Tomcat process, itself only monitors 
the established connnections within server and users, and if it finds more than 
80 established connections, will store that first violation, and wait for 
certain time to run again, if it finds more than 80 connections 3 consecutive 
times, then will stop Tomcat Server and start up again the processes.

So far I've the structure of the code but I'm finding a couple of issues that 
kept me hitting my head against the keyboard.

1.- In the monitor log, If I found more than 80 open connections at that time I 
send an ECHO 1 C:\Somedirectory\Sompepath\openconnections.log, but when I 
check the log file found that it writes 1  (the 1 and a blank space after and 
a return); is there a way to only write the file with a flat '1' with no extra 
characters?

2.- Once the file is created the program will read the information and assign 
that to a variable:

SET /P mycounter =C:\Somedirectory\Sompepath\openconnections.log

I placed a ECHO output for that and I'm seeing that is getting the information 
as expected 1 , and then

3.- I peform the validation against my flag to stop tomcat servies

IF [%mycounter%] EQU [%maxtries%] CALL rebootscript.bat

However, the validation is always true, an ECHO output for this last code line 
showed me [1 ] EQU [111]; my understanding is that I'm doing a string to string 
comparisson, but i can't figure out why DOS is assuming that 1 is the same as 
111 not the same string lenght, neither value..., I'm pretty sure I'm missing 
something here, but can't figure out what is that small piece I'm doing wrong.

Cheers.Hugo Ruesga 
Software Development Advisor
MX +52 (55) 4353.9802P Please consider the environment before printing this 
emailThe information contained in and transferred with this electronic message 
is intended only for the recipient(s) designated above, it is protected by law 
and it may contain information which is privileged and confidential. If you are 
not the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you. 
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ 
***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**


_attend WWRUG11 www.wwrug.com  ARSlist: Where the Answers Are_
  

Re: OT - Batch scripting

[Hyunkel v2.0]

Nevermind I made a typo error :)

Thanks for the help :D


Hugo Ruesga 
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.




Date: Thu, 20 Oct 2011 10:37:24 -0400
From: kce...@hubbell.com
Subject: Re: OT - Batch scripting
To: arslist@ARSLIST.ORG

**


Try something like this…. @echo off SET maxcount=30SET increment=10SET 
countfile=c:\count.txt REM get the current count (or start at zero if no 
current count)IF EXIST %countfile% SET /P mycounter=%countfile%IF NOT EXIST 
%countfile% SET mycounter=0 REM increment counterSET /a 
mycounter=%mycounter%+%increment%ECHO Counter incremented to:  %mycounter%ECHO 
%mycounter%%countfile% REM Check to see if the service needs to be restartedIF 
%mycounter%==%maxcount% GOTO RESTART GOTO END :RESTARTREM Restart the service 
hereECHO Reset Service REM Reset the countDEL /Q %countfile%  :END Ken From: 
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On 
Behalf Of Hyunkel v2.0
Sent: Thursday, October 20, 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: OT - Batch scripting ** Sorry for placing this here, but i know that 
this is one of the most suitables places to find real gurus and not only for 
ARS :-);

I'm facing an error that it seems to be a logic error (from myself) or lack of 
knowledge in regards Batch scripting (I've always been Unix guy), so hope 
someone could give me some light on this.

I'm setting a monitor (not exactly, because is reactive)  process on a VM - 
Win2003 pro, for corrective purposes of Tomcat process, itself only monitors 
the established connnections within server and users, and if it finds more than 
80 established connections, will store that first violation, and wait for 
certain time to run again, if it finds more than 80 connections 3 consecutive 
times, then will stop Tomcat Server and start up again the processes.

So far I've the structure of the code but I'm finding a couple of issues that 
kept me hitting my head against the keyboard.

1.- In the monitor log, If I found more than 80 open connections at that time I 
send an ECHO 1 C:\Somedirectory\Sompepath\openconnections.log, but when I 
check the log file found that it writes 1  (the 1 and a blank space after and 
a return); is there a way to only write the file with a flat '1' with no extra 
characters?

2.- Once the file is created the program will read the information and assign 
that to a variable:

SET /P mycounter =C:\Somedirectory\Sompepath\openconnections.log

I placed a ECHO output for that and I'm seeing that is getting the information 
as expected 1 , and then

3.- I peform the validation against my flag to stop tomcat servies

IF [%mycounter%] EQU [%maxtries%] CALL rebootscript.bat

However, the validation is always true, an ECHO output for this last code line 
showed me [1 ] EQU [111]; my understanding is that I'm doing a string to string 
comparisson, but i can't figure out why DOS is assuming that 1 is the same as 
111 not the same string lenght, neither value..., I'm pretty sure I'm missing 
something here, but can't figure out what is that small piece I'm doing wrong.

Cheers.Hugo Ruesga 
Software Development Advisor
MX +52 (55) 4353.9802P Please consider the environment before printing this 
emailThe information contained in and transferred with this electronic message 
is intended only for the recipient(s) designated above, it is protected by law 
and it may contain information which is privileged and confidential. If you are 
not the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you. 
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ 
***
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager. This footnote also confirms that this
email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated**


_attend WWRUG11 www.wwrug.com  ARSlist: Where the Answers Are_
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend 

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[Jason Miller]

Congratulations!

Could somebody from BMC explain what is happening during this time where
nothing appears to be happening?  I remember having the same experience
during the 7.5 to 7.6.04 SP1 upgrade.  The logs do not indicate that
anything is happening and a db trace shows very little activity.  You just
have to hold your breath, have faith and hope for the best.

Below is a snippet of our production upgrade notes the times of each
install.  Fortunately I was able to take the system down for two days
because we only had three people using this new system for production data
(contracts).  We finished just a hair past our 9 AM time to return to
production (I got lucky).

Run ARSystem_7604SP1_Windows (5/25/2011  14:02 - 16:00)
• A handful of errors:
§ arerror.log
§ Wed May 25 15:01:05 2011  390600 : Could not find or read the
tags file. (ARNOTE 452)
§ Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR
System\Licenses\servername\arsystem.tag
§ Wed May 25 15:02:03 2011  390600 : The value(s) for this entry
violate a unique index that has been defined for this form (ARERR 382)
§ Wed May 25 15:02:02 2011  390600 : Creation of an application
form failed. (ARERR 4550)
§ An error regarding the email engine.
Run atrium7604SP1.win (5/25/2011  23:17 - 5/26/2011 13:21)
• RIK hung at 00:23, acknowledged and process started again at 08:03
• Finished without further error
• The issues in test with Active Link guides after Atrium Core did not
happen in production
• Create Windows symbolic link to account for AIE directory change
§ mklink /J D:\Program Files (x86)\BMC
Software\AtriumCore\aie\service D:\Program Files (x86)\BMC
Software\AtriumCore\aie\service64
Run BMCRemedyITSMSuite7604SP1.windows (5/26/2011  14:00 - 5/27/2011 07:33)
Run ServiceLevelManagement7.6.04.SP1.windows  (5/27/2011  08:07 - 09:02)
Run BmcRkm7604SP1.windows  (5/29/2001 23:30 - 5/30/2011 02:04)
Run atriumintegrator7604SP1.client_server.win /
atriumintegrator7604.server.win (6/4/2011 20:56 - 21:30)


Jason

On Thu, Oct 20, 2011 at 5:38 AM, patrick zandi remedy...@gmail.com wrote:

 ** ok, it finished: I ran it over night// had several warnings.. but no
 failures..
 off to the logs..  total time :: 7.5 hours


 On Wed, Oct 19, 2011 at 3:09 PM, strauss stra...@unt.edu wrote:

 **

 My installs are failing after only 70 or 80 minutes.  I cleaned up the
 first defect and it has now failed on another.  Apparently SP2 depends on
 things that failed to happen properly during my 7.6.03 upgrades from earlier
 versions, so it is unable to complete.  Nothing here to instill confidence
 for planning a rapid move to SP2 in the production environment.

 ** **

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Wednesday, October 19, 2011 1:56 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

 ** **

 ** OK back at it again::: According to Support:::

 so now I am asking again:::
 ENV: 64 cpu's  32 gig of ram

 How many hours is the task update suppose to take? 6 - 8 - 12 - 24 hours?
 Cause were over 5 already..

 

 On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi remedy...@gmail.com
 wrote:

 So they broke it twice ! Lol



 Sent from my iPhone so typo's or funky words can and do happen!


 On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:

 ** 

 BMC Support indicates that there is a known defect with a view ID that
 basically prevents the ITSM SP2 installer from completing successfully.  It
 looks like it will affect all of my available environments.

  

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *strauss
 *Sent:* Tuesday, October 18, 2011 1:43 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

  

 ** 

 The rik.err error was:

  

 Definition File (D:\Program Files (x86)\BMC
 Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
 import failed with error code (392) :- (Field/VUI name must be unique for
 the form -- there is already a field or VUI using this name)

  

 Since there are almost 300 forms in that def file, I’m going to let BMC
 figured out what they did wrong.  The only form I overlaid on the server is
 HPD:Help Desk (one field, Reported Source was given Other as a Default
 value) and one of the 7.6.04 upgrades added an overlay for
 

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[patrick zandi]

Yeah::: Upgrades look like they are going to disappear for the create a new
server and migrate data option soon.

Most change windows: especially Enterprise wise:: could they really go down
for 5-7 hours? NO! not happening..
so My guess is there is some sort of single FIFO job process single Java
thread into the server needs to be change to something a little more robust.
don't know what the answer is.. but I can see this as an issue...

I have 64 CPU's and it took forever.. cpu never went over 6%... had tons of
ram too...
not sure what the answer is ? BMC Engineering might have a better clue...

On Thu, Oct 20, 2011 at 3:25 PM, Jason Miller jason.mil...@gmail.comwrote:

 ** Congratulations!

 Could somebody from BMC explain what is happening during this time where
 nothing appears to be happening?  I remember having the same experience
 during the 7.5 to 7.6.04 SP1 upgrade.  The logs do not indicate that
 anything is happening and a db trace shows very little activity.  You just
 have to hold your breath, have faith and hope for the best.

 Below is a snippet of our production upgrade notes the times of each
 install.  Fortunately I was able to take the system down for two days
 because we only had three people using this new system for production data
 (contracts).  We finished just a hair past our 9 AM time to return to
 production (I got lucky).
 
 Run ARSystem_7604SP1_Windows (5/25/2011  14:02 - 16:00)
 • A handful of errors:
 § arerror.log
 § Wed May 25 15:01:05 2011  390600 : Could not find or read the
 tags file. (ARNOTE 452)
 § Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR
 System\Licenses\servername\arsystem.tag
 § Wed May 25 15:02:03 2011  390600 : The value(s) for this
 entry violate a unique index that has been defined for this form (ARERR 382)
 § Wed May 25 15:02:02 2011  390600 : Creation of an application
 form failed. (ARERR 4550)
 § An error regarding the email engine.
 Run atrium7604SP1.win (5/25/2011  23:17 - 5/26/2011 13:21)
 • RIK hung at 00:23, acknowledged and process started again at 08:03
 • Finished without further error
 • The issues in test with Active Link guides after Atrium Core did not
 happen in production
 • Create Windows symbolic link to account for AIE directory change
 § mklink /J D:\Program Files (x86)\BMC
 Software\AtriumCore\aie\service D:\Program Files (x86)\BMC
 Software\AtriumCore\aie\service64
 Run BMCRemedyITSMSuite7604SP1.windows (5/26/2011  14:00 - 5/27/2011 07:33)
 Run ServiceLevelManagement7.6.04.SP1.windows  (5/27/2011  08:07 - 09:02)
 Run BmcRkm7604SP1.windows  (5/29/2001 23:30 - 5/30/2011 02:04)
 Run atriumintegrator7604SP1.client_server.win /
 atriumintegrator7604.server.win (6/4/2011 20:56 - 21:30)
 

 Jason

 On Thu, Oct 20, 2011 at 5:38 AM, patrick zandi remedy...@gmail.comwrote:

 ** ok, it finished: I ran it over night// had several warnings.. but no
 failures..
 off to the logs..  total time :: 7.5 hours


 On Wed, Oct 19, 2011 at 3:09 PM, strauss stra...@unt.edu wrote:

 **

 My installs are failing after only 70 or 80 minutes.  I cleaned up the
 first defect and it has now failed on another.  Apparently SP2 depends on
 things that failed to happen properly during my 7.6.03 upgrades from earlier
 versions, so it is unable to complete.  Nothing here to instill confidence
 for planning a rapid move to SP2 in the production environment.

 ** **

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Wednesday, October 19, 2011 1:56 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

 ** **

 ** OK back at it again::: According to Support:::

 so now I am asking again:::
 ENV: 64 cpu's  32 gig of ram

 How many hours is the task update suppose to take? 6 - 8 - 12 - 24 hours?
 Cause were over 5 already..

 

 On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi remedy...@gmail.com
 wrote:

 So they broke it twice ! Lol



 Sent from my iPhone so typo's or funky words can and do happen!


 On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:

 ** 

 BMC Support indicates that there is a known defect with a view ID that
 basically prevents the ITSM SP2 installer from completing successfully.  It
 looks like it will affect all of my available environments.

  

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *strauss
 *Sent:* Tuesday, October 18, 2011 1:43 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* 

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[strauss]

Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.

The install succeeded, but on restart the logs are filling up with this error, 
even after a reboot:

Thu Oct 20 15:50:23 2011  390602 : Cannot establish a network connection to the 
AR System Plug-In server (ARERR 8760)
Thu Oct 20 15:50:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: 
Miscellaneous tli error - System error (Connection refused)
Thu Oct 20 15:50:39 2011  390602 : Cannot establish a network connection to the 
AR System Plug-In server (ARERR 8760)
Thu Oct 20 15:50:39 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: 
Miscellaneous tli error - System error (Connection refused)
Thu Oct 20 15:50:39 2011  390602 : FTS Plugin is not available -- will retry 
connection. (ARERR 685)

The FTS entry in ar.cfg is NOT different from before:
Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS itsmt01.unt.edu:9998

The FTS entry in the armonitor.cfg is only slightly different:

C:\Program Files\Java\jre6\bin\java -Xms1024m -Xmx3072m -classpath 
D:\Program Files (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files 
(x86)\BMC Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
(x86)\BMC Software\ARSystem -m

Versus old version:
C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath D:\Program Files 
(x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files (x86)\BMC 
Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
(x86)\BMC Software\ARSystem -m

It picked up a -Xmx3072m parameter...

Fun, fun, fun!  I shut it down for now.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, October 20, 2011 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

**
I restored my test/sample data system back to where ITSM was still SP1 (ARS and 
Atrium at SP2) and performed two manual interventions before kicking off ITSM 
7.6.04 SP2 again:

Delete join form VIS:Status_Stage_Flow_TransitionRulesLookup which is carrying 
an outdated View ID for the Default Administrator View (the only view present)
   I am told that this was _supposed_ to have been changed in the upgrade to 
7.6.03, but none of my systems reflect that change.

Delete all existing records in DLD:SYS:DataLoadStatus that were preventing SP2 
from creating a unique index on InstanceId
   There were 126 old records in there with GUIDs that are NOT UNIQUE on a 
case-insensitive system (SQL Server).
   Looking at the production system which had no records in that form, it 
actually looks like the unique index was created by the upgrade to 7.6.04. 
- which is when I have been told it was introduced.  Somehow, my test system 
got past that and SP1 both without the installation hanging - until SP2.

The installation of ITSM 7.6.04 SP2 has been running since 10:30 AM; we'll see 
how long it takes, but this is on a low powered VM and isn't a good measure of 
what it will take on production grade equipment.  From what you're saying, Pat, 
it doesn't do very well on MUCH higher-powered servers, either.  I guess the 
Thanksgiving holiday will be my first window of opportunity for applying a 
service pack that runs for hours and hours and hours to the production 
environment.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, October 20, 2011 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

** Yeah::: Upgrades look like they are going to disappear for the create a new 
server and migrate data option soon.

Most change windows: especially Enterprise wise:: could they really go down for 
5-7 hours? NO! not happening..
so My guess is there is some sort of single FIFO job process single Java thread 
into the server needs to be change to something a little more robust. don't 
know what the answer is.. but I can see this as an issue...

I have 64 CPU's and it took forever.. cpu never went over 6%... had tons of ram 
too...
not sure what the answer is ? BMC Engineering might have a better clue...

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[Jason Miller]

I think that is why BMC is starting to promote the idea of doing the time
consuming work on a staging server and then promoting that to production in
a shorter outage window.  It is an upgrade, just on an offline system then
do a delta sync of the data to bring it up-to-date.  Since this environment
is very lightly used I skipped creating two more environments for upgrade
and reference and took the 48 hour downtime (because I could at the time).


On Thu, Oct 20, 2011 at 12:48 PM, patrick zandi remedy...@gmail.com wrote:

 ** Yeah::: Upgrades look like they are going to disappear for the create a
 new server and migrate data option soon.

 Most change windows: especially Enterprise wise:: could they really go down
 for 5-7 hours? NO! not happening..
 so My guess is there is some sort of single FIFO job process single Java
 thread into the server needs to be change to something a little more robust.
 don't know what the answer is.. but I can see this as an issue...

 I have 64 CPU's and it took forever.. cpu never went over 6%... had tons of
 ram too...
 not sure what the answer is ? BMC Engineering might have a better clue...

 On Thu, Oct 20, 2011 at 3:25 PM, Jason Miller jason.mil...@gmail.comwrote:

 ** Congratulations!


 Could somebody from BMC explain what is happening during this time where
 nothing appears to be happening?  I remember having the same experience
 during the 7.5 to 7.6.04 SP1 upgrade.  The logs do not indicate that
 anything is happening and a db trace shows very little activity.  You just
 have to hold your breath, have faith and hope for the best.

 Below is a snippet of our production upgrade notes the times of each
 install.  Fortunately I was able to take the system down for two days
 because we only had three people using this new system for production data
 (contracts).  We finished just a hair past our 9 AM time to return to
 production (I got lucky).
 
 Run ARSystem_7604SP1_Windows (5/25/2011  14:02 - 16:00)
 • A handful of errors:
 § arerror.log
 § Wed May 25 15:01:05 2011  390600 : Could not find or read
 the tags file. (ARNOTE 452)
 § Wed May 25 15:01:05 2011 C:\Program Files\Common
 Files\AR System\Licenses\servername\arsystem.tag
 § Wed May 25 15:02:03 2011  390600 : The value(s) for this
 entry violate a unique index that has been defined for this form (ARERR 382)
 § Wed May 25 15:02:02 2011  390600 : Creation of an
 application form failed. (ARERR 4550)
 § An error regarding the email engine.
 Run atrium7604SP1.win (5/25/2011  23:17 - 5/26/2011 13:21)
 • RIK hung at 00:23, acknowledged and process started again at 08:03
 • Finished without further error
 • The issues in test with Active Link guides after Atrium Core did not
 happen in production
 • Create Windows symbolic link to account for AIE directory change
 § mklink /J D:\Program Files (x86)\BMC
 Software\AtriumCore\aie\service D:\Program Files (x86)\BMC
 Software\AtriumCore\aie\service64
 Run BMCRemedyITSMSuite7604SP1.windows (5/26/2011  14:00 - 5/27/2011 07:33)
 Run ServiceLevelManagement7.6.04.SP1.windows  (5/27/2011  08:07 - 09:02)
 Run BmcRkm7604SP1.windows  (5/29/2001 23:30 - 5/30/2011 02:04)
 Run atriumintegrator7604SP1.client_server.win /
 atriumintegrator7604.server.win (6/4/2011 20:56 - 21:30)
 

 Jason

 On Thu, Oct 20, 2011 at 5:38 AM, patrick zandi remedy...@gmail.comwrote:

 ** ok, it finished: I ran it over night// had several warnings.. but no
 failures..
 off to the logs..  total time :: 7.5 hours


 On Wed, Oct 19, 2011 at 3:09 PM, strauss stra...@unt.edu wrote:

 **

 My installs are failing after only 70 or 80 minutes.  I cleaned up the
 first defect and it has now failed on another.  Apparently SP2 depends on
 things that failed to happen properly during my 7.6.03 upgrades from 
 earlier
 versions, so it is unable to complete.  Nothing here to instill confidence
 for planning a rapid move to SP2 in the production environment.

 ** **

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Wednesday, October 19, 2011 1:56 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

 ** **

 ** OK back at it again::: According to Support:::

 so now I am asking again:::
 ENV: 64 cpu's  32 gig of ram

 How many hours is the task update suppose to take? 6 - 8 - 12 - 24
 hours?
 Cause were over 5 already..

 

 On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi remedy...@gmail.com
 wrote:

 So they broke it twice ! Lol



 Sent from my iPhone so typo's or funky words can and do happen!


 On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:

 ** 

 BMC 

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[Patrick Zandi]

Chris fts is a required licensed for this version right: could that be it? It 
is from the RKM. Mod.

Sent from my iPhone so typo's or funky words can and do happen!

On Oct 20, 2011, at 5:04 PM, strauss stra...@unt.edu wrote:

 **
 Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.
 
  
 
 The install succeeded, but on restart the logs are filling up with this 
 error, even after a reboot:
 
  
 
 Thu Oct 20 15:50:23 2011  390602 : Cannot establish a network connection to 
 the AR System Plug-In server (ARERR 8760)
 
 Thu Oct 20 15:50:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: 
 Miscellaneous tli error - System error (Connection refused)
 
 Thu Oct 20 15:50:39 2011  390602 : Cannot establish a network connection to 
 the AR System Plug-In server (ARERR 8760)
 
 Thu Oct 20 15:50:39 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: 
 Miscellaneous tli error - System error (Connection refused)
 
 Thu Oct 20 15:50:39 2011  390602 : FTS Plugin is not available -- will retry 
 connection. (ARERR 685)
 
  
 
 The FTS entry in ar.cfg is NOT different from before:
 
 Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS itsmt01.unt.edu:9998
 
  
 
 The FTS entry in the armonitor.cfg is only slightly different:
 
  
 
 C:\Program Files\Java\jre6\bin\java -Xms1024m -Xmx3072m -classpath 
 D:\Program Files (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files 
 (x86)\BMC Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
 Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
 com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
 (x86)\BMC Software\ARSystem –m
 
  
 
 Versus old version:
 
 C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath D:\Program Files 
 (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files (x86)\BMC 
 Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
 Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
 com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
 (x86)\BMC Software\ARSystem –m
 
  
 
 It picked up a -Xmx3072m parameter…
 
  
 
 Fun, fun, fun!  I shut it down for now.
 
  
 
 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
 Sent: Thursday, October 20, 2011 3:09 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
 
  
 
 **
 
 I restored my test/sample data system back to where ITSM was still SP1 (ARS 
 and Atrium at SP2) and performed two manual interventions before kicking off 
 ITSM 7.6.04 SP2 again:
 
  
 
 Delete join form VIS:Status_Stage_Flow_TransitionRulesLookup which is 
 carrying an outdated View ID for the Default Administrator View (the only 
 view present)
 
I am told that this was _supposed_ to have been changed in the upgrade to 
 7.6.03, but none of my systems reflect that change.
 
  
 
 Delete all existing records in DLD:SYS:DataLoadStatus that were preventing 
 SP2 from creating a unique index on InstanceId
 
There were 126 old records in there with GUIDs that are NOT UNIQUE on a 
 case-insensitive system (SQL Server).
 
Looking at the production system which had no records in that form, it 
 actually looks like the unique index was created by the upgrade to 
 7.6.04. – which is when I have been told it was introduced.  Somehow, my 
 test system got past that and SP1 both without the installation hanging – 
 until SP2.
 
  
 
 The installation of ITSM 7.6.04 SP2 has been running since 10:30 AM; we’ll 
 see how long it takes, but this is on a low powered VM and isn’t a good 
 measure of what it will take on production grade equipment.  From what you’re 
 saying, Pat, it doesn’t do very well on MUCH higher-powered servers, either.  
 I guess the Thanksgiving holiday will be my first window of opportunity for 
 applying a service pack that runs for hours and hours and hours to the 
 production environment.
 
  
 
 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
 Sent: Thursday, October 20, 2011 2:49 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
 
  
 
 ** Yeah::: Upgrades look like they are going to disappear for the create a 
 new server and migrate data option soon.
 
 Most change windows: especially Enterprise wise:: could they really go down 
 for 5-7 hours? NO! not happening.. 
 so My guess is there is some sort of single FIFO job process single Java 
 thread into the server needs to be change to something a little more robust. 
 don't know what the answer is.. but I can see this as an issue...
 
 I have 64 CPU's and it took forever.. cpu never went over 6%... had tons of 
 ram too... 
 not 

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[strauss]

RKM is on there and FTS _was_ working until ITSM SP2; there were no errors 
after applying SP2 to ARS (which includes FTS) or Atrium.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Thursday, October 20, 2011 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

**
Chris fts is a required licensed for this version right: could that be it? It 
is from the RKM. Mod.

Sent from my iPhone so typo's or funky words can and do happen!

On Oct 20, 2011, at 5:04 PM, strauss stra...@unt.edumailto:stra...@unt.edu 
wrote:
**
Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.

The install succeeded, but on restart the logs are filling up with this error, 
even after a reboot:

Thu Oct 20 15:50:23 2011  390602 : Cannot establish a network connection to the 
AR System Plug-In server (ARERR 8760)
Thu Oct 20 15:50:23 2011 itsmt01.unt.eduhttp://itsmt01.unt.edu (9998) 
ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused)
Thu Oct 20 15:50:39 2011  390602 : Cannot establish a network connection to the 
AR System Plug-In server (ARERR 8760)
Thu Oct 20 15:50:39 2011 itsmt01.unt.eduhttp://itsmt01.unt.edu (9998) 
ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused)
Thu Oct 20 15:50:39 2011  390602 : FTS Plugin is not available -- will retry 
connection. (ARERR 685)

The FTS entry in ar.cfg is NOT different from before:
Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS itsmt01.unt.edu:9998

The FTS entry in the armonitor.cfg is only slightly different:

C:\Program Files\Java\jre6\bin\java -Xms1024m -Xmx3072m -classpath 
D:\Program Files (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files 
(x86)\BMC Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
(x86)\BMC Software\ARSystem –m

Versus old version:
C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath D:\Program Files 
(x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files (x86)\BMC 
Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
(x86)\BMC Software\ARSystem –m

It picked up a -Xmx3072m parameter…

Fun, fun, fun!  I shut it down for now.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, October 20, 2011 3:09 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

**
I restored my test/sample data system back to where ITSM was still SP1 (ARS and 
Atrium at SP2) and performed two manual interventions before kicking off ITSM 
7.6.04 SP2 again:

Delete join form VIS:Status_Stage_Flow_TransitionRulesLookup which is carrying 
an outdated View ID for the Default Administrator View (the only view present)
   I am told that this was _supposed_ to have been changed in the upgrade to 
7.6.03, but none of my systems reflect that change.

Delete all existing records in DLD:SYS:DataLoadStatus that were preventing SP2 
from creating a unique index on InstanceId
   There were 126 old records in there with GUIDs that are NOT UNIQUE on a 
case-insensitive system (SQL Server).
   Looking at the production system which had no records in that form, it 
actually looks like the unique index was created by the upgrade to 7.6.04. 
– which is when I have been told it was introduced.  Somehow, my test system 
got past that and SP1 both without the installation hanging – until SP2.

The installation of ITSM 7.6.04 SP2 has been running since 10:30 AM; we’ll see 
how long it takes, but this is on a low powered VM and isn’t a good measure of 
what it will take on production grade equipment.  From what you’re saying, Pat, 
it doesn’t do very well on MUCH higher-powered servers, either.  I guess the 
Thanksgiving holiday will be my first window of opportunity for applying a 
service pack that runs for hours and hours and hours to the production 
environment.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, October 20, 2011 2:49 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

** Yeah::: Upgrades look like they are going to disappear for the create a new 
server and migrate data option soon.

Most 

Re: How to get the Users's license? [I]

[Axton]

With 7.5, only glewf and gle work with that ardbc plugin.  Ge does not
work.  The devs only implemented what they needed for their purposes.
On Oct 20, 2011 12:12 PM, Misi Mladoniczky m...@rrr.se wrote:

 Hi Doug,

 It all depends on which calls that specific ARDBC-plugin has implemented.

 When I played around with these things quite some time ago, it turned out
 that the GetListEntry-call used in Set-Fields was NOT implemented, but the
 GetListEntryWithFields-call was.

 This is the reason for my recommendation earlier.

 Another thing to note is that all fields may not be searchable in an
 ARDBC-form, this also depends on how the functions has been implemented in
 the plugin.

 BMC usually only implements the calls/search-fields needed at the moment.

 So Kerry, please go ahead and try the Set-Fields version, and let us know
 how it works out.

 Another issue with Active-Link Set-Fields are that they issue different
 calls in different versions of the AR System, and also behaves differently
 between Mid-Tier and the Windows-client... But a filter-set-fields should
 always work in the same way.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Kerry,
 
  Just to take this one step further.
 
  If you have a table field, that means you are searching a form.  If you
  can
  change the qualifier of the table, that means that is a search criteria
  for the
  form.
 
  So, you could use a Set Fields operation to just pull back the data
  directly to
  a field rather than having to have a table field and then walk it to get
  the
  information.
 
  This may be a further simplification of the work you need to do.
 
  Just an idea in case it is useful,
 
  Doug Mueller
 
  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
  Sent: Thursday, October 20, 2011 2:29 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: How to get the Users's license? [I]
 
  Sorry - I was referring to Paul's message.
 
  BUT - you did solve my problem!!
 
  So, I copied the table field from 'AR System Administration: Manage User
  Licences' and put it on the form where I want to find the users's
 licence.
 
  I removed all the columns except 'Write Licence'.
 
  I set the table qualification to:
  ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0)
  AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
 
  Hey presto - I can refresh that table and at any point find the current
  user's licence!
 
  Thanks Misi!
 
  Kerry
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[Jason Miller]

The hardware size appears to have little to do with the install times.  Of
course there is some type of relation between hardware and time but I can't
figure it out.

In our case the production db is a physical server with 24 cores and 48 gb
of ram and test is a VM with 4 CPUs assigned and 8 gb of ram.  The
production app server is a VM with 2 cores and 6 gb of ram and test is a VM
with 2 cores and 4 gb of ram.  There is a little more data in the production
db vs. the test db.  I would think this would fairly negligible since both
were not really being used.

I scheduled our production outage for 48 hours (with a little extra time)
based on the time it took to perform the same steps in test with the
additional step of running BPCU (I skipped this in production since we had
about 6 custom/modified objects that I converted manually).  Test took a
little less than 48 hours and this included ironing out the process and had
the extra BPCU time.  I was pretty certain upgrading production would be
much faster.  It turns out that it took production longer than a lighter
weight test environment.

Jason

On Thu, Oct 20, 2011 at 1:09 PM, strauss stra...@unt.edu wrote:

 **

 I restored my test/sample data system back to where ITSM was still SP1 (ARS
 and Atrium at SP2) and performed two manual interventions before kicking off
 ITSM 7.6.04 SP2 again:

 ** **

 Delete join form VIS:Status_Stage_Flow_TransitionRulesLookup which is
 carrying an outdated View ID for the Default Administrator View (the only
 view present)

I am told that this was _*supposed*_ to have been changed in the
 upgrade to 7.6.03, but none of my systems reflect that change.

 ** **

 Delete all existing records in DLD:SYS:DataLoadStatus that were preventing
 SP2 from creating a unique index on InstanceId

There were 126 old records in there with GUIDs that are NOT UNIQUE on a
 case-insensitive system (SQL Server).

Looking at the production system which had no records in that form, it
 actually looks like the unique index was created by the upgrade to
 7.6.04. – which is when I have been told it was introduced.  Somehow, my
 test system got past that and SP1 both without the installation hanging –
 until SP2.

 ** **

 The installation of ITSM 7.6.04 SP2 has been running since 10:30 AM; we’ll
 see how long it takes, but this is on a low powered VM and isn’t a good
 measure of what it will take on production grade equipment.  From what
 you’re saying, Pat, it doesn’t do very well on MUCH higher-powered servers,
 either.  I guess the Thanksgiving holiday will be my first window of
 opportunity for applying a service pack that runs for hours and hours and
 hours to the production environment.

 ** **

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Thursday, October 20, 2011 2:49 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

 ** **

 ** Yeah::: Upgrades look like they are going to disappear for the create a
 new server and migrate data option soon.

 Most change windows: especially Enterprise wise:: could they really go down
 for 5-7 hours? NO! not happening..
 so My guess is there is some sort of single FIFO job process single Java
 thread into the server needs to be change to something a little more robust.
 don't know what the answer is.. but I can see this as an issue...

 I have 64 CPU's and it took forever.. cpu never went over 6%... had tons of
 ram too...
 not sure what the answer is ? BMC Engineering might have a better clue...
 

 On Thu, Oct 20, 2011 at 3:25 PM, Jason Miller jason.mil...@gmail.com
 wrote:

 ** Congratulations!

 Could somebody from BMC explain what is happening during this time where
 nothing appears to be happening?  I remember having the same experience
 during the 7.5 to 7.6.04 SP1 upgrade.  The logs do not indicate that
 anything is happening and a db trace shows very little activity.  You just
 have to hold your breath, have faith and hope for the best.

 Below is a snippet of our production upgrade notes the times of each
 install.  Fortunately I was able to take the system down for two days
 because we only had three people using this new system for production data
 (contracts).  We finished just a hair past our 9 AM time to return to
 production (I got lucky).
 
 Run ARSystem_7604SP1_Windows (5/25/2011  14:02 - 16:00)
 • A handful of errors:
 § arerror.log
 § Wed May 25 15:01:05 2011  390600 : Could not find or read the
 tags file. (ARNOTE 452)
 § Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR
 System\Licenses\servername\arsystem.tag
 § Wed May 25 15:02:03 2011  390600 : The value(s) for this
 entry 

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[Jason Miller]

I remember seeing a lot of plug-in server time out error too when we went to
7.6.04 SP1.

On Thu, Oct 20, 2011 at 2:04 PM, strauss stra...@unt.edu wrote:

 **

 Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.

 ** **

 The install succeeded, but on restart the logs are filling up with this
 error, even after a reboot:

 ** **

 Thu Oct 20 15:50:23 2011  390602 : Cannot establish a network connection to
 the AR System Plug-In server (ARERR 8760)

 Thu Oct 20 15:50:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC:
 Miscellaneous tli error - System error (Connection refused)

 Thu Oct 20 15:50:39 2011  390602 : Cannot establish a network connection to
 the AR System Plug-In server (ARERR 8760)

 Thu Oct 20 15:50:39 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC:
 Miscellaneous tli error - System error (Connection refused)

 Thu Oct 20 15:50:39 2011  390602 : FTS Plugin is not available -- will
 retry connection. (ARERR 685)

 ** **

 The FTS entry in ar.cfg is NOT different from before:

 Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS itsmt01.unt.edu:9998

 ** **

 The FTS entry in the armonitor.cfg is only slightly different:

 ** **

 C:\Program Files\Java\jre6\bin\java -Xms1024m -Xmx3072m -classpath
 D:\Program Files (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files
 (x86)\BMC Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC
 Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar
 com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files
 (x86)\BMC Software\ARSystem –m

 ** **

 Versus old version:

 C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath D:\Program Files
 (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files (x86)\BMC
 Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC
 Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar
 com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files
 (x86)\BMC Software\ARSystem –m

 ** **

 It picked up a -Xmx3072m parameter…

 ** **

 Fun, fun, fun!  I shut it down for now.

 ** **

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *strauss
 *Sent:* Thursday, October 20, 2011 3:09 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

 ** **

 ** 

 I restored my test/sample data system back to where ITSM was still SP1 (ARS
 and Atrium at SP2) and performed two manual interventions before kicking off
 ITSM 7.6.04 SP2 again:

 ** **

 Delete join form VIS:Status_Stage_Flow_TransitionRulesLookup which is
 carrying an outdated View ID for the Default Administrator View (the only
 view present)

I am told that this was _*supposed*_ to have been changed in the
 upgrade to 7.6.03, but none of my systems reflect that change.

 ** **

 Delete all existing records in DLD:SYS:DataLoadStatus that were preventing
 SP2 from creating a unique index on InstanceId

There were 126 old records in there with GUIDs that are NOT UNIQUE on a
 case-insensitive system (SQL Server).

Looking at the production system which had no records in that form, it
 actually looks like the unique index was created by the upgrade to
 7.6.04. – which is when I have been told it was introduced.  Somehow, my
 test system got past that and SP1 both without the installation hanging –
 until SP2.

 ** **

 The installation of ITSM 7.6.04 SP2 has been running since 10:30 AM; we’ll
 see how long it takes, but this is on a low powered VM and isn’t a good
 measure of what it will take on production grade equipment.  From what
 you’re saying, Pat, it doesn’t do very well on MUCH higher-powered servers,
 either.  I guess the Thanksgiving holiday will be my first window of
 opportunity for applying a service pack that runs for hours and hours and
 hours to the production environment.

 ** **

 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/ 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Thursday, October 20, 2011 2:49 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

 ** **

 ** Yeah::: Upgrades look like they are going to disappear for the create a
 new server and migrate data option soon.

 Most change windows: especially Enterprise wise:: could they really go down
 for 5-7 hours? NO! not happening..
 so My guess is there is some sort of single FIFO job process single Java
 thread into the server needs to be change to something a little more robust.
 don't know what the answer is.. but I can see this as an issue...

 I have 64 CPU's and it took forever.. cpu never went 

remove

[joe rizzitano]

 



  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[Patrick Zandi]

I have seen this as well

Sent from my iPhone so typo's or funky words can and do happen!

On Oct 20, 2011, at 6:03 PM, Jason Miller jason.mil...@gmail.com wrote:

 ** I remember seeing a lot of plug-in server time out error too when we went 
 to 7.6.04 SP1.
 
 On Thu, Oct 20, 2011 at 2:04 PM, strauss stra...@unt.edu wrote:
 **
 Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.
 
  
 
 The install succeeded, but on restart the logs are filling up with this 
 error, even after a reboot:
 
  
 
 Thu Oct 20 15:50:23 2011  390602 : Cannot establish a network connection to 
 the AR System Plug-In server (ARERR 8760)
 
 Thu Oct 20 15:50:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: 
 Miscellaneous tli error - System error (Connection refused)
 
 Thu Oct 20 15:50:39 2011  390602 : Cannot establish a network connection to 
 the AR System Plug-In server (ARERR 8760)
 
 Thu Oct 20 15:50:39 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: 
 Miscellaneous tli error - System error (Connection refused)
 
 Thu Oct 20 15:50:39 2011  390602 : FTS Plugin is not available -- will retry 
 connection. (ARERR 685)
 
  
 
 The FTS entry in ar.cfg is NOT different from before:
 
 Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS itsmt01.unt.edu:9998
 
  
 
 The FTS entry in the armonitor.cfg is only slightly different:
 
  
 
 C:\Program Files\Java\jre6\bin\java -Xms1024m -Xmx3072m -classpath 
 D:\Program Files (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files 
 (x86)\BMC Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
 Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
 com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
 (x86)\BMC Software\ARSystem –m
 
  
 
 Versus old version:
 
 C:\Program Files\Java\jre6\bin\java -Xmx512m -classpath D:\Program Files 
 (x86)\BMC Software\ARSystem\pluginsvr\fts;D:\Program Files (x86)\BMC 
 Software\ARSystem\pluginsvr;D:\Program Files (x86)\BMC 
 Software\ARSystem\pluginsvr\arpluginsvr7604_build002.jar 
 com.bmc.arsys.pluginsvr.ARPluginServerMain  -x ITSMT01 -i D:\Program Files 
 (x86)\BMC Software\ARSystem –m
 
  
 
 It picked up a -Xmx3072m parameter…
 
  
 
 Fun, fun, fun!  I shut it down for now.
 
  
 
 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
 Sent: Thursday, October 20, 2011 3:09 PM
 
 
 To: arslist@ARSLIST.ORG
 Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
  
 
 **
 
 I restored my test/sample data system back to where ITSM was still SP1 (ARS 
 and Atrium at SP2) and performed two manual interventions before kicking off 
 ITSM 7.6.04 SP2 again:
 
  
 
 Delete join form VIS:Status_Stage_Flow_TransitionRulesLookup which is 
 carrying an outdated View ID for the Default Administrator View (the only 
 view present)
 
I am told that this was _supposed_ to have been changed in the upgrade to 
 7.6.03, but none of my systems reflect that change.
 
  
 
 Delete all existing records in DLD:SYS:DataLoadStatus that were preventing 
 SP2 from creating a unique index on InstanceId
 
There were 126 old records in there with GUIDs that are NOT UNIQUE on a 
 case-insensitive system (SQL Server).
 
Looking at the production system which had no records in that form, it 
 actually looks like the unique index was created by the upgrade to 
 7.6.04. – which is when I have been told it was introduced.  Somehow, my 
 test system got past that and SP1 both without the installation hanging – 
 until SP2.
 
  
 
 The installation of ITSM 7.6.04 SP2 has been running since 10:30 AM; we’ll 
 see how long it takes, but this is on a low powered VM and isn’t a good 
 measure of what it will take on production grade equipment.  From what you’re 
 saying, Pat, it doesn’t do very well on MUCH higher-powered servers, either.  
 I guess the Thanksgiving holiday will be my first window of opportunity for 
 applying a service pack that runs for hours and hours and hours to the 
 production environment.
 
  
 
 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
 Sent: Thursday, October 20, 2011 2:49 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
 
  
 
 ** Yeah::: Upgrades look like they are going to disappear for the create a 
 new server and migrate data option soon.
 
 Most change windows: especially Enterprise wise:: could they really go down 
 for 5-7 hours? NO! not happening.. 
 so My guess is there is some sort of single FIFO job process single Java 
 thread into the server needs to be change to something a little more robust. 
 don't know what the answer is.. but I can see this as an issue...

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

[pritch]

You may want to compare the data in the system between your test and prod envs. 
 I'm not a DBA, but what I've seen seems to be that the more rows in your db 
that need to have columns added / changed / etc, the longer it takes.

- Original Message -
From: Jason Miller jason.mil...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Thursday, October 20, 2011 6:01:43 PM
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

** The hardware size appears to have little to do with the install times.  Of 
course there is some type of relation between hardware and time but I can't 
figure it out. 

In our case the production db is a physical server with 24 cores and 48 gb of 
ram and test is a VM with 4 CPUs assigned and 8 gb of ram.  The production app 
server is a VM with 2 cores and 6 gb of ram and test is a VM with 2 cores and 4 
gb of ram.  There is a little more data in the production db vs. the test db.  
I would think this would fairly negligible since both were not really being 
used. 

I scheduled our production outage for 48 hours (with a little extra time) based 
on the time it took to perform the same steps in test with the additional step 
of running BPCU (I skipped this in production since we had about 6 
custom/modified objects that I converted manually).  Test took a little less 
than 48 hours and this included ironing out the process and had the extra BPCU 
time.  I was pretty certain upgrading production would be much faster.  It 
turns out that it took production longer than a lighter weight test 
environment. 

Jason 


On Thu, Oct 20, 2011 at 1:09 PM, strauss  stra...@unt.edu  wrote: 


** 



I restored my test/sample data system back to where ITSM was still SP1 (ARS and 
Atrium at SP2) and performed two manual interventions before kicking off ITSM 
7.6.04 SP2 again: 

  

Delete join form VIS:Status_Stage_Flow_TransitionRulesLookup which is carrying 
an outdated View ID for the Default Administrator View (the only view present) 

   I am told that this was _ supposed _ to have been changed in the upgrade to 
7.6.03, but none of my systems reflect that change. 

  

Delete all existing records in DLD:SYS:DataLoadStatus that were preventing SP2 
from creating a unique index on InstanceId 

   There were 126 old records in there with GUIDs that are NOT UNIQUE on a 
case-insensitive system (SQL Server). 

   Looking at the production system which had no records in that form, it 
actually looks like the unique index was created by the upgrade to 7.6.04. 
– which is when I have been told it was introduced.  Somehow, my test system 
got past that and SP1 both without the installation hanging – until SP2. 

  

The installation of ITSM 7.6.04 SP2 has been running since 10:30 AM; we’ll see 
how long it takes, but this is on a low powered VM and isn’t a good measure of 
what it will take on production grade equipment.  From what you’re saying, Pat, 
it doesn’t do very well on MUCH higher-powered servers, either.  I guess the 
Thanksgiving holiday will be my first window of opportunity for applying a 
service pack that runs for hours and hours and hours to the production 
environment. 


  

Christopher Strauss, Ph.D. 
Call Tracking Administration Manager 
University of North Texas Computing  IT Center 
http://itsm.unt.edu/ 


From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of patrick zandi 
Sent: Thursday, October 20, 2011 2:49 PM 



To: arslist@ARSLIST.ORG 
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db. 






  

** Yeah::: Upgrades look like they are going to disappear for the create a new 
server and migrate data option soon. 

Most change windows: especially Enterprise wise:: could they really go down for 
5-7 hours? NO! not happening.. 
so My guess is there is some sort of single FIFO job process single Java thread 
into the server needs to be change to something a little more robust. don't 
know what the answer is.. but I can see this as an issue... 

I have 64 CPU's and it took forever.. cpu never went over 6%... had tons of ram 
too... 
not sure what the answer is ? BMC Engineering might have a better clue... 


On Thu, Oct 20, 2011 at 3:25 PM, Jason Miller  jason.mil...@gmail.com  wrote: 

** Congratulations! 

Could somebody from BMC explain what is happening during this time where 
nothing appears to be happening?  I remember having the same experience during 
the 7.5 to 7.6.04 SP1 upgrade.  The logs do not indicate that anything is 
happening and a db trace shows very little activity.  You just have to hold 
your breath, have faith and hope for the best. 

Below is a snippet of our production upgrade notes the times of each install.  
Fortunately I was able to take the system down for two days because we only had 
three people using this new system for production data (contracts).  We 
finished just a hair past our 9 AM time to return to production (I got lucky). 
 
Run 

Re: How to get the Users's license? [I]

[Misi Mladoniczky]

Hi,

Yes, my memory was a little bit mixed up...

In ARDBC you typically implement these two functions:
1. ARDBCGetListEntryWithFields - for searching entries
2. ARDBCGetEntry - for retrieving one complete entry with all fields

As BMC only wanted to show a list, the ARDBCGetEntry was not really needed.

But if you want to do a Set-Fields, both of these calls needs to be
implemented. As a Set-Field first searches using
ARDBCGetListEntryWithFields, and then retrieves the selected/first record
using ARDBCGetEntry.

So do you know how it is in this particular case? Have they added
ARDBCGetEntry in version after 7.5?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 With 7.5, only glewf and gle work with that ardbc plugin.  Ge does not
 work.  The devs only implemented what they needed for their purposes.
 On Oct 20, 2011 12:12 PM, Misi Mladoniczky m...@rrr.se wrote:

 Hi Doug,

 It all depends on which calls that specific ARDBC-plugin has
 implemented.

 When I played around with these things quite some time ago, it turned
 out
 that the GetListEntry-call used in Set-Fields was NOT implemented, but
 the
 GetListEntryWithFields-call was.

 This is the reason for my recommendation earlier.

 Another thing to note is that all fields may not be searchable in an
 ARDBC-form, this also depends on how the functions has been implemented
 in
 the plugin.

 BMC usually only implements the calls/search-fields needed at the
 moment.

 So Kerry, please go ahead and try the Set-Fields version, and let us
 know
 how it works out.

 Another issue with Active-Link Set-Fields are that they issue different
 calls in different versions of the AR System, and also behaves
 differently
 between Mid-Tier and the Windows-client... But a filter-set-fields
 should
 always work in the same way.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.

  Kerry,
 
  Just to take this one step further.
 
  If you have a table field, that means you are searching a form.  If
 you
  can
  change the qualifier of the table, that means that is a search
 criteria
  for the
  form.
 
  So, you could use a Set Fields operation to just pull back the data
  directly to
  a field rather than having to have a table field and then walk it to
 get
  the
  information.
 
  This may be a further simplification of the work you need to do.
 
  Just an idea in case it is useful,
 
  Doug Mueller
 
  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
  Sent: Thursday, October 20, 2011 2:29 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: How to get the Users's license? [I]
 
  Sorry - I was referring to Paul's message.
 
  BUT - you did solve my problem!!
 
  So, I copied the table field from 'AR System Administration: Manage
 User
  Licences' and put it on the form where I want to find the users's
 licence.
 
  I removed all the columns except 'Write Licence'.
 
  I set the table qualification to:
  ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' =
 0)
  AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
 
  Hey presto - I can refresh that table and at any point find the
 current
  user's licence!
 
  Thanks Misi!
 
  Kerry
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are