Re: Functional Requirements Template for Remedy
We do not have any special template for Remedy. I think that creating an special template for Remedy can lead to use a bad practice: Use technical language on requirements. Requirements must be understood by all stakeholders. I prefer to use sentences like When pressing this button, the date will be uptaded, than Create an active link to be fired on pressing the button that updates the Date field. What I have is an internal analysis document that specifies the objects to be modified, created or deleted. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Jan 16, 2012 at 23:24, Nathan Aker nathan_a...@mcafee.com wrote: ** Anyone have any simple, easy to read, yet comprehensive templates for capturing functional requirements and then detailed design specs for Remedy? Looking for something flexible enough to handle customizations to ITSM or new development. ** ** I’ve got some things in my arsenal but none that I consider any better than mediocre. Anyone interested in sharing with the group? Thanks. Nate. ** ** *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* 5000 Headquarters Drive Plano, TX 75024 *Web:*www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com ** ** [image: Description: cid:image002.jpg@01CC30F2.B6B584F0] ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage001.jpgimage003.jpgimage002.jpg
Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site
Hi Dan... I get this error... - 404. That’s an error. The requested URL /www.wwrug12.com was not found on this server. That’s all we know. - Maybe doesn't work from Canad EH...;-) On Jan 16, 12:46 pm, arslist arsl...@danielbloom.ca wrote: www.wwrug12.comseems fine -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: January 16, 2012 12:44 PM To: arsl...@arslist.org Subject: Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site Hi Dan... Looks like this link might be down...??? On Jan 13, 5:15 pm, Daniel Bloom danielbl...@rogers.com wrote: On behalf of the Advisory Board for the World Wide Remedy Users Group (WWRUG), I am happy to announce that our upcoming conference: WWRUG12 - Sharing Tools, Technology and Training will be October 15 - 19, 2012 - San Jose, California in the Fairmont San Jose Well, okay, so we announced that at WWRUG11. Now you can actually register and book your hotel atwww.wwrug12.com There will be an official announcement going out soon, but the ARSlist has never been formal. I decided it was best to get an early start so we can spread our absurd workload out over the year. Remember, the entire Advisory Board are actually BMC Remedy consultants of one sort or another and most of us have full time jobs. Those of us that aren't full time employees seem to work 3 types of jobs including being Remedy Consultants so have the equivalent of 2 full time jobs to begin with. Ditto with all our volunteers. We have a great venue and location this year, and it is expected to be a stellar event, so join us! The content will be better than ever. Why? Well, bribery. Yes, this year if you present, the conference fees are: 0 dollars. So get your topics and papers ready and your travel approved. BMC has guaranteed that they will offer up Senior Management to either be applauded for their efforts to improve service and build quality or, if hotel rules permit, to be burnt at the stake. Oh, sorry, that was grilled by the Customers. (Disclaimer: the only part BMC said was the Senior Management available part). [For those competitors and lurkers on the list: don't get too excited, we are still loyal customers, just we have come to expect the best from BMC Remedy, And most of the time have gotten it.] Daniel Chairman, WWRUG12 Founder, ARSlist: Serving up email since 1993 Disclaimer: The wording of this has not been cleared by anyone, and is purely my opinion, a loyal long term BMC Remedy customer/developer/architect/consultant p.s. no Senior Management has ever been harmed during a RUG, unless you call throwing each other into the pool while wearing wigs harm p.p.s. since I was never present for the wigs on stage or pool dumping I may have the details wrong. My keynote was always the next morning in the era that was going on p.p.p.s. yes, it is Friday, that was deliberate __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList:Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Performance Measurement [I]
Classification: For internal use only All, Anyone know of a good tool that can be used to obtain objective performance data on a bespoke Remedy system? Does anyone have any experience of Column IT's Sentinel tool? Any assistance/leads would be appreciated. Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.com wrote: ** We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. *Michael Worts Service Management Programme Systems Lead* *Arqiva* ** Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.com -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patchsk *Sent:* 16 January 2012 16:54 *To:* arslist@ARSLIST.ORG *Subject:* overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Can RUG 12 survive this...
Don't worry - Canada is stepping in to fill this void: http://www.vachon.com/en/ Shipping will commence January 17, 2012. On Jan 11, 4:30 pm, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: End of an era? http://www.bbc.co.uk/news/business-16514426 Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
Hi there, Yep - We have a server group configuration. The error only seems to occur when users are directed to our PRD02 server, however, it is not happen consistently. What would I need to add to the ar.cfg file? Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 17 January 2012 13:53 To: arslist@ARSLIST.ORG Subject: Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList:
Re: Remedy Performance Measurement [I]
Hi Paul, Please have a quick at the following: http://technosysuk.com/services/scapa_performance.htm There is a datasheet and a case study at the bottom of the page. Please email me directly if you require any more information. Hope that helps... Best regards, Khalil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Nicolaides Sent: 17 January 2012 13:52 To: arslist@ARSLIST.ORG Subject: Remedy Performance Measurement [I] ** Classification: For internal use only All, Anyone know of a good tool that can be used to obtain objective performance data on a bespoke Remedy system? Does anyone have any experience of Column IT's Sentinel tool? Any assistance/leads would be appreciated. Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site
Hey Dan... I should have noticed this before... The link re-directs to: http://www.google.com/www.wwrug12.com Typing in www.wwrug12.com works just fine. Thanks. On Jan 17, 8:40 am, Elry elryal...@gmail.com wrote: Hi Dan... I get this error... --- -- 404. That’s an error. The requested URL /www.wwrug12.comwas not found on this server. That’s all we know. --- -- Maybe doesn't work from Canad EH...;-) On Jan 16, 12:46 pm, arslist arsl...@danielbloom.ca wrote: www.wwrug12.comseemsfine -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: January 16, 2012 12:44 PM To: arsl...@arslist.org Subject: Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site Hi Dan... Looks like this link might be down...??? On Jan 13, 5:15 pm, Daniel Bloom danielbl...@rogers.com wrote: On behalf of the Advisory Board for the World Wide Remedy Users Group (WWRUG), I am happy to announce that our upcoming conference: WWRUG12 - Sharing Tools, Technology and Training will be October 15 - 19, 2012 - San Jose, California in the Fairmont San Jose Well, okay, so we announced that at WWRUG11. Now you can actually register and book your hotel atwww.wwrug12.com There will be an official announcement going out soon, but the ARSlist has never been formal. I decided it was best to get an early start so we can spread our absurd workload out over the year. Remember, the entire Advisory Board are actually BMC Remedy consultants of one sort or another and most of us have full time jobs. Those of us that aren't full time employees seem to work 3 types of jobs including being Remedy Consultants so have the equivalent of 2 full time jobs to begin with. Ditto with all our volunteers. We have a great venue and location this year, and it is expected to be a stellar event, so join us! The content will be better than ever. Why? Well, bribery. Yes, this year if you present, the conference fees are: 0 dollars. So get your topics and papers ready and your travel approved. BMC has guaranteed that they will offer up Senior Management to either be applauded for their efforts to improve service and build quality or, if hotel rules permit, to be burnt at the stake. Oh, sorry, that was grilled by the Customers. (Disclaimer: the only part BMC said was the Senior Management available part). [For those competitors and lurkers on the list: don't get too excited, we are still loyal customers, just we have come to expect the best from BMC Remedy, And most of the time have gotten it.] Daniel Chairman, WWRUG12 Founder, ARSlist: Serving up email since 1993 Disclaimer: The wording of this has not been cleared by anyone, and is purely my opinion, a loyal long term BMC Remedy customer/developer/architect/consultant p.s. no Senior Management has ever been harmed during a RUG, unless you call throwing each other into the pool while wearing wigs harm p.p.s. since I was never present for the wigs on stage or pool dumping I may have the details wrong. My keynote was always the next morning in the era that was going on p.p.p.s. yes, it is Friday, that was deliberate __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList:Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattendwwrug12www.wwrug12.comARSList:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
I would start by checking the server name and ip name entries as specified in the config doc. It doesn't hurt to compare the config file for the working server versus the broken one. Sent from my iPhone On Jan 17, 2012, at 9:03 AM, Mike Worts mike.wo...@arqiva.com wrote: ** Hi there, Yep - We have a server group configuration. The error only seems to occur when users are directed to our PRD02 server, however, it is not happen consistently. What would I need to add to the ar.cfg file? Mike. *Michael Worts Service Management Programme Systems Lead* *Arqiva* ** Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.com -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* 17 January 2012 13:53 *To:* arslist@ARSLIST.ORG *Subject:* Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.com wrote: ** We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. *Michael Worts Service Management Programme Systems Lead* *Arqiva* ** Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.com -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patchsk *Sent:* 16 January 2012 16:54 *To:* arslist@ARSLIST.ORG *Subject:* overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
Re: SRM 2.2 Attachment files
Hugo, That apparently is as designed, since we have seen the same behavior. You will have to create your own workflow to push the attachment over to the Incident work info. Kevin *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Hyunkel v2.0 *Sent:* Monday, January 16, 2012 6:31 PM *To:* arslist@ARSLIST.ORG *Subject:* SRM 2.2 Attachment files ** Hi List; I've found something and I need some clues to get this done. It happens when users attach a file from the Request Entry form (either while creating a New Service Request or updating and existing Service Request) on SRM. The file is seen on the Service Request form, but not in the Incident Management form (Work Info) the text is the same on both entries, but the missing data is the attachment itself. Does anyone had seen this before? Thanks. *Hugo Ruesga* *Software Development Advisor* P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.comwrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Performance Measurement [I]
Hi Paul, WARNING: Advertisement!!! RRR|Log is a very good tool to measure performance from a server standpoint. It leverages the AR System API/ESCL/SQL/FLTR-logs to do the measurment. It is perfect for doing benchmarks that you can compare your system with at a later time. http://rrr.se/doc/RRRLogProductSheet.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Classification: For internal use only All, Anyone know of a good tool that can be used to obtain objective performance data on a bespoke Remedy system? Does anyone have any experience of Column IT's Sentinel tool? Any assistance/leads would be appreciated. Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
** Patchsk, Mike et al...For debugging purposes, you can set a configuration line in midtier install dir\WEB-INF\classes\config.properties that will include the IP-address of which midtier is responding in the headers. That's designed for debugging issues just like this. You can then use fiddler2 to capture the headers of each exchange with the mid tiers and make sure you're always connecting to the same one. If you're not, you'll need to adjust the load balancer so that your client session stays attached to the same midtier for a longer time.Save a copy of the config.properties file, set arsystem.response.hostip=true (the default is false), save the config file and restart the mid tiers.Hope this helps...DougOn Jan 17, 2012, at 8:08 AM, Tauf Chowdhury wrote:** I would start by checking the server name and ip name entries as specified in the config doc. It doesn't hurt to compare the config file for the working server versus the broken one. Sent from my iPhoneOn Jan 17, 2012, at 9:03 AM, Mike Worts mike.wo...@arqiva.com wrote:** Hi there, Yep - We have a server group configuration. The error only seems to occur when users are directed to our PRD02 server, however, it is not happen consistently. What would I need to add to the ar.cfg file? Mike. Michael WortsService Management Programme Systems LeadArqiva Direct 01962 822705 Mobile 07801 755346Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf ChowdhurySent: 17 January 2012 13:53To: arslist@ARSLIST.ORGSubject: Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case.Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.com wrote: ** We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luckWe have multiple OU entries in our AREA LDAP configuration formand for some reason it seems to skip some before giving us a "FAIL". Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. Michael WortsService Management Programme Systems LeadArqiva Direct 01962 822705 Mobile 07801 755346Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchskSent: 16 January 2012 16:54To: arslist@ARSLIST.ORGSubject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message.If they wait for some time and try again they could see the tickets in their overview console without any issue.I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message.Does any one have experienced this issue?_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it.If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks.Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose,
Technicall Challenge in pulling data dynamically
Hello List, We are having below technical difficulty in one of the requirement. What we want do is to set a field dynamically. We have two fields on the form (Form Name and Field Id). Now we want a workflow/Run Process that would do dynamic set field.Like it should pick value of the Form Name field (Let’s assume, it would pick formname as a TEST:MP) as source form andvalue of the Field Id as source field id (The field idis of the field on form TEST:MP). In set field action, Form name can be picked by using Sample Data in Set fieldbut we cannot map field dynamically. **we have static set field qualification. I did it using SQL query but the result I get for character field is fine but if it is date field or selection field, it would set the time is seconds or the selection value and not the label. So using an sql query it will be difficult to determine what type of field is being pulled and hence there would be trouble to convert the value to a readable format. Let me know if anyone have solution for this. Environment details:- · AR Server 7.5 patch 3 · Sun Solaris 9 · Oracle 10g Thanks in advance. Regards, Manoj. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM 2.2 Attachment files
that is correct, attachments are not part of the workflow that generates the template with SRM requests. the idea is to prevent attachment files to be in more that one place in the database and the reason for the link to view the service request at the top of the tickets. On Jan 17, 9:27 am, Kevin Morgan goofy1...@gmail.com wrote: Hugo, That apparently is as designed, since we have seen the same behavior. You will have to create your own workflow to push the attachment over to the Incident work info. Kevin *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Hyunkel v2.0 *Sent:* Monday, January 16, 2012 6:31 PM *To:* arsl...@arslist.org *Subject:* SRM 2.2 Attachment files ** Hi List; I've found something and I need some clues to get this done. It happens when users attach a file from the Request Entry form (either while creating a New Service Request or updating and existing Service Request) on SRM. The file is seen on the Service Request form, but not in the Incident Management form (Work Info) the text is the same on both entries, but the missing data is the attachment itself. Does anyone had seen this before? Thanks. *Hugo Ruesga* *Software Development Advisor* P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* _attend WWRUG12www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
32bit Vs.64bit JVM performance
I'm soliciting feedback regarding experience observed in the field regarding migrating from 32bit JVM to 64bit processes - is it worth it? So we'll be upgrading from 7.5 32bit to 7.6.04 64bit (on Windows 2008), our major objective is to drastically improve client performance. Due to BMC RD response, BMC PS is recommending we stay with the 32bit JVMs - what are your thoughts? I don't mind extra CPU overhead if it means better performance to the client. From BMC Remedy AR System Server 7.6 Performance Tuning for Business Service Management page 20: Many BMC customers are moving toward 64-bit platforms and running the 64-bit JVM. Be aware that the 64-bit JVM has performance overhead (see http://www.oracle.com/technetwork/java/hotspotfaq-138619.html#64bit_performance). BMC internal performance stress tests demonstrate that the 32-bit JVM outperforms the 64-bit JVM by at least 45% in terms of CPU utilization. However, if you need the 64-bit JVM, consider using hybrid mode and parallel GC as recommended by Oracle, that is, - XX:+UseCompressedOops and -XX:+UseParallelGC. The details and implications of using hybrid mode and parallel GC are beyond the scope of this document. Below is BMC RD response to BMC PS: The deployment architect team response was the following: on 32-bit JVM, recommendation is to leave GC at default. For the same exact JVM args (minus GC) when 32-bit JVM versus 64-bit JVM, 32-bit will outperform the 64-bit JVM by about 15% (Sun's official number). in our load test, when we run the same exact load with tomcat hosted by 32 versus 64, 32 has about ½ CPU utilization and 25% less heap usage. so, when running 32-bit JVM, leave GC at default (unless a specific GC model has shown better perf) and very safe to leave the same exact JVM heap config as 32 bit JVM will use less heap than exact same when running 64. same token, when running 64-bit JVM, if not full 64-bit addressing is needed, run in hybrid mode (-XX:+UseCompressedOops); min perf overhead (better than the 15% Sun published.) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ | 972.431.1518 font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Technicall Challenge in pulling data dynamically
Manoj, When faced with the exact same problem (dynamic form AND dynamic field) I was forced to create a bit of workflow. The first workflow is to look in the 'field' table to determine the 'type' of field I was planning on getting was. Then use a series of workflow that is specific to that type of field and use direct sql to set it into the appropriate tmp field type appropriate, then, once in that field, use standard setfield processes to get it into the field you actually want it inyou may find the below special run-process usefull Application-Copy-Field-Value targetFieldID sourceFieldID Copies a field on the current form to another field on the current form. Returns one of the following integers: ?? 1—The assignment failed. ?? 0—The assignment occurred. To get the return value, use this command in a Set Fields action with $PROCESS$. This command cannot be used in a Run Process action. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Manoj Patil Sent: Tuesday, January 17, 2012 8:03 AM To: arslist@ARSLIST.ORG Subject: Technicall Challenge in pulling data dynamically Hello List, We are having below technical difficulty in one of the requirement. What we want do is to set a field dynamically. We have two fields on the form (Form Name and Field Id). Now we want a workflow/Run Process that would do dynamic set field.Like it should pick value of the Form Name field (Let’s assume, it would pick formname as a TEST:MP) as source form andvalue of the Field Id as source field id (The field idis of the field on form TEST:MP). In set field action, Form name can be picked by using Sample Data in Set fieldbut we cannot map field dynamically. **we have static set field qualification. I did it using SQL query but the result I get for character field is fine but if it is date field or selection field, it would set the time is seconds or the selection value and not the label. So using an sql query it will be difficult to determine what type of field is being pulled and hence there would be trouble to convert the value to a readable format. Let me know if anyone have solution for this. Environment details:- · AR Server 7.5 patch 3 · Sun Solaris 9 · Oracle 10g Thanks in advance. Regards, Manoj. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 32bit Vs.64bit JVM performance
If you are running out of memory with a 32-bit jvm, you need to move to a 64-bit jvm. This happens with the midtier when the size of your concurrent user base exceeds a certain number. Moving to 64-bit will not help performance in any way by the mere virtue of moving to 64-bit. 64-bit is all about the memory. You can increase performance by increasing the time between GC cycles, you will pick up some performance there. There are also JVM parameters that can help with the performance of 64-bit JVM's. https://wikis.oracle.com/display/HotSpotInternals/CompressedOops Axton Grams On Tue, Jan 17, 2012 at 9:35 AM, Andrew C Goodall ago...@jcpenney.com wrote: ** I’m soliciting feedback regarding experience observed in the field regarding migrating from 32bit JVM to 64bit processes – is it worth it? So we’ll be upgrading from 7.5 32bit to 7.6.04 64bit (on Windows 2008), our major objective is to drastically improve client performance. Due to BMC RD response, BMC PS is recommending we stay with the 32bit JVMs – what are your thoughts? I don’t mind extra CPU overhead if it means better performance to the client. From BMC Remedy AR System Server 7.6 Performance Tuning for Business Service Management page 20: Many BMC customers are moving toward 64-bit platforms and running the 64-bit JVM. Be aware that the 64-bit JVM has performance overhead (see http://www.oracle.com/technetwork/java/hotspotfaq-138619.html#64bit_performance). BMC internal performance stress tests demonstrate that the 32-bit JVM outperforms the 64-bit JVM by at least 45% in terms of CPU utilization. However, if you need the 64-bit JVM, consider using hybrid mode and parallel GC as recommended by Oracle, that is, - XX:+UseCompressedOops and -XX:+UseParallelGC. The details and implications of using hybrid mode and parallel GC are beyond the scope of this document. Below is BMC RD response to BMC PS: The deployment architect team response was the following: on 32-bit JVM, recommendation is to leave GC at default. For the same exact JVM args (minus GC) when 32-bit JVM versus 64-bit JVM, 32-bit will outperform the 64-bit JVM by about 15% (Sun’s official number). in our load test, when we run the same exact load with tomcat hosted by 32 versus 64, 32 has about ½ CPU utilization and 25% less heap usage. so, when running 32-bit JVM, leave GC at default (unless a specific GC model has shown better perf) and very safe to leave the same exact JVM heap config as 32 bit JVM will use less heap than exact same when running 64. same token, when running 64-bit JVM, if not full 64-bit addressing is needed, run in hybrid mode (-XX:+UseCompressedOops); min perf overhead (better than the 15% Sun published.) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
Hi Doug, Thanks for the help. We are only load balanced at the AR level, so we have one midtier server pointing to 2 AR servers which are load balanced. Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: 17 January 2012 15:12 To: arslist@ARSLIST.ORG Subject: Re: overview console random authentication errors ** Patchsk, Mike et al... For debugging purposes, you can set a configuration line in midtier install dir\WEB-INF\classes\config.properties that will include the IP-address of which midtier is responding in the headers. That's designed for debugging issues just like this. You can then use fiddler2 to capture the headers of each exchange with the mid tiers and make sure you're always connecting to the same one. If you're not, you'll need to adjust the load balancer so that your client session stays attached to the same midtier for a longer time. Save a copy of the config.properties file, set arsystem.response.hostip=true (the default is false), save the config file and restart the mid tiers. Hope this helps... Doug On Jan 17, 2012, at 8:08 AM, Tauf Chowdhury wrote: ** I would start by checking the server name and ip name entries as specified in the config doc. It doesn't hurt to compare the config file for the working server versus the broken one. Sent from my iPhone On Jan 17, 2012, at 9:03 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** Hi there, Yep - We have a server group configuration. The error only seems to occur when users are directed to our PRD02 server, however, it is not happen consistently. What would I need to add to the ar.cfg file? Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 17 January 2012 13:53 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are
JOB: Deployment Consultant - United States
** Hi Listers, Below is a job we are trying to fill in the United States - work from home. The selected candidate would be working on a globalteam, with me(and to some degreeour List moderator, Danial Bloom)so I have a vested interest in looking for 'the best'. There will be limited travel. Most interaction with customers and fellow employees is via phone, email, chat and Livemeeting. To boil down the job description, if you love working with customer to fill out the DMT workbooks or Effective Transport csv's and have a sound knowledge or where that data goes and how the system uses it, this job is for you! Any questions, I'm happy to attempt to answer, off line please. The URL to apply is - https://www.careers.unisys.com/psp/applicant/APPLICANT/UG_APPLICANT/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTLAction=""> The Job ID is 256824 The Deployment Consultant role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and Unisys portfolio standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Unisys Service Management practices. Deployment Consultant is expected to: · Lead development of Configuration Design Documents that enable service delivery per Statement of Work parameters, within the boundaries of Unisys standards, and the capabilities of the standard Unisys tool-set (BMC ITSM 7.6 and more) · Analyzes agreed solution, contract, Statement of Work · Conducts client data workshops to gather client-specific data in Excel Workbooks. · Conducts rapid-prototyping workshops in select subject areas · Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration. · For non-standard solutions, build functional requirements definition and use cases as input into customization requests · Coordinate the involvement of other subject matter experts for areas such as Unisys Customer Portal, B2B integrations, Architecture and Engineering · Document definitive designs in sufficient detail for execution by the technical implementations team · Drive and assist the account team to obtain consensus and sign-off of specified data and agreement to the design · Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations. · Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews Experience Skills (in order of priority) · Minimum 3 years of experience consulting and designing implementations of BMC ITSM v7 suite for multiple enterprises, including specifically Incident Management, Change Management, Service Request Management, Service Level Management, Asset Configuration and CMDB. · Minimum 4 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset Configuration, Service Level and/or Service Request Management · More than 4 successful customer/client implementations that included multiple core ITIL processes · Experience migrating data from one Remedy version to a higher version · Experience extending Remedy applications with customizations and added functionality while maintaining the integrity of the BMC applications. Experience with full lifecycle development for customizations including – Design, Development, Test, Migration and Documentation of the custom work. · Experience integrating Remedy applications with other BMC applications such as BMC ADDM or BMC BladeLogic for Server or Client. · Strong written and verbal communication skills supporting customer consulting for people/process/technology · ITIL v2 v3 Foundation certification Kelly Deaver work email - kelly.dea...@unisys.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: SRM 2.2 Attachment files
Thanks for your kind responses I appreciate that. I'll need to built that workflow. Is there any guidance on how to copy those attachments? Or is it possible just move the attachments? Thanks. Hugo Ruesga Software Development Advisor P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 17 Jan 2012 07:18:39 -0800 From: tpala...@gmail.com Subject: Re: SRM 2.2 Attachment files To: arslist@ARSLIST.ORG that is correct, attachments are not part of the workflow that generates the template with SRM requests. the idea is to prevent attachment files to be in more that one place in the database and the reason for the link to view the service request at the top of the tickets. On Jan 17, 9:27 am, Kevin Morgan goofy1...@gmail.com wrote: Hugo, That apparently is as designed, since we have seen the same behavior. You will have to create your own workflow to push the attachment over to the Incident work info. Kevin *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Hyunkel v2.0 *Sent:* Monday, January 16, 2012 6:31 PM *To:* arsl...@arslist.org *Subject:* SRM 2.2 Attachment files ** Hi List; I've found something and I need some clues to get this done. It happens when users attach a file from the Request Entry form (either while creating a New Service Request or updating and existing Service Request) on SRM. The file is seen on the Service Request form, but not in the Incident Management form (Work Info) the text is the same on both entries, but the missing data is the attachment itself. Does anyone had seen this before? Thanks. *Hugo Ruesga* *Software Development Advisor* P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* _attend WWRUG12www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: panels displaying over each other/overlapping fields
A reinstall of the mid-tier using the installer fixed this. Note that reinstalling with the war file did not. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, January 13, 2012 9:43 AM To: arslist@ARSLIST.ORG Subject: panels displaying over each other/overlapping fields ** I'm using ITSM 7.6 p1 and Mid-tier 7.5 p7. Last night I tried to upgrade tomcat to tomcat 6 (from tomcat 5) in production and had a display issue that isn't happening in UAT (same versions). In incident the two panels at the top with the customer information (the one with the name, etc and the second one with the customer phone and site, etc) are both displaying at the same time. One is supposed to be hidden-so my folks were seeing overlapping fields. I cleared the cache (server and client) to no effect. I've seen this before, but can't remember what the fix was (it was about 9 months ago). Can someone out there refresh my memory? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 32bit Vs.64bit JVM performance
That makes sense, thanks. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, January 17, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: 32bit Vs.64bit JVM performance If you are running out of memory with a 32-bit jvm, you need to move to a 64-bit jvm. This happens with the midtier when the size of your concurrent user base exceeds a certain number. Moving to 64-bit will not help performance in any way by the mere virtue of moving to 64-bit. 64-bit is all about the memory. You can increase performance by increasing the time between GC cycles, you will pick up some performance there. There are also JVM parameters that can help with the performance of 64-bit JVM's. https://wikis.oracle.com/display/HotSpotInternals/CompressedOops Axton Grams On Tue, Jan 17, 2012 at 9:35 AM, Andrew C Goodall ago...@jcpenney.com wrote: ** I'm soliciting feedback regarding experience observed in the field regarding migrating from 32bit JVM to 64bit processes - is it worth it? So we'll be upgrading from 7.5 32bit to 7.6.04 64bit (on Windows 2008), our major objective is to drastically improve client performance. Due to BMC RD response, BMC PS is recommending we stay with the 32bit JVMs - what are your thoughts? I don't mind extra CPU overhead if it means better performance to the client. From BMC Remedy AR System Server 7.6 Performance Tuning for Business Service Management page 20: Many BMC customers are moving toward 64-bit platforms and running the 64-bit JVM. Be aware that the 64-bit JVM has performance overhead (see http://www.oracle.com/technetwork/java/hotspotfaq-138619.html#64bit_performance). BMC internal performance stress tests demonstrate that the 32-bit JVM outperforms the 64-bit JVM by at least 45% in terms of CPU utilization. However, if you need the 64-bit JVM, consider using hybrid mode and parallel GC as recommended by Oracle, that is, - XX:+UseCompressedOops and -XX:+UseParallelGC. The details and implications of using hybrid mode and parallel GC are beyond the scope of this document. Below is BMC RD response to BMC PS: The deployment architect team response was the following: on 32-bit JVM, recommendation is to leave GC at default. For the same exact JVM args (minus GC) when 32-bit JVM versus 64-bit JVM, 32-bit will outperform the 64-bit JVM by about 15% (Sun's official number). in our load test, when we run the same exact load with tomcat hosted by 32 versus 64, 32 has about ½ CPU utilization and 25% less heap usage. so, when running 32-bit JVM, leave GC at default (unless a specific GC model has shown better perf) and very safe to leave the same exact JVM heap config as 32 bit JVM will use less heap than exact same when running 64. same token, when running 64-bit JVM, if not full 64-bit addressing is needed, run in hybrid mode (-XX:+UseCompressedOops); min perf overhead (better than the 15% Sun published.) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19. 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19… 18 ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* January 17, 2012 10:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy/Oracle person NEEDED at Quantico, VA ** ** ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
Nothing personal, Rick. It's expletive deleted cold up there. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19... 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.commailto:donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and below.. The Highs.. LOL the Lows were -20 -36 -44 .. without the wind.. On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: ** Nothing personal, Rick. It’s expletive deleted cold up there. ** ** Mike White EMail michael.wh...@verizon.com Office 813.978.2192 ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Tuesday, January 17, 2012 1:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy/Oracle person NEEDED at Quantico, VA ** ** ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19… 18 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* January 17, 2012 10:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
Hello everyone, I work for an IT consulting firm, and I wanted to get some feedback as to why one of our clients is having such a hard time filling a Remedy developer/administrator position. I am running into the rate being too low. Any suggestions please let me know. 1 year contract, can go corp to corp or w2. Highest corp to corp would be 80/hr Location: Cleveland, OH Below is the environment: AR=7.5 patch 4 in Production, patch 7 in DEV and Q/A ITSM = 7.6 for Incident, Change, Problem Asset = 7.1 We have approval to move to 7.6.04 in the new year. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19... 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
Human beings weren't made to live in conditions like that. Most of us have no fur. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 17, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and below.. The Highs.. LOL the Lows were -20 -36 -44 .. without the wind.. On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike) michael.wh...@verizon.commailto:michael.wh...@verizon.com wrote: ** Nothing personal, Rick. It's expletive deleted cold up there. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192tel:813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19... 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.commailto:donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
It's 54 and partly sunny in NoVa right now. Rick On Jan 17, 2012 1:37 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: ** Human beings weren’t made to live in conditions like that. Most of us have no fur. ** ** Mike White EMail michael.wh...@verizon.com Office 813.978.2192 ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Tuesday, January 17, 2012 1:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy/Oracle person NEEDED at Quantico, VA ** ** ** HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and below.. The Highs.. LOL the Lows were -20 -36 -44 .. without the wind.. On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: ** Nothing personal, Rick. It’s expletive deleted cold up there. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Tuesday, January 17, 2012 1:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19… 18 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* January 17, 2012 10:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
Heh! It is 74F right now in Houston! If I was looking, I'd enjoy the opportunity to work with Rick! Pick his brain! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 17, 2012 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and below.. The Highs.. LOL the Lows were -20 -36 -44 .. without the wind.. On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike) michael.wh...@verizon.commailto:michael.wh...@verizon.com wrote: ** Nothing personal, Rick. It's expletive deleted cold up there. Mike White EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192tel:813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19... 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.commailto:donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
77 blue sky's in Miami but next week will be in your next of the woods Patrick. Let it snow so I can do a little snowmobiling Rick Cook remedyr...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/17/2012 01:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy/Oracle person NEEDED at Quantico, VA ** It's 54 and partly sunny in NoVa right now. Rick On Jan 17, 2012 1:37 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: ** Human beings weren’t made to live in conditions like that. Most of us have no fur. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 17, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and below.. The Highs.. LOL the Lows were -20 -36 -44 .. without the wind.. On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: ** Nothing personal, Rick. It’s expletive deleted cold up there. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19… 18 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
Todd, The problem you are having is that Cleveland isn't necessarily a 'technology hub' to the best of my knowledge. So..while that rate may work for 'local' candidates.it WON'T work for ones that must travel there and maintain a 'remote' site (if they own a home, have a family, etc). Being you are looking for a 'temp' for a year..unless you got yourself a young, unattached consultant with very junior experience.you won't likely be able to find a person at that rate.but if you are upgrading from one ITSM to the next, you want someone with some good experience doing that.I don't think you'll find that at the rate being offered. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Todd Hall Sent: Tuesday, January 17, 2012 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** Hello everyone, I work for an IT consulting firm, and I wanted to get some feedback as to why one of our clients is having such a hard time filling a Remedy developer/administrator position. I am running into the rate being too low. Any suggestions please let me know. 1 year contract, can go corp to corp or w2. Highest corp to corp would be 80/hr Location: Cleveland, OH Below is the environment: AR=7.5 patch 4 in Production, patch 7 in DEV and Q/A ITSM = 7.6 for Incident, Change, Problem Asset = 7.1 We have approval to move to 7.6.04 in the new year. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19. 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
I work with a guy that sports a chin sweater..I'm sure it keeps him quite warm in a stiff wind. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike) Sent: Tuesday, January 17, 2012 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** Human beings weren't made to live in conditions like that. Most of us have no fur. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 17, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and below.. The Highs.. LOL the Lows were -20 -36 -44 .. without the wind.. On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike) michael.wh...@verizon.com wrote: ** Nothing personal, Rick. It's expletive deleted cold up there. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19. 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
Yes we are on a server group with two ars servers and two midtiers. Both ars and midtiers are load balanced. I do not think it is related to connectivity because the users already are logged in at that time. They could access other consoles with out any issues when they get authentication error with over view console. Sometime it happens just after they login into remedy, sometimes it happens when they click refresh on the overview console. If they wait for a min or two and try again it would work fine. It just happens to random users at random times. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
DataImport.bat file
We are moving from a 7.1p7 server to a 7.6.04 Server (Windows 2008) and used to use the arimportcmd.exe file to import data from our server. I'm reading up on the 7.6.04 Integration Guide and it says to use the DataImport.bat file. Do I actually have to install the Data Import tool on my Application Server or can I just copy and paste this file from my PC (which I did install the Data Import Tool) to our App Server? Thanks! Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DataImport.bat file
I think I answered my own question. Just took a look at the file and it says: This file assumes that it is being launched from the main Developer Studio directory Or dataimporttool directory as well and will fail if launched from somewhere else. So, I'll install the Data Import Tool on our App Server. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, January 17, 2012 2:29 PM To: arslist@ARSLIST.ORG Subject: DataImport.bat file ** We are moving from a 7.1p7 server to a 7.6.04 Server (Windows 2008) and used to use the arimportcmd.exe file to import data from our server. I'm reading up on the 7.6.04 Integration Guide and it says to use the DataImport.bat file. Do I actually have to install the Data Import tool on my Application Server or can I just copy and paste this file from my PC (which I did install the Data Import Tool) to our App Server? Thanks! Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Run process to open FORM on second server
Hi ARSlist users, *BackGround*: Have a Prod app and Rpt server. SQL level replication is enabled to replicate data b/w the 2 in real time. ARADMIN access is disabled on RPT to avoid users updating records. *Issue:* Users are performing free text searches on Notes field, Resolution and summary field of Incident Form leading to timeout errors. *Proposed solution:* Plan is to provide a button on Prod Incident form. By pressing this button, Active Link will fire and open incident FORM on Reporting, where users can perform adv searches. This will work only if user have same access in both Prod and RPT. *Road Block*: Since data is getting replcated from Prod to Rpt, so users permissions also get replicated from Prod to RPT. Now each access is connected to server license so the permission replicated to Reporting is connected to Prod server and reporting server license. As a result even though user have admin access in Prod, it will work as Read only account on Reporting. (ARADMIN is locked on RPT and needs a CRQ to remove this lock for even account that needs to be udpated on Rpt). If there is a RUN Process command that can be used in AL so we can pass a authentication, then i can hard code a generic account (which has all needed ITSM access) and that should do the trick. Any help is appreciated. Alternate solutions are also welcome. Regards, Kumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Run process to open FORM on second server
Kumar, Being you are using ITSM via Mid-Tier (right?).you could use a static URL to the Reporting server that provides a hard coded user/password. This user would need a read restricted license to be able to do this.but it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy arlist Sent: Tuesday, January 17, 2012 1:24 PM To: arslist@ARSLIST.ORG Subject: Run process to open FORM on second server ** Hi ARSlist users, BackGround: Have a Prod app and Rpt server. SQL level replication is enabled to replicate data b/w the 2 in real time. ARADMIN access is disabled on RPT to avoid users updating records. Issue: Users are performing free text searches on Notes field, Resolution and summary field of Incident Form leading to timeout errors. Proposed solution: Plan is to provide a button on Prod Incident form. By pressing this button, Active Link will fire and open incident FORM on Reporting, where users can perform adv searches. This will work only if user have same access in both Prod and RPT. Road Block: Since data is getting replcated from Prod to Rpt, so users permissions also get replicated from Prod to RPT. Now each access is connected to server license so the permission replicated to Reporting is connected to Prod server and reporting server license. As a result even though user have admin access in Prod, it will work as Read only account on Reporting. (ARADMIN is locked on RPT and needs a CRQ to remove this lock for even account that needs to be udpated on Rpt). If there is a RUN Process command that can be used in AL so we can pass a authentication, then i can hard code a generic account (which has all needed ITSM access) and that should do the trick. Any help is appreciated. Alternate solutions are also welcome. Regards, Kumar _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy/Oracle person NEEDED at Quantico, VA
Well, my home town is -30 right now and I've slept in a (good) bag and parachute at -46, when I say we're having a bad winter, I mean it's way too hot here in Munich at -2ish. All temps in degrees C. -40 == -40 -46 is probably around -50 for you Americans. Enjoy Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: January-17-12 19:53 To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** Todd, The problem you are having is that Cleveland isn't necessarily a 'technology hub' to the best of my knowledge. So..while that rate may work for 'local' candidates.it WON'T work for ones that must travel there and maintain a 'remote' site (if they own a home, have a family, etc). Being you are looking for a 'temp' for a year..unless you got yourself a young, unattached consultant with very junior experience.you won't likely be able to find a person at that rate.but if you are upgrading from one ITSM to the next, you want someone with some good experience doing that.I don't think you'll find that at the rate being offered. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Todd Hall Sent: Tuesday, January 17, 2012 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** Hello everyone, I work for an IT consulting firm, and I wanted to get some feedback as to why one of our clients is having such a hard time filling a Remedy developer/administrator position. I am running into the rate being too low. Any suggestions please let me know. 1 year contract, can go corp to corp or w2. Highest corp to corp would be 80/hr Location: Cleveland, OH Below is the environment: AR=7.5 patch 4 in Production, patch 7 in DEV and Q/A ITSM = 7.6 for Incident, Change, Problem Asset = 7.1 We have approval to move to 7.6.04 in the new year. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19. 18 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.com wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Run process to open FORM on second server
Hi LJ, Following your solution, I need to call web link for I'm form with authentication in active link. Could you please share the syntax. Regards, Sent on my BlackBerry® from Vodafone -Original Message- From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 17 Jan 2012 13:42:46 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server Kumar, Being you are using ITSM via Mid-Tier (right?).you could use a static URL to the Reporting server that provides a hard coded user/password. This user would need a read restricted license to be able to do this.but it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy arlist Sent: Tuesday, January 17, 2012 1:24 PM To: arslist@ARSLIST.ORG Subject: Run process to open FORM on second server ** Hi ARSlist users, BackGround: Have a Prod app and Rpt server. SQL level replication is enabled to replicate data b/w the 2 in real time. ARADMIN access is disabled on RPT to avoid users updating records. Issue: Users are performing free text searches on Notes field, Resolution and summary field of Incident Form leading to timeout errors. Proposed solution: Plan is to provide a button on Prod Incident form. By pressing this button, Active Link will fire and open incident FORM on Reporting, where users can perform adv searches. This will work only if user have same access in both Prod and RPT. Road Block: Since data is getting replcated from Prod to Rpt, so users permissions also get replicated from Prod to RPT. Now each access is connected to server license so the permission replicated to Reporting is connected to Prod server and reporting server license. As a result even though user have admin access in Prod, it will work as Read only account on Reporting. (ARADMIN is locked on RPT and needs a CRQ to remove this lock for even account that needs to be udpated on Rpt). If there is a RUN Process command that can be used in AL so we can pass a authentication, then i can hard code a generic account (which has all needed ITSM access) and that should do the trick. Any help is appreciated. Alternate solutions are also welcome. Regards, Kumar _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Run process to open FORM on second server
Taken directly from the DevStudio Help on the subject http://midTierServer/arsys/servlet/ViewFormServlet?form=formName http://midTierServer/arsys/servlet/ViewFormServlet?form=formNameserver=ser verNameusername=userNamepwd=password server=serverNameusername=userNamepwd=password then.if you want to open it for a specific record, I believe you would use eid=12345 for the request ID (field 1) of the record you want it to open From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedyarl...@gmail.com Sent: Tuesday, January 17, 2012 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server ** ** Hi LJ, Following your solution, I need to call web link for I'm form with authentication in active link. Could you please share the syntax. Regards, Sent on my BlackBerryR from Vodafone _ From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 17 Jan 2012 13:42:46 -0700 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server Kumar, Being you are using ITSM via Mid-Tier (right?).you could use a static URL to the Reporting server that provides a hard coded user/password. This user would need a read restricted license to be able to do this.but it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy arlist Sent: Tuesday, January 17, 2012 1:24 PM To: arslist@ARSLIST.ORG Subject: Run process to open FORM on second server ** Hi ARSlist users, BackGround: Have a Prod app and Rpt server. SQL level replication is enabled to replicate data b/w the 2 in real time. ARADMIN access is disabled on RPT to avoid users updating records. Issue: Users are performing free text searches on Notes field, Resolution and summary field of Incident Form leading to timeout errors. Proposed solution: Plan is to provide a button on Prod Incident form. By pressing this button, Active Link will fire and open incident FORM on Reporting, where users can perform adv searches. This will work only if user have same access in both Prod and RPT. Road Block: Since data is getting replcated from Prod to Rpt, so users permissions also get replicated from Prod to RPT. Now each access is connected to server license so the permission replicated to Reporting is connected to Prod server and reporting server license. As a result even though user have admin access in Prod, it will work as Read only account on Reporting. (ARADMIN is locked on RPT and needs a CRQ to remove this lock for even account that needs to be udpated on Rpt). If there is a RUN Process command that can be used in AL so we can pass a authentication, then i can hard code a generic account (which has all needed ITSM access) and that should do the trick. Any help is appreciated. Alternate solutions are also welcome. Regards, Kumar _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Work Info Notes Entries Limited to 255 Characters v7.604
The problem is not limited to HPD:Help Desk. Correct Bugs in Application (ITSM 7.6.04.01) Corrected Forms SW00398451: HPD:Help Desk, CHG:Infrastructure Change, PBM:Problem Investigation, PBM:Known Error * Overlay the form and change field z1D_Note from 255 char to 0 (unlimited) Corrected Active Links (August 2011) SW00398451: Fix errors in Push Field actions ActiveLink: HPD:INC:EditWorkInfo Second action - Push Field From: Description = $z1D_Note$ * To: Description = LEFT($z1D_Note$, 99) ActiveLink: PBM:PKE:AddWorkInfo_From_LessView Second action - Push Field From: Description = $z1D_Note$ * To: Description = LEFT($z1D_Note$, 99) Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: Friday, December 23, 2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Work Info Notes Entries Limited to 255 Characters v7.604 ** We had the same issue. We are running AR 7.6.04. Here is what I did to fix the issue. Change the field length of z1D_Note to 0 on HPD:HelPDesk form. Modify the active link HPD:INC:EditWorkInfo and change the description to LEFT($z1D_Note$, 98) Thanks, Wirasat From:Rick Sharp rickshar...@yahoo.commailto:rickshar...@yahoo.com To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date:12/23/2011 01:08 PM Subject:Work Info Notes Entries Limited to 255 Characters v7.604 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Why in the world did BMC limit the Notes field in WorkInfo records to 255 characters per record? This is maddening for our IT users who didn't have this limitation in our 7.0x world. The workaround is to email the INC or CRQ with the information record that exceeds 255 characters. Does anyone else have the same problem and what did you do to resolve this poor design, please ? Thanks List Members - Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Run process to open FORM on second server
Does it really need to be masked? You could even set the user to not have a password..the user in question is a read restricted user.generic by nature.and it doesn't really matter if someone gets the password, because they can't do anything with it J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedyarl...@gmail.com Sent: Tuesday, January 17, 2012 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server ** ** Thank you so much, it worked for me. Only issue is pwd is visible in the url. Need to mask it. Thanks again. Regards, Kumar Sent on my BlackBerryR from Vodafone _ From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 17 Jan 2012 14:53:29 -0700 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server Taken directly from the DevStudio Help on the subject http://midTierServer/arsys/servlet/ViewFormServlet?form=formName http://midTierServer/arsys/servlet/ViewFormServlet?form=formNameserver=ser verNameusername=userNamepwd=password server=serverNameusername=userNamepwd=password then.if you want to open it for a specific record, I believe you would use eid=12345 for the request ID (field 1) of the record you want it to open From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedyarl...@gmail.com Sent: Tuesday, January 17, 2012 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server ** ** Hi LJ, Following your solution, I need to call web link for I'm form with authentication in active link. Could you please share the syntax. Regards, Sent on my BlackBerryR from Vodafone _ From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 17 Jan 2012 13:42:46 -0700 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server Kumar, Being you are using ITSM via Mid-Tier (right?).you could use a static URL to the Reporting server that provides a hard coded user/password. This user would need a read restricted license to be able to do this.but it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy arlist Sent: Tuesday, January 17, 2012 1:24 PM To: arslist@ARSLIST.ORG Subject: Run process to open FORM on second server ** Hi ARSlist users, BackGround: Have a Prod app and Rpt server. SQL level replication is enabled to replicate data b/w the 2 in real time. ARADMIN access is disabled on RPT to avoid users updating records. Issue: Users are performing free text searches on Notes field, Resolution and summary field of Incident Form leading to timeout errors. Proposed solution: Plan is to provide a button on Prod Incident form. By pressing this button, Active Link will fire and open incident FORM on Reporting, where users can perform adv searches. This will work only if user have same access in both Prod and RPT. Road Block: Since data is getting replcated from Prod to Rpt, so users permissions also get replicated from Prod to RPT. Now each access is connected to server license so the permission replicated to Reporting is connected to Prod server and reporting server license. As a result even though user have admin access in Prod, it will work as Read only account on Reporting. (ARADMIN is locked on RPT and needs a CRQ to remove this lock for even account that needs to be udpated on Rpt). If there is a RUN Process command that can be used in AL so we can pass a authentication, then i can hard code a generic account (which has all needed ITSM access) and that should do the trick. Any help is appreciated. Alternate solutions are also welcome. Regards, Kumar _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Technicall Challenge in pulling data dynamically
Thanks LJ, I will try this. -Manoj On Tue, Jan 17, 2012 at 9:20 PM, LJ LongWing lj.longw...@gmail.com wrote: Manoj, When faced with the exact same problem (dynamic form AND dynamic field) I was forced to create a bit of workflow. The first workflow is to look in the 'field' table to determine the 'type' of field I was planning on getting was. Then use a series of workflow that is specific to that type of field and use direct sql to set it into the appropriate tmp field type appropriate, then, once in that field, use standard setfield processes to get it into the field you actually want it inyou may find the below special run-process usefull Application-Copy-Field-Value targetFieldID sourceFieldID Copies a field on the current form to another field on the current form. Returns one of the following integers: ?? 1—The assignment failed. ?? 0—The assignment occurred. To get the return value, use this command in a Set Fields action with $PROCESS$. This command cannot be used in a Run Process action. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Manoj Patil Sent: Tuesday, January 17, 2012 8:03 AM To: arslist@ARSLIST.ORG Subject: Technicall Challenge in pulling data dynamically Hello List, We are having below technical difficulty in one of the requirement. What we want do is to set a field dynamically. We have two fields on the form (Form Name and Field Id). Now we want a workflow/Run Process that would do dynamic set field.Like it should pick value of the Form Name field (Let’s assume, it would pick formname as a TEST:MP) as source form andvalue of the Field Id as source field id (The field idis of the field on form TEST:MP). In set field action, Form name can be picked by using Sample Data in Set fieldbut we cannot map field dynamically. **we have static set field qualification. I did it using SQL query but the result I get for character field is fine but if it is date field or selection field, it would set the time is seconds or the selection value and not the label. So using an sql query it will be difficult to determine what type of field is being pulled and hence there would be trouble to convert the value to a readable format. Let me know if anyone have solution for this. Environment details:- · AR Server 7.5 patch 3 · Sun Solaris 9 · Oracle 10g Thanks in advance. Regards, Manoj. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Run process to open FORM on second server
Agreed. Thx. Sent on my BlackBerry® from Vodafone -Original Message- From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 17 Jan 2012 15:58:45 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server Does it really need to be masked? You could even set the user to not have a password..the user in question is a read restricted user.generic by nature.and it doesn't really matter if someone gets the password, because they can't do anything with it J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedyarl...@gmail.com Sent: Tuesday, January 17, 2012 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server ** ** Thank you so much, it worked for me. Only issue is pwd is visible in the url. Need to mask it. Thanks again. Regards, Kumar Sent on my BlackBerryR from Vodafone _ From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 17 Jan 2012 14:53:29 -0700 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server Taken directly from the DevStudio Help on the subject http://midTierServer/arsys/servlet/ViewFormServlet?form=formName http://midTierServer/arsys/servlet/ViewFormServlet?form=formNameserver=ser verNameusername=userNamepwd=password server=serverNameusername=userNamepwd=password then.if you want to open it for a specific record, I believe you would use eid=12345 for the request ID (field 1) of the record you want it to open From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedyarl...@gmail.com Sent: Tuesday, January 17, 2012 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server ** ** Hi LJ, Following your solution, I need to call web link for I'm form with authentication in active link. Could you please share the syntax. Regards, Sent on my BlackBerryR from Vodafone _ From: LJ LongWing lj.longw...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 17 Jan 2012 13:42:46 -0700 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Re: Run process to open FORM on second server Kumar, Being you are using ITSM via Mid-Tier (right?).you could use a static URL to the Reporting server that provides a hard coded user/password. This user would need a read restricted license to be able to do this.but it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy arlist Sent: Tuesday, January 17, 2012 1:24 PM To: arslist@ARSLIST.ORG Subject: Run process to open FORM on second server ** Hi ARSlist users, BackGround: Have a Prod app and Rpt server. SQL level replication is enabled to replicate data b/w the 2 in real time. ARADMIN access is disabled on RPT to avoid users updating records. Issue: Users are performing free text searches on Notes field, Resolution and summary field of Incident Form leading to timeout errors. Proposed solution: Plan is to provide a button on Prod Incident form. By pressing this button, Active Link will fire and open incident FORM on Reporting, where users can perform adv searches. This will work only if user have same access in both Prod and RPT. Road Block: Since data is getting replcated from Prod to Rpt, so users permissions also get replicated from Prod to RPT. Now each access is connected to server license so the permission replicated to Reporting is connected to Prod server and reporting server license. As a result even though user have admin access in Prod, it will work as Read only account on Reporting. (ARADMIN is locked on RPT and needs a CRQ to remove this lock for even account that needs to be udpated on Rpt). If there is a RUN Process command that can be used in AL so we can pass a authentication, then i can hard code a generic account (which has all needed ITSM access) and that should do the trick. Any help is appreciated. Alternate solutions are also welcome. Regards, Kumar _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
