Re: Strange License issue in 7.6.4
Hi, One user that simultaneously connects to multiple servers in a group should not consume multiple licenses. If that is the case, it is a bug in the AR Servers. It should not have anything to do with the load balancer. The new recommendation in 7.6.04 is actually to NOT have the sticky bit set between Mid-Tier and AR Server. You say it works fine in 7.6.1, but there is no such version. Which version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Howard, I've seen this with 7604 with load balancing. Basically, the LB doesn't care about the users. It simply looks at tcp port traffic from the mid tier to the AR. There is not a 1 to 1 correlation between user actions on mid tier and connections to AR. So if a user action spawns 4 TCP connections, each one will be distributed by the load balancer equally depending on how you set it, round robin or least connection etc.. That's probably why you see 1 user on both boxes. That's how I understand it. Hope that helps. I'd like to hear the resolution that BMC comes to as this directly effects pricing for the customer. Sent from my iPhone On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer with the sticky bit set. No we are using he new load balancer function in the 7.6.4 mid-tier. What we found was that users were being logged on to both app servers, therefor taking 2 licenses. One on each server. After spending 7 hours on a web-ex with, BMC, the load balancer vendor and number of others, we are still some what lost. The leading item that might be the cause is the load balancer, but no one is sure why a user that is not an admin and has a floating license, can be logged into two arservers at the same time or what is pushing the user after they log in, then open a form (like change management console or the incident console) and then logging them into the other server. BMC has been great looking at this issue with us, as well as the other vendors. I just wanted to know if anyone else has seen anything like this since moving to 7.6.4. Take care, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange License issue in 7.6.4
Hi, this is actually how the new 7.6.04 version makes use of not having to use the sticky bit in the load balancer. What I have found actually happens is that a user is logged into a primary server and a license record created (master), then they also logged into the remaining servers with secondary license records (child) for each server. You can see this occurring in the BMC license usage stats (when enabled). As a result, you can therefore seamlessly switch between servers and plug-ins over the user session (as the user appears to be logged into all servers) without the need to have cache persistency. The user should not physically take another license, but it will appear as if they are licensed across all the servers individually to allow the seamless switch over if a server/process fails. The Mid Tier can also impersonate this user when making calls, which is why there are now so many types of these calls seen in the logs. I had to take this into account when building my license usage program as the user is soft logged into all servers, although they do actually have a primary record to the one they connected to first. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange License issue in 7.6.4
Does that mean that twice the tcp traffic is moving through the system as well? Rick On Aug 8, 2012 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer with the sticky bit set. No we are using he new load balancer function in the 7.6.4 mid-tier. What we found was that users were being logged on to both app servers, therefor taking 2 licenses. One on each server. After spending 7 hours on a web-ex with, BMC, the load balancer vendor and number of others, we are still some what lost. The leading item that might be the cause is the load balancer, but no one is sure why a user that is not an admin and has a floating license, can be logged into two arservers at the same time or what is pushing the user after they log in, then open a form (like change management console or the incident console) and then logging them into the other server. BMC has been great looking at this issue with us, as well as the other vendors. I just wanted to know if anyone else has seen anything like this since moving to 7.6.4. Take care, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AUTO: Dylan Armstrong is out of the office (returning 08/17/2012)
I am out of the office until 08/17/2012. I will respond to emails upon my return. Please contact the following people if immediate response is required: Remedy/The Hartford - Lovell Thornton IMPACT - Doray Lendacky Thank you! Note: This is an automated response to your message arslist Digest - 7 Aug 2012 to 8 Aug 2012 (#2012-311) sent on 8/8/12 22:00:00. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange License issue in 7.6.4
Good morning Misi, How is the new baby? We were on 7.5 p6 Arserver with ITSM 7.6.1 and went to 7.6.4 r3 of ARserver with ITSM 7.6.4 r2. We tried the new mid-tier settings, and had a few issues. Per BMC we went back to the old school sticky bit, so we could stay up and maybe fix this issue. I am starting to agree and I think that BMC is as well, that a anon admin user should not be showing up on both servers and therefor taking up two floating licenses. I am just looking for anyone that has seen any strangeness with licensing (like this or something else) in 7.6.4 ARS. Take care and be well, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 2:01 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, One user that simultaneously connects to multiple servers in a group should not consume multiple licenses. If that is the case, it is a bug in the AR Servers. It should not have anything to do with the load balancer. The new recommendation in 7.6.04 is actually to NOT have the sticky bit set between Mid-Tier and AR Server. You say it works fine in 7.6.1, but there is no such version. Which version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Howard, I've seen this with 7604 with load balancing. Basically, the LB doesn't care about the users. It simply looks at tcp port traffic from the mid tier to the AR. There is not a 1 to 1 correlation between user actions on mid tier and connections to AR. So if a user action spawns 4 TCP connections, each one will be distributed by the load balancer equally depending on how you set it, round robin or least connection etc.. That's probably why you see 1 user on both boxes. That's how I understand it. Hope that helps. I'd like to hear the resolution that BMC comes to as this directly effects pricing for the customer. Sent from my iPhone On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer with the sticky bit set. No we are using he new load balancer function in the 7.6.4 mid-tier. What we found was that users were being logged on to both app servers, therefor taking 2 licenses. One on each server. After spending 7 hours on a web-ex with, BMC, the load balancer vendor and number of others, we are still some what lost. The leading item that might be the cause is the load balancer, but no one is sure why a user that is not an admin and has a floating license, can be logged into two arservers at the same time or what is pushing the user after they log in, then open a form (like change management console or the incident console) and then logging them into the other server. BMC has been great looking at this issue with us, as well as the other vendors. I just wanted to know if anyone else has seen anything like this since moving to 7.6.4. Take care, Howard Sent from one of Howard's iPads _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Malloc Failed On server in User Tool
Hi Guys, I have a problem to use a Remedy user tool not web url. Only few (2) users are getting this issue. Please refer below *ARERR[300] Malloc Failed On server.* This issue creates the huge panic to our remedy admin team. can you please share the fix to resolve the issue. Regards, Suresh Loganathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange License issue in 7.6.4
Hi, (Te baby is fine!) The user should show up on both servers if you don't use sticky, but this should definitely not require two floating licenses. One user should only use one floating license token regardless. Best Regards - Misi, RRR AB, http://rrr.se Good morning Misi, How is the new baby? We were on 7.5 p6 Arserver with ITSM 7.6.1 and went to 7.6.4 r3 of ARserver with ITSM 7.6.4 r2. We tried the new mid-tier settings, and had a few issues. Per BMC we went back to the old school sticky bit, so we could stay up and maybe fix this issue. I am starting to agree and I think that BMC is as well, that a anon admin user should not be showing up on both servers and therefor taking up two floating licenses. I am just looking for anyone that has seen any strangeness with licensing (like this or something else) in 7.6.4 ARS. Take care and be well, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 2:01 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, One user that simultaneously connects to multiple servers in a group should not consume multiple licenses. If that is the case, it is a bug in the AR Servers. It should not have anything to do with the load balancer. The new recommendation in 7.6.04 is actually to NOT have the sticky bit set between Mid-Tier and AR Server. You say it works fine in 7.6.1, but there is no such version. Which version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Howard, I've seen this with 7604 with load balancing. Basically, the LB doesn't care about the users. It simply looks at tcp port traffic from the mid tier to the AR. There is not a 1 to 1 correlation between user actions on mid tier and connections to AR. So if a user action spawns 4 TCP connections, each one will be distributed by the load balancer equally depending on how you set it, round robin or least connection etc.. That's probably why you see 1 user on both boxes. That's how I understand it. Hope that helps. I'd like to hear the resolution that BMC comes to as this directly effects pricing for the customer. Sent from my iPhone On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer with the sticky bit set. No we are using he new load balancer function in the 7.6.4 mid-tier. What we found was that users were being logged on to both app servers, therefor taking 2 licenses. One on each server. After spending 7 hours on a web-ex with, BMC, the load balancer vendor and number of others, we are still some what lost. The leading item that might be the cause is the load balancer, but no one is sure why a user that is not an admin and has a floating license, can be logged into two arservers at the same time or what is pushing the user after they log in, then open a form (like change management console or the incident console) and then logging them into the other server. BMC has been great looking at this issue with us, as well as the other vendors. I just wanted to know if anyone else has seen anything like this since moving to 7.6.4. Take care, Howard Sent from one of Howard's iPads _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
Re: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03
Tauf,
I personally found it easiest to shut down all other nodes of the server group,
perform an 'upgrade' on the primary, and then do a 'shared' install on the
other servers.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Wednesday, August 08, 2012 5:26 PM
To: arslist@ARSLIST.ORG
Subject: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03
** All,
I'm running into an issue. I thought it had to do with server group ranking and
admin operations on the primary but I have verified this and still getting an
error. I'm having a developer check right now to see if they can make changes
from dev studio from this server to see if it's an issue still with admin
operations. The ar.cfg shows that this server is indeed the primary. However,
when I run the SP2 installer for just AR server, I get the following error. I
attached the excerpt of that error as well but I see this in the logs. Please
see the attached file for more details. It looks like right before the 1st line
below, there is a failure in importing all filters/schemas.:
(Aug 08 2012 06:52:11.702 PM
-0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
THROWABLE EVENT {Description=[Failed to execute Rule Engine]},
Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command
(C:\DOCUME~1\DMASHB~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp -x
ARSERVER.DOMAIN -t 8989 -u Action Request Installer Account -p
not_displayed -l D:\Program Files\BMC Software\ARSystem -n
ARServer-RIK_PostUpgrade -f D:\Program Files\BMC
Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml -m nosamp -k
0 -L -c) returned an exit code of 2, which was interpreted as a failure
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:265)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:135)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
java.lang.Thread.run(Unknown Source)],
--
Tauf Chowdhury
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: Malloc Failed On server in User Tool
Suresh, Malloc errors are 'Memory Allocation' errors, which means that some piece of the system is asking the OS for memory, and is getting an OS level response that the memory is not available. In this case it is likely that they are running on 32 Bit OS's and in this case it is either the user tool, or the server 'arserver.exe/arserverd' that is running out of memory, a quick task manager/top will show you which one. The 'fix' isn't so easy...usually it's as simple as close the affected application (client/server) and restart it to correct the problem short term, but why the process reached this 2GB limit is the main concern and would take effort from BMC to determine if there is some sort of leak that needs to be corrected. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Thursday, August 09, 2012 4:22 AM To: arslist@ARSLIST.ORG Subject: Malloc Failed On server in User Tool ** Hi Guys, I have a problem to use a Remedy user tool not web url. Only few (2) users are getting this issue. Please refer below ARERR[300] Malloc Failed On server. This issue creates the huge panic to our remedy admin team. can you please share the fix to resolve the issue. Regards, Suresh Loganathan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03
LJ,
Agreed. That's the route I take as well.
Rahul,
The specific file you mentioned wasn't generated. I just had the
arsystem_install_log file.
On Thu, Aug 9, 2012 at 8:38 AM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
Tauf,
I personally found it easiest to shut down all other nodes of the server
group, perform an 'upgrade' on the primary, and then do a 'shared' install
on the other servers.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Wednesday, August 08, 2012 5:26 PM
To: arslist@ARSLIST.ORG
Subject: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03
** All,
I'm running into an issue. I thought it had to do with server group
ranking and admin operations on the primary but I have verified this and
still getting an error. I'm having a developer check right now to see if
they can make changes from dev studio from this server to see if it's an
issue still with admin operations. The ar.cfg shows that this server is
indeed the primary. However, when I run the SP2 installer for just AR
server, I get the following error. I attached the excerpt of that error as
well but I see this in the logs. Please see the attached file for more
details. It looks like right before the 1st line below, there is a failure
in importing all filters/schemas.:
(Aug 08 2012 06:52:11.702 PM
-0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
THROWABLE EVENT {Description=[Failed to execute Rule Engine]},
Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK
command (C:\DOCUME~1\DMASHB~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp
-x ARSERVER.DOMAIN -t 8989 -u Action Request Installer Account -p
not_displayed -l D:\Program Files\BMC Software\ARSystem -n
ARServer-RIK_PostUpgrade -f D:\Program Files\BMC
Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml -m
nosamp -k 0 -L -c) returned an exit code of 2, which was interpreted as a
failure
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:265)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:135)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
java.lang.Thread.run(Unknown Source)],
--
Tauf Chowdhury
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
--
*Tauf Chowdhury
*
___
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Re: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03
Rahul,
Nm. Disregard.
Sent from my iPhone
On Aug 9, 2012, at 12:52 AM, rahul2007k...@gmail.com
rahul2007k...@gmail.com wrote:
** Hi Tauf,
Please check the ARServer-RIK_PostUpgrade_error.log file to see what is
causing this issues.
And let me know i have seen this type of error before so can help you.
Regards,
Rahul Kale.
On Wed, Aug 8, 2012 at 6:26 PM, Tauf Chowdhury taufc...@gmail.com wrote:
** All,
I'm running into an issue. I thought it had to do with server group
ranking and admin operations on the primary but I have verified this and
still getting an error. I'm having a developer check right now to see if
they can make changes from dev studio from this server to see if it's an
issue still with admin operations. The ar.cfg shows that this server is
indeed the primary. However, when I run the SP2 installer for just AR
server, I get the following error. I attached the excerpt of that error as
well but I see this in the logs. Please see the attached file for more
details. It looks like right before the 1st line below, there is a failure
in importing all filters/schemas.:
(Aug 08 2012 06:52:11.702 PM
-0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
THROWABLE EVENT {Description=[Failed to execute Rule Engine]},
Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK
command (C:\DOCUME~1\DMASHB~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp
-x ARSERVER.DOMAIN -t 8989 -u Action Request Installer Account -p
not_displayed -l D:\Program Files\BMC Software\ARSystem -n
ARServer-RIK_PostUpgrade -f D:\Program Files\BMC
Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml -m
nosamp -k 0 -L -c) returned an exit code of 2, which was interpreted as a
failure
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:265)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:135)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
java.lang.Thread.run(Unknown Source)],
--
*Tauf Chowdhury
*
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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Re: Recommended size for FTS index collection directory
Thanks for all of the information everyone. I figured base element was not available for FTS, but thought that would be the best way to show how many CIs we have in our system because it has all classes. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03
So it was what I suspected. That even though the server looks like it's an
admin box, the errors point to admin operations being disabled. Going to
investigate that. Thx all.
Sent from my iPhone
On Aug 9, 2012, at 12:52 AM, rahul2007k...@gmail.com
rahul2007k...@gmail.com wrote:
** Hi Tauf,
Please check the ARServer-RIK_PostUpgrade_error.log file to see what is
causing this issues.
And let me know i have seen this type of error before so can help you.
Regards,
Rahul Kale.
On Wed, Aug 8, 2012 at 6:26 PM, Tauf Chowdhury taufc...@gmail.com wrote:
** All,
I'm running into an issue. I thought it had to do with server group
ranking and admin operations on the primary but I have verified this and
still getting an error. I'm having a developer check right now to see if
they can make changes from dev studio from this server to see if it's an
issue still with admin operations. The ar.cfg shows that this server is
indeed the primary. However, when I run the SP2 installer for just AR
server, I get the following error. I attached the excerpt of that error as
well but I see this in the logs. Please see the attached file for more
details. It looks like right before the 1st line below, there is a failure
in importing all filters/schemas.:
(Aug 08 2012 06:52:11.702 PM
-0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
THROWABLE EVENT {Description=[Failed to execute Rule Engine]},
Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK
command (C:\DOCUME~1\DMASHB~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp
-x ARSERVER.DOMAIN -t 8989 -u Action Request Installer Account -p
not_displayed -l D:\Program Files\BMC Software\ARSystem -n
ARServer-RIK_PostUpgrade -f D:\Program Files\BMC
Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml -m
nosamp -k 0 -L -c) returned an exit code of 2, which was interpreted as a
failure
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:265)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:135)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
java.lang.Thread.run(Unknown Source)],
--
*Tauf Chowdhury
*
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Re: Strange License issue in 7.6.4
What it sounds like is happening is that a user is being routed back thru the load balancer from the ARServer and getting directed to the other server Can you try setting the hosts file so once you are on a server you stay on the server? Here is what I mean: Say the LoadBalancer is 192.168.1.1, ARServer1 is 192.168.1.11, and ARServer2 is 192.168.1.12 Your server group is called REMEDY, ARS server 1 is REMEDY1, and ARS server 2 is REMEDY2 What is happening is a user connects to REMEDY (Which is a DNS alias for the LoadBalancer) and is redirected to REMEDY1. When REMEDY1 needs to open or access some data for a user it tries to connect to REMEDY (since that is the server name the user is working with) and the LoadBalancer redirects that connection to REMEDY2. Your user is now connected to 2 ARS servers using 2 licenses. By changing the hosts file on REMEDY1 we can stop that looping back thru the LoadBalancer REMEDY1 hosts file before change 127.0.0.1localhost 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM REMEDY1 hosts file after change 127.0.0.1localhost 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM REMEDY REMEDY.MYDOMAIN.COM Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, (Te baby is fine!) The user should show up on both servers if you don't use sticky, but this should definitely not require two floating licenses. One user should only use one floating license token regardless. Best Regards - Misi, RRR AB, http://rrr.se -Original Message- Good morning Misi, How is the new baby? We were on 7.5 p6 Arserver with ITSM 7.6.1 and went to 7.6.4 r3 of ARserver with ITSM 7.6.4 r2. We tried the new mid-tier settings, and had a few issues. Per BMC we went back to the old school sticky bit, so we could stay up and maybe fix this issue. I am starting to agree and I think that BMC is as well, that a anon admin user should not be showing up on both servers and therefor taking up two floating licenses. I am just looking for anyone that has seen any strangeness with licensing (like this or something else) in 7.6.4 ARS. Take care and be well, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 2:01 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, One user that simultaneously connects to multiple servers in a group should not consume multiple licenses. If that is the case, it is a bug in the AR Servers. It should not have anything to do with the load balancer. The new recommendation in 7.6.04 is actually to NOT have the sticky bit set between Mid-Tier and AR Server. You say it works fine in 7.6.1, but there is no such version. Which version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- Howard, I've seen this with 7604 with load balancing. Basically, the LB doesn't care about the users. It simply looks at tcp port traffic from the mid tier to the AR. There is not a 1 to 1 correlation between user actions on mid tier and connections to AR. So if a user action spawns 4 TCP connections, each one will be distributed by the load balancer equally depending on how you set it, round robin or least connection etc.. That's probably why you see 1 user on both boxes. That's how I understand it. Hope that helps. I'd like to hear the resolution that BMC comes to as this directly effects pricing for the customer. -Original Message- On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer with the sticky bit set. No we are using he new load balancer function in the 7.6.4 mid-tier. What we found was that users were being logged on to both app servers, therefor taking 2 licenses. One on each server. After spending 7 hours on a web-ex with, BMC, the load balancer vendor and number of others, we are still some what lost. The leading item that might be the cause is the load balancer, but no one is sure why a user that is not an admin and has a floating license, can be logged into two arservers at the same time or what is pushing the user after they log in, then open a form (like change management console or the incident
ITSM 7.6.04 Join form Query
Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional http://www.linkedin.com/pub/1/544/598 Profile http://www.insona.com/ INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are bg_bluefade_195x42.jpgINSONA-Logo.jpgicon_in_blue_14x14.gif
Re: ITSM 7.6.04 Join form Query
Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query
LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Recommended size for FTS index collection directory
Not an FTS fan at this point. I have a huge knot in my head from FTS troubles - but that is a story for another day. In a server group only one server needs access to the collection folder the others point to a searcher plugin on the primary fts server that reads the collection. We have 43GB FTS collection. INC = 1.3million PBI = 5600 CHG = 13500 WOI = 9600 REQ = 82400 KA = 15500 The size just doesn't depend on the number of records though - it also depends on the number of fields you have added for FTS / MFS indexing and how you have config'd the Title, Environment, Keywords (in form properties). Also note the larger the collection size the larger the memory max (Xmx) for your jvm fts searcher process needs to be - support had use set ours to 6GB because it kept crashing at 3Gb on incident matching. After setting it to 6Gb incident matching stopped crashing, I observed that it would regularly consume 4.5gb. See KA (KA363429 - unpublished) attached on set up of FTS in a server group - we use the Alternative configuration Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jamie Sent: Wednesday, August 08, 2012 5:14 PM To: arslist@arslist.org Subject: Recommended size for FTS index collection directory Does anyone happen to know if there is any documentation/whitepaper on the recommended storage size for the FTS index collection directory in 7.6.04 might be? We are upgrading our currently system from 7.5 to 7.6.04 using BMC's staging method while keeping all of our proudction data. We have a total of 5 ARS servers in a server group and need to put the FTS idnex collection directory on a network drive so that they all can have access to run FTS if others fail (depends on server group ranking form). We have never used FTS before, so I'm uncertain where to begin on requesting storage for our network drive to hold the indexes. Below are some numbers for entris on our main forms, if it helps: INC: 566,983 CHG: 278,594 TSK: 71,322 PBI: 780 PKE: 284 Base Element: 490,828 RKM Articles (7.5): 8,539 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are FTS-Config-instructions.docx Description: FTS-Config-instructions.docx
Server Group Patch Upgrade
we are upgrading our 7.5.00 patch3 to patch 8. This is my first time patching a server group. I was wondering if we have to take the servers out of the group in order to run the patch. thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query
Actually...I was talking about SQL 'joining'I haven't used the new report designer console either...I'm not sure if what I described is possible within remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query
Hi, There are several ways to achieve this. Some of them at Remedy native but complicated, and others are a bit outside ARS. For instance: inside Remedy: Create a new option field with one possible value that means last. Create a filter at workout on submit with two actions: a Push that sets the created flag to null for all work logs of the same incident having it to last. The second action is a set flag to last. With this workflow you ensure that only the last. Omen has this flag activated. The you can add the condition flag=last to the join condition. A bit outside Remedy: Create an SQL view that only show the last value. This can be met with subqueries. Then you can create a view form that maps this SQL view. Regards, Jose Huerta theremedyforit.com El 09/08/2012, a las 17:26, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Actually...I was talking about SQL 'joining'I haven't used the new report designer console either...I'm not sure if what I described is possible within remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, August 09, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Hi, There are several ways to achieve this. Some of them at Remedy native but complicated, and others are a bit outside ARS. For instance: inside Remedy: Create a new option field with one possible value that means last. Create a filter at workout on submit with two actions: a Push that sets the created flag to null for all work logs of the same incident having it to last. The second action is a set flag to last. With this workflow you ensure that only the last. Omen has this flag activated. The you can add the condition flag=last to the join condition. A bit outside Remedy: Create an SQL view that only show the last value. This can be met with subqueries. Then you can create a view form that maps this SQL view. Regards, Jose Huerta theremedyforit.com El 09/08/2012, a las 17:26, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Actually...I was talking about SQL 'joining'I haven't used the new report designer console either...I'm not sure if what I described is possible within remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHousto n%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Remedy Integration Consultant-Column Technologies
Hi all- Column Technologies is currently seeking an experienced Remedy Integration candidate to join our company on a full-time/permanent basis, annual salary and full-benefits included. We are open to reviewing candidates across the United States, who are eligible to work without sponsorship. The position will involve short-term travel combined with working remotely from home. This is a great position for someone looking to grow in their Remedy career and enjoys the flexibility of working from home! You can learn more about my company by visiting www.columnit.com. Please feel free to email lhawk...@columnit.com for more details. Thanks! Laura CONSULTANT-INTEGRATION TEAM Position Type: Full-time Department/Group: Integrations Team Travel Required: Approximately 50%, combined with remote work Location: Major metropolitan area, USA You will be employed at Column Technologies as an Integration Engineer to support the Integration and Architecture team for BMC Remedy integration with other systems. Your responsibilities will include but are not limited to: Duties: • Customize BMC Remedy applications • Day-to-day responsibilities will involve managing all aspects of application development, including design, coding, debugging, testing, troubleshooting and documenting systems, query optimization, and report-writing. • Implement integrations with BMC Remedy applications using J2EE and other technologies • Help integration team in planning and packaging the BMC Remedy integration solution • Troubleshoot and support BMC Remedy based applications and systems • Work on the application developed in J2EE and related technology which are integrated with BMC Remedy system • Conduct requirements gathering workshops • Draft use cases and functional requirements documents • Draft proposals and statements of work for solutions • Provide technical assistance in a pre-sales capacity • Design custom or product-based solutions based on BMC Remedy applications Skills/Qualifications: • Knowledge in Web Services, API, XML, Java, Scripting, Database, LDAP • Knowledge in Web/Application Server (WebSphere, JBoss, Tomcat, WebLogic, Apache) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query
Jose; I did think of the first option, but not the SQL view. These are both viable and I thank you kindly. I was just hoping for something simpler. It's almost the weekend! Thanks; R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, August 09, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Hi, There are several ways to achieve this. Some of them at Remedy native but complicated, and others are a bit outside ARS. For instance: inside Remedy: Create a new option field with one possible value that means last. Create a filter at workout on submit with two actions: a Push that sets the created flag to null for all work logs of the same incident having it to last. The second action is a set flag to last. With this workflow you ensure that only the last. Omen has this flag activated. The you can add the condition flag=last to the join condition. A bit outside Remedy: Create an SQL view that only show the last value. This can be met with subqueries. Then you can create a view form that maps this SQL view. Regards, Jose Huerta theremedyforit.com El 09/08/2012, a las 17:26, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Actually...I was talking about SQL 'joining'I haven't used the new report designer console either...I'm not sure if what I described is possible within remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHousto n%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query
Ray, Simpler than adding one field and one filter? It's customizing I know, but I would like that all my customizations would be as simple as this one. I don't think that there exists a simpler option to do it without going out of ARS. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Thu, Aug 9, 2012 at 6:19 PM, Ray Palla ray.pa...@insona.com wrote: Jose; I did think of the first option, but not the SQL view. These are both viable and I thank you kindly. I was just hoping for something simpler. It's almost the weekend! Thanks; R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, August 09, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Hi, There are several ways to achieve this. Some of them at Remedy native but complicated, and others are a bit outside ARS. For instance: inside Remedy: Create a new option field with one possible value that means last. Create a filter at workout on submit with two actions: a Push that sets the created flag to null for all work logs of the same incident having it to last. The second action is a set flag to last. With this workflow you ensure that only the last. Omen has this flag activated. The you can add the condition flag=last to the join condition. A bit outside Remedy: Create an SQL view that only show the last value. This can be met with subqueries. Then you can create a view form that maps this SQL view. Regards, Jose Huerta theremedyforit.com El 09/08/2012, a las 17:26, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Actually...I was talking about SQL 'joining'I haven't used the new report designer console either...I'm not sure if what I described is possible within remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHousto n%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where
Re: Server Group Patch Upgrade
The basic idea is you do not want single database shared with different ars versions. The safe way is to actually stop non admin servers, upgrade the admin server and then upgrade other servers before starting them. Here is the relevant text from Install guide. Upgrading servers already in a server group To upgrade servers that are a part of a server group, follow these guidelines: Stop all BMC Remedy AR System servers except the server that owns the administrative operation. To check this, open the Configuration tab on the AR System Administration: Server Information form. For the administrative server, the Disable Admin Operations check box is not selected. Upgrade the server that owns the administrative operation first. Select the Upgrade option during the upgrade. Upgrade the other servers in the group next. Select the Server Group (BMC Remedy AR System database) option. Do not start the non-administrative servers before performing the upgrade installation on them. When upgrading components such as the Approval Server and the Email Engine, remove the associated server from the server group while performing the upgrade. To do this, clear the Server Group Member check box on the Server Information form or modify the Server-Group-Member option in the ar.cfg [ar.conf] file On Thursday, August 9, 2012 8:07:45 AM UTC-7, Leonard wrote: we are upgrading our 7.5.00 patch3 to patch 8. This is my first time patching a server group. I was wondering if we have to take the servers out of the group in order to run the patch. thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Write Access Permissions Error Submitting SRM On Behalf Of
Hi, We have seen same error at our end. To resolve this, we recreated user record for the user we were getting an error, then it started working correctly as expected. HTH -- Regards, Yogini Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Rosenberry Sent: Wednesday, August 08, 2012 3:25 AM To: arslist@ARSLIST.ORG Subject: Write Access Permissions Error Submitting SRM On Behalf Of ** Greetings Environment ARSystem 7.6.4 Patch 2 Mid-Tier 7.6.4 Patch 3 SQL Server 2005 MS Server 2008 Submitter Mode Locked Here is the issue We have the system configured so that anyone can request On behalf of using the SRM tool for anyone else. In our 7.5 environment we never had any issues. It works like this Joe submits a ticket on behalf of Karen no problem Kevin submits a new ticket on behalf of Karen we receive the error Joe submits a second ticket for Karen no problem The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form, the first person creating on behalf of creates a new entry so there is no problem, the second; however, receives the error when OTB workflow attempts to update this record. The workflow was identical in 7.5 and it updated the record in the form without any problems. According to BMC 7.6.4 documentation, An individual with a BMC Remedy AR System Read license can act on-behalf-of another individual, group, or company. . This would lead me to believe it should still work with SRM even though users without write licenses can not normally update a record in a form. Has anyone else seen this issue? Regards, Shawn Rosenberry Lyondellbasell _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
Hello List, Hoping someone can assist. With further investigation, I have found that filters are not being executed with 7.5 Runmacro executes. The errors are not being written to arfork.log. With Runmacro 6.3, Arfilter.log logs this entry, which is reflected in the stdout error for runmacro 6.3 version, FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli/* Thu Aug 09 2012 11:32:16.9885 */ Filter Level:1 Number Of Filters:78 Checking *FP-SM 350 SM Validate CPI 2 (350) FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli -- Passed -- perform actions FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli0: Message FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli Error while performing filter action: Error 653258 FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli Filter *FP-SM 350 SM Validate CPI 2: No enabled error handler FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli/* Thu Aug 09 2012 11:32:16.9886 */ End of filter processing (phase 1) -- Operation - CREATE on FP-SM Svc Management System - NULL server:/usr/ar/remedy/db $/usr/ar/remedy/bin/runmacro -x server-a port-d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=D774_EVENT -p SRD=Testing_Psl_Ups -p wo Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Executing macro - Automation. Please wait... - You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI [ARERR 653258] Macro - Automation processing complete. server:/usr/ar/remedy/db $/usr/ar/remedy/bin/runmacro7.5 -x server-a port-d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=D774_EVENT -p SRD=Testing_Psl_Ups -p BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... Macro - Automation processing complete. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG/ARSlist Awards 2012: Nominations for MVP etc. and New Categories now open
ARSlist readers, DO NOT REPLY TO THIS EMAIL WITH A NOMINATION, but do keep reading! I was just filtering through a few thousand emails at lunch today and the two sent by Dan Bloom and LJ Longwing struck a chord. We read this mailing list every day, and (probably) search the archives every so often, looking for that elusive bit of knowledge, configuration, programming technique or someone else's experience with an extremely complicated subject. There is too much to know and not enough brain space for any single person to know all of it. We must share what we have learned just to get through the day. The things I have learned on the list have saved me MONTHS of effort! There is a dedicated group of generous people who over the past year (and past couple of decades) have freely shared what they know so that we can do our jobs better. Participation is time consuming, frustrating, detailed and usually thankless. Usually thankless, but not now. Would you take a few minutes to think about the number of times you have learned something from the ARSLIST in the past year? How-to-do-it? Yes, that's a bug. No, we fixed it this way. Here's another approach. We have a similar symptom, but a different cause. They misspelled the doxumentation. We tested this product and it's great. We tested this product and it sucks! Of course, there's another way to do it! You can remember the 60's? Then you weren't really there, were you? If any of these happened to you (except for that last one) because of something you read on the ARSLIST, now's the time to say Thanks!, by nominating the person for the Most Valuable Contributor to the ARSLIST. There's also an award for the BMC Software Employee who has gone Beyond the Call Of Duty. DO NOT reply to this email with a nomination. Read Dan Bloom's August 3rd post earlier in this thread for complete details, or just send a private email to d...@wwrug.com. Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 BMC/Remedy Skilled Professional ITILv3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
D, What sort of API/etc logs do you get when you execute the 7.5 version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: Thursday, August 09, 2012 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Runmacro is not returning the stdout error Hello List, Hoping someone can assist. With further investigation, I have found that filters are not being executed with 7.5 Runmacro executes. The errors are not being written to arfork.log. With Runmacro 6.3, Arfilter.log logs this entry, which is reflected in the stdout error for runmacro 6.3 version, FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli/* Thu Aug 09 2012 11:32:16.9885 */ Filter Level:1 Number Of Filters:78 Checking *FP-SM 350 SM Validate CPI 2 (350) FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli -- Passed -- perform actions FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli0: Message FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli Error while performing filter action: Error 653258 FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli Filter *FP-SM 350 SM Validate CPI 2: No enabled error handler FLTR TID: 001563 RPC ID: 13 Queue: Fast Client-RPC: 390600USER: tivoli/* Thu Aug 09 2012 11:32:16.9886 */ End of filter processing (phase 1) -- Operation - CREATE on FP-SM Svc Management System - NULL server:/usr/ar/remedy/db $/usr/ar/remedy/bin/runmacro -x server-a port-d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=D774_EVENT -p SRD=Testing_Psl_Ups -p wo Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Executing macro - Automation. Please wait... - You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI [ARERR 653258] Macro - Automation processing complete. server:/usr/ar/remedy/db $/usr/ar/remedy/bin/runmacro7.5 -x server-a port-d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=D774_EVENT -p SRD=Testing_Psl_Ups -p BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... Macro - Automation processing complete. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query (RESOLVED)
I agree that the new field and filter is the simplest method. It is the option that I'm proposing to the customer. I wish there was something that allowed us to choose how many items to return in the form search string. R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Thursday, August 09, 2012 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query ** Ray, Simpler than adding one field and one filter? It's customizing I know, but I would like that all my customizations would be as simple as this one. I don't think that there exists a simpler option to do it without going out of ARS. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Thu, Aug 9, 2012 at 6:19 PM, Ray Palla ray.pa...@insona.com wrote: Jose; I did think of the first option, but not the SQL view. These are both viable and I thank you kindly. I was just hoping for something simpler. It's almost the weekend! Thanks; R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, August 09, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Hi, There are several ways to achieve this. Some of them at Remedy native but complicated, and others are a bit outside ARS. For instance: inside Remedy: Create a new option field with one possible value that means last. Create a filter at workout on submit with two actions: a Push that sets the created flag to null for all work logs of the same incident having it to last. The second action is a set flag to last. With this workflow you ensure that only the last. Omen has this flag activated. The you can add the condition flag=last to the join condition. A bit outside Remedy: Create an SQL view that only show the last value. This can be met with subqueries. Then you can create a view form that maps this SQL view. Regards, Jose Huerta theremedyforit.com El 09/08/2012, a las 17:26, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Actually...I was talking about SQL 'joining'I haven't used the new report designer console either...I'm not sure if what I described is possible within remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHousto n%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Using in an External () query
For the internal double quotes I think you need to use four quotes
like as below
NOT ('Project Status' = + + Completed + + OR 'Project
Status' = + + Cancelled + .
On Thursday, August 9, 2012 11:17:28 AM UTC-7, Vimal wrote:
Hi all,
Please assist,
I'm trying to set a query string into a field, using an Active Link, which
i want to use in an External qualification.
eg:
NOT ('Project Status' = Completed OR 'Project Status' = Cancelled OR
'Project Status' = Rejected OR 'Project Status' = Closed OR 'Project
Status' = Failed)
Remedy wont let me save, get an error message (Unexpected Character) when
i modify the Action on the Active Link.
Any idea how I can get this to work?
Regards,
Vimal
___
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Re: Using in an External () query
To get double quotes inside a string you have to double them up and use 2
double quotes
NOT ('Project Status' = Completed OR 'Project Status' = Cancelled OR
'Project Status' = Rejected OR 'Project Status' = Closed OR 'Project
Status' = Failed)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, August 09, 2012 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using in an External () query
** For the internal double quotes I think you need to use four quotes like
as below
NOT ('Project Status' = + + Completed + + OR 'Project Status'
= + + Cancelled + .
-Original Message-
On Thursday, August 9, 2012 11:17:28 AM UTC-7, Vimal wrote:
Hi all,
Please assist,
I'm trying to set a query string into a field, using an Active Link, which i
want to use in an External qualification.
eg:
NOT ('Project Status' = Completed OR 'Project Status' = Cancelled OR
'Project Status' = Rejected OR 'Project Status' = Closed OR 'Project
Status' = Failed)
Remedy wont let me save, get an error message (Unexpected Character) when i
modify the Action on the Active Link.
Any idea how I can get this to work?
Regards,
Vimal
___
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Re: Using in an External () query
Sorry for the typo. I meant two double quotes(not four single quotes).
You need to double it as the other post.
On Thursday, August 9, 2012 11:41:12 AM UTC-7, patchsk wrote:
For the internal double quotes I think you need to use four quotes
like as below
NOT ('Project Status' = + + Completed + + OR 'Project
Status' = + + Cancelled + .
On Thursday, August 9, 2012 11:17:28 AM UTC-7, Vimal wrote:
Hi all,
Please assist,
I'm trying to set a query string into a field, using an Active Link,
which i want to use in an External qualification.
eg:
NOT ('Project Status' = Completed OR 'Project Status' = Cancelled OR
'Project Status' = Rejected OR 'Project Status' = Closed OR 'Project
Status' = Failed)
Remedy wont let me save, get an error message (Unexpected Character) when
i modify the Action on the Active Link.
Any idea how I can get this to work?
Regards,
Vimal
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Using in an External () query
Your method is also valid and is used when you are trying to build the string
using dynamic data
i.e.:
NOT ('Project Status' = + + $MyField1$ + + OR 'Project Status' =
+ + $MyField2$ + + )
Or
NOT ('Project Status' = + $MyField1$ + OR 'Project Status' = +
$MyField2$ + )
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, August 09, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using in an External () query
** Sorry for the typo. I meant two double quotes(not four single quotes).
You need to double it as the other post.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 09, 2012 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using in an External () query
To get double quotes inside a string you have to double them up and use 2
double quotes
NOT ('Project Status' = Completed OR 'Project Status' = Cancelled OR
'Project Status' = Rejected OR 'Project Status' = Closed OR 'Project
Status' = Failed)
-Original Message-
On Thursday, August 9, 2012 11:41:12 AM UTC-7, patchsk wrote:
For the internal double quotes I think you need to use four quotes like as
below
NOT ('Project Status' = + + Completed + + OR 'Project Status'
= + + Cancelled + .
-Original Message-
On Thursday, August 9, 2012 11:17:28 AM UTC-7, Vimal wrote:
Hi all,
Please assist,
I'm trying to set a query string into a field, using an Active Link, which i
want to use in an External qualification.
eg:
NOT ('Project Status' = Completed OR 'Project Status' = Cancelled OR
'Project Status' = Rejected OR 'Project Status' = Closed OR 'Project
Status' = Failed)
Remedy won't let me save, get an error message (Unexpected Character) when i
modify the Action on the Active Link.
Any idea how I can get this to work?
Regards,
Vimal
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
Thank you for responding, api.log shows the marco is being executed, however that stdout of the error is not occuring, when it registers Unidentified Client -- the stdout of the error occurs. when it registers runmacro is fails.. What does it mean to be an Unidentified Client? API TID: 001563 RPC ID: 000411 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5327 */+GSIARGetServerInfo -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001563 RPC ID: 000411 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5385 */-GSI OK API TID: 001820 RPC ID: 000412 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5489 */+GSIARGetServerInfo -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001820 RPC ID: 000412 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5832 */-GSI OK API TID: 001563 RPC ID: 000413 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5937 */+VERARVerifyUser -- user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001563 RPC ID: 000413 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5945 */-VER OK API TID: 001820 RPC ID: 000414 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6027 */+VERARVerifyUser -- user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001820 RPC ID: 000414 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6038 */-VER OK API TID: 001563 RPC ID: 000415 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6305 */+VFCARValidateFormCache -- form FP-RA Svc Request Automation from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001563 RPC ID: 000415 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6714 */-VFC OK API TID: 002077 RPC ID: 000416 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6799 */+EXPARExport -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 002077 RPC ID: 000416 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.9796 */-EXP OK API TID: 002334 RPC ID: 000417 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.9963 */+EXPARExport -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 002334 RPC ID: 000417 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:03.2139 */-EXP OK API TID: 001820 RPC ID: 000418 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:03.2301 */+CE ARCreateEntry -- schema FP-RA Svc Request Automation from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001820 RPC ID: 000418 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:04.1499 */-CE FAIL API TID: 001820 RPC ID: 000420 Queue: Fast Client-RPC: 390600USER: ARSERVERIP /* Thu Aug 09 2012 15:30:13.7207 */+GEIARGetEncryptInfo -- as user from Unidentified Client (protocol 11) at IP address API TID: 001820 RPC ID: 000420 Queue: Fast Client-RPC: 390600USER: ARSERVERIP /* Thu Aug 09 2012 15:30:13.7208 */-GEI OK API TID: 001563 RPC ID: 000421 Queue: Fast Client-RPC: 390600USER: tivoli/* Thu Aug 09 2012 15:30:13.7290 */+GSIARGetServerInfo -- as user tivoli from Unidentified Client (protocol 11) at IP address ARSERVERIP API TID: 001563 RPC ID: 000421 Queue: Fast Client-RPC: 390600USER: tivoli/* Thu Aug 09 2012 15:30:13.7294 */-GSI OK API TID: 001820 RPC ID: 000422 Queue: Fast Client-RPC: 390600USER: tivoli/* Thu Aug 09
Re: Runmacro is not returning the stdout error
Well...quite simply unidentified client means that the client isn't registering itself with a client id when it connects to the server. Why/if that would be preventing the server from returning errors is really not my expertise..I also notice that it's using a different protocol #. If you aren't experiencing 'issues' with your datameaning when you try to do this with datasets that aren't returning error...does it actually work for you, or is it completely non-functional? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: Thursday, August 09, 2012 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Runmacro is not returning the stdout error Thank you for responding, api.log shows the marco is being executed, however that stdout of the error is not occuring, when it registers Unidentified Client -- the stdout of the error occurs. when it registers runmacro is fails.. What does it mean to be an Unidentified Client? API TID: 001563 RPC ID: 000411 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5327 */+GSIARGetServerInfo -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001563 RPC ID: 000411 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5385 */-GSI OK API TID: 001820 RPC ID: 000412 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5489 */+GSIARGetServerInfo -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001820 RPC ID: 000412 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5832 */-GSI OK API TID: 001563 RPC ID: 000413 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5937 */+VERARVerifyUser -- user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001563 RPC ID: 000413 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.5945 */-VER OK API TID: 001820 RPC ID: 000414 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6027 */+VERARVerifyUser -- user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001820 RPC ID: 000414 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6038 */-VER OK API TID: 001563 RPC ID: 000415 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6305 */+VFCARValidateFormCache -- form FP-RA Svc Request Automation from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001563 RPC ID: 000415 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6714 */-VFC OK API TID: 002077 RPC ID: 000416 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.6799 */+EXPARExport -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 002077 RPC ID: 000416 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.9796 */-EXP OK API TID: 002334 RPC ID: 000417 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:02.9963 */+EXPARExport -- as user tivoli from runmacro (protocol 14) at IP address ARSERVERIP API TID: 002334 RPC ID: 000417 Queue: List Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:03.2139 */-EXP OK API TID: 001820 RPC ID: 000418 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:03.2301 */+CE ARCreateEntry -- schema FP-RA Svc Request Automation from runmacro (protocol 14) at IP address ARSERVERIP API TID: 001820 RPC ID: 000418 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 15:30:04.1499 */-CE FAIL API TID: 001820 RPC ID: 000420 Queue: Fast Client-RPC: 390600USER: ARSERVERIP /* Thu Aug 09 2012 15:30:13.7207 */+GEIARGetEncryptInfo -- as user from Unidentified Client (protocol 11) at IP address API TID: 001820 RPC ID: 000420 Queue: Fast
Re: ITSM 7.6.04 Join form Query (RESOLVED)
Don't make me talk about wishes regarding Join forms... :) There are a lot of times where the only solution to fulfill the customer requirements is to use an SQL view. For instance, a join form between users and allowed templates. If you join them directly you get duplicates! Jose Manuel Huerta http://theremedyforit.com/ On Thu, Aug 9, 2012 at 8:40 PM, Ray Palla ray.pa...@insona.com wrote: I wish there was something that allowed us to choose how many items to return in the form search string. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Customizing the ITSM notifications
Hi listers, I'm starting to customize the notifications that come OOTB with ITSM. I'm completelly new to the Notification Engine, Mail Engine and so on. The customer requirement is to made the notifications a bit more graphic, with the company logo and corporative colors. My questions are: Anything to take care about? Where to start? Use Templates? Just a few words about it. Thanks! Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing the ITSM notifications
All your outgoing templates are and should be in sys:notifications form. Customizing them in HTML sometimes Get a bit tricky but there's a guide on mail engine and how to customize that explains the basic fairly well. Sent from my iPhone On Aug 9, 2012, at 5:49 PM, Jose Manuel Huerta Guillénarsl...@theremedyforit.com wrote: ** Hi listers, I'm starting to customize the notifications that come OOTB with ITSM. I'm completelly new to the Notification Engine, Mail Engine and so on. The customer requirement is to made the notifications a bit more graphic, with the company logo and corporative colors. My questions are: Anything to take care about? Where to start? Use Templates? Just a few words about it. Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
Exactly, using a data that should not return an error and execute to create a incident ticket, this works fine for both versions 6.3/7.5. BMC is request recreating the macro in 7.5. vs the current which was created in probably 6.3 version at max. However, since this is a flatfile , i'm waiting on there response to why! What is the protocol# relevance? (protocol 11) - 6.3 version (protocol 14) - 7.5 version This seems to be consistent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing the ITSM notifications
And How add images? I think that I must create a template, with the attached images. Then use img src=cid:... inside the text. Is it a good approach? Jose Manuel Huerta http://theremedyforit.com/ On Thu, Aug 9, 2012 at 11:59 PM, Ibbi ahmed.sa...@gmail.com wrote: ** All your outgoing templates are and should be in sys:notifications form. Customizing them in HTML sometimes Get a bit tricky but there's a guide on mail engine and how to customize that explains the basic fairly well. Sent from my iPhone On Aug 9, 2012, at 5:49 PM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** Hi listers, I'm starting to customize the notifications that come OOTB with ITSM. I'm completelly new to the Notification Engine, Mail Engine and so on. The customer requirement is to made the notifications a bit more graphic, with the company logo and corporative colors. My questions are: Anything to take care about? Where to start? Use Templates? Just a few words about it. Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
Ok, found the protocol definition, its just defining the verison you are running.. Protocol: Version Protocol 11:6.3 Protocol 12:7.0.1 Protocol 13:7.1 Protocol 14:7.5 Protocol 17:7.6.03 Protocol 18:7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing the ITSM notifications
The simplest thing to do is just add a standard default header and footer to the mailbox config. To do that you go to AR System Email Templates - add an HTML attached template, then update your AR System Email Mailbox configuration default outgoing with the new template names for the Header and Footer. Warning: watch out when using embedded images - in the past the addition of images in headers / footers eventually started causing the email engine (7.5) to hang as a result it flooding AR System Email Attachments for some odd reason. I'm not an expert in ITSM notification customization but we have added our own hyperlinks to message body text etc.. from Sys:Notification Messages It would be a headache if you tried to modify the Sys:Notification Messages to add custom formatting / info to all the message bodies on these. So I would stay away from that if you can help it. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jose Manuel Huerta Guillén Sent: Thursday, August 09, 2012 4:50 PM To: arslist@arslist.org Subject: Customizing the ITSM notifications ** Hi listers, I'm starting to customize the notifications that come OOTB with ITSM. I'm completelly new to the Notification Engine, Mail Engine and so on. The customer requirement is to made the notifications a bit more graphic, with the company logo and corporative colors. My questions are: Anything to take care about? Where to start? Use Templates? Just a few words about it. Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing the ITSM notifications
As Andrew describe, the header/footer in the mailbox config is the most direct. If you want to leverage an HTML template in the body like we did, you'll need to follow the steps Andrew outlined for creating the template, then apply the template to the 3 out of box filters used to generate the notification that I've listed below. The notification subsystem in ITSM doesn't inherently utilize HTML templates. You have to update these filters to do so. Hope this helps. Nate. NTE:NTS:EMAIL_200_Manual-NT NTE:NTS:EMAIL_200_Customer-NT NTE:NTS:EMAIL_200_SystemNT Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, August 09, 2012 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: Customizing the ITSM notifications ** The simplest thing to do is just add a standard default header and footer to the mailbox config. To do that you go to AR System Email Templates - add an HTML attached template, then update your AR System Email Mailbox configuration default outgoing with the new template names for the Header and Footer. Warning: watch out when using embedded images - in the past the addition of images in headers / footers eventually started causing the email engine (7.5) to hang as a result it flooding AR System Email Attachments for some odd reason. I'm not an expert in ITSM notification customization but we have added our own hyperlinks to message body text etc.. from Sys:Notification Messages It would be a headache if you tried to modify the Sys:Notification Messages to add custom formatting / info to all the message bodies on these. So I would stay away from that if you can help it. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]mailto:[mailto:arslist@arslist.org] On Behalf Of Jose Manuel Huerta Guillén Sent: Thursday, August 09, 2012 4:50 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Customizing the ITSM notifications ** Hi listers, I'm starting to customize the notifications that come OOTB with ITSM. I'm completelly new to the Notification Engine, Mail Engine and so on. The customer requirement is to made the notifications a bit more graphic, with the company logo and corporative colors. My questions are: Anything to take care about? Where to start? Use Templates? Just a few words about it. Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
When you were giving logs on the differences you posted a Filter log when running with runmacro 6.3, but you posted an API log when running with runmacro 7.5. Can you post a filter log when running with runmacro 7.5? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: Thursday, August 09, 2012 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Runmacro is not returning the stdout error Exactly, using a data that should not return an error and execute to create a incident ticket, this works fine for both versions 6.3/7.5. BMC is request recreating the macro in 7.5. vs the current which was created in probably 6.3 version at max. However, since this is a flatfile , i'm waiting on there response to why! What is the protocol# relevance? (protocol 11) - 6.3 version (protocol 14) - 7.5 version This seems to be consistent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing the ITSM notifications
Also, the email engine only looks at the email templates every 30 minutes. So, if you make a change, either wait 30 minutes or restart the email engine. I think they say that in the manual, but it's an easy thing to overlook, and can be frustrating to deal with when you are just learning about templates. Thad On Thu, Aug 9, 2012 at 3:38 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** You also might want to think about putting the images on your web server and just linking to them in the HTML code img src=http://midtier/ That way you aren’t trying to mail out an image file and filling up the mail servers. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén *Sent:* Thursday, August 09, 2012 3:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Customizing the ITSM notifications ** ** ** The objective is to arrive to something like the pictures at the BMC manual: ** ** [image: Description: Inline image 1] Seems that I have a lot of HTML formatting work... Jose Manuel Huerta http://theremedyforit.com/ ** ** On Fri, Aug 10, 2012 at 12:12 AM, Goodall, Andrew C ago...@jcp.com wrote: addition of images in headers / footers eventually started causing the email engine (7.5) to hang as a result it flooding “AR System Email Attachments” for some odd reason. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Need to add menus to some fields on AST forms
Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, theyare not working.(I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not,I'll just create new attributes; however,we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
7.5 filter logs does capture the error, but does not do the stdout nor log to the arfork.log. Error while performing filter action: Error 653258 -- FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9647 */ Filter Level:1 Number Of Filters:77 Checking *FP-SM 340 SM Validate CPI 1 (340) FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli -- Failed qualification FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9647 */ Filter Level:1 Number Of Filters:78 Checking *FP-SM 350 SM Validate CPI 2 (350) FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli -- Passed -- perform actions FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli0: Message FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Error while performing filter action: Error 653258 FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Filter *FP-SM 350 SM Validate CPI 2: No enabled error handler FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9648 */ End of filter processing (phase 1) -- Operation - CREATE on FP-SM Svc Management System - NULL FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli0: Push Fields - FP-RA 750 S Submit Request (ARERR 326) FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Error while performing filter action: Error 326 FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Filter FP-RA 750 S Submit Request: No enabled error handler FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9649 */ End of filter processing (phase 2) -- Operation - CREATE on FP-RA Svc Request Automation - AUTO0467618 FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9774 */Canceled filter processing due to error FLTR TID: 001820 RPC ID: 004086 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9879 */ Start filter processing (phase 1) -- Operation - DELETE on AR System Current License Usage - 0113932 FLTR TID: 001820 RPC ID: 004086 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9880 */ End of filter processing (phase 1) -- Operation - DELETE on AR System Current License Usage - 0113932 FLTR TID: 001820 RPC ID: 004086 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9949 */ Start filter processing (phase 1) -- Operation - CREATE on AR System Historical License Usage - NULL END OF LOG FILE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
