Re: ARerror.log file size control
Hi, i have written a short bash script on the AR server side, which controls with the help of the at Unix command every hour the status of the arerror.log file. BR Tristan Am 26.11.2012 um 12:04 schrieb Suresh Loganathan: ** Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Blue (new) license agreement issues...
Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
External() operator
Hello All,
Could you please help me pass a qualification to the external operator. I
wanted to pass the following table qualification to a field and use that
field inside the external operator:
*(((EXTERNAL( $z1D TableQual01$)) AND ( $z1D Console View$ !=
Personal )) OR (( $z1D Console View$ = Personal ) AND (EXTERNAL(
$z1D TableQual02$ AND ( 'Status' = $z1D ConsoleStatusLow$) AND (
'Status' = $z1D ConsoleStatusHigh$) AND (( 'Reported Date' = $z1D
ConsoleDateLow$) OR ( $z1D ConsoleDateLow$ = $z1D ConsoleDateHigh$)) AND ((
'Reported Date' = $z1D ConsoleDateHigh$) OR ( $z1D ConsoleDateLow$ = $z1D
ConsoleDateHigh$)) AND (( 'Company' = $z1D Company$) OR ( $z1D Company$ =
)) AND (( 'SLM Status' = $z1D SLA Resolution Status$) OR ( $z1D SLA
Resolution Status$ = $NULL$ )) AND (EXTERNAL( $z1D AdvancedQual$)) AND
('Status_Reason' != 12000)*
Thank you very much for your help
Naoufal El Hilali
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Re: Blue (new) license agreement issues...
Good morning Misi, I would ask to see it in writing. When I was trying to make sure my companies licenses were correct, it took a number of conversations until I got the correct information. The Blue licensing model, seems to have a number of questions and miss information. Good luck and let us know what you find out. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 3:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License analysis utitily to run locally
Okay, thanks Misi Dave! David Durling -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, November 21, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: License analysis utitily to run locally Nice. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, November 21, 2012 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: License analysis utitily to run locally Hi, I have the filters already downloadable. Just type in the thresholds you want for AR and the various applications, and you can download the filters needed. A regular form is also included that will record any breach of your thresholds. Review the details and download here: http://www.rrr.se/cgi/licnotify Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. David, I can send you that filter. You would need to define the number and who should be notified. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Hi, The customer got this in writing, I think. Their sales rep says the can not use a Service Desk license to run Custom apps. They need to purchase an extra Service Management Specialist Fixed/Floating to allow users to run their home grown applications. My understanding of licenses and the license agreement, if we skip the discussion about Write/Read licenses etc, are: A. Fixed licenses can be shared across servers for the same user B. Floating licenses can be moved around to different servers, for example if you own 100 licenses you can put 70 on one server and 30 on another. The same apply to Fixed licenses if you have a different set of users that will make use of them. C. A Suite License gives you permission to run all applications plus the basic AR User license needed at the bottom D. A Service Desk license gives you permission to run Incident, Problem and the also the underlying AR User license E. If you want to move 30 of your AR User Floating licenses to another server with a home grown application, you have to choose which license-pack you move. You can choose either Service Desk Float, Suite Float or maybe Asset Float. If we choose Service Desk Float this means: ITSM server: -30 AR User Float ITSM server: -30 Incident Float ITSM server: -30 Problem Float Home-grown server: +30 AR User Float Any other comments? Best Regards - Misi, RRR AB, http://rrr.se Good morning Misi, I would ask to see it in writing. When I was trying to make sure my companies licenses were correct, it took a number of conversations until I got the correct information. The Blue licensing model, seems to have a number of questions and miss information. Good luck and let us know what you find out. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 3:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: External() operator
Hi,
That would mean EXTERNAL within EXTERNAL, and I do not think that is allowed.
Also, you seem to have a problem with it, as there is no left hand
parenthesis after the EXTERNAL keyword, and the -characters does not have
the right count. A double- will be a literal , but all single- will be
the beginning/end of a string.
So where exactly did you grab the string you posted? From DevStudio
looking at a table-qualification, or did you cut/paste from different
places?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hello All,
Could you please help me pass a qualification to the external operator. I
wanted to pass the following table qualification to a field and use that
field inside the external operator:
*(((EXTERNAL( $z1D TableQual01$)) AND ( $z1D Console View$ !=
Personal )) OR (( $z1D Console View$ = Personal ) AND (EXTERNAL(
$z1D TableQual02$ AND ( 'Status' = $z1D ConsoleStatusLow$) AND (
'Status' = $z1D ConsoleStatusHigh$) AND (( 'Reported Date' = $z1D
ConsoleDateLow$) OR ( $z1D ConsoleDateLow$ = $z1D ConsoleDateHigh$)) AND
((
'Reported Date' = $z1D ConsoleDateHigh$) OR ( $z1D ConsoleDateLow$ = $z1D
ConsoleDateHigh$)) AND (( 'Company' = $z1D Company$) OR ( $z1D Company$ =
)) AND (( 'SLM Status' = $z1D SLA Resolution Status$) OR ( $z1D SLA
Resolution Status$ = $NULL$ )) AND (EXTERNAL( $z1D AdvancedQual$)) AND
('Status_Reason' != 12000)*
Thank you very much for your help
Naoufal El Hilali
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Adding removed columns to a table
Hi guys, one of our support teams has requested that 3 additional columns should be added to the main table on the IM Console. These columns will only be used by the requesting team, so I don't want anyone to see them after I add them to the table. I'm looking for a way to add these columns in a removed state, by which I mean the state that a column is in after a user removes it via the table preferences. The result would be that I can add the columns and then tell the requesting team that they can make the columns visible via the preferences. Does anybody know how to achieve this? AR 7.0.01 Solaris 5.10 Midtier 7.5.00 RHEL Mit freundlichen Grüßen, Michael Nau IT Infrastructure Customer Services ING-DiBa AG Theodor-Heuss-Allee 100 60486 Frankfurt am Main Telefon 069 / 27 222 66596 m@ing-diba.demailto:m@ing-diba.de www.ing-diba.dehttp://www.ing-diba.de/ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: External() operator
Hi Misi,
The string that I posted was in the table qualification now I have added
the last statement ('Status_Reason' != 12000) and created an AL that will
switched between the first qualification and the second one that includes
the statement I have added. I have created a final qualification and assign
it to a field lest say 'MyField' and used that field in the table
qualification as EXTERNAL($MyField$). the new qualification that was
accepted in the set field action is the below one but at execution time
Remedy is frozen.
*( (((EXTERNAL( + $z1D TableQual01$) +
)) AND ( ) + $z1D Console View$) + != Personal )) OR ((
) + $z1D Console View$) + = Personal ) AND (EXTERNAL( ) +
$z1D TableQual02$) + AND ( 'Status' = ) + $z1D
ConsoleStatusLow$) + ) AND ( 'Status' = ) + $z1D
ConsoleStatusHigh$) + ) AND (( 'Reported Date' = ) + $z1D
ConsoleDateLow$) + ) OR ( ) + $z1D ConsoleDateLow$) + = ) +
$z1D ConsoleDateHigh$) + )) AND (( 'Reported Date' = ) + $z1D
ConsoleDateHigh$) + ) OR ( ) + $z1D ConsoleDateLow$) + = ) +
$z1D ConsoleDateHigh$) + )) AND (( 'Company' = ) + $z1D Company$) +
) OR ( ) + $z1D Company$) + =)) AND (( 'SLM Status' =
) + $z1D SLA Resolution Status$) + ) OR ( ) + $z1D SLA Resolution
Status$) + = $\NULL$ )) AND (EXTERNAL( ) + $z1D AdvancedQual$) +
)) AND ('Status_Reason' != 12000)*
Thank you
Naoufal El Hilali
On Tue, Nov 27, 2012 at 1:42 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
That would mean EXTERNAL within EXTERNAL, and I do not think that is
allowed.
Also, you seem to have a problem with it, as there is no left hand
parenthesis after the EXTERNAL keyword, and the -characters does not have
the right count. A double- will be a literal , but all single- will be
the beginning/end of a string.
So where exactly did you grab the string you posted? From DevStudio
looking at a table-qualification, or did you cut/paste from different
places?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hello All,
Could you please help me pass a qualification to the external operator. I
wanted to pass the following table qualification to a field and use that
field inside the external operator:
*(((EXTERNAL( $z1D TableQual01$)) AND ( $z1D Console View$ !=
Personal )) OR (( $z1D Console View$ = Personal ) AND
(EXTERNAL(
$z1D TableQual02$ AND ( 'Status' = $z1D ConsoleStatusLow$) AND (
'Status' = $z1D ConsoleStatusHigh$) AND (( 'Reported Date' = $z1D
ConsoleDateLow$) OR ( $z1D ConsoleDateLow$ = $z1D ConsoleDateHigh$)) AND
((
'Reported Date' = $z1D ConsoleDateHigh$) OR ( $z1D ConsoleDateLow$ =
$z1D
ConsoleDateHigh$)) AND (( 'Company' = $z1D Company$) OR ( $z1D Company$ =
)) AND (( 'SLM Status' = $z1D SLA Resolution Status$) OR ( $z1D SLA
Resolution Status$ = $NULL$ )) AND (EXTERNAL( $z1D AdvancedQual$)) AND
('Status_Reason' != 12000)*
Thank you very much for your help
Naoufal El Hilali
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Re: Adding removed columns to a table
The settings that control whether a field is present in a table are stored in ar.ini file for the User Tool. For midtier users they will have to be using a preference server to set/save those options. It's not going to be easy to manage this directly so how about setting the column to HIDDEN in the field properties of the form and then using an active link, running for members of the group you're interested in on form open, to change the visibility of the field to VISIBLE? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: 27 November 2012 14:35 To: arslist@ARSLIST.ORG Subject: Adding removed columns to a table ** Hi guys, one of our support teams has requested that 3 additional columns should be added to the main table on the IM Console. These columns will only be used by the requesting team, so I don't want anyone to see them after I add them to the table. I'm looking for a way to add these columns in a removed state, by which I mean the state that a column is in after a user removes it via the table preferences. The result would be that I can add the columns and then tell the requesting team that they can make the columns visible via the preferences. Does anybody know how to achieve this? AR 7.0.01 Solaris 5.10 Midtier 7.5.00 RHEL Mit freundlichen Grüßen, Michael Nau IT Infrastructure Customer Services ING-DiBa AG Theodor-Heuss-Allee 100 60486 Frankfurt am Main Telefon 069 / 27 222 66596 m@ing-diba.demailto:m@ing-diba.de www.ing-diba.dehttp://www.ing-diba.de/ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding removed columns to a table
Mark, thank you for your suggestion. I had thought of that, I just wanted to know if there was a clever way to do this without adding any new objects. I could, of course, modify all entries on the preference form... ;-) Regards Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Tuesday, November 27, 2012 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Adding removed columns to a table ** The settings that control whether a field is present in a table are stored in ar.ini file for the User Tool. For midtier users they will have to be using a preference server to set/save those options. It's not going to be easy to manage this directly so how about setting the column to HIDDEN in the field properties of the form and then using an active link, running for members of the group you're interested in on form open, to change the visibility of the field to VISIBLE? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: 27 November 2012 14:35 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Adding removed columns to a table ** Hi guys, one of our support teams has requested that 3 additional columns should be added to the main table on the IM Console. These columns will only be used by the requesting team, so I don't want anyone to see them after I add them to the table. I'm looking for a way to add these columns in a removed state, by which I mean the state that a column is in after a user removes it via the table preferences. The result would be that I can add the columns and then tell the requesting team that they can make the columns visible via the preferences. Does anybody know how to achieve this? AR 7.0.01 Solaris 5.10 Midtier 7.5.00 RHEL Mit freundlichen Grüßen, Michael Nau IT Infrastructure Customer Services ING-DiBa AG Theodor-Heuss-Allee 100 60486 Frankfurt am Main Telefon 069 / 27 222 66596 m@ing-diba.demailto:m@ing-diba.de www.ing-diba.dehttp://www.ing-diba.de/ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: External() operator
If we set another field equal to this statement (minus the EXTERNAL Keyword and
with some additional syntax changes) can we use a setfield command to move it
into a field of it's own (say fieldZ) and then use the EXTERNAL (fieldZ). Or
am I missing something?
- Original Message -
From: Misi Mladoniczky m...@rrr.se
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 27, 2012 8:42:10 AM
Subject: Re: External() operator
Hi,
That would mean EXTERNAL within EXTERNAL, and I do not think that is allowed.
Also, you seem to have a problem with it, as there is no left hand
parenthesis after the EXTERNAL keyword, and the -characters does not have
the right count. A double- will be a literal , but all single- will be
the beginning/end of a string.
So where exactly did you grab the string you posted? From DevStudio
looking at a table-qualification, or did you cut/paste from different
places?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hello All,
Could you please help me pass a qualification to the external operator. I
wanted to pass the following table qualification to a field and use that
field inside the external operator:
*(((EXTERNAL( $z1D TableQual01$)) AND ( $z1D Console View$ !=
Personal )) OR (( $z1D Console View$ = Personal ) AND (EXTERNAL(
$z1D TableQual02$ AND ( 'Status' = $z1D ConsoleStatusLow$) AND (
'Status' = $z1D ConsoleStatusHigh$) AND (( 'Reported Date' = $z1D
ConsoleDateLow$) OR ( $z1D ConsoleDateLow$ = $z1D ConsoleDateHigh$)) AND
((
'Reported Date' = $z1D ConsoleDateHigh$) OR ( $z1D ConsoleDateLow$ = $z1D
ConsoleDateHigh$)) AND (( 'Company' = $z1D Company$) OR ( $z1D Company$ =
)) AND (( 'SLM Status' = $z1D SLA Resolution Status$) OR ( $z1D SLA
Resolution Status$ = $NULL$ )) AND (EXTERNAL( $z1D AdvancedQual$)) AND
('Status_Reason' != 12000)*
Thank you very much for your help
Naoufal El Hilali
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Re: Blue (new) license agreement issues...
Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blue (new) license agreement issues...
Hi, Thank you very much David! The license type I have proposed to move to the bespoke server is Service Desk User Fixed/Floating. I wanted to remove the Incident/Problem/AR licenses from the ITSM-server, and add the AR licenses to the bespoke server. We were told that this was not allowed. What we also wanted to do, which I have not brought up here yet, is to also use 196 the Service Desk User Fixed licenses on both servers, as these have a set of named users that use both ITSM and the Bespoke aplication. The information we got was that we could not use the Service Desk User Fixed/Floating on the Bespoke server, and that the customer needed to buy Service Desk Specialist User Fixed/Floating licenses for the Bespoke server, and that the Service Desk User Fixed/Floating could not be used on the Bespoke server at all. But as I read your answer, it seems that I understood the situation correct from the start, and that the misunderstanding has happened at some other step in the contact chain. I have only spoken VIA the client to the sales rep... Best Regards - Misi, RRR AB, http://rrr.se Sounds to me like there may be information missing on both sides, but here's the raw information. Under Suite (blue) licensing, license entitlement is sold in bundles. So for the Service Desk User bundle, you get the following entitlements: AR User Fixed Incident Mgmt Fixed Problem Mgmt Fixed Or AR User Floating Incident Mgmt Floating Problem Mgmt Floating The AR User portion of the bundle _can_ be used for custom/bespoke applications or extensions. However, obviously the Incident/Problem licenses require that the AR User license be present on the same AR System server to operate - i.e. you can't install the AR User on one system and the Incident/Problem on another and expect to use Incident/Problem on the second system. Fixed licenses are site licenses - they are associated with a named user. Thus the same human being is entitled to use the purchased fixed entitlement on multiple instance, but _only_ if the login name is exactly the same on every instance. Floating licenses are linked to an instance, but can be shared by multiple human beings. The number of people that can concurrently be logged in equals the number of installed floating user licenses. Even if the same human being goes to a second instance, they will need to access a second purchased floating license. So two possibilities: 1. If Fixed was purchased, the fixed licenses could be activated on a second instance as long as they are assigned to the same named user with the same login name. The AR System User license could be used to power a custom/bespoke application. 2. If floating, the licenses would all have to be deactivated on the first instance and then enabled on the second instance. The floating AR System User license could be used then to power either Incident/Problem or a custom/bespoke application. So one outstanding question is - which bundle did they buy? Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 27, 2012 5:53 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... I would disagree, because part of that stack is a Remedy base licensewhich is all that's needed to run custom appsI would certainly get clarification directly from BMC on this one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 6:35 AM To: arslist@ARSLIST.ORG Subject: Re: Blue (new) license agreement issues... Hi L.J., They say we can't move the entire license stack, and then run a home-grown application on that license. Best Regards - Misi, RRR AB, http://rrr.se Misi, So are you saying that they want to move the AR User, but not the Incident/Problem, or that they want to move the entire stack to another server, even though the other server doesn't contain service deskI would imagine that moving the entire license stack would be possibleit would be using a more expensive license than necessary (only need the AR License)...but as long as it isn't being used in more than one environment at a time, I can't see it as being a problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt
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Hello All, I wanted to share details on an AO Consultant opportunity I’m recruiting for in Phoenix, AZ. The ideal candidate will have a strong consulting background, with the ability to lend technical assistance during the analysis, design and implementation of BMC Atrium Orchestrator 7.x. Must have experience deploying core functionality in an out-of- box AO system. The engagement is expected to run for six months, possibly longer. Some remote work available! Visit this link to learn more about our opportunity: https://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITScws=1rid=404. Please contact me directly for details or forward to anyone in your network that might have an interest. Have a Happy Holiday Season! Stacey Trammel Technical Recruiter Windward IT Solutions Phone: 703-812-0119 stram...@windwardits.com http://www.linkedin.com/in/staceywebb 2300 Corporate Park Drive, Suite 400 Herndon, Virginia 20171 ** Visit Windward’s Careers Page to view all of our job opportunities: http://sj.tbe.taleo.net/SJ6/ats/careers/jobSearch.jsp?org=WINDWARDITScws=1 Website: www.windwardits.com **Follow us on Twitter: http://twitter.com/windwardcareers AND http://twitter.com/windwardits LinkedIn: http://www.linkedin.com/company/15364 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARerror.log file size control
Check out logrotate. http://linuxcommand.org/man_pages/logrotate8.html Ron From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tristan Roppel Sent: Tuesday, November 27, 2012 12:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARerror.log file size control ** Hi, i have written a short bash script on the AR server side, which controls with the help of the at Unix command every hour the status of the arerror.log file. BR Tristan Am 26.11.2012 um 12:04 schrieb Suresh Loganathan: ** Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal jbpn...@gmail.commailto:jbpn...@gmail.com wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: External() operator
Hi,
Yes, exactly so!
Best Regards - Misi, RRR AB, http://rrr.se
If we set another field equal to this statement (minus the EXTERNAL
Keyword and with some additional syntax changes) can we use a setfield
command to move it into a field of it's own (say fieldZ) and then use the
EXTERNAL (fieldZ). Or am I missing something?
- Original Message -
From: Misi Mladoniczky m...@rrr.se
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 27, 2012 8:42:10 AM
Subject: Re: External() operator
Hi,
That would mean EXTERNAL within EXTERNAL, and I do not think that is
allowed.
Also, you seem to have a problem with it, as there is no left hand
parenthesis after the EXTERNAL keyword, and the -characters does not have
the right count. A double- will be a literal , but all single- will be
the beginning/end of a string.
So where exactly did you grab the string you posted? From DevStudio
looking at a table-qualification, or did you cut/paste from different
places?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hello All,
Could you please help me pass a qualification to the external operator.
I
wanted to pass the following table qualification to a field and use that
field inside the external operator:
*(((EXTERNAL( $z1D TableQual01$)) AND ( $z1D Console View$ !=
Personal )) OR (( $z1D Console View$ = Personal ) AND
(EXTERNAL(
$z1D TableQual02$ AND ( 'Status' = $z1D ConsoleStatusLow$) AND (
'Status' = $z1D ConsoleStatusHigh$) AND (( 'Reported Date' = $z1D
ConsoleDateLow$) OR ( $z1D ConsoleDateLow$ = $z1D ConsoleDateHigh$)) AND
((
'Reported Date' = $z1D ConsoleDateHigh$) OR ( $z1D ConsoleDateLow$ =
$z1D
ConsoleDateHigh$)) AND (( 'Company' = $z1D Company$) OR ( $z1D Company$
=
)) AND (( 'SLM Status' = $z1D SLA Resolution Status$) OR ( $z1D SLA
Resolution Status$ = $NULL$ )) AND (EXTERNAL( $z1D AdvancedQual$)) AND
('Status_Reason' != 12000)*
Thank you very much for your help
Naoufal El Hilali
___
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___
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___
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Re: ARerror.log file size control
I wonder why there is not a setting in the admin console to create a backup when the arreror.log file is at a certain size? You can do this with all of the other log files (I believe) like SQL.log, Filter.logs, etc. Maybe create an Idea for this in BMC Communities? Lisa On Tue, Nov 27, 2012 at 11:59 AM, Peters, Ron rpet...@columbia.com wrote: ** Check out logrotate. http://linuxcommand.org/man_pages/logrotate8.html ** ** Ron ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tristan Roppel *Sent:* Tuesday, November 27, 2012 12:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARerror.log file size control ** ** ** Hi, ** ** i have written a short bash script on the AR server side, which controls with the help of the at Unix command every hour the status of the arerror.log file. ** ** BR ** ** Tristan Am 26.11.2012 um 12:04 schrieb Suresh Loganathan: ** Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy developers in NYC
As a native New Yorker I wonder if you are counting Jersey. I can think of about 4 Developers in the NYC area. One is in New Jersey. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding removed columns to a table
You could limit the permissions of the 3 columns to a group that only that 1 support group is a member of. If you want to use the support group, you'll need to find it in the Group form and change the type to Change, then it'll be available in Dev Studio. Then the only people that would see it are admins and members of that group. Jason From: Nau, Michael m@ing-diba.de To: arslist@ARSLIST.ORG Sent: Tuesday, November 27, 2012 10:12 AM Subject: Re: Adding removed columns to a table ** Mark, thank you for your suggestion. I had thought of that, I just wanted to know if there was a clever way to do this without adding any new objects. I could, of course, modify all entries on the preference form… ;-) Regards Michael From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Tuesday, November 27, 2012 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Adding removed columns to a table ** The settings that control whether a field is present in a table are stored in ar.ini file for the User Tool. For midtier users they will have to be using a preference server to set/save those options. It’s not going to be easy to manage this directly so how about setting the column to HIDDEN in the field properties of the form and then using an active link, running for members of the group you’re interested in on form open, to change the visibility of the field to VISIBLE? Mark From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: 27 November 2012 14:35 To: arslist@ARSLIST.ORG Subject: Adding removed columns to a table ** Hi guys, one of our support teams has requested that 3 additional columns should be added to the main table on the IM Console. These columns will only be used by the requesting team, so I don’t want anyone to see them after I add them to the table. I’m looking for a way to add these columns in a “removed” state, by which I mean the state that a column is in after a user removes it via the table preferences. The result would be that I can add the columns and then tell the requesting team that they can make the columns visible via the preferences. Does anybody know how to achieve this? AR 7.0.01 Solaris 5.10 Midtier 7.5.00 RHEL Mit freundlichen Grüßen, Michael Nau IT Infrastructure Customer Services ING-DiBa AG Theodor-Heuss-Allee 100 60486 Frankfurt am Main Telefon 069 / 27 222 66596 m@ing-diba.de www.ing-diba.de ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding removed columns to a table
Michael, From your description, you have a permission issue not a personal removal issue. You state that only that one support team would ever use the fields so there is no reason for any other support team to see those fields. Whatever solution you choose should focus on having column fields that just that team can access in a controlled way. If you try and update people's table preference, what happens when a new person arrives? What happens if one of the people who are not supposed to see this column resets their preference and the three fields suddenly appear. It may not be an issue, or it may be. That is up for you to decide. If you want things controlled on an INDIVIDUAL level and there is no security, the best strategy is to add the fields and then let individuals remove them if they don't want to see them. If you are indeed controlling on the support team level, is there a group that all members of this support team are members of? If so, terrific. If not, you can create a computed group that includes this team list (so you don't have to update each person's group list individually and so you can manage group membership at the definition of the computed group level. Then, you can either add the fields and just give permission to the computed group (or the group they are all already a member of if there was one just for them already) OR you create an active link that makes the fields visible that has permission to only this computed group (of the existing group). NOTE: You always want to have fields Hidden and make them visible by workflow rather than visible and make them hidden by workflow. This is more efficient and it avoids any possibility of fields showing and then disappearing on the screen (and causing screen flicker). This is a general best practice for any fields that are not always visible – start hidden and make them visible vs. start visible and make them hidden. Of course, any changes to definitions would be made in the overlay layer so that they are retained across upgrades without issue. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Sent: Tuesday, November 27, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Adding removed columns to a table ** You could limit the permissions of the 3 columns to a group that only that 1 support group is a member of. If you want to use the support group, you'll need to find it in the Group form and change the type to Change, then it'll be available in Dev Studio. Then the only people that would see it are admins and members of that group. Jason From: Nau, Michael m@ing-diba.de To: arslist@ARSLIST.ORG Sent: Tuesday, November 27, 2012 10:12 AM Subject: Re: Adding removed columns to a table ** Mark, thank you for your suggestion. I had thought of that, I just wanted to know if there was a clever way to do this without adding any new objects. I could, of course, modify all entries on the preference form… ;-) Regards Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Tuesday, November 27, 2012 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Adding removed columns to a table ** The settings that control whether a field is present in a table are stored in ar.ini file for the User Tool. For midtier users they will have to be using a preference server to set/save those options. It’s not going to be easy to manage this directly so how about setting the column to HIDDEN in the field properties of the form and then using an active link, running for members of the group you’re interested in on form open, to change the visibility of the field to VISIBLE? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: 27 November 2012 14:35 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Adding removed columns to a table ** Hi guys, one of our support teams has requested that 3 additional columns should be added to the main table on the IM Console. These columns will only be used by the requesting team, so I don’t want anyone to see them after I add them to the table. I’m looking for a way to add these columns in a “removed” state, by which I mean the state that a column is in after a user removes it via the table preferences. The result would be that I can add the columns and then tell the requesting team that they can make the columns visible via the preferences. Does anybody know how to achieve this? AR 7.0.01 Solaris 5.10 Midtier 7.5.00 RHEL Mit freundlichen Grüßen, Michael Nau IT Infrastructure Customer Services ING-DiBa AG Theodor-Heuss-Allee 100 60486 Frankfurt am Main Telefon 069 / 27 222 66596 m@ing-diba.demailto:m@ing-diba.de www.ing-diba.dehttp://www.ing-diba.de/ ING-DiBa AG, Frankfurt am Main. Registernummer
Re: Vendor TIcket Number
Mark, I have been in contact with the ITSM development team. The fields you are looking for are indeed absent from the ChangeInterface_Create form. Everyone agrees that this is a miss and needs to be corrected. This Interface form should be the main interaction between an external system loading things into the BMC environment. Of course, the IDs of the entry in the external system are important pieces of data to retain so the fields should be on the interface form. In fact, there has been a bug created against the system to correct this issue AND to review all the apps and their interface forms to make sure that all appropriate fields are exposed in the Interface form. This bug is targeted to be worked for the next patch levels of the 7.6.04 and 8.x products. In the interim, you can add these fields to the Interface form yourself to allow things to work today. Use the same field definition (same name, ID, and other characteristics) for each of the fields and put it on the Interface form. You may be able to go to the main form, copy the field definition and paste on the Interface form (that was supposed to be a feature of Dev Studio). Thank you for calling out the missing fields so that the applications can be updated to include the missing capability. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 20, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Vendor TIcket Number ** Hi All, On the Infrastructure Change form there are two fields. Vendor Group and Vendor Ticket number. However I cannot find these fields on the ChangeInterface_Create form. Before I start adding these fields to the Create form are they there and I am not seeing them or maybe they are called something else. Can't believe BMC would forget these fields. ARS 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: When is a Floating Application License Consumed
FYI, Option #2 would very likely be interpreted by BMC Legal as an attempt to circumvent the EULA, so I would not recommend doing it. I understand that the spirit of the idea is to address the issue with the Overview Console which will itself be addressed in a later version. However, the general suggestion outside of a specific issue would very likely lead to a breach of the license agreement. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, November 23, 2012 2:25 AM To: arslist@ARSLIST.ORG Subject: Re: When is a Floating Application License Consumed Hi, I have a couple of ideas... 1. The Overview Console that consumes licenses across all applications, if the user has a Floating license to these same applications. Suggestion: Make the forms searched customizable per user. The user can then hit a special button to show a list of tickets across All applications if needed. This would require BMC to change their Overview Console plugin... 2. Remove the Floating Application licenses from your users each night. When a user actually open the application form, you can have workflow that assigns the Floating Application license at that time. Would this be a breach of the license agreement? My initial thought on this would be NO, but I don't really know. Any comments? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Everyone, One more follow-up to my previous message that was explaining when licenses are obtained to try and address some questions that have come up. The model of licensing A user is assigned the potential for a particular type of license - Read, Restricted Read, Floating Write or Fixed Write. Each of these types of licenses have specific capabilities and restrictions. When a user accesses the system WITHOUT accessing data, they will get a Read license assigned to them and their potential license is still potential because they have done nothing on the system yet. When a user performs any data access within the scope of their license (any form for AR System licenses and forms licensed for the application for Application licenses), their potential license is obtained for this session. Now, if their potential license is a Read, Restricted Read, or Fixed license, this is not really an event because those types of licenses are ALWAYS available. If their potential license is a Floating Write license, this act of obtaining is significant because a token from a limited pool is obtained. Yes, the license is obtained at ANY data access. That is because you have started work and you are licensed for that type of license so one is obtained for you so that you have no restrictions working within that type of license (otherwise you could for example fill out a bunch of data to modify something and then be refused at the save point because you could not obtain a token). The concept of no license needed for read is actually a rather unusual one. Most products require that a user have a license to be able to enter the application at all. For the AR System and BMC applications, you do not need a license to read or submit if that is all you are going to do. Only if you are going to open and change and save something created by someone else do you need a write license. But, if you have a write license of some form, you will obtain that write license whenever you do any data access - including read - within the system. Overview console I tried to be very clear in my previous message. It describes how obtaining a license works within the system and it details the specifics about what is happening. It describes the issue with the Overview console and why a license is obtained. This is true up through and including the current shipping product (8.0 as of this note). Now, I did call out that BMC has recognized that the fact that a broad group of application licenses are obtained on accessing the Overview console is not really what the broader intention and an overall best practice should be. So, this is acknowledgement that BMC understands the issue that is being mentioned and that there is attention being paid about
Web Service Error
Hi All, I am attempting to use a web service to create a record in the HPD:Help Desk form using the OOB HPD_IncidentInterface_Create_WS and it is throwing the following error SEVERE: Servlet.service () for AxisServlet threw an exception ERROR 102: Required name parameter (field name in a parameter) is empty. Has anyone seen this before? What might I be missing? I have a feeling the issue is caused by the HPD:Help Desk and not the HPD:IncidientInterface_Create. Ironically if I send the same information via an email template, the Incident is created just fine. ARS 7.6.04 SP3 Mid Tier 7.6.04 SP3 Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Service Error
What do you have in the AuthenticationInfo data of the XML.(That is usually where I have seen people get that type of error) Fred - Original Message - From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 27, 2012 1:13 PM To: arslist@ARSLIST.ORG Subject: Web Service Error ** Hi All, I am attempting to use a web service to create a record in the HPD:Help Desk form using the OOB HPD_IncidentInterface_Create_WS and it is throwing the following error SEVERE: Servlet.service () for AxisServlet threw an exception ERROR 102: Required name parameter (field name in a parameter) is empty. Has anyone seen this before? What might I be missing? I have a feeling the issue is caused by the HPD:Help Desk and not the HPD:IncidientInterface_Create. Ironically if I send the same information via an email template, the Incident is created just fine. ARS 7.6.04 SP3 Mid Tier 7.6.04 SP3 Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Service Error
Hi Fred, SOAP-ENV:Header AuthenticationInfo userNameEvent Tracker/userName passworddreamteam/password /AuthenticationInfo /SOAP-ENV:Header This is what is being sent. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, November 27, 2012 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error What do you have in the AuthenticationInfo data of the XML.(That is usually where I have seen people get that type of error) Fred - Original Message - From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 27, 2012 1:13 PM To: arslist@ARSLIST.ORG Subject: Web Service Error ** Hi All, I am attempting to use a web service to create a record in the HPD:Help Desk form using the OOB HPD_IncidentInterface_Create_WS and it is throwing the following error SEVERE: Servlet.service () for AxisServlet threw an exception ERROR 102: Required name parameter (field name in a parameter) is empty. Has anyone seen this before? What might I be missing? I have a feeling the issue is caused by the HPD:Help Desk and not the HPD:IncidientInterface_Create. Ironically if I send the same information via an email template, the Incident is created just fine. ARS 7.6.04 SP3 Mid Tier 7.6.04 SP3 Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: When is a Floating Application License Consumed
Hi, I see. I recall an earlier situation where people removed the Fixed licenses and assigned them to users as they logged in to the system. In that case I agree fully that this circumvented the idea with the Fixed/Named licenses. Maybe BMC could try to find a fix for the Overview console problem as a hot-fix? I am afraid to recommend upgrades for some companies because they may run out of licenses very fast, at least if they use anything in addition to Incident/Problem... What about doing the Overview console the old way, and have filters populate what would in effect be a union of all the forms involved, and then direct the Overview-table against that data instead? Would that be a breach? The users would in effect indirectly view data from the various applications, but they would never modify it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. FYI, Option #2 would very likely be interpreted by BMC Legal as an attempt to circumvent the EULA, so I would not recommend doing it. I understand that the spirit of the idea is to address the issue with the Overview Console which will itself be addressed in a later version. However, the general suggestion outside of a specific issue would very likely lead to a breach of the license agreement. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, November 23, 2012 2:25 AM To: arslist@ARSLIST.ORG Subject: Re: When is a Floating Application License Consumed Hi, I have a couple of ideas... 1. The Overview Console that consumes licenses across all applications, if the user has a Floating license to these same applications. Suggestion: Make the forms searched customizable per user. The user can then hit a special button to show a list of tickets across All applications if needed. This would require BMC to change their Overview Console plugin... 2. Remove the Floating Application licenses from your users each night. When a user actually open the application form, you can have workflow that assigns the Floating Application license at that time. Would this be a breach of the license agreement? My initial thought on this would be NO, but I don't really know. Any comments? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Everyone, One more follow-up to my previous message that was explaining when licenses are obtained to try and address some questions that have come up. The model of licensing A user is assigned the potential for a particular type of license - Read, Restricted Read, Floating Write or Fixed Write. Each of these types of licenses have specific capabilities and restrictions. When a user accesses the system WITHOUT accessing data, they will get a Read license assigned to them and their potential license is still potential because they have done nothing on the system yet. When a user performs any data access within the scope of their license (any form for AR System licenses and forms licensed for the application for Application licenses), their potential license is obtained for this session. Now, if their potential license is a Read, Restricted Read, or Fixed license, this is not really an event because those types of licenses are ALWAYS available. If their potential license is a Floating Write license, this act of obtaining is significant because a token from a limited pool is obtained. Yes, the license is obtained at ANY data access. That is because you have started work and you are licensed for that type of license so one is obtained for you so that you have no restrictions working within that type of license (otherwise you could for example fill out a bunch of data to modify something and then be refused at the save point because you could not obtain a token). The concept of no license needed for read is actually a rather unusual one. Most
Re: When is a Floating Application License Consumed
You could create a Customizable HomePage with table of each module available. Then just discourage the use of the Overview console unless a group/ person absolutely cannot live without it. Tommy Morris CMDB Certified Specialist Director of IT Service Management tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: When is a Floating Application License Consumed Hi, I see. I recall an earlier situation where people removed the Fixed licenses and assigned them to users as they logged in to the system. In that case I agree fully that this circumvented the idea with the Fixed/Named licenses. Maybe BMC could try to find a fix for the Overview console problem as a hot-fix? I am afraid to recommend upgrades for some companies because they may run out of licenses very fast, at least if they use anything in addition to Incident/Problem... What about doing the Overview console the old way, and have filters populate what would in effect be a union of all the forms involved, and then direct the Overview-table against that data instead? Would that be a breach? The users would in effect indirectly view data from the various applications, but they would never modify it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. FYI, Option #2 would very likely be interpreted by BMC Legal as an attempt to circumvent the EULA, so I would not recommend doing it. I understand that the spirit of the idea is to address the issue with the Overview Console which will itself be addressed in a later version. However, the general suggestion outside of a specific issue would very likely lead to a breach of the license agreement. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, November 23, 2012 2:25 AM To: arslist@ARSLIST.ORG Subject: Re: When is a Floating Application License Consumed Hi, I have a couple of ideas... 1. The Overview Console that consumes licenses across all applications, if the user has a Floating license to these same applications. Suggestion: Make the forms searched customizable per user. The user can then hit a special button to show a list of tickets across All applications if needed. This would require BMC to change their Overview Console plugin... 2. Remove the Floating Application licenses from your users each night. When a user actually open the application form, you can have workflow that assigns the Floating Application license at that time. Would this be a breach of the license agreement? My initial thought on this would be NO, but I don't really know. Any comments? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Everyone, One more follow-up to my previous message that was explaining when licenses are obtained to try and address some questions that have come up. The model of licensing A user is assigned the potential for a particular type of license - Read, Restricted Read, Floating Write or Fixed Write. Each of these types of licenses have specific capabilities and restrictions. When a user accesses the system WITHOUT accessing data, they will get a Read license assigned to them and their potential license is still potential because they have done nothing on the system yet. When a user performs any data access within the scope of their license (any form for AR System licenses and forms licensed for the application for Application licenses), their potential license is obtained for this session. Now, if their potential license is a Read, Restricted Read, or Fixed license, this is not really an event because those types
Re: Web Service Error
I have seen similar errors (required name parameter errors) when using advanced workflow, if one of the parameters (server name, etc.) is not populated in the fields used by the advanced workflow.. Maybe it's something similar? Does any of the workflow that gets triggered with that WS use advanced workflow? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 27, 2012 2:13 PM To: arslist@ARSLIST.ORG Subject: Web Service Error Hi All, I am attempting to use a web service to create a record in the HPD:Help Desk form using the OOB HPD_IncidentInterface_Create_WS and it is throwing the following error SEVERE: Servlet.service () for AxisServlet threw an exception ERROR 102: Required name parameter (field name in a parameter) is empty. Has anyone seen this before? What might I be missing? I have a feeling the issue is caused by the HPD:Help Desk and not the HPD:IncidientInterface_Create. Ironically if I send the same information via an email template, the Incident is created just fine. ARS 7.6.04 SP3 Mid Tier 7.6.04 SP3 Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARerror.log file size control
On Solaris we just let the log grow to its set size, once filled the log scrolls off old records from the top. As there are 10x1000's of rows in the log its never been a problem with us loosing relevant information. The Log options provided by BMC allow this to happen automatically and we not needed to resort to log rotation. However, if needed, its pretty straightforward to set up and use logrotate as mentioned by Ron or even writing your own for those skilled in BASH or C shell command scripts. Stuart Schon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Wednesday, 28 November 2012 4:25 AM To: arslist@ARSLIST.ORG Subject: Re: ARerror.log file size control ** I wonder why there is not a setting in the admin console to create a backup when the arreror.log file is at a certain size? You can do this with all of the other log files (I believe) like SQL.log, Filter.logs, etc. Maybe create an Idea for this in BMC Communities? Lisa On Tue, Nov 27, 2012 at 11:59 AM, Peters, Ron rpet...@columbia.com wrote: ** Check out logrotate. http://linuxcommand.org/man_pages/logrotate8.html Ron From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tristan Roppel Sent: Tuesday, November 27, 2012 12:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARerror.log file size control ** Hi, i have written a short bash script on the AR server side, which controls with the help of the at Unix command every hour the status of the arerror.log file. BR Tristan Am 26.11.2012 um 12:04 schrieb Suresh Loganathan: ** Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Problem comparing date/time field to $DATE$ in a filter
Hello all-
I have got a real brain burner on my hands with a filter in a custom
application that we are hosting. This filter has as part of its
qualification the following clause: ('TR.DateField' != $DATE$) where
DateField is a date/time field set to display date-only. This filter had
been working fine for a long time when the Remedy server and all users were
in the EST time zone. If the qualification passed it threw an error at the
user advising that they needed to enter the current date into the DateField
field.
However once the application was hosted on our server in the PST time zone
(three hours behind EST) suddenly the users were getting the error message
when they shouldn't. The value in DateField is actually set via an Active
Link (named SetFields) which pushes $TIMESTAMP$ and I validated via active
link logging in my browser that it's setting only the date (no time) as
follows where field 536870925 is the DateTime field in question and
536871091 is a different date/time field that is set to display both date
and time:
ActiveLink: SetFields - Tue Nov 27 2012 3:12:27 PM
True actions:
True action:
{time}:F(536870925).S({time}expr:({char}keyword:$TIMESTAMP$)){time}:F(536871
091).S({time}expr:({char}keyword:$TIMESTAMP$)){time}:F(536871200).S({time}ex
pr:({char}keyword:$TIMESTAMP$)){long}:F(536871219).S({long}expr:({long}goatt
ype:EnumType 6 5 5));
action 0
Set-fields 536870925 = 11/27/2012
Set-fields 536871091 = 11/27/2012 6:12:27 PM
Here's the rub: if I change the affected users to have PST as the Time Zone
in their User Preference record they do not get the error, however if the
time zone is null or EST they do get the error. I tried changing the
qualification to use the value of DateField instead of the transaction value
but that made no difference. I used all of the logs (including API and SQL)
and nowhere does it show me how it is evaluating that qualification clause,
it just shows pass or fail.
If anyone has any ideas on how to make this work proprerly (besides setting
the East coast users to PST in their preferences which is just a stopgap) I
would be grateful. I know that $DATE$ is evaluated on the server since it's
in a filter but it shouldn't matter which time zone a user is in because the
date part of that field should be the same (except possibly between midnight
and 3am EST if the filter is using the client value).
Thanks,
Rick
___
Rick Westbrock
QMX Support Services
___
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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Service Error
Hi Mark, We saw the same error when we first implemented 7.6.04. It was later found out that this was due to a bug in the developer studio that was used to create/edit the web service. We always got the error when we consumed the Web service using a .Net client. The solution was to use a later version of Developer Studio (=7.6.04) and save the web service with that version, which solved our problem. Anusha Date: Tue, 27 Nov 2012 16:55:31 -0500 From: jdso...@shyle.net Subject: Re: Web Service Error To: arslist@ARSLIST.ORG ** I have seen similar errors (required name parameter errors) when using advanced workflow, if one of the parameters (server name, etc.) is not populated in the fields used by the advanced workflow.. Maybe it’s something similar? Does any of the workflow that gets triggered with that WS use advanced workflow? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, November 27, 2012 2:13 PM To: arslist@ARSLIST.ORG Subject: Web Service Error Hi All, I am attempting to use a web service to create a record in the HPD:Help Desk form using the OOB HPD_IncidentInterface_Create_WS and it is throwing the following error SEVERE: Servlet.service () for AxisServlet threw an exception ERROR 102: Required name parameter (field name in a parameter) is empty. Has anyone seen this before? What might I be missing? I have a feeling the issue is caused by the HPD:Help Desk and not the HPD:IncidientInterface_Create. Ironically if I send the same information via an email template, the Incident is created just fine. ARS 7.6.04 SP3 Mid Tier 7.6.04 SP3 Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem comparing date/time field to $DATE$ in a filter
Hi Rick,
All date times whether or not they are set to display as a date only or not
are stored and evaluated as the number of seconds since midnight 1/1/1970
UTC.
Active links use the datetime of the client when evaluating the $DATE$
keyword and set it to midnight local time of the current day. (In your case
this could be say 9pm the previous day for the server's time). Filters run
on the server and use midnight on the server's date. Hence in your case
moving the server's timezone away form the client's has caused your
comparison to fail.
So what may be happening in your case is that the user has entered
midnight. In the servers time this is the previous day to the client's time
so the compare fails. For the comparison maybe what you could do is to
always add a number of hours to the date entered by the user after entry
but before the comparison. This way they should both be in the same date.
There is a $SERVERTIMESTAMP$ keyword you could use to figure out the
optimal amount to add to get the time to be midnight server time.
Hope this makes sense. Timezones can be a bit tricky.
Here in Perth, Western Australia we have a bit of experience dealing with
servers that are 2 or 3 hours ahead of us. In fact in many versions of
Remedy the supplied timezone for us is incorrect by an hour and we need to
use Singapore time.
Rod
On 28 November 2012 08:05, Rick Westbrock rwestbr...@qmxs.com wrote:
Hello all-
I have got a real brain burner on my hands with a filter in a custom
application that we are hosting. This filter has as part of its
qualification the following clause: ('TR.DateField' != $DATE$) where
DateField is a date/time field set to display date-only. This filter had
been working fine for a long time when the Remedy server and all users were
in the EST time zone. If the qualification passed it threw an error at the
user advising that they needed to enter the current date into the DateField
field.
However once the application was hosted on our server in the PST time zone
(three hours behind EST) suddenly the users were getting the error message
when they shouldn't. The value in DateField is actually set via an Active
Link (named SetFields) which pushes $TIMESTAMP$ and I validated via active
link logging in my browser that it's setting only the date (no time) as
follows where field 536870925 is the DateTime field in question and
536871091 is a different date/time field that is set to display both date
and time:
ActiveLink: SetFields - Tue Nov 27 2012 3:12:27 PM
True actions:
True action:
{time}:F(536870925).S({time}expr:({char}keyword:$TIMESTAMP$)){time}:F(536871
091).S({time}expr:({char}keyword:$TIMESTAMP$)){time}:F(536871200).S({time}ex
pr:({char}keyword:$TIMESTAMP$)){long}:F(536871219).S({long}expr:({long}goatt
ype:EnumType 6 5 5));
action 0
Set-fields 536870925 = 11/27/2012
Set-fields 536871091 = 11/27/2012 6:12:27 PM
Here's the rub: if I change the affected users to have PST as the Time Zone
in their User Preference record they do not get the error, however if the
time zone is null or EST they do get the error. I tried changing the
qualification to use the value of DateField instead of the transaction
value
but that made no difference. I used all of the logs (including API and SQL)
and nowhere does it show me how it is evaluating that qualification clause,
it just shows pass or fail.
If anyone has any ideas on how to make this work proprerly (besides setting
the East coast users to PST in their preferences which is just a stopgap) I
would be grateful. I know that $DATE$ is evaluated on the server since it's
in a filter but it shouldn't matter which time zone a user is in because
the
date part of that field should be the same (except possibly between
midnight
and 3am EST if the filter is using the client value).
Thanks,
Rick
___
Rick Westbrock
QMX Support Services
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
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Does $VUI$ work in 7.6.04?
This keyword doesn't seem to work in 7.6.04 SP3. I added it to a character field and nothing was returned. Any ideas? Thanks, Keith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
