How to install other local during AR upgrade
Hi, Currently AR is support only 6 locals in my environment. I am upgrading the AR from 7604 SP2 to SP4 and selected the Unicode option in the installer. But installer is showing only 6 locals, which are already supported. It is not showing other local to install. How can i get other local install for AR. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Get Operations behavior...
Joe:
I have seen this in the past as well.
In order to get around this, I designed the web service a little differently.
It may work for you as well, in your situation, but it depends upon the amount
of information you are querying and how you want results returned.
Rather than publish a Get service, I published a submit service.
The concept is that an interface will 'submit' a query request to a custom
form, specifying the query criteria in a single field or a series of fields.
Through workflow, i search the target form (or series of forms) to produce the
answer in a field (or series of fields). This approach gives me the following:
- the ability to ensure that query criteria is specified properly. If not, I
can specify the error response in a formatted manner.
- no need for complex join forms for the source of the get operation. This is a
major benefit!
- all queries and their response are logged in my form.
The detriment to this design is what happens when you expect multiple rows
returned, and how do you want to format the results.
Hope this approach might work for you in this situation.
Terry
Joe D'Souza jdso...@shyle.net wrote:
** !--p.MSONORMAL {mso-style-unhide:no; mso-style-qformat:yes;}
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Re: Web Services Error: java.net.ConnectException: Connection refused: connect
We have exported the test form and the filter. It runs successfully on another system, so we know the web service filter functions properly. It is a matter of configuring external access within our environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Services Error: java.net.ConnectException: Connection refused: connect
Are you able to load the wsdl url from the ars server in an internet explorer? - Karthik On Sep 18, 2013 5:34 PM, Robert Schickman robert.schick...@compass-usa.com wrote: We have exported the test form and the filter. It runs successfully on another system, so we know the web service filter functions properly. It is a matter of configuring external access within our environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Services Error: java.net.ConnectException: Connection refused: connect
If you cant, ask your network team to fix it for you. When ie is launched from the user that is used to start ars service, you should be able to load the url. We get this problem in a lot of places. - Karthik On Sep 18, 2013 5:51 PM, Karthik karthik...@gmail.com wrote: Are you able to load the wsdl url from the ars server in an internet explorer? - Karthik On Sep 18, 2013 5:34 PM, Robert Schickman robert.schick...@compass-usa.com wrote: We have exported the test form and the filter. It runs successfully on another system, so we know the web service filter functions properly. It is a matter of configuring external access within our environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSystem 8.1, install patch 1 with disabled email engine fails
I think here is the problem as you have installed Email engine service manually
by using bat file. There might be chances that Email engine Service name
generated different than which installer create.
While email engine upgrading 8.1 , installer search email engine service name
for specific format and it did not found the service.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 16 September 2013 11:58:PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
**
It seems odd that the forms and related objects would not be imported just
because the Email Engine isn't running? I didn't think the Email Engine was
use for much more that processing incoming and outgoing mail.
We routinely install/upgrade/patch with the Email Engine service disabled. We
get a message stating the email engine wasn't enable or something like that at
the end but never a failure. I had one issue a year go upgrade AR 7.5 to AR
7.6.04 where the email service would get removed and not recreated. I just
added the service back after the install using the batch file.
On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran
kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote:
**
As far as I know , this is what might be happening , If this is an upgrade
install , then in 8.1 email engine is a part of AR Components. 8.1 patch
installer expect that existing email engine process has to be enable so that
installer can restart it and import upgrade version of remedy email engine
forms and related objects if disabled installer will fail to import the objects
thus all further components install.. in 8.1 whatever components comes under AR
components , they will be installed as a part of installer (you need them or
not). Hence installer expect email engine be enabled.
HTH
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jarl
Grøneng
Sent: Monday, September 16, 2013 6:31 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
**
This is a part of the logfile.
---
(Sep 16 2013 02:58:12.676 PM
+0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
LOG EVENT {Description=[Starting Email Engine service...]}
(Sep 16 2013 02:58:12.757 PM
+0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1
state],Detail=[Stopped]}
(Sep 16 2013 02:58:13.722 PM
+0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService,
LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine - ARS
1],Detail=[The service has been disabled.]}
(Sep 16 2013 02:58:13.731 PM
+0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error
state],Detail=[Stopped]}
(Sep 16 2013 02:58:13.731 PM
+0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
THROWABLE EVENT {Description=[Program execution failed],Detail=[Program not
completed]},
Throwable=[java.io.IOException: The service has been disabled.
com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)
com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)
com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)
com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)
com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)
com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)
com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Unknown Source)]
(Sep 16 2013 02:58:13.740 PM
+0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
LOG EVENT {Description=[BMC Remedy Action Request System
failed],Detail=[productARSuiteKit]}
(Sep 16 2013 02:58:13.742 PM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout
Hi Carl, We have written a rule and provided the xml as given in Grid.log (18 Sep 2013 17:19:04,612 INFO JMSMonitorAdapter : Sending event to adapter manager :) message destinationDistributedReplyToQueue/destination header JMSDeliveryMode2/JMSDeliveryMode JMSExpiration0/JMSExpiration JMSPriority4/JMSPriority JMSMessageIDID:lt;204539.1379501249462.0gt;/JMSMessageID JMSTimestamp1379501249462/JMSTimestamp JMSCorrelationID111/JMSCorrelationID JMSTypeJMS monitor/JMSType JMSRedeliveredfalse/JMSRedelivered character-setISO-8859-2/character-set JMSReplyTo / properties property nameJMSXDeliveryCount/name value type=Integer1/value /property /properties /header body / /message with the rule transformation as string(//destination) = DistributedReplyToQueue We have created a process which would be getting the value of Context item inputevent from rule and fetching the correlationid and writing it to a text file using file adapter. We are able to test the process successfully when we provide the above xml for inputevent but as soon as when we activate the module on the grid we get the following error: Unable to locate configuration for XPath /config/grid/grid/consumer-metrics-map as shown in the grid.log below 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Sending message ID:204539.1379504944543.0 from DistributedReplyToQueue to GRID 18 Sep 2013 17:19:04,612 DEBUG JMSMonitorAdapter : Sending message : messagedestinationDistributedReplyToQueue/destinationheaderJMSDeliveryMode2/JMSDeliveryModeJMSExpiration0/JMSExpirationJMSPriority4/JMSPriorityJMSMessageIDID:lt;204539.1379504944543.0gt;/JMSMessageIDJMSTimestamp1379504944543/JMSTimestampJMSCorrelationID234/JMSCorrelationIDJMSTypeJMS/JMSTypeJMSRedeliveredfalse/JMSRedeliveredcharacter-setISO-8859-2/character-setJMSReplyTo /propertiespropertynameJMSXDeliveryCount/namevalue type=Integer1/value/property/properties/headerbody //message 18 Sep 2013 17:19:04,612 INFO JMSMonitorAdapter : Sending event to adapter manager : message destinationDistributedReplyToQueue/destination header JMSDeliveryMode2/JMSDeliveryMode JMSExpiration0/JMSExpiration JMSPriority4/JMSPriority JMSMessageIDID:lt;204539.1379504944543.0gt;/JMSMessageID JMSTimestamp1379504944543/JMSTimestamp JMSCorrelationID234/JMSCorrelationID JMSTypeJMS/JMSType JMSRedeliveredfalse/JMSRedelivered character-setISO-8859-2/character-set JMSReplyTo / properties property nameJMSXDeliveryCount/name value type=Integer1/value /property /properties /header body / /message 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Average Time To Send Message[Total Msgs: 9]: 0 msecs 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Message count: 1; Completed processing message from DistributedReplyToQueue 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Acknowledging message ID:204539.1379504944543.0 18 Sep 2013 17:19:04,612 INFO AdapterManager : ADAPTER_MANAGER: JMSMonitorAdapter sent event: jms message received event 18 Sep 2013 17:19:04,612 DEBUG AdapterProxy: Attempting to locate a peer with a running Activity Processor instance to process a rules job... 18 Sep 2013 17:19:04,612 DEBUG AdapterProxy: Located a running instance of the Activity Processor on peer CDP1. Attempting to send a submit rules job request... 18 Sep 2013 17:19:04,612 DEBUG AdapterProxy: Successfully submitted rules job to peer CDP1. 18 Sep 2013 17:19:04,612 DEBUG ActivityJob : [Thread 5442] - Setting state from [READY] to [ASSIGNED] for job ID [10e951e181756736:-2b1b6d7c:14130aaf06a:-7ffb2-1379504944612]... 18 Sep 2013 17:19:04,612 DEBUG ActivityJob : [Thread 5442] - Notifying observers of state change from [READY] to [ASSIGNED] for job ID [10e951e181756736:-2b1b6d7c:14130aaf06a:-7ffb2-1379504944612]... 18 Sep 2013 17:19:04,612 DEBUG ArchiveConfiguration : Attempting to load configuration from XPath /config/grid/grid/consumer-metrics-map. 18 Sep 2013 17:19:04,612 INFO AdapterManager : ADAPTER_MANAGER: Submitted event to local Activity Processor. 18 Sep 2013 17:19:04,612 INFO ArchiveConfiguration : Unable to locate configuration for XPath /config/grid/grid/consumer-metrics-map. 18 Sep 2013 17:19:04,612 DEBUG Configuration : Registering Configuration Observer (com.realops.foundation.metrics.GridMetricsCollectOptionConfiguration@26f7ec09). 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager MsgCount: 1; Elapsed time: 2656 msecs 18 Sep 2013 17:19:04,612 INFO DestinationManager : Maximum allowed message rate: 10 messages per 1000 msecs 18 Sep 2013 17:19:04,612 DEBUG ArchiveConfiguration : Attempting to load configuration from XPath
Re: Blank out password for bulk of people profiles
Hi, Just tried this on an version 8.1.00 patch 002 server using Mid-Tier and a 7.6.04 SP5 ARUser.exe. In ARUser.exe it worked fine to do a Modify-All and set the password to $NULL$. In Mid-Tier it also worked fine to do a Modify-All and typing in $NULL$ in the password field. So if this does not work, it seems that patching/upgrading should do the trick. I am quite sure that this is a client thing. I have never encountered this NOT working though, but I have not tried it much on Mid-Tier. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It is proper behavior. Remedy does not allow comparisons on password fields, among some other operations due to security reasons. You could try if you really need to do some legit workflow like you appear to want to do, by setting some other field to null in your workflow, exporting the def to xml, and then switch the field you changed to null to the password field and then import it. The dev studio generally does not validate the contents of those mappings when done that way as long as the basic structure of the def files are solid so it might get past the fact that you cannot do it using the dev tool the regular way. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: Blank out password for bulk of people profiles I think because it is the password field it takes $NULL$ as the password and encrypts it, rather than replacing the password with null. Assuming I got that right, it has been years since I worried about that one, I would consider it proper behaviour not a bug. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: September 17, 2013 6:01 AM To: arslist@ARSLIST.ORG Subject: Re: Blank out password for bulk of people profiles Hi! If this does not work with a Modify-All, it would seem to be a bug. Which version and which client are you using? You might create a display-only-field named ClearPassword with a Yes choise. Then create a filter to clear the password filed when this field is set in a Modify-transaction. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello Listers, I'm trying to blank out passwords for bulk of people profiles. Generally in normal cases I do a modify all and type $NULL$ in the field I want to set it to NULL(or blank). This doesn't work in password's case in User form. I know this can be done from backend. Any other ideas to do it from user tool(front end). Regards, Karthik. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
Jason,
So, disabling the outgoing mailbox record in the form should prevent this from
occurring.
Or does the process run inside the ARSystem by looking at the AR System Email
Messages form?
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 18, 2013 12:06 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled email engine
fails
**
Our process that restarts the Email Engine if there is an outgoing email older
that 10 minutes and hasn't been sent yet :)
It is a great process to increase reliability of the Email Engine but there
have been a number of times I stop the service to do some work that will
trigger emails just to find the Email Engine started again.
Jason
On Tue, Sep 17, 2013 at 5:22 PM, Joe D'Souza
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
What starts your email engine when it is set to manual startup?
To counter it, you could have a batch script on startup of the server to stop
the email server if its started by issuing a net stop against the email service
if you are on windows, which I'm assuming you are on as you mentioned it below
on your email..
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Miller
Sent: Tuesday, September 17, 2013 1:02 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
**
It is disabled because we don't want any emails to be sent. The Email Engine
will still automatically be started at times if the service is set to manual.
Often times we are working on a clone of a server and reconfiguring the email
engine to work in its new environment is the last thing on the list. We don't
want emails going out until everything is completed.
On Mon, Sep 16, 2013 at 4:10 PM, Joe D'Souza
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
Why did you disable the service? Wouldn't just stopping the service, and have
it set to Manual work for not letting it run on the server? Disabling the
service perhaps puts some sort of a system lock on the service to perform a
start of the service during the install to let the installer do what it has to
and then stop it.
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Miller
Sent: Monday, September 16, 2013 2:28 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
**
It seems odd that the forms and related objects would not be imported just
because the Email Engine isn't running? I didn't think the Email Engine was
use for much more that processing incoming and outgoing mail.
We routinely install/upgrade/patch with the Email Engine service disabled. We
get a message stating the email engine wasn't enable or something like that at
the end but never a failure. I had one issue a year go upgrade AR 7.5 to AR
7.6.04 where the email service would get removed and not recreated. I just
added the service back after the install using the batch file.
On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran
kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote:
**
As far as I know , this is what might be happening , If this is an upgrade
install , then in 8.1 email engine is a part of AR Components. 8.1 patch
installer expect that existing email engine process has to be enable so that
installer can restart it and import upgrade version of remedy email engine
forms and related objects if disabled installer will fail to import the objects
thus all further components install.. in 8.1 whatever components comes under AR
components , they will be installed as a part of installer (you need them or
not). Hence installer expect email engine be enabled.
HTH
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jarl
Grøneng
Sent: Monday, September 16, 2013 6:31 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
**
This is a part of the logfile.
---
(Sep 16 2013 02:58:12.676 PM
+0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
LOG EVENT {Description=[Starting Email Engine service...]}
(Sep 16 2013 02:58:12.757 PM
+0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1
state],Detail=[Stopped]}
Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout
Hi, I would check out the Process log to see what is says as it appears from the below that there was an event triggered and sent to CDP1 for processing, but I do not see a distinct error message on the failure of the processing. Also, have you restarted your CDP since loading in the Rules/Module - AO can sometimes be touchy on not picking these up correctly until restarted? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 18 September 2013 14:21 To: arslist@ARSLIST.ORG Subject: Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout Hi Carl, We have written a rule and provided the xml as given in Grid.log (18 Sep 2013 17:19:04,612 INFO JMSMonitorAdapter : Sending event to adapter manager :) message destinationDistributedReplyToQueue/destination header JMSDeliveryMode2/JMSDeliveryMode JMSExpiration0/JMSExpiration JMSPriority4/JMSPriority JMSMessageIDID:lt;204539.1379501249462.0gt;/JMSMessageID JMSTimestamp1379501249462/JMSTimestamp JMSCorrelationID111/JMSCorrelationID JMSTypeJMS monitor/JMSType JMSRedeliveredfalse/JMSRedelivered character-setISO-8859-2/character-set JMSReplyTo / properties property nameJMSXDeliveryCount/name value type=Integer1/value /property /properties /header body / /message with the rule transformation as string(//destination) = DistributedReplyToQueue We have created a process which would be getting the value of Context item inputevent from rule and fetching the correlationid and writing it to a text file using file adapter. We are able to test the process successfully when we provide the above xml for inputevent but as soon as when we activate the module on the grid we get the following error: Unable to locate configuration for XPath /config/grid/grid/consumer-metrics-map as shown in the grid.log below 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Sending message ID:204539.1379504944543.0 from DistributedReplyToQueue to GRID 18 Sep 2013 17:19:04,612 DEBUG JMSMonitorAdapter : Sending message : messagedestinationDistributedReplyToQueue/destinationheaderJMSDeliv eryMode2/JMSDeliveryModeJMSExpiration0/JMSExpirationJMSPriority4/J MSPriorityJMSMessageIDID:lt;204539.1379504944543.0gt;/JMSMessageIDJM STimestamp1379504944543/JMSTimestampJMSCorrelationID234/JMSCorrelation IDJMSTypeJMS/JMSTypeJMSRedeliveredfalse/JMSRedeliveredcharacter-se tISO-8859-2/character-setJMSReplyTo /propertiespropertynameJMSXDeliveryCount/namevalue type=Integer1/value/property/properties/headerbody //message 18 Sep 2013 17:19:04,612 INFO JMSMonitorAdapter : Sending event to adapter manager : message destinationDistributedReplyToQueue/destination header JMSDeliveryMode2/JMSDeliveryMode JMSExpiration0/JMSExpiration JMSPriority4/JMSPriority JMSMessageIDID:lt;204539.1379504944543.0gt;/JMSMessageID JMSTimestamp1379504944543/JMSTimestamp JMSCorrelationID234/JMSCorrelationID JMSTypeJMS/JMSType JMSRedeliveredfalse/JMSRedelivered character-setISO-8859-2/character-set JMSReplyTo / properties property nameJMSXDeliveryCount/name value type=Integer1/value /property /properties /header body / /message 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Average Time To Send Message[Total Msgs: 9]: 0 msecs 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Message count: 1; Completed processing message from DistributedReplyToQueue 18 Sep 2013 17:19:04,612 DEBUG DestinationManager : DistributedReplyToQueue-destination-manager Acknowledging message ID:204539.1379504944543.0 18 Sep 2013 17:19:04,612 INFO AdapterManager : ADAPTER_MANAGER: JMSMonitorAdapter sent event: jms message received event 18 Sep 2013 17:19:04,612 DEBUG AdapterProxy: Attempting to locate a peer with a running Activity Processor instance to process a rules job... 18 Sep 2013 17:19:04,612 DEBUG AdapterProxy: Located a running instance of the Activity Processor on peer CDP1. Attempting to send a submit rules job request... 18 Sep 2013 17:19:04,612 DEBUG AdapterProxy: Successfully submitted rules job to peer CDP1. 18 Sep 2013 17:19:04,612 DEBUG ActivityJob : [Thread 5442] - Setting state from [READY] to [ASSIGNED] for job ID [10e951e181756736:-2b1b6d7c:14130aaf06a:-7ffb2-1379504944612]... 18 Sep 2013 17:19:04,612 DEBUG ActivityJob : [Thread 5442] - Notifying observers of state change from [READY] to [ASSIGNED] for job ID [10e951e181756736:-2b1b6d7c:14130aaf06a:-7ffb2-1379504944612]... 18 Sep 2013 17:19:04,612 DEBUG ArchiveConfiguration : Attempting to load configuration from XPath
Re: The role Jetty plays
BMC acknowledges the Jetty vulnerability and we are working on a plan to address this. Here are more details on the issues involved. 1. DevStudio and Data Import Tool - Eclipse framework which is a Third party bundles Jetty for use by the Eclipse Help System. - DevStudio and Data Import Tool are Eclipse plugins that use the Eclipse Help System. - Note that DevStudio and Data Import Tool are typically used by Admin Users and are not installed on all boxes. - We are investigating if we can disable the Eclipse Help System and instead make it point to BMC online documentation portal doc.bmc.com for Help on DevStudio and Data Import Tool. 2. Jetty used by AR 8.1 Installers - AR 8.1 uses Pentaho Data Integration (PDI 4.1.0 Kettle Project) which is a Third party component. - The Carte Web Server (part of Pentaho Data Integration – PDI 4.1.0) extends Jetty. - Carte is internally launched by installers for starting ETL Tasks as part of the Install process. - In general, Carte is not a general Web Server that will be accessed by other User’s. - Latest PDI version 4.4 also uses the vulnerable Jetty version. - PDI is tightly integrated with the Carte Web Server only (embedded Jetty) and does not give an option of using any other Web Server. - We are investigating re-building PDI with a Jetty version that fixes the Jetty vulnerability. For both issues while the Jetty vulnerability exists in a Third party component. This vulnerability exists only for Admin Users using these products on certain boxes. Vulnerability does not exist on all boxes. Vulnerability does not exist for the end users. The above 2 issues are tracked internally as defects and we are working on a plan to address these in a Service Pack. If anyone has any specific concerns on the Jetty vulnerability mentioned above or has some useful inputs to share, do get back to us. Abhijit Rajwade and Ravishankar Munukutla BMC Software ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
Sigh, try going through the web site as stated before. If still no rooms, send me an off line email at d...@wwrug.com mailto:d...@wwrug.com if you won’t be able to easily attend without a room. For some reason there were rooms on the web site that the front desk doesn’t know about (and don’t ask them why please). www.wwrug13.com http://www.wwrug13.com and then go to reservations tab and click on the link. That the hotel is almost sold out is no shock, as mentioned earlier they sold out last year too, and we are bigger this year. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: September 18, 2013 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. See you on the 30th. hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 10:27 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 17, 2013 8:31 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe _ From: Action Request System discussion list(ARSList)o n Behalf Of d...@wwrug.com mailto:d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com http://www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. See you on the 30th. hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 10:27 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 17, 2013 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe From: Action Request System discussion list(ARSList)o n Behalf Of d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
If anyone is in dire need of a room, I could share mine (and we would split the cost of the room). I'm sure my company would enjoy the savings! :) Females only please. :) Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, September 18, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** Sigh, try going through the web site as stated before. If still no rooms, send me an off line email at d...@wwrug.com if you won’t be able to easily attend without a room. For some reason there were rooms on the web site that the front desk doesn’t know about (and don’t ask them why please). www.wwrug13.com and then go to reservations tab and click on the link. That the hotel is almost sold out is no shock, as mentioned earlier they sold out last year too, and we are bigger this year. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: September 18, 2013 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. See you on the 30th. hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 10:27 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 17, 2013 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe From: Action Request System discussion list(ARSList)o n Behalf Of d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
Download and review the documentation for Best Practice Conversion Utility and Delta Data Migrator. These documents provide some good details for accomplishing what you are wanting to do. -Original Message- From: teresa S Fannin teresa.s.fan...@accenturefederal.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 12:18 pm Subject: 7.1 to 8.1 ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
outside the BMC reserved range
I have been adding fields to a form for a long time and am now getting this error You have specified an id for following fields which is outside the BMC reserved range. Do you wish to contnue? (field name) I have never edited an Id...usually I just name it in the Database and Display porperties and I'm done. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The role Jetty plays
Thank you very much for this proactive heads up! Jason On Wed, Sep 18, 2013 at 8:01 AM, Abhijit Rajwade abhijit_rajw...@bmc.comwrote: BMC acknowledges the Jetty vulnerability and we are working on a plan to address this. Here are more details on the issues involved. 1. DevStudio and Data Import Tool - Eclipse framework which is a Third party bundles Jetty for use by the Eclipse Help System. - DevStudio and Data Import Tool are Eclipse plugins that use the Eclipse Help System. - Note that DevStudio and Data Import Tool are typically used by Admin Users and are not installed on all boxes. - We are investigating if we can disable the Eclipse Help System and instead make it point to BMC online documentation portal doc.bmc.com for Help on DevStudio and Data Import Tool. 2. Jetty used by AR 8.1 Installers - AR 8.1 uses Pentaho Data Integration (PDI 4.1.0 Kettle Project) which is a Third party component. - The Carte Web Server (part of Pentaho Data Integration – PDI 4.1.0) extends Jetty. - Carte is internally launched by installers for starting ETL Tasks as part of the Install process. - In general, Carte is not a general Web Server that will be accessed by other User’s. - Latest PDI version 4.4 also uses the vulnerable Jetty version. - PDI is tightly integrated with the Carte Web Server only (embedded Jetty) and does not give an option of using any other Web Server. - We are investigating re-building PDI with a Jetty version that fixes the Jetty vulnerability. For both issues while the Jetty vulnerability exists in a Third party component. This vulnerability exists only for Admin Users using these products on certain boxes. Vulnerability does not exist on all boxes. Vulnerability does not exist for the end users. The above 2 issues are tracked internally as defects and we are working on a plan to address these in a Service Pack. If anyone has any specific concerns on the Jetty vulnerability mentioned above or has some useful inputs to share, do get back to us. Abhijit Rajwade and Ravishankar Munukutla BMC Software ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled email engine fails
Disabling the outgoing mailbox records should take care of most of it. I think inflight emails, say in the case of emails already in the AR System Email Messages form from doing a db restore to another environment already have referenced the mailbox config and I think would be sent if they had not been send in the original environment. Our process run in Remedy from a SHR:Escalation form looking at AR System Email Messages records. That is a great enhancement idea though... We could improve the process to look at the mailbox configuration first to verify it is even enabled before searching pending outgoing records. Jason On Wed, Sep 18, 2013 at 6:36 AM, Reiser, John J john.j.rei...@lmco.comwrote: ** Jason, So, disabling the outgoing mailbox record in the form should prevent this from occurring. Or does the process run inside the ARSystem by looking at the AR System Email Messages form? ** ** Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, September 18, 2013 12:06 AM *To:* arslist@ARSLIST.ORG *Subject:* EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled email engine fails ** ** ** Our process that restarts the Email Engine if there is an outgoing email older that 10 minutes and hasn't been sent yet :) ** ** It is a great process to increase reliability of the Email Engine but there have been a number of times I stop the service to do some work that will trigger emails just to find the Email Engine started again. ** ** Jason ** ** On Tue, Sep 17, 2013 at 5:22 PM, Joe D'Souza jdso...@shyle.net wrote:*** * ** What starts your email engine when it is set to manual startup? To counter it, you could have a batch script on startup of the server to stop the email server if its started by issuing a net stop against the email service if you are on windows, which I’m assuming you are on as you mentioned it below on your email.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, September 17, 2013 1:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine fails ** It is disabled because we don't want any emails to be sent. The Email Engine will still automatically be started at times if the service is set to manual. Often times we are working on a clone of a server and reconfiguring the email engine to work in its new environment is the last thing on the list. We don't want emails going out until everything is completed. On Mon, Sep 16, 2013 at 4:10 PM, Joe D'Souza jdso...@shyle.net wrote:*** * ** Why did you disable the service? Wouldn’t just stopping the service, and have it set to Manual work for not letting it run on the server? Disabling the service perhaps puts some sort of a system lock on the service to perform a start of the service during the install to let the installer do what it has to and then stop it. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Monday, September 16, 2013 2:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine fails ** It seems odd that the forms and related objects would not be imported just because the Email Engine isn't running? I didn't think the Email Engine was use for much more that processing incoming and outgoing mail. We routinely install/upgrade/patch with the Email Engine service disabled. We get a message stating the email engine wasn't enable or something like that at the end but never a failure. I had one issue a year go upgrade AR 7.5 to AR 7.6.04 where the email service would get removed and not recreated. I just added the service back after the install using the batch file. On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** As far as I know , this is what might be happening , If this is an upgrade install , then in 8.1 email engine is a part of AR Components. 8.1 patch installer expect that existing email engine process has to be enable so that installer can restart it and import upgrade version of remedy email engine forms and related objects if disabled installer will fail to import the objects thus all further components
7.1 to 8.1
All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
The hotel thing is becoming a real bummer man. Maybe next year we should do it in Black Rock Desert... Burning Man style. No hotel can contain us! Viva La Remedy! On Wed, Sep 18, 2013 at 8:17 AM, arslist arsl...@danielbloom.ca wrote: ** Sigh, try going through the web site as stated before. If still no rooms, send me an off line email at d...@wwrug.com if you won’t be able to easily attend without a room. For some reason there were rooms on the web site that the front desk doesn’t know about (and don’t ask them why please). www.wwrug13.com and then go to reservations tab and click on the link. ** ** That the hotel is almost sold out is no shock, as mentioned earlier they sold out last year too, and we are bigger this year. ** ** Daniel ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Howard Richter *Sent:* September 18, 2013 11:07 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: Reduced room rate is almost gone ** ** ** I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. ** ** See you on the 30th. ** ** hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *arslist *Sent:* Tuesday, September 17, 2013 10:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* September 17, 2013 8:31 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe -- *From:* Action Request System discussion list(ARSList)o *n Behalf Of * d...@wwrug.com *Sent:* Tuesday, September 17, 2013 4:34 PM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: **1) **They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) **2) **The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
The IDs on most fields are like 536871034...most start like that 536.. I tried going in and added a field and changed the ID to 102 and it worked fine. Why did it use to work and not now?? Can Remedy update like a software patch or upgrade do this because I know the guys did some work on the server not too long ago? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Ron Young [mailto:rpyo...@southernco.com] Sent: Wednesday, September 18, 2013 11:35 AM To: arslist@ARSLIST.ORG Cc: Young, Ronald P. Subject: outside the BMC reserved range I have been adding fields to a form for a long time and am now getting this error You have specified an id for following fields which is outside the BMC reserved range. Do you wish to contnue? (field name) I have never edited an Id...usually I just name it in the Database and Display porperties and I'm done. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
You didn't specify which version of ARS... It sounds like you imported something to the system and that changed the default next field ID for the form you are working on (and an ARS patch can do this). Setting the ID before you save the field when creating it should reset the next ID to whatever you set + 1 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 18, 2013 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range The IDs on most fields are like 536871034...most start like that 536.. I tried going in and added a field and changed the ID to 102 and it worked fine. Why did it use to work and not now?? Can Remedy update like a software patch or upgrade do this because I know the guys did some work on the server not too long ago? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Ron Young [mailto:rpyo...@southernco.com] Sent: Wednesday, September 18, 2013 11:35 AM To: arslist@ARSLIST.ORG Cc: Young, Ronald P. Subject: outside the BMC reserved range I have been adding fields to a form for a long time and am now getting this error You have specified an id for following fields which is outside the BMC reserved range. Do you wish to contnue? (field name) I have never edited an Id...usually I just name it in the Database and Display porperties and I'm done. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG13 Question
Hi all - I am going to be giving a presentation at this year's WWRUG and was just wondering whether I need to plan on bringing a projector with me. I'll drag one with me if I need to, but don't want to burden myself unnecessarily if I don't have to. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
Hi, An alternative to Delta Data Migrator is RRR|Chive, which is more robust in the Delta Data Migration and can also migrate the data in complete systems. You might have to know a little bit more about which data you want to move though... https://rrr.se/cgi/index?pg=chive Best Regards - Misi, RRR AB, http://rrr.se Download and review the documentation for Best Practice Conversion Utility and Delta Data Migrator. These documents provide some good details for accomplishing what you are wanting to do. -Original Message- From: teresa S Fannin teresa.s.fan...@accenturefederal.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 12:18 pm Subject: 7.1 to 8.1 ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
Sorry about that...we have 7.6 for user interface and 8.1 developer. Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 18, 2013 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range You didn't specify which version of ARS... It sounds like you imported something to the system and that changed the default next field ID for the form you are working on (and an ARS patch can do this). Setting the ID before you save the field when creating it should reset the next ID to whatever you set + 1 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Wednesday, September 18, 2013 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range The IDs on most fields are like 536871034...most start like that 536.. I tried going in and added a field and changed the ID to 102 and it worked fine. Why did it use to work and not now?? Can Remedy update like a software patch or upgrade do this because I know the guys did some work on the server not too long ago? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Ron Young [mailto:rpyo...@southernco.com] Sent: Wednesday, September 18, 2013 11:35 AM To: arslist@ARSLIST.ORG Cc: Young, Ronald P. Subject: outside the BMC reserved range I have been adding fields to a form for a long time and am now getting this error You have specified an id for following fields which is outside the BMC reserved range. Do you wish to contnue? (field name) I have never edited an Id...usually I just name it in the Database and Display porperties and I'm done. Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 Question
AV is provided for the presenters. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 18, 2013 1:41 PM To: arslist@ARSLIST.ORG Subject: WWRUG13 Question ** Hi all - I am going to be giving a presentation at this year's WWRUG and was just wondering whether I need to plan on bringing a projector with me. I'll drag one with me if I need to, but don't want to burden myself unnecessarily if I don't have to. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Cloud
Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account - what changes can the Customer's development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes - however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want - how is this handled? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Cloud
I have been told that you can make the changes in your development server and that BMC makes the change in production. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Cloud
We are a cloud-based customer as well. We have access to DEV and do all of our development work in that landscape. We then submit an RFC (Request for Change) to the Remedy On Demand CAB to review/sign off on the change and migrate it through the remaining landscapes based on an agreed upon schedule. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, September 18, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud ** I have been told that you can make the changes in your development server and that BMC makes the change in production. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
Sounds like it would be fun. A large number of geeks in the desert, that have not seen the sun for years trying to survive. I can see a tv show out of it. Hb Sent from my iPhone 5 On Sep 18, 2013, at 12:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** The hotel thing is becoming a real bummer man. Maybe next year we should do it in Black Rock Desert... Burning Man style. No hotel can contain us! Viva La Remedy! On Wed, Sep 18, 2013 at 8:17 AM, arslist arsl...@danielbloom.ca wrote: ** Sigh, try going through the web site as stated before. If still no rooms, send me an off line email at d...@wwrug.com if you won’t be able to easily attend without a room. For some reason there were rooms on the web site that the front desk doesn’t know about (and don’t ask them why please). www.wwrug13.com and then go to reservations tab and click on the link. That the hotel is almost sold out is no shock, as mentioned earlier they sold out last year too, and we are bigger this year. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: September 18, 2013 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. See you on the 30th. hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 10:27 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 17, 2013 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe From: Action Request System discussion list(ARSList)o n Behalf Of d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
Title: Proofpoint Encryption ** Great Lakes respects the privacy of its customers and business partners and thus has implemented solutions to protect sensitive information. This is a secure message from Great Lakes that may contain sensitive information. To view your secure message, open the attachment to this message. The first time you receive a secure message from Great Lakes you will be required to create an account and password. Subsequent secure message deliveries from Great Lakes will require you to authenticate prior to opening the message.If you are viewing this from a mobile device, click here to read your message on your mobile device. The mobile link expires on 2013-10-18 14:36 CDT More Info Disclaimer:The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system.For questions about your student loans, contact us at (800) 236-4300. For technical questions about this secure email, call (866) 227-8928. Secured by Proofpoint Encryption, Copyright 2009-2012 Proofpoint, Inc. All rights reserved. _ARSlist: "Where the Answers Are" and have been for 20 years_ Title: Proofpoint Encryption ** More Info Disclaimer:The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. Secured by Proofpoint Encryption, Copyright 2009-2012 Proofpoint, Inc. All rights reserved. _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: How to install other local during AR upgrade
Ajay,If your original install was not unicode (on SQL DB) upgrade will not convert it to unicode. regarding language selection Run The Installer second time it will allow selection. We had the same situation during 7604 to 8.0 and second run allowed language selection. Ravi Date: Wed, 18 Sep 2013 03:03:12 -0400 From: ajay07...@yahoo.com Subject: How to install other local during AR upgrade To: arslist@ARSLIST.ORG Hi, Currently AR is support only 6 locals in my environment. I am upgrading the AR from 7604 SP2 to SP4 and selected the Unicode option in the installer. But installer is showing only 6 locals, which are already supported. It is not showing other local to install. How can i get other local install for AR. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Visited Links in Application List
Hi, I was wondering if anyone might have an idea about changing the color on visited links in the Application List. Our current environment is 7.6.04, and I have users telling me this used to work in 7.5. I was not around very long for 7.5, so I don't remember whether this is true or not. Basically they're asking for it to work like browser links, where they would turn purple once you've clicked on them. Any thoughts on whether this is possible would be greatly appreciated. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
Sorry about that. Our system seen the field IDs and thought I was trying to send out an ssn so it encrypted it. My comment was that in version 8.1 it warns you whenever you save a new field with an ID outside the reserved range. Previous version worked the opposite and warned when trying to save an ID within the reserve range. It drives me crazy… ;) Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, September 18, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** ??? This is encrypted… -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
??? This is encrypted… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 18, 2013 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** [cid:image001.gif@01CEB485.B4D151F0] [cid:image002.gif@01CEB485.B4D151F0] Great Lakes respects the privacy of its customers and business partners and thus has implemented solutions to protect sensitive information. This is a secure message from Great Lakes that may contain sensitive information. To view your secure message, open the attachment to this message. The first time you receive a secure message from Great Lakes you will be required to create an account and password. Subsequent secure message deliveries from Great Lakes will require you to authenticate prior to opening the message. If you are viewing this from a mobile device, click herehttps://securemail.mygreatlakes.org/formpostdir/securereader?id=27ae297c15d8bf7205a83d698c5f7b4c to read your message on your mobile device. The mobile link expires on 2013-10-18 14:36 CDT More Infohttps://securemail.mygreatlakes.org/securereader/help.jsf?lang=enus Disclaimer: The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. For questions about your student loans, contact us at (800) 236-4300. For technical questions about this secure email, call (866) 227-8928. Secured by Proofpoint Encryption, Copyright © 2009-2012 Proofpoint, Inc. All rights reserved. _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.gif
Re: 7.1 to 8.1
We have used rrrChive in several NEW server migrations for Remedy and it works great. Have never had an issue with it. I have sets of config files I keep so I can do syncs from prod to test and dev quarterly or as needed and it's just background works. Great product ... thanks Misi ! Susan On Wed, Sep 18, 2013 at 12:45 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, An alternative to Delta Data Migrator is RRR|Chive, which is more robust in the Delta Data Migration and can also migrate the data in complete systems. You might have to know a little bit more about which data you want to move though... https://rrr.se/cgi/index?pg=chive Best Regards - Misi, RRR AB, http://rrr.se Download and review the documentation for Best Practice Conversion Utility and Delta Data Migrator. These documents provide some good details for accomplishing what you are wanting to do. -Original Message- From: teresa S Fannin teresa.s.fan...@accenturefederal.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 12:18 pm Subject: 7.1 to 8.1 ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems. All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Cloud
Customers are given full access to development environment; customer development team, those can be BMC professional services, external consulting partners or customer's Remedy knowledgeable staff. All dev work done on DEV environment are migrated to QA and PROD env by BMC Operations staff who are actual admins of these cloud hosted sites. Since BMC owns the availability SLAs for PROD site, no one other then BMC Ops can make any change in QA or PROD themselves and so is the access restriction policy is there. All customizations developed on DEV are reviewed by Customization Review Board (CRB) to make sure this is a valid customization and will survive future upgrades and does not have adverse impacts on environment performance. Once approved by CRB, customer's can raise Support ticket requesting the customization migration to other environments. No customization is promoted and not approved by CAB (Change Review Board) until they are approved through CRB. Regards, Aditya Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Tomasiewicz, Mike (Information Technology) mike.tomasiew...@conagrafoods.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 18 Sep 2013 14:28:37 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud We are a cloud-based customer as well. We have access to DEV and do all of our development work in that landscape. We then submit an RFC (Request for Change) to the Remedy On Demand CAB to review/sign off on the change and migrate it through the remaining landscapes based on an agreed upon schedule. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, September 18, 2013 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Cloud ** I have been told that you can make the changes in your development server and that BMC makes the change in production. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 2:57 pm Subject: BMC Cloud ** Hi, We are using the cloud technology with BMC for ITSM applications. When you have an Admin account – what changes can the Customer’s development team make to the application? How does changes to Remedy applications work within the cloud? BMC mentioned they make changes – however we want to make the changes ourselves. Is this a situation where we have to quarrel about each change we want – how is this handled? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
The revenue from the tv show will cover the cost of drinks and 55 gallon drums of sunscreen. This thing pays for itself! On Wed, Sep 18, 2013 at 12:29 PM, Howard Richter hbr4...@gmail.com wrote: ** Sounds like it would be fun. A large number of geeks in the desert, that have not seen the sun for years trying to survive. I can see a tv show out of it. Hb Sent from my iPhone 5 On Sep 18, 2013, at 12:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** The hotel thing is becoming a real bummer man. Maybe next year we should do it in Black Rock Desert... Burning Man style. No hotel can contain us! Viva La Remedy! On Wed, Sep 18, 2013 at 8:17 AM, arslist arsl...@danielbloom.ca wrote: ** Sigh, try going through the web site as stated before. If still no rooms, send me an off line email at d...@wwrug.com if you won’t be able to easily attend without a room. For some reason there were rooms on the web site that the front desk doesn’t know about (and don’t ask them why please). www.wwrug13.com and then go to reservations tab and click on the link. ** ** That the hotel is almost sold out is no shock, as mentioned earlier they sold out last year too, and we are bigger this year. ** ** Daniel ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Howard Richter *Sent:* September 18, 2013 11:07 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: Reduced room rate is almost gone ** ** ** I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. ** ** See you on the 30th. ** ** hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *arslist *Sent:* Tuesday, September 17, 2013 10:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* September 17, 2013 8:31 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe -- *From:* Action Request System discussion list(ARSList)o *n Behalf Of * d...@wwrug.com *Sent:* Tuesday, September 17, 2013 4:34 PM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: **1) **They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) **2) **The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
I should add that’s if you are in base development mode that you get the warning. You don’t get it if you are in Best Practice Customization mode. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 18, 2013 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** Sorry about that. Our system seen the field IDs and thought I was trying to send out an ssn so it encrypted it. My comment was that in version 8.1 it warns you whenever you save a new field with an ID outside the reserved range. Previous version worked the opposite and warned when trying to save an ID within the reserve range. It drives me crazy… ;) Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, September 18, 2013 2:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** ??? This is encrypted… The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
That seems fitting then. Base is for BMC. If you are adding a field outside of the customer range when in Base mode maybe one should be reminded. Including BMC :) On Wed, Sep 18, 2013 at 12:58 PM, Arner, Todd tar...@glhec.org wrote: ** I should add that’s if you are in base development mode that you get the warning. You don’t get it if you are in Best Practice Customization mode. ** ** Todd ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Arner, Todd *Sent:* Wednesday, September 18, 2013 2:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: outside the BMC reserved range ** ** ** Sorry about that. Our system seen the field IDs and thought I was trying to send out an ssn so it encrypted it. ** ** My comment was that in version 8.1 it warns you whenever you save a new field with an ID outside the reserved range. Previous version worked the opposite and warned when trying to save an ID within the reserve range. It drives me crazy… ;) ** ** Todd Arner Great Lakes ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * richard@bwc.state.oh.us *Sent:* Wednesday, September 18, 2013 2:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: outside the BMC reserved range ** ** ** ??? This is encrypted… -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARX extract including attachments with Japanese characters in the filenames
7.6.04 SP2 Oracle 11 I've attempted this a number of times and the process keeps dying. I have a custom form with around 20,000 records. On the form is an Attachment Pool that can handle up to 6 attachments. The form is used globally so has a variety of languages within the data, including the names of the files in the attachments. I've used both the Windows client and the Mid-Tier. Knew I'd have issues with the Windows client but was willing to accept strange data if I could get the attachments intact. I would get several thousand files in my data folder and then suddenly the process would just die - it was trying to save a file with a Japanese character in the filename. So, I moved over to the Mid-Tier and tried the same thing. At least here I could tell it to save the data in UTF-8 so everything should be good. It appears that it is trying to write all of the files to one big ZIP file, which is fine by me, but again, it just dies in the middle. My question is... how can I extract attachments that have Japanese characters in the filenames? Thanks! Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com 100 AMP Drive MS 161-043 Harrisburg, PA 17105 [cid:image001.png@01CEB481.3508C0B0]http://www.te.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: ARX extract including attachments with Japanese characters in the filenames
Hi, Try rrrchive, and add the config option clientcharset=UTF-8. Here is a sample config: source_server = myserver source_user = Demo source_password = target_arx = mydata.arx multipleforms = Myformname splitsearch = YES transfertype= SYNCTOTARGET clientcharset = UTF-8 logfile = AUTO progressbar = YES https://rrr.se/cgi/index?pg=chive Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. 7.6.04 SP2 Oracle 11 I've attempted this a number of times and the process keeps dying. I have a custom form with around 20,000 records. On the form is an Attachment Pool that can handle up to 6 attachments. The form is used globally so has a variety of languages within the data, including the names of the files in the attachments. I've used both the Windows client and the Mid-Tier. Knew I'd have issues with the Windows client but was willing to accept strange data if I could get the attachments intact. I would get several thousand files in my data folder and then suddenly the process would just die - it was trying to save a file with a Japanese character in the filename. So, I moved over to the Mid-Tier and tried the same thing. At least here I could tell it to save the data in UTF-8 so everything should be good. It appears that it is trying to write all of the files to one big ZIP file, which is fine by me, but again, it just dies in the middle. My question is... how can I extract attachments that have Japanese characters in the filenames? Thanks! Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com 100 AMP Drive MS 161-043 Harrisburg, PA 17105 [cid:image001.png@01CEB481.3508C0B0]http://www.te.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Visited Links in Application List
Elyse: Well, I know the Applications menu is Flash-enabled. If it's possible, I'm guessing it would need to be done via Flash programming. Unfortunately, I don't know enough about Flash programming to know if what you're wanting to do is possible. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elyse Bond Sent: Wednesday, September 18, 2013 1:33 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Visited Links in Application List Hi, I was wondering if anyone might have an idea about changing the color on visited links in the Application List. Our current environment is 7.6.04, and I have users telling me this used to work in 7.5. I was not around very long for 7.5, so I don't remember whether this is true or not. Basically they're asking for it to work like browser links, where they would turn purple once you've clicked on them. Any thoughts on whether this is possible would be greatly appreciated. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
Exactly! Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 18, 2013 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** I should add that’s if you are in base development mode that you get the warning. You don’t get it if you are in Best Practice Customization mode. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 18, 2013 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** Sorry about that. Our system seen the field IDs and thought I was trying to send out an ssn so it encrypted it. My comment was that in version 8.1 it warns you whenever you save a new field with an ID outside the reserved range. Previous version worked the opposite and warned when trying to save an ID within the reserve range. It drives me crazy… ;) Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, September 18, 2013 2:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** ??? This is encrypted… The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
I'm hitching up the Airstream even as I type this. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 18, 2013 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** The revenue from the tv show will cover the cost of drinks and 55 gallon drums of sunscreen. This thing pays for itself! On Wed, Sep 18, 2013 at 12:29 PM, Howard Richter hbr4...@gmail.commailto:hbr4...@gmail.com wrote: ** Sounds like it would be fun. A large number of geeks in the desert, that have not seen the sun for years trying to survive. I can see a tv show out of it. Hb Sent from my iPhone 5 On Sep 18, 2013, at 12:05 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** The hotel thing is becoming a real bummer man. Maybe next year we should do it in Black Rock Desert... Burning Man style. No hotel can contain us! Viva La Remedy! On Wed, Sep 18, 2013 at 8:17 AM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: ** Sigh, try going through the web site as stated before. If still no rooms, send me an off line email at d...@wwrug.commailto:d...@wwrug.com if you won't be able to easily attend without a room. For some reason there were rooms on the web site that the front desk doesn't know about (and don't ask them why please). www.wwrug13.comhttp://www.wwrug13.com and then go to reservations tab and click on the link. That the hotel is almost sold out is no shock, as mentioned earlier they sold out last year too, and we are bigger this year. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: September 18, 2013 11:07 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. See you on the 30th. hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I'm not sure about today as I haven't tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 10:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven't you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can't get the room nights you want, although I just looked and Sept. 28 - Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won't stop the system from closing our discount on Friday. You wouldn't believe how many twinkies I had to trade for that week! Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 17, 2013 8:31 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe From: Action Request System discussion list(ARSList)o n Behalf Of d...@wwrug.commailto:d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven't looked at the schedule, it is at www.wwrug13.comhttp://www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
WWRUG13: 10 days!
** Hi...Sure, I know what you've told your boss you're doing today. Spending lunch hour to upgrade your iPhone, huh? I wish I had the time. Truth is, for those of us planning WWRUG13, this is crunch time, 'cause we'll see you in San Jose just a week from Monday!There are a zillion little details that go into planning an event like WWRUG13. Most of our time is going into hotel logistics, travel arrangements, seating setup, session schedules, projectors, mics, timers, T-shirts and signage. And food. And beverages. Almost forgot! And all these little things have NOTHING TO DO with WHY we're running the World Wide Remedy User's Group conference, yet it's amazing how much of one's time gets siphoned off into dealing with them.Lest we forget, the lineup of Keynotes, presenters, breakout sessions, Birds of a Father, Evening with Engineering, management panels, the ARSList Live, and the like is nothing short of stunning this year. We're delighted to set the stage on which so many of you will present new ideas and so many more will learn. We have details, of course, at http://wwrug13.com/breakouts.htmlThere are some new conference passes which may be handy if you live in The Bay Area and cannot attend WWRUG13 every day. Yeah, I know, some of us have day jobs :-). Details at http://wwrug13.com/registrations.htmlH. The iPhone's upgraded itself by now. Sweet :-)See you in San Jose! Doug BlairWWRUG Advisory BoardClick link below to register! Doug--Doug Blaird...@blairing.com+1 224-558-54621208 East Fremont StreetArlington Heights, Illinois 60004ITILv3 _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: WWRUG13: 10 days!
This will, for me, be a rare year in that I had to rely on an employer to agree to send me. Alas, it was not to be. One of my associates will be representing our company, as well as attending her first RUG/WWRUG. While I wish her well and I'm sure she will have a great time, I will miss seeing and learning so much from so many of you there. Perhaps next year... Rick On Sep 18, 2013 1:47 PM, Doug Blair d...@blairing.com wrote: ** Hi... Sure, I know what you've told your boss you're doing today. Spending lunch hour to upgrade your iPhone, huh? I wish I had the time. Truth is, for those of us planning WWRUG13, this is crunch time, 'cause we'll see you in San Jose just a week from Monday! There are a zillion little details that go into planning an event like WWRUG13. Most of our time is going into hotel logistics, travel arrangements, seating setup, session schedules, projectors, mics, timers, T-shirts and signage. And food. And beverages. Almost forgot! And all these little things have NOTHING TO DO with WHY we're running the World Wide Remedy User's Group conference, yet it's amazing how much of one's time gets siphoned off into dealing with them. Lest we forget, the lineup of Keynotes, presenters, breakout sessions, Birds of a Father, Evening with Engineering, management panels, the ARSList Live, and the like is nothing short of stunning this year. We're delighted to set the stage on which so many of you will present new ideas and so many more will learn. We have details, of course, at http://wwrug13.com/breakouts.html There are some new conference passes which may be handy if you live in The Bay Area and cannot attend WWRUG13 every day. Yeah, I know, some of us have day jobs :-). Details at http://wwrug13.com/registrations.html H. The iPhone's upgraded itself by now. Sweet :-) See you in San Jose! Doug Blair WWRUG Advisory Board Click link below to register! http://wwrug13.com/registrations.html http://wwrug13.com/registrations.html Doug -- Doug Blair d...@blairing.com +1 224-558-5462 1208 East Fremont Street Arlington Heights, Illinois 60004 ITILv3 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years bmc_skilled_pro_ar.pngregistrations.html.jpg
Re: WWRUG13: 10 days!
Rick, We will miss seeing you as well. Dave On Sep 18, 2013, at 6:13 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** This will, for me, be a rare year in that I had to rely on an employer to agree to send me. Alas, it was not to be. One of my associates will be representing our company, as well as attending her first RUG/WWRUG. While I wish her well and I'm sure she will have a great time, I will miss seeing and learning so much from so many of you there. Perhaps next year... Rick On Sep 18, 2013 1:47 PM, Doug Blair d...@blairing.commailto:d...@blairing.com wrote: ** Hi... Sure, I know what you've told your boss you're doing today. Spending lunch hour to upgrade your iPhone, huh? I wish I had the time. Truth is, for those of us planning WWRUG13, this is crunch time, 'cause we'll see you in San Jose just a week from Monday! There are a zillion little details that go into planning an event like WWRUG13. Most of our time is going into hotel logistics, travel arrangements, seating setup, session schedules, projectors, mics, timers, T-shirts and signage. And food. And beverages. Almost forgot! And all these little things have NOTHING TO DO with WHY we're running the World Wide Remedy User's Group conference, yet it's amazing how much of one's time gets siphoned off into dealing with them. Lest we forget, the lineup of Keynotes, presenters, breakout sessions, Birds of a Father, Evening with Engineering, management panels, the ARSList Live, and the like is nothing short of stunning this year. We're delighted to set the stage on which so many of you will present new ideas and so many more will learn. We have details, of course, at http://wwrug13.com/breakouts.html There are some new conference passes which may be handy if you live in The Bay Area and cannot attend WWRUG13 every day. Yeah, I know, some of us have day jobs :-). Details at http://wwrug13.com/registrations.html H. The iPhone's upgraded itself by now. Sweet :-) See you in San Jose! Doug Blair WWRUG Advisory Board Click link below to register! registrations.html.jpg http://wwrug13.com/registrations.html http://wwrug13.com/registrations.html Doug -- Doug Blair d...@blairing.commailto:d...@blairing.com +1 224-558-5462tel:%2B1%20224-558-5462 1208 East Fremont Street Arlington Heights, Illinois 60004 bmc_skilled_pro_ar.png ITILv3 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Humor: Did you get a room?
I was hoping to make a few more of these for laughs, but that silly work thing got in the way. Geez! Enjoy! http://sanjose-.spreadshirt.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARX extract including attachments with Japanese characters in the filenames
Genius! Misi, that worked beautifully. I still had some odd results with the filenames but since each attachment set was in its own folder, I don't think it will matter. Thanks! Hope I can buy you a free beer at WWRUG! Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, September 18, 2013 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARX extract including attachments with Japanese characters in the filenames Hi, Try rrrchive, and add the config option clientcharset=UTF-8. Here is a sample config: source_server = myserver source_user = Demo source_password = target_arx = mydata.arx multipleforms = Myformname splitsearch = YES transfertype= SYNCTOTARGET clientcharset = UTF-8 logfile = AUTO progressbar = YES https://rrr.se/cgi/index?pg=chive Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. 7.6.04 SP2 Oracle 11 I've attempted this a number of times and the process keeps dying. I have a custom form with around 20,000 records. On the form is an Attachment Pool that can handle up to 6 attachments. The form is used globally so has a variety of languages within the data, including the names of the files in the attachments. I've used both the Windows client and the Mid-Tier. Knew I'd have issues with the Windows client but was willing to accept strange data if I could get the attachments intact. I would get several thousand files in my data folder and then suddenly the process would just die - it was trying to save a file with a Japanese character in the filename. So, I moved over to the Mid-Tier and tried the same thing. At least here I could tell it to save the data in UTF-8 so everything should be good. It appears that it is trying to write all of the files to one big ZIP file, which is fine by me, but again, it just dies in the middle. My question is... how can I extract attachments that have Japanese characters in the filenames? Thanks! Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com 100 AMP Drive MS 161-043 Harrisburg, PA 17105 [cid:image001.png@01CEB481.3508C0B0]http://www.te.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
Hi Teresa, We have successfully done a upgrade from 7.1 to 8.1. But there are important points to be considered. We used the 7 step staged approach which you find details in the docs.bmc.com. One main issues we faced is with the CMDB architecture change to remove attributes from CMDB and place it in Asset. This required a lot of process and integration changes in our environment. Before the upgrade please perform and analysis of areas/process impacted because of the changes or new functionality introduced in 8.1. Which will help to have a plan on the upgrade. Regards, Karthik On Thu, Sep 19, 2013 at 12:17 AM, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB.* *** ** ** See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 Question
While AV is provided, last year you needed to provide your own laptop. On Wednesday, September 18, 2013, Stroud, Natalie K nkst...@sandia.gov wrote: ** Hi all - I am going to be giving a presentation at this year’s WWRUG and was just wondering whether I need to plan on bringing a projector with me. I’ll drag one with me if I need to, but don’t want to burden myself unnecessarily if I don’t have to. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Humor: Did you get a room?
Good one From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, September 18, 2013 7:08 PM To: arslist@ARSLIST.ORG Subject: OT: Humor: Did you get a room? ** I was hoping to make a few more of these for laughs, but that silly work thing got in the way. Geez! Enjoy! http://sanjose-.spreadshirt.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: outside the BMC reserved range
Jason, Your comment is off by one word Including BMC should have been ESPECIALLY BMC Our app team needs all the help and reminders they can get to make sure that we are building the applications in the right way to be compatible with the overlay concept so that we avoid conflict with customer modifications. So, here is another good reason to be in the right mode - Best practice for customers -- Fewer annoying messages about field IDs being in the customer range where they are supposed to be when you create them! Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 18, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** That seems fitting then. Base is for BMC. If you are adding a field outside of the customer range when in Base mode maybe one should be reminded. Including BMC :) On Wed, Sep 18, 2013 at 12:58 PM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** I should add that's if you are in base development mode that you get the warning. You don't get it if you are in Best Practice Customization mode. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 18, 2013 2:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** Sorry about that. Our system seen the field IDs and thought I was trying to send out an ssn so it encrypted it. My comment was that in version 8.1 it warns you whenever you save a new field with an ID outside the reserved range. Previous version worked the opposite and warned when trying to save an ID within the reserve range. It drives me crazy... ;) Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, September 18, 2013 2:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: outside the BMC reserved range ** ??? This is encrypted... The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
