Re: Case Upper or Lower
That is what we did, everything in the DB is upper case. But from the user stance it is seamless. Most of the data that the user interacts with we turned to all caps when it was being passed to the DB. Also when the employee was searching, we turned that to all caps so it would find a match in the DB. It was some extra workflow but it makes it a lot less confusing on the customer. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, November 17, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Case Upper or Lower ** We have an Oracle DB and thus, we are case sensitive. Because of this, we've chosen to make any character fields that a user will be doing a lookup on (last name, first name, product name, host name) Upper case. We found that upper case was easier to read as sometimes an l (lower case L) can be interpreted as an uppercase I (as in India) or the number 1. For Drop down menu's like CTI stuff, we just left it Case insensitive since users will be mostly selecting from a drop down. In hindsight, everything in CAPS would have been better. HTH Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, November 17, 2009 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Case Upper or Lower ** If your database is case insensitive, I suggest host name be in lower case. Tier 1, Tier 2 and Tier 3 can also also be in lower case with the first letter capitalized, except for acronyms that should be in upper case Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kathy Morris Sent: Fri 11/06/09 12:46 PM To: arslist@ARSLIST.ORG Subject: Case Upper or Lower Hello, We are trying to make an internal decision to design the Tier 1, Tier 2, Tier 3 and host name fields. We are torn between making the data in those fields all upper case, or all lower case. Does anyone have any opinions as to which way is better. We want to make sure the data is easy on the eyes to read, and yet visible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Case Upper or Lower
Yeah, that was the reason we did it as well. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, November 17, 2009 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Case Upper or Lower ** Yeah, it's a simple UPPER function on return type of thing. We did that also so the user can type whatever they want in the lookup field. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 17, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Case Upper or Lower ** That is what we did, everything in the DB is upper case. But from the user stance it is seamless. Most of the data that the user interacts with we turned to all caps when it was being passed to the DB. Also when the employee was searching, we turned that to all caps so it would find a match in the DB. It was some extra workflow but it makes it a lot less confusing on the customer. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, November 17, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Case Upper or Lower ** We have an Oracle DB and thus, we are case sensitive. Because of this, we've chosen to make any character fields that a user will be doing a lookup on (last name, first name, product name, host name) Upper case. We found that upper case was easier to read as sometimes an l (lower case L) can be interpreted as an uppercase I (as in India) or the number 1. For Drop down menu's like CTI stuff, we just left it Case insensitive since users will be mostly selecting from a drop down. In hindsight, everything in CAPS would have been better. HTH Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, November 17, 2009 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Case Upper or Lower ** If your database is case insensitive, I suggest host name be in lower case. Tier 1, Tier 2 and Tier 3 can also also be in lower case with the first letter capitalized, except for acronyms that should be in upper case Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kathy Morris Sent: Fri 11/06/09 12:46 PM To: arslist@ARSLIST.ORG Subject: Case Upper or Lower Hello, We are trying to make an internal decision to design the Tier 1, Tier 2, Tier 3 and host name fields. We are torn between making the data in those fields all upper case, or all lower case. Does anyone have any opinions as to which way is better. We want to make sure the data is easy on the eyes to read, and yet visible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation
Re: Caught Ecception Error
Did you have the user flush their cache? Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Thursday, November 12, 2009 11:33 AM To: arslist@ARSLIST.ORG Subject: Caught Ecception Error ** Hi All , Please can anybody explain why this error will get while we try to login with IE or Fire Fox browser. I have did what LJ and Begosh, Kevin told me to do but still this error occurs. I flush the cache of mid tier and disable the persistence cache mode . Is this the problem with the browser or any thing else. [cid:image001.png@01CA638B.E6174890] RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.comhttp://www.gssamerica.com/ P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 4600 (20091112) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
Re: Caught Ecception Error
Other than that I am not sure. Maybe try restarting IIS or tomcat, see it that fixes anything. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Thursday, November 12, 2009 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Ecception Error ** Yes Kevin , If I am not wrong you are talking about the IE or Fire Fox cache right. Yes I asked to do that from the client side . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, November 13, 2009 12:03 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Ecception Error ** Did you have the user flush their cache? Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Thursday, November 12, 2009 11:33 AM To: arslist@ARSLIST.ORG Subject: Caught Ecception Error ** Hi All , Please can anybody explain why this error will get while we try to login with IE or Fire Fox browser. I have did what LJ and Begosh, Kevin told me to do but still this error occurs. I flush the cache of mid tier and disable the persistence cache mode . Is this the problem with the browser or any thing else. [cid:image001.png@01CA638D.5C57D8C0] RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.comhttp://www.gssamerica.com/ __ Information from ESET NOD32 Antivirus, version of virus signature database 4600 (20091112) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
Re: Odd Email Behavior
Mark, I have not worked on these in awhile and it was on 6.3 but I remember that when I was doing HTML templates for emails in remedy that the only way a value would display on the HTML template is if the field had public permissions. So if the field did not have public permissions the value would not show up in the HTML email at all. I think that is what you were asking about. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Tuesday, November 10, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: Odd Email Behavior ** Hi All I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email, the Request ID appears in the subject line but does not appear in the body of the email. I am using row level security with Field ID 112. What I want to do is include a URL to the mid-tier with the Request ID on the end. AR 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.comhttp://www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
Well you have to flush the mid tier cache like LJ said. Whenever I flushed the cache it fixed the issue for me, the step I gave helped mine from happening every day. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Thanks a lot Kevin But the problem still the error not resolved . Please help me out what can I do to fix this issue. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 03, 2009 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Caught Exception issue
That was all I ever needed to do. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** I have flushed the mid tier cache too , but still the issue not resolved. Is there any other settings which we need to set. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, November 04, 2009 2:13 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Well you have to flush the mid tier cache like LJ said. Whenever I flushed the cache it fixed the issue for me, the step I gave helped mine from happening every day. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, November 03, 2009 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Thanks a lot Kevin But the problem still the error not resolved . Please help me out what can I do to fix this issue. ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, November 03, 2009 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Also we had this issue a lot, I mean someone was getting it every day. We turned off the enable persistence cache and that stopped the error from happening. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, November 03, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue ** Raavi, With only a single exception, I have found the 'caught exception' to be either a client or server side cache issue. Flush both and your error is likely to go away. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Monday, November 02, 2009 5:17 PM To: arslist@ARSLIST.ORG Subject: Caught Exception issue ** Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi __ Information from ESET NOD32 Antivirus, version of virus signature database 4566 (20091102) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4570 (20091103) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Assigned license issue
Sometimes when I run into weird issues like that with user accounts that I cannot figure out I delete the account and recreate it. I know it is not ideal but it has always fixed the weird issues for me. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore,Bruce Sent: Wednesday, October 21, 2009 9:12 AM To: arslist@ARSLIST.ORG Subject: Assigned license issue ** I'm having a hard time tracking down a really odd problem I'm having. It's only affecting one or two users, but up to this point BMC has been little help. * AR Server 7.0.1 Patch 006 * Mid-Tier 7.0.1 Patch 006 * ITSM 7.0.1 I have a user that has had a working account for over a year, and randomly last week he was unable to login via the Mid-tier or user tool. I've checked the logs and the Admin tool and I can see the user is receiving a Read license, even though he is set for a floating (both app and server). I've tried removing his licensing and adding them but that doesn't help. Does anyone have any thoughts? Thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Assigned license issue
I have had this as well where the user says they are logged in as username but when you check the logged in users under license review they were logged in as Username and we allow guest users so it was assigned them to a read licenses as a quest. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, October 21, 2009 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Assigned license issue ** Are you running Oracle and LDAP? The funny thing is Oracle is case sensitive but LDAP is not. So when a user logs in as Jsmith vs jsmith they may get a read license because Remedy/oracle can't resolve Jsmith. (Assuming his user record is jsmith). Another thing to check is the .multilicense file. If you are running unix remove it from the /etc/arsystem directory (note: it's a hidden file) and restart the server. In addition check to see if you are allowing guest users. He may be misspelling his user id and the system is letting him in any way as a guest user. The last thing I would do is check his CTM:People record vs. what is actually in his User record. Sometimes you have to go back and remove/add permissions again to get the User record corrected. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore,Bruce Sent: Wednesday, October 21, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Assigned license issue ** I'm having a hard time tracking down a really odd problem I'm having. It's only affecting one or two users, but up to this point BMC has been little help. * AR Server 7.0.1 Patch 006 * Mid-Tier 7.0.1 Patch 006 * ITSM 7.0.1 I have a user that has had a working account for over a year, and randomly last week he was unable to login via the Mid-tier or user tool. I've checked the logs and the Admin tool and I can see the user is receiving a Read license, even though he is set for a floating (both app and server). I've tried removing his licensing and adding them but that doesn't help. Does anyone have any thoughts? Thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SYS:Notification Messages - Strange Behavior
Jase, This is one of the pain points for me. To add a field to the out of the box email messages can be a real pain depending on what fields it is. I have this document from BMC that has help me with this exact thing in the past. Follow the directions through this and it should get the field/s you want, even if they are custom. Kevin Begosh, RSP Remedy Development 301-791-3540 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 15, 2009 1:41 PM To: arslist@ARSLIST.ORG Subject: SYS:Notification Messages - Strange Behavior ** Hello Listers, ARS 7.1 Patch 002 Windows I was trying what I thought would be a very simple task, but am perplexed. I had a request to include Site and Company in the Task Notification messages, so I went to the SYS;Notification Messages form and modified the three related task related notifications as below: You have been assigned Task #Task ID# Task Type: #TaskType# Priority: #Priority# Summary: #Summary# Location Company: #Location Company# Site: #Site# The Site works fine, but the Location Company won't come across via email. Only the Site does. Has anyone else seen this? Is there anything else I need to configure other than the SYS:Notifications form? Thanks, Jase Brandon Remedy Developer Quality Technology Services _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Instructions for adding new field to and existing notification message.docx Description: Instructions for adding new field to and existing notification message.docx
Re: Error 382
Did you find out what the issue was? Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Thursday, October 15, 2009 11:38 PM To: arslist@ARSLIST.ORG Subject: Re: Error 382 ** Hi every body , Thanks LJ Longwing , Arbot Drone and Begosh, Kevin Thanks Regards, Ravi Chandra .Ramagiri From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, October 14, 2009 11:56 PM To: arslist@ARSLIST.ORG Subject: Re: Error 382 ** Whenever I have received this error I have always turned on SQL logging and filter logging on the same log and it help me find what table it was being pushed to when the error occurred. Once you have the table you can backwards engineer the log to see what is wrong with the data. Kevin Begosh, RSP From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arbot Drone Sent: Wednesday, October 14, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Error 382 ** LJ is correct. However, the unique index need not be on the People form. When making modifications to a People record, key values are often pushed to other forms. On occasion there may be an orphan record on one or more of the forms that this People information is pushed. (Can you save a different value for this record?) Best way to determine which forms may be getting a push is to turn on Active Link and Filter logging. Then check for unique indexes on these forms. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, October 14, 2009 12:53 PM To: arslist@ARSLIST.ORG Subject: [Probable SPAM] Re: Error 382 ** That means that a unique index has been defined on that form, and based on the field you are updating, I would say it's the email ID. This means that there is another record in the table with the value you are trying to change this record to. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, October 14, 2009 10:44 AM To: arslist@ARSLIST.ORG Subject: Error 382 ** Hi everybody , I am new to this arslist . I need your help in resolving this error . I am getting this error when iam updating the email id in the people form. [cid:image001.png@01CA4E64.C6D7AD80] Please help me with the resolution steps . Thanks Regards, Ravi Chandra .R _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4509 (20091015) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4512 (20091015) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
Re: Error 382
Whenever I have received this error I have always turned on SQL logging and filter logging on the same log and it help me find what table it was being pushed to when the error occurred. Once you have the table you can backwards engineer the log to see what is wrong with the data. Kevin Begosh, RSP From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arbot Drone Sent: Wednesday, October 14, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Error 382 ** LJ is correct. However, the unique index need not be on the People form. When making modifications to a People record, key values are often pushed to other forms. On occasion there may be an orphan record on one or more of the forms that this People information is pushed. (Can you save a different value for this record?) Best way to determine which forms may be getting a push is to turn on Active Link and Filter logging. Then check for unique indexes on these forms. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, October 14, 2009 12:53 PM To: arslist@ARSLIST.ORG Subject: [Probable SPAM] Re: Error 382 ** That means that a unique index has been defined on that form, and based on the field you are updating, I would say it's the email ID. This means that there is another record in the table with the value you are trying to change this record to. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, October 14, 2009 10:44 AM To: arslist@ARSLIST.ORG Subject: Error 382 ** Hi everybody , I am new to this arslist . I need your help in resolving this error . I am getting this error when iam updating the email id in the people form. [cid:image001.png@01CA4CC9.6D1F0F50] Please help me with the resolution steps . Thanks Regards, Ravi Chandra .R _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
Re: Performance Issues with 7.1 Patch 7 Email
Tim, How many records on are on the email messages form? Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Thursday, October 01, 2009 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Joe, Looking at it now, I don't think it was email.I think the errors in the log because database was too busy. Do you have 7.1 patch 7, we are running on windows? Seen any performance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, October 02, 2009 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim, If the unprocessed emails in that form are not really important, then I would suggest to truncate the T64 and H64 and the email attachment tables T H and B table.. and the other relationship tables Then once you have the ball rolling again, make sure that a new email after being processed is being auto deleted. I do not remember offhand if its an escalation that deletes it periodically or if a filter deletes it after having processed the email. But whatever it is - if it fails to delete, you need to look into why. Maybe your error logs would tell you something? Joe From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Sent: Thursday, October 1, 2009 11:12:48 PM Subject: Performance Issues with 7.1 Patch 7 Email ** Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ADDM
Here is one if this is what you are looking for http://www.oracle-base.com/articles/10g/AutomaticDatabaseDiagnosticMonitor10g.php Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cecil, Ken Sent: Tuesday, September 29, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: ADDM What does ADDM stand for? Anybody have a link to its description? Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Friday Humor: BMC Remedy Spelling Fail
The third t is silent :) Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, September 18, 2009 7:51 AM To: arslist@ARSLIST.ORG Subject: Friday Humor: BMC Remedy Spelling Fail ** FYI... AR7.1 and ITSM 7.0.3... [cid:image001.png@01CA3835.065B0150] Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.png
Re: Request ID being skipped
I do not know how your permissions are set up and I do not want to state the obvious but someone could be deleting records as well. Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Decou, Candace M Sent: Friday, September 18, 2009 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Request ID being skipped ** Shweta- this could happen if you are using a ticket sequencing generator form for your custom form. I see this happen periodically when for some reason the ticket sequencing generator is getting set but the Request ID on the end form never gets sets, perhaps because some user never completed the commit. The ticket generation form can also be used to 'save' a range of numbers for Request ID's if you ever need to import a set with a specific range of numbers. I would recommend you look for the Ticket Number Generation form if one was built for your custom app and perform a query on. You can then perhaps see these 'missing' numbers and run a report to see that they are not 'active' numbers. Hope this helps. :) Candace From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of shweta kumar Sent: Friday, September 18, 2009 10:30 AM To: arslist@ARSLIST.ORG Subject: Request ID being skipped ** Hello Listers When users are creating new requests on a custom form, Request ID number is being skipped. For eg. if the last Request ID was 10, the next ID would be 14. This issue is having happening arbitrarily (Request ID is in correct sequence for most of the records and it is skipping only sometimes). Any ideas? We are on ARS version 7.1 patch 5. Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARServer Plugin Server
Well it depends on what the problem is. A lot of the times it does fix it though. Most of the time I have received that it seemed like the arplugin server was running high for some reason and stopping the process and letting it restart fixed the issue. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Tuesday, September 15, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARServer Plugin Server Thanks, I notice the behavior when a job is killed but does restarting the Arplugin solves the problem if the error message is obtained ARplugin failed to communicate to the AR Server. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jonas Stumph Stevnsvig Sent: Tuesday, September 15, 2009 3:33 AM To: arslist@ARSLIST.ORG Subject: SV: ARServer Plugin Server Hi Franklin If I remember correctly, the Arpluginsvr is monitored by the armonitor (on windows anyway), I have noticed that the Armonitor process restarts any process it is monitoring as soon as it is killed. I assume that the behaviour is similar on *nix systems. I frequently restart the Java plugin server in this way, and that is also under the armonitor. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Thomas J. Mutaffis Sendt: 14. september 2009 20:07 Til: arslist@ARSLIST.ORG Emne: Re: ARServer Plugin Server Franklin, I can't speak for UNIX, but for windows you can set the parameters regarding the restart of a service. Right-click on the specific service and select properties. Then go to the tab marked Recovery. You then can choose First Failure action, Second Failure action and then Subsequent Failures action. There are a few other items by those I mention will greatly increase your control. Default is Take No Action. Tom Thomas J. Mutaffis (RSP) - Original Message - From: Jordan, Franklin franklin.jor...@hq.doe.gov Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, September 14, 2009 1:56 PM Subject: ARServer Plugin Server Good Day, Question; Is there a method to restart the AR Server Plugin Server without restarting the Application as a whole. Thanks Franklin A. Jordan, Energy Enterprise Solutions, LLC C-048/GTN DOE Office of the CIO - Energy IT Services Infrastructure, Integration, and Architecture Division (IM-622.1) Phone: 301-903-8502 Fax: 301-903-9885 Mobile: 240-350-4181 Email: franklin.jor...@hq.doe.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --- avast! Antivirus: Inbound message clean. Virus Database (VPS): 090914-0, 09/14/2009 Tested on: 9/14/2009 1:59:37 PM avast! - copyright (c) 1988-2009 ALWIL Software. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sys notification message
Yes it needs to be configured in a number of places. Do you have access to BMC's knowledge repository? If so look at this article, KM-00024290 Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, September 14, 2009 1:08 PM To: arslist@ARSLIST.ORG Subject: Sys notification message ** Hi i just need to know if i need to add a filed in the menu in that forms, i know i have to configure the field in the sys:Form Field Selection but i need to cofigure something else ? Because it is not working now thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARServer Plugin Server
You can just stop the process and it will automatically come back up. Unix - Kill the process Windows - taskmgr and end process Kevin Begosh, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Monday, September 14, 2009 11:57 AM To: arslist@ARSLIST.ORG Subject: ARServer Plugin Server Good Day, Question; Is there a method to restart the AR Server Plugin Server without restarting the Application as a whole. Thanks Franklin A. Jordan, Energy Enterprise Solutions, LLC C-048/GTN DOE Office of the CIO - Energy IT Services Infrastructure, Integration, and Architecture Division (IM-622.1) Phone: 301-903-8502 Fax: 301-903-9885 Mobile: 240-350-4181 Email: franklin.jor...@hq.doe.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Task Template Question
I was kind of just wondering if anyone had worked with this and was able to push the same value to two different fields on the next task. I did not know if that was working as designed or if that was a bug. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Monday, September 14, 2009 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: Task Template Question Did you try creating another variable with the same input, but a different output? Might be a workaround if you can't figure out how to do it otherwise. James On Sep 11, 10:54 am, Begosh, Kevin kevin.beg...@lmco.com wrote: List, We are building task templates and variables for task templates that are going to be in a change template. I have create variables and assigned them into a task for input and output and they are being passed from one task to task so all is good there. The issue I am having is when I try to pass 1 variable to 2 different fields on the next task. It appears that the task chooses one of the two and passes the variables but not both. This task groups template if for a employees move to a different location. What I am trying to do is with Char 1 - 6 fields have the values of input Char 1 - New Region Char 2 - New Site Group Char 3 - New Site Char 4 - Old Region Char 5 - Old Site Group Char 6 - Old Site For the output I want these same values to go to the same fields but additional I want the new site information to be passed to Region, Site Group, and Site so that I can do auto assignments for the tasks and not have someone manually have to do that. When I put this in the output though the next task only has the Char 1-6 filled out and the Region, Site Group, and Site is blank on the first tab. Again it seems like you can only send them over from task to task from one field. Has anyone else experienced this? ARServer 7.1 patch 2 ITSM 7.02 Patch 5 Windows 2003, SQL 2005 Kevin Begosh, RSP ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Task Template Question
List, We are building task templates and variables for task templates that are going to be in a change template. I have create variables and assigned them into a task for input and output and they are being passed from one task to task so all is good there. The issue I am having is when I try to pass 1 variable to 2 different fields on the next task. It appears that the task chooses one of the two and passes the variables but not both. This task groups template if for a employees move to a different location. What I am trying to do is with Char 1 - 6 fields have the values of input Char 1 - New Region Char 2 - New Site Group Char 3 - New Site Char 4 - Old Region Char 5 - Old Site Group Char 6 - Old Site For the output I want these same values to go to the same fields but additional I want the new site information to be passed to Region, Site Group, and Site so that I can do auto assignments for the tasks and not have someone manually have to do that. When I put this in the output though the next task only has the Char 1-6 filled out and the Region, Site Group, and Site is blank on the first tab. Again it seems like you can only send them over from task to task from one field. Has anyone else experienced this? ARServer 7.1 patch 2 ITSM 7.02 Patch 5 Windows 2003, SQL 2005 Kevin Begosh, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blackberry
When you say it works just fine do you mean that you can see tickets, modify them etc We are looking at a Aeroprise implementation but we are also in the process of starting to upgrade to 7.5 Kevin Begosh, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Subash Biswas Sent: Friday, September 11, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve (OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on the same BB browser. -Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
David, When you say 7.1 will have Limited support when 8 rolls out, do you have any documentation on what Limited means. I am on 7.1 right now and looking to upgrade to 7.5 but it might not get done by mid 2010. Thanks, Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 or 7.6
Thanks David. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, September 10, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** As per the BMC Product Support Policy mentioned: http://www.bmc.com/support/product-support-policy.html Limited Support As a product enters a limited support phase, the following guidelines apply: * New enhancements will not be made to the version/release * Customer Support will direct customers to existing fixes/patches and workarounds applicable to the reported case * BMC Software will only develop fixes for problems of high technical impact or business exposure for the customer. The degree of impact and exposure and the consequent activities will be determined jointly by the customer and BMC Software representatives * Customer Support may direct customers to upgrade to a more current version/release of the product -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, September 10, 2009 6:52 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** David, When you say 7.1 will have Limited support when 8 rolls out, do you have any documentation on what Limited means. I am on 7.1 right now and looking to upgrade to 7.5 but it might not get done by mid 2010. Thanks, Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in limited support as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
I guess I missed that it was only for one user or group, sorry. I thought he
was looking for all emails.
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Well, that is kind of drastic if you only have one user, or maybe even a
group of users which want this functionality. Instead of not sending
email out for a small group of users, you are looking at disabling email
totally for everyone.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
how about a escalation that disables the outgoing email configuration at
12am and enables it at 6am.
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form
that will run on Submit and set the Send Message to no if it is the user
and the time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR
$TIME$ 11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If
statement
seems like a great solution. I originally had a filter with various Run
Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time'
=
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion
and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is
created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this
with a
Submit Filter. You check in the Run-If of the filter to see if it is for
that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am -
600am
everyday to notify a user. While I thought this will would be quick and
easy,
it is becoming a bit more than I wanted. What I have so far is 60
escalations
created with having each minute specified on the hour for each
escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of
Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I
really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to
receive
the notification when his ticket is created right away, since SLA
requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
how about a escalation that disables the outgoing email configuration at 12am
and enables it at 6am.
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form that
will run on Submit and set the Send Message to no if it is the user and the
time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR $TIME$
11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If statement
seems like a great solution. I originally had a filter with various Run Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time' =
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this with a
Submit Filter. You check in the Run-If of the filter to see if it is for that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am - 600am
everyday to notify a user. While I thought this will would be quick and easy,
it is becoming a bit more than I wanted. What I have so far is 60 escalations
created with having each minute specified on the hour for each escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to receive
the notification when his ticket is created right away, since SLA requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
___
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Re: Issue with Asset Management/DSL
Has anyone else ran into this issue with their company? Has anyone done anything to fix this? Looking for recommendations on how to handle this since we have many contracts that use the same software titles even without the same departments. Kevin Begosh, RSP Remedy Development 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Saturday, August 01, 2009 6:08 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with Asset Management/DSL ** My understanding is that the way contracts are implemented in 7.1 allows for one contract per specific product so that the count function can work. When a software is added to the CMDB there is work flow that looks for the 'contract' and increments the count by 1 of licenses used. When a software is marked as deleted, it is decremented in the contract count. That answer the count function but doesn't answer your full contract management question. I'm not sure how others are working around this. In Asset 7.5 you can have a Master contract that is the roll up of an infinite number of specific contracts. Say you have 5 contracts that are each for 5 copies of a software. You can manage expiration, renewal, etc of each at the contract level. At the master contract level you manage the count of the 25 licenses and how much they are used. Kelly Deaver kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Issue with Asset Management/DSL From: Begosh, Kevin kevin.beg...@lmco.com Date: Fri, July 31, 2009 1:17 pm To: arslist@ARSLIST.ORG ** I wanted to know if anyone else had run into this and if there were any resolutions. In working with DSL we have ran into an issue in that Remedy Asset Management/DSL will block you from adding multiple contracts with the same product. So if you have contract A for Microsoft Visio and you associate the Microsoft Visio configuration to the contract, you are unable to add a second contract and also unable to associate Microsoft Visio to it. We have hundreds on software contracts with the same product, as I would imagine many complex organizations would have. The error message is “This model version you have selected has already been related to an existing contract (test contract). Select a different one. (ARERR 44869)” Active Link is AST:PDR:RelatePD_015_DupFound – action 1 (ARNOTE 1101) Am I missing something here? We are on ITSM 7.02 patch 005 AR Server 7.1 Patch 2 Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell http://email.secureserver.net/kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Issue with Asset Management/DSL
So if I am reading your email right this is working as designed. Has anyone else out there ran into this problem, any recommendations on how to handle this. Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Saturday, August 01, 2009 6:08 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with Asset Management/DSL ** My understanding is that the way contracts are implemented in 7.1 allows for one contract per specific product so that the count function can work. When a software is added to the CMDB there is work flow that looks for the 'contract' and increments the count by 1 of licenses used. When a software is marked as deleted, it is decremented in the contract count. That answer the count function but doesn't answer your full contract management question. I'm not sure how others are working around this. In Asset 7.5 you can have a Master contract that is the roll up of an infinite number of specific contracts. Say you have 5 contracts that are each for 5 copies of a software. You can manage expiration, renewal, etc of each at the contract level. At the master contract level you manage the count of the 25 licenses and how much they are used. Kelly Deaver kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Issue with Asset Management/DSL From: Begosh, Kevin kevin.beg...@lmco.com Date: Fri, July 31, 2009 1:17 pm To: arslist@ARSLIST.ORG ** I wanted to know if anyone else had run into this and if there were any resolutions. In working with DSL we have ran into an issue in that Remedy Asset Management/DSL will block you from adding multiple contracts with the same product. So if you have contract A for Microsoft Visio and you associate the Microsoft Visio configuration to the contract, you are unable to add a second contract and also unable to associate Microsoft Visio to it. We have hundreds on software contracts with the same product, as I would imagine many complex organizations would have. The error message is “This model version you have selected has already been related to an existing contract (test contract). Select a different one. (ARERR 44869)” Active Link is AST:PDR:RelatePD_015_DupFound – action 1 (ARNOTE 1101) Am I missing something here? We are on ITSM 7.02 patch 005 AR Server 7.1 Patch 2 Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell http://email.secureserver.net/kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Issue with Asset Management/DSL
I wanted to know if anyone else had run into this and if there were any resolutions. In working with DSL we have ran into an issue in that Remedy Asset Management/DSL will block you from adding multiple contracts with the same product. So if you have contract A for Microsoft Visio and you associate the Microsoft Visio configuration to the contract, you are unable to add a second contract and also unable to associate Microsoft Visio to it. We have hundreds on software contracts with the same product, as I would imagine many complex organizations would have. The error message is This model version you have selected has already been related to an existing contract (test contract). Select a different one. (ARERR 44869) Active Link is AST:PDR:RelatePD_015_DupFound - action 1 (ARNOTE 1101) Am I missing something here? We are on ITSM 7.02 patch 005 AR Server 7.1 Patch 2 Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How many users are on your system?
I did up until last month when I switched contracts. There was about 5K Kevin Begosh, RSP Remedy Development 301-791-3540 Phone 240-291-2467 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 29, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: How many users are on your system? ** Quick poll: Do any of you support a Remedy system with more than 1,000 LICENSED users? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Overview Console
I am trying to add a column to the overview console table and it does not appear to be working. I added the column but no data is coming in. Has anyone ever added columns to that table. The table called Assigned Work I am trying to add the fields Assignee Group, and Assignee I am on windows 2003 server, SQL 2005 DB, AR System 7.1 patch 2, and AR Applications 7.02 patch 5 Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Broadcast Notification Issue
Hello, We are having an issue with our broadcast tickets not sending emails out to the group that you assign the email to in the broadcast dialog box from creating them on the incident management console. I thought I remember this being a bug but I cannot find any documentation on it being a problem or the fix. Does anyone rememeber this issue and/or what the fix was We are windows 2003 server AR Server 7.1 patch 4 Application 7.02 patch 5 SQL 2005 DB Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB Console
We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB Console
Yeah I was looking at that yesterday and saw the CMDB Console User and it was not mapped to any group. I figured I would ask. Thanks. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Console ** Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed to be an integral part of the ITSM suite, but it's still half treated like a separate product that only got partly integrated with the rest. The issue is that of the roles available in the application, only a subset of them got mapped to permission groups that ITSM knows about. For example, CMDB Data Viewer and CMDB Data Change (or something like that) got mapped to Asset View and Asset User, etc. However, permissions that control access to the various aspects of the Console where not mapped to permission groups that you can work with on the People form. If you want them to be visible, you need to map the corresponding roles in the CMDB application to Remedy permission groups (you may need to create some new ones) and then give those permissions to the users that need them. Unless you configure the system so that these permissions appear in the People form, you'll need to give those permissions to people in the User form. If I recall correctly, the CMDB documentation does discuss this, although perhaps not very completely, so I would take a look there to see what Roles are available to be mapped to Remedy permission groups. Hope this helps a little... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: CMDB Console ** We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB Console
Well if I assign a group to that role when they should have the permissions right? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Monday, June 15, 2009 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Console ** In the release you have only an ARS Administrator can see the CMDB Console. -Original Message- From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Mon, Jun 15, 2009 3:14 pm Subject: Re: CMDB Console ** Yeah I was looking at that yesterday and saw the CMDB Console User and it was not mapped to any group. I figured I would ask. Thanks. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arsl...@arslist.org?] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: CMDB Console ** Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed to be an integral part of the ITSM suite, but it’s still half treated like a separate product that only got partly integrated with the rest. The issue is that of the roles available in the application, only a subset of them got mapped to permission groups that ITSM knows about. For example, CMDB Data Viewer and CMDB Data Change (or something like that) got mapped to Asset View and Asset User, etc. However, permissions that control access to the various aspects of the Console wher e not mapped to permission groups that you can work with on the People form. If you want them to be visible, you need to map the corresponding roles in the CMDB application to Remedy permission groups (you may need to create some new ones) and then give those permissions to the users that need them. Unless you configure the system so that these permissions appear in the People form, you’ll need to give those permissions to people in the User form. If I recall correctly, the CMDB documentation does discuss this, although perhaps not very completely, so I would take a look there to see what Roles are available to be mapped to Remedy permission groups. Hope this helps a little… Lyle From:20Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arsl...@arslist.org?] On Behalf Of Begosh, Kevin Sent: Monday, June 15, 2009 12:59 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB Console ** We are having issue with people being able to see the CMDB console link. Has anyone had this issue before. I have worked with this one employee and given her about every access and nothing works. Does anyone know what group or permission is suppose to get that that access. The CMDB link on the home page. AR Server 7.1 CMDB 2.1 Kevin Begosh 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ A Good Credit Score is 700 or Above. See yours in just 2 easy steps!http://pr.atwola.com/promoclk/100126575x1221322979x1201367215/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072%26hmpgID=62%26bcd=JunestepsfooterNO62 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
Tim, I will give you an account of what I have been through. We did the same thing as you going from 7.0 to 7.1 and we have 6 different environments that I did this on. It really depends on how you did your customizations because when a AL comes in from the patch it will overwrite what is OOB. So for example if you took an AL that was OOB and renamed it as your own and then made your changes and disabled the OOB one then all the patch would do is come through and re-enable the OOB one. So you would just have to disable the OOB one as well. Now if you just changed the OOB AL and did not rename it then the patch is going to blow out your changes. As for the forms, I was told by BMC and we experienced the same thing that if you add a custom field to a OOB form and do not use their range then you should be fine. We had the same experience in that all the fields we added where there and did not get deleted, however sometimes the patch does take them out of the view so change that before you start freaking out. So basically what we did after the patches is went through and did extensive testing on what the patch changed and then when we went to production we had a def file of all the stuff we needed to change back. Import the patch and then import the changes and we were good to go. It was actually easy doing in production but that was because we did a lot of testing. I did notice the most annoying thing was that the patch change permissions we added to OOB forms. Like the user form. We made it public read and every time we run a patch it seems like it removes that permission, but again those are the things we found out during testing. All in all I do not think it was too bad but again that depends on your development standards and how you change OOB forms and workflow. Let me know if I can be of anymore help. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Tuesday, June 09, 2009 4:36 PM To: arslist@ARSLIST.ORG Subject: Looking for best way to upgrade from 7.0.1 to 7.1.0 Importance: High ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Paging and Testing Software for Remedy
We are looking at getting some paging and Texting software to integrate with remedy. I wanted to know what software people here have used and good and bad stories? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
Did you open a ticket with BMC?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Bilinski, John [mailto:john.bilin...@usdoj.gov]
Sent: Wednesday, June 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Cc: Begosh, Kevin
Subject: Qualification Anomaly discovered in Operational/Product Tiered Menus
for Incident Managment 7.5.
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to the
HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used in the
Incident Mgt v7.5 menus to pull in the menu values from Company Module
Relationship Config dialog forms for both the Operational and Product
categorizations are different from the Incident Mgt 7.1 versions of the same
menus (they are even the same name). The qualifications found in the v7.5 menus
disables the functionality offered by the checkboxes under the support modules
(User Service Restoration, Infrastructure Event etc) on the Company/Module
Relationship configuration forms for displaying or hiding Categorizations based
on Incident type field on the Incident form.
NOTE: I have not compared the menu qualifications for Change and Problem Mgt
menus yet.
Has anyone else seen this behavior with ITSM patch 7.5.01? And if so have you
put in a request for this to be fixed in the next patch for Remedy 7.5?
Below is a side by side comparison of the menu qualifications from both 7.1 and
7.5. Notice that dynamic field values from the Configuration forms (ex.
$10001$) are used in the version 7.1 menus allowing for the menu to
cross check to allow the Categorizations to display or hide:
Operational Tiered Menus
Primary Form: HPD:HelpDesk
Secondary From: CFG:Service Catalog LookUp
Operational Tier 1 Menu - CFG:CTL:S1-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ((('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global -)) AND
($Company$ != $NULL$)) OR ($Company$ = ))) AND (($Service Type$ = User
Service Request) AND ('Request Selection' = Yes)) OR (($Service Type$ =
User Service Restoration) AND ('Service Restoration Selection' = Yes))) OR
(($Service Type$ = Infrastructure Restoration) AND ('Infra Restoration
Selection' = Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra
Event Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes)))
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = - Global - ))
AND ($11$ != $NULL$ )) OR ($11$ =)) AND ((($100099$
= User Service Request) AND ( 'Request Selection' = Yes)) OR (($100099$
= User Service Restoration) AND ( 'Service Restoration Selection' = Yes))
OR (($100099$ = Infrastructure Restoration) AND ( 'Infra Restoration
Selection' = Yes)) OR (($100099$ = Infrastructure Event) AND ( 'Infra
Event Selection' = Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk
Selection' = Yes)))
Operational Tier 2 Menu - CFG:CTL:S2-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global -)) AND
($Company$ != $NULL$)) OR ($Company$ = ))) AND (($Service Type$ = User
Service Request) AND ('Request Selection' = Yes)) OR (($Service Type$ =
User Service Restoration) AND ('Service Restoration Selection' = Yes))) OR
(($Service Type$ = Infrastructure Restoration) AND ('Infra Restoration
Selection' = Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra
Event Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes AND ('Categorization Tier 1' = $Categorization Tier 1$))
AND ('Categorization Tier 2' != $NULL$)
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = - Global - ))
AND ($11$ != $NULL$ )) OR ($11$ =)) AND ((($100099$
= User Service Request) AND ( 'Request Selection' = Yes)) OR (($100099$
= User Service Restoration) AND ( 'Service Restoration Selection' = Yes))
OR (($100099$ = Infrastructure Restoration) AND ( 'Infra Restoration
Selection' = Yes)) OR (($100099$ = Infrastructure Event) AND ( 'Infra
Event Selection' = Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk
Selection' = Yes))) AND ( 'Categorization Tier 1' = $100063$) AND (
'Categorization Tier 2' != $NULL$ )
Operational Tier 3 Menu - CFG:CTL:S3-HPD-Q
Qualification (7.5): (('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global -)) AND
($Company$ != $NULL$)) OR ($Company$ = ))) AND (($Service Type$ = User
Service Request) AND ('Request Selection' = Yes)) OR (($Service Type$ =
User Service Restoration) AND ('Service
Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry
I deleted all of them once and it still happens. It is an ongoing thing. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, June 09, 2009 12:21 AM To: arslist@ARSLIST.ORG Subject: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Hello Kevin, Does NTE:SYS-NT Process Control have any old entries? I am tempted to remove them, they could have been left because of some filter failing to delete them! Thanks for your feedback. frex --- En date de : Lun 8.6.09, Begosh, Kevin kevin.beg...@lmco.com a écrit : De: Begosh, Kevin kevin.beg...@lmco.com Objet: Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry À: arslist@ARSLIST.ORG Date: Lundi 8 Juin 2009, 16h14 ** I am currently getting these same errors frequently. I have opened a ticket with BMC and they really did not find anything. I am still researching the problem, I will let you know if I find anything. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Monday, June 08, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Dear all, ARS. 7.1 patch 4 / OS. NT2003 SRV Edition / DB. MS SQL SRV 2005 It states in the performance and optimisation manual, only one node in a server group should be used as the server for admin changes (i.e forms, workflow etc..) but both should be accessed when making other changes (i.e adding threads to a particular queue). I added two threads to the list queue through the admin tool to node1 and node2 in a server group. I did a restart and got the following errors on both. 390603 : Entry does not exist in database. (ARERR 302) 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 I enabled the SQL/Filter/API logs and noticed few errors relating to escalation SYS:NPC:IM1-TriggerGroupNTG (attached to form NTE:SYS-NT Process Control) which runs every 1 minute. The escalation updates field z1D Action with the value START GROUP NOTIFICATION. It fails with the first error: 390603 : Entry does not exist in database. (ARERR 302) This action in turn causes a filter NTE:NPC:CreateGroupNTG_050_PNTG to do an insert to form NTE:SYS-Group NT Control which fails with the second error: 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 When removing the two threads I have added and doing a restart I get no errors. I also noticed that form NTE:SYS-NT Process Control still has some old entries with submit dates as far back as 2007, some 22 of them in total. Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry
I am currently getting these same errors frequently. I have opened a ticket with BMC and they really did not find anything. I am still researching the problem, I will let you know if I find anything. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Monday, June 08, 2009 4:14 AM To: arslist@ARSLIST.ORG Subject: The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry ** Dear all, ARS. 7.1 patch 4 / OS. NT2003 SRV Edition / DB. MS SQL SRV 2005 It states in the performance and optimisation manual, only one node in a server group should be used as the server for admin changes (i.e forms, workflow etc..) but both should be accessed when making other changes (i.e adding threads to a particular queue). I added two threads to the list queue through the admin tool to node1 and node2 in a server group. I did a restart and got the following errors on both. 390603 : Entry does not exist in database. (ARERR 302) 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 I enabled the SQL/Filter/API logs and noticed few errors relating to escalation SYS:NPC:IM1-TriggerGroupNTG (attached to form NTE:SYS-NT Process Control) which runs every 1 minute. The escalation updates field z1D Action with the value START GROUP NOTIFICATION. It fails with the first error: 390603 : Entry does not exist in database. (ARERR 302) This action in turn causes a filter NTE:NPC:CreateGroupNTG_050_PNTG to do an insert to form NTE:SYS-Group NT Control which fails with the second error: 390603 : The values for this entry violate a unique index that has been defined for this form. : NTE:SYS-Group NT Control entry:NTG00156348 When removing the two threads I have added and doing a restart I get no errors. I also noticed that form NTE:SYS-NT Process Control still has some old entries with submit dates as far back as 2007, some 22 of them in total. Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Question About Data Parsing
I have a data set that I am trying to parse out. The comes in as an example of 123-456, and 12-3456, and 1234-56. I know how to pull the data out based on how many characters there are say from the left side but was you can see this is dynamic. Is there any way in remedy to say, all characters to the first -? Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Question About Data Parsing
Okay well I got that to work. How about if there was a second one, like 123-456-789? How would I try and find the second - Kevin Begosh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, May 29, 2009 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** Yes. The STRSTR function allows you to base your actions on a character foun rather than a static position. You then use the position of the character as a variable in your LEFT, RIGHT, etc statements. You can put them in separate actions or nest them within one. Rick From: Begosh, Kevin Date: Fri, 29 May 2009 11:07:40 -0400 To: arslist@ARSLIST.ORG Subject: Question About Data Parsing I have a data set that I am trying to parse out. The comes in as an example of 123-456, and 12-3456, and 1234-56. I know how to pull the data out based on how many characters there are say from the left side but was you can see this is dynamic. Is there any way in remedy to say, all characters to the first -? Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Question About Data Parsing
Okay, so start the next string at that integers #? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, May 29, 2009 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** After you find the first one, you could break off the next part of the string using RIGHT or SUBSTR and then do a STRSTR on that string to find the next one. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, May 29, 2009 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** Okay well I got that to work. How about if there was a second one, like 123-456-789? How would I try and find the second - Kevin Begosh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, May 29, 2009 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** Yes. The STRSTR function allows you to base your actions on a character foun rather than a static position. You then use the position of the character as a variable in your LEFT, RIGHT, etc statements. You can put them in separate actions or nest them within one. Rick From: Begosh, Kevin Date: Fri, 29 May 2009 11:07:40 -0400 To: arslist@ARSLIST.ORG Subject: Question About Data Parsing I have a data set that I am trying to parse out. The comes in as an example of 123-456, and 12-3456, and 1234-56. I know how to pull the data out based on how many characters there are say from the left side but was you can see this is dynamic. Is there any way in remedy to say, all characters to the first -? Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Question About Data Parsing
Yes that works too. These are all great ideas. Thanks guys for your help. Kevin Begosh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, May 29, 2009 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** If you're using SUBSTR, you'd probably use the result of STRSTR + 1 to start just after the '-'. For example SUBSTR($string$, STRSTR($string$, '-') + 1) Would return the portion of the string after the first hyphen. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, May 29, 2009 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** Okay, so start the next string at that integers #? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, May 29, 2009 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** After you find the first one, you could break off the next part of the string using RIGHT or SUBSTR and then do a STRSTR on that string to find the next one. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, May 29, 2009 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** Okay well I got that to work. How about if there was a second one, like 123-456-789? How would I try and find the second - Kevin Begosh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, May 29, 2009 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Question About Data Parsing ** Yes. The STRSTR function allows you to base your actions on a character foun rather than a static position. You then use the position of the character as a variable in your LEFT, RIGHT, etc statements. You can put them in separate actions or nest them within one. Rick From: Begosh, Kevin Date: Fri, 29 May 2009 11:07:40 -0400 To: arslist@ARSLIST.ORG Subject: Question About Data Parsing I have a data set that I am trying to parse out. The comes in as an example of 123-456, and 12-3456, and 1234-56. I know how to pull the data out based on how many characters there are say from the left side but was you can see this is dynamic. Is there any way in remedy to say, all characters to the first -? Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Email Messages does not get submitted to the holding form if the subject is blank
Axton so are you saying not to use 1=2 anymore if you are above 5.X? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, May 13, 2009 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Email Messages does not get submitted to the holding form if the subject is blank ** Push if 1=2 has not been required since 5.x days; you are causing a table scan by not using a null qual to create a new record, unless you are running on a really old version. Is the filter triggered? What error do you get back when you trigger the filter and the record is not created? Axton Grams On Wed, May 13, 2009 at 6:57 AM, Shrestha, Manjari R. manjari.r.shres...@saic.com wrote: ** Hello all, I have a filter where when e-mail is submitted to the AR Email Message form and if 'Message Type' = Incoming it gets submitted to a holding form. Then I have Push if 1=2, If No Request Match: Create a new Request If Any Request Match: Modify First Matching Request And then it pushes the needed fields. I have noticed that when the subject line is empty it does not get submitted to the form. Any ideas? Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mobile Devices for CMDB
We are in the process of loading our CMDB. We are starting to look at mobile devices, Cell phones, Air Cards, Blackberry's, PDA's etc... I was curious to what classes people have loaded these into. I have read some BMC documentation and I did not really see anything pointing out mobile devices. Have people used existing classes, equipment, Computer System, or created a class like Mobile Device? Any Ideas, thoughts? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mobile Devices for CMDB
That’s what we were thinking for Blackberry’s but what about regular cell phones? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, May 08, 2009 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Mobile Devices for CMDB ** Most organizations have loaded them into Computer System and used the Product Catalog to segment the data. -Original Message- From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Fri, 8 May 2009 2:55 pm Subject: Mobile Devices for CMDB ** We are in the process of loading our CMDB. We are starting to look at mobile devices, Cell phones, Air Cards, Blackberry’s, PDA’s etc… I was curious to what classes people have loaded these into. I have read some BMC documentation and I did not really see anything pointing out mobile devices. Have people used existing classes, equipment, Computer System, or created a class like Mobile Device? Any Ideas, thoughts? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com _Platinum Sponsor: rmisoluti...@verizon.net mailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ A Good Credit Score is 700 or Above. See yours in just 2 easy steps! http://pr.atwola.com/promoclk/100126575x1221322931x1201367171/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072%26hmpgID=62%26bcd=May5509footerNO62 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Pass Login credentials to Midtier
http://poc-test-02/arsys/servlet/ViewFormServlet?server=servernameform= CS%3aIncidentsview=viewnameusername=testpwd=test123 Just fill in the servername and the view name of the form CS:Incidents and this should work Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Aditya C Sent: Monday, April 27, 2009 6:38 AM To: arslist@ARSLIST.ORG Subject: Re: Pass Login credentials to Midtier ** Still not working, I have the form name as :CS:Incidents_view and webview of this form is CS_knownincidents So if i use the following link:- http://poc-test-02/arsys/servlet/ViewFormServlet?form=CS:Incidents_view /CS_knownincidents/server=poc-test-02username=testpwd=test123 does not work Do i need to make any changes in the above link? On Mon, Apr 27, 2009 at 5:13 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** You must have the server configured to Allow Guest Users. Also the login must not match any existing login id's or it will not work. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Aditya C Sent: Monday, April 27, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Pass Login credentials to Midtier ** When i remove the slash '/' sign also it throws me to the login page. On Mon, Apr 27, 2009 at 4:45 PM, Aditya C adityarem...@gmail.com wrote: Mine is AR 7.5 , Oracle 10 G On Mon, Apr 27, 2009 at 4:42 PM, O'Brien, Keith KOB. (Citco) kobr...@citco.com wrote: ** What environment are you working on? I had this working on AR v6.3 / Solaris 10 / Oracle 10 Regards, Keitho From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Aditya C Sent: 27 April 2009 12:08 To: arslist@ARSLIST.ORG Subject: Re: Pass Login credentials to Midtier ** I tried this however it does not seem to work, I am using the below link:- http://poc-test-02/arsys/shared/login.jsp?/arsys/forms/poc-test-02/CS:In cidents_view/Default+Admin+View?mode=Submit/username=asharmapwd=test12 3 On Mon, Apr 27, 2009 at 4:27 PM, O'Brien, Keith KOB. (Citco) kobr...@citco.com wrote: ** You should be able to add a default Login Name and Password at the end of the URL username=keithopwd=letmein Regards, Keitho From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Aditya C Sent: 27 April 2009 11:25 To: arslist@ARSLIST.ORG Subject: Pass Login credentials to Midtier ** Hello Everyone, I have a requirement where i need to pass a generic login credentials to the midtier so that the login page does not comeup. Suppose i click on the link and it should open direclty the destination page without askin me the login screen. Thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Capture Client Version
Roger, I this is not a technical solution but you could always ask them what color the login is when they bring it up. That should be able to tell you what version at least between 6 and 7. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Thanks for the update, Dave. This really helps. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version Roger, If it's being captured at login, then I would assume that an Active Link is firing on open of the Home Page or a hidden form that is associated with login workflow. I believe that $VERSION$ is part of the API call within the clients. Is there any home grown programs that are using older API's to create or modify records? Some of our contractors Push/Pull data from our AR System to their custom tracking program. That interface uses older API's. I would turn on Active Link logging on the Client. That should trap the Active Link that is creating the record. From there you could add workflow that adds IP address, etc to further identify the source. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Adding an Incident field to SRM
Scott, I would like a copy of this is you could send it to me. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN Sent: Monday, April 06, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Adding an Incident field to SRM All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I recently was tasked to add an Asset Tag field to SRM that would ask the User for his Asset Tag and then pass the data to the Incident and create a relationship to the affected asset (if there is one) on the Relationships Tab. I was able to use some temporary display only fields to do the work (since I didn't want to add any fields to the form) on the HPD:Help Desk form (plus a couple of filters) but when I tried to create a field in SRM to capture the data and pass it on to Incident, I got nothing but errors (ARERR 311 to be exact). So I worked with BMC to find out why. It turns out that not only do you have to configure SRM to use a specific field on the Incident form, which is fairly not straightforward, you have to update the HPD:Help Desk staging form (which sits between SRM and HPD:Help Desk) and update a Filter that pushes the staging form data to Incident. Needless to say, none of this is documented. And (shocker!) BMC doesn't even follow its own recommendations when it comes to staging forms or filter creation (they have the Matching IDs option for a reason). So, to make it less painful for the next person, I wrote it all up in a little document which I would like to attach to this post. But I can't. So if anyone else out there would like a copy of the Word doc, let me know. -scott philben sphil...@mac.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: CAC Card Integration
I am actually interested in this for a contract I am on. Can you send me some information. Kevin Begosh From: Action Request System discussion list(ARSList) on behalf of Bert Shuler Sent: Wed 3/25/2009 1:05 PM To: arslist@ARSLIST.ORG Subject: ADV: CAC Card Integration Our team has completed a number of complicated SSO solutions and recently a DOD CAC Card integration with ARS Remedy. Our skills in Remedy, Java, and C++ (and BMC graciously providing the hooks) make this integration possible. We can provide integration with the Mid-Tier and the User GUI. If you are interested in any form of Single Sign On or Certificate Based Authentication, please contact me off list. Thanks, Bert Shuler bertshu...@yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Workflow Order Question
I remember using that awhile ago in 6 for something like that and it worked for me. I have also used after submit in a AL to display that ID in a dialog for a custom form I created. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, March 20, 2009 7:55 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question ** Actually, people use LastId for that exact purpose all the time. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Fri, 20 Mar 2009 09:13:02 -0400 To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question Hi Kevin, No I can not use that. I need this at the time the tkt is created so that it is part of the email that is sent out at tkt creation. My original question is about workflow timing and the log file. Do the events occur in the same order as they appear in the log? The logs show the PO numbers getting populated before the HD tkt creation but they are not being pushed to the HD tkt at creation. From: Action Request System discussion list(ARSList) [mailto:ar l...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, March 19, 2009 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow Order Question ** I am sure someone will tell me if I am wrong but I think you might be able to use the last ID keyword.. I think Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, March 19, 2009 1:30 PM To: arslist@ARSLIST.ORG Subject: Workflow Order Question ** We have a custom purchasing application in Remedy. At the end of the purchasing process a Help Desk ticket (HD .6) is created. I am trying to populate the description field with our back end purchase order number. The Remedy purchase request may have more then 1 PO#. At the time that the HD tkt is created I am populating a field on the purchasing form with the PO numbers (they are on a sub form). The description field is not getting the PO number. I thought this was might be caused by the HD tkt being created before I populate the field with the PO numbers. I turned on AL and Filter logging and according to the logs the PO field is being populated and then the HD tkt is being created. So is the timing in the logs accurate? If so any idea why this is happening? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Workflow Order Question
I am sure someone will tell me if I am wrong but I think you might be able to use the last ID keyword.. I think Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, March 19, 2009 1:30 PM To: arslist@ARSLIST.ORG Subject: Workflow Order Question ** We have a custom purchasing application in Remedy. At the end of the purchasing process a Help Desk ticket (HD 5.6) is created. I am trying to populate the description field with our back end purchase order number. The Remedy purchase request may have more then 1 PO#. At the time that the HD tkt is created I am populating a field on the purchasing form with the PO numbers (they are on a sub form). The description field is not getting the PO number. I thought this was might be caused by the HD tkt being created before I populate the field with the PO numbers. I turned on AL and Filter logging and according to the logs the PO field is being populated and then the HD tkt is being created. So is the timing in the logs accurate? If so any idea why this is happening? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Free Mid-Tier toolbar from IT Prophets
Scott, How does this work with Load Balancers and SSO? Kevin Begosh Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: Thursday, March 05, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: ADV: Free Mid-Tier toolbar from IT Prophets ** Advertisement Listers, IT Prophets would like to announce its first release of RemBar, a FREE Internet Explorer toolbar for the BMC/Remedy Mid-Tier 7.x. RemBar's features include the ability to receive real-time Remedy Alerts via the Mid-Tier (without having to actually refresh the Alerts form) and the ability to track the login status of the user anytime the user's Internet Explorer browser is open. With RemBar, even if a user navigates away from the Mid-Tier, the RemBar status icon lets users know they are still logged in (and, in most cases, still consuming a floating license). RemBar adds Mid-Tier logout functionality from the browser without having to access a Mid-Tier url. You can download RemBar free from our website: http://www.itprophets.com/index-5.html. Please view the short videos for additional information on RemBar. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM - checker utility for first ITSM install
If you look at the install guides for any of the ITSM apps, Incident, Change etc.. it will tell you in which order to install. I have installed all components on all different OS’s and many different customers. The problem I have had is there is always a different gotcha with different customers. There does not appear to be any functionality. I would recommend that you read all of the install guides for the apps you are installing. I would recommend that you keep to BMC’s requirements for hardware among other things. The rest is just going to come with experience. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, March 02, 2009 5:52 AM To: arslist@ARSLIST.ORG Subject: ITSM - checker utility for first ITSM install ** Hi everyone, I am just about to get my hands dirty for the first time with the ITSM apps (all previous experience was with designing bespoke apps/forms...what am i letting myself in for !!!) and noticed on the ITSM Configuration quick start sheet, that option 1 states. Run the environment checker utility 1 - Can anyone confirm where this utility is please (CD, downloadable, other) 2 - Also, I believe that Atrium CMDB must be installed first, then install the apps, then install the licensescorrect ? If anyone knows of any gotya's, i'd love to hear them ! :o) thanks in advance. Sean __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Re: Tomcat Settings for ARS 7.1
Does anyone know where the java heap size allocation is for Servlet. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, February 13, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** I have not seen it in writing, but when we were doing performance testing of the 7.x mid-tiers over the last two years we found that any max setting over 1536 made tomcat unstable or hindered startup. This was true in both Win2K3 x86 and x64 environments, with several versions of tomcat (all 32-bit of course). Until we get a 64-bit tomcat, 64-bit JVM, and 64-bit mid-tier that actually work together properly, I'm guessing that this restriction will remain in place. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, February 13, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** I was actually told by a web server person at BMC, I will leave their name out that said when dealing with java heap size and Tomcat for RKM/Midtier you should not put the maximum size any higher than 1536MB regardless of how much RAM you server might have. They said that if you do Tomcat will not start. Has anyone ever heard of this. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, February 06, 2009 1:43 PM To: arslist@arslist.org Subject: Re: Tomcat Settings for ARS 7.1 ** The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Okay thanks I will check that. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, February 17, 2009 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 If by Servlet you are referring to New Atlanta's ServletExec products, it's located in the StartServletExec.bat file inside the instance folder where you installed the product: ...\Program Files\New Atlanta\ServletExec AS\se-xxx You usually have to add these parameters before the -classpath definition: ...\Program Files\Java\jdk1.5.0_17\bin\java -Xms512m -Xmx1536m -classpath //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, February 17, 2009 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Does anyone know where the java heap size allocation is for Servlet. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, February 13, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** I have not seen it in writing, but when we were doing performance testing of the 7.x mid-tiers over the last two years we found that any max setting over 1536 made tomcat unstable or hindered startup. This was true in both Win2K3 x86 and x64 environments, with several versions of tomcat (all 32-bit of course). Until we get a 64-bit tomcat, 64-bit JVM, and 64-bit mid-tier that actually work together properly, I'm guessing that this restriction will remain in place. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, February 13, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** I was actually told by a web server person at BMC, I will leave their name out that said when dealing with java heap size and Tomcat for RKM/Midtier you should not put the maximum size any higher than 1536MB regardless of how much RAM you server might have. They said that if you do Tomcat will not start. Has anyone ever heard of this. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, February 06, 2009 1:43 PM To: arslist@arslist.org Subject: Re: Tomcat Settings for ARS 7.1 ** The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Re: Tomcat Settings for ARS 7.1
I was actually told by a web server person at BMC, I will leave their name out that said when dealing with java heap size and Tomcat for RKM/Midtier you should not put the maximum size any higher than 1536MB regardless of how much RAM you server might have. They said that if you do Tomcat will not start. Has anyone ever heard of this. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, February 06, 2009 1:43 PM To: arslist@arslist.org Subject: Re: Tomcat Settings for ARS 7.1 ** The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Yes I forgot to mention that it was only on a windows box not UNIX. Thanks for confirming. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, February 13, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** I have not seen it in writing, but when we were doing performance testing of the 7.x mid-tiers over the last two years we found that any max setting over 1536 made tomcat unstable or hindered startup. This was true in both Win2K3 x86 and x64 environments, with several versions of tomcat (all 32-bit of course). Until we get a 64-bit tomcat, 64-bit JVM, and 64-bit mid-tier that actually work together properly, I'm guessing that this restriction will remain in place. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Friday, February 13, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** I was actually told by a web server person at BMC, I will leave their name out that said when dealing with java heap size and Tomcat for RKM/Midtier you should not put the maximum size any higher than 1536MB regardless of how much RAM you server might have. They said that if you do Tomcat will not start. Has anyone ever heard of this. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, February 06, 2009 1:43 PM To: arslist@arslist.org Subject: Re: Tomcat Settings for ARS 7.1 ** The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Incident Relationship Issue
Yeah it might. We also just got a hot fix from BMC for this one that I am going to put in. It may be the same thing that is in patch 9. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J.T. Shyman Sent: Wednesday, February 11, 2009 9:58 PM To: arslist@arslist.org Subject: Re: Incident Relationship Issue ** Kevin, patch 9 for ITSM may help you. It fixes this defect, according to the readme: SW00300084 Performance bottlenecks occur on a large scale implementation of the BMC Remedy Incident Management application when relating Incident records. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, February 11, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Incident Relationship Issue List, I have an issue with Incident Management that I am wondering if anyone else has had. I will give the scenario A incident is created and then multiple incidents are created after that one and then related back to the original as a duplicate. Then when the original is resolved thus resolving the rest of them it takes a long time and sometimes does not even resolve the original incident as well as the duplicates. I had one incident with 10 duplicates related to it and I resolved the original and after a day none of them are resolved. I have been working with BMC on this but no luck. Has anyone else had this issue. AR Server 7.1 patch 4, ITSM 7.03 patch 8 Unix Server, Oracle 10 DB. Let me know if any more information is needed or if this scenario does not make sense. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Incident Relationship Issue
List, I have an issue with Incident Management that I am wondering if anyone else has had. I will give the scenario A incident is created and then multiple incidents are created after that one and then related back to the original as a duplicate. Then when the original is resolved thus resolving the rest of them it takes a long time and sometimes does not even resolve the original incident as well as the duplicates. I had one incident with 10 duplicates related to it and I resolved the original and after a day none of them are resolved. I have been working with BMC on this but no luck. Has anyone else had this issue. AR Server 7.1 patch 4, ITSM 7.03 patch 8 Unix Server, Oracle 10 DB. Let me know if any more information is needed or if this scenario does not make sense. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com mailto:kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Thanks a lot Joe. The server I am referring to has 8GB of RAM so we could probably go higher than 300 and 1024 Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, February 06, 2009 1:43 PM To: arslist@arslist.org Subject: Re: Tomcat Settings for ARS 7.1 ** The max should not be larger than 65 to 70 percent of the total available free memory (unused) before Tomcat is started. Anything larger and you will have problems even starting the service or it may crash while stopping tomcat. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 9:30:58 PM Subject: Re: Tomcat Settings for ARS 7.1 ** For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Issues with Plugin
I am currently having issue with AR Plugin after I just installed Problem Management 7.03 for AR Server 7.1 Patch 5. When I click on the Problem Management Link and the overview console link from the home page I keep getting the same error message ARERR [8939] The AR System Plug-In Server is not responding. Cannot connect to the system at this time. Contact your AR System Admin for assistance. RPC: Time Out I am however able to load the incident Management link and the admin console, and application console. We are on windows 2003, Oracle 10 Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com mailto:kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Issues with Plugin
I actually talked with BMC about this and there is a know issue with the ardbcquery.dll that is installed with problem management for Problem Management 7.03. It is fixed in the most recent patches. They gave me a new dll and I replaced the one that was there and it fixed my problem. Thanks Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 05, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: Issues with Plugin ** Kevin, You must be running short on Filter API threads. Increase those and give it a shot.. You may need to arsignal the server or restart the services after adjusting the max and min threads for Filter API.. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:12:51 PM Subject: Issues with Plugin ** I am currently having issue with AR Plugin after I just installed Problem Management 7.03 for AR Server 7.1 Patch 5. When I click on the Problem Management Link and the overview console link from the home page I keep getting the same error message ARERR [8939] The AR System Plug-In Server is not responding. Cannot connect to the system at this time. Contact your AR System Admin for assistance. RPC: Time Out I am however able to load the incident Management link and the admin console, and application console. We are on windows 2003, Oracle 10 Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
For the Min and Max of the memory pool can you make it to big? Like for instance we have it as 300 and 1024. I do not know who made it that I just checked after this email. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Thursday, February 05, 2009 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Go into program filesapache tomcat 5xmonitor tomcat this will open the properties dialog go to Java tab and set min to 512mb and max to 1536(on Apache for webserver you can set up to 2gb) from General tab, Stop tomcat and Start You maybe crashing due to default JVM max which is way too low, 256mb Hope this helps! YHK On Thu, Feb 5, 2009 at 4:34 PM, kishorkv kisho...@hotmail.com wrote: ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. View this message in context: Tomcat Settings for ARS 7.1 http://n2.nabble.com/Tomcat-Settings-for-ARS-7.1-tp2277436p2277436.html Sent from the ARS (Action Request System) mailing list archive http://n2.nabble.com/ARS-%28Action-Request-System%29-f1093659.html at Nabble.com. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Apache Tomcat Memory Pool
Does anyone know what the BMC recommended or what the best settings are for the Apache Tomcat memory pool for the Mid Tier. We are windows 2003 and we have two mid tiers that are load balanced. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com mailto:kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Apache Tomcat Memory Pool
What about the minimum 1024? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, February 03, 2009 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** All of my mid-tier, RKM, or other tomcats servers are set to Initial Memory Pool = 1536, Maximum Memory Pool = 1536, Thread Stack Size = 3000, and Shutdown Timeout = 240; all other settings are default as installed. This is on either x86 or x64 Win2K3 servers. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, February 03, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Apache Tomcat Memory Pool ** Does anyone know what the BMC recommended or what the best settings are for the Apache Tomcat memory pool for the Mid Tier. We are windows 2003 and we have two mid tiers that are load balanced. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Apache Tomcat Memory Pool
Okay thanks Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, February 03, 2009 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** I have used that in the past - someone who knew tomcat better than I recommended setting the min and max to the same value, so I have run that way in testing and production for over a year now without any problems. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, February 03, 2009 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** What about the minimum 1024? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, February 03, 2009 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** All of my mid-tier, RKM, or other tomcats servers are set to Initial Memory Pool = 1536, Maximum Memory Pool = 1536, Thread Stack Size = 3000, and Shutdown Timeout = 240; all other settings are default as installed. This is on either x86 or x64 Win2K3 servers. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, February 03, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Apache Tomcat Memory Pool ** Does anyone know what the BMC recommended or what the best settings are for the Apache Tomcat memory pool for the Mid Tier. We are windows 2003 and we have two mid tiers that are load balanced. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Apache Tomcat Memory Pool
thanks Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 03, 2009 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** Kevin, Its in the startup of tomcat if you start it using the batch file instead of the service on windows (I'm not really a windows expert). The equivalent of that bat file on windows is the startup.sh file in UNIX. On this file there is a JAVA_OPT parameter that already has default settings for -Xms and -Xmx with the sizes as arguments. On that same line after or before these parameters insert the -Xincgc parameter with no arguments. Stop Tomcat and then restart it by running the bat file. Before running the bat file however make sure all the paths for various other parameters such as JAVA_HOME, CATALINA_HOME etc are correct. Alter then if you have used anything other than default paths to install Tomcat. Beyond this my knowledge of setting and running Tomcat from the bat file on windows is limited as I more experience with running it on UNIX / Linux.. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Apache Tomcat Memory Pool
Yes this does help and I am on 7.1 as well so this would help out a lot. We are having those exact issue with Tomcat crashing. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 03, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** Thsi is more of a Tomcat setting than a 'BMC recommended' setting. The golden rule for sizing tomcat memory is to not use more than 65% to 70% of the available free memory before the tomcat service is started. This gives the server at least 30% to 35% headroom. With that in mind it is nice to have a max memory of at least around the 3 GB mark where the usage of the servers is about average. Since you are using tomcat, if you are using Mid-Tier 7.1, I would recommend to hop on the patch 006. In my experience here the earlier patches had a memory issue, that addresses OutOfMemory errors that cause Tomcat to crash which was addressed in Patch 006. Also the performance is way better as I have noticed that it takes a relatively short time for the server to build its cache after an initial restart on patch 006 (at least 5 to 10 times faster) than it was on lets say Patch 003. I haven't tried patches in between 003 and 006 Hope this helps.. Cheers Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 3, 2009 12:53:46 PM Subject: Apache Tomcat Memory Pool ** Does anyone know what the BMC recommended or what the best settings are for the Apache Tomcat memory pool for the Mid Tier. We are windows 2003 and we have two mid tiers that are load balanced. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Apache Tomcat Memory Pool
How do you turn on Another useful tip would be to turn on incremental garbage collection. This is always good to free up unused portions of memory that haven't been used for a significant time interval. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 03, 2009 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** Patch 006 has definitely seen a marked decrease in the tomcat crashes we have experienced here and that too those were not becuase of OutOfMemory errors. If you view the contents of your current catalina.out file, I can bet that your crashes are due to OutOfMemory errors. Another useful tip would be to turn on incremental garbage collection. This is always good to free up unused portions of memory that haven't been used for a significant time interval. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 3, 2009 3:14:40 PM Subject: Re: Apache Tomcat Memory Pool ** Yes this does help and I am on 7.1 as well so this would help out a lot. We are having those exact issue with Tomcat crashing. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 03, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Apache Tomcat Memory Pool ** Thsi is more of a Tomcat setting than a 'BMC recommended' setting. The golden rule for sizing tomcat memory is to not use more than 65% to 70% of the available free memory before the tomcat service is started. This gives the server at least 30% to 35% headroom. With that in mind it is nice to have a max memory of at least around the 3 GB mark where the usage of the servers is about average. Since you are using tomcat, if you are using Mid-Tier 7.1, I would recommend to hop on the patch 006. In my experience here the earlier patches had a memory issue, that addresses OutOfMemory errors that cause Tomcat to crash which was addressed in Patch 006. Also the performance is way better as I have noticed that it takes a relatively short time for the server to build its cache after an initial restart on patch 006 (at least 5 to 10 times faster) than it was on lets say Patch 003. I haven't tried patches in between 003 and 006 Hope this helps.. Cheers Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 3, 2009 12:53:46 PM Subject: Apache Tomcat Memory Pool ** Does anyone know what the BMC recommended or what the best settings are for the Apache Tomcat memory pool for the Mid Tier. We are windows 2003 and we have two mid tiers that are load balanced. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5?
I was just on their website and it is not out there yet. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia Sent: Friday, January 16, 2009 9:35 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5? A support engineer from BMC just told me that Remedy 7.5 is being released today...is that true? -Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Turn off Approval Server
What is the easiest way to turn off the approval server for windows 2003 server, AR Server 7.1 Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Turn off Approval Server
Well I would like to keep it in there so we can bring it back in case we ever needed it. So can I just put a # in front of it or in windows do I have to put ##. I know with UNIX I would put # but I am not 100% sure about windows. From: Action Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Wed 1/14/2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server I think the approval server is a plugin with 7.1 thus look for the line Plugin: arapprov.dll (or something like that) in the ar.conf file and remove it and restart Kind regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: 14 January 2009 13:49 To: arslist@ARSLIST.ORG Subject: Turn off Approval Server What is the easiest way to turn off the approval server for windows 2003 server, AR Server 7.1 Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3764 (20090114) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com http://www.eset.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Turn off Approval Server
what about armonitor.cfg, same thing just one # or two? From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Wed 1/14/2009 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server ** It's not a unix shell script; it is interpreted by arserver, so the same rules should apply on all operating systems. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin kevin.beg...@lmco.com wrote: Well I would like to keep it in there so we can bring it back in case we ever needed it. So can I just put a # in front of it or in windows do I have to put ##. I know with UNIX I would put # but I am not 100% sure about windows. From: Action Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Wed 1/14/2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server I think the approval server is a plugin with 7.1 thus look for the line Plugin: arapprov.dll (or something like that) in the ar.conf file and remove it and restart Kind regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: 14 January 2009 13:49 To: arslist@ARSLIST.ORG Subject: Turn off Approval Server What is the easiest way to turn off the approval server for windows 2003 server, AR Server 7.1 Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3764 (20090114) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com http://www.eset.com/ http://www.eset.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Turn off Approval Server
yeah I was just wondering about that file as well for other things like recon, assignment engine etc... For some reason I remember somewhere that with windows you were suppose to put ##. I could be wrong. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Wed 1/14/2009 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server ** Don't you disable it from the ar.conf file?? Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 10:20:22 AM Subject: Re: Turn off Approval Server what about armonitor.cfg, same thing just one # or two? From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Wed 1/14/2009 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server ** It's not a unix shell script; it is interpreted by arserver, so the same rules should apply on all operating systems. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin kevin.beg...@lmco.com wrote: Well I would like to keep it in there so we can bring it back in case we ever needed it. So can I just put a # in front of it or in windows do I have to put ##. I know with UNIX I would put # but I am not 100% sure about windows. From: Action Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Wed 1/14/2009 9:32 AM To: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Turn off Approval Server
okay thanks for your help. From: Action Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Wed 1/14/2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server There is nothing to turn off in the armonitor.conf for approval but if you wanted to turn anything off there then yes, again its the AR System code that looks for # not an operating system thing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: 14 January 2009 15:20 To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server what about armonitor.cfg, same thing just one # or two? From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Wed 1/14/2009 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server ** It's not a unix shell script; it is interpreted by arserver, so the same rules should apply on all operating systems. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin kevin.beg...@lmco.com wrote: Well I would like to keep it in there so we can bring it back in case we ever needed it. So can I just put a # in front of it or in windows do I have to put ##. I know with UNIX I would put # but I am not 100% sure about windows. From: Action Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Wed 1/14/2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server I think the approval server is a plugin with 7.1 thus look for the line Plugin: arapprov.dll (or something like that) in the ar.conf file and remove it and restart Kind regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: 14 January 2009 13:49 To: arslist@ARSLIST.ORG Subject: Turn off Approval Server What is the easiest way to turn off the approval server for windows 2003 server, AR Server 7.1 Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3764 (20090114) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com http://www.eset.com/ http://www.eset.com/ http://www.eset.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3764 (20090114) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com http://www.eset.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Turn off Approval Server
great, thanks a lot. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Wed 1/14/2009 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server ** No a single # character is good - anything after that is ignored so it doesn't really matter if you put another # symbol or a hundred after that on the same line. The important thing is the first character on a new line in the conf file should not be a # character if it doesn't have to be commented. Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 10:39:51 AM Subject: Re: Turn off Approval Server yeah I was just wondering about that file as well for other things like recon, assignment engine etc... For some reason I remember somewhere that with windows you were suppose to put ##. I could be wrong. From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza Sent: Wed 1/14/2009 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server ** Don't you disable it from the ar.conf file?? Joe From: Begosh, Kevin kevin.beg...@lmco.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 10:20:22 AM Subject: Re: Turn off Approval Server what about armonitor.cfg, same thing just one # or two? From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Wed 1/14/2009 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server ** It's not a unix shell script; it is interpreted by arserver, so the same rules should apply on all operating systems. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 14, 2009 at 8:47 AM, Begosh, Kevin kevin.beg...@lmco.com wrote: Well I would like to keep it in there so we can bring it back in case we ever needed it. So can I just put a # in front of it or in windows do I have to put ##. I know with UNIX I would put # but I am not 100% sure about windows. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Replace current window with a confirmation and details from the request
What he mentioned before Well...you could have an AL that fires on 'After Submit' that opens a new window in modify mode where 'Request ID' = $LASTID$...and then a close window action. Works like a charm. I needed to do this before and used the same way. Make sure you do a 'After Submit' in the AL. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Replace current window with a confirmation and details from the request What I am trying to do is when the user hits the submit button, the record gets created in the database and the current screen where user was entering data just shows a text Thank you for submitting the request. You kind of answered my question. I have to give it a try. I could have a AL which hides all the fields in the current form and unhide a field which shows the text I want to show. I am not sure if I can include the value of the request ID in the text i.e: Thank you for submitting Request ID:X Thanks LJ Longwing wrote: Well...you could have an AL that fires on 'After Submit' that opens a new window in modify mode where 'Request ID' = $LASTID$...and then a close window action. Is that what you were looking for? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 4:29 AM To: arslist@ARSLIST.ORG Subject: Replace current window with a confirmation and details from the request Remedy 7.1 Hi: I have created a form where users make requests and when they hit the submit button, instead of popping up confirmation in a new window, I want to show confirmation with details from the request in the current window. Is this possible? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Vista Issues with 7.0 User tool.
We actually found out that it is his machine for some reason because we have other users with Vista that are having no issues. I have also found the issue with Spell checker but that always does not appear to happen with all vista installation. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Stroud, Natalie K Sent: Tuesday, December 16, 2008 5:25 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** Here are few issues we've encountered at our site running User Tool v. 7.1 Patch 003 under Vista Enterprise Edition: (Sorry, Kevin, yours isn't one of them) If the user has spell check turned on and creates a ticket in which a spelling error is found, the spell check window comes up behind the Remedy client, which makes it appear that the Remedy client has hung. We don't have a fix, only a workaround: Alt-Tab to the spell-check window. (And there's a registry hack to revert to the classic Alt-Tab icons if you don't like the Vista default ones or find them to be hard to decipher. Just go to HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer and create a DWORD called AltTabSettings and set it to 1.) If your print-a-ticket option involves a Crystal Report, it sometimes prints 15+ copies of the ticket. We finally fixed it by having our print option create a ReportLink report and print that instead, but our IT department also found that there was a print driver option pertaining to spooling (and I'm sorry, but I forget the details off the top of my head) that would resolve this problem if you changed it from the default value. If anyone is interested, I can probably dig those details up. Kevin, for your problem, I'd just suggest some generic troubleshooting steps, if you haven't tried these already: 1. Can you tell if they're authenticating properly? 2. See if they have the same problem logging in from a different machine. That will at least help you narrow it down whether it's a machine problem or an account problem. 3. If it's clearly an account problem and they log in via a Preference Server, blow away the Preferences file and have them log in again so it recreates. 4. If it's a machine problem, clear out their local ARS cache (most likely c:\users\all users\ar system\home, though it can be under their own profile instead of all users if they elected to have Remedy available for just themselves during the installation process.) We've found that weirdness happens once the users reach 100+ folders in the local cache. Good luck! Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 nkst...@sandia.gov mailto:nkst...@sandia.gov From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, December 16, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** We have other users using the same version on vista with no issues as well. I was just wondering if anyone had heard of anything or any fixes. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gayford, Matthew C. Sent: Tuesday, December 16, 2008 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** Hi Kevin, I'm running the 7.0.01 patch 003 client tool on Windows Vista Enterprise edition and haven't had any errors. Perhaps you need a newer version? -Matt Matthew C. Gayford Application Developer Remedy Administrator University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, December 16, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Vista Issues with 7.0 User tool. ** We are currently having some issues with a Vista user enterprise edition with the user tool. He is using the user tool version 7.0 and when he clicks on any of the quick links or navigation bars nothing happens. He is able to open forms from the object list but none of the quick links appear to work. We are on AR Server 7.1 patch 4, UNIX OS. Has anyone heard of this or had any issue with this. BMC said that there has been no reports of any issues with this. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor
Re: Vista Issues with 7.0 User tool.
BMC says of course to upgrade to the new version of the user tool but we have everyone on the same version and many of them vista and many of them XP and this is the first we have heard of anything. It is something particular to this guys vista for some reason. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Wednesday, December 17, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. Isn't it always out of our control? Sigh :) Good luck with it. Let us know your findings...I am sure many of us will hit the same issue at some point. Steve On Dec 17, 11:29 am, Begosh, Kevin kevin.beg...@lmco.com wrote: That is out of my control :) Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Wednesday, December 17, 2008 11:28 AM To: arsl...@arslist.org Subject: Re: Vista Issues with 7.0 User tool. Not to be trite, but the solution is probably to downgrade to XP :). Our department took one look at the resource hog that is Vista, and the crap that is the new version of Office and ran screaming...thank god. But yeah, as someone else posted, the spellchecker caused some issues when we tested it out. There were others that screwed up apps, but they had more to do with drivers. Steve On Dec 16, 1:28 pm, Begosh, Kevin kevin.beg...@lmco.com wrote: We are currently having some issues with a Vista user enterprise edition with the user tool. He is using the user tool version 7.0 and when he clicks on any of the quick links or navigation bars nothing happens. He is able to open forms from the object list but none of the quick links appear to work. We are on AR Server 7.1 patch 4, UNIX OS. Has anyone heard of this or had any issue with this. BMC said that there has been no reports of any issues with this. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Vista Issues with 7.0 User tool.
Thanks for the suggestions. I will try all of these with him to see if they can resolve the issue. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, December 17, 2008 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** Yeah, that's kind of an important piece of the puzzle. ;] But it's good you thought of it. If my original suggestion to clear the local ARS cache doesn't help, then have you tried uninstalling/reinstalling the Remedy client? If that doesn't help, what about this guy's setup is different from the users who aren't having the problem? You might consider bringing one of your desktop support people in on this to get their perspective/assistance, because they tend to know more about what a standard configuration in your organization should look like and the stuff I'm going to throw out is probably more in their job description than yours. Back when I was still in desktop support, I had many cases where there would be some weird problem a user was having, and when I went by to take a look, I'd notice something about their setup that was a little out of the ordinary, and if I would remove that out-of-the-ordinary thing from the equation (or at least shift it around a bit), voila, the problem went away. Here is a random grab bag of out of the ordinary things you might consider: * John Reiser mentioned the dual monitor setup in 2-1 configuration. Does switching that around solve the problem? * Does this guy have some sort of elevated privilege or Smart Card or two-factor account when the other users around him don't? If so, and he can remove the Smart Card and still be logged in, does that resolve the problem. * Does he have some weird little program he's running that could be running on the same port as the Remedy client? Remove it and see if he still has the problem. * Does he use something like a KVM switch (for running multiple computers from the same keyboard/video/mouse) and if so, does he have the problem if he doesn't use it? * Does he use a wireless/keyboard or mouse and if so, does using a standard one resolve the problem? Or, does he just need to change the battery? Or, is he using it from a position where it can't communicate properly with the receiver? * Does he experience weird behaviors with other apps that access the network? If so, could be an issue with his NIC, or with the connection between his desk and wherever your ARS Server is (we have some external users who access our Remedy server via a VPN switch of some kind, and we've had problems with the VPN switch mangling some of the Remedy-specific authentication packets and causing the users all sorts of grief.) Good luck, and let us know if you (or your IT department) figures it out. Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 nkst...@sandia.gov mailto:nkst...@sandia.gov From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, December 17, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** I guess I forgot that mention that part, I logged onto his system using my account and I got the same results. I also had him log into another computer and he was able to work on it with no issues. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, December 17, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** I tend to wonder if there's not a way to use Save Window Workspace to have the Remedy window open somewhere different from the spell-check window so you can at least see that it needs attention, but of course, that is a lot easier if the user has at least dual monitors. (I myself just got triples, and woohee is that ever fun ;] ) You can't assume based on the fact that other Vista users aren't having his problem that it's not an account problem. The only way to know for sure is to have him log in on a machine where another user is not having the problem. Or, have a user who is not having the problem but has access to the same Quick Links log in on his machine. Because regardless whether you have a working account on a problematic machine or a problematic account on a working machine, you're still going to have some sort of symptom, and you're a step closer to a solution if you are certain which one you're dealing with. Trust me, I
Re: Vista Issues with 7.0 User tool.
I guess I forgot that mention that part, I logged onto his system using my account and I got the same results. I also had him log into another computer and he was able to work on it with no issues. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, December 17, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** I tend to wonder if there's not a way to use Save Window Workspace to have the Remedy window open somewhere different from the spell-check window so you can at least see that it needs attention, but of course, that is a lot easier if the user has at least dual monitors. (I myself just got triples, and woohee is that ever fun ;] ) You can't assume based on the fact that other Vista users aren't having his problem that it's not an account problem. The only way to know for sure is to have him log in on a machine where another user is not having the problem. Or, have a user who is not having the problem but has access to the same Quick Links log in on his machine. Because regardless whether you have a working account on a problematic machine or a problematic account on a working machine, you're still going to have some sort of symptom, and you're a step closer to a solution if you are certain which one you're dealing with. Trust me, I did IT desktop support for nearly 10 years before I started testing Remedy, and I learned a lot about the importance of confirming my assumptions. Probably around 40% of the time when I was stuck on a problem, a faulty assumption was part of the reason. Good luck! Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 nkst...@sandia.gov mailto:nkst...@sandia.gov msportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Vista Issues with 7.0 User tool.
That is out of my control :) Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Wednesday, December 17, 2008 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. Not to be trite, but the solution is probably to downgrade to XP :). Our department took one look at the resource hog that is Vista, and the crap that is the new version of Office and ran screaming...thank god. But yeah, as someone else posted, the spellchecker caused some issues when we tested it out. There were others that screwed up apps, but they had more to do with drivers. Steve On Dec 16, 1:28 pm, Begosh, Kevin kevin.beg...@lmco.com wrote: We are currently having some issues with a Vista user enterprise edition with the user tool. He is using the user tool version 7.0 and when he clicks on any of the quick links or navigation bars nothing happens. He is able to open forms from the object list but none of the quick links appear to work. We are on AR Server 7.1 patch 4, UNIX OS. Has anyone heard of this or had any issue with this. BMC said that there has been no reports of any issues with this. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Vista Issues with 7.0 User tool.
We are currently having some issues with a Vista user enterprise edition with the user tool. He is using the user tool version 7.0 and when he clicks on any of the quick links or navigation bars nothing happens. He is able to open forms from the object list but none of the quick links appear to work. We are on AR Server 7.1 patch 4, UNIX OS. Has anyone heard of this or had any issue with this. BMC said that there has been no reports of any issues with this. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Vista Issues with 7.0 User tool.
We have other users using the same version on vista with no issues as well. I was just wondering if anyone had heard of anything or any fixes. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gayford, Matthew C. Sent: Tuesday, December 16, 2008 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Issues with 7.0 User tool. ** Hi Kevin, I'm running the 7.0.01 patch 003 client tool on Windows Vista Enterprise edition and haven't had any errors. Perhaps you need a newer version? -Matt Matthew C. Gayford Application Developer Remedy Administrator University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Tuesday, December 16, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Vista Issues with 7.0 User tool. ** We are currently having some issues with a Vista user enterprise edition with the user tool. He is using the user tool version 7.0 and when he clicks on any of the quick links or navigation bars nothing happens. He is able to open forms from the object list but none of the quick links appear to work. We are on AR Server 7.1 patch 4, UNIX OS. Has anyone heard of this or had any issue with this. BMC said that there has been no reports of any issues with this. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SSO with Tomcat/IIS on 7.0
We have had issues with this in the past where the password for the mid tier application on the mid tier config page got out of sync with the mid tier application password on the AR Server. I would recommend resetting those and restarting the AR Server and IIS to make sure they sync up. You could even comment out the mid tier application password in the ar.cfg file on the AR Server to make sure it is correct. I know we have had to do that as well sometimes. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Monday, December 15, 2008 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: SSO with Tomcat/IIS on 7.0 ** Hi Alexander- Thanks a lot for the help! We got that bit in and are a bit further along now, but when logging in with domain credentials now we see the following errors in the midtier logs: Dec 15, 2008 8:33:09 AM com.remedy.arsys.goat.GoatException init FINE: Throw ARException - MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: Dec 15, 2008 8:33:09 AM com.remedy.arsys.log.Log log WARNING: Caught GoatException ARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.SessionData.getServerLogin(Unknown Source) at com.remedy.arsys.goat.Form.getServerLogin(Unknown Source) at com.remedy.arsys.goat.Form.checkAccess(Unknown Source) at com.remedy.arsys.goat.Form.get(Unknown Source) at com.remedy.arsys.stubs.HomeServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java :126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java :105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve. java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1 48) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java: 684) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket. java:876) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool .java:684) at java.lang.Thread.run(Unknown Source) Caused by: MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: at com.remedy.arsys.api.Proxy.ARVerifyUser(Native Method) at com.remedy.arsys.api.ARServerUser.verifyUser(ARServerUser.java:707) ... 26 more Did you happen to run across this as well when you were working on it? Thanks! Chris Moore From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zinoviev Alexander Sent: Monday, December 15, 2008 2:54 AM To: arslist@ARSLIST.ORG Subject: Re: SSO with Tomcat/IIS on 7.0 Hello, Chris, I resolved the same problem few months ago. 1) Check if ARS server is the part of domain. 2) Read an artice KB BMC ID: 102235 (it fixes tomcat authentification). 3) Change the authentification in IIS (it shoul not be anonimous) Hope this will help you, Alexander Zinoviev From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore, Christopher Allen Sent: Friday, December 12, 2008 8:06 PM To: arslist@ARSLIST.ORG Subject: SSO with Tomcat/IIS on 7.0 ** Hi everyone, We are having problems configuring SSO for
Incoming emails
We currently are connecting to an exchange server through IMAP4 protocol and downloading email messages onto our AR Server. When we download them however they are being deleted on the exchange server. Does anyone know if that is some sort of configuration change in remedy that I could change. I am on ARS 7.1 with a Solaris server. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com mailto:kevin.beg...@lmco.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Engine/SSL Question
We are currently trying to connect to our email server within remedy so we can have incoming emails into our system. We configured everything in the email configuration form but we keep getting the following errors in the email log SEVERE: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target With a bunch of other information as well. The we are connecting via imap4 over SSL on port 993. We have imported the Root certification as well as the certificate chain into the java keystore for the AR Server. We are connecting to other applications via Web Services over SSL but we have those servers certs in the keystore as well. Has anyone had issue with this before. With remedy 7.1 when you connect to a server do you have to have the server cert installed in your java keystore on the UNIX server for this to work. We are on AR Server 7.1 patch 4 SunOS 5.1 AR Server Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9
Any reason why you are not just using the installer? Kevin Begosh, RSP From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 4:10 PM To: arslist@ARSLIST.ORG Subject: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Hi all, I am having problems installing the patch 009 on our server. We are not doing an install ... just replacing the files. One of the files that need to be replaced is arxmlutil70.dll. The ARS services are stopped. When I tried to copy the new 'arxmlutil70.dll' it gives me the error that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
Well one error message you are getting is this - Connects to ARServer servername through Java Rpc failed with: ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect servername When you bring up the mid tier what error message do you get. Are you sure your mid tier is configured with the correct server name, mid tier password, etc... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Friday, November 21, 2008 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** Hi Kevin, I am attaching my log files. Let me know in case you find anything. I have hit a dead end and do not know what more to do. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
The issue I was having with this was related to Tomcat using authentication and not letting IIS handle it. It was fixed but added the following line to the server.xml file under tomcat for the connector I was using, tomcatAuthentication=false that way it uses IIS and not tomcat. SSO is working for me now. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, November 19, 2008 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** Hi Kevin, Did you make any progress in the issue. I sat the entire day yesterday but I have nothing to share from my side. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Cursor Sharing in ARS7.1
Does added this to the ar.conf file speed up process from a users perspective as well, querying the DB, creating tickets etc Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, November 20, 2008 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Oracle Cursor Sharing in ARS7.1 ** You have to do it on the database server as well - and they need to match. I believe the file is init.ora but your DBA will know. You might also want to put your servers in development cache mode if you are not in production yet. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Thursday, November 20, 2008 1:36 PM To: arslist@ARSLIST.ORG Subject: Oracle Cursor Sharing in ARS7.1 ** All, I am running a server group with 2 AR Servers. I have noticed that saving changes or new objects within the Admin tool takes a long time... 5-7 minutes in some instances. I've seen the article regarding entering the string into the config file: Oracle-Cursor-Sharing: FORCE Are there any hidden side effects any of you have seen from this that may affect other modules? I currently have ITSM 7.0.3 and CMDB 2 with RKM, SLM, SRM in the pipeline. Any feedback would be appreciated. Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
well there are a slew of things that could be wrong. If you could send me some logs that might help. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Friday, November 21, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** Hi Kevin, I had that in tomcat before you mentioned it. But still does not seem to be working for me. What do you have as your authentication chaning mode I wonder?? I have IIS to use the integrated windows login but somehow it does not seem to pick that up. Thanks Siva - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
I was on travel all day yesterday so I did not have time to work on it. I hopefully will in the next couple of days. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, November 19, 2008 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** Hi Kevin, Did you make any progress in the issue. I sat the entire day yesterday but I have nothing to share from my side. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
well according to BMC the mid tier plug-in jar file I have should work for both, it is not specific to Tomcat or Servlet Exec Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Tuesday, November 18, 2008 4:20 AM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Kevin, I would look at the code in your custom authenticator jar file located on the mid tier and see how it works out the user name. It seems that after the migration it cannot get the user name. Hope this gets you some idea. Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: 17 November 2008 23:11 To: arslist@ARSLIST.ORG Subject: Single Sign On (SSO) Issue ** I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not Supported by BMC from what I have been told so my options are limited. I was told by BMC that there should be no issue changing what we have with SSO from Servlet exec to tomcat. We are on mid tier 7.1 patch 4, windows 2003, IIS. All the configurations on the AR Server is fine because it was working before. When I load the mid tier the log in screen pops up and no visible errors appear. From logging I am getting the following issues - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer *servername* through [EMAIL PROTECTED] - Api source is identified as: AP675689916919Q6UhSQhwYAAAKQAA SSO: Initialization: Version 2.05e SSO: Property values were loaded. usermethod:remoteuser usercase:lower removedomain:T headername: attname: authmethod:default authcustom: debuglogging:T - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. SSO ERROR: RemoteUser name is null or empty. Using default login page - Connects to ARServer *servername* through [EMAIL PROTECTED] SSO ERROR: RemoteUser name is null or empty. Using default login page SSO ERROR: RemoteUser name is null or empty. Using default login page it also makes reference to the custom authenticator failed, and that it is using the default one. And for the sake of the email I removed my server name under *servername*, so that part was just my servers name. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
Also the reason I think this is failing is because for some reason with Tomcat it is not get the user name from IIS. I do have integrated windows authentication on. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Tuesday, November 18, 2008 4:20 AM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Kevin, I would look at the code in your custom authenticator jar file located on the mid tier and see how it works out the user name. It seems that after the migration it cannot get the user name. Hope this gets you some idea. Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: 17 November 2008 23:11 To: arslist@ARSLIST.ORG Subject: Single Sign On (SSO) Issue ** I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not Supported by BMC from what I have been told so my options are limited. I was told by BMC that there should be no issue changing what we have with SSO from Servlet exec to tomcat. We are on mid tier 7.1 patch 4, windows 2003, IIS. All the configurations on the AR Server is fine because it was working before. When I load the mid tier the log in screen pops up and no visible errors appear. From logging I am getting the following issues - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer *servername* through [EMAIL PROTECTED] - Api source is identified as: AP675689916919Q6UhSQhwYAAAKQAA SSO: Initialization: Version 2.05e SSO: Property values were loaded. usermethod:remoteuser usercase:lower removedomain:T headername: attname: authmethod:default authcustom: debuglogging:T - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. SSO ERROR: RemoteUser name is null or empty. Using default login page - Connects to ARServer *servername* through [EMAIL PROTECTED] SSO ERROR: RemoteUser name is null or empty. Using default login page SSO ERROR: RemoteUser name is null or empty. Using default login page it also makes reference to the custom authenticator failed, and that it is using the default one. And for the sake of the email I removed my server name under *servername*, so that part was just my servers name. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
okay sounds good. That is with Tomcat? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, November 18, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** Hi Kevin, I am facing the exact same problem with my SSO integration. Let me know in case you make any progress in that case and I will let you know in case I have any updates. Thanks Siva __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Single Sign On (SSO) Issue
I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not Supported by BMC from what I have been told so my options are limited. I was told by BMC that there should be no issue changing what we have with SSO from Servlet exec to tomcat. We are on mid tier 7.1 patch 4, windows 2003, IIS. All the configurations on the AR Server is fine because it was working before. When I load the mid tier the log in screen pops up and no visible errors appear. From logging I am getting the following issues - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer *servername* through [EMAIL PROTECTED] - Api source is identified as: AP675689916919Q6UhSQhwYAAAKQAA SSO: Initialization: Version 2.05e SSO: Property values were loaded. usermethod:remoteuser usercase:lower removedomain:T headername: attname: authmethod:default authcustom: debuglogging:T - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. SSO ERROR: RemoteUser name is null or empty. Using default login page - Connects to ARServer *servername* through [EMAIL PROTECTED] SSO ERROR: RemoteUser name is null or empty. Using default login page SSO ERROR: RemoteUser name is null or empty. Using default login page it also makes reference to the custom authenticator failed, and that it is using the default one. And for the sake of the email I removed my server name under *servername*, so that part was just my servers name. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
