Re: Configuration file extenstions (Linux)
You could move the mount and do an ln -s and keep the settings you had by
tricking remedy to think it still lives in the old path.
Darrell Reading
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, January 29, 2014 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Configuration file extenstions (Linux)
Good points - I tried recursive grepping but it kept blowing up - presumably
when it hit large binaries.
My unix skills aren't great enough know what to all avoid or even how to write
out grep this but not that kind of stuff. I'll do some googling on that.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, January 29, 2014 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Configuration file extenstions (Linux)
Don't forget the main bin/arsystem script. It has no extension.
You might start at the root install directory and do a recursive grep for that
directory
i.e. If your ARS installation is installed at/opt/bmc/ars
cd /opt/bmc/ars
grep -r -e /opt/bmc/ars .
You also want to check the /etc/arsystem/{ServerName} directory as well as
the home directory of the login that you run the ARS server as.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, January 29, 2014 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Configuration file extenstions (Linux)
**
Hi all -
For reasons far too long to detail here we need to move our installation of
several servers from one disk mount point to another. In short, this means our
installation directory is going to change.
I'm not too worried about finding the app settings inside the DB to update, but
outside the db I need to find all of the places the install directory is
embedded in the app - then we are going to have a script written/run for us
that does a search and replace.
I know Remedy uses the following file extensions to hold configuration data or
otherwise might embed the install path for the app - does anyone know of any
more?
. .xml
. .conf
. .cfg
. .properties
. .sh (all of the startup stuff)
Thanks in advance...
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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Re: Fun -- if you couldn't work in the computer field
If I could, I would up vote that! That was awesome! Darrell Reading dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, September 26, 2013 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Fun -- if you couldn't work in the computer field ** @ microsoft On Thu, Sep 26, 2013 at 2:00 PM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** Where would you work? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Good news photographic evidence twinkies at walmart
I saw the pictures as well. Darrell Reading dere...@wal-mart.com Wal-Mart Stores, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Wednesday, July 17, 2013 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Good news photographic evidence twinkies at walmart On 7/14/13, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: What more can I say For those of us in far away lands where Twinkies are only eaten in stories - where did they go? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies?
What metrics do you use to evaluate your people? Or are you looking for something more on the system side of data? Are you using Out of the Box BMC applications, or is this custom built? What version of the remedy server are you on, and do you use a web browser, or do you use the native client? Lots of questions here. Darrell Reading Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine Sent: Tuesday, March 26, 2013 1:51 PM To: arslist@ARSLIST.ORG Subject: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** After nearly 2 years of banging my head against a wall trying to decipher data, I've decided to give up and ask the experts. Are there any best practices forums or cheat sheets out there to assist HelpDesk managers better utilize the Remedy system? Lorraine Sanner AOC Support Services Supervisor (602) 452-3223 AOC Support: (602) 452-3900 or (855) 229-3900 NEW! Please share your feedback with us -- Support Center Surveyhttps://docs.google.com/spreadsheet/viewform?fromEmail=trueformkey=dEVtazN5RlRyWDVOYkdac2M2Z3dzUHc6MQ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unsubscribe
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe there? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 2:39 PM To: arslist@ARSLIST.ORG Subject: Unsubscribe ** I've requested to be taken off the mailing list. However, I keep getting mail. Please remove my email ID. Tks. Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Unsubscribe
I can add no move value on this thread. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** yes Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading Sent: Monday, April 23, 2012 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe there? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 2:39 PM To: arslist@ARSLIST.ORG Subject: Unsubscribe ** I've requested to be taken off the mailing list. However, I keep getting mail. Please remove my email ID. Tks. Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Unsubscribe
Be kind? I was trying to help, and found that clearly that I do not have the power to help him out. If he can’t unsubscribe via the website, sounds like an admin needs to pull the trigger manually. So I was being unkind to my powerless self. ☹ Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, April 23, 2012 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Now Darrell, be kind. Dave On Apr 23, 2012, at 4:52 PM, Darrell Reading darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote: ** I can add no move value on this thread. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 3:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** yes Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading Sent: Monday, April 23, 2012 3:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe there? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 2:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Unsubscribe ** I’ve requested to be taken off the mailing list. However, I keep getting mail. Please remove my email ID. Tks. Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Unsubscribe
That is correct. Fat finger with autocorrect. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, April 23, 2012 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Ahh you intended to say more instead of move. Dave On Apr 23, 2012, at 5:02 PM, Darrell Reading darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote: ** Be kind? I was trying to help, and found that clearly that I do not have the power to help him out. If he can’t unsubscribe via the website, sounds like an admin needs to pull the trigger manually. So I was being unkind to my powerless self. ☹ Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, April 23, 2012 3:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Now Darrell, be kind. Dave On Apr 23, 2012, at 4:52 PM, Darrell Reading darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote: ** I can add no move value on this thread. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 3:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** yes Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading Sent: Monday, April 23, 2012 3:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe there? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 2:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Unsubscribe ** I’ve requested to be taken off the mailing list. However, I keep getting mail. Please remove my email ID. Tks. Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: Monday Humor RE: Unsubscribe
To be truthful, there is an inside joke from years ago when autoreply was new. I set up a rule to reply to people that sent unsubscribe to the list with the instructions on how to do so. Somebody in an undisclosed military facility sent an unsubscribe to the list, then set up a autoreply that he was going to be out of the office. My autoreply autoreplied to his account which returned the favor. I was out that day and got a call from our security team asking if I knew this fellow. I said no. They informed me that I sent over 6,000 emails to that person in 10 minutes and took down their exchange server. The security guy asked me what to do, and I told him to turn my machine off. He yanked the power cord from the wall as I looked at my backyard to see if there were any black helicopters. :D Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, April 23, 2012 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** And here I thought it was an inside joke. On Apr 23, 2012, at 5:06 PM, Darrell Reading darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote: ** That is correct. Fat finger with autocorrect. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, April 23, 2012 4:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Ahh you intended to say more instead of move. Dave On Apr 23, 2012, at 5:02 PM, Darrell Reading darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote: ** Be kind? I was trying to help, and found that clearly that I do not have the power to help him out. If he can’t unsubscribe via the website, sounds like an admin needs to pull the trigger manually. So I was being unkind to my powerless self. ☹ Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, April 23, 2012 3:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Now Darrell, be kind. Dave On Apr 23, 2012, at 4:52 PM, Darrell Reading darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote: ** I can add no move value on this thread. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 3:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** yes Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading Sent: Monday, April 23, 2012 3:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Unsubscribe ** Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe there? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith Sent: Monday, April 23, 2012 2:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Unsubscribe ** I’ve requested to be taken off the mailing list. However, I keep getting mail. Please remove my email ID. Tks. Ty Smith M.Ed | Sr. Technical Recruiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ProTech Systems Group, Inc. | Talent Technology 3350 Players Club Parkway | Suite 120 | Memphis, TN 38125 P: 901.257-3312 | F: 901.767.9350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Click here to view current job openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D _attend
Re: POLL: would you like the user tool back (7.6.04)
I vote no. Let him figure out how to read the bottom of the email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, January 04, 2012 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I vote we remove him from the list - score so far Yes-1 No-0 - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 9:55:06 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** We’ll hope he reads it, since I didn’t remove him from the list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** off and leave me alone comes to mind. seems no matter what i do i cannot get off your mailing list From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Test email
This is only a reply. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, August 09, 2011 15:46 To: arslist@ARSLIST.ORG Subject: Test email ** This is only a test. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance matrix
I would look at the number of rows on the heavy hitter forms as well as having the DBA possibly doing a reorg on those heavy hitter forms as well as their supporting forms. How ever you look at logs either by what BMC supplies or some third party app, I would look at what queries are going through that appear to run a while and see if your indexes need to be tweaked. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, February 16, 2011 09:52 To: arslist@ARSLIST.ORG Subject: Re: Performance matrix Hi L.J., We almost agree ;-) I would recommend using the RRR|Log tool instead for your logfile. It gives a lot more, but has a small annual subscription fee attached to it... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Misi, I completely agree...turn on API/Filter/SQL logging and run the AR Log Analyzer, see where your 'heavy hitters' are and tune them first. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, February 16, 2011 2:40 AM To: arslist@ARSLIST.ORG Subject: Re: Performance matrix Hi, Performance may be good, if you look at individual parts, but the design seems bad. You will probably benefit from having less fields in your forms, and split the data/functionality into multiple forms. This may be very hard to do though... You may be able to improve things with your current architecture, but you have to check what really happens when you login, open your form, and save your record etc. Which forms are run, indexes used, filters executed, unnecessary set-fields/table-refreshes etc. In other words - Traditional performance tuning. Turn on your log files on and investigate! http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. hi all, I have an completely custom application with about more then 200 forms and 20 heavy forms with around 800 fields on an average on the heave forms. I have concurrent 1300 users who do all kinds of works. Most importantly the AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the same machine. Now my question what should be the performance that I should consider as good? How do anyone can decide whats a good performance for this kind of system? Currently we are observing 10 seconds to log in and 45 seconds to open the max heavy form with 1200 fields and 1 minute to save a records in this form at peak usage. What should be the feasible performance improvement that I can expect and work towards? Can anyone shed some light on ARS Performance matrix and how it is calculated? Thanks a lot in advance we are currently in the fire fighting mode on this front. Regards, Vikram. -- View this message in context: http://old.nabble.com/Performance-matrix-tp30936611p30936611.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential ***
Re: Oracle 10g Data Migration
What is the hardware specs on the original and new system? What type of network do you have? Is the DB version going to be the same on both systems? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of G. Lafontant Sent: Thursday, December 09, 2010 15:56 To: arslist@ARSLIST.ORG Subject: Oracle 10g Data Migration Does anyone know approximately how long will it take to replicate a database server of 600gig of data to another Oracle server box? And what's the best tool out there to make that feasible quick and easy? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: unsubscribe
Darrell Reading Systems Engineer Pho Dave's not here man. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Monday, October 25, 2010 15:09 To: arslist@ARSLIST.ORG Subject: Re: unsubscribe s...@sc, Look at the tag line at the bottom of this email. It provides the solution you seek. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Simulating the UNIX PS command on Windows
Click this link and go to the second URL: http://www.google.com/search?source=ighl=enrlz=1G1GGLQ_ENUS329q=ps+-e f+windowsaq=faqi=aql=oq=gs_rfai= Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Tuesday, October 12, 2010 08:26 To: arslist@ARSLIST.ORG Subject: Simulating the UNIX PS command on Windows ** Is there a way to simulate the UNIX PS command on a Windows Server environment? I have an unqualified search which shows up on my server occasionally and I'd like to try to find out who it is. Any other ideas are welcome. Thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Unsubscribe
They will when you: UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Binay Kumar Sent: Thursday, September 09, 2010 03:02 To: arslist@ARSLIST.ORG Subject: Unsubscribe ** Hi, Please unsubscribe me from the ARS list. Thanks Regards, Binay Kumar Sr. Business Development Executive - Professional Services Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Telephone : +91-20-6632-1000 Direct: +91-20-6632-1005 Mobile: +91 9326 727 553 Email : binay.ku...@vyomlabs.com mailto:joncy.j...@vyomlabs.com Web : http://www.vyomlabs.com http://www.vyomlabs.com/ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Look at the bottom of this email if you are wanting to Unsubscribe
___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: User can't open Home Page, SOLVED, but why?
No, the cached file was corrupted so it fails to display the view. In your original post, it appeared that you stated two different issues that the user is running into. The second issue that you described, I would go into options to see where she has her home directory set, and if she is using a preferred server on that machine. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd Sent: Thursday, July 29, 2010 09:16 To: arslist@ARSLIST.ORG Subject: Re: User can't open Home Page, SOLVED, but why? Thanks, Mahendra, Rogerio and Ram. Deleting the cache worked. But why? Was the system trying to retrieve the cache, but didn’t have permissions, and so came back with nothing? Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rogerio Aguiar Sent: Thursday, July 29, 2010 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: User can't open Home Page ** Dwayne, Have you tried to delete the cache and temp files from the instalation folder? Regards, Rogerio On Qui 29/07/10 10:08 , Martin, Dwayne - martinrd marti...@jmu.edu sent: ** Dear List, We have a GN:ControlPanel form as our Home Page, and it opens whenever a person logs in via the WUT. We have a user whose Home Page opened fine until this morning. Now not only does the home page not open, if she picks GN:ControlPanel from the Object List it still doesn’t open. All the other forms open. If she logs in on a different PC the Home Page opens. If I log in on her PC the Home Page opens. If she logs in via Mid Tier the Home Page opens. There is something strange about that particular person and that particular form on that particular PC that just started happening this morning. Another clue. Her configuration settings don’t stick. If she adds a new server on the problem computer or enters a Home Page, then logs in again, the new info is gone. But if she makes configuration changes from another computer they stick on that computer, but don’t show up on the problem PC. We tried restarting the PC, but that didn’t help. And it isn’t even Halloween! Dwayne Martin James Madison University (WUT 7.1, Win 7 PC, ARS 7.1 p3) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Esta mensagem foi verificada pelo E-mail Protegido Terra. Atualizado em 29/07/2010 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential ***
Re: Moving/copying data from one server to another...
A couple questions. OS, Database, and ARS level? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, July 27, 2010 12:42 To: arslist@ARSLIST.ORG Subject: Moving/copying data from one server to another... ** We need to copy data from one server to another but have a few questions...such as is the migrator robust/reliable enough to do it, and at what version and patch level? Is there a specific procedure that we need to follow/a particular order to have the best chance for success? Any/all help/suggestions/cautions are appreciated. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email text being stripped
That sounds right, if I remember correctly as well. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nichols, Wesley Sent: Wednesday, May 05, 2010 08:27 To: arslist@ARSLIST.ORG Subject: Re: Email text being stripped ** I believe multi-line field values need to be denoted with [$$ and $$] if I remember correctly. Wes From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Tuesday, May 04, 2010 5:37 PM To: arslist@ARSLIST.ORG Subject: Email text being stripped ** Hi, We used incoming emails to submit new incidents in a pre 7x environment for years. In our new 7.5 system we are seeing the following glitch. Steps to reproduce: Send an email to the AR System. Press Enter when composing the text that will go into the Notes field. Example: Hi! I have a problem! What Happens: All text appears as it should in the email messages form. An incident is created. However, all text after Hi is missing from the notes field. What we expect to happen: The complete text to appear as following in the Notes field: Hi! I have a problem! Is there something we can do to force all of the text to submit properly? We're also testing using email to modify existing incidents seeing the same problem with the worklog submissions if there is an Enter . ARS 7.5 patch 3; ITSM 7.5 patch 1; Windows 8 Thanks! somewhere. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WARNING - POSSIBLE FRAUD
It's not Friday yet, but y'all are FUNNY! I love it! Made me think of that group that pranks Nigerian scammers, and how they got a couple of them to act out the dead parrot sketch. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, May 04, 2010 13:59 To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00. He says I just need to send him a check for his fees! On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk siskbr...@peoplepc.com wrote: ** sooo...what do i need to do to get the $1500?? I am already working with a really nice Nigerian Prince to get his money back too!! Bruce Sisk BFS Enterprises -Original Message- From: Warren Baltimore Sent: May 4, 2010 2:30 PM To: arslist@ARSLIST.ORG Subject: WARNING - POSSIBLE FRAUD ** Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : $1500_Wired to Your Bank_in 1 Hour! The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ PeoplePC Online A better way to Internet http://www.peoplepc.com http://www.peoplepc.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WARNING - POSSIBLE FRAUD
The Dead Parrot Sketch was originally done by Monty Python. It's a funny skit, for those of us that like British humor. Well, someone convinced the Nigerian scammers that he would pay them money if they would act out this skit. They did, filming it all, and sent him back a DVD. He posted it on You Tube... Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, May 04, 2010 14:19 To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** What is the dead parrot sketch?? Is that a picture or ?? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, May 04, 2010 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** It's not Friday yet, but y'all are FUNNY! I love it! Made me think of that group that pranks Nigerian scammers, and how they got a couple of them to act out the dead parrot sketch. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, May 04, 2010 13:59 To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00. He says I just need to send him a check for his fees! On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk siskbr...@peoplepc.com wrote: ** sooo...what do i need to do to get the $1500?? I am already working with a really nice Nigerian Prince to get his money back too!! Bruce Sisk BFS Enterprises -Original Message- From: Warren Baltimore Sent: May 4, 2010 2:30 PM To: arslist@ARSLIST.ORG Subject: WARNING - POSSIBLE FRAUD ** Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : $1500_Wired to Your Bank_in 1 Hour! The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ PeoplePC Online A better way to Internet http://www.peoplepc.com http://www.peoplepc.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist
Re: HELP MY PREDICAMENT !!!
I would create a form at the embassy, that pushes pounds to the hotel. While setting up push function, I would create one that would push some of the values over to the airport in order to afford the trip home. DSO is one solution to pushing over to another server, or use web services. What version of Remedy are they running at the embassy? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lisa Doue Sent: Friday, April 02, 2010 10:34 To: arslist@ARSLIST.ORG Subject: HELP MY PREDICAMENT !!! ** I'm writing this with tears in my eyes,my fam and I came down here to Wales,United Kingdom for a short vacation unfortunately we were mugged at the park of the hotel where we stayed,all cash,credit card and cell were stolen off us but luckily for us we still have our passports with us.We've been to the embassy and the Police here but they're not helping issues at all and our flight leaves in less than 7hrs from now but we're having problems settling the hotel bills(£1,500 GBP) and the hotel manager won't let us leave until we settle the bills,I'm freaked out at the momentLet me know if you can get help to us right now. Thanks --- On Fri, 4/2/10, Alan Blake alan_knowly...@yahoo.com wrote: From: Alan Blake alan_knowly...@yahoo.com Subject: Re: KMX problems To: arslist@ARSLIST.ORG Date: Friday, April 2, 2010, 7:35 AM ** Hummingbird has a UI where you can go in and unprotect and delete the tables if needed and then the rebuild should be able to build the entire index over from scratch. The URL is typically http://server:8666/ssadmin Alan Blake Knowlysis --- On Thu, 4/1/10, Warren Baltimore warrenbaltim...@gmail.com wrote: From: Warren Baltimore warrenbaltim...@gmail.com Subject: KMX problems To: arslist@ARSLIST.ORG Date: Thursday, April 1, 2010, 3:47 PM ** Folks, I am blindly trying to fix a problem with my Knowledge base. First off... KB is running on a Windows 2000 server. It is KMX 5.4 (I think). Running on Hummingbird 5.4. It's normally very quiet and I don't need to do anything, but I followed the instructions to update the indexes (Killed KMS Indexing Service and IIS). Ran the Update scripts Brought everything back andMy helpdesk complained that it was even worse! They were right. The thing was fried. So, I ran kms_Rebuild.bat. This seemed to clean things up BUT none of the published KB's are available! I went back and took a look, and whenever the Published index attempts to build, it comes back with an error: C:\Program Files\ar system\apps\kms\bin\Indexingexecsql c:\progra~1\arsyst~1\ap ps\kms\bin\indexing\up.txt validate index published validate table; execsql: execute failed SQLSTATE: 80913, Native error: 0, error text [Hummingbird][SearchServer]Table is protected *** C:\Program Files\ar system\apps\kms\bin\Indexingpause Press any key to continue . . . Now, I've tried everything I can think of but no luck. I have even tried adding unprotect table Published; to the Update_Published.bat script without any luck. The other update scripts run fine. Just not the published -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: HELP MY PREDICAMENT !!!
No, I was looking out there, just take a few phrases from the letter and you'll see that the account was hijacked and this letter was generated. Looks like the amount that the person asks for is a variable. The email account I am sure is real, but the email message is scammers. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Friday, April 02, 2010 16:31 To: arslist@ARSLIST.ORG Subject: Re: HELP MY PREDICAMENT !!! ** If this is legit - which 'who knows' - here are some simple travel help items: * CALL ONE of your Credit Card Companies - provide the vital information to prove your identity - and have the Credit Card company contact the HOTEL DIRECTLY to settle the debt. Even if you have to extend the credit limit on the card - or spread the pain across multiple cards, the CC Companies CAN deal with this - having them contact the Hotel DIRECTLY FOR SETTLEMENT works. Not that I've been in this situation but I had a two friends on a business trip who had the boot (trunk) of the car broken into and all his stuff was gone... HTH and BEST OF LUCK On Fri, Apr 2, 2010 at 11:34 AM, Rick Cook remedyr...@gmail.com wrote: ** It would seem as though she is looking for advice at least, from a group she has seen be helpful in other areas. Assuming that this is legit and not a scam, can anyone provide her with some? Rick From: Daniel Bloom danielbl...@rogers.com Date: Fri, 2 Apr 2010 14:26:39 -0400 To: arslist@ARSLIST.ORG Subject: Re: HELP MY PREDICAMENT !!! This email address has been on the ARSlist since October 2006. I have disabled posting anyway. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lisa Doue Sent: April 2, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: HELP MY PREDICAMENT !!! ** I'm writing this with tears in my eyes,my fam and I came down here to Wales,United Kingdom for a short vacation unfortunately we were mugged at the park of the hotel where we stayed,all cash,credit card and cell were stolen off us but luckily for us we still have our passports with us.We've been to the embassy and the Police here but they're not helping issues at all and our flight leaves in less than 7hrs from now but we're having problems settling the hotel bills(£1,500 GBP) and the hotel manager won't let us leave until we settle the bills,I'm freaked out at the momentLet me know if you can get help to us right now. Thanks --- On Fri, 4/2/10, Alan Blake alan_knowly...@yahoo.com wrote: From: Alan Blake alan_knowly...@yahoo.com Subject: Re: KMX problems To: arslist@ARSLIST.ORG Date: Friday, April 2, 2010, 7:35 AM ** Hummingbird has a UI where you can go in and unprotect and delete the tables if needed and then the rebuild should be able to build the entire index over from scratch. The URL is typically http://server:8666/ssadmin Alan Blake Knowlysis --- On Thu, 4/1/10, Warren Baltimore warrenbaltim...@gmail.com wrote: From: Warren Baltimore warrenbaltim...@gmail.com Subject: KMX problems To: arslist@ARSLIST.ORG Date: Thursday, April 1, 2010, 3:47 PM ** Folks, I am blindly trying to fix a problem with my Knowledge base. First off... KB is running on a Windows 2000 server. It is KMX 5.4 (I think). Running on Hummingbird 5.4. It's normally very quiet and I don't need to do anything, but I followed the instructions to update the indexes (Killed KMS Indexing Service and IIS). Ran the Update scripts Brought everything back andMy helpdesk complained that it was even worse! They were right. The thing was fried. So, I ran kms_Rebuild.bat. This seemed to clean things up BUT none of the published KB's are available! I went back and took a look, and whenever the Published index attempts to build, it comes back with an error: C:\Program Files\ar system\apps\kms\bin\Indexingexecsql c:\progra~1\arsyst~1\ap ps\kms\bin\indexing\up.txt validate index published validate table; execsql: execute failed SQLSTATE: 80913, Native error: 0, error text [Hummingbird][SearchServer]Table is protected *** C:\Program Files\ar system\apps\kms\bin\Indexingpause Press any key to continue . . . Now, I've tried everything I can think of but no luck. I have even tried adding unprotect table Published; to the Update_Published.bat script without any luck. The other update scripts run fine. Just not the published -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10
Re: Friday Humor
I always wondered why that one store always needed those dividers replenished... Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Friday, February 26, 2010 07:37 To: arslist@ARSLIST.ORG Subject: OT:Friday Humor Subject: FW: The Future for Laid off Employees After a company gets rid of all its bloated staff, this is what they will have to choose from at their new Wal-Mart pay scales. ONE Recently, when I went to McDonald's I saw on the menu that you could have an order of 6, 9 or 12 Chicken McNuggets. I asked for a half dozen nuggets. 'We don't have half dozen nuggets,' said the teenager at the counter. 'You don't?' I replied. 'We only have six, nine, or twelve,' was the reply. 'So I can't order a half dozen nuggets, but I can order six?' 'That's right.' So I shook my head and ordered six McNuggets (Unbelievable but sadly true...) TWO I was checking out at the local Wal-Mart with just a few items and the lady behind me put her things on the belt close to mine.. I picked up one of those 'dividers' that they keep by the cash register and placed it between our things so they wouldn't get mixed. After the girl had scanned all of my items, she picked up the 'divider', looking it all over for the bar code so she could scan it. Not finding the bar code, she said to me, 'Do you know how much this is?' I said to her 'I've changed my mind; I don't think I'll buy that today.' She said 'OK,' and I paid her for the things and left. She had no clue to what had just happened. THREE A woman at work was seen putting a credit card into her floppy drive and pulling it out very quickly. When I inquired as to what she was doing, she said she was shopping on the Internet and they kept asking for a credit card number, so she was using the ATM 'thingy.' (keep shuddering!!) FOUR I recently saw a distraught young lady weeping beside her car. 'Do you need some help?' I asked. She replied, 'I knew I should have replaced the battery to this remote door unlocker. Now I can't get into my car. Do you think they (pointing to a distant convenience store) would have a battery to fit this?' 'Hmmm, I don't know. Do you have an alarm, too?' I asked. 'No, just this remote thingy,' she answered, handing it and the car keys to me. As I took the key and manually unlocked the door, I replied, 'Why don't you drive over there and check about the batteries. It's a long walk' PLEASE just lay down before you hurt yourself !!! FIVE Several years ago, we had an Intern who was none too swift. One day she was typing and turned to a secretary and said, 'I'm almost out of typing paper. What do I do?' 'Just use paper from the photocopier', the secretary told her. With that, the intern took her last remaining blank piece of paper, put it on the photocopier and proceeded to make five 'blank' copies. Brunette, by the way!! SIX A mother calls 911 very worried asking the dispatcher if she needs to take her kid to the emergency room, the kid had eaten ants. The dispatcher tells her to give the kid some Benadryl and he should be fine, the mother says, 'I just gave him some ant killer..' Dispatcher: 'Rush him in to emergency!' Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential
Re: Remedy Special Charater Encoding issue via Web Service
From your original message, this is what I see: You are trying to create a ticket in Remedy, using web services, but it's not accepting the special characters you listed below. We don't know what version of remedy you are running, db, or hardware, just to name a few things. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Zalaki, Suresh IN BOM SISL Sent: Wednesday, February 10, 2010 07:43 To: arslist@ARSLIST.ORG Subject: Re: Remedy Special Charater Encoding issue via Web Service Any update on this please ? Regards Suresh Zalaki -Original Message- From: Zalaki, Suresh IN BOM SISL Sent: Monday, February 08, 2010 9:31 PM To: 'arslist@ARSLIST.ORG' Subject: Remedy Special Charater Encoding issue via Web Service Hi, I am trying to rise request via remedy webservice in remedy its not accepting the special character Míċeál giving error. Please suggest me what encoding it require? Regards Suresh Zalaki Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential **
Re: Prod server down - services will not stay up
Did someone change kernel setting on the system last night when they did the DB changes? What size is the executable upon getting the SEGV? If remedy has been running fine up to this point and is crashing that often, then something changed. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Friday, November 13, 2009 13:57 To: arslist@ARSLIST.ORG Subject: Re: Prod server down - services will not stay up ** Thanks Ben We're having problems determining where the 11 is coming from. On Fri, Nov 13, 2009 at 1:49 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry about. The 91 is another process not being able to communicate with the arserverd process. Cheers Ben From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: November 13, 2009 8:42 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Prod server down - services will not stay up The signal 11 is bad code - simple as that. It's a segmentation violation which means that the server (arserverd) attempted to read or write to an address not allocated to its virtual space. It can also be caused by a double free or two pointers to one block which has been freed. In any event, you cannot fix this without the ARS source code which I expect you would find hard to get. That being said, the easiest way to determine (and then circumvent) these types of things is to turn on SQL logging on the server before the system starts (through the ar.conf file). The exact settings are in the configuring ARS guide. Then, when the blow up happens, see what the server was attempting to do. You can usually spot some possible internal database inconsistencies (in ARS meta-data) in this way and then repair them manually through SQL before the ARS start-up. Additionally, there may be patches available that address the problem. Cheers Ben Chernys From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: November 13, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Prod server down - services will not stay up ** Help !! Working with support but could use anyone else's input. I'm at WWRUG so it's somewhat limiting. We did a truss log and and when the services drop (arerror 91) we see the following: 167 /11:read(54, \0FE\0\006\0\0\0\0\01017.., 2064)= 254 /11:write(54, \0A1\0\006\0\0\0\0\003 ^.., 161)= 161 /11:read(54, \0F7\0\006\0\0\0\0\01017.., 2064)= 247 /11:Incurred fault #6, FLTBOUNDS %pc = 0xFE6A3558 /11: siginfo: SIGSEGV SEGV_MAPERR addr=0xFB47FB4C /11:Received signal #11, SIGSEGV [caught] /11: siginfo: SIGSEGV SEGV_MAPERR addr=0xFB47FB4C The services do restart automatically so armonitor is doing it's job. We've commented out everything from armonitor but the arserverd command. We stay up for between 2-10 minutes and then wham, we're down again. Obviously this just started this morning. unix sun solaris 10 oracle 10g ars 7.0.1P2 They did expand the database size last night if that has any bearing. But we can connect to the database successfully when ar is down. Nothing else helpful in arerror.log, only 91 error. I'm at the Hardrock hotel, call room 30601 if you have questions or can help! Thanks, Susan _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential
Re: Prod server down - services will not stay up
More specifically, check maxsiz. Is the arserverd core dumping? What size is the core? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Friday, November 13, 2009 14:13 To: arslist@ARSLIST.ORG Subject: Re: Prod server down - services will not stay up ** We've turned on both sql and api logging now to capture the next event. How would the db space affect this? They actually just expanded it last night. Working with the unix guys in the office and support, just not the same when you're not there. On Fri, Nov 13, 2009 at 2:08 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** These are a bit of a pain to solve. SQL logging on startup is the key. The logs are quite big but usually the last lines will be pertinent. You also need to know the database structure of the meta-data - given by the database reference guide. I'm afraid that these types of problems are not likely to get solved whilst in a hotel room as once you have the idea of where the problem lies (through the log) you then need to research the meta-data itself. The sql log will simply let you know the meta-data table that was last read and not which record of that table caused the server to crash. 7.0.1 p2 seems a little low. It is possible to patch the binaries? It is unlikely that simply allocating more database space is the problem. You could also look at the temporary space and see that it was increased but I would go with the logs first. 2 - 10 minutes will most surely be in the servers initial processing of the meta-data. Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: November 13, 2009 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: Prod server down - services will not stay up ** Thanks Ben We're having problems determining where the 11 is coming from. On Fri, Nov 13, 2009 at 1:49 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry about. The 91 is another process not being able to communicate with the arserverd process. Cheers Ben From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: November 13, 2009 8:42 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Prod server down - services will not stay up The signal 11 is bad code - simple as that. It's a segmentation violation which means that the server (arserverd) attempted to read or write to an address not allocated to its virtual space. It can also be caused by a double free or two pointers to one block which has been freed. In any event, you cannot fix this without the ARS source code which I expect you would find hard to get. That being said, the easiest way to determine (and then circumvent) these types of things is to turn on SQL logging on the server before the system starts (through the ar.conf file). The exact settings are in the configuring ARS guide. Then, when the blow up happens, see what the server was attempting to do. You can usually spot some possible internal database inconsistencies (in ARS meta-data) in this way and then repair them manually through SQL before the ARS start-up. Additionally, there may be patches available that address the problem. Cheers Ben Chernys From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: November 13, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Prod server down - services will not stay up ** Help !! Working with support but could use anyone else's input. I'm at WWRUG so it's somewhat limiting. We did a truss log and and when the services drop (arerror 91) we see the following: 167 /11:read(54, \0FE\0\006\0\0\0\0\01017.., 2064
Re: New to CMDB ..Need Help
Start here: http://en.wikipedia.org/wiki/Configuration_management_database Then dig around the links here: http://cmdbf.org/ That will give you an idea what kind of animal you are looking at. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Sent: Wednesday, October 21, 2009 06:29 To: arslist@ARSLIST.ORG Subject: New to CMDB ..Need Help Hi List, Can some one suggest me from where should i start learning cmdb. Also please let me know what is the use of cmdb? How do we create CI in it? How does it link to Asset Management. Do we require to create CI in both CMDB as well as Asset Management. Then what is the use of Asset Management? Regards, Salma -- View this message in context: http://www.nabble.com/New-to-CMDB-..Need-Help-tp25990770p25990770.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: [623] Authentication failed
It's been my experience that when we see these issues, the LDAP server is up, but the service has crashed or is in a bad state. We pointed to another LDAP server to resolve our issue. You could also have the owners of that server cycle the service. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub Sent: Tuesday, September 22, 2009 05:49 To: arslist@ARSLIST.ORG Subject: [623] Authentication failed ** Hi List, I have a problem with the users login with the Error [623] Authentication failed , this only for the users from LDAP integartion other users connecting and everything is fine other servers with the same configuration working fine only this server. AR.7.1 SQL 2005 Regards, Ramy _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: test
Help me Ob1 Kenobi... Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ob1 Kenobi Sent: Tuesday, September 22, 2009 12:37 To: arslist@ARSLIST.ORG Subject: test ** Test.. please ignore... This message and any attachments (the message) is intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. BNP PARIBAS (and its subsidiaries) shall (will) not therefore be liable for the message if modified. Please note that certain functions and services for BNP Paribas may be performed by BNP Paribas RCC, Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Request ID being skipped
Could we see your query? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of shweta kumar Sent: Friday, September 18, 2009 12:30 To: arslist@ARSLIST.ORG Subject: Request ID being skipped ** Hello Listers When users are creating new requests on a custom form, Request ID number is being skipped. For eg. if the last Request ID was 10, the next ID would be 14. This issue is having happening arbitrarily (Request ID is in correct sequence for most of the records and it is skipping only sometimes). Any ideas? We are on ARS version 7.1 patch 5. Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
Why wouldn't it be for everyone? There are some nice offices over there, food is great, and one gets to ride in a Blackhawk every now and then, I am sure. Don't jack with the Camel Spiders though. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, September 16, 2009 14:40 To: arslist@ARSLIST.ORG Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** 6.3? Really? I am guessing this is ongoing and not new...? Beyond that - I wish you the best filling it. It's certainly not for everyone. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Wednesday, September 16, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: OT: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** I'm back again looking for a talented Remedy Engineer for an assigment in IRAQ (CAMP VICTORY). The postion pays approximately $235,000 per annum (base rate plus hardship and hazard pay, etc.) Room and board are provided. I also look forward to the interesting dialogue this job announcement will create. I must add that the position is restricted to US Citizen with active DoD Security Clearance. The job description is as follows: Enterprise Remedy Engineer . * Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. * Performs Schema upgrades and deployments. * Provides tactical and strategic input on overall Remedy System planning and related projects. * Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. * Responsible for budgeting and License management of the AR System. * Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. * Prefer a bachelor's degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. * Must have a SECRET security clearance. Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: * Schema upgrades and deployment * Architecture build and implementation of the Remedy Environment * Migration of Remedy Schemas/ ITSM Schema throughout Iraq * Managing Remedy support staff/ Remedy Admins * Weekly briefs to the CG or Action Officer * Brief Iraq Signal commands * Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) * Maintenance/backup and upgrades * Remedy support to all levels of IA * Help Desk schema support from COB'S to FOB's * Budget and license management * Development for new features * Enterprise level support Requirements: * TMS/RMS Experience * AR System 6.3 Level 2 Admin training * Systems background (Windows server 2003/ SQL) * Enterprise support experience * Technical writing/manual documentation * Software Training and Implementation experience * Knowledge of Military business process Looking forward to your responses. Sincerely, Jeffrey Glaser VP IT Resource Recruiting INVIZCORP Inc. 703-729-3382 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
I have a picture of her if anyone would like to see her. She was small for a Camel Spider, here is a picture. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF Sent: Wednesday, September 16, 2009 15:19 To: arslist@ARSLIST.ORG Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ I hear Camel Spiders make good pets... I seem to remember a story about one named Cameron... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Wednesday, September 16, 2009 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** Why wouldn't it be for everyone? There are some nice offices over there, food is great, and one gets to ride in a Blackhawk every now and then, I am sure. Don't jack with the Camel Spiders though. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, September 16, 2009 14:40 To: arslist@ARSLIST.ORG Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** 6.3? Really? I am guessing this is ongoing and not new...? Beyond that - I wish you the best filling it. It's certainly not for everyone. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Wednesday, September 16, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: OT: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** I'm back again looking for a talented Remedy Engineer for an assigment in IRAQ (CAMP VICTORY). The postion pays approximately $235,000 per annum (base rate plus hardship and hazard pay, etc.) Room and board are provided. I also look forward to the interesting dialogue this job announcement will create. I must add that the position is restricted to US Citizen with active DoD Security Clearance. The job description is as follows: Enterprise Remedy Engineer . * Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. * Performs Schema upgrades and deployments. * Provides tactical and strategic input on overall Remedy System planning and related projects. * Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. * Responsible for budgeting and License management of the AR System. * Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. * Prefer a bachelor's degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. * Must have a SECRET security clearance. Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: * Schema upgrades and deployment * Architecture build and implementation of the Remedy Environment * Migration of Remedy Schemas/ ITSM Schema throughout Iraq * Managing Remedy support staff/ Remedy Admins * Weekly briefs to the CG or Action Officer * Brief Iraq Signal commands * Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) * Maintenance/backup and upgrades * Remedy support to all levels of IA * Help Desk schema support from COB'S to FOB's * Budget and license management * Development for new features * Enterprise level support Requirements: * TMS/RMS Experience * AR System 6.3 Level 2 Admin training * Systems background (Windows server 2003/ SQL) * Enterprise support experience * Technical writing/manual documentation * Software Training and Implementation experience * Knowledge of Military business process Looking forward to your responses. Sincerely, Jeffrey Glaser VP IT Resource Recruiting INVIZCORP Inc. 703-729-3382 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist
Re: Dave Wallace is out of the office.
03 to 04 != 08 Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Wallace Sent: Thursday, September 03, 2009 14:37 To: arslist@ARSLIST.ORG Subject: Dave Wallace is out of the office. I will be out of the office starting 09/03/2009 and will not return until 09/04/2009. I will be OOO until Tuesday, 9/8. If you need immediate assistance then email SMT-ProdEng. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dave Wallace is out of the office.
Wait, it does work out. I just looked. 03 to 04 does equal 08. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Wallace Sent: Thursday, September 03, 2009 14:37 To: arslist@ARSLIST.ORG Subject: Dave Wallace is out of the office. I will be out of the office starting 09/03/2009 and will not return until 09/04/2009. I will be OOO until Tuesday, 9/8. If you need immediate assistance then email SMT-ProdEng. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
Will there ever be a cost of 0.00? If not, then couldn't you trap that and assume that the user put in the $, and tell them that they are bad, and to rekey the entry? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Tuesday, September 01, 2009 10:16 To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** Hi Joanne, How do I use a mask for this field? It is a decimal field that gets pushed to the same form with an AL. I guess pushing this field content does not throw an error but only pushes 0.00. So if a user enters $150.00 the value ends up 0.00. Anyone have an idea how to prevent this? I put this large note on the form but our staff seems to not read it. You would think we would have good readers at a publishing company :) IMPORTANT Please enter only numbers in the cost field. DO NOT ADD A DOLLAR SIGN ($). Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, August 11, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Junior and busy are mutually exclusive. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, August 25, 2009 09:05 To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE Sry, been busy :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Monday, August 24, 2009 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE Little slow there Junior. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 24, 2009 11:01 To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE HAH Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Tuesday, August 11, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE ** You keep saying that word... I do not think you know what it means. --Tim From: Darrell Reading darrell.reading...@wal-mart.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 7:35:38 AM Subject: Re: [ARSLIST] UNSUBSCRIBE ** Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nidhi Garg Sent: Tuesday, August 11, 2009 05:38 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** Thanks Regards, Nidhi Garg DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Senseless Text 6,500,000,000,000,000,000,000 Weight of the Earth 2,000,000,000,000 Weight of a square inch in a Black Hole 3,250,000,000 Cubed inches that the earth would take up 1,880,787Cubed feet that the earth would take up 570 Freight cars to haul the cubed feet /Senseless Text If you want to unsubscribe, go to the website and unsubscribe there. http://listserv.rbugs.com/cgi-bin/wa.exe?REPORTz=3 Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Warren Sent: Tuesday, August 25, 2009 14:22 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** --- On Tue, 8/4/09, Nidhi Garg nid...@hcl.in wrote: From: Nidhi Garg nid...@hcl.in Subject: UNSUBSCRIBE To: arslist@ARSLIST.ORG Date: Tuesday, August 4, 2009, 5:09 AM ** DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Little slow there Junior. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 24, 2009 11:01 To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE HAH Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Tuesday, August 11, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE ** You keep saying that word... I do not think you know what it means. --Tim From: Darrell Reading darrell.reading...@wal-mart.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 7:35:38 AM Subject: Re: [ARSLIST] UNSUBSCRIBE ** Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nidhi Garg Sent: Tuesday, August 11, 2009 05:38 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** Thanks Regards, Nidhi Garg DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nidhi Garg Sent: Tuesday, August 11, 2009 05:38 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** Thanks Regards, Nidhi Garg DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers AreOutlook.jpg
Re: Robert Morrison is out of the office.
Never! One could have always pulled the power cord... :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF Sent: Thursday, July 09, 2009 13:19 To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. Maybe the e-mail administrator caught on before it got into an infinite loop But that could never happen... Huh Darrell? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, July 09, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. It appears that we were wrong. --Original Message-- From: Darrell Reading To: Arslist ReplyTo: Arslist Subject: Re: Robert Morrison is out of the office. Sent: Jul 9, 2009 1:04 PM ** Yes indeed! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, July 09, 2009 12:00 To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. ** It appears that we will be getting an out of office email from Robert Morrison each time some one sends to the list. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Thursday, July 09, 2009 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. ** There's those horns on a pig. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Morrison Sent: Thursday, July 09, 2009 11:21 To: arslist@ARSLIST.ORG Subject: Robert Morrison is out of the office. ** I will be out of the office starting 09/07/2009 and will not return until 13/07/2009.I will respond to your message when I return. Please Contact the Enterprise Systems Management Mailbox with urgent Queries.E-Mail address: enterprise.s.managem...@aib.ielotus Notes: Enterprise System Management/IR/AIBAlimail: IRNOTES.ENTERMAN Dave - dave.shell...@tycoelectronics.com (Wireless) - This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance issue as ARServed takes 100% CPU utilization
So this is a one proc box? How much memory? How many users access the system, total, and contiguous? What OS? 32 or 64 bit? What DB? What version of Remedy? What did the compatibility matrix say? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA Sent: Friday, July 17, 2009 08:05 To: arslist@ARSLIST.ORG Subject: Performance issue as ARServed takes 100% CPU utilization Importance: High Hello List, We have been observing that, when ARServed process reaches to 100% CPU utilization, system performance get degraded drastically. Even if system still has another CPU available means in total it's 50% utilized. This results into when user even couldn't login. Please advice how I can unblock the situation. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Robert Morrison is out of the office.
There's those horns on a pig. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Morrison Sent: Thursday, July 09, 2009 11:21 To: arslist@ARSLIST.ORG Subject: Robert Morrison is out of the office. ** I will be out of the office starting 09/07/2009 and will not return until 13/07/2009. I will respond to your message when I return. Please Contact the Enterprise Systems Management Mailbox with urgent Queries. E-Mail address: enterprise.s.managem...@aib.ie Lotus Notes: Enterprise System Management/IR/AIB Alimail: IRNOTES.ENTERMAN _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Robert Morrison is out of the office.
Um, no, never! I wonder if I hold the record for sending 6,000 replies in ten minutes? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF Sent: Thursday, July 09, 2009 13:19 To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. Maybe the e-mail administrator caught on before it got into an infinite loop But that could never happen... Huh Darrell? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, July 09, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. It appears that we were wrong. --Original Message-- From: Darrell Reading To: Arslist ReplyTo: Arslist Subject: Re: Robert Morrison is out of the office. Sent: Jul 9, 2009 1:04 PM ** Yes indeed! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, July 09, 2009 12:00 To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. ** It appears that we will be getting an out of office email from Robert Morrison each time some one sends to the list. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Thursday, July 09, 2009 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Robert Morrison is out of the office. ** There's those horns on a pig. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Morrison Sent: Thursday, July 09, 2009 11:21 To: arslist@ARSLIST.ORG Subject: Robert Morrison is out of the office. ** I will be out of the office starting 09/07/2009 and will not return until 13/07/2009.I will respond to your message when I return. Please Contact the Enterprise Systems Management Mailbox with urgent Queries.E-Mail address: enterprise.s.managem...@aib.ielotus Notes: Enterprise System Management/IR/AIBAlimail: IRNOTES.ENTERMAN Dave - dave.shell...@tycoelectronics.com (Wireless) - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Robert02 Kern is out of the office.
Darrell Reading Systems En Great scott! 1.21 gigawatts! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Wednesday, July 08, 2009 07:23 To: arslist@ARSLIST.ORG Subject: Re: Robert02 Kern is out of the office. Return to the office before you leave it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of robert.2.k...@continental-corporation.com Sent: Tuesday, July 07, 2009 10:03 PM To: arslist@ARSLIST.ORG Subject: Robert02 Kern is out of the office. I will be out of the office starting 08.07.2009 and will not return until 06.08.2009. I will work on your email after my return. HP Service Manager Reporting and Training: Christoph Sommerlik Migration Planing: Claus Witzgall HP Service Manager (technical and organisation), Remedy (SIMS+ITSM), Change Management Operations: Martin Hammermann Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta Head: Walter Zettl Have a great day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Friday Humor (U)
See attached for differences between a skink and a slinky. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, April 10, 2009 09:30 To: arslist@ARSLIST.ORG Subject: Re: Friday Humor (U) you miss the DISCLAIMER, that all this is performed by highly trained, skilled professionals and you sould not try to do any of it on your own because of the potencial serious injuries or death, esspecially if you try the skink thing ... Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, April 10, 2009 10:21 AM Subject: OT: Friday Humor (U) UNCLASSIFIED AMAZINGLY SIMPLE HOME REMEDIES Avoid cutting yourself when slicing vegetables by getting someone else to hold them while you chop. Avoid arguments with the Mrs. about lifting the toilet seat by using the sink. For high blood pressure sufferers: simply cut yourself and bleed for a few minutes, thus reducing the pressure in your veins. Remember to use a timer. A mouse trap, placed on top of your alarm clock, will prevent you from rolling over and going back to sleep after you hit the snooze button. If you have a bad cough, take a large dose of laxatives; then you'll be afraid to cough. You only need two tools in life - WD-40 and Duct Tape. If it doesn't move and should, use the WD-40. If it shouldn't move and does, use the duct tape. Remember: Everyone seems normal until you get to know them. If you can't fix it with a hammer, you've got an electrical problem. Daily Thought: SOME PEOPLE ARE LIKE SLINKIES; NOT REALLY GOOD FOR ANYTHING BUT THEY BRING A SMILE TO YOUR FACE WHEN PUSHED DOWN THE STAIRS Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Areattachment: skink.jpgattachment: slinky.jpg
Re: Memory issue on sybase ARS 6.0.1
How much memory does your system have, and how large does the arsystem executable grow to? On the table that you are hitting, how many rows are in that table, and how many open tickets are in this table? Lastly, what query is your escalation using to find the open tickets? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Thursday, April 02, 2009 09:23 To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Ok, let me ask something else related to my issue. Does anyone have a recommendation of the best way to update all open tickets every 5 minutes other than an escalation? The escalation seems to fill the memory up and kill the server and my interval does not work correctly. Thanks Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email: janet.ma...@embarq.com Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 01, 2009 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Looking below it looks like you are on a Sun V240. What OS Version uname -a and what is your ulimit -a values. Also check your disk space df -k Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Wednesday, April 01, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Any ideas? Janet Mahan -Original Message- From: Mahan, Janet L[EQ] Sent: Tuesday, March 31, 2009 2:18 PM To: Mahan, Janet L[EQ]; arsl...@listserv.rbugs.com Subject: RE: Memory issue on sybase ARS 6.0.1 Also get these errors: ARERR [160] Decompression has failed ARERR [300] Malloc failed on server Janet Mahan -Original Message- From: Janet Mahan [mailto:janet.ma...@embarq.com] Sent: Tuesday, March 31, 2009 1:20 PM To: arsl...@listserv.rbugs.com Cc: Mahan, Janet L[EQ] Subject: Memory issue on sybase ARS 6.0.1 Does anyone have any suggestions how to fix a memory issue where the arserverd process grows so that the processes die with malloc errors. It seems to be related to escalations that I have updating tickets every 4 or 6 minutes. I have opened tickets with BMC but our version is not really supported. Some details: Mar 05 16:24:07 EST r...@waterspout# tail -f arerror.log Thu Mar 5 16:14:39 2009 390620 : Cannot initialize contact with SQL database (ARERR 551) Thu Mar 5 16:14:39 2009 Thread 26 not handling connection Thu Mar 5 16:15:35 2009 390620 : Failure during SQL operation to the database (ARERR 552) Thu Mar 5 16:15:35 2009 ct_cmd_alloc(): user api layer: external error: Memory allocation failure. (Sybase 16843010) : Thu Mar 5 16:15:35 2009 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 5 16:15:35 2009 390620 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Thu Mar 5 16:15:35 2009 ct_cmd_alloc(): user api layer: external error: Memory allocation failure. (Sybase 16843010) : Thu Mar 5 16:15:35 2009 390620 : Cannot initialize contact with SQL database (ARERR 551) Thu Mar 5 16:15:35 2009 Thread 27 not handling connection 390603 : Failure during SQL operation to the database (ARERR 552) ct_cmd_alloc(): user api layer: external error: Memory allocation failure. (Sybase 16843010) : 390603 : AR System server terminated -- fatal error encountered (ARNOTE 21) 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 10 (ARNOTE 0) Server (pid:8549) died with 0. Action Request System(R) Server Version 6.00.01 patch 1351 Remedy, a BMC Software company. Copyright (c) 1991 - 2004 BMC Software, Inc. All rights reserved. Copyright (c) 1989 - 2004 Verity, Inc. All rights reserved. Reproduction or disassembly of embodied programs and databases prohibited. Verity (r) and TOPIC (r) are registered trademarks of Verity, Inc. ction Request System(R) Fork Daemon Version 6.00.01 patch 1351 Remedy, a BMC Software company. Copyright (c) 2000 - 2004 BMC Software, Inc. All
Re: Memory issue on sybase ARS 6.0.1
Yep, never do a != on a status field. Also if you go into the admin tool and limit the number of records returned to 10k or so, then that will reduce the memory growth. Do a status = open or something like that, a not equal to will do a table scan every time. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Thursday, April 02, 2009 10:20 To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Memory size: 16384 Megabytes Memory grows to about 3932M or so and ARS dies The table has about 373k rows and approximately 350 tickets open The escalation will Run If: ( 'Trouble Ticket Status' != Closed) AND (($TIMESTAMP$ - 60) 'Modified-date') Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email: janet.ma...@embarq.com Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Thursday, April 02, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 How much memory does your system have, and how large does the arsystem executable grow to? On the table that you are hitting, how many rows are in that table, and how many open tickets are in this table? Lastly, what query is your escalation using to find the open tickets? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Thursday, April 02, 2009 09:23 To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Ok, let me ask something else related to my issue. Does anyone have a recommendation of the best way to update all open tickets every 5 minutes other than an escalation? The escalation seems to fill the memory up and kill the server and my interval does not work correctly. Thanks Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email: janet.ma...@embarq.com Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 01, 2009 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Looking below it looks like you are on a Sun V240. What OS Version uname -a and what is your ulimit -a values. Also check your disk space df -k Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Wednesday, April 01, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Any ideas? Janet Mahan -Original Message- From: Mahan, Janet L[EQ] Sent: Tuesday, March 31, 2009 2:18 PM To: Mahan, Janet L[EQ]; arsl...@listserv.rbugs.com Subject: RE: Memory issue on sybase ARS 6.0.1 Also get these errors: ARERR [160] Decompression has failed ARERR [300] Malloc failed on server Janet Mahan -Original Message- From: Janet Mahan [mailto:janet.ma...@embarq.com] Sent: Tuesday, March 31, 2009 1:20 PM To: arsl...@listserv.rbugs.com Cc: Mahan, Janet L[EQ] Subject: Memory issue on sybase ARS 6.0.1 Does anyone have any suggestions how to fix a memory issue where the arserverd process grows so that the processes die with malloc errors. It seems to be related to escalations that I have updating tickets every 4 or 6 minutes. I have opened tickets with BMC but our version is not really supported. Some details: Mar 05 16:24:07 EST r...@waterspout# tail -f arerror.log Thu Mar 5 16:14:39 2009 390620 : Cannot initialize contact with SQL database (ARERR 551
Re: ITSM individual assignment process by assigned group rather than by company?
Poll your customers to see if there is one solution that stands out above the rest, implement it, and tell the others that it's a Best Practice solution. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Thursday, January 22, 2009 14:09 To: arslist@ARSLIST.ORG Subject: ITSM individual assignment process by assigned group rather than by company? ** Listers ~ my users have asked to have automated assignments enabled at the individual level. However, different assignment groups want different processes (some want number, others want round-robin). We are currently running single-tenancy, have automated assignments at the group level and have the assignment engine integration option in the Configure Incident Rules form set to No. Is there a way I can implement individual auto-assignment without heavy customization? Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server MidTier Admin Client Service Desk - 7.0.03 Patch 006 Assignment Engine - 7.1.00 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [First Republic Bank logo]http://logos.firstrepublic.com/FRB.jpg The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ADV:XtremeAir (NEW INTERFACE)
Junior, What do you mean no internet access at home? That's plain crazy talk. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, December 29, 2008 12:24 To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) Well, too bad I cannot download the adobe air here at work. I don't have internet at home either, but I trust that you've done a good job with it. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Monday, December 29, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Robert, Yes indeed ! I can see the new tickets streaming in as folks begin to play with this, btw. There is always something to hope for, Happy Holidays Now where is that bear we have to wrestle ??? Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Monday, December 29, 2008 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Late XMAS Present Gidd? On Mon, Dec 29, 2008 at 8:09 AM, Gidd g...@buoyantsolutions.net wrote: ** Advertisement: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to not have to rely on use of BMC's Mid-tier ! For those interested: Download Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: http://get.adobe.com/air/ http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: http://www.buoyantsolutions.net/xtremeair/xtremeair.air http://get.adobe.com/air/ Use the Open option to select installation. Repeat this process to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is: mmcdonald/mmcdonald Once installed, Login/Password is: jmcdonald/jmcdonald Once installed, Login/Password is: pmcdonald/pmcdonald Regards...Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:g...@buoyantsolutions.net This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com http
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
Is there something going on with that table that locks it when someone searches? Maybe it is as simple as changing the lockmode from table to row? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 14:18 To: arslist@ARSLIST.ORG Subject: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) *** UPDATE *** Well, it appears I don't have to toilet paper my own house after all. As I reported below, I attempted to fix my problem with spotty, intermittent performance by increasing my fast and list threads from 5 to 30. That did nothing. I still have the same problem. The issue is most definitely related to diary searches, but I would *expect* that a diary search would not so drastically impact ALL users as it does. I can understand the person who invoked the diary search having a problem, but considering there are so many other threads available and CPU utilization remains under 10%, I would think other users would not be impacted so dramatically. But it never fails...I can reproduce the problem 100% of the time. I kick off a diary search, and everyone's client stops responding. It's almost like (I know this is dreaded and sometimes over-reported), but it's almost like a memory leak in the server app. Restarting the service, naturally, rectifies the situation and Remedy just hums along until someone else does a diary search. Now, I understand I can block diary searches. But my issue is wondering why diary searches impact EVERYONE. Ideas? Norm -Original Message- From: Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 5:39 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, a little bird (ahem...cough...Doug...cough) suggested I double up my list and fast threads, which I've done, and that seems -- at least on the surface -- to have corrected the problem. I did have multiple threads, but I guess just not enough. If that was the problem, I'm going to toilet paper my own house. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Never mind.. I guess I should read the entire thread before responding. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) We had a similar problem recently. We found that an Active Link was causing our problem. It was a newly created Active Link that was somehow corrupted and caused the server to hang. It might be worth a look. Check to see if any objects have been created or modified recently. Good Luck. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTR USA MEDCOM USAMITC Sent: Tuesday, November 25, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Norm, You may want to investigate whether you can use BMC or SQL Full Text search options to improve the performance. Alternatively, I've found it helps to interview the culprits to understand how they are utilizing the system to do their job. Often you can add an indexed field that allows them to categorize/track what they are looking for on a repeat basis. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Good suggestion...I'm pretty familiar with the new worklog model in version 7 and its advantages and disadvantages. Unfortunately, that entails a very large coding effort, which I'm not able to do on this system. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Tuesday, November 25, 2008 8:12 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
I noticed that you can turn off the escalation and set the tables to lock row. The problem appears that it might be an overall performance hit, according to Microsoft. You could run your ARServer on a Windows server with the DB on an alternative OS with a more robust DB Just a thought. BTW, I have little to no experience with Microsoft's SQL server, so I will have to defer to someone with more experience in that realm... At least you know what is going on. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 15:14 To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, it looks like I found it. Microsoft SQL handles lock escalation dynamically. The escalation can, well, escalate to a table lock. Here's Microsoft article on the issue: http://support.microsoft.com/kb/323630 I ran the Profiler, and sure enough, that's exactly what's happening! The fix? Write better, smaller queries. Damn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, December 03, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Is there something going on with that table that locks it when someone searches? Maybe it is as simple as changing the lockmode from table to row? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 14:18 To: arslist@ARSLIST.ORG Subject: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) *** UPDATE *** Well, it appears I don't have to toilet paper my own house after all. As I reported below, I attempted to fix my problem with spotty, intermittent performance by increasing my fast and list threads from 5 to 30. That did nothing. I still have the same problem. The issue is most definitely related to diary searches, but I would *expect* that a diary search would not so drastically impact ALL users as it does. I can understand the person who invoked the diary search having a problem, but considering there are so many other threads available and CPU utilization remains under 10%, I would think other users would not be impacted so dramatically. But it never fails...I can reproduce the problem 100% of the time. I kick off a diary search, and everyone's client stops responding. It's almost like (I know this is dreaded and sometimes over-reported), but it's almost like a memory leak in the server app. Restarting the service, naturally, rectifies the situation and Remedy just hums along until someone else does a diary search. Now, I understand I can block diary searches. But my issue is wondering why diary searches impact EVERYONE. Ideas? Norm -Original Message- From: Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 5:39 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, a little bird (ahem...cough...Doug...cough) suggested I double up my list and fast threads, which I've done, and that seems -- at least on the surface -- to have corrected the problem. I did have multiple threads, but I guess just not enough. If that was the problem, I'm going to toilet paper my own house. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Never mind.. I guess I should read the entire thread before responding. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) We had a similar problem recently. We found that an Active Link was causing our problem. It was a newly created Active Link that was somehow corrupted and caused the server to hang. It might be worth a look. Check to see if any objects have been created or modified recently. Good Luck. Andy L. Mayfield Sr. System Operation Specialist Alabama Power
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
I am sorry, been a Unix/Linux guy forever and on top of that exposed to mainly Informix and DB2. I have no point of reference on that end. I wonder if you could set the DB up for dirty reads by default, that might be the key there if you can't lock by row. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, December 03, 2008 16:43 To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) I'm told by my DBA that it's possible to write 'dirty' queries that won't lock the DB, but I haven't been able to figure out how to make Remedy run them...it's basically an appendage to the end of the sql statement. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, it looks like I found it. Microsoft SQL handles lock escalation dynamically. The escalation can, well, escalate to a table lock. Here's Microsoft article on the issue: http://support.microsoft.com/kb/323630 I ran the Profiler, and sure enough, that's exactly what's happening! The fix? Write better, smaller queries. Damn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, December 03, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Is there something going on with that table that locks it when someone searches? Maybe it is as simple as changing the lockmode from table to row? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 14:18 To: arslist@ARSLIST.ORG Subject: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) *** UPDATE *** Well, it appears I don't have to toilet paper my own house after all. As I reported below, I attempted to fix my problem with spotty, intermittent performance by increasing my fast and list threads from 5 to 30. That did nothing. I still have the same problem. The issue is most definitely related to diary searches, but I would *expect* that a diary search would not so drastically impact ALL users as it does. I can understand the person who invoked the diary search having a problem, but considering there are so many other threads available and CPU utilization remains under 10%, I would think other users would not be impacted so dramatically. But it never fails...I can reproduce the problem 100% of the time. I kick off a diary search, and everyone's client stops responding. It's almost like (I know this is dreaded and sometimes over-reported), but it's almost like a memory leak in the server app. Restarting the service, naturally, rectifies the situation and Remedy just hums along until someone else does a diary search. Now, I understand I can block diary searches. But my issue is wondering why diary searches impact EVERYONE. Ideas? Norm -Original Message- From: Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 5:39 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, a little bird (ahem...cough...Doug...cough) suggested I double up my list and fast threads, which I've done, and that seems -- at least on the surface -- to have corrected the problem. I did have multiple threads, but I guess just not enough. If that was the problem, I'm going to toilet paper my own house. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Never mind.. I guess I should read the entire thread before responding. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) We had a similar problem recently. We found that an Active Link was causing our problem
Re: unsubscribe
I am sorry, but this function still has not been implemented via email at this time. Please feel free to visit the website and use this function there. The site is: http://listserv.rbugs.com/cgi-bin/wa.exe?REPORTz=3 And I believe you would select the signoff feature located on this page. Thank you, and have a nice day! :D Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hamanth Kumar Sent: Wednesday, November 19, 2008 18:51 To: arslist@ARSLIST.ORG Subject: unsubscribe ** Hi Please unsubscribe me from ARlist. -- Hamanth Kumar P __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: unsubscribe
Yeah, I knew it was there, but not HERE. I was injecting Thursday humor. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, November 20, 2008 08:59 To: arslist@ARSLIST.ORG Subject: Re: unsubscribe Actually this is available thru email (it is a standard ListServ command). You just have to send it to the List Server instead of the list itself. Send an email to the listserver as follows TO.:[EMAIL PROTECTED] Subject:(can be anything but I generally use Listserver Command) Body...:signoff ARSList Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Thursday, November 20, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: unsubscribe I am sorry, but this function still has not been implemented via email at this time. Please feel free to visit the website and use this function there. The site is: http://listserv.rbugs.com/cgi-bin/wa.exe?REPORTz=3 And I believe you would select the signoff feature located on this page. Thank you, and have a nice day! :D Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hamanth Kumar Sent: Wednesday, November 19, 2008 18:51 To: arslist@ARSLIST.ORG Subject: unsubscribe ** Hi Please unsubscribe me from ARlist. -- Hamanth Kumar P __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS for non Trouble Ticketing applications
Darrell Reading Systems What about pest control, Junior? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 10:51 To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Sam, I've written applications that perform the following non-help desk functionality: Vacation tracking approval Knowledge base Report Generator Purchase Request Flow I'm sure there are more, but you can do anything you can think of. Heck, remedy does a lot of their support site web pages using remedy (it's slow though, although getting better). In addition, there are the standard Help Desk, Change Management, Asset Management, etc that all of us have worked with. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla Sent: Friday, November 14, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: ARS for non Trouble Ticketing applications ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
I dub thee UNSUBSCRIBEd. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanapala, Rajinikanth IN KRG Sent: Saturday, October 25, 2008 21:25 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** UNSUBSCRIBE ME Regards, Rajinikanth Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine stops sending Emails
I would check the /var/adm/syslog/mail.log equivalent to Solaris to see if outgoing mails continue to go out via other mechanisms when the ARmail process is having issues. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Tuesday, October 21, 2008 09:47 To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails ** Bala, I saw this on the 25th of every month when I was with Navy Medicine. Some months it would affect the inbound email processing, some months it would affect the outbound email processing, and some months it would affect both. Our workaround was to restart the ARServer process on the 27th of each month. BMC thought it might have been a java inconsistency causing it, but never solved the issue. We were running ARServer 7.0.1 on MSSQL, Java version 1.5_12; Inbound emails IMAP, Outbound emails SMTP. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] http://its.state.nc.us http://its.state.nc.us/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Tuesday, October 21, 2008 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails Hi, Has anyone experienced the email engine being able to receive inbound emails, but not process outbound emails? Outbound emails are sitting in the AR System Email Messages form without any errors. The AREmail process is up and running and outbound emails just stop being sent out at random times. The only way to fix the issue is to restart the email engine. I don't see any errors in the debug logs and am trying to come up with a way to troubleshoot this. * Environment ARS Server Patch24 Email Engine Patch 24 OS: Solaris 9 Oracle 10 Java version: 1.4.2_13 Outbound Emails: smtp * Thanks, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to unsubscribe
And that rule was the reason I spammed a government facility with 6,00 emails and got my PC power cable yanked from the outlet. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 17, 2008 10:30 To: arslist@ARSLIST.ORG Subject: Re: How to unsubscribe You know, you could create a rule :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, September 17, 2008 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: How to unsubscribe I couldn't help it. Three came in to my inbox in short order, it had to be done. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 17, 2008 10:25 To: arslist@ARSLIST.ORG Subject: Re: How to unsubscribe Haha Darrell, I was waiting on you to reply to this! -Jr -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, September 17, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: How to unsubscribe ** The last time I did this, I generated 6,000 emails in ten minutes to an undisclosed government mail server, but this is worth the risk. For those of you that want to unsubscribe, do not email this list, follow the instructions that are below: UNSUBSCRIBE or access ARSlist Archives at www.arslist.org outbind://117/www.arslist.org Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving Question
Junior, Before setting up the archiving process, I would create the archive form and move over the majority of those records by hand. Just a thought. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, September 08, 2008 12:31 To: arslist@ARSLIST.ORG Subject: Archiving Question I'm setting up archiving for a form for the first time. There are 452,542 records that will be archived that match my specific criteria. Is there any way to control how many records at a time the archiving process will archive? Will it only archive up until the server limit for queries? I'm running ars 6.3 on windows 2k3 with mssql 2k5 database. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Get all results from a SQL call
Does it have an ID associated with it that Remedy considers a special or reserved number? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Wednesday, August 13, 2008 13:59 To: arslist@ARSLIST.ORG Subject: Re: Get all results from a SQL call ** Hi Frank, Thanks for your help. Now I have run into something interesting. I have a few from the database, and a view form in Remedy. When I do to build the table field, I can select any of the field in the view form and put it in the table except the one I want which is the e_mail_address' field. Any ideas on where to look or what questions to ask the dba? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, June 13, 2008 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Get all results from a SQL call ** 1. Create SQL view of the data from your Remedy database. 2. Create a View form in Remedy using that SQL view 3. Create a table field using that new View. Now when the table refreshes it will have a local copy of all of the records and you can table walk it. On Fri, Jun 13, 2008 at 3:08 PM, Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I need to do a SQL query to a database outside of Remedy and gets all of the contact records for a customer and drop them into a field in a ticket. Of course I can get the first or display a list if there are multiple. There has to be a way to get all records that meet the criteria. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Any ideas? Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: You do not have write license woes
Recache that thing and see what happens. Login as Admin, and refresh the cache. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 12:59 To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Also, did I mention it works in the user tool - this is just a mid-tier error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark Sent: Monday, August 04, 2008 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Are you using any form of AREA plugin? Mark From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Mon 04/08/2008 17:21 To: arslist@ARSLIST.ORG Subject: You do not have write license woes ** I have a variety of users who are experiencing a weird error. Occasionally the server acts as if their license has disappeared when trying to save an Incident in ITSM 7.03. They will be working fine one minute and then they will get the long series of errors that says... You do not have application write license (ARERR 9850). You do not have write access to field followed by every field on the Incident form. The irritating thing is the user HAS a license. This affects both fixed license and floating license users. Removing/re-adding their licenses does not fix the problem. The only consistent way to fix this is to delete the user and re-create them - and even THEN it is not 100% curable. I have checked the following: 1.) Box has AR Server license 2.) Box has adequate Application licenses, AR User licenses, etc. 3.) User is configured properly 4.) User is not doing something stupid. BMC Support has been unable to assist in this issue - it's been going on for months. Has anyone else run into this? I don't even know how to troubleshoot what is going on really since all of the app/workflow/api stuff seems to be correct. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: WUT GLE vs MT GLEWF in Modify People
Could it be that the data contained in any blobs are being pulled over with the web query so that the tool would have a similar feel as the native client when opening a log field? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, July 07, 2008 14:58 To: arslist@ARSLIST.ORG Subject: Re: WUT GLE vs MT GLEWF in Modify People ** My first thought was that the mid-tier does a with fields in order to reduce the subsequent calls to the DB...but looking at the call that mid-tier is using...it's doing quite a bit more than that...it appears to be pulling currency fields, doing an outer join on the B tabledoes the subsequent sql call from both the client and the web look the same as the initial from the web? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, July 07, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: WUT GLE vs MT GLEWF in Modify People ** In IM 7.03 patch 7 we have users who are experiencing slow-downs when accessing some base product functionality. The two scenarios are: Windows User Tool: The user opens an existing Incident and presses the Modify button on the customer tab to bring up the Customer Record. The screen opens quickly and displays the customer record. API/SQL logging indicates a +/- GLE is being issued which completes very quickly. A further action later on retries the actual values for the record to display. Mid-tier (solaris + IBM HTTP Server + Websphere) standalone - 7.1 patch 001 The user opens an existing Incident and presses the Modify button on the customer tab to bring up the Customer Record. The screen opens immediately to the Loading screen takes 45 seconds or so to display the customer record. API/SQL logging indicates a +/- GLEWF is being issued which completes very slowly. A further action later on retries the actual values for the record to display. This goes quickly as in the first case. Why on earth would the same workflow cause a GLE in the WUT and GLEWF in the mid-tier? It's the exact same workflow that is firing - there is no custom anything based on the client type. Also - the SQL commands that are issued by these GLE/GLEWF sequences is wildly different. GLE SQL: SELECT T659.C1,C100018,C100019,C100056,C11,C100010,C200 06,C20012,C26001,C7 FROM T659 WHERE ((T659.C1 = 'PPL00923440') OR (T659.C4 = ' ')) ORDER BY 2 ASC,3 ASC, 1 ASC GLEWF SQL: SELECT T659.C1,C100188,C100027,C100031,C100035,C100673,C100 029,C100123,C100056,C108,C300469200,C100125,C100025, TO_CHAR(C301277100,'FM90.009'),C100023,C3012 77200,C26001,C100052,C100906,C100050,C100121,C20 012,C100010,C301336500,C100039,C100060,C123,C100119,C100 048,C100946,C3,C100846,C7,C100346,C12,C10094 8,C100062,C14,C5,C112,C100042,TO_CHAR(C24040V,'FM999 990.009'),C24040C,C24040D,TO_CHAR(C24040 USD,'FM90.009'),TO_CHAR(C24040EUR,'FM999 990.009'),TO_CHAR(C24040GBP,'FM90.00 9'),TO_CHAR(C24040JPY,'FM90.009'),C3 01349200,C100054,C100127,C302006500,C100654,C20006,C1000 18,C100952,C100044,C100020,C110,C100046,C300495800,C 160,C100026,C100049,C100122,C260141102,C100028,C1000 34,C100036,C100126,C100541,C100032,C100674,C1001 24,C100030,C100053,C301554200,C300469300,C600200100,C100949, C100024,TO_CHAR(C301554100,'FM90.009'),C1000 000926,TO_CHAR(C301554000,'FM90.009'),C24042 ,C301600300,C100051,C100022,TO_CHAR(C301321200,'FM99 9990.009'),C11,C100040,C179,C100074,C23009,C 100069,C103975,C2,C100047,C100061,C100017,C10004 5,C301553900,C6,C100947,C4,C26006,C100059,CO103962||';'| |CC103962||';'||C103962,C302006600,C13,C20007,C1 00021,C100041,C100128,C102476,C100033,C8,C101262,C10 0043,C100120,C100037,C100019,C109 FROM T659 LEFT OUTER JOIN B659 ON (T659.C1 = B659.C1) WHERE ((T659.C1 = 'PPL00923440') OR (T659.C4 = ' ')) ORDER BY 55 ASC,122 ASC, 1 ASC ) WHERE ROWNUM = 2 William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Firefox3
Hey Junior, you should try Lynx and see if it works with the mid-tier. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, June 19, 2008 15:38 To: arslist@ARSLIST.ORG Subject: Re: Firefox3 Gary, I refreshed the browser, logged out, back in and viewed the same results. Then I went into the form, moved a few fields around. Then I manually flushed the cache. Now everything looks as it should. The Flashboards stay where they belong and the Application List works. We'll see how long it lasts. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 19, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Firefox3 Strange, my application list shows just fine. I don't have any flashboards to test. All of my page fields work fine as well. ARS 7.1, MT 7.1, Firefox 3 Windows XP SP 2 Windows Server 2k3/Apache Tomcat (no IIS) using JSSE for https MS SQL Server 2k5 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, June 19, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Firefox3 I just tried to view my home page with Firefox 3.0. All looks fine until I tried to view the page field with an Application List. I don't see the list but I do see a random Flashboard field from another page field. It also has trouble rendering the Flashboards once your view them. Though I don't know if it's a Flashboards problem or a Page Field problem. Firefox 3.0 ARS 6.3 Patch 21 AR Server on Windows 2000 Midtier on Windows 2003 with IIS and ServletExec John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair Sent: Thursday, June 19, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Firefox3 Gary, I've just tried Firefox 3 as well, and can report that screens seem to display faster than with my IE7 or Firefox 2.x. I think they have monkeyed with delaying rendering the screen until all the data has arrived, because I can see some navigation fields redrawing on an in-house app. Drawing the screen on the fly rather than buffering does make it look faster even though the full data might not arrive until the end of the render. Subjective observation of course, YMMV Firefox 3.0.0 Windows XP SP 2 Midtier 7.01 patch 004 on Solaris AR 7.01 on Solaris Doug . Original Message ... On Thu, 19 Jun 2008 08:56:45 -0500 Gary Opela (Corporate) [EMAIL PROTECTED] wrote: ** I was just trying firefox 3 out with my mid-tier, it's pretty cool. It's really fast, and they've added in spell check that works just like word. You all should try it out if you haven't yet. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company _ Doug Blair Remedy Skilled Professional doug at blairing dotcom +1 224-558-5462 Sent from my Treo, usual caveats apply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed.
Re: ARS 7.5
Poll. 8 or 24? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Thursday, June 05, 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 ** Only if you are a Nascar fan in the south. -Original Message- From: J.T. Shyman [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 5 Jun 2008 2:09 pm Subject: Re: ARS 7.5 ** Oh. I always thought DNF was Did Not Finish :-) --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 05, 2008 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Lol, sorry, I meant DNF = Duke Nukem Forever... Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, June 05, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Do Not Resuscitate? Does Not Register? Data Normalization Regularly? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 05, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 I'm still waiting on DNR :-( Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Stay informed, get connected and more with AOL on your phone http://mobile.aol.com/productOverview.jsp?productOverview=aol-mobile-ov erview?ncid=aolmbd0003000139 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2)
We set up an escalation that deletes old tickets. We only keep 2 to 10 thousand records in there at any given time depending on how many transactions we have that day. I can't imagine having that many rows in that form. :S Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Friday, April 11, 2008 16:24 To: arslist@ARSLIST.ORG Subject: RES: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2) Jorge... I think that 2,063,253 of records is really a lot of rows in the table AR System Email Messages... Recently, these week, we had problems with server crash ... and we've noticed that sql statements in this table were contributing for crash in our server ... and our AR System Email Messages table had only one million records... rs I advise you to truncate your table to clear it ... do something like these: TUNCATE TABLE T99 TUNCATE TABLE B99 TUNCATE TABLE H99 Assuming that your table id is 99.. I hope that help you.. thanks ... have a nice weekend... and drink Beer!!! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de George Jungle Enviada: sex 11/4/2008 00:59 Para: arslist@ARSLIST.ORG Assunto: Re: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2) ** Thanks for all the replies guys. I've answered some of your questions 1. Gary Opela (Corporate) [EMAIL PROTECTED] Is your database local or remote? Local 2. Garrison, Sean (Norcross) [EMAIL PROTECTED] If you are on a unix server check the number of open files being used by the process. Maybe it has hit the max and locked up your server (why you aren't seeing anything in the logs). type in ulimit -a to tell you the limits you have pfiles process id to tell the number of open files used by the process. Thanks Sean, will try this out. currently ulimit says : XX $ ulimit -a core file size(blocks, -c) unlimited data seg size (kbytes, -d) unlimited file size (blocks, -f) unlimited open files(-n) 256 pipe size (512 bytes, -p) 10 stack size(kbytes, -s) 8192 cpu time (seconds, -t) unlimited max user processes(-u) 29995 virtual memory(kbytes, -v) unlimited 3. Roger Medsker [EMAIL PROTECTED] I have seen this behavior in a situation we had where AR System was actually restarting. There is no indication in any of the logs that the server crashed or was manually stopped. You can detect this by having server side SQL logging on when this occurs. If you see lots of SQL transactions with no identified user associated to them, then the server process is starting up. This doesn't help identify the root cause but the question changes from Why does the server 'hang'? to Why is the server restarting? Ok. Thanks Roger. will give that a go next time it hangs... only prob is it's intermittent and we really can't have SQL logging on all the time will figure something out. 4. Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] one question how many records does your AR System Email Messages has??? 2,063,253 records... Delete Outgoing Messages is set to No. Will have to get that changed! Does this sound like a lot of rows to you? George On 4/11/08, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: one question how many records does your AR System Email Messages has??? De: Action Request System discussion list(ARSList) em nome de Roger Medsker Enviada: qui 10/4/2008 11:45 Para: arslist@ARSLIST.ORG Assunto: Re: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2) ** George, I have seen this behavior in a situation we had where AR System was actually restarting. There is no indication in any of the logs that the server crashed or was manually stopped. You can detect this by having server side SQL logging on when this occurs. If you see lots of SQL transactions with no identified user associated to them, then the server process is starting up. This doesn't help identify the root cause but the question changes from Why does the server 'hang'? to Why is the server
Re: arserverd crash - signal 10
Look for a core file, it should be in your start up directory, and what other logging do you have on? From what I saw, it could be that all your threads where busy, but I believe we need more information. Could you let us know how many threads you are running, OS, DB, CPU's and Memory? Has this happened often, if not, has the system started slowing down. Send any information that you might think we could use. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Wednesday, April 09, 2008 09:15 To: arslist@ARSLIST.ORG Subject: RES: arserverd crash - signal 10 Hello, A few minutes ago I had the next error and this is my arerror.log... can anyone analyze this for me? thankx a lot! Wed Apr 9 10:49:08 2008 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (brapk017) ARER R - 93 Wed Apr 9 10:52:08 2008 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (brapk017) ARER R - 93 Wed Apr 9 10:55:08 2008 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (brapk017) ARER R - 93 Wed Apr 9 10:56:43 2008: Server terminating, recursive signal received: 11, original signal: 15 Wed Apr 9 10:56:44 2008 Dispatch : AR System Application server terminated when a signal/exception was received by the serv er (ARAPPNOTE 4500) Wed Apr 9 10:56:44 2008 15 Wed Apr 9 10:57:08 2008 390600 : Safeguard mismatch - potentially corrupted container (ARERR 8842) Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Axton Enviada: qua 9/4/2008 10:41 Para: arslist@ARSLIST.ORG Assunto: Re: arserverd crash - signal 10 ** From /usr/include/sys/iso/signal_iso.h on sparc64/solaris 9: * The contents of this header is limited to identifiers specified in the * C Standard. Any new identifiers specified in future amendments to the #define SIGHUP 1 /* hangup */ #define SIGINT 2 /* interrupt (rubout) */ #define SIGQUIT 3 /* quit (ASCII FS) */ #define SIGILL 4 /* illegal instruction (not reset when caught) */ #define SIGTRAP 5 /* trace trap (not reset when caught) */ #define SIGIOT 6 /* IOT instruction */ #define SIGABRT 6 /* used by abort, replace SIGIOT in the future */ #define SIGEMT 7 /* EMT instruction */ #define SIGFPE 8 /* floating point exception */ #define SIGKILL 9 /* kill (cannot be caught or ignored) */ #define SIGBUS 10 /* bus error */ #define SIGSEGV 11 /* segmentation violation */ #define SIGSYS 12 /* bad argument to system call */ #define SIGPIPE 13 /* write on a pipe with no one to read it */ #define SIGALRM 14 /* alarm clock */ #define SIGTERM 15 /* software termination signal from kill */ #define SIGUSR1 16 /* user defined signal 1 */ #define SIGUSR2 17 /* user defined signal 2 */ #define SIGCLD 18 /* child status change */ #define SIGCHLD 18 /* child status change alias (POSIX) */ #define SIGPWR 19 /* power-fail restart */ #define SIGWINCH 20 /* window size change */ #define SIGURG 21 /* urgent socket condition */ #define SIGPOLL 22 /* pollable event occured */ #define SIGIO SIGPOLL /* socket I/O possible (SIGPOLL alias) */ #define SIGSTOP 23 /* stop (cannot be caught or ignored) */ #define SIGTSTP 24 /* user stop requested from tty */ #define SIGCONT 25 /* stopped process has been continued */ #define SIGTTIN 26 /* background tty read attempted */ #define SIGTTOU 27 /* background tty write attempted */ #define SIGVTALRM 28/* virtual timer expired */ #define SIGPROF 29 /* profiling timer expired */ #define SIGXCPU 30 /* exceeded cpu limit */ #define SIGXFSZ 31 /* exceeded file size limit */ #define SIGWAITING 32 /* process's lwps are blocked */ #define SIGLWP 33 /* special signal used by thread library */ #define SIGFREEZE 34/* special signal used by CPR */ #define SIGTHAW 35 /* special signal used by CPR */ #define SIGCANCEL 36/* thread cancellation signal used by libthread */ #define SIGLOST 37 /* resource lost (eg, record-lock lost) */ #define SIGXRES 38 /* resource control exceeded */ #define _SIGRTMIN 39/* first (highest-priority) realtime signal
Re: Mid-Tier help
Junior, Are we going to have to put a limit on the number of emails that you are allowed to send a day? :P Put the darn thing on a Linux box and be done with it. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 14:55 To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Thanks, JT. I updated to 1.6, and at least now Tomcat works. I had to go into tomcat and change the Java directory to 1.6, and I went into my Path variable and added the path to 1.6 in there as an environment variable. Still, my mid-tier just won't come up. In my IIS Admin tool, under websites, arsys isn't listed. The only thing listed is Default Web Site, and a sharepoint site. Do I need to associate my arsys website somewhere with IIS? I just don't see where IIS sees my website. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, April 08, 2008 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, I think 1.4 is older than Java 5. I think 1.5 is Java 5. http://en.wikipedia.org/wiki/Java_version_history Updating java might be a good place to start to see if Tomcat will run. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, April 08, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help Additionally: I still cannot get Tomcat to stay up and running. I noticed in the Tomcat directory, there is a logs directory. I looked in it, and in stdout.log, there is the following line: This release of Apache Tomcat was packaged to run on J2SE 5.0 or later. It can be run on earlier JVMs by downloading and installing a compatibility package from the Apache Tomcat binary download page. I did a java -version and got the following: java version 1.4.2_17 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06) Java HotSpot(TM) Client VM (build 1.4.2_17-b06, mixed mode) Is my Java 2 RE, SE, 1.4.2_17-b06 the same the as J2SE 5.0, but newer? Please excuse my confusion, as there are so many different java process you have to load, it's not clear to me what I need. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using Open Window action to write report to specified location.
Man, that is messed up. I hope whoever wrote that macro was let go. I can't imagine dealing with something so poorly designed in the production environment... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Kunkel Sent: Monday, April 07, 2008 13:31 To: arslist@ARSLIST.ORG Subject: FW: Using Open Window action to write report to specified location. ** I've done a little more research. It looks like the person doing these conversions attached the macro instead of the report file, so I switched the embedded report definition to an .arr and it does not contain the to-file line. I did find the documentation about the Target Location field. It looks like you can put to-file: in the target location, but so far I haven't been able to make to-file: \\windowsshare\SendTest\$Record BLOCKED::file://windowsshare/SendTest/$Record ID$.txt Any ideas? Has anyone else run into something like this? Thanks, Matt From: Matthew Kunkel Sent: Thursday, April 03, 2008 4:47 PM To: 'arslist@ARSLIST.ORG' Subject: Using Open Window action to write report to specified location. We're in the process of converting all our old Run Macro active links to Open Window actions since this has been unsupported for a while now. Also, the nice little converter will go away when we upgrade to version 7. I'm running into problems with a macro action that writes a report to a pre-determined location. For example the macro might say: sendtotest Set-schema: Test Schema$Server$ Query: 1=$Record ID$ Report: 21=11=$Record ID$4=5=6=13= 23=07=7210=1968=19=111=012=020=716=-17= 18=119=72=536870936 Statistics: to-file: \\windowsshare\SendTest\$Record file://\\windowsshare\SendTest\$Record ID$.txtO end This how we save a report to a shared directory without user interaction, and we're talking about some fairly ancient code here. Anyhow, when I convert this to an Open Window action, I set the Target = File, and of course a dialog opens asking for a location. I try Target = File \\windowsshare\SendTest\$Record file://windowsshare/SendTest/$Record ID$.txt OR Target = \\windowsshare\SendTest\$Record file://windowsshare/SendTest/$Record ID$.txt and it doesn't work. The line to-file:\\windowsshare\SendTest\$Record file:///\\windowsshare\SendTest\$Record ID$.txt is in my report definition. Any ideas? We are still using the Windows thick client although I can see where this might cause problems on the Web. I'm trying to get around writing a server side process to create the report and ftp it to the share. Thanks, Matt ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
The 'Field' != $VALUE$ he is referring to have to do with ENUM fields, and that does do a table scan, because it grabs all records and then disregards the != $VALUE$. It's better to do a on those fields. We have some pretty hefty systems here, and a few of the != searches can hurt us if they are done right after each other. One could make their own Advanced Search bar, disable Remedy's, and build in logic to avoid doing those kinds of search on certain fields. It won't fix everything, but it will help. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, April 07, 2008 15:00 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar I hate to be Mr. Obvious! It seems to me that attempting to disable advanced searches is an act of desperation. If you're so concerned about users running advanced searches and eating up too much system resources, perhaps either your system needs a major upgrade or it's not tuned very well. We have a single Remedy server here (and a separate Midtier)...Dell 2860 with 4GB RAM. It supports 18,000+ users 24/7 and it runs like a champ. I would never dream of disabling the query bar...if performance were an issue, I'd look elsewhere... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
Often here when Joe user is searching for tickets that are not Closed. When Joe user tries it three times, which is usually the case, on a table that has 1.6 million rows, and then some other users do other bad queries at the same time we can see impact here. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, April 07, 2008 16:10 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Uh...how often is that done by Average Joe User? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar The 'Field' != $VALUE$ he is referring to have to do with ENUM fields, and that does do a table scan, because it grabs all records and then disregards the != $VALUE$. It's better to do a on those fields. We have some pretty hefty systems here, and a few of the != searches can hurt us if they are done right after each other. One could make their own Advanced Search bar, disable Remedy's, and build in logic to avoid doing those kinds of search on certain fields. It won't fix everything, but it will help. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, April 07, 2008 15:00 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar I hate to be Mr. Obvious! It seems to me that attempting to disable advanced searches is an act of desperation. If you're so concerned about users running advanced searches and eating up too much system resources, perhaps either your system needs a major upgrade or it's not tuned very well. We have a single Remedy server here (and a separate Midtier)...Dell 2860 with 4GB RAM. It supports 18,000+ users 24/7 and it runs like a champ. I would never dream of disabling the query bar...if performance were an issue, I'd look elsewhere... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
OT: Friday Humor
Somebody o Place HolderInsert humor here/Place Holder Somebody out there has to have something... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Let me share with the list what I did a number of years ago in direct relationship to the subject above and trying to be a smarta*s. Please don't laugh at me too hard, but you can log this as Friday Humor is you like. As I stated, it was many years ago, and people were still trying to unsubscribe via the list. I got sick and tired of people not reading the bottom of the email, and sending garbage to the list, so I set up a rule in Outlook that would send an auto response to the individual, and would delete the email. All worked well for many months, and I was quite proud of myself. One day, I had decided to burn a vacation day and just fiddle around the house. It was an early spring day, so I did my thing outside the house, thinking everything was right in the world. Unbeknown to me, there was an individual that was going to destroy that by sending an UNSUBSCRIBE message, then turn on his out of office rule on. The email came in to the list, with the subject line, UNSUBSCRIBE. The email made to my machine, quietly using its rules to sort through my email when this email came in. My rule caught the offender and replied, telling the owner of the email how to properly leave the list. Well, he had his out of office set, as he must have found the outdoors as appealing as I did. His reply came back to me, telling me that he was out of office for the rest of the day. Getting a response like that was fine, my rules were ready, but the problem was, his out of office reply kept the UNSUBSCRIBE in the subject line. My rules didn't like the reply and did it's thing. The email bounced back to this individuals inbox and his out of office reply responded yet again. I hope you all see where this is going. I forgot to mention that this individual worked at a military installation that few have heard of. Well, after about ten minutes and 6,000 emails later, a big dog at this installation called here. After a bit was passed to an individual in our security department. The person in the security department knew me, so called right away. The conversation went something like this: Hello? Darrell, do you know so and so from blah blah? Nope, never heard of him. Well, can you explain why you just emailed him 6,000 times in less than 10 minutes, taking down a government's exchange server that we are not supposed to know about? Uh, maybe my auto rules caught something, and they have something similar on their end. I'm not in, so I know it wasn't me personally that emailed this guy. Well, we are at a loss to do, we need to stop the looping. The government isn't too happy. Unplug my network connection. Ok, bye. He went to my computer and yanked the power cord out of the wall. We talked later and had a good laugh about it. I made cracks about black choppers hovering in my backyard. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, March 07, 2008 11:23 To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE ** lol ... sometimes I cannot skip a chance for a smarta*s response On Fri, Mar 7, 2008 at 10:11 AM, Sanford, Claire [EMAIL PROTECTED] wrote: ** Susan like Pat Zandi can never leave us!!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, March 06, 2008 7:52 PM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE ** Susan, I thought you were going to get off the list and my world was ending.. hbr On Thu, Mar 6, 2008 at 6:37 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Read the bottom of the email On Thu, Mar 6, 2008 at 2:12 PM, Benitz, Tony : CO IR [EMAIL PROTECTED] wrote: How do I get off the list. I am not doing Remedy any longer and the there is a lot of action on this list. Thanks.. Tony Benitz From: Action Request System discussion list(ARSList) on behalf of Thomas Bean Sent: Thu 3/6/2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ ** Andy, What search qualification do you have defined in the menu attached to the character field
Re: OT:Friday Befuddlement
Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Friday, March 07, 2008 15:06 To: arslist@ARSLIST.ORG Subject: Re: OT:Friday Befuddlement ** For us with different version what does it say? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Joanne Mansur [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/07/2008 03:49 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT:Friday Befuddlement ** FYI - Does the same thing in Word 2007. Joanne Mansur Client Systems Analyst Northeastern University Phone\617.373.3295 Fax\617.373.5985 [EMAIL PROTECTED] J.T. Shyman [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/07/2008 02:17 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject [ARSLIST] OT:Friday Befuddlement ** I ran across this one yesterday and it had me laughing. For those of you that have MS Word 2003...open a document, type the word information and ask it for synonyms or look them up in the built-in thesaurus. Then, realize that this fits perfectly with Microsoft's corporate vision. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers AreOutlook.jpg
Re: Action deffered in Filter/Active Link
Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, `!, but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: arslist@ARSLIST.ORG Subject: Action deffered in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action
Re: Action deffered in Filter/Active Link
I have been explicit about it not firing on SET. Looking through the logs, I see the record number generated by filters that fire beforehand. The issue is that I am trying to get that puppy to fire before the ticket is generated. What I believe that I am looking at is that I am hosed under the current conditions. I could try to remove it and recreate it and see if that helps. The odd thing is that it works correctly, or seems to, in test. I will delete the filters and see what happens when I create them again, then if that fails, it's temp field time. Thanks, Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Tuesday, February 26, 2008 11:31 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Can you explicitly deny it from running on SET? Also, I had an issue with a filter a while ago, I was sure it was correct, so I just deleted it and recreated it and it started working. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, February 26, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, `!, but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC
Re: Action deffered in Filter/Active Link - Solved
Ok. Upon further conversation with Junior offline, (Gary Opela), he discovered the folly of my ways. I feel truly silly on this, but it's proof that even an old dog can overlook cheesey things. The filter was getting bypassed on submit as prescribed, BUT upon later phases, it was looked at once again, and fell under the correct qualifications and fired, throwing the error, thus rolling back the transaction. I think we will build the qualification to go off of create time to be greater than 10 seconds so that when the ticket is being processed, that the modify or SET filter won't fire at that time. Thanks again Junior, the student became the teacher in this case... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Tuesday, February 26, 2008 11:31 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Can you explicitly deny it from running on SET? Also, I had an issue with a filter a while ago, I was sure it was correct, so I just deleted it and recreated it and it started working. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, February 26, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, `!, but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http
Re: Issues with using Incident Interface Create form to push record to HPD?
I can't help myself, I must reply. Is there a chance that on Push that there is a field queried by the menu has a space on the tail end of it, and when you reassign the ticket, the space gets removed? I've seen this over and over again, just a shot in the dark. Happy hunting! Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ## ## ## ## ## ## ## From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, December 17, 2007 14:21 To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** LOL, You're probably right about the table ID, I was thinking that number was static, but now that I think about it, makes more sense that its generated on the fly. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/17/2007 03:15 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Issues with using Incident Interface Create form to push record to HPD? Hi Ben, In my db the T1268 is the HPD:Help Desk form. The table id is relative to your installation. Hmmm that's a thought,, I'll check it out. Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, December 17, 2007 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? Mary, this is a guess, but sounds like you have an active link firing that is setting a field on search when it probably should set for submit only. I recommend flipping on logging to see if that might be the problem. Also T1268 is SLM:EventSchedule if that's at all helpful. PS ITSM Apps with no patch has lots of issues Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/17/2007 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Issues with using Incident Interface Create form to push record to HPD? ** Ok.. I found the issue, I think,, now I just have to see how to get these fields to set on Submit because the OTB workflow is not doing it properly. I compared the 2 sql statements, searching both ways and found out the search is looking for more (which I knew but wasn?t sure exactly what). AND (Assigned Group Uses OLA T1268.C100572 = 0) AND (Shifts Flag T1268.C100296 = 1) In addition to what I?m looking for,, it?s also looking for the above? so once I figure that out I should be good to go? ?should? being the operative word J Thanks everyone for their invaluable assistance J -Mary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, December 17, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? Hmmm the Assignee Groups is getting set properly. It?s the same on both manually entered, or pushed from Incident Interface Create. I push over the Support Group info from our staging form into the Incident Interface Create form, and it uses the OTB workflow to push to the HPD form. - Mary From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, December 17, 2007 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** I'm thinking the same thing. Mary how are you assigning to the groups / individuals? Ty On 12/17/07, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** What about the Assignee Groups field (field 112)? This may not be getting set properly. I am checking to see what exactly is set by selecting the group drop down menus. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Ar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __20060125___This posting was submitted with HTML in it___ - ** This email and any
Re: How many attachments?
With that, be advised of keeping the link between the main ticket and the attachment ticket alive if you archive. We hit a limit on our Centralized Attachment Pool, so we do a sort of reverse archiving now. We have created attachment pools by year, and built into our workflow, depending on when the ticket was created, (actually when an attachment was added), that it reference the form associated with that year. I could go into more details, but just food for thought right now. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ## ## ## ## ## ## ## From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Friday, December 14, 2007 11:12 To: arslist@ARSLIST.ORG Subject: Re: How many attachments? ** Kevin, I would recommend that you store attachments in a separate centralized data table. This will provide 3 main benefits: 1) The load time of a ticket will be less since the attachments do not have to be fetched when querying. 2) You are not bound to a finite number of attachments. Use a GUID value to relate the data ticket to the attachment records. This will allow a n number of attachments. 3) You can reuse the centralized attachment form for other applications Cheers, Bryan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin Sent: Friday, December 14, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: How many attachments? ** Are there any gotchas with having 20 attachment fields in an attachment pool? Kevin Amen Novartis Vaccines Diagnostics Information Technology 510.923.3691 (Office) / 510.520.4060 (Cell) __20060125___This posting was submitted with HTML in it___ Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __20060125___This posting was submitted with HTML in it___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy SQL query assistance... Please Help.
I'm not familiar with the stock Help Desk app, but this looks odd to
me... What are the enum values for the Status, and if you are excluding
Resolved and Closed via , I just don't like that. If resolved and
closed are right next together and they have an enum value of 3 and 4,
then ('Status' 3 and 'Status' 4). If they are not next together
then you could say something like ('Status' = 0 OR 'Status' =1 OR
'Status' = 3). Break up the dates like ('Create Date' = 12/01/2007
AND 'Create Date 12/14/2007), dates are from midnight unless
specified, so be inclusive on the lower date and exclusive on the latest
date. If you are macroing it, set those puppies up as variables and
dump them as csv's then merge the spreadsheets. If you are trying to
catch over a 1000 tickets for one day then do something like: ('Create
Date' = 12/01/2007 AND 'Create Date 12/01/2007 12:00). I could
go on, but we probably need more details on this ODBC connection, is it
giving you fits outside the realm that I've addressed?
Darrell E Reading II
Contact Center Development
Wal-Mart
45739
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Martinez, Raul (ISD, IT)
Sent: Friday, December 14, 2007 10:34
To: arslist@ARSLIST.ORG
Subject: Re: Remedy SQL query assistance... Please Help.
**
Yes there is a limitation in affect right now on the server. Here is an
example of what we are doing, but of course the code is not 100%
correct:
said syntax error
?
SELECT HPD:HelpDesk.Assigned To Group+, HPD:HelpDesk.Assigned To
Individual+, HPD:HelpDesk.Assignee Login Name, HPD:HelpDesk.Case
ID+, HPD:HelpDesk.Source, HPD:HelpDesk.Status,
HPD:HelpDesk.Submitted By
FROM HPD:HelpDesk HPD:HelpDesk
WHERE (HPD:HelpDesk.Assignee Login Name='Jack Zaldivar') AND
(HPD:HelpDesk.Status'Resolved' And HPD:HelpDesk.Status'Closed')
AND (HPD:HelpDesk.Create TimeSYSDATE)
ORDER BY HPD:HelpDesk.Case ID+
11:11:11 AM
?
that's just an example
11:11:23 AM
?
not what we REALLY want
11:11:30 AM
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Friday, December 14, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy SQL query assistance... Please Help.
** I think he mentioned that the SERVER has been limited to 1000.
On Dec 14, 2007 11:03 AM, Evans.Randy [EMAIL PROTECTED]
wrote:
**
Change your preferences to unlimited while you run the macro. You
probably don't want to go against the database itself. Remedy has a
tendency to store dates as long integers based on the number of seconds
since 1/1/1970.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Martinez, Raul (ISD, IT)
Sent: Friday, December 14, 2007 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Remedy SQL query assistance... Please Help.
**
Can anyone assist me in either in connecting an ODBC connection to
Remedy through Access or with creating a SQL search query for $DATE$
function? I am needing to grab all submitted tickets for current day
based on certain submitters. I already have a remedy macro created but
it would be easier with a SQL query. I had to split the macro up several
times due to the server being limited to only 1000 line return.
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Re: How many attachments?
Space is the biggest gotcha, but that could be with any amount of attachments you have stored. Did you limit the size that these attachments could be? What DB are you running on top of, and how is your relationship with the DBA's or DBSE's? Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ## ## ## ## ## ## ## From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin Sent: Friday, December 14, 2007 10:26 To: arslist@ARSLIST.ORG Subject: How many attachments? ** Are there any gotchas with having 20 attachment fields in an attachment pool? Kevin Amen Novartis Vaccines Diagnostics Information Technology 510.923.3691 (Office) / 510.520.4060 (Cell) __20060125___This posting was submitted with HTML in it___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Rant - SLA - Change / Task
Junior, Is there one thread that you don't comment on? Just a question. Maybe we need a special award next year for the lister that posts the most. :P Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, December 07, 2007 16:15 To: arslist@ARSLIST.ORG Subject: Re: OT: Rant - SLA - Change / Task I believe the Creator of Remedy's last name is Mueller, not Muller. I think Mueller might be German, and might need dots over the u, but I'm not sure. Muller is, I'm not sure, maybe just a form of flattery? :) Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doug Muller Jr Sent: Friday, December 07, 2007 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Rant - SLA - Change / Task ** Hey Joe, As William Shakespeare once said, whats in the name, I am trying to prove it wrong. Its all in the name. ;) -- D M Jr. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED)
They can and do make that sweeping floors in FOB's and COB's in Iraq, no coding experience needed. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, November 06, 2007 14:13 To: arslist@ARSLIST.ORG Subject: Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED) 10,000/yr in India probably is not that bad of a salary, especially if you look at the alternatives for that region. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, November 06, 2007 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED) $10 a day is an exaggeration, but not by much. The average IT worker in India in 2006 made only $9,898 a YEAR! Don't believe it? See for yourself: http://www.informationweek.com/blog/main/archives/2006/08/us_ranks_a_mid d.html What will they do when they realize they're being taken advantage of? NOTHING! Why? Because they have no recourse because there is a terrible surplus of labor in India, Pakistan, and China. So some IT workers in India catch on that they're getting exploited. They strike. Guess what? They're fired. There are 1.1 *BILLION* people in India and they're easily replaced. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Tuesday, November 06, 2007 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I can't believe that other countries are only making $10/day with no benefits. The Help Desk reps in India are very skilled and very good and I'm sure they are compensated pretty well. I could be wrong, but what happens when this source realizes they have been taken advantage of. Where do we go then? Mars?? I think the major complaint is they are hard to understand. They speak English, but they tend to speak very rapidly (which is a credit to their speaking ability, because they understand each other and us slowww Americans can understand them.) If there are any India listeners out there, please have patience with the American culture and language. I believe there are a few Help Desks in rural America. Has anybody had experience with any of these? Gordon M. Frank DISA\Version FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, November 06, 2007 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED) To some degree this is true. In a competitive market, companies will do whatever they can, legally (most of the time), to remain competitive. This means that when one company dips to new lows, others will typically follow if it works. Unfortunately, it doesn't seem to work the other way; when companies operate at a higher level, they are eaten by their competitors because they can not remain competitive. This is why we have laws in place to regulate certain types of actions and practices. Laws are intended to set the minimum at which entities are expected to act. Sometimes it becomes necessary for the government to become involved by either raising or lowering the bar so far as the minimum of what is acceptable (legal). There are arguments on both sides of this dichotomy: - there are only so many skilled workers of a given type in a given geographical region - there are large discrepancies in what is required in terms of compensation for different geographical regions (10USD/day vs. 10USD/hr) - reputation - which takes a long time to build and only a moment to destroy (this seems to be undervalued these days, probably because there is no way to easily correlate a price tag to it) - quality - there are good people on both sides of the pond; practical experience, language barriers, time differences, etc. tend to be impact people's perception of quality Axton Grams On Nov 6, 2007 2:03 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: It sounds harsh, but BMC doesn't appear to be willing to pay the price-tag associated with treating their support helpdesk people the way they, themselves expect to be treated in their own country. Overseas manpower is cheap for a reason. It's not harsh at all. Outsourcing jobs from Europe and the US to places like India and the Philippines is, quite simply, the new form of serfdom. I don't care who does it--it's just an under-the-table trick to avoid having to abide by modern fair labor laws. You know, the ones
Re: Friday Humor
Darr Junior Are you picking on my customers? Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, October 19, 2007 13:38 To: arslist@ARSLIST.ORG Subject: Re: Friday Humor Oh yeah, good ones. I'd like to add one more: -You don't know who to assign the ticket to? Just assign it to 0 and we'll come back to it later! Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendell, Lori Sent: Friday, October 19, 2007 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor And to add (from a colleague) - How do guides work? - What's wrong with an 18 level join? - So, let me get this straight. An index allows your queries to run faster? So, I can add as many of them as possible? - Why is it that when you are creating a piece of code that you can click on multiple forms? - My phone number contains the numbers 53687 - Your server is slow? Just add more List and Fast Servers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: October 19, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: FW: Friday Humor I would like to add one more section to this... Things You'll Never Hear A Remedy Developer Say: 1. Ooohhh!! ITSM 7, I've been dying to try that 2. Why don't we ask our management what they think we should do? 3. I can do that with runmacro! 4. Doug Mueller, who's he? 5. I like the new passport laws. 6. I sure wish insert company here would implement BMC's design of support! Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, October 19, 2007 11:09 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor ** Never hear a man say Things You'll Never Hear A Man Say: 1. Here honey, you use the remote. 2. You know, I'd like to see her again, but her breasts are just too big. 3. Ooh, Antonio Banderas AND Brad Pitt? That's one movie I gotta see! 4. While I'm up, can I get you anything? 5. Honey since we don't have anything else planned, will you go to the wallpaper store with me? 6. Why don't you go to the mall with me and help me pick out a pair of shoes? 7. Aww, forget Monday night football, Let's watch Melrose Place. 8. Hey let me hold your purse while you try that on. 9. We never talk anymore Ok... the flip side .. Never hear women say Things You'll Never Hear A Woman Say 1. What do you mean today's our anniversary? 2. Can we not talk to each other tonight? I'd rather just watch TV. 3. Ohh, this diamond ring is way too big!! 4. And for our honeymoon we're going fishing in Alaska! 5. Aww, don't stop for directions, I'm sure you'll be able to figure out how to get there. 6. Is that phone for me? Tell 'em I'm not here. 7. I don't care if it is on sale, 300 dollars is too much for a designer dress. Regards...Gidd __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT -- Sort Of: Computerworld reports on ITIL
Hypothetically, because I know that this would never happen in a company of any size, but hypothetically, let's say that a company has many help desks. Out of the many help desks, lets focus on their top four. They may have a help desk that deals with field issues, one that deals with mainframes, one that deals with minicomputers in the homeoffice, and one that deals with PC's. Now, let's say that they all have their processes and their forms to work their flavor of tickets and issues. So we have four help desks with four forms, working their tickets in similar ways, but not so closely that they could use one form. There is a common interface built in that will allow teams that may be affected by the tickets on all four help desks. The interface is built, and tickets are managed. Would it make sense to take all these hypothetical help desks, and merge their processes for issues that are worked in different ways so that they can have the best practices of each team? Would it make sense for an lpar ticket and dll ticket, or a new install ticket for a pc, minicomputer, mainframe to be worked the same way. Would it make sense to have so many fields, sub forms, and workflow to choke a donkey in one form, so that this hypothetical company can embrace best practices? I don't know... All this is hypothetically, I wouldn't know of a company that big, that would have that many people, working on such a large amount of issues and opportunities. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, September 20, 2007 08:56 To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL I clarified my position--I agree 100% with Pat's claim that all change costs money. I think I probably also agree with everything else he said, but I don't feel like re-reading it all. All of that is not the point, and I think you realize that. You're simply trying to shift the burden of proof onto the skeptic by saying, You said this or that, so now the monkey is on your back. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, September 20, 2007 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL No Norm, re-read your post. It begins: 100% correct. Not partially correct, not I agree with you that change costs money Your statement is 100% correct. Which means you back his entire post. Within that post Patrick makes the statements that I allude to below. So again, you have gone beyond skepticism to stating fact and I would like for you to produce the same documentation/case studies as you implore others to provide. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, September 20, 2007 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Woah! Hold the phone! You've been fair in quoting me up until this point. My point is, and I'll state it again, I believe it is irresponsible for people to make statements about something, such as ITIL in this instance, that they have no proof of. Norm stated that he thought Patrick's comments were 100% correct. Patrick's comments were that 1. ITIL doesn't save money 2. ITIL doesn't save time 3. ITIL doesn't save energy 4. ITL doesn't make sense My exact word-for-word statement was this: And Pat is right--all change costs money at some point in the change process. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: JOB: Remedy position in Kuwait (UNCLASSIFIED)
I think the issue there is VPN tunneling into a SIPR machine. If they have remedy servers on SIPR, tunneling would have to be done from SIPR computer. Also, if it's the same job that I talked to a guy about over there, the system may need hands on attention from time to time. It's hard to reboot servers sometimes remotely. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ## ## ## ## ## ## ## Viginti Tres From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Richardson Sent: Monday, September 03, 2007 10:04 To: arslist@ARSLIST.ORG Subject: Re: JOB: Remedy position in Kuwait (UNCLASSIFIED) ** Hi Michael, Being an ex-Air Force officer, I'm always interested in quick assignments abroad and so I took a look at this position. While I'm not a match for it, I wanted to suggest that if your having a difficult time filling the position you may want to consider the opportunity to service this with a remote administrator. I think there are a fair number of people on this list (including myself) that have done production support/administrative work for Remedy very successfully using VPN...and for years at a time. In fact, I'm not really certain of the benefits of requiring a Remedy Admin to be onsite these days unless they happen to live in the area anyway. Just a thought...and I wish you the best of luck with filling the position. I'll certainly pass it along to my collegues who are in that region of the world. Tim [EMAIL PROTECTED] Luttmann, Michael W CTR USA [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Posting this for Ed Williams in Kuwait. I'll repost with details if the attachment does not come through. Michael W. Luttmann Sr. Remedy Developer Fort Carson DOIM -Original Message- From: Williams, Edward L USA Mr USA 3A-USARCENT [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 29, 2007 12:33 AM To: Luttmann, Michael W CTR USA Subject: Remedy position in Kuwait Mike, I have attached the job description that is being used to recruit for the Remedy position here in Kuwait. If you could, please post it on the ARSList site. It is imperative that all candidates have a current US Secret clearance. Please have them send their resume to me. Thanks, Ed Edward L. Williams SNR LOG ANALYST (NETWORKING) ARCENT G4 Log Auto THEATER STAMIS NE/IASO/IAM DSN (318) 430-5586 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Friday Humor...Maybe More Cool than Funny
HOOAH! Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ## ## ## ## ## ## ## Viginti Tres From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, August 31, 2007 10:06 To: arslist@ARSLIST.ORG Subject: OT: Friday Humor...Maybe More Cool than Funny ** Forgive me...this isn't exactly funny, but I think it's cool, and I know there are a lot of ex-military types on the list who might appreciate it: www.ladylibertyvictory.com/imagejpg.html Norm __20060125___This posting was submitted with HTML in it___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Calling All Remedy Developers
You didn't say if one had to relocate from what I read. FYI, I am National Guard, and had my Secret security clearance renewed before I was deployed to Iraq in 2005. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ## ## ## ## ## ## ## السلام عليكم From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kitchen, Joshua T Sent: Friday, June 22, 2007 08:53 To: arslist@ARSLIST.ORG Subject: Calling All Remedy Developers ** Kforce… 937-416-3456 [EMAIL PROTECTED] Location: Dayton, OH Permanent and Contract Opportunities US Citizens – Clearances Preferred Need 4 Mid-Sr level Remedy developers with Version 7 and ITSM experience developing, maintaining, and enhancing the Remedy Service Desk application. Qualified candidate will have a minimum of 3 years with Remedy software development/ administration / customization / configuration and maintenance for Incident, Problem, Change, Asset, CMDB, and SLM modules to include modification of remedy screens and adding new remedy forms. Candidates must have experience creating applications, forms, views, menus, workflow-active links, filters, and escalations. Full-Time Permanent and Contract Opportunities to work with the Air Force in Dayton, OH at WPAFB Requires strong interpersonal skills, and the ability to work with business users and assist in training. The candidate will demonstrate the capability to self-direct and self-motivate on a technical project given time, scope, and resource constraints, and will be proficient in identifying issues that arise. ITIL experience and Remedy Certification(s) are pluses. Active secret clearance is also a plus, but not required. Candidate MUST be US citizens. Responsibilities include: Maintain, enhance, and develop existing Remedy Service Desk application Maintain, enhance, and develop current and new applications Systems analysis, troubleshooting, and resolution of existing application Assist in development of new applications and participate in various projects as needed Experience: ITSM Experience 3+ years experience with Remedy Service Desk 5.5 (or above) development Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and obtain an interim secret clearance. Please Contact, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) Miamisburg, OH 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. __20060125___This posting was submitted with HTML in it___ - *** *** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Areatt16a04.gif
OT:Searching
Rumor had it that Brad Fike haunted this place from time to time. I haven't been in the know, as I've been on a 16 month government paid vacation. If anybody has seen him around, tell him I would love to hear from him, (and have an old development question for him.) Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] ## ## ## ## ## ## ## السلام عليكم - *** *** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
