Re: CPU Utilization Of Tomcat Server

[Rajat Sharma]

Can you please elaborate more?

On Mar 6, 2018 7:06 AM, "Brian Gillock" <arslist2...@gmail.com> wrote:

> McAfee HIPS?
>
> On Wed, Feb 28, 2018 at 1:24 PM, Rajat Sharma <rajatcome...@gmail.com>
> wrote:
>
>> Hi Team,
>>
>> We are facing issue with our apache tomcat server where in CPU
>> utilization goes beyond 100% which makes mid tier slow. Can anyone help me
>> to identify the solution for this Issue.
>>
>> We are on  Remedy 9 and tomcat 7.
>>
>> Thanks,
>> Rajat
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>
>
> --
> Brian Gillock
>
>
>
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>
>
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CPU Utilization Of Tomcat Server

[Rajat Sharma]

Hi Team,

We are facing issue with our apache tomcat server where in CPU utilization
goes beyond 100% which makes mid tier slow. Can anyone help me to identify
the solution for this Issue.

We are on  Remedy 9 and tomcat 7.

Thanks,
Rajat
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Re: Srm AIF form

[Rajat Sharma]

Yes, I  did

On Sep 29, 2017 2:04 PM, "Chris Jones" <chris.jo...@arameasoftware.com>
wrote:

> **
> Hi Rajat,
>
> have you re-sync'd your mid-tier cache via the Mid-tier configuration tool?
>
> Regards,
>
> Chris
>
>
> On Fri, Sep 29, 2017 at 6:13 AM, Rajat Sharma <rajatcome...@gmail.com>
> wrote:
>
>> **
>> Hi Team,
>>
>> I am trying to add/modify existing fields in already created AIF. I am
>> able to see the changes in dev studio but unable to see the changes in the
>> SRM form in Mid tier. I also tried changing the backend mapping in the SRD
>> questions and mapping sections but no help.
>>
>> Can you experts please let me know the exact steps to modify the existing
>> backend mapping of SRD or any suggestions in this regards.
>>
>> Thanks,
>> Rajat
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
> *Chris Jones, *Director
>
> Email: chris.jo...@arameasoftware.com
>
> Cell: +44 (0)7756 919 818
>
> UK: +44 203-514-3079 US: +1 321-710-7201
>
> Aramea Ltd, 3rd Floor, 207 Regent Street, London W1B 3HH, United Kingdom
> <https://maps.google.com/?q=207+Regent+Street,+London+W1B+3HH,+United+Kingdom=gmail=g>
>
> Company Registration Number: 08503253 VAT Number: GB171863492
>
> www.arameasoftware.com
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Srm AIF form

[Rajat Sharma]

Hi Team,

I am trying to add/modify existing fields in already created AIF. I am able
to see the changes in dev studio but unable to see the changes in the SRM
form in Mid tier. I also tried changing the backend mapping in the SRD
questions and mapping sections but no help.

Can you experts please let me know the exact steps to modify the existing
backend mapping of SRD or any suggestions in this regards.

Thanks,
Rajat

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Re: Regarding Reconciliation Job Processing

[Rajat Sharma]

Please get the AWR report and do the indexing. This will improve the
performance drastically.

Thanks,
Rajat

On Jun 29, 2017 22:15, "Vinod Gaidhani"  wrote:

> **
> Hi Team,
>
> Does anybody has expected throughput for reconciliation job based on
> specific hardware/vm configuration. I am processing 2.5m assets and seems
> like taking ages to complete. Based on comparison, validation, and merge it
> has to go through, not sure how much is the idle time. I have peformed
> configuration for threads & queue so wanted to check what is good and whats
> not.
>
> Thanks,
> Vinod Gaidhani.
> [+13469071599 <+1%20346-907-1599>]
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy and Tivoli

[Rajat Sharma]

Yes, please remove TWS as it is a licensed product of IBM.

Thank you,
Rajat

On Jun 27, 2017 5:25 AM, "Sanford, Claire" <
claire.sanf...@memorialhermann.org> wrote:

**

We are being audited and the Remedy server has a service called TWS (Tivoli
Workload Scheduler) installed.  It is set to manual and has never been
turned on.  Has anyone here ever had to license that service via IBM?


*Can it be removed without damaging anything?  We do not do any integration
that is mentioned in the IBM blurb below:*

https://www.ibm.com/support/knowledgecenter/en/SSSHTQ/
omnibus/gateways/remedygw/wip/concept/bmc_remedy_intro.html *IBM Tivoli
Netcool/OMNIbus Java Gateway for BMC Remedy ARS*

The IBM Tivoli Netcool/OMNIbus Java Gateway for BMC Remedy ARS works with
the BMC Remedy Action Request System (ARS), which is a help desk system
operating on a variety of operating system platforms. The BMC Remedy ARS uses
a system of trouble requests.


The Java Gateway for BMC Remedy ARS is a bidirectional gateway that creates
requests in BMC Remedy ARS from alerts sent by the ObjectServer.


_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Fwd: Re: Remedy monitoring

[Rajat Sharma]

Thanks for providing details.

I am not sure if I will be able to download the utility or not but is there
a BMC tool like AVM,  SCOM or truesight which can monitor this.

My question is specific to mid tier,  apache/tomcat monitoring.

Also,  suggest if BMC Support can help here.

Thanks
Rajat

On Jun 23, 2017 8:10 PM, "Rajat Sharma" <rajatcome...@gmail.com> wrote:

-- Forwarded message --
From: "Jason Miller" <jason.mil...@gmail.com>
Date: Jun 23, 2017 19:05
Subject: Re: Remedy monitoring
To: <arslist@arslist.org>
Cc:

**
Besides the tools LJ mentioned, staring in version 9 AR System is Java
based and can be monitored via JMX. Watching the JVM with a tool such as
Java VisualVM or JConsole will give you a ton of insight into how your
system is working.

https://docs.bmc.com/docs/display/public/brid91/JVM+monitoring

Jason


On Fri, Jun 23, 2017 at 6:05 AM, LJ LongWing <lj.longw...@gmail.com> wrote:

> **
> Rajat,
> I can help you with 2 of the 3
>
> 1 - Sorry, don't have anything for that
> 2 - http://remedylegacy.com/tools/aplusercount/
> 3 - http://remedylegacy.com/tools/aplthreadcounter/
>
>
>
> On Fri, Jun 23, 2017 at 4:22 AM, Rajat Sharma <rajatcome...@gmail.com>
> wrote:
>
>> **
>> Hi Team,
>>
>> We are trying to monitor below parameters.  Can someone please help me to
>> understand how they can be monitored.
>>
>> 1. Memory leak
>> 2. Number of users connected on each server.
>> 3. Thread usage
>>
>> Thank you,
>> Rajat
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Remedy monitoring

[Rajat Sharma]

Hi Team,

We are trying to monitor below parameters.  Can someone please help me to
understand how they can be monitored.

1. Memory leak
2. Number of users connected on each server.
3. Thread usage

Thank you,
Rajat

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SRM Admin Guide Required

[Rajat Sharma]

Hi All,

It will be really helpful if some one can share SRM Admin Guide with me.

Thanks,
Rajat

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Re: Create Modify Records Via API

[Rajat Sharma]

Hi Andrew,

We installed this adapter and tried creating People record in Remedy.
Record is getting created in Remedy but it is going into User form and not
in the CTM: People. Do you know what can be the reasons ??

Thanks,
Rajat

On Mon, Apr 30, 2012 at 5:58 PM, Bowyer, Andrew 
andrew.bow...@team.telstra.com wrote:

 **

 Depends on what sort of records you are talking about too?...

 ** **

 If user profiles/records…. There is a Remedy adaptor mentioned here…

 http://www-01.ibm.com/support/docview.wss?uid=swg21396546S_CMP=rnav

 ** **

 Andrew

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Ben Chernys
 *Sent:* Monday, 30 April 2012 7:54 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Create Modify Records Via API

 ** **

 ** 

 Of-course, many people and much software have updated records using the
 API.  BMC for example uses the API in the User Tool, in the mid-tier, in
 its ITSM processes such as the Recon engine, etc.  

 ** **

 In fact, it may be quite difficult to modify records *without* the API J**
 **

 ** **

 Meta-Update modifies records with the API and runs on the server as well
 as clients.  Using Meta-Update, you can script any type of update you like
 (for example multiple records) and invoke it off any server / client.  So,
 Tivoli can invoke Meta-Update processes, pass arguments, and the script
 could do what it liked.

 ** **

 This allows you to concentrate on what you need updated rather than
 develop an API program and maintain that program.  With Meta-Update the
 efforts involved are reduced by an order of magnitude.

 ** **

 For more information or a trial license contact us.

 ** **

 Ben Chernys
 Senior Software Architect
 [image: Description: logoSthInc-sm]

 Canada / Deutschland
 Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
 Email:   Ben.Chernys_AT_softwaretoolhouse.com
 Web: www.softwaretoolhouse.com

 Check out Software Tool House's free Diary Editor and out Freebies

 Section for an ITSM 7.6.04 Forms and Fields spreadsheet.

 *Meta-Update**,* our premium ARS Data tool, lets you automate
 your imports, migrations, *in no time at all*, without programming,
 without staging forms, without merge workflow.
 http://www.softwaretoolhouse.com/  

 ** **

 ** **

 ** **

 ** **

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajat Sharma
 *Sent:* April-30-12 10:41
 *To:* arslist@ARSLIST.ORG
 *Subject:* Create Modify Records Via API

 ** **

 ** 

 Dear Members,

  

 Has anyone created/modified record in remedy with the help of APIs. If
 yes. please let me know. We are trying to integrate IBM Tivoli Identity
 Manager and trying to find if ITIM can create/modify records with the help
 of Remedy APIs

  

 AR Server : 7.5

 ITSM : 7.0.03

 Database : Oracle 10g

 Operating System : AIX 5.3

 CMDB : 7.5 patch 04

 WebSphere : 7.0.0.22

 Thanks,

 Rajat

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Create Modify Records Via API

[Rajat Sharma]

Dear Members,

Has anyone created/modified record in remedy with the help of APIs. If yes.
please let me know. We are trying to integrate IBM Tivoli Identity Manager
and trying to find if ITIM can create/modify records with the help of
Remedy APIs


AR Server : 7.5

ITSM : 7.0.03

Database : Oracle 10g

Operating System : AIX 5.3

CMDB : 7.5 patch 04

WebSphere : 7.0.0.22

Thanks,

Rajat

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Change and SRM Approval via Email

[Rajat Sharma]

We are trying to approve/reject Remedy changes by with the help of emails.
We are trying to put a keyword Approve  Reject on the email body which
will be parsed in Remedy for the approval or rejection. I am not sure how
to parse this in Remedy. Please let me know if any one has done this before.

Thanks,
Rajat

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Re: Email engine performance issue.

[rajat sharma]

When was the last time you patched your email engine ?? Please look for
latest email engine patches. We did the patching at our environment and the
issue was almost resolved.

Thanks,
Rajat Sharma

On Fri, Sep 30, 2011 at 10:26 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 You learn something every day, I missed that setting ;-)

 The time between the polls should not be a problem for you. The processing
 should only be done one at a time anyway.

 It seems rather high to use 10-12 threads. I guess you have this number
 specified for the mailbox threads as well?

 With the load you have, you should be able to clear out inbound/outbound
 mails in a single thread. In theory at least. Each message would then have
 an average of 7.4 seconds to complete...

 Email debugging may point you to things that take time inside or outside
 of Remedy.

 API/FLTR/SQL will give you information about individual things, such as
 filters, that takes time within the AR System.

 AD: Please check out our RRR|Log utility that is ideal to find things like
 this in big API/FLTR/SQL log file.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Thank you Misi for the reply ,
 
 I have Truncated the error logs.  I do it every 2 days.
 
  I have added
  com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false to
  EmailDaemon.properties file
This should convert the polling interval to seconds .. I have kept
  the polling interval as 15sec .. I am not sure if this is working ..
  :-(
 
 I will try enabling the logs and check them..
 
  Regards,
  Adarsh..
 
 
 
 
 
 
  On Fri, Sep 30, 2011 at 2:13 PM, Misi Mladoniczky m...@rrr.se wrote:
  Hi,
 
  Turn on API/FLTR/ESCL logging on the server, and capture what happens.
 
  Have you truncated your Error messages? How many records do you have in
  there?
 
  How do you lower your polling interval below 1 minute? I thought that
  was
  the minimum interval.
 
  Add -Dmail.debug=true to your emailstart.sh file and restart email
  engine.
  Then check your logs. Or do at trace -f on the log file to see what
  happens interactively. (I presume you are on unix/linux)
 
 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)
 
  Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
  * RRR|License - Not enough Remedy licenses? Save money by optimizing.
  * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
  logs.
  Find these products, and many free tools and utilities, at
  http://rrr.se.
 
  Hi Listers,
 
  We are facing lot of performance issue with email engine and I have
  tried most of the steps from the below link ..
 
 
 http://remediesforremedy.com/2011/08/how-to-tune-ar-email-engine-to-get-optimal-permormance/
 
  But the performance issue still exists .. We have major problem in
  email auto ticketing creation .
 
  the mail file size on the AIX box keeps on increasing .. polling
  interval is 15sec but from observation i do not find the file size
  decreasing every 15 sec..
 
  for private thread in have min and max as 10 and 12 thread..
 
  Is there any better way to troubleshoot the issue..
 
  Our daily incoming message ques is around 2000 per day and outgoing is
  around 9700 per day ..
 
 
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Active Links Not Loading in Dev Studio

[rajat sharma]

Hi All,

Active links are not getting loaded in the deveoper studio in our
environment. When we click on the Active links it gives error Could not
create the view: For input
string:ÿprð»_ú¿/¹“ßÿĹxûoŸ¾üÛo(ÝíÉ6ôjÇ°ÒÖ1Pﮉªå6€dÙ{O+qìv±
Zo¢Ú
„]
’Ù)À®‡÷.. Has anyone faced this issue before ?

Thanks,
Rajat


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Re: Reopen Button in SRM

[rajat sharma]

 What happens exactly?
This issue occurs when a user presses the Reopen button in the SRM module.
There Reopen comments are getting updated in thre WorkInfo field. Then he
gets the error message.
do they get an error message?
Yes, they do. You do not have authority to modify incident You must be a
member or an associate member of either the owner group (service desk) or
the assigned group.ARERR 1291018.
will it be possible for you to turn the Active Link logs on and see what is
happening ?
Yes, Please let me know in the logs what should i look for.

Thanks,
Rajat

On Thu, Nov 25, 2010 at 11:29 AM, Shafqat Ayaz shafq...@yahoo.com wrote:

 **  What happens exactly? do they get an error message? does anything
 happen? will it be possible for you to turn the Active Link logs on and see
 what is happening.
 Bit difficult to tell you what is happening without a bit more information.

   *This song is ending but the story never ends (Dr.Who)

 Shafqat Ayaz*




 --- On *Mon, 11/22/10, rajat sharma rajatcome...@gmail.com* wrote:


 From: rajat sharma rajatcome...@gmail.com
 Subject: Reopen Button in SRM
 To: arslist@ARSLIST.ORG
 Date: Monday, November 22, 2010, 11:38 PM

 **
  Hi List,

 Users are unable to reopen the ticket from Reopen button in the SRM
 console.
 Has anyone faced this issue before ? Do you know the root-cause ?
 Environment:
 ARSystem: 7.5 patch002
 Platform: AIX
 Database: Oracle 10g
 BMC Atrium CMDB: 7.5 patch004
 BMC Drift: 7.5
 SRM: 2.2 patch003

 Thanks,
 Rajat


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Re: Purging not releasing space

[rajat sharma]

Thanks...Patrick for the info...
Actually we are setting up a purging policy in our environmnet. If you or
anybody in this list can help us in finding which tables should
be purged and their frequency that would be of great help.

Thanks,
Rajat

On Mon, Nov 22, 2010 at 8:51 PM, patrick zandi remedy...@gmail.com wrote:

 ** you cannot reduce the size of the database (after creation) from the
 remedy side,
 you need an oracle DBA to assist you to reduce the DBF's

 http://www.orafaq.com/wiki/Oracle_database_FAQ -- This might help some ...


 The DBF's are like a jar and your data is the marbles in it.. you can pull
 100 marbles from the jar, but the jar is still the same size.



 On Mon, Nov 22, 2010 at 9:20 AM, rajat sharma rajatcome...@gmail.comwrote:

 **
  Hi List,

 We are deleting recoreds from Remedy but it is not releasing space from
 Database.
 Please let me know if i need to check some settings.
 Also let me know if i need to take help from DBA.

 Environment:
 ARSystem: 7.5 patch002
 Platform: AIX
 Database: Oracle 10g
 BMC Atrium CMDB: 7.5 patch004
 BMC Drift: 7.5
 SRM: 2.2 patch003

 Thanks,
 Rajat
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Purging not releasing space

[rajat sharma]

Hi List,

We are deleting recoreds from Remedy but it is not releasing space from
Database.
Please let me know if i need to check some settings.
Also let me know if i need to take help from DBA.

Environment:
ARSystem: 7.5 patch002
Platform: AIX
Database: Oracle 10g
BMC Atrium CMDB: 7.5 patch004
BMC Drift: 7.5
SRM: 2.2 patch003

Thanks,
Rajat

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Reopen Button in SRM

[rajat sharma]

Hi List,

Users are unable to reopen the ticket from Reopen button in the SRM
console.
Has anyone faced this issue before ? Do you know the root-cause ?
Environment:
ARSystem: 7.5 patch002
Platform: AIX
Database: Oracle 10g
BMC Atrium CMDB: 7.5 patch004
BMC Drift: 7.5
SRM: 2.2 patch003

Thanks,
Rajat

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Knnova and Remedy 6.3 Integration

[Rajat Sharma]

Please post your comments if anybody has done this before.

 

Thanks,

Rajat


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Crystal Reports Error

[Rajat Sharma]

Hi List,
 
I am getting below error while scheduling a crystal report.
I am unable to select any group and get the error.
 
An error has occurred: List of Values failure: fail to get values.
[Cause of error: Failed to open the connection. Group List] 
 
Please let me know if any one has face such issue before.
 
 
Thanks,
Rajat
 

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How can I create a ticket in Remedy using Outlook Forms

[Rajat Sharma]

 
I want to create a ticket in Remedy using Outlook Forms. I will
be creating a button Log Case in the Outlook Form and on clicking the
Log Case button, a ticket should automatically be created in 
Remedy filling all the information like Summary, Description,
CTI's, Case Type, Priority, Requestor etc.
 
Can any one please help me in this case by providing me the
detailed steps of doing this or some sort of source code in the form of
Macros or VB Script or any other script which can be run on clicking the

Log Case button on the Outlook form which will directly create
a ticket in Remedy with the details like Summary, Description, CTI's,
Case Type, Priority, Requestor etc. getting filled up automatically in
the 
Remedy ticket.
 
Best Regards
 
Rajat

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Mid tier thick client vs thin client

[Rajat Sharma]

Hi List,
 
Apart from reporting features what are the other differences between
thick client vs thin client Remedy mid tier box.
 
 
Thanks,
Rajat
 

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Remedy vs. Blackberry

[Rajat Sharma]

Hi List,
 
Do we have any option or form in Remedy where we can put user's
information and they get a text message on there cell phones saying
there is a high priority  ticket in the queue.
I checked the option in the People Information form where we can put
user's cell phone number but this is not the solution.
they want the mail to be sent to the entire group not to a single user.
Or can we customize such facility in Remedy.
 
It is a kind of feature which is in Blackberry.
 
Thanks,
Rajat

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Re: Remedy vs. Blackberry

[Rajat Sharma]

Any idea how does company's email server and Remedy's Email Engine work.
are they synchronized with each other or they are two separate things.
 

 




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W
Sent: Tuesday, March 10, 2009 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry


** 

You can also send email to the phone to be received as a text message
too.  As a poor man's solution, you could setup separate notifications
that email the user's phone email address instead of using third-party
software.  However, your problem notification process remains totally
reliant on the company's email server and Remedy's Email Engine.

 

James Van Sickle

Remedy Developer

Office: 972-409-4902

Mobile: 214-263-9340



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, March 10, 2009 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy vs. Blackberry

 

You can try third party solutions that integrate with Remedy such as
TelAlert, MobilSys (formally called EtherPage) which have easy
integrations to Remedy.

 

I had even tinkered around with a java based freeware that could page
cell phones if you had a GSM enabled modems that you could hook on to
your Remedy Server. You would need a GSM enabled modem for using
TelAlert or MobileSys as well..

 

Take your pick..

 

Cheers

 

Joe

 



From: Rajat Sharma rajatsha...@eaton.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 10, 2009 11:01:15 AM
Subject: Remedy vs. Blackberry

** 

Hi List,

 

Do we have any option or form in Remedy where we can put user's
information and they get a text message on there cell phones saying
there is a high priority  ticket in the queue.

I checked the option in the People Information form where we can put
user's cell phone number but this is not the solution.

they want the mail to be sent to the entire group not to a single user.

Or can we customize such facility in Remedy.

 

It is a kind of feature which is in Blackberry.

 

Thanks,

Rajat

 



The sender of this e-mail is a contractor to Commercial Metals Company
or subsidiaries (collectively CMC). The sender is not an employee of
CMC and has no authority, express or implied, to bind CMC to any
transaction or contract. CMC allows contractors to utilize this email
address extension only in the course of providing services specifically
covered by the terms of their engagement. No other use is authorized.
CMC expressly disclaims liability for any unauthorized use. 


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Re: Remedy vs. Blackberry

[Rajat Sharma]

what is Alarmpoint  and how does this work 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andrew Paolino
Sent: Tuesday, March 10, 2009 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry


** 

Not sure about an SMS out of Remedy, but you can use Alarmpoint to send
SMS notifications from Remedy

 

Regards,

 

Andrew

___

Andrew Paolino 

Account Manager 

Cell 551.486.2549 ~ Fax 212.227.3070 

Column Technologies - Built on Service 

BMC 2007 Worldwide Top Solution Provider 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma
Sent: Tuesday, March 10, 2009 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Remedy vs. Blackberry

 

** 

Hi List,

 

Do we have any option or form in Remedy where we can put user's
information and they get a text message on there cell phones saying
there is a high priority  ticket in the queue.

I checked the option in the People Information form where we can put
user's cell phone number but this is not the solution.

they want the mail to be sent to the entire group not to a single user.

Or can we customize such facility in Remedy.

 

It is a kind of feature which is in Blackberry.

 

Thanks,

Rajat

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Re: Remedy vs. Blackberry

[Rajat Sharma]

can I find documents related to  Remedy Email Engine on the below link
or is there any other link or area where in need to search.

http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf
http://documents.bmc.com/supportu/documents/08/60/60860/60860.pdf 




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W
Sent: Tuesday, March 10, 2009 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry


** 

BMC Documentation and KB articles on the Support website clearly outline
how the Remedy Email Engine works.  You should review the documents
there.

 

James Van Sickle

Remedy Developer

Office: 972-409-4902

Mobile: 214-263-9340



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rajat Sharma
Sent: Tuesday, March 10, 2009 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy vs. Blackberry

 

Any idea how does company's email server and Remedy's Email Engine work.

are they synchronized with each other or they are two separate things.

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W
Sent: Tuesday, March 10, 2009 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy vs. Blackberry

** 

You can also send email to the phone to be received as a text message
too.  As a poor man's solution, you could setup separate notifications
that email the user's phone email address instead of using third-party
software.  However, your problem notification process remains totally
reliant on the company's email server and Remedy's Email Engine.

 

James Van Sickle

Remedy Developer

Office: 972-409-4902

Mobile: 214-263-9340



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, March 10, 2009 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Remedy vs. Blackberry

 

You can try third party solutions that integrate with Remedy such as
TelAlert, MobilSys (formally called EtherPage) which have easy
integrations to Remedy.

 

I had even tinkered around with a java based freeware that could page
cell phones if you had a GSM enabled modems that you could hook on to
your Remedy Server. You would need a GSM enabled modem for using
TelAlert or MobileSys as well..

 

Take your pick..

 

Cheers

 

Joe

 



From: Rajat Sharma rajatsha...@eaton.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 10, 2009 11:01:15 AM
Subject: Remedy vs. Blackberry

** 

Hi List,

 

Do we have any option or form in Remedy where we can put user's
information and they get a text message on there cell phones saying
there is a high priority  ticket in the queue.

I checked the option in the People Information form where we can put
user's cell phone number but this is not the solution.

they want the mail to be sent to the entire group not to a single user.

Or can we customize such facility in Remedy.

 

It is a kind of feature which is in Blackberry.

 

Thanks,

Rajat

 



The sender of this e-mail is a contractor to Commercial Metals Company
or subsidiaries (collectively CMC). The sender is not an employee of
CMC and has no authority, express or implied, to bind CMC to any
transaction or contract. CMC allows contractors to utilize this email
address extension only in the course of providing services specifically
covered by the terms of their engagement. No other use is authorized.
CMC expressly disclaims liability for any unauthorized use. 



__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
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html___ 



The sender of this e-mail is a contractor to Commercial Metals Company
or subsidiaries (collectively CMC). The sender is not an employee of
CMC and has no authority, express or implied, to bind CMC to any
transaction or contract. CMC allows contractors to utilize this email
address extension only in the course of providing services specifically
covered by the terms of their engagement. No other use is authorized.
CMC expressly disclaims liability for any unauthorized use. 


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User profile information

[Rajat Sharma]

Hi List,
 
I am a admin for my company and many of times I needed to know user's
profile information.
Say when was the last time they logged in ? 
   when was the account created ?
 
is there any way I can find out this information
can I get some information from C:\Documents and Settings\[user
id]\Application Data\AR System\HOME
 
 
Thanks,
Rajat

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Service Catalog

[Rajat Sharma]

Hi All,
 
we have just migrated Service Catalog in our Remedy environment 6.3.
I need to share some features about Service Catalog in my organization.
can any one share some useful points about this application.
 
Thanks,
Rajat

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Books for Remedy version 6 ,7 and CMDB

[Rajat Sharma]

Hi All,
 
I have recently started working as a Remedy admin and need to know what
are the good books available in the market so that I can improve my
understanding in Remedy, Crystal Reports and CMDB.
 
 
Thanks,
Rajat
 
 

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Re: Books for Remedy version 6 ,7 and CMDB

[Rajat Sharma]

I think we are going out of context here
I wanted to know if we have books in the market so that I can buy and
enhance my knowledge
I found couple of books in the Amazon website
 
1.Crystal Reports: A Beginner's Guide by David McAmis
2.Crystal Reports 2008: The Complete Reference (Complete Reference
Series) by George Peck
3.Step-by-Step Guide to Building a CMDB by BMC Software
4.Viewpoint: Focus on CMDB by BMC Software
 
Any comments on these books ...?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, February 19, 2009 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Books for Remedy version 6 ,7 and CMDB


** 
Its actually slicker than that. Its basically print on demand. Keeps
inventory and costs lower. 

Rick 

Sent from my Verizon Wireless BlackBerry



From: William Rentfrow 
Date: Wed, 18 Feb 2009 20:20:39 -0600
To: arslist@ARSLIST.ORG
Subject: Re: Books for Remedy version 6 ,7 and CMDB


Actuallyanyone can publish a book and get it on Amazon.  All you
need to do is write the book and then get an ISBN # and the
corresponding UPC graphic ($125? - been a long time since I looked).
When your book is printed it must have that number/graphic on it.  Then
you just fill out the appropriate paperwork and asking price, and send
two copies to Amazon.  They'll list it with your description and price.
They get a cut of the sale - 55% I believe.
 
That may seem like a lot but it's substantially better than what large
publishers give authors for each book sold.
 
If they sell out they will then re-order from you.  I don't know the
full details but it seems the way to go if you're inclined toward
self-publishing and do not want to do the fulfillment part of it.
 

William Rentfrow

Principal Consultant, StrataCom Inc.

wrentf...@stratacominc.com

715-410-8056 C

715-592-5185 O

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield
Sent: Wednesday, February 18, 2009 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Books for Remedy version 6 ,7 and CMDB


** 
I cannot fault your logic, John.  The actual market for any book dealing
with Action Request System must be exceedingly small.  And yet I see
books on the market with audiences the must be equally tiny.  For
example, how many people in the world actually develop and administer
PeopleSoft applications?  Probably a fair number.  Now, of that fair
number how many are interested in SQR?  (So interested that they'd buy
a book.)  A handful?  Maybe 20?  OK, 50, tops!  But look at this:

 
http://www.amazon.com/SQR-PeopleSoft-Other-Applications-Second/dp/193239
4001

Now, I happen to know a little SQR because I worked at Brio for awhile.
It's a very esoteric query language.  Oh, it's interesting, to be sure,
but why is there a whole book on it?  (OK, it's a pretty old book, but
even in 2003 the market must have been a sliver of a sliver.)

I know the technical book publishers are not interested in Remedy.  And
I know they have good reasons for not persuing the ARS market.  But
I'd bet you any amount of money if Oracle or PeopleSoft bought AR System
from BMC, there'd be at least 5 titles on ARS within six months.  And at
least four of them would stink.

John, they don't wanna, 'cause they don't wanna.

--Tim




From: John john.sundb...@kineticdata.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 18, 2009 1:13:13 PM
Subject: Re: [ARSLIST] Books for Remedy version 6 ,7 and CMDB

** 

Also -- I have thought of this too.

Consider how many would actually be purchased?

If BMC says they have 10,000 Sites -- how many customers is that? 

Lets assume 10,000.


Lets assume they all want to buy 1 copy.


That would be 10,000 sales.


How much would somebody pay for that book?

$100?


OK - $1,000,000 in.

However -- 
cost of publishing
cost of writing
cost of printing
cost of selling
opportunity cost to have gone fishing instead (this is quite high)



I claim not 10,000
I claim not 100%
I claim not $100.

roughly half of each.


Now we are talking $125,000 in. --- Not enough to do it.



-John





-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com

On Feb 18, 2009, at 1:06 PM, Pierson, Shawn wrote:

** 
Also, wouldn't BMC have to give permission to the authors of such a
book?  How would you handle copyright terms, screenshots, etc.?  I
always assumed that the reason there are no Remedy books out there is
because Remedy/Peregrine/BMC never gave permission to anyone.
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, February 18, 2009 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Books for Remedy version 6 ,7 and CMDB
 
**

Error (ARERR 42077)

[Rajat Sharma]

Hi All,
 
I created a new group put it on a vacation.
while moving tickets from older group to this newly created group i got
error group does not exist in the Application Group form.  Please enter
the exact Group Name. (ARERR 42077)
Please let me know what are the exact steps of moving tickets from one
group to another.
Let me know what is the meaning of this error.
 
 
Thanks,
Rajat Sharma

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