Resolved: Parent Child Filter update problem
Thanks for the input Fred! I figured the issue out. Stupid developer trick. I had the permissions set incorrectly on the fields in question. It's working now. On Wed, Dec 15, 2010 at 4:10 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: The Set Field If is: 'Service Request ID' = $Service Request ID$\ I discovered something really weird. It works correctly if the change is made in the WUT. But it doesn't work when it comes from the Mid-Tier. I noticed some mention of a bug that sounded like that. I'm trying to find it now On Wed, Dec 15, 2010 at 3:17 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Ok ... What is strange is I would have expected the log to show an update where it was looking for the child by service request column instead of the request ID (C1) of the child. What is your Push Field's IF statement? i.e.: 'Service Request ID on Service Request Task' = $Service Request ID of Service Request$ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Wednesday, December 15, 2010 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Parent Child Filter update problem ** No. Just a simple 1 filter update. I tried a walk when the push field was balking and it was a bigger disaster! What is weird, is one record gets updated, but not the second child -Original Message- On Wed, Dec 15, 2010 at 3:00 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Are you doing a table walk? If you are doing multiple pushes then the push must be in a Phase 1 filter (`!) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Wednesday, December 15, 2010 1:55 PM To: arslist@ARSLIST.ORG Subject: Parent Child Filter update problem ** ARS 6.3 running on Solaris Oracle 10g I have 2 forms. Service Request (Parent) and Service Request Task (Child). I have field Delivery Address - 255 char field. I have a filter that says whenever Delivery Address != DB.Delivery Address then run. The filter gets the db value and sets it to a temp field in first action - This works fine 2nd action updates a worklog with the temp field info. - This also works fine. 3rd action is my problem. I have tried it 2 ways. First way (partial failure) was to update all task forms that had the same Service Request ID with a push field. This works, but only for the last record it finds (as seen in the logs). None of the other children get updated. The push was set to Modify All Matching Requests. When I looked at the logs, I also ran the sql log. It looks like the db is updating the 2nd record but fails to do so for the first. SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE Set LOB into the above row... UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC 20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 = 'VTSK049' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE Set LOB into the above row... COMMIT WORK 2nd way I tried was to do a filter guide that walks a table that lists all tasks. That didn't work AT ALL Anybody have any idea what might be going on? Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Parent Child Filter update problem
ARS 6.3 running on Solaris Oracle 10g I have 2 forms. Service Request (Parent) and Service Request Task (Child). I have field Delivery Address - 255 char field. I have a filter that says whenever Delivery Address != DB.Delivery Address then run. The filter gets the db value and sets it to a temp field in first action - This works fine 2nd action updates a worklog with the temp field info. - This also works fine. 3rd action is my problem. I have tried it 2 ways. First way (partial failure) was to update all task forms that had the same Service Request ID with a push field. This works, but only for the last record it finds (as seen in the logs). None of the other children get updated. The push was set to Modify All Matching Requests. When I looked at the logs, I also ran the sql log. It looks like the db is updating the 2nd record but fails to do so for the first. *SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' * *UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048' * *SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE * *Set LOB into the above row... * *UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC 20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 = 'VTSK049' * *SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' * *UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049' * *SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE * *Set LOB into the above row... * *COMMIT WORK* 2nd way I tried was to do a filter guide that walks a table that lists all tasks. That didn't work AT ALL Anybody have any idea what might be going on? Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Parent Child Filter update problem
No. Just a simple 1 filter update. I tried a walk when the push field was balking and it was a bigger disaster! What is weird, is one record gets updated, but not the second child On Wed, Dec 15, 2010 at 3:00 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Are you doing a table walk? If you are doing multiple pushes then the push must be in a Phase 1 filter (`!) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Wednesday, December 15, 2010 1:55 PM To: arslist@ARSLIST.ORG Subject: Parent Child Filter update problem ** ARS 6.3 running on Solaris Oracle 10g I have 2 forms. Service Request (Parent) and Service Request Task (Child). I have field Delivery Address - 255 char field. I have a filter that says whenever Delivery Address != DB.Delivery Address then run. The filter gets the db value and sets it to a temp field in first action - This works fine 2nd action updates a worklog with the temp field info. - This also works fine. 3rd action is my problem. I have tried it 2 ways. First way (partial failure) was to update all task forms that had the same Service Request ID with a push field. This works, but only for the last record it finds (as seen in the logs). None of the other children get updated. The push was set to Modify All Matching Requests. When I looked at the logs, I also ran the sql log. It looks like the db is updating the 2nd record but fails to do so for the first. SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE Set LOB into the above row... UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC 20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 = 'VTSK049' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE Set LOB into the above row... COMMIT WORK 2nd way I tried was to do a filter guide that walks a table that lists all tasks. That didn't work AT ALL Anybody have any idea what might be going on? Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Parent Child Filter update problem
The Set Field If is: 'Service Request ID' = $Service Request ID$\ I discovered something really weird. It works correctly if the change is made in the WUT. But it doesn't work when it comes from the Mid-Tier. I noticed some mention of a bug that sounded like that. I'm trying to find it now On Wed, Dec 15, 2010 at 3:17 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Ok ... What is strange is I would have expected the log to show an update where it was looking for the child by service request column instead of the request ID (C1) of the child. What is your Push Field's IF statement? i.e.: 'Service Request ID on Service Request Task' = $Service Request ID of Service Request$ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Wednesday, December 15, 2010 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Parent Child Filter update problem ** No. Just a simple 1 filter update. I tried a walk when the push field was balking and it was a bigger disaster! What is weird, is one record gets updated, but not the second child -Original Message- On Wed, Dec 15, 2010 at 3:00 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Are you doing a table walk? If you are doing multiple pushes then the push must be in a Phase 1 filter (`!) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Wednesday, December 15, 2010 1:55 PM To: arslist@ARSLIST.ORG Subject: Parent Child Filter update problem ** ARS 6.3 running on Solaris Oracle 10g I have 2 forms. Service Request (Parent) and Service Request Task (Child). I have field Delivery Address - 255 char field. I have a filter that says whenever Delivery Address != DB.Delivery Address then run. The filter gets the db value and sets it to a temp field in first action - This works fine 2nd action updates a worklog with the temp field info. - This also works fine. 3rd action is my problem. I have tried it 2 ways. First way (partial failure) was to update all task forms that had the same Service Request ID with a push field. This works, but only for the last record it finds (as seen in the logs). None of the other children get updated. The push was set to Modify All Matching Requests. When I looked at the logs, I also ran the sql log. It looks like the db is updating the 2nd record but fails to do so for the first. SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK048' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK048' FOR UPDATE Set LOB into the above row... UPDATE T1907 SET C536870955='99 New York Avenue Washington, DC 20001',C536870956=1309752000,C5='vvisual',C6=1292442282 WHERE C1 = 'VTSK049' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' UPDATE T1907 SET C536870950 = EMPTY_CLOB() WHERE C1 = 'VTSK049' SELECT C536870950 FROM T1907 WHERE C1 = 'VTSK049' FOR UPDATE Set LOB into the above row... COMMIT WORK 2nd way I tried was to do a filter guide that walks a table that lists all tasks. That didn't work AT ALL Anybody have any idea what might be going on? Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: GUID FIELD 179
Thank you everyone for the help. The documentation is a bit misleading So what else is new! :-) On Tue, Dec 7, 2010 at 2:41 AM, Scott Parrish sparr...@itprophets.comwrote: ** “If you issue the submit – and have not populated 179 – and then do a set fields in a filter say field-179-copy = $179$, I expect you will find a null on field-179-copy. (I have not done this.)” Well, I think you should. I think you’ll be surprised with the results. I never said that field 179 required a completed commit to the database. Yes, I said that about field Id 1. In that regard, I was wrong. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com *From:* Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] *Sent:* Tuesday, December 07, 2010 2:32 AM *To:* arslist@ARSLIST.ORG *Subject:* RE: GUID FIELD 179 Hi Scott, I am not wrong. If you issue the submit – and have not populated 179 – and then do a set fields in a filter say field-179-copy = $179$, I expect you will find a null on field-179-copy. (I have not done this.) Neither 1 not 179 require “a completed commit to the db”. They are set automatically by the arserver code before doing the update sql statement but after the set of filters (phase 1) have fired. In the case of 179 if and only if it is not in the transaction on the submit nor set by wf – possibly not set to null by wf. The only advantage of 179 (and it is a big advantage) is that you can build your child records before the parent is saved (hopefully remembering to clean up those children when the parent is not saved) by setting a value with wf before the set of filters are done – thereby allowing the server code to skip its setting. As for auto-populate, it works as I have described above since the invention of the field in 6.3 (as you correctly identified its introduction) with this from the 6.3 arstruct.h /* Reserved for the GUID (Globally Unique */ /* ID) field of the current schema object.*/ /* The field will be a character field*/ /* with the length of 38 characters. */ #define AR_RESERV_GUID179L I note the comments have not been changed since (up to 7.6.03) though indeed the “Global-ness” aspects have been improved as have the database SQL issues with its early releases. Note also that it MUST be 38 characters else it is NOT considered a GUID field for auto-population. Cheers Ben Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.comben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Scott Parrish *Sent:* December-07-10 06:48 *To:* arslist@ARSLIST.ORG *Subject:* Re: GUID FIELD 179 ** All, I believe the confusion surrounding field ID 179 is this: Prior to ARS 6.3, if you wanted to use a GUID for creating parent/child relationships, the GUID had to be created using the Application-Generate-GUID process (there was no field Id 179). In ARS 6.3, Remedy introduced field ID 179. This field is auto-populated by the system and is available throughout all three phases of filter processing (unlike the Request ID field). By adding field ID 179 to a form you can push the value of the field in a Phase 1 filter push that executes on submit (even though you have not specifically set the field’s value). In addition, the value is also available for any active link push fields that execute on Submit. Chris Woyton’s email below points out that the auto-population of this field does not work prior to 7.5. I cannot attest to whether it works in 6.3, but I know it works in 7.0 and above. Ben is correct, except that field ID 179 behaves differently than field ID 1. The value of field Id 179 is available immediately upon submit (population of the field does not rely upon the completed commit to the database). I hope I have not further confused the situation. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Tuesday, December 07, 2010 12:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: GUID FIELD 179 ** The GUID field has always (since its invention) been automatically populated ON
GUID FIELD 179
ARS 6.3 on a Sun Solaris system and Oracle 10.x Quick question. It's been awhile since I've done this, I've build a GUID field (ID 179) on a request form.. it's my understanding that this would make the GUID available prior to submitting the ticket, however that doesnt seem to be the case. Am I missing something? the Remedy helpfile defines GUID Fields as: To auto-populate a field with a GUID, define a character field using field ID 179. A GUID is available during active link processing on the client and through all filter phases. By contrast, the value of Request ID field is not available until an entry has been successfully committed to the database. You can set the attributes of the GUID field, except for field type, length, and ID. This suggests to me that it should be available from a new form. However the only way I can get it is to generate it with a $PROCESS$ @@:Application-Generate-GUID. Could someone enlighten me? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
wwrug
In the past there was a website to pre-register for the different sessions. Does that practice still stand with the new RUG format? Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: wwrug
Thanks Dave! Makes sense to me! I figured it was somewhat intensive. Warren On Tue, Oct 12, 2010 at 9:50 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** Warren, BMC/Remedy did a pre-registration for a couple of years. We did consider setting that up. We found out quickly that verifying a person is registered for a session is manpower intensive and requires more equipment than we have at our disposal. Maybe some time in the future. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* Tuesday, October 12, 2010 9:42 AM *To:* arslist@ARSLIST.ORG *Subject:* wwrug ** In the past there was a website to pre-register for the different sessions. Does that practice still stand with the new RUG format? Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
Probably not. Given that it sounds like they are in the early courting stages, I doubt they will say anything until something is finalized. On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza jdso...@shyle.netwrote: Interesting article... I wonder if they would discuss it at the RUG if this was brought up at the QA sessions with their CEO's or CFO's.. Joe -- From: Sanford, Claire claire.sanf...@memorialhermann.org Sent: Friday, October 08, 2010 12:32 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale Anyone see this article? http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-report-of-potential-sale.html BMC Software Inc. http://www.bloomberg.com/apps/quote?ticker=BMC:US climbed the most in 20 months in Nasdaq Stock Market trading on a report the business-software maker may be putting itself up for sale. The shares jumped as much as 9.6 percent after DealReporter said BMC may have started exploring a sale as many as two weeks ago. The news service cited three industry bankers and an executive familiar with the situation. Houston-based BMC has a market capitalization of about $7.6 billion. Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
I've got 20! Anyone in? On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: ** Hmmm I smell a BMC being sold. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* 08 October 2010 13:41 *To:* arslist@ARSLIST.ORG *Subject:* Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale ** Probably not. Given that it sounds like they are in the early courting stages, I doubt they will say anything until something is finalized. On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza jdso...@shyle.net wrote: Interesting article... I wonder if they would discuss it at the RUG if this was brought up at the QA sessions with their CEO's or CFO's.. Joe -- From: Sanford, Claire claire.sanf...@memorialhermann.org Sent: Friday, October 08, 2010 12:32 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale Anyone see this article? http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on-report-of-potential-sale.html BMC Software Inc. http://www.bloomberg.com/apps/quote?ticker=BMC:US climbed the most in 20 months in Nasdaq Stock Market trading on a report the business-software maker may be putting itself up for sale. The shares jumped as much as 9.6 percent after DealReporter said BMC may have started exploring a sale as many as two weeks ago. The news service cited three industry bankers and an executive familiar with the situation. Houston-based BMC has a market capitalization of about $7.6 billion. Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
ARSLIST On Fri, Oct 8, 2010 at 8:51 AM, Rick Cook remedyr...@gmail.com wrote: ** Yeah, maybe, but to whom? Dell? Accenture? Rick On Oct 8, 2010 8:48 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: Hmmm I smell a BMC being sold. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: 08 October 2010 13:41 To: arslist@ARSLIST.ORG Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale ** Probably not. Given that it sounds like they are in the early courting stages, I doubt they will say anything until something is finalized. On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza jdso...@shyle.net wrote: Interesting article... I wonder if they would discuss it at the RUG if this was brought up at the QA sessions with their CEO's or CFO's.. Joe -- From: Sanford, Claire claire.sanf...@memorialhermann.org Sent: Friday, October 08, 2010 12:32 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale Anyone see this article? http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000-on- report-of-potential-sale.html BMC Software Inc. http://www.bloomberg.com/apps/quote?ticker=BMC:US climbed the most in 20 months in Nasdaq Stock Market trading on a report the business-software maker may be putting itself up for sale. The shares jumped as much as 9.6 percent after DealReporter said BMC may have started exploring a sale as many as two weeks ago. The news service cited three industry bankers and an executive familiar with the situation. Houston-based BMC has a market capitalization of about $7.6 billion. Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale
Bake Sale at wwrug? On Fri, Oct 8, 2010 at 10:14 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA gary.opela@tinker.af.mil wrote: I'm in for $20.00. Hrmm, market cap of $7.6 bill. 4,000 ppl on ARlist, if it sells for $8bill, then that's $2,000,000 per person? Let's start saving! Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, October 08, 2010 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale ** Better luck investing that $20 in Lotto tickets From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Friday, October 08, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale ** I've got 20! Anyone in? On Fri, Oct 8, 2010 at 8:48 AM, Danny Kellett danny.kell...@strategicworkflow.com wrote: ** Hmmm I smell a BMC being sold. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: 08 October 2010 13:41 To: arslist@ARSLIST.ORG Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale ** Probably not. Given that it sounds like they are in the early courting stages, I doubt they will say anything until something is finalized. On Fri, Oct 8, 2010 at 1:08 AM, Joe Martin D'Souza jdso...@shyle.net wrote: Interesting article... I wonder if they would discuss it at the RUG if this was brought up at the QA sessions with their CEO's or CFO's.. Joe -- From: Sanford, Claire claire.sanf...@memorialhermann.org Sent: Friday, October 08, 2010 12:32 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT- BMC Jumps to Highest Since 2000 on Report of Potential Sale Anyone see this article? http://www.bloomberg.com/news/2010-10-07/bmc-jumps-to-highest-since-2000 -on-report-of-potential-sale.html BMC Software Inc. http://www.bloomberg.com/apps/quote?ticker=BMC:US climbed the most in 20 months in Nasdaq Stock Market trading on a report the business-software maker may be putting itself up for sale. The shares jumped as much as 9.6 percent after DealReporter said BMC may have started exploring a sale as many as two weeks ago. The news service cited three industry bankers and an executive familiar with the situation. Houston-based BMC has a market capitalization of about $7.6 billion. Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: OT:Friday Humor - Need a Raise?
D'OH (rimshot heard in the background)! On Fri, Aug 13, 2010 at 5:33 PM, Phil Bautista bauti...@bullcreek.comwrote: ** A: Excuse me sir, may I talk to you? B: Sure, come on in. What can I do for you? A: Well sir, as you know, I have been an employee of this prestigious firm for over ten years. B: Yes. A: I won't beat around the bush. Sir, I would like a raise. I currently have four companies after me and so I decided to talk to you first. B: A raise? I would love to give you a raise, but this is just not the right time. A: I understand your position, and I know that the current economic down turn has had a negative impact on sales, but you must also take into consideration my hard work, pro- activeness and loyalty to this company for over a decade. B: Taking into account these factors, and considering I don't want to start a brain drain, I'm willing to offer you a ten percent raise and an extra five days of vacation time. How does that sound? A: Great! It's a deal! Thank you, sir! B: Before you go, just out of curiosity, what companies were after you? A: Oh, the Electric Company, Gas Company, Water Company and the Mortgage Company! * * Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is there any Rug Action in the New England area?
Shouldn't that be Hot Rug Group Action? On Tue, Aug 3, 2010 at 11:40 AM, John Atherly john.athe...@apc.com wrote: ** Is there any Rug Group Action in the New England area? _ * John Atherly* | * APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR Email Issue 7.5 Patch 4
It looks like you have some workflow that is firing and attempting to set (or is attempting to read) fields that are no longer on some form. You will need to try and figure out which form these fields are related to and then track down the workflow. On Tue, Jul 20, 2010 at 12:29 PM, Kevin Begosh kbeg...@gmail.com wrote: ** I keep seeing this issue in the AR Email Messages Error Logs Form, has anyone ever seen this before. Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18140 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18290 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1279643229855 -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
DSO question
Good day fellow listers! I have a quick question for everyone. While I understand the purpose of DSO, I have never actually used it. If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any reason that a DSO link could not be set up between the 2 systems (given the fact that there are field differences in the 2 setups). The desired affect is to allow tickets created on the 7.5 system to also show up on the 6.3 (and vice-versa). Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DSO question
Thanks for the info! On Wed, Jun 30, 2010 at 2:49 PM, pritch pri...@ptd.net wrote: Hi Warren, I used DSO from a 5.x system to 6.3. So I think the concept would be the same. The sending server uses DSO to talk to the ARServer on the receiving side so as long as you can map the fields through, you should be able to get it working. pritch On Wed, 30 Jun 2010 14:30:00 -0400, Warren Baltimore warrenbaltim...@gmail.com wrote: Good day fellow listers! I have a quick question for everyone. While I understand the purpose of DSO, I have never actually used it. If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any reason that a DSO link could not be set up between the 2 systems (given the fact that there are field differences in the 2 setups). The desired affect is to allow tickets created on the 7.5 system to also show up on the 6.3 (and vice-versa). Warren ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DSO question
Thanks Chad! On Wed, Jun 30, 2010 at 4:33 PM, Chad M Whilding cwhild...@csc.com wrote: Warren, Don't forget that newer versions (7.x range) require a password. Under connection settings in the AR System Administration: Console of newer 7.x versions. So make sure the 6.3 version can accept the password from a newer version and make sure the 6.3 can send a password to a newer version. There was a period where certain older versions just weren't compatible with newer versions because of this. Regards, Chad Whilding Engineer CSC 3725 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-6342 | f:+1-937-320- | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. | | From: | | --| |Warren Baltimore warrenbaltim...@gmail.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |06/30/2010 02:30 PM | --| | | Subject: | | --| |DSO question | --| ** Good day fellow listers! I have a quick question for everyone. While I understand the purpose of DSO, I have never actually used it. If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any reason that a DSO link could not be set up between the 2 systems (given the fact that there are field differences in the 2 setups). The desired affect is to allow tickets created on the 7.5 system to also show up on the 6.3 (and vice-versa). Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: time convert
This is a great site. Lots of conversion tools! Warren http://www.onlineconversion.com/ On Wed, Jun 23, 2010 at 10:22 AM, Martinez, Marcelo A marc...@cpchem.comwrote: Here is an easy one for the list... I've been asked to find a change request from my old 6.3 system which has been decommissioned but the database is saved.. now the request is to find out when the change was done. I have gone into the db and found the request but the time is 1157724000... This means that this would be September 8, 2006, right??? My understanding is that ARS stores time in Unix time, correct? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help- Rant
Without knowing the truth/motivation of the original poster, I would very gently point out that it is quite possible that someone has been asked to hire a Remedy developer without really knowing what that is. I say this only because in an earlier life, I worked in HR at a major university. It was not uncommon for me to have to conduct interviews with people about positions I knew little about. I would have to ask the people who were currently in those jobs for questions and answers that I could ask that would help me weed out folks before I sent them on to the hiring managers (who hopefully knew a hell of a lot more than I do). A particular case comes to mind where I and 2 others were asked to re-interview plumbers. A Master plumber had been hired, but it was suggested that the only reason he had been hired was that he had 2 brothers (also plumbers) working in that department. It was up to us to interview these folks and make a decision based on there technical skills who was the best for the job (it was only recently that I learned how to use a plunger!) I did quite a bit of research prior to the interviews so that I could ask intelligent questions, and understand if I was getting an intelligent answer back! If someone is just trying to put together a cheat sheet, trust me, their ignorance will come shining through! On Thu, Jun 17, 2010 at 3:46 PM, Herb Partlow h...@ibtcinc.com wrote: How much experience does the person have that posted the original questions? Under a year, less than 6 months. Let's supply all the answers, so someone with no experience or very little can read from a cheat sheet and B.S. their way into a position. Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 On Jun 17, 2010, at 11:23 AM, Richard Copits richard@bwc.state.oh.us wrote: How about: 1. Have you actually worked on a Remedy system? Describe what you did. 2. Will you work for low pay, no benefits, no retirements and no health coverage? 3. Which way would you implement a project - the best practices way or managements way? 4. Why couldn't you get another job? 5. Why should we not hire you? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset
Re: Interview Questions - Please help
When I worked in nurse recruitment, it used to blow me away what some people thought was a good thing to include with a resume. Pictures were always popular, funny thing was, the people who sent pics were the last ones who should! Warren On Thu, Jun 17, 2010 at 3:49 PM, LJ LongWing lj.longw...@gmail.com wrote: Speaking of whichagreed, in the US it's illegal to ask questions such as marital status, gender, race, age, etcI have been looking at a fair amount of Indian resumes recently and was VERY surprised to practically find a family history includedage, birth date including year, spouse name, fathers name, etcsurprised the heck out of me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help True - but I believe it is illegal to ask if somebody is married. Some questions are dual purpose ;) -John On Jun 17, 2010, at 1:55 PM, LJ LongWing wrote: Jonany husband automatically does the first one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Thursday, June 17, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You forgot: How do you apologize for something you did not do? How do you fix something that is not broke - and please estimate time it should take within 15 minutes accuracy. Do you get along with others? Do you show up on time? If you work on a problem for 12 hours - and it should have been 1 hour -- how much time do you bill? etc... Not all questions should be technical in nature. And the above are probably harder than the below. -John On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or
WARNING - POSSIBLE FRAUD
Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : *$1500_Wired to Your Bank_in 1 Hour!* The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WARNING - POSSIBLE FRAUD
:Newway4you, PO. .BOX 161, 800 = WASHINGTONnbsp;a href=3Dx-apple-data-detectors://1 = x-apple-data-detectors=3DtrueAVE SAINT LOUIS, Montana, = 63103/a./font/divobjectGood thing is, it gets you a = Clearence On Thu, Mar 11, 2010 at 5:27 PM, Dan = Wanglerda...@swbell.orgwrote: gt; ** gt; gt; Mano gt; gt; gt; = gt; See. Some people don=C3=A2=E2=82=AC=E2=84=A2t want to pay much for = ARS developers. gt; gt; gt; gt; DAn gt; gt; gt; gt; Dan Wangler = gt; gt; da...@swbell.gov gt; gt; 972-979-1970 (Cell) gt; gt; a = href=3Dhttp://www.linkedin.gov/in/danwangler;http://www.linkedin.gov/in/= danwangler/a gt; gt; gt; gt; *From:* Action Request System = discussion list(ARSList) [mailto: gt; arsl...@arslist.gov] *On Behalf = Of *Kitchen, Joshua gt; *Sent:* Wednesday, March 10, 2010 12:20 PM gt; = *To:* a href=3Dmailto:arsl...@arslist.gov;arsl...@arslist.gov/a = gt; *Subject:* Junior Remedy Developer - Washingotn DC gt; gt; gt; = gt; ** gt; gt; Will process for a secret clearance gt; gt; gt; = gt; Only need 1 year of experience and a bachelor=C3=A2=E2=82=AC=E2=84=A2= s degree gt; gt; Permanent Job with Kforce gt; gt; gt; gt; 1 Year = of Exp and Bachelors Degree =C3=A2=E2=82=AC=E2=80=9C 55-65K gt; gt; 6 = Years of Exp w/o Bachelors Degree =C3=A2=E2=82=AC=E2=80=9C 55-65K gt; = gt; 6+ Years of Exp with or w/o Bachelors Degree =C3=A2=E2=82=AC=E2=80=9C= 75K MAX gt; gt; gt; gt; *Respectfully,* gt; gt; *Joshua Kitchen* = gt; Senior Recruiter | *Kforce *Federal gt; Direct : 937.449.1749| = Fax: 937.461.6888 | jkitc...@kforce.gov | gt; a = href=3Dhttp://www.govtrecruiter.gov;www.govtrecruiter.gov/a gt; = Great People =3D Great Results gt; gt; Confidentiality Notice: This = e-mail message, including any attachments, is gt; for the sole use of = the intended recipient(s) and may contain confidential gt; and/or = privileged information. Any unauthorized review, use, disclosure or gt; = distribution is prohibited. If you are not the intended recipient, = please gt; contact the sender by reply e-mail and destroy all copies of = the original. gt; gt; gt; gt; gt; gt; _Platinum Sponsor: = rmisoluti...@verizon.org ARSlist: Where the Answers gt; Are_ gt; = _Platinum Sponsor: rmisoluti...@verizon.org ARSlist: Where the Answers = gt; Are_ gt; -- Warren R. Baltimore II Remedy Developer = 410-533-5367/da...@swbell.org/object/spanbrbrSent from my = iPhone/div/body/html= --Apple-Mail-10-485365206-- On Tue, May 4, 2010 at 2:30 PM, Warren Baltimore warrenbaltim...@gmail.comwrote: Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : *$1500_Wired to Your Bank_in 1 Hour!* The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WARNING - POSSIBLE FRAUD
Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00. He says I just need to send him a check for his fees! On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk siskbr...@peoplepc.com wrote: ** sooo...what do i need to do to get the $1500?? I am already working with a really nice Nigerian Prince to get his money back too!! Bruce Sisk BFS Enterprises -Original Message- From: Warren Baltimore Sent: May 4, 2010 2:30 PM To: arslist@ARSLIST.ORG Subject: WARNING - POSSIBLE FRAUD ** Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : *$1500_Wired to Your Bank_in 1 Hour!* The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ PeoplePC Online A better way to Internethttp://www.peoplepc.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WARNING - POSSIBLE FRAUD
Dan, if I may make a suggestion, please file a complaint with this site: http://www.ic3.gov/default.aspx. It's a government site run by the FBI and the National White Collar Crime Center. Warren On Tue, May 4, 2010 at 2:56 PM, Dan Wangler da...@swbell.net wrote: ** Thanks, Waren. I have been getting the same telephone calls. Dan Wangler -- _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WARNING - POSSIBLE FRAUD
Dead Parrot Skit is a classic Monty Python bit! http://www.youtube.com/watch?v=4vuW6tQ0218 On Tue, May 4, 2010 at 3:21 PM, pritch pri...@ptd.net wrote: I believe it's the Dead Parrot Skit from SNL On Tue, 4 May 2010 15:19:01 -0400, Richard Copits richard@bwc.state.oh.us wrote: What is the dead parrot sketch?? Is that a picture or ?? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, May 04, 2010 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** It's not Friday yet, but y'all are FUNNY! I love it! Made me think of that group that pranks Nigerian scammers, and how they got a couple of them to act out the dead parrot sketch. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, May 04, 2010 13:59 To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00. He says I just need to send him a check for his fees! On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk siskbr...@peoplepc.commailto:siskbr...@peoplepc.com wrote: ** sooo...what do i need to do to get the $1500?? I am already working with a really nice Nigerian Prince to get his money back too!! Bruce Sisk BFS Enterprises -Original Message- From: Warren Baltimore Sent: May 4, 2010 2:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: WARNING - POSSIBLE FRAUD ** Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : $1500_Wired to Your Bank_in 1 Hour! The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ PeoplePC Online A better way to Internet http://www.peoplepc.comhttp://www.peoplepc.com/ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT: Re: WARNING - POSSIBLE FRAUD
Here's the link to the spammer version of the skit. After this, I'm posting no morethis is WAY OFF TOPIC I don't want to incur the wrath of Dan! http://www.youtube.com/watch?v=-IQqd17p9_0 On Tue, May 4, 2010 at 3:39 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** “He’s singing with the choir invisible!” *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rick Cook *Sent:* Tuesday, May 04, 2010 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WARNING - POSSIBLE FRAUD ** Classic Monty Python. Google it. Rick -- *From: *Richard Copits richard@bwc.state.oh.us *Date: *Tue, 4 May 2010 15:19:01 -0400 *To: *arslist@ARSLIST.ORG *Subject: *Re: WARNING - POSSIBLE FRAUD What is “the dead parrot sketch”?? Is that a picture or ?? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Darrell Reading *Sent:* Tuesday, May 04, 2010 3:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WARNING - POSSIBLE FRAUD ** *It’s not Friday yet, but y’all are FUNNY! I love it! Made me think of that group that pranks Nigerian scammers, and how they got a couple of them to act out the dead parrot sketch. * * * *Darrell Reading **Systems Engineer* Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 *Save Money. Live Better* ** *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* Tuesday, May 04, 2010 13:59 *To:* arslist@ARSLIST.ORG *Subject:* Re: WARNING - POSSIBLE FRAUD ** Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00. He says I just need to send him a check for his fees! On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk siskbr...@peoplepc.com wrote: ** sooo...what do i need to do to get the $1500?? I am already working with a really nice Nigerian Prince to get his money back too!! Bruce Sisk BFS Enterprises -Original Message- From: Warren Baltimore Sent: May 4, 2010 2:30 PM To: arslist@ARSLIST.ORG Subject: WARNING - POSSIBLE FRAUD ** Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number attached. The emails all come with the subject line of : *$1500_Wired to Your Bank_in 1 Hour!* The reason I suspect that they gained the information from the list is that it is the only place that I can think of that has by email/phone number/name all in one place (the phone number is unlisted). This is a guess on my part, but given the fact that the list is easily searchable from the web, it seems rather likely. I share this with you as it occured to me that IF I was correct about where the info came from, it could be happening to others on the list to. This is meant just as a warning. It is a sign of the times we live in. Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ PeoplePC Online A better way to Internet http://www.peoplepc.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- *** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Walmart Confidential ** * _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
A long strange day it has been
I was awoken at 6:30 this morning by a wrong number. Well, I continued to get these calls, only from lots of different phones (5 so far). Anyhoo... The last one the guy didn't hang up, he tells me that he got an email today with my phone number and name on it from some payday loan company. He forwards me the email, and sure enough, there it is! It looks like some scammer pulled email addresses from a listserver that I am on for my job and used that to send out email. But they did a really sloppy job and posted the emails tooidiots! Anyways, that got me into investigative mode. As I began trying to track down how this all came to be, I made a rather happy discovery. As I am sure you all have gotten these at one point, I thought I would share this with you. 419-baiting is the name used to describe the (sport? Hobby? religion?) of baiting the so called nigerian scammers. These are the guys who send out emails saying they are the barrister for some dying president who hid money in some oversees account, and they want you to get it for them. For which they will pay handsomely. These baiters turn the tables on these criminals and get them to do all sorts of wacky things! Curious? Just google 419 baiting. You'll find all sorts of sites dedicated to it. Funny stuff! One of the things I came across seems to be somewhat legendary in these circles. One individual was able to convince the nigerian scammer to get a friend and to re-enact the legendary Monty Python Dead Parrot routine on video. http://www.youtube.com/watch?v=-IQqd17p9_0 Take a look. You will be in awe of the individuals ability to convince these cretins to do this! Thank god he is using his power for good! Anyway, enjoy! I'm off to figure out if I should change my phone numberoh bother -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attention: List Administrator Dan Bloom...
At the risk of saying Me too ME TOO On Thu, Apr 15, 2010 at 2:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Its been happening to me consistently and I even nearly resent one of the 'rejected posting' but then I checked on my yahoo account and noticed it had made it to the distribution so didn't resend.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Lyle Taylor *Sent:* Thursday, April 15, 2010 2:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Attention: List Administrator Dan Bloom... ** I saw the same thing a couple days ago. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 15, 2010 12:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Attention: List Administrator Dan Bloom... ** Despite of my messages being successfully posted, I get an automatic notification hours later about Rejected Posting with my original email as an attachment.. Is everyone else experiencing the same thing or is it only me? Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus Speed up ...
Thanks Joe! That was exactly what I was looking for! On Thu, Apr 15, 2010 at 2:20 PM, Joe D'Souza jdso...@shyle.net wrote: ** The devstudio.ini file found in the installation directory of the Dev Studio, has settings for minimum startup and maximum memory.. Depending on how much available memory there is to use on your client you can adjust these min startup and max memory settings.. I am using these settings.. -vmargs -Xms512m -Xmx1024m You could go higher without crashing your JVM on startup if you have lots of available free memory.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Ben Chernys *Sent:* Thursday, April 15, 2010 4:36 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Developer Plus Speed up ... ** I sped mine up with a very simple act: I use the 7.1 admin tool against the 7.5, ITSM 7.6 server with no ill effects. I do not use the 7.1 too for export / import, publishing or consuming web services, but for almost everything else. I find developer plus buggy, slow, and generally irritating. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. *Meta-Update,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* April 14, 2010 2:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Developer Plus ** That sounds right! On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Are you referring to the minimum startup and max memory that java heap would be using? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Warren Baltimore *Sent:* Tuesday, April 13, 2010 4:21 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Developer Plus ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus
That sounds right! On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Are you referring to the minimum startup and max memory that java heap would be using? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Warren Baltimore *Sent:* Tuesday, April 13, 2010 4:21 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Developer Plus ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy Developer Plus
Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus
I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Developer Plus
Yeah, accept I'm running it against ITSM 5.5 running on a 6.3 server. I remember it being a LOT quicker at UW, but I wasn't running it against an ITSM installation there either I reallly want to upgrade! On Tue, Apr 13, 2010 at 4:25 PM, Rick Cook remedyr...@gmail.com wrote: ** As I recall, it seemed to do ok as long as there weren't too many (read: ITSM 7) data elements. That points to a memory/resource issue, possibly involving Java resources. Since it's a 32 bit app., I don't think any tweaks will allow it to run against the load ITSM 7.x would throw at it, though. You'll be better off using one of the other non-BMC tools. Rick On Tue, Apr 13, 2010 at 1:20 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** I can't remember. Maybe it was a java related setting in the registry? On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote: ** Did it have anything to do with throwing more RAM at the box? Or maybe indexing some of the metatables (like activelink and filter)? Rick On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** Folks, I seem to remember some discussion a on time ago about ways to speed up the Remedy Developer Plus response time. I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows XP laptop. Does this ring a bell with anyone? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: KMX problems
Thanks Alan! I was able to get things resolved. I don't know why, but the Hummingbird UI is toast on my server, so I was forced to utilize the command line app. It turned out that the issue was a News Flash item that was in there from a couple of years back. It seemed to be corrupted in some way (I couldn't tell how/why). I removed every item from the published folder. I then triggered the index check for that folder. I then placed the published docs back in small batches. Each time running the index. I did this till it failed. I then went through the failed bunch until I found the offending document and DELTED it! Once I did that, the rest went in as nice as could be. Now everything is indexing just fine. I suspect that the corrupted doc may have been playing havoc with some other items... Now if I could just figure out why the UI is hosed! Take care! Warren On Fri, Apr 2, 2010 at 10:35 AM, Alan Blake alan_knowly...@yahoo.comwrote: ** Hummingbird has a UI where you can go in and unprotect and delete the tables if needed and then the rebuild should be able to build the entire index over from scratch. The URL is typically http://server:8666/ssadmin Alan Blake Knowlysis --- On *Thu, 4/1/10, Warren Baltimore warrenbaltim...@gmail.com* wrote: From: Warren Baltimore warrenbaltim...@gmail.com Subject: KMX problems To: arslist@ARSLIST.ORG Date: Thursday, April 1, 2010, 3:47 PM ** Folks, I am blindly trying to fix a problem with my Knowledge base. First off... KB is running on a Windows 2000 server. It is KMX 5.4 (I think). Running on Hummingbird 5.4. It's normally very quiet and I don't need to do anything, but I followed the instructions to update the indexes (Killed KMS Indexing Service and IIS). Ran the Update scripts Brought everything back andMy helpdesk complained that it was even worse! They were right. The thing was fried. So, I ran kms_Rebuild.bat. This seemed to clean things up BUT none of the published KB's are available! I went back and took a look, and whenever the Published index attempts to build, it comes back with an error: *C:\Program Files\ar system\apps\kms\bin\Indexingexecsql c:\progra~1\arsyst~1\ap ps\kms\bin\indexing\up.txt* *validate index published validate table; execsql: execute failed* *SQLSTATE: 80913, Native error: 0, error text [Hummingbird][SearchServer]Table is protected* * *C:\Program Files\ar system\apps\kms\bin\Indexingpause Press any key to continue . . .* Now, I've tried everything I can think of but no luck. I have even tried adding unprotect table Published; to the Update_Published.bat script without any luck. The other update scripts run fine. Just not the published -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
KMX problems
Folks, I am blindly trying to fix a problem with my Knowledge base. First off... KB is running on a Windows 2000 server. It is KMX 5.4 (I think). Running on Hummingbird 5.4. It's normally very quiet and I don't need to do anything, but I followed the instructions to update the indexes (Killed KMS Indexing Service and IIS). Ran the Update scripts Brought everything back andMy helpdesk complained that it was even worse! They were right. The thing was fried. So, I ran kms_Rebuild.bat. This seemed to clean things up BUT none of the published KB's are available! I went back and took a look, and whenever the Published index attempts to build, it comes back with an error: *C:\Program Files\ar system\apps\kms\bin\Indexingexecsql c:\progra~1\arsyst~1\ap ps\kms\bin\indexing\up.txt* *validate index published validate table; execsql: execute failed* *SQLSTATE: 80913, Native error: 0, error text [Hummingbird][SearchServer]Table is protected* * *C:\Program Files\ar system\apps\kms\bin\Indexingpause Press any key to continue . . .* Now, I've tried everything I can think of but no luck. I have even tried adding unprotect table Published; to the Update_Published.bat script without any luck. The other update scripts run fine. Just not the published -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
KMX 5.3.01
Does anybody have the documentation for BMC Knowledge Management 5.3.01 that they could send me? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Application-Bus-Time-Add question
Your setting the offset field after you are running the process. Set your fields in a seperate set fields action from the process. On Wed, Mar 17, 2010 at 3:02 PM, Robert Fults rfu...@fiu.edu wrote: ** How come $PROCESS$ @@: Application-Bus-Time-Add $TIMESTAMP$ 86400 1 SGP0070 SGP0070 returns a result in my set fields action but $PROCESS$ @@: Application-Bus-Time-Add $TIMESTAMP$ $EscalationOffSet$ 1 SGP0070 SGP0070 doesn’t? $EscalationOffSet$ is an integer field; I am able to get the info from this field using the set fields action, but as soon as I use the Application-Bus-Time-Add process nothing is pulled over. Here is my AL log entry: ACTL Start active link processing -- Operation - On Control ACTL For Schema - +testingform ACTL Linked to field - btn_showEsc (536870914) ACTL On screen type - SET ACTL Checking +testform:btnSetEscTime (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Process: Application-Bus-Time-Add 3/17/2010 2:35:25 PM 1 ACTL Date/Time Field (536870915) = Wednesday, March 17, 2010 3:35:25 PM ACTL Integer Field (536870916) = 86400 Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edu http://uts.fiu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME
it was spam selling electronic crap On 3/16/10, Shellman, David dave.shell...@tycoelectronics.com wrote: Alan, Can you be more specific about what email not to open? The last email sent to the list from Alan Abrams was at 9:37 AM on March 16th 2009. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Abrams Sent: Tuesday, March 16, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME ** My gmail account got hacked last night. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Junior Remedy Developer - Washingotn DC
Good thing is, it gets you a Clearence On Thu, Mar 11, 2010 at 5:27 PM, Dan Wangler da...@swbell.net wrote: ** Mano See. Some people don’t want to pay much for ARS developers. DAn Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kitchen, Joshua *Sent:* Wednesday, March 10, 2010 12:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Junior Remedy Developer - Washingotn DC ** Will process for a secret clearance Only need 1 year of experience and a bachelor’s degree Permanent Job with Kforce 1 Year of Exp and Bachelors Degree – 55-65K 6 Years of Exp w/o Bachelors Degree – 55-65K 6+ Years of Exp with or w/o Bachelors Degree – 75K MAX *Respectfully,* *Joshua Kitchen* Senior Recruiter | *Kforce *Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com | www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ITSM 5.5 - Asset Management
Looking to enlarge my library again. Could someone please send me a .pdf copy of the manuals for ITSM 5.5 Remedy Asset Management Module? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Action Request System 5.1 Flashboard Administrator ’s Guide
Anybody have the PDF for *Action Request System 5.1 Flashboard Administrator’s Guide*? Your help would be greatly appreciated! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Action Request System 5.1 Flashboard Administrator 's Guide
Thanks Fred! One other request. You wouldn't happen to have the Flashboards Admin Guide for 6.3 do you? On Tue, Jan 12, 2010 at 11:13 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Sent directly to your email address. The entire zip I have of the 5.1.x manuals is 22M -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, January 12, 2010 10:10 AM To: arslist@ARSLIST.ORG Subject: Action Request System 5.1 Flashboard Administrator 's Guide ** Anybody have the PDF for Action Request System 5.1 Flashboard Administrator's Guide? Your help would be greatly appreciated! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Action Request System 5.1 Flashboard Administrator 's Guide
Thank you good sir! On Tue, Jan 12, 2010 at 11:20 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Sent -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, January 12, 2010 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Action Request System 5.1 Flashboard Administrator 's Guide ** Thanks Fred! One other request. You wouldn't happen to have the Flashboards Admin Guide for 6.3 do you? On Tue, Jan 12, 2010 at 11:13 AM, Grooms, Frederick W wrote: Sent directly to your email address. The entire zip I have of the 5.1.x manuals is 22M -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, January 12, 2010 10:10 AM To: arslist@ARSLIST.ORG Subject: Action Request System 5.1 Flashboard Administrator 's Guide ** Anybody have the PDF for Action Request System 5.1 Flashboard Administrator's Guide? Your help would be greatly appreciated! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 5.5
Anybody have the manual for Remedy Service Level Agreements 5.5? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 5.5 - RESOLVED
Thanks everyone. Rick Cook got me the copy I needed Warren On Mon, Jan 11, 2010 at 1:29 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: Anybody have the manual for Remedy Service Level Agreements 5.5? -- Warren R. Baltimore II Remedy Developer 410-533-5367 -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Re: Integrating Remedy with SMS Software (Funny?)
Someone is channeling Andy Rooney On Thu, Oct 22, 2009 at 9:03 AM, Carey Matthew Black black@gmail.comwrote: All, I know it is not Friday yet. However, I got a chuckle from the thread and wanted to share my observation on it all the same. (Maybe someone will agree or at least find my observation funny.) I really get frustrated with the English language from time to time. And this thread is a good example of why I do. Acronyms are not precise things. Acronyms that are vendor specific and are used without the context of the vendor being mentioned, tend to be even more imprecise. SMS != MS-SMS just like ARS != BMC ARS Do a quick search on Google for ARS and see all of the non BMC, non Action Request System things that pop up. Ars Technica Heating, Air Conditioning Plumbing Service | ARS – American ... ARS : Home -- www.ars.usda.gov/ Arizona Revised Statutes ARS | Artists Rights Society (and the list goes on) Maybe someday the human race will have a language that precisely describes all things with unique, and obvious, nouns. However, I fear that day, if it ever arrives, will be long after I am dead. Sigh. Thanks for the chuckle. :) Now back to your regularly scheduled Thursday. :) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Oct 22, 2009 at 8:47 AM, Kelly Deaver kdea...@kellydeaver.com wrote: ** ah you mean SMS (short message service) not SMS (MS-SMS discovery). I found this - http://communities.bmc.com/communities/thread/32854;jsessionid=8669B4970613F3EEB957C8E9CC165506.node0 Kelly Deaver Effective Technologies www.effect-tech.com kdea...@kellydeaver.com (ARSlist mail) ke...@effect-tech.com (Business mail) Original Message Subject: Re: Integrating Remedy with SMS Software From: Salma salmabeg...@gmail.com Date: Thu, October 22, 2009 6:35 am To: arslist@ARSLIST.ORG Hi Kelly, Thanks for the reply. Actually i trying to integrate sms software to send sms to our clients whenever there is any critical/Major issue raised . Please let me know how can i do this . Regards, Salma Regaar kdeaver wrote: ** Assuming you are integrating SMS tonbsp;populate the CMDB you have a free option. Use Atrium Integration Engine that comes with the CMDB as the method. You will need mappings. They can be found here - http://communities.bmc.com/communities/docs/DOC-456 Kelly Deaver Effective Technologies www.effect-tech.com kdea...@kellydeaver.com (ARSlist mail) ke...@effect-tech.com (Business mail) Original Message Subject: Integrating Remedy with SMS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Deep Breath everyone! It's not going away tommorow. Heck, it's not even going away in 2-3 years! BMC didn't get where they are today by being complete idiots (I know, it doesn't always seem that way). They are very aware of the current limitations that the midtier can have. There are a lot of bugs to figure out I'm sure. I for one would welcome this (IF it is done right). A thin client can offer so many positives in any shop. Just remember, when it is released, neither the thin client or the browser(s) it runs on will be the same as they are today Warren On Fri, Oct 2, 2009 at 1:50 PM, Jason Miller jason.mil...@gmail.com wrote: ** I thought about that originally as a possible solution and technically you could make it work. You would lose functionality that the ARS server provides and would have to manually build it into your reports, reporting db (like a universe, etc) or into the db (views, etc). ARS is built do offer up meta-data where appropriate. Examples would be: - Form and field permissions would not be enforced. Users would see all fields and forms. - Row level permission would not be enforced. This could be huge now with multitenancy in ITSM 7 - Selection fields would show their numeric value - Date/Time, Date, and Time fields would show their db value which would have to be converted to be human readable I think most of this could be address by an BI suite (BOXI, Cognos, etc) but now you are looking at having a developer just to manage a BI suite and reports. With the AR ODBC any of my users that have Crystal Reports or even MS Access can use the AR ODBC driver to gather data without my assistance. Jason On Fri, Oct 2, 2009 at 10:29 AM, Scott Hammons shamm...@aisconsulting.net wrote: They will probably move from using the ODBC driver to JDBC drivers for the DB platforms. Most enterprise web based applications do this already. Just my .02. Scott From: Action Request System discussion list(ARSList) [a href=mailto: ars_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
I don't even want to know what a camel spider is I hate spiders. On Wed, Sep 16, 2009 at 4:03 PM, Darrell Reading darrell.reading...@wal-mart.com wrote: ** *Why wouldn't it be for everyone? There are some nice offices over there, food is great, and one gets to ride in a Blackhawk every now and then, I am sure. Don't jack with the Camel Spiders though.* *Darrell Reading Systems Engineer* Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 *Save Money. Live Better* -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *William Rentfrow *Sent:* Wednesday, September 16, 2009 14:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** 6.3? Really? I am guessing this is ongoing and not new...? Beyond that - I wish you the best filling it. It's certainly not for everyone. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jeff Glaser *Sent:* Wednesday, September 16, 2009 9:48 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ ** I'm back again looking for a talented Remedy Engineer for an assigment in IRAQ (CAMP VICTORY). The postion pays approximately $235,000 per annum (base rate plus hardship and hazard pay, etc.) Room and board are provided. I also look forward to the interesting dialogue this job announcement will create. I must add that the position is restricted to US Citizen with active DoD Security Clearance. The job description is as follows: Enterprise Remedy Engineer* *. - Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. - Performs Schema upgrades and deployments. - Provides tactical and strategic input on overall Remedy System planning and related projects. - Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. - Responsible for budgeting and License management of the AR System. - Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. - Prefer a bachelor’s degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. - Must have a SECRET security clearance. Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: - Schema upgrades and deployment - Architecture build and implementation of the Remedy Environment - Migration of Remedy Schemas/ ITSM Schema throughout Iraq - Managing Remedy support staff/ Remedy Admins - Weekly briefs to the CG or Action Officer - Brief Iraq Signal commands - Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) - Maintenance/backup and upgrades - Remedy support to all levels of IA - Help Desk schema support from COB’S to FOB’s - Budget and license management - Development for new features - Enterprise level support Requirements: - TMS/RMS Experience - AR System 6.3 Level 2 Admin training - Systems background (Windows server 2003/ SQL) - Enterprise support experience - Technical writing/manual documentation - Software Training and Implementation experience - Knowledge of Military business process Looking forward to your responses. Sincerely, Jeffrey Glaser VP IT Resource Recruiting INVIZCORP Inc. 703-729-3382 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- *** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Diary Field Issue - Attention - Remedy Product Defect.
I would think because it already is there! As I sit here thinking about it, I can see some nice things about the seperate form, but doesn't it create an added complication when it comes to Reporting? It's one more join that would have to be supported for reporting? Or am I missing something here? I'm very curious about this! Oh, and the bugthat is incredibly bad! How do you miss that one? Warren On Tue, Sep 1, 2009 at 2:15 PM, John Sundberg john.sundb...@kineticdata.com wrote: I agree with the technique. Actually - I have not used the work log for years. Just wondering -- why do people use it vs the other strategy? -John On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote: Meenakshinathan, As a different approach, don't use a diary field for those comments... store each user's feedback/comments as a separate entry in a work log form. Relate each entry back using the Instance ID of the ticket. You can display them easily enough in a table field, and/or report off of them as needed. Just a thought. Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 3:13 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space ( ) and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan kmnat...@gmail.com wrote: Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan
Re: Corn
I'm pretty sure we were the Feral Children! On Tue, Jul 21, 2009 at 3:56 PM, Greg Smith gsm...@cbanker.com wrote: *Wasn’t it a group called the “Feral Children”?* * * *Greg* * * -Original Message- *From:* Warren Baltimore [mailto:warrenbaltim...@gmail.com] *Sent:* Tuesday, July 21, 2009 3:12 PM *To:* Curtner, Shawn *Cc:* msw...@pittsburghartscouncil.org; Christopher Dziak; Shannon Arnett; tomsartproj...@yahoo.com; andrewcar...@comcast.net; cl...@cmacable.com; jeffwd...@gmail.com; kevinsac...@bellsouth.net; mpef...@earthlink.net; Frank Semancik; Ty Swain; mikeg...@pipeline.com; cswai...@comcast.net; kan...@neo.rr.com; robert.belin...@gesm.com; kleymas...@ee.net; mchuv...@columbus.rr.com; dsem...@charter.net; shawn...@aol.com; gsm...@cbanker.com; ta...@one.net; romerolla...@usa.net; slongbal...@yahoo.com; Scott Curtner; e...@bwpetroleum.com; edgerchu...@aol.com; t...@aol.com; r...@frognet.net; Chris Wolff; tharrn...@yahoo.com; lcree...@adelphia.net; bobbar...@verizon.net *Subject:* Re: Corn That was my first big Phi Delt party. I remember someone telling us that if anyone wanted to bring a Harley in the back, that it was best to let them! Whew! What a great day that was! I know this because my memory of that actual day is a bit hazy! On Tue, Jul 21, 2009 at 3:04 PM, Curtner, Shawn scurt...@optometry.osu.edu wrote: Yu! Slurp! *From:* msw...@pittsburghartscouncil.org [mailto: msw...@pittsburghartscouncil.org] *Sent:* Tuesday, July 21, 2009 3:05 PM *To:* Curtner, Shawn; Christopher Dziak; Shannon Arnett; tomsartproj...@yahoo.com; andrewcar...@comcast.net; cl...@cmacable.com; jeffwd...@gmail.com; kevinsac...@bellsouth.net; mpef...@earthlink.net; Frank Semancik; Ty Swain; mikeg...@pipeline.com; cswai...@comcast.net; kan...@neo.rr.com; robert.belin...@gesm.com; kleymas...@ee.net; mchuv...@columbus.rr.com; dsem...@charter.net; shawn...@aol.com; gsm...@cbanker.com; ta...@one.net; romerolla...@usa.net; slongbal...@yahoo.com; Scott Curtner; e...@bwpetroleum.com; Warren Baltimore; edgerchu...@aol.com; t...@aol.com; r...@frognet.net; Chris Wolff; tharrn...@yahoo.com; lcree...@adelphia.net; bobbar...@verizon.net *Subject:* Re: Corn Didn't purple haze make a cameo appearance? Sent from my Verizon Wireless BlackBerry -- *From*: Curtner, Shawn *Date*: Tue, 21 Jul 2009 14:09:07 -0400 *To*: Christopher Dziakchrisjdz...@sbcglobal.net; Shannon Arnett sarn...@columbus.rr.com; tomsartproj...@yahoo.com tomsartproj...@yahoo.com; andrewcar...@comcast.net andrewcar...@comcast.net; cl...@cmacable.comcl...@cmacable.com; jeffwd...@gmail.comjeffwd...@gmail.com; kevinsac...@bellsouth.net kevinsac...@bellsouth.net; mpef...@earthlink.netmpef...@earthlink.net; Frank Semancikfseman...@hotmail.com; tsw...@gdicorp.com tsw...@gdicorp.com; mikeg...@pipeline.commikeg...@pipeline.com; cswai...@comcast.netcswai...@comcast.net; kan...@neo.rr.com kan...@neo.rr.com; robert.belin...@gesm.comrobert.belin...@gesm.com; kleymas...@ee.netkleymas...@ee.net; mchuv...@columbus.rr.com mchuv...@columbus.rr.com; dsem...@charter.netdsem...@charter.net; shawn...@aol.comshawn...@aol.com; gsm...@cbanker.comgsm...@cbanker.com; ta...@one.netta...@one.net; romerolla...@usa.netromerolla...@usa.net; slongbal...@yahoo.comslongbal...@yahoo.com; scott_curt...@ncsu.edu scott_curt...@ncsu.edu; e...@bwpetroleum.come...@bwpetroleum.com; Warren Baltimorewarrenbaltim...@gmail.com; edgerchu...@aol.com edgerchu...@aol.com; t...@aol.comt...@aol.com; r...@frognet.net r...@frognet.net; wolff...@aol.comwolff...@aol.com; tharrn...@yahoo.com tharrn...@yahoo.com; lcree...@adelphia.netlcree...@adelphia.net; bobbar...@verizon.netbobbar...@verizon.net; chrisduckwo...@columbus.rr.comchrisduckwo...@columbus.rr.com; msw...@pittsburghartscouncil.orgmsw...@pittsburghartscouncil.org; lincoln_fraz...@denso-diam.comlincoln_fraz...@denso-diam.com; tscur...@gw.fis.ncsu.edutscur...@gw.fis.ncsu.edu; cgerb...@columbus.rr.comcgerb...@columbus.rr.com; dee...@ufl.edu dee...@ufl.edu; bbast...@centurytel.netbbast...@centurytel.net; brianbeas...@austin.rr.combrianbeas...@austin.rr.com *Subject*: RE: Corn I have the T shirt at home in a box on top of other boxes in the middle of my living room. Its black and theres a dude riding a motorcycle away from the viewer. It was Markum Either Bag of Fred…or One Man’s Head..(they changed their name) Slam Whitman And some ‘Mitch-Like’ band similar to Stray Cats I’ll be able to give you a definitive answer tomorrow. Btw I will sell you the shirt if you want it badly enough…or we could trade for food. *From:* Christopher Dziak [mailto:chrisjdz...@sbcglobal.net] *Sent:* Tuesday, July 21, 2009 2:04 PM *To:* Curtner, Shawn; Shannon Arnett; tomsartproj...@yahoo.com; andrewcar...@comcast.net; cl...@cmacable.com; jeffwd...@gmail.com; kevinsac...@bellsouth.net; mpef...@earthlink.net
KMXperts
ARS 6.3 ITSM 5.5 Running on a Solaris 10 Box against Oracle 9 KMXperts (5.4) running on a Windows 2000 Advanced Server. I have been asked if there is a way to run an RSS Feed from the KMX knowledgebase that we use. The thought is to allow the Outlook RSS Feed aggregator function to monitor is so that the helpdesk would get a feed of changes or new article postings. I have very little experience with the KB (it's nice and quiet and has never given me a lick of trouble), so I'm not really sure of where to look. Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Rant: RE: SW00327272
Not a one On Thu, Jul 2, 2009 at 12:18 PM, Danny Kellett danny.kell...@strategicworkflow.com wrote: ** Does anyone get any notifications about bugs they have submitted? I thought BMC were due to offer such a service but I still have yet to receive any. Anyone else? Cheers Danny *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L *Sent:* 02 July 2009 16:21 *To:* arslist@ARSLIST.ORG *Subject:* Re: Rant: RE: SW00327272 ** BMC has created defect # SW00329945 for the issue you have reported. Yes, this past May. Actually, this one was rather straight-forward. The notification audit table timed out every time it was refreshed. When I checked the qualifications, the field it was searching on was non-indexed. Other forms’ notification audit tables search on an indexed field, e.g. HPD:Help Desk Audit Log, CHG:Infrastructure Change Audit Log. Just TMS:Audit Log doesn’t search on that field: it has its own special guid field. Come to think of it, I think one of the users told me a week or so ago that one of the Problem audit logs is timing out as well…. Jennifer Meyer -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *LJ Longwing *Sent:* Thursday, July 02, 2009 11:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Rant: RE: SW00327272 Indexing is a tough one to track down. Was this May of this year?...have they at least given you a defect # or anything? -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L *Sent:* Thursday, July 02, 2009 6:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Rant: RE: SW00327272 ** I have a really good bug that BMC won’t fix: TMS:Audit log uses a non-indexed field to pull data from the SYS:Notification Log form. We’re using ITSM 7.0.1 P7. I realize that we are most likely the only people in the universe who would even consider using the notification audit logs on Task, but running a table scan against the notification logs when it does happen is unforgiveable. It took me two days to isolate the source of the issue and fix the workflow. I sent BMC the definition files with a detailed explanation on May 5 and followed up with an RFP and a WebEx. Crickets. Jennifer Meyer -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *LJ Longwing *Sent:* Wednesday, July 01, 2009 4:47 PM *To:* arslist@ARSLIST.ORG *Subject:* SW00327272 List, I'm looking to get some traction on a defect that's bugging the crap out of me. I found this in 7.5 initial release shortly after release, it took awhile for my Level1 to get the ticket opened with BMC...it's been in their hands since BEFORE patch 1 was released, but they still haven't fixed it... The bug is in the 7.5 Java API in relation to the getListFilterObjects for ARServerUser. If you make the call you get a null pointer error. I even replicated this in driver.exe. in the 7.1 api it takes me roughly a min to pull the roughly 3000 filters with the getListFilterObjects callmy workaround is to do a GetListFilter, then loop through all 3k records getting the objects for each...this workaround takes me roughly 5 times longer to get my records. I don't consider it acceptable to break something as simple as this and issue 3 patches to the product without fixing itI'm looking for some 'me too' over to BMC to try to get this puppy into Patch 4 if possible. If you consider this a whine, please let me know about YOUR bugs that BMC won't fix _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. __ Information from ESET NOD32 Antivirus, version of virus signature database 4209 (20090702) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4209 (20090702) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367
Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up
H. I'm not sure we should trust this Doug Mueller guy I mean, really? What kind of Remedy work has he ever done? :-p Always good to see you on the list Doug! On Thu, Jul 2, 2009 at 1:24 PM, Mueller, Doug doug_muel...@bmc.com wrote: Ray, The information folks have given you is almost correct. 1) You are indeed going to need to edit the file ar.conf. Specifically the line Db-password: You will notice that it is an encrypted string. You will type in the CLEAR TEXT password. 2) Start the AR System server. It will recognize that the value for Db-password is not encrypted and will try and use the value that is there as it is for the password. Since you have put in the correct password, all is OK. So, far, everything is correct with the advice you were given. Now is where there is another step 3) The AR System server will not do anything to that password in the file. So, the ar.conf file has a clear text password in it. You want to IMMEDIATELY go into the Server Information screens and change the password through the AR System to something new. This will get an encrypted version of the new password in the file. If you really want it to be the same password, you can simply specify the same password as the new password (most DBs will allow this). If there is a problem, just change it to something else, then change it back. So, the information about how to get going is correct, you just need the final step of changing the password through the AR System configuration interface to get the password in ar.conf encrypted. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, July 02, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up I've heard (but never tried) that you can put the unencrypted password in ar.conf, and the AR server will catch it, encrypt it and use that from then on. That probably won't change the database password, but, if that works, you would be able to at least put your new password in and have it use it. The line you're looking for in ar.conf is Db-password: Good luck, Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Ray T. Sent: Thursday, July 02, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: How do I Change the ARAdmin password Remedy uses Without having Remedy up My environment is ARS 6.3 p20, Oracle 9.0.2.8. On Thu, Jul 2, 2009 at 1:10 PM, Ray T.cool.deve...@gmail.com wrote: Hi all, I am trying to setup an instance of Remedy that is a copy of the production. I copied the file system and had the oracle database copied as well, and then made changes as necessary, but I hit a wall. unfortunately, the aradmin password was changed in the copied database. When the new instance of Remedy starts and tries to connect to the copied database, it of course tries to use the aradmin password from production and it fails to connect. I don't know the password for aradmin user in production database (don't ask). How can I tell Remedy, when it's not running, to use a certain password for aradmin? I thought the password was encrypted in ar.conf, but I don't see it there. Not that it would help, because it would be in encrypted form. Where does Remedy store aradmin password? Can't be in the database. Other than doing an upgrade install of AR Server on the copied instance, what option do I have? I hesitate to change the password in prod and then copy ar.conf...because I suspect that some external stuff may be tapping into the database there using aradmin account. TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Warren R. Baltimore II
6.3 C-API Guide
Could someone please send me the pdf's for the 6.x C API Reference Manual? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 6.3 C-API Guide
Thank you everyone. I got what I was looking for! On Thu, Jun 25, 2009 at 1:56 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: Could someone please send me the pdf's for the 6.x C API Reference Manual? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
GREAT JOB GENTLEMAN I hope to be there! On Mon, Jun 1, 2009 at 2:16 PM, Daniel Bloom danielbl...@rogers.com wrote: ** WWRUG09. In the beginning, it was an idea: “Build it and they will come!” A committee was formed, plans were made, and a venue was found. After months of hard work, the committee has committed, the lawyers have lawyer-ed, the webmaster has mastered. The foundation is built. The resources are in place. The website is ready. WWRUG09: A week of professional development, hot-topic tutorials, and the latest vendor solutions all in one fabulous location. This is your opportunity to mingle with the leading professionals in the AR System world and gain from their experiences. WWRUG09: An educational gateway to version 7.5 of AR System, ITSM, CMDB, and more. Professional trainers will conduct formal tutorials every day of the conference. This is the best place to cover so many important topics in such a short time. This is the most efficient use of your training dollars. WWRUG09: A rare chance to learn the pitfalls and project-saving tips only available from those who have already deployed these cutting-edge technologies. This is the best place to study career-relevant user experience case studies. WWRUG09: A conference for everyone. Whether you’re an AR System novice or an Admin tool guru, we are all just starting over with the new Developer Studio. Welcome the new paradigm in tutorials, case studies and the spontaneous conversations that can only happen at a user group meeting. WWRUG09: A meeting place with vendors focused on the products you need to accomplish your goals. This is the highest concentration of *relevant *ARS related* *vendors anywhere. At the Vendor Fair you can compare competitors side-by-side and makes the best choices for your needs. WWRUG09: Our keynote speaker is Doug Mueller, creator of the Action Request System. Doug will also host An Evening with the Masters and he will attend the entire conference. Direct access to Doug is rare, informative, and just plain cool. WWRUG09: November 9 –13, 2009 at the Hard Rock Hotel, 4455 Paradise Rd, Las Vegas, NV 89169 (800) 473-7625. WWRUG09 rate: $79/night. Use the link on the registration page. WWRUG09: Invaluable and affordable. Registration includes daily tutorials, case studies, the vendor fair, and all events including the Thursday Night (Las Vegas) Celebration. Register before July 6, 2009 and pay only US$1,000 per person. Register before September 30, 2009 and pay only US$1,250 per person. After that, per person registration is US$1500. WWRUG09: We built it. www.WWRUG.com http://www.wwrug.com/ Please send any questions to wwrug2...@wwrug.org WWRUG09 Board of Directors Daniel Bloom, Chair Joel Sender Phil Bautista Lenny Warren _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Approval Server Guide for Users and Administrators
Anybody have the PDF's for v 6.x *Remedy Approval Server Guide for Users and Administrators?* ** I could really use a copy! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Approval Server Guide for Users and Administrators
Thanks Bill! On Thu, May 21, 2009 at 10:35 AM, william.c...@apcc.com wrote: Hi Warren, Here is the pdf file you have requested. (See attached file: ApprvSrvr-630.zip) Regards, Bill _ Bill Chen | APC by Schneider Electric | Information, Process Organization (IPO) | BMC Remedy Operations Phone: +401-789-5735 ext. 2376 | Mobile: +401-486-2328 Email: william.c...@apcc.com | Site: www.apc.com | Address: 132 Fairgrounds Road, West Kingston, RI 02892 *** Please consider the environment before printing this e-mail Warren Baltimore warrenbaltimore@ gmail.com To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject arsl...@arslist. Remedy Approval Server Guide for ORG Users and Administrators 05/21/2009 10:30 AM Please respond to arsl...@arslist.o RG ** Anybody have the PDF's for v 6.x Remedy Approval Server Guide for Users and Administrators? I could really use a copy! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Thanks Fred. I suspected that would be the only way to do this...I just didn't want to log anyone out... Oh bother! On Sat, May 9, 2009 at 6:29 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Go ahead and logout the technician using the Logout Servlet. Use the goto parameter to re-open your signature (which will also force a login for the client). Something like… /arsys/servlet/LogoutServlet?goto=/arsys/forms/…. ?eid= Fred *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* Saturday, May 09, 2009 4:22 PM *To:* arslist@ARSLIST.ORG *Subject:* A little 6.3 mid tier help if you please! ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: A little 6.3 mid tier help if you please!
Thanks Matt! I think I'm going to stick with just logging out the tech Warren On Sat, May 9, 2009 at 7:09 PM, Carey Matthew Black black@gmail.comwrote: Warren, Ok... how about this... :) Put together a small JSP page that would authenticate against the ARS Server then submit a record and then logout. If you know a little Java and HTML it should not be to hard to whip that up. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black black@gmail.com wrote: Warren, Oh... strike that.. that only checks the current users password. Doh... -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black black@gmail.com wrote: Warren, I would think about this as an idea... BasicGuide-630.2006.05.09.pdf Pg: 619 -- Application-Confirm-Password You can build a dialog to capture the other users password and submit it it as a customer signature record. If the password is valid then a record would be created. If not, then an error should be thrown. Then the tech can finish up anything they need to and submit the whole set of data. :) Or workflow can auto trigger all of that from the dialog when the customer signature submit works. :) Just make sure that the customer could login and sign the records later too and I think you should be good to go. That way the tech could finish it pending a signature when the customer is not there, and the customer could sign for it later. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
A little 6.3 mid tier help if you please!
ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has provisioned all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and sign for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Product compatability matrix
Does anybody have a copy of the ARSystem 6.3 compatability matrix they could send me? Thanks! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Product compatibility matrix
Thanks to everyone for the lists! It was a big help On 4/23/09, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote: How soon do you need it, Warren? I might have a copy on one of my flash drives at home. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Thursday, April 23, 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Product compatability matrix ** Does anybody have a copy of the ARSystem 6.3 compatability matrix they could send me? Thanks! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?
So, what did YOU drink for lunch today in the BMC Cafeteria :-p On Fri, Apr 17, 2009 at 3:13 PM, Easter, David david_eas...@bmc.com wrote: ** Now THIN client has improved but will never be quite as good as the FAT client but many will continue to overlook that. I humbly disagree, and I thought the best way to voice that would be in a rap. (Please imagine a posse emphasizing the parts in bold...) I sat down today at my *PC* Gonna log into my Rem-*E-DY* But yo’ yo’ dog, what do I see? My W-U-T is *R-I-P* Times have *changed*, tools rear*ranged* Someone’s got to be de*ranged* Phat clients are gone, now ain’t that strange OWA now’s my link to Ex*change* I ain’t here to dis’ the web *client* Not tryin’ to be rude or be de*fiant* I’m ready to bend, gonna be real *pliant* Don’t wanna go to jail not bein’ com*pliant* Web’s now the *norm*, got to *perform* Cloud Computing is the *per-fect storm* It does the work – same function and form Brings data to the masses, keeps them in*formed* So here I go don’t need no *docs* Just launch IE or *Firefox* Wow, look at that - this UI *rocks!* This dope web client *knocks* *off my socks!* * * I save time typing ‘cause of auto-com*plete* And collapsible panels keep *my view* *neat* Flex-based flashboards? Man, that’s *sweet* It’s got fill layout – totally *|_337! * * * New JavaScript engines make it *fast* This technology’s built to *last* Yo, I’m sold – my test is *passed* My expectations it has *surpassed* Hey thick client – *C-YA*! Wouldn’t wanna *be ya*! Your days are numbered, I guaran*tee ya* From Sunnyvale to South *Korea* Fire up that browser – we’ll *B-M-C ya!* -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail *DEFINITELY *do not reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Sanford, Claire *Sent:* Friday, April 17, 2009 11:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Etiquette Question: Is Fat Client offensive? ** Bravo Susan! I couldn't have said it better myself! Go FAT! What a bunch of sizeists! -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Susan Palmer *Sent:* Friday, April 17, 2009 12:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Etiquette Question: Is Fat Client offensive? ** Since '95 I don't recall Remedy ever referring to it as the FAT client. Whenever I heard the term I thought it was an old geek term especially once web became more prolific. And as with most THIN clients in the past they did not have the full abilities of the FAT client which was many times overlooked since often THIN seemed to be preferred. But many people realized that the FAT client was more fulfilling and rewarding. Now THIN client has improved but will never be quite as good as the FAT client but many will continue to overlook that. Go FAT !! Susan :) On Fri, Apr 17, 2009 at 8:43 AM, Shyman, Jonathan jshy...@columnit.comwrote: ** No, see, that's no good beacuse it infers the existence of a smart client. You know, a client that will fill out most of the fields on a form for you, get you coffee, ask your boss for a raise and tell you it can't open the pod bay doors now. :) J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) on behalf of Reiser, John J Sent: Fri 4/17/2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? How about the dumb client? ARText Ver 1.5 --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Friday, April 17, 2009 7:43 AM To: arslist@ARSLIST.ORG Subject: Re: Etiquette Question: Is Fat Client offensive? Axton, I think I was more like this: RemedyWeb was the thick web client (applet based), (AKA Fat web client) ARWeb was the thin web client (DHTML/Javascript based) WUT was the v4 Windows User Tool (Maybe also called the FAT client. Note it is fatter than the Fat web client by two more capital sized letters.) You also had to deal with the UUT. (Un*x User Tool). However, you might also have called it the OMUT OSF/Motif User Tool too. But as I
Re: SLA 5.5
Thanks Chris! Scott Parrish sent me a copy already. Appreciate the offer! On Wed, Feb 11, 2009 at 4:07 PM, Danaceau, Chris chris_danac...@fanniemae.com wrote: ** Warren I've got the 5.5 SLA User Guide if that would help. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Warren Baltimore *Sent:* Friday, February 06, 2009 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* SLA 5.5 ** Does anybody have the PDF's for the ITSM 5.5 suite? Specifically the SLA (i'll take them all if you have them)? I'd really appreciate it. RANT It's pretty weak that BMC doesn't keep the documentation available to PAYING CUSTOMERS! I don't care if it's out of support, it takes NO space to keep them on file *SIGH* /RANT Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SLA 5.5
Does anybody have the PDF's for the ITSM 5.5 suite? Specifically the SLA (i'll take them all if you have them)? I'd really appreciate it. RANT It's pretty weak that BMC doesn't keep the documentation available to PAYING CUSTOMERS! I don't care if it's out of support, it takes NO space to keep them on file *SIGH* /RANT Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SLA Question
Good morning my friends! I've got a question for you all ARS 6.3 running on Solaris with ITSM 5.5 I've got a problem with some configurations that I inherited on my ITSM installation. The Helpdesk was configured to use a 24 hour business time set, I have just changed it to work with a M-F 8-5 set. The problem that I'm having is that in the SLA tool (the one that came with ITSM, not the full blown SLA tool that is sold sepreately) I cannot figure out a way to have the HD tkts. re-scanned to come up with numbers more in line with what it should be (using new bussiness time entry). I keep coming up with a parent time of 0! Now, I'm pretty sure from what I see that what I want to do is just plain impossible, but I thought I take this last chance so that I can tell Management that for the Month of January we are SOL. Anybody have any ideas? Thanks in Advance! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5?
One thing that I have learned re: the government, is that what one wing does, the other says is a big NO NO. I think it's too early to tell exactly what 7.5 will mean, but I can guarantee you one thing. BMC did NOT go into this with their eyes closed (at least, if they did then they deserve what will come next). They have installations throughout the US government. Some are in VERY secure areas, others, not so much. I wouldn't fret about it to much. Warren On Tue, Jan 20, 2009 at 4:21 PM, Will Du Chene arsl...@rowofpines.netwrote: ** snipSo my point is, if the US Government is not allowed to use product that contain open source software components, Remedy shouldn't have been allowed for years./snip If you can figure out what is going on with our government, then you are a better person than I. Simple logic left it many, many years ago. Not trying to start anything on politics, but just making a statement of fact. Some of the policies that they have toward software in this country are bizantine at best, as are the isolated silos in which they reside. snipThe statement William makes on being able to call something in the middle of the night is not valid in my opinion; if you have a support contract you can call BMC any time of day (or business hours only - depending on your support contract.. ;-) ) if you have any problems with the BMC product. It does not matter if the problem is with the open- or the closed source component, the very same service levels apply./snip You're taking my remarks too literaly, Michiel. Specific support hours not withstanding, I was referring to the existence of a support contract. My experience has always been that managers are far, far more likely to adopt an application for use in their department if there if some form of support is made available for it. It's expected. First question - what's the application. Second question - how much is the license. Third question - what's support going to cost? I've heard this so many times that I can almost put music to it, and do an Irish jig at the same time without missing a tick. The basic fact is that the people who are in charge want some sort of support, or assurance that the software that they are using 'safe' to use. Between you and I, I really wish that they would have done their homework and were aware that support could be purchased from vendors that specialize in it. MySQL, Postgres, Sendmail, Zarafa - it's the same story. Managers are lemmings, however, so when one sees the light - there may be some change in the direction of the run for the pack as a result. As it applies to the AR System, why they allow it is anyone guess. I would expect that it might well be considered a supported application because it's part of an application suite. This is something that I have seen as well; where one application is explicitly denied, but allowed if combined with another. I don't really know... Just venturing a guess. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SLA's - ITSM 5.5
ITSM 5.5 ARS 6.3 I've been asked to create an SLA against Changes in ITSM. I have been unable to find much documentation on how the SLA module works, but I have managed to figure out the creation part. What I don't understand is this. I've set up the SLA so that the Goal is Resolution Time with 16 hours the goal. The Clock is supposed to start running immediately and stop at Status = Resolved. But when I go to the join CHG:Change_SLA to look at the results, I can't find an entry that tells me how long it took to resolve. As I said, this is a bit new to me, and I'm learning by trial and error. Am I missing something? Do I need to set up a field on the Change Form that calculates open time so that it can be reported on? How does the SLA rule know when something has passed. This is the SLA module that comes with the ITSM suite. Not the add on. Thanks for any help you might be able to offer! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA's - ITSM 5.5
Thanks to everyone for your help! I really appreciate it! Warren On Fri, Jan 2, 2009 at 2:51 PM, Shafqat Ayaz shafq...@yahoo.com wrote: ** Warren As far as I am aware and I have been learning about the SLM Module as well is: The start time is either the Reported Date or Submit Date which ever you have used in your qualification. All other times are based on the field you use as the Status field. So you can find out all the times from the Status history field, or calculate it from the HPD:Helpdesk form, from the Resolved Time - Start Time. Let me know if this answers your question. thanks shafqat --- On *Fri, 1/2/09, Roger Justice rjust2...@aol.com* wrote: From: Roger Justice rjust2...@aol.com Subject: Re: SLA's - ITSM 5.5 To: arslist@ARSLIST.ORG Date: Friday, January 2, 2009, 4:46 PM ** SLAs are either met or breached so the time to complete is not needed. -Original Message- From: Warren Baltimore warrenbaltim...@gmail.com To: arslist@ARSLIST.ORG Sent: Fri, 2 Jan 2009 10:39 am Subject: SLA's - ITSM 5.5 ** ITSM 5.5 ARS 6.3 I've been asked to create an SLA against Changes in ITSM. I have been unable to find much documentation on how the SLA module works, but I have managed to figure out the creation part. What I don't understand is this. I've set up the SLA so that the Goal is Resolution Time with 16 hours the goal. The Clock is supposed to start running immediately and stop at Status = Resolved. But when I go to the join CHG:Change_SLA to look at the results, I can't find an entry that tells me how long it took to resolve. As I said, this is a bit new to me, and I'm learning by trial and error. Am I missing something? Do I need to set up a field on the Change Form that calculates open time so that it can be reported on? How does the SLA rule know when something has passed. This is the SLA module that comes with the ITSM suite. Not the add on. Thanks for any help you might be able to offer! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Get a *free MP3* every day with the Spinner.com Toolbar. Get it Nowhttp://toolbar.aol.com/spinner/download.html?ncid=emlweusdown0020. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: JOBAIDS?
I just spoke with my Remedy Admin - Cindy Hegge. She worked as a Remedy Instructor for some years. She's never heard of it On Thu, Dec 18, 2008 at 3:28 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE norm.kai...@eglin.af.mil wrote: That's what I suspected, too, but this admin insists it's some executables she used in a Remedy class. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, December 18, 2008 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: JOBAIDS? ** I'm pretty sure that jobs aids are just a fancy term for documentation. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Thursday, December 18, 2008 1:42 PM To: arslist@ARSLIST.ORG Subject: JOBAIDS? ** Is anyone here familiar with a bundle of resources called JOBAIDS? Another developer I work with says she needs it...I'm not familiar with it. Anyone know about it and where I might get it? Thanks, Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston
Nothing says Merry Christmas quite like a pink slip. It's happening all over. Bad times. Here's to a quick recovery. Warren On Wed, Dec 10, 2008 at 8:50 AM, Barber, David [EMAIL PROTECTED] wrote: ** Sadly not, as mentioned by David J. Easter on the list last week : http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.html Here's wishing those laid off the best of luck finding alternative employment - hope the holiday period is kind to them. -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Rudolf Schwarzkopf *Sent:* 10 December 2008 11:44 *To:* arslist@ARSLIST.ORG *Subject:* Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston ** Friday Humor? On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire [EMAIL PROTECTED] wrote: ** I sent this on Friday __ *From: * Sanford, Claire *Sent: * Friday, December 05, 2008 1:13 PM *To:* 'arslist@ARSLIST.ORG' *Subject: * OT-BMC Software cut 350 jobs, including 50 here in Houston *BMC Software cut 350 jobs, including 50 here in Houston* By BRAD HEM Copyright 2008 Houston Chronicle Dec. 5, 2008, 12:03PM BMC Software will cut 350 jobs, including 50 in its hometown of Houston, by the end of the month, the company said today in a regulatory filing. The cuts are expected to cost the company $18 million to $23 million in severance and other termination costs, which will be booked in the third and fourth quarters of 2009, BMC said. Company leaders committed to make the cuts on Nov. 20 and notified employees this morning. The layoffs will hit a variety of types of workers in several countries where the company operates. The company has about 1,100 workers in Houston and about 5,900 worldwide. BMC said future work force reductions may be needed if global economic conditions continue to deteriorate. [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Group and User join
Folks, I've got a need to join the Group and user forms so that I can report off of the group form and show the members of each group. I can't figure out how to do it! Something in the back of my head keeps saying I'm approaching it wrong, but I try not to listen to the voices in my head! ARsystem 6.3 ITSM 5.5 Oracle Any advice would be most appreciated! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group and User join
Good thought, I actually had tried that. It set's a display only char. field on the Group form with the group ID, and then runs the query to pull back members. The only way for me to do that would be to create a new field on the Group form, and I really don't want to do that! I may just have to tell the folks who want it no. On Fri, Dec 5, 2008 at 12:17 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** Take a look at the active link that fires on 'SHOW MEMBERS' button in the group form. Copy that open window qualificationand use that as your join criteria for the join formsee if that works for you...:) -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Friday, December 05, 2008 10:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Group and User join ** Folks, I've got a need to join the Group and user forms so that I can report off of the group form and show the members of each group. I can't figure out how to do it! Something in the back of my head keeps saying I'm approaching it wrong, but I try not to listen to the voices in my head! ARsystem 6.3 ITSM 5.5 Oracle Any advice would be most appreciated! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT:Holiday Humor - Part III
I think there are quite a few suppressed lawyers on this list! On Fri, Dec 5, 2008 at 12:22 PM, J.T. Shyman [EMAIL PROTECTED] wrote: ** I'm sure the original wisher would be more than happy to replace your non-functional wishes with brand new ones but please note that due to the high volume the wish business experiences this time of year that it may be 6-8 weeks before the replacement wishes arrive. Sorry, but delivery in time for Chrismahanukwanzica can not be guaranteed. --- J.T. Shyman -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Scott Parrish *Sent:* Friday, December 05, 2008 10:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT:Holiday Humor - Part III Thank you; however, your best wishes, as stated in the initial paragraph, while accepted in good faith, are not working as advertised. Likewise, the second wish, as stated in the second paragraph, was invalidated by the fact that previous wishes of this type have not come true. Obviously, it can be presupposed that this wish, while again accepted in good faith, is also doomed to failure. Under terms of the warranty I am to be given a replacement wish or a new wish, at your discretion of course. Either way, these wishes ain't what they were cracked up to be so send more. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Gidd *Sent:* Friday, December 05, 2008 11:19 AM *To:* arslist@ARSLIST.ORG *Subject:* OT:Holiday Humor - Part III *Zero Liability Season's Greetings* Please accept with no obligation, implied or implicit, our best wishes for an environmentally conscious, socially responsible, low stress, non-addictive, gender neutral, celebration of the winter solstice holiday, practiced within the most enjoyable traditions of the religious persuasion of your choice, or secular practices of your choice, with respect for the religious/secular persuasions and/or traditions of others, or their choice not to practice religious or secular traditions at all. We wish you a fiscally successful, personally fulfilling, and medically uncomplicated recognition of the onset of the generally accepted calendar year, but not without due respect for the calendars of choice of other cultures whose contributions to society have helped make America great, (not to imply that America is necessarily greater than any other country or is the only AMERICA in the western hemisphere), and without regard to the race, creed, color, age, physical ability, religious faith, choice of computer platform, or sexual preference of the wishee. (By accepting this greeting, you are accepting these terms. This greeting is subject to clarification or withdrawal. It is freely transferable with no alteration to the original greeting. It implies no promise by the wisher to actually implement any of the wishes for her/himself or others, and is void where prohibited by law, and is revocable at the sole discretion of the wisher. This wish is warranted to perform as expected within the usual application of good tidings for a period of one year, or until the issuance of a subsequent holiday greeting, whichever comes first, and warranty is limited to replacement of this wish or issuance of a new wish at the sole discretion of the wisher.) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group and User join
Gotcha! I'll give it a shot. Warren On Fri, Dec 5, 2008 at 1:50 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I was talking about the Open Window action...it uses a qual of ( 'Group List' LIKE ( $Group Number$ + ;% )) OR ( 'Group List' LIKE (( %; + $Group Number$) + ;% )) OR ( 'Computed Grp List' LIKE ( $Group Number$ + ;% )) OR ( 'Computed Grp List' LIKE (( %; + $Group Number$) + ;% )) if you make this your join criteria, I thinkyou should get the same results... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Friday, December 05, 2008 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group and User join ** Good thought, I actually had tried that. It set's a display only char. field on the Group form with the group ID, and then runs the query to pull back members. The only way for me to do that would be to create a new field on the Group form, and I really don't want to do that! I may just have to tell the folks who want it no. On Fri, Dec 5, 2008 at 12:17 PM, LJ Longwing [EMAIL PROTECTED]wrote: ** Take a look at the active link that fires on 'SHOW MEMBERS' button in the group form. Copy that open window qualificationand use that as your join criteria for the join formsee if that works for you...:) -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Friday, December 05, 2008 10:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Group and User join ** Folks, I've got a need to join the Group and user forms so that I can report off of the group form and show the members of each group. I can't figure out how to do it! Something in the back of my head keeps saying I'm approaching it wrong, but I try not to listen to the voices in my head! ARsystem 6.3 ITSM 5.5 Oracle Any advice would be most appreciated! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Economy: Cool and getting cooler. Remedy market: Not so Cool?
Ray, I think that you'll find it just depends on the Market Sector that your focused on. I suspect that as far as the US Federal sector goes, things will remain relatively strong. Financial and Manufacturing will probably see some difficulty as companies tighten up. I would imagine that is true for State government also. They are really feeling the pinch with all of the unfunded federal mandates out there and a huge drop in tax revenues I hope I'm wrong, but I suspect it's going to get worse before it gets better On Tue, Nov 18, 2008 at 12:23 PM, Ray T. [EMAIL PROTECTED] wrote: Hi listers. Economy everywhere seems to be getting worse with each passing day. However, permanent and contract jobs related to Remedy seem to be out there in decent numbers, if not in great numbers. At least that's what I see in the U.S. I am surprised, to tell you the truth. What d'you see? In your country/your area? I've been on a contract for a while, but may be back in the market in not so distant future. So I have been trying to take a pulse of the market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Picking a file up
ARS 6.3 ITSM 5.5 Solaris 9i Oracle I'm sure there is a way to do this, but for the life of me, I can't remember how! I have a .csv file that is going to be delivered to a directory on my Remedy box. I want my server to check for a .csv file on a regular basis, and if it finds one, pick it up and attach it to a form. Any suggestions? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Picking a file up
AAAUGH! I knew it was something super simple and right under my nose! I think I've even done this before. I REALLY need a beer(s)! Thanks guys! On Fri, Nov 7, 2008 at 2:07 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** Lesse...brainstorming Create a regular form for holding the records that are successful Create an escalation on User that files on qual 1=2, and add an else action push to the form you just created that creates a record On the from you created, create a series of filters that fire on submit. One of them will be a runprocess of PERFORM-ACTION-ADD-ATTACHMENT field_ID [ file_name ] where field ID is the attachment field on the form you want it to be put on, and filename is the csv file you want to attach I assume you don't want to attach the same file multiple times...so you would then probably have another filter/action that goes in and removes the file from the filesystem Then you could have another filter check to see if the attachment field contains the file you were looking for, and if it doesn't have it delete the record, this would make it so that only records that actually grabbed the csv would still exist at the end of the process You then need a filter that will put that attachment where you actually want it of course. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Friday, November 07, 2008 11:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Picking a file up ** ARS 6.3 ITSM 5.5 Solaris 9i Oracle I'm sure there is a way to do this, but for the life of me, I can't remember how! I have a .csv file that is going to be delivered to a directory on my Remedy box. I want my server to check for a .csv file on a regular basis, and if it finds one, pick it up and attach it to a form. Any suggestions? -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2009 BMC World??
On Tue, Nov 4, 2008 at 2:56 PM, Steven Pataray [EMAIL PROTECTED] wrote: ** Okay my sales rep said he heard rumors of having it in Vegas. Anybody heard this? Steve On Tue, Nov 4, 2008 at 5:34 AM, strauss [EMAIL PROTECTED] wrote: So much for budgeting... that's FY 2010 for some of us. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of John Sent: Tuesday, November 04, 2008 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: 2009 BMC World?? ** http://www.bmcworldcommunity.com/conferences It says rescheduled to Oct, 2009. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] On Nov 3, 2008, at 11:16 PM, Steven Pataray wrote: ** Has there been any rumors yet on when/where next years BMC World will be? It's budgeting time again and would like to make sure there is enough money. Mahalo's, Steve Pataray __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: System time is off on AR System 6.3. Server - Day Light Savings time came early!
John, we are having a similar situation. My server is at Patch 22, but the Midtier is at 20. Any ticket that comes in from the midtier is one hour off. Anybody else seeing this? According to the DST docs on BMC's website, Patch 20 is sufficient (although patch 21+ is desired). On Thu, Oct 30, 2008 at 1:33 PM, Bilinski, John [EMAIL PROTECTED]wrote: ** All, I am running AR System version 6.03.00 patch 20 with which was the patch that came out last year to fix the daylight savings issues caused by the Bush Administrations switch of the Day light savings time. I am running on top of Oracle 9.2.0.7.0. A Help Desk Ticket Created at 1:25pm today and I just looked at the Create Time of the ticket was 12:25pm. Did I miss another patch that needed to be applied? Has anyone else seen this today? What should I do to correct this? Thanks. John Bilinski US Department of Justice Operations Services Staff Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 5.5
Anybody know of a company that may still be offering 5.5 classes? Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Friday Humour
EXCELLENT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce
Sounds like my last design meeting I guess the jobs really are similar. On 10/9/08, Tim Widowfield [EMAIL PROTECTED] wrote: ** Try this: What'll it be? Hmmm? Try that. Come on. We haven't got all night. Try it. What'll it be, HM --Tim - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 1:53:10 PM Subject: Re: [ARSLIST] Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** I may take up to bar tending :-) I look more like a bar tender anyways than a software developer! Might fit in there real well - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 2:42:57 PM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** The single worst rate I have ever seen was after the tech bubble burst in late 2001 or so - it was $35/hr all inclusive. I hope we're not headed that direction againif so I may take up breadmaking or some other tangible products career :) William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza *Sent:* Thursday, October 09, 2008 1:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** That really depends on the definition of 'qualified' people doesn't it. I mean why would someone who is really qualified (in the true sense of the word) accept something lesser than what he/she thinks she is capable of making. Especially when you know that the city you are going to be working in would not afford you even the bare minimum at 2200 a week, which leaves you with a fraction over 1500 after taxes. My average travel expense on this project is sometimes almost that much even at optimized rates as I do a corporate rate on both my hotels and my rental car to save a few hundred bucks. So what are you left with - like a 100 bucks a week if you accept 55 an hour all inclusive? It would be cheaper to work in social services at that rate and get a tax break! It would be nice to hear from people who accept those kind of rates on how they manage their economics! I know I sure as hell wouldn't be able to manage mine at those rates.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 1:59:20 PM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** Well, it's all about what a willing seller and a willing buyer will agree to. I don't see the logic in working for that kind of rate - many perm jobs pay more, with full benefits. I guess pathetically low rates like this will be offered as long as qualified people accept them. Others have to make their own choices, but times would have to be pretty bad for me to do so. Rick On Thu, Oct 9, 2008 at 10:37 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** 55 in Baltimore is less than junior rates.. Gas is perhaps the most expensive in the US in the DC / Virginia region - whats it like there now 4 buck 50 to a gallon? And if you choose to live in the outskirts of Baltimore which might be cheaper on rents, you'll still end up paying the difference on gas. And cost of living is almost as high as NY if not higher - with more than 200 pubs to go to I can see how it can go pretty high :-).. Maybe someone from Baltimore would be in a better position to comment on the cost of living there.. - Original Message From: Daniel Bloom on Sympatico [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 6:33:07 AM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce At junior level rates. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Thomas Sent: October 8, 2008 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** Only Senior Level positions. Robert - Start Original Message - Sent: Wed, 8 Oct 2008 10:31:31 -0400 From: Kitchen, Joshua T To: arslist@ARSLIST.ORG Subject: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** I have an 8 month contract here in Baltimore for another Remedy Developer. They only need a mid level candidate. We can pay $45/hr on a W2 or $55/hr C2C All Inclusive Visa Status: US Citizen, Green Card, TN-Visa, H1-B Remedy Developer: * 5+ years developing Remedy applications * 2 + years Implementing, and Customizing ITSM 6.0 * 1+ years Implementing and customizing ITSM 7.0 * Experience upgrading ITSM 6.0 to ITSM 7.0 * Experience loading legacy data into ITSM 7.0 * Experience
Re: 2008 User World
Baltimore is a perfect example of what I'm saying. Great city, not one that you normally think about, but lots to do and see. On 9/25/08, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: ** How about Baltimore, MD? www.Baltimore.org http://www.baltimore.org/ BWI is one of the big airport hubs in the country and the convention center can handle most conferences. I'd love to introduce you all to a steamed blue crab! Gordon M. Frank Lockheed Martin __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 206-920-8249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Bonjour Pascale! Your right about everyone of your points, and it would be a lovely venue. The only problem is and our $$ is back at being lower than the US ... . That makes it a more expensive proposition for all us destitute yanks down south! It's funny, I remember in my youth spending time in a little logging town in Quebec - The Rapides des Joachim. We called it the Swisha. Great bargood times, good times. I bet the hotel in the Swisha would love to have us. Course I don't think they could take more then 30 peoplethat might be an issue. Warren On 9/25/08, Pascale Boyer [EMAIL PROTECTED] wrote: ** KK my turn to try to sell my location What about beautiful Montreal, Quebec, Canada? We have great food, great convention centers and our $$ is back at being lower than the US ... And yes, we all speak English here too :o) Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 206-920-8249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
ooops, just reread that statementgood thing im not and economist! I agree with Pascale on all points! Montreal would be perfect! Warren On 9/25/08, Warren Baltimore [EMAIL PROTECTED] wrote: Bonjour Pascale! Your right about everyone of your points, and it would be a lovely venue. The only problem is and our $$ is back at being lower than the US ... . That makes it a more expensive proposition for all us destitute yanks down south! It's funny, I remember in my youth spending time in a little logging town in Quebec - The Rapides des Joachim. We called it the Swisha. Great bargood times, good times. I bet the hotel in the Swisha would love to have us. Course I don't think they could take more then 30 peoplethat might be an issue. Warren On 9/25/08, Pascale Boyer [EMAIL PROTECTED] wrote: ** KK my turn to try to sell my location What about beautiful Montreal, Quebec, Canada? We have great food, great convention centers and our $$ is back at being lower than the US ... And yes, we all speak English here too :o) Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 206-920-8249 -- Warren R. Baltimore II Remedy Developer 206-920-8249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Since it's my city, I'm pretty sure I can get everyone a discount Friend of the owner as it were! *wink* Warren Baltimore On 9/25/08, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: ** Baltimore, MD. Inner Harbor National Aquarium Fort McHenry Fells Point Little Italy Gettysburg is an hour away World Class Restaurants everywhere Art Museums Annapolis is under an hour away Washington DC is an hour away Maryland Steamed Blue Crabs Chesapeake Bay Chesapeake Bay Oysters Philadelphia is an hour and a half away Camden Yards There are several hotels near the Convention Center. There is light rail from the airport, but the airport is only 5-10 miles from downtown. Gordon M. Frank Lockheed Martin -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza *Sent:* Thursday, September 25, 2008 1:24 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 2008 User World I've worked around in Greenbelt, MD that's not too far from Baltimore, MD.. I'm not quite sure I found too many interesting things to do there after hours except a trip to the Air and Space Museum in VA. What else is Baltimore known for? Joe - Original Message From: Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 25, 2008 12:31:47 PM Subject: Re: 2008 User World ** How about Baltimore , MD ? www.Baltimore.org http://www.baltimore.org/ BWI is one of the big airport hubs in the country and the convention center can handle most conferences. I'd love to introduce you all to a steamed blue crab! Gordon M. Frank Lockheed Martin __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 206-920-8249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: BBQ tour
Wow Rick! Great idea for a father son trip And a wonderful way to send him off on a truly momentous journey! Good luck to him (and you). Sometimes (I've discovered) the best way (in the south...can't speak for TX) to find great Q is to get off the beaten path. Find those little country towns and look to see which place has parking! There are some real hidden gems out there! I just found out that this is my last month in Seattle, but your idea has inspired me to pull out my Oklahoma Joe for one more round of smoking before I load up the family and head East. Take care of yourself, We'll keep young master Cook in our thoughts! Warren On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook [EMAIL PROTECTED] wrote: ** My son just graduated from HS, and will leave for the Marines in October. Sometime between now and then, he and I are going to drive cross-country on a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the areas of the country famous for BBQ: Texas, Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and Kansas City. We're still planning the specifics, and here's where all y'all come in: I would love to know THE places to go in your part of the country (assuming it's one I mentioned above - this will be almost entirely SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a hole-in-the-wall. We'll stay away from big chains for the most part (we have Famous Dave's up here), unless it is a local/regional one with a good local reputation. Thanks in advance for sharing! Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: BBQ tour
Boy I gotta say, I smell a bar-b-q war a growin Best kind off flame war there is. Better than Mac v. Windows v. Linux On 6/13/08, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: ** Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think one in Norman, as it was discussed the other day on the list. It's probably as good as Oklahoma gets for BBQ Google maps it to find the locations. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com *Best Product, Best People, Best Price**TM* *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *McClure, Don *Sent:* Friday, June 13, 2008 12:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: BBQ tour Hi Rick…..and if you end up in North Texas (Ft Worth, Dallas, general area)…try Sonny Bryan's. The original is a hole-in-the-wall on Inwood Rd, just north of downtown Dallas…but with a large number of very expensive autos parked out front every day at lunchtime(even seen one custom 2008 Lambo…..). Website: www.sonnybryans.com. Hope your journey is a great time! Don W. McClure, P.E. Data Administrator System Engineer Computing IT Center, Call Tracking Administration University of North Texas, Denton dwmac_at_unt.edu That which counts cannot necessarily be counted: that which can be counted will not always count. -- Albert Einstein *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Friday, June 13, 2008 11:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: BBQ tour ** Wow Rick! Great idea for a father son trip And a wonderful way to send him off on a truly momentous journey! Good luck to him (and you). Sometimes (I've discovered) the best way (in the south...can't speak for TX) to find great Q is to get off the beaten path. Find those little country towns and look to see which place has parking! There are some real hidden gems out there! I just found out that this is my last month in Seattle, but your idea has inspired me to pull out my Oklahoma Joe for one more round of smoking before I load up the family and head East. Take care of yourself, We'll keep young master Cook in our thoughts! Warren On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook [EMAIL PROTECTED] wrote: ** My son just graduated from HS, and will leave for the Marines in October. Sometime between now and then, he and I are going to drive cross-country on a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the areas of the country famous for BBQ: Texas, Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and Kansas City. We're still planning the specifics, and here's where all y'all come in: I would love to know THE places to go in your part of the country (assuming it's one I mentioned above - this will be almost entirely SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a hole-in-the-wall. We'll stay away from big chains for the most part (we have Famous Dave's up here), unless it is a local/regional one with a good local reputation. Thanks in advance for sharing! Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7
Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple. BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to the current ITSM suite as an upgrade, but more of a new installation! That being said, I'd probably talk with some of the folks on this list about that in great detail. It may well be worth your time Warren On 6/4/08, Brad Terhune [EMAIL PROTECTED] wrote: Hi list! I could really use some help. I have been blissfully coasting along with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade my ARS version. I am running on a Windows Server 2003 platform with a remote Oracle database (10i I think thought the DBA could confirm unconditionally). Is the upgrade as big a deal as it would appear based on what I have read in the past, or is it no different than the upgrades had to do from 5 to 6, etc? I really like the Helpdesk 5.6 application and have customized it. I could just use any advice, war stories, warnings that you all would feel inclined to give. Thank you, Brad Terhune [EMAIL PROTECTED] IT Team Leader University of Tennessee Health Science Center ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SQL Stored procedures
ARS 7.0.1, SQL 2000 Let me start out by saying that as a SQL dba, I am quite the novice! I have written a simple stored procedure that does a Full Text Search against a SQL database that is NOT the Remedy database. This database is on a seperate server. The procedure lives on that seperate server in the target database (amcaslocal). Here is my issue. If I send the command: EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = 160240 From the query analyzer logged into my local (remedy) sql database. I get an answer! If however I send that same command in a set fields from either a filter or an Active link, the process times out and the whole thing dies Incidently, when I developed this process, the database I was searching on was on the local server. I have set up a linked server on the local box to connect to the remote. Any input would be most welcome! The procedure is as follows: SET QUOTED_IDENTIFIER ON GO SET ANSI_NULLS OFF GO /* Stored procedure used to find instances of special needs OR disadvantaged words. */ CREATE PROC AA_Disadvantaged_WordSearch_01 (@lineup_input_appl_id int) --SOMID AS DECLARE @ANSWER INT SELECT APPL_PERSON_ID, ESSAY INTO #ESSAY_TBL FROM DBO.ESSAY WHERE APPL_PERSON_ID = @lineup_input_appl_id AND CONTAINS(ESSAY, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC') -- SELECT APPL_PERSON_ID AS ESSAY_APPL_PERSON_ID -- FROM #ESSAY_TBL IF (SELECT COUNT (*) FROM #ESSAY_TBL) 0 BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS iFeSSAYaNSWER GOTO finishline END ELSE BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 0 -- SELECT @ANSWER AS eLSEeSSAYaNSWER SELECT APPL_PERSON_ID, ORG_NAME, EXP_TITLE, EXP_DESC, EXP_NAME INTO #EXPERIENCE_TBL FROM DBO.EXPERIENCE WHERE APPL_PERSON_ID = @lineup_input_appl_id AND ((CONTAINS(ORG_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_TITLE, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_DESC, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC'))) END -- SELECT APPL_PERSON_ID AS EXPERIENCE_APPL_PERSON_ID -- FROM #EXPERIENCE_TBL IF(SELECT COUNT (*) FROM #EXPERIENCE_TBL) 0 BEGIN DROP TABLE #EXPERIENCE_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS EXPERIENCE_IF_ANSWER GOTO finishline END ELSE BEGIN DROP TABLE #EXPERIENCE_TBL SET @ANSWER = 0 -- SELECT @ANSWER AS EXPERIENCE_ELSE_ANSWER END finishline: SELECT @ANSWER AS ANSWER GO SET QUOTED_IDENTIFIER OFF GO SET ANSI_NULLS ON GO -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Stored procedures
EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = $APPL_PERSON_ID$ I'm using the same syntax in all of my other procedure calls. The difference here being this is the only one that exists on a remote server. I've tested the syntax in query analyzer. I'm not sure what else it could be (syntax wise). Thanks for the help! Warren On 6/2/08, Dave Saville [EMAIL PROTECTED] wrote: Warren Are you sure you have the correct invocation syntax in Remedy? ISTR it is a bit picky. -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Stored procedures
James, Good suggestion, but when I use ARAdmin when I login to the query analyzer just so I can avoid that very issue. I've confirmed accounts on both servers ARAdmin is there... Thanks for the idea though! Warren On 6/2/08, James Van Sickle [EMAIL PROTECTED] wrote: Warren Have you checked to confirm that the Database user, typically ARAdmin, that the Remedy servers uses has access to this remote database? Your SP is most likely working in Query Analyzer because your personal login you are using has access to the DB. When you attempt to run it in Remedy, the system uses the user ARAdmin, which may not have the required access. (Embedded image moved to file: pic17589.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-19 Internal Plano, TX 75075 Warren Baltimore warrenbaltimore@ GMAIL.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] [ARSLIST] SQL Stored procedures ORG 06/02/2008 11:08 AM Please respond to [EMAIL PROTECTED] RG ** ARS 7.0.1, SQL 2000 Let me start out by saying that as a SQL dba, I am quite the novice! I have written a simple stored procedure that does a Full Text Search against a SQL database that is NOT the Remedy database. This database is on a seperate server. The procedure lives on that seperate server in the target database (amcaslocal). Here is my issue. If I send the command: EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = 160240 From the query analyzer logged into my local (remedy) sql database. I get an answer! If however I send that same command in a set fields from either a filter or an Active link, the process times out and the whole thing dies Incidently, when I developed this process, the database I was searching on was on the local server. I have set up a linked server on the local box to connect to the remote. Any input would be most welcome! The procedure is as follows: SET QUOTED_IDENTIFIER ON GO SET ANSI_NULLS OFF GO /* Stored procedure used to find instances of special needs OR disadvantaged words. */ CREATE PROC AA_Disadvantaged_WordSearch_01 (@lineup_input_appl_id int) --SOMID AS DECLARE @ANSWER INT SELECT APPL_PERSON_ID, ESSAY INTO #ESSAY_TBL FROM DBO.ESSAY WHERE APPL_PERSON_ID = @lineup_input_appl_id AND CONTAINS(ESSAY, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC') -- SELECT APPL_PERSON_ID AS ESSAY_APPL_PERSON_ID -- FROM #ESSAY_TBL IF (SELECT COUNT (*) FROM #ESSAY_TBL) 0 BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS iFeSSAYaNSWER GOTO finishline END ELSE BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 0 -- SELECT @ANSWER AS eLSEeSSAYaNSWER SELECT APPL_PERSON_ID, ORG_NAME, EXP_TITLE, EXP_DESC, EXP_NAME INTO #EXPERIENCE_TBL FROM DBO.EXPERIENCE WHERE APPL_PERSON_ID = @lineup_input_appl_id AND ((CONTAINS(ORG_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_TITLE, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_DESC, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC'))) END -- SELECT APPL_PERSON_ID AS EXPERIENCE_APPL_PERSON_ID -- FROM #EXPERIENCE_TBL IF(SELECT COUNT (*) FROM #EXPERIENCE_TBL) 0 BEGIN DROP TABLE #EXPERIENCE_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS EXPERIENCE_IF_ANSWER GOTO finishline END
Re: Stored Procedures
Thanks Willall good ideas, but I actually created the stored procedure as ARAdmin! It's the owner. I have not looked at the profiler though, I'll take a look and see if anything jumps out. Thanks! Warren On 6/2/08, Will Du Chene [EMAIL PROTECTED] wrote: ** Have you confirmed that the ARAdmin user has execute permissions to the stored procedure? It would make sense that you would be able to execute the procedure since it would have been created under your account. ARAdmin, however, would have been denied access to the object by default. Have you tried connecting to the remote database server with the ARAdmin account via Query Analyser and executing the procedure that way? This is probably the easiest way of confirming that the account has permissions to the object. Another idea would be to fire up SQL Profiler to see what is happening with the statement. Profiler catches quite a bit of information from the server, so it might take a few minutes of tweaking some of the criteria to filter, but it should pay off. At the very least, it should show the statement being executed and any errors which might have crept up from the call. Just a few thoughts... Offered humbly... ** EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = $APPL_PERSON_ID$ I'm using the same syntax in all of my other procedure calls. The difference here being this is the only one that exists on a remote server. I've tested the syntax in query analyzer. I'm not sure what else it could be (syntax wise). Thanks for the help! Warren On 6/2/08, Dave Saville [EMAIL PROTECTED]http://display_enter/?force_room=_MAIL_[EMAIL PROTECTED] wrote: Warren Are you sure you have the correct invocation syntax in Remedy? ISTR it is a bit picky. -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Stored procedures
It's set for the maximum of 60 seconds On 6/2/08, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Warren, Did you check your Process Timeout parameter in Server Information? You can increase it's value if required. Regards, Tarun -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore *Sent:* Monday, June 02, 2008 9:38 PM *To:* arslist@ARSLIST.ORG *Subject:* SQL Stored procedures ** ARS 7.0.1, SQL 2000 Let me start out by saying that as a SQL dba, I am quite the novice! I have written a simple stored procedure that does a Full Text Search against a SQL database that is NOT the Remedy database. This database is on a seperate server. The procedure lives on that seperate server in the target database (amcaslocal). Here is my issue. If I send the command: EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = 160240 From the query analyzer logged into my local (remedy) sql database. I get an answer! If however I send that same command in a set fields from either a filter or an Active link, the process times out and the whole thing dies Incidently, when I developed this process, the database I was searching on was on the local server. I have set up a linked server on the local box to connect to the remote. Any input would be most welcome! The procedure is as follows: SET QUOTED_IDENTIFIER ON GO SET ANSI_NULLS OFF GO /* Stored procedure used to find instances of special needs OR disadvantaged words. */ CREATE PROC AA_Disadvantaged_WordSearch_01 (@lineup_input_appl_id int) --SOMID AS DECLARE @ANSWER INT SELECT APPL_PERSON_ID, ESSAY INTO #ESSAY_TBL FROM DBO.ESSAY WHERE APPL_PERSON_ID = @lineup_input_appl_id AND CONTAINS(ESSAY, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC') -- SELECT APPL_PERSON_ID AS ESSAY_APPL_PERSON_ID -- FROM #ESSAY_TBL IF (SELECT COUNT (*) FROM #ESSAY_TBL) 0 BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS iFeSSAYaNSWER GOTO finishline END ELSE BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 0 -- SELECT @ANSWER AS eLSEeSSAYaNSWER SELECT APPL_PERSON_ID, ORG_NAME, EXP_TITLE, EXP_DESC, EXP_NAME INTO #EXPERIENCE_TBL FROM DBO.EXPERIENCE WHERE APPL_PERSON_ID = @lineup_input_appl_id AND ((CONTAINS(ORG_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_TITLE, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_DESC, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC'))) END -- SELECT APPL_PERSON_ID AS EXPERIENCE_APPL_PERSON_ID -- FROM #EXPERIENCE_TBL IF(SELECT COUNT (*) FROM #EXPERIENCE_TBL) 0 BEGIN DROP TABLE #EXPERIENCE_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS EXPERIENCE_IF_ANSWER GOTO finishline END ELSE BEGIN DROP TABLE #EXPERIENCE_TBL SET @ANSWER = 0 -- SELECT @ANSWER AS EXPERIENCE_ELSE_ANSWER END finishline: SELECT @ANSWER AS ANSWER GO SET QUOTED_IDENTIFIER OFF GO SET ANSI_NULLS ON GO -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State
Re: SQL Stored procedures
Permissions are correct and confirmed! On 6/2/08, Joe DeSouza [EMAIL PROTECTED] wrote: ** Does the ARSystem database user aradmin have permissions to the store proceedure? Does aradmin have permissions to the DB link and any other resource that the stored proceedure may be using? Joe - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 12:42:33 PM Subject: Re: SQL Stored procedures ** EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = $APPL_PERSON_ID$ I'm using the same syntax in all of my other procedure calls. The difference here being this is the only one that exists on a remote server. I've tested the syntax in query analyzer. I'm not sure what else it could be (syntax wise). Thanks for the help! Warren On 6/2/08, Dave Saville [EMAIL PROTECTED] wrote: Warren Are you sure you have the correct invocation syntax in Remedy? ISTR it is a bit picky. -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Stored procedures
Thanks Pavel, I'll take a look I'm pretty sure that I can do this from both the AL and Filter (I've done this before), I think the key here is that it's a call to a remote server. We just discovered that remedy is truncating the call and dropping off the server name! That would screw it up for sure Should be: EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = 160240 But is being sent as: EXEC [amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = 160240 And your English is quite good! Sure beats my spanish! Warren On 6/2/08, Pavel Guedez [EMAIL PROTECTED] wrote: ** Hi Warren, First, sorry for my english, I'm form Venezuela (spanish speaker), I don't know if on a Set Fields action from a filter o Active link you can call to a procedure, you have to call it from a Direct SQL action. But if so, I think you need to use an OUTPUT parameter, to get some answer from the procedure. I guess you try to use @ANSWER as an output parameter, but if I'm not wrong, you need to explicit declare it as an OUTPUT, and maybe beacuse of that the process times out waiting for an answer. Check this web page, for help about procedure on SQL http://msdn.microsoft.com/en-us/library/aa258259(SQL.80).aspx *Pavel Guédez* GSM +58 412 808.33.16 - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 11:37:30 AM Subject: SQL Stored procedures ** ARS 7.0.1, SQL 2000 Let me start out by saying that as a SQL dba, I am quite the novice! I have written a simple stored procedure that does a Full Text Search against a SQL database that is NOT the Remedy database. This database is on a seperate server. The procedure lives on that seperate server in the target database (amcaslocal). Here is my issue. If I send the command: EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = 160240 From the query analyzer logged into my local (remedy) sql database. I get an answer! If however I send that same command in a set fields from either a filter or an Active link, the process times out and the whole thing dies Incidently, when I developed this process, the database I was searching on was on the local server. I have set up a linked server on the local box to connect to the remote. Any input would be most welcome! The procedure is as follows: SET QUOTED_IDENTIFIER ON GO SET ANSI_NULLS OFF GO /* Stored procedure used to find instances of special needs OR disadvantaged words. */ CREATE PROC AA_Disadvantaged_WordSearch_01 (@lineup_input_appl_id int) --SOMID AS DECLARE @ANSWER INT SELECT APPL_PERSON_ID, ESSAY INTO #ESSAY_TBL FROM DBO.ESSAY WHERE APPL_PERSON_ID = @lineup_input_appl_id AND CONTAINS(ESSAY, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC') -- SELECT APPL_PERSON_ID AS ESSAY_APPL_PERSON_ID -- FROM #ESSAY_TBL IF (SELECT COUNT (*) FROM #ESSAY_TBL) 0 BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS iFeSSAYaNSWER GOTO finishline END ELSE BEGIN DROP TABLE #ESSAY_TBL SET @ANSWER = 0 -- SELECT @ANSWER AS eLSEeSSAYaNSWER SELECT APPL_PERSON_ID, ORG_NAME, EXP_TITLE, EXP_DESC, EXP_NAME INTO #EXPERIENCE_TBL FROM DBO.EXPERIENCE WHERE APPL_PERSON_ID = @lineup_input_appl_id AND ((CONTAINS(ORG_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_TITLE, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_DESC, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC')) OR (CONTAINS(EXP_NAME, 'AMERICORP OR BATTERED OR GATES SCHOLAR OR GENOCIDE OR HABITAT OR HANDICAPPED OR HRSA OR IMMIGRANT OR NHSSSRAP OR PEACE CORPS OR PIPELINE OR POVERTY OR REFUGEE OR RESERVATION OR SHELTER OR SMDEP OR SOCIAL JUSTICE OR TRIBAL OR UDOC'))) END -- SELECT APPL_PERSON_ID AS EXPERIENCE_APPL_PERSON_ID -- FROM #EXPERIENCE_TBL IF(SELECT COUNT (*) FROM #EXPERIENCE_TBL) 0 BEGIN DROP TABLE #EXPERIENCE_TBL SET @ANSWER = 1 -- SELECT @ANSWER AS EXPERIENCE_IF_ANSWER
Re: SQL Stored procedures
Yes, I did check that the user was correct (ARAdmin) and that it has permissions. In fact, the stored procedure was authored by ARAdmin! Warren When we first built this procedure, it was running on a db that was on the Local Remedy SQL Server. The difference now is that it is being called from a linked server. When it is called by ARAdmin in the query analyzer using the following syntax, it works fine: EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = 160240 I am calling this from the Local Remedy Server by the way. When Remedy calls it, we have found that the server name [baker] is being dropped from the call. Warren On 6/2/08, Pavel Guedez [EMAIL PROTECTED] wrote: ** Warren when you tested the syntax in query analyzer. Did you log in as ARADMIN?, that for check if you have the right permissions, check this out and if you have the permissions, verify the syntax on procedure (OUTPUT parameters) Pavel - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 1:42:06 PM Subject: Re: SQL Stored procedures ** Does the ARSystem database user aradmin have permissions to the store proceedure? Does aradmin have permissions to the DB link and any other resource that the stored proceedure may be using? Joe - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, June 2, 2008 12:42:33 PM Subject: Re: SQL Stored procedures ** EXEC [baker].[amcaslocal].[dbo].[AA_Disadvantaged_WordSearch_01] @lineup_input_appl_id = $APPL_PERSON_ID$ I'm using the same syntax in all of my other procedure calls. The difference here being this is the only one that exists on a remote server. I've tested the syntax in query analyzer. I'm not sure what else it could be (syntax wise). Thanks for the help! Warren On 6/2/08, Dave Saville [EMAIL PROTECTED] wrote: Warren Are you sure you have the correct invocation syntax in Remedy? ISTR it is a bit picky. -- Regards Dave Saville ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
