Tomcat issue
To all the great minds out there, We are using Business Objects 4.1 which we understand does not work with IIS so we are trying to use Apache Tomcat version 7 to set up https: Http works fine but can't get https to work. We added redirection to 8443 in the server.xml file but that still does not work we can't display the web page. We do have the mid-tier 8.1.02 installed on the BO server as well. This server is windows 8. Any insights would be greatly appreciated. Teresa 210 918 8061 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Half the screen is missing.
Has anyone else experienced this? In 8.1.0 when some of our uses login to ITSM and they go to create an Incident and the display has everything in it Except the Tabs are not displaying at all. They can still create a ticket if they use the quick links to create their Operational Cats and Product Cats. The process bar is still there but the tabs that go under that are missing. We have tried to recreate the people record and that has worked for some but we still have others that it is not working for. We just went live this last weekend. Thanks, Teresa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: web services in 8.1
Yes, I did and the web services work if no error is encountered For example one web service searches for people record to exist and if does it returns The PPL of the user. If the user does not exist then it returns the error http/1.1.500 Internal Server Error Content =text/html and not the 302 error. Thanks, Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Saturday, April 04, 2015 10:40 PM To: arslist@ARSLIST.ORG Subject: Re: web services in 8.1 ** Did you change the server names? William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Saturday, April 04, 2015 4:23 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: web services in 8.1 ** All, I had 4 web services that I had created in a 7.1 system and these web services would return codes like Error 302 and Error 90 and Error 1071034 for example. I moved these (export and import ) from my 7.1 system to a 8.1 system. But now I don't get the returns codes all I get for an error is http/1.1.500 Internal Server Error Content =text/html Otherwise the web services work fine when no errors are detected. Anyone have any ideas. Thank, Teresa No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9334 - Release Date: 03/18/15 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
web services in 8.1
All, I had 4 web services that I had created in a 7.1 system and these web services would return codes like Error 302 and Error 90 and Error 1071034 for example. I moved these (export and import ) from my 7.1 system to a 8.1 system. But now I don't get the returns codes all I get for an error is http/1.1.500 Internal Server Error Content =text/html Otherwise the web services work fine when no errors are detected. Anyone have any ideas. Thank, Teresa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Current Host ID for Licenses
I am using Windows 2008. Thanks, Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, January 13, 2015 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID for Licenses ** It is not in the database In the AR System Administration Console the Host ID is read/generated/found (however you want to say it) by the AR system server process using calls to the OS What Operating System are you using? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Tuesday, January 13, 2015 4:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Current Host ID for Licenses ** All, When I go to add a license on a 8.1 patch 2 system I see the Current Host ID in the ADD or Remove Licenses window. Where does the ID come from or where is it stored in the DB? I know it should be the MAC address of the server. Here is my problem I have a dev system and production system( both virtual servers) and when I go to the ADD or Remove Licenses window on both servers they show the same Current Host ID.Yes Production was a clone of dev but the Current Host ID is not the MAC Address of either server. Where did this Host ID come from and can I change it in the database? Thanks, Teresa Fannin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Current Host ID for Licenses
Serouche, In windows the host id is the MAC address and you see the hexadecimal string in license console not the decimal. Forgot to mention I was on Windows 2008. Thanks, Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour Sent: Wednesday, January 14, 2015 1:48 AM To: arslist@ARSLIST.ORG Subject: Re: Current Host ID for Licenses ** Where did you read the hosted is the Mac address? Type hostid on linux or sparc you will see a hexadecimal string You need to convert this into decimal and you'll get the hostid you see in the license console. Your clone must a perfect clone using the hostid. I would say this is not good but not a problem you need to change the hostid which is stored in a file under / somewhere. Google for it and you'll find the answer ;-) From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of teresa S Fannin Sent: Tuesday, January 13, 2015 11:58 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Current Host ID for Licenses ** All, When I go to add a license on a 8.1 patch 2 system I see the Current Host ID in the ADD or Remove Licenses window. Where does the ID come from or where is it stored in the DB? I know it should be the MAC address of the server. Here is my problem I have a dev system and production system( both virtual servers) and when I go to the ADD or Remove Licenses window on both servers they show the same Current Host ID.Yes Production was a clone of dev but the Current Host ID is not the MAC Address of either server. Where did this Host ID come from and can I change it in the database? Thanks, Teresa Fannin _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Current Host ID for Licenses
All, When I go to add a license on a 8.1 patch 2 system I see the Current Host ID in the ADD or Remove Licenses window. Where does the ID come from or where is it stored in the DB? I know it should be the MAC address of the server. Here is my problem I have a dev system and production system( both virtual servers) and when I go to the ADD or Remove Licenses window on both servers they show the same Current Host ID.Yes Production was a clone of dev but the Current Host ID is not the MAC Address of either server. Where did this Host ID come from and can I change it in the database? Thanks, Teresa Fannin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Another Tomcat issue
All, I am on a 7.1 ar system and Mid-tier is 7.1 as well. Windows 2003. Tomcat version 5.5.34. I can start tomcat with Local System as the service account. I can't start tomcat with service account name.This use to work but we had to change the Domain name of the service account and now I have the problem of not being able to start tomcat.I attempts to start but then I get the error that Windows could not start tomcat on local computer. The configuration for tomcat has the correct domain/service account name. Also in the ar.cfg file for the Db User: I had to set the new domain name. The Windows SA are telling that something in tomcat or the Mid tier must have a reference to the old Domain name. Thanks, Teresa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
B. Sorry I don't have answer but I am interested in the answers you get. I have a similar situation on an 8.1 newly installed system. But my difference is I can get 8080 to work but I need to Use https and my redirector port is not working. Be happy to share my server.xml file with you if you need it. Thanks, Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 07, 2014 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat with IIS ** Is Tomcat actually listening on port 8080? If Tomcat is listening on that port just http://localhost:8080 should bring up a Tomcat home page Check the Tomcat server.xml to see what Tomcat is configured for. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 07, 2014 4:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Tomcat with IIS ** Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLAs
All, We are on version 7.1 ( going to 8.1 soon). The SLA Service Target Status colors don't' update except for once a day. I did recently have to add a 24x7 available time entity to all my SLAs and OLAs as a work around for a time issue with the date 1/1/1970. Since the workaround all the times show up correctly, but now the Service Target Status indicator status is gray until the next day and then it will be fine.Also the Fields Next Target Date is blank and the SLM Status is equal to No Service Target Assigned. I thought the target status use to update every 5 minutes. After Midnight the ones for today will be corrected. Anybody seen this behavior? Thanks, Teresa Fannin Accenture Federal Sevices BMC ITSM Remedy Lead San Antonio, TX Office: 210-918-8061 Cell: 941-416-2456 NEW email: teresa.s.fan...@accenturefederal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001
7.1 is when the license file went away. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, April 17, 2014 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** You didn't say what version ARS server you are running. As of 7 (I think it was) all license keys are in the database and the arsystem.lic file is not used. If you can get into the server (with either Mid-Tier or the User tool) open the AR System Administration Console and go to System - General - Add/Remove Licenses Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ochavillo, Rafael John Sent: Wednesday, April 16, 2014 4:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Fred, Thanks for this feedback. I see that the license for Distributed Server is on the license file (arsystem.lic) however I'm not sure what's the use of the parameter SERVERGROUP. Could you please help me understand what that is? Regards, Jojo Ochavillo Texas Instruments Philippines Inc. IT - Application Center of Excellence (ACE) Support Tools Strategy Engineering Team Office: (214) 567-0647 Email: r-ochavi...@ti.commailto:r-ochavi...@ti.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 15, 2014 9:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Both of these are from the Distributed Server (ARDS in the error code) . First thing I would check is your licensing to make sure you have the AR Distributed Server listed. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ochavillo, Rafael John Sent: Monday, April 14, 2014 10:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 ** Hi List, Has anyone here encountered these errors in Remedy when trying to start the application up? I'm doing a test by trying to start Remedy on a server. All the files were copied from production box and I have configured important files (e.g. ar.cong, armonitor.conf, arsystem.lic, etc) to point it to a test DB and using test licenses from BMC. However, when I try to fire it up, I get below errors. I would highly appreciate your help on this. Thank you very much. 1.AR System Server is not currently available -- will retry connection (ARDSNOTE 3004) 2.AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) Regards, Jojo Ochavillo Texas Instruments Remedy Support Team _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server ID changed?
Dave, We just had this problem. It has to do with the binding order of the NICs. We had to turn off a NIC and then restart Remedy so the correct mac address would be used. And then turn on the other NICs after that.We have had several restarts since then and the binding order seems to be correct now. Have to determine which NIC has the correct Mac address for your licenses. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Monday, March 31, 2014 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Server ID changed? ** H, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber daddy.bar...@gmail.commailto:daddy.bar...@gmail.com wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, Dave Barber daddy.bar...@gmail.commailto:daddy.bar...@gmail.com wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has forgotten its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
List, I am in the process of going from 7.1 to 8.1. But in my case going from: Windows 2003 to windows 2008 SQL Server 2005 to 2012 and 64 bit. My high level plan is to install 8.1 on the windows 2008 server and then apply all my changes ( not major changes) and use migrator to bring over all the data. Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then migrate everything into the newly installed 8.1 windows 2008 system? Thanks for your suggestions? Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson carlbwil...@gmail.commailto:carlbwil...@gmail.com wrote: ** Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SQL Server2012
List, Anybody have any words of wisdom from there experience of installing SQL Server 64 bit on a Windows 2008 server that will be used by ITSM 8.1. Both will be fresh installs no upgrading. Thanks, Teresa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Taxis from the Airport
But the taxi route beats paying $26 a day to park you rental at the Hotel. $26 was last year's rate. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, September 23, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Taxis from the Airport ** Should be taxis there at that hour. I was kind of disappointed that SJC doesn't have free shuttles to the local hotels like other airports have. Probably some deal with the taxi and transit people to ensure people pay to get in and out. Rick On Sep 23, 2013 10:32 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.milmailto:lisa.kemes@dla.mil wrote: ** Are there usually taxis stationed at the airport for on-demand service, or should I pre-arrange one? Getting in rather late on Monday (9:00pm) and would like to take a taxi to the hotel. Thanks! Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460tel:%28717%29%20602-9460 lisa.ke...@devtechnology.commailto:lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.1 to 8.1
All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments Vanishing
Were the tasks saved before the Attachment was added? If not the attachment never really got attached. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Monday, July 22, 2013 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing ** Hi Christie, Is it attachments that are vanishing from the system or Task records associated with Change Requests? If it is actual Task records disappearinghave you done an upgrade or anything recently? Were any Task records imported or migrated? Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 2:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Attachments Vanishing ** Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks vanishing from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Upgrade to 8.1
There was that discussion at last year's rug where they pointed production to their failover area. Did the upgrade in production while everyone worked from the failover area and then switched back when the upgrade was complete.More steps than this but you get the idea. Teresa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Tuesday, July 16, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 The only zero down time upgrade I am aware of is to not upgrade. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Shurmur Sent: Tuesday, July 16, 2013 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 ** Well, that is a bummer. But it's a cool idea if it ever comes fruition. Thank you all for you help. Tom From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 16, 2013 11:30 AM Subject: Re: 7.6.04 Upgrade to 8.1 ** Well, either there is a huge conspiracy that involved wholesale changes to documents I read, or my memory is playing tricks on me. I'm going with the conspiracy. Nah, just kidding. Must have been something I inferred from the overlay enhancements in 8.1. Darn. Rick On Jul 16, 2013 6:38 AM, Longwing, Lj llongw...@usgs.gov wrote: ** can you point me to the URL that discusses 'zero downtime upgrades'? I know that 8.1 wasn't released at last years rug, it was just 8.0, but I know that after the RUG David posted an idea (https://communities.bmc.com/ideas/1421) that is in a status of 'Under Consideration'when they are available, it's changed to 'Delivered'so all of the facts that I have currently available tell me that the demo we received last year isn't in a current code line...but if you could point me to docs to the contraryI would love to see them. On Tue, Jul 16, 2013 at 7:14 AM, Rick Cook remedyr...@gmail.com wrote: ** Might want to check the 8.1 documentation on that, LJ. Rick On Jul 16, 2013 6:04 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Rick, They were VERY careful to state at RUG last year that the code demonstrated was NOT in ANY code line available to the publicso no, it's NOT in 8.1, it is under consideration for a future release, but not in any currently available to the public release. On Mon, Jul 15, 2013 at 8:32 PM, Rick Cook remedyr...@gmail.com wrote: ** No, Tauf, they have the code in 8.1. But I don't think you can make that work unless you are upgrading FROM 8.1, not TO it. Rick On Jul 15, 2013 7:29 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Tom, If you're talking about the No Downtime session presented by BMC, it's not something that exists yet. It's something RD is working on for the future. They wanted to see what kind of feedback that would have as sort of a litmus test. I could be wrong but that was my takeaway. Doug M was in that session and maybe he can go into more detail. Sent from my iPhone On Jul 15, 2013, at 8:57 PM, Tom Shurmur tsrem...@yahoo.com wrote: ** Howdy Listers, We are about to embark on upgrading from 7.6.04 to 8.1 on a windows platform using MS-SQL. Has anyone used the No Downtime Upgrade method that was presented at last year’s WWRUG to move from 7.6.04 to 8.1? If so, was it smooth or bumpy ride? We will be standing up a test system with 2 app VMs and a DB to test this approach. I look forward to your feedback Tom Shurmur Sr Remedy Developer Froedtert Health System
Virtual MIcrosoft SQL DB 2005 ARS Version 7.6.04
Anybody out there using a virtual server for their Database successfully?If so what kind of Virtual do you have and how big is your DB? Thanks, Teresa Fannin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding status reason column to overview console
OK I am not on 7.6.04 but I bet this is the same. Make sure the you use the field Status Reason Hidden_ because Status Reason is a display only field. Teresa __ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Robert Gajic [robert.ga...@lmal.com.au] Sent: Wednesday, June 12, 2013 10:48 PM To: arslist@ARSLIST.ORG Subject: Re: Adding status reason column to overview console ** Yeah I have taken a sql log and it is being queried (and no errors) T2067.C1,C10,C7,C100164,C179,C23009,C301626500,C100217,C100218,C100163,C3,C100161,C100150 FROM T2067 WHERE (((T2067.C23009 = 'MAINCHANGE') AND ((T2067.C100427 = 'SGP0391') OR (T2067.C100427 = 'SGP0017') OR (T2067.C100427 = 'SGP0993') OR (T2067.C100427 = 'SGP0029') OR (T2067.C100427 = 'SGP0186') OR (T2067.C100427 = 'SGP0026') OR (T2067.C100427 = 'SGP0025')) AND (T2067.C11 = 'Australian Taxation Office') AND ((T2067.C7 = 1) OR (T2067.C7 = 2) OR (T2067.C7 = 3) OR (T2067.C7 = 4) OR (T2067.C7 = 5) OR (T2067.C7 = 6) OR (T2067.C7 = 7) OR (T2067.C7 = 8) OR (T2067.C7 = 9))) OR ((T2067.C23009 = 'MAINHELPDESK') AND ((T2067.C100079 = 'SGP0391') OR (T2067.C100079 = 'SGP0017') OR (T2067.C100079 = 'SGP0993') OR (T2067.C100079 = 'SGP0029') OR (T2067.C100079 = 'SGP0186') OR (T2067.C100079 = 'SGP0026') OR (T2067.C100079 = 'SGP0025')) AND (T2067.C11 = …. From: Robert Gajic Sent: Thursday, 13 June 2013 10:37 AM To: 'arslist@ARSLIST.ORG' Subject: Adding status reason column to overview console Hi Guys, I have read articles in developer communities etc on how to do this but am still having trouble. This will be long winded but hopefully I can get some help on how to add status reason to overview console (incident to start with). We are running with 7.6.03 (no patch) sql database on windows. 1. Ensure that status reason exists on template form ( I went with Help Desk Status_Reason with field ID of 100150 [cid:image002.png@01CE6821.309EB540] 2. Add if not there, a record on the ARDBC Fields form for the mapping [cid:image003.png@01CE6821.DE495380] 3. Added column for status reason (I added both consolidated status reason and status reason as I was experimenting with both and made sure permissions were given 4. Killed plugin and eventually restarted arservice but nothing turns up under status reason. Any thoughts would be very much appreciated! Robert Gajic ESMC Remedy Developer Lockheed Martin Australia Level 2, 53 Wentworth Avenue Kingston ACT 2604 Australia P.O. Box 6003 Kingston ACT 2604 Australia E-mail: robert.ga...@lmal.com.aumailto:robert.ga...@lmal.com.au [Description: uhyiuo] This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years attachment: image001.jpgattachment: image002.pngattachment: image003.png
Re: Web Service filter error
I had this same error and I had to go to armonitor file and set C:\Program Files\Java\jre7\bin\javait had been set to jdk1.6.0_25 I at least got past the Failed to initialize JRE and internal java module (ARERR 7017) error. But now I have a different problem when I go to the WSDL and view the URL I get prompted to login in. Aren't you suppose to see the XML code? I don't mean to get in the middle of your problem but wondered if the same happens to you after changing armonitor file. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** Oh, ok, here it is. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\mbrittainjava -version java version 1.7.0_21 Java(TM) SE Runtime Environment (build 1.7.0_21-b11) Java HotSpot(TM) Client VM (build 23.21-b01, mixed mode, sharing) C:\Documents and Settings\mbrittain From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** I was looking for that command to be run on the machine generating the error On Tue, Jun 11, 2013 at 9:21 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** 1.4.2 is what's on the server and 1.7 is what's on my workstation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Java version 1..4.2._05 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importing Error
If you have something like a Notes field that is really big or has weird chars or , in it that might give you problems.Do you get the same problem with the .csv file?I too have always found the import tool to be very reliable. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Friday, May 31, 2013 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Importing Error ** A few versions back I ran into an issue where exports were missing either the first or last record, but that's about it. The import tool has been reliable in my experience - with both csv and arx files. On Fri, May 31, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I never had this problem, but I wonder if the import tool is encountering some sort of a end of file character in between the file and stops processing after that, hence no error. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, May 31, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Importing Error Importance: High Has anyone ever experienced the following problem. I have created an .ARX file in which I am using the Remedy import tool to import data into a custom form. I have also created a .CSV of the information as well in which it tell me it has 19k records in the csv file. When I import using the remedy import it always stops less than the amount of file on the sheet and in the .arx file. It also says all records were imported with no error but I now because the sheet has 19k rows it really hasnt imported all the files. Does anyone have any idea what could be happening or provide any additional assistance. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Position in San Antonio TX
Arslist members, I am looking for a Remedy Developer that would be responsible for analysis, design, code, and testing of multiple components of the ITSM application across one or more clients. This person would be involved in maintenance, enhancement and/or development work of complex modules and those that interface with other applications.If you are the right candidate you could begin work sometime in June. The major portion of the work will be done in San Antonio, some travel will be required as needed. Client is transitioning to 7.6.04 or maybe 8.Send your resume to my email address. Thanks, Teresa Fannin Accenture Federal Sevices BMC ITSM Remedy Lead San Antonio, TX Office: 210-918-8061 NEW email: teresa.s.fan...@accenturefederal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
