ADM: ARSList on BMC Communites

[Jason Miller]

With the shutting down of our beloved arslist.org, the ARSList name does
live on in the BMC Communities. There is a private group that allows us to
continue to have conversations similar to the ones we have had here in the
past.

Yes, BMC owns the BMC Communities, and over the years the ARSlist being
independent was a staple of what Dan started years ago. I have to
admit that BMC has been good with not censoring conversations that are
unfavorable towards them. I have only seen one instance years ago where
replies to a BMC published document

were removed
 because
"*I need to be able to link to this post for marketing purposes and without
comments*." In the case of our private group they will not be linking to
any conversations for marketing purposes since you have to be a member to
see the content. Our private group isn't even indexed by search engines.

See the following post for more details if you are interested in joining:
https://communities.bmc.com/docs/DOC-124123

Jason
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: [EXTERNAL] Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[swanand deshpande]

All the very best Dough for all your future endeavors/ retirement. BMC
Remedy Community will miss the Guru & his knowledge. Happy Thanks Giving !

On Thu, Nov 28, 2019 at 8:54 AM Doug Blair  wrote:

> Doug Mueller, The List, The Universe and all that
>
> Forty-two, right? Nuff said, huh?
>
> I suppose that we could have figured out that someday this time would
> come. The news of Doug Mueller’s retirement and the subsequent shutdown of
> the ARSLIST, might have been predictable and inevitable, and there are both
> sad and enjoyable experiences and events connected to each. I’ve known Doug
> since 1993 and have been honored to work with him on various Remedy panels,
> projects and conferences.
>
> To a great extent I owe my computing career to Doug (and another guy, also
> named Doug, who couldn’t deal with whatever that “Remedy” startup was…). So
> do any of us - dozens, hundreds? - who were able to build enterprise-scale
> solutions  to some really, really complicated problems, using processes
> that Doug envisioned. We owe a lot to Doug, and we owe a lot to The List.
>
> Doug came up with a marvelous engine, hooked into lots of services,
> technologies, platforms and other processes. We learned from him how to use
> it to make our myriad enterprises better. ARSystem (in all of its various
> names) has been a true game changer and in our little corner of the world,
> that is *profound*. Tens of thousands of companies and agencies may never
> figure out the degree to which they depend on the concepts he has
> contributed.
>
> To be fair, many many other engineers and designers have helped along the
> way, but I think Doug deserves credit for the  foundation ideas, way back
> when before there was dirt.
>
> Doug (and Dan Bloom too, big time!) also deserves credit for another
> fundamental concept that was present at the beginning and continues to this
> day: open exchange of the knowledge needed to make the science work. Doug
> has been a frequent and consistent contributor to The List, patiently
> explaining, passionately defending, always sharing. Doug supported and
> advocated for this tech-centric and customer-centric forum, even when it
> might not have been to corporate advantage.
>
> As we leave the ARSLIST and go forward to work with these and other
> technologies, that notion free exchange of knowledge and criticisms,
> ideally with some honest corporate participation, is one we should try to
> adopt and promote wherever we can. Let this NOT be the end of an era.
>
> I didn’t mean this to be such a Dougfest, because there are are so many of
> you still reading this who have become personal friends as well as go-to
> people when things got tough. I for one will really miss you all!  I was
> going to try to start naming some, but Matt Laurenceau name-checked just
> about everyone I ever met last week so I figure you can just go ask Matt.
>
> Doug Mueller, thank you for making the rest of my life possible. I hope we
> have not heard the last from you (unless you want it that way) and I wish
> you satisfaction from all that you choose to do or not to do, bearing in
> mind that forward-looking statements do not imply any sort of commitment
> that any feature of your life will be included in a future release.
>
> The rest of you, please do keep in touch. Communities is a good place to
> start looking for addresses
>
> Long Live The List!
>
>
>
> Doug Blair
> d...@dougblair.com <— easy, huh?
>
>
> On Nov 27, 2019, at 11:58 PM, David Durling  wrote:
>
> I want to add my well wishes to Doug on his retirement!
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
S.J.Deshpande
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Anybody still doing Custom Development?

[toby . w . mitchell]

I have created several custom ‘modules’ that work along side of the OOB ITSM 
modules and are looking at developing a few others.

Toby Mitchell

Sent from my iPhone

> On Nov 28, 2019, at 4:34 AM, Theo Fondse  wrote:
> 
> 
> Hi Jason,
>  
> Down here in sunny South Africa, we are still actively doing custom Remedy 
> development for a large telco.
> I did the first implementation of Remedy for these guys back in 1998 on ARS 
> 4.0 which was, initially, a like-for-like functional replacement for an 
> in-house developed VB app they used to do network fault and event management.
> Since then, we have grown that system through the years to include a long 
> list of other custom apps, and have, quite frankly, lost count of how many 
> they are.
> We have also inherited a heavily customized (but labelled “OOTB”) ITSM 
> implementation that was done for a different org unit initially.
> Now we are, like at every other customer site where I have worked at for the 
> last 6 years or so, spending more of our time doing integrations with, and 
> configuring ITSM, than maintaining or enhancing existing custom modules, 
> leave alone creating new apps on Remedy.
> (Now, I felt a lump in my throat, just writing this sentence, because it is 
> sad that an era of creativity, productivity and excitement has now finally 
> gone not only in my home country, but seemingly, everywhere else too….)
>  
> I have been subscribed on and off to the list since more or less around that 
> time of doing that initial implementation for these guys.
> The ARSList has always been a most valuable resource to me through the years 
> so I’d like to thank Dan, Misi and you for keeping it up this long.
> Another big thanks to all my fellow listers who shared their thoughts, 
> experiences, tips and solutions through the years – it certainly helped at 
> least one person! J
> When the final day for the ARSList eventually rolls in, I hope that we could 
> all meet again on https://communities.bmc.com/ as that is now proving to be a 
> valuable resource too.
>  
> Having lost so many fellow Remedy people to SN, I am very pleased to hear 
> Roger’s story, but to tie in with what he said about CIO’s wanting “industry 
> standard” systems: That is true, and I wish that the industry would wake up 
> the realization to what I said in a post on BMC Communities long ago about 
> so-called industry standard “best practice” actually now becoming “average 
> practice” having no leading egde without the added customizations we do. 
> Maybe then Remedy skills will be in the demand it ought to be….   
> Good luck with the job hunting – here’s hoping that you do get another “dream 
> job” !!!  J
>  
> Happy thanksgiving to my fellow listers in the US!
>  
>  
> Best Regards,
>  
> Theo Fondse
>  
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joanne Janssen
> Sent: Thursday, 28 November, 2019 12:14 AM
> To: ARSList 
> Subject: Re: Anybody still doing Custom Development?
>  
> Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve Read 
> over the years without responding.  I wanted to say Happy Thanksgiving and 
> you are not alone in having tears in your eyes.  I mostly did Remedy 
> development in the mid to late 90’s with a brief Sojourn back into the world 
> in 2011-2016.  I miss the days when you could develop a system that operated 
> exactly as the customer wished.  I loved it.  Good luck to everyone from one 
> of the many quiet devotees
>  
> Joanne
>  
> On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList 
>  wrote:
> I just completed a project that converted a customer from Service Now to 
> Helix the main office is in the UK.. My initial role was to be the SN SME 
> since I have over four years assisting companies do implementations. I do not 
> do SN development I do requirement review with the SN developers that were 
> offshore. I assisted in reviewing what was built in SN and how the capability 
> could be converted to Remedy.
>  
> I also did DWPA development for over four months and determined this is the 
> next generation of Service Catalog that we needed when I was a BMC employee 
> until they went private.
>  
> If a customer reviews Smart IT and DWPA and understands the maturity of the 
> ITSM processes and compares it to the OOTB Service Now BMC could still be 
> successful.
>  
> Both Remedy and Service now can have custom applications built as we know the 
> question is does the CIO want a custom application or an industry standard.
>  
> My 2 cents, a Remedy devotee since 2000.
>  
> 
> -Original Message-
> From: Jason Miller 
> To: arslist@arslist.org 
> Sent: Wed, Nov 27, 2019 2:44 pm
> Subject: Anybody still doing Custom Development?
> 
> Hello my Lister family! As the list comes to a close in the near future I 
> figured I would send my final post (in a non List admin role). I have two 
> intentions with this post... One to have a final discussion regarding 
> development on 

RE: Anybody still doing Custom Development?

[Burns, Carina]

Jason
Thank you (and Dan and Misi) for running this list for as long as you have.  
The school district I work for started as a custom shop back with 4.5.  A 
consultant built a help desk and inventory management system for them and  I 
came in after leaving FMC/SHL/MCI/WorldCom/EDS (ah, the era of corporate buy 
outs) following the latest merger.  I cut my chops during the MCI phase when 
they were partnered with Remedy designing ITSM.  I have posted questions to the 
list very infrequently but did a lot of lurking, squirreling away the posts I 
knew would be helpful.  In 2017, I asked for us to upgrade to ITSM, the oob 
solution, as there was no way for me as a lone admin/developer/support person 
to replicate SmartIT and DWP.  The only “custom” work I do currently is 
adjusting the remaining custom apps (textbook tracking and financial systems 
change mgt) as we migrate from release to release.

To address Peter’s comment on product management, I’ll relay my experiences 
after spending much of my time in the custom camp and only recently coming on 
with ITSM.I’m no longer a happy camper.  For the amount of money outlaid 
(it was pricey for an educational institution, the bmc partner we used was 
disappointing, not to mention the ongoing headaches), I think we may have been 
better served putting out a request for quote.  And I’ve worked with the 
product since 1995!

We went from 8.1 custom to 9.103 ITSM.  Innovation Studio was still in 
development though it was heavily promoted during demos along with SmartIT/DWP. 
 It was at this time BMC was renaming everything and combining modules/pricing 
-  so what we saw ended up not being what we bought, a bit to our surprise.  
Also because of the changes, the consultants did the install out of order not 
understanding which modules were supposed to be included.  Even with all that 
trouble and the oob glitches, I was impressed with ITSM/SmartIT/MyIT.  The 
staff much preferred SmartIT over mid-tier.

When our superintendent wanted district wide request ticketing, I thought we 
ought to leverage the SRM/DWP package we already had instead of replacing what 
we just upgraded.  More licenses and an upgrade to 19.02 later, I’m now 
hesitant to recommend Remedy again.  It all comes down to quality and 
governance, specifically with testing and documentation.   We upgraded in late 
June going to 19.02 as I  thought surely any big problems will have already 
been resolved within 4 months.  Not so much.  The stability of previous 
releases is no longer guaranteed it seems.   I’ve had cases open for things 
that should have been caught before the release was made.  Seriously, not all 
of the product catalog in ITSM will display in SmartIT?  And then support is 
telling me, “just upgrade” to 19.08 to fix it, no hotfix will be offered?   My 
impression is that support is thinly parsed out for existing products - fixes 
aren’t happening for ITSM major releases because most of the resources are 
Helix focused.  I had thought to upgrade to 19.08 over winter break.  I’ll 
instead be applying patch 001 and the hotfixes for 19.02.  It’s killing my 
productivity to be drilling down into bug issues instead of doing daily admin 
activity.  And before anyone says “Get the Helix products,” that bond money 
well is dry until 2023.

I wish Doug well on his retirement and am glad that if BMC takes a wrong turn, 
he’ll have some distance.   Thank you to all the other listers too for their 
contributions over the years!

Carina
From: ARSList  On Behalf Of Adams, Peter
Sent: Wednesday, November 27, 2019 3:39 PM
To: ARSList 
Subject: Re: Anybody still doing Custom Development?

Let me comment on this from a BMC product management perspective, as I’ve seen 
a lot of speculation around the BMC strategy in this area.

-  With digital transformation initiatives going on in many 
organizations, there is a continued demand in the market for “build” 
capabilities. Software solutions & service created as part of these digital 
transformation initiative need to be innovative and differentiating by nature, 
and that can often not solely be covered by “out of the box” capabilities. 
Clearly, there are various options how to do this “build” (from “no code” to 
“pro code”), but for me it’s clear that “builders” continue to be in demand.
-  If you started to build a new solution from scratch, BMC has a 
world-class rapid development environment in the cloud with BMC Helix Platform 
(Innovation Suite). We continue to see customers and partners build very 
interesting new solutions on this platform at a very high speed. If you haven’t 
looked at this offering, I definitely recommend to check out 
https://developers.bmc.com/. The latest version of BMC Helix Platform cannot 
just integrate with existing AR System based solutions via API, but you can 
also define AR System forms as external 

Re: [EXTERNAL] Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Doug Blair]

Doug Mueller, The List, The Universe and all that

Forty-two, right? Nuff said, huh?

I suppose that we could have figured out that someday this time would come. The 
news of Doug Mueller’s retirement and the subsequent shutdown of the ARSLIST, 
might have been predictable and inevitable, and there are both sad and 
enjoyable experiences and events connected to each. I’ve known Doug since 1993 
and have been honored to work with him on various Remedy panels, projects and 
conferences.

To a great extent I owe my computing career to Doug (and another guy, also 
named Doug, who couldn’t deal with whatever that “Remedy” startup was…). So do 
any of us - dozens, hundreds? - who were able to build enterprise-scale 
solutions  to some really, really complicated problems, using processes that 
Doug envisioned. We owe a lot to Doug, and we owe a lot to The List.

Doug came up with a marvelous engine, hooked into lots of services, 
technologies, platforms and other processes. We learned from him how to use it 
to make our myriad enterprises better. ARSystem (in all of its various names) 
has been a true game changer and in our little corner of the world, that is 
profound. Tens of thousands of companies and agencies may never figure out the 
degree to which they depend on the concepts he has contributed.

To be fair, many many other engineers and designers have helped along the way, 
but I think Doug deserves credit for the  foundation ideas, way back when 
before there was dirt.

Doug (and Dan Bloom too, big time!) also deserves credit for another 
fundamental concept that was present at the beginning and continues to this 
day: open exchange of the knowledge needed to make the science work. Doug has 
been a frequent and consistent contributor to The List, patiently explaining, 
passionately defending, always sharing. Doug supported and advocated for this 
tech-centric and customer-centric forum, even when it might not have been to 
corporate advantage.

As we leave the ARSLIST and go forward to work with these and other 
technologies, that notion free exchange of knowledge and criticisms, ideally 
with some honest corporate participation, is one we should try to adopt and 
promote wherever we can. Let this NOT be the end of an era. 

I didn’t mean this to be such a Dougfest, because there are are so many of you 
still reading this who have become personal friends as well as go-to people 
when things got tough. I for one will really miss you all!  I was going to try 
to start naming some, but Matt Laurenceau name-checked just about everyone I 
ever met last week so I figure you can just go ask Matt. 

Doug Mueller, thank you for making the rest of my life possible. I hope we have 
not heard the last from you (unless you want it that way) and I wish you 
satisfaction from all that you choose to do or not to do, bearing in mind that 
forward-looking statements do not imply any sort of commitment that any feature 
of your life will be included in a future release.

The rest of you, please do keep in touch. Communities is a good place to start 
looking for addresses

Long Live The List!



Doug Blair
d...@dougblair.com <— easy, huh?


> On Nov 27, 2019, at 11:58 PM, David Durling  wrote:
> 
> I want to add my well wishes to Doug on his retirement! 
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Anybody still doing Custom Development?

[tbootsma]

Regarding OOB (Out Of the Box) ARSystem applications vs. custom built
applications,  my general advice is that if your business requires the
flexibility and power of ARSystem to competitively and strategically
differentiate yourself from your competitors (and the custom built
applications and/or features allow you to do that in a cost effective
manner), then build away.  If not , then OOB will probably work. 


There are also cases that customers 'demand' features as part of
contractual compliancy.  In this case, the ability to update OOB
application code in ARSystem is very powerful.   This is a huge
advantage in BMC's solution, IMHO.   

Long live ARSystem!  :-) 

Terry 


On 2019-11-27 14:43, Jason Miller wrote:

Hello my Lister family! As the list comes to a close in the near future I figured I would send my final post (in a non List admin role). I have two intentions with this post... One to have a final discussion regarding development on the AR System platform and 2) looking to find work doing AR System development or any Remedy work for that matter. 

1) 
It has been years since our beloved List buzzed with posts from people sharing what they are building, how they are creatively enhancing ITSM (or building their own). We all experienced the transition from "we can build whatever the business needs on Remedy" to "we want ITSM out of the box." BMC stopped promoting Remedy as a platform to build your own solutions on years ago (actually, did they ever or was that left over from Remedy Corp?). Understandably many organizations had the desire to move to a packaged product that was supported and maintained by a vendor. I can't fault them. 

But I miss the creativity, the ingenuity, the excitement, and the reward of creating solutions (both ITSM related not ITSM related). Does this still exist anywhere? 

Even though I left my original Remedy home (Sharp HealthCare) a few years ago to relocate in Austin, the writing was on the wall there as well. I spent my last few years there building a lightweight ITSM suite from the ground up (because OOTB ITSM was too rigid and burdensome for that organization). However they are just about to go-live with Ivanti Service Manager, out of the box, no "customization". We had a history of building all kinds of business solutions, some not even IT related. Those will all go away when they retire their Remedy environment. Another Remedy shop where creativity and rapid development was king... gone. 

More recently at my current job, I built a filter a few weeks ago. It was a documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a huge smile on my face. I was once again in my happy place, for those 5 minutes at least. It reminded me of the hours I spent a few years ago cranking out forms and workflow. 

Is anybody out there willing to share if they still use Remedy as a development platform? Is Remedy as a development platform really dead? 

While I would love for us to have a open conversation about what organizations are still doing Remedy development, I also understand there are confidentially concerns for some. Please feel free to email me directly if you wish (jason.mil...@gmail.com). 

2) 
The contract I have been working under is quickly coming to an end and it is looking like I will need to find a new source of income. I would love to find out, not only are organizations still performing Remedy development, but even better if there are any with an opening for a Remedy Developer in Austin, TX or Remote. 

There is a ton of tech around me (the area has been called "Silicon Hills [1]"), I know some of the companies in the area used Remedy at one point, but it appears completely dead here in Austin for Remedy work. Did BMC (heck, they even have an office here) really lose all of these customers to the competition? 

Hopefully this will catch somebody's attention in my area that is still using Remedy and we can connect. To clarify, while I love doing Remedy development (it would be my dream job), I have nothing against ITSM and am very capable and content working with the suite (it is my current job). 

Hopefully this post will spark one last (or a few) good conversation on the ARSlist. 

*  Putting on my ARSlist Admin hat (or whatever my title is)   * 

Dan, Misi and myself have been discussing the List's final days (ok, think what you will, but my eye just watered up after typing that). Due to some circumstances the list may live on a bit longer than was originally stated. So until the plug is pulled... Post away! Once the List no longer accepts posts/replies the archives will still be available. 

Happy Thanksgiving to my Remedy family in the US! And have a great rest of the week to my Remedy family elsewhere! 


Jason



Links:
--
[1] https://en.wikipedia.org/wiki/Silicon_Hills-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Anybody still doing Custom Development?

[Theo Fondse]

Hi Jason, 

 

Down here in sunny South Africa, we are still actively doing custom Remedy 
development for a large telco.

I did the first implementation of Remedy for these guys back in 1998 on ARS 4.0 
which was, initially, a like-for-like functional replacement for an in-house 
developed VB app they used to do network fault and event management.

Since then, we have grown that system through the years to include a long list 
of other custom apps, and have, quite frankly, lost count of how many they are. 

We have also inherited a heavily customized (but labelled “OOTB”) ITSM 
implementation that was done for a different org unit initially.

Now we are, like at every other customer site where I have worked at for the 
last 6 years or so, spending more of our time doing integrations with, and 
configuring ITSM, than maintaining or enhancing existing custom modules, leave 
alone creating new apps on Remedy.

(Now, I felt a lump in my throat, just writing this sentence, because it is sad 
that an era of creativity, productivity and excitement has now finally gone not 
only in my home country, but seemingly, everywhere else too….)

 

I have been subscribed on and off to the list since more or less around that 
time of doing that initial implementation for these guys. 

The ARSList has always been a most valuable resource to me through the years so 
I’d like to thank Dan, Misi and you for keeping it up this long. 

Another big thanks to all my fellow listers who shared their thoughts, 
experiences, tips and solutions through the years – it certainly helped at 
least one person! :)

When the final day for the ARSList eventually rolls in, I hope that we could 
all meet again on https://communities.bmc.com/ as that is now proving to be a 
valuable resource too. 

 

Having lost so many fellow Remedy people to SN, I am very pleased to hear 
Roger’s story, but to tie in with what he said about CIO’s wanting “industry 
standard” systems: That is true, and I wish that the industry would wake up the 
realization to what I said in a post on BMC Communities long ago about 
so-called industry standard “best practice” actually now becoming “average 
practice” having no leading egde without the added customizations we do. Maybe 
then Remedy skills will be in the demand it ought to be….   

Good luck with the job hunting – here’s hoping that you do get another “dream 
job” !!!  :)

 

Happy thanksgiving to my fellow listers in the US!

 

 

Best Regards,

 

Theo Fondse

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joanne Janssen
Sent: Thursday, 28 November, 2019 12:14 AM
To: ARSList 
Subject: Re: Anybody still doing Custom Development?

 

Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve Read 
over the years without responding.  I wanted to say Happy Thanksgiving and you 
are not alone in having tears in your eyes.  I mostly did Remedy development in 
the mid to late 90’s with a brief Sojourn back into the world in 2011-2016.  I 
miss the days when you could develop a system that operated exactly as the 
customer wished.  I loved it.  Good luck to everyone from one of the many quiet 
devotees

 

Joanne

 

On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList mailto:arslist@arslist.org> > wrote:

I just completed a project that converted a customer from Service Now to Helix 
the main office is in the UK.. My initial role was to be the SN SME since I 
have over four years assisting companies do implementations. I do not do SN 
development I do requirement review with the SN developers that were offshore. 
I assisted in reviewing what was built in SN and how the capability could be 
converted to Remedy.

 

I also did DWPA development for over four months and determined this is the 
next generation of Service Catalog that we needed when I was a BMC employee 
until they went private.

 

If a customer reviews Smart IT and DWPA and understands the maturity of the 
ITSM processes and compares it to the OOTB Service Now BMC could still be 
successful.

 

Both Remedy and Service now can have custom applications built as we know the 
question is does the CIO want a custom application or an industry standard.

 

My 2 cents, a Remedy devotee since 2000.

 

-Original Message-
From: Jason Miller mailto:jason.mil...@gmail.com> >
To: arslist@arslist.org   mailto:arslist@arslist.org> >
Sent: Wed, Nov 27, 2019 2:44 pm
Subject: Anybody still doing Custom Development?

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter. 

 

1)

It has been years since our beloved List buzzed with posts from people sharing 
what they are building, how they are creatively 

Re: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[David Durling]

I want to add my well wishes to Doug on his retirement!  I remember a brief
encounter with him on a technical question - maybe a newbie one - during
something like an "Evening with Engineering" at an Orlando RUG (2001?).  He
& the other staff were helpful, friendly, and of course, knowledgable.
That experience, plus the posts I've seen from him over the years with his
enthusiasm for helping people solve problems & for explaining how things
worked, have always given me a good impression of him and the people around
him.

I'm also sad to see this list go.  Though my university left the ARSystem
platform a while back, the arslist was an important resource for me.
Thanks to all of you who have contributed to this list over the years, from
running it to those who gave thoughtful answers, sometimes very detailed.
It was a pleasure to be a part of this list!

May God bless you all!

David Durling



On Wed, Nov 27, 2019 at 12:42 PM Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> Aww  Bye Old Family!  I’m living in SnowVille these days but still
> check in and read what little has been happening.
>
>
>
> My favorite Doug moment was when he called me personally at what was
> 5:30am his time to help me with a problem that I had been trying to fix all
> night.  5 minutes on the phone and all was well.  I miss that kind of small
> town family feel!
>
>
>
> Take Care, Y’all!
>
>
>
> *From:* ARSList  *On Behalf Of *Matt
> Laurenceau
> *Sent:* Monday, November 25, 2019 3:30 AM
> *To:* ARSList 
> *Subject:* [EXTERNAL] Re: Announcements: Doug Mueller has left BMC,
> ARSlist will be shutting down on US Thanksgiving, Nov. 28th
>
>
>
> Engaging before Thanksgiving happens.
>
>  -- snip --
>
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>
>
>
> Let us help BMC understand what a great rapid development platform it is.
> Let us help them understand that the Innovation Suite and the Action
> Request System should be merged into a single platform again.
>
> The ARSlist has has been a very important place for me, making it possible
> to connected with all of you, our extended family of Remedy professionals.
> I am sure we will be able to stay connected in the future where we continue
> to help and collaborate with each other.
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
>
>
>
> --
>
> =
> Dariusz Kuzara
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
D. Durling
ddurli...@gmail.com
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Anybody still doing Custom Development?

[Joanne Janssen]

Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve
Read over the years without responding.  I wanted to say Happy Thanksgiving
and you are not alone in having tears in your eyes.  I mostly did Remedy
development in the mid to late 90’s with a brief Sojourn back into the
world in 2011-2016.  I miss the days when you could develop a system that
operated exactly as the customer wished.  I loved it.  Good luck to
everyone from one of the many quiet devotees

Joanne

On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList <
arslist@arslist.org> wrote:

> I just completed a project that converted a customer from Service Now to
> Helix the main office is in the UK.. My initial role was to be the SN SME
> since I have over four years assisting companies do implementations. I do
> not do SN development I do requirement review with the SN developers that
> were offshore. I assisted in reviewing what was built in SN and how the
> capability could be converted to Remedy.
>
> I also did DWPA development for over four months and determined this is
> the next generation of Service Catalog that we needed when I was a BMC
> employee until they went private.
>
> If a customer reviews Smart IT and DWPA and understands the maturity of
> the ITSM processes and compares it to the OOTB Service Now BMC could still
> be successful.
>
> Both Remedy and Service now can have custom applications built as we know
> the question is does the CIO want a custom application or an industry
> standard.
>
> My 2 cents, a Remedy devotee since 2000.
>
>
> -Original Message-
> From: Jason Miller 
> To: arslist@arslist.org 
> Sent: Wed, Nov 27, 2019 2:44 pm
> Subject: Anybody still doing Custom Development?
>
> Hello my Lister family! As the list comes to a close in the near future I
> figured I would send my final post (in a non List admin role). I have two
> intentions with this post... One to have a final discussion regarding
> development on the AR System platform and 2) looking to find work doing AR
> System development or any Remedy work for that matter.
>
> 1)
> It has been years since our beloved List buzzed with posts from people
> sharing what they are building, how they are creatively enhancing ITSM (or
> building their own). We all experienced the transition from "we can build
> whatever the business needs on Remedy" to "we want ITSM out of the box."
> BMC stopped promoting Remedy as a platform to build your own solutions on
> years ago (actually, did they ever or was that left over from Remedy
> Corp?). Understandably many organizations had the desire to move to a
> packaged product that was supported and maintained by a vendor. I can't
> fault them.
>
> But I miss the creativity, the ingenuity, the excitement, and the reward
> of creating solutions (both ITSM related not ITSM related). Does this still
> exist anywhere?
>
> Even though I left my original Remedy home (Sharp HealthCare) a few years
> ago to relocate in Austin, the writing was on the wall there as well. I
> spent my last few years there building a lightweight ITSM suite from the
> ground up (because OOTB ITSM was too rigid and burdensome for that
> organization). However they are just about to go-live with Ivanti Service
> Manager, out of the box, no "customization". We had a history of building
> all kinds of business solutions, some not even IT related. Those will all
> go away when they retire their Remedy environment. Another Remedy shop
> where creativity and rapid development was king... gone.
>
> More recently at my current job, I built a filter a few weeks ago. It was
> a documented fix in a KA for an ITSM issue. Just being in Dev Studio again
> put a huge smile on my face. I was once again in my happy place, for those
> 5 minutes at least. It reminded me of the hours I spent a few years ago
> cranking out forms and workflow.
>
> Is anybody out there willing to share if they still use Remedy as a
> development platform? Is Remedy as a development platform really dead?
>
> While I would love for us to have a open conversation about what
> organizations are still doing Remedy development, I also understand there
> are confidentially concerns for some. Please feel free to email me directly
> if you wish (jason.mil...@gmail.com).
>
> 2)
> The contract I have been working under is quickly coming to an end and it
> is looking like I will need to find a new source of income. I would love to
> find out, not only are organizations still performing Remedy development,
> but even better if there are any with an opening for a Remedy Developer in
> Austin, TX or Remote.
>
> There is a ton of tech around me (the area has been called "Silicon Hills
> "), I know some of the
> companies in the area used Remedy at one point, but it appears completely
> dead here in Austin for Remedy work. Did BMC (heck, they even have an
> office here) really lose all of these customers to the competition?
>
> Hopefully 

Re: Anybody still doing Custom Development?

[Adams, Peter]

Let me comment on this from a BMC product management perspective, as I’ve seen 
a lot of speculation around the BMC strategy in this area.


  *   With digital transformation initiatives going on in many organizations, 
there is a continued demand in the market for “build” capabilities. Software 
solutions & service created as part of these digital transformation initiative 
need to be innovative and differentiating by nature, and that can often not 
solely be covered by “out of the box” capabilities. Clearly, there are various 
options how to do this “build” (from “no code” to “pro code”), but for me it’s 
clear that “builders” continue to be in demand.
  *   If you started to build a new solution from scratch, BMC has a 
world-class rapid development environment in the cloud with BMC Helix Platform 
(Innovation Suite). We continue to see customers and partners build very 
interesting new solutions on this platform at a very high speed. If you haven’t 
looked at this offering, I definitely recommend to check out 
https://developers.bmc.com/. The latest version of BMC Helix Platform cannot 
just integrate with existing AR System based solutions via API, but you can 
also define AR System forms as external 
records,
 so that you easily build innovation on top of your existing AR System 
investment.
  *   We continue to a significant portion of our ITSM customer base being 
interested in tailoring or extending our ITSM solution, even though we continue 
to deliver the industry’s most robust ootb ITSM functionality (see recent 
Gartner ITSM Critical Capabilities report). It’s a result of the fact that we 
are supporting some of the largest, most complex and most demanding companies 
and government organizations in the world.   Therefore we continue to consider 
this development / tailoring capability in our ITSM solution as very important. 
We also have a number of customer who have invested quite significantly in 
custom solutions built on AR System, and we plan to continue to serve them, 
because a transition to a BMC Helix Platform based solution may take a while. 
Therefore we do plan to continue to enhance our platform capabilities in the 
development area as well.
  *   We have invested in the past in enhancements to AR System’s DevStudio. 
Not in every release at the same level – sometimes the focus had shifted on to 
other investment areas, such as operations/administration of the platform – but 
there are a number of new capabilities in DevStudio, such as the new option to 
call 3rd-party REST API or the integration of DevStudio with RSSO. And in fact, 
we do plan to further invest here in the near future. Unfortunately I cannot 
share details about the future outside of roadmap briefing. But I can certainly 
say that the AR System platform, incl. it’s development capabilities, is 
certainly still very relevant for BMC and that it continues to see investment.

Hope that helps,

Peter Adams


From: ARSList  on behalf of Jason Miller 

Reply-To: ARSList 
Date: Wednesday, November 27, 2019 at 11:44 AM
To: "arslist@arslist.org" 
Subject: [EXTERNAL] Anybody still doing Custom Development?

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter.

1)
It has been years since our beloved List buzzed with posts from people sharing 
what they are building, how they are creatively enhancing ITSM (or building 
their own). We all experienced the transition from "we can build whatever the 
business needs on Remedy" to "we want ITSM out of the box." BMC stopped 
promoting Remedy as a platform to build your own solutions on years ago 
(actually, did they ever or was that left over from Remedy Corp?). 
Understandably many organizations had the desire to move to a packaged product 
that was supported and maintained by a vendor. I can't fault them.

But I miss the creativity, the ingenuity, the excitement, and the reward of 
creating solutions (both ITSM related not ITSM related). Does this still exist 
anywhere?

Even though I left my original Remedy home (Sharp HealthCare) a few years ago 
to relocate in Austin, the writing was on the wall there as well. I spent my 
last few years there building a lightweight ITSM suite from the ground up 
(because OOTB ITSM was too rigid and burdensome for that organization). However 
they are just about to go-live with Ivanti Service Manager, out of the box, no 
"customization". We had a history of building all kinds of business solutions, 
some not even IT related. Those will all go away when they retire their Remedy 
environment. Another Remedy shop where creativity and rapid development 

RE: Anybody still doing Custom Development?

[Stan Feinstein]

Hi Jason,

 

Yes, here at Project Remedies, we do custom development.  Our focus has been 
building our ActionProgram Manager Plus, which is a process and life-cycle 
management system.  It uses processes to generate project and cost plans, 
tracks resources, and costs.  It’s tightly integrated with the ITSM suite.  

 

We are still a strong believer in the AR System as a development environment.  
And I wish the ARSList would continue to be available.

 

The day before Thanksgiving, we have a lot to be thankful for.  Including 
everyone in the Remedy community all these years.

 

Happy Thanksgiving.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: Wednesday, November 27, 2019 11:43 AM
To: arslist@arslist.org
Subject: Anybody still doing Custom Development?

 

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter.

 

1)

It has been years since our beloved List buzzed with posts from people sharing 
what they are building, how they are creatively enhancing ITSM (or building 
their own). We all experienced the transition from "we can build whatever the 
business needs on Remedy" to "we want ITSM out of the box." BMC stopped 
promoting Remedy as a platform to build your own solutions on years ago 
(actually, did they ever or was that left over from Remedy Corp?). 
Understandably many organizations had the desire to move to a packaged product 
that was supported and maintained by a vendor. I can't fault them.

 

But I miss the creativity, the ingenuity, the excitement, and the reward of 
creating solutions (both ITSM related not ITSM related). Does this still exist 
anywhere?

 

Even though I left my original Remedy home (Sharp HealthCare) a few years ago 
to relocate in Austin, the writing was on the wall there as well. I spent my 
last few years there building a lightweight ITSM suite from the ground up 
(because OOTB ITSM was too rigid and burdensome for that organization). However 
they are just about to go-live with Ivanti Service Manager, out of the box, no 
"customization". We had a history of building all kinds of business solutions, 
some not even IT related. Those will all go away when they retire their Remedy 
environment. Another Remedy shop where creativity and rapid development was 
king... gone.

 

More recently at my current job, I built a filter a few weeks ago. It was a 
documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a 
huge smile on my face. I was once again in my happy place, for those 5 minutes 
at least. It reminded me of the hours I spent a few years ago cranking out 
forms and workflow.

 

Is anybody out there willing to share if they still use Remedy as a development 
platform? Is Remedy as a development platform really dead?

 

While I would love for us to have a open conversation about what organizations 
are still doing Remedy development, I also understand there are confidentially 
concerns for some. Please feel free to email me directly if you wish 
(jason.mil...@gmail.com  ).

 

2)

The contract I have been working under is quickly coming to an end and it is 
looking like I will need to find a new source of income. I would love to find 
out, not only are organizations still performing Remedy development, but even 
better if there are any with an opening for a Remedy Developer in Austin, TX or 
Remote.

 

There is a ton of tech around me (the area has been called "Silicon Hills 
 "), I know some of the companies 
in the area used Remedy at one point, but it appears completely dead here in 
Austin for Remedy work. Did BMC (heck, they even have an office here) really 
lose all of these customers to the competition?

 

Hopefully this will catch somebody's attention in my area that is still using 
Remedy and we can connect. To clarify, while I love doing Remedy development 
(it would be my dream job), I have nothing against ITSM and am very capable and 
content working with the suite (it is my current job).

 

Hopefully this post will spark one last (or a few) good conversation on the 
ARSlist.

 

*  Putting on my ARSlist Admin hat (or whatever my title is)   * 

 

Dan, Misi and myself have been discussing the List's final days (ok, think what 
you will, but my eye just watered up after typing that). Due to some 
circumstances the list may live on a bit longer than was originally stated. So 
until the plug is pulled... Post away! Once the List no longer accepts 
posts/replies the archives will still be available.

 

Happy Thanksgiving to my Remedy family in the US! And have a great 

Re: Anybody still doing Custom Development?

[Roger Justice via ARSList]

I just completed a project that converted a customer from Service Now to Helix 
the main office is in the UK.. My initial role was to be the SN SME since I 
have over four years assisting companies do implementations. I do not do SN 
development I do requirement review with the SN developers that were offshore. 
I assisted in reviewing what was built in SN and how the capability could be 
converted to Remedy.
I also did DWPA development for over four months and determined this is the 
next generation of Service Catalog that we needed when I was a BMC employee 
until they went private.
If a customer reviews Smart IT and DWPA and understands the maturity of the 
ITSM processes and compares it to the OOTB Service Now BMC could still be 
successful.
Both Remedy and Service now can have custom applications built as we know the 
question is does the CIO want a custom application or an industry standard.
My 2 cents, a Remedy devotee since 2000.

-Original Message-
From: Jason Miller 
To: arslist@arslist.org 
Sent: Wed, Nov 27, 2019 2:44 pm
Subject: Anybody still doing Custom Development?

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter.
1)It has been years since our beloved List buzzed with posts from people 
sharing what they are building, how they are creatively enhancing ITSM (or 
building their own). We all experienced the transition from "we can build 
whatever the business needs on Remedy" to "we want ITSM out of the box." BMC 
stopped promoting Remedy as a platform to build your own solutions on years ago 
(actually, did they ever or was that left over from Remedy Corp?). 
Understandably many organizations had the desire to move to a packaged product 
that was supported and maintained by a vendor. I can't fault them.
But I miss the creativity, the ingenuity, the excitement, and the reward of 
creating solutions (both ITSM related not ITSM related). Does this still exist 
anywhere?
Even though I left my original Remedy home (Sharp HealthCare) a few years ago 
to relocate in Austin, the writing was on the wall there as well. I spent my 
last few years there building a lightweight ITSM suite from the ground up 
(because OOTB ITSM was too rigid and burdensome for that organization). However 
they are just about to go-live with Ivanti Service Manager, out of the box, no 
"customization". We had a history of building all kinds of business solutions, 
some not even IT related. Those will all go away when they retire their Remedy 
environment. Another Remedy shop where creativity and rapid development was 
king... gone.
More recently at my current job, I built a filter a few weeks ago. It was a 
documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a 
huge smile on my face. I was once again in my happy place, for those 5 minutes 
at least. It reminded me of the hours I spent a few years ago cranking out 
forms and workflow.
Is anybody out there willing to share if they still use Remedy as a development 
platform? Is Remedy as a development platform really dead?
While I would love for us to have a open conversation about what organizations 
are still doing Remedy development, I also understand there are confidentially 
concerns for some. Please feel free to email me directly if you wish 
(jason.mil...@gmail.com).
2)The contract I have been working under is quickly coming to an end and it is 
looking like I will need to find a new source of income. I would love to find 
out, not only are organizations still performing Remedy development, but even 
better if there are any with an opening for a Remedy Developer in Austin, TX or 
Remote.
There is a ton of tech around me (the area has been called "Silicon Hills"), I 
know some of the companies in the area used Remedy at one point, but it appears 
completely dead here in Austin for Remedy work. Did BMC (heck, they even have 
an office here)really lose all of these customers to the competition?
Hopefully this will catch somebody's attention in my area that is still using 
Remedy and we can connect. To clarify, while I love doing Remedy development 
(it would be my dream job), I have nothing against ITSM and am very capable and 
content working with the suite (it is my current job).
Hopefully this post will spark one last (or a few) good conversation on the 
ARSlist.
*  Putting on my ARSlist Admin hat (or whatever my title is)  *
Dan, Misi and myself have been discussing the List's final days (ok, think what 
you will, but my eye just watered up after typing that). Due to some 
circumstances the list may live on a bit longer than was originally stated. So 
until the plug is pulled... Post away! Once the List no longer accepts 

Anybody still doing Custom Development?

[Jason Miller]

Hello my Lister family! As the list comes to a close in the near future I
figured I would send my final post (in a non List admin role). I have two
intentions with this post... One to have a final discussion regarding
development on the AR System platform and 2) looking to find work doing AR
System development or any Remedy work for that matter.

1)
It has been years since our beloved List buzzed with posts from people
sharing what they are building, how they are creatively enhancing ITSM (or
building their own). We all experienced the transition from "we can build
whatever the business needs on Remedy" to "we want ITSM out of the box."
BMC stopped promoting Remedy as a platform to build your own solutions on
years ago (actually, did they ever or was that left over from Remedy
Corp?). Understandably many organizations had the desire to move to a
packaged product that was supported and maintained by a vendor. I can't
fault them.

But I miss the creativity, the ingenuity, the excitement, and the reward of
creating solutions (both ITSM related not ITSM related). Does this still
exist anywhere?

Even though I left my original Remedy home (Sharp HealthCare) a few years
ago to relocate in Austin, the writing was on the wall there as well. I
spent my last few years there building a lightweight ITSM suite from the
ground up (because OOTB ITSM was too rigid and burdensome for that
organization). However they are just about to go-live with Ivanti Service
Manager, out of the box, no "customization". We had a history of building
all kinds of business solutions, some not even IT related. Those will all
go away when they retire their Remedy environment. Another Remedy shop
where creativity and rapid development was king... gone.

More recently at my current job, I built a filter a few weeks ago. It was a
documented fix in a KA for an ITSM issue. Just being in Dev Studio again
put a huge smile on my face. I was once again in my happy place, for those
5 minutes at least. It reminded me of the hours I spent a few years ago
cranking out forms and workflow.

Is anybody out there willing to share if they still use Remedy as a
development platform? Is Remedy as a development platform really dead?

While I would love for us to have a open conversation about what
organizations are still doing Remedy development, I also understand there
are confidentially concerns for some. Please feel free to email me directly
if you wish (jason.mil...@gmail.com).

2)
The contract I have been working under is quickly coming to an end and it
is looking like I will need to find a new source of income. I would love to
find out, not only are organizations still performing Remedy development,
but even better if there are any with an opening for a Remedy Developer in
Austin, TX or Remote.

There is a ton of tech around me (the area has been called "Silicon Hills
"), I know some of the
companies in the area used Remedy at one point, but it appears completely
dead here in Austin for Remedy work. Did BMC (heck, they even have an
office here) really lose all of these customers to the competition?

Hopefully this will catch somebody's attention in my area that is still
using Remedy and we can connect. To clarify, while I love doing Remedy
development (it would be my dream job), I have nothing against ITSM and am
very capable and content working with the suite (it is my current job).

Hopefully this post will spark one last (or a few) good conversation on the
ARSlist.

*  Putting on my ARSlist Admin hat (or whatever my title is)   *

Dan, Misi and myself have been discussing the List's final days (ok, think
what you will, but my eye just watered up after typing that). Due to some
circumstances the list may live on a bit longer than was originally stated.
So until the plug is pulled... Post away! Once the List no longer accepts
posts/replies the archives will still be available.

Happy Thanksgiving to my Remedy family in the US! And have a great rest of
the week to my Remedy family elsewhere!

Jason
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Sanford, Claire]

Aww  Bye Old Family!  I’m living in SnowVille these days but still check in 
and read what little has been happening.

My favorite Doug moment was when he called me personally at what was 5:30am his 
time to help me with a problem that I had been trying to fix all night.  5 
minutes on the phone and all was well.  I miss that kind of small town family 
feel!

Take Care, Y’all!

From: ARSList  On Behalf Of Matt Laurenceau
Sent: Monday, November 25, 2019 3:30 AM
To: ARSList 
Subject: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will 
be shutting down on US Thanksgiving, Nov. 28th

Engaging before Thanksgiving happens.

Obviously enjoyed the Tech (AR System) and People (Doug) love shared in the 
past couple of weeks.

I'll share my story.

My first job (yeah, before 2000, just after school), was to implement AR System 
for a telco in Europe. Definitely loved the technology!
Did a couple of other AR System implementations in Europe
Then I was lucky enough to join Remedy Corp. I was so excited by this Silicon 
Valley startup!
That's how I met Doug. He took the time to send a 2-page Email explaining bits 
and bytes of how seamless Single Sign On should work with AR System. I was 
truly amazed.
We then had the "Peregrine interlude", as many of you know it...
BMC became such a better home for all of us.
And so much happened at BMC since Remedy joined (already 17 years ago!). And 
you can all be proud, the hottest items in BMC's portfolio leverage the spirit 
& magic that was inherited from Remedy
I've then met Dan, Misi, Jason, LJ, Kelly, Lenny, Phil, Arnold, Doug B, Dave 
and many others (Anders, Tony, Betina, Joe, Shyam, Rick, Axton, David, Carin, 
Eric, Herb, Kais, Matt R... just to name a few). Enjoyed much time (online or 
IRL) with many of you.
So much was achieved thanks to conversations between all of you.

My key takeaway from this story:
People are the core of everything.
They create technologies, they enable stories, they connect to other people to 
spread successes.

Wishing Doug the best.
And wishing you all best Business, hopefully with AR System or Helix.

Cheers,

~ Matthieu Laurenceau
https://www.linkedin.com/in/mattlaurenceau/



On Thu, Nov 14, 2019 at 6:19 PM Dariusz Kuzara 
mailto:dariusz.kuz...@gmail.com>> wrote:
Well,
Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM world 
for over 10 years but as Tommy still subscribed to the most valuable and 
supporting mailing list ever!!! It is very sad news the lsit is closing, Dough 
is leaving (I hope it well deserved retirement!!!).
Thank you Doug thank you all contributors!!! Dan, Misi all difficult to be 
mentioned here!!!

Good luck to all of you guys!!!

I'm missing Action Request System its functionalities and rapid development 
possibilities in my current job very much!!!

Cheers,

Dariusz Kuzara

pt., 4 paź 2019 o 15:15 Tommy Nijem 
mailto:tni...@nijemtech.com>> napisał(a):
Well, even though I have been in-active on the ARS/Remedy platform for more 
than 10 years I continue to subscribe to this list and this community. I was 
fairly active on the ARSList and with Remedy in the late 90’s and early 2000’s 
and in many ways I owe that to Doug and the visionary software he created. I 
can still recall how excited I was whenever Doug would weigh in on a question 
or thread on the list.

Doug, I wish you the best and I hope that you carry a sense of pride and 
accomplishment forward in to your future!

-Cheers

-Tommy
---
Tommy Nijem
NIJEMtech--Your trusted technology advisors
(229) 269-4151


On Oct 4, 2019, at 7:48 AM, Support 
mailto:supp...@arsmarts.com>> wrote:

+1000

Kaïs.
On 03/10/2019 11:19, Misi Mladoniczky wrote:


Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

--
ARSList mailing list

FW: Desktop System Admin -Referrals Needed in Santa Clara, CA

[Kumar, Pradeep]

FYI – BMC is looking for a Desktop System Admin in Santa Clara, CA.



Pradeep Kumar

Principal Product Manager


Mobile



+15103040048


Santa Clara, CA

Multi-Cloud (MCSM) 
Resources
Cognitive Automation Demo

[BMC Communities]

[Twitter]

[Facebook]

[YouTube]

[LinkedIn]





[BMC—The Multi-Cloud Management Company]





Hi All:

We are excited to add a team member to the Santa Clara office. You can earn 
$3,000 USD for a referral.  Please see the opportunity and the process to 
submit.

Thank you so much in advance.

https://bmcrecruit.avature.net/Careers/SearchJobs/26673

https://my-bmc.com/resources/human_resources/_global_hr/_hr_and_benefits_usa/employee_referral_program_usa


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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Matt Laurenceau]

Engaging before Thanksgiving happens.

Obviously enjoyed the Tech (AR System) and People (Doug) *love* shared in
the past couple of weeks.

I'll share my story.

My first job (yeah, before 2000, just after school), was to implement AR
System for a telco in Europe. Definitely loved the technology!
Did a couple of other AR System implementations in Europe
Then I was lucky enough to join Remedy Corp. I was so excited by this
Silicon Valley startup!
That's how I met Doug. He took the time to send a 2-page Email explaining
bits and bytes of how seamless Single Sign On should work with AR System. I
was truly amazed.
We then had the "Peregrine interlude", as many of you know it...
BMC became such a better home for all of us.
And so much happened at BMC since Remedy joined (already 17 years ago!).
And you can all be proud, the hottest items in BMC's portfolio leverage the
spirit & magic that was inherited from Remedy
I've then met Dan, Misi, Jason, LJ, Kelly, Lenny, Phil, Arnold, Doug B,
Dave and many others (Anders, Tony, Betina, Joe, Shyam, Rick, Axton, David,
Carin, Eric, Herb, Kais, Matt R... just to name a few). Enjoyed much time
(online or IRL) with many of you.
So much was achieved thanks to conversations between all of you.

My key takeaway from this story:
*People are the core of everything.*
They create technologies, they enable stories, they connect to other people
to spread successes.

Wishing Doug the best.
And wishing you all best Business, hopefully with AR System or Helix.

Cheers,

~ Matthieu Laurenceau
https://www.linkedin.com/in/mattlaurenceau/



On Thu, Nov 14, 2019 at 6:19 PM Dariusz Kuzara 
wrote:

> Well,
> Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM
> world for over 10 years but as Tommy still subscribed to the most valuable
> and supporting mailing list ever!!! It is very sad news the lsit is
> closing, Dough is leaving (I hope it well deserved retirement!!!).
> Thank you Doug thank you all contributors!!! Dan, Misi all difficult to be
> mentioned here!!!
>
> Good luck to all of you guys!!!
>
> I'm missing Action Request System its functionalities and rapid
> development possibilities in my current job very much!!!
>
> Cheers,
>
> Dariusz Kuzara
>
> pt., 4 paź 2019 o 15:15 Tommy Nijem  napisał(a):
>
>> Well, even though I have been in-active on the ARS/Remedy platform for
>> more than 10 years I continue to subscribe to this list and this community.
>> I was fairly active on the ARSList and with Remedy in the late 90’s and
>> early 2000’s and in many ways I owe that to Doug and the visionary software
>> he created. I can still recall how excited I was whenever Doug would weigh
>> in on a question or thread on the list.
>>
>> Doug, I wish you the best and I hope that you carry a sense of pride and
>> accomplishment forward in to your future!
>>
>> -Cheers
>>
>> -Tommy
>> ---
>> Tommy Nijem
>> NIJEMtech--Your trusted technology advisors
>> (229) 269-4151
>>
>>
>> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>>
>> +1000
>>
>> Kaïs.
>>
>> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>>
>>
>>
>> Let us help BMC understand what a great rapid development platform it is.
>> Let us help them understand that the Innovation Suite and the Action
>> Request System should be merged into a single platform again.
>>
>> The ARSlist has has been a very important place for me, making it
>> possible to connected with all of you, our extended family of Remedy
>> professionals. I am sure we will be able to stay connected in the future
>> where we continue to help and collaborate with each other.
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>
>
> --
> =
> Dariusz Kuzara
> --
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>
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DWPA knowledge

[Roger Justice via ARSList]

Before ARS List is shut down I wanted to know if anyone needs a consultant with 
4 months of DWPA implementation experience.
Let me know off line at rjust2...@aol.com.
Thanks
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Dariusz Kuzara]

Well,
Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM
world for over 10 years but as Tommy still subscribed to the most valuable
and supporting mailing list ever!!! It is very sad news the lsit is
closing, Dough is leaving (I hope it well deserved retirement!!!).
Thank you Doug thank you all contributors!!! Dan, Misi all difficult to be
mentioned here!!!

Good luck to all of you guys!!!

I'm missing Action Request System its functionalities and rapid development
possibilities in my current job very much!!!

Cheers,

Dariusz Kuzara

pt., 4 paź 2019 o 15:15 Tommy Nijem  napisał(a):

> Well, even though I have been in-active on the ARS/Remedy platform for
> more than 10 years I continue to subscribe to this list and this community.
> I was fairly active on the ARSList and with Remedy in the late 90’s and
> early 2000’s and in many ways I owe that to Doug and the visionary software
> he created. I can still recall how excited I was whenever Doug would weigh
> in on a question or thread on the list.
>
> Doug, I wish you the best and I hope that you carry a sense of pride and
> accomplishment forward in to your future!
>
> -Cheers
>
> -Tommy
> ---
> Tommy Nijem
> NIJEMtech--Your trusted technology advisors
> (229) 269-4151
>
>
> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>
> +1000
>
> Kaïs.
>
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>
>
>
> Let us help BMC understand what a great rapid development platform it is.
> Let us help them understand that the Innovation Suite and the Action
> Request System should be merged into a single platform again.
>
> The ARSlist has has been a very important place for me, making it possible
> to connected with all of you, our extended family of Remedy professionals.
> I am sure we will be able to stay connected in the future where we continue
> to help and collaborate with each other.
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
=
Dariusz Kuzara
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Axton]

Sad to hear on both fronts.  I enjoyed my time on the list and also enjoyed
the conversations with Doug on the list and outside the list.  He was an
inspiration to me personally and professionally; always the voice of
reason.  Doug, all the best, and I hope you enjoy yourself with whatever
comes next.  To the list, the old timers, time spent here was time well
spent.  I enjoyed the conversations, the banter, and meeting all of you in
person that I was able to meet over the years.  The Remedy/ARS community
was my home for a time and there are a lot of great people I had the
pleasure of getting to know.

Axton

On Fri, Oct 4, 2019 at 9:00 AM Ramy S. Ayoub  wrote:

> Good luck Doug..
>
> On Fri, Oct 4, 2019 at 3:14 PM Tommy Nijem  wrote:
>
>> Well, even though I have been in-active on the ARS/Remedy platform for
>> more than 10 years I continue to subscribe to this list and this community.
>> I was fairly active on the ARSList and with Remedy in the late 90’s and
>> early 2000’s and in many ways I owe that to Doug and the visionary software
>> he created. I can still recall how excited I was whenever Doug would weigh
>> in on a question or thread on the list.
>>
>> Doug, I wish you the best and I hope that you carry a sense of pride and
>> accomplishment forward in to your future!
>>
>> -Cheers
>>
>> -Tommy
>> ---
>> Tommy Nijem
>> NIJEMtech--Your trusted technology advisors
>> (229) 269-4151
>>
>>
>> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>>
>> +1000
>>
>> Kaïs.
>>
>> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>>
>>
>>
>> Let us help BMC understand what a great rapid development platform it is.
>> Let us help them understand that the Innovation Suite and the Action
>> Request System should be merged into a single platform again.
>>
>> The ARSlist has has been a very important place for me, making it
>> possible to connected with all of you, our extended family of Remedy
>> professionals. I am sure we will be able to stay connected in the future
>> where we continue to help and collaborate with each other.
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> Sent from Gmail Mobile
> --
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> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Remedy Developer Position - Colorado Springs

[Brian Pancia]

We are still looking for a remedy developer with a position in Colorado 
Springs.  Possibility for some remote work.  Must have a current DHS 
Suitability clearance.  Unfortunately, for this position the current DHS 
clearance is mandatory.  Send your resume to brian.pan...@finityit.com

V/R,

Brian Pancia

DISCLAIMER: The information contained in this e-mail and its attachments 
contain confidential information belonging to the sender, which is legally 
privileged. The information is intended only for the use of the recipient(s) 
named above. If you are not the intended recipient, you are notified that any 
disclosure, copying, distribution or action in reliance upon the contents of 
the information transmitted is strictly prohibited. If you have received this 
information in error, please delete it immediately.
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Remedy Developer Position - DC

[Brian Pancia]

We have an immediate opening for a Remedy developer in the DC area.  Must have 
at least a Secret clearance.  Preferably, a DHS EOD clearance.  Please contact 
me at brian.pan...@finityit.com if you are interested.

V/R,

Brian Pancia
DISCLAIMER: The information contained in this e-mail and its attachments 
contain confidential information belonging to the sender, which is legally 
privileged. The information is intended only for the use of the recipient(s) 
named above. If you are not the intended recipient, you are notified that any 
disclosure, copying, distribution or action in reliance upon the contents of 
the information transmitted is strictly prohibited. If you have received this 
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ADV. European Remedy Consultants and SharePoint Consultants with Security Clearances.

[Stan Feinstein]

Good day,

 

I have an immediate opportunity for 3 Senior Remedy Consultants with ITSM
and TrueSight experience and 2 SharePoint consultants.  It is a 3 month
engagement primarily in Belgium with the possibility of the work extending.
The rate is good.  There is no US work.  Remote work is possible from other
sites within Europe based on ITM network connectivity. 

 

A security clearance from your country of residence is required.  

 

For Remedy, basic requirement is to configure BMC ITSM 9.1 and TrueSight,
with ITIL conformant processes, workflows, service catalogue/self-help, with
a federated CMDB that actually works.

 

For SharePoint, basic requirement is to configure enterprise SharePoint
instance and consolidate at the enterprise level many, many disparate
(disorganized)  SharePoint sites, to include integration as part of
enterprise Service Knowledge Management System.  SharePoint will host all
training materials and HTML5 based CBTs.

 

If you do not have one, you will need to obtain work permit (specialised
technician - maximum 90 days in Belgium) and/or Schengen visa.

 

Long hours, weekend, and holiday work as required to meet schedule.

 

We are looking for all-inclusive hourly rates to support senior or higher
level skills (someone that can do the work of three, for the price of one)
in Belgium, this includes travel, housing, cost of living overseas, taxes,
and the like.  No ODCs, no travel reimbursement to get your staff to
Belgium.  We reimburse for travel once in Belgium to other NATO sites, if
required, US State Department per diem, etc.

 

If you are interested, please contact me off the ARSList and please send me
your CV in Word format.  My email is  
st...@projectremedies.com and work phone is 001-310-230-1722.

 

Thanks.

 

Stan

 

Stanley Feinstein

President

Project Remedies Inc.

15920 Sunset Blvd. #7

Pacific Palisades, CA 90272

st...@projectremedies.com  

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 

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Re: Renamed incoming Email Engine attachments

[Misi Mladoniczky]

Hi,

The only thing I found was a bunch of java.lang.ArrayIndexOutofBoundsException.

So there is probably some kind of bug somewhere.

It is an old version, so maybe they will just have to live with it, or maybe a 
restart of the service once in a while will improve things. We will see...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 4, 2019 6:59 PM, "Misi Mladoniczky"  wrote:
 Hi,

They are using only POP3. I will check the logs and see if somethings "pops" 
out...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 4, 2019 6:36 PM, "Jason Miller"  wrote:
What OS and email protocol? 
I have seen these .tmp files in the file system on Windows when using MAPI for 
email. I don't specifically remember if they were being uploaded to the 
attachments form with that name (although thinking a little more, I have a 
picture in my mind that there were some attachment records with this name).
I always figured it had more to do with using Outlook for MAPI than the Email 
Engine. 
Based on the thread https://mailman.rrr.se/arslist/1103/msg00794.html 
(https://mailman.rrr.se/arslist/1103/msg00794.html) it looks like 7.5 is when I 
noticed the accumulation of these files in the temp dir. 
Jason  
 On Fri, Oct 4, 2019 at 10:24 AM Misi Mladoniczky  wrote:  
Hi,

Incoming attachments are sometimes stored in AR System Email Attachments with 
the name "AT_123123123123123123.tmp" instead of the original name and 
extension. Anyone else seen this?

It is a legacy system that has been under decommission for some time, so it is 
still at 7.6.04 SP4...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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RE: Email template question

[Carl Wilson]

Hi,

I have responded on Communities.



--



Kind Regards,



Carl Wilson





From: ARSList  On Behalf Of Roger Justice via 
ARSList
Sent: 09 October 2019 19:05
To: arslist@arslist.org
Cc: rjust2...@aol.com
Subject: Email template question



My customer wants to use an Email Template to provides more details to the 
approver including the links for approval and reject. This is for approving a 
request made using the Digital Workplace that populates the 
SB:ServiceRequestStub for.



Has anyone done a similar template that did not use the OOTB ITSM forms?



I posted this on communities and did not get a response.



I am trying the list before it disappears.







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Table Fields in Smart IT

[Brittain, Mark]

Hi All

I am sure everyone on the list has at some point added a table field either to 
an OTB or custom form and know the power of being able to collect and provide 
access to the information our end users need. One of the current shortcomings 
in Smart IT is the inability to create add table fields. This makes for a huge 
challenge for me and if it does for you too, I ask that you vote up the idea 
listed below.

https://communities.bmc.com/ideas/19715

Mark

Mark Brittain | Senior System Engineer | O 315-634-9337
125 Elwood Davis Road | Syracuse 13212

[NavisiteSm_Logo]

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Email template question

[Roger Justice via ARSList]

My customer wants to use an Email Template to provides more details to the 
approver including the links for approval and reject. This is for approving a 
request made using the Digital Workplace that populates the 
SB:ServiceRequestStub for. Has anyone done a similar template that did not use 
the OOTB ITSM forms?
I posted this on communities and did not get a response.
I am trying the list before it disappears.

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Re: Renamed incoming Email Engine attachments

[Misi Mladoniczky]

Hi,

They are using only POP3. I will check the logs and see if somethings "pops" 
out...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 4, 2019 6:36 PM, "Jason Miller"  wrote:
What OS and email protocol? 
I have seen these .tmp files in the file system on Windows when using MAPI for 
email. I don't specifically remember if they were being uploaded to the 
attachments form with that name (although thinking a little more, I have a 
picture in my mind that there were some attachment records with this name).
I always figured it had more to do with using Outlook for MAPI than the Email 
Engine. 
Based on the thread https://mailman.rrr.se/arslist/1103/msg00794.html 
(https://mailman.rrr.se/arslist/1103/msg00794.html) it looks like 7.5 is when I 
noticed the accumulation of these files in the temp dir. 
Jason  
 On Fri, Oct 4, 2019 at 10:24 AM Misi Mladoniczky  wrote:  
Hi,

Incoming attachments are sometimes stored in AR System Email Attachments with 
the name "AT_123123123123123123.tmp" instead of the original name and 
extension. Anyone else seen this?

It is a legacy system that has been under decommission for some time, so it is 
still at 7.6.04 SP4...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
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Re: Renamed incoming Email Engine attachments

[Jason Miller]

What OS and email protocol?

I have seen these .tmp files in the file system on Windows when using MAPI
for email. I don't specifically remember if they were being uploaded to the
attachments form with that name (although thinking a little more, I have a
picture in my mind that there were some attachment records with this name).

I always figured it had more to do with using Outlook for MAPI than the
Email Engine.

Based on the thread https://mailman.rrr.se/arslist/1103/msg00794.html  it
looks like 7.5 is when I noticed the accumulation of these files in the
temp dir.

Jason

On Fri, Oct 4, 2019 at 10:24 AM Misi Mladoniczky  wrote:

> Hi,
>
> Incoming attachments are sometimes stored in AR System Email Attachments
> with the name "AT_123123123123123123.tmp" instead of the original name and
> extension. Anyone else seen this?
>
> It is a legacy system that has been under decommission for some time, so
> it is still at 7.6.04 SP4...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Renamed incoming Email Engine attachments

[Misi Mladoniczky]

Hi,

Incoming attachments are sometimes stored in AR System Email Attachments with 
the name "AT_123123123123123123.tmp" instead of the original name and 
extension. Anyone else seen this?

It is a legacy system that has been under decommission for some time, so it is 
still at 7.6.04 SP4...

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Ramy S. Ayoub]

Good luck Doug..

On Fri, Oct 4, 2019 at 3:14 PM Tommy Nijem  wrote:

> Well, even though I have been in-active on the ARS/Remedy platform for
> more than 10 years I continue to subscribe to this list and this community.
> I was fairly active on the ARSList and with Remedy in the late 90’s and
> early 2000’s and in many ways I owe that to Doug and the visionary software
> he created. I can still recall how excited I was whenever Doug would weigh
> in on a question or thread on the list.
>
> Doug, I wish you the best and I hope that you carry a sense of pride and
> accomplishment forward in to your future!
>
> -Cheers
>
> -Tommy
> ---
> Tommy Nijem
> NIJEMtech--Your trusted technology advisors
> (229) 269-4151
>
>
> On Oct 4, 2019, at 7:48 AM, Support  wrote:
>
> +1000
>
> Kaïs.
>
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>
>
>
> Let us help BMC understand what a great rapid development platform it is.
> Let us help them understand that the Innovation Suite and the Action
> Request System should be merged into a single platform again.
>
> The ARSlist has has been a very important place for me, making it possible
> to connected with all of you, our extended family of Remedy professionals.
> I am sure we will be able to stay connected in the future where we continue
> to help and collaborate with each other.
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tommy Nijem]

Well, even though I have been in-active on the ARS/Remedy platform for more 
than 10 years I continue to subscribe to this list and this community. I was 
fairly active on the ARSList and with Remedy in the late 90’s and early 2000’s 
and in many ways I owe that to Doug and the visionary software he created. I 
can still recall how excited I was whenever Doug would weigh in on a question 
or thread on the list.

Doug, I wish you the best and I hope that you carry a sense of pride and 
accomplishment forward in to your future!

-Cheers

-Tommy 
---
Tommy Nijem
NIJEMtech--Your trusted technology advisors
(229) 269-4151


> On Oct 4, 2019, at 7:48 AM, Support  wrote:
> 
> +1000
> 
> Kaïs.
> 
> On 03/10/2019 11:19, Misi Mladoniczky wrote:
>> 
>> 
>> Let us help BMC understand what a great rapid development platform it is. 
>> Let us help them understand that the Innovation Suite and the Action Request 
>> System should be merged into a single platform again.
>> 
>> The ARSlist has has been a very important place for me, making it possible 
>> to connected with all of you, our extended family of Remedy professionals. I 
>> am sure we will be able to stay connected in the future where we continue to 
>> help and collaborate with each other.
>> 
> 
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Support]

+1000

Kaïs.

On 03/10/2019 11:19, Misi Mladoniczky wrote:



Let us help BMC understand what a great rapid development platform it 
is. Let us help them understand that the Innovation Suite and the 
Action Request System should be merged into a single platform again.


The ARSlist has has been a very important place for me, making it 
possible to connected with all of you, our extended family of Remedy 
professionals. I am sure we will be able to stay connected in the 
future where we continue to help and collaborate with each other.




-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

When talking about my fondness of the AR System to a BMC person at Helix 
Immersion Days a few weeks back I got a question back:
- What is it, Augmented Reality?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 3, 2019 10:58 PM, "Derek Berube"  wrote:
The Action Request System was a revolutionary product well ahead of its time! I 
am fortunate to have had the opportunity to devote a significant amount of my 
professional career delighting customers with solutions powered by AR System! 
It was a treat to witness them marveling at how quickly forms could be 
constructed, web services published, and data replicated with a platform that 
could scale to meet the most grueling of enterprise workloads. I remember how 
electric it was listening to Doug talk about different facets fo the AR System 
platform. 
Thanks for everything and the best of luck in all your future endeavors, Doug! 
Derek 
On Oct 2, 2019, at 4:44 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca)  wrote: 
  Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, 
Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation.  He has always retained the philosophy of supporting the user 
community, even before he accepted my invitation to join this list in 1993.  
After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.  In Doug’s honor, it was 
also decided that we would shut down the ARSlist permanently on US 
Thanksgiving, giving folks until then to post their comments, and to signify 
the thanks we give to Doug for all he has done.  My understanding is that the 
archives will continue to be available, and of course can be saved for 
posterity.  For my part, it was sad news that someone who has contributed so 
much, holds so many forward thinking innovative patents singularly and jointly 
with others, would be departing.I was supposed to post this yesterday and 
it took me until today to accept that he really had left. I won’t be 
disappointed if I am proven wrong …….  Dan Daniel Bloom Founder of the ARSlist 
in November 1993 Active in the Remedy ARSystem world since 1.0-- 
ARSList mailing list
ARSList@arslist.org (mailto:ARSList@arslist.org)
https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Derek Berube]

The Action Request System was a revolutionary product well ahead of its time!  
I am fortunate to have had the opportunity to devote a significant amount of my 
professional career delighting customers with solutions powered by AR System! 
It was a treat to witness them marveling at how quickly forms could be 
constructed, web services published, and data replicated with a platform that 
could scale to meet the most grueling of enterprise workloads.  I remember how 
electric it was listening to Doug talk about different facets fo the AR System 
platform.

Thanks for everything and the best of luck in all your future endeavors, Doug!

Derek


> On Oct 2, 2019, at 4:44 PM, arsl...@danielbloom.ca  
> wrote:
> 
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, 
> Doug was the creator of the ARSystem as a founding member of Remedy 
> Corporation.
>  
> He has always retained the philosophy of supporting the user community, even 
> before he accepted my invitation to join this list in 1993.
>  
> After consultation with Jason and Misi, the current custodians of this 
> ARSlist, it was decided that I should post to this external list that Doug 
> has left, in the hopes that all current and former members of our community 
> can express their best wishes here where it can be done outside of a 
> Corporation based community and where Doug can of course also read them.
>  
> In Doug’s honor, it was also decided that we would shut down the ARSlist 
> permanently on US Thanksgiving, giving folks until then to post their 
> comments, and to signify the thanks we give to Doug for all he has done.
>  
> My understanding is that the archives will continue to be available, and of 
> course can be saved for posterity.
>  
> For my part, it was sad news that someone who has contributed so much, holds 
> so many forward thinking innovative patents singularly and jointly with 
> others, would be departing. 
>  
> I was supposed to post this yesterday and it took me until today to accept 
> that he really had left. I won’t be disappointed if I am proven wrong …….
>  
> Dan
> Daniel Bloom
> Founder of the ARSlist in November 1993
> Active in the Remedy ARSystem world since 1.0
>  
>  
> -- 
> ARSList mailing list
> ARSList@arslist.org 
> https://mailman.rrr.se/cgi/listinfo/arslist 
> 
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Amit Raokhande]

Wish you all the best Doug. This portal was very helpful, will miss it
for sure.

Thanks & Regards,
Amit

On Thu, Oct 3, 2019 at 9:40 PM Patrick Dill  wrote:

> I started my IT career in 2000 with Remedy, what a great product you have
> created Doug and the wisdom of this community will be missed.
>
>
>
> Best wishes,
>
> Patrick Dill
>
>
>
>
>
> *From:* ARSList  *On Behalf Of *
> arsl...@danielbloom.ca
> *Sent:* Wednesday, October 2, 2019 2:44 PM
> *To:* arslist@arslist.org
> *Subject:* Announcements: Doug Mueller has left BMC, ARSlist will be
> shutting down on US Thanksgiving, Nov. 28th
>
>
>
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all
> know, Doug was the creator of the ARSystem as a founding member of Remedy
> Corporation.
>
>
>
> He has always retained the philosophy of supporting the user community,
> even before he accepted my invitation to join this list in 1993.
>
>
>
> After consultation with Jason and Misi, the current custodians of this
> ARSlist, it was decided that I should post to this external list that Doug
> has left, in the hopes that all current and former members of our community
> can express their best wishes here where it can be done outside of a
> Corporation based community and where Doug can of course also read them.
>
>
>
> In Doug’s honor, it was also decided that we would shut down the ARSlist
> permanently on US Thanksgiving, giving folks until then to post their
> comments, and to signify the thanks we give to Doug for all he has done.
>
>
>
> My understanding is that the archives will continue to be available, and
> of course can be saved for posterity.
>
>
>
> For my part, it was sad news that someone who has contributed so much,
> holds so many forward thinking innovative patents singularly and jointly
> with others, would be departing.
>
>
>
> I was supposed to post this yesterday and it took me until today to accept
> that he really had left. I won’t be disappointed if I am proven wrong …….
>
>
>
> Dan
>
> Daniel Bloom
>
> Founder of the ARSlist in November 1993
>
> Active in the Remedy ARSystem world since 1.0
>
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Patrick Dill]

I started my IT career in 2000 with Remedy, what a great product you have 
created Doug and the wisdom of this community will be missed.

Best wishes,
Patrick Dill


From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 2, 2019 2:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Ali Abdelaziz Musa via ARSList]

Hi Doug:

 

I would like to take this opportunity to thanks Doug for theknowledge that I 
have gained during the 22-years of my experience(ARS3-ARS9.1.04), you ow me a 
lot of guidance in my career, you help me travel andwork in US, Canada and 
Saudi Arabia.

I will take one of the sentences stated by one of our group and repeat it 
“Youare an inspiration to a vast and diverse group of individuals”. 

I hope this light you emitted on us will keep you happy allyour live, we wish 
you better retirement. I will borrow this Isamic wishes “Daua:Good bless you 
and reply to you all the benefits we have gained through yourinspiration and 
knowledge of your product and bless all your family and kids”

 

Thanks & Regards
__

Ali Abdelaziz Musa - ELRAZI CORP




BMC-REMEDY/ORACLE/UNIX  Developer/Technical Lead

10 Sanromanoway Apt 1912, Toronto,  M3N2Y2, Canada

Tel: 1-647-325-9301, 1-613-725-7001, 1-905-626-5218, 1-613-899-9301

___









 

On Wednesday, October 2, 2019, 05:45:57 PM EDT, arsl...@danielbloom.ca 
 wrote:  
 
 
Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

  

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

  

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

  

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

  

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

  

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing. 

  

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

  

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

  

  
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
  -- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Phil Murnane]

Hearing the news that Doug is receding – I feel like some of the first 
physicists who read quantum theory and thought to themselves that our universe 
is different now.  Best of luck and all blessings, Doug.

Thanks also to Dan, Jason, and Misi for all their time spent supporting this 
community.  There were many difficult days when just knowing this place existed 
made life a bit better.

Farewell and Godspeed,
--Phil

From: ARSList  on behalf of 
"arsl...@danielbloom.ca" 
Reply-To: ARSList 
Date: Wednesday, October 2, 2019 at 5:45 PM
To: "arslist@arslist.org" 
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Burns, Carina]

Thank you Doug for creating a product that has provided me with a livelihood 
for 20+ years.
As a long time lurker of the list, thank you to Dan, Jason, and Misi (Tjana!) 
for supporting the ARSList.  I have found many answers by reading thru the 
forum.  I hope to find some of you on the communities forum.

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 2, 2019 4:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Reiser, John J]

>From Doug's own mouth we say "No, no, no . . . Well OK. Here's how we can 
>handle that request . . ."
Doug,
Are you sure there isn't a bit of workflow left that you need to tweak?
Happy Retirement. You are an inspiration to a vast and diverse group of 
individuals.
>From the early days (ARS 2.0 & ARText 1.5), through the dark ages and onward 
>to the BMC world Doug has always been a reminder of what we in this role 
>strive for; Customer Support. Give them what they need while satisfying what 
>they want. We did get PUSH fields and Check Boxes.
Thanks again.
Remedy ARS Admin since Nov 1994

Dan,
Thanks for all the years of support for the "List". We appreciate your hard 
work more than you know. For a time THIS was the only place to get real answers 
really fast. We've met many wonderful people and few real characters on the 
ARSList.
Claire S, Matt R, Carey B, LJ L, Patrick Z, Kelly D, Tauf C, Fred G, Jason M, 
Misi M, David E, John S, Howard R, Gidd C and many more.
Friday Humor and Dan's "timing tests" always broke up the mundane.

Thanks for the years of community support.
Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 02, 2019 5:44 PM
To: arslist@arslist.org
Subject: EXTERNAL: Announcements: Doug Mueller has left BMC, ARSlist will be 
shutting down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

ADV. Looking for a consultant with Remedy and SharePoint experience, with a Secret clearance.

[Stan Feinstein]

Hi,

 

I am looking for a Remedy consultant with SharePoint experience, who has a
Secret clearance and is willing to travel.  The rate is very good.  This is
an immediate need.

 

Please, only US citizens should apply.  Please contact me off-list.  My
email is st...@projectremedies.com  .

 

Thanks.

 

Stan Feinstein

w. 310-230-1722

c. 310-428-5748.

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Terry Bootsma]

I remember sitting in Doug’s office (in the Remedy V1.1 years) and discussing 
this concept he had called “Flashboards”, …. LOL.  Doug, a visionary for sure, 
you always had a unique perspective on any question or problem posed to you.

 

Enjoy this next stage of your life.  Enjoy your kids and your time driving them 
to their ice hockey games.   .  

 

Your Canadian Friend…

 

Terry

 

 

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: October 2, 2019 5:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

 

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

 

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

 

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

The Action Request System is not dead at all, it is only the name Remedy that 
is going out of circulation.

The Action Request System now resides under the Helix ITSM umbrella.
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 3, 2019 1:55 PM, "Stan Feinstein"  wrote:
Misi, 

I hope you are wrong, that Remedy as a brand is not dead, but will 
continue to live and evolve. 

And I for one am disappointed that the ARSList is ending. It’s been our 
community for 25+ years, and I hope you and your peers will figure out a way 
for it to continue. 

Stan Feinstein 

w. 310-230-1722 

c. 310-428-5748. 
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 03, 2019 2:19 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th 
Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca) wrote: 
Doug Mueller’s last day at BMC was Monday, September 30th. As we all 
know, Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation. 

He has always retained the philosophy of supporting the user community, 
even before he accepted my invitation to join this list in 1993. 

After consultation with Jason and Misi, the current custodians of this 
ARSlist, it was decided that I should post to this external list that Doug has 
left, in the hopes that all current and former members of our community can 
express their best wishes here where it can be done outside of a Corporation 
based community and where Doug can of course also read them. 

In Doug’s honor, it was also decided that we would shut down the 
ARSlist permanently on US Thanksgiving, giving folks until then to post their 
comments, and to signify the thanks we give to Doug for all he has done. 

My understanding is that the archives will continue to be available, 
and of course can be saved for posterity. 

For my part, it was sad news that someone who has contributed so much, 
holds so many forward thinking innovative patents singularly and jointly with 
others, would be departing. 

I was supposed to post this yesterday and it took me until today to 
accept that he really had left. I won’t be disappointed if I am proven wrong 
……. 

Dan 

Daniel Bloom 

Founder of the ARSlist in November 1993 

Active in the Remedy ARSystem world since 1.0
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Danny Kellett]

Loved the AR System from the start and always admired what you created 
Doug. Therefore my family and I thank you for enabling me to create a 
career around that. Glad I got to meet you at the RUGS.


To members of the list, I was lucky enough to have it as a resource when 
I started at Remedy Corp in 1999 and while it was still very popular. I 
learned a lot, thank you.


To Dan, Misi and Jason, thank you and well done for making our jobs that 
little bit easier.


All the best, see you on BMC communities.
Regards
Danny
https://www.dannykellett.com
https://www.javasystemsolutions.com

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Stan Feinstein]

Misi,

 

I hope you are wrong, that Remedy as a brand is not dead, but will continue to 
live and evolve.

 

And I for one am disappointed that the ARSList is ending.  It’s been our 
community for 25+ years, and I hope you and your peers will figure out a way 
for it to continue.

 

Stan Feinstein

w. 310-230-1722

c. 310-428-5748.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 03, 2019 2:19 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

 

Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se




October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
  wrote:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Lee Cullom]

Long live Mueller!

Sent from Nine

From: Theo Fondse 
Sent: Thursday, October 3, 2019 5:34 AM
To: 'ARSList'
Subject: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Farewell Doug!

Thanks for all your insights and guidance through the years!
Best wishes for the retirement years!

You will be missed!


Best Regards,

Theo Fondse

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Randeep Atwal
Sent: Thursday, 3 October, 2019 06:13 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug.  So long and thanks for everything you have done for so many of us in the 
Remedy community.

It is a bit mind boggling to this day that the platform architecture continues 
to evolve on the original technical foundation you set in motion.

And you have always been such a great person to talk to anyone in the 
community, and meet them where they are.  Every conversation with you was truly 
an opportunity to learn something, which is something that is getting rarer and 
rarer these days.  Thanks for the inspiration!

I hope you can continue your pursuit of happiness, in this next chapter of your 
life

All of my best wishes..

Randeep Atwal


On Wed, Oct 2, 2019 at 2:46 PM 
mailto:arsl...@danielbloom.ca>> wrote:
Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Theo Fondse]

Farewell Doug!

 

Thanks for all your insights and guidance through the years!

Best wishes for the retirement years!

 

You will be missed!

 

 

Best Regards,

 

Theo Fondse

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Randeep Atwal
Sent: Thursday, 3 October, 2019 06:13 AM
To: ARSList 
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

 

Doug.  So long and thanks for everything you have done for so many of us in the 
Remedy community.  

 

It is a bit mind boggling to this day that the platform architecture continues 
to evolve on the original technical foundation you set in motion.  

 

And you have always been such a great person to talk to anyone in the 
community, and meet them where they are.  Every conversation with you was truly 
an opportunity to learn something, which is something that is getting rarer and 
rarer these days.  Thanks for the inspiration!

 

I hope you can continue your pursuit of happiness, in this next chapter of your 
life

 

All of my best wishes..

 

Randeep Atwal

  

 

On Wed, Oct 2, 2019 at 2:46 PM mailto:arsl...@danielbloom.ca> > wrote:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

 

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

 

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

-- 
ARSList mailing list
ARSList@arslist.org  
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Misi Mladoniczky]

Hi,

I guess it is a fitting time for the ARSlist to go. Doug was one of the 
earliest members of the list, and has always engaged with us here.

I had the privilege to meet Doug a week ago at the BMC offices after the Helix 
Immersion Days. You were always an inspiration and a source of technical 
insights stripped off the otherwise permeating marketing fluff. I wish you good 
luck in future endeavors and hope to reconnect in years to come.

Even though Remedy as a brand name seams to be dead, I hope that Remedy will 
continue to live and evolve.

Let us help BMC understand what a great rapid development platform it is. Let 
us help them understand that the Innovation Suite and the Action Request System 
should be merged into a single platform again.

The ARSlist has has been a very important place for me, making it possible to 
connected with all of you, our extended family of Remedy professionals. I am 
sure we will be able to stay connected in the future where we continue to help 
and collaborate with each other.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 2, 2019 11:46 PM, arsl...@danielbloom.ca 
(mailto:arsl...@danielbloom.ca) wrote:
Doug Mueller’s last day at BMC was Monday, September 30th. As we all 
know, Doug was the creator of the ARSystem as a founding member of Remedy 
Corporation. 

He has always retained the philosophy of supporting the user community, 
even before he accepted my invitation to join this list in 1993. 

After consultation with Jason and Misi, the current custodians of this 
ARSlist, it was decided that I should post to this external list that Doug has 
left, in the hopes that all current and former members of our community can 
express their best wishes here where it can be done outside of a Corporation 
based community and where Doug can of course also read them. 

In Doug’s honor, it was also decided that we would shut down the 
ARSlist permanently on US Thanksgiving, giving folks until then to post their 
comments, and to signify the thanks we give to Doug for all he has done. 

My understanding is that the archives will continue to be available, 
and of course can be saved for posterity. 

For my part, it was sad news that someone who has contributed so much, 
holds so many forward thinking innovative patents singularly and jointly with 
others, would be departing. 

I was supposed to post this yesterday and it took me until today to 
accept that he really had left. I won’t be disappointed if I am proven wrong 
……. 

Dan 

Daniel Bloom 

Founder of the ARSlist in November 1993 

Active in the Remedy ARSystem world since 1.0
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Randeep Atwal]

Doug.  So long and thanks for everything you have done for so many of us in
the Remedy community.

It is a bit mind boggling to this day that the platform architecture
continues to evolve on the original technical foundation you set in
motion.

And you have always been such a great person to talk to anyone in the
community, and meet them where they are.  Every conversation with you was
truly an opportunity to learn something, which is something that is getting
rarer and rarer these days.  Thanks for the inspiration!

I hope you can continue your pursuit of happiness, in this next chapter of
your life

All of my best wishes..

Randeep Atwal


On Wed, Oct 2, 2019 at 2:46 PM  wrote:

> Doug Mueller’s last day at BMC was Monday, September 30th. As we all
> know, Doug was the creator of the ARSystem as a founding member of Remedy
> Corporation.
>
>
>
> He has always retained the philosophy of supporting the user community,
> even before he accepted my invitation to join this list in 1993.
>
>
>
> After consultation with Jason and Misi, the current custodians of this
> ARSlist, it was decided that I should post to this external list that Doug
> has left, in the hopes that all current and former members of our community
> can express their best wishes here where it can be done outside of a
> Corporation based community and where Doug can of course also read them.
>
>
>
> In Doug’s honor, it was also decided that we would shut down the ARSlist
> permanently on US Thanksgiving, giving folks until then to post their
> comments, and to signify the thanks we give to Doug for all he has done.
>
>
>
> My understanding is that the archives will continue to be available, and
> of course can be saved for posterity.
>
>
>
> For my part, it was sad news that someone who has contributed so much,
> holds so many forward thinking innovative patents singularly and jointly
> with others, would be departing.
>
>
>
> I was supposed to post this yesterday and it took me until today to accept
> that he really had left. I won’t be disappointed if I am proven wrong …….
>
>
>
> Dan
>
> Daniel Bloom
>
> Founder of the ARSlist in November 1993
>
> Active in the Remedy ARSystem world since 1.0
>
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tammineni, Dasa via ARSList]

Same here, met Doug at 2004 RUG in DC, took picture with him, was so proud and 
happy. Been out of Remedy for more than 10 years but like to hang out in this 
group. Wish this list to continue even more stronger as legacy to Doug, but 
only caretakers get the final say.

Someone please pass all these “Thank You” notes to Doug as a thank you for his 
contribution to the community.

Without the list my survival would be have been hard especially in the 
beginning of my career. Ever thankful to Remedy founders and ARSList founders.

Thanks
Dasa

From: [External] ARSList  On Behalf Of [External] 
Tales - Grupos
Sent: Wednesday, October 02, 2019 5:12 PM
To: ARSList
Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Yes, truly sad news.

I met Doug in 2004 at the Washington DC RUG conference and was impressed by his 
charisma and passion for his work, I remember taking some pictures with him at 
the event, he was welcoming people and asking them to tag their names on a 
panel where it had the names of all participants (or almost all) as background.
I also remember playing some video game with him at one of the parties of this 
event and it really struck me because it was so nice to meet the person who 
created the tool I was working on and that he was so friendly and charismatic.
I met him again other times by the years, some meetings and other ARS-related 
events. It certainly had some influence on my career.

Regards,

Tales.




Em 2 de outubro de 2019 às 18:46:31, 
arsl...@danielbloom.ca 
(arsl...@danielbloom.ca) escreveu:
Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug’s honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won’t be disappointed if I am proven wrong …….

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Hullule, Kiran]

Doug - The Legend
We will miss you.

Thank you for everything you did in this space.

Best Regards
Kiran H

Sent from my Android phone using TouchDown (www.symantec.com)

From: ARSList  on behalf of Timothy Powell 

Sent: Thursday, October 3, 2019 1:33:17 AM
To: 'ARSList'
Subject: [EXTERNAL] RE: Announcements: Doug Mueller has left BMC, ARSlist will 
be shutting down on US Thanksgiving, Nov. 28th

Doug,
It was a pleasure knowing you, catching back up and talking to you at events, 
and for me, the rare opportunity to actually work with you for several months 
on a project. It was truly an honor and something I will never forget.

Best wishes in your future endeavors Doug! I hope we'll still see you around my 
friend.

With respect and admiration,
Tim Powell

From: ARSList  On Behalf Of arsl...@danielbloom.ca
Sent: Wednesday, October 02, 2019 5:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting 
down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug 
was the creator of the ARSystem as a founding member of Remedy Corporation.

He has always retained the philosophy of supporting the user community, even 
before he accepted my invitation to join this list in 1993.

After consultation with Jason and Misi, the current custodians of this ARSlist, 
it was decided that I should post to this external list that Doug has left, in 
the hopes that all current and former members of our community can express 
their best wishes here where it can be done outside of a Corporation based 
community and where Doug can of course also read them.

In Doug's honor, it was also decided that we would shut down the ARSlist 
permanently on US Thanksgiving, giving folks until then to post their comments, 
and to signify the thanks we give to Doug for all he has done.

My understanding is that the archives will continue to be available, and of 
course can be saved for posterity.

For my part, it was sad news that someone who has contributed so much, holds so 
many forward thinking innovative patents singularly and jointly with others, 
would be departing.

I was supposed to post this yesterday and it took me until today to accept that 
he really had left. I won't be disappointed if I am proven wrong ...

Dan
Daniel Bloom
Founder of the ARSlist in November 1993
Active in the Remedy ARSystem world since 1.0


-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Timothy Powell]

Doug,

It was a pleasure knowing you, catching back up and talking to you at
events, and for me, the rare opportunity to actually work with you for
several months on a project. It was truly an honor and something I will
never forget.

 

Best wishes in your future endeavors Doug! I hope we'll still see you around
my friend.

 

With respect and admiration,

Tim Powell

 

From: ARSList  On Behalf Of
arsl...@danielbloom.ca
Sent: Wednesday, October 02, 2019 5:44 PM
To: arslist@arslist.org
Subject: Announcements: Doug Mueller has left BMC, ARSlist will be shutting
down on US Thanksgiving, Nov. 28th

 

Doug Mueller's last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.

 

He has always retained the philosophy of supporting the user community, even
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.

 

In Doug's honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds
so many forward thinking innovative patents singularly and jointly with
others, would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won't be disappointed if I am proven wrong ...

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tom Shurmur]

Doug, thank you for your innovative creativity and the willingness to share
it with all of us. I wish you and your family all the best. You will be
missed.

Dan, thank you for your years of dedication and maintenance of the ARSList.
Misi and Jason thank you for your part in supporting of the list.

Thank you to all you contributors. Together we have helped make each others
job a little easier.





On Wed, Oct 2, 2019 at 6:24 PM Tales - Grupos 
wrote:

> So surprised with this that I sent the email before complete it with my
> wishes to Doug.
>
> Doug, I wish you all the best on your life after this retirement. We’ll
> miss you. You deserve all the best things in your retirement years to come.
>
>
> Tales.
>
>
> Em 2 de outubro de 2019 às 19:12:23, Tales - Grupos (
> gru...@talesparreiras.com.br) escreveu:
>
> Yes, truly sad news.
>
> I met Doug in 2004 at the Washington DC RUG conference and was impressed
> by his charisma and passion for his work, I remember taking some pictures
> with him at the event, he was welcoming people and asking them to tag their
> names on a panel where it had the names of all participants (or almost all)
> as background.
> I also remember playing some video game with him at one of the parties of
> this event and it really struck me because it was so nice to meet the
> person who created the tool I was working on and that he was so friendly
> and charismatic.
> I met him again other times by the years, some meetings and other
> ARS-related events. It certainly had some influence on my career.
>
> Regards,
>
> Tales.
>
>
> Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca (
> arsl...@danielbloom.ca) escreveu:
>
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all
> know, Doug was the creator of the ARSystem as a founding member of Remedy
> Corporation.
>
>
>
> He has always retained the philosophy of supporting the user community,
> even before he accepted my invitation to join this list in 1993.
>
>
>
> After consultation with Jason and Misi, the current custodians of this
> ARSlist, it was decided that I should post to this external list that Doug
> has left, in the hopes that all current and former members of our community
> can express their best wishes here where it can be done outside of a
> Corporation based community and where Doug can of course also read them.
>
>
>
> In Doug’s honor, it was also decided that we would shut down the ARSlist
> permanently on US Thanksgiving, giving folks until then to post their
> comments, and to signify the thanks we give to Doug for all he has done.
>
>
>
> My understanding is that the archives will continue to be available, and
> of course can be saved for posterity.
>
>
>
> For my part, it was sad news that someone who has contributed so much,
> holds so many forward thinking innovative patents singularly and jointly
> with others, would be departing.
>
>
>
> I was supposed to post this yesterday and it took me until today to accept
> that he really had left. I won’t be disappointed if I am proven wrong …….
>
>
>
> Dan
>
> Daniel Bloom
>
> Founder of the ARSlist in November 1993
>
> Active in the Remedy ARSystem world since 1.0
>
>
>
>
> --
> ARSList mailing list
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>
> --
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> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>


-- 
Tom Shurmur

The ARS List
Where answers are found
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tales - Grupos]

So surprised with this that I sent the email before complete it with my
wishes to Doug.

Doug, I wish you all the best on your life after this retirement. We’ll
miss you. You deserve all the best things in your retirement years to come.


Tales.


Em 2 de outubro de 2019 às 19:12:23, Tales - Grupos (
gru...@talesparreiras.com.br) escreveu:

Yes, truly sad news.

I met Doug in 2004 at the Washington DC RUG conference and was impressed by
his charisma and passion for his work, I remember taking some pictures with
him at the event, he was welcoming people and asking them to tag their
names on a panel where it had the names of all participants (or almost all)
as background.
I also remember playing some video game with him at one of the parties of
this event and it really struck me because it was so nice to meet the
person who created the tool I was working on and that he was so friendly
and charismatic.
I met him again other times by the years, some meetings and other
ARS-related events. It certainly had some influence on my career.

Regards,

Tales.


Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca (
arsl...@danielbloom.ca) escreveu:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.



He has always retained the philosophy of supporting the user community,
even before he accepted my invitation to join this list in 1993.



After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.



In Doug’s honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.



My understanding is that the archives will continue to be available, and of
course can be saved for posterity.



For my part, it was sad news that someone who has contributed so much,
holds so many forward thinking innovative patents singularly and jointly
with others, would be departing.



I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won’t be disappointed if I am proven wrong …….



Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0




-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tales - Grupos]

Yes, truly sad news.

I met Doug in 2004 at the Washington DC RUG conference and was impressed by
his charisma and passion for his work, I remember taking some pictures with
him at the event, he was welcoming people and asking them to tag their
names on a panel where it had the names of all participants (or almost all)
as background.
I also remember playing some video game with him at one of the parties of
this event and it really struck me because it was so nice to meet the
person who created the tool I was working on and that he was so friendly
and charismatic.
I met him again other times by the years, some meetings and other
ARS-related events. It certainly had some influence on my career.

Regards,

Tales.


Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca (
arsl...@danielbloom.ca) escreveu:

Doug Mueller’s last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.



He has always retained the philosophy of supporting the user community,
even before he accepted my invitation to join this list in 1993.



After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.



In Doug’s honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.



My understanding is that the archives will continue to be available, and of
course can be saved for posterity.



For my part, it was sad news that someone who has contributed so much,
holds so many forward thinking innovative patents singularly and jointly
with others, would be departing.



I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won’t be disappointed if I am proven wrong …….



Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0




-- 
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https://mailman.rrr.se/cgi/listinfo/arslist
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For Doug Mueller

[Dave Shellman]

Doug Mueller

It has been my pleasure to listen to you at the various RUGs over the years.
Your evenings with Engineering were always so beneficial to the admins that
attended.  You also always were approachable for one on one discussions.

We wish you all the best with your retirement.  Enjoy your new found time
and your family.  I know you will find something exciting to fill the void.

Thank you for the conversations over the years.

Dave Shellman
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Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Tauf Chowdhury]

Well that sucks. Hope it’s on his own terms. Sad to see the list go also but 
understandable. 
All of you admins have done a great job over the years. I wouldn’t be where I 
am today if it wasn’t for the list. You’re all.. ok most of you..  are amazing 
individuals and I wish you all the best in the future. Feel free to connect 
with me on LinkedIn. Thanks everyone! 

-Tauf Chowdhury


Sent from my iPhone

> On Oct 2, 2019, at 5:46 PM, arsl...@danielbloom.ca wrote:
> 
> 
> Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, 
> Doug was the creator of the ARSystem as a founding member of Remedy 
> Corporation.
>  
> He has always retained the philosophy of supporting the user community, even 
> before he accepted my invitation to join this list in 1993.
>  
> After consultation with Jason and Misi, the current custodians of this 
> ARSlist, it was decided that I should post to this external list that Doug 
> has left, in the hopes that all current and former members of our community 
> can express their best wishes here where it can be done outside of a 
> Corporation based community and where Doug can of course also read them.
>  
> In Doug’s honor, it was also decided that we would shut down the ARSlist 
> permanently on US Thanksgiving, giving folks until then to post their 
> comments, and to signify the thanks we give to Doug for all he has done.
>  
> My understanding is that the archives will continue to be available, and of 
> course can be saved for posterity.
>  
> For my part, it was sad news that someone who has contributed so much, holds 
> so many forward thinking innovative patents singularly and jointly with 
> others, would be departing.
>  
> I was supposed to post this yesterday and it took me until today to accept 
> that he really had left. I won’t be disappointed if I am proven wrong …….
>  
> Dan
> Daniel Bloom
> Founder of the ARSlist in November 1993
> Active in the Remedy ARSystem world since 1.0
>  
>  
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
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Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[arslist]

Doug Mueller's last day at BMC was Monday, September 30th. As we all know,
Doug was the creator of the ARSystem as a founding member of Remedy
Corporation.

 

He has always retained the philosophy of supporting the user community, even
before he accepted my invitation to join this list in 1993.

 

After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside of a
Corporation based community and where Doug can of course also read them.

 

In Doug's honor, it was also decided that we would shut down the ARSlist
permanently on US Thanksgiving, giving folks until then to post their
comments, and to signify the thanks we give to Doug for all he has done.

 

My understanding is that the archives will continue to be available, and of
course can be saved for posterity.

 

For my part, it was sad news that someone who has contributed so much, holds
so many forward thinking innovative patents singularly and jointly with
others, would be departing. 

 

I was supposed to post this yesterday and it took me until today to accept
that he really had left. I won't be disappointed if I am proven wrong ...

 

Dan

Daniel Bloom

Founder of the ARSlist in November 1993

Active in the Remedy ARSystem world since 1.0

 

 

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Re: How to duplicate 1000 records without a time out?

[Theo Fondse]

Hi Thomas,

I might have misread your requirement here.. :-)

Where do you need the "backup" data to end up and how are you doing it
currently?

The fastest way to get data out of Remedy is with an SQL query directly on
the DB, but even that may time out if there is too much data.

At the very least, you will have to have a two-phased approach using a
staging form of some kind that kicks off an external export process that
does the "export" work outside of Remedy to avoid the timeout issue.


Best Regards,
Theo

On Tue, Oct 1, 2019 at 9:46 AM Theo Fondse  wrote:

> Hi Thomas,
>
> Yes, this could be done by using a staging form.
> You need to have a 3-phased approach.
>
>-
>- Phase 1 submits ONLY the EntryID of the source record to the staging
>form and returns a confirmation message to the user.
>- Phase 2 is done by an escalation running on the staging form that
>triggers workflow to collect the rest of the fields data to be duplicated
>and then does a push field to create the new duplicate record on the source
>form.
>- Phase 3 is done by archiving that deletes the record from the
>staging form overnight.
>
>
> Best Regards,
> Theo
>
> On Tue, Oct 1, 2019 at 9:10 AM Thomas Miskiewicz 
> wrote:
>
>> Hi Listers
>>
>> User clicks on the button to take a back up off 1000 records. Is there a
>> way to achieve that using filter workflow without causing a time out for
>> the User?
>>
>> Thank you
>>
>> Thomas
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>
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ARSList mailing list
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Re: How to duplicate 1000 records without a time out?

[Theo Fondse]

Hi Thomas,

Yes, this could be done by using a staging form.
You need to have a 3-phased approach.

   -
   - Phase 1 submits ONLY the EntryID of the source record to the staging
   form and returns a confirmation message to the user.
   - Phase 2 is done by an escalation running on the staging form that
   triggers workflow to collect the rest of the fields data to be duplicated
   and then does a push field to create the new duplicate record on the source
   form.
   - Phase 3 is done by archiving that deletes the record from the staging
   form overnight.


Best Regards,
Theo

On Tue, Oct 1, 2019 at 9:10 AM Thomas Miskiewicz  wrote:

> Hi Listers
>
> User clicks on the button to take a back up off 1000 records. Is there a
> way to achieve that using filter workflow without causing a time out for
> the User?
>
> Thank you
>
> Thomas
> --
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>
-- 
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How to duplicate 1000 records without a time out?

[Thomas Miskiewicz]

Hi Listers

User clicks on the button to take a back up off 1000 records. Is there a way to 
achieve that using filter workflow without causing a time out for the User?

Thank you 

Thomas 
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Test Email...

[David Davis]

Hello Joe!


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Wed, Sep 18, 2019 at 10:03 PM Joe DeSouza via ARSList <
arslist@arslist.org> wrote:

> Test after being re-added..
>
> Cheers
>
> Joe D'Souza
> --
> ARSList mailing list
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>
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Test Email...

[Joe DeSouza via ARSList]

Test after being re-added..

Cheers

Joe D'Souza-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

ADM: Timing Test

[Jason Miller]

Just checking all the bits are working. Please disregard.

Jason Miller
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Re: Atrium Core 9.1.07 issue

[Ravindrakumar Rodge]

1. As you are accessing from midtier, I would check with fiddler log to
find out the call, that will help me identify it's corresponding midtier
call in midtier log which in turn will help with server side API call in
server API, SQL, fltr logs. I have a feeling that +VER call would be
failing.

Regards,
Ravi


On Wed 4 Sep, 2019, 10:55 AM Shivanand Jeerigiwad, <
shivanand.jeerigi...@gmail.com> wrote:

> Hi Kunal/Salman,
>
> No records stuck in the OBJSTR forms.
>
>
> Mid Tier : 9.1.08
> AR Server : 9.1.07
> Atrium Core: 9.1.07
> Linux Box
>
> Regards,
>
> Shiva
> +91 9986985798
>
>
>
> On Tue, Sep 3, 2019 at 9:49 PM Salman Shaikh 
> wrote:
>
>> Can you share the OS details on which AR/Atrium Core installed?
>>
>> On Tue, Sep 3, 2019, 8:12 PM Kunal Shah  wrote:
>>
>>> Check the below form.
>>>
>>> Form : OBJSTR:Class and OBJSTR:Attribute definition check any pending
>>> record.
>>>
>>>
>>> Regards
>>> Kunal Shah
>>>
>>> On Tue, Sep 3, 2019, 7:56 PM Shivanand Jeerigiwad <
>>> shivanand.jeerigi...@gmail.com> wrote:
>>>
 Hi Kunal

 Tried with that option already.  No help as such..

 On Tue, Sep 3, 2019, 7:48 PM Kunal Shah  wrote:

> Hello
>
>
> Perform the mid tier hard cache flush on all the mid tier.
>
>
> Regards
> Kunal Shah
>
> On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad <
> shivanand.jeerigi...@gmail.com> wrote:
>
>> HI Team,
>>
>> After upgrading to 9.1.07 we are not able login to the Atrium Core.
>>
>> Getting below error.
>> Atrium Core Console doesn't work, Authentication Error, Message box
>> says [Object Object]
>>
>> It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07...
>> Is anybody faced this issue or any solutions ?
>>
>>
>> Regards,
>>
>> Shiva
>> +91 9986985798
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
 --
 ARSList mailing list
 ARSList@arslist.org
 https://mailman.rrr.se/cgi/listinfo/arslist

>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
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>
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Re: Atrium Core 9.1.07 issue

[Shivanand Jeerigiwad]

Hi Kunal/Salman,

No records stuck in the OBJSTR forms.


Mid Tier : 9.1.08
AR Server : 9.1.07
Atrium Core: 9.1.07
Linux Box

Regards,

Shiva
+91 9986985798



On Tue, Sep 3, 2019 at 9:49 PM Salman Shaikh 
wrote:

> Can you share the OS details on which AR/Atrium Core installed?
>
> On Tue, Sep 3, 2019, 8:12 PM Kunal Shah  wrote:
>
>> Check the below form.
>>
>> Form : OBJSTR:Class and OBJSTR:Attribute definition check any pending
>> record.
>>
>>
>> Regards
>> Kunal Shah
>>
>> On Tue, Sep 3, 2019, 7:56 PM Shivanand Jeerigiwad <
>> shivanand.jeerigi...@gmail.com> wrote:
>>
>>> Hi Kunal
>>>
>>> Tried with that option already.  No help as such..
>>>
>>> On Tue, Sep 3, 2019, 7:48 PM Kunal Shah  wrote:
>>>
 Hello


 Perform the mid tier hard cache flush on all the mid tier.


 Regards
 Kunal Shah

 On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad <
 shivanand.jeerigi...@gmail.com> wrote:

> HI Team,
>
> After upgrading to 9.1.07 we are not able login to the Atrium Core.
>
> Getting below error.
> Atrium Core Console doesn't work, Authentication Error, Message box
> says [Object Object]
>
> It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07...
> Is anybody faced this issue or any solutions ?
>
>
> Regards,
>
> Shiva
> +91 9986985798
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
 --
 ARSList mailing list
 ARSList@arslist.org
 https://mailman.rrr.se/cgi/listinfo/arslist

>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Re: Atrium Core 9.1.07 issue

[Salman Shaikh]

Can you share the OS details on which AR/Atrium Core installed?

On Tue, Sep 3, 2019, 8:12 PM Kunal Shah  wrote:

> Check the below form.
>
> Form : OBJSTR:Class and OBJSTR:Attribute definition check any pending
> record.
>
>
> Regards
> Kunal Shah
>
> On Tue, Sep 3, 2019, 7:56 PM Shivanand Jeerigiwad <
> shivanand.jeerigi...@gmail.com> wrote:
>
>> Hi Kunal
>>
>> Tried with that option already.  No help as such..
>>
>> On Tue, Sep 3, 2019, 7:48 PM Kunal Shah  wrote:
>>
>>> Hello
>>>
>>>
>>> Perform the mid tier hard cache flush on all the mid tier.
>>>
>>>
>>> Regards
>>> Kunal Shah
>>>
>>> On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad <
>>> shivanand.jeerigi...@gmail.com> wrote:
>>>
 HI Team,

 After upgrading to 9.1.07 we are not able login to the Atrium Core.

 Getting below error.
 Atrium Core Console doesn't work, Authentication Error, Message box
 says [Object Object]

 It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07...
 Is anybody faced this issue or any solutions ?


 Regards,

 Shiva
 +91 9986985798

 --
 ARSList mailing list
 ARSList@arslist.org
 https://mailman.rrr.se/cgi/listinfo/arslist

>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Re: Atrium Core 9.1.07 issue

[Kunal Shah]

Check the below form.

Form : OBJSTR:Class and OBJSTR:Attribute definition check any pending
record.


Regards
Kunal Shah

On Tue, Sep 3, 2019, 7:56 PM Shivanand Jeerigiwad <
shivanand.jeerigi...@gmail.com> wrote:

> Hi Kunal
>
> Tried with that option already.  No help as such..
>
> On Tue, Sep 3, 2019, 7:48 PM Kunal Shah  wrote:
>
>> Hello
>>
>>
>> Perform the mid tier hard cache flush on all the mid tier.
>>
>>
>> Regards
>> Kunal Shah
>>
>> On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad <
>> shivanand.jeerigi...@gmail.com> wrote:
>>
>>> HI Team,
>>>
>>> After upgrading to 9.1.07 we are not able login to the Atrium Core.
>>>
>>> Getting below error.
>>> Atrium Core Console doesn't work, Authentication Error, Message box says
>>> [Object Object]
>>>
>>> It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07...
>>> Is anybody faced this issue or any solutions ?
>>>
>>>
>>> Regards,
>>>
>>> Shiva
>>> +91 9986985798
>>>
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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Re: Atrium Core 9.1.07 issue

[Shivanand Jeerigiwad]

Hi Kunal

Tried with that option already.  No help as such..

On Tue, Sep 3, 2019, 7:48 PM Kunal Shah  wrote:

> Hello
>
>
> Perform the mid tier hard cache flush on all the mid tier.
>
>
> Regards
> Kunal Shah
>
> On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad <
> shivanand.jeerigi...@gmail.com> wrote:
>
>> HI Team,
>>
>> After upgrading to 9.1.07 we are not able login to the Atrium Core.
>>
>> Getting below error.
>> Atrium Core Console doesn't work, Authentication Error, Message box says
>> [Object Object]
>>
>> It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07...
>> Is anybody faced this issue or any solutions ?
>>
>>
>> Regards,
>>
>> Shiva
>> +91 9986985798
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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Re: Atrium Core 9.1.07 issue

[Kunal Shah]

Hello


Perform the mid tier hard cache flush on all the mid tier.


Regards
Kunal Shah

On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad <
shivanand.jeerigi...@gmail.com> wrote:

> HI Team,
>
> After upgrading to 9.1.07 we are not able login to the Atrium Core.
>
> Getting below error.
> Atrium Core Console doesn't work, Authentication Error, Message box says
> [Object Object]
>
> It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07...
> Is anybody faced this issue or any solutions ?
>
>
> Regards,
>
> Shiva
> +91 9986985798
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Atrium Core 9.1.07 issue

[Shivanand Jeerigiwad]

HI Team,

After upgrading to 9.1.07 we are not able login to the Atrium Core.

Getting below error.
Atrium Core Console doesn't work, Authentication Error, Message box says
[Object Object]

It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07...
Is anybody faced this issue or any solutions ?


Regards,

Shiva
+91 9986985798
-- 
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Change schedule question

[Thomas Miskiewicz]

Hi List

a change has been scheduled for 11.07.2019 13:00 - 11.07.2019 23:00 but one of 
the tasks has accidentally been scheduled outside of this windows. Is this a 
bug or a feature? Where can I find the documentation of this functionality?


Thanks


Thomas
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AW: How to run a job on individual servers?

[Conny.Martin]

Hi Thomas,

it seems like you‘re using SET-Fields $PROCESS$, which is used to get the 
STDOUT of the started process assigned to a field. This makes no sense as 
you’re redirecting STDOUT to /dev/null. So in this case use RUN-PROCESS instead 
of Set-Fields.
But your problem seems to be, that ssh is not in $PATH (returncode 127 
indicates this). So try to use an absolute path like /usr/bin/ssh or wherever 
your ssh client is installed.

KR Conny

Von: ARSList  Im Auftrag von Thomas Miskiewicz
Gesendet: Freitag, 30. August 2019 08:28
An: ARSList 
Betreff: Re: How to run a job on individual servers?

Hi Conny,

I setup the ssh stuff on the boxes and it work from the command line, however 
from a filter it doesn’t


Der angeforderte Prozess kann nicht ausgeführt werden. (ARERR 341)


 --> Bestanden - Aktionen durchf�hren
  
 0 : Felder einstellen
  
   Aktion (536870919) =
  
 /* Fr Aug 30 2019 08:10:27.4470 */ ssh 
user@our.box 
/here_the_path/monitor_user.sh 2>/dev/null >/dev/null
  
 /* Fr Aug 30 2019 08:10:28.5390 */ Exit code: 127  
Value:
  
 /* Fr Aug 30 2019 08:10:28.5390 */ Error evaluating 
assignment for field 536870915
com.bmc.arsys.domain.process.ExternalProcessExecutionException: ERROR (341): 
Der angeforderte Prozess kann nicht ausgef�hrt werden.;
at 
com.bmc.arsys.server.domain.util.process.ExternalProcessEvaluatorFactory$ExternalProcessEvaluator.runCommand(ExternalProcessEvaluatorFactory.java:306)
 ~[bundlefile:9.1.03-SNAPSHOT]

Any idea why?


Thomas


On 21. Aug 2019, at 13:44, 
conny.mar...@t-systems.com wrote:

Hi,

if you're on *x, you can do something like

RUN-PROCESS ssh server1 /path/to/your/licensetracker
RUN-PROCESS ssh server2 /path/to/your/licensetracker
RUN-PROCESS ssh server3 /path/to/your/licensetracker

within an escalation. If escalations are running on server1 it will connect via 
ssh to itself, which does not really matter.

KR Conny

-Ursprüngliche Nachricht-
Von: ARSList mailto:arslist-boun...@arslist.org>> 
Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 13:21
An: ARSList mailto:arslist@arslist.org>>
Betreff: Re: How to run a job on individual servers?

We're collecting license information on each individual server reading the 
user.log I’m looking for a way to trigger the action on each individual server 
without having to use a cron job.


On 21. Aug 2019, at 13:18, Tauf Chowdhury 
mailto:taufc...@gmail.com>> wrote:

Do you mean escalations? Also is this during a maintenance period or scheduled 
outage? You could always bring up one server at a time and that way you can 
ensure escalations are running on that server if you’re in a server group with 
the failover configured.

Sent from my iPhone


On Aug 21, 2019, at 6:50 AM, Thomas Miskiewicz 
mailto:tmisk...@gmail.com>> wrote:

Hi there

we got three servers in the group and would like to collect information on 
every individual server. We did that in the past using a cron job but would 
prefer escalation which can be controlled by workflow. The problem is 
explanations run only on one of the three servers. Any idea how to trigger 
workflow on each individual server?


Thomas
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Re: How to run a job on individual servers?

[Thomas Miskiewicz]

Hi Conny,

I setup the ssh stuff on the boxes and it work from the command line, however 
from a filter it doesn’t


Der angeforderte Prozess kann nicht ausgeführt werden. (ARERR 341)


 --> Bestanden - Aktionen durchf�hren
  
 0 : Felder einstellen
  
   Aktion (536870919) = 
  
 /* Fr Aug 30 2019 08:10:27.4470 */ ssh user@o 
ur.box 
/here_the_path/monitor_user.sh 2>/dev/null >/dev/null
  
 /* Fr Aug 30 2019 08:10:28.5390 */ Exit code: 127  
Value: 
  
 /* Fr Aug 30 2019 08:10:28.5390 */ Error evaluating 
assignment for field 536870915
com.bmc.arsys.domain.process.ExternalProcessExecutionException: ERROR (341): 
Der angeforderte Prozess kann nicht ausgef�hrt werden.; 
at 
com.bmc.arsys.server.domain.util.process.ExternalProcessEvaluatorFactory$ExternalProcessEvaluator.runCommand(ExternalProcessEvaluatorFactory.java:306)
 ~[bundlefile:9.1.03-SNAPSHOT]

Any idea why?


Thomas

> On 21. Aug 2019, at 13:44, conny.mar...@t-systems.com wrote:
> 
> Hi,
> 
> if you're on *x, you can do something like 
> 
> RUN-PROCESS ssh server1 /path/to/your/licensetracker
> RUN-PROCESS ssh server2 /path/to/your/licensetracker
> RUN-PROCESS ssh server3 /path/to/your/licensetracker
> 
> within an escalation. If escalations are running on server1 it will connect 
> via ssh to itself, which does not really matter.
> 
> KR Conny
> 
> -Ursprüngliche Nachricht-
> Von: ARSList  Im Auftrag von Thomas Miskiewicz
> Gesendet: Mittwoch, 21. August 2019 13:21
> An: ARSList 
> Betreff: Re: How to run a job on individual servers?
> 
> We're collecting license information on each individual server reading the 
> user.log I’m looking for a way to trigger the action on each individual 
> server without having to use a cron job.
> 
>> On 21. Aug 2019, at 13:18, Tauf Chowdhury  wrote:
>> 
>> Do you mean escalations? Also is this during a maintenance period or 
>> scheduled outage? You could always bring up one server at a time and that 
>> way you can ensure escalations are running on that server if you’re in a 
>> server group with the failover configured. 
>> 
>> Sent from my iPhone
>> 
>>> On Aug 21, 2019, at 6:50 AM, Thomas Miskiewicz  wrote:
>>> 
>>> Hi there
>>> 
>>> we got three servers in the group and would like to collect information on 
>>> every individual server. We did that in the past using a cron job but would 
>>> prefer escalation which can be controlled by workflow. The problem is 
>>> explanations run only on one of the three servers. Any idea how to trigger 
>>> workflow on each individual server?
>>> 
>>> 
>>> Thomas
>>> -- 
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>> 
>> -- 
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
> 
> 
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Re: Using Business Time 2.0 in customer applications?

[Irina Solarcuka]

Hi Jan,

Please take a look at this topic - https://communities.bmc.com/thread/42468
It may be helpful

BR,
Irina Solarchuk


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

пн, 26 авг. 2019 г. в 12:17, Jan Lindhardsen via ARSList <
arslist@arslist.org>:

> Hi Listers!
>
> I’ve always been using the “original" Business Time function in my ARS
> workflow, but now I’m tasked with rewriting an old assignment
> functionality, and I thought that I might be better off using the Version 2
> Business Time functionality.
>
> But I honestly doest really understand the relationships between Business
> Times, Shared entities and (in my case) Support Groups.
>
> I was expecting to some system forms with a GUI to create these
> relationships, but I only have backend forms
>
>- Business Time Segment
>- Business Time Shared Entity
>
> And a couple of associates join forms.
>
> How is this supposed to be maintained in a non-ITSM environment? Is it at
> all, or am I better off sticking to what I know (the original Business Time
> functionality)?
> Anyone having built an admin Gui for this, who want to share?
>
> /Jan
>
>
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How to Access the complete Atrium Integrate Schedule?

[Thomas Miskiewicz]

Hi Listers,

I need to reschedule a few AI jobs and would like to get the complete schedule 
of all jobs but I don’t know how…

Is there a way or do I have to open each and every job?


Thank you

Thomas
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Using Business Time 2.0 in customer applications?

[Jan Lindhardsen via ARSList]

Hi Listers!

I’ve always been using the “original" Business Time function in my ARS 
workflow, but now I’m tasked with rewriting an old assignment functionality, 
and I thought that I might be better off using the Version 2 Business Time 
functionality.

But I honestly doest really understand the relationships between Business 
Times, Shared entities and (in my case) Support Groups.

I was expecting to some system forms with a GUI to create these relationships, 
but I only have backend forms
Business Time Segment
Business Time Shared Entity
And a couple of associates join forms.

How is this supposed to be maintained in a non-ITSM environment? Is it at all, 
or am I better off sticking to what I know (the original Business Time 
functionality)?
Anyone having built an admin Gui for this, who want to share?

/Jan


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Re: DON'T unsubscribe me

[jortega999 .]

Yeah, I'm about to join the ex-Remedy club as my employer is about to get
SNOWblinded next month. It's been a 15 year journey, but I refuse to let go
of the ARSlist, like Claire.
If any of you need anybody that needs an old Remedy guy in Texas, please
let me know.
Remedy Jesus

On Fri, Aug 23, 2019, 6:26 PM Timothy Powell <
timothy.pow...@pbs-consulting.com> wrote:

> I’m still hanging on to my Remedy mouse pads and coffee cups….
>
>
>
> /tp
>
>
>
> *From:* ARSList  *On Behalf Of *Dave Shellman
> *Sent:* Friday, August 23, 2019 7:00 PM
> *To:* ARSList 
> *Subject:* Re: DON'T unsubscribe me
>
>
>
> Her Remedy stuff that’s hanging around for occasional searches.
>
>
>
> Dave
>
>
>
> On Fri, Aug 23, 2019 at 5:43 PM LJ LongWing  wrote:
>
> What kinda stuff?
>
>
>
> On August 23, 2019 3:31:27 PM "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
> Even though I don’t do Remedy any more, I would be lost without you  J
>
>
>
>
>
>
>
>
> Besides when I figure out what to do with my “stuff”  I’ll share it here!
> The suckers that left will have left too soon!
>
> --
>
> ARSList mailing list
>
> ARSList@arslist.org
>
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
>
>
>
> --
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>
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RE: DON'T unsubscribe me

[Timothy Powell]

I’m still hanging on to my Remedy mouse pads and coffee cups….

 

/tp

 

From: ARSList  On Behalf Of Dave Shellman
Sent: Friday, August 23, 2019 7:00 PM
To: ARSList 
Subject: Re: DON'T unsubscribe me

 

Her Remedy stuff that’s hanging around for occasional searches.

 

Dave

 

On Fri, Aug 23, 2019 at 5:43 PM LJ LongWing mailto:lj.longw...@gmail.com> > wrote:

What kinda stuff?

 

On August 23, 2019 3:31:27 PM "Sanford, Claire" 
mailto:claire.sanf...@memorialhermann.org> 
> wrote:

Even though I don’t do Remedy any more, I would be lost without you  :) 
   

 

 

 

Besides when I figure out what to do with my “stuff”  I’ll share it here!  The 
suckers that left will have left too soon!

-- 

ARSList mailing list

ARSList@arslist.org  

https://mailman.rrr.se/cgi/listinfo/arslist

 

 

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Re: DON'T unsubscribe me

[Dave Shellman]

Her Remedy stuff that’s hanging around for occasional searches.

Dave

On Fri, Aug 23, 2019 at 5:43 PM LJ LongWing  wrote:

> What kinda stuff?
>
> On August 23, 2019 3:31:27 PM "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
>> Even though I don’t do Remedy any more, I would be lost without you  J
>>
>>
>>
>>
>>
>>
>>
>>
>> Besides when I figure out what to do with my “stuff”  I’ll share it
>> here!  The suckers that left will have left too soon!
>>
> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
> --
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Re: DON'T unsubscribe me

[Jason Miller]

I wouldn't even think of it Claire. You are still part of the family.

Jason

On Fri, Aug 23, 2019 at 4:31 PM Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> Even though I don’t do Remedy any more, I would be lost without you  J
>
>
>
>
>
>
>
>
> Besides when I figure out what to do with my “stuff”  I’ll share it here!
> The suckers that left will have left too soon!
> --
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> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Re: DON'T unsubscribe me

[LJ LongWing]

What kinda stuff?

On August 23, 2019 3:31:27 PM "Sanford, Claire" 
 wrote:

Even though I don’t do Remedy any more, I would be lost without you
J



Besides when I figure out what to do with my “stuff”  I’ll share it here!  
The suckers that left will have left too soon!

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DON'T unsubscribe me

[Sanford, Claire]

Even though I don’t do Remedy any more, I would be lost without you  ☺



Besides when I figure out what to do with my “stuff”  I’ll share it here!  The 
suckers that left will have left too soon!
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RE: DSO creating duplicates

[Jeff Lockemy]

Hi Thomas,

Here are a couple of defect numbers for you:

SW00549254
SW00542850

You can search them under case management on the support website, and they may 
be referenced in some later release notes.

Cheers,
Jeff


-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Friday, August 23, 2019 8:34 AM
To: ARSList 
Subject: Re: DSO creating duplicates

Thank you for the quick reaction, Jeff. It’s interesting because I was looking 
Through the release notes today and hardly found anything regarding DSO...

I wish I could find something that would justify an upgrade...

> On 23. Aug 2019, at 17:27, Jeff Lockemy  wrote:
> 
> Hi Thomas,
> 
> There were multiple issues that we had with DSO in 9.1.x that we had to work 
> with BMC on.  They fixed them in later patch releases, so my recommendation 
> would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
> should alleviate the issues that you are experiencing.
> 
> Best,
> Jeff
> 
> 
> -Original Message-
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: Friday, August 23, 2019 8:11 AM
> To: ARSList 
> Subject: DSO creating duplicates
> 
> Hello Listers
> 
> we transfer from Server A to B using DSO with the Option independent copy and 
> overwrite if you find something.
> 
> So some reason DSO is trying to create a record twice, ignores the Overwrite 
> instruction and violated the unique index on the Request ID
> 
> We’re using 9.1.001 201811140711
> 
> Any ideas?
> 
> LOG
> 
> 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
> B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
> B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
> B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
> (B88.C1 = '00020438')
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
> ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
> (protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN 
> TRANSACTION
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
> prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
> parameters to prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
> T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
> T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, 
> T88.C536870928, T88.C536870929, T88.C536870939, B88.C536870943, 
> B88.CO536870943, B88.CC536870943, B88.C536870944, B88.CO536870944, 
> B88.CC536870944, B88.C536870945, B88.CO536870945, B88.CC536870945, 
> T88.C536870965, T88.C536870979, T88.C536871028, T88.C536871034, 
> T88.C536871035, T88.C536871041, T88.C536871048, T88.C536871061, 
> T88.C536871076, T88.C536871077, T88.C536871085, T88.C536871090, 
> T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
> T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, 
> T88.C536871138, T88.C536871149, T88.C536871172, T88.C536871180, 
> T88.C536871186, T88.C536871189, T88.C536871201, T88.C536871206, 
> T88.C536871212, T88.C536871213, T88.C536871215, T88.C536871216, 
> T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
> T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, 
> T88.C536871245, T88.C536871249, T88.C536871250, T88.C536871253, 
> T88.C536871254, T88.C536871257, T88.C536871258, T88.C536871259, 
> T88.C536871263, T88.C536871264, T88.C536871268, T88.C536871269, 
> T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
> T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, 
> T88.C536871306, T88.C536871307, T88.C536871308, T88.C536871310, 
> T88.C536871314, T88.C536871315, T88.C536871316, T88.C536871317, 
> T88.C536871318, T88.C536871319, T88.C536871323, T88.C536871325, 
> T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
> T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, 
> T88.C536871344, T88.C536871345, T88.C536871346, T88.C536871347, 
> T88.C536871354, T88.C536871355, T88.C536871358, T88.C536871359, 
> T88.C536871360, T88.C536871361, T88.C536871362, T88.C536871363, 
> T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
> T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, 
> T88.C536871372, T88.C536871373, T88.C536871374, T88.C536871375, 
> T88.C536871376, T88.C536871380, T88.C536871381, T88.C536871382, 
> T88.C536871385, T88.C536871387, T88.C536871388, T88.C536871390, 
> T88.C536871391, T88.C536871392, T88.C536871393, T88.C536871394, 
> T88.C536871419, T88.C536871423, T88.C536871426, T88.C536871429, 
> T88.C536871430, T88.C536871431, T88.C536871432, T88.C536871433, 
> T88.C536871435, T88.C536871436, 

AW: DSO creating duplicates

[Conny.Martin]

We also had issues with DSO and ours was fixed with 9.1.07

KR Conny

-Ursprüngliche Nachricht-
Von: ARSList  Im Auftrag von Thomas Miskiewicz
Gesendet: Freitag, 23. August 2019 17:34
An: ARSList 
Betreff: Re: DSO creating duplicates

Thank you for the quick reaction, Jeff. It’s interesting because I was looking 
Through the release notes today and hardly found anything regarding DSO...

I wish I could find something that would justify an upgrade...

> On 23. Aug 2019, at 17:27, Jeff Lockemy  wrote:
> 
> Hi Thomas,
> 
> There were multiple issues that we had with DSO in 9.1.x that we had to work 
> with BMC on.  They fixed them in later patch releases, so my recommendation 
> would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
> should alleviate the issues that you are experiencing.
> 
> Best,
> Jeff
> 
> 
> -Original Message-
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: Friday, August 23, 2019 8:11 AM
> To: ARSList 
> Subject: DSO creating duplicates
> 
> Hello Listers
> 
> we transfer from Server A to B using DSO with the Option independent copy and 
> overwrite if you find something.
> 
> So some reason DSO is trying to create a record twice, ignores the Overwrite 
> instruction and violated the unique index on the Request ID
> 
> We’re using 9.1.001 201811140711
> 
> Any ideas?
> 
> LOG
> 
> 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
> B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
> B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
> B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
> (B88.C1 = '00020438')
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
> ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
> (protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN 
> TRANSACTION
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
> prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
> parameters to prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
> T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
> T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, 
> T88.C536870928, T88.C536870929, T88.C536870939, B88.C536870943, 
> B88.CO536870943, B88.CC536870943, B88.C536870944, B88.CO536870944, 
> B88.CC536870944, B88.C536870945, B88.CO536870945, B88.CC536870945, 
> T88.C536870965, T88.C536870979, T88.C536871028, T88.C536871034, 
> T88.C536871035, T88.C536871041, T88.C536871048, T88.C536871061, 
> T88.C536871076, T88.C536871077, T88.C536871085, T88.C536871090, 
> T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
> T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, 
> T88.C536871138, T88.C536871149, T88.C536871172, T88.C536871180, 
> T88.C536871186, T88.C536871189, T88.C536871201, T88.C536871206, 
> T88.C536871212, T88.C536871213, T88.C536871215, T88.C536871216, 
> T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
> T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, 
> T88.C536871245, T88.C536871249, T88.C536871250, T88.C536871253, 
> T88.C536871254, T88.C536871257, T88.C536871258, T88.C536871259, 
> T88.C536871263, T88.C536871264, T88.C536871268, T88.C536871269, 
> T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
> T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, 
> T88.C536871306, T88.C536871307, T88.C536871308, T88.C536871310, 
> T88.C536871314, T88.C536871315, T88.C536871316, T88.C536871317, 
> T88.C536871318, T88.C536871319, T88.C536871323, T88.C536871325, 
> T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
> T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, 
> T88.C536871344, T88.C536871345, T88.C536871346, T88.C536871347, 
> T88.C536871354, T88.C536871355, T88.C536871358, T88.C536871359, 
> T88.C536871360, T88.C536871361, T88.C536871362, T88.C536871363, 
> T88.C536871364, T88.C536
871365, T88.C536871366, T88.C536871367, T88.C536871368, T88.C536871369, 
T88.C536871370, T88.C536871371, T88.C536871372, T88.C536871373, T88.C536871374, 
T88.C536871375, T88.C536871376, T88.C536871380, T88.C536871381, T88.C536871382, 
T88.C536871385, T88.C536871387, T88.C536871388, T88.C536871390, T88.C536871391, 
T88.C536871392, T88.C536871393, T88.C536871394, T88.C536871419, T88.C536871423, 
T88.C536871426, T88.C536871429, T88.C536871430, T88.C536871431, T88.C536871432, 
T88.C536871433, T88.C536871435, T88.C536871436, T88.C536871437, T88.C536871438, 
T88.C536871439, T88.C536871440, T88.C536871442, T88.C536871453, T88.C536871454, 
T88.C536871455, T88.C536871457, T88.C536871459, T88.C536871462, T88.C536871489, 

Re: DSO creating duplicates

[Thomas Miskiewicz]

Thank you for the quick reaction, Jeff. It’s interesting because I was looking 
Through the release notes today and hardly found anything regarding DSO...

I wish I could find something that would justify an upgrade...

> On 23. Aug 2019, at 17:27, Jeff Lockemy  wrote:
> 
> Hi Thomas,
> 
> There were multiple issues that we had with DSO in 9.1.x that we had to work 
> with BMC on.  They fixed them in later patch releases, so my recommendation 
> would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
> should alleviate the issues that you are experiencing.
> 
> Best,
> Jeff
> 
> 
> -Original Message-
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: Friday, August 23, 2019 8:11 AM
> To: ARSList 
> Subject: DSO creating duplicates
> 
> Hello Listers
> 
> we transfer from Server A to B using DSO with the Option independent copy and 
> overwrite if you find something.
> 
> So some reason DSO is trying to create a record twice, ignores the Overwrite 
> instruction and violated the unique index on the Request ID
> 
> We’re using 9.1.001 201811140711
> 
> Any ideas?
> 
> LOG
> 
> 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
> B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
> B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
> B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
> (B88.C1 = '00020438')
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
> ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
> (protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN 
> TRANSACTION
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
> prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
> parameters to prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
> T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
> T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, 
> T88.C536870928, T88.C536870929, T88.C536870939, B88.C536870943, 
> B88.CO536870943, B88.CC536870943, B88.C536870944, B88.CO536870944, 
> B88.CC536870944, B88.C536870945, B88.CO536870945, B88.CC536870945, 
> T88.C536870965, T88.C536870979, T88.C536871028, T88.C536871034, 
> T88.C536871035, T88.C536871041, T88.C536871048, T88.C536871061, 
> T88.C536871076, T88.C536871077, T88.C536871085, T88.C536871090, 
> T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
> T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, 
> T88.C536871138, T88.C536871149, T88.C536871172, T88.C536871180, 
> T88.C536871186, T88.C536871189, T88.C536871201, T88.C536871206, 
> T88.C536871212, T88.C536871213, T88.C536871215, T88.C536871216, 
> T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
> T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, 
> T88.C536871245, T88.C536871249, T88.C536871250, T88.C536871253, 
> T88.C536871254, T88.C536871257, T88.C536871258, T88.C536871259, 
> T88.C536871263, T88.C536871264, T88.C536871268, T88.C536871269, 
> T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
> T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, 
> T88.C536871306, T88.C536871307, T88.C536871308, T88.C536871310, 
> T88.C536871314, T88.C536871315, T88.C536871316, T88.C536871317, 
> T88.C536871318, T88.C536871319, T88.C536871323, T88.C536871325, 
> T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
> T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, 
> T88.C536871344, T88.C536871345, T88.C536871346, T88.C536871347, 
> T88.C536871354, T88.C536871355, T88.C536871358, T88.C536871359, 
> T88.C536871360, T88.C536871361, T88.C536871362, T88.C536871363, 
> T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
> T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, 
> T88.C536871372, T88.C536871373, T88.C536871374, T88.C536871375, 
> T88.C536871376, T88.C536871380, T88.C536871381, T88.C536871382, 
> T88.C536871385, T88.C536871387, T88.C536871388, T88.C536871390, 
> T88.C536871391, T88.C536871392, T88.C536871393, T88.C536871394, 
> T88.C536871419, T88.C536871423, T88.C536871426, T88.C536871429, 
> T88.C536871430, T88.C536871431, T88.C536871432, T88.C536871433, 
> T88.C536871435, T88.C536871436, T88.C536871437, T88.C536871438, 
> T88.C536871439, T88.C536871440, T88.C536871442, T88.C536871453, 
> T88.C536871454, T88.C536871455, T88.C536871457, T88.C536871459, 
> T88.C536871462, T88.C536871489, T88.C536871490, T88.C536871491, 
> T88.C536871492, T88.C536871493, T88.C536871494, T88.C536871495, 
> T88.C536871496, T88.C536871497, T88.C536884259, T88.C536884288, 
> T88.C536884289, T88.C536884502, T88.C536884503, 

RE: DSO creating duplicates

[Jeff Lockemy]

Hi Thomas,

There were multiple issues that we had with DSO in 9.1.x that we had to work 
with BMC on.  They fixed them in later patch releases, so my recommendation 
would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
should alleviate the issues that you are experiencing.

Best,
Jeff


-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Friday, August 23, 2019 8:11 AM
To: ARSList 
Subject: DSO creating duplicates

Hello Listers

we transfer from Server A to B using DSO with the Option independent copy and 
overwrite if you find something.

So some reason DSO is trying to create a record twice, ignores the Overwrite 
instruction and violated the unique index on the Request ID

We’re using 9.1.001 201811140711

Any ideas?

LOG


  
 /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
(B88.C1 = '00020438')
  
 /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
(protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
  
 /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN TRANSACTION
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
parameters to prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, T88.C536870928, 
T88.C536870929, T88.C536870939, B88.C536870943, B88.CO536870943, 
B88.CC536870943, B88.C536870944, B88.CO536870944, B88.CC536870944, 
B88.C536870945, B88.CO536870945, B88.CC536870945, T88.C536870965, 
T88.C536870979, T88.C536871028, T88.C536871034, T88.C536871035, T88.C536871041, 
T88.C536871048, T88.C536871061, T88.C536871076, T88.C536871077, T88.C536871085, 
T88.C536871090, T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, T88.C536871138, 
T88.C536871149, T88.C536871172, T88.C536871180, T88.C536871186, T88.C536871189, 
T88.C536871201, T88.C536871206, T88.C536871212, T88.C536871213, T88.C536871215, 
T88.C536871216, T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, T88.C536871245, 
T88.C536871249, T88.C536871250, T88.C536871253, T88.C536871254, T88.C536871257, 
T88.C536871258, T88.C536871259, T88.C536871263, T88.C536871264, T88.C536871268, 
T88.C536871269, T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, T88.C536871306, 
T88.C536871307, T88.C536871308, T88.C536871310, T88.C536871314, T88.C536871315, 
T88.C536871316, T88.C536871317, T88.C536871318, T88.C536871319, T88.C536871323, 
T88.C536871325, T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, T88.C536871344, 
T88.C536871345, T88.C536871346, T88.C536871347, T88.C536871354, T88.C536871355, 
T88.C536871358, T88.C536871359, T88.C536871360, T88.C536871361, T88.C536871362, 
T88.C536871363, T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, T88.C536871372, 
T88.C536871373, T88.C536871374, T88.C536871375, T88.C536871376, T88.C536871380, 
T88.C536871381, T88.C536871382, T88.C536871385, T88.C536871387, T88.C536871388, 
T88.C536871390, T88.C536871391, T88.C536871392, T88.C536871393, T88.C536871394, 
T88.C536871419, T88.C536871423, T88.C536871426, T88.C536871429, T88.C536871430, 
T88.C536871431, T88.C536871432, T88.C536871433, T88.C536871435, T88.C536871436, 
T88.C536871437, T88.C536871438, T88.C536871439, T88.C536871440, T88.C536871442, 
T88.C536871453, T88.C536871454, T88.C536871455, T88.C536871457, T88.C536871459, 
T88.C536871462, T88.C536871489, T88.C536871490, T88.C536871491, T88.C536871492, 
T88.C536871493, T88.C536871494, T88.C536871495, T88.C536871496, T88.C536871497, 
T88.C536884259, T88.C536884288, T88.C536884289, T88.C536884502, T88.C536884503, 
T88.C536884504, H88.U0, H88.T0, H88.U1, H88.T1, H88.U2, H88.T2, H88.U3, H88.T3, 
H88.U4, H88.T4, H88.U5, H88.T5, H88.U6, H88.T6, H88.U7, H88.T7, H88.U8, H88.T8, 
H88.U9, H88.T9, H88.U10, H88.T10, H88.U11, H88.T11, H88.U12, H88.T12, H88.U13, 
H88.T13, H88.U14, H88.T14 FROM T88 LEFT JOIN B88 ON (T88.C1 = B88.C1) LEFT JOIN 
H88 ON (T88.C1 = H88.entryId) WHERE (T88.C1 = '00020441')
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7740 */

DSO creating duplicates

[Thomas Miskiewicz]

Hello Listers

we transfer from Server A to B using DSO with the Option independent copy and 
overwrite if you find something.

So some reason DSO is trying to create a record twice, ignores the Overwrite 
instruction and violated the unique index on the Request ID

We’re using 9.1.001 201811140711

Any ideas?

LOG


  
 /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
(B88.C1 = '00020438')
  
 /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
(protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
  
 /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN TRANSACTION
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
parameters to prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, T88.C536870928, 
T88.C536870929, T88.C536870939, B88.C536870943, B88.CO536870943, 
B88.CC536870943, B88.C536870944, B88.CO536870944, B88.CC536870944, 
B88.C536870945, B88.CO536870945, B88.CC536870945, T88.C536870965, 
T88.C536870979, T88.C536871028, T88.C536871034, T88.C536871035, T88.C536871041, 
T88.C536871048, T88.C536871061, T88.C536871076, T88.C536871077, T88.C536871085, 
T88.C536871090, T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, T88.C536871138, 
T88.C536871149, T88.C536871172, T88.C536871180, T88.C536871186, T88.C536871189, 
T88.C536871201, T88.C536871206, T88.C536871212, T88.C536871213, T88.C536871215, 
T88.C536871216, T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, T88.C536871245, 
T88.C536871249, T88.C536871250, T88.C536871253, T88.C536871254, T88.C536871257, 
T88.C536871258, T88.C536871259, T88.C536871263, T88.C536871264, T88.C536871268, 
T88.C536871269, T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, T88.C536871306, 
T88.C536871307, T88.C536871308, T88.C536871310, T88.C536871314, T88.C536871315, 
T88.C536871316, T88.C536871317, T88.C536871318, T88.C536871319, T88.C536871323, 
T88.C536871325, T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, T88.C536871344, 
T88.C536871345, T88.C536871346, T88.C536871347, T88.C536871354, T88.C536871355, 
T88.C536871358, T88.C536871359, T88.C536871360, T88.C536871361, T88.C536871362, 
T88.C536871363, T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, T88.C536871372, 
T88.C536871373, T88.C536871374, T88.C536871375, T88.C536871376, T88.C536871380, 
T88.C536871381, T88.C536871382, T88.C536871385, T88.C536871387, T88.C536871388, 
T88.C536871390, T88.C536871391, T88.C536871392, T88.C536871393, T88.C536871394, 
T88.C536871419, T88.C536871423, T88.C536871426, T88.C536871429, T88.C536871430, 
T88.C536871431, T88.C536871432, T88.C536871433, T88.C536871435, T88.C536871436, 
T88.C536871437, T88.C536871438, T88.C536871439, T88.C536871440, T88.C536871442, 
T88.C536871453, T88.C536871454, T88.C536871455, T88.C536871457, T88.C536871459, 
T88.C536871462, T88.C536871489, T88.C536871490, T88.C536871491, T88.C536871492, 
T88.C536871493, T88.C536871494, T88.C536871495, T88.C536871496, T88.C536871497, 
T88.C536884259, T88.C536884288, T88.C536884289, T88.C536884502, T88.C536884503, 
T88.C536884504, H88.U0, H88.T0, H88.U1, H88.T1, H88.U2, H88.T2, H88.U3, H88.T3, 
H88.U4, H88.T4, H88.U5, H88.T5, H88.U6, H88.T6, H88.U7, H88.T7, H88.U8, H88.T8, 
H88.U9, H88.T9, H88.U10, H88.T10, H88.U11, H88.T11, H88.U12, H88.T12, H88.U13, 
H88.T13, H88.U14, H88.T14 FROM T88 LEFT JOIN B88 ON (T88.C1 = B88.C1) LEFT JOIN 
H88 ON (T88.C1 = H88.entryId) WHERE (T88.C1 = '00020441')
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7740 */Start der 
Filterverarbeitung (Phase 1) -- Vorgang - GET on P_BBK:Problem_Reporting - 
00020441
  
 /* Fr Aug 16 2019 16:33:47.7740 */  Prüfung läuft. "ESP_4.40_P_BBK_Problem_Reporting" (500)
  
 /* Fr Aug 16 2019 16:33:47.7740 */ --> Deaktiviert 
- Filter wird ignoriert.
  
 /* Fr Aug 16 2019 16:33:47.7740 */Ende der 
Filterverarbeitung (Phase 1) -- Vorgang - GET on P_BBK:Problem_Reporting - 
00020441
  
 /* Fr Aug 16 2019 16:33:47.7740 */ COMMIT 
TRANSACTION
  
 /* Fr Aug 16 2019 

DWP Question

[Roger Justice via ARSList]

My customer wants to use DWP as their end user portal to see what they have 
ordered and what open Incidents they have. I have not been able to find any 
documentation of how an Incident created in Remedy can be seen in DWP. I know 
that the Incident Rules allow a SRM SR to be created that allowed the user to 
see open Incident in SRM.

I have been working with DWP since May and have not gotten official training.

Has anyone implemented this?
Thanks
Roger Justice-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: How to run a job on individual servers?

[Andre, Jacques]

Hi Thomas,

I wrote a workflow solution to this problem some time ago, and it still seems 
to work (Just tried it on 9.1.3)

It is basically one form with 2 escalations.

The following information is recorded in the form


  *   User Login Name
  *   License Name (AR User, Change , Incident … etc)
  *   License Type (Fixed, Floating, Read)
  *   Server Name (Server the user is logged into)
  *   Time Acquired (Time the license was acquired)
  *   Duration (How long the user has used the license (In Seconds))
  *   Status (Currently logged in or logged out)

More than happy to share this if it suites your needs.

Kind regards
Jacques Andre



From: ARSList  On Behalf Of Theo Fondse
Sent: 23 August 2019 10:11
To: 'ARSList' 
Subject: RE: How to run a job on individual servers?

Hi Thomas,

Conny has a very good idea. If your organization’s security policies allow for 
it, it will work just fine.

If you wanted / were forced to use a more old-school AR System-based approach, 
you will need to create two dummy forms populated with a record for each server 
in the group and then trigger something like the driver program or arimport 
from a run process triggered by an escalation on Dummy Form 1.
The driver/arimport then does a login to the individual server in the group and 
modify the record for that server on Dummy Form 2.
This can then trigger workflow to execute locally on the intended server in the 
group to do what you want on that specific server.

See 
https://docs.bmc.com/docs/ars91/en/enabling-the-data-import-utility-609071980.html
 for info on running arimport (much easier than doing this with the driver 
program).


Best Regards,

Theo Fondse

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of 
conny.mar...@t-systems.com
Sent: Wednesday, 21 August, 2019 02:11 PM
To: arslist@arslist.org
Subject: AW: How to run a job on individual servers?

I would not recommend to run arsystem as root (from a security point of view) 
For ssh you can use whatever user you like, which has sufficient permissions to 
run your “licensetracker”. You’ll have to make sure, that the user running 
arsystem is able to do ssh to the target servers/user without the need of any 
password. (Public-Key Authentication)

KR Conny
Von: ARSList mailto:arslist-boun...@arslist.org>> 
Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 14:03
An: ARSList mailto:arslist@arslist.org>>
Betreff: Re: How to run a job on individual servers?

Fabulous idea. As which use shall I do the ssh? The system is running as root

On Wed 21. Aug 2019 at 13:46, 
mailto:conny.mar...@t-systems.com>> wrote:
Hi,

if you're on *x, you can do something like

RUN-PROCESS ssh server1 /path/to/your/licensetracker
RUN-PROCESS ssh server2 /path/to/your/licensetracker
RUN-PROCESS ssh server3 /path/to/your/licensetracker

within an escalation. If escalations are running on server1 it will connect via 
ssh to itself, which does not really matter.

KR Conny

-Ursprüngliche Nachricht-
Von: ARSList mailto:arslist-boun...@arslist.org>> 
Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 13:21
An: ARSList mailto:arslist@arslist.org>>
Betreff: Re: How to run a job on individual servers?

We're collecting license information on each individual server reading the 
user.log I’m looking for a way to trigger the action on each individual server 
without having to use a cron job.

> On 21. Aug 2019, at 13:18, Tauf Chowdhury 
> mailto:taufc...@gmail.com>> wrote:
>
> Do you mean escalations? Also is this during a maintenance period or 
> scheduled outage? You could always bring up one server at a time and that way 
> you can ensure escalations are running on that server if you’re in a server 
> group with the failover configured.
>
> Sent from my iPhone
>
>> On Aug 21, 2019, at 6:50 AM, Thomas Miskiewicz 
>> mailto:tmisk...@gmail.com>> wrote:
>>
>> Hi there
>>
>> we got three servers in the group and would like to collect information on 
>> every individual server. We did that in the past using a cron job but would 
>> prefer escalation which can be controlled by workflow. The problem is 
>> explanations run only on one of the three servers. Any idea how to trigger 
>> workflow on each individual server?
>>
>>
>> Thomas
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist


--
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This communication is the property of CenturyLink and may contain confidential 
or privileged information. Unauthorized use of this communication is strictly 
prohibited and 

RE: How to run a job on individual servers?

[Theo Fondse]

Hi Thomas,

 

Conny has a very good idea. If your organization’s security policies allow for 
it, it will work just fine.

 

If you wanted / were forced to use a more old-school AR System-based approach, 
you will need to create two dummy forms populated with a record for each server 
in the group and then trigger something like the driver program or arimport 
from a run process triggered by an escalation on Dummy Form 1. 

The driver/arimport then does a login to the individual server in the group and 
modify the record for that server on Dummy Form 2. 

This can then trigger workflow to execute locally on the intended server in the 
group to do what you want on that specific server.

 

See 
https://docs.bmc.com/docs/ars91/en/enabling-the-data-import-utility-609071980.html
 for info on running arimport (much easier than doing this with the driver 
program).

 

 

Best Regards,

 

Theo Fondse

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of 
conny.mar...@t-systems.com
Sent: Wednesday, 21 August, 2019 02:11 PM
To: arslist@arslist.org
Subject: AW: How to run a job on individual servers?

 

I would not recommend to run arsystem as root (from a security point of view) 
For ssh you can use whatever user you like, which has sufficient permissions to 
run your “licensetracker”. You’ll have to make sure, that the user running 
arsystem is able to do ssh to the target servers/user without the need of any 
password. (Public-Key Authentication)

 

KR Conny

Von: ARSList mailto:arslist-boun...@arslist.org> 
> Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 14:03
An: ARSList mailto:arslist@arslist.org> >
Betreff: Re: How to run a job on individual servers?

 

Fabulous idea. As which use shall I do the ssh? The system is running as root

 

On Wed 21. Aug 2019 at 13:46, mailto:conny.mar...@t-systems.com> > wrote:

Hi,

if you're on *x, you can do something like 

RUN-PROCESS ssh server1 /path/to/your/licensetracker
RUN-PROCESS ssh server2 /path/to/your/licensetracker
RUN-PROCESS ssh server3 /path/to/your/licensetracker

within an escalation. If escalations are running on server1 it will connect via 
ssh to itself, which does not really matter.

KR Conny

-Ursprüngliche Nachricht-
Von: ARSList mailto:arslist-boun...@arslist.org> 
> Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 13:21
An: ARSList mailto:arslist@arslist.org> >
Betreff: Re: How to run a job on individual servers?

We're collecting license information on each individual server reading the 
user.log I’m looking for a way to trigger the action on each individual server 
without having to use a cron job.

> On 21. Aug 2019, at 13:18, Tauf Chowdhury   > wrote:
> 
> Do you mean escalations? Also is this during a maintenance period or 
> scheduled outage? You could always bring up one server at a time and that way 
> you can ensure escalations are running on that server if you’re in a server 
> group with the failover configured. 
> 
> Sent from my iPhone
> 
>> On Aug 21, 2019, at 6:50 AM, Thomas Miskiewicz >  > wrote:
>> 
>> Hi there
>> 
>> we got three servers in the group and would like to collect information on 
>> every individual server. We did that in the past using a cron job but would 
>> prefer escalation which can be controlled by workflow. The problem is 
>> explanations run only on one of the three servers. Any idea how to trigger 
>> workflow on each individual server?
>> 
>> 
>> Thomas
>> -- 
>> ARSList mailing list
>> ARSList@arslist.org  
>> https://mailman.rrr.se/cgi/listinfo/arslist
> 
> -- 
> ARSList mailing list
> ARSList@arslist.org  
> https://mailman.rrr.se/cgi/listinfo/arslist


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RE: [EXTERNAL] Re: Please unsubscribe me

[Nguyen, Tham via ARSList]

Please unsubscribe me also as I’m no longer involve in Remedy activities.  
Thanks.

Regards,

Tham Nguyen

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: Wednesday, August 21, 2019 11:19 AM
To: ARSList
Cc: Oldershaw, Peter (CTR)
Subject: [EXTERNAL] Re: Please unsubscribe me

You have been unsubscribed.

Jason

On Wed, Aug 21, 2019 at 6:26 AM Oldershaw, Peter (CTR) via ARSList 
mailto:arslist@arslist.org>> wrote:
Hi,

I no longer work with Remedy and attempted to unsubscribe on the arslist web 
site but it does not seem to work.  Can someone please help unsubscribe me.

Thanks.

Cheers…Peter
ManTech Mission Solutions & Services Group
703 447 5863
InfoZen is a wholly owned subsidiary of ManTech

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Re: EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

[LJ LongWing]

Wellmax parallelism of 1 simply means that only one cpu will work on
any given querywhich of course means that if a query takes 10 seconds
to retrievewith only 1 cpu, it'll stay at 10...with that set to 2,
it'll be 5, etc.  If your DBA's not willing to budge, and your indexes are
fine, then there is nothing more to do :)

I'm not sure what to say about the central config

On Wed, Aug 21, 2019 at 12:16 PM Reiser, John J 
wrote:

> LJ,
>
> That’s my problem. For some reason I cannot get the centralized config
> form to accept any new plugins.
>
> I’ve had nothing but trouble with this install and my support contract is
> in limbo while the PO gets corrected.
>
> We have terrible performance and a DB team who will not entertain a
> settings change recommended in a troubleshooting guide I found on BMC’s
> website.
>
> Has to do with Cost Threshold of Parallelism and the Max Degree of
> Parallelism.
>
> We have it set at Cost = 5 and Max degrees =1. That 1 pretty much makes
> the Cost setting useless to the MS SQL server.
>
> But, hey, you know, the DBA knows exactly what should be done even if the
> vendor specified something else to try.
>
> Sorry for the rant. I’ve been fighting this for 3 weeks now.
>
>
>
>
>
> Thank you,
>
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
>
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
> *From:* ARSList  *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, August 21, 2019 11:32 AM
> *To:* ARSList 
> *Subject:* EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration
> of PLUGINS
>
>
>
> John,
>
> when I add it to the pluginsvr_config.xml, it adds it to the central
> config...if it's not, then there are problems.  You should be able to add
> it through the central config as well, so that the two are in sync.
>
>
>
> On Wed, Aug 21, 2019 at 6:48 AM Reiser, John J 
> wrote:
>
> Hey Listers,
> Has anyone figured out how to manage your plugins with the centralized
> configuration forms?
> If you add something to pluginsvr_config.xml it doesn't show up in the
> centralized form and if you make a change to a plugin in the Centralized
> Configuration Generic UI it rewrites the pluginsvr_config.xml and wipes out
> what you added there.
> I had one of the Report plugins  get dropped from the pluginSet so I
> corrected the labels in the Configuration Generic UI form. Then the Restful
> API from APL Remedy (Thanks LJ) stopped working.
> When I check the pluginsvr_config.xml the Restful Plugin values were
> removed from the file. I added them and sometime overnight the plugin
> started working again. But it was not incorporated into the Plugins
> Configuration form. It's working by being in the pluginsvr_config.xml file
> but if something else updates the centralized form I'm afraid it will
> remove the Restful Plugin entries again.
>
> Side question: Has anyone setup Restful API in the centralized
> Configuration form with any success?
>
>
> Thank you,
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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RE: EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

[Reiser, John J]

LJ,
That’s my problem. For some reason I cannot get the centralized config form to 
accept any new plugins.
I’ve had nothing but trouble with this install and my support contract is in 
limbo while the PO gets corrected.
We have terrible performance and a DB team who will not entertain a settings 
change recommended in a troubleshooting guide I found on BMC’s website.
Has to do with Cost Threshold of Parallelism and the Max Degree of Parallelism.
We have it set at Cost = 5 and Max degrees =1. That 1 pretty much makes the 
Cost setting useless to the MS SQL server.
But, hey, you know, the DBA knows exactly what should be done even if the 
vendor specified something else to try.
Sorry for the rant. I’ve been fighting this for 3 weeks now.


Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: ARSList  On Behalf Of LJ LongWing
Sent: Wednesday, August 21, 2019 11:32 AM
To: ARSList 
Subject: EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

John,
when I add it to the pluginsvr_config.xml, it adds it to the central 
config...if it's not, then there are problems.  You should be able to add it 
through the central config as well, so that the two are in sync.

On Wed, Aug 21, 2019 at 6:48 AM Reiser, John J 
mailto:john.j.rei...@lmco.com>> wrote:
Hey Listers,
Has anyone figured out how to manage your plugins with the centralized 
configuration forms?
If you add something to pluginsvr_config.xml it doesn't show up in the 
centralized form and if you make a change to a plugin in the Centralized 
Configuration Generic UI it rewrites the pluginsvr_config.xml and wipes out 
what you added there.
I had one of the Report plugins  get dropped from the pluginSet so I corrected 
the labels in the Configuration Generic UI form. Then the Restful API from APL 
Remedy (Thanks LJ) stopped working.
When I check the pluginsvr_config.xml the Restful Plugin values were removed 
from the file. I added them and sometime overnight the plugin started working 
again. But it was not incorporated into the Plugins Configuration form. It's 
working by being in the pluginsvr_config.xml file but if something else updates 
the centralized form I'm afraid it will remove the Restful Plugin entries again.

Side question: Has anyone setup Restful API in the centralized Configuration 
form with any success?


Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me


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RE: Re: How to run a job on individual servers?

[Mueller, Doug]

Thomas,

There are a variety of techniques you could use.


1)  If what you are doing is just analyzing a user log file (I seem to 
remember that this was what you were having your program do from somewhere in 
the thread….)….What if you just specified to put the user log onto a shared 
drive so that you can access all the three log files from any of the machines, 
and then just run your escalation to process them all from the one machine?

This puts all the processing on one machine but that one machine can access all 
the data desired.This works if what you want to do is just something like 
processing a file and there is no real other need to be on each machine.


2)  You could create a little form – maybe call it InformationCollector.  
This form would be a display only form to not even have any DB footprint.   You 
put all the workflow you want to run attached to this form – including the run 
process.   Now, set your escalation to do a web services call (or write a rest 
or java program) to perform a create on this entry for each of the servers.   
Make sure you send it to the actual machine name NOT to a load balancer so you 
are forcing the call to be processed by the corresponding server.   Note you 
could make it a service call instead if you want.

If there are results that you want to record and track over time, you could 
make the form a real form and put the results of the operation back into the 
form – or you could update another form or whatever you want to do to record 
the data.

This puts the processing on each machine with full access to the stuff on that 
machine.

If there are several different operations you want to trigger, use the Short 
Description of your form as a command form.  Send which operation you want to 
perform to that and have all your workflow have a qualifier that it runs only 
for the command that it is tied to.   Then, you could have many different 
operations driven separately but from the same place.

Everything else is really a permutation of these ideas – either get the files 
to one machine to manage or have a form that does processing and trigger on 
each.

Hopefully, this provides some ideas to work with to solve this situation and 
others where you are trying to do something similar.

Doug Mueller


From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Wednesday, August 21, 2019 5:03 AM
To: ARSList 
Subject: [EXTERNAL] Re: How to run a job on individual servers?

Fabulous idea. As which use shall I do the ssh? The system is running as root

On Wed 21. Aug 2019 at 13:46, 
mailto:conny.mar...@t-systems.com>> wrote:
Hi,

if you're on *x, you can do something like

RUN-PROCESS ssh server1 /path/to/your/licensetracker
RUN-PROCESS ssh server2 /path/to/your/licensetracker
RUN-PROCESS ssh server3 /path/to/your/licensetracker

within an escalation. If escalations are running on server1 it will connect via 
ssh to itself, which does not really matter.

KR Conny

-Ursprüngliche Nachricht-
Von: ARSList mailto:arslist-boun...@arslist.org>> 
Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 13:21
An: ARSList mailto:arslist@arslist.org>>
Betreff: Re: How to run a job on individual servers?

We're collecting license information on each individual server reading the 
user.log I’m looking for a way to trigger the action on each individual server 
without having to use a cron job.

> On 21. Aug 2019, at 13:18, Tauf Chowdhury 
> mailto:taufc...@gmail.com>> wrote:
>
> Do you mean escalations? Also is this during a maintenance period or 
> scheduled outage? You could always bring up one server at a time and that way 
> you can ensure escalations are running on that server if you’re in a server 
> group with the failover configured.
>
> Sent from my iPhone
>
>> On Aug 21, 2019, at 6:50 AM, Thomas Miskiewicz 
>> mailto:tmisk...@gmail.com>> wrote:
>>
>> Hi there
>>
>> we got three servers in the group and would like to collect information on 
>> every individual server. We did that in the past using a cron job but would 
>> prefer escalation which can be controlled by workflow. The problem is 
>> explanations run only on one of the three servers. Any idea how to trigger 
>> workflow on each individual server?
>>
>>
>> Thomas
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> 

Re: Please unsubscribe me

[Jason Miller]

You have been unsubscribed.

Jason

On Wed, Aug 21, 2019 at 6:26 AM Oldershaw, Peter (CTR) via ARSList <
arslist@arslist.org> wrote:

> Hi,
>
>
>
> I no longer work with Remedy and attempted to unsubscribe on the arslist
> web site but it does not seem to work.  Can someone please help unsubscribe
> me.
>
>
>
> Thanks.
>
>
>
> Cheers…Peter
>
> ManTech Mission Solutions & Services Group
>
> 703 447 5863
>
> *InfoZen is a wholly owned subsidiary of ManTech*
>
>
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Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

[LJ LongWing]

John,
when I add it to the pluginsvr_config.xml, it adds it to the central
config...if it's not, then there are problems.  You should be able to add
it through the central config as well, so that the two are in sync.

On Wed, Aug 21, 2019 at 6:48 AM Reiser, John J 
wrote:

> Hey Listers,
> Has anyone figured out how to manage your plugins with the centralized
> configuration forms?
> If you add something to pluginsvr_config.xml it doesn't show up in the
> centralized form and if you make a change to a plugin in the Centralized
> Configuration Generic UI it rewrites the pluginsvr_config.xml and wipes out
> what you added there.
> I had one of the Report plugins  get dropped from the pluginSet so I
> corrected the labels in the Configuration Generic UI form. Then the Restful
> API from APL Remedy (Thanks LJ) stopped working.
> When I check the pluginsvr_config.xml the Restful Plugin values were
> removed from the file. I added them and sometime overnight the plugin
> started working again. But it was not incorporated into the Plugins
> Configuration form. It's working by being in the pluginsvr_config.xml file
> but if something else updates the centralized form I'm afraid it will
> remove the Restful Plugin entries again.
>
> Side question: Has anyone setup Restful API in the centralized
> Configuration form with any success?
>
>
> Thank you,
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
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Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

[Vinod Gaidhani]

As per my understanding, everything you can manage from Centralized Config
Console. At the server restart, it overwrites the files with contents from
this form so editing these files wont help. You can add new plugin as well
from this console.

Thanks,
Vinod Gaidhani.



On Wed, Aug 21, 2019 at 7:47 AM Reiser, John J 
wrote:

> Hey Listers,
> Has anyone figured out how to manage your plugins with the centralized
> configuration forms?
> If you add something to pluginsvr_config.xml it doesn't show up in the
> centralized form and if you make a change to a plugin in the Centralized
> Configuration Generic UI it rewrites the pluginsvr_config.xml and wipes out
> what you added there.
> I had one of the Report plugins  get dropped from the pluginSet so I
> corrected the labels in the Configuration Generic UI form. Then the Restful
> API from APL Remedy (Thanks LJ) stopped working.
> When I check the pluginsvr_config.xml the Restful Plugin values were
> removed from the file. I added them and sometime overnight the plugin
> started working again. But it was not incorporated into the Plugins
> Configuration form. It's working by being in the pluginsvr_config.xml file
> but if something else updates the centralized form I'm afraid it will
> remove the Restful Plugin entries again.
>
> Side question: Has anyone setup Restful API in the centralized
> Configuration form with any success?
>
>
> Thank you,
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
> Senior Software Development Analyst
> Lockheed Martin - RMS Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

[Reiser, John J]

Hey Listers,
Has anyone figured out how to manage your plugins with the centralized 
configuration forms?
If you add something to pluginsvr_config.xml it doesn't show up in the 
centralized form and if you make a change to a plugin in the Centralized 
Configuration Generic UI it rewrites the pluginsvr_config.xml and wipes out 
what you added there.
I had one of the Report plugins  get dropped from the pluginSet so I corrected 
the labels in the Configuration Generic UI form. Then the Restful API from APL 
Remedy (Thanks LJ) stopped working.
When I check the pluginsvr_config.xml the Restful Plugin values were removed 
from the file. I added them and sometime overnight the plugin started working 
again. But it was not incorporated into the Plugins Configuration form. It's 
working by being in the pluginsvr_config.xml file but if something else updates 
the centralized form I'm afraid it will remove the Restful Plugin entries again.

Side question: Has anyone setup Restful API in the centralized Configuration 
form with any success?


Thank you,
--- 
John J. Reiser 
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 


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AW: How to run a job on individual servers?

[Conny.Martin]

I would not recommend to run arsystem as root (from a security point of view) 
For ssh you can use whatever user you like, which has sufficient permissions to 
run your “licensetracker”. You’ll have to make sure, that the user running 
arsystem is able to do ssh to the target servers/user without the need of any 
password. (Public-Key Authentication)

KR Conny
Von: ARSList  Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 14:03
An: ARSList 
Betreff: Re: How to run a job on individual servers?

Fabulous idea. As which use shall I do the ssh? The system is running as root

On Wed 21. Aug 2019 at 13:46, 
mailto:conny.mar...@t-systems.com>> wrote:
Hi,

if you're on *x, you can do something like

RUN-PROCESS ssh server1 /path/to/your/licensetracker
RUN-PROCESS ssh server2 /path/to/your/licensetracker
RUN-PROCESS ssh server3 /path/to/your/licensetracker

within an escalation. If escalations are running on server1 it will connect via 
ssh to itself, which does not really matter.

KR Conny

-Ursprüngliche Nachricht-
Von: ARSList mailto:arslist-boun...@arslist.org>> 
Im Auftrag von Thomas Miskiewicz
Gesendet: Mittwoch, 21. August 2019 13:21
An: ARSList mailto:arslist@arslist.org>>
Betreff: Re: How to run a job on individual servers?

We're collecting license information on each individual server reading the 
user.log I’m looking for a way to trigger the action on each individual server 
without having to use a cron job.

> On 21. Aug 2019, at 13:18, Tauf Chowdhury 
> mailto:taufc...@gmail.com>> wrote:
>
> Do you mean escalations? Also is this during a maintenance period or 
> scheduled outage? You could always bring up one server at a time and that way 
> you can ensure escalations are running on that server if you’re in a server 
> group with the failover configured.
>
> Sent from my iPhone
>
>> On Aug 21, 2019, at 6:50 AM, Thomas Miskiewicz 
>> mailto:tmisk...@gmail.com>> wrote:
>>
>> Hi there
>>
>> we got three servers in the group and would like to collect information on 
>> every individual server. We did that in the past using a cron job but would 
>> prefer escalation which can be controlled by workflow. The problem is 
>> explanations run only on one of the three servers. Any idea how to trigger 
>> workflow on each individual server?
>>
>>
>> Thomas
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