Re: Can't move the Change ticket's Status beyond Request For Authorization.
Hello All, First thing is that the Infrastructure Change Approver role is only necessary in case of Group Approval. If you are using Individual approvers then Infrastructure Change Approver role is not required. But still it will not affect the Approval process. One more thing is that you will not be able to change the status of previous Change tickets having this problem. You need to create another test tickets to check this. Also if you are using your own Approval Process Definitions (i.e. Other than Global) then you need to check that definitions. For more information you can use Approval Server Guide for Users and Administrators. Hope this will help you lann wrote: For the Assignee the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann J.T. Shyman wrote: What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Reque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17857879.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Thanks Lisa. The approval process definitions are OTB ones and no change has been made to them. For Request For Authorization Status -Phase-(Review Phase) The definition is as follows: Review Phase Approved-Request For Change Rejected-Request For Authorization No Approvers-Request For Change I even tried out giving Infrastructure Change Approver permission for the manager and Assignee, still a mystery Lann LisaD wrote: Sorry to jump in so late, but I would probably check the Approval Process Mappings and see what status you have set to move to if there are no approvers. This is where you can set the status defaults for each stage. Also, if there is a 'Business Approval' stage/phase, and there are no approvers defined, the change remains in Request for Change status and requires the Change Manager or Change Assignee to move the change forward. (Sounds like you may have already tried this one.) Also, if you want to run an arlog I would be happy to look at it to see why the status isn't changing. Thanks, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Friday, June 13, 2008 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: Oh and also they should have the role for Infrastructure Change Approver as well I think. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Hi, For sure I logged in as the ticket's assignee/manager and they had respective roles Infrastructure Change Assignee/Infrastructure Change Manager respectively. Availability is Yes and are in a group. Lann Decou, Candace M wrote: But when 'you' did this, were you logged in as someone in the group for Change Assignee, or as someone in the group for Change Manager? Also, are you or is this person who is attempting this set up with appropriate roles for the group to include Infrastructure Change Manager? It could be that you don't have the proper 'roles' or groups set for yourself? This is just a guess. The people who you set up as Change Managers must be in the Change Management group (whatever you are calling it) and they must also have the Infrastructure Change Manager role assigned and they must also be set to Available. Keep us posted - I am making certain assumptions here on the setup in your environment, so not sure if I am hitting the mark for you or not. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com
Re: Can't move the Change ticket's Status beyond Request For Authorization.
There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: Oh and also they should have the role for Infrastructure Change Approver as well I think. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17822505.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Sorry to jump in so late, but I would probably check the Approval Process Mappings and see what status you have set to move to if there are no approvers. This is where you can set the status defaults for each stage. Also, if there is a 'Business Approval' stage/phase, and there are no approvers defined, the change remains in Request for Change status and requires the Change Manager or Change Assignee to move the change forward. (Sounds like you may have already tried this one.) Also, if you want to run an arlog I would be happy to look at it to see why the status isn't changing. Thanks, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Friday, June 13, 2008 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: Oh and also they should have the role for Infrastructure Change Approver as well I think. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Yes - good point, we didn't ask whether any of the approval process mappings have been changed or if they are as is out-of-box. But I still think you need to specify that the Change Manager has role of Change Approver - even if they are not specified as an approver in the Approval tab, they still may need that role permission to 'Approve' the request in this sense in order to move it along. Anyway, it wouldn't hurt to give the Change Management Approval role to the Change Manager - try it again and see if that works. Lisa - am I wrong on this? :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, June 13, 2008 7:07 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. Sorry to jump in so late, but I would probably check the Approval Process Mappings and see what status you have set to move to if there are no approvers. This is where you can set the status defaults for each stage. Also, if there is a 'Business Approval' stage/phase, and there are no approvers defined, the change remains in Request for Change status and requires the Change Manager or Change Assignee to move the change forward. (Sounds like you may have already tried this one.) Also, if you want to run an arlog I would be happy to look at it to see why the status isn't changing. Thanks, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Friday, June 13, 2008 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: Oh and also they should have the role for Infrastructure Change Approver as well I think. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Regarding Functional Roles: All they should need is the Infrastructure Change Assignee role or the Infrastructure Change Manager role in order to move this change forward. Also - I just went back and read where you stated that the Status field is disabled. This is eerily similar to an issue I experienced during my first Change implementation. We found a couple of problems during troubleshooting, so maybe I should take you down that path as well. The tool obviously thinks that there is an approval necessary at this point, which is why the status field is disabled, so let's try this: 1. We found a problem with the approval process not running completely - To verify that the Approval Server is running, or to audit Approval Server activity, you can turn on Approval Server logging in AP:Administration form to check this. 2. If you are using the OOTB approval process configurations, which process name are you using (for example: Change Level CI - Business). I can compare these administration settings to what I have OOTB to see if there are any differences. 3. What are the phases in your approval process configuration, where the starting phase is Request for Authorization? Thanks, Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Friday, June 13, 2008 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. Yes - good point, we didn't ask whether any of the approval process mappings have been changed or if they are as is out-of-box. But I still think you need to specify that the Change Manager has role of Change Approver - even if they are not specified as an approver in the Approval tab, they still may need that role permission to 'Approve' the request in this sense in order to move it along. Anyway, it wouldn't hurt to give the Change Management Approval role to the Change Manager - try it again and see if that works. Lisa - am I wrong on this? :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, June 13, 2008 7:07 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. Sorry to jump in so late, but I would probably check the Approval Process Mappings and see what status you have set to move to if there are no approvers. This is where you can set the status defaults for each stage. Also, if there is a 'Business Approval' stage/phase, and there are no approvers defined, the change remains in Request for Change status and requires the Change Manager or Change Assignee to move the change forward. (Sounds like you may have already tried this one.) Also, if you want to run an arlog I would be happy to look at it to see why the status isn't changing. Thanks, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Friday, June 13, 2008 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: Oh and also they should have the role for Infrastructure Change Approver as well I think. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next
Re: Can't move the Change ticket's Status beyond Request For Authorization.
But when 'you' did this, were you logged in as someone in the group for Change Assignee, or as someone in the group for Change Manager? Also, are you or is this person who is attempting this set up with appropriate roles for the group to include Infrastructure Change Manager? It could be that you don't have the proper 'roles' or groups set for yourself? This is just a guess. The people who you set up as Change Managers must be in the Change Management group (whatever you are calling it) and they must also have the Infrastructure Change Manager role assigned and they must also be set to Available. Keep us posted - I am making certain assumptions here on the setup in your environment, so not sure if I am hitting the mark for you or not. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Oh and also they should have the role for Infrastructure Change Approver as well I think. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Can't move the Change ticket's Status beyond Request For Authorization.
Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can't move the Change ticket's Status beyond Request For Authorization.
What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Reque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can't move the Change ticket's Status beyond Request For Authorization.
I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can't move the Change ticket's Status beyond Request For Authorization.
For the Assignee the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann J.T. Shyman wrote: What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Reque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17792517.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can't move the Change ticket's Status beyond Request For Authorization.
For the Assignee and Manager the Status field is Disabled.Iam trying to go to the next Status Request For Change . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked Approve in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
