Re: Survey Monkey
Is anyone out there using the Remedy survey in a 7.5 environment? If so, how's that working for you? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 30, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** That's the only easy way I would imagine to transfer information from Remedy to SM automatically to create a survey. You may be able to work around by 'copying' the values, by opening their web page and and passing values using the URL, but you would need to know what field values from their web page you would need to pass this to. This would not automatically submit, without user intervention. Joe From: Chowdhury, Tauf mailto:tauf.chowdh...@frx.com Sent: Thursday, September 30, 2010 9:33 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Joe, Survey Monkey support states there is no integration via web services or any other integration path. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Wednesday, September 29, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Tauf, I'd say find out from their support if they have published web services that you can have your Remedy application to consume. That's the only easy way I can think of passing data over the internet to a foreign web application like Survey Monkey. Joe This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Gidd? Did you mean to say John Sundberg? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 10:04 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey LOL. I should charge him for the free advertisement! No, I just really like the product and the support staff that I've worked with there. Been very helpful, no run-around, no nonsense etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, September 29, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_
Re: Survey Monkey
Yeah... I was hoping no one would catch that :) But hey, Kinetic and Buoyant are business parters, and unless I'm losing it, Gidd is Buoyant (or at least he sinks slowly). -Rep for me Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, September 30, 2010 7:37 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Gidd? Did you mean to say John Sundberg? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 10:04 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey LOL. I should charge him for the free advertisement! No, I just really like the product and the support staff that I've worked with there. Been very helpful, no run-around, no nonsense etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, September 29, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl
Re: Survey Monkey
Joe, Survey Monkey support states there is no integration via web services or any other integration path. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Wednesday, September 29, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Tauf, I'd say find out from their support if they have published web services that you can have your Remedy application to consume. That's the only easy way I can think of passing data over the internet to a foreign web application like Survey Monkey. Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
LOL, is it Friday already? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, September 30, 2010 7:31 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Yeah... I was hoping no one would catch that :) But hey, Kinetic and Buoyant are business parters, and unless I'm losing it, Gidd is Buoyant (or at least he sinks slowly). -Rep for me Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, September 30, 2010 7:37 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Gidd? Did you mean to say John Sundberg? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 10:04 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey LOL. I should charge him for the free advertisement! No, I just really like the product and the support staff that I've worked with there. Been very helpful, no run-around, no nonsense etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, September 29, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts
Re: Survey Monkey
I wish. And it's also nice that since the list is duplicating posts for some reason, I got roasted in two emails instead of just one! Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, September 30, 2010 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey LOL, is it Friday already? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, September 30, 2010 7:31 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Yeah... I was hoping no one would catch that :) But hey, Kinetic and Buoyant are business parters, and unless I'm losing it, Gidd is Buoyant (or at least he sinks slowly). -Rep for me Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, September 30, 2010 7:37 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Gidd? Did you mean to say John Sundberg? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 10:04 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey LOL. I should charge him for the free advertisement! No, I just really like the product and the support staff that I've worked with there. Been very helpful, no run-around, no nonsense etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, September 29, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From
Re: Survey Monkey
Gary, I'm only seeing one email so from my side you only got roasted once. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, September 30, 2010 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey I wish. And it's also nice that since the list is duplicating posts for some reason, I got roasted in two emails instead of just one! Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, September 30, 2010 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey LOL, is it Friday already? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, September 30, 2010 7:31 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Yeah... I was hoping no one would catch that :) But hey, Kinetic and Buoyant are business parters, and unless I'm losing it, Gidd is Buoyant (or at least he sinks slowly). -Rep for me Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, September 30, 2010 7:37 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Gidd? Did you mean to say John Sundberg? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 10:04 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey LOL. I should charge him for the free advertisement! No, I just really like the product and the support staff that I've worked with there. Been very helpful, no run-around, no nonsense etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, September 29, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine
Re: Survey Monkey
That's the only easy way I would imagine to transfer information from Remedy to SM automatically to create a survey. You may be able to work around by 'copying' the values, by opening their web page and and passing values using the URL, but you would need to know what field values from their web page you would need to pass this to. This would not automatically submit, without user intervention. Joe From: Chowdhury, Tauf Sent: Thursday, September 30, 2010 9:33 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Joe, Survey Monkey support states there is no integration via web services or any other integration path. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Wednesday, September 29, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Tauf, I'd say find out from their support if they have published web services that you can have your Remedy application to consume. That's the only easy way I can think of passing data over the internet to a foreign web application like Survey Monkey. Joe This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use “SurveyMK.com/yoursurveycode”http://surveymk.com/yoursurveycode” so it looks like “Survey Marketing” Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.
Re: Survey Monkey
I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycodehttp://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycodehttp://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible
Re: Survey Monkey
I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Survey Monkey
Well, this is a classic example of ...your mileage may vary... I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only hope to strive to reach that pinnacle. Susan On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas crobe...@riversidecountyit.org wrote: ** Well, this is a classic example of “…your mileage may vary…” I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, *Charles H. Roberts, 4th *** * * Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org crobe...@riversidecountyit.org *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *strauss *Sent:* Wednesday, September 29, 2010 8:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _* significantly*_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps – everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don’t mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking – that’s why we use it! On the other hand, it would be my _*last*_ choice for “integration” into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Roberts, Chas *Sent:* Wednesday, September 29, 2010 10:07 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count – flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data’s website, Survey Monkey has them beat in all respects “look feel” wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? -- This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where
Re: Survey Monkey
Thanks for your sarcasm, Susan! We can all use a laugh. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Wednesday, September 29, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only hope to strive to reach that pinnacle. Susan On Wed, Sep 29, 2010 at 10:51 AM, Roberts, Chas crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org wrote: ** Well, this is a classic example of ...your mileage may vary... I find it extraordinarily easy to use the built in reports with minimal data manipulation. Perhaps your trouble was caused by using the .csv format rather than the .xls. Of course, familiarity with the product probably makes it easier. Five minutes of cleanup and then import the salient features directly into Remedy seems like a pretty good way to do this. Maybe had you taken the easy route, you would have had a better experience. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, September 29, 2010 8:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received
Re: Survey Monkey
You have the pricing wrong. It is not a per year price. It is a one-time fee. We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the flash button. We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count – flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data’s website, Survey Monkey has them beat in all respects “look feel” wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic’s Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I’ve had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you’re looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I
Re: Survey Monkey
Dudes.. and dudettes... All I wanted is to know if I can pass the request ID to the Survey Monkey Survey without user intervention! Sorry! :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Wednesday, September 29, 2010 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey You have the pricing wrong. It is not a per year price. It is a one-time fee. We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the flash button. We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Tauf, I'd say find out from their support if they have published web services that you can have your Remedy application to consume. That's the only easy way I can think of passing data over the internet to a foreign web application like Survey Monkey. Joe From: Chowdhury, Tauf Sent: Wednesday, September 29, 2010 1:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Dudes.. and dudettes. All I wanted is to know if I can pass the request ID to the Survey Monkey Survey without user intervention! Sorry! :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Wednesday, September 29, 2010 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey You have the pricing wrong. It is not a per year price. It is a one-time fee. We have clients that take their survey needs to 11. (Transaction based, multi-survey, multi-language, real-time data validations, the list goes on...) If that is the case -- you start wanting to do things that SurveyMonkey (and the like) does not do. For example -- does Survey Monkey watch your Remedy usage live - and when a condition is met -- pop up a screen to the calltaker (agent) -- to walk somebody through a form(survey) to get the right info so that proper legal compliance is met on your product that just sent somebody to the hospital -- I doubt it. OK - that was an extreme case. We have more examples - stop by our booth at WWRUG -- we would love to talk to you :) Our customer list is extensive/impressive -- they have needs/rules/regulations etc... that an external product can't meet. I am not sure why it took 5 calls to get ahold of somebody -- that is rare (normally it is more like 10 -- I will have to speak with whoever picked up the phone so hastily) Did you dial a 1 before the number? Did you accidentally press the flash button. We can all use a laugh. Again - what matters - is the ability to solve your business problem. If you have needs that are above/beyond the normal straightforward stuff -- then Kinetic is worth looking into. If you have mainstream needs -- you might be able to find 100 survey solutions that work for you. (heck - maybe a 1000) -- we solve a different problem than what you are expecting. So - understand your needs/requirements -- then go fishing for options. But - just calling up a company -- asking the price of their software -- then misunderstanding it - then misquoting it -- is a bad idea. BTW - please attend WWRUG10 -- it is worth it. -John On Sep 29, 2010, at 11:07 AM, Roberts, Chas wrote: This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Interesting, John. You were the one I talked to. I just dialed the numbers on your contact page, and you were the last one on the list. I did think it was an annual fee, like Remedy. That much is true. And you're right, I am thinking of surveys in the normal way, not telemarketing guided or whatever. I apologize for not talking to you long enough to find out is was a one-time charge per server. I did think it was an annual fee like so many others are. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
That's that info I was hoping for, Chris, thanks! We have looked into Kinetic Survey and Kinetic Request, but nobody seems to want to pay for it. I agree Kinetic's product is very well-integrated with Remedy. The question I keep running up against is how much is that integration worth to our decision makers? If Survey Monkey's data were easy to import to Remedy in an automated process, I'd recommend it to my boss in a flash. On the other hand, if I'm going to spend 2 days a week working with Excel or Access to get it into a format that I can put into Remedy, I'm going to be a lot less enthusiastic about the product. In the meantime, we don't perform any surveys at all, which means we don't get user metrics. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application
Re: Survey Monkey
Jennifer, Automating retrieval of information from Survey Monkey depends on how that information is stored in their systems and if they have web services published for searches, to search either into the metric results, or individual entries.. I guess this again amounts to talking to their support to find out what you need to about their systems. I highly doubt that they have a service like that running with no search capabilities.. Alternately, when you can't work around a system, work with it ... You might be able to display the results, or whatever else that is you want to see from your Remedy systems, using a view field, if you can generate the URL required to display the results there.. Joe From: Meyer, Jennifer L Sent: Wednesday, September 29, 2010 2:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** That's that info I was hoping for, Chris, thanks! We have looked into Kinetic Survey and Kinetic Request, but nobody seems to want to pay for it. I agree Kinetic's product is very well-integrated with Remedy. The question I keep running up against is how much is that integration worth to our decision makers? If Survey Monkey's data were easy to import to Remedy in an automated process, I'd recommend it to my boss in a flash. On the other hand, if I'm going to spend 2 days a week working with Excel or Access to get it into a format that I can put into Remedy, I'm going to be a lot less enthusiastic about the product. In the meantime, we don't perform any surveys at all, which means we don't get user metrics. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org From
Re: Survey Monkey
I can buy a lot of monkeys for 12.3K ($200 already used for the survey site)...now if I can just teach them excel Doesn't Remedy already have basic survey capability? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** That's that info I was hoping for, Chris, thanks! We have looked into Kinetic Survey and Kinetic Request, but nobody seems to want to pay for it. I agree Kinetic's product is very well-integrated with Remedy. The question I keep running up against is how much is that integration worth to our decision makers? If Survey Monkey's data were easy to import to Remedy in an automated process, I'd recommend it to my boss in a flash. On the other hand, if I'm going to spend 2 days a week working with Excel or Access to get it into a format that I can put into Remedy, I'm going to be a lot less enthusiastic about the product. In the meantime, we don't perform any surveys at all, which means we don't get user metrics. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 29, 2010 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Remember that Kinetic Survey and Kinetic Request are the same application with different license keys. When it comes to $$$, Kinetic Request is _significantly_ less expensive than SRM (and far easier to implement and maintain). We got our value from the Request side of the app, and only bought the Lite license for Survey - which may be all that you need to implement a follow-up survey process. The Kinetic apps ARE Remedy apps - everything they do is inside the ARSystem database, so direct integration to ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier app, which allows it to work with a wider range of browsers, so it makes for a VERY effective customer portal and service catalog. Survey Monkey is a foreign app to Remedy, and I had to spend six months prying data out of it and forcing it into a usable form when I did my dissertation research, and I was NOT impressed. We license it in various departments at the university for quick and dirty surveys with an easy to use question development interface, but the data side of it is filthy. When you download data to .csv for import into a database like MS Access, ultimately for import into SPSS (the Excel spreadsheet formats are difficult to use for that), it re-defines the column IDs for the questions and responses in ways that add hours to process of combining data sets. If you don't mind a lot of manual hand-jamming of data into a usable format, it does provide excellent questionnaire development and user tracking - that's why we use it! On the other hand, it would be my _last_ choice for integration into a Remedy app, based on my experience with the data it produces. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I took the time to call Kinetic Data and at a base price of $12,500.00 per Remedy server per year, it is easy to understand why Kinetic Data does not post the price on their website. It took five calls to even get someone on the phone. They are a voicemail organization. I cannot imagine paying 6,250% more for this solution, especially in this economy. What could possibly justify such an exorbitant expense, when the same functionality is available for $200 (not even tied to server count - flat $200 for any and all usage per year?) Sure it may integrate directly with Remedy, but Survey Monkey is at least as customizable and easy to implement and use. In fact from the look at Kinetic Data's website, Survey Monkey has them beat in all respects look feel wise. Can it be worth $12,500.00 per server per year to avoid manually importing Excel data? Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how
Re: Survey Monkey
The only monkeys I can get my hands on have Ebola or Marburg... very contagious... Remedy ITSM and SRM both have basic survey capabilities but they're just not as slick as Kinetic or a SurveyMonkey type of app. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Wednesday, September 29, 2010 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey I can buy a lot of monkeys for 12.3K ($200 already used for the survey site)...now if I can just teach them excel Doesn't Remedy already have basic survey capability? _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject
Re: Survey Monkey
The key word in your response, Tauf, is basic. I'm in the middle of testing the 7.6 ITSM apps thoroughly. The last version I looked at didn't support multi-tenancy. If the ITSM 7.6 survey and request apps are multi-tenant, we may be able to skip this discussion. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** The only monkeys I can get my hands on have Ebola or Marburg... very contagious... Remedy ITSM and SRM both have basic survey capabilities but they're just not as slick as Kinetic or a SurveyMonkey type of app. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Wednesday, September 29, 2010 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey I can buy a lot of monkeys for 12.3K ($200 already used for the survey site)...now if I can just teach them excel Doesn't Remedy already have basic survey capability? This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Survey Monkey
LOL. I should charge him for the free advertisement! No, I just really like the product and the support staff that I've worked with there. Been very helpful, no run-around, no nonsense etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, September 29, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Did Gidd pay you to say this??? :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Wednesday, September 29, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Have you guys thought about Kinetic's Survey module? It ties into Remedy REALLY well, has a web front end for customers to answer the surveys, Extremely customizable, and data driven. Also, The Support from Kinetic has been OUTSTANDING! I've had to contact them a couple of times, and I have been really impressed at how they handled the issue. If you're looking for a Survey tool to integrate into Remedy, I would really recommend Kinetic. Just my 2 cents, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, September 29, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** Just like any external application. You can launch it from a Remedy app in the usual fashion, of course. You can then download the survey results in Excel format and AR Import the interesting parts into Remedy. The full Pro version is ¼ the cost of the other one mentioned, for those who are curious. Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 29, 2010 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey ** I don't think it is. It's a web based tool. I'm trying to figure out if it can be done. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 29, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Monkey Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy information tracked? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 6:57 PM To: arslist@ARSLIST.ORG Subject: OT:Re: Anyone has made use of this web based survey engine? ** Hi Chas, I think I may have heard of Survey Monkey before.. I'm not intending to do anything with any of these at the moment but was just going through the features of the one I found just in case it is useful at some point. I will go through your suggestion too.. Thanks for that tip.. Joe From: Roberts, Chas crobe...@riversidecountyit.org To: arslist@ARSLIST.ORG Sent: Tue, September 28, 2010 6:40:46 PM Subject: Re: Anyone has made use of this web based survey engine? ** Joe, Survey Monkey is the best thing for this purpose. It has a funny name but very good features and reliability, and you can use SurveyMK.com/yoursurveycode http://surveymk.com/yoursurveycode so it looks like Survey Marketing Yours truly, Charles H. Roberts, 4th Riverside County Information Technology Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine? ** http://www.esurveyspro.com/ I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised
