Re: [IxDA Discuss] How can I measure perception and adoptability?
Oliver, By "adoptability" I assume you mean how easy it is to learn or transfer existing knowledge to the use of it. That is, how "intuitive" is the system. How about a controlled study to see how quickly users learn to use it or field studies with a prototype to see how easily users can adopt it into their existing work routines? If you wanted to make some predictions in advance of a prototype, you could examine (and ask users to examine) the similarities between the system and a predecessor in terms of I/O method, semantics, control locations, task procedures, etc. If there is no predecessor, examine their existing work routines and goals, and you can make some predictions about whether the new system will even be useful. There are other factors to consider, depending on the complexity of the system, such as the available types of training and support. "As a graduate student in Human Computer Interaction, I have been taught multiple techniques of traditional usability testing e.g. heuristic evaluations, controlled experiments etc. But how do I go about measuring the perception and adoptability of a system? Any pointers will be much appreciated." You seem hesitant to go beyond the boundaries of what you learned / are learning in grad school, and I can definitely sympathize (I finished grad school in '06). Management consultants learn analytical methods in b-school, but in the field they have to go beyond to solve a client's problem. If there's nothing in the field (there is in fact a good amount of literature on these topics) or your toolbox of methods, be creative and extrapolate something new. It's called research "design" for a reason. Phil Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best tool for word processing on a Mac?
On Jan 11, 2008 9:19 PM, Jack Moffett <[EMAIL PROTECTED]> wrote: > > I want to be > able to set up multi-columned text blocks that flow from one to > another and have typographic control that you typically find in the > likes of InDesign. OmniGraffle doesn't offer this level of control over text layout; the best it can do is text blocks and multi-column tables (no text flow between columns or even between pages). It's definitely not a page layout app. However, it does offer some features that make multi-page documents manageable, like variables (which you can use for page numbering, among other things) and master canvases (like page templates). It also seems the upcoming v5 has more features aimed at facilitating the creation of multi-page docs. I mentioned OmniGraffle because it sounds like cost is an important factor in your decision. IMO it has a great bang/buck ratio. Cheers, -- Jorge *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best tool for word processing on a Mac?
On Jan 11, 2008, at 8:11 PM, Jorge Arango wrote: > Have you tried OmniGraffle? It's probably a good fit for your needs. I know it's great for wireframes, flowcharts, and the like, but does it have page layout features? I wouldn't expect it to. I want to be able to set up multi-columned text blocks that flow from one to another and have typographic control that you typically find in the likes of InDesign. As I come from Graphic Design, it's important to me to have fine control of my document. My fear of moving to Pages is that it would be limiting like Word is. Jack Jack L. Moffett Interaction Designer inmedius 412.459.0310 x219 http://www.inmedius.com Charles Eames was asked the question, "What are the boundaries of design?" He answered, "What are the boundaries of problems?" - Charles Eames *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Interaction Design in Sustainability
Hi, I am youle, an interaction design student from Umea Institute of Design. In November 2007, I was seeking for advice in IxDA for my degree project in Sustainability. During the past years, I always asked myself about the role of interaction designer in sustainability... and still I wasn't sure but I hope through this degree project, I could have some answers and would find my own positioning in this field. After my preliminary research and observations, I realized that people are aware of the importance of sustainability and more and more are practicing the proper domestic waste management at home: waste disposal, recycling, and composting. But, it appears that, lots of constraints occur in these activities: (a) The constraints of time (b) The constraints of distance (c) The constraints of space So, I have decided to work on this area of my studies and called it "Go Green At Home". The intention of my project is to create a new user experience, bringing the green to home and make it more tangible. Concurrently, make the waste management impact more obvious and less constraints in time, space and distance. If you would like to know details more about my project brief, please feel free to download it at http://static.scribd.com/docs/e1wjmg5e51rc.pdf. If you are interested in collaborating and sponsoring this project which will last for 20 weeks, please contact me at [EMAIL PROTECTED], I will send you my portfolio and links to my previous works. Thanks again for everyone feedbacks and contributions. Happy New Year. Best Regards, Youle *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best tool for word processing on a Mac?
Jack: On Jan 11, 2008 6:59 PM, Jack Moffett <[EMAIL PROTECTED]> wrote: > Freehand allowed me free reign in > my typography and page layout and provided all the tools I needed for > creating vector objects (lines, arrows, rectangles, etc.). Have you tried OmniGraffle? It's probably a good fit for your needs. Cheers, -- Jorge *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] How can I measure perception and adoptability?
Hi All, I had asked this question a while back and received some interesting comments - I was wondering if other people had more input? As a graduate student in Human Computer Interaction, I have been taught multiple techniques of traditional usability testing e.g. heuristic evaluations, controlled experiments etc. But how do I go about measuring the perception and adoptability of a system? Any pointers will be much appreciated. Thanks, Oliver. *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best tool for word processing on a Mac?
I've been trying to decide what to do since Adobe acquired and dropped Freehand. My documentation is typically short enough that InDesign would be overkill, in features and cost, but there is no way I could use Word to do what I've been doing. Freehand allowed me free reign in my typography and page layout and provided all the tools I needed for creating vector objects (lines, arrows, rectangles, etc.). I've been thinking about checking out Pages. When you say "complex documents", what exactly do you mean? I'd very much appreciate some recommendations. This is going to be a big move for me. Thanks, Jack On Jan 10, 2008, at 4:37 PM, Todd Zaki Warfel wrote: > Hmm, that's interesting. We use Pages for rather complex documents and > I've never once had it crash. Word and InDesign on the other hand... > well, that's another story. Jack L. Moffett Interaction Designer inmedius 412.459.0310 x219 http://www.inmedius.com It's not about the world of design; it's about the design of the world. - Bruce Mau *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Complex Field Requirements
Micah, From a data quality standpoint (and to some degree from a user standpoint) classifying a phone as home / cell is not the best way since a lot of people have a cell phone as their home phone. We concluded calling it phone usage and had the labels Personal and Business (Work). Each phone could be optionally tagged as a mobile phone. Phone: _ [] This is a mobile phone. Phone Usage: [ ]Personal [ ]Business Hope that helps, Karthik On 1/11/08, Micah Freedman <[EMAIL PROTECTED]> wrote: > > I've got a form where the user must enter one of their work, home, or > cell phone number. What's the best way, do we think, to indicate to > users that one of these three fields is required? > > > > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Complex Field Requirements
Micah, Why not use one field for phone number instead of 3 if you need only 1? - Alok Jain On Jan 11, 2008, at 3:09 PM, Micah Freedman wrote: > I've got a form where the user must enter one of their work, home, or > cell phone number. What's the best way, do we think, to indicate to > users that one of these three fields is required? > > > > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] [JOB] UX Design: Product Design for Microsoft Surface - Full Time | Redmond, WA
Do you want to really change the way people see the future? Do you have exceptional visual design skills and an impeccable sensibility for color, composition, form and story? The Microsoft Surface creative design team is looking for a Senior Visual Designer to help develop our visual language for the next generation of computing and entertainment technology. Haven't seen it yet? Take a look at http://www.surface.com. We are looking for a passionate and experienced (at least 10 years) compositor/motion graphics designer. You will work closely with the Creative Director and Interaction Design team to plan, design and implement the visual language for a generation of computing and entertainment devices unlike anything that exists on the market today. This is a senior role in our creative team: you must be comfortable working at the highest production values. You'll need to combine a childlike curiosity and imagination with a dedicated work ethic. You should have a gifted eye for design and details, along with strong work practices and production discipline. You must have a proven record of designing and delivering innovative solutions on time for demanding and complex visual problems. While you do not need experience designing interfaces and/or menu systems, you should have a firm understanding of how they work and what makes them work well. You should have excellent visual and technical problem-solving skills and be able to multi-task and work with minimal supervision. The ideal candidate is a strong, dynamic personality who sees a set of design constraints as a challenge for creativity. Requirements: * Demonstrate the ability to design and develop a graphical style for a product from the ground up * Proven experience with composition, timing and movement * BA from an accredited school in either Graphic Design, Industrial design, Film, Post Production or related fields and a minimum of 10 years experience in graphic design, compositing, broadcast design, motion graphics or similar production. * Experience with tools such as Illustrator and Photoshop as well as Shake or a similar compositing package. * Experience with WPF is a big plus, but not necessary * Excellent graphic design skills (color, form, typography, layout) * Ability to present complex information in a consistent and cohesive fashion * Strong understanding of storytelling (story, continuity, timing, gesture) * A breadth of artistic/visual styles * Ability to visually communicate without a computer (drawing preferred) * Good understanding of Brand Identity * Ability to work within in wide array of visual styles, including a style set by another artist/art director Responsibilities: * Proactively researches new and/or emerging methods for interface design; develops methods for adapting those techniques into appropriate applications that will span multiple markets and cultures * Boldly push creative boundaries while consistently delivering work on time that is of the highest production values and that meets the required creative and technical criteria. * Work independently to create/produce visual prototypes in either interactive (WPF or Flash) or linear formats (animatics, comps) for review and refinement before helping to implement in production. Create and explore concepts from sketches to video mock-ups. Your responsibilities will be a mix of design exploration and implementations (production) * Educate our partners and clients * Provide consistent and constructive feedback and line leadership for a small team of full time and contract artists. * As a senior person, using good design process and craft, you will proactively work across the organization to preemptively eliminate problems in the productions cycle, ideally before they occur * Create and explore concepts from sketches to video mock-ups to supervising production * Assist in recruiting of Art staff and mentor junior interface artists SEE ADDITIONAL JOB POSTINGS HERE: Industrial Designer: http://members.microsoft.com/careers/search/details.aspx?JobID=4888168E-9962-4ECC-82DF-B7641D01ABBD&start=1&interval=10&SortCol=DatePosted User Researcher Lead: http://members.microsoft.com/careers/search/details.aspx?JobID=1DB2C813-E91D-409F-BF41-7DF46FF4FBD7&start=1&interval=10&SortCol=DatePosted *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in S
Re: [IxDA Discuss] [JOB] UX Design: Product Design for Microsoft Surface - Full Time | Redmond, WA
Do you want to really change the way people see the future? Do you have exceptional visual design skills and an impeccable sensibility for color, composition, form and story? The Microsoft Surface creative design team is looking for a Senior Visual Designer to help develop our visual language for the next generation of computing and entertainment technology. Haven't seen it yet? Take a look at http://www.surface.com. We are looking for a passionate and experienced (at least 10 years) compositor/motion graphics designer. You will work closely with the Creative Director and Interaction Design team to plan, design and implement the visual language for a generation of computing and entertainment devices unlike anything that exists on the market today. This is a senior role in our creative team: you must be comfortable working at the highest production values. You'll need to combine a childlike curiosity and imagination with a dedicated work ethic. You should have a gifted eye for design and details, along with strong work practices and production discipline. You must have a proven record of designing and delivering innovative solutions on time for demanding and complex visual problems. While you do not need experience designing interfaces and/or menu systems, you should have a firm understanding of how they work and what makes them work well. You should have excellent visual and technical problem-solving skills and be able to multi-task and work with minimal supervision. The ideal candidate is a strong, dynamic personality who sees a set of design constraints as a challenge for creativity. Requirements: * Demonstrate the ability to design and develop a graphical style for a product from the ground up * Proven experience with composition, timing and movement * BA from an accredited school in either Graphic Design, Industrial design, Film, Post Production or related fields and a minimum of 10 years experience in graphic design, compositing, broadcast design, motion graphics or similar production. * Experience with tools such as Illustrator and Photoshop as well as Shake or a similar compositing package. * Experience with WPF is a big plus, but not necessary * Excellent graphic design skills (color, form, typography, layout) * Ability to present complex information in a consistent and cohesive fashion * Strong understanding of storytelling (story, continuity, timing, gesture) * A breadth of artistic/visual styles * Ability to visually communicate without a computer (drawing preferred) * Good understanding of Brand Identity * Ability to work within in wide array of visual styles, including a style set by another artist/art director Responsibilities: * Proactively researches new and/or emerging methods for interface design; develops methods for adapting those techniques into appropriate applications that will span multiple markets and cultures * Boldly push creative boundaries while consistently delivering work on time that is of the highest production values and that meets the required creative and technical criteria. * Work independently to create/produce visual prototypes in either interactive (WPF or Flash) or linear formats (animatics, comps) for review and refinement before helping to implement in production. Create and explore concepts from sketches to video mock-ups. Your responsibilities will be a mix of design exploration and implementations (production) * Educate our partners and clients * Provide consistent and constructive feedback and line leadership for a small team of full time and contract artists. * As a senior person, using good design process and craft, you will proactively work across the organization to preemptively eliminate problems in the productions cycle, ideally before they occur * Create and explore concepts from sketches to video mock-ups to supervising production * Assist in recruiting of Art staff and mentor junior interface artists SEE ADDITIONAL JOB POSTINGS HERE: Industrial Designer: http://members.microsoft.com/careers/search/details.aspx?JobID=4888168E-9962-4ECC-82DF-B7641D01ABBD&start=1&interval=10&SortCol=DatePosted User Researcher Lead: http://members.microsoft.com/careers/search/details.aspx?JobID=1DB2C813-E91D-409F-BF41-7DF46FF4FBD7&start=1&interval=10&SortCol=DatePosted *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savan
Re: [IxDA Discuss] ATM machines
On 1/11/08, Shaun Bergmann <[EMAIL PROTECTED]> wrote: > I hope I am not alone in finding at least some level of frustration with > just about every iteration of ATM interfaces installed from just about any > financial institution. Yes, even being somewhat green in some aspects of design, I can tell something's amiss when I have to push buttons or screen items a couple feet away from one another, sometimes in the same action. Automatic Teller Machine Machines drive me nuts. > What are some of the major changes you'd like to see in them? > I have a few suggestions: > > 1. If there is going to be some sort of additional surcharge for using the > bank machine, and you need to prompt the user to answer YES or NO to their > submission of $2.00 for the convenience, then do so near the beginning of > the process. Perhaps right after they've entered their PIN and are still > focusing on the screen with their finger hovering over the buttons. > If you can't bring yourself to ask that question near the beginning of the > process, and insist on waiting until they've completed what they assume to I'm thinking that part of the purpose is to make that little extra scratch for the financial institution, so if they could get away with an after the fact "Oh, yeah - we charged you for that", some might! > 2. Make them take back their card before you issue the money. No > exceptions. Certainly! > 3. This could be asking too much, but perhaps install some sort of motion > sensor and trapdoor. If -- after the transaction has been completed -- the > ATM senses that the user is still standing there, perhaps counting their > money or perusing the receipt or rearranging their grandkids photos in their > wallet or WHATEVER they may be doing: ... I think trapdoors are highly underutilized in modern design. > What would be the ideal ATM scenario? Either realistically altering the > current implementation, or no holds barred revolutionary? Starting with having the buttons I need to push for a single action be in the same postal code is a great start. Everything from position of the ATM face itself (which requires me to get halfway out of my car, whether I'm in my sedan or my truck), how they handle glare from the sun and even the step-by-step process all cry out for a Master's thesis or two. Scott -- As free as the wind And hopefully learning - roxy music *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] ATM machines
Shaun Bergmann wrote: > I hope I am not alone in finding at least some level of frustration with > just about every iteration of ATM interfaces installed from just about any > financial institution. > The biggest crime is designing screens with lines connecting labels to buttons as if people looked at the screen head-on. As ATMs in financial institutions are almost invariably installed at a height suitable to wheelchair-bound persons the screen is typically about a foot or two below eye level for an able-bodied customer. Labels and buttons are as a result typically a good half-inch out of level, making for quite confusing interactions, especially when buttons are small and tightly grouped. Given that most of the buttons on an ATM's screen are usually unused, it may be worth considering skipping buttons on non-binary-option screens. This would avoid the worry about whether the button you're about to press is for English or Cantonese, whether you're about to withdraw $40 or $200, and whether you're about to deposit your paycheque to your chequing account or your visa card... -m *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] live chat best pratices
Hi Jeff, some barely reasoned opinion from an IX programmer.. > For example, I've visited several sites that automatically open a live > chat > window if the user has been inactive on a page for over a certain length > of > time. To me, this seems like a poor experience for a couple of reasons. I > think most users like to research online because it offers time, privacy, > and quietness. On the web, there are no sales people popping up to ask if > you need any help. Also, popping up automatically, without the user taking > any action seems like a jarring experience. I think a good analytical approach could be based on expectation and quality of experience. if the site is purely commercial, aggressive behavior is unexpected in a (commercial or similar / associated) quality oriented user experience. Aggressive behavior immediately "makes" the experience. It's good for very few things because it's only expected in very few cases. Here are the kinds of live chat questions I'm thinking about: > - When should it be available? All the time, or only during certain tasks? the subjects for which live-chat supporters (staff) are prepared to discuss should include access to live chat. also this raises the question of continuity, enabling the chat (frame) to continue across page views. (and a nice feature would permit the support staff to nav the user's browser with an 'accept action?' dialog). - Is there a way it can "recommend itself" without being obnoxious? I would think that any such interactive feature should be animated in its visual representation. i'm thinking in the context of an otherwise static visual presentation, so the difference is clear. otherwise a "tool icon" type visual related to the visual representation of the chat session (see more below). - What kind of delay is acceptable between requesting help and being > connected with a person? definitely needs an immediate response (< 2s) and then progress / updates (3-5s?).. (i'm thinking that 5s is a very long time) clicking on the web creates the expectation of instant gratification. managing that expectation in the case of non-machine (human) interaction is important. - What's the best way to handle the chat window? Should it go inside the web > > page as an AJAX pop-up, or should it open in a new window? never a new window.. should be contained like an ajax layer.. using some frames so it can travel across page views would be very good. - Does "click-to-callback" (user enters her phone number to have support > call her) make more sense than live web chat? not likely.. big privacy issue.. good web makes no assumption of trust. (unless there is trust, have an account..) What other considerations for live chat are there? the visual representation of the support function (staff person? company? support department?) is important. it wants to be visually differentiated from social chat or personal chat for good results. it wants to be "support chat" as in a kind of "professional chat". think, trust or confidence building (as realistically appropriate) plus a margin of protective insulation for both parties.. (and the backend should be the same visual).. Thanks for the help! > > Jeff Stevenson > is that interesting? john *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] ATM machines
>>1. If there is going to be some sort of additional surcharge for using the bank machine, and you need to prompt the user to answer YES or NO to their submission of $2.00 for the convenience, then do so near the beginning of the process. Isn't half the point that you only get charged for withdrawing money? You can check your balance for free and maybe perform some other tasks, it is only at the point that you request to withdraw money that you are told you will be charged for the privilege. Fortunately the UK market is so competitive that only a tiny proportion of ATM's charge anyone so I may be wrong (I have used only one Atm that charged in the last 5 odd years) >>2. Make them take back their card before you issue the money. No exceptions. I believe that this already happens at all UK atm's. James *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Complex Field Requirements
I've got a form where the user must enter one of their work, home, or cell phone number. What's the best way, do we think, to indicate to users that one of these three fields is required? *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] iPhone Story in Wired
If you like horror stories in project management, this is for you:http://www.cio.com.au/index.php/id;45350857;fp;;fpid;;pf;1 *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
http://www.alistapart.com/topics/design/typography/ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] live chat best pratices
Jeff, May I ask you not do one thing that annoys me very much when I use live chat of my hosting provider: When I click on "Live Chat" on the homepage it opens new window and then resize it as needed. However I use FF and all new windows (target="_blank") are opened as tabs. So after I click there it resize my whole browser with all my tabs opened. It's not a big deal, but it annoys me a lot. Also if live chat is offline tell me about it immediately (not after I filled out form with question and waited for 5 minutes for somebody to respond to me). Showing that someone is typing is a good thing as well. When I type I'm trying to separate paragraphs. Also I use several IM clients simultaneously, so sometimes it's hard to remember which key combination will submit my response (ctrl+enter, enter, tab -> enter). If you decide to autosubmit response on "enter", then let me (user) know about it, as well as provide key combination for going to the new line. Also you might want to look at different IM clients -- they have many common things with live chat. -- Maxim *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Tata Nano vs. OLPC/XO
On Jan 11, 2008 1:35 PM, Adrian Howard <[EMAIL PROTECTED]> wrote: > Which is actually an urban myth :-) > Oh, that's right, I remember now. Bigfoot told me that story. Have to have words with that boy... Michael :-) *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Tata Nano vs. OLPC/XO
On 11 Jan 2008, at 20:29, Michael Micheletti wrote: [snip] > Your statement reminds me of something I read (sorry can't remember > the > source) about the design of a writing instrument for the US space > program. > The astronauts needed to be able to write in zero gravity, upside > down, in a > vacuum, while Martians were attacking, etc. A large program was > established; > some many hours and millions of dollars later the Fisher Space Pen > emerged > to great praise. The Russian space program, constrained by budget, > gave > their astronauts pencils. Which is actually an urban myth :-) Normal ball point pens write just fine in free fall, and pencils were used by both the US and USSR in early space missions (but were abandoned later since little bits of graphite ambling around your workspace in free fall turned out not to be fun) See http://www.snopes.com/business/genius/spacepen.asp for some background. Cheers, Adrian *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
For me IxD consists of 2 parts -- dynamic (interaction) & static (visual appearance). So typography deals with visual appearance/representation & readability (usability of text in some cases). However there are so many different disciplines (from cognitive psychology to graphical design) and principles involved, so it's hard for me to build "model" that will satisfy all needs and answer all questions. -- Maxim *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Labeling a CAPTCHA control
I do like Digg.com label - "Are You Human", they used to have "(sorry we have to check)" next to it which is now dropped. - AJ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Tata Nano vs. OLPC/XO
On Jan 11, 2008 7:28 AM, Murli Nagasundaram <[EMAIL PROTECTED]> wrote: > > I am convinced that the Nano as it exists could not have been designed > in either Japan or the US (or any G-8 nation, for that matter). > Whether that is a positive or a negative, I don't know yet, but I > believe it is important design factor to keep in mind. > Hi Murli, Thanks for the link to the interview article. I've been pretty fascinated by the Nano rollout. Your statement reminds me of something I read (sorry can't remember the source) about the design of a writing instrument for the US space program. The astronauts needed to be able to write in zero gravity, upside down, in a vacuum, while Martians were attacking, etc. A large program was established; some many hours and millions of dollars later the Fisher Space Pen emerged to great praise. The Russian space program, constrained by budget, gave their astronauts pencils. Michael Micheletti *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
Completely agree about typography being crucial to user experience. But IxD is a branch of UX design. I was wondering about various opinions on how typography relates specifically to IxD... Jeff On Jan 11, 2008 3:16 PM, Maxim Soloviev <[EMAIL PROTECTED]> wrote: > > What does this thread have to do with interaction design? > In my opinion main goal of interaction design is to provide the best > user experience possible. > And typography is one of important components in that case. > > -- > Maxim > *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Labeling a CAPTCHA control
In this case I would go with safest choice -- take a look at "big brothers" registration forms -- Yahoo, Google, Microsoft. -- Maxim *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] iPhone Story in Wired
Very good story, I think! Lot's of lessons to learn :) -- Maxim *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
> What does this thread have to do with interaction design? In my opinion main goal of interaction design is to provide the best user experience possible. And typography is one of important components in that case. -- Maxim *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] ATM machines
Alexander wrote: > I recall there was a quite large thread on > ATMs a while ago in the list. ATM interaction design http://www.ixda.org/discuss.php?post=15793 // jeff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=24469 *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] ATM machines
I recall there was a quite large thread on ATMs a while ago in the list. Not sure if it's been mentioned there, but I think one major impeding factor is that cash machines (and basically anything that handles money) has to go through a lot of certification procedures to prove that it is secure enough to do so. I don't think it matters if you need to do just a small change in the UI flow, I guess every change is treated as "suspicious" and the whole software needs to go through re-certification, which should incur some non-trivial cost. At least in the UK, most banks don't charge you if you use their cash machines to withdraw money from your account in some other bank, so I guess they aren't making much profit out of them either, and wouldn't have such a great desire to invest in their improvement. Maybe somebody with more involvement in the financial industry can confirm the above, at least that's what I've heard in a discussion about the usability of the credit card modules in UK train ticket machines a while ago ... Cheers, Alex On Jan 11, 2008 6:22 PM, Shaun Bergmann <[EMAIL PROTECTED]> wrote: > I hope I am not alone in finding at least some level of frustration with > just about every iteration of ATM interfaces installed from just about any > financial institution. > > What are some of the major changes you'd like to see in them? > I have a few suggestions: > > 1. If there is going to be some sort of additional surcharge for using the > bank machine, and you need to prompt the user to answer YES or NO to their > submission of $2.00 for the convenience, then do so near the beginning of > the process. Perhaps right after they've entered their PIN and are still > focusing on the screen with their finger hovering over the buttons. > If you can't bring yourself to ask that question near the beginning of the > process, and insist on waiting until they've completed what they assume to > be the last of the button pushes, then at least utter a 'beep', ring a bell, > vibrate or flash strobe lights... *anything *to grab their attention to let > them know that the machine is NOT currently counting bills and has been > silently sitting there with the last question, waiting for an answer. > Perhaps 20 or 30 seconds after you have asked this final silent question and > there is still no button activity in the form of a 'Yes' or 'No' push, you > can spring out one of those cartoon boxing gloves to re-capture the > attention of the user that has been standing there in front of the ATM > lineup, blankly staring out the window watching traffic while they wait for > their cash to be dispersed. > > 2. Make them take back their card before you issue the money. No > exceptions. > > 3. This could be asking too much, but perhaps install some sort of motion > sensor and trapdoor. If -- after the transaction has been completed -- the > ATM senses that the user is still standing there, perhaps counting their > money or perusing the receipt or rearranging their grandkids photos in their > wallet or WHATEVER they may be doing: ... > > What would be the ideal ATM scenario? Either realistically altering the > current implementation, or no holds barred revolutionary? > > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
No way! :-) On Jan 11, 2008 2:47 PM, Andrei Herasimchuk <[EMAIL PROTECTED]> wrote: > > You first! > *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
On Jan 10, 2008, at 11:20 PM, Jeff White wrote: > What does this thread have to do with interaction design? > > I'm not trying to be difficult, I'm really interested in what the list > has to say about this question. You first! -- Andrei Herasimchuk Principal, Involution Studios innovating the digital world e. [EMAIL PROTECTED] c. +1 408 306 6422 *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] [JOB] Product Designer at Autodesk - Full Time | Manchester, NH
Please see the application instructions at the bottom of this posting. I am not the hiring manager... just the messenger. :-) ~Lisa Autodesk has an immediate full-time job opening in the AutoCAD Civil 3D product design team in Manchester, NH. We're looking for someone with a passion for contributing to the design and development of software products that are – yes - technical and complex, but also indispensible to our users. AutoCAD Civil 3D is a 3D dynamic modeling application for the civil engineering market. It is used world-wide for a wide variety of civil engineering projects including land development (subdivision, commercial, industrial), transportation (local road design, highway design, rail design), and environmental (storm water, waste water, wetlands mitigation and restoration). Our users are civil engineers, surveyors, engineering and survey technicians, and drafters and CAD technicians. AutoCAD Civil 3D is used in engineering firms small and large, and projects small and large, but in all cases it is central to the work process and work product. The AutoCAD Civil 3D product design team is a multi-disciplinary design team. Members of the team have backgrounds in land surveying, civil engineering, hydrology and hydraulics, usability engineering, human-computer interaction, interaction design, architecture, and imaging and photographic technology. We're more interested in what a candidate brings to our team than we are in the specific path they took to get here. Nevertheless, the right candidate must possess a clear passion for discovering and solving customer problems, and a commitment to excellence in design. The ability to communicate design ideas through sketching, presentation, and clear descriptive language are is a key competency of this position. Preferred skills and backgrounds include: •An advanced degree or experience in an HCI-related subject, and/or civil engineering or related engineering knowledge or expertise •Technical background and/or a demonstrable understanding of modern software development processes and concerns as they relate to design •Previous experience designing for complex creative applications, 3D tools, and/or engineering analysis tools •Experience creating conceptual designs using diagramming to model the system •Exceptional writing and presentation skills, demonstrated with examples •Experience prototyping using Flash, Director, Fireworks, PowerPoint, or similar applications Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six week sabbatical after four years of employment, a domestic partner policy, flexible work hours and more (bring your dog to work!). Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce. Interested? Then apply for Job 63577 at http://www.autodesk.com/jobs. *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] ATM machines
I hope I am not alone in finding at least some level of frustration with just about every iteration of ATM interfaces installed from just about any financial institution. What are some of the major changes you'd like to see in them? I have a few suggestions: 1. If there is going to be some sort of additional surcharge for using the bank machine, and you need to prompt the user to answer YES or NO to their submission of $2.00 for the convenience, then do so near the beginning of the process. Perhaps right after they've entered their PIN and are still focusing on the screen with their finger hovering over the buttons. If you can't bring yourself to ask that question near the beginning of the process, and insist on waiting until they've completed what they assume to be the last of the button pushes, then at least utter a 'beep', ring a bell, vibrate or flash strobe lights... *anything *to grab their attention to let them know that the machine is NOT currently counting bills and has been silently sitting there with the last question, waiting for an answer. Perhaps 20 or 30 seconds after you have asked this final silent question and there is still no button activity in the form of a 'Yes' or 'No' push, you can spring out one of those cartoon boxing gloves to re-capture the attention of the user that has been standing there in front of the ATM lineup, blankly staring out the window watching traffic while they wait for their cash to be dispersed. 2. Make them take back their card before you issue the money. No exceptions. 3. This could be asking too much, but perhaps install some sort of motion sensor and trapdoor. If -- after the transaction has been completed -- the ATM senses that the user is still standing there, perhaps counting their money or perusing the receipt or rearranging their grandkids photos in their wallet or WHATEVER they may be doing: ... What would be the ideal ATM scenario? Either realistically altering the current implementation, or no holds barred revolutionary? *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best tool for word processing on a Mac?
What about the copy tools like Adobe InCopy and QuarkCopyDesk? These seem to have better word processing capabilities than their respective layout tools (InDesign & QuarkXpress)... Maybe better style control? On Jan 11, 2008 8:42 AM, Akanowicz Ron <[EMAIL PROTECTED]> wrote: > For writing projects check out Scriviner > > On Jan 11, 2008, at 7:40 AM, Ari Feldman wrote: > > > well, all is not lost as you could run SheepShaver, a 68xxx > > emulator. with a > > rom and version of MacOS, it will run lots of old Mac software. i > > had a > > version of it running OS 9 under my last Mac running Tiger. > > > > > > On Jan 11, 2008 2:30 AM, Jim Drew <[EMAIL PROTECTED]> wrote: > > > >> > >> On Jan 10, 2008, at 9:45 AM, Russell Wilson wrote: > >> > >>> From reading the Arial vs. Verdana thread, I wonder what designers' > >>> favorite > >>> tool for word processing on a Mac is. Framemaker has been mine in > >>> the past, but > >>> is no longer available for the Mac... and Word just doesn't cut it. > >> > >> And Leopard won't even launch Classic, so FrameMaker is really > >> completely dead to me now. (I worked on FrameMaker at Frame > >> Technology and Adobe Systems for almost 10 years. Damn shame!) I > >> have to keep an old Mac available just to retrieve content from the > >> hundreds of old Frame docs I have around. > >> > >> Pages is the thing for me now. I even did an event program (5.5x8.5 > >> booklet, B&W) in it recently. Probably not as good as it would have > >> been in Frame -- I definitely felt a lack of the level of control I > >> was used to -- and this being my first, not as good as future ones > >> will be, but adequate and a sight easier than the same thing with > >> Word > >> would have been. > >> > >> I've never managed to jump into InDesign yet. I should, I know... > >> > >> -- Jim Drew > >> [EMAIL PROTECTED] > >> > >> > >> > >> > >> *Come to IxDA Interaction08 | Savannah* > >> February 8-10, 2008 in Savannah, GA, USA > >> Register today: http://interaction08.ixda.org/ > >> > >> > >> Welcome to the Interaction Design Association (IxDA)! > >> To post to this list ... [EMAIL PROTECTED] > >> Unsubscribe http://www.ixda.org/unsubscribe > >> List Guidelines http://www.ixda.org/guidelines > >> List Help .. http://www.ixda.org/help > >> > > > > > > > > -- > > -- > > www.flyingyogi.com > > -- > > > > *Come to IxDA Interaction08 | Savannah* > > February 8-10, 2008 in Savannah, GA, USA > > Register today: http://interaction08.ixda.org/ > > > > > > Welcome to the Interaction Design Association (IxDA)! > > To post to this list ... [EMAIL PROTECTED] > > Unsubscribe http://www.ixda.org/unsubscribe > > List Guidelines http://www.ixda.org/guidelines > > List Help .. http://www.ixda.org/help > > Ron Akanowicz > Usability Consultant > 786-853-1666 > > [EMAIL PROTECTED] > www.softerwareconsulting.com > > > > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > -- Russell Wilson Vice President of Product Design, NetQoS Blog: http://www.dexodesign.com *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Tata Nano vs. OLPC/XO
On Jan 10, Ratan Tata, patriarch of the Tata conglomerate in India unveiled what is billed as the least expensive car in the world, the Nano. Not a very original name, but the story behind the car is quite fascinating. Here is an interview with Ratan Tata about how the project was initiated and how the design evolved. http://www.domain-b.com/companies/companies_t/Tata_Motors/20080110_makingof_thenano.html I bring this up to compare and contrast with the XO project. Both involve technologies, and both have the goal of making technology accessible and available to people who could have never dreamed of having it before. Let's leave aside issues of pollution, crowding, fossil fuels, etc. for the moment (there are lots of good arguments on both sides there, and some very practical issues that grand theories and ideals cannot address). One project was taken up by a famous university lab and the other by a famous corporation (who are hoping to buy Jaguar and Land Rover). Both projects were driven by high ideals. Ratan Tata is head of the probably the most ethical and socially conscious corporation in India; they are respected through the length and breadth of the country). This was his pet project, his parting gift to the people of India and the developing world before he retired. Nicholas Negroponte has a very high profile in academia and industry, and the XO is clearly Negroponte's pet project. Differences now emerge. The XO was created by a very talented group located in the most technologically advanced nation in the world for people living in the most underdeveloped nations. The Nano was created by a talented group of engineers located in nation with the largest population of poor people. The designners could observe the daily struggles of their 'clients' to and from work every day. The Nano is a conventional car driven no differently from any other. The key challenges related to keeping cost of production under $2,500. This resulted in 34 patent applications, many related to the design of the engine. Cost cutting had to be so severe, that even savings of 25 to 50 cents on a part were considered significant. Having lived in both the US and India for many years, I realize it is impossible to truly and completely empathize with one's clients unless one really has been totally immersed in their culture and are able to accept their perspective. I recall back in the early 1980's when we used to use 8-bit microcomputers to run corporate applications formerly run on IBM mainframes. Living in a scarcity-prone society drastically affects one's mindset (in both positive and negative ways). You learn to live with less, and get the most from whatever is available. This generates a nation of MacGuyvers (apologies to non-US list members -- MacGuyver is one of my favorite TV characters who gets out of difficult situations using whatever is available around him). I am convinced that the Nano as it exists could not have been designed in either Japan or the US (or any G-8 nation, for that matter). Whether that is a positive or a negative, I don't know yet, but I believe it is important design factor to keep in mind. Cheers, Murli *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] live chat best pratices
Is anyone here aware of any research regarding best practices for implementing live chat on the web? I'm also interested in hearing well-reasoned opinions and seeing examples. For example, I've visited several sites that automatically open a live chat window if the user has been inactive on a page for over a certain length of time. To me, this seems like a poor experience for a couple of reasons. I think most users like to research online because it offers time, privacy, and quietness. On the web, there are no sales people popping up to ask if you need any help. Also, popping up automatically, without the user taking any action seems like a jarring experience. Here are the kinds of live chat questions I'm thinking about: - When should it be available? All the time, or only during certain tasks? - Is there a way it can "recommend itself" without being obnoxious? - What kind of delay is acceptable between requesting help and being connected with a person? - What's the best way to handle the chat window? Should it go inside the web page as an AJAX pop-up, or should it open in a new window? - Does "click-to-callback" (user enters her phone number to have support call her) make more sense than live web chat? What other considerations for live chat are there? Thanks for the help! Jeff Stevenson *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Widget Awareness
One of the problems with monitoring such tools is that there are so many of them to keep up with, in addition to your daily "life" (away from the computer...that "real world" thing everyone's talking about). I'm on Facebook for work reasons, and because someone invited me (my company's planning to build a Facebook app so I'm getting used to the "experience"). I'm also on LinkedIn and have gotten pretty comfortable with it. While you can't add widgets to Linked In, it's a little world you have to keep track of, just as much as (if not more than) Facebook. In any given network of friends & colleagues, you might have 2-5 different online systems to keep track of them. A bunch of my friends on LinkedIn recently started inviting me to Spock - I've never heard of it, but went ahead and accepted the invite. Now I have THREE places to watch. I'm notoriously bad at keeping in touch with people as it is, but now I have to monitor and update three new environments to make sure no one posts porn on my Superwall (thanks for the tip!), asks me a question on LinkedIn, or (I'm guessing) posts new parental advice on my Spock profile. Sheesh. So yes, I think all these environments need insanely easy ways of making sure people don't update your content with something offensive - the little "email notice" works well for Facebook, but it should be more of a gate than a notification: Don't let it on unless I say so. Bryan http://www.bryanminihan.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lucy Buykx Bringing it back to topic (a little), adding widgets or applications onto a personal owned page that other people can contribute content to has repercussions. You cannot control the content and cannot be there all the time to moderate it. *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Widget Awareness
"click "Add application" immediately (of course, this can only be harmful if the facebook app will for example display something undesirable in your profile) ." OT : Its not the facebook app that is necessarily undesirable. I removed SuperWall with all its nice features because one or two people sent me pictures of naked people that were sitting on my profile for several days. Not nice soft focus arty ones either. I told the individuals off but realised that I would have to be online a lot more often than I was interested in to ensure this didn't happen again. Bringing it back to topic (a little), adding widgets or applications onto a personal owned page that other people can contribute content to has repercussions. You cannot control the content and cannot be there all the time to moderate it. Would people find more benefit and use from widgets if they felt more trust in the content or their control over it? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=24437 *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Best tool for word processing on a Mac?
For writing projects check out Scriviner On Jan 11, 2008, at 7:40 AM, Ari Feldman wrote: > well, all is not lost as you could run SheepShaver, a 68xxx > emulator. with a > rom and version of MacOS, it will run lots of old Mac software. i > had a > version of it running OS 9 under my last Mac running Tiger. > > > On Jan 11, 2008 2:30 AM, Jim Drew <[EMAIL PROTECTED]> wrote: > >> >> On Jan 10, 2008, at 9:45 AM, Russell Wilson wrote: >> >>> From reading the Arial vs. Verdana thread, I wonder what designers' >>> favorite >>> tool for word processing on a Mac is. Framemaker has been mine in >>> the past, but >>> is no longer available for the Mac... and Word just doesn't cut it. >> >> And Leopard won't even launch Classic, so FrameMaker is really >> completely dead to me now. (I worked on FrameMaker at Frame >> Technology and Adobe Systems for almost 10 years. Damn shame!) I >> have to keep an old Mac available just to retrieve content from the >> hundreds of old Frame docs I have around. >> >> Pages is the thing for me now. I even did an event program (5.5x8.5 >> booklet, B&W) in it recently. Probably not as good as it would have >> been in Frame -- I definitely felt a lack of the level of control I >> was used to -- and this being my first, not as good as future ones >> will be, but adequate and a sight easier than the same thing with >> Word >> would have been. >> >> I've never managed to jump into InDesign yet. I should, I know... >> >> -- Jim Drew >> [EMAIL PROTECTED] >> >> >> >> >> *Come to IxDA Interaction08 | Savannah* >> February 8-10, 2008 in Savannah, GA, USA >> Register today: http://interaction08.ixda.org/ >> >> >> Welcome to the Interaction Design Association (IxDA)! >> To post to this list ... [EMAIL PROTECTED] >> Unsubscribe http://www.ixda.org/unsubscribe >> List Guidelines http://www.ixda.org/guidelines >> List Help .. http://www.ixda.org/help >> > > > > -- > -- > www.flyingyogi.com > -- > > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help Ron Akanowicz Usability Consultant 786-853-1666 [EMAIL PROTECTED] www.softerwareconsulting.com *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] F2F in Calgary
I have been on the IXDA group for over a year now and I suspect there are at least two of you who are in the Calgary area. If you are out there and would like to meet email me off list. Thanks Mark *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Online courses/education
Hi, A quick search through the archives IxDA discussion list hasn't provided me with what I was looking for, so here is a question for you. Do you know something about good IxD online courses/education? Thank you Regards, Darek *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best tool for word processing on a Mac?
Hi, Like most of You I'm using Pages - simple, fast and stable. Regards, Darek *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Agile/UX conference info (was Re: Prototyping with Adobe CS3)
On 10 Jan 2008, at 14:38, Michael Tuminello wrote: > For me, I can't say that it does very much. That's part of the > reason I'm headed down to interaction 08 - for the agile/uxd workshop. [snip] On the subject of conferences... The Agile 2008 Conference (Toronto, Aug 4-8) this year has a User Experience stage. More details at: http://www.agile2008.org/stage-users.html If anybody wants to show off any tutorials / experience reports / presentation / posters / exhibits please let us know (see above link for details). Requests for things people would like to see are also welcome :-) Cheers, Adrian *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
:-) I wasn't really challenging any of them, and should have replaced 'the list' with 'folks'. Jeff On Fri, 11 Jan 2008 00:10:50, Jeff Howard <[EMAIL PROTECTED]> wrote: > There are at least five different conversations in this thread. Which > ones are you challenging? > > 1) Are there any studies about why Arial is used for web apps more > than Verdana? > > 2) Are studies a valid approach to making typographic decisions? > > 3) Should one space or two follow a period? > > 4) In what ways does the digitial medium constrain our approach to > typography? > > 5) What do the previous four topics have to do with interaction > design? > > If you care about the broader community's answer to the fifth > question, I'd recommend starting a new thread. This one, certainly > this late in the thread, will be all but invisible to people who > don't happen to care about font snobbery. > > // jeff > > > . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Posted from the new ixda.org > http://www.ixda.org/discuss?post=24248 > > > > > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best tool for word processing on a Mac?
well, all is not lost as you could run SheepShaver, a 68xxx emulator. with a rom and version of MacOS, it will run lots of old Mac software. i had a version of it running OS 9 under my last Mac running Tiger. On Jan 11, 2008 2:30 AM, Jim Drew <[EMAIL PROTECTED]> wrote: > > On Jan 10, 2008, at 9:45 AM, Russell Wilson wrote: > > > From reading the Arial vs. Verdana thread, I wonder what designers' > > favorite > > tool for word processing on a Mac is. Framemaker has been mine in > > the past, but > > is no longer available for the Mac... and Word just doesn't cut it. > > And Leopard won't even launch Classic, so FrameMaker is really > completely dead to me now. (I worked on FrameMaker at Frame > Technology and Adobe Systems for almost 10 years. Damn shame!) I > have to keep an old Mac available just to retrieve content from the > hundreds of old Frame docs I have around. > > Pages is the thing for me now. I even did an event program (5.5x8.5 > booklet, B&W) in it recently. Probably not as good as it would have > been in Frame -- I definitely felt a lack of the level of control I > was used to -- and this being my first, not as good as future ones > will be, but adequate and a sight easier than the same thing with Word > would have been. > > I've never managed to jump into InDesign yet. I should, I know... > > -- Jim Drew > [EMAIL PROTECTED] > > > > > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > > Welcome to the Interaction Design Association (IxDA)! > To post to this list ... [EMAIL PROTECTED] > Unsubscribe http://www.ixda.org/unsubscribe > List Guidelines http://www.ixda.org/guidelines > List Help .. http://www.ixda.org/help > -- -- www.flyingyogi.com -- *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Widget Awareness
On Jan 10, 2008 8:38 PM, Matt Nolker <[EMAIL PROTECTED]> wrote:
>
> I'll certainly be interested in the general answer to this question, as I've
> only looked into Facebook in any detail. Starting last July, I was involved
> in project to build and launch a fairly sophisticated (by Facebook "Vampire
> Bite" standards) Facebook application. In terms of how familiar Facebook
> users are with third-party applications, my answer would be "extremely." They
> add and remove them constantly, as it is fast and simple to do. Facebook
> provides a very structured and mandatory method for adding/removing and
> controlling the rights of third party applications.
Although there is this capability, I seriously doubt (also given the
rest of your findings) that most users understand much of the
following permissions, all of which are enabled by default:
Allow this application to...
[X] Know who I am and access my information
[X] Put a box in my profile
[X] Place a link in my left-hand navigation
[X] Publish stories in my News Feed and Mini-Feed
[X] Place a link below the profile picture on any profile
I think most messages by Facebook applications are designed in a
tempting enough way ("X has sent you a SuperFreeGift! Click here to
see it immediately!") that would make most users overlook any security
prompts and click "Add application" immediately (of course, this can
only be harmful if the facebook app will for example display something
undesirable in your profile).
Maybe the solution would be to make some kind of "preview", i.e. a
mockup of how your widget may look in somebody's blog, iGoogle or
facebook page. Something like the preview shown in the iGoogle gadget
directory (http://www.google.com/ig/directory) but maybe with a bit
more context to show where the widget could be placed? I think this
would help users make a more informed decision than the checkboxes
above.
Regards,
Alex
*Come to IxDA Interaction08 | Savannah*
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[IxDA Discuss] Silicon Valley IxDA Meeting, Wednesday, January 16, at Google Mountain View
Please join us at the next Silicon Valley IxDA meeting, on Wednesday, January 16, 2008. Jonathan Arnowitz and Michael Arent will give a talk on prototyping. Effective Prototyping Jonathan Arnowitz and Michael Arent Who ineffectively prototypes? Unfortunately, we all do. The current state of the art of prototyping relies heavily on serendipity. How can you take a more strategic view of prototyping? This interactive discussion covers the strategy, tactics, and tools of prototypingincluding a demonstration of some unlikely prototyping tools. Presenter Bios: Jonathan Arnowitz is currently a User Experience Architect at Google Inc. He has over 20 years experience in designing user experiences. Jonathan started out designing interactive multimedia software. In 1991, Jonathan moved to the Netherlands where he was an interaction design consultant for over 10 years. Most recently, he worked as a Senior Interaction Designer for PeopleSoft, then as User Experience Architect for SAP Labs, where he worked on designing, training, and implementing user experience patterns for the next generation of SAP applications. Jonathan also volunteers with ACM/SIGCHI, for which, among other things, he was a co-founder of the DUX conference (Designing for User Experiences), co-editor in chief of Interactions Magazine, and most recently, the Design Community co-chair for CHI2008. Jonathan is also co-author of the book Effective Prototyping for Software Makers, published by Morgan Kaufmann. Michael Arent is currently Vice President of User Interface Architecture at SAP Labs, in Palo Alto, California. He leads a team of user experience professionals in defining and specifying the user interface building blocks for application software targeted to the small and medium-size business marketplace. His team also defines and manages the user interface standards and guidelines that ensure consistency and quality in the user interface and user experience of SAP software solutions. Michael has had a distinguished career in UX design, as a manager and individual contributorprior to SAP, with such major companies as PeopleSoft, Adobe Systems, MetaDesign, Sun Microsystems, and Apple Computer. In addition to enterprise business and analytics software solutions, he has been involved in forward-thinking projects, including interactive multimedia and TV and Internet-based commerce. Michael is also co-author of the recently released book Effective Prototyping for Software Makers. Date & Time: Wednesday, January 16, 2008 6:30-7:30 pmSocializing and Refreshments 7:30-9:30 pm--Program and Q&A Location: Google 1600 Amphitheatre Parkway Mountain View, California 94043 Go to the Lobby of Building 41 to sign in with security, who will then escort you to the event in Building 40. For more information, go to: http://www.baychi.org/calendar/20080116/ For directions, go to: http://www.baychi.org/calendar/20080116/directions/ Co-sponsors of this event: * IxDA (Interaction Design Association) Silicon Valley Face to Face * BayCHI IxD BOF Pabini Gabriel-Petit IxDA Silicon Valley Local Coordinator BayCHI IxD BOF Leader Principal User Experience Architect Spirit Softworks LLC www.spiritsoftworks.com [EMAIL PROTECTED] *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Arial vs Vernada?
There are at least five different conversations in this thread. Which ones are you challenging? 1) Are there any studies about why Arial is used for web apps more than Verdana? 2) Are studies a valid approach to making typographic decisions? 3) Should one space or two follow a period? 4) In what ways does the digitial medium constrain our approach to typography? 5) What do the previous four topics have to do with interaction design? If you care about the broader community's answer to the fifth question, I'd recommend starting a new thread. This one, certainly this late in the thread, will be all but invisible to people who don't happen to care about font snobbery. // jeff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=24248 *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
