Re: [IxDA Discuss] [IxDA] Coming to Vancouver

2010-03-08 Thread Patrick
Japadog.
Guu.
Salt Tasting Room.
Rodneys.
Granville Island.
West Vancouver.

-Original Message-
From: ixd...@host.ixda.org [mailto:ixd...@host.ixda.org] On Behalf Of Chris 
McLay
Sent: Monday, March 08, 2010 12:24 AM
To: p...@usabilitycounts.com
Subject: [IxDA] Coming to Vancouver

Hi all,

I'm heading to Vancouver next week for a holiday and to explore the city and 
surrounds.

Does anyone have any recommendations of things a travelling Interaction 
Designer must do, or placed they should visit?

All suggestions welcome!

Thanks, Chris

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[IxDA Discuss] Looking for an extra IXDA Registration

2010-01-22 Thread Patrick Sheridan
I feel a bit like the guy who walks around the Grateful Dead concert
parking lot with his finger in the air looking for a ticket :)

Anyone not able to make the conference please let me know as I'd love to attend.

thanks!

Pat Sheridan
UX, Three Pillar Global

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[IxDA Discuss] [JOB] User Interface Designer III - Amelia OH

2009-12-04 Thread Patrick Susan - Cincinnati-AMIG
I am moving West and leaving my position... posted below.

User Interface Designer III  - Amelia OH

Overview:
The companies of American Modern Insurance Group are nationally recognized 
leaders in specialty insurance, and currently serve more than 1.3 million 
policyholders throughout the country. Based in Cincinnati, Ohio, American 
Modern Insurance Group is rated A+ (Superior) by the A.M. Best Company, an 
independent analyst of the insurance industry.
 
Responsibilities:
The UI Designer III will design user interfaces and navigation models of 
form-based, Web applications.  This position will apply multiple user-centered 
design techniques and conduct usability testing.  This position will 
participate in heuristic evaluations.  The UI Designer will recommend and 
conform to UI-related standards as well as participate in the requirements 
gathering process.
 
Qualifications:
Qualified candidates are required to have expertise in information 
architecture, web design techniques and tools.  5-8 years designing, 
implementing, and administering web sites for B2B, B2C, and/or B2E audiences is 
required.  5+ years experience in defining web standards and specifications, 
such as style guides is also required. 
 
Familiarity with the PC insurance industry is preferred.  Experience with the 
Software Development Life Cycle is also preferred.  Candidates must have the 
ability to collaborate with both developers and business subject matter 
experts. 
 
This position must be able to accept criticism of designs, exhibit a 
willingness to create multiple drafts, and work toward consensus.  Position 
must also be flexible to work within bounds of existing designs. 
 
Qualified candidates will have a mastery of HTML, CSS, graphics design.  Strong 
writing skills to produce UI specifications and solid presentation skills is a 
must.  Familiarity with usability testing tools, such as Morae, and rapid 
prototyping tools is also preferred.
 
A Bachelors degree in Multimedia or Information Design, Human Factors, 
Psychology, or equivalent UI Design experience is required.  Advanced degree is 
a plus.
 
We provide a competitive salary and benefits package, including profit sharing, 
matching 401(K), and medical benefits upon date of hire. 
 
 To apply, please visit at: 
https://jobs-midland.icims.com/jobs/2088/job?mode=view

Thanks!
Susan Patrick
User Interface Designer III
The Midland Company


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Re: [IxDA Discuss] To spec or not to spec?

2009-10-16 Thread Patrick
I agree with jonathan. Nice specs are wonderful, but with the house  
approach, does someone have a nicely framed copy of the blueprints in  
their bedroom?


In the end, all that matters is an effective product. Sometimes we  
forget that.


On Oct 16, 2009, at 2:04 PM, jonathan berger wrote:


I can’t think of a good reason not to spec. Can you?


Its important to plan ahead, but specs are artifacts which can easily
diverge from reality as code gets written. Agile processes eschew
specs, instead favoring the following:

- Individuals and interactions over processes and tools
- Working software over comprehensive documentation
- Customer collaboration over contract negotiation
- Responding to change over following a plan

Agile isn't for everyone, but its treated me well so far.



Patrick

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[IxDA Discuss] [JOB] UI/Product Designer | Austin TX | Bazaarvoice | Full Time

2009-09-22 Thread patrick barrett
Bazaarvoice (www.bazaarvoice.com), voted 2009’s the best place to work
 in Austin, has an immediate opening for an experienced UI/Product
Designer to join our growing team. The SaaS solution you would help
design and refine is used by more than 575 brands to collect, display
and analyze user-generated reviews, stories and QA.
Details on this position and how to apply are located at: 
http://www.jobvite.com/j/?cj=oxOdVfwds=RefreshAustinJobs 
and also viewable at our website under the company information and
jobs link under Marketing. 


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Re: [IxDA Discuss] UI Translation Resource

2009-09-02 Thread Patrick Chamberlin
Victor, I'm told that www.worldwriters.com are very good.


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Re: [IxDA Discuss] How could I deal with my ex-employer for not releasing the design work I\'d done?

2009-07-20 Thread Patrick

We're you a contractor in the US?

Did you sign away the copyright?

On Jul 20, 2009, at 5:06 AM, Tara Goskie wrote:


I have been working for a company creating online software/application
for the past years. Recently I got laid off and they disabled my
connection to the company's server right away. Since I was a remote
employee, I wasn't able to get the design files I'd done for the
company. Therefore, I emailed them to ask for a copy for the purpose
of creating personal portfolio. They transferred my question among
different managers and ended up ignoring my request.

I'm really frustrated because I'd been working for this company
since I graduated and now I'm losing all the design works I've
done, not knowing what I could include in my portfolio in order to
move on to the next job. Since I was paid to create the designs, I'm
afraid I may not have the rights to request the files. Is there any
third person I could contact for assistance? What would be the
appropriate way to handle the issue?

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Patrick



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Re: [IxDA Discuss] Digitial newspaper/magazine editions user experience

2009-07-13 Thread Patrick
I've talked to a few publishers, and they said that interest in the  
digital edition (PDF, etc.) was limited at best (proved by web stats).  
The publishers were interested in recouping some of the advertising  
costs, but the results were negligible.


On Jul 13, 2009, at 9:24 AM, Rob Enslin wrote:


...

Does anyone know if research has been conducted (or has conducted  
research)
to support digital editions in terms of a positive user experience  
(user
outcomes)? Or, is it perhaps a notion that large newspapers simply  
do to

offer/repackage their content in a different format?

Thanks in advance,

-- Rob



Patrick

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[IxDA Discuss] EVENT in Irvine, CA: Surface Demo, June 22 6:30PM

2009-06-12 Thread Patrick

I know it's in the OC (not Los Angeles), but these Surfaces are heavy...

Microsoft is holding an event down there, and they will be giving the  
full dog and pony of that and some other shiny multi-touch technologies.


The address is:

Irvine Microsoft Center
Park Plaza, Suite 1600
Irvine, CA, 92614
(949) 263-3000

Email me offline if interested. We'll be posting more details here (http://www.linkedin.com/groups?home=gid=1956864 
).

Patrick

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Re: [IxDA Discuss] Nice Research on Persona Effectiveness

2009-05-29 Thread Patrick


My experience is that 9 out of 10 times, people make personas  
improperly, and worse, use them to make or justify whatever design  
decision suits their fancy that day. But nearly every single person  
I've seen use them *thinks* they are doing it right.


Their using the hammer wrong. Don't blame the hammer. ;)

About Personas (and everything else):

I think of the mistakes we make generally in the UX community is that  
we think we're inventing everything for the first time. We aren't, and  
we shouldn't.


There are a lot of tools (like Market Research, used by advertising  
agencies) that have similar roles in software development. http://www.allbusiness.com/marketing/market-research/1287-1.html 
, for example. Nothing against Alan Cooper, but a lot of the  
information in a typical persona is the same as customer profiling. I  
saw a lot of this during direct mail political campaign work I did  
before the web, in crafting the message, and that was well before the  
web.


You know, if we had standardized processes for a lot of this, it  
wouldn't really be an issue. You don't know you are doing personas  
wrong unless there are guidelines for doing them. The same goes for  
most interaction design. Unless this happens, will get into these Mac  
vs. PCs, Personas vs. No Personas arguments until the end of time.

Patrick

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[IxDA Discuss] Double search boxes? Best practices?

2009-05-14 Thread Patrick Neeman
I'm working on a directory site that has company listings (that have
to be searched), discussions, and white papers. We have the issue of
the double search box i.e. search the company listings in the top
right corner, and discussion search in the middle. Are there any best
practices out there around that?

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Re: [IxDA Discuss] Double search boxes? Best practices?

2009-05-14 Thread Patrick

- The business wants to show off the vendor listings,
- The developer wants separate pages for separate results.
- All the topics are separate (meta data is slightly different).



On May 14, 2009, at 1:18 PM, Nasir Barday wrote:

Not sure that I agree that multiple search fields are an unqualified  
bad,
but I'll concede that they probably aren't appropriate _in this  
context_,

assuming people, discussions, and white papers share the same level of
hierarchy.

A complement to a unified, categorized search results page could be  
showing
a version of that search results page as a live popup right under  
the field.
This makes sense for well-defined lists like directories, where  
people know
what they want (e.g. I know I'm looking for 'Carly Fiorina'). This  
lets

people quickly get to what they're looking for without waiting for the
results page to load first.

- N

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Re: [IxDA Discuss] Names are Important (was Wood gatherers...)

2009-03-31 Thread Patrick Neeman
Humans? Maybe you. Not me.


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Re: [IxDA Discuss] the alignment of the practices and outcomes ofIA and IxD

2009-03-31 Thread Patrick Neeman
(Grabbing popcorn, enjoying this from afar.)


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Re: [IxDA Discuss] Some of the non-software things that interaction designers do

2009-03-29 Thread Patrick Neeman
I hate the word designer, because when people use it, they think web
designer i.e. colors, icons, shapes, and not necessarily interactions
or social engineering. I think interior designer, website designer,
graphic designer, which quite honestly, I think we sit above that.

I like Experience Architect is it is about the experience: whether it
be a voice system, or a keypad, or a subway car, what's your
experience then? Like Ambrose pointed out, many of us do work
outside of software that still achieves the goal (writing CRM
scripts, coaching users, etc.). It's overarching enough to satisfy
multiple constituencies.

I think there is a sub divide of titles every once in a while that is
a means to an ends for something other than helping the user.


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Re: [IxDA Discuss] Some of the non-software things that interaction designers do

2009-03-29 Thread Patrick Neeman
Here's a different way of looking at it depends...

From LA Craigslist Ad:

We are looking for a talented web designer...We offer a flexible
schedule, $14 per hour...

...

I never, ever see that $14 per hour number next to the word
Architect. Or, show this to your ID's, and ask them if $14 per hour
is what their skills are worth.

The title is important to convey a) what we do, and b) market
ourselves that what we do has some kind of worth. The investment
analysts that, uh, ruined the world economy were able to market
themselves as worth the money they were being paid.

Seth Godin has a great take on this:

http://tinyurl.com/cbp48a

I don't know about you, but some of this title discussion and how we
are perceived outside of our little corner of the world I think is
very important. I migrated from the creative design field (I used to
be in print) because a) I enjoy this line of work, b) I would hope to
think I'm good at it, c) I enjoy bossing around web designers
(KIDDING!), and d) the pay doesn't suck. It sure beats being a laid
off journalist or print designer.

We can all talk about how at the end of the day we're solving the
world's problems, but in reality, we aren't. We aren't a doctor,
or growing food. For most of us, we build things that have an impact
on the bottom line of a company, and that's all (or since when did a
web widget save someone's life?). 

We do it because we like it and it pays well as a perceived valuable
service to our clients and companies. Having this discussion is
important to protecting and encouraging this thought process. Within
the community, it's okay to differentiate. However, outside of the
community, we should be SOMETHING so we don't confuse the people
that hire us.


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Re: [IxDA Discuss] Its Just UX

2009-03-27 Thread Patrick Neeman
I can't spend my own money for so many conferences...


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Re: [IxDA Discuss] When to use icons and when to use text

2009-03-26 Thread Patrick Neeman
It really depends on expert vs. novice users. Novice users aren't
going to pick up on icons right away. Expert users who use the
application 8 hours a day will.


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Re: [IxDA Discuss] When to use icons and when to use text

2009-03-26 Thread Patrick Neeman
At a company that developed CRM software (this was years ago), they
found through testing of users across several enterprise level
customers to get through more calls, functions by having key
functions as icons. They dealt with huge call centers. I don't have
the numbers with me (that was several hard drive crashes ago), but I
questioned their UX work at first too.


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Re: [IxDA Discuss] When to use icons and when to use text

2009-03-26 Thread Patrick Neeman
As a followup, I hate icons. So hard to get right...


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Re: [IxDA Discuss] When to use icons and when to use text

2009-03-26 Thread Patrick Neeman
Absolutely the latter.


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Re: [IxDA Discuss] $705k for redesigning a website???

2009-03-25 Thread Patrick Neeman
I don't have the RFP response, but I do have the
deliverables/wireframes/content matrix, and the size of the site.

One of the complexities of a site like this is that isn't not just
flat HTML -- there are a lot of dynamic forms. Think about it, 83k
pages. That's a lot of pages that have to be edited, massaged. That
doesn't include the cost of setting up the CMS, building the forms,
etc, and scaling for governance. 

After going through the process with the other city (they were
actually at 130k pages), this price is low. And even though the price
was off, if they are offshoring, the city is going to be rebidding
this out. I think I know one of the firms that bid on it (and list).


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[IxDA Discuss] Shopping cart design...

2009-03-25 Thread Patrick Neeman
Or, the fun of committee decisions...

What are people's studies/feelings about quantity box versus a link
that reads edit quantity, and then they can change the quantity? 

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Re: [IxDA Discuss] $705k for redesigning a website???

2009-03-25 Thread Patrick Neeman
well, it's not 100k per worker -- it's 250k per worker at consulting
rates (or splits depending on offshoring)...

when considering that's literally three people for a year...


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Re: [IxDA Discuss] $705k for redesigning a website???

2009-03-25 Thread Patrick Neeman
And the content migration...

That's going to hurt, and cannot be done by that team.


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Re: [IxDA Discuss] $705k for redesigning a website???

2009-03-24 Thread Patrick Neeman
I've been involved with one of these city projects (ironically, one
for a city about the same size, reach). You wouldn't believe what
you run into.

- City government runs slow. Real slow. One project I worked on, I
did the IA in March of last year, and they are hoping to launch next
month.
- You have to scrub all the old content and re architect it. There's
NO WAY you can do IA for every page, so you do very high level
patterns, hoping the content fits. Or, does anyone want to do a site
inventory for thousands of pages?
- It's decision by committee.
- Training isn't easy because the employees aren't what you see in
the private sector (not saying they aren't as smart, their
priorities are different).

The site 84,000 pages according to Google. They're going to go over
that bid.


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Re: [IxDA Discuss] $705k for redesigning a website???

2009-03-24 Thread Patrick Neeman
Well, that will play well in Austin, er, Peoria. :)

I've quoted that exact project, and the price actually seems low.
They must be outsourcing a good portion of that project.


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-17 Thread Patrick Neeman
I give it 5-10 years and I predict a major shift in interaction design
practice  education away from majors and masters and into support
tracks and electives for already existing degrees in interactive,
industrial, and architecture.

--

Agreed. At least to educate those that need enough to get by.


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-16 Thread Patrick Neeman
Patrick, I think what Chris, Andrei and I are saying is that hiring
tomorrow will not be like hiring from today.

--

I disagree. While some of the new grads may have all of the skills
listed, that list is fairly daunting for the majority of the IX/UX
community.

This is an issue that I've seen in the past where they had to
separate my role into two roles because they couldn't find anyone
who had the skills that I had from a technical standpoint, and this
was actually something that my manager said to me, that it was almost
too hard to set up a team that was oriented this way: to hire people
that had all of those skills, because they were too expensive, or too
hard to find.

Again, it's how large of an agency you decide the build, and the
culture. Most of the agencies I've walked into or worked with could
never go with the model of hiring ONLY people with ALL those skills,
because they would soon be out of business because they couldn't
scale. A business decision vs. a resource decision.

---

Personally, if you are hiring, I'd look to hire new grads more than
experienced folks, IMHO depending on the size of your team and your
current league of managers. 

---

This is hard. If you're working for an agency, The clients expect to
have great talent, thus making it hard to bring someone in to train.
If you're working for a company, most companies don't have UX teams
large enough to support this.

---

I can fly through Visio, Omnigraffle, InDesign. The trouble with most
of the interactive applications like Flash is that they are becoming
more and not less complex (Actionscript 3). I don't want or think I
should need to learn object oriented programming to communicate an
idea. I'm not against using a Fireworks (will take a look at it),
but for the purposes of communicating an idea, it doesn't have to be
perfect, just enough to get the programmers moving. 

Our work is about communication and making decisions on the
appropriate tools, not generating pixel perfect designs.


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-11 Thread Patrick Neeman
SNIP

 I don't see it being that much better, visually, than Bugzilla,
Mantis, or Trac.

Better:
Axosoft http://www.axosoft.com/
Trac http://trac.edgewall.org/
TrackIt http://www.numarasoftware.com/ctash.asp?src=google
trm=trackit

Cheers!

Todd Zaki Warfel 

SNIP

...have you used it in a project?


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[IxDA Discuss] Lightbox modal dialog boxes, your feeling about them?

2009-03-11 Thread Patrick Neeman
I'm working on a shopping cart, and at a couple of points we either
have to:
- Force someone to sign in for credit card security purposes, or...
- Want to present options attached to a particular shopping cart
item.

The question is what do you think about using the lightbox dialog
boxes for this?

I really don't want to take people away from the shopping
experience, and we're trying to guide the user more philosophically
than give them more options so they don't drop. Comments?



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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-11 Thread Patrick Neeman
I'm not saying broading the skills is a bad idea (still a good idea).
And I get frustrated when dealing with a UX type that says, well, they
do only user researching. Most companies demand more jack of all
trades.

However...

Going for this and hiring a UX team are completely different issues.
The question I would ask is, how large is your agency? The larger
you get, the harder it is to fill some of those roles with rockstars
who have skillz.

You can have your HR person list all the skills listed, and then you
scare away people that have maybe 80 percent of the skills you need.
Hiring is hard, and not everyone fits in a box (for example, I've
hired more content types, because I felt they could do better work
than visual designers).

I think the world needs more generalists. I just wouldn't expect
them to be a total expert on every skill, though.


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-10 Thread Patrick Neeman
Already wrote him.

Wrote a post:

http://www.usabilitycounts.com/2009/03/09/the-program-manager-and-how-getting-ux-into-software-way-we-can-is-good/

Look, not all software organizations can support an IA, a UX
designer, whatever. That takes a larger software project, and for the
vast majority of UX people, they would just be happy working with a
SECOND UX person in the same organization.

Most of the work out there is in agencies or in contract, so anywhere
we can get extra positions (mostly UX with some project management) is
good. While it's not a job title, it is a discipline, and our good
that we can educate and get better software produced.

From THIS website:

...the IxDA network actively focuses on interaction design issues
for the practitioner, no matter his or her level of experience.

Doesn't that include anyone that wants to learn?


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-10 Thread Patrick Neeman
- Regarding the look and feel of FogBugz (or say what you want to say
about it...)

- It's profitable
- It's a great product ... I've used it
- It hits its target audience very well

I don't know about you, but that's successful UX to me.

- Regarding programmers as gatekeepers

He's exactly right. Programmers, because of where they sit in the
development process, are gatekeepers and have quite a bit of control
over the product. And if they tune out the program manager and build
something that, well, sucks, it's going to show.

Smart programmers will realize this and work as a team, because
flipping the bozo doesn't legitimize their answer of, well, I
decided to write it my way. Smart company management will say,
sure are fire them, because that affects the bottom line.

Does this happen alot? No. But I've seen it happen in good
companies.

- Regarding the program management job title

Okay, let's change the job title to ice cream specialist. 

Joel's looking for someone for the job title for ice cream
specialist, and this ice cream specialist has to have five years of
user experience, uh, experience. They are going to be managing the
process of developing software product. They call people who do user
experience design ice cream specialists. And they have to be able to
build wireframes and functional requirements in some form.

Sounds like IX/UX to me.

If it pertains to your experience, and you're getting paid to do the
work you live, does it matter what the job title is? 

The reason Joel calls them that is because of the culture he's
worked in. Microsoft had program managers as part of the process, and
it worked because they were able to find people to play the role.
Sure, some of their products sucked (BOB), but for Joel, a program
manager was the perfect role because they were able to build cool
Excel macros which the target audience was able to use.
Or...effective UX.

We get so frustrated with how UX/IX is not respected, and think there
should be UX/IX titles in there, yet we never seek to understand the
politics and/or structure of the company to figure who's doing the
UX/IX, regardless of title or department.

The reality is, IAs do the work, BAs do the work, Web Designers (god
forbid, sometimes with their lack of understanding of taxonomies) do
the work. The important thing is SOMEONE is doing UX/IX work, and
they are doing it with SOME kind of process that represents a UX/IX
process. That means doing personas (or not), wireframes (or not),
ethnographic studies (or not).

Personally, I could really care less what the job title is in the
end. 

What I do care about is SOMEWHERE in the job description, there's a
like that says, requires 5 to 10 years of information architecture
experience. If it says that, we've done our job.

---

I saw one of the recaps of IXDA. One of the speakers had a great
point: if we can't agree on a job title in front of HR, people will
do it FOR us. This is just one example. 


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-10 Thread Patrick Neeman
Andrei's requirements:

I can perform most of those tasks to about a 90 percent level (don't
even ask me to do high level actionscript though). But, as a person
who has hired for UX positions, the requirements described there are
impossible to hit in any one person, except for the lucky few (a few
on this list). 

In fact, in my time of building a team of 25, I would have found
exactly one person that could have fulfilled those requirements, and
that would have been me.

We need to have realistic expectations for who fills the roles and
what they can do, otherwise we fail in front of our software
development peers. For example, we wouldn't expect a software
developer to be an expert DBA and an expert in system administration
while being a rockstar coder. They exist, but not in the levels
needed to support what was just mentioned. And, to the benefit of
software developers everywhere, team managers divide up the roles
logically because they have figured out how to make the divisions.

And that's the crux of this argument and probably why we struggle
with the role. While some of us can do many of the different tasks
and roles, expecting the whole IX/UX community to be able is not
achievable. We don't like to be put into a box, but we have to so we
fit within team structures.


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Re: [IxDA Discuss] Persona skeptics

2009-03-09 Thread Patrick Neeman
From Dan's article...

The best personas are really conceptual models, which help you to
digest the user research in a coherent way. They put a name and face
to an observed pattern of behavior.

I'm working with a few startups, and the hardest question for them
to answer other than how they are going to make money is who is their
target audience. Some of the have money, most of them, not a lot, so
they don't have a lot of resources to do proper research. Or their
product doesn't have quite a match in the marketplace, or they are
doing something relatively new.

Even if they are made up, I do think they have some value, because 1)
they represent a person instead of an abstract concept, and 2) you can
attach features to a person, and ask, would this person really use
this feature in this way? Is this feature that important? The truth
is they are used more by UX people for clarity than the clients, so
that's why they are looked as unnecessary.

The marketplace eventually determines who the target market is (the
Honda Element comes to mind -- Honda thought it would be hipsters,
and now older demographics buy it in larger numbers), so even well
researched personas can be wrong.


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-09 Thread Patrick Neeman
I've been a program manager.

Why do you see this as a threat? I see this as another opportunity.

And UX people should know a bit about programming, so they know what
they're designing into.


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-09 Thread Patrick Neeman
Well, if you've seen the UI for FogBugz, then I guess that shows
you what kind of a UI a Program Manager can design. 

You mean a profitable product?


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Re: [IxDA Discuss] Joel Spolsky claims the Program Manager role does UI design... ????

2009-03-09 Thread Patrick Neeman
Since you asked, this is how I see it as an opportunity (pretty much
the best once since the invention of sliced bread):

While we're all trying to figure out what our titles are (and
that's our damn fault, politics and posturing in our community be
damned), Joel defined an ADDITIONAL position for us that includes all
the most important goals of what we're supposed to do anyways, and
it's literally 60 percent of the job (the other 20 percent being a
pure fashion choice). 

So he defined 75 PERCENT of the job relating to UX, the rest to
communication, is what we're supposed to be good at anyways. And
that job, with manager in it's title, pays very well (more than a
typical IA position), and relates directly to ROI of the product,
even more so than a product manager position. I've had THAT EXACT
JOB TITLE, and it rocks. I did it totally from a UX standpoint.

(Raise your hands if you can say the same.)

But wait, THERE'S MORE.

Not only did he do that, but he defined the ratio of program managers
to developers, which is very important, because, well, most of the
projects we work on have like one IA to 80 developers. He placed it
close to that magical 25 percent UX, 50 percent development, 25
percent QA ratio, and let me tell you, in an agile environment, that
ratio is MAGICAL. 

BUT WAIT, THERE'S MORE!

He defined functional requirements IN SOME FORM as important. They
could be wireframes. They could be use cases. They could be written
on butcher paper. But he defined them as HAVING VALUE IN THE SOFTWARE
DEVELOPMENT PROCESS. (Can you say the same about XP or Scrum?)

- He didn't say that an MBA should have that responsibility.
- He didn't say that a programmer should have that responsibility.
- He said, quote an advocate for the users should have that
responsibility.

He also said...

The number one mistake most companies make is having the manager of
the programmers writing the specs and designing the product. This is a
mistake because the design does not get a fair trial, and is not born
out of conflict and debate, so it%u2019s not as good as it could be.

SNIP

...both sides, but especially the program manager, need to be
emotionally detached from the debate and willing to consider new
evidence and change their opinions when the facts merit it.

SNIP

Functional specifications are so important one of the few hard and
fast rules at Fog Creek is %u201CNo Code Without Spec.%u201D


He said he even learned from his own mistakes at his own company, and
restructured the role so it would be more effective.

I do disagree that anyone out of college can do the UX part; and
it's up to us to convince him otherwise than complaining about it
here (and I'm going to write to him personally). And there's the
opportunity -- letting him know the value.

On the other hand, we have to respect his opinion. 

He runs a very profitable company, larger than most of the people on
the group, has the respect of his peers (I can't tell you how many
times the developers suggested FogBugz over TFS because of it's ease
of use for simplified bug tracking), has a great product line, and
sold more books than anyone else on this list, I would guess.

He also has a farther reach into the software community than all of
us put together. 

It would be better for us to reach out to him and state our case and
build bridges, right?


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[IxDA Discuss] Multiple Shipping Addresses

2009-02-25 Thread Patrick
Does anyone have any best practices links and statistics for  
multiple shipping addresses involving the same order?


Thanks.

Cheers.

Patrick

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Re: [IxDA Discuss] A business case for switching Mac

2009-02-18 Thread Patrick Neeman
Somewhere, somehow, you have to highlight the efficiencies of
Omnigraffle over Visio, and show that it costs the company money. If
you're working for a consultancy, that's going to make it even
harder because usually they bill that back to the client. 

I recently worked for a company that was totally committed to the PC
world, and the ENTIRE UX team were Macheads.

Personally, I live in both worlds, and I don't see as much of a
difference between Visio and Omnigraffle, and actually have work for
clients stored in both formats (I run Parallels). I prefer to do work
on the Mac, but it's not as much as a dealbreaker for me to work in
Visio.

As people experienced in software usability, and we should have to
experience multiple platforms and be agnostic. But that's just my
opinion.


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Re: [IxDA Discuss] Long / Large forms

2009-02-18 Thread Patrick Neeman
It depends on the user base. If they are repeating the form over and
over again, then it should be one page. 

If it's the first time user who uses it once every four months, a
wizard?


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Re: [IxDA Discuss] Good stock imagery resources, anyone?

2009-02-16 Thread Patrick Aguilar
I have made good use of stock.xchng (sxc.hu). 

I haven't purchased anything from them, however they have a pretty
nice selection of free stock photos.



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Re: [IxDA Discuss] Web site workflows and the IA

2009-02-03 Thread Patrick Neeman
I had a conversation through email about this. He was asking
specifically what's the the UX process within product definition,
and how it fits into the general SDLC. I sent him a PDF that outlines
some of the steps you can take through it (when you do personas,
wireframes, use cases), and when usability professionals are supposed
to review development work.


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Re: [IxDA Discuss] Web site workflows and the IA

2009-02-03 Thread Patrick Neeman
I posted an example of what I sent to him at
http://www.usabilitycounts.com


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Re: [IxDA Discuss] Separate Navigation labels and page titles

2009-01-31 Thread Patrick
Place's I've worked at, we've skipped levels in the TITLE tag to  
condense it, but always include the site name, brand name.


Witty's fun, but people don't search for witty, unfortunately, and  
it's best to repeat them for SEO purposes. There's enough room to be  
witty in the copy of the site.


On Jan 30, 2009, at 3:30 PM, John Romano wrote:

I¹d love to hear people¹s opinion on how closely navigations titles  
should

match page titles.


Patrick

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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Patrick




When talking about what we care about, aren't we really selling? And  
the best selling involves using others to sell what we believe in?


There are many, many environments that we all work in, but I'm going  
to generalize into two -- one that's UX focused, and the other than is  
not.


By the time that someone that's a recognized UX expert walks in the  
door at a client, usually they are already UX focused, or know they  
need to be because nothing else has worked. You're recognized as a  
leader in the field, so they're willing to spend some money to listen  
to your approach. Usually, they are sold because they've read a book  
or a blog. Sometimes, like places I worked at, we're able to place  
some simple processes in place, and the process sells it self through  
higher profitability of the product.


There are many, many environments where UX isn't the focus, and even  
if they have hired someone in that field, they don't know what to do  
with that person, or the developers aren't interested in UX because it  
gets in the way of them not being on board. I agree here it needs a  
team, but again, it's all dependent on the politics of the situation.  
Most of us haven't written books or blogs, so we don't have that part  
sold already. I would guess most of us have worked in situations like  
this, and as one UX friend of mine said, You know, sometimes you just  
document it, and hope someone pays attention.


I guess sometimes we think the process supersedes the results, when  
all the client or company cares about is the results.


But that's just my opinion, experience.

Comments?

Patrick

...


Patrick, I respectfully disagree.

Ali, if you do what Patrick suggests, you'll not only fail, but  
you'll have a miserable time doing so.


Your job isn't to *sell* your teammates on anything. It's about  
teamwork. Find out what the objectives and long-term vision of the  
team is. Work from there.


Jared


Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

Click here for the last UX books you'll ever need.




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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Patrick


On Jan 26, 2009, at 3:44 PM, Patrick wrote:





When talking about what we care about, aren't we really selling? And  
the best selling involves using others to sell what we believe in?


There are many, many environments that we all work in, but I'm going  
to generalize into two -- one that's UX focused, and the other than  
is not.


By the time that someone that's a recognized UX expert walks in  
the door at a client, usually they are already UX focused, or know  
they need to be because nothing else has worked. You're recognized  
as a leader in the field, so they're willing to spend some money to  
listen to your approach. Usually, they are sold because they've read  
a book or a blog. Sometimes, like places I worked at, we're able to  
place some simple processes in place, and the process sells it self  
through higher profitability of the product.


There are many, many environments where UX isn't the focus, and even  
if they have hired someone in that field, they don't know what to do  
with that person, or the developers aren't interested in UX because  
it gets in the way of them not being on board. I agree here it needs  
a team, but again, it's all dependent on the politics of the  
situation. Most of us haven't written books or blogs, so we don't  
have that part sold already. I would guess most of us have worked in  
situations like this, and as one UX friend of mine said, You know,  
sometimes you just document it, and hope someone pays attention.


I guess sometimes we think the process supersedes the results, when  
all the client or company cares about is the results. And we'd all  
like to believe everyone wants to be on a team, but that's not  
always the case.


But that's just my opinion, experience.

Comments?

Patrick

...


Patrick, I respectfully disagree.

Ali, if you do what Patrick suggests, you'll not only fail, but  
you'll have a miserable time doing so.


Your job isn't to *sell* your teammates on anything. It's about  
teamwork. Find out what the objectives and long-term vision of the  
team is. Work from there.


Jared


Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

Click here for the last UX books you'll ever need.





Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

Click here for the last UX books you'll ever need.




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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-27 Thread Patrick


On Jan 26, 2009, at 3:51 PM, Josh Evnin wrote:

It didn't take much convincing that this approach would work, and  
when it succeeded, it bought me at least a little leverage within my  
organization to try other approaches with other clients.


...and that's selling. You identify a situation where you have an  
opening, and take it.




Patrick

email: p...@usabilitycounts.com | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348

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Re: [IxDA Discuss] What to do in an environment run by engineers??

2009-01-26 Thread Patrick

Get used to it. ;)

It's the real world. Your job is to sell them on it. Sounds tough, but  
it's true.


On Jan 25, 2009, at 2:12 PM, Ali Amrohvi wrote:


As a User Centered Design graduate I find it quite irritating to be
working in an environment where engineers run everything
...
Few of them have taken some HCI courses and THATS IT!
There is NO qualitative research and both hardware-/software engineers
think that their own opinion about the products matter.



Reply to this thread at ixda.org
http://www.ixda.org/discuss?post=37605


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Re: [IxDA Discuss] Better (was Strategic Interaction Design)

2009-01-09 Thread Patrick Grizzard
Hi Christina,

Sounds like a great book, do you know the author? Whose Body is it Anyway
returns a couple of results on Amazon. I'm guessing it is the one by Cecil
Fabre? Just want to make sure I have the right one.

Thanks,

Patrick


On Tue, Jan 6, 2009 at 9:55 AM, Christina Wodtke cwod...@eleganthack.comwrote:

 I'm changing threads in hopes for making some people's lives better.

 Regarding Complications, I first made the connection between this excellent
 collection of essays on practicing medicine and design when John Zapolski
 placed Whose Body is it Anyway on the desks of his fellow design managers
 are yahoo and suggested we read it replacing the word body with design.
 Reading it, it was clear  that the question of design ownership could be
 seen through the question of treatment choices for a patient. In both cases
 the doctor and the designer is the expert, but in both cases the business
 owner/product manager and the patient will live wiht the consequences of
 those choices. obviously it's a big difference in scale of repercussions.
 Many of the essays deal with questions of practice, and design is all about
 practice.

 I'd say that Better is even more about design, since it's 100% about how
 can
 we become better at our practices. For example, his article on the
 Checklist
 (also in Better)
 http://www.newyorker.com/reporting/2007/12/10/071210fa_fact_gawande

 They are also compelling books in their own right, well written and
 entertaining as well as educational.



 On Tue, Jan 6, 2009 at 3:42 AM, Mike Padgett mike.padgett at fincaso.com
 wrote:

  Christina,
 
  At the risk of pushing the off-topic thing too far, I read Atul Gawande's
  Complications a couple of years ago and it was indeed excellent but I
  confess to being surprised that it might have been highly relevant to
 design
  (or rather that I missed that ;-)).
 
  Would you mind elaborating just a little on that? I remember reading it
 for
  general interest (at the same time as Mary Roach's marvellous Stiff: I
  think I must have been having a mortality check) and I'm wondering now if
 I
  need to take a second look!
 
  Thx,
 
  Mike
 
  ---
  Mike Padgett
  www.mikepadgett.com
  ---
 
 
  Yes. Outliers is good also. If you love these, try Better and
  Complications by Gladwell's pal Atul Gawnde. HIGHLY relevant to design,
  despite being about medicine.
  
  On Mon, Jan 5, 2009 at 4:05 PM, Angel Marquez angel.marquez at
 gmail.com
  wrote:
  
   Is 'The Tipping Point' as good as 'Blink'?
  
   On Mon, Jan 5, 2009 at 1:45 PM, Robert Hoekman Jr robert at rhjr.net
 
  wrote:
  

 Wilken's Law:
 The effectiveness of research is inversely proportional to the
 thickness of its binding.

   
I couldn't agree more. In fact, Gladwell's book Blink even backs up
  this
idea.
   
Back to the topic now ...
   
-r-

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 Reply to this thread at ixda.org
 http://www.ixda.org/discuss?post=36909

 
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[IxDA Discuss] [IxDA] Looking for a mobile agency...

2008-12-18 Thread Patrick
A friend of mine is looking for an agency experienced in mobile cradle  
to grave. Send me an email if you are interested.


Patrick
email: p...@usabilitycounts.com
blog: http://www.usabilitycounts.com




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[IxDA Discuss] Needs based navigation examples?

2008-10-16 Thread Patrick Chamberlin
I'm looking for examples of 'Needs/decision based product navigation'.  
A simple example www.pantene.com (US) prompts users to identify their  
hair condition then suggests appropriate products and treatments. I'm  
particularly interested in examples from the financial sector.


Many thanks
P. Chamberlin

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Re: [IxDA Discuss] Simple usability lab - suggestions?

2008-10-13 Thread Patrick Aguilar
I have never used it myself, but you might want to check out:
http://silverbackapp.com/

Its a mac app. that allows you to capture both the users movements on
the screen and the users facial reactions as well. Of course you would
need a Mac (the laptops come with built in cameras).

Hope this helps.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=34235



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Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

2008-09-17 Thread Patrick Barrett
Facebook is just now becoming relevant to a mainstream audience--something no 
other social network has done before. Their traffic and membership continue to 
grow at a pretty good clip. I don't have the answer for how they can monetize 
their traffic, but I think moving beyond college students is a smart move.

Patrick Barrett

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of jeff lippiatt
Sent: Wednesday, September 17, 2008 3:24 AM
To: [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

Weighing in.
Facebook became obsolete a while ago. Soon to become the relic of
Yahoo, aka Geocities.
All of these sites will eventually fail unless they address something
of value. Currently they are all riding the plummet of social
entertainment. They have mainly ignored their core audiences: Myspace
was music, Facebook was college students and grad students. Both have
annoying advertisements that have no context...just battering people
over the head to make advertising money on which is steadily
declining...How long do you really need to stay on either site to
catch up? Not long, because all of the new changes you can get a
snapshot of everything now in under 5 minutes. That leaves no
incentive to stay on the site. All the widgets and mini-apps that bog
down both sites are 99% pointless because people just add and delete
them sometimes within hours or minutes.
In summation, you can't please everyone any of the time. They
abandoned their niches and have been sliding downhill since. Social
entertainment is not robust enough to keep users online and engaged.
I use both Myspace and Facebook, but am not pleased with either. I
use them mostly for keeping up with friends and birthdays and posting
pictures of my some what ridiculous but fun cooking antics.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=33019



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Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

2008-09-17 Thread Patrick Barrett
They are relevant in that they provide a platform for everyone to get and stay 
connected with anyone they have ever known. I am defining mainstream as non 
cutting edge (read fickle) users. By appealing to tech laggards there is less 
risk that they suffer the fate of Friendster. Inertia will work in their favor.

Patrick V. Barrett


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Will Evans
Sent: Wednesday, September 17, 2008 10:36 AM
To: Patrick Barrett
Cc: jeff lippiatt; [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

How are they relevant and how do you define mainstream? Everyone (except me) 
goes there - for what purpose?

I wonder how they might monetize their eyeballs relative to others, and why 
they even matter? I argue they don't, and they can't.
On Wed, Sep 17, 2008 at 11:32 AM, Patrick Barrett [EMAIL 
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
Facebook is just now becoming relevant to a mainstream audience--something no 
other social network has done before. Their traffic and membership continue to 
grow at a pretty good clip. I don't have the answer for how they can monetize 
their traffic, but I think moving beyond college students is a smart move.

Patrick Barrett

-Original Message-
From: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] [mailto:[EMAIL 
PROTECTED]mailto:[EMAIL PROTECTED]] On Behalf Of jeff lippiatt
Sent: Wednesday, September 17, 2008 3:24 AM
To: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] The New Facebook Redesign: The Beginning of The End?

Weighing in.
Facebook became obsolete a while ago. Soon to become the relic of
Yahoo, aka Geocities.
All of these sites will eventually fail unless they address something
of value. Currently they are all riding the plummet of social
entertainment. They have mainly ignored their core audiences: Myspace
was music, Facebook was college students and grad students. Both have
annoying advertisements that have no context...just battering people
over the head to make advertising money on which is steadily
declining...How long do you really need to stay on either site to
catch up? Not long, because all of the new changes you can get a
snapshot of everything now in under 5 minutes. That leaves no
incentive to stay on the site. All the widgets and mini-apps that bog
down both sites are 99% pointless because people just add and delete
them sometimes within hours or minutes.
In summation, you can't please everyone any of the time. They
abandoned their niches and have been sliding downhill since. Social
entertainment is not robust enough to keep users online and engaged.
I use both Myspace and Facebook, but am not pleased with either. I
use them mostly for keeping up with friends and birthdays and posting
pictures of my some what ridiculous but fun cooking antics.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.orghttp://ixda.org
http://www.ixda.org/discuss?post=33019



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--
~ will

Where you innovate, how you innovate,
and what you innovate are design problems

-
Will Evans | User Experience Architect
tel: +1.617.281.128 | [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
aim: semanticwill | gtalk: wkevans4
twitter: semanticwill | skype: semanticwill
-

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Re: [IxDA Discuss] IxDA iPhone users straw poll

2008-08-15 Thread Patrick Barrett
What I think is most interesting about this straw poll is the number of 
respondents who choose not to follow these simple instructions:

What are the top *3 things* you find yourself doing now with your iPhone

If people on this list won't follow user instructions then who will?

--Patrick V. Barrett



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shaun Bergmann
Sent: Thursday, August 14, 2008 10:45 PM
To: Todd Zaki Warfel
Cc: IxDA List
Subject: Re: [IxDA Discuss] IxDA iPhone users straw poll

Unfortunately, being Canadian I don't own an iPhone yet.
However, I've been watching these responses and one of the things that I've
really caught from this list (as well as talking to other iPhone users) is
that the GPS functionality has really made an impact on the users ability to
navigate accurately while driving.

So many of the responses are expectedly referencing how the iPhone has
changed the immediate personal lives and actions of the device owner, (I
don't miss the turnpike exit anymore) but on a much bigger scale, think
about how a device like this is actually making an impact when the sheer
number of users is taken into account.  The GPS functionality seems to be
really well designed and heavily used.

I am completely enamoured with the idea of sustainable interaction design,
and although a pretty much disposable device such as the iPhone misses the
mark in many ways, I love the fact that it has most likely reduced fuel
consumption and emission when its global scale is taken into account.

I would hope that we as a group can always start with the user's needs,
and then take a step back and picture how our work will affect ALL the
users over time.

Shaun


On Wed, Aug 13, 2008 at 6:35 PM, Todd Zaki Warfel [EMAIL PROTECTED]wrote:

 In order of use:
 1. Use of GPS on things like Google maps, Yelp, and other search related
 things.

 2. Surfing web and email more often

 3. Twitterrific to view and update status, whereas previously I just texted
 to 404-40 or whatever the number is

 4. Playing Texas Hold 'em (games)

 Cheers!

 Todd Zaki Warfel
 President, Design Researcher
 Messagefirst | Designing Information. Beautifully.
 --
 Contact Info
 Voice:  (215) 825-7423
 Email:  [EMAIL PROTECTED]
 AIM:[EMAIL PROTECTED]
 Blog:   http://toddwarfel.com
 Twitter:zakiwarfel
 --
 In theory, theory and practice are the same.
 In practice, they are not.


 
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Re: [IxDA Discuss] IxDA iPhone users straw poll

2008-08-13 Thread Patrick Barrett
1. Email w/o a computer
2. Maps with GPS (got to Ikea the other day without overshooting the 
exit--first time that happened)
3. Keeping up with the news

--Patrick V. Barrett



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Petroff, Greg
Sent: Wednesday, August 13, 2008 12:07 PM
To: [EMAIL PROTECTED]
Subject: [IxDA Discuss] IxDA iPhone users straw poll

Quick straw poll question for list members who have iPhones.

What are the top 3 things you find yourself doing now with your iPhone
that you did not do before and why?


--Greg



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Re: [IxDA Discuss] Good Mobile Trends Info

2008-08-13 Thread Patrick Barrett
I liked this NY Times piece on designing for small screens called On a Small 
Screen, Just the Salient Stuff:
http://www.nytimes.com/2008/07/13/technology/13stream.html?_r=1oref=slogin


Patrick V. Barrett



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Petroff, Greg
Sent: Wednesday, August 13, 2008 7:01 PM
To: [EMAIL PROTECTED]
Subject: [IxDA Discuss] Good Mobile Trends Info

Ok,

Post iPhone conversation... Any recent reading material on trends in
mobile / smart phones

I am looking for blogs, whitepapers, conferences, places for where
people are talking about both the IxD and the scenarios of use that are
current.

--Greg




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Re: [IxDA Discuss] Cuil

2008-07-28 Thread Patrick Barrett
I don't like this grid layout, I can't tell which result is more relevant...the 
last item in column 1 or the first item in column 2. Lists are unambiguous, 
girds not so much.

Patrick V. Barrett


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Damon Dimmick
Sent: Monday, July 28, 2008 12:21 PM
Cc: [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] Cuil

I actually find the horizontal / multi column results search a lot more
natural in this kind of setting. usually the summary section isn't
necessary for most searches, so changing the format to a more blocky,
horizontal grouping might actually be beneficial. Since users have to
read the results in any case, their eyes are already moving
horizontally, so the idea of putting the top results in a
shoulder-to-shoulder seems like a natural. There are bad ways of doing
that, of course.

But from a purely visual (non interaction) design point of view, the
entry page seems somehow wrong. Maybe that's just because current
vogue and standard is an open, airy, white-space style search page.

Right now the major problem seems to be server overload so it is tough
to see how responsive the site will be.


Andy Edmonds wrote:
 The UI design is interesting as well.  Multi-column search layouts
 have typically not fared very well at scale, though I personally like
 them just fine.

 It seems that avoiding a costly scroll for examining more results
 would be a win, but people are quite use to a single column and it
 makes the ad placement tricker.

 Will Evans wrote:
 A new clustering search engine? Wall Street Journal article here: *
 http://tinyurl.com/5b9e9q

 http://www.cuil.com/ launches today.


 
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[IxDA Discuss] proposal writing resources

2008-06-10 Thread Patrick Grizzard
I'm looking for recommendations on proposal-writing resources (As in  
a business proposal to a prospective client, not research or grants):  
books, articles, blogs, you name it. If anyone has any personal  
advice or recommendations that would be great too. Feel free to send  
to me and I will summarize and post, or reply directly to the list.  
Thanks!


Patrick


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Re: [IxDA Discuss] Points and Rewards in a Social Networking Site

2008-05-12 Thread Patrick Grizzard

Timothy,

Have you read Clay Shirky's Here Comes Everybody? He has loads of  
both theoretically interesting and practically useful insights about  
social tools, but the last chapter in particular talks about the  
success of social tools as a function of three criteria: the Promise,  
the Tool and the Bargain. The Promise is the why, it creates the  
basic desire to participate. Sometimes the implicit promise (the  
pleasure of like-minded peoples' company) actually matters more than  
any explicit one (discussing interaction design) in motivating people  
to participate.


The Tool is the how, it defines the types of interactions that the  
group will rely on. To this extent, a good social tool is like a good  
woodworking tool, in that it must be designed to fit the job being  
done, and it must help people do something they actually want to do.  
That latter part is critical - the ranks of ditch diggers won't swell  
overnight simply by designing a better shovel. Also, tools vary in  
the types of groups they are expected to support. Small groups are  
effective at creating and sustaining agreement and shared awareness,  
whereas larger, distributed groups can often generate better answers  
by pooling their knowledge or intuition without having to come to  
agreement (wisdom of crowds). By understanding the two basic  
constraints of group action – number of people and duration of  
interaction – any given tool can be analyzed for goodness of fit.


Finally, the Bargain defines the rules of the road and sets  
participants' expectations about what is expected of them and what  
they can expect from others. The Bargain is the most complex aspect  
of a functioning group, in part because it is the least explicit  
aspect and in part because it is the one that the users have the  
biggest hand in creating, which means it can’t be completely  
determined in advance.


So, the answers to your questions are in large part dependent upon  
these criteria. Is it a small, densely linked group or a larger,  
distributed community? How strong will the social bonds be among  
participants and will they persist over time, or will people come  
together intermittently for brief periods? Are you trying to  
facilitate sharing (imposes lowest cost to participate),  
collaboration (harder because it involves participants changing  
behavior to synchronize with one another) or collective action  
(requires a group of people to commit themselves to undertaking a  
particular effort together, and to do so in a way that makes the  
decision of the group binding on the individual members)?


If you have time, I would definitely recommend picking up a copy of  
Here Comes Everybody - the last chapter focusses on these ideas and  
also talks about tactical approaches to designing successful social  
tools (Make joining easy, create personal value for individual users  
- a la del.icio.us, etc.), some of which would seem to be no- 
brainers, but then you look at a lot of what's out there and...  
Anyway, good luck, keep us appraised of your progress.


Patrick


On May 9, 2008, at 2:47 PM, Timothy Makoid wrote:


Hey everyone,

I am a student majoring in Information Systems with  a  
concentration in HCI/ID/UX/HF. I'm working on my final project and  
we are designing a small scale social networking site. Were trying  
to come up with a sort of gaming system that encourages the users  
to interact with each other and the site. There are a couple ways  
to earn points: by taking quizzes based on stories, by sending  
different forms of greetings to each other, and by setting up goals  
for each other and achieving them.(Thats what we have currently).


Were having a couple issues though. First of all, we are trying to  
figure out what the logic should be for distributing the points. It  
is my thought that since quizzes have the benefit of being a fun  
task that engages the user, they should be worth the least amount  
of points. (Maybe each correct answer is worth 1) While sending  
messages, and making dedications to other users should be worth more.


The second issue is what the points should be worth. We can not  
make them worth anything of physical value, as the site is supposed  
to be realistic and we could not feasibly afford sending out  
rewards. My thought is that points could be redeemable for site  
customization. Ex:

a. New background images to choose from.
b. New css color schemes.
c. New videos or stories could be given.
We have also toyed with the idea of making the points worth virtual  
stuff for some sort of virtual world. (Perhaps a virtual garden and  
with the points you can buy virtual seeds and watch flowers and  
plants grow over an alloted amount of time, or a virtual house and  
with the points you can buy virtual furniture to populate it).


Finally Im thinking about allowing users to give away a certain  
amount of points at the end of each month (each user gets an  
allotted amount

[IxDA Discuss] web-Second Life registration process

2008-03-04 Thread Patrick Grizzard
I'm working on a project for a client that has a presence in Second  
Life, but wants their customers to register through their own site  
first. This is partly so they can customize the user's SL experience,  
and partly because some of the target audiences may not be familiar  
with SL. Putting aside the rather large question of whether SL is in  
fact the appropriate platform for what they're trying to accomplish  
(which has been raised repeatedly), I'm wondering if anyone can share  
examples of similar web/SL hybrid experiences.

The one I have found thus far that mirrors the approach my client  
wishes to take is the CSI:NY Virtual Experience:

http://alpha.cbs.com/primetime/csi_ny/second_life/
http://csi-ny.reg.electricsheepcompany.com/join-secondlife/csi-ny/avatar

The CSI web site has a registration wizard that allows you select a  
custom avatar, name, etc. Then, when you download and run the SL app,  
it drops you into a special CSI:NY orientation island that explains  
the rules of the CSI game. Is anyone aware of any similar  
registration processes - where the registration takes place partly or  
entirely outside of SL?

Thanks,

Patrick


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Re: [IxDA Discuss] Digital Instrument Interfaces

2008-02-19 Thread Patrick Grizzard
Also, not sure if the JazzMutant Lemur has any connection to the  
League of Electronic Musical Urban Robots (LEMUR), but another great  
resource if you are interested in novel musical instruments:
http://www.lemurbots.org/videoandaudio.html

The artist Bjorn Schulke has also created instruments that are  
triggered by proximity and are weirdly beautiful, almost alien-looking:
http://www.bitforms.com/index.php? 
option=com_contenttask=viewid=29Itemid=58#id=99num=1

:PG


On Feb 19, 2008, at 2:24 AM, Loren Baxter wrote:

 Did anyone else see Daft Punk rocking out at the Grammys? They  
 played the
 coolest instruments I've ever seen - four multitouch screens with  
 various
 graphical elements controlling an array of synth and software  
 backend.  (
 http://tinyurl.com/2krxy9 - the solo three quarters of the way  
 through the
 video ) Further research uncovered this: the Lemur by JazzMutant (
 http://www.jazzmutant.com/lemur_overview.php ).  If you're at all into
 music, sound manipulation, and visualization, take a look. Has  
 anyone here
 had experience with these or other audio control devices?  Any  
 thoughts on
 the design?  These are thought provoking from an IXD perspective -  
 a very
 different sensory space than your standard UI.
 
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Re: [IxDA Discuss] Digital Instrument Interfaces

2008-02-19 Thread Patrick Grizzard
Sony BlockJam: http://www.sonycsl.co.jp/IL/projects/blockjam/ 
contents.html

Yamaha Tenori-On: http://www.global.yamaha.com/design/tenori-on/

What I like about each of these interfaces is that I feel like I  
could figure out pretty quickly how to use them to make some pretty  
cool sounds, which might even have the qualities of music, despite  
the fact that I can't carry a tune in a bucket. The UI abstracts the  
underlying principles of music composition to a degree where I can  
make sense of them based on physical mappings in space and variations  
in feedback. They are like conceptual models that reflect my  
(limited) understanding of music, as opposed to a traditional  
instrument (physical/analog or software)'s implementation model UI,  
which reflects notes, chords, pitch (?) and lots of other things I  
don't really understand.

If you are a virtuoso, or even moderately skilled musician, you'd  
likely find these interfaces limiting after experimenting with them  
for a while. On the other hand, by forcing a trained musician to  
think differently, they might also be valuable sources of insight and  
inspiration.


Patrick



On Feb 19, 2008, at 2:24 AM, Loren Baxter wrote:

 Did anyone else see Daft Punk rocking out at the Grammys? They  
 played the
 coolest instruments I've ever seen - four multitouch screens with  
 various
 graphical elements controlling an array of synth and software  
 backend.  (
 http://tinyurl.com/2krxy9 - the solo three quarters of the way  
 through the
 video ) Further research uncovered this: the Lemur by JazzMutant (
 http://www.jazzmutant.com/lemur_overview.php ).  If you're at all into
 music, sound manipulation, and visualization, take a look. Has  
 anyone here
 had experience with these or other audio control devices?  Any  
 thoughts on
 the design?  These are thought provoking from an IXD perspective -  
 a very
 different sensory space than your standard UI.
 
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Re: [IxDA Discuss] Online brochure vs. PDF download

2008-01-22 Thread Patrick Bowen
Marianne,
Our company izzydesign (izzydesign.com) uses PDF brochures in a
Downloadable tools section.  When I was involved in designing the
site we ran through several rounds of research and decided that we
would offer PDFs.  There were a few reasons for this:

1.  That is what our sales force wanted.  The request was to have
easy-to-download and print files.

2.  PDF downloads were the easiest solution at the time.  We already
had the files and it was easy to post them for download

3.  With our audience and my inability to often successfully
implement new technology in an easy to use solution (why I joined
this group...needed to learn more) the PDF seemed to be a good fix.

All that said there have been some drawbacks.

1.  For things like fabric swatches (we need these for sampling of
our chairs) PDFs must be extremely large with hi-res files.  Our
fabric PDFs have been miserable failures

2.  The linear fashion doesn't fit web very well.  Putting something
that has been designed for print online causes some issues.  If I want
to search and get specific info, it is much more difficult with PDFs.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=24885



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Re: [IxDA Discuss] Ratio of designers to developers

2008-01-22 Thread Patrick Neeman
For pricing, we've been going with 25 percent requirements gathering, 50 
percent development, and 25 percent quality assurance as a starting point for 
projects. The ratios may change, but I once worked on a team where Product 
Management was 1, dev was 3, UI design was 1, and QA was 1, and that team ran 
like a well oiled machine.

Patrick

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Billie Mandel
Sent: Tuesday, January 22, 2008 11:18 AM
To: IxDA Discuss
Subject: [IxDA Discuss] Ratio of designers to developers

Hey fab folks -

So I was at dinner the other night with the technical publications
manager here at my company, and he mentioned that the STC had stats on
how many documentation people a software company should have per
software developer, in order for the tech pubs team to be optimally
effective.

Do we have anything like that for designers? Anyone done any work
determining what the relative size of the design team to the dev team
should be overall for a software dev shop? (Yes, I know, it depends,
but a ratio range would certainly be useful)

Thanks in advance (you'll be helping me build my empire and take over
the world, of course)

Cheers,
- Billie


*   ****   *   *
Billie Mandel  |  Manager, User Experience Design  Research  | OPENWAVE


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Re: [IxDA Discuss] Ratio of designers to developers

2008-01-22 Thread Patrick Neeman
I've done that before. You end up training the developers to design in patterns.

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Todd Zaki Warfel
Sent: Tuesday, January 22, 2008 4:18 PM
To: Andrei Herasimchuk
Cc: IxDA Discuss
Subject: Re: [IxDA Discuss] Ratio of designers to developers


On Jan 22, 2008, at 5:07 PM, Andrei Herasimchuk wrote:

 I can't imagine how a team of 3 designers can practically work with a
 team of 50 engineers.

It's called patterns:).


Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
--
Contact Info
Voice:  (215) 825-7423
Email:  [EMAIL PROTECTED]
AIM:[EMAIL PROTECTED]
Blog:   http://toddwarfel.com
--
In theory, theory and practice are the same.
In practice, they are not.


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Re: [IxDA Discuss] Sharepoint

2008-01-18 Thread Patrick Neeman
Then, as a group, I would view this as an opportunity to that this poor tool 
and turn it into something useful. That, my friends, is a consulting 
opportunity, not a this tool sucks, don't use it opportunity.

Content Management Systems in general are misunderstood, and contain way too 
many disparate features for people to use. That gives the end users a lot of 
tools, but like any tool, if you use a hammer wrong, it won't work. Blaming it 
on the tool isn't effective - it's an implementation issue (like any website).

What SharePoint works well is as a portal or CMS that replaces some very pricey 
solutions (Notes, Documentum) with the same features, and a fraction of the 
cost. Like open source, there will always be added (read: consulting services), 
so instead of spending it on licensing fees, they can spend it on consulting 
fees, which means they can spend it on developing an effective information 
architecture and design.

If any of you want to know some of the issues we found, and how we use 
SharePoint effectively, send me a note. We've skinned it so it looks nothing 
like SharePoint, and have done it in days and not weeks on some projects.

Patrick


Patrick Neeman -- speakTECH: Strategize, Design, Deliver
Practice Manager, User Experience
Email: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]

From: Todd Zaki Warfel [mailto:[EMAIL PROTECTED]
Sent: Friday, January 18, 2008 8:47 AM
To: Patrick Neeman
Cc: Loren Baxter; [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] Sharepoint

When there's no information architecture, it's a poor tool.

There's always information architecture and it gets done w/ or w/o us. It's 
just that in this case, the IA is typically poor.


Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
--
Contact Info
Voice:  (215) 825-7423
Email:  [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
AIM:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
Blog:http://toddwarfelhttp://toddwarfel/.com
--
In theory, theory and practice are the same.
In practice, they are not.


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Re: [IxDA Discuss] Sharepoint

2008-01-18 Thread Patrick Neeman
I even disagree about some of the points here.

I'm at a customer site now (and you wouldn't believe the location) where we are 
doing requirements for a SharePoint implementation, and we've put such 
implementations in over 100 customer locations. We also customize it beyond 
belief (much further than just doing a simple intranet). I can tell you where 
it's going to break, and we've built or are building social-type networks on 
it, for Fortune 1000 companies.

Does it have limitations? Yep. Can you customize it and make it work anyway you 
want, even look anyway you want? Yep. I can point to several sites that we've 
done that you wouldn't even recognize it as SharePoint -- and not small sites, 
but public facing sites.

(Don't even get me started on some of the other open source CMS systems out 
there...)

Patrick


Patrick Neeman -- speakTECH: Strategize, Design, Deliver
Practice Manager, User Experience
Email: [EMAIL PROTECTED]


-Original Message-
From: Bryan Minihan [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 17, 2008 8:32 PM
To: Patrick Neeman; 'Loren Baxter'; [EMAIL PROTECTED]
Subject: RE: [IxDA Discuss] Sharepoint

I have to agree with Patrick, to a point.  I felt a little odd having
enjoyed it over the past 2 months or so - I must be an idiot or a bad IxD'er
if I *like* Sharepoint.  We're using a pretty vanilla out-of-the-box V3.0
ASP-provided space, and for the amount of customization we had to do (none),
it's served everyone (10 of us) pretty well, with minimal training (about 10
minutes, for 3 folks) required.

The caveats are:  I came from a mixed BEA Aqualogic/Lotus Notes enterprise
portal environment with 110K users and every single bit of both systems were
customized beyond belief (to some great extent, by myself, hopefully for the
better).  Also, I did quite a lot of research into Sharepoint, WebSphere and
Aqualogic last year to determine which would be the best fit for our
enterprise portal.  I concluded that Sharepoint was really best used as a
small-team collaboration space, because all of its nomenclature makes sense
when you're talking to about 10 people at a time.

I noticed very quickly that Sharepoint's ability to create separate spaces
to conduct meetings is pretty much a waste of time and not worth the effort
to learn it.  We ignored it right after we decided it's easier to do in
Outlook/email (again, among 10 of us).

I've seen a lot of portals, and agree Sharepoint wouldn't scale (from the
user's perspective) beyond a very small group very well.  On the other hand,
its simple, clean spaces and extremely tight integration with Outlook,
Office  Explorer have saved me ungodly hours of work cobbling file servers,
web sites and other tools together.

Bryan
http://www.bryanminihan.com

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Patrick
Neeman
Sent: Thursday, January 17, 2008 9:43 PM
To: Loren Baxter; [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] Sharepoint

Have any of you actually implemented it more than once?

We have a lot of clients that are very happy with it. It's not for everyone,
and it does have some limitations, but we've been able to work around some
of them, and push it pretty far.

Patrick Neeman -- speakTECH: Strategize, Design, Deliver
Practice Manager, User Experience
Email: [EMAIL PROTECTED]

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Loren
Baxter
Sent: Thursday, January 17, 2008 6:10 AM
To: [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] Sharepoint

Sharepoint is a disaster.  Although I've never tried them, I can
almost guarantee that there are far better solutions in the same
market.  It's unusable, breaks easily, and poorly organized.  We've
had to come up with some pretty interesting workarounds to accomplish
simple versioning and document access.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://gamma.ixda.org/discuss?post=24692



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[IxDA Discuss] Recruiting research participants

2007-12-19 Thread Patrick Grizzard
My client is a news and entertainment site that is considering  
expanding their focus from a single genre to covering a variety of  
related/overlapping genres (sci-fi, horror, mystery, etc.).  
Accordingly, in addition to their own user base, they want to conduct  
research with fans of related genres. I'm looking for a firm that can  
help me screen and recruit participants and handle scheduling  
logistics. Would be great if they are in the New York area, but not  
required. Any recommendations?


Thanks,


Patrick
  

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Re: [IxDA Discuss] EVENT REMINDER: NYC IxDA - The 7-Minute IxD Soapbox (a.k.a. Pecha Kucha) - Tue, 11/13

2007-11-14 Thread Patrick Grizzard
We were working on an IxDA version of the Rumsfeld Fighting Technique:

http://www.poe-news.com/features.php?feat=31845



On Nov 14, 2007, at 11:33 AM, Robert Barlow-Busch wrote:

 4. It appears to me that pointy shoes, both men   women, are really
 fashionable as according to this event.

 It seems that a few specific hand gestures are fashionable, as well...
 reaches out for an invisible ball ;-)

 How was the event, BTW? Did people enjoy it? I'm especially curious  
 because
 the Waterloo F2F held a similar event last spring and I suspect we  
 could
 learn from each other's experience. For instance, we had a few  
 suggestions
 that 10 minutes would be better, but I'm not sure about that: we  
 chose 7
 minutes because it's enough time to cover almost any idea, but  
 crazy-short
 enough that speakers wouldn't be tempted to cover too much ground.

 Would love to hear from folks who attended the NYC event.

 -- 
 Robert Barlow-Busch
 Director of User Experience
 Terapath Inc.
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Re: [IxDA Discuss] Users ability with slider controls

2007-11-05 Thread Patrick Grizzard
Really? What about using sliders to set threshold values for  
filtering data on the fly? For example, I quite like how Kayak.com  
does this with different criteria for airline flights, e.g. -  
departure time, layover time, price, etc. on the bottom-left:

http://www.kayak.com/s/flights.jsp? 
searchid=iRza_w8B4cB5pz_sZJvocompleted=true



On Nov 5, 2007, at 7:28 AM, Jon Baker wrote:

 Hi,

 I think sliders are good for selecting approximate values, where
 there is clear (immediate) feedback as the slider is used. They work
 well for volume controls or zoom controls which is where they are
 commonly used. From my experience they are not partcularly useful for
 precision selecting of a value. With a volume control there is audio
 feedback and the user is rarely in the position of thinking I want
 exactly 33dB, rather thay want appoximately the correct volume that
 is not defening, but can still be heard. With the zoom, the user
 generally wants to zoom to the point that what they are zooming is
 large enough for their needs. They are rarely thinking I need to zoom
 this to 300%.

 If precise entry of a number is needed then use something else. For
 rating systems I think the selectable stars work well. As to thumb up
 thumb down controls.


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 Posted from the new ixda.org
 http://gamma.ixda.org/discuss?post=22044


 
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*Come to IxDA Interaction08 | Savannah*
February 8-10, 2008 in Savannah, GA, USA
Register today: http://interaction08.ixda.org/


Welcome to the Interaction Design Association (IxDA)!
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