OT: Heading levels in a UG

[Evanth, Henrik]

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of 
heading that a User guide/User manual can/should contain. Do you know of any 
best practice rules that define how deep a publication should/could be. 
Personally I think that 6 levels is too deep for a user, but that is just a 
personal preference that I cannot back up with evidence.

Heading 1
   Heading 2
  Heading 3
 Heading 4
Heading 5
   Heading 6
   
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik

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RE: Soliciting hardware recommendations

[Reng, Dr. Winfried]

Hi,

 If you get an Intel Core 2 Duo (or Core 2 Quad) system, running at
 2.6GHz or higher, with 4GB of DDR2 RAM and 7200rpm drives 
 (RAID 0 might
 be a bit of overkill but easy enough to do), Windows Vista Business
 64-bit, and something like an nVidia 9600GT card or better, you will
 have *more* than enough power to run FrameMaker with excellent
 performance. This should cost under $1000 or so ... depending on the
 other options you want on it.

Of course you can continue to use a Mac system.
Only a correction regarding Vista 64 bit. As far
as I know FrameMaker does not run on 64 bit Vista.
That was posted here several times.

Best regards

Winfried
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RE: Soliciting hardware recommendations

[Dov Isaacs]

FrameMaker certainly does run on Vista 64-bit and runs exceptionally well!
I ran FrameMaker 8 and now FrameMaker 9 in that environment without any problem
whatsoever.

What is true is that FrameMaker is a 32-bit application. Vista 64-bit runs
32-bit applications without a problem in 32-bit mode. What you do gain running
a program like FrameMaker under Vista 64-bit is the ability of support much
larger amounts of real memory (I run with 8 gigabytes) and thus run the risk
of less paging activity to kill performance when running multiple applications
concurrently! Also, I have found Vista 64-bit to be rock solid, running for
weeks on end without reboots; my only reboots being necessary for the monthly
Patch Tuesday Microsoft OS updates.

- Dov

 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Reng, Dr. Winfried
 Sent: Wednesday, July 15, 2009 12:28 AM
 To: framers@lists.frameusers.com
 Subject: RE: Soliciting hardware recommendations
 
 Hi,
 
  If you get an Intel Core 2 Duo (or Core 2 Quad) system, running at
  2.6GHz or higher, with 4GB of DDR2 RAM and 7200rpm drives
  (RAID 0 might
  be a bit of overkill but easy enough to do), Windows Vista Business
  64-bit, and something like an nVidia 9600GT card or better, you will
  have *more* than enough power to run FrameMaker with excellent
  performance. This should cost under $1000 or so ... depending on the
  other options you want on it.
 
 Of course you can continue to use a Mac system.
 Only a correction regarding Vista 64 bit. As far
 as I know FrameMaker does not run on 64 bit Vista.
 That was posted here several times.
 
 Best regards
 
 Winfried
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Re: OT: Heading levels in a UG

[Neeraj Jain]

I think that a UG should not have more than 4 heading levels. More the heading 
levels, more the user will be forced to scroll up and down or click the expand 
all/collapse all button if it is going to be converted into online format.
 


Your smile can help you clear all types of interviews
Regards, 
N. Jain
http://www.neerajjain8.com
 


 





From: Evanth, Henrik henrik.eva...@sonyericsson.com
To: framers@lists.frameusers.com framers@lists.frameusers.com
Sent: Wednesday, July 15, 2009 12:55:30 PM
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of 
heading that a User guide/User manual can/should contain. Do you know of any 
best practice rules that define how deep a publication should/could be. 
Personally I think that 6 levels is too deep for a user, but that is just a 
personal preference that I cannot back up with evidence.

Heading 1
  Heading 2
      Heading 3
        Heading 4
            Heading 5
              Heading 6
  
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik

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Re: Automated way to import formats?

[Art Campbell]

The Clean Import plugin does everything you want to do, and it works
at the book or file level.
Highly recommended.  at www.electropubs.com/


Art Campbell
   art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Tue, Jul 14, 2009 at 9:58 PM, William Couringtonbillc...@sonic.net wrote:
 I have some books that share most of their content. With variables and
 conditional text, I could probably make managing the files tolerable.
 But it would be more tolerable with scripts or other software that
 could do something like this:

   - Open the Settings file for one book variant.
         This file contains appropriate variable and conditional text
 settings.
   - For each file in the book:
     - Open the file in Frame
     - Import Formats (Variables, Conditional Text Settings) from
 Settings file.
     - Save and close.

 Is there a way to do this? I have both Windows and Solaris FrameMakers.

 Thanks in advance,

   Bill
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Re: OT: Heading levels in a UG

[Art Campbell]

I agree, four is as many as you need (and, I believe the most I've
ever seen in a published book) -- if you think you need more, it may
be because of an organizational problem.

Art Campbell
   art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Wed, Jul 15, 2009 at 3:25 AM, Evanth,
Henrikhenrik.eva...@sonyericsson.com wrote:
 Hi All

 I have an off-topic question that may or may not interest you.

 We are having a discussion at the office regarding the maximum levels of 
 heading that a User guide/User manual can/should contain. Do you know of any 
 best practice rules that define how deep a publication should/could be. 
 Personally I think that 6 levels is too deep for a user, but that is just a 
 personal preference that I cannot back up with evidence.

 Heading 1
   Heading 2
      Heading 3
         Heading 4
            Heading 5
               Heading 6

 Insights, comments or instructions are highly appreciated.

 Best Regards
 /Henrik

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Re: AcroPro 9.0 FM 7.2 - Do they behave well ?

[Joel]

You may just be able to uninstall/reinstall Acrobat 7 and get the menu back.
It's a chronological time of install thing.

Joel

On Wed, Jul 15, 2009 at 1:39 AM, Surbhi Singhal surb...@gmail.com wrote:

 Hello Fred
 One thing, which i encountered was that with Adobe Pro 7.0 and Office 2007,
 the Adobe PDF menu that was appearing in office applications, ceased to
 exist.
 The menu was available with Adobe Pro 7.0 and Office 2003.

 Could you please comment on the same.

 Regards
 Surbhi


 On Wed, Jul 15, 2009 at 10:07 AM, Fred Ridder docu...@hotmail.com wrote:

 
  Our corporate IT people circulated the same rumor about some
  incompatibility between Acrobat 7.0 and Office 2007 when they were
 preparing
  to roll out the MS suite to the whole corporation (10K users). I was
 using
  Acrobat 7.0 at the time and I saw no incompatibility or other issues on
 my
  system after upgrading to Office 2007. But the following week I did
 upgrade
  to Acrobat 9.0 Pro anyway to maintain parity with my peers and because
 the
  cost of the upgrade was automatically pre-approved due to the alleged
  incompatibility.
 
  At that same time, I was still using FrameMaker 7.0, and I saw no
  compatibility issues of any kind using that Acrobat version with Acrobat
  9.0. But I should also point out that I *never* use the Save As PDF
 command,
  which requires the highest level of compatibility between FM and Acrobat.
 
  According to my personal experience (admittedly a single data point), you
  may not need to upgrade to Acrobat 9.0, but if you do you should not have
  any serious issues using it with FrameMaker, with the possible exception
 fo
  Save As PDF, which is not the optimum way to generate PDF in any case.
 
 
  -Fred Ridder
 
 
   Date: Wed, 15 Jul 2009 09:43:24 +0530
   Subject: AcroPro 9.0  FM 7.2 - Do they behave well ?
   From: ankur.1...@gmail.com
   To: framers@lists.frameusers.com
  
   Hello Framers
  
   I have recently switched to Office 2007, which i believe, does not
  support
   Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version,
  which
   seems to mingle well with Office 2007.
  
   Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i
  have
   two queries:
  
   1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
   2) What is the approximate cost of upgarding five AcroPro 7.0 licenses
 to
   AcroPro 9.0 (Adobe support, can you help) ?
  
   regards
   Ankur
  
  
  
  
  
  
  
  
  
   
Send list messages to fram...@lists.frameusers.com.
   
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Re: What is the optimum way to generate PDF?

[Art Campbell]

Uh, why do you think you need to print to a PS file and distill manually?
If you print to a PDF printer instance, it performs the exact same
procedure, but does it transparently and automatically.

Art

Art Campbell
   art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Wed, Jul 15, 2009 at 1:21 AM, Garnier
Garniergarnier_framescr...@yahoo.co.in wrote:
 Hello Framers,

 I would like to know as to what is the optimum way to generate PDF (300+ FM 
 books with 700 pages (average) each? Many have pointed out that Save As PDF 
 is not the ideal way of converting to pdf. I have automated the process using 
 Framescript. Now I do not have the time to update the script because of my 
 tight schedule. Besides the script includes other process as well.

 Watch folder is not the optimum way either to me because I have to distill to 
 ps manually.

 B/R

 Garnier


 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fred Ridder
 Sent: Wednesday, July 15, 2009 10:08 AM
 To: ankur.1...@gmail.com; framers@lists.frameusers.com
 Subject: RE: AcroPro 9.0  FM 7.2 - Do they behave well ?


 Our corporate IT people circulated the same rumor about some incompatibility 
 between Acrobat 7.0 and Office 2007 when they were preparing to roll out the 
 MS suite to the whole corporation (10K users). I was using Acrobat 7.0 at 
 the time and I saw no incompatibility or other issues on my system after 
 upgrading to Office 2007. But the following week I did upgrade to Acrobat 9.0 
 Pro anyway to maintain parity with my peers and because the cost of the 
 upgrade was automatically pre-approved due to the alleged incompatibility..

 At that same time, I was still using FrameMaker 7.0, and I saw no 
 compatibility issues of any kind using that Acrobat version with Acrobat 9.0. 
 But I should also point out that I *never* use the Save As PDF command, which 
 requires the highest level of compatibility between FM and Acrobat.

 According to my personal experience (admittedly a single data point), you may 
 not need to upgrade to Acrobat 9.0, but if you do you should not have any 
 serious issues using it with FrameMaker, with the possible exception fo Save 
 As PDF, which is not the optimum way to generate PDF in any case.


 -Fred Ridder


 Date: Wed, 15 Jul 2009 09:43:24 +0530
 Subject: AcroPro 9.0  FM 7.2 - Do they behave well ?
 From: ankur.1...@gmail.com
 To: framers@lists.frameusers.com

 Hello Framers

 I have recently switched to Office 2007, which i believe, does not support
 Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version, which
 seems to mingle well with Office 2007.

 Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i have
 two queries:

 1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
 2) What is the approximate cost of upgarding five AcroPro 7.0 licenses to
 AcroPro 9.0 (Adobe support, can you help) ?

 regards
 Ankur









 
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Re: OT: Heading levels in a UG

[Lin Sims]

On Wed, Jul 15, 2009 at 3:25 AM, Evanth,
Henrikhenrik.eva...@sonyericsson.com wrote:
 Hi All

 I have an off-topic question that may or may not interest you.

 We are having a discussion at the office regarding the maximum levels of 
 heading that a User guide/User manual can/should contain. Do you know of any 
 best practice rules that define how deep a publication should/could be. 
 Personally I think that 6 levels is too deep for a user, but that is just a 
 personal preference that I cannot back up with evidence.

 Heading 1
   Heading 2
      Heading 3
         Heading 4
            Heading 5
               Heading 6

 Insights, comments or instructions are highly appreciated.

I attended an Edward Tufte seminar a number of years ago. He does book
signings at these, and while he was signing my copies he asked my
profession. When I said technical writer, his response was No more
than 3 levels of headings.

-- 
Lin Sims
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Re: Frame x-refs that wrap and work fine do not work in PDF

[pc]

We are on win XP with Frame 8 and Acrobat 8.

Paul

On Dé Máirt14 Iúil 2009, at 14:10, Lizak, Samantha wrote:

 Versions may matter... We have some heavy-duty scripting in place
 that converts Frame to PDF, but I recall 4 or 5 years ago we used
 to still have to check every hotspot that wrapped because Distiller
 had an intermittent bug with those.  IT wrote some scripts for us
 to fix it.  It had nothing to do with plug-ins.

 We are currently on FM 7.0, WWP (7? the one before ePublisher) with
 AutoMap, and producing v1.4 of PDF because of our Unix customers.
 I'm not sure what version of Distiller the production hub uses now.
 The company supports 3 people whose job is primarily to support
 the tool chain.

 Regards-

 Sam.

 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of obair
 Sent: Tuesday, July 14, 2009 3:50 PM
 To: fram...@frameusers.com
 Subject: Frame x-refs that wrap and work fine do not work in PDF

 I am just after noticing that, in my PDFs, links that wrap and go to a
 second line are not active in the part of the link that is on the  
 second
 line.

 The start of the link, on the first line, works fine.

 All x-refs that wrap in Frame work fine in Frame.

 I never saw this behavior before in a PDF made from a Frame file.

 Does anyone have any guess as to why this is happening?

 Thanks.

 I am using timesavers and IXgen, in case it matters.

 best,
 Paul
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ANN: LavaCon 2009 in New Orleans now open for registration

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Register early and receive free career coaching.

Info at: www.lavacon.org 



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Re: OT: Heading levels in a UG

[Peter Gold]

On Wed, Jul 15, 2009 at 7:31 AM, Lin Simsljsims...@gmail.com wrote:
 On Wed, Jul 15, 2009 at 3:25 AM, Evanth,
 Henrikhenrik.eva...@sonyericsson.com wrote:
 Hi All

 I have an off-topic question that may or may not interest you.

 We are having a discussion at the office regarding the maximum levels of 
 heading that a User guide/User manual can/should contain. Do you know of any 
 best practice rules that define how deep a publication should/could be. 
 Personally I think that 6 levels is too deep for a user, but that is just a 
 personal preference that I cannot back up with evidence.

 Heading 1
   Heading 2
      Heading 3
         Heading 4
            Heading 5
               Heading 6

 Insights, comments or instructions are highly appreciated.

 I attended an Edward Tufte seminar a number of years ago. He does book
 signings at these, and while he was signing my copies he asked my
 profession. When I said technical writer, his response was No more
 than 3 levels of headings.

 --
 Lin Sims
 ___


Art Campbell says it this way:

I agree, four is as many as you need (and, I believe the most I've
ever seen in a published book) -- if you think you need more, it may
be because of an organizational problem.

I guess Tufte didn't verbally indicate * and G with his comment.
His methods of providing multiple layers of information - sparklines,
common measurement references across graphics that vary in scale, and
various graphic schemes that indicate data and information
relationships - present much of the additional levels of information,
without additional heading levels. IOW, organizational problem
solutions.

Regards,

Peter
__
Peter Gold
KnowHow ProServices
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Re: Frame x-refs that wrap and work fine do not work in PDF

[Shlomo Perets]

Paul,

You wrote:

I am just after noticing that, in my PDFs, links that wrap and go to a 
second line are not active in the part of the link that is on the second line.
The start of the link, on the first line, works fine.
All x-refs that wrap in Frame work fine in Frame.
I never saw this behavior before in a PDF made from a Frame file.
Does anyone have any guess as to why this is happening?
Thanks.
I am using timesavers and IXgen, in case it matters.


Yes, this is related to the TimeSavers setting of Ignore duplicate 
markers (Links/General tab, under Advanced).

Occasionally FrameMaker processes a single hypertext marker twice or more 
(this can be clearly seen in the PS file, or if you convert to PDF, with or 
without TimeSavers).

Other than turning on Ignore duplicate markers, you can suppress 
duplicate features by selecting the hypertext marker only and applying a 
character property or format to it. Depending on your use for hypertext 
markers, another option is to avoid having multiple hypertext markers in 
the same paragraph.

[ Note: suppressing the cross-reference link made sense in conjunction with 
the Side Links feature, where a clickable symbol replaces the active 
area, and only one symbol is needed even when the cross-reference is split 
between two lines, see
http://www.microtype.com/showcase/NavigationAsst/SideLinks1.pdf or 
http://www.microtype.com/showcase/NavigationAsst/SideLinks2.pdf ]



Shlomo Perets

MicroType * http://www.microtype.com
FrameMaker/Acrobat training  consulting * FM-to-Acrobat TimeSavers/Assistants

--

1-hour webinars (free), starting 10am PDT | 1pm EDT | 5pm UTC/GMT:

Tuesday, July 21: Effective PDF Bookmarks with FrameMaker-to-Acrobat 
TimeSavers
https://student.gototraining.com/register/1035786782006430995

Tuesday, August 18: Enhancing PDFs with Form Fields (with FM-to-Acrobat 
TimeSavers + Form Asst)
https://student.gototraining.com/register/3420308416844530916




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Re: OT: Heading levels in a UG

[Lin Sims]

On Wed, Jul 15, 2009 at 10:39 AM, Peter Goldpe...@knowhowpro.com wrote:

 I guess Tufte didn't verbally indicate * and G with his comment.
 His methods of providing multiple layers of information - sparklines,
 common measurement references across graphics that vary in scale, and
 various graphic schemes that indicate data and information
 relationships - present much of the additional levels of information,
 without additional heading levels. IOW, organizational problem
 solutions.

He was pretty heads down at the time. There was a long line of people
eager for him to sign their copies. From the way he said it, though,
and other things he said during the seminar, I'm fairly sure that he
meant no more than three heading levels in text.

I've got to dig out those books. They've been packed since I moved
almost 3 years ago, now, and I wants 'em.


-- 
Lin Sims
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Re: Heading levels in a UG

[Mike Wickham]

 Personally I think that 6 levels is too deep for a user, but that is just 
 a
 personal preference that I cannot back up with evidence.

I agree. I've read more than once that one should try to stay within three 
levels of headings (not counting book or chapter titles). In the Chicago 
Manual of Style, all I could find is section1.72: Levels of subheads 
Only the most complicated works need more than three levels.

Six levels would drive me nuts, especially if they have that annoying 
1.1.1.1.1.1. style of numbering. Sheesh!

Mike Wickham



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RE: Soliciting hardware recommendations

[Syed.Hosain]

 If you get an Intel Core 2 Duo (or Core 2 Quad) system, running at
 2.6GHz or higher, with 4GB of DDR2 RAM and 7200rpm drives 
 (RAID 0 might
 be a bit of overkill but easy enough to do), Windows Vista Business
 64-bit, and something like an nVidia 9600GT card or better, you will
 have *more* than enough power to run FrameMaker with excellent
 performance. This should cost under $1000 or so ... depending on the
 other options you want on it.

 Of course you can continue to use a Mac system.
 Only a correction regarding Vista 64 bit. As far
 as I know FrameMaker does not run on 64 bit Vista.
 That was posted here several times.

Hmmm .. I have not seen that posted before. It is not an issue as far as
I am concerned. I have FrameMaker 8.0 running fine under Vista 64-bit
and now using it on Windows 7 64-bit without any problems either.

Z
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RE: Heading levels in a UG

[Syed.Hosain]

I use a maximum of 4 ... anything more, and the heading numbering scheme
gets quite clumsy and distracts from the content.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Evanth,
Henrik
Sent: Wednesday, July 15, 2009 12:25 AM
To: framers@lists.frameusers.com
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of
any best practice rules that define how deep a publication should/could
be. Personally I think that 6 levels is too deep for a user, but that is
just a personal preference that I cannot back up with evidence.

Heading 1
   Heading 2
  Heading 3
 Heading 4
Heading 5
   Heading 6
   
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik
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RE: Heading levels in a UG

[Writer]

It also looks weird when the font size for the heading is smaller than the font 
size for the body text. =D

Nadine

--- On Wed, 7/15/09, syed.hos...@aeris.net syed.hos...@aeris.net wrote:

From: syed.hos...@aeris.net syed.hos...@aeris.net
Subject: RE: Heading levels in a UG
To: Evanth, Henrik henrik.eva...@sonyericsson.com, 
framers@lists.frameusers.com
Received: Wednesday, July 15, 2009, 11:03 AM

I use a maximum of 4 ... anything more, and the heading numbering scheme
gets quite clumsy and distracts from the content.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Evanth,
Henrik
Sent: Wednesday, July 15, 2009 12:25 AM
To: framers@lists.frameusers.com
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of
any best practice rules that define how deep a publication should/could
be. Personally I think that 6 levels is too deep for a user, but that is
just a personal preference that I cannot back up with evidence.

Heading 1
   Heading 2
      Heading 3
         Heading 4
            Heading 5
               Heading 6
   
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik
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FM 7.0 and Acrobat 9

[Owen, Clint]

We are still using FrameMaker 7.0. My co-worker was upgraded from
Acrobat 6 to 9 and she has no trouble using print to PDF.

Clint 


Clinton Owen | Senior Technical Writer | Crane Aerospace  Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Tuesday, July 14, 2009 10:47 PM
To: Garnier Garnier
Cc: framers@lists.frameusers.com
Subject: RE: Customer Support in Adobe is non-existent

Garnier,

I'm absolutely amazed that FrameMaker 7.0 save as PDF works at all
with Acrobat 8. It is contrary to information that I had internally. I
was under the strongest impression that FrameMaker 7.1 was the first
version that recognized Adobe PDF as the Distiller's printer as
opposed to Acrobat Distiller used in older Acrobat versions. Guess I
was given bad info internally.

I suspect that as long as you continue with FrameMaker 7.0, you'll need
to avoid upgrades to Acrobat 9, at least on the systems for which you
are relying on the save as PDF feature.

- Dov

From: Garnier Garnier [mailto:garnier_framescr...@yahoo.co.in]
Sent: Tuesday, July 14, 2009 10:35 PM
To: Dov Isaacs
Cc: framers@lists.frameusers.com
Subject: RE: Customer Support in Adobe is non-existent




If that is the case, I would like to know how come FM 7.0p576 is working
absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so
does the script that all writers use to convert to pdf. All works fine
even without changing the locations of pdf printer instance or the
joboptions. Five writers are using FM 7.0 p576 with Acrobat Pro 8.0 and
face no issues whatsoever.



Upgrading FM is not so simple because of the volume of manuals that we
have. Besides the issue is with Acrobat Pro 9.0, therefore there is no
reason to upgrade. May be I should downgrade to 8.0 instead?



B/R

Garnier







-Original Message-
From: Dov Isaacs [mailto:isa...@adobe.com]
Sent: Wednesday, July 15, 2009 10:39 AM
To: Garnier Garnier; framers@lists.frameusers.com
Subject: RE: Customer Support in Adobe is non-existent



The problem is not with Acrobat 9.



The problem is that the save as PDF function of FrameMaker 7.0 (since
then

Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about
the

registry settings and the Adobe PDF PostScript printer driver instance
used

by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x).



Simply stated, your version of FrameMaker is way too old for
compatibility

with Acrobat 9. There is no solution that Adobe can provide for you
other

than to advise you to upgrade FrameMaker.



It is most unfortunate that Adobe Technical Support did not (or was not
capable

of) immediately giving you this information.



 - Dov







 -Original Message-

 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of

 Garnier Garnier

 Sent: Tuesday, July 14, 2009 8:26 PM

 To: framers@lists.frameusers.com

 Subject: Customer Support in Adobe is non-existent



 Hello Framers,



 Indeed sad to note that Adobe does not bother to resolve customer 
 issues. We have licensed version of

 Acrobat Pro 9.0 and our IT has filed a case ticket as per the 
 vendor/customer policy. Its over 10 days

 now but Adobe has not responded yet. I am still not able to use FM 
 7.0's Save as feature after

 installing Acrobat Pro 9.0, inspite of trying all suggestions provided

 by the Frame users. It does not

 work even on a brand new machine either that has only these two tools 
 installed.  As already mentioned

 keeping the number of user guides in mind it is just feasible to use 
 the watch folder option as

 manually I anyway will have to distill each of the 350+  Frame books  
 nor do I have the bandwidth to

 modify the script. I have switched to the old distiller as that was 
 the only option left that would

 help me meet the deadline.



 Looks like customer support is non-existent in Adobe. I wish I had 
 known this before opting for Adobe

 products.



 Garnier



Yahoo! recommends that you upgrade to the new and safer Internet
Explorer
8http://in.rd.yahoo.com/tagline_ie8_1/*http:/downloads.yahoo.com/in/int
ernetexplorer/.
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We value your opinion!  How may we serve you better? 
Please click the survey link to tell us how we are 

RE: FM 7.0 and Acrobat 9

[Fred Ridder]

Umm, the discussion is not about print to PDF, which is actually the method 
that several of us have been recommending all along.

The discussion has been about _Save As_ PDF, which requires a *lot* more 
awareness and cooperation between FrameMaker and Distiller. Garnier has some 
scripted system which automatically produces a whole stack of PDFs using the 
Save As PDF function, and he has run into problems trying to use a 
four-release-old version of FrameMaker with the latest version of Acrobat.

-Fred Ridder

 
 Subject: FM 7.0 and Acrobat 9
 Date: Wed, 15 Jul 2009 08:30:12 -0700
 From: clint.o...@craneaerospace.com
 To: framers@lists.frameusers.com
 
 We are still using FrameMaker 7.0. My co-worker was upgraded from
 Acrobat 6 to 9 and she has no trouble using print to PDF.
 
 Clint 
 
 
 Clinton Owen | Senior Technical Writer | Crane Aerospace  Electronics |
 Telephone: +1 425-743-8674 | Fax: +1 425-743-8113
 
 
 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
 Sent: Tuesday, July 14, 2009 10:47 PM
 To: Garnier Garnier
 Cc: framers@lists.frameusers.com
 Subject: RE: Customer Support in Adobe is non-existent
 
 Garnier,
 
 I'm absolutely amazed that FrameMaker 7.0 save as PDF works at all
 with Acrobat 8. It is contrary to information that I had internally. I
 was under the strongest impression that FrameMaker 7.1 was the first
 version that recognized Adobe PDF as the Distiller's printer as
 opposed to Acrobat Distiller used in older Acrobat versions. Guess I
 was given bad info internally.
 
 I suspect that as long as you continue with FrameMaker 7.0, you'll need
 to avoid upgrades to Acrobat 9, at least on the systems for which you
 are relying on the save as PDF feature.
 
 - Dov
 
 From: Garnier Garnier [mailto:garnier_framescr...@yahoo.co.in]
 Sent: Tuesday, July 14, 2009 10:35 PM
 To: Dov Isaacs
 Cc: framers@lists.frameusers.com
 Subject: RE: Customer Support in Adobe is non-existent
 
 
 
 
 If that is the case, I would like to know how come FM 7.0p576 is working
 absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so
 does the script that all writers use to convert to pdf. All works fine
 even without changing the locations of pdf printer instance or the
 joboptions. Five writers are using FM 7.0 p576 with Acrobat Pro 8.0 and
 face no issues whatsoever.
 
 
 
 Upgrading FM is not so simple because of the volume of manuals that we
 have. Besides the issue is with Acrobat Pro 9.0, therefore there is no
 reason to upgrade. May be I should downgrade to 8.0 instead?
 
 
 
 B/R
 
 Garnier
 
 
 
 
 
 
 
 -Original Message-
 From: Dov Isaacs [mailto:isa...@adobe.com]
 Sent: Wednesday, July 15, 2009 10:39 AM
 To: Garnier Garnier; framers@lists.frameusers.com
 Subject: RE: Customer Support in Adobe is non-existent
 
 
 
 The problem is not with Acrobat 9.
 
 
 
 The problem is that the save as PDF function of FrameMaker 7.0 (since
 then
 
 Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about
 the
 
 registry settings and the Adobe PDF PostScript printer driver instance
 used
 
 by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x).
 
 
 
 Simply stated, your version of FrameMaker is way too old for
 compatibility
 
 with Acrobat 9. There is no solution that Adobe can provide for you
 other
 
 than to advise you to upgrade FrameMaker.
 
 
 
 It is most unfortunate that Adobe Technical Support did not (or was not
 capable
 
 of) immediately giving you this information.
 
 
 
 - Dov
 
 
 
 
 
 
 
  -Original Message-
 
  From: framers-boun...@lists.frameusers.com 
  [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 
  Garnier Garnier
 
  Sent: Tuesday, July 14, 2009 8:26 PM
 
  To: framers@lists.frameusers.com
 
  Subject: Customer Support in Adobe is non-existent
 
 
 
  Hello Framers,
 
 
 
  Indeed sad to note that Adobe does not bother to resolve customer 
  issues. We have licensed version of
 
  Acrobat Pro 9.0 and our IT has filed a case ticket as per the 
  vendor/customer policy. Its over 10 days
 
  now but Adobe has not responded yet. I am still not able to use FM 
  7.0's Save as feature after
 
  installing Acrobat Pro 9.0, inspite of trying all suggestions provided
 
  by the Frame users. It does not
 
  work even on a brand new machine either that has only these two tools 
  installed. As already mentioned
 
  keeping the number of user guides in mind it is just feasible to use 
  the watch folder option as
 
  manually I anyway will have to distill each of the 350+ Frame books 
  nor do I have the bandwidth to
 
  modify the script. I have switched to the old distiller as that was 
  the only option left that would
 
  help me meet the deadline.
 
 
 
  Looks like customer support is non-existent in Adobe. I wish I had 
  known this before opting for Adobe
 
  products.
 
 
 
  Garnier
 
 
 
 Yahoo! 

Re: Customer Support in Adobe is non-existent

[Gary Schnabl]

Garnier Garnier wrote:
 Hello Framers,
  
 Indeed sad to note that Adobe does not bother to resolve customer issues. We 
 have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket 
 as per the vendor/customer policy. Its over 10 days now but Adobe has not 
 responded yet. I am still not able to use FM 7.0’s Save as feature after 
 installing Acrobat Pro 9.0, inspite of trying all suggestions provided by the 
 Frame users. It does not work even on a brand new machine either that has 
 only these two tools installed.  As already mentioned keeping the number of 
 user guides in mind it is just feasible to use the watch folder option as 
 manually I anyway will have to distill each of the 350+  Frame books  nor do 
 I have the bandwidth to modify the script. I have switched to the old 
 distiller as that was the only option left that would help me meet the 
 deadline.
  
 Looks like customer support is non-existent in Adobe. I wish I had known this 
 before opting for Adobe products.
  
 Garnier
   
Adobe is not known for reliable customer service or support, or at least 
from my experience. Especially their offshored support...

However, the users in the forums on their website will often fix your 
problems. FWIW, I have reliable FM 7.0 functioning with Acrobat 8 Pro. 
However, I had to reinstall Pro 8 in order to do any updating past 
8.1.3--now at 8.1.6. No problems now.

Adobe had said that FM 7.0 would not work on Vista Ultimate. However, it 
worked just fine on mine for the past 30 months. I figured that Adobe 
was just trying to scare me into buying an upgrade...

Gary

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Re: Heading levels in a UG

[Bill Swallow]

You can avoid that by starting your chapter titles at 72pt and slowly
decrease from there. ;)

On Wed, Jul 15, 2009 at 11:10 AM, Writergeneric...@yahoo.ca wrote:
 It also looks weird when the font size for the heading is smaller than the 
 font size for the body text. =D

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood

Available for contract and full time opportunities.


STC Ideas: http://stcideas.ning.com
Join: http://stcideas.ning.com/?xgi=6X1vNGI
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RE: Heading levels in a UG

[Reid Gray]

Hi Framers,
 
In general if your heading levels descend below three or four in user 
documentation, you need to take a step back, analyze, and rebalance.  Nothing 
new here, just the old axiom be nice to your user...   You can apply the same 
principle to the navigation over enterprise websites. 
 
If you find yourself descending past three or four, redefine your level 1 heads 
(perhaps a level 1 head gets removed and two level 2s beneath it promoted). Do 
what makes sense. Rebalance it.  If you find yourself descending past four, 
five, or six you might have a guide hiding within a guide.  Break it out.  
 
An outline or book structure is like a decision tree or even a binary tree.  
The more levels you force me to descend, the higher my cost in 'look-up' 
latency, the harder it is for me to recall the context or navigate back to the 
heading, and the more painfully disoriented I become.  If disorientation is a 
feature or adding levels is a requirement for your particular documentation 
(legal writing, city electrical codes, cell phone billing statements, 
philisophical treatise), then you are okay in descending as many levels as 
needed, just remember to index or enumerate 'said' headings adequately so folks 
can cite them at a later time from equally disorienting prose. 
 
Another version of be nice to your user is don't Hegel your audience 
(although even Hegel had a tendency to articulate or 'piece' general concepts 
into threes).
 
Cheers,
 
Reid 
 



From: framers-boun...@lists.frameusers.com on behalf of syed.hos...@aeris.net
Sent: Wed 7/15/2009 11:03 AM
To: Evanth, Henrik; framers@lists.frameusers.com
Subject: RE: Heading levels in a UG



I use a maximum of 4 ... anything more, and the heading numbering scheme
gets quite clumsy and distracts from the content.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Evanth,
Henrik
Sent: Wednesday, July 15, 2009 12:25 AM
To: framers@lists.frameusers.com
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you.

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of
any best practice rules that define how deep a publication should/could
be. Personally I think that 6 levels is too deep for a user, but that is
just a personal preference that I cannot back up with evidence.

Heading 1
   Heading 2
  Heading 3
 Heading 4
Heading 5
   Heading 6
  
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik
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RE: What is the optimum way to generate PDF?

[Fred Ridder]

Garnier Garnier wrote:

 I would like to know as to what is the optimum way to generate PDF (300+ FM 
 books with 700 pages (average) each? Many have pointed out that Save As PDF 
 is not the ideal way of converting to pdf. I have automated the process using 
 Framescript. Now I do not have the time to update the script because of my 
 tight schedule. Besides the script includes other process as well.
  
 Watch folder is not the optimum way either to me because I have to distill to 
 ps manually.


You are missing the whole point of watched folders. If you have Acrobat Pro 
(Acrobat Standard Edition does not support watched folders), whenever Distiller 
is running it periodically (by default, every 30 seconds) checks each watched 
folders to see if there is a PostScript file there. If it finds one, it 
*automatically* distills the PostScript to PDF, using either the default Job 
Options or the set of Job Options specifically associated with the folder. If 
you (or your script) start Distiller before the script produces any PostScript 
output files and you simply leave Distiller running in the background while the 
script puts PostScript files in the watched folder as it produces them, the end 
result will be a folder-full of PDFs with no further action on your part. In 
other words, *automatically*. 

Or you can let the script generate all the PostScript files into the watched 
folder first, and then just launch Distiller and let it do it's thing on the 
files it finds waiting for it. One double-click on an icon (or one line in a 
batch file) to launch Distiller is not a heavy burden on the operator and 
certainly doesn't qualify as having to distill manually. 

-Fred Ridder
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RE: OT: Heading levels in a UG

[Diane Gaskill]

I agree with Neeraj.  Several years ago when I was working at HP, we did
some usability studies (HP is heavy into usability) and we found that most
docs and users could actually get along with just three heading levels.  But
we used four levels because there were often small topics that needed
separating.  Sorry, but I don't have the studies now.  We also use four
heading levels here at HDS.

Neeraj makes a good poing about scrolling.  Users don't like to have to
scroll very far to find what they are looking for.  To minimize the amount
of scrolling users must do to display the information they are looking for,
you can include a set of links at the beginning of each chapter  Note that
these links are NOT a chapter TOC. TOC information is already included in
the Bookmarks.  Instead, these links are manually created Xrefs to the tasks
or information that the writers and/or SMEs have determined that users need
most. The Xrefs can link to any heading, paragraph, figure, or table, as
needed.

Creating the links is a bit of work, but we have a reason for it. Our goal
at HDS is that users should be able to find any information they are looking
for in a PDF in 3 clicks or 30 seconds or less.  We start with a link on the
front cover that takes them to a table in the Preface.  The table includes
linked chapter names and a one sentence descripton of the chapter contents.
The chapter links take the users to the beginning of the chapter or appendix
of interest.  BTW, our beta tests confirm that this works.

Diane Gaskill
Hitachi Data Systems
=

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com]on Behalf Of Neeraj Jain
Sent: Wednesday, July 15, 2009 1:20 AM
To: Evanth, Henrik
Cc: framers@lists.frameusers.com
Subject: Re: OT: Heading levels in a UG


I think that a UG should not have more than 4 heading levels. More
the heading levels, more the user will be forced to scroll up and down or
click the expand all/collapse all button if it is going to be converted into
online format.
 


Your smile can help you clear all types of interviews
Regards,
N. Jain
http://www.neerajjain8.com
 


 





From: Evanth, Henrik henrik.eva...@sonyericsson.com
To: framers@lists.frameusers.com framers@lists.frameusers.com
Sent: Wednesday, July 15, 2009 12:55:30 PM
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you.

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of any
best practice rules that define how deep a publication should/could be.
Personally I think that 6 levels is too deep for a user, but that is just a
personal preference that I cannot back up with evidence.

Heading 1
  Heading 2
      Heading 3
        Heading 4
            Heading 5
              Heading 6
 
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik

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RE: What is the optimum way to generate PDF?

[Kelly McDaniel]

I use .bat files and runfm.exe to produce postscript files from
FrameMaker, drop them into a watched folder, then a .bat file opens
Distiller, creating PDFs. Other .bat files copy the finished PDFs to the
product build pickup directory and to other interested parties...and
includes an archive copy to my network share. My scripts will scale.
They complete the manual process in about 10% of the time it takes me
to do it all by hand...Kelly.

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fred Ridder
Sent: Wednesday, July 15, 2009 2:21 PM
To: garnier_framescr...@yahoo.co.in; framers@lists.frameusers.com
Subject: RE: What is the optimum way to generate PDF?


Garnier Garnier wrote:

 I would like to know as to what is the optimum way to generate PDF
(300+ FM books with 700 pages (average) each? Many have pointed out that
Save As PDF is not the ideal way of converting to pdf. I have automated
the process using Framescript. Now I do not have the time to update the
script because of my tight schedule. Besides the script includes other
process as well.
  
 Watch folder is not the optimum way either to me because I have to
distill to ps manually.


You are missing the whole point of watched folders. If you have Acrobat
Pro (Acrobat Standard Edition does not support watched folders),
whenever Distiller is running it periodically (by default, every 30
seconds) checks each watched folders to see if there is a PostScript
file there. If it finds one, it *automatically* distills the PostScript
to PDF, using either the default Job Options or the set of Job Options
specifically associated with the folder. If you (or your script) start
Distiller before the script produces any PostScript output files and you
simply leave Distiller running in the background while the script puts
PostScript files in the watched folder as it produces them, the end
result will be a folder-full of PDFs with no further action on your
part. In other words, *automatically*. 

Or you can let the script generate all the PostScript files into the
watched folder first, and then just launch Distiller and let it do it's
thing on the files it finds waiting for it. One double-click on an icon
(or one line in a batch file) to launch Distiller is not a heavy burden
on the operator and certainly doesn't qualify as having to distill
manually. 

-Fred Ridder
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Re: What is the optimum way to generate PDF?

[Jeremy H. Griffith]

On Wed, 15 Jul 2009 14:43:50 -0500, Kelly McDaniel 
kmcdan...@pavtech.com wrote:

I use .bat files and runfm.exe to produce postscript files from
FrameMaker, drop them into a watched folder, then a .bat file opens
Distiller, creating PDFs. Other .bat files copy the finished PDFs 
to the product build pickup directory ...

That will work, but you can also have runfm just create the PDFs
directly (using the Adobe PDF printer; it does *not* use Save As!), 
and put it in your product build pickup directory.  No need to 
run two more bats to do that.  ;-)

-- Jeremy H. Griffith, at Omni Systems Inc.
  jer...@omsys.com  http://www.omsys.com/
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Re: Heading levels in a UG

[Mike Wickham]

 You can avoid that by starting your chapter titles at 72pt and slowly
 decrease from there. ;)

Heading1   72 pt.
  Heading 2   71 pt.
Heading 370 pt.
  etc.

: )

Mike Wickham

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RE: Heading levels in a UG

[Syed.Hosain]

Ah! 72 levels of headings are quite possible then.

.
.
.

I kid, I kid! :)

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Mike Wickham
Sent: Wednesday, July 15, 2009 2:24 PM
To: Frame Users
Subject: Re: Heading levels in a UG


 You can avoid that by starting your chapter titles at 72pt and slowly
 decrease from there. ;)

Heading1   72 pt.
  Heading 2   71 pt.
Heading 370 pt.
  etc.

: )

Mike Wickham
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RE: Heading levels in a UG

[Chinell, David F (GE EntSol, Security)]

Henrik:

I think you only get stuck counting levels if you fail to write in
topics. If you create a topic (think of a magazine article) then you'll
probably only ever need to divide that material into one or two levels.

I think of H1 as being a topic title wherever it goes. It never gets
adjusted. It's always H1.

An H1 can be divided into H2s and, if necessary, the H2s into H3s.

A single topic can be made into a small document -- like an installation
sheet. In that case, HT (document title) and H1 (topic title) are the
same.

Several topics (but too few to require grouping into chapters) can be
assembled into a medium-sized document, like a user guide or a quick
start guide. So you'd have HT and a series of H1s, with the H1s still
divided at most into H2s and H3s.

When there are so many topics they must be grouped, I group them into
chapters. So a chaptered document might have four levels: HC, H1, H2,
and H3.

Beyond that, I flatten the material into the desired number of levels.

I only get trapped by my own levels when I'm stuck thinking about an
outline or about the logical nature of the content, which is not what my
end reader needs.

Bear
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Re: Automated way to import formats? YES!

[William Courington]

The fmbatch command supplied with Unix Frame can do it (and much else).

Here's an example command file that tells fmbatch to import variables  
(v option) to all files in a book:
Open DevGuide.bkt
Open variables.fm
ImportFormats v DevGuide.fmt variables.fm
Save DevGuide.bkt
Quit DevGuide.bkt
Quit variables.fm
Quit

Thanks to Art Campbell and Fred Ridder for suggesting alternatives  
which indirectly led me to taking a closer look at the -- ulp --  
fmbatch documentation.

   Bill


On Jul 14, 2009, at 6:58 PM, William Courington wrote:

 I have some books that share most of their content. With variables  
 and conditional text, I could probably make managing the files  
 tolerable. But it would be more tolerable with scripts or other  
 software that could do something like this:

  - Open the Settings file for one book variant.
This file contains appropriate variable and conditional text  
 settings.
  - For each file in the book:
- Open the file in Frame
- Import Formats (Variables, Conditional Text Settings) from  
 Settings file.
- Save and close.

 Is there a way to do this? I have both Windows and Solaris  
 FrameMakers.

 Thanks in advance,

  Bill

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THANK YOU RE: NT: Updating the path

[Susan Curtzwiler]

Alan, 
  Thanks for making this easy.  With a little careful planning, everything is 
working again. 
 
Sue



From: Alan T Litchfield [mailto:a...@alphabyte.co.nz]
Sent: Tue 7/14/2009 3:04 PM
To: Susan Curtzwiler
Cc: framers@lists.frameusers.com
Subject: Re: NT: Updating the path



Sue,

On 15/07/2009, at 6:49 AM, Susan Curtzwiler wrote:

 I need to move a folder of images and a FMKR file to the same 
 location as the rest of my book.

 Could someone pleas point me in the right direction for some self 
 study of how to do this and not risk loosing my current path to the 
 rest of the book file, which is almost done?  I can't loose anything 
 already in place.


I assume you have used images in the folder, and that the file you are 
adding to the book also uses images from the same folder. Moving their 
location is not very problematic, just put the folders where you want 
them to be and when you open one of the files with links to the moved 
images folder FM will complain that it can't find images. In the 
dialog that opens, navigate to the new folder location and when you 
select it, all image links will be updated at once for that file.

Alan


--
Alan T Litchfield
AlphaByte
PO Box 141, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz http://www.alphabyte.co.nz/ 



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NT: Updating the path

[Alan T Litchfield]

Sue,

On 15/07/2009, at 6:49 AM, Susan Curtzwiler wrote:

> I need to move a folder of images and a FMKR file to the same  
> location as the rest of my book.
>
> Could someone pleas point me in the right direction for some self  
> study of how to do this and not risk loosing my current path to the  
> rest of the book file, which is almost done?  I can't loose anything  
> already in place.
>

I assume you have used images in the folder, and that the file you are  
adding to the book also uses images from the same folder. Moving their  
location is not very problematic, just put the folders where you want  
them to be and when you open one of the files with links to the moved  
images folder FM will complain that it can't find images. In the  
dialog that opens, navigate to the new folder location and when you  
select it, all image links will be updated at once for that file.

Alan


--
Alan T Litchfield
AlphaByte
PO Box 141, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz

Customer Support in Adobe is non-existent

[Garnier Garnier]

Hello Framers,
?
Indeed sad to note that Adobe does not bother to resolve customer issues. We 
have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket as 
per the vendor/customer policy. Its over 10 days now but Adobe has not 
responded yet. I am still not able to use FM 7.0?s Save as feature after 
installing Acrobat Pro 9.0, inspite of trying all suggestions provided by the 
Frame users. It does not work even on a brand new machine either that has only 
these two tools installed. ?As already mentioned keeping the number of user 
guides in mind it is just feasible to use the watch folder option as manually I 
anyway will have to distill each of the 350+? Frame books? nor do I have the 
bandwidth to modify the script. I have switched to the old distiller as that 
was the only option left that would help me meet the deadline.
?
Looks like customer support is non-existent in Adobe. I wish I had known this 
before opting for Adobe products.
?
Garnier


  Looking for local information? Find it on Yahoo! Local 
http://in.local.yahoo.com/

AcroPro 9.0 & FM 7.2 - Do they behave well ?

[Ankur Srivastava]

Hello Framers

 I have recently switched to Office 2007, which i believe, does not support
Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version, which
seems to mingle well with Office 2007.

Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i have
two queries:

1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
2) What is the approximate cost of upgarding five AcroPro 7.0 licenses to
AcroPro 9.0 (Adobe support, can you help) ?

regards
Ankur









>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
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>
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> http://www.frameusers.com/ for more resources and info.
>

Automated way to import formats?

[Fred Ridder]

Assuming that you are using FrameMaker 6.0 or later, you can import the 
variables and conditional text settings (or any other set of formatting 
properties) from a template or settings file into all the component files in a 
book in a single operation. Just select all the files in the book window and 
then invoke the File>Import>Formats command. FrameMaker will "silently" open, 
update, save and close each component file that is not already open; any files 
that are already open will be updated but not saved or closed. 

The one gotcha is that all the files must open without any warning messages, 
such as an unresolved cross-references warning or an unavailable fonts message. 
Any such messages cause the silent open to fail so the book-level import 
operation will fail at that point. The workaround is to open all the files 
first (hold down shift when you select the File menu and all the single-file 
commands are transformed to "all files in book" commands) so that you can 
dismiss any warning messages. Then perform the book-level import, then use 
Shift+File>Save All Files in Book and Shift+File>Close All Files in Book.

But if you're still using FM5.5.6 (possible since you say you're still using 
the Solaris version), you're basically SOL unless you want to do some scripting.
-Fred Ridder


> From: billcour at sonic.net
> To: framers at lists.frameusers.com
> Subject: Automated way to import formats?
> Date: Tue, 14 Jul 2009 18:58:51 -0700
> 
> I have some books that share most of their content. With variables and 
> conditional text, I could probably make managing the files tolerable. 
> But it would be more tolerable with scripts or other software that 
> could do something like this:
> 
> - Open the "Settings" file for one book variant.
> This file contains appropriate variable and conditional text 
> settings.
> - For each file in the book:
> - Open the file in Frame
> - Import Formats (Variables, Conditional Text Settings) from 
> Settings file.
> - Save and close.
> 
> Is there a way to do this? I have both Windows and Solaris FrameMakers.
> 
> Thanks in advance,
> 
> Bill

AcroPro 9.0 & FM 7.2 - Do they behave well ?

[Fred Ridder]

Our corporate IT people circulated the same rumor about some incompatibility 
between Acrobat 7.0 and Office 2007 when they were preparing to roll out the MS 
suite to the whole corporation (>10K users). I was using Acrobat 7.0 at the 
time and I saw no incompatibility or other issues on my system after upgrading 
to Office 2007. But the following week I did upgrade to Acrobat 9.0 Pro anyway 
to maintain parity with my peers and because the cost of the upgrade was 
automatically pre-approved due to the alleged incompatibility.

At that same time, I was still using FrameMaker 7.0, and I saw no compatibility 
issues of any kind using that Acrobat version with Acrobat 9.0. But I should 
also point out that I *never* use the Save As PDF command, which requires the 
highest level of compatibility between FM and Acrobat.

According to my personal experience (admittedly a single data point), you may 
not need to upgrade to Acrobat 9.0, but if you do you should not have any 
serious issues using it with FrameMaker, with the possible exception fo Save As 
PDF, which is not the optimum way to generate PDF in any case.


-Fred Ridder


> Date: Wed, 15 Jul 2009 09:43:24 +0530
> Subject: AcroPro 9.0 & FM 7.2 - Do they behave well ?
> From: ankur.1978 at gmail.com
> To: framers at lists.frameusers.com
> 
> Hello Framers
> 
> I have recently switched to Office 2007, which i believe, does not support
> Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version, which
> seems to mingle well with Office 2007.
> 
> Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i have
> two queries:
> 
> 1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
> 2) What is the approximate cost of upgarding five AcroPro 7.0 licenses to
> AcroPro 9.0 (Adobe support, can you help) ?
> 
> regards
> Ankur
> 
> 
> 
> 
> 
> 
> 
> 
> 
> >
> > Send list messages to framers at lists.frameusers.com.
> >
> > To unsubscribe send a blank email to
> > framers-unsubscribe at lists.frameusers.com
> > or visit
> > http://lists.frameusers.com/mailman/options/framers/ankur.1978%40gmail.com
> >
> > Send administrative questions to listadmin at frameusers.com. Visit
> > http://www.frameusers.com/ for more resources and info.
> >
> ___
> 
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What is the optimum way to generate PDF?

[Garnier Garnier]

Hello Framers,
?
I would like to know as to what is the optimum way to generate PDF (300+ FM 
books with 700 pages (average) each? Many have pointed out that Save As PDF is 
not the ideal way of converting to pdf. I have automated the process using 
Framescript. Now I do not have the time to update the script because of my 
tight schedule. Besides the script includes other process as well.
?
Watch folder is not the optimum way either to me because I have to distill to 
ps manually.
?
B/R
?
Garnier
?
?
-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fred Ridder
Sent: Wednesday, July 15, 2009 10:08 AM
To: ankur.1978 at gmail.com; framers at lists.frameusers.com
Subject: RE: AcroPro 9.0 & FM 7.2 - Do they behave well ?
?
?
Our corporate IT people circulated the same rumor about some incompatibility 
between Acrobat 7.0 and Office 2007 when they were preparing to roll out the MS 
suite to the whole corporation (>10K users). I was using Acrobat 7.0 at the 
time and I saw no incompatibility or other issues on my system after upgrading 
to Office 2007. But the following week I did upgrade to Acrobat 9.0 Pro anyway 
to maintain parity with my peers and because the cost of the upgrade was 
automatically pre-approved due to the alleged incompatibility..
?
At that same time, I was still using FrameMaker 7.0, and I saw no compatibility 
issues of any kind using that Acrobat version with Acrobat 9.0. But I should 
also point out that I *never* use the Save As PDF command, which requires the 
highest level of compatibility between FM and Acrobat.
?
According to my personal experience (admittedly a single data point), you may 
not need to upgrade to Acrobat 9.0, but if you do you should not have any 
serious issues using it with FrameMaker, with the possible exception fo Save As 
PDF, which is not the optimum way to generate PDF in any case.
?
?
-Fred Ridder
?
?
> Date: Wed, 15 Jul 2009 09:43:24 +0530
> Subject: AcroPro 9.0 & FM 7.2 - Do they behave well ?
> From: ankur.1978 at gmail.com
> To: framers at lists.frameusers.com
> 
> Hello Framers
> 
> I have recently switched to Office 2007, which i believe, does not support
> Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version, which
> seems to mingle well with Office 2007.
> 
> Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i have
> two queries:
> 
> 1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
> 2) What is the approximate cost of upgarding five AcroPro 7.0 licenses to
> AcroPro 9.0 (Adobe support, can you help) ?
> 
> regards
> Ankur
> 
> 
> 
> 
> 
> 
> 
> 
> 
> >
> > Send list messages to framers at lists.frameusers.com.
> >
> > To unsubscribe send a blank email to
> > framers-unsubscribe at lists.frameusers.com
> > or visit
> > http://lists.frameusers.com/mailman/options/framers/ankur.1978%40gmail.com
> >
> > Send administrative questions to listadmin at frameusers.com. Visit
> > http://www.frameusers.com/ for more resources and info.
> >
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> http://www.frameusers.com/ for more resources and info.
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Customer Support in Adobe is non-existent

[Garnier Garnier]

?
If that is the case, I would like to know how come FM 7.0p576 is working 
absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so does 
the script that all writers use to convert to pdf. All works fine even without 
changing the locations of pdf printer instance or the joboptions. Five writers 
are using FM 7.0 p576 with Acrobat Pro 8.0 and face no issues whatsoever. 
?
Upgrading FM is not so simple because of the volume of manuals that we have.. 
Besides the issue is with Acrobat Pro 9.0, therefore there is no reason to 
upgrade. May be I should downgrade to 8.0 instead???
?
B/R
Garnier
?
?
?
-Original Message-
From: Dov Isaacs [mailto:isa...@adobe.com] 
Sent: Wednesday, July 15, 2009 10:39 AM
To: Garnier Garnier; framers at lists.frameusers.com
Subject: RE: Customer Support in Adobe is non-existent
?
The problem is not with Acrobat 9.
?
The problem is that the "save as PDF" function of FrameMaker 7.0 (since then
Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about the
registry settings and the "Adobe PDF" PostScript printer driver instance used
by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x).
?
Simply stated, your version of FrameMaker is way too old for compatibility
with Acrobat 9. There is no solution that Adobe can provide for you other
than to advise you to upgrade FrameMaker.
?
It is most unfortunate that Adobe Technical Support did not (or was not capable
of) immediately giving you this information.
?
? - Dov
?
?
?
> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of
> Garnier Garnier
> Sent: Tuesday, July 14, 2009 8:26 PM
> To: framers at lists.frameusers.com
> Subject: Customer Support in Adobe is non-existent
> 
> Hello Framers,
> 
> Indeed sad to note that Adobe does not bother to resolve customer issues. We 
> have licensed version of
> Acrobat Pro 9.0 and our IT has filed a case ticket as per the vendor/customer 
> policy. Its over 10 days
> now but Adobe has not responded yet. I am still not able to use FM 7.0?s Save 
> as feature after
> installing Acrobat Pro 9.0, inspite of trying all suggestions provided by the 
> Frame users. It does not
> work even on a brand new machine either that has only these two tools 
> installed. ?As already mentioned
> keeping the number of user guides in mind it is just feasible to use the 
> watch folder option as
> manually I anyway will have to distill each of the 350+? Frame books? nor do 
> I have the bandwidth to
> modify the script. I have switched to the old distiller as that was the only 
> option left that would
> help me meet the deadline.
> 
> Looks like customer support is non-existent in Adobe. I wish I had known this 
> before opting for Adobe
> products.
> 
> Garnier


  Yahoo! recommends that you upgrade to the new and safer Internet Explorer 
8. http://downloads.yahoo.com/in/internetexplorer/

AcroPro 9.0 & FM 7.2 - Do they behave well ?

[Surbhi Singhal]

Hello Fred
One thing, which i encountered was that with Adobe Pro 7.0 and Office 2007,
the "Adobe PDF" menu that was appearing in office applications, ceased to
exist.
The menu was available with Adobe Pro 7.0 and Office 2003.

Could you please comment on the same.

Regards
Surbhi


On Wed, Jul 15, 2009 at 10:07 AM, Fred Ridder  wrote:

>
> Our corporate IT people circulated the same rumor about some
> incompatibility between Acrobat 7.0 and Office 2007 when they were preparing
> to roll out the MS suite to the whole corporation (>10K users). I was using
> Acrobat 7.0 at the time and I saw no incompatibility or other issues on my
> system after upgrading to Office 2007. But the following week I did upgrade
> to Acrobat 9.0 Pro anyway to maintain parity with my peers and because the
> cost of the upgrade was automatically pre-approved due to the alleged
> incompatibility.
>
> At that same time, I was still using FrameMaker 7.0, and I saw no
> compatibility issues of any kind using that Acrobat version with Acrobat
> 9.0. But I should also point out that I *never* use the Save As PDF command,
> which requires the highest level of compatibility between FM and Acrobat.
>
> According to my personal experience (admittedly a single data point), you
> may not need to upgrade to Acrobat 9.0, but if you do you should not have
> any serious issues using it with FrameMaker, with the possible exception fo
> Save As PDF, which is not the optimum way to generate PDF in any case.
>
>
> -Fred Ridder
>
>
> > Date: Wed, 15 Jul 2009 09:43:24 +0530
> > Subject: AcroPro 9.0 & FM 7.2 - Do they behave well ?
> > From: ankur.1978 at gmail.com
> > To: framers at lists.frameusers.com
> >
> > Hello Framers
> >
> > I have recently switched to Office 2007, which i believe, does not
> support
> > Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version,
> which
> > seems to mingle well with Office 2007.
> >
> > Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i
> have
> > two queries:
> >
> > 1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
> > 2) What is the approximate cost of upgarding five AcroPro 7.0 licenses to
> > AcroPro 9.0 (Adobe support, can you help) ?
> >
> > regards
> > Ankur
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > >
> > > Send list messages to framers at lists.frameusers.com.
> > >
> > > To unsubscribe send a blank email to
> > > framers-unsubscribe at lists.frameusers.com
> > > or visit
> > >
> http://lists.frameusers.com/mailman/options/framers/ankur.1978%40gmail.com
> > >
> > > Send administrative questions to listadmin at frameusers.com. Visit
> > > http://www.frameusers.com/ for more resources and info.
> > >
> > ___
> >
> >
> > You are currently subscribed to Framers as DocuDoc at hotmail.com.
> >
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> >
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> >
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> > http://www.frameusers.com/ for more resources and info.
> ___
>
>
> You are currently subscribed to Framers as surbhee at gmail.com.
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> Send list messages to framers at lists.frameusers.com.
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>

AcroPro 9.0 & FM 7.2 - Do they behave well ?

[Fred Ridder]

I seldom (if ever) used that menu in Office apps, so if it went away I had no 
reason to miss it.

-Fred Ridder





Date: Wed, 15 Jul 2009 11:09:01 +0530
Subject: Re: AcroPro 9.0 & FM 7.2 - Do they behave well ?
From: surb...@gmail.com
To: docudoc at hotmail.com
CC: ankur.1978 at gmail.com; framers at lists.frameusers.com

Hello Fred


One thing, which i encountered was that with Adobe Pro 7.0 and Office 2007, the 
"Adobe PDF" menu that was appearing in office applications, ceased to exist.
The menu was available with Adobe Pro 7.0 and Office 2003.


Could you please comment on the same.


Regards
Surbhi



On Wed, Jul 15, 2009 at 10:07 AM, Fred Ridder  wrote:


Our corporate IT people circulated the same rumor about some incompatibility 
between Acrobat 7.0 and Office 2007 when they were preparing to roll out the MS 
suite to the whole corporation (>10K users). I was using Acrobat 7.0 at the 
time and I saw no incompatibility or other issues on my system after upgrading 
to Office 2007. But the following week I did upgrade to Acrobat 9.0 Pro anyway 
to maintain parity with my peers and because the cost of the upgrade was 
automatically pre-approved due to the alleged incompatibility.

At that same time, I was still using FrameMaker 7.0, and I saw no compatibility 
issues of any kind using that Acrobat version with Acrobat 9.0. But I should 
also point out that I *never* use the Save As PDF command, which requires the 
highest level of compatibility between FM and Acrobat.

According to my personal experience (admittedly a single data point), you may 
not need to upgrade to Acrobat 9.0, but if you do you should not have any 
serious issues using it with FrameMaker, with the possible exception fo Save As 
PDF, which is not the optimum way to generate PDF in any case.


-Fred Ridder


> Date: Wed, 15 Jul 2009 09:43:24 +0530
> Subject: AcroPro 9.0 & FM 7.2 - Do they behave well ?
> From: ankur.1978 at gmail.com
> To: framers at lists.frameusers.com

>
> Hello Framers
>
> I have recently switched to Office 2007, which i believe, does not support
> Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version, which
> seems to mingle well with Office 2007.
>
> Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i have
> two queries:
>
> 1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
> 2) What is the approximate cost of upgarding five AcroPro 7.0 licenses to
> AcroPro 9.0 (Adobe support, can you help) ?
>
> regards
> Ankur
>
>
>
>
>
>
>
>
>
> >
> > Send list messages to framers at lists.frameusers.com.
> >
> > To unsubscribe send a blank email to
> > framers-unsubscribe at lists.frameusers.com
> > or visit
> > http://lists.frameusers.com/mailman/options/framers/ankur.1978%40gmail.com
> >
> > Send administrative questions to listadmin at frameusers.com. Visit
> > http://www.frameusers.com/ for more resources and info.
> >
> ___
>
>
> You are currently subscribed to Framers as DocuDoc at hotmail.com.

>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com



>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
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OT: Heading levels in a UG

[Evanth, Henrik]

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of 
heading that a User guide/User manual can/should contain. Do you know of any 
best practice rules that define how deep a publication should/could be. 
Personally I think that 6 levels is too deep for a user, but that is just a 
personal preference that I cannot back up with "evidence".

Heading 1
   Heading 2
  Heading 3
 Heading 4
Heading 5
   Heading 6

Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik

Soliciting hardware recommendations

[Reng, Dr. Winfried]

Hi,

> If you get an Intel Core 2 Duo (or Core 2 Quad) system, running at
> 2.6GHz or higher, with 4GB of DDR2 RAM and 7200rpm drives 
> (RAID 0 might
> be a bit of overkill but easy enough to do), Windows Vista Business
> 64-bit, and something like an nVidia 9600GT card or better, you will
> have *more* than enough power to run FrameMaker with excellent
> performance. This should cost under $1000 or so ... depending on the
> other options you want on it.

Of course you can continue to use a Mac system.
Only a correction regarding Vista 64 bit. As far
as I know FrameMaker does not run on 64 bit Vista.
That was posted here several times.

Best regards

Winfried

Soliciting hardware recommendations

[Dov Isaacs]

FrameMaker certainly does run on Vista 64-bit and runs exceptionally well!
I ran FrameMaker 8 and now FrameMaker 9 in that environment without any problem
whatsoever.

What is true is that FrameMaker is a 32-bit application. Vista 64-bit runs
32-bit applications without a problem in 32-bit mode. What you do gain running
a program like FrameMaker under Vista 64-bit is the ability of support much
larger amounts of real memory (I run with 8 gigabytes) and thus run the risk
of less paging activity to kill performance when running multiple applications
concurrently! Also, I have found Vista 64-bit to be rock solid, running for
weeks on end without reboots; my only reboots being necessary for the monthly
"Patch Tuesday" Microsoft OS updates.

- Dov

> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of
> Reng, Dr. Winfried
> Sent: Wednesday, July 15, 2009 12:28 AM
> To: framers at lists.frameusers.com
> Subject: RE: Soliciting hardware recommendations
> 
> Hi,
> 
> > If you get an Intel Core 2 Duo (or Core 2 Quad) system, running at
> > 2.6GHz or higher, with 4GB of DDR2 RAM and 7200rpm drives
> > (RAID 0 might
> > be a bit of overkill but easy enough to do), Windows Vista Business
> > 64-bit, and something like an nVidia 9600GT card or better, you will
> > have *more* than enough power to run FrameMaker with excellent
> > performance. This should cost under $1000 or so ... depending on the
> > other options you want on it.
> 
> Of course you can continue to use a Mac system.
> Only a correction regarding Vista 64 bit. As far
> as I know FrameMaker does not run on 64 bit Vista.
> That was posted here several times.
> 
> Best regards
> 
> Winfried

OT: Heading levels in a UG

[Neeraj Jain]

I think that a UG should not have more than 4 heading levels. More the?heading 
levels, more the user will be forced to scroll up and down or click the expand 
all/collapse all button if it is going to be converted into online format.
?


Your smile can help you clear all types of interviews
Regards, 
N. Jain
http://www.neerajjain8.com
?


?





From: "Evanth, Henrik" 
To: "framers at lists.frameusers.com" 
Sent: Wednesday, July 15, 2009 12:55:30 PM
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of 
heading that a User guide/User manual can/should contain. Do you know of any 
best practice rules that define how deep a publication should/could be. 
Personally I think that 6 levels is too deep for a user, but that is just a 
personal preference that I cannot back up with "evidence".

Heading 1
? Heading 2
? ? ? Heading 3
? ? ? ? Heading 4
? ? ? ? ? ? Heading 5
? ? ? ? ? ? ? Heading 6
? 
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik

___


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Automated way to import formats?

[Art Campbell]

The Clean Import plugin does everything you want to do, and it works
at the book or file level.
Highly recommended.  at www.electropubs.com/


Art Campbell
   art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Tue, Jul 14, 2009 at 9:58 PM, William Courington 
wrote:
> I have some books that share most of their content. With variables and
> conditional text, I could probably make managing the files tolerable.
> But it would be more tolerable with scripts or other software that
> could do something like this:
>
> ? - Open the "Settings" file for one book variant.
> ? ? ? ? This file contains appropriate variable and conditional text
> settings.
> ? - For each file in the book:
> ? ? - Open the file in Frame
> ? ? - Import Formats (Variables, Conditional Text Settings) from
> Settings file.
> ? ? - Save and close.
>
> Is there a way to do this? I have both Windows and Solaris FrameMakers.
>
> Thanks in advance,
>
> ? Bill
> ___
>
>
> You are currently subscribed to Framers as art.campbell at gmail.com.
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> http://www.frameusers.com/ for more resources and info.
>

OT: Heading levels in a UG

[Art Campbell]

I agree, four is as many as you need (and, I believe the most I've
ever seen in a published book) -- if you think you need more, it may
be because of an organizational problem.

Art Campbell
   art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Wed, Jul 15, 2009 at 3:25 AM, Evanth,
Henrik wrote:
> Hi All
>
> I have an off-topic question that may or may not interest you.
>
> We are having a discussion at the office regarding the maximum levels of 
> heading that a User guide/User manual can/should contain. Do you know of any 
> best practice rules that define how deep a publication should/could be. 
> Personally I think that 6 levels is too deep for a user, but that is just a 
> personal preference that I cannot back up with "evidence".
>
> Heading 1
> ? Heading 2
> ? ? ?Heading 3
> ? ? ? ? Heading 4
> ? ? ? ? ? ?Heading 5
> ? ? ? ? ? ? ? Heading 6
>
> Insights, comments or instructions are highly appreciated.
>
> Best Regards
> /Henrik
>
> ___
>
>
> You are currently subscribed to Framers as art.campbell at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
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>

AcroPro 9.0 & FM 7.2 - Do they behave well ?

[Joel]

You may just be able to uninstall/reinstall Acrobat 7 and get the menu back.
It's a chronological time of install thing.

Joel

On Wed, Jul 15, 2009 at 1:39 AM, Surbhi Singhal  wrote:

> Hello Fred
> One thing, which i encountered was that with Adobe Pro 7.0 and Office 2007,
> the "Adobe PDF" menu that was appearing in office applications, ceased to
> exist.
> The menu was available with Adobe Pro 7.0 and Office 2003.
>
> Could you please comment on the same.
>
> Regards
> Surbhi
>
>
> On Wed, Jul 15, 2009 at 10:07 AM, Fred Ridder  wrote:
>
> >
> > Our corporate IT people circulated the same rumor about some
> > incompatibility between Acrobat 7.0 and Office 2007 when they were
> preparing
> > to roll out the MS suite to the whole corporation (>10K users). I was
> using
> > Acrobat 7.0 at the time and I saw no incompatibility or other issues on
> my
> > system after upgrading to Office 2007. But the following week I did
> upgrade
> > to Acrobat 9.0 Pro anyway to maintain parity with my peers and because
> the
> > cost of the upgrade was automatically pre-approved due to the alleged
> > incompatibility.
> >
> > At that same time, I was still using FrameMaker 7.0, and I saw no
> > compatibility issues of any kind using that Acrobat version with Acrobat
> > 9.0. But I should also point out that I *never* use the Save As PDF
> command,
> > which requires the highest level of compatibility between FM and Acrobat.
> >
> > According to my personal experience (admittedly a single data point), you
> > may not need to upgrade to Acrobat 9.0, but if you do you should not have
> > any serious issues using it with FrameMaker, with the possible exception
> fo
> > Save As PDF, which is not the optimum way to generate PDF in any case.
> >
> >
> > -Fred Ridder
> >
> >
> > > Date: Wed, 15 Jul 2009 09:43:24 +0530
> > > Subject: AcroPro 9.0 & FM 7.2 - Do they behave well ?
> > > From: ankur.1978 at gmail.com
> > > To: framers at lists.frameusers.com
> > >
> > > Hello Framers
> > >
> > > I have recently switched to Office 2007, which i believe, does not
> > support
> > > Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version,
> > which
> > > seems to mingle well with Office 2007.
> > >
> > > Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i
> > have
> > > two queries:
> > >
> > > 1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
> > > 2) What is the approximate cost of upgarding five AcroPro 7.0 licenses
> to
> > > AcroPro 9.0 (Adobe support, can you help) ?
> > >
> > > regards
> > > Ankur
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > >
> > > > Send list messages to framers at lists.frameusers.com.
> > > >
> > > > To unsubscribe send a blank email to
> > > > framers-unsubscribe at lists.frameusers.com
> > > > or visit
> > > >
> >
> http://lists.frameusers.com/mailman/options/framers/ankur.1978%40gmail.com
> > > >
> > > > Send administrative questions to listadmin at frameusers.com. Visit
> > > > http://www.frameusers.com/ for more resources and info.
> > > >
> > > ___
> > >
> > >
> > > You are currently subscribed to Framers as DocuDoc at hotmail.com.
> > >
> > > Send list messages to framers at lists.frameusers.com.
> > >
> > > To unsubscribe send a blank email to
> > > framers-unsubscribe at lists.frameusers.com
> > > or visit
> >
> http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com
> > >
> > > Send administrative questions to listadmin at frameusers.com. Visit
> > > http://www.frameusers.com/ for more resources and info.
> > ___
> >
> >
> > You are currently subscribed to Framers as surbhee at gmail.com.
> >
> > Send list messages to framers at lists.frameusers.com.
> >
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> > or visit
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> >
> ___
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What is the optimum way to generate PDF?

[Art Campbell]

Uh, why do you think you need to print to a PS file and distill manually?
If you print to a PDF printer instance, it performs the exact same
procedure, but does it transparently and automatically.

Art

Art Campbell
   art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Wed, Jul 15, 2009 at 1:21 AM, Garnier
Garnier wrote:
> Hello Framers,
>
> I would like to know as to what is the optimum way to generate PDF (300+ FM 
> books with 700 pages (average) each? Many have pointed out that Save As PDF 
> is not the ideal way of converting to pdf. I have automated the process using 
> Framescript. Now I do not have the time to update the script because of my 
> tight schedule. Besides the script includes other process as well.
>
> Watch folder is not the optimum way either to me because I have to distill to 
> ps manually.
>
> B/R
>
> Garnier
>
>
> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of Fred Ridder
> Sent: Wednesday, July 15, 2009 10:08 AM
> To: ankur.1978 at gmail.com; framers at lists.frameusers.com
> Subject: RE: AcroPro 9.0 & FM 7.2 - Do they behave well ?
>
>
> Our corporate IT people circulated the same rumor about some incompatibility 
> between Acrobat 7.0 and Office 2007 when they were preparing to roll out the 
> MS suite to the whole corporation (>10K users). I was using Acrobat 7.0 at 
> the time and I saw no incompatibility or other issues on my system after 
> upgrading to Office 2007. But the following week I did upgrade to Acrobat 9.0 
> Pro anyway to maintain parity with my peers and because the cost of the 
> upgrade was automatically pre-approved due to the alleged incompatibility..
>
> At that same time, I was still using FrameMaker 7.0, and I saw no 
> compatibility issues of any kind using that Acrobat version with Acrobat 9.0. 
> But I should also point out that I *never* use the Save As PDF command, which 
> requires the highest level of compatibility between FM and Acrobat.
>
> According to my personal experience (admittedly a single data point), you may 
> not need to upgrade to Acrobat 9.0, but if you do you should not have any 
> serious issues using it with FrameMaker, with the possible exception fo Save 
> As PDF, which is not the optimum way to generate PDF in any case.
>
>
> -Fred Ridder
>
>
>> Date: Wed, 15 Jul 2009 09:43:24 +0530
>> Subject: AcroPro 9.0 & FM 7.2 - Do they behave well ?
>> From: ankur.1978 at gmail.com
>> To: framers at lists.frameusers.com
>>
>> Hello Framers
>>
>> I have recently switched to Office 2007, which i believe, does not support
>> Acrobat Professional 7.0. I downloaded an AcroPro v 9.0 trial version, which
>> seems to mingle well with Office 2007.
>>
>> Apart from Office 2007, I am an exhaustive user of FM 7.2 also. Now, i have
>> two queries:
>>
>> 1) Does AcroPro 9.0 behave well with FM 7.2 (i have not tested yet) ?
>> 2) What is the approximate cost of upgarding five AcroPro 7.0 licenses to
>> AcroPro 9.0 (Adobe support, can you help) ?
>>
>> regards
>> Ankur
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >
>> > Send list messages to framers at lists.frameusers.com.
>> >
>> > To unsubscribe send a blank email to
>> > framers-unsubscribe at lists.frameusers.com
>> > or visit
>> > http://lists.frameusers.com/mailman/options/framers/ankur.1978%40gmail.com
>> >
>> > Send administrative questions to listadmin at frameusers.com. Visit
>> > http://www.frameusers.com/ for more resources and info.
>> >
>> ___
>>
>>
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>>
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>> http://www.frameusers.com/ for more resources and info.
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>
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> Yahoo! Buzz. http://in.buzz.yahoo.com/
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OT: Heading levels in a UG

[Lin Sims]

On Wed, Jul 15, 2009 at 3:25 AM, Evanth,
Henrik wrote:
> Hi All
>
> I have an off-topic question that may or may not interest you.
>
> We are having a discussion at the office regarding the maximum levels of 
> heading that a User guide/User manual can/should contain. Do you know of any 
> best practice rules that define how deep a publication should/could be. 
> Personally I think that 6 levels is too deep for a user, but that is just a 
> personal preference that I cannot back up with "evidence".
>
> Heading 1
> ? Heading 2
> ? ? ?Heading 3
> ? ? ? ? Heading 4
> ? ? ? ? ? ?Heading 5
> ? ? ? ? ? ? ? Heading 6
>
> Insights, comments or instructions are highly appreciated.

I attended an Edward Tufte seminar a number of years ago. He does book
signings at these, and while he was signing my copies he asked my
profession. When I said "technical writer", his response was "No more
than 3 levels of headings."

-- 
Lin Sims

Frame x-refs that wrap and work fine do not work in PDF

[pc]

We are on win XP with Frame 8 and Acrobat 8.

Paul

On D? M?irt14 I?il 2009, at 14:10, Lizak, Samantha wrote:

> Versions may matter... We have some heavy-duty scripting in place
> that converts Frame to PDF, but I recall 4 or 5 years ago we used
> to still have to check every hotspot that wrapped because Distiller
> had an intermittent bug with those.  IT wrote some scripts for us
> to fix it.  It had nothing to do with plug-ins.
>
> We are currently on FM 7.0, WWP (7? the one before ePublisher) with
> AutoMap, and producing v1.4 of PDF because of our Unix customers.
> I'm not sure what version of Distiller the production hub uses now.
> The company supports 3 people whose job is primarily to support
> the tool chain.
>
> Regards-
>
> Sam.
>
> -Original Message-
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of obair
> Sent: Tuesday, July 14, 2009 3:50 PM
> To: framers at frameusers.com
> Subject: Frame x-refs that wrap and work fine do not work in PDF
>
> I am just after noticing that, in my PDFs, links that wrap and go to a
> second line are not active in the part of the link that is on the  
> second
> line.
>
> The start of the link, on the first line, works fine.
>
> All x-refs that wrap in Frame work fine in Frame.
>
> I never saw this behavior before in a PDF made from a Frame file.
>
> Does anyone have any guess as to why this is happening?
>
> Thanks.
>
> I am using timesavers and IXgen, in case it matters.
>
> best,
> Paul
> ___
>
>
> You are currently subscribed to Framers as samantha_lizak at mentor.com.
>
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>
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ANN: LavaCon 2009 in New Orleans now open for registration

[jobs @ ProSpring]

Register early and receive free career coaching.

Info at: www.lavacon.org 



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Executive Director, The LavaCon Conference 
October 25-27, 2009   New Orleans, LA
www.lavacon.org866-302-5774 x201

OT: Heading levels in a UG

[Peter Gold]

On Wed, Jul 15, 2009 at 7:31 AM, Lin Sims wrote:
> On Wed, Jul 15, 2009 at 3:25 AM, Evanth,
> Henrik wrote:
>> Hi All
>>
>> I have an off-topic question that may or may not interest you.
>>
>> We are having a discussion at the office regarding the maximum levels of 
>> heading that a User guide/User manual can/should contain. Do you know of any 
>> best practice rules that define how deep a publication should/could be. 
>> Personally I think that 6 levels is too deep for a user, but that is just a 
>> personal preference that I cannot back up with "evidence".
>>
>> Heading 1
>> ? Heading 2
>> ? ? ?Heading 3
>> ? ? ? ? Heading 4
>> ? ? ? ? ? ?Heading 5
>> ? ? ? ? ? ? ? Heading 6
>>
>> Insights, comments or instructions are highly appreciated.
>
> I attended an Edward Tufte seminar a number of years ago. He does book
> signings at these, and while he was signing my copies he asked my
> profession. When I said "technical writer", his response was "No more
> than 3 levels of headings."
>
> --
> Lin Sims
> ___


Art Campbell says it this way:

"I agree, four is as many as you need (and, I believe the most I've
ever seen in a published book) -- if you think you need more, it may
be because of an organizational problem."

I guess Tufte didn't verbally indicate "*" and "" with his comment.
His methods of providing multiple layers of information - sparklines,
common measurement references across graphics that vary in scale, and
various graphic schemes that indicate data and information
relationships - present much of the additional levels of information,
without additional heading levels. IOW, "organizational problem"
solutions.

Regards,

Peter
__
Peter Gold
KnowHow ProServices

Frame x-refs that wrap and work fine do not work in PDF

[Shlomo Perets]

Paul,

You wrote:

>I am just after noticing that, in my PDFs, links that wrap and go to a 
>second line are not active in the part of the link that is on the second line.
>The start of the link, on the first line, works fine.
>All x-refs that wrap in Frame work fine in Frame.
>I never saw this behavior before in a PDF made from a Frame file.
>Does anyone have any guess as to why this is happening?
>Thanks.
>I am using timesavers and IXgen, in case it matters.


Yes, this is related to the TimeSavers setting of "Ignore duplicate 
markers" (Links/General tab, under Advanced).

Occasionally FrameMaker processes a single hypertext marker twice or more 
(this can be clearly seen in the PS file, or if you convert to PDF, with or 
without TimeSavers).

Other than turning on "Ignore duplicate markers", you can suppress 
duplicate features by selecting the hypertext marker only and applying a 
character property or format to it. Depending on your use for hypertext 
markers, another option is to avoid having multiple hypertext markers in 
the same paragraph.

[ Note: suppressing the cross-reference link made sense in conjunction with 
the "Side Links" feature, where a clickable symbol replaces the active 
area, and only one symbol is needed even when the cross-reference is split 
between two lines, see
http://www.microtype.com/showcase/NavigationAsst/SideLinks1.pdf or 
http://www.microtype.com/showcase/NavigationAsst/SideLinks2.pdf ]



Shlomo Perets

MicroType * http://www.microtype.com
FrameMaker/Acrobat training & consulting * FM-to-Acrobat TimeSavers/Assistants

--

1-hour webinars (free), starting 10am PDT | 1pm EDT | 5pm UTC/GMT:

Tuesday, July 21: Effective PDF Bookmarks with FrameMaker-to-Acrobat 
TimeSavers
https://student.gototraining.com/register/1035786782006430995

Tuesday, August 18: Enhancing PDFs with Form Fields (with FM-to-Acrobat 
TimeSavers + Form Asst)
https://student.gototraining.com/register/3420308416844530916

OT: Heading levels in a UG

[Lin Sims]

On Wed, Jul 15, 2009 at 10:39 AM, Peter Gold wrote:

> I guess Tufte didn't verbally indicate "*" and "" with his comment.
> His methods of providing multiple layers of information - sparklines,
> common measurement references across graphics that vary in scale, and
> various graphic schemes that indicate data and information
> relationships - present much of the additional levels of information,
> without additional heading levels. IOW, "organizational problem"
> solutions.

He was pretty heads down at the time. There was a long line of people
eager for him to sign their copies. From the way he said it, though,
and other things he said during the seminar, I'm fairly sure that he
meant no more than three heading levels in text.

I've got to dig out those books. They've been packed since I moved
almost 3 years ago, now, and I wants 'em.


-- 
Lin Sims

Heading levels in a UG

[Mike Wickham]

> Personally I think that 6 levels is too deep for a user, but that is just 
> a
> personal preference that I cannot back up with "evidence".

I agree. I've read more than once that one should try to stay within three 
levels of headings (not counting book or chapter titles). In the Chicago 
Manual of Style, all I could find is section1.72: "Levels of subheads 
Only the most complicated works need more than three levels."

Six levels would drive me nuts, especially if they have that annoying 
1.1.1.1.1.1. style of numbering. Sheesh!

Mike Wickham

Soliciting hardware recommendations

[syed.hos...@aeris.net]

>> If you get an Intel Core 2 Duo (or Core 2 Quad) system, running at
>> 2.6GHz or higher, with 4GB of DDR2 RAM and 7200rpm drives 
>> (RAID 0 might
>> be a bit of overkill but easy enough to do), Windows Vista Business
>> 64-bit, and something like an nVidia 9600GT card or better, you will
>> have *more* than enough power to run FrameMaker with excellent
>> performance. This should cost under $1000 or so ... depending on the
>> other options you want on it.

> Of course you can continue to use a Mac system.
> Only a correction regarding Vista 64 bit. As far
> as I know FrameMaker does not run on 64 bit Vista.
> That was posted here several times.

Hmmm .. I have not seen that posted before. It is not an issue as far as
I am concerned. I have FrameMaker 8.0 running fine under Vista 64-bit
and now using it on Windows 7 64-bit without any problems either.

Z

Heading levels in a UG

[syed.hos...@aeris.net]

I use a maximum of 4 ... anything more, and the heading numbering scheme
gets quite clumsy and distracts from the content.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Evanth,
Henrik
Sent: Wednesday, July 15, 2009 12:25 AM
To: framers at lists.frameusers.com
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of
any best practice rules that define how deep a publication should/could
be. Personally I think that 6 levels is too deep for a user, but that is
just a personal preference that I cannot back up with "evidence".

Heading 1
   Heading 2
  Heading 3
 Heading 4
Heading 5
   Heading 6

Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik

Heading levels in a UG

[Writer]

It also looks weird when the font size for the heading is smaller than the font 
size for the body text. =D

Nadine

--- On Wed, 7/15/09, Syed.Hosain at aeris.net  wrote:

From: Syed.Hosain at aeris.net 
Subject: RE: Heading levels in a UG
To: "Evanth, Henrik" , framers at 
lists.frameusers.com
Received: Wednesday, July 15, 2009, 11:03 AM

I use a maximum of 4 ... anything more, and the heading numbering scheme
gets quite clumsy and distracts from the content.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Evanth,
Henrik
Sent: Wednesday, July 15, 2009 12:25 AM
To: framers at lists.frameusers.com
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you. 

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of
any best practice rules that define how deep a publication should/could
be. Personally I think that 6 levels is too deep for a user, but that is
just a personal preference that I cannot back up with "evidence".

Heading 1
???Heading 2
? ? ? Heading 3
? ? ? ???Heading 4
? ? ? ? ? ? Heading 5
? ? ? ? ? ? ???Heading 6
???
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik
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FM 7.0 and Acrobat 9

[Owen, Clint]

We are still using FrameMaker 7.0. My co-worker was upgraded from
Acrobat 6 to 9 and she has no trouble using "print to PDF".

Clint 


Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Tuesday, July 14, 2009 10:47 PM
To: Garnier Garnier
Cc: framers at lists.frameusers.com
Subject: RE: Customer Support in Adobe is non-existent

Garnier,

I'm absolutely amazed that FrameMaker 7.0 "save as PDF" works at all
with Acrobat 8. It is contrary to information that I had internally. I
was under the strongest impression that FrameMaker 7.1 was the first
version that recognized "Adobe PDF" as the Distiller's printer as
opposed to "Acrobat Distiller" used in older Acrobat versions. Guess I
was given bad info internally.

I suspect that as long as you continue with FrameMaker 7.0, you'll need
to avoid upgrades to Acrobat 9, at least on the systems for which you
are relying on the "save as PDF" feature.

- Dov

From: Garnier Garnier [mailto:garnier_framescr...@yahoo.co.in]
Sent: Tuesday, July 14, 2009 10:35 PM
To: Dov Isaacs
Cc: framers at lists.frameusers.com
Subject: RE: Customer Support in Adobe is non-existent




If that is the case, I would like to know how come FM 7.0p576 is working
absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so
does the script that all writers use to convert to pdf. All works fine
even without changing the locations of pdf printer instance or the
joboptions. Five writers are using FM 7.0 p576 with Acrobat Pro 8.0 and
face no issues whatsoever.



Upgrading FM is not so simple because of the volume of manuals that we
have. Besides the issue is with Acrobat Pro 9.0, therefore there is no
reason to upgrade. May be I should downgrade to 8.0 instead?



B/R

Garnier







-Original Message-
From: Dov Isaacs [mailto:isa...@adobe.com]
Sent: Wednesday, July 15, 2009 10:39 AM
To: Garnier Garnier; framers at lists.frameusers.com
Subject: RE: Customer Support in Adobe is non-existent



The problem is not with Acrobat 9.



The problem is that the "save as PDF" function of FrameMaker 7.0 (since
then

Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about
the

registry settings and the "Adobe PDF" PostScript printer driver instance
used

by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x).



Simply stated, your version of FrameMaker is way too old for
compatibility

with Acrobat 9. There is no solution that Adobe can provide for you
other

than to advise you to upgrade FrameMaker.



It is most unfortunate that Adobe Technical Support did not (or was not
capable

of) immediately giving you this information.



 - Dov







> -Original Message-

> From: framers-bounces at lists.frameusers.com 
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of

> Garnier Garnier

> Sent: Tuesday, July 14, 2009 8:26 PM

> To: framers at lists.frameusers.com

> Subject: Customer Support in Adobe is non-existent

>

> Hello Framers,

>

> Indeed sad to note that Adobe does not bother to resolve customer 
> issues. We have licensed version of

> Acrobat Pro 9.0 and our IT has filed a case ticket as per the 
> vendor/customer policy. Its over 10 days

> now but Adobe has not responded yet. I am still not able to use FM 
> 7.0's Save as feature after

> installing Acrobat Pro 9.0, inspite of trying all suggestions provided

> by the Frame users. It does not

> work even on a brand new machine either that has only these two tools 
> installed.  As already mentioned

> keeping the number of user guides in mind it is just feasible to use 
> the watch folder option as

> manually I anyway will have to distill each of the 350+  Frame books  
> nor do I have the bandwidth to

> modify the script. I have switched to the old distiller as that was 
> the only option left that would

> help me meet the deadline.

>

> Looks like customer support is non-existent in Adobe. I wish I had 
> known this before opting for Adobe

> products.

>

> Garnier



Yahoo! recommends that you upgrade to the new and safer Internet
Explorer
8.
___


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We value your opinion!  

FM 7.0 and Acrobat 9

[Fred Ridder]

Umm, the discussion is not about "print to PDF", which is actually the method 
that several of us have been recommending all along.

The discussion has been about _Save As_ PDF, which requires a *lot* more 
awareness and cooperation between FrameMaker and Distiller. Garnier has some 
scripted system which automatically produces a whole stack of PDFs using the 
Save As PDF function, and he has run into problems trying to use a 
four-release-old version of FrameMaker with the latest version of Acrobat.

-Fred Ridder


> Subject: FM 7.0 and Acrobat 9
> Date: Wed, 15 Jul 2009 08:30:12 -0700
> From: Clint.Owen at craneaerospace.com
> To: framers at lists.frameusers.com
> 
> We are still using FrameMaker 7.0. My co-worker was upgraded from
> Acrobat 6 to 9 and she has no trouble using "print to PDF".
> 
> Clint 
> 
> 
> Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
> Telephone: +1 425-743-8674 | Fax: +1 425-743-8113
> 
> 
> -Original Message-
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs
> Sent: Tuesday, July 14, 2009 10:47 PM
> To: Garnier Garnier
> Cc: framers at lists.frameusers.com
> Subject: RE: Customer Support in Adobe is non-existent
> 
> Garnier,
> 
> I'm absolutely amazed that FrameMaker 7.0 "save as PDF" works at all
> with Acrobat 8. It is contrary to information that I had internally. I
> was under the strongest impression that FrameMaker 7.1 was the first
> version that recognized "Adobe PDF" as the Distiller's printer as
> opposed to "Acrobat Distiller" used in older Acrobat versions. Guess I
> was given bad info internally.
> 
> I suspect that as long as you continue with FrameMaker 7.0, you'll need
> to avoid upgrades to Acrobat 9, at least on the systems for which you
> are relying on the "save as PDF" feature.
> 
> - Dov
> 
> From: Garnier Garnier [mailto:garnier_framescript at yahoo.co.in]
> Sent: Tuesday, July 14, 2009 10:35 PM
> To: Dov Isaacs
> Cc: framers at lists.frameusers.com
> Subject: RE: Customer Support in Adobe is non-existent
> 
> 
> 
> 
> If that is the case, I would like to know how come FM 7.0p576 is working
> absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so
> does the script that all writers use to convert to pdf. All works fine
> even without changing the locations of pdf printer instance or the
> joboptions. Five writers are using FM 7.0 p576 with Acrobat Pro 8.0 and
> face no issues whatsoever.
> 
> 
> 
> Upgrading FM is not so simple because of the volume of manuals that we
> have. Besides the issue is with Acrobat Pro 9.0, therefore there is no
> reason to upgrade. May be I should downgrade to 8.0 instead?
> 
> 
> 
> B/R
> 
> Garnier
> 
> 
> 
> 
> 
> 
> 
> -Original Message-
> From: Dov Isaacs [mailto:isaacs at adobe.com]
> Sent: Wednesday, July 15, 2009 10:39 AM
> To: Garnier Garnier; framers at lists.frameusers.com
> Subject: RE: Customer Support in Adobe is non-existent
> 
> 
> 
> The problem is not with Acrobat 9.
> 
> 
> 
> The problem is that the "save as PDF" function of FrameMaker 7.0 (since
> then
> 
> Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about
> the
> 
> registry settings and the "Adobe PDF" PostScript printer driver instance
> used
> 
> by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x).
> 
> 
> 
> Simply stated, your version of FrameMaker is way too old for
> compatibility
> 
> with Acrobat 9. There is no solution that Adobe can provide for you
> other
> 
> than to advise you to upgrade FrameMaker.
> 
> 
> 
> It is most unfortunate that Adobe Technical Support did not (or was not
> capable
> 
> of) immediately giving you this information.
> 
> 
> 
> - Dov
> 
> 
> 
> 
> 
> 
> 
> > -Original Message-
> 
> > From: framers-bounces at lists.frameusers.com 
> > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> 
> > Garnier Garnier
> 
> > Sent: Tuesday, July 14, 2009 8:26 PM
> 
> > To: framers at lists.frameusers.com
> 
> > Subject: Customer Support in Adobe is non-existent
> 
> >
> 
> > Hello Framers,
> 
> >
> 
> > Indeed sad to note that Adobe does not bother to resolve customer 
> > issues. We have licensed version of
> 
> > Acrobat Pro 9.0 and our IT has filed a case ticket as per the 
> > vendor/customer policy. Its over 10 days
> 
> > now but Adobe has not responded yet. I am still not able to use FM 
> > 7.0's Save as feature after
> 
> > installing Acrobat Pro 9.0, inspite of trying all suggestions provided
> 
> > by the Frame users. It does not
> 
> > work even on a brand new machine either that has only these two tools 
> > installed. As already mentioned
> 
> > keeping the number of user guides in mind it is just feasible to use 
> > the watch folder option as
> 
> > manually I anyway will have to distill each of the 350+ Frame books 
> > nor do I have the bandwidth to
> 
> > modify the script. I have switched to the old distiller as that was 
> > the only 

Customer Support in Adobe is non-existent

[Gary Schnabl]

Garnier Garnier wrote:
> Hello Framers,
>  
> Indeed sad to note that Adobe does not bother to resolve customer issues. We 
> have licensed version of Acrobat Pro 9.0 and our IT has filed a case ticket 
> as per the vendor/customer policy. Its over 10 days now but Adobe has not 
> responded yet. I am still not able to use FM 7.0?s Save as feature after 
> installing Acrobat Pro 9.0, inspite of trying all suggestions provided by the 
> Frame users. It does not work even on a brand new machine either that has 
> only these two tools installed.  As already mentioned keeping the number of 
> user guides in mind it is just feasible to use the watch folder option as 
> manually I anyway will have to distill each of the 350+  Frame books  nor do 
> I have the bandwidth to modify the script. I have switched to the old 
> distiller as that was the only option left that would help me meet the 
> deadline.
>  
> Looks like customer support is non-existent in Adobe. I wish I had known this 
> before opting for Adobe products.
>  
> Garnier
>   
Adobe is not known for reliable customer service or support, or at least 
from my experience. Especially their offshored support...

However, the users in the forums on their website will often fix your 
problems. FWIW, I have reliable FM 7.0 functioning with Acrobat 8 Pro. 
However, I had to reinstall Pro 8 in order to do any updating past 
8.1.3--now at 8.1.6. No problems now.

Adobe had said that FM 7.0 would not work on Vista Ultimate. However, it 
worked just fine on mine for the past 30 months. I figured that Adobe 
was just trying to scare me into buying an upgrade...

Gary

Heading levels in a UG

[Bill Swallow]

You can avoid that by starting your chapter titles at 72pt and slowly
decrease from there. ;)

On Wed, Jul 15, 2009 at 11:10 AM, Writer wrote:
> It also looks weird when the font size for the heading is smaller than the 
> font size for the body text. =D

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood

Available for contract and full time opportunities.


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Heading levels in a UG

[Reid Gray]

Hi Framers,

In general if your heading levels descend below three or four in user 
documentation, you need to take a step back, analyze, and rebalance.  Nothing 
new here, just the old axiom "be nice to your user..."   You can apply the same 
principle to the navigation over enterprise websites. 

If you find yourself descending past three or four, redefine your level 1 heads 
(perhaps a level 1 head gets removed and two level 2s beneath it promoted). Do 
what makes sense. Rebalance it.  If you find yourself descending past four, 
five, or six you might have a guide hiding within a guide.  Break it out.  

An outline or book structure is like a decision tree or even a binary tree.  
The more levels you force me to descend, the higher my cost in 'look-up' 
latency, the harder it is for me to recall the context or navigate back to the 
heading, and the more painfully disoriented I become.  If disorientation is a 
feature or adding levels is a requirement for your particular documentation 
(legal writing, city electrical codes, cell phone billing statements, 
philisophical treatise), then you are okay in descending as many levels as 
needed, just remember to index or enumerate 'said' headings adequately so folks 
can cite them at a later time from equally disorienting prose. 

Another version of "be nice to your user" is "don't Hegel your audience" 
(although even Hegel had a tendency to articulate or 'piece' general concepts 
into threes).

Cheers,

Reid 




From: framers-bounces at lists.frameusers.com on behalf of syed.hos...@aeris.net
Sent: Wed 7/15/2009 11:03 AM
To: Evanth, Henrik; framers at lists.frameusers.com
Subject: RE: Heading levels in a UG



I use a maximum of 4 ... anything more, and the heading numbering scheme
gets quite clumsy and distracts from the content.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Evanth,
Henrik
Sent: Wednesday, July 15, 2009 12:25 AM
To: framers at lists.frameusers.com
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you.

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of
any best practice rules that define how deep a publication should/could
be. Personally I think that 6 levels is too deep for a user, but that is
just a personal preference that I cannot back up with "evidence".

Heading 1
   Heading 2
  Heading 3
 Heading 4
Heading 5
   Heading 6

Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik
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What is the optimum way to generate PDF?

[Fred Ridder]

Garnier Garnier wrote:

> I would like to know as to what is the optimum way to generate PDF (300+ FM 
> books with 700 pages (average) each? Many have pointed out that Save As PDF 
> is not the ideal way of converting to pdf. I have automated the process using 
> Framescript. Now I do not have the time to update the script because of my 
> tight schedule. Besides the script includes other process as well.
>  
> Watch folder is not the optimum way either to me because I have to distill to 
> ps manually.


You are missing the whole point of watched folders. If you have Acrobat Pro 
(Acrobat Standard Edition does not support watched folders), whenever Distiller 
is running it periodically (by default, every 30 seconds) checks each watched 
folders to see if there is a PostScript file there. If it finds one, it 
*automatically* distills the PostScript to PDF, using either the default Job 
Options or the set of Job Options specifically associated with the folder. If 
you (or your script) start Distiller before the script produces any PostScript 
output files and you simply leave Distiller running in the background while the 
script puts PostScript files in the watched folder as it produces them, the end 
result will be a folder-full of PDFs with no further action on your part. In 
other words, *automatically*. 

Or you can let the script generate all the PostScript files into the watched 
folder first, and then just launch Distiller and let it do it's thing on the 
files it finds waiting for it. One double-click on an icon (or one line in a 
batch file) to launch Distiller is not a heavy burden on the operator and 
certainly doesn't qualify as having to distill manually. 

-Fred Ridder

OT: Heading levels in a UG

[Diane Gaskill]

I agree with Neeraj.  Several years ago when I was working at HP, we did
some usability studies (HP is heavy into usability) and we found that most
docs and users could actually get along with just three heading levels.  But
we used four levels because there were often small topics that needed
separating.  Sorry, but I don't have the studies now.  We also use four
heading levels here at HDS.

Neeraj makes a good poing about scrolling.  Users don't like to have to
scroll very far to find what they are looking for.  To minimize the amount
of scrolling users must do to display the information they are looking for,
you can include a set of links at the beginning of each chapter  Note that
these links are NOT a chapter TOC. TOC information is already included in
the Bookmarks.  Instead, these links are manually created Xrefs to the tasks
or information that the writers and/or SMEs have determined that users need
most. The Xrefs can link to any heading, paragraph, figure, or table, as
needed.

Creating the links is a bit of work, but we have a reason for it. Our goal
at HDS is that users should be able to find any information they are looking
for in a PDF in 3 clicks or 30 seconds or less.  We start with a link on the
front cover that takes them to a table in the Preface.  The table includes
linked chapter names and a one sentence descripton of the chapter contents.
The chapter links take the users to the beginning of the chapter or appendix
of interest.  BTW, our beta tests confirm that this works.

Diane Gaskill
Hitachi Data Systems
=

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com]On Behalf Of Neeraj Jain
Sent: Wednesday, July 15, 2009 1:20 AM
To: Evanth, Henrik
Cc: framers at lists.frameusers.com
Subject: Re: OT: Heading levels in a UG


I think that a UG should not have more than 4 heading levels. More
the?heading levels, more the user will be forced to scroll up and down or
click the expand all/collapse all button if it is going to be converted into
online format.
?


Your smile can help you clear all types of interviews
Regards,
N. Jain
http://www.neerajjain8.com
?


?





From: "Evanth, Henrik" 
To: "framers at lists.frameusers.com" 
Sent: Wednesday, July 15, 2009 12:55:30 PM
Subject: OT: Heading levels in a UG

Hi All

I have an off-topic question that may or may not interest you.

We are having a discussion at the office regarding the maximum levels of
heading that a User guide/User manual can/should contain. Do you know of any
best practice rules that define how deep a publication should/could be.
Personally I think that 6 levels is too deep for a user, but that is just a
personal preference that I cannot back up with "evidence".

Heading 1
? Heading 2
? ? ? Heading 3
? ? ? ? Heading 4
? ? ? ? ? ? Heading 5
? ? ? ? ? ? ? Heading 6
?
Insights, comments or instructions are highly appreciated.

Best Regards
/Henrik

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OT: Heading levels in a UG

[Bill Swallow]

If you require many sub-levels, it's usually an indication of either:
* You are documenting a very poorly designed product or procedure, or
* You are trying to group too much under one umbrella.

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood

Available for contract and full time opportunities.


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What is the optimum way to generate PDF?

[Kelly McDaniel]

I use .bat files and runfm.exe to produce postscript files from
FrameMaker, drop them into a watched folder, then a .bat file opens
Distiller, creating PDFs. Other .bat files copy the finished PDFs to the
product build pickup directory and to other interested parties...and
includes an archive copy to my network share. My scripts will scale.
They complete the "manual" process in about 10% of the time it takes me
to do it all by hand...Kelly.

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Fred Ridder
Sent: Wednesday, July 15, 2009 2:21 PM
To: garnier_framescript at yahoo.co.in; framers at lists.frameusers.com
Subject: RE: What is the optimum way to generate PDF?


Garnier Garnier wrote:

> I would like to know as to what is the optimum way to generate PDF
(300+ FM books with 700 pages (average) each? Many have pointed out that
Save As PDF is not the ideal way of converting to pdf. I have automated
the process using Framescript. Now I do not have the time to update the
script because of my tight schedule. Besides the script includes other
process as well.
>  
> Watch folder is not the optimum way either to me because I have to
distill to ps manually.


You are missing the whole point of watched folders. If you have Acrobat
Pro (Acrobat Standard Edition does not support watched folders),
whenever Distiller is running it periodically (by default, every 30
seconds) checks each watched folders to see if there is a PostScript
file there. If it finds one, it *automatically* distills the PostScript
to PDF, using either the default Job Options or the set of Job Options
specifically associated with the folder. If you (or your script) start
Distiller before the script produces any PostScript output files and you
simply leave Distiller running in the background while the script puts
PostScript files in the watched folder as it produces them, the end
result will be a folder-full of PDFs with no further action on your
part. In other words, *automatically*. 

Or you can let the script generate all the PostScript files into the
watched folder first, and then just launch Distiller and let it do it's
thing on the files it finds waiting for it. One double-click on an icon
(or one line in a batch file) to launch Distiller is not a heavy burden
on the operator and certainly doesn't qualify as having to distill
manually. 

-Fred Ridder
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com

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What is the optimum way to generate PDF?

[Jeremy H. Griffith]

On Wed, 15 Jul 2009 14:43:50 -0500, "Kelly McDaniel" 
 wrote:

>I use .bat files and runfm.exe to produce postscript files from
>FrameMaker, drop them into a watched folder, then a .bat file opens
>Distiller, creating PDFs. Other .bat files copy the finished PDFs 
>to the product build pickup directory ...

That will work, but you can also have runfm just create the PDFs
directly (using the Adobe PDF printer; it does *not* use Save As!), 
and put it in your product build pickup directory.  No need to 
run two more bats to do that.  ;-)

-- Jeremy H. Griffith, at Omni Systems Inc.
http://www.omsys.com/

Heading levels in a UG

[Mike Wickham]

> You can avoid that by starting your chapter titles at 72pt and slowly
> decrease from there. ;)

Heading1   72 pt.
  Heading 2   71 pt.
Heading 370 pt.
  etc.

: )

Mike Wickham

Heading levels in a UG

[syed.hos...@aeris.net]

Ah! 72 levels of headings are quite possible then.

. 
. 
. 

I kid, I kid! :)

Z

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Mike Wickham
Sent: Wednesday, July 15, 2009 2:24 PM
To: Frame Users
Subject: Re: Heading levels in a UG


> You can avoid that by starting your chapter titles at 72pt and slowly
> decrease from there. ;)

Heading1   72 pt.
  Heading 2   71 pt.
Heading 370 pt.
  etc.

: )

Mike Wickham

Heading levels in a UG

[Chinell, David F (GE EntSol, Security)]

Henrik:

I think you only get stuck counting levels if you fail to write in
topics. If you create a topic (think of a magazine article) then you'll
probably only ever need to divide that material into one or two levels.

I think of H1 as being a topic title wherever it goes. It never gets
adjusted. It's always H1.

An H1 can be divided into H2s and, if necessary, the H2s into H3s.

A single topic can be made into a small document -- like an installation
sheet. In that case, HT (document title) and H1 (topic title) are the
same.

Several topics (but too few to require grouping into chapters) can be
assembled into a medium-sized document, like a user guide or a quick
start guide. So you'd have HT and a series of H1s, with the H1s still
divided at most into H2s and H3s.

When there are so many topics they must be grouped, I group them into
chapters. So a chaptered document might have four levels: HC, H1, H2,
and H3.

Beyond that, I flatten the material into the desired number of levels.

I only get trapped by my own levels when I'm stuck thinking about an
outline or about the logical nature of the content, which is not what my
end reader needs.

Bear

Automated way to import formats? YES!

[William Courington]

The fmbatch command supplied with Unix Frame can do it (and much else).

Here's an example command file that tells fmbatch to import variables  
(v option) to all files in a book:
Open DevGuide.bkt
Open variables.fm
ImportFormats v DevGuide.fmt variables.fm
Save DevGuide.bkt
Quit DevGuide.bkt
Quit variables.fm
Quit

Thanks to Art Campbell and Fred Ridder for suggesting alternatives  
which indirectly led me to taking a closer look at the -- ulp --  
fmbatch documentation.

   Bill


On Jul 14, 2009, at 6:58 PM, William Courington wrote:

> I have some books that share most of their content. With variables  
> and conditional text, I could probably make managing the files  
> tolerable. But it would be more tolerable with scripts or other  
> software that could do something like this:
>
>  - Open the "Settings" file for one book variant.
>This file contains appropriate variable and conditional text  
> settings.
>  - For each file in the book:
>- Open the file in Frame
>- Import Formats (Variables, Conditional Text Settings) from  
> Settings file.
>- Save and close.
>
> Is there a way to do this? I have both Windows and Solaris  
> FrameMakers.
>
> Thanks in advance,
>
>  Bill

THANK YOU RE: NT: Updating the path

[Susan Curtzwiler]

Alan, 
  Thanks for making this easy.  With a little careful planning, everything is 
working again. 

Sue



From: Alan T Litchfield [mailto:a...@alphabyte.co.nz]
Sent: Tue 7/14/2009 3:04 PM
To: Susan Curtzwiler
Cc: framers at lists.frameusers.com
Subject: Re: NT: Updating the path



Sue,

On 15/07/2009, at 6:49 AM, Susan Curtzwiler wrote:

> I need to move a folder of images and a FMKR file to the same 
> location as the rest of my book.
>
> Could someone pleas point me in the right direction for some self 
> study of how to do this and not risk loosing my current path to the 
> rest of the book file, which is almost done?  I can't loose anything 
> already in place.
>

I assume you have used images in the folder, and that the file you are 
adding to the book also uses images from the same folder. Moving their 
location is not very problematic, just put the folders where you want 
them to be and when you open one of the files with links to the moved 
images folder FM will complain that it can't find images. In the 
dialog that opens, navigate to the new folder location and when you 
select it, all image links will be updated at once for that file.

Alan


--
Alan T Litchfield
AlphaByte
PO Box 141, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz