RE: On the brink of insanity trying to update OS 10.12.2

2016-12-18 Thread Simon Fogarty 
Hi Kristine,

 Glad we could help and that it worked for you.

 Great job.

Simon F


-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christine Grassman
Sent: Sunday, 18 December 2016 3:13 PM
To: macvisionaries@googlegroups.com
Subject: Re: On the brink of insanity trying to update OS 10.12.2

I am elated to report that 10.12.2 is now installed, and iTunes, Pages, and 
Numbers appear to finally be properly updating. Thank you all for your 
suggestions; Simon, your reinstall in Recovery mode did the trick. :) Christine

> On Dec 17, 2016, at 7:59 PM, Simon Fogarty  wrote:
> 
> Hi Kristine,
> 
> Have you tried the update / reinstall using the recovery console to get the 
> installer?
> 
> To do this shut the machine down and then hold command R during start 
> up and make sure you hold the keys down for approx.  30 seconds,
> 
> It doesn't have to be that long but I just like to be sure it goes to the 
> correct place.
> 
> Then give it a minute or so for the machine to start up and then 
> switch on voiceover and pick the install OS X option from the utilities menu 
> and then follow the prompts Let us know how that works for you.
> 
> Good luck.
> 
> -Original Message-
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of M. Taylor
> Sent: Sunday, 18 December 2016 12:32 PM
> To: macvisionaries@googlegroups.com
> Subject: RE: On the brink of insanity trying to update OS 10.12.2
> 
> Tim,
> 
> I concur with your suggestion as I have seen this sort of thing happen during 
> beta cycles of the OS, from time-to-time.
> 
> Mark
> 
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Tim Kilburn
> Sent: Saturday, December 17, 2016 3:26 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: On the brink of insanity trying to update OS 10.12.2
> 
> Scott,
> 
> Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
> the frustration.  It sounds to me that the Installer log is confused.  There 
> are ways of editing the log, but it would probably be much easier simply to 
> find the stand-alone installer for 10.12.2 on Apple's site.  Download it, 
> then run that installer to update your system.  If you have problems, let us 
> know.
> 
> Later..
> 
> Tim Kilburn
> Fort McMurray, AB Canada
> 
> On Dec 17, 2016, at 16:16, Scott Granados  wrote:
> 
> You do not update the IOS through the App Store.
> 
> You go to settings, general, software update and then click install.  
> YOu’ll.be prompted for you pin, enter your pin and then wait a while, the 
> file will download and you’ll click install.  All will complete at that point 
> on it’s own and it can take several minutes where the phone seems dead.  Just 
> leave it alone once it starts to install and be sure you’re plugged in.
> 
> Hope that helps.
> 
> On Dec 17, 2016, at 5:21 PM, Christine Grassman  
> wrote:
> 
>   In a nutshell: My automatic update did not work, though I received a 
> notification and authorized the download. I tried rebooting I tried manual 
> downloading. I tried clearing my history and attempted downloading again. The 
> only updates shown when I go to the update tab in the App Store are Pages and 
> Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
> says “no updates available” — and yet, moments later, 2 updates are again 
> available. I am at a loss. :( Help! TIA.
> Christine
> 
> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
> 
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> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach 
> mark at:  macvisionaries+modera...@googlegroups.com and your owner is 
> Cara Quinn - you can reach Cara at caraqu...@caraquinn.com
> 
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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-18 Thread Matthew Dyer 

Hi,


Also,  it sounds like your internet connection might be having some 
problems as well.



HTH.


Matthew




On 12/17/2016 06:51 PM, Tim Kilburn wrote:

Christine,

Sounds like it's being less than cooperative for you.  How about we 
try to download the entire Sierra installer from the AppStore then. 
 When in the AppStore on your Mac, press cmd-4 to bring focus to your 
purchases.  Sign in if needed.  There should be a table with your list 
of purchases.  Interact with it and see if Sierra is in there.  If it 
is, then to the far right of that row should be an Install or Download 
button, press it.  If for some reason, Sierra is not in your list of 
purchases, press cmd-f and enter Sierra in the resulting field, then 
press return.  MacOS Sierra should be your first result in the Search 
Results.  Locate the Install button within the info for MacOS Sierra 
and press it.  If it says that you already have Sierra, press the "So 
What" button, oops, I mean the Continue button.  If the download 
progress is not available in this screen, press cmd-4 again to bring 
up the Purchases scree and interact with the Other Purchases table, 
you should find the download progress in there.


See if you have any more success this way.

HTH.

Later...

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:39, Christine Grassman > wrote:


Tim, I did attempt to download the regular update directly from Apple, 
but it will not download completely. It has stopped at 34.9 MB, 36.6 
mb, and 40.5 MB.

I have downloaded other items with no problem.
Christine

On Dec 17, 2016, at 6:26 PM, Tim Kilburn > wrote:


Scott,

Christine did say 10.12.2, so I'd assume that it's the MacOS that is 
causing the frustration.  It sounds to me that the Installer log is 
confused.  There are ways of editing the log, but it would probably 
be much easier simply to find the stand-alone installer for 10.12.2 
on Apple's site.  Download it, then run that installer to update your 
system.  If you have problems, let us know.


Later..

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:16, Scott Granados > wrote:


You do not update the IOS through the App Store.

You go to settings, general, software update and then click install. 
 YOu’ll.be  prompted for you pin, enter your pin and 
then wait a while, the file will download and you’ll click install. 
 All will complete at that point on it’s own and it can take several 
minutes where the phone seems dead.  Just leave it alone once it 
starts to install and be sure you’re plugged in.


Hope that helps.

On Dec 17, 2016, at 5:21 PM, Christine Grassman 
> wrote:


In a nutshell: My automatic update did not work, though I received a 
notification and authorized the download. I tried rebooting I tried 
manual downloading. I tried clearing my history and attempted 
downloading again. The only updates shown when I go to the update 
tab in the App Store are Pages and Numbers, which I downloaded weeks 
ago. Each time I hit “Update All” it soon says “no updates 
available” — and yet, moments later, 2 updates are again available. 
I am at a loss. :(

Help! TIA.
Christine

P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 
gigs.


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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Christine Grassman 
I am elated to report that 10.12.2 is now installed, and iTunes, Pages, and 
Numbers appear to finally be properly updating. Thank you all for your 
suggestions; Simon, your reinstall in Recovery mode did the trick. :)
Christine

> On Dec 17, 2016, at 7:59 PM, Simon Fogarty  wrote:
> 
> Hi Kristine,
> 
> Have you tried the update / reinstall using the recovery console to get the 
> installer?
> 
> To do this shut the machine down and then hold command R during start up and 
> make sure you hold the keys down for approx.  30 seconds,
> 
> It doesn't have to be that long but I just like to be sure it goes to the 
> correct place.
> 
> Then give it a minute or so for the machine to start up and then switch on 
> voiceover and pick the install OS X option from the utilities menu and then 
> follow the prompts 
> Let us know how that works for you.
> 
> Good luck.
> 
> -Original Message-
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of M. Taylor
> Sent: Sunday, 18 December 2016 12:32 PM
> To: macvisionaries@googlegroups.com
> Subject: RE: On the brink of insanity trying to update OS 10.12.2
> 
> Tim,
> 
> I concur with your suggestion as I have seen this sort of thing happen during 
> beta cycles of the OS, from time-to-time.
> 
> Mark
> 
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Tim Kilburn
> Sent: Saturday, December 17, 2016 3:26 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: On the brink of insanity trying to update OS 10.12.2
> 
> Scott,
> 
> Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
> the frustration.  It sounds to me that the Installer log is confused.  There 
> are ways of editing the log, but it would probably be much easier simply to 
> find the stand-alone installer for 10.12.2 on Apple's site.  Download it, 
> then run that installer to update your system.  If you have problems, let us 
> know.
> 
> Later..
> 
> Tim Kilburn
> Fort McMurray, AB Canada 
> 
> On Dec 17, 2016, at 16:16, Scott Granados  wrote:
> 
> You do not update the IOS through the App Store.
> 
> You go to settings, general, software update and then click install.  
> YOu’ll.be prompted for you pin, enter your pin and then wait a while, the 
> file will download and you’ll click install.  All will complete at that point 
> on it’s own and it can take several minutes where the phone seems dead.  Just 
> leave it alone once it starts to install and be sure you’re plugged in.
> 
> Hope that helps.
> 
> On Dec 17, 2016, at 5:21 PM, Christine Grassman  
> wrote:
> 
>   In a nutshell: My automatic update did not work, though I received a 
> notification and authorized the download. I tried rebooting I tried manual 
> downloading. I tried clearing my history and attempted downloading again. The 
> only updates shown when I go to the update tab in the App Store are Pages and 
> Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
> says “no updates available” — and yet, moments later, 2 updates are again 
> available. I am at a loss. :( Help! TIA.
> Christine
> 
> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
> 
> --
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com.
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> Visit this group at https://groups.google.com/group/macvisionaries.
> For more options, visit https://groups.google.com/d/optout.
> 
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
>

Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread E.T. 

Christine,
   What may work is to find all occurrences of the install file and 
trash it then empty the trash. Then download a fresh copy.


From E.T.'s Keyboard. . .
  I have seen the truth and it makes no sense.
E-mail: ancient.ali...@icloud.com

On 12/17/2016 5:07 PM, Christine Grassman wrote:

The saga continues. Oddly, Sierra was not in my “purchases,” so I
searched for it and clicked Install, followed by Continue. Then I
clicked Agree twice. Then a grid appeared with the message “You can’t
upgrade this version because a newer version is installed.” Yet, “About
This Mac” insists I have 10.12.1. I am at a loss.
Christine
 On Dec 17, 2016, at 6:51 PM, Tim Kilburn > wrote:


Christine,

Sounds like it's being less than cooperative for you.  How about we
try to download the entire Sierra installer from the AppStore then.
 When in the AppStore on your Mac, press cmd-4 to bring focus to your
purchases.  Sign in if needed.  There should be a table with your list
of purchases.  Interact with it and see if Sierra is in there.  If it
is, then to the far right of that row should be an Install or Download
button, press it.  If for some reason, Sierra is not in your list of
purchases, press cmd-f and enter Sierra in the resulting field, then
press return.  MacOS Sierra should be your first result in the Search
Results.  Locate the Install button within the info for MacOS Sierra
and press it.  If it says that you already have Sierra, press the "So
What" button, oops, I mean the Continue button.  If the download
progress is not available in this screen, press cmd-4 again to bring
up the Purchases scree and interact with the Other Purchases table,
you should find the download progress in there.

See if you have any more success this way.

HTH.

Later...

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:39, Christine Grassman > wrote:

Tim, I did attempt to download the regular update directly from Apple,
but it will not download completely. It has stopped at 34.9 MB, 36.6
mb, and 40.5 MB.
I have downloaded other items with no problem.
Christine



On Dec 17, 2016, at 6:26 PM, Tim Kilburn > wrote:

Scott,

Christine did say 10.12.2, so I'd assume that it's the MacOS that is
causing the frustration.  It sounds to me that the Installer log is
confused.  There are ways of editing the log, but it would probably
be much easier simply to find the stand-alone installer for 10.12.2
on Apple's site.  Download it, then run that installer to update your
system.  If you have problems, let us know.

Later..

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:16, Scott Granados > wrote:

You do not update the IOS through the App Store.

You go to settings, general, software update and then click install.
 YOu’ll.be  prompted for you pin, enter your pin and
then wait a while, the file will download and you’ll click install.
 All will complete at that point on it’s own and it can take several
minutes where the phone seems dead.  Just leave it alone once it
starts to install and be sure you’re plugged in.

Hope that helps.


On Dec 17, 2016, at 5:21 PM, Christine Grassman
> wrote:

In a nutshell: My automatic update did not work, though I received a
notification and authorized the download. I tried rebooting I tried
manual downloading. I tried clearing my history and attempted
downloading again. The only updates shown when I go to the update
tab in the App Store are Pages and Numbers, which I downloaded weeks
ago. Each time I hit “Update All” it soon says “no updates
available” — and yet, moments later, 2 updates are again available.
I am at a loss. :(
Help! TIA.
Christine

P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4
gigs.

--
The following information is important for all members of the Mac
Visionaries list.

If you have any questions or concerns about the running of this
list, or if you feel that a member's post is inappropriate, please
contact the owners or moderators directly rather than posting on the
list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach
mark at:  macvisionaries+modera...@googlegroups.com
 and your owner is
Cara Quinn - you can reach Cara at caraqu...@caraquinn.com


The archives for this list can be searched at:
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RE: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Simon Fogarty 
Actually I got that same error the otherday,

I ended up downloading he installer and then running it from within 
applications folder.

From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christine Grassman
Sent: Sunday, 18 December 2016 2:07 PM
To: macvisionaries@googlegroups.com
Subject: Re: On the brink of insanity trying to update OS 10.12.2

The saga continues. Oddly, Sierra was not in my “purchases,” so I searched for 
it and clicked Install, followed by Continue. Then I clicked Agree twice. Then 
a grid appeared with the message “You can’t upgrade this version because a 
newer version is installed.” Yet, “About This Mac” insists I have 10.12.1. I am 
at a loss.
Christine
 On Dec 17, 2016, at 6:51 PM, Tim Kilburn 
> wrote:

Christine,

Sounds like it's being less than cooperative for you.  How about we try to 
download the entire Sierra installer from the AppStore then.  When in the 
AppStore on your Mac, press cmd-4 to bring focus to your purchases.  Sign in if 
needed.  There should be a table with your list of purchases.  Interact with it 
and see if Sierra is in there.  If it is, then to the far right of that row 
should be an Install or Download button, press it.  If for some reason, Sierra 
is not in your list of purchases, press cmd-f and enter Sierra in the resulting 
field, then press return.  MacOS Sierra should be your first result in the 
Search Results.  Locate the Install button within the info for MacOS Sierra and 
press it.  If it says that you already have Sierra, press the "So What" button, 
oops, I mean the Continue button.  If the download progress is not available in 
this screen, press cmd-4 again to bring up the Purchases scree and interact 
with the Other Purchases table, you should find the download progress in there.

See if you have any more success this way.

HTH.

Later...

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:39, Christine Grassman 
> wrote:

Tim, I did attempt to download the regular update directly from Apple, but it 
will not download completely. It has stopped at 34.9 MB, 36.6 mb, and 40.5 MB.
I have downloaded other items with no problem.
Christine


On Dec 17, 2016, at 6:26 PM, Tim Kilburn 
> wrote:

Scott,

Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
the frustration.  It sounds to me that the Installer log is confused.  There 
are ways of editing the log, but it would probably be much easier simply to 
find the stand-alone installer for 10.12.2 on Apple's site.  Download it, then 
run that installer to update your system.  If you have problems, let us know.

Later..

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:16, Scott Granados 
> wrote:

You do not update the IOS through the App Store.

You go to settings, general, software update and then click install.  
YOu’ll.be prompted for you pin, enter your pin and then wait a 
while, the file will download and you’ll click install.  All will complete at 
that point on it’s own and it can take several minutes where the phone seems 
dead.  Just leave it alone once it starts to install and be sure you’re plugged 
in.

Hope that helps.

On Dec 17, 2016, at 5:21 PM, Christine Grassman 
> wrote:

In a nutshell: My automatic update did not work, though I received 
a notification and authorized the download. I tried rebooting I tried manual 
downloading. I tried clearing my history and attempted downloading again. The 
only updates shown when I go to the update tab in the App Store are Pages and 
Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
says “no updates available” — and yet, moments later, 2 updates are again 
available. I am at a loss. :(
Help! TIA.
Christine

P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.

--
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
macvisionaries+modera...@googlegroups.com
 and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Christine Grassman 
The saga continues. Oddly, Sierra was not in my “purchases,” so I searched for 
it and clicked Install, followed by Continue. Then I clicked Agree twice. Then 
a grid appeared with the message “You can’t upgrade this version because a 
newer version is installed.” Yet, “About This Mac” insists I have 10.12.1. I am 
at a loss. 
Christine
 On Dec 17, 2016, at 6:51 PM, Tim Kilburn  wrote:
> 
> Christine,
> 
> Sounds like it's being less than cooperative for you.  How about we try to 
> download the entire Sierra installer from the AppStore then.  When in the 
> AppStore on your Mac, press cmd-4 to bring focus to your purchases.  Sign in 
> if needed.  There should be a table with your list of purchases.  Interact 
> with it and see if Sierra is in there.  If it is, then to the far right of 
> that row should be an Install or Download button, press it.  If for some 
> reason, Sierra is not in your list of purchases, press cmd-f and enter Sierra 
> in the resulting field, then press return.  MacOS Sierra should be your first 
> result in the Search Results.  Locate the Install button within the info for 
> MacOS Sierra and press it.  If it says that you already have Sierra, press 
> the "So What" button, oops, I mean the Continue button.  If the download 
> progress is not available in this screen, press cmd-4 again to bring up the 
> Purchases scree and interact with the Other Purchases table, you should find 
> the download progress in there.
> 
> See if you have any more success this way.
> 
> HTH.
> 
> Later...
>  
> Tim Kilburn
> Fort McMurray, AB Canada
> 
> On Dec 17, 2016, at 16:39, Christine Grassman  > wrote:
> 
> Tim, I did attempt to download the regular update directly from Apple, but it 
> will not download completely. It has stopped at 34.9 MB, 36.6 mb, and 40.5 MB.
> I have downloaded other items with no problem.
> Christine
>  
>  
>> On Dec 17, 2016, at 6:26 PM, Tim Kilburn > > wrote:
>> 
>> Scott,
>> 
>> Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
>> the frustration.  It sounds to me that the Installer log is confused.  There 
>> are ways of editing the log, but it would probably be much easier simply to 
>> find the stand-alone installer for 10.12.2 on Apple's site.  Download it, 
>> then run that installer to update your system.  If you have problems, let us 
>> know.
>> 
>> Later..
>> 
>> Tim Kilburn
>> Fort McMurray, AB Canada
>> 
>> On Dec 17, 2016, at 16:16, Scott Granados > > wrote:
>> 
>> You do not update the IOS through the App Store.
>> 
>> You go to settings, general, software update and then click install.  
>> YOu’ll.be  prompted for you pin, enter your pin and then wait 
>> a while, the file will download and you’ll click install.  All will complete 
>> at that point on it’s own and it can take several minutes where the phone 
>> seems dead.  Just leave it alone once it starts to install and be sure 
>> you’re plugged in.
>> 
>> Hope that helps.
>> 
>>> On Dec 17, 2016, at 5:21 PM, Christine Grassman >> > wrote:
>>> 
>>> In a nutshell: My automatic update did not work, though I received a 
>>> notification and authorized the download. I tried rebooting I tried manual 
>>> downloading. I tried clearing my history and attempted downloading again. 
>>> The only updates shown when I go to the update tab in the App Store are 
>>> Pages and Numbers, which I downloaded weeks ago. Each time I hit “Update 
>>> All” it soon says “no updates available” — and yet, moments later, 2 
>>> updates are again available. I am at a loss. :( 
>>> Help! TIA.
>>> Christine
>>> 
>>> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>> 
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RE: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Simon Fogarty 
Hi Kristine,

Have you tried the update / reinstall using the recovery console to get the 
installer?

To do this shut the machine down and then hold command R during start up and 
make sure you hold the keys down for approx.  30 seconds,

 It doesn't have to be that long but I just like to be sure it goes to the 
correct place.

Then give it a minute or so for the machine to start up and then switch on 
voiceover and pick the install OS X option from the utilities menu and then 
follow the prompts 
 Let us know how that works for you.

Good luck.

-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of M. Taylor
Sent: Sunday, 18 December 2016 12:32 PM
To: macvisionaries@googlegroups.com
Subject: RE: On the brink of insanity trying to update OS 10.12.2

Tim,

I concur with your suggestion as I have seen this sort of thing happen during 
beta cycles of the OS, from time-to-time.

Mark

From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Tim Kilburn
Sent: Saturday, December 17, 2016 3:26 PM
To: macvisionaries@googlegroups.com
Subject: Re: On the brink of insanity trying to update OS 10.12.2

Scott,

Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
the frustration.  It sounds to me that the Installer log is confused.  There 
are ways of editing the log, but it would probably be much easier simply to 
find the stand-alone installer for 10.12.2 on Apple's site.  Download it, then 
run that installer to update your system.  If you have problems, let us know.

Later..

Tim Kilburn
Fort McMurray, AB Canada 

On Dec 17, 2016, at 16:16, Scott Granados  wrote:

You do not update the IOS through the App Store.

You go to settings, general, software update and then click install.  YOu’ll.be 
prompted for you pin, enter your pin and then wait a while, the file will 
download and you’ll click install.  All will complete at that point on it’s own 
and it can take several minutes where the phone seems dead.  Just leave it 
alone once it starts to install and be sure you’re plugged in.

Hope that helps.

On Dec 17, 2016, at 5:21 PM, Christine Grassman  wrote:

In a nutshell: My automatic update did not work, though I received a 
notification and authorized the download. I tried rebooting I tried manual 
downloading. I tried clearing my history and attempted downloading again. The 
only updates shown when I go to the update tab in the App Store are Pages and 
Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
says “no updates available” — and yet, moments later, 2 updates are again 
available. I am at a loss. :( Help! TIA.
Christine

P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.

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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Tim Kilburn 
Christine,

Sounds like it's being less than cooperative for you.  How about we try to 
download the entire Sierra installer from the AppStore then.  When in the 
AppStore on your Mac, press cmd-4 to bring focus to your purchases.  Sign in if 
needed.  There should be a table with your list of purchases.  Interact with it 
and see if Sierra is in there.  If it is, then to the far right of that row 
should be an Install or Download button, press it.  If for some reason, Sierra 
is not in your list of purchases, press cmd-f and enter Sierra in the resulting 
field, then press return.  MacOS Sierra should be your first result in the 
Search Results.  Locate the Install button within the info for MacOS Sierra and 
press it.  If it says that you already have Sierra, press the "So What" button, 
oops, I mean the Continue button.  If the download progress is not available in 
this screen, press cmd-4 again to bring up the Purchases scree and interact 
with the Other Purchases table, you should find the download progress in there.

See if you have any more success this way.

HTH.

Later...
 
Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:39, Christine Grassman  wrote:

Tim, I did attempt to download the regular update directly from Apple, but it 
will not download completely. It has stopped at 34.9 MB, 36.6 mb, and 40.5 MB.
I have downloaded other items with no problem.
Christine
 
 
> On Dec 17, 2016, at 6:26 PM, Tim Kilburn  > wrote:
> 
> Scott,
> 
> Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
> the frustration.  It sounds to me that the Installer log is confused.  There 
> are ways of editing the log, but it would probably be much easier simply to 
> find the stand-alone installer for 10.12.2 on Apple's site.  Download it, 
> then run that installer to update your system.  If you have problems, let us 
> know.
> 
> Later..
> 
> Tim Kilburn
> Fort McMurray, AB Canada
> 
> On Dec 17, 2016, at 16:16, Scott Granados  > wrote:
> 
> You do not update the IOS through the App Store.
> 
> You go to settings, general, software update and then click install.  
> YOu’ll.be  prompted for you pin, enter your pin and then wait 
> a while, the file will download and you’ll click install.  All will complete 
> at that point on it’s own and it can take several minutes where the phone 
> seems dead.  Just leave it alone once it starts to install and be sure you’re 
> plugged in.
> 
> Hope that helps.
> 
>> On Dec 17, 2016, at 5:21 PM, Christine Grassman > > wrote:
>> 
>>  In a nutshell: My automatic update did not work, though I received a 
>> notification and authorized the download. I tried rebooting I tried manual 
>> downloading. I tried clearing my history and attempted downloading again. 
>> The only updates shown when I go to the update tab in the App Store are 
>> Pages and Numbers, which I downloaded weeks ago. Each time I hit “Update 
>> All” it soon says “no updates available” — and yet, moments later, 2 updates 
>> are again available. I am at a loss. :( 
>> Help! TIA.
>> Christine
>> 
>> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com 
>>  and your owner is Cara 
>> Quinn - you can reach Cara at caraqu...@caraquinn.com 
>> 
>> 
>> The archives for this list can be searched at:
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>> 
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> 
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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Christine Grassman 
Tim, I did attempt to download the regular update directly from Apple, but it 
will not download completely. It has stopped at 34.9 MB, 36.6 mb, and 40.5 MB.
I have downloaded other items with no problem.
Christine
 
 
> On Dec 17, 2016, at 6:26 PM, Tim Kilburn  wrote:
> 
> Scott,
> 
> Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
> the frustration.  It sounds to me that the Installer log is confused.  There 
> are ways of editing the log, but it would probably be much easier simply to 
> find the stand-alone installer for 10.12.2 on Apple's site.  Download it, 
> then run that installer to update your system.  If you have problems, let us 
> know.
> 
> Later..
> 
> Tim Kilburn
> Fort McMurray, AB Canada
> 
> On Dec 17, 2016, at 16:16, Scott Granados  > wrote:
> 
> You do not update the IOS through the App Store.
> 
> You go to settings, general, software update and then click install.  
> YOu’ll.be  prompted for you pin, enter your pin and then wait 
> a while, the file will download and you’ll click install.  All will complete 
> at that point on it’s own and it can take several minutes where the phone 
> seems dead.  Just leave it alone once it starts to install and be sure you’re 
> plugged in.
> 
> Hope that helps.
> 
>> On Dec 17, 2016, at 5:21 PM, Christine Grassman > > wrote:
>> 
>>  In a nutshell: My automatic update did not work, though I received a 
>> notification and authorized the download. I tried rebooting I tried manual 
>> downloading. I tried clearing my history and attempted downloading again. 
>> The only updates shown when I go to the update tab in the App Store are 
>> Pages and Numbers, which I downloaded weeks ago. Each time I hit “Update 
>> All” it soon says “no updates available” — and yet, moments later, 2 updates 
>> are again available. I am at a loss. :( 
>> Help! TIA.
>> Christine
>> 
>> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com 
>>  and your owner is Cara 
>> Quinn - you can reach Cara at caraqu...@caraquinn.com 
>> 
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
>> 
>> --- 
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> 
> 
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> list.
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> at:macvisionaries+modera...@googlegroups.com 
>  and your owner is Cara 
> Quinn - you can reach Cara at caraqu...@caraquinn.com 
> 
>  
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RE: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread M. Taylor 
Tim,

I concur with your suggestion as I have seen this sort of thing happen during 
beta cycles of the OS, from time-to-time.

Mark

From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Tim Kilburn
Sent: Saturday, December 17, 2016 3:26 PM
To: macvisionaries@googlegroups.com
Subject: Re: On the brink of insanity trying to update OS 10.12.2

Scott,

Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
the frustration.  It sounds to me that the Installer log is confused.  There 
are ways of editing the log, but it would probably be much easier simply to 
find the stand-alone installer for 10.12.2 on Apple's site.  Download it, then 
run that installer to update your system.  If you have problems, let us know.

Later..

Tim Kilburn
Fort McMurray, AB Canada 

On Dec 17, 2016, at 16:16, Scott Granados  wrote:

You do not update the IOS through the App Store.

You go to settings, general, software update and then click install.  YOu’ll.be 
prompted for you pin, enter your pin and then wait a while, the file will 
download and you’ll click install.  All will complete at that point on it’s own 
and it can take several minutes where the phone seems dead.  Just leave it 
alone once it starts to install and be sure you’re plugged in.

Hope that helps.

On Dec 17, 2016, at 5:21 PM, Christine Grassman  wrote:

In a nutshell: My automatic update did not work, though I received a 
notification and authorized the download. I tried rebooting I tried manual 
downloading. I tried clearing my history and attempted downloading again. The 
only updates shown when I go to the update tab in the App Store are Pages and 
Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
says “no updates available” — and yet, moments later, 2 updates are again 
available. I am at a loss. :( 
Help! TIA.
Christine

P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.

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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Scott Granados 
Tim, you’re absolutely right, that was my fault entirely.  I heard the 10 and 
the 2 and thought I heard IOS.  Totally wrong on my part.

I’ll be glad to grab the installer if the original poster can’t find it.

> On Dec 17, 2016, at 6:26 PM, Tim Kilburn  wrote:
> 
> Scott,
> 
> Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
> the frustration.  It sounds to me that the Installer log is confused.  There 
> are ways of editing the log, but it would probably be much easier simply to 
> find the stand-alone installer for 10.12.2 on Apple's site.  Download it, 
> then run that installer to update your system.  If you have problems, let us 
> know.
> 
> Later..
> 
> Tim Kilburn
> Fort McMurray, AB Canada
> 
> On Dec 17, 2016, at 16:16, Scott Granados  > wrote:
> 
> You do not update the IOS through the App Store.
> 
> You go to settings, general, software update and then click install.  
> YOu’ll.be  prompted for you pin, enter your pin and then wait 
> a while, the file will download and you’ll click install.  All will complete 
> at that point on it’s own and it can take several minutes where the phone 
> seems dead.  Just leave it alone once it starts to install and be sure you’re 
> plugged in.
> 
> Hope that helps.
> 
>> On Dec 17, 2016, at 5:21 PM, Christine Grassman > > wrote:
>> 
>>  In a nutshell: My automatic update did not work, though I received a 
>> notification and authorized the download. I tried rebooting I tried manual 
>> downloading. I tried clearing my history and attempted downloading again. 
>> The only updates shown when I go to the update tab in the App Store are 
>> Pages and Numbers, which I downloaded weeks ago. Each time I hit “Update 
>> All” it soon says “no updates available” — and yet, moments later, 2 updates 
>> are again available. I am at a loss. :( 
>> Help! TIA.
>> Christine
>> 
>> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com 
>>  and your owner is Cara 
>> Quinn - you can reach Cara at caraqu...@caraquinn.com 
>> 
>> 
>> The archives for this list can be searched at:
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> 
> 
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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Scott Granados 
Oh wow you’re absolutely right, I totally misread that one.

My apologies for adding to the confusion.  

> On Dec 17, 2016, at 6:23 PM, Helga Schreiber  
> wrote:
> 
> Hi Scott. How ar eyou? She is talking about OSX update,not iOS 10.2 update on 
> the iPhone. Hope this clarifies! Thanks!
> 
>   Helga Schreiber 
> Group Moderator  
>  
>   for the IPad help for the blind 
>  
> ipadhelpfortheblind+subscr...@groups.io 
>   
> 
> Member of National Federation of the Blind and Florida Association of Blind 
> Students.
> Member of the International Networkers Team (INT).
> Independent Entrepreneur of the Company 4Life Research.
> Phone:  (561) 706-5950  
> Email: helga.schreibe...@gmail.com  
> Skype: helga.schreiber26 
> 4Life Website: http://helgaschreiber.my4life.com/1/default.as 
> px 
> INT Website: http://int4life.com/  
> 
> "For God so loved the world that he gave his one and only Son, that whoever 
> believes in him shall not perish but have eternal life." John 3:16 
> Sent from my iPhone 7 running IOS 10.1.1
> 
> On Dec 17, 2016, at 6:16 PM, Scott Granados  > wrote:
> 
>> You do not update the IOS through the App Store.
>> 
>> You go to settings, general, software update and then click install.  
>> YOu’ll.be  prompted for you pin, enter your pin and then wait 
>> a while, the file will download and you’ll click install.  All will complete 
>> at that point on it’s own and it can take several minutes where the phone 
>> seems dead.  Just leave it alone once it starts to install and be sure 
>> you’re plugged in.
>> 
>> Hope that helps.
>> 
>>> On Dec 17, 2016, at 5:21 PM, Christine Grassman >> > wrote:
>>> 
>>> In a nutshell: My automatic update did not work, though I received a 
>>> notification and authorized the download. I tried rebooting I tried manual 
>>> downloading. I tried clearing my history and attempted downloading again. 
>>> The only updates shown when I go to the update tab in the App Store are 
>>> Pages and Numbers, which I downloaded weeks ago. Each time I hit “Update 
>>> All” it soon says “no updates available” — and yet, moments later, 2 
>>> updates are again available. I am at a loss. :( 
>>> Help! TIA.
>>> Christine
>>> 
>>> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or moderators directly rather than posting on the list itself.
>>> 
>>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at: 
>>>  macvisionaries+modera...@googlegroups.com 
>>>  and your owner is Cara 
>>> Quinn - you can reach Cara at caraqu...@caraquinn.com 
>>> 
>>> 
>>> The archives for this list can be searched at:
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>> 
>> 
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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Tim Kilburn 
Scott,

Christine did say 10.12.2, so I'd assume that it's the MacOS that is causing 
the frustration.  It sounds to me that the Installer log is confused.  There 
are ways of editing the log, but it would probably be much easier simply to 
find the stand-alone installer for 10.12.2 on Apple's site.  Download it, then 
run that installer to update your system.  If you have problems, let us know.

Later..

Tim Kilburn
Fort McMurray, AB Canada

On Dec 17, 2016, at 16:16, Scott Granados  wrote:

You do not update the IOS through the App Store.

You go to settings, general, software update and then click install.  YOu’ll.be 
 prompted for you pin, enter your pin and then wait a while, the 
file will download and you’ll click install.  All will complete at that point 
on it’s own and it can take several minutes where the phone seems dead.  Just 
leave it alone once it starts to install and be sure you’re plugged in.

Hope that helps.

> On Dec 17, 2016, at 5:21 PM, Christine Grassman  > wrote:
> 
>   In a nutshell: My automatic update did not work, though I received a 
> notification and authorized the download. I tried rebooting I tried manual 
> downloading. I tried clearing my history and attempted downloading again. The 
> only updates shown when I go to the update tab in the App Store are Pages and 
> Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
> says “no updates available” — and yet, moments later, 2 updates are again 
> available. I am at a loss. :( 
> Help! TIA.
> Christine
> 
> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
> 
> -- 
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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Helga Schreiber 
Hi Scott. How ar eyou? She is talking about OSX update,not iOS 10.2 update on 
the iPhone. Hope this clarifies! Thanks!

  Helga Schreiber 
Group Moderator  
 
  for the IPad help for the blind 
 
ipadhelpfortheblind+subscr...@groups.io  

Member of National Federation of the Blind and Florida Association of Blind 
Students.
Member of the International Networkers Team (INT).
Independent Entrepreneur of the Company 4Life Research.
Phone:  (561) 706-5950 
Email: helga.schreibe...@gmail.com 
Skype: helga.schreiber26 
4Life Website: http://helgaschreiber.my4life.com/1/default.aspx 
INT Website: http://int4life.com/ 

"For God so loved the world that he gave his one and only Son, that whoever 
believes in him shall not perish but have eternal life." John 3:16 
Sent from my iPhone 7 running IOS 10.1.1

> On Dec 17, 2016, at 6:16 PM, Scott Granados  wrote:
> 
> You do not update the IOS through the App Store.
> 
> You go to settings, general, software update and then click install.  
> YOu’ll.be prompted for you pin, enter your pin and then wait a while, the 
> file will download and you’ll click install.  All will complete at that point 
> on it’s own and it can take several minutes where the phone seems dead.  Just 
> leave it alone once it starts to install and be sure you’re plugged in.
> 
> Hope that helps.
> 
>> On Dec 17, 2016, at 5:21 PM, Christine Grassman  
>> wrote:
>> 
>>  In a nutshell: My automatic update did not work, though I received a 
>> notification and authorized the download. I tried rebooting I tried manual 
>> downloading. I tried clearing my history and attempted downloading again. 
>> The only updates shown when I go to the update tab in the App Store are 
>> Pages and Numbers, which I downloaded weeks ago. Each time I hit “Update 
>> All” it soon says “no updates available” — and yet, moments later, 2 updates 
>> are again available. I am at a loss. :( 
>> Help! TIA.
>> Christine
>> 
>> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com
>> 
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> 
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Re: On the brink of insanity trying to update OS 10.12.2

2016-12-17 Thread Scott Granados 
You do not update the IOS through the App Store.

You go to settings, general, software update and then click install.  YOu’ll.be 
 prompted for you pin, enter your pin and then wait a while, the 
file will download and you’ll click install.  All will complete at that point 
on it’s own and it can take several minutes where the phone seems dead.  Just 
leave it alone once it starts to install and be sure you’re plugged in.

Hope that helps.

> On Dec 17, 2016, at 5:21 PM, Christine Grassman  
> wrote:
> 
>   In a nutshell: My automatic update did not work, though I received a 
> notification and authorized the download. I tried rebooting I tried manual 
> downloading. I tried clearing my history and attempted downloading again. The 
> only updates shown when I go to the update tab in the App Store are Pages and 
> Numbers, which I downloaded weeks ago. Each time I hit “Update All” it soon 
> says “no updates available” — and yet, moments later, 2 updates are again 
> available. I am at a loss. :( 
> Help! TIA.
> Christine
> 
> P.S. I have an early 2014 11-inch MacBook Air running Sierra with 4 gigs.
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
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