Re: [rt-users] RT logs in wrong timezone
Ruslan, Ok, I will figure out how to connect the local Syslog with the remote Syslog. Thanks again. -- ### At PoP-SP/RNP, every day is an IPv6 day ### Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Fixo. +55 11 3091-8901 Móvel. +55 11 9923-9554 fone@RNP: 10158902 Em 17/08/2011 16:11, Ruslan Zakirov escreveu: First of all test that local syslog daemon actually connects to remote server and redirects messages. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT logs in wrong timezone
Ok, Ruslan.
Now I edited my RT_SiteConfig.pm to that:
# LOGGING:
Set($LogToSyslog, 'debug');
Set(@LogToSyslogConf,
ident = 'RTTEST',
facility = 'local0',
socket = [{type = 'udp', host = 'localhost', port = 514 }],
);
Set($LogToSTDERR, 'warning'); # former LogToScreen
And in the Syslog-ng.conf I did:
# Send the messages to an other host
#
destination remote { udp(10.1.1.10 port(514)); };
Until now, my main Syslog server is logging nothing. How to debug that?
Regards,
--
### At PoP-SP/RNP, every day is an IPv6 day ###
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902
Em 16/08/2011 18:41, Ruslan Zakirov escreveu:
On Tue, Aug 16, 2011 at 11:10 PM, Wagner Pereirawpere...@pop-sp.rnp.br wrote:
Ruslan,
I found the configuration...
destination remote_server { udp(10.0.0.2 port(514)); };
No idea where you found that. I was referring to RT_Config.pm.
http://requesttracker.wikia.com/wiki/LogsConfig#Logging_into_syslog
...and restarted the daemon successfully.
But what exactly remote_server means?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT logs in wrong timezone
Ruslan,
I found the configuration...
destination remote_server { udp(10.0.0.2 port(514)); };
...and restarted the daemon successfully.
But what exactly remote_server means?
--
### At PoP-SP/RNP, every day is an IPv6 day ###
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902
Em 15/08/2011 18:30, Ruslan Zakirov escreveu:
15.08.2011 22:51 пользователь Wagner Pereira wpere...@pop-sp.rnp.br
mailto:wpere...@pop-sp.rnp.br написал:
Hi, Ruslan. I appreciate your answer.
Two points:
1. My syslog is running in other server. How to make my RT send logs
to it?
SyslogConf option may help. Read description.
2. Once I've changed from file to syslog, will the timezone issue be
solved?
Syslog tracks timestampts on its own.
Regards,
--
### At PoP-SP/RNP, every day is an IPv6 day ###
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902
Em 15/08/2011 12:44, Ruslan Zakirov escreveu:
It's by design. Don't use LogToFile in production. Use syslog and
logging to screen (STDERR).
On Mon, Aug 15, 2011 at 7:11 PM, Wagner
Pereirawpere...@pop-sp.rnp.br mailto:wpere...@pop-sp.rnp.br wrote:
Hello, friends.
I noticed that my rt.log has been populated in the wrong timezone
(GMT). My
timezone is BRT -03:00.
I found a discussion in which someone said to edit the RT.pm file
and change
the gmtime.
Then I found what follows. Can I change that? If yes, how can I?
sub InitLogging {
...
my ($package, $filename, $line) = caller($frame);
$p{message} =~ s/(?:\r*\n)+$//;
my $str = [.gmtime(time).] [.$p{level}.]: $p{message}
($filename:$line)\n;
...
Regards,
--
### At PoP-SP/RNP, every day is an IPv6 day ###
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] RT logs in wrong timezone
Hello, friends.
I noticed that my rt.log has been populated in the wrong timezone (GMT).
My timezone is BRT -03:00.
I found a discussion in which someone said to edit the RT.pm file and
change the gmtime.
Then I found what follows. Can I change that? If yes, how can I?
sub InitLogging {
...
my ($package, $filename, $line) = caller($frame);
$p{message} =~ s/(?:\r*\n)+$//;
my $str = [.gmtime(time).] [.$p{level}.]: $p{message}
($filename:$line)\n;
...
Regards,
--
### At PoP-SP/RNP, every day is an IPv6 day ###
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT logs in wrong timezone
Hi, Ruslan. I appreciate your answer.
Two points:
1. My syslog is running in other server. How to make my RT send logs to it?
2. Once I've changed from file to syslog, will the timezone issue be solved?
Regards,
--
### At PoP-SP/RNP, every day is an IPv6 day ###
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902
Em 15/08/2011 12:44, Ruslan Zakirov escreveu:
It's by design. Don't use LogToFile in production. Use syslog and
logging to screen (STDERR).
On Mon, Aug 15, 2011 at 7:11 PM, Wagner Pereirawpere...@pop-sp.rnp.br wrote:
Hello, friends.
I noticed that my rt.log has been populated in the wrong timezone (GMT). My
timezone is BRT -03:00.
I found a discussion in which someone said to edit the RT.pm file and change
the gmtime.
Then I found what follows. Can I change that? If yes, how can I?
sub InitLogging {
...
my ($package, $filename, $line) = caller($frame);
$p{message} =~ s/(?:\r*\n)+$//;
my $str = [.gmtime(time).] [.$p{level}.]: $p{message}
($filename:$line)\n;
...
Regards,
--
### At PoP-SP/RNP, every day is an IPv6 day ###
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Fixo. +55 11 3091-8901
Móvel. +55 11 9923-9554
fone@RNP: 10158902
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] How to generate reports on RT?
Hi, friends. I have a Request Tracker working well since many months ago. And now it is time to starting generate some reports from our more than 300 tickets. What should be my first step? Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 f...@rnp: 10158902
Re: [rt-users] How to generate reports on RT? [SOLVED]
Hi, Robert. I really appreciate your answer. I'm using the version 3.6.7 and the scroll list is available! Now I'm able to start creating some reports. Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 f...@rnp: 10158902 Em 18/11/2010 07:52, Robert Grasso escreveu: Hello, I don't know what version you are running. I am running v3.8.7. Once a search has been performed, at the bottom-right corner of the results page, on v3.8.7 you have scroll lists and a Generate reports button. Regards --- Robert GRASSO – System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com -Message d'origine- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Wagner Pereira Envoyé : 16 novembre 2010 15:21 À : RT-Users@lists.bestpractical.com Objet : [rt-users] How to generate reports on RT? Hi, friends. I have a Request Tracker working well since many months ago. And now it is time to starting generate some reports from our more than 300 tickets. What should be my first step? Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 f...@rnp: 10158902
[rt-users] How to install RT-3.8.8 on Debian lenny
Hi, friends. Is there some guide for the RT-3.8.8 installation on Debian lenny? I already downloaded the .tar.gz, but now what? Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 f...@rnp: 10158902
Re: [rt-users] How to install RT-3.8.8 on Debian lenny [SOLVED]
Hi Dominic and the others, I really thank your reply but, after Jesse said at http://blog.bestpractical.com/2010/09/rt-4-an-update.html, I decided to wait for the RT 4, the Jesse's Xmas gift! Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 f...@rnp: 10158902 Em 17/11/2010 11:52, Dominic Hargreaves escreveu: On Wed, Nov 17, 2010 at 11:46:33AM -0200, Wagner Pereira wrote: Hi, friends. Is there some guide for the RT-3.8.8 installation on Debian lenny? I already downloaded the .tar.gz, but now what? Hi Wagner, Rather than installing from source you might like to look at installing using the Debian packages. request-tracker3.8 isn't available in lenny proper, but it is in Debian backports: http://backports.debian.org/ http://packages.debian.org/source/lenny-backports/backports/request-tracker3.8 Installing the package should guide through through initial configuration, but make sure you look at /usr/share/doc/request-tracker3.8/README.Debian and the other documents in that directory too. Cheers, Dominic.
Re: [rt-users] 1; in the RT_SiteConfig.pm file
Thank Roderick and John very much to clarify this exit code 1; Perl's stuff to me. My best wishes. Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Em 18/5/2010 22:49, John Hascall escreveu: Wagner Pereira wrote: My 'easy' question is: what this 1; does at the final? What is its utility? I don't remember if I had put it there or RT came with it by default. 1; All good Perl modules have this as the exit code/value at the end. More specifically, if I may quote from Wikipedia... # A Perl module must end with a true value or else it is considered not to # have loaded. By convention this value is usually 1 though it can be # any true value. A module can end with false to indicate failure but # this is rarely used and it would instead die() (exit with an error). John Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 1; in the RT_SiteConfig.pm file
Hi, folks. Below is an excerpt (located at the end of my RT_SiteConfig.pm file): My 'easy' question is: what this 1; does at the final? What is its utility? I don't remember if I had put it there or RT came with it by default. # this has no effect for the SQLite case, the first Set() wins # end /etc/request-tracker3.6/RT_SiteConfig.d/51-dbconfig-common # end /etc/request-tracker3.6/RT_SiteConfig.d/50-debconf 1; Thanks in advance. Att, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Scrip doesn't work
Hi, Kenn. My scrip should send an e-mail to user when a ticket were created. It's configured like this (using the default shipped with RT): Description: Ticket open - AutoReply Condition: OnCreate Action: AutoReply to Requestors Template: global model - AutoReply Stage: TransactionCreate Thanks. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Kenneth Crocker escreveu: Pereira, Well, let's see the scrip. Can't comment on what i cant see. Is it a global scrip? Queue scrip? Was the transaction a /create/ or an /open/? Kenn LBNL On Fri, Mar 26, 2010 at 11:39 AM, Wagner Pereira wpere...@pop-sp.rnp.br mailto:wpere...@pop-sp.rnp.br wrote: Hi, all. I have a RT scrip which should to send a template in every time someone create a ticket (through e-mail, obviously). Although, I have other scrip which sends a template when the ticket is closed. That's working OK. I made a comparison between both and I already read the RT manual, it seems they are correctly configured. So, why doesn't RT send an e-mail when the ticket is opened? Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Scrip doesn't work
Hi, all. I have a RT scrip which should to send a template in every time someone create a ticket (through e-mail, obviously). Although, I have other scrip which sends a template when the ticket is closed. That's working OK. I made a comparison between both and I already read the RT manual, it seems they are correctly configured. So, why doesn't RT send an e-mail when the ticket is opened? Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 403 Forbidden
Hi, folks. I need some help with this: My Request Tracker's rt.log file is logging the below: 403 Forbidden This is /usr/bin/rt-mailgate exiting because of an undefined server error at /usr/bin/rt-mailgate line 150, line 1. procmail: [17961] Wed Mar 24 14:53:46 2010 procmail: Program failure (75) of rt-mailgate procmail: Rescue of unfiltered data succeeded procmail: [17961] Wed Mar 24 14:53:46 2010 procmail: No match on ! ^From:.*@(pop-sp.rnp.br|rtracker.rt.pop-sp.rnp.br|usp.br) procmail: Assigning PATH=/nonexistent/bin:/usr/local/bin:/usr/bin:/bin procmail: Assigning LASTFOLDER=/home/rt/default/new/1269453226.17961_0.rtracker.rt procmail: Notified comsat: nob...@0:/home/rt/default/new/1269453226.17961_0.rtracker.rt From wpere...@pop-sp.rnp.br Wed Mar 24 14:53:45 2010 Subject: teste 24/03/2010 14:53 Folder: /home/rt/default/new/1269453226.17961_0.rtracker.rt 868 What does this suggest me? Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt-mailgate error
Hi, all. If my rt.log is telling me the below, what this suggests me? procmail: Executing rt-mailgate,--debug,--queue,general,--action,correspond,--url,https://rtracker.rt.pop-sp.rnp.br/rt; Connecting to https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0/NoAuth/mail-gateway at /usr/bin/rt-mailgate line 102, line 1. An Error Occurred Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] I can't create a ticket in RT
Hi, folks.
I need some help with that: There is a Postfix MTA running in the same
server of RT.
I configured procmail to deliver the messages to rt-mailgate, but after
some tests I still can't create a ticket through e-mail messages.
This is my rt.log:
===
403 Forbidden
This is /usr/bin/rt-mailgate exiting because of an undefined server
error at /usr/bin/rt-mailgate line 150, line 1.
procmail: [8934] Mon Feb 8 11:09:13 2010
procmail: Program failure (75) of rt-mailgate
procmail: Rescue of unfiltered data succeeded
procmail: [8934] Mon Feb 8 11:09:13 2010
procmail: Match on !
^From:.*@(cais.rnp.br|pop-ba.rnp.br|outrocliente.dominio)
procmail: Match on ! (^(Mailing-List:|Precedence:.*(junk|bulk|list)|To:
Multiple recipients of
|(((Resent-)?(From|Sender)|X-Envelope-From):|?From
)([^]*[^(@a-z0-9])?(Post(ma?(st(e?r)?|n)|office)|(send)?Mail(er)?|daemon|m(mdf|ajordomo)|n?uucp|LIST(SERV|proc)|NETSERV|o(wner|ps)|r(e(quest|sponse)|oot)|b(ounce|bs\.smtp)|echo|mirror|s(erv(ices?|er)|mtp(error)?|ystem)|A(dmin(istrator)?|MMGR|utoanswer))(([^).!:a-z0-9][-_a-z0-9]*)?[%@
][^)]*(\(.*\).*)?)?$([^]|$)))
procmail: Executing (formail -r -I Precedence: junk \
-AX-Loop: r...@pop-sp.rnp.br ; \
cat $DIR/resp) | $SENDMAIL -t -F PoP-SP/RNP -f postmas...@pop-sp.rnp.br
procmail: Assigning LASTFOLDER= (formail -r -I Precedence: junk \
-AX-Loop: r...@pop-sp.rnp.br ; \
cat $DIR/resp) | $SENDMAIL -t -F PoP-SP/RNP -f postmas...@pop-sp.rnp.br
procmail: Assigning PATH=/nonexistent/bin:/usr/local/bin:/usr/bin:/bin
cat: /home/rt/resp: No such file or directory
procmail: Assigning
LASTFOLDER=/home/rt/default/new/1265634553.8934_0.rtracker.rt
procmail: Notified comsat:
nob...@0:/home/rt/default/new/1265634553.8934_0.rtracker.rt
From wpere...@pop-sp.rnp.br Mon Feb 8 11:09:12 2010
Subject: teste 08-02-2010 11:08
Folder:
/home/rt/default/new/1265634553.8934_0.rtracker.rt869
===
Ans this is my procmailrc file:
===
# Configuracao do Procmailrc
DIR=/home/rt
MAILDIR=$DIR/default
#DEFAULT=$DIR/default
DEFAULT=$MAILDIR/
LOGFILE=$DIR/rt.log
SHELL=/bin/bash
DEBUG=yes
VERBOSE=yes
FILA=$1
OPC=$2
# Caso 1 - clientes autorizados
:0fw
* ^From:.*@(pop-sp.rnp.br|rtracker.rt.pop-sp.rnp.br|usp.br)
| rt-mailgate --debug --queue ${FILA} --action ${OPC} --url
https://rtracker.rt.pop-sp.rnp.br/rt
# Caso 2 - cliente nao autorizado
:0 h c
* !^From:.*@(cais.rnp.br|pop-ba.rnp.br|outrocliente.dominio)
* !^FROM_DAEMON
| (formail -r -I Precedence: junk \
-AX-Loop: r...@pop-sp.rnp.br ; \
cat $DIR/resp) | $SENDMAIL -t -F PoP-SP/RNP -f postmas...@pop-sp.rnp.br
===
Thank you all a lot.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
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Re: [rt-users] I can't create a ticket in RT
Hi, Emmanuel. Thanks for answered me. My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/ if so, either allow localhost to connect without a password or create an account and set credentials in your rt-mailgate call. How can I implement that? P.S.: I observed a thing: every time I make a test, sending an e-mail message to r...@pop-sp.rnp.br, one file is generated in /home/rt/default/new, as follows: rtracker:/home/rt/default# ls -la new total 16 drwx-- 2 nobody mail 4096 Fev 8 11:09 . drwxrwxrwx 5 root root 4096 Jan 29 09:10 .. -rw--- 1 nobody mail 869 Jan 29 09:10 1264763438.10146_0.rtracker.rt -rw--- 1 nobody mail 869 Fev 8 11:09 1265634553.8934_0.rtracker.rt -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Emmanuel Lacour escreveu: On Mon, Feb 08, 2010 at 12:21:47PM -0200, Wagner Pereira wrote: Hi, folks. I need some help with that: There is a Postfix MTA running in the same server of RT. I configured procmail to deliver the messages to rt-mailgate, but after some tests I still can't create a ticket through e-mail messages. This is my rt.log: === 403 Forbidden your webserver refuse access to RT to rt-mailgate, rt-mailgate use a subpart of RT to POST the mail and it seems that you configured your apache server in a way that this subpart require authentication. are you using HTTP authentication? if so, either allow localhost to connect without a password or create an account and set credentials in your rt-mailgate call. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I can't create a ticket in RT
Emmanuel, That's my VirtualHost file: === VirtualHost *:443 ServerName rtracker.rt.pop-sp.rnp.br RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/ DocumentRoot /var/www CustomLog /var/log/apache2/rt.log combined ServerSignature Off LogLevel warn /VirtualHost === And according to man procmailrc: :0fw A line starting with ':' marks the beginning of a recipe. f Consider the pipe as a filter. w Wait for the filter or program to finish and check its exitcode (normally ignored); if the filter is unsuccessful, then the text will not have been filtered. === Ok, that's what I did, following your suggestion: cat test.txt | /usr/local/bin/rt-mailgate-3.6 --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug And here is the debug output: === Connecting to https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at /usr/local/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred 403 Forbidden This is /usr/local/bin/rt-mailgate-3.6 exiting because of an undefined server error at /usr/local/bin/rt-mailgate-3.6 line 150, line 1. === -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Emmanuel Lacour escreveu: On Mon, Feb 08, 2010 at 12:40:00PM -0200, Wagner Pereira wrote: My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/ That's the way you access your RT server, not the way you authenticate to it. Can you give us your VirtualHost configuration? P.S.: I observed a thing: every time I make a test, sending an e-mail message to r...@pop-sp.rnp.br, one file is generated in /home/rt/default/new, as follows: rtracker:/home/rt/default# ls -la new total 16 drwx-- 2 nobody mail 4096 Fev 8 11:09 . drwxrwxrwx 5 root root 4096 Jan 29 09:10 .. -rw--- 1 nobody mail 869 Jan 29 09:10 1264763438.10146_0.rtracker.rt -rw--- 1 nobody mail 869 Fev 8 11:09 1265634553.8934_0.rtracker.rt I'm not a procmail master, so either :0fw keeps a copy in the user maildir or it deliver to the maildir if the pipe to command fails?? AW, you can use those files to test your rt-mailgate command, just doing cat FILE | rt-mailgate ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I can't create a ticket in RT
: https://200.133.192.79/rt/ [Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: https://200.133.192.79/rt/ [Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/ -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Emmanuel Lacour escreveu: On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote: Emmanuel, That's my VirtualHost file: === VirtualHost *:443 ServerName rtracker.rt.pop-sp.rnp.br RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/ DocumentRoot /var/www CustomLog /var/log/apache2/rt.log combined ServerSignature Off LogLevel warn /VirtualHost === So you have somewhere else something that define that /rt runs RT, yes? cat test.txt | /usr/local/bin/rt-mailgate-3.6 --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug And here is the debug output: === Connecting to https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at /usr/local/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred 403 Forbidden That's what I said, your webserver configuration seems broken in a way it disallow access to /rt//REST/1.0/NoAuth/mail-gateway. Explanation should be in your apache logs... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] mail.log 403 Forbidden
Matthew, Yes, I am already able to access the RT via web interface: https://rtracker.rt.pop-sp.rnp.br/rt/ That's interesting: when I try to access https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0 I get: RT/3.6.7 401 Credentials required But, listen: this Best Practical REST's page seems very geek to me! Sincerely, I am not sure if I can do something of that. : ( Thank you a lot. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Matthew Seaman escreveu: On 28/01/2010 12:14, Wagner Pereira wrote: Matthew, I tried to change the /usr/local/bin/rt-mailgate-3.6 line 102, eliminating the slash before REST, in line #102, but it is still the same thing. The same log. OK. Can you access your RT instance via a web browser in the normal way? What happens if you try following the instructions at the top of http://wiki.bestpractical.com/view/REST ? ie. Go to: https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0 Cheers, Matthew PS. Can you keep the rt-users mailing list in the loop please? It's to your advantage as there will be more people potentially able to help. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] mail.log 403 Forbidden
Dr. Matthew, from Black Earth Consulting : ) Now I've made that: You should go to https://rtracker.rt.pop-sp.rnp.br/rt/ and log in as usual, then edit the URL bar to go to https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0 And I obtained this: RT/3.6.7 200 Ok # Invalid object specification: '' id: What does this suggest me? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Matthew Seaman escreveu: On 28/01/2010 13:01, Wagner Pereira wrote: Matthew, Yes, I am already able to access the RT via web interface: https://rtracker.rt.pop-sp.rnp.br/rt/ That's interesting: when I try to access https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0 I get: RT/3.6.7 401 Credentials required Uh, yes. You should go to https://rtracker.rt.pop-sp.rnp.br/rt/ and log in as usual, then edit the URL bar to go to https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0 But, listen: this Best Practical REST's page seems very geek to me! Sincerely, I am not sure if I can do something of that. : ( Ah. Is the REST interface what you actually want then? It's designed for people to write programs that interact with RT, which does imply a certain degree of geek. Cheers, Matthew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 403 Forbidden
Hi, fellows. Any idea what that means? (Excerpt from my mail.log) temporary failure. Command output: Connecting to https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at /usr/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred = 403 Forbidden This is /usr/bin/rt-mailgate-3.6 exiting because of an undefined server error at /usr/bin/rt-mailgate-3.6 line 150, line 1. Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New error in mail.log
Hey, folks.
Can someone help me out?
I've changed the /etc/aliases file, pointing to the right path, I guess,
and now:
Jan 27 09:41:04 rtracker postfix/smtpd[3789]: connect from
kliper.pop-sp.rnp.br[200.133.192.62]
Jan 27 09:41:04 rtracker postfix/smtpd[3789]: 6BE8D24FD7:
client=kliper.pop-sp.rnp.br[200.133.192.62]
Jan 27 09:41:04 rtracker postfix/cleanup[3792]: 6BE8D24FD7:
message-id=4b60262f.1060...@pop-sp.rnp.br
Jan 27 09:41:04 rtracker postfix/qmgr[2112]: 6BE8D24FD7:
from=wpere...@pop-sp.rnp.br, size=762, nrcpt=1 (queue active)
Jan 27 09:41:04 rtracker postfix/local[3793]: 6BE8D24FD7:
to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.13,
delays=0.06/0/0/0.06, dsn=5.3.0, status=bounced (Command died with
status 2:
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway --queue
general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/
--debug. Command output:
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 1:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 2:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 3:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 4:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 5:
syntax error near unexpected token `('
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 5:
`%# This software is Copyright (c) 1996-2008 Best Practical Solutions,
LLC ' )
Jan 27 09:41:04 rtracker postfix/cleanup[3792]: 87D4724FDE:
message-id=20100127114104.87d4724...@rtracker.rt.pop-sp.rnp.br
Jan 27 09:41:04 rtracker postfix/qmgr[2112]: 87D4724FDE: from=,
size=4221, nrcpt=1 (queue active)
Jan 27 09:41:04 rtracker postfix/bounce[3804]: 6BE8D24FD7: sender
non-delivery notification: 87D4724FDE
Jan 27 09:41:04 rtracker postfix/qmgr[2112]: 6BE8D24FD7: removed
Jan 27 09:41:04 rtracker postfix/smtp[3806]: 87D4724FDE:
to=wpere...@pop-sp.rnp.br,
relay=kliper.pop-sp.rnp.br[200.133.192.62]:25, delay=0.16,
delays=0.01/0.05/0.01/0.09, dsn=2.0.0, status=sent (250 Ok.
4B602650.4CCC)
Jan 27 09:41:04 rtracker postfix/qmgr[2112]: 87D4724FDE: removed
Jan 27 09:42:04 rtracker postfix/smtpd[3789]: disconnect from
kliper.pop-sp.rnp.br[200.133.192.62]
Thanks a lot.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
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San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
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Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error in my mail.log
Hello, guys.
Why my mail.log has logged it?
status=bounced (Command died with status 2:
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway --queue
general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/
--debug.
Command output:
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 1: fg: no
job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 2: fg: no
job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 3: fg: no
job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 4: fg: no
job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 5: syntax
error near unexpected token `('
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 5: `%#
This software is Copyright (c) 1996-2008 Best Practical Solutions,
LLC ' )
Any help would be appreciated.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] What the mail.log is trying to say me?
Ok,
If I edit my /etc/aliases as follow:
rt: |/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway
--queue general --action correspond --url
https://rtracker.rt.pop-sp.rnp.br/rt/ --debug
The mail.log says:
---
Jan 27 15:48:25 rtracker postfix/smtpd[4300]: connect from
kliper.pop-sp.rnp.br[200.133.192.62]
Jan 27 15:48:25 rtracker postfix/smtpd[4300]: A59F524FC1:
client=kliper.pop-sp.rnp.br[200.133.192.62]
Jan 27 15:48:25 rtracker postfix/cleanup[4304]: A59F524FC1:
message-id=4b607c4a.2080...@pop-sp.rnp.br
Jan 27 15:48:25 rtracker postfix/qmgr[2112]: A59F524FC1:
from=wpere...@pop-sp.rnp.br, size=762, nrcpt=1 (queue active)
Jan 27 15:48:25 rtracker postfix/local[4305]: A59F524FC1:
to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.1,
delays=0.03/0.03/0/0.04, dsn=5.3.0, status=bounced (Command died with
status 2:
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway --queue
general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/
--debug. Command output:
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 1:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 2:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 3:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 4:
fg: no job control
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 5:
syntax error near unexpected token `('
/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway: line 5:
`%# This software is Copyright (c) 1996-2008 Best Practical Solutions,
LLC ' )
Jan 27 15:48:25 rtracker postfix/cleanup[4304]: B7F7224FCD:
message-id=20100127174825.b7f7224...@rtracker.rt.pop-sp.rnp.br
Jan 27 15:48:25 rtracker postfix/qmgr[2112]: B7F7224FCD: from=,
size=4221, nrcpt=1 (queue active)
Jan 27 15:48:25 rtracker postfix/bounce[4307]: A59F524FC1: sender
non-delivery notification: B7F7224FCD
Jan 27 15:48:25 rtracker postfix/qmgr[2112]: A59F524FC1: removed
Jan 27 15:48:25 rtracker postfix/smtp[4308]: B7F7224FCD:
to=wpere...@pop-sp.rnp.br,
relay=kliper.pop-sp.rnp.br[200.133.192.62]:25, delay=0.14,
delays=0.03/0.02/0.01/0.09, dsn=2.0.0, status=sent (250 Ok.
4B607C69.517A)
Jan 27 15:48:25 rtracker postfix/qmgr[2112]: B7F7224FCD: removed
Jan 27 15:49:25 rtracker postfix/smtpd[4300]: disconnect from
kliper.pop-sp.rnp.br[200.133.192.62]
---
And if I edit the /etc/aliases like that:
rt: |/usr/local/bin/rt-mailgate-3.6 --queue general --action correspond
--url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug
That's what the mail.log records:
---
Jan 27 16:16:12 rtracker postfix/smtpd[4671]: connect from
kliper.pop-sp.rnp.br[200.133.192.62]
Jan 27 16:16:12 rtracker postfix/smtpd[4671]: 9F76724FC1:
client=kliper.pop-sp.rnp.br[200.133.192.62]
Jan 27 16:16:12 rtracker postfix/cleanup[4676]: 9F76724FC1:
message-id=4b6082cd.4060...@pop-sp.rnp.br
Jan 27 16:16:12 rtracker postfix/qmgr[4633]: 9F76724FC1:
from=wpere...@pop-sp.rnp.br, size=762, nrcpt=1 (queue active)
Jan 27 16:16:12 rtracker postfix/local[4677]: 9F76724FC1:
to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.31,
delays=0.03/0.02/0/0.26, dsn=4.3.0, status=deferred (temporary failure.
Command output: Connecting to
https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at
/usr/local/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred
= 403 Forbidden This is /usr/local/bin/rt-mailgate-3.6
exiting because of an undefined server error at
/usr/local/bin/rt-mailgate-3.6 line 150, line 1. )
Jan 27 16:17:12 rtracker postfix/smtpd[4671]: disconnect from
kliper.pop-sp.rnp.br[200.133.192.62]
---
What should I understand with these messages?
Thanks.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] What the mail.log is trying to say me?
Hi, Kevin. Now I edit correctly the /etc/aliases, pointing to the right path, I hope!. rt: |/usr/local/bin/rt-mailgate-3.6 --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug Where the Apache and RT's logs should be? Please, tell me and I'll help you to help me. Thank you. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Kevin Falcone escreveu: On Wed, Jan 27, 2010 at 04:23:54PM -0200, Wagner Pereira wrote: If I edit my /etc/aliases as follow: rt: |/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug This is wrong and will never work And if I edit the /etc/aliases like that: rt: |/usr/local/bin/rt-mailgate-3.6 --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug That's what the mail.log records: --- Command output: Connecting to https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at /usr/local/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred = 403 Forbidden This is /usr/local/bin/rt-mailgate-3.6 exiting because of an undefined server error at And what do your Apache and RT logs say? Apache is not allowing rt-mailgate to connect, go fix that -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] I give up!
Ok, I admit: I'm lost! Since I've installed RT on my Debian lenny, it is running perfectly, OK. But, I really can't create a ticket via e-mail message. The more I edit the necessary files for it, the more I am lost! My scenario is: Mail server: Debian 4.0 etch - running Courier-MTA RT server: Debian 5.0 lenny What should I do? What could you guys suggest me? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I give up!
immediately and the message is ignored. =cut - -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Jason Ledford escreveu: I sort followed this guide http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html and other guides that are very similar. The fetchmail part I think is what you are looking for. Fetchmail will log onto your mail server via pop3 and download the messages and inject them into RT. Here is my relevant fetchmail config: ** poll my.mail.server.com protocol pop3 uidl auth password username rt-support password somepassword mda /usr/bin/rt-mailgate-3.8 --queue MYQUEUENAME --action correspond --url http://rt.f.q.d.n/rt/; no keep * I added the * to try and highlight that specific part. Are you using fetchmail or how are you injecting messages into RT? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Wagner Pereira Sent: Tuesday, January 26, 2010 9:50 AM To: RT-Users@lists.bestpractical.com Subject: [rt-users] I give up! Ok, I admit: I'm lost! Since I've installed RT on my Debian lenny, it is running perfectly, OK. But, I really can't create a ticket via e-mail message. The more I edit the necessary files for it, the more I am lost! My scenario is: Mail server: Debian 4.0 etch - running Courier-MTA RT server: Debian 5.0 lenny What should I do? What could you guys suggest me? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I give up!
Mauricio (and Jason), I've implemented this model drawed on: http://twitpic.com/z33rr/full That means I haven't the fetchmail as an other layer in my infrastructure; in both sides I wrote aliases to delivery the messages, either from mail server (Courier) to RT server (Postfix) and from Postfix to rt-mailgate. But it still doesn't work fine. Check my aliases files out below: At the mail server side: # This line delivers the message to RT server (Postfix) which then delivers to rt-mailgate and cares to create the new ticket r...@pop-sp.rnp.br: r...@rtracker.rt.pop-sp.rnp.br And at the RT server side: rt: |/usr/bin/rt-mailgate-3.6 --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Mauricio Tavares escreveu: On Tue, Jan 26, 2010 at 12:23 PM, Wagner Pereira wpere...@pop-sp.rnp.br wrote: Hi, Jason. Mauricio Tavares asked me the same, in a previous message, and below is my answer. Some colleagues suggested me don't use fetchmail, because this would make the scenario more complex than the necessary. [...] Wagner (and Jason), I run RT in an ubuntu 9.04 box (actually a VM but hey). I looked in my docs and did not had to edit rt-mailgate. I too use fetchmail; my /etc/fetchmailrc looks like this set syslog; set daemon 30; poll mail.domain.com with protocol imap username rt password weak_password mda /usr/bin/perl /usr/bin/rt-mailgate --url http://localhost/ \ --queue support --action correspond and I set it up to start as daemon using /etc/default/fetchmail # This file will be used to declare some vars for fetchmail # # Uncomment the following if you don't want localized log messages # export LC_ALL=C # If you want to specify any additional OPTION to the start # scripts specify them here # OPTIONS=... # Declare here if we want to start fetchmail. 'yes' or 'no' START_DAEMON=yes # That is fine but right now who cares? Most important line from everything I've written above is mda /usr/bin/perl /usr/bin/rt-mailgate --url http://localhost/ \ --queue support --action correspond This is the line that grabs the mail fetchmail has retrieved from our mail server and sends to rt. So, what if you run that very same perl command (in quotes), piping the test mail to it? I just want to see if you can feed the test email to rt. If that works, we can then worry about getting the mail from the mail server. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] mail.log 403 Forbidden
Hi, folks. What does 403 Forbidden mean in this log? Jan 26 17:26:43 rtracker postfix/smtpd[2263]: connect from kliper.pop-sp.rnp.br[200.133.192.62] Jan 26 17:26:44 rtracker postfix/smtpd[2263]: 0C43224FC1: client=kliper.pop-sp.rnp.br[200.133.192.62] Jan 26 17:26:44 rtracker postfix/cleanup[2268]: 0C43224FC1: message-id=4b5f41d2.5060...@pop-sp.rnp.br Jan 26 17:26:44 rtracker postfix/qmgr[2112]: 0C43224FC1: from=wpere...@pop-sp.rnp.br, size=762, nrcpt=1 (queue active) Jan 26 17:26:45 rtracker postfix/local[2269]: 0C43224FC1: to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=1, delays=0.05/0.01/0/0.98, dsn=4.3.0, status=deferred (temporary failure. Command output: Connecting to https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at /usr/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred = 403 Forbidden This is /usr/bin/rt-mailgate-3.6 exiting because of an undefined server error at /usr/bin/rt-mailgate-3.6 line 150, line 1. ) Jan 26 17:26:45 rtracker postfix/qmgr[2112]: 0C43224FC1: from=wpere...@pop-sp.rnp.br, size=762, nrcpt=1 (queue active) Jan 26 17:26:45 rtracker postfix/local[2269]: 0C43224FC1: to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=1.3, delays=1.1/0/0/0.25, dsn=4.3.0, status=deferred (temporary failure. Command output: Connecting to https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at /usr/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred = 403 Forbidden This is /usr/bin/rt-mailgate-3.6 exiting because of an undefined server error at /usr/bin/rt-mailgate-3.6 line 150, line 1. ) Jan 26 17:27:44 rtracker postfix/smtpd[2263]: disconnect from kliper.pop-sp.rnp.br[200.133.192.62] -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] A It works page is loaded after log in
Good morning, all. I have a RT user that, every time he tries to log in, a It works page is loaded. But the worst is that he is trying to log in from a computer of a different network of the RT server. If he tries to log in RT using my computer, by instance, whose is in the same network of the RT server, he logs in correctly. I'm very confused! Thanks for any help. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A It works page is loaded after log in [SOLVED]
Finally, My colleague was typing /https://rtracker.rt.pop-sp.rnp.br/rt/ without the last slash, as follows: /https://rtracker.rt.pop-sp.rnp.br/rt// Thank you, Ernesto Hernández-Novich, for your help. See you all, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Wagner Pereira escreveu: Good morning, all. I have a RT user that, every time he tries to log in, a It works page is loaded. But the worst is that he is trying to log in from a computer of a different network of the RT server. If he tries to log in RT using my computer, by instance, whose is in the same network of the RT server, he logs in correctly. I'm very confused! Thanks for any help. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] [Fwd: Re: A It works page is loaded after log in [SOLVED]]
Hi,
This new message came because the last one.
How can I redirect a person who will access https://rtracker.rt.pop-sp.rnp.br
to https://rtracker.rt.pop-sp.rnp.br/rt/
Thanks.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presena da RNP em So Paulo
CCE/USP - Centro de Computao Eletrnica da Universidade de So Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
Mensagem original
Assunto:
Re: [rt-users] A "It works" page is loaded after log in
[SOLVED]
Data:
Fri, 22 Jan 2010 11:00:37 -0200
De:
Wagner Pereira wpere...@pop-sp.rnp.br
Para:
RT-Users@lists.bestpractical.com
Referncias:
4b598f28.7050...@pop-sp.rnp.br
Finally,
My colleague was typing /https://rtracker.rt.pop-sp.rnp.br/rt/ without
the last slash, as follows: /https://rtracker.rt.pop-sp.rnp.br/rt//
Thank you, Ernesto Hernndez-Novich, for your help.
See you all,
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presena da RNP em So Paulo
CCE/USP - Centro de Computao Eletrnica da Universidade de So Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
Wagner Pereira escreveu:
Good morning, all.
I have a RT user that, every time he tries to log in, a "It works" page
is loaded.
But the worst is that he is trying to log in from a computer of a
different network of the RT server. If he tries to log in RT using my
computer, by instance, whose is in the same network of the RT server, he
logs in correctly.
I'm very confused!
Thanks for any help.
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
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Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
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Buy a copy at http://rtbook.bestpractical.com
___
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Commercial support: sa...@bestpractical.com
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Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
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[rt-users] My RT still didn't create a ticket via an e-mail
Hi, folks. Below is my mail.log (on the RT server) and I'd like to know what that /Command output/ means. Jan 22 12:00:38 rtracker postfix/smtpd[7248]: connect from kliper.pop-sp.rnp.br[200.133.192.62] Jan 22 12:00:39 rtracker postfix/smtpd[7248]: 056CA24FD6: client=kliper.pop-sp.rnp.br[200.133.192.62] Jan 22 12:00:39 rtracker postfix/cleanup[7251]: 056CA24FD6: message-id=4b59af63.5050...@pop-sp.rnp.br Jan 22 12:00:39 rtracker postfix/qmgr[6355]: 056CA24FD6: from=wpere...@pop-sp.rnp.br, size=771, nrcpt=1 (queue active) Jan 22 12:00:39 rtracker postfix/local[7252]: 056CA24FD6: to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.28, delays=0.03/0.02/0/0.24, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden ) Jan 22 12:01:39 rtracker postfix/smtpd[7248]: disconnect from kliper.pop-sp.rnp.br[200.133.192.62] And below is my aliases file, from my RT server: r...@rtracker.rt.pop-sp.rnp.br: |/usr/bin/rt-mailgate --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/; Thank you all a lot. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] More mail.log!
Hi,
This is my mail.log, where my RT is installed.
Jan 22 14:35:51 rtracker postfix/smtpd[8645]: connect from
kliper.pop-sp.rnp.br[200.133.192.62]
Jan 22 14:35:51 rtracker postfix/smtpd[8645]: B0AC824FF4:
client=kliper.pop-sp.rnp.br[200.133.192.62]
Jan 22 14:35:51 rtracker postfix/cleanup[8649]: B0AC824FF4:
message-id=4b59d3c3.8000...@pop-sp.rnp.br
Jan 22 14:35:51 rtracker postfix/qmgr[8605]: B0AC824FF4:
from=wpere...@pop-sp.rnp.br, size=759, nrcpt=1 (queue active)
Jan 22 14:35:52 rtracker postfix/local[8650]: B0AC824FF4:
to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.41,
delays=0.04/0.03/0/0.33, dsn=4.3.0, status=deferred (temporary failure.
Command output: Connecting to
https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at
/usr/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred
= 403 Forbidden This is /usr/bin/rt-mailgate-3.6
exiting because of an undefined server error at /usr/bin/rt-mailgate-3.6
line 150, line 1. )
Then, I opened this rt-mailgate-3.6 file and the line 102 is as follows:
warn Connecting to $full_url if $opts{'debug'};
and the 150th line is:
warn This is $0 exiting because of an undefined server error if
($opts{debug});
Thanks for any help.
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
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Buy a copy at http://rtbook.bestpractical.com
[rt-users] User for rt-mailgate
Hey, folks. In the man rt-mailgate I found that: SETUP Much of the set up of the mail gateway depends on your MTA and mail routing configuration. However, you will need first of all to create an RT user for the mail gateway and assign it a password; this helps to ensure that mail coming into the web server did originate from the gateway. So, where should I say rt-mailgate which user/password I created on RT through the web interface? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] /var/log/mail.log
G'morning, all. I created a .forward file, inside the /home/account directory, and added: |/usr/bin/rt-mailgate --url https://rtracker.rt.pop-sp.rnp.br/rt --queue general --action correspond Take a look at the new test I did: Jan 21 10:49:55 rtracker postfix/smtpd[2363]: connect from kliper.pop-sp.rnp.br[200.133.192.62] Jan 21 10:49:56 rtracker postfix/smtpd[2363]: 004D024FBF: client=kliper.pop-sp.rnp.br[200.133.192.62] Jan 21 10:49:56 rtracker postfix/cleanup[2368]: 004D024FBF: message-id=4b584d4e.3070...@pop-sp.rnp.br Jan 21 10:49:56 rtracker postfix/qmgr[2356]: 004D024FBF: from=wpere...@pop-sp.rnp.br, size=771, nrcpt=1 (queue active) Jan 21 10:49:56 rtracker postfix/local[2369]: 004D024FBF: to=r...@rtracker.rt.pop-sp.rnp.br, relay=local, delay=0.33, delays=0.04/0.02/0/0.28, dsn=4.3.0, status=deferred (temporary failure. Command output: An Error Occurred = 403 Forbidden ) Jan 21 10:50:56 rtracker postfix/smtpd[2363]: disconnect from kliper.pop-sp.rnp.br[200.133.192.62] Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT server not found after a period without activities
Hi, What the heck is the reason because RT shows a Server not found page after some time without to do something? That has been happening when I, after a couple of time, going to click in any link inside the RT. I use to let the RT web interface open, actually, througout the day, business hours. Thanks in advance for your time, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unknown user from mail.log
Hi, guys. What the heck the following means? I retrieved it from /var/log/mail.log, on the same server where Request Tracker is installed. The thing is I want to create a ticket automatically when a new e-mail message arrives. I've installed fetchmail to retrieve e-mails messages from other server. Jan 14 16:00:02 rtracker postfix/local[7187]: F378524FBE: to=pop-sp-gene...@kliper.pop-sp.rnp.br, orig_to=r...@kliper.pop-sp.rnp.br, relay=local, delay=0.02, delays=0/0.01/0/0.01, dsn=5.1.1, status=bounced (unknown user: pop-sp-genesis) -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Unknown user from mail.log
Kevin, I think I already did that. I created a file named .fetchmailrc on the same RT directory. Look: rtracker:/etc/request-tracker3.6# vim .fetchmailrc set daemon 60 poll imap.pop-sp.rnp.br proto imap username rt password rt_pass mda /usr/bin/rt-mailgate --url https://rt.pop-sp.rnp.br/rt --queue general --action correspond What do you guess about? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Kevin Falcone escreveu: On Thu, Jan 14, 2010 at 05:08:35PM -0200, Wagner Pereira wrote: Hi, guys. What the heck the following means? I retrieved it from /var/log/mail.log, on the same server where Request Tracker is installed. The thing is I want to create a ticket automatically when a new e-mail message arrives. I've installed fetchmail to retrieve e-mails messages from other server. Jan 14 16:00:02 rtracker postfix/local[7187]: F378524FBE: to=pop-sp-gene...@kliper.pop-sp.rnp.br, orig_to=r...@kliper.pop-sp.rnp.br, relay=local, delay=0.02, delays=0/0.01/0/0.01, dsn=5.1.1, status=bounced (unknown user: pop-sp-genesis) It looks like you need to tell fetchmail to deliver to rt-mailgate, instead of the mail subsystem. The fetchmail wikipage has some examples. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to create ticket through an e-mail message?
Hi, folks. And now, almost all of the main settings are done! But, I need to setting up my RT to create a ticket when someone send an e-mail message to it. I found this line in a blog, but I'm not sure if this is enough to make RT works properly. rt-email: |/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt; Thanks for any precious help. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bad Request
Hi, Emmanuel. What kind of protocol do you use (httpS it seems). What is your settings in RT_SiteConfig.pm for WebPort/WebBaseURL (those settings changed between RT 3.6 and RT 3.8). # THE WEBSERVER: Set($WebPath , /rt); Set($WebBaseURL , http://rt.pop-sp.rnp.br;); Maybe you were previously using HTTP and turned on HTTPS in apache without RT configuration update? Well, I tried to change the WebBaseURL for https but didn't work, although. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Emmanuel Lacour escreveu: On Mon, Jan 11, 2010 at 06:13:25PM -0200, Wagner Pereira wrote: Hi, folks. I have faced a problem when I'm using Request Tracker: Bad Request Your browser sent a request that this server could not understand. Reason: You're speaking plain HTTP to an SSL-enabled server port. Instead use the HTTPS scheme to access this URL, please. Hint: https://rtracker.pop-sp.rnp.br/ What kind of protocol do you use (httpS it seems). What is your settings in RT_SiteConfig.pm for WebPort/WebBaseURL (those settings changed between RT 3.6 and RT 3.8). Maybe you were previously using HTTP and turned on HTTPS in apache without RT configuration update? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT_CorrespondAddressNotSet
Hi, folks. I have noticed, running my preliminary tests, when the RT System send an e-mail, the text RT_CorrespondAddressNotSet is showed. Why does it happen? From: Wagner Pereira via RT RT_CorrespondAddressNotSet Reply-To: RT_CorrespondAddressNotSet -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Bad Request
Hi, folks. I have faced a problem when I'm using Request Tracker: Bad Request Your browser sent a request that this server could not understand. Reason: You're speaking plain HTTP to an SSL-enabled server port. Instead use the HTTPS scheme to access this URL, please. Hint: https://rtracker.pop-sp.rnp.br/ Apache/2.2.9 (Debian) mod_ssl/2.2.9 OpenSSL/0.9.8g mod_perl/2.0.4 Perl/v5.10.0 Server at rtracker.pop-sp.rnp.br Port 443 This is happening when I open/close/find a ticket. Although, the system sent me a message with the new ticket and, after, that ticket resolved. I'll appreciate any help. Thanks, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] I'm almost there!
Hey, folks. What this message below means? (Logged on my /var/log/apache2/errors.log) And how can I solve that problem? [Thu Dec 03 12:44:46 2009] [error] [client 200.133.192.22] Can't locate RT/FM.pm in @INC (@INC contains: /usr/local/rt-3.8.6/bin/../local/lib /usr/local/rt-3.8.6/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /usr/local/rt-3.8.6/bin/../lib/RT.pm line 627.\n My /etc/apache2/sites-available/default file is: VirtualHost *:80 ServerName rtracker.pop-sp.rnp.br ServerAdmin wpere...@pop-sp.rnp.br RedirectMatch ^/$ http://rtracker.pop-sp.rnp.br/rt/ DocumentRoot /var/www CustomLog /var/log/apache2/www-pop-webmail.log combined ServerSignature Off LogLevel warn /VirtualHost And my /usr/local/rt-3.8.6/etc/RT_SiteConfig.pm is: ### Custom settings ### Set($rtname, 'PoP-SP'); Set($Organization, 'rtracker.pop-sp.rnp.br'); Set($CorrespondAddress, 'r...@rtracker.pop-sp.rnp.br'); Set($CommentAddress, 'rt-comm...@rtracker.pop-sp.rnp.br'); Set($OwnerEmail, 'ad...@pop-sp.rnp.br'); Set($MaxAttachmentSize, 1000); # THE DATABASE Set($DatabaseType, 'mysql'); Set($DatabaseUser, 'rtuser'); Set($DatabasePassword, 'pass_rtuser'); Set($DatabaseName, 'rtdb'); # THE WEBSERVER Set($WebPath, '/rt'); Set($WebBaseURL, 'http://rtracker.pop-sp.rnp.br'); Thanks in advance! -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I'm almost there!
Kevin, I've tried to install this, but check this out: cpan[1] install RT::FM CPAN: Storable loaded ok (v2.18) Going to read '/root/.cpan/Metadata' Database was generated on Wed, 02 Dec 2009 10:40:10 GMT CPAN: YAML loaded ok (v0.70) Going to read 143 yaml files from /root/.cpan/build/ CPAN: Time::HiRes loaded ok (v1.9711) DONE Restored the state of none (in 1.2107 secs) Warning: Cannot install RT::FM, don't know what it is. Try the command i /RT::FM/ to find objects with matching identifiers. Next, I made what CPAN suggested to do, and... cpan[1] i /RT::FM/ CPAN: Storable loaded ok (v2.18) Going to read '/root/.cpan/Metadata' Database was generated on Wed, 02 Dec 2009 10:40:10 GMT CPAN: YAML loaded ok (v0.70) Going to read 143 yaml files from /root/.cpan/build/ CPAN: Time::HiRes loaded ok (v1.9711) DONE Restored the state of none (in 1.2082 secs) No objects found of any type for argument /RT::FM/ Finally, in my RT_SiteConfig.pm I have the follow lines commented: #Set (@Plugins,(qw(Extension::QuickDelete RT::FM))); #Set (@Plugins,(qw(RT::FM)); -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 Kevin Falcone escreveu: On Thu, Dec 03, 2009 at 12:55:06PM -0200, Wagner Pereira wrote: Hey, folks. What this message below means? (Logged on my /var/log/apache2/errors.log) And how can I solve that problem? [Thu Dec 03 12:44:46 2009] [error] [client 200.133.192.22] Can't locate RT/FM.pm in @INC (@INC contains: /usr/local/rt-3.8.6/bin/../local/lib /usr/local/rt-3.8.6/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /usr/local/rt-3.8.6/bin/../lib/RT.pm line 627.\n Did you install RT::FM? If not, you shouldn't have Set(@Plugins, qw(RT::FM)); in your RT_SiteConfig.pm -kevin My /etc/apache2/sites-available/default file is: VirtualHost *:80 ServerName rtracker.pop-sp.rnp.br ServerAdmin wpere...@pop-sp.rnp.br RedirectMatch ^/$ http://rtracker.pop-sp.rnp.br/rt/ DocumentRoot /var/www CustomLog /var/log/apache2/www-pop-webmail.log combined ServerSignature Off LogLevel warn /VirtualHost And my /usr/local/rt-3.8.6/etc/RT_SiteConfig.pm is: ### Custom settings ### Set($rtname, 'PoP-SP'); Set($Organization, 'rtracker.pop-sp.rnp.br'); Set($CorrespondAddress, 'r...@rtracker.pop-sp.rnp.br'); Set($CommentAddress, 'rt-comm...@rtracker.pop-sp.rnp.br'); Set($OwnerEmail, 'ad...@pop-sp.rnp.br'); Set($MaxAttachmentSize, 1000); # THE DATABASE Set($DatabaseType, 'mysql'); Set($DatabaseUser, 'rtuser'); Set($DatabasePassword, 'pass_rtuser'); Set($DatabaseName, 'rtdb'); # THE WEBSERVER Set($WebPath, '/rt'); Set($WebBaseURL, 'http://rtracker.pop-sp.rnp.br'); Thanks in advance! -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How should I create a db in mysql?
Hi, folks. My scenario is: Debian 5.0 lenny x86_64 Request Tracker 3.6 Mysql 5.0 This is my first time here and I need some help: I don't know to create a mysql database, since as I observed, there is no database created. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] You're almost there
Hi, friends. Finishing my RT configuration, I faced this up: RT: Request Tracker You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl , fastcgi or speedycgi handler. What's next? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How should I create a db in mysql?
Hi, Kevin. Could you help me? RT: Request Tracker You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl , fastcgi or speedycgi handler. -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 Kevin Falcone escreveu: On Mon, Nov 30, 2009 at 12:26:45PM -0200, Wagner Pereira wrote: Hi, folks. My scenario is: Debian 5.0 lenny x86_64 Request Tracker 3.6 Mysql 5.0 This is my first time here and I need some help: I don't know to create a mysql database, since as I observed, there is no database created. I suspect you want the 'make initdb' command ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] I'm almost there!
Hello, folks. I need to make my RT works, so, could anyone help me? That's my /var/log/apache2/error.log (last attempts): [Mon Nov 30 11:10:22 2009] [notice] caught SIGTERM, shutting down [Mon Nov 30 15:35:08 2009] [notice] Apache/2.2.9 (Debian) configured -- resuming normal operations [Mon Nov 30 15:57:50 2009] [notice] caught SIGTERM, shutting down [Mon Nov 30 15:57:53 2009] [notice] Apache/2.2.9 (Debian) configured -- resuming normal operations [Mon Nov 30 16:00:45 2009] [notice] caught SIGTERM, shutting down [Mon Nov 30 16:00:49 2009] [notice] Apache/2.2.9 (Debian) configured -- resuming normal operations [Mon Nov 30 16:08:53 2009] [error] [client 200.133.192.22] File does not exist: /opt/rt3/share/html/rt [Mon Nov 30 16:17:11 2009] [error] [client 200.133.192.22] File does not exist: /opt/rt3/share/html/rt [Mon Nov 30 16:17:58 2009] [notice] caught SIGTERM, shutting down [Mon Nov 30 16:18:01 2009] [notice] Apache/2.2.9 (Debian) configured -- resuming normal operations [Mon Nov 30 17:14:46 2009] [error] [client 200.133.192.22] File does not exist: /opt/rt3/share/html/opt [Mon Nov 30 17:34:29 2009] [notice] caught SIGTERM, shutting down Below is my /etc/apache2/sites-available/default file: rtracker:/etc/apache2/sites-available# cat default Listen 200.133.192.79:80 VirtualHost 200.133.192.79:80 ServerAdmin m...@pop-sp.rnp.br ServerName www.pop-sp.rnp.br # DocumentRoot /opt/rt3/share/html Alias /rt /opt/rt3/share/html/ # PerlModule Apache::DBI # PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html/ AllowOverride All Options execCGI FollowSymLinks IfModule mod_access.c Order allow,deny Allow from all /IfModule /Directory DocumentRoot /var/www/ Location /rt RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location Directory / Options FollowSymLinks AllowOverride None /Directory Directory /var/www/ Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all /Directory ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ Directory /usr/lib/cgi-bin AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all /Directory ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined Alias /doc/ /usr/share/doc/ Directory /usr/share/doc/ Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 /Directory /VirtualHost -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How should I create a db in mysql?
This is all covered in the README You need to configure apache -kevin Kevin, Is this README file in /opt/rt3/share/doc path? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 Kevin Falcone escreveu: On Mon, Nov 30, 2009 at 05:43:20PM -0200, Wagner Pereira wrote: Hi, Kevin. Could you help me? RT: Request Tracker You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl , fastcgi or speedycgi handler. This is all covered in the README You need to configure apache -kevin -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br f...@rnp 1015-8902 Kevin Falcone escreveu: On Mon, Nov 30, 2009 at 12:26:45PM -0200, Wagner Pereira wrote: Hi, folks. My scenario is: Debian 5.0 lenny x86_64 Request Tracker 3.6 Mysql 5.0 This is my first time here and I need some help: I don't know to create a mysql database, since as I observed, there is no database created. I suspect you want the 'make initdb' command ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
