Re: Importance of my own profile?
On 5/26/14 3:55 AM +0900, WaltS48 wrote: On 05/25/2014 02:51 PM, Mort wrote: Chris Ilias wrote: On 2014-05-24, 10:32 PM, Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. * You don't need to edit files in your profile folder. Just use the instructions at http://seamonkey.ilias.ca/profilefaq/#transferring. * Show him a copy of this message, and ask for your money back. Transferring data should never result in corruption of data. Thanks, Chris, for your nice reply. I will indeed show them a printout of your message. Aren't there any standards for people who are supposedly tech support guys? Mort Do you think the tech support guys have knowledge of every program in existence? Especially those with a small user base like SeaMonkey. Irrelevant. If a tech engineer doesn't know how to migrate certain data, it is his/her responsibility to learn or pass on the task. It is not a viable business option to corrupt a client's data. Ever. In the case of SeaMonkey, how to transfer a profile properly is easily gleaned from a quick Google search. There simply is no excuse for not getting it right. Signed, Seasoned on-site tech engineer -- / // Trane Francks tr...@tranefrancks.com Tokyo, Japan // Practice random kindness and senseless acts of beauty. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Trane Francks wrote: On 5/26/14 3:55 AM +0900, WaltS48 wrote: On 05/25/2014 02:51 PM, Mort wrote: Chris Ilias wrote: On 2014-05-24, 10:32 PM, Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. * You don't need to edit files in your profile folder. Just use the instructions at http://seamonkey.ilias.ca/profilefaq/#transferring. * Show him a copy of this message, and ask for your money back. Transferring data should never result in corruption of data. Thanks, Chris, for your nice reply. I will indeed show them a printout of your message. Aren't there any standards for people who are supposedly tech support guys? Mort Do you think the tech support guys have knowledge of every program in existence? Especially those with a small user base like SeaMonkey. Irrelevant. If a tech engineer doesn't know how to migrate certain data, it is his/her responsibility to learn or pass on the task. It is not a viable business option to corrupt a client's data. Ever. In the case of SeaMonkey, how to transfer a profile properly is easily gleaned from a quick Google search. There simply is no excuse for not getting it right. Signed, Seasoned on-site tech engineer Hi Trane, Thanks for your comments, which are appreciated. One of the bothersome things here, is that I never asked the tech guys to touch my profile. I asked them to copy 4 files from the old to the new laptop: bookmarks, address book, Picasa photos, and music. Ironically, I feared that if I did it, I would make mistakes. Their incompetence and disinformation is most annoying,and has put my data and info in jeopardy. After all my visits and heartburn and fears, they only transferred the file with pictures to my newer PC, and not the other 3, and their fee was hefty to boot. This was at Staples Mount Kisco tech support, which has a good reputation in this area = Westchester County, NY. It was a painful way for me to learn a lesson. Thanks again to all the wonderful guys whose responses were very helpful. I'll have a showdown with the tech guys and the store manager in the next day or two, and hope for the best. Mort Linder ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. He's wrong. Unless he was talking about the Windows user account. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. Mort Linder The profiles are stored in different places on XP and W7. Hence, some paths specified in user.js are different. So, you can't just copy the old profile to the new machine, you also have to edit prefs.js to correct the paths. Your -- Ed Mullen http://edmullen.net/ You know how most packages say Open here? What if it said, Open somewhere else? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
On 05/25/2014 10:47 AM, Ed Mullen wrote: Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. He's wrong. Unless he was talking about the Windows user account. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. Mort Linder The profiles are stored in different places on XP and W7. Hence, some paths specified in user.js are different. So, you can't just copy the old profile to the new machine, you also have to edit prefs.js to correct the paths. And the directions to do that can be found where? -- Sponsored by Jazz Live International June 20-22 2014 http://pittsburghjazzlive.com/ Go Pens! ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
WaltS48 wrote: On 05/25/2014 10:47 AM, Ed Mullen wrote: Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. He's wrong. Unless he was talking about the Windows user account. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. Mort Linder The profiles are stored in different places on XP and W7. Hence, some paths specified in user.js are different. So, you can't just copy the old profile to the new machine, you also have to edit prefs.js to correct the paths. And the directions to do that can be found where? When I had an XP system I would periodically copy my entire Mozilla profile from my main W7 system to sync them up. They both had the same profile name. I achieved that by editing the profiles.ini file. Here's what I did: 1. Copy entire profile to the XP machine 2. Open the prefs.js file on the XP machine in a plain-text editor (Windows notepad is fine) 3. Do a find and replace for all instances of Documents and SettingsEd MullenApplication DataMozillaSeaMonkeyProfiles with UsersEd MullenAppDataRoamingMozillaSeaMonkeyProfiles 4. Do a find and replace for all instances of Documents and SettingsEd MullenApplication DataMozillaSeaMonkeyProfiles with Users\\Ed Mullen\\AppData\\Roaming\\Mozilla\\SeaMonkey\\Profiles\\ 5. Save file Replace Ed Mullen with your Windows user account name. -- Ed Mullen http://edmullen.net/ Think honk if you're telepathic. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
WaltS48 wrote: The profiles are stored in different places on XP and W7. Hence, some paths specified in user.js are different. So, you can't just copy the old profile to the new machine, you also have to edit prefs.js to correct the paths. I may not have been clear enough. The new machine is OK regarding profile. They screwed up my profile on the old XP machine, and left me with a default profile. That is why I will try to take Beauregard's advice with those techs and copy my profile from my external hard drive's backup to the XP machine. It is so frustrating. It reminds me of a printed card that a nurse once showed to the service manager of an auto dealer, that said, Doing business with you is like using a condom; it gives one the feeling of safety and security while getting screwed. Thanks to all the guys who posted helpful advice. Mort Linder ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
On 2014-05-24, 10:32 PM, Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. * You don't need to edit files in your profile folder. Just use the instructions at http://seamonkey.ilias.ca/profilefaq/#transferring. * Show him a copy of this message, and ask for your money back. Transferring data should never result in corruption of data. -- Chris Ilias http://ilias.ca Newsgroup moderator ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Chris Ilias wrote: On 2014-05-24, 10:32 PM, Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. * You don't need to edit files in your profile folder. Just use the instructions at http://seamonkey.ilias.ca/profilefaq/#transferring. * Show him a copy of this message, and ask for your money back. Transferring data should never result in corruption of data. Thanks, Chris, for your nice reply. I will indeed show them a printout of your message. Aren't there any standards for people who are supposedly tech support guys? Mort ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
On 05/25/2014 02:51 PM, Mort wrote: Chris Ilias wrote: On 2014-05-24, 10:32 PM, Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. * You don't need to edit files in your profile folder. Just use the instructions at http://seamonkey.ilias.ca/profilefaq/#transferring. * Show him a copy of this message, and ask for your money back. Transferring data should never result in corruption of data. Thanks, Chris, for your nice reply. I will indeed show them a printout of your message. Aren't there any standards for people who are supposedly tech support guys? Mort Do you think the tech support guys have knowledge of every program in existence? Especially those with a small user base like SeaMonkey. -- Sponsored by Jazz Live International June 20-22 2014 http://pittsburghjazzlive.com/ Go Pens! ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
WaltS48 wrote: Do you think the tech support guys have knowledge of every program in existence? Especially those with a small user base like SeaMonkey. They don't have to. Copying files is something a monkey can do. The OP said he refused. The last time I upgraded my laptop HDD, my tech backed up the old one, installed the new one, and then dropped the backup into a folder on the new one so I had access to all those files. He didn't have to know anything. I could copy, move, or delete whatever I liked. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Mort wrote: Chris Ilias wrote: On 2014-05-24, 10:32 PM, Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. * You don't need to edit files in your profile folder. Just use the instructions at http://seamonkey.ilias.ca/profilefaq/#transferring. * Show him a copy of this message, and ask for your money back. Transferring data should never result in corruption of data. Thanks, Chris, for your nice reply. I will indeed show them a printout of your message. Aren't there any standards for people who are supposedly tech support guys? Mort yes, within the company they work for, which doesn't care about SM. that's why we help each other here in this SM group. GW ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Geoff Welsh wrote: yes, within the company they work for, which doesn't care about SM. that's why we help each other here in this SM group. GW I must say that over the years I have gotten much helpful info from members of this group, for which I am very grateful. Mort Linder ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
On 05/25/2014 07:57 AM, WaltS48 wrote: On 05/25/2014 10:47 AM, Ed Mullen wrote: Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. He's wrong. Unless he was talking about the Windows user account. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. Mort Linder The profiles are stored in different places on XP and W7. Hence, some paths specified in user.js are different. So, you can't just copy the old profile to the new machine, you also have to edit prefs.js to correct the paths. And the directions to do that can be found where? http://www.seamonkey-project.org/doc/2.0/profiles http://kb.mozillazine.org/Profile_folder_-_SeaMonkey ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
On 25/05/14 12:32, Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Hey, Mort, have you been back to tell the store geek (or his/her supervisor) about the standard of advise/service you received?? If a User is happy to use defaults, then the program should work O.K., but if a User wants to go down the Custom Install/Special profile location, the recovered installation should also do so!! -- Daniel User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 SeaMonkey/2.26 Build identifier: 20140415200419 or User agent: Mozilla/5.0 (X11; Linux x86_64; rv:29.0) Gecko/20100101 Firefox/29.0 SeaMonkey/2.26 Build identifier: 20140408191805 ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Your experience mimics that of a friend of mine who upgraded computers from an old XP to Win7 a year or so ago. (He's 700 miles away.) I warned him to be sure his local geek installed Thunderbird and Firefox and copied the profiles to the new box, even gave him detailed instructions. Nope, not even close. The guy copied over some Microsoft stuff and pictures, but that was all. Gone forever. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? If .. IF .. you still have the old hard drive and can access it, you can copy the *contents* of your old profile into the main directory of the new, virgin one. Otherwise, you will have to recreate all accounts and things from scratch. Read up on MozBackup. -- -bts -This space for rent, but the price is high ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. Mort Linder It depends on what you've done with it - if you've saved a lot of e-mail, NG posts, Passwords, and/or have tons of Bookmarks - yeah...I'd say you want it back. OR - you at least want to recover the pertinent files from it to put in the Default to restore those items. -- - Rufus ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
techie or support Geek.i Beauregard T. Shagnasty wrote: Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Your experience mimics that of a friend of mine who upgraded computers from an old XP to Win7 a year or so ago. (He's 700 miles away.) I warned him to be sure his local geek installed Thunderbird and Firefox and copied the profiles to the new box, even gave him detailed instructions. Nope, not even close. The guy copied over some Microsoft stuff and pictures, but that was all. Gone forever. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? If .. IF .. you still have the old hard drive and can access it, you can copy the *contents* of your old profile into the main directory of the new, virgin one. Otherwise, you will have to recreate all accounts and things from scratch. Read up on MozBackup. Thanks very much for confirming what I suspected. At age 85 I am no longer as nimble as I used to be, so I will get some help regarding restoration or reconstruction of my own user's profile. My external hard drive backup is still intact, as far as I know. It is a shame that anyone these days, even in a famous store, can call himself a tech support guy. Mort Linder ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: Importance of my own profile?
Rufus wrote: Mort wrote: A tech service transferred files from my old Win XP to my new Win 7 Pro. In so doing, my personal profile in XP was corrupted. It will only start and function in default profile. The store geek said that I do not need my personal profile, and that the default one works fine. My cruising the net suggests otherwise, but was not clear. Is it important that I get my personal profile corrected, or is it OK to just work with a default profile? Any advice will be appreciated. Mort Linder It depends on what you've done with it - if you've saved a lot of e-mail, NG posts, Passwords, and/or have tons of Bookmarks - yeah...I'd say you want it back. OR - you at least want to recover the pertinent files from it to put in the Default to restore those items. Hi Rufus,' Thanks for your reply, which confirms what I suspected. Yes, I have tons of e-mails, bookmarks, address book items, etc.. Mort Linder ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
