Re: Help Needed with Screen Recording not Capturing Audio

2018-03-16 Thread Godwin Adoyi 
Hi Sieghard,
Thank you so much. I always love your detailed explanations. Keep it up.

 With best regards,

Godwin Adoyi Agada
Greetings from Ghana, W. Africa.
(Sent from my iPhone)

From: viphone@googlegroups.com <viphone@googlegroups.com> on behalf of Sieghard 
Weitzel <siegh...@live.ca>
Sent: Friday, March 16, 2018 4:15:27 AM
To: viphone@googlegroups.com
Subject: RE: Help Needed with Screen Recording not Capturing Audio

Hi Godwin,

I finally grabbed my bluetooth speaker which also has a 3.5mm input jack so it 
can be used as a bluetooth speaker or as a wired speaker. When I used it 
wirelessly via bluetooth Voiceover switched to the phone’s earpiece as soon as 
I turned on screen recording. However, when I used a 3.5mm male-to-male cable 
to connect my iPhone’s headphone jack to the speaker’s input jack screen 
recording worked fine, Voiceover continued to play through the external speaker 
after I started screen recording.

I did try various other options such as turning off audio ducking, turning off 
automatic switching to speaker for phone calls in Voiceover Settings > Audio 
and also in Accessibility Settings > Audio Routing I switched the setting from 
automatic to speaker, but none of these things helped. Each time when I tried 
screen recording Voiceover switched to the earpiece and the only work-around 
currently as far as I am concerned is to connect an external speaker using a 
wired connection.

I should say also that I have an iPhone 6S Plus and I am using the iOS 11.3 
public beta 5 so while many may still be on 11.2.6 it does not appear that this 
bug is fixed in 11.3 at least not so far. My guess is there might be one more 
beta 6 next Monday or Tuesday, March 19 or 20 and that the iOS 11.3 public 
release will follow the week after, between Monday, March 26 and Wednesday, 
March 28. Of course it is quite possible that public beta 5 was the last beta 
and that iOS 11.3 will be released to the public next week.

I will again write to Apple Accessibility and tell them that in my opinion this 
is a bug and hopefully others will do so as well.


Best regards,
Sieghard

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Godwin 
Adoyi Agada
Sent: Tuesday, March 6, 2018 11:32 AM
To: viphone@googlegroups.com
Subject: RE: Help Needed with Screen Recording not Capturing Audio

Hi,
It doesn’t work with external speaker either. I have tried it.
Regards,
Godwin Adoyi

Rgards,
Godwin Adoyi Agada
Skype: Gadoyi
Sent from Mail for Windows 10

From: Sieghard Weitzel<mailto:siegh...@live.ca>
Sent: Tuesday, March 6, 2018 6:33 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Help Needed with Screen Recording not Capturing Audio

It is a bug, screen recording used to capture audio just fine, but at this 
point it does not work any more since Voiceover switches to the earpiece. If 
you turn it up all the way you can just barely hear it on the recording.
You could try to plug in an external speaker, haven’t tried this, but it may 
work.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
<viphone@googlegroups.com<mailto:viphone@googlegroups.com>> On Behalf Of Alan 
Lemly
Sent: Monday, March 5, 2018 8:29 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Help Needed with Screen Recording not Capturing Audio

Anna,

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

Thanks again.

Alan

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
[mailto:viphone@googlegroups.com] On Behalf Of Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

Hi alan,

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

Best,
Anna




On Mar 5, 2018, at 9:24 AM, Alan Lemly 
<wale...@gmail.com<mailto:wale...@gmail.com>> wrote:

Hello List,

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder

RE: Help Needed with Screen Recording not Capturing Audio

2018-03-15 Thread Sieghard Weitzel 
Hi Godwin,

I finally grabbed my bluetooth speaker which also has a 3.5mm input jack so it 
can be used as a bluetooth speaker or as a wired speaker. When I used it 
wirelessly via bluetooth Voiceover switched to the phone’s earpiece as soon as 
I turned on screen recording. However, when I used a 3.5mm male-to-male cable 
to connect my iPhone’s headphone jack to the speaker’s input jack screen 
recording worked fine, Voiceover continued to play through the external speaker 
after I started screen recording.

I did try various other options such as turning off audio ducking, turning off 
automatic switching to speaker for phone calls in Voiceover Settings > Audio 
and also in Accessibility Settings > Audio Routing I switched the setting from 
automatic to speaker, but none of these things helped. Each time when I tried 
screen recording Voiceover switched to the earpiece and the only work-around 
currently as far as I am concerned is to connect an external speaker using a 
wired connection.

I should say also that I have an iPhone 6S Plus and I am using the iOS 11.3 
public beta 5 so while many may still be on 11.2.6 it does not appear that this 
bug is fixed in 11.3 at least not so far. My guess is there might be one more 
beta 6 next Monday or Tuesday, March 19 or 20 and that the iOS 11.3 public 
release will follow the week after, between Monday, March 26 and Wednesday, 
March 28. Of course it is quite possible that public beta 5 was the last beta 
and that iOS 11.3 will be released to the public next week.

I will again write to Apple Accessibility and tell them that in my opinion this 
is a bug and hopefully others will do so as well.


Best regards,
Sieghard

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Godwin 
Adoyi Agada
Sent: Tuesday, March 6, 2018 11:32 AM
To: viphone@googlegroups.com
Subject: RE: Help Needed with Screen Recording not Capturing Audio

Hi,
It doesn’t work with external speaker either. I have tried it.
Regards,
Godwin Adoyi

Rgards,
Godwin Adoyi Agada
Skype: Gadoyi
Sent from Mail for Windows 10

From: Sieghard Weitzel<mailto:siegh...@live.ca>
Sent: Tuesday, March 6, 2018 6:33 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Help Needed with Screen Recording not Capturing Audio

It is a bug, screen recording used to capture audio just fine, but at this 
point it does not work any more since Voiceover switches to the earpiece. If 
you turn it up all the way you can just barely hear it on the recording.
You could try to plug in an external speaker, haven’t tried this, but it may 
work.

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
<viphone@googlegroups.com<mailto:viphone@googlegroups.com>> On Behalf Of Alan 
Lemly
Sent: Monday, March 5, 2018 8:29 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Help Needed with Screen Recording not Capturing Audio

Anna,

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

Thanks again.

Alan

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
[mailto:viphone@googlegroups.com] On Behalf Of Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

Hi alan,

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

Best,
Anna




On Mar 5, 2018, at 9:24 AM, Alan Lemly 
<wale...@gmail.com<mailto:wale...@gmail.com>> wrote:

Hello List,

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?

I would very much appreciate any assistance so I can submit a recording which 
also contains audio.

Alan Lemly

--
The follo

RE: Help Needed with Screen Recording not Capturing Audio

2018-03-06 Thread Godwin Adoyi Agada 
Hi,
It doesn’t work with external speaker either. I have tried it.
Regards,
Godwin Adoyi 

Rgards,
Godwin Adoyi Agada
Skype: Gadoyi 
Sent from Mail for Windows 10

From: Sieghard Weitzel
Sent: Tuesday, March 6, 2018 6:33 PM
To: viphone@googlegroups.com
Subject: RE: Help Needed with Screen Recording not Capturing Audio

It is a bug, screen recording used to capture audio just fine, but at this 
point it does not work any more since Voiceover switches to the earpiece. If 
you turn it up all the way you can just barely hear it on the recording.
You could try to plug in an external speaker, haven’t tried this, but it may 
work.

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Alan 
Lemly
Sent: Monday, March 5, 2018 8:29 AM
To: viphone@googlegroups.com
Subject: RE: Help Needed with Screen Recording not Capturing Audio

Anna,

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

Thanks again.

Alan

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

Hi alan,

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

Best,
Anna




On Mar 5, 2018, at 9:24 AM, Alan Lemly <wale...@gmail.com> wrote:

Hello List,
 
I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.
 
I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?
 
I would very much appreciate any assistance so I can submit a recording which 
also contains audio.
 
Alan Lemly

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RE: Help Needed with Screen Recording not Capturing Audio

2018-03-06 Thread Sieghard Weitzel 
It is a bug, screen recording used to capture audio just fine, but at this 
point it does not work any more since Voiceover switches to the earpiece. If 
you turn it up all the way you can just barely hear it on the recording.
You could try to plug in an external speaker, haven’t tried this, but it may 
work.

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Alan 
Lemly
Sent: Monday, March 5, 2018 8:29 AM
To: viphone@googlegroups.com
Subject: RE: Help Needed with Screen Recording not Capturing Audio

Anna,

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

Thanks again.

Alan

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
[mailto:viphone@googlegroups.com] On Behalf Of Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

Hi alan,

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

Best,
Anna




On Mar 5, 2018, at 9:24 AM, Alan Lemly 
<wale...@gmail.com<mailto:wale...@gmail.com>> wrote:

Hello List,

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?

I would very much appreciate any assistance so I can submit a recording which 
also contains audio.

Alan Lemly

--
The following information is important for all members of the V iPhone list

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com>

The archives for this list can be searched at:
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Re: Help Needed with Screen Recording not Capturing Audio

2018-03-06 Thread Davy Cuppens 
The screen recording not consistin of any audio is a ios11 voiceover bug.
Regards
Davy 

From: Woody Anna Dresner 
Sent: Tuesday, March 06, 2018 1:52 AM
To: VIPhone Mailing List 
Subject: Re: Help Needed with Screen Recording not Capturing Audio

Hi alan,

I'm sorry you couldn't get enough volume on the 7 to make a good recording. I 
was getting similar performance on the X and the 5s, though I didn't do all 
that much with either one. Given that, I would have expected performance to be 
more consistent. I'm glad you were able to fix the problewm with the app at 
least. And now you know more than you ever wanted to about screen recording. LOL

All the best,
Anna





  On Mar 5, 2018, at 6:36 PM, Alan Lemly <wale...@gmail.com> wrote:

  Hi Anna,
   
  Well, it's been a learning experience although my final comment is that the 
screen recorder at least on my iPhone 7 doesn't record the Voiceover audio loud 
enough to be usable. Apple Accessibility was very helpful at making some 
suggestions and the main thing they helped me with is to turn off my audio 
ducking setting. Audio ducking has never really worked all that well for me and 
has consistently been a problem causer with Voiceover. I noticed that when I 
turned off audio ducking and restarted my phone, the app that had the problem 
which I was trying to record in order to submit to their Support, now works 
correctly. I'm leaving audio ducking off going forward.
   
  I will end this thread by saying that the screen recorder just doesn't work 
right on my iPhone 7. With wired earpods connected, I hear Voiceover just fine 
when recording but since audio output is going to the earpods, nothing spoken 
by Voiceover gets recorded. When I disconnect the earpods and try another 
screen recording with my volume turned all the way up, I can just barely hear 
Voiceover enough to generate the recording but the volume is so low on that 
recording that it could not be submitted to anyone for support purposes. I told 
this to Apple Accessibility but my sense is that different devices are getting 
different results with the screen recorder. My support rep has an iPhone X and 
she seems to be getting pretty good results. Why am I not surprised that their 
latest $1000+ device works the best. I believe you're getting similar results.
   
  At least I figured out the issue with my app and no longer need a screen 
recording. Thanks so much for your help with this thread.
   
  Alan
   
  From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
  Sent: Monday, March 05, 2018 12:23 PM
  To: VIPhone Mailing List
  Subject: Re: Help Needed with Screen Recording not Capturing Audio
   
  Hi Alan,
   
  Try turning up the volume while VoiceOver is speaking through the earpiece. 
You probably can't get it as loud as would be ideal, but you may be able to get 
it to a tolerable level. That was my experience
   
  Best,
  Anna
   
   
   



  On Mar 5, 2018, at 11:31 AM, Alan Lemly <wale...@gmail.com> wrote:
   
  Anna,
   
  Thanks for your help. This is the sort of frustrating inconsistency with iOS 
and its various devices that I find most offputting When I follow the steps you 
outlined and leave my wired earpods plugged in, I hear Voiceover just fine 
through them as I'm making the recording but none of the Voiceover audio is 
picked up in the recording. I can hear that the microphone is on because the 
low level hiss is picked up but none of the spoken Voiceover words are 
recorded. If I have no earpods connected and try to screen record, I can't hear 
any audio so that making the recording is all but impossible as I'm not getting 
any audible feedback. When I play that recording within the photos app, I can 
just barely hear the Voiceover audio but it certainly isn't loud enough to 
submit it to anyone for tech support with a Voiceover issue.
   
  I guess I'm stuck either writing Apple Accessibility, opening a case with 
AppleCare, or going to the Apple Store. Any of these options will take 
considerable time which I find exceedingly frustrating.
   
  Is anyone else having a problem similar to mine or did I just dream a past 
similar thread?
   
  Alan
   
  From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
  Sent: Monday, March 05, 2018 10:54 AM
  To: VIPhone Mailing List
  Subject: Re: Help Needed with Screen Recording not Capturing Audio
   
  Hi Alan,
   
  I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I 
do a recording, VoiceOver gets quieter; I think it goes to the earpiece - but 
it doesn't stop altogether. I tried the same thing with a 5s and had the same 
results. Maybe try restarting your phone to see if you'll have better luck.
   
  Best,
  Anna
   
   
   




  On Mar 5, 2018, at 10:28 AM, Alan Lemly <wale...@gmail.com> wrote:
   
  Anna,
   
  Thanks so much for the quick reply. The funny thing is that when I follow

Re: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Woody Anna Dresner 
Hi alan,

I'm sorry you couldn't get enough volume on the 7 to make a good recording. I 
was getting similar performance on the X and the 5s, though I didn't do all 
that much with either one. Given that, I would have expected performance to be 
more consistent. I'm glad you were able to fix the problewm with the app at 
least. And now you know more than you ever wanted to about screen recording. LOL

All the best,
Anna




> On Mar 5, 2018, at 6:36 PM, Alan Lemly <wale...@gmail.com> wrote:
> 
> Hi Anna,
>  
> Well, it's been a learning experience although my final comment is that the 
> screen recorder at least on my iPhone 7 doesn't record the Voiceover audio 
> loud enough to be usable. Apple Accessibility was very helpful at making some 
> suggestions and the main thing they helped me with is to turn off my audio 
> ducking setting. Audio ducking has never really worked all that well for me 
> and has consistently been a problem causer with Voiceover. I noticed that 
> when I turned off audio ducking and restarted my phone, the app that had the 
> problem which I was trying to record in order to submit to their Support, now 
> works correctly. I'm leaving audio ducking off going forward.
>  
> I will end this thread by saying that the screen recorder just doesn't work 
> right on my iPhone 7. With wired earpods connected, I hear Voiceover just 
> fine when recording but since audio output is going to the earpods, nothing 
> spoken by Voiceover gets recorded. When I disconnect the earpods and try 
> another screen recording with my volume turned all the way up, I can just 
> barely hear Voiceover enough to generate the recording but the volume is so 
> low on that recording that it could not be submitted to anyone for support 
> purposes. I told this to Apple Accessibility but my sense is that different 
> devices are getting different results with the screen recorder. My support 
> rep has an iPhone X and she seems to be getting pretty good results. Why am I 
> not surprised that their latest $1000+ device works the best. I believe 
> you're getting similar results.
>  
> At least I figured out the issue with my app and no longer need a screen 
> recording. Thanks so much for your help with this thread.
>  
> Alan
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf 
> Of Woody Anna Dresner
> Sent: Monday, March 05, 2018 12:23 PM
> To: VIPhone Mailing List
> Subject: Re: Help Needed with Screen Recording not Capturing Audio
>  
> Hi Alan,
>  
> Try turning up the volume while VoiceOver is speaking through the earpiece. 
> You probably can't get it as loud as would be ideal, but you may be able to 
> get it to a tolerable level. That was my experience
>  
> Best,
> Anna
>  
>  
>  
> 
> 
> On Mar 5, 2018, at 11:31 AM, Alan Lemly <wale...@gmail.com 
> <mailto:wale...@gmail.com>> wrote:
>  
> Anna,
>  
> Thanks for your help. This is the sort of frustrating inconsistency with iOS 
> and its various devices that I find most offputting When I follow the steps 
> you outlined and leave my wired earpods plugged in, I hear Voiceover just 
> fine through them as I'm making the recording but none of the Voiceover audio 
> is picked up in the recording. I can hear that the microphone is on because 
> the low level hiss is picked up but none of the spoken Voiceover words are 
> recorded. If I have no earpods connected and try to screen record, I can't 
> hear any audio so that making the recording is all but impossible as I'm not 
> getting any audible feedback. When I play that recording within the photos 
> app, I can just barely hear the Voiceover audio but it certainly isn't loud 
> enough to submit it to anyone for tech support with a Voiceover issue.
>  
> I guess I'm stuck either writing Apple Accessibility, opening a case with 
> AppleCare, or going to the Apple Store. Any of these options will take 
> considerable time which I find exceedingly frustrating.
>  
> Is anyone else having a problem similar to mine or did I just dream a past 
> similar thread?
>  
> Alan
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf 
> Of Woody Anna Dresner
> Sent: Monday, March 05, 2018 10:54 AM
> To: VIPhone Mailing List
> Subject: Re: Help Needed with Screen Recording not Capturing Audio
>  
> Hi Alan,
>  
> I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I 
> do a recording, VoiceOver gets quieter; I think it goes to the earpiece - but 
> it doesn't stop altogether. I tried the same th

RE: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Alan Lemly 
Hi Anna,

 

Well, it's been a learning experience although my final comment is that the 
screen recorder at least on my iPhone 7 doesn't record the Voiceover audio loud 
enough to be usable. Apple Accessibility was very helpful at making some 
suggestions and the main thing they helped me with is to turn off my audio 
ducking setting. Audio ducking has never really worked all that well for me and 
has consistently been a problem causer with Voiceover. I noticed that when I 
turned off audio ducking and restarted my phone, the app that had the problem 
which I was trying to record in order to submit to their Support, now works 
correctly. I'm leaving audio ducking off going forward.

 

I will end this thread by saying that the screen recorder just doesn't work 
right on my iPhone 7. With wired earpods connected, I hear Voiceover just fine 
when recording but since audio output is going to the earpods, nothing spoken 
by Voiceover gets recorded. When I disconnect the earpods and try another 
screen recording with my volume turned all the way up, I can just barely hear 
Voiceover enough to generate the recording but the volume is so low on that 
recording that it could not be submitted to anyone for support purposes. I told 
this to Apple Accessibility but my sense is that different devices are getting 
different results with the screen recorder. My support rep has an iPhone X and 
she seems to be getting pretty good results. Why am I not surprised that their 
latest $1000+ device works the best. I believe you're getting similar results.

 

At least I figured out the issue with my app and no longer need a screen 
recording. Thanks so much for your help with this thread.

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
Sent: Monday, March 05, 2018 12:23 PM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi Alan,

 

Try turning up the volume while VoiceOver is speaking through the earpiece. You 
probably can't get it as loud as would be ideal, but you may be able to get it 
to a tolerable level. That was my experience.

 

Best,

Anna

 

 

 





On Mar 5, 2018, at 11:31 AM, Alan Lemly <wale...@gmail.com> wrote:

 

Anna,

 

Thanks for your help. This is the sort of frustrating inconsistency with iOS 
and its various devices that I find most offputting. When I follow the steps 
you outlined and leave my wired earpods plugged in, I hear Voiceover just fine 
through them as I'm making the recording but none of the Voiceover audio is 
picked up in the recording. I can hear that the microphone is on because the 
low level hiss is picked up but none of the spoken Voiceover words are 
recorded. If I have no earpods connected and try to screen record, I can't hear 
any audio so that making the recording is all but impossible as I'm not getting 
any audible feedback. When I play that recording within the photos app, I can 
just barely hear the Voiceover audio but it certainly isn't loud enough to 
submit it to anyone for tech support with a Voiceover issue.

 

I guess I'm stuck either writing Apple Accessibility, opening a case with 
AppleCare, or going to the Apple Store. Any of these options will take 
considerable time which I find exceedingly frustrating.

 

Is anyone else having a problem similar to mine or did I just dream a past 
similar thread?

 

Alan

 

From:  <mailto:viphone@googlegroups.com> viphone@googlegroups.com [ 
<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
Sent: Monday, March 05, 2018 10:54 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi Alan,

 

I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I do 
a recording, VoiceOver gets quieter; I think it goes to the earpiece - but it 
doesn't stop altogether. I tried the same thing with a 5s and had the same 
results. Maybe try restarting your phone to see if you'll have better luck.

 

Best,

Anna

 

 

 






On Mar 5, 2018, at 10:28 AM, Alan Lemly < <mailto:wale...@gmail.com> 
wale...@gmail.com> wrote:

 

Anna,

 

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

 

Thanks again.

 

Alan

 

From:  <mailto:viphone@googlegroups.com> viphone@googlegroups.com [ 
<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help

RE: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread ndagostino3 
Hi:

 

Apple has something called audio rooting.

 

I don’t know mutch about it but, you might want to look at that in settings.

 

Have a good evening

 

 

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Alan 
Lemly
Sent: Monday, March 5, 2018 12:32 PM
To: viphone@googlegroups.com
Subject: RE: Help Needed with Screen Recording not Capturing Audio

 

Anna,

 

Thanks for your help. This is the sort of frustrating inconsistency with iOS 
and its various devices that I find most offputting. When I follow the steps 
you outlined and leave my wired earpods plugged in, I hear Voiceover just fine 
through them as I'm making the recording but none of the Voiceover audio is 
picked up in the recording. I can hear that the microphone is on because the 
low level hiss is picked up but none of the spoken Voiceover words are 
recorded. If I have no earpods connected and try to screen record, I can't hear 
any audio so that making the recording is all but impossible as I'm not getting 
any audible feedback. When I play that recording within the photos app, I can 
just barely hear the Voiceover audio but it certainly isn't loud enough to 
submit it to anyone for tech support with a Voiceover issue.

 

I guess I'm stuck either writing Apple Accessibility, opening a case with 
AppleCare, or going to the Apple Store. Any of these options will take 
considerable time which I find exceedingly frustrating.

 

Is anyone else having a problem similar to mine or did I just dream a past 
similar thread?

 

Alan

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
[mailto:viphone@googlegroups.com] On Behalf Of Woody Anna Dresner
Sent: Monday, March 05, 2018 10:54 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi Alan,

 

I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I do 
a recording, VoiceOver gets quieter; I think it goes to the earpiece - but it 
doesn't stop altogether. I tried the same thing with a 5s and had the same 
results. Maybe try restarting your phone to see if you'll have better luck.

 

Best,

Anna

 

 

 

 

On Mar 5, 2018, at 10:28 AM, Alan Lemly <wale...@gmail.com 
<mailto:wale...@gmail.com> > wrote:

 

Anna,

 

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

 

Thanks again.

 

Alan

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
[mailto:viphone@googlegroups.com] On Behalf Of Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi alan,

 

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

 

Best,

Anna

 

 

 





On Mar 5, 2018, at 9:24 AM, Alan Lemly < <mailto:wale...@gmail.com> 
wale...@gmail.com> wrote:

 

Hello List,

 

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

 

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?

 

I would very much appreciate any assistance so I can submit a recording which 
also contains audio.

 

Alan Lemly

 

-- 
The following information is important for all members of the V iPhone list
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at:   
<mailto:mk...@ucla.edu> mk...@ucla.edu. Your list owner is Cara Quinn - you can 
reach Cara at  <mailto:caraqu...@caraquinn.com> caraqu...@caraquinn.com
 
The archives for this list can be searched at:
 <http://www.mail-archive.com/viphon

Re: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Woody Anna Dresner 
Hi Alan,

Try turning up the volume while VoiceOver is speaking through the earpiece. You 
probably can't get it as loud as would be ideal, but you may be able to get it 
to a tolerable level. That was my experience.

Best,
Anna




> On Mar 5, 2018, at 11:31 AM, Alan Lemly <wale...@gmail.com> wrote:
> 
> Anna,
>  
> Thanks for your help. This is the sort of frustrating inconsistency with iOS 
> and its various devices that I find most offputting. When I follow the steps 
> you outlined and leave my wired earpods plugged in, I hear Voiceover just 
> fine through them as I'm making the recording but none of the Voiceover audio 
> is picked up in the recording. I can hear that the microphone is on because 
> the low level hiss is picked up but none of the spoken Voiceover words are 
> recorded. If I have no earpods connected and try to screen record, I can't 
> hear any audio so that making the recording is all but impossible as I'm not 
> getting any audible feedback. When I play that recording within the photos 
> app, I can just barely hear the Voiceover audio but it certainly isn't loud 
> enough to submit it to anyone for tech support with a Voiceover issue.
>  
> I guess I'm stuck either writing Apple Accessibility, opening a case with 
> AppleCare, or going to the Apple Store. Any of these options will take 
> considerable time which I find exceedingly frustrating.
>  
> Is anyone else having a problem similar to mine or did I just dream a past 
> similar thread?
>  
> Alan
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf 
> Of Woody Anna Dresner
> Sent: Monday, March 05, 2018 10:54 AM
> To: VIPhone Mailing List
> Subject: Re: Help Needed with Screen Recording not Capturing Audio
>  
> Hi Alan,
>  
> I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I 
> do a recording, VoiceOver gets quieter; I think it goes to the earpiece - but 
> it doesn't stop altogether. I tried the same thing with a 5s and had the same 
> results. Maybe try restarting your phone to see if you'll have better luck.
>  
> Best,
> Anna
>  
>  
>  
> 
> 
> On Mar 5, 2018, at 10:28 AM, Alan Lemly <wale...@gmail.com 
> <mailto:wale...@gmail.com>> wrote:
>  
> Anna,
>  
> Thanks so much for the quick reply. The funny thing is that when I follow 
> your instructions and turn the microphone on,Voiceover goes quiet and I have 
> to lock my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall 
> reading about an issue with the screen recorder and maybe I've just stepped 
> into it. I really want to be able to use this feature to record video with 
> the Voiceover audio but I'm either still leaving off a step or something is 
> not working right.
>  
> Thanks again.
>  
> Alan
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf 
> Of Woody Anna Dresner
> Sent: Monday, March 05, 2018 9:31 AM
> To: VIPhone Mailing List
> Subject: Re: Help Needed with Screen Recording not Capturing Audio
>  
> Hi alan,
>  
> It sounds like the mic was off during the recording. To turn it on, press 
> hard on the Screen Recording button if you have 3D Touch, or double-tap and 
> hold it, flick to Open Controls, and double-tap. You'll be able to turn the 
> mic on on the screen that opens. Once it's on, it should be on for all future 
> recordings unless you turn it off.
>  
> Best,
> Anna
>  
>  
>  
> 
> 
> 
> On Mar 5, 2018, at 9:24 AM, Alan Lemly <wale...@gmail.com 
> <mailto:wale...@gmail.com>> wrote:
>  
> Hello List,
>  
> I apologize if this has already been addressed but it wasn't pertinent to me 
> then if it has.
>  
> I'm reporting an issue with one of my apps and their support person has asked 
> that I capture a screen recording that plays the video and audio of what I'm 
> experiencing. I added the screen recorder control to control center as 
> explained in the Apple Support article and used it to record a one plus 
> minute session with the app in question. However, when I retrieved and played 
> the video from the Photos app, no audio was captured. Is there a bug causing 
> this issue or is there some step I omitted that is needed to also capture the 
> audio?
>  
> I would very much appreciate any assistance so I can submit a recording which 
> also contains audio.
>  
> Alan Lemly
>  
> -- 
> The following information is important for all members of the V iPhone list
>  
> If you have any questions or concerns about

RE: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Alan Lemly 
Anna,

 

Thanks for your help. This is the sort of frustrating inconsistency with iOS 
and its various devices that I find most offputting. When I follow the steps 
you outlined and leave my wired earpods plugged in, I hear Voiceover just fine 
through them as I'm making the recording but none of the Voiceover audio is 
picked up in the recording. I can hear that the microphone is on because the 
low level hiss is picked up but none of the spoken Voiceover words are 
recorded. If I have no earpods connected and try to screen record, I can't hear 
any audio so that making the recording is all but impossible as I'm not getting 
any audible feedback. When I play that recording within the photos app, I can 
just barely hear the Voiceover audio but it certainly isn't loud enough to 
submit it to anyone for tech support with a Voiceover issue.

 

I guess I'm stuck either writing Apple Accessibility, opening a case with 
AppleCare, or going to the Apple Store. Any of these options will take 
considerable time which I find exceedingly frustrating.

 

Is anyone else having a problem similar to mine or did I just dream a past 
similar thread?

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
Sent: Monday, March 05, 2018 10:54 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi Alan,

 

I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I do 
a recording, VoiceOver gets quieter; I think it goes to the earpiece - but it 
doesn't stop altogether. I tried the same thing with a 5s and had the same 
results. Maybe try restarting your phone to see if you'll have better luck.

 

Best,

Anna

 

 

 





On Mar 5, 2018, at 10:28 AM, Alan Lemly <wale...@gmail.com> wrote:

 

Anna,

 

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

 

Thanks again.

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi alan,

 

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

 

Best,

Anna

 

 

 






On Mar 5, 2018, at 9:24 AM, Alan Lemly < <mailto:wale...@gmail.com> 
wale...@gmail.com> wrote:

 

Hello List,

 

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

 

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?

 

I would very much appreciate any assistance so I can submit a recording which 
also contains audio.

 

Alan Lemly

 

-- 
The following information is important for all members of the V iPhone list
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at:   
<mailto:mk...@ucla.edu> mk...@ucla.edu. Your list owner is Cara Quinn - you can 
reach Cara at  <mailto:caraqu...@caraquinn.com> caraqu...@caraquinn.com
 
The archives for this list can be searched at:
 <http://www.mail-archive.com/viphone@googlegroups.com/> 
http://www.mail-archive.com/viphone@googlegroups.com/
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Re: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Woody Anna Dresner 
Hi Tom,

Screen Recording is an app you can access through control Center, but you need 
to make it visible first. To do that, go to Settings//Control center, choose 
Customize Controls, and choose Insert Screen Recording.

Best,
Anna


> On Mar 5, 2018, at 9:33 AM, Tom Rash <dadnthed...@gmail.com> wrote:
> 
> Is the screen recording app on the phone or do you need to download it? 
>  
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> <viphone@googlegroups.com <mailto:viphone@googlegroups.com>> On Behalf Of 
> Woody Anna Dresner
> Sent: Monday, March 5, 2018 7:31 AM
> To: VIPhone Mailing List <viphone@googlegroups.com 
> <mailto:viphone@googlegroups.com>>
> Subject: Re: Help Needed with Screen Recording not Capturing Audio
>  
> Hi alan,
>  
> It sounds like the mic was off during the recording. To turn it on, press 
> hard on the Screen Recording button if you have 3D Touch, or double-tap and 
> hold it, flick to Open Controls, and double-tap. You'll be able to turn the 
> mic on on the screen that opens. Once it's on, it should be on for all future 
> recordings unless you turn it off.
>  
> Best,
> Anna
>  
>  
>  
> 
> 
>> On Mar 5, 2018, at 9:24 AM, Alan Lemly <wale...@gmail.com 
>> <mailto:wale...@gmail.com>> wrote:
>>  
>> Hello List,
>>  
>> I apologize if this has already been addressed but it wasn't pertinent to me 
>> then if it has.
>>  
>> I'm reporting an issue with one of my apps and their support person has 
>> asked that I capture a screen recording that plays the video and audio of 
>> what I'm experiencing. I added the screen recorder control to control center 
>> as explained in the Apple Support article and used it to record a one plus 
>> minute session with the app in question. However, when I retrieved and 
>> played the video from the Photos app, no audio was captured. Is there a bug 
>> causing this issue or is there some step I omitted that is needed to also 
>> capture the audio?
>>  
>> I would very much appreciate any assistance so I can submit a recording 
>> which also contains audio.
>>  
>> Alan Lemly
>>  
>> -- 
>> The following information is important for all members of the V iPhone list
>>  
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>>  
>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
>> mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>>  
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/viphone@googlegroups.com/ 
>> <http://www.mail-archive.com/viphone@googlegroups.com/>
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "VIPhone" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to viphone+unsubscr...@googlegroups.com 
>> <mailto:viphone+unsubscr...@googlegroups.com>.
>> To post to this group, send email to viphone@googlegroups.com 
>> <mailto:viphone@googlegroupscom>.
>> Visit this group at https://groups.google.com/group/viphone 
>> <https://groups.google.com/group/viphone>.
>> For more options, visit https://groups.google.com/d/optout 
>> <https://groups.google.com/d/optout>.
> 
>  
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
> mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/ 
> <http://www.mail-archive.com/viphone@googlegroups.com/>
> --- 
> You received this message because you are subscribed to the Google Groups 
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to viphone+unsubscr...@googlegroups.com 
> <mailto:viphone+unsubscr...@googlegroups.com>.
&

Re: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Woody Anna Dresner 
Hi Alan,

I have an iPhone X. I didn't have a luck-up when I turned on the mic. When I do 
a recording, VoiceOver gets quieter; I think it goes to the earpiece - but it 
doesn't stop altogether. I tried the same thing with a 5s and had the same 
results. Maybe try restarting your phone to see if you'll have better luck.

Best,
Anna




> On Mar 5, 2018, at 10:28 AM, Alan Lemly <wale...@gmail.com> wrote:
> 
> Anna,
>  
> Thanks so much for the quick reply. The funny thing is that when I follow 
> your instructions and turn the microphone on,Voiceover goes quiet and I have 
> to lock my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall 
> reading about an issue with the screen recorder and maybe I've just stepped 
> into it. I really want to be able to use this feature to record video with 
> the Voiceover audio but I'm either still leaving off a step or something is 
> not working right.
>  
> Thanks again.
>  
> Alan
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Woody Anna Dresner
> Sent: Monday, March 05, 2018 9:31 AM
> To: VIPhone Mailing List
> Subject: Re: Help Needed with Screen Recording not Capturing Audio
>  
> Hi alan,
>  
> It sounds like the mic was off during the recording. To turn it on, press 
> hard on the Screen Recording button if you have 3D Touch, or double-tap and 
> hold it, flick to Open Controls, and double-tap. You'll be able to turn the 
> mic on on the screen that opens. Once it's on, it should be on for all future 
> recordings unless you turn it off.
>  
> Best,
> Anna
>  
>  
>  
> 
> 
> On Mar 5, 2018, at 9:24 AM, Alan Lemly <wale...@gmail.com 
> <mailto:wale...@gmail.com>> wrote:
>  
> Hello List,
>  
> I apologize if this has already been addressed but it wasn't pertinent to me 
> then if it has.
>  
> I'm reporting an issue with one of my apps and their support person has asked 
> that I capture a screen recording that plays the video and audio of what I'm 
> experiencing. I added the screen recorder control to control center as 
> explained in the Apple Support article and used it to record a one plus 
> minute session with the app in question. However, when I retrieved and played 
> the video from the Photos app, no audio was captured. Is there a bug causing 
> this issue or is there some step I omitted that is needed to also capture the 
> audio?
>  
> I would very much appreciate any assistance so I can submit a recording which 
> also contains audio.
>  
> Alan Lemly
>  
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RE: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Alan Lemly 
Anna,

 

Thanks so much for the quick reply. The funny thing is that when I follow your 
instructions and turn the microphone on,Voiceover goes quiet and I have to lock 
my iPhone 7 running iOS 11.2.6 to get it back. I seem to recall reading about 
an issue with the screen recorder and maybe I've just stepped into it. I really 
want to be able to use this feature to record video with the Voiceover audio 
but I'm either still leaving off a step or something is not working right.

 

Thanks again.

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Woody Anna Dresner
Sent: Monday, March 05, 2018 9:31 AM
To: VIPhone Mailing List
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi alan,

 

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

 

Best,

Anna

 

 

 





On Mar 5, 2018, at 9:24 AM, Alan Lemly <wale...@gmail.com> wrote:

 

Hello List,

 

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

 

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?

 

I would very much appreciate any assistance so I can submit a recording which 
also contains audio.

 

Alan Lemly

 

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RE: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Tom Rash 
Is the screen recording app on the phone or do you need to download it? 

 

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Woody 
Anna Dresner
Sent: Monday, March 5, 2018 7:31 AM
To: VIPhone Mailing List <viphone@googlegroups.com>
Subject: Re: Help Needed with Screen Recording not Capturing Audio

 

Hi alan,

 

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

 

Best,

Anna

 

 

 





On Mar 5, 2018, at 9:24 AM, Alan Lemly <wale...@gmail.com 
<mailto:wale...@gmail.com> > wrote:

 

Hello List,

 

I apologize if this has already been addressed but it wasn't pertinent to me 
then if it has.

 

I'm reporting an issue with one of my apps and their support person has asked 
that I capture a screen recording that plays the video and audio of what I'm 
experiencing. I added the screen recorder control to control center as 
explained in the Apple Support article and used it to record a one plus minute 
session with the app in question. However, when I retrieved and played the 
video from the Photos app, no audio was captured. Is there a bug causing this 
issue or is there some step I omitted that is needed to also capture the audio?

 

I would very much appreciate any assistance so I can submit a recording which 
also contains audio.

 

Alan Lemly

 

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https://groups.google.com/d/optout.

 

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Re: Help Needed with Screen Recording not Capturing Audio

2018-03-05 Thread Woody Anna Dresner 
Hi alan,

It sounds like the mic was off during the recording. To turn it on, press hard 
on the Screen Recording button if you have 3D Touch, or double-tap and hold it, 
flick to Open Controls, and double-tap. You'll be able to turn the mic on on 
the screen that opens. Once it's on, it should be on for all future recordings 
unless you turn it off.

Best,
Anna




> On Mar 5, 2018, at 9:24 AM, Alan Lemly  wrote:
> 
> Hello List,
>  
> I apologize if this has already been addressed but it wasn't pertinent to me 
> then if it has.
>  
> I'm reporting an issue with one of my apps and their support person has asked 
> that I capture a screen recording that plays the video and audio of what I'm 
> experiencing. I added the screen recorder control to control center as 
> explained in the Apple Support article and used it to record a one plus 
> minute session with the app in question. However, when I retrieved and played 
> the video from the Photos app, no audio was captured. Is there a bug causing 
> this issue or is there some step I omitted that is needed to also capture the 
> audio?
>  
> I would very much appreciate any assistance so I can submit a recording which 
> also contains audio.
>  
> Alan Lemly
> 
> -- 
> The following information is important for all members of the V iPhone list
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
> mk...@ucla.edu . Your list owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com 
>  
> The archives for this list can be searched at:
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> 
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