Re: [WISPA] I missed billing a customer for 15 months !
We contact people and try to work out a payment schedule to get them caught up. It's BOTH people's fault. You made a mistake and didn't bill him. He made a mistake by not telling you about it. Usually we end up eating half and they end up paying half. AND we don't to that at all often grin marlon - Original Message - From: Jenco Wireless [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Sunday, December 10, 2006 3:01 PM Subject: [WISPA] I missed billing a customer for 15 months ! Hi. About 15 months ago I had my main tower get hit by lightning (catastrophic hit). It took me a little while to get all of the bugs worked out with the repairs. During this time I had a customer's credit card get declined. I deactivated his card, then forgot to move him to our invoicing system. He never called to say hey - I'm not getting billed (imagine that), and I just now did a credit card check to find this problem. What would you do? a) My mistake - let it go. Bill him from the current month. b) Try to bill his CC for the full amount (ouch!!) (Our customers sign an agreement that we will automatically bill their CC monthly). c) Send him a bill for the full amount. d) Disconnect his service and let the past un-charges slide, then charge him $200 to reconnect his service. e) Any other ideas? I am opting for a above because it was my mistake. Thanks, Brad H -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
Unless I knew him really well (probably not even then) I'd not have emailed. I'd call on an issue like this. If I were you I'd follow up with a phone call. laters, marlon - Original Message - From: Jenco Wireless [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Sunday, December 10, 2006 6:26 PM Subject: Re: [WISPA] I missed billing a customer for 15 months ! I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** On 12/10/06, Jenco Wireless [EMAIL PROTECTED] wrote: Thanks everyone ! On 12/10/06, Scott Reed [EMAIL PROTECTED] wrote: I would also go to customer and explain what happened. Most people expect to pay for what they get. I would probably accept what ever he offered, but if less than 1/2, I might suggest the 1/2. Jenco Wireless wrote: Hi. About 15 months ago I had my main tower get hit by lightning (catastrophic hit). It took me a little while to get all of the bugs worked out with the repairs. During this time I had a customer's credit card get declined. I deactivated his card, then forgot to move him to our invoicing system. He never called to say hey - I'm not getting billed (imagine that), and I just now did a credit card check to find this problem. What would you do? a) My mistake - let it go. Bill him from the current month. b) Try to bill his CC for the full amount (ouch!!) (Our customers sign an agreement that we will automatically bill their CC monthly). c) Send him a bill for the full amount. d) Disconnect his service and let the past un-charges slide, then charge him $200 to reconnect his service. e) Any other ideas? I am opting for a above because it was my mistake. Thanks, Brad H -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] I missed billing a customer for 15 months !
Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] I want one!!!
http://www.ustower.com/portables.html Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I want one!!!
Wow! Me, too. Any idea on pricing? Marlon K. Schafer (509) 982-2181 wrote: http://www.ustower.com/portables.html Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] I want one!!!
I just ordered the catalog and made a call. I will let you know about pricing!! Regards, David Weddell Director of Sales 260 827 2551 Office 800 363 4881 Ext 2551 260 273 7547 Cell www.onlyinternet.net www.oibw.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Reed Sent: Monday, December 11, 2006 5:25 PM To: WISPA General List Subject: Re: [WISPA] I want one!!! Wow! Me, too. Any idea on pricing? Marlon K. Schafer (509) 982-2181 wrote: http://www.ustower.com/portables.html Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I want one!!!
Let's start guessing 107ft unit like displayed on the website I'm going to guess $45,000. Travis Microserv Scott Reed wrote: Wow! Me, too. Any idea on pricing? Marlon K. Schafer (509) 982-2181 wrote: http://www.ustower.com/portables.html Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] I want one!!!
about 50k. I remember getting rambunxious a while back. That call calmed me down :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Weddell Sent: Monday, December 11, 2006 5:35 PM To: 'WISPA General List' Subject: RE: [WISPA] I want one!!! I just ordered the catalog and made a call. I will let you know about pricing!! Regards, David Weddell Director of Sales 260 827 2551 Office 800 363 4881 Ext 2551 260 273 7547 Cell www.onlyinternet.net www.oibw.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Reed Sent: Monday, December 11, 2006 5:25 PM To: WISPA General List Subject: Re: [WISPA] I want one!!! Wow! Me, too. Any idea on pricing? Marlon K. Schafer (509) 982-2181 wrote: http://www.ustower.com/portables.html Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.15/580 - Release Date: 12/8/2006 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Need opinion
Hi i have a problem i need to establish a wireless link betwen my ofice and another ofice there are a hill betwen so what equipment or vendors do i have to contact: look! NOC -- POP -- OFFICE -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Need opinion
Carlos, It all depends on how big a hill and what speed you need. There is some PtP equipment (Motorola PtP, formerly Orthogon) that can talk over the hill in one link if the hill is not too big or the distance is not too long. Other option is to put another repeater in between. But that means another radio site. If you want to send me latitude and longitude of both sites I can see if the one radio link will work. Mike B Carlos A. Garcia G wrote: Hi i have a problem i need to establish a wireless link betwen my ofice and another ofice there are a hill betwen so what equipment or vendors do i have to contact: look! NOC -- POP -- OFFICE -- Mike Brownson Electro-comm Distributing 5015 Paris St Denver, CO 80239 www.electro-comm.com (303) 371-8182 x112, (800) 525-0173 Your 24x7 support staff is at www.ShopECBIZ.com Interested in Metro WiFi? We have solutions Coming soon from Tranzeo, 900MHz PtMP We are having our 13th annual EC Expo January 17-19, 2007 in Denver Colorado. There is 2 days of training from Canopy, Airaya, Bridgewave, Dragonwave, Tranzeo, Stratex, Inscape data, Trylon and Polyphaser. The exhibits will be on Friday January 19th. Visit www.ec-expo.com for registration and information. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Need opinion
Thank u very much, but the question it is, i do not know many equipments, i have only work with cisco aironet, the last time i do something similar and get the cisco 1300 series the problem it is that in order that this work i have to use 4 radios 1300--[1300 -ethernet-1300]--1300 and what i need it is to know for example: the proxim LMG22 work in 5.8 and can be used as: LMG22--LMG22--LMG22 im currently looking with cisco, proxym, trango, mikrotik but i dont get the answer that im looking for. Mike Brownson escribió: Carlos, It all depends on how big a hill and what speed you need. There is some PtP equipment (Motorola PtP, formerly Orthogon) that can talk over the hill in one link if the hill is not too big or the distance is not too long. Other option is to put another repeater in between. But that means another radio site. If you want to send me latitude and longitude of both sites I can see if the one radio link will work. Mike B Carlos A. Garcia G wrote: Hi i have a problem i need to establish a wireless link betwen my ofice and another ofice there are a hill betwen so what equipment or vendors do i have to contact: look! NOC -- POP -- OFFICE -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
He will probably be with you forever and send many new clients your way. I find it means alot to people when you do business like that. I do alot of bid jobs and when I finish much quicker than I alloted for I always add a little something extra. Superior Wireless New Orleans,La. www.superior1.com - Original Message - From: Jenco Wireless [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, December 11, 2006 7:59 PM Subject: Re: [WISPA] I missed billing a customer for 15 months ! Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
I am betting the goodwill will buy you much business in the future. I know I tend to get more customers from taking a fair and equitable stance with my customers on issues. You did a good thing. Merry Christmas! Scriv Jenco Wireless wrote: Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Need opinion
StarOS with WAR boards. Depending on the speed you need and your budget, you could go with either the WAR2 or WAR4 boards. This platform gives you great flexibility being able to use 900MHz, 2.4 and 5GHz. WAR2 - dual ethernet, dual radio (mpci), 266MHz CPU WAR4 - dual ethernet, quad radio (mpci), 533MHz CPU so your setup would be NOC POPOffice WAR WAR WAR 3 radios instead of 4. www.star-os.com On 12/11/06, Carlos A. Garcia G [EMAIL PROTECTED] wrote: Thank u very much, but the question it is, i do not know many equipments, i have only work with cisco aironet, the last time i do something similar and get the cisco 1300 series the problem it is that in order that this work i have to use 4 radios 1300--[1300 -ethernet-1300]--1300 and what i need it is to know for example: the proxim LMG22 work in 5.8 and can be used as: LMG22--LMG22--LMG22 im currently looking with cisco, proxym, trango, mikrotik but i dont get the answer that im looking for. Mike Brownson escribió: Carlos, It all depends on how big a hill and what speed you need. There is some PtP equipment (Motorola PtP, formerly Orthogon) that can talk over the hill in one link if the hill is not too big or the distance is not too long. Other option is to put another repeater in between. But that means another radio site. If you want to send me latitude and longitude of both sites I can see if the one radio link will work. Mike B Carlos A. Garcia G wrote: Hi i have a problem i need to establish a wireless link betwen my ofice and another ofice there are a hill betwen so what equipment or vendors do i have to contact: look! NOC -- POP -- OFFICE -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Chad Halsted The Computer Works Conway, AR www.tcworks.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
I think you gave too much! From the looks of your email, he would have been thrilled with 15-25%. However, I don't fault you for erring on the customer's side. :) On 12/11/06 7:59 PM, Jenco Wireless [EMAIL PROTECTED] wrote: Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
