Re: [WISPA] Are Ubiquiti cables failing???

[Ben Moore]

yeah, 3 months ago, this definitely shouldn't exist.  Can you send me
pics?  ben.mo...@ubnt.com  Where was this purchased?

Thanks,
Ben

On Sat, Nov 3, 2012 at 9:24 PM, Josh Luthman wrote:

> 3 months ago Level 1 shouldn't exist.  The retailer probably has it
> labeled incorrectly.  Level 1 and 2 essentially "became" Pro and Carrier.
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
> On Sat, Nov 3, 2012 at 11:22 PM, Tom Sharples wrote:
>
>>  It's "Toughcable Pro Level 1" We bought the roll maybe 3 months ago.
>>
>> Thanks,
>>
>> Tom S.
>>
>>
>>
>> On 11/3/2012 7:31 PM, Ben Moore wrote:
>>
>> Hi Tom,
>>
>> Is this the TC-L1/L2 or the Carrier/Pro?
>>
>> Thanks,
>> Ben
>>
>> On Sat, Nov 3, 2012 at 1:48 PM, Tom Sharples wrote:
>>
>>>  Ben can you provide a list of batch-codes that are known bad, or at
>>> least verify if one we have in stock is known bad? I'm looking at a roll
>>> here with these codes on the wrapper: NI HK 102354 11206 1250 Is that bad
>>> or good?
>>>
>>> Thanks,
>>>
>>> Tom S.
>>>
>>>
>>>
>>> On 11/3/2012 9:47 AM, Ben Moore wrote:
>>>
>>> Hi Rick,
>>>
>>>  I will add a little more to this...The cable itself was tested
>>> thoroughly prior to release (UV, outdoor rating, etc...).  The cable passed
>>> all testing.  Unfortunately, some of the cable did not have the same
>>> quality as the cable that was tested/passed testing.  We have corrected
>>> this and moved away from the vendor that caused these issues.  The new
>>> cable has not had any issues.
>>>
>>>  As stated, we will work any customer that has experienced problems
>>> with the cable.  Please contact us directly.
>>>
>>>  Thanks,
>>> Ben
>>>
>>> On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:
>>>
  I just heard about these problems last week at WISPAPALOOZA from Matt
 Villarreal.  It sounds like a serious issue and one that should be
 addressed by the manufacturer.  While Ubiquiti is a great partner for WISPA
 and the industry, they do need to take responsibility for products
 developed and pushed to market without proper testing.  I am BCC copying
 Ben Moore to see what they intend to do about this problem.  It will be
 interesting to know how many reels of this defective cable were sold,
 whether the defective coating has been corrected and whether replacement
 cable will be shipped.



 It would be the best interest of everyone if class action can be
 avoided.  Let’s come to the table and come to a satisfactory conclusion for
 all.  I will await Ben and Ubiquiti’s response before taking any further
 steps.



 *Where there is a Wisp, there is a 
 way!
 *



 Respectfully,

 * *

 *Rick Harnish*

 Executive Director

 WISPA

 260-307-4000 cell

 866-317-2851 Option 2 WISPA Office

 Skype: rick.harnish.

 rharn...@wispa.org

 adm...@wispa.org (Trina and Rick)









 > -Original Message-

 > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
 On

 > Behalf Of Paolo Di Francesco

 > Sent: Saturday, November 03, 2012 8:03 AM

 > To: WISPA General List

 > Subject: Re: [WISPA] Are Ubiquiti cables failing???

 >

 > Hi all

 >

 > any feedback (positive or negative) regarding the new "TOUGHCable
 CARRIER"

 > ?

 >

 > Just for curiosity: Anybody thinking of a class action ?

 >

 > It's not only the value of the cable or smoked devices itself, it's
 also the service

 > interruption

 >

 > Thank you

 >

 > > I just saw our first failure a couple weeks ago, it was consistent

 > > with photos I've seen of other ubnt toughcable failures. The jacket

 > > has turned from the original grey color to a translucent green, and

 > > hairline cracks then develop across the diameter of the cable.
 Almost

 > > like the plastic has shrunk, imagine alligator skin. In this
 failure,

 > > the POE was soaked and the radio had a blown eth port. Complete new

 > > install for the customer, except the roof tripod.

 > >

 > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 

 > wrote:

 > >> Steve do you know specifically what failed yet? Did random holes
 just

 > >> appear in the sheath? Is yours the black or green? I'm worried

 > >> because we've been recommending this shielded cable to all our

 > >> customers esp. in lighting-prone areas like OK.

 > >>

 > >> Tom S.

 > >>

 > >> - Original Message -

 > >> From: "Steve Barnes" 

 > >> To: "WISPA Gen

Re: [WISPA] Are Ubiquiti cables failing???

[Josh Luthman]

3 months ago Level 1 shouldn't exist.  The retailer probably has it labeled
incorrectly.  Level 1 and 2 essentially "became" Pro and Carrier.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Sat, Nov 3, 2012 at 11:22 PM, Tom Sharples  wrote:

>  It's "Toughcable Pro Level 1" We bought the roll maybe 3 months ago.
>
> Thanks,
>
> Tom S.
>
>
>
> On 11/3/2012 7:31 PM, Ben Moore wrote:
>
> Hi Tom,
>
> Is this the TC-L1/L2 or the Carrier/Pro?
>
> Thanks,
> Ben
>
> On Sat, Nov 3, 2012 at 1:48 PM, Tom Sharples  wrote:
>
>>  Ben can you provide a list of batch-codes that are known bad, or at
>> least verify if one we have in stock is known bad? I'm looking at a roll
>> here with these codes on the wrapper: NI HK 102354 11206 1250 Is that bad
>> or good?
>>
>> Thanks,
>>
>> Tom S.
>>
>>
>>
>> On 11/3/2012 9:47 AM, Ben Moore wrote:
>>
>> Hi Rick,
>>
>>  I will add a little more to this...The cable itself was tested
>> thoroughly prior to release (UV, outdoor rating, etc...).  The cable passed
>> all testing.  Unfortunately, some of the cable did not have the same
>> quality as the cable that was tested/passed testing.  We have corrected
>> this and moved away from the vendor that caused these issues.  The new
>> cable has not had any issues.
>>
>>  As stated, we will work any customer that has experienced problems with
>> the cable.  Please contact us directly.
>>
>>  Thanks,
>> Ben
>>
>> On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:
>>
>>>  I just heard about these problems last week at WISPAPALOOZA from Matt
>>> Villarreal.  It sounds like a serious issue and one that should be
>>> addressed by the manufacturer.  While Ubiquiti is a great partner for WISPA
>>> and the industry, they do need to take responsibility for products
>>> developed and pushed to market without proper testing.  I am BCC copying
>>> Ben Moore to see what they intend to do about this problem.  It will be
>>> interesting to know how many reels of this defective cable were sold,
>>> whether the defective coating has been corrected and whether replacement
>>> cable will be shipped.
>>>
>>>
>>>
>>> It would be the best interest of everyone if class action can be
>>> avoided.  Let’s come to the table and come to a satisfactory conclusion for
>>> all.  I will await Ben and Ubiquiti’s response before taking any further
>>> steps.
>>>
>>>
>>>
>>> *Where there is a Wisp, there is a 
>>> way!
>>> *
>>>
>>>
>>>
>>> Respectfully,
>>>
>>> * *
>>>
>>> *Rick Harnish*
>>>
>>> Executive Director
>>>
>>> WISPA
>>>
>>> 260-307-4000 cell
>>>
>>> 866-317-2851 Option 2 WISPA Office
>>>
>>> Skype: rick.harnish.
>>>
>>> rharn...@wispa.org
>>>
>>> adm...@wispa.org (Trina and Rick)
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> > -Original Message-
>>>
>>> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
>>> On
>>>
>>> > Behalf Of Paolo Di Francesco
>>>
>>> > Sent: Saturday, November 03, 2012 8:03 AM
>>>
>>> > To: WISPA General List
>>>
>>> > Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>>
>>> >
>>>
>>> > Hi all
>>>
>>> >
>>>
>>> > any feedback (positive or negative) regarding the new "TOUGHCable
>>> CARRIER"
>>>
>>> > ?
>>>
>>> >
>>>
>>> > Just for curiosity: Anybody thinking of a class action ?
>>>
>>> >
>>>
>>> > It's not only the value of the cable or smoked devices itself, it's
>>> also the service
>>>
>>> > interruption
>>>
>>> >
>>>
>>> > Thank you
>>>
>>> >
>>>
>>> > > I just saw our first failure a couple weeks ago, it was consistent
>>>
>>> > > with photos I've seen of other ubnt toughcable failures. The jacket
>>>
>>> > > has turned from the original grey color to a translucent green, and
>>>
>>> > > hairline cracks then develop across the diameter of the cable. Almost
>>>
>>> > > like the plastic has shrunk, imagine alligator skin. In this failure,
>>>
>>> > > the POE was soaked and the radio had a blown eth port. Complete new
>>>
>>> > > install for the customer, except the roof tripod.
>>>
>>> > >
>>>
>>> > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
>>>
>>> > wrote:
>>>
>>> > >> Steve do you know specifically what failed yet? Did random holes
>>> just
>>>
>>> > >> appear in the sheath? Is yours the black or green? I'm worried
>>>
>>> > >> because we've been recommending this shielded cable to all our
>>>
>>> > >> customers esp. in lighting-prone areas like OK.
>>>
>>> > >>
>>>
>>> > >> Tom S.
>>>
>>> > >>
>>>
>>> > >> - Original Message -
>>>
>>> > >> From: "Steve Barnes" 
>>>
>>> > >> To: "WISPA General List" 
>>>
>>> > >> Sent: Friday, November 02, 2012 9:58 AM
>>>
>>> > >> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>>
>>> > >>
>>>
>>> > >>
>>>
>>> > >>> I had my fist 3 cable failures this week.  Blown radios and POE's.
>>>
>>> > >>> I know that I don't get any credit for labor but I also don't want
>>>
>>> > >>> any new cable that will fail in a year.  I think I will just have
>>>
>

Re: [WISPA] Are Ubiquiti cables failing???

[Tom Sharples]

  
  
It's "Toughcable Pro Level 1" We bought
  the roll maybe 3 months ago.
  
  Thanks,
  
  Tom S.
  
  
  On 11/3/2012 7:31 PM, Ben Moore wrote:

Hi Tom,
  
  Is this the TC-L1/L2 or the Carrier/Pro?
  
  Thanks,
  Ben
  
  On Sat, Nov 3, 2012 at 1:48 PM, Tom
Sharples 
wrote:

  
Ben can you provide a list of batch-codes that are
  known bad, or at least verify if one we have in stock is
  known bad? I'm looking at a roll here with these codes on
  the wrapper: NI HK 102354 11206 1250 Is that bad or good?
  
  Thanks,
  
  Tom S.
  

  
  
  On 11/3/2012 9:47 AM, Ben Moore wrote:

  


  
Hi Rick,
  
  
  I will add a little more to this...The cable
itself was tested thoroughly prior to release (UV,
outdoor rating, etc...).  The cable passed all
testing.  Unfortunately, some of the cable did not
have the same quality as the cable that was
tested/passed testing.  We have corrected this and
moved away from the vendor that caused these issues.
 The new cable has not had any issues.
  
  
  As stated, we will work any customer that has
experienced problems with the cable.  Please contact
us directly.
  
  
  Thanks,
  Ben  
  
On Sat, Nov 3, 2012 at 8:34
  AM, Rick Harnish 
  wrote:
  

  
I just heard about these problems last
  week at WISPAPALOOZA from Matt
  Villarreal.  It sounds like a serious
  issue and one that should be addressed by
  the manufacturer.  While Ubiquiti is a
  great partner for WISPA and the industry,
  they do need to take responsibility for
  products developed and pushed to market
  without proper testing.  I am BCC copying
  Ben Moore to see what they intend to do
  about this problem.  It will be
  interesting to know how many reels of this
  defective cable were sold, whether the
  defective coating has been corrected and
  whether replacement cable will be
  shipped.  
 
It would be the best interest of everyone
  if class action can be avoided.  Let’s
  come to the table and come to a
  satisfactory conclusion for all.  I will
  await Ben and Ubiquiti’s response before
  taking any further steps.
 
Where
there is a Wisp, there is a way!
 
Respectfully,
 
Rick Harnish
Executive Director
WISPA
260-307-4000
  cell
866-317-2851
  Option 2 WISPA Office
Skype: rick.harnish.
 rharn...@wispa.org
adm...@wispa.org
  (Trina and Rick)
  
 
 
 
> -Original Message-
> From: wireless-boun...@wispa.org
  [mailto:wireless-boun...@wispa.org]
  On
> Behalf Of Paolo Di Francesco
> Sent: Saturday, November 03, 2012
  8:03 AM
> To: WISPA General List
> Subject: Re: [WISPA] Are Ubiquiti
  cables failing???
  

Re: [WISPA] [WISPA Members] Are Ubiquiti cables failing???

[Ben Moore]

Thanks Patrick!  Good to see you back in the industry.  Been a while...

On Sat, Nov 3, 2012 at 5:51 PM, Patrick Leary wrote:

> Considering Ben is working hard all Saturday wading into the dialogue
> deeply implies UBNT takes this seriously and cares. That alone says much.
> Props to Ben from a fellow vendor.
>
> Sent from my iPhone
>
> On Nov 3, 2012, at 1:10 PM, "Rick Harnish"  wrote:
>
> I have been in contact with Ben through several emails.  I am confident
> that they are doing their best to address these issues.  This is not the
> type of thing WISPA should be focusing on anyways.  
>
> ** **
>
> *Where there is a Wisp, there is a 
> way!
> *
>
> ** **
>
> Respectfully,**
>
> * *
>
> *Rick Harnish*
>
> Executive Director
>
> WISPA
>
> 260-307-4000 cell
>
> 866-317-2851 Option 2 WISPA Office
>
> Skype: rick.harnish.
>
> rharn...@wispa.org
>
> adm...@wispa.org (Trina and Rick)
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> *From:* members-boun...@wispa.org 
> [mailto:members-boun...@wispa.org]
> *On Behalf Of *Lewis Bergman
> *Sent:* Saturday, November 03, 2012 12:59 PM
> *To:* memb...@wispa.org
> *Subject:* Re: [WISPA Members] Are Ubiquiti cables failing???
>
> ** **
>
> A good example of a good company trying to do a good thing and failing at
> it. Maybe because it is outside of their core competence. No good deed goes
> unpunished.
> Ben could answer but my bet is that they wanted to come out with the cable
> to help their customers with a perceived issue. That issue being quality
> cable at a reasonable price. I doubt Ubiquity thought they were going to
> make a mint off of cable margins.
>
> I would rather see a company like ubiquity focus on their main business
> and churn out great products on a reliable ship schedule than get
> distracted by fringe lines. Of course all of this is easy to say in the
> middle of a storm. I would likely be praising them and their cable if there
> weren't so many issues. I am just glad I didn't buy much of it.
>
> 
>
> Lewis Bergman
>
> Texas Communications
>
> 4309 Maple St.
>
> Abilene, TX 79602-8099
>
> 325-695-6962 x 1601
>
> 325-439-0533 cell
>
> On 11/3/2012 11:47 AM, Ben Moore wrote:
>
> Hi Rick, 
>
> ** **
>
> I will add a little more to this...The cable itself was tested thoroughly
> prior to release (UV, outdoor rating, etc...).  The cable passed all
> testing.  Unfortunately, some of the cable did not have the same quality as
> the cable that was tested/passed testing.  We have corrected this and moved
> away from the vendor that caused these issues.  The new cable has not had
> any issues.
>
> ** **
>
> As stated, we will work any customer that has experienced problems with
> the cable.  Please contact us directly.
>
> ** **
>
> Thanks,
>
> Ben  
>
> ** **
>
> On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:**
> **
>
> I just heard about these problems last week at WISPAPALOOZA from Matt
> Villarreal.  It sounds like a serious issue and one that should be
> addressed by the manufacturer.  While Ubiquiti is a great partner for WISPA
> and the industry, they do need to take responsibility for products
> developed and pushed to market without proper testing.  I am BCC copying
> Ben Moore to see what they intend to do about this problem.  It will be
> interesting to know how many reels of this defective cable were sold,
> whether the defective coating has been corrected and whether replacement
> cable will be shipped.  
>
>  
>
> It would be the best interest of everyone if class action can be avoided.
> Let’s come to the table and come to a satisfactory conclusion for all.  I
> will await Ben and Ubiquiti’s response before taking any further steps.***
> *
>
>  
>
> *Where there is a Wisp, there is a 
> way!
> *
>
>  
>
> Respectfully,
>
> * *
>
> *Rick Harnish*
>
> Executive Director
>
> WISPA
>
> 260-307-4000 cell
>
> 866-317-2851 Option 2 WISPA Office
>
> Skype: rick.harnish.
>
> rharn...@wispa.org
>
> adm...@wispa.org (Trina and Rick)
>
>  
>
>  
>
>  
>
>  
>
> > -Original Message-
>
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On*
> ***
>
> > Behalf Of Paolo Di Francesco
>
> > Sent: Saturday, November 03, 2012 8:03 AM
>
> > To: WISPA General List
>
> > Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> > 
>
> > Hi all
>
> > 
>
> > any feedback (positive or negative) regarding the new "TOUGHCable
> CARRIER"
>
> > ?
>
> > 
>
> > Just for curiosity: Anybody thinking of a class action ?
>
> > 
>
> > It's not only the value of the cable or smoked devices itself, it's also
> the service
>
> > interruption
>
> > 
>
> > Thank you
>
> > 
>
> > > I just saw our first fail

Re: [WISPA] Are Ubiquiti cables failing???

[Ben Moore]

Hi Tom,

Is this the TC-L1/L2 or the Carrier/Pro?

Thanks,
Ben

On Sat, Nov 3, 2012 at 1:48 PM, Tom Sharples  wrote:

>  Ben can you provide a list of batch-codes that are known bad, or at
> least verify if one we have in stock is known bad? I'm looking at a roll
> here with these codes on the wrapper: NI HK 102354 11206 1250 Is that bad
> or good?
>
> Thanks,
>
> Tom S.
>
>
>
> On 11/3/2012 9:47 AM, Ben Moore wrote:
>
> Hi Rick,
>
>  I will add a little more to this...The cable itself was tested
> thoroughly prior to release (UV, outdoor rating, etc...).  The cable passed
> all testing.  Unfortunately, some of the cable did not have the same
> quality as the cable that was tested/passed testing.  We have corrected
> this and moved away from the vendor that caused these issues.  The new
> cable has not had any issues.
>
>  As stated, we will work any customer that has experienced problems with
> the cable.  Please contact us directly.
>
>  Thanks,
> Ben
>
> On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:
>
>>  I just heard about these problems last week at WISPAPALOOZA from Matt
>> Villarreal.  It sounds like a serious issue and one that should be
>> addressed by the manufacturer.  While Ubiquiti is a great partner for WISPA
>> and the industry, they do need to take responsibility for products
>> developed and pushed to market without proper testing.  I am BCC copying
>> Ben Moore to see what they intend to do about this problem.  It will be
>> interesting to know how many reels of this defective cable were sold,
>> whether the defective coating has been corrected and whether replacement
>> cable will be shipped.
>>
>>
>>
>> It would be the best interest of everyone if class action can be
>> avoided.  Let’s come to the table and come to a satisfactory conclusion for
>> all.  I will await Ben and Ubiquiti’s response before taking any further
>> steps.
>>
>>
>>
>> *Where there is a Wisp, there is a 
>> way!
>> *
>>
>>
>>
>> Respectfully,
>>
>> * *
>>
>> *Rick Harnish*
>>
>> Executive Director
>>
>> WISPA
>>
>> 260-307-4000 cell
>>
>> 866-317-2851 Option 2 WISPA Office
>>
>> Skype: rick.harnish.
>>
>> rharn...@wispa.org
>>
>> adm...@wispa.org (Trina and Rick)
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> > -Original Message-
>>
>> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>>
>> > Behalf Of Paolo Di Francesco
>>
>> > Sent: Saturday, November 03, 2012 8:03 AM
>>
>> > To: WISPA General List
>>
>> > Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>
>> >
>>
>> > Hi all
>>
>> >
>>
>> > any feedback (positive or negative) regarding the new "TOUGHCable
>> CARRIER"
>>
>> > ?
>>
>> >
>>
>> > Just for curiosity: Anybody thinking of a class action ?
>>
>> >
>>
>> > It's not only the value of the cable or smoked devices itself, it's
>> also the service
>>
>> > interruption
>>
>> >
>>
>> > Thank you
>>
>> >
>>
>> > > I just saw our first failure a couple weeks ago, it was consistent
>>
>> > > with photos I've seen of other ubnt toughcable failures. The jacket
>>
>> > > has turned from the original grey color to a translucent green, and
>>
>> > > hairline cracks then develop across the diameter of the cable. Almost
>>
>> > > like the plastic has shrunk, imagine alligator skin. In this failure,
>>
>> > > the POE was soaked and the radio had a blown eth port. Complete new
>>
>> > > install for the customer, except the roof tripod.
>>
>> > >
>>
>> > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
>>
>> > wrote:
>>
>> > >> Steve do you know specifically what failed yet? Did random holes just
>>
>> > >> appear in the sheath? Is yours the black or green? I'm worried
>>
>> > >> because we've been recommending this shielded cable to all our
>>
>> > >> customers esp. in lighting-prone areas like OK.
>>
>> > >>
>>
>> > >> Tom S.
>>
>> > >>
>>
>> > >> - Original Message -
>>
>> > >> From: "Steve Barnes" 
>>
>> > >> To: "WISPA General List" 
>>
>> > >> Sent: Friday, November 02, 2012 9:58 AM
>>
>> > >> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>
>> > >>
>>
>> > >>
>>
>> > >>> I had my fist 3 cable failures this week.  Blown radios and POE's.
>>
>> > >>> I know that I don't get any credit for labor but I also don't want
>>
>> > >>> any new cable that will fail in a year.  I think I will just have
>>
>> > >>> them replace the radios and go one with Life.  Not sure how I would
>>
>> > >>> ever get rid of 10 boxes of new UBNT cable.  I would put it out.
>>
>> > >>>
>>
>> > >>> Steve Barnes
>>
>> > >>> General Manager
>>
>> > >>> PCS-WIN / RC-WiFi
>>
>> > >>>
>>
>> > >>>
>>
>> > >>> -Original Message-
>>
>> > >>> From: wireless-boun...@wispa.org 
>> > >>> [mailto:wireless-boun...@wispa.org
>> ]
>>
>> > >>> On Behalf Of Jeromie Reeves
>>
>> > >>> Sent: Friday, November 02, 2012 12:40 PM
>>
>> > >>> To: paolo.difrance...@level7.it; WISPA General List
>>
>> > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>
>> > >>>

Re: [WISPA] [WISPA Members] Are Ubiquiti cables failing???

[Freylekhman, Alex]

+1

--
Sent from BlackBerry device

Aleksander Freylekhman
Sales Director North America
Axxcelera Broadband Wireless
a Moseley Company
   T: +1 (804) 864-4125
   M: +1 (440) 220-2192
afreylekh...@axxcelera.com
www.axxcelera.com

From: Patrick Leary [mailto:patrick.le...@alvarion.com]
Sent: Saturday, November 03, 2012 07:51 PM
To: memb...@wispa.org 
Cc: memb...@wispa.org ; WISPA General List 

Subject: Re: [WISPA] [WISPA Members] Are Ubiquiti cables failing???

Considering Ben is working hard all Saturday wading into the dialogue deeply 
implies UBNT takes this seriously and cares. That alone says much. Props to Ben 
from a fellow vendor.

Sent from my iPhone

On Nov 3, 2012, at 1:10 PM, "Rick Harnish" 
mailto:rharn...@wispa.org>> wrote:

I have been in contact with Ben through several emails.  I am confident that 
they are doing their best to address these issues.  This is not the type of 
thing WISPA should be focusing on anyways.

Where there is a Wisp, there is a 
way!

Respectfully,

Rick Harnish
Executive Director
WISPA
260-307-4000 cell
866-317-2851 Option 2 WISPA Office
Skype: rick.harnish.
rharn...@wispa.org
adm...@wispa.org (Trina and Rick)




From: members-boun...@wispa.org 
[mailto:members-boun...@wispa.org] On Behalf Of Lewis Bergman
Sent: Saturday, November 03, 2012 12:59 PM
To: memb...@wispa.org
Subject: Re: [WISPA Members] Are Ubiquiti cables failing???

A good example of a good company trying to do a good thing and failing at it. 
Maybe because it is outside of their core competence. No good deed goes 
unpunished.
Ben could answer but my bet is that they wanted to come out with the cable to 
help their customers with a perceived issue. That issue being quality cable at 
a reasonable price. I doubt Ubiquity thought they were going to make a mint off 
of cable margins.

I would rather see a company like ubiquity focus on their main business and 
churn out great products on a reliable ship schedule than get distracted by 
fringe lines. Of course all of this is easy to say in the middle of a storm. I 
would likely be praising them and their cable if there weren't so many issues. 
I am just glad I didn't buy much of it.


Lewis Bergman

Texas Communications

4309 Maple St.

Abilene, TX 79602-8099

325-695-6962 x 1601

325-439-0533 cell
On 11/3/2012 11:47 AM, Ben Moore wrote:
Hi Rick,

I will add a little more to this...The cable itself was tested thoroughly prior 
to release (UV, outdoor rating, etc...).  The cable passed all testing.  
Unfortunately, some of the cable did not have the same quality as the cable 
that was tested/passed testing.  We have corrected this and moved away from the 
vendor that caused these issues.  The new cable has not had any issues.

As stated, we will work any customer that has experienced problems with the 
cable.  Please contact us directly.

Thanks,
Ben

On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish 
mailto:rharn...@wispa.org>> wrote:

I just heard about these problems last week at WISPAPALOOZA from Matt 
Villarreal.  It sounds like a serious issue and one that should be addressed by 
the manufacturer.  While Ubiquiti is a great partner for WISPA and the 
industry, they do need to take responsibility for products developed and pushed 
to market without proper testing.  I am BCC copying Ben Moore to see what they 
intend to do about this problem.  It will be interesting to know how many reels 
of this defective cable were sold, whether the defective coating has been 
corrected and whether replacement cable will be shipped.



It would be the best interest of everyone if class action can be avoided.  
Let’s come to the table and come to a satisfactory conclusion for all.  I will 
await Ben and Ubiquiti’s response before taking any further steps.

Where there is a Wisp, there is a 
way!

Respectfully,

Rick Harnish
Executive Director
WISPA
260-307-4000 cell
866-317-2851 Option 2 WISPA Office
Skype: rick.harnish.
rharn...@wispa.org
adm...@wispa.org (Trina and Rick)







> -Original Message-

> From: wireless-boun...@wispa.org 
> [mailto:wireless-boun...@wispa.org] On

> Behalf Of Paolo Di Francesco

> Sent: Saturday, November 03, 2012 8:03 AM

> To: WISPA General List

> Subject: Re: [WISPA] Are Ubiquiti cables failing???

>

> Hi all

>

> any feedback (positive or negative) regarding the new "TOUGHCable CARRIER"

> ?

>

> Just for curiosity: Anybody thinking of a class action ?

>

> It's not only the value of the cable or smoked devices itself, it's also the 
> service

> interruption

>

> Thank you

>

> > I just saw our first failure a couple weeks ago, it was consistent

> > with photos I've seen of ot

Re: [WISPA] [WISPA Members] Are Ubiquiti cables failing???

[Patrick Leary]

Considering Ben is working hard all Saturday wading into the dialogue deeply 
implies UBNT takes this seriously and cares. That alone says much. Props to Ben 
from a fellow vendor.

Sent from my iPhone

On Nov 3, 2012, at 1:10 PM, "Rick Harnish"  wrote:

> I have been in contact with Ben through several emails.  I am confident that 
> they are doing their best to address these issues.  This is not the type of 
> thing WISPA should be focusing on anyways. 
>  
> Where there is a Wisp, there is a way!
>  
> Respectfully,
>  
> Rick Harnish
> Executive Director
> WISPA
> 260-307-4000 cell
> 866-317-2851 Option 2 WISPA Office
> Skype: rick.harnish.
> rharn...@wispa.org
> adm...@wispa.org (Trina and Rick)
>  
>  
>  
>  
> From: members-boun...@wispa.org [mailto:members-boun...@wispa.org] On Behalf 
> Of Lewis Bergman
> Sent: Saturday, November 03, 2012 12:59 PM
> To: memb...@wispa.org
> Subject: Re: [WISPA Members] Are Ubiquiti cables failing???
>  
> A good example of a good company trying to do a good thing and failing at it. 
> Maybe because it is outside of their core competence. No good deed goes 
> unpunished.
> Ben could answer but my bet is that they wanted to come out with the cable to 
> help their customers with a perceived issue. That issue being quality cable 
> at a reasonable price. I doubt Ubiquity thought they were going to make a 
> mint off of cable margins. 
> 
> I would rather see a company like ubiquity focus on their main business and 
> churn out great products on a reliable ship schedule than get distracted by 
> fringe lines. Of course all of this is easy to say in the middle of a storm. 
> I would likely be praising them and their cable if there weren't so many 
> issues. I am just glad I didn't buy much of it.
> 
> Lewis Bergman
> Texas Communications
> 4309 Maple St.
> Abilene, TX 79602-8099
> 325-695-6962 x 1601
> 325-439-0533 cell
> On 11/3/2012 11:47 AM, Ben Moore wrote:
> Hi Rick,
>  
> I will add a little more to this...The cable itself was tested thoroughly 
> prior to release (UV, outdoor rating, etc...).  The cable passed all testing. 
>  Unfortunately, some of the cable did not have the same quality as the cable 
> that was tested/passed testing.  We have corrected this and moved away from 
> the vendor that caused these issues.  The new cable has not had any issues.
>  
> As stated, we will work any customer that has experienced problems with the 
> cable.  Please contact us directly.
>  
> Thanks,
> Ben  
>  
> On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:
> I just heard about these problems last week at WISPAPALOOZA from Matt 
> Villarreal.  It sounds like a serious issue and one that should be addressed 
> by the manufacturer.  While Ubiquiti is a great partner for WISPA and the 
> industry, they do need to take responsibility for products developed and 
> pushed to market without proper testing.  I am BCC copying Ben Moore to see 
> what they intend to do about this problem.  It will be interesting to know 
> how many reels of this defective cable were sold, whether the defective 
> coating has been corrected and whether replacement cable will be shipped. 
> 
>  
> 
> It would be the best interest of everyone if class action can be avoided.  
> Let’s come to the table and come to a satisfactory conclusion for all.  I 
> will await Ben and Ubiquiti’s response before taking any further steps.
> 
>  
> Where there is a Wisp, there is a way!
>  
> Respectfully,
>  
> Rick Harnish
> Executive Director
> WISPA
> 260-307-4000 cell
> 866-317-2851 Option 2 WISPA Office
> Skype: rick.harnish.
> rharn...@wispa.org
> adm...@wispa.org (Trina and Rick)
>  
>  
>  
> 
>  
> 
> > -Original Message-
> 
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> 
> > Behalf Of Paolo Di Francesco
> 
> > Sent: Saturday, November 03, 2012 8:03 AM
> 
> > To: WISPA General List
> 
> > Subject: Re: [WISPA] Are Ubiquiti cables failing???
> 
> >
> 
> > Hi all
> 
> >
> 
> > any feedback (positive or negative) regarding the new "TOUGHCable CARRIER"
> 
> > ?
> 
> >
> 
> > Just for curiosity: Anybody thinking of a class action ?
> 
> >
> 
> > It's not only the value of the cable or smoked devices itself, it's also 
> > the service
> 
> > interruption
> 
> >
> 
> > Thank you
> 
> >
> 
> > > I just saw our first failure a couple weeks ago, it was consistent
> 
> > > with photos I've seen of other ubnt toughcable failures. The jacket
> 
> > > has turned from the original grey color to a translucent green, and
> 
> > > hairline cracks then develop across the diameter of the cable. Almost
> 
> > > like the plastic has shrunk, imagine alligator skin. In this failure,
> 
> > > the POE was soaked and the radio had a blown eth port. Complete new
> 
> > > install for the customer, except the roof tripod.
> 
> > >
> 
> > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
> 
> > wrote:
> 
> > >> Steve do you know specifically what failed yet? Did random holes just
> 
> > >> appea

Re: [WISPA] Are Ubiquiti cables failing???

[Tom Sharples]

  
  
Ben can you provide a list of
  batch-codes that are known bad, or at least verify if one we have
  in stock is known bad? I'm looking at a roll here with these codes
  on the wrapper: NI HK 102354 11206 1250 Is that bad or good?
  
  Thanks,
  
  Tom S.
  
  
  On 11/3/2012 9:47 AM, Ben Moore wrote:

Hi Rick,
  
  
  I will add a little more to this...The cable itself was
tested thoroughly prior to release (UV, outdoor rating, etc...).
 The cable passed all testing.  Unfortunately, some of the cable
did not have the same quality as the cable that was
tested/passed testing.  We have corrected this and moved away
from the vendor that caused these issues.  The new cable has not
had any issues.
  
  
  As stated, we will work any customer that has experienced
problems with the cable.  Please contact us directly.
  
  
  Thanks,
  Ben  
  
On Sat, Nov 3, 2012 at 8:34 AM, Rick
  Harnish 
  wrote:
  

  
I just heard about these problems last week at
  WISPAPALOOZA from Matt Villarreal.  It sounds like a
  serious issue and one that should be addressed by the
  manufacturer.  While Ubiquiti is a great partner for
  WISPA and the industry, they do need to take
  responsibility for products developed and pushed to
  market without proper testing.  I am BCC copying Ben
  Moore to see what they intend to do about this
  problem.  It will be interesting to know how many
  reels of this defective cable were sold, whether the
  defective coating has been corrected and whether
  replacement cable will be shipped.  
 
It would be the best interest of everyone if class
  action can be avoided.  Let’s come to the table and
  come to a satisfactory conclusion for all.  I will
  await Ben and Ubiquiti’s response before taking any
  further steps.
 
Where
there is a Wisp, there is a way!
 
Respectfully,
 
Rick Harnish
Executive Director
WISPA
260-307-4000 cell
866-317-2851 Option 2 WISPA
  Office
Skype: rick.harnish.

  rharn...@wispa.org
adm...@wispa.org
  (Trina and Rick)

   
 
 
 
> -Original Message-
> From: wireless-boun...@wispa.org
  [mailto:wireless-boun...@wispa.org] On
> Behalf Of Paolo Di Francesco
> Sent: Saturday, November 03, 2012 8:03 AM
> To: WISPA General List
> Subject: Re: [WISPA] Are Ubiquiti cables
  failing???
> 
> Hi all

  > 
> any feedback (positive or negative) regarding
  the new "TOUGHCable CARRIER"
> ?
> 
> Just for curiosity: Anybody thinking of a class
  action ?
> 
> It's not only the value of the cable or smoked
  devices itself, it's also the service
> interruption
> 
> Thank you
> 
> > I just saw our first failure a couple weeks
  ago, it was consistent
> > with photos I've seen of other ubnt
  toughcable failures. The jacket
> > has turned from the original grey color to
  a translucent green, and
> > hairline cracks then develop across the
  diameter of the cable. Almost
> > like the plastic has shrunk, imagine
  alligator skin. In this failure,
> > the POE was soaked and the radio had a
  blown eth port. Complete new
> > install for the customer, except the roof
  tripod.
> >
> > On Fri, Nov 2, 2012 at 9:21 PM, Tom
  Sharples 
> wrote:
> >> Steve do you know specifically what
  failed yet? Did random holes just
> >> appear in the sheath? Is yours the
  black or green? I'm worried
> >> because we've been recommending this
  

Re: [WISPA] IRU Financing

[Faisal Imtiaz]

what's the issue ?  typically the entity selling you the fiber IRU will 
finance it... and actually they prefer to finance it, .
I would be surprised, and concerned, if the entity does not want to 
finance the IRU themselves.


Regrads.

Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, Fl 33155
Tel: 305 663 5518 x 232
Helpdesk: 305 663 5518 option 2 Email: supp...@snappydsl.net

On 11/3/2012 2:25 PM, Gino Villarini wrote:


Anyone knows of Financing entities that are specialized or at least 
familiarized with Fiber IRU's?


Gino A. Villarini

g...@aeronetpr.com 

Aeronet Wireless Broadband Corp.

787.273.4143



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Re: [WISPA] IRU Financing

[Mike Hammett]

I haven't done any, but I'd start with your local bank.



-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

- Original Message -
From: "Gino Villarini" 
To: "WISPA General List (wireless@wispa.org)" 
Sent: Saturday, November 3, 2012 1:25:13 PM
Subject: [WISPA] IRU Financing





Anyone knows of Financing entities that are specialized or at least 
familiarized with Fiber IRU’s? 



Gino A. Villarini 

g...@aeronetpr.com 

Aeronet Wireless Broadband Corp. 

787.273.4143 
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Wireless@wispa.org
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[WISPA] IRU Financing

[Gino Villarini]

Anyone knows of Financing entities that are specialized or at least 
familiarized with Fiber IRU's?

Gino A. Villarini
g...@aeronetpr.com
Aeronet Wireless Broadband Corp.
787.273.4143
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Re: [WISPA] Are Ubiquiti cables failing???

[Paolo Di Francesco]

Hi Rick

first of all thank you for taking care of the issue.

I will try to contact Ubiquiti in order to see what they can do for me

Thanks to all WISPA members for the info :)


> I just heard about these problems last week at WISPAPALOOZA from Matt
> Villarreal.  It sounds like a serious issue and one that should be
> addressed by the manufacturer.  While Ubiquiti is a great partner for
> WISPA and the industry, they do need to take responsibility for products
> developed and pushed to market without proper testing.  I am BCC copying
> Ben Moore to see what they intend to do about this problem.  It will be
> interesting to know how many reels of this defective cable were sold,
> whether the defective coating has been corrected and whether replacement
> cable will be shipped.
>
> It would be the best interest of everyone if class action can be
> avoided.  Let’s come to the table and come to a satisfactory conclusion
> for all.  I will await Ben and Ubiquiti’s response before taking any
> further steps.
>
> */Where there is a Wisp, there is a way!
> __/*
>
> Respectfully,**
>
> **
>
> *Rick Harnish*
>
> Executive Director
>
> WISPA
>
> 260-307-4000 cell
>
> 866-317-2851 Option 2 WISPA Office
>
> Skype: rick.harnish.
>
> rharn...@wispa.org
>
> adm...@wispa.org (Trina and Rick)
>
>  > -Original Message-
>
>  > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>
>  > Behalf Of Paolo Di Francesco
>
>  > Sent: Saturday, November 03, 2012 8:03 AM
>
>  > To: WISPA General List
>
>  > Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
>  >
>
>  > Hi all
>
>  >
>
>  > any feedback (positive or negative) regarding the new "TOUGHCable
> CARRIER"
>
>  > ?
>
>  >
>
>  > Just for curiosity: Anybody thinking of a class action ?
>
>  >
>
>  > It's not only the value of the cable or smoked devices itself, it's
> also the service
>
>  > interruption
>
>  >
>
>  > Thank you
>
>  >
>
>  > > I just saw our first failure a couple weeks ago, it was consistent
>
>  > > with photos I've seen of other ubnt toughcable failures. The jacket
>
>  > > has turned from the original grey color to a translucent green, and
>
>  > > hairline cracks then develop across the diameter of the cable. Almost
>
>  > > like the plastic has shrunk, imagine alligator skin. In this failure,
>
>  > > the POE was soaked and the radio had a blown eth port. Complete new
>
>  > > install for the customer, except the roof tripod.
>
>  > >
>
>  > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples  >
>
>  > wrote:
>
>  > >> Steve do you know specifically what failed yet? Did random holes just
>
>  > >> appear in the sheath? Is yours the black or green? I'm worried
>
>  > >> because we've been recommending this shielded cable to all our
>
>  > >> customers esp. in lighting-prone areas like OK.
>
>  > >>
>
>  > >> Tom S.
>
>  > >>
>
>  > >> - Original Message -
>
>  > >> From: "Steve Barnes" mailto:st...@pcswin.com>>
>
>  > >> To: "WISPA General List"  >
>
>  > >> Sent: Friday, November 02, 2012 9:58 AM
>
>  > >> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
>  > >>
>
>  > >>
>
>  > >>> I had my fist 3 cable failures this week.  Blown radios and POE's.
>
>  > >>> I know that I don't get any credit for labor but I also don't want
>
>  > >>> any new cable that will fail in a year.  I think I will just have
>
>  > >>> them replace the radios and go one with Life.  Not sure how I would
>
>  > >>> ever get rid of 10 boxes of new UBNT cable.  I would put it out.
>
>  > >>>
>
>  > >>> Steve Barnes
>
>  > >>> General Manager
>
>  > >>> PCS-WIN / RC-WiFi
>
>  > >>>
>
>  > >>>
>
>  > >>> -Original Message-
>
>  > >>> From: wireless-boun...@wispa.org
>  [mailto:wireless-boun...@wispa.org]
>
>  > >>> On Behalf Of Jeromie Reeves
>
>  > >>> Sent: Friday, November 02, 2012 12:40 PM
>
>  > >>> To: paolo.difrance...@level7.it
> ; WISPA General List
>
>  > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
>  > >>>
>
>  > >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with
>
>  > >>> dead ethernet ports. Forget new cable, I want my radios fixed! We
>
>  > >>> used the cable in short runs <15ft, and are finding more and more
>
>  > >>> places it was used as those sites fail.
>
>  > >>>
>
>  > >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
>
>  > >>>  > wrote:
>
>  >  Hi All,
>
>  > 
>
>  >  it seems that lately the Ubiquiti cables that we installed some
>
>  >  time ago, are filling with water and burning the ethernet interface.
>
>  > 
>
>  >  It happened with one cable on one site, then another cable on the
>
>  >  same site, now I have another cable failing on a second site...
>
>  > 
>
>  >  Any comment?
>
>  > 
>
>  >  Thank yo

Re: [WISPA] [WISPA Members] Are Ubiquiti cables failing???

[Rick Harnish]

I have been in contact with Ben through several emails.  I am confident that
they are doing their best to address these issues.  This is not the type of
thing WISPA should be focusing on anyways.  

 

  Where there is
a Wisp, there is a way!

 

Respectfully,

 

Rick Harnish

Executive Director

WISPA

260-307-4000 cell

866-317-2851 Option 2 WISPA Office

Skype: rick.harnish.

rharn...@wispa.org

adm...@wispa.org (Trina and Rick)

 

 

 

 

From: members-boun...@wispa.org [mailto:members-boun...@wispa.org] On Behalf
Of Lewis Bergman
Sent: Saturday, November 03, 2012 12:59 PM
To: memb...@wispa.org
Subject: Re: [WISPA Members] Are Ubiquiti cables failing???

 

A good example of a good company trying to do a good thing and failing at
it. Maybe because it is outside of their core competence. No good deed goes
unpunished.
Ben could answer but my bet is that they wanted to come out with the cable
to help their customers with a perceived issue. That issue being quality
cable at a reasonable price. I doubt Ubiquity thought they were going to
make a mint off of cable margins. 

I would rather see a company like ubiquity focus on their main business and
churn out great products on a reliable ship schedule than get distracted by
fringe lines. Of course all of this is easy to say in the middle of a storm.
I would likely be praising them and their cable if there weren't so many
issues. I am just glad I didn't buy much of it.



Lewis Bergman
Texas Communications
4309 Maple St.
Abilene, TX 79602-8099
325-695-6962 x 1601
325-439-0533 cell

On 11/3/2012 11:47 AM, Ben Moore wrote:

Hi Rick, 

 

I will add a little more to this...The cable itself was tested thoroughly
prior to release (UV, outdoor rating, etc...).  The cable passed all
testing.  Unfortunately, some of the cable did not have the same quality as
the cable that was tested/passed testing.  We have corrected this and moved
away from the vendor that caused these issues.  The new cable has not had
any issues.

 

As stated, we will work any customer that has experienced problems with the
cable.  Please contact us directly.

 

Thanks,

Ben  

 

On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:

I just heard about these problems last week at WISPAPALOOZA from Matt
Villarreal.  It sounds like a serious issue and one that should be addressed
by the manufacturer.  While Ubiquiti is a great partner for WISPA and the
industry, they do need to take responsibility for products developed and
pushed to market without proper testing.  I am BCC copying Ben Moore to see
what they intend to do about this problem.  It will be interesting to know
how many reels of this defective cable were sold, whether the defective
coating has been corrected and whether replacement cable will be shipped.  

 

It would be the best interest of everyone if class action can be avoided.
Let's come to the table and come to a satisfactory conclusion for all.  I
will await Ben and Ubiquiti's response before taking any further steps.

 

  Where there is
a Wisp, there is a way!

 

Respectfully,

 

Rick Harnish

Executive Director

WISPA

260-307-4000 cell

866-317-2851 Option 2 WISPA Office

Skype: rick.harnish.

rharn...@wispa.org

adm...@wispa.org (Trina and Rick)

 

 

 

 

> -Original Message-

> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On

> Behalf Of Paolo Di Francesco

> Sent: Saturday, November 03, 2012 8:03 AM

> To: WISPA General List

> Subject: Re: [WISPA] Are Ubiquiti cables failing???

> 

> Hi all

> 

> any feedback (positive or negative) regarding the new "TOUGHCable CARRIER"

> ?

> 

> Just for curiosity: Anybody thinking of a class action ?

> 

> It's not only the value of the cable or smoked devices itself, it's also
the service

> interruption

> 

> Thank you

> 

> > I just saw our first failure a couple weeks ago, it was consistent

> > with photos I've seen of other ubnt toughcable failures. The jacket

> > has turned from the original grey color to a translucent green, and

> > hairline cracks then develop across the diameter of the cable. Almost

> > like the plastic has shrunk, imagine alligator skin. In this failure,

> > the POE was soaked and the radio had a blown eth port. Complete new

> > install for the customer, except the roof tripod.

> >

> > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples <
 tsharp...@qorvus.com>

> wrote:

> >> Steve do you know specifically what failed yet? Did random holes just

> >> appear in the sheath? Is yours the black or green? I'm worried

> >> because we've been recommending this shielded cable to all our

> >> customers esp. in lighting-prone areas like OK.

> >>

> >> Tom S.

> >>

> >> - Original Message -

> >> From: "Steve Barnes" <  st...@pcswin.com>

> >> To: "WISPA General List" < 

Re: [WISPA] Are Ubiquiti cables failing???

[Ben Moore]

Hi Jerome,

Please contact us on this - supp...@ubnt.com and ben.mo...@ubnt.com

Thanks,
Ben

On Sat, Nov 3, 2012 at 10:09 AM, Jeromie Reeves wrote:

> No that would be shooting myself in the foot. Yes I have lost much due
> to the cable, others have lost more. Id like to RMA my devices but
> some are old. IMO they only died cause of the water reaching the PoE
> and shorting it. I have gone back to Belden. It does not fit into the
> gear quite right but it works and ive not had issues with it.
>
>
> On Sat, Nov 3, 2012 at 5:02 AM, Paolo Di Francesco
>  wrote:
> > Hi all
> >
> > any feedback (positive or negative) regarding the new "TOUGHCable
> CARRIER" ?
> >
> > Just for curiosity: Anybody thinking of a class action ?
> >
> > It's not only the value of the cable or smoked devices itself, it's also
> > the service interruption
> >
> > Thank you
> >
> >> I just saw our first failure a couple weeks ago, it was consistent
> >> with photos I've seen of other ubnt toughcable failures. The jacket
> >> has turned from the original grey color to a translucent green, and
> >> hairline cracks then develop across the diameter of the cable. Almost
> >> like the plastic has shrunk, imagine alligator skin. In this failure,
> >> the POE was soaked and the radio had a blown eth port. Complete new
> >> install for the customer, except the roof tripod.
> >>
> >> On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
> wrote:
> >>> Steve do you know specifically what failed yet? Did random holes just
> appear
> >>> in the sheath? Is yours the black or green? I'm worried because we've
> been
> >>> recommending this shielded cable to all our customers esp. in
> lighting-prone
> >>> areas like OK.
> >>>
> >>> Tom S.
> >>>
> >>> - Original Message -
> >>> From: "Steve Barnes" 
> >>> To: "WISPA General List" 
> >>> Sent: Friday, November 02, 2012 9:58 AM
> >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
> >>>
> >>>
>  I had my fist 3 cable failures this week.  Blown radios and POE's.  I
> know
>  that I don't get any credit for labor but I also don't want any new
> cable
>  that will fail in a year.  I think I will just have them replace the
> radios
>  and go one with Life.  Not sure how I would ever get rid of 10 boxes
> of new
>  UBNT cable.  I would put it out.
> 
>  Steve Barnes
>  General Manager
>  PCS-WIN / RC-WiFi
> 
> 
>  -Original Message-
>  From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
> On
>  Behalf Of Jeromie Reeves
>  Sent: Friday, November 02, 2012 12:40 PM
>  To: paolo.difrance...@level7.it; WISPA General List
>  Subject: Re: [WISPA] Are Ubiquiti cables failing???
> 
>  Yes. As stated the green stuff is crap. Ive got boxes of radios with
> dead
>  ethernet ports. Forget new cable, I want my radios fixed! We used the
>  cable in short runs <15ft, and are finding more and more places it was
>  used as those sites fail.
> 
>  On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
>   wrote:
> > Hi All,
> >
> > it seems that lately the Ubiquiti cables that we installed some time
> > ago, are filling with water and burning the ethernet interface.
> >
> > It happened with one cable on one site, then another cable on the
> same
> > site, now I have another cable failing on a second site...
> >
> > Any comment?
> >
> > Thank you
> >
> > --
> >
> >
> > Ing. Paolo Di Francesco
> >
> > Level7 s.r.l. unipersonale
> >
> > Sede operativa: Largo Montalto, 5 - 90144 Palermo
> >
> > C.F. e P.IVA  05940050825
> > Fax : +39-091-8772072
> > assistenza: (+39) 091-8776432
> > web: http://www.level7.it
> >
> >
> >
> > ___
> > Wireless mailing list
> > Wireless@wispa.org
> > http://lists.wispa.org/mailman/listinfo/wireless
>  ___
>  Wireless mailing list
>  Wireless@wispa.org
>  http://lists.wispa.org/mailman/listinfo/wireless
>  ___
>  Wireless mailing list
>  Wireless@wispa.org
>  http://lists.wispa.org/mailman/listinfo/wireless
> >>>
> >>> ___
> >>> Wireless mailing list
> >>> Wireless@wispa.org
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >> ___
> >> Wireless mailing list
> >> Wireless@wispa.org
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >
> >
> > --
> >
> >
> > Ing. Paolo Di Francesco
> >
> > Level7 s.r.l. unipersonale
> >
> > Sede operativa: Largo Montalto, 5 - 90144 Palermo
> >
> > C.F. e P.IVA  05940050825
> > Fax : +39-091-8772072
> > assistenza: (+39) 091-8776432
> > web: http://www.level7.it
> >
> >
> >
> > ___
> > Wireless mailing list
> > Wireles

Re: [WISPA] Are Ubiquiti cables failing???

[Ben Moore]

Hi Rick,

I will add a little more to this...The cable itself was tested thoroughly
prior to release (UV, outdoor rating, etc...).  The cable passed all
testing.  Unfortunately, some of the cable did not have the same quality as
the cable that was tested/passed testing.  We have corrected this and moved
away from the vendor that caused these issues.  The new cable has not had
any issues.

As stated, we will work any customer that has experienced problems with the
cable.  Please contact us directly.

Thanks,
Ben

On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:

> I just heard about these problems last week at WISPAPALOOZA from Matt
> Villarreal.  It sounds like a serious issue and one that should be
> addressed by the manufacturer.  While Ubiquiti is a great partner for WISPA
> and the industry, they do need to take responsibility for products
> developed and pushed to market without proper testing.  I am BCC copying
> Ben Moore to see what they intend to do about this problem.  It will be
> interesting to know how many reels of this defective cable were sold,
> whether the defective coating has been corrected and whether replacement
> cable will be shipped.  
>
> ** **
>
> It would be the best interest of everyone if class action can be avoided.
> Let’s come to the table and come to a satisfactory conclusion for all.  I
> will await Ben and Ubiquiti’s response before taking any further steps.***
> *
>
> ** **
>
> *Where there is a Wisp, there is a 
> way!
> *
>
> ** **
>
> Respectfully,**
>
> * *
>
> *Rick Harnish*
>
> Executive Director
>
> WISPA
>
> 260-307-4000 cell
>
> 866-317-2851 Option 2 WISPA Office
>
> Skype: rick.harnish.
>
> rharn...@wispa.org
>
> adm...@wispa.org (Trina and Rick)
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> > -Original Message-
>
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>
> > Behalf Of Paolo Di Francesco
>
> > Sent: Saturday, November 03, 2012 8:03 AM
>
> > To: WISPA General List
>
> > Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> >
>
> > Hi all
>
> >
>
> > any feedback (positive or negative) regarding the new "TOUGHCable
> CARRIER"
>
> > ?
>
> >
>
> > Just for curiosity: Anybody thinking of a class action ?
>
> >
>
> > It's not only the value of the cable or smoked devices itself, it's also
> the service
>
> > interruption
>
> >
>
> > Thank you
>
> >
>
> > > I just saw our first failure a couple weeks ago, it was consistent
>
> > > with photos I've seen of other ubnt toughcable failures. The jacket
>
> > > has turned from the original grey color to a translucent green, and
>
> > > hairline cracks then develop across the diameter of the cable. Almost
>
> > > like the plastic has shrunk, imagine alligator skin. In this failure,
>
> > > the POE was soaked and the radio had a blown eth port. Complete new
>
> > > install for the customer, except the roof tripod.
>
> > >
>
> > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
>
> > wrote:
>
> > >> Steve do you know specifically what failed yet? Did random holes just
>
> > >> appear in the sheath? Is yours the black or green? I'm worried
>
> > >> because we've been recommending this shielded cable to all our
>
> > >> customers esp. in lighting-prone areas like OK.
>
> > >>
>
> > >> Tom S.
>
> > >>
>
> > >> - Original Message -
>
> > >> From: "Steve Barnes" 
>
> > >> To: "WISPA General List" 
>
> > >> Sent: Friday, November 02, 2012 9:58 AM
>
> > >> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> > >>
>
> > >>
>
> > >>> I had my fist 3 cable failures this week.  Blown radios and POE's.
>
> > >>> I know that I don't get any credit for labor but I also don't want
>
> > >>> any new cable that will fail in a year.  I think I will just have
>
> > >>> them replace the radios and go one with Life.  Not sure how I would
>
> > >>> ever get rid of 10 boxes of new UBNT cable.  I would put it out.
>
> > >>>
>
> > >>> Steve Barnes
>
> > >>> General Manager
>
> > >>> PCS-WIN / RC-WiFi
>
> > >>>
>
> > >>>
>
> > >>> -Original Message-
>
> > >>> From: wireless-boun...@wispa.org 
> > >>> [mailto:wireless-boun...@wispa.org
> ]
>
> > >>> On Behalf Of Jeromie Reeves
>
> > >>> Sent: Friday, November 02, 2012 12:40 PM
>
> > >>> To: paolo.difrance...@level7.it; WISPA General List
>
> > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> > >>>
>
> > >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with
>
> > >>> dead ethernet ports. Forget new cable, I want my radios fixed! We
>
> > >>> used the cable in short runs <15ft, and are finding more and more
>
> > >>> places it was used as those sites fail.
>
> > >>>
>
> > >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
>
> > >>>  wrote:
>
> >  Hi All,
>
> > 
>
> >  it seems that lately the Ubiquiti cables that we installed some
>
> >  time ago, are filling with water and burning the ethernet interfa

Re: [WISPA] Are Ubiquiti cables failing???

[Ben Moore]

Hi Guys,

Anyone experiencing problems with the ToughCable, please get in touch with
support - supp...@ubnt.com and we will get this addressed ASAP.  This has
also been addressed with the new ToughCable that has been shipping for the
past 8-9 months.

We were at Wispapalooza (highest level sponsor), and had a Q&A session
during the show as well as had our own show the day before the event, with
many Q&A sessions.

Thanks,
Ben Moore


On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish  wrote:

> I just heard about these problems last week at WISPAPALOOZA from Matt
> Villarreal.  It sounds like a serious issue and one that should be
> addressed by the manufacturer.  While Ubiquiti is a great partner for WISPA
> and the industry, they do need to take responsibility for products
> developed and pushed to market without proper testing.  I am BCC copying
> Ben Moore to see what they intend to do about this problem.  It will be
> interesting to know how many reels of this defective cable were sold,
> whether the defective coating has been corrected and whether replacement
> cable will be shipped.  
>
> ** **
>
> It would be the best interest of everyone if class action can be avoided.
> Let’s come to the table and come to a satisfactory conclusion for all.  I
> will await Ben and Ubiquiti’s response before taking any further steps.***
> *
>
> ** **
>
> *Where there is a Wisp, there is a 
> way!
> *
>
> ** **
>
> Respectfully,**
>
> * *
>
> *Rick Harnish*
>
> Executive Director
>
> WISPA
>
> 260-307-4000 cell
>
> 866-317-2851 Option 2 WISPA Office
>
> Skype: rick.harnish.
>
> rharn...@wispa.org
>
> adm...@wispa.org (Trina and Rick)
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> > -Original Message-
>
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>
> > Behalf Of Paolo Di Francesco
>
> > Sent: Saturday, November 03, 2012 8:03 AM
>
> > To: WISPA General List
>
> > Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> >
>
> > Hi all
>
> >
>
> > any feedback (positive or negative) regarding the new "TOUGHCable
> CARRIER"
>
> > ?
>
> >
>
> > Just for curiosity: Anybody thinking of a class action ?
>
> >
>
> > It's not only the value of the cable or smoked devices itself, it's also
> the service
>
> > interruption
>
> >
>
> > Thank you
>
> >
>
> > > I just saw our first failure a couple weeks ago, it was consistent
>
> > > with photos I've seen of other ubnt toughcable failures. The jacket
>
> > > has turned from the original grey color to a translucent green, and
>
> > > hairline cracks then develop across the diameter of the cable. Almost
>
> > > like the plastic has shrunk, imagine alligator skin. In this failure,
>
> > > the POE was soaked and the radio had a blown eth port. Complete new
>
> > > install for the customer, except the roof tripod.
>
> > >
>
> > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
>
> > wrote:
>
> > >> Steve do you know specifically what failed yet? Did random holes just
>
> > >> appear in the sheath? Is yours the black or green? I'm worried
>
> > >> because we've been recommending this shielded cable to all our
>
> > >> customers esp. in lighting-prone areas like OK.
>
> > >>
>
> > >> Tom S.
>
> > >>
>
> > >> - Original Message -
>
> > >> From: "Steve Barnes" 
>
> > >> To: "WISPA General List" 
>
> > >> Sent: Friday, November 02, 2012 9:58 AM
>
> > >> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> > >>
>
> > >>
>
> > >>> I had my fist 3 cable failures this week.  Blown radios and POE's.
>
> > >>> I know that I don't get any credit for labor but I also don't want
>
> > >>> any new cable that will fail in a year.  I think I will just have
>
> > >>> them replace the radios and go one with Life.  Not sure how I would
>
> > >>> ever get rid of 10 boxes of new UBNT cable.  I would put it out.
>
> > >>>
>
> > >>> Steve Barnes
>
> > >>> General Manager
>
> > >>> PCS-WIN / RC-WiFi
>
> > >>>
>
> > >>>
>
> > >>> -Original Message-
>
> > >>> From: wireless-boun...@wispa.org 
> > >>> [mailto:wireless-boun...@wispa.org
> ]
>
> > >>> On Behalf Of Jeromie Reeves
>
> > >>> Sent: Friday, November 02, 2012 12:40 PM
>
> > >>> To: paolo.difrance...@level7.it; WISPA General List
>
> > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> > >>>
>
> > >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with
>
> > >>> dead ethernet ports. Forget new cable, I want my radios fixed! We
>
> > >>> used the cable in short runs <15ft, and are finding more and more
>
> > >>> places it was used as those sites fail.
>
> > >>>
>
> > >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
>
> > >>>  wrote:
>
> >  Hi All,
>
> > 
>
> >  it seems that lately the Ubiquiti cables that we installed some
>
> >  time ago, are filling with water and burning the ethernet interface.
>
> > 
>
> >  It happened with one cable on one site, then another c

Re: [WISPA] SAF vs Trango

[Kevin Owen]

Exactly my point.  It doesn't make sense that someone representing Dragonwave 
would state this is a $5k repair, not saying it didn't happen, just saying it 
doesn't make sense to me.  Even DragonWave, which I think has the perception of 
being higher priced, shouldn't have a one side $5k repair/ replace on an ODU.

The last time I priced a DragonWave path and a Trango path side by side, they 
were very close in price so at least at the time, DragonWave wasn't 
particularly out of line with the others in this space. 

Kevin


-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Mike Hammett
Sent: Saturday, November 03, 2012 9:02 AM
To: WISPA General List
Subject: Re: [WISPA] SAF vs Trango

Hell, other vendors that have been in teh sapce a long time are just over that 
for the entire link (including dishes).



-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

- Original Message -
From: "Kevin Owen" 
To: "WISPA General List" 
Sent: Friday, November 2, 2012 1:20:49 PM
Subject: Re: [WISPA] SAF vs Trango





Yikes, 



That doesn’t sound good from DragonWave’s perspective. At $5k, that is nearly 
the cost for the entire radio path, (not counting antennas, PONE, etc) Can’t 
imagine why they would charge such a price. Were you working directly with 
DragonWave or through a vendor? We do most of our DragonWave purchasing through 
Tessco. 



Kevin 







From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Kevin Sullivan
Sent: Friday, November 02, 2012 11:12 AM
To: WISPA General List
Subject: Re: [WISPA] SAF vs Trango 




We've used a few Trango, no SAF, and one Dragonwave. We had one of the Trango 
units recieve a near-lightning strike, which completely killed it. We sent it 
in, and they fixed it for $600, (out of warranty). We put it back up, and it 
failed about six months later. We sent it in, and we had it back fixed from 
Trango under warranty, (since they had just repaired it six month before), in 
four business days. Their support so far seems pretty quick, and $600 for a 
lightning repair seems reasonable. 





Dragonwave was a total pain. The link was a fair amount more expensive than 
Trango, and when the ODU broke out-of-warranty, they told us we had to buy a 
new ODU -- for $5,000. It's now sitting out in my warehouse, has been for over 
a year. Still don't know why that ODU broke, they just said it was bad. 





I still think that the whole licensed link scene is a bit overpriced. I'd put 
them up like hotcakes if we could do 250mbps for $5k, installed. But, then, so 
would everyone else. 





Kevin 




- Original Message - 


From: Kevin Owen 


To: WISPA General List 


Sent: Friday, November 02, 2012 8:03 AM 


Subject: Re: [WISPA] SAF vs Trango 




At First Step we started deploying DragonWave units long ago and in an effort 
to keep the network somewhat consistent, we have been installing them ever 
since. (~ 100 paths installed) We have been very happy with the product and 
support. I am curious for those of you that are evaluating Trango vs. SAF, have 
you considered DragonWave? If you have ruled them out can you share why? They 
do only have a one year standard warranty but when we evaluated bids for large 
project a few years ago, the vendor for SAF at the time was only offering a 3 
year standard warranty. 



Thanks, 


Kevin 






From: wireless-boun...@wispa.org [ mailto:wireless-boun...@wispa.org ] On 
Behalf Of Josh Luthman
Sent: Friday, November 02, 2012 6:49 AM
To: can...@believewireless.net ; WISPA General List
Subject: Re: [WISPA] SAF vs Trango 



Why are you doing all new links with SAF is the question being asked here. I'm 
actually deciding on Trango vs SAF right now. Once I start with one vendor I 
want to stick with it for all future links to reduce the different spares. 



Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373 


On Fri, Nov 2, 2012 at 8:44 AM, can...@believewireless.net < 
p...@believewireless.net > wrote: 

All things equal, SAF has a 5 year warranty and fantastic tech support. We have 
both Trango and SAF in our network and now all new links are SAF exclusively. 



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Re: [WISPA] [WISPA Members] Are Ubiquiti cables failing???

[Rick Harnish]

No one had emailed me directly about the problem and I just don’t have enough 
hours in a day to keep up on all of the posts on the lists and definitely not 
the UBNT forum.  I have put together a spreadsheet and set up an email address 
for people to send the completed spreadsheets to.  I still want to wait on 
Ubiquiti’s response before I start collecting any data.  I have attached the 
spreadsheet and will give further instructions next week.

 

  Where there is a 
Wisp, there is a way!

 

Respectfully,

 

Rick Harnish

Executive Director

WISPA

260-307-4000 cell

866-317-2851 Option 2 WISPA Office

Skype: rick.harnish.

rharn...@wispa.org

adm...@wispa.org (Trina and Rick)

 

 

 

 

From: members-boun...@wispa.org [mailto:members-boun...@wispa.org] On Behalf Of 
Greg Ballard
Sent: Saturday, November 03, 2012 11:52 AM
To: memb...@wispa.org
Subject: Re: [WISPA Members] Are Ubiquiti cables failing???

 

Replacing faulty cable with a new roll of cable will not be enough compensation 
for me and my business.  We have 14 towers we are currently replacing level 2 
cable.   That's two certified climbers working untold how many days to replace 
faulty cable that was installed less that eight months ago.  Free box of cable 
replacement, which I wouldn't use if they gave it to me, ain't gonna cut it.  

 

Then there is the all the level 1 cable that is going bad at customers 
installs.  There is no telling what this is going to cost us to replace.   

 

I am currently compiling a list of cost for Ben Moore who assures me he is 
willing to work with me on.  If he's not, then I have already consulted with a 
team of lawyers for a class action suit.  

 

I wondered why UBNT did not have a vendor at Wispalooza, I just figured they 
didn't want to hear all the complaints from fellow Wispa members.  I am 
actually kinda in shock that you have just heard about this last week.   

Greg Ballard

Kentucky WiMAX

 


On Nov 3, 2012, at 11:36 AM, Josh Luthman  wrote:

I just fill out the form and it gets taken care of for me.  Cable and radios 
both.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Nov 3, 2012 11:34 AM, "Josh Baird"  wrote:

This issue has been brought up on the mailing list several times over the past 
month.  There are many of us who have thousands and thousands of this faulty 
cable deployed.

 

Josh

On Sat, Nov 3, 2012 at 11:12 AM, Justin Wilson  wrote:

I have 4 boxes of cable which Ubiquiti "owes us". I have emailed multiple 
times, multiple addresses.  This has been going on for 5 months now. When I 
raise a stink on the list Matt Hardy is always very responsive.  I am told to 
e-mail so-and-so.  I do that and it disappears into the blackhole.  I have sent 
invoices to prove the cable, etc.  Each time I raise a stink I am told to email 
someone.  That never works.

 

IMHO UBNT's biggest issue is keeping track of issues.  We have consistently had 
issues with getting RMAs for equipment.  We purchase, on average, 10k worth of 
UBNT product a month.  Not much in the grand scheme of things, but still.

 

I have now had to replace 4 complete towers we did the tough cable on.  I have 
been waiting on our replacement boxes to try it out. At this point I am not 
going to spend money on a product which has a history of failure.  It has to be 
proven to me at this point.  In the meantime we are buying other cable.

 

Justin

 

--

Justin Wilson  
Aol & Yahoo IM: j2sw
http://www.mtin.net/blog – xISP News
http://www.twitter.com/j2sw – Follow me on Twitter

 

From: Matt Baer 
Reply-To: 
Date: Saturday, November 3, 2012 11:06 AM
To: 
Subject: Re: [WISPA Members] Are Ubiquiti cables failing???

 

The forums are full of threads about the faulty cable. Almost everyone I've 
talked to said to just email Ubiquiti and they'll replace it. Haven't had, 
myself, but I know I've seen the same suggestion on these mailing lists, too.

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Tough Cable Spreadsheet Template.xlsx
Description: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
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Re: [WISPA] SAF vs Trango

[Mike Hammett]

Hell, other vendors that have been in teh sapce a long time are just over that 
for the entire link (including dishes).



-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

- Original Message -
From: "Kevin Owen" 
To: "WISPA General List" 
Sent: Friday, November 2, 2012 1:20:49 PM
Subject: Re: [WISPA] SAF vs Trango





Yikes, 



That doesn’t sound good from DragonWave’s perspective. At $5k, that is nearly 
the cost for the entire radio path, (not counting antennas, PONE, etc) Can’t 
imagine why they would charge such a price. Were you working directly with 
DragonWave or through a vendor? We do most of our DragonWave purchasing through 
Tessco. 



Kevin 







From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Kevin Sullivan 
Sent: Friday, November 02, 2012 11:12 AM 
To: WISPA General List 
Subject: Re: [WISPA] SAF vs Trango 




We've used a few Trango, no SAF, and one Dragonwave. We had one of the Trango 
units recieve a near-lightning strike, which completely killed it. We sent it 
in, and they fixed it for $600, (out of warranty). We put it back up, and it 
failed about six months later. We sent it in, and we had it back fixed from 
Trango under warranty, (since they had just repaired it six month before), in 
four business days. Their support so far seems pretty quick, and $600 for a 
lightning repair seems reasonable. 





Dragonwave was a total pain. The link was a fair amount more expensive than 
Trango, and when the ODU broke out-of-warranty, they told us we had to buy a 
new ODU -- for $5,000. It's now sitting out in my warehouse, has been for over 
a year. Still don't know why that ODU broke, they just said it was bad. 





I still think that the whole licensed link scene is a bit overpriced. I'd put 
them up like hotcakes if we could do 250mbps for $5k, installed. But, then, so 
would everyone else. 





Kevin 




- Original Message - 


From: Kevin Owen 


To: WISPA General List 


Sent: Friday, November 02, 2012 8:03 AM 


Subject: Re: [WISPA] SAF vs Trango 




At First Step we started deploying DragonWave units long ago and in an effort 
to keep the network somewhat consistent, we have been installing them ever 
since. (~ 100 paths installed) We have been very happy with the product and 
support. I am curious for those of you that are evaluating Trango vs. SAF, have 
you considered DragonWave? If you have ruled them out can you share why? They 
do only have a one year standard warranty but when we evaluated bids for large 
project a few years ago, the vendor for SAF at the time was only offering a 3 
year standard warranty. 



Thanks, 


Kevin 






From: wireless-boun...@wispa.org [ mailto:wireless-boun...@wispa.org ] On 
Behalf Of Josh Luthman 
Sent: Friday, November 02, 2012 6:49 AM 
To: can...@believewireless.net ; WISPA General List 
Subject: Re: [WISPA] SAF vs Trango 



Why are you doing all new links with SAF is the question being asked here. I'm 
actually deciding on Trango vs SAF right now. Once I start with one vendor I 
want to stick with it for all future links to reduce the different spares. 



Josh Luthman 
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St 
Suite 1337 
Troy, OH 45373 


On Fri, Nov 2, 2012 at 8:44 AM, can...@believewireless.net < 
p...@believewireless.net > wrote: 

All things equal, SAF has a 5 year warranty and fantastic tech 
support. We have both Trango and SAF in our network and now all new 
links are SAF exclusively. 



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Re: [WISPA] Are Ubiquiti cables failing???

[Jeromie Reeves]

No that would be shooting myself in the foot. Yes I have lost much due
to the cable, others have lost more. Id like to RMA my devices but
some are old. IMO they only died cause of the water reaching the PoE
and shorting it. I have gone back to Belden. It does not fit into the
gear quite right but it works and ive not had issues with it.


On Sat, Nov 3, 2012 at 5:02 AM, Paolo Di Francesco
 wrote:
> Hi all
>
> any feedback (positive or negative) regarding the new "TOUGHCable CARRIER" ?
>
> Just for curiosity: Anybody thinking of a class action ?
>
> It's not only the value of the cable or smoked devices itself, it's also
> the service interruption
>
> Thank you
>
>> I just saw our first failure a couple weeks ago, it was consistent
>> with photos I've seen of other ubnt toughcable failures. The jacket
>> has turned from the original grey color to a translucent green, and
>> hairline cracks then develop across the diameter of the cable. Almost
>> like the plastic has shrunk, imagine alligator skin. In this failure,
>> the POE was soaked and the radio had a blown eth port. Complete new
>> install for the customer, except the roof tripod.
>>
>> On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples  wrote:
>>> Steve do you know specifically what failed yet? Did random holes just appear
>>> in the sheath? Is yours the black or green? I'm worried because we've been
>>> recommending this shielded cable to all our customers esp. in lighting-prone
>>> areas like OK.
>>>
>>> Tom S.
>>>
>>> - Original Message -
>>> From: "Steve Barnes" 
>>> To: "WISPA General List" 
>>> Sent: Friday, November 02, 2012 9:58 AM
>>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>>
>>>
 I had my fist 3 cable failures this week.  Blown radios and POE's.  I know
 that I don't get any credit for labor but I also don't want any new cable
 that will fail in a year.  I think I will just have them replace the radios
 and go one with Life.  Not sure how I would ever get rid of 10 boxes of new
 UBNT cable.  I would put it out.

 Steve Barnes
 General Manager
 PCS-WIN / RC-WiFi


 -Original Message-
 From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
 Behalf Of Jeromie Reeves
 Sent: Friday, November 02, 2012 12:40 PM
 To: paolo.difrance...@level7.it; WISPA General List
 Subject: Re: [WISPA] Are Ubiquiti cables failing???

 Yes. As stated the green stuff is crap. Ive got boxes of radios with dead
 ethernet ports. Forget new cable, I want my radios fixed! We used the
 cable in short runs <15ft, and are finding more and more places it was
 used as those sites fail.

 On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
  wrote:
> Hi All,
>
> it seems that lately the Ubiquiti cables that we installed some time
> ago, are filling with water and burning the ethernet interface.
>
> It happened with one cable on one site, then another cable on the same
> site, now I have another cable failing on a second site...
>
> Any comment?
>
> Thank you
>
> --
>
>
> Ing. Paolo Di Francesco
>
> Level7 s.r.l. unipersonale
>
> Sede operativa: Largo Montalto, 5 - 90144 Palermo
>
> C.F. e P.IVA  05940050825
> Fax : +39-091-8772072
> assistenza: (+39) 091-8776432
> web: http://www.level7.it
>
>
>
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
 ___
 Wireless mailing list
 Wireless@wispa.org
 http://lists.wispa.org/mailman/listinfo/wireless
 ___
 Wireless mailing list
 Wireless@wispa.org
 http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> ___
>>> Wireless mailing list
>>> Wireless@wispa.org
>>> http://lists.wispa.org/mailman/listinfo/wireless
>> ___
>> Wireless mailing list
>> Wireless@wispa.org
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>
>
> --
>
>
> Ing. Paolo Di Francesco
>
> Level7 s.r.l. unipersonale
>
> Sede operativa: Largo Montalto, 5 - 90144 Palermo
>
> C.F. e P.IVA  05940050825
> Fax : +39-091-8772072
> assistenza: (+39) 091-8776432
> web: http://www.level7.it
>
>
>
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
___
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless

Re: [WISPA] Are Ubiquiti cables failing???

[Darin Steffl]

They have been replacing the cable for months and month. I'm really
surprised you haven't heard of the problem yet as it is all over the
Ubiquiti forums and in the ubiquiti mailing list here and they have been
replacing them as long as you show receipts for purchase of the old cable.
They are handling it fine and replacing cable at no cost and you don't have
to send it back. This email would make more sense if it was sent 5-6 months
ago but it is old news now.


On Sat, Nov 3, 2012 at 9:34 AM, Rick Harnish  wrote:

> I just heard about these problems last week at WISPAPALOOZA from Matt
> Villarreal.  It sounds like a serious issue and one that should be
> addressed by the manufacturer.  While Ubiquiti is a great partner for WISPA
> and the industry, they do need to take responsibility for products
> developed and pushed to market without proper testing.  I am BCC copying
> Ben Moore to see what they intend to do about this problem.  It will be
> interesting to know how many reels of this defective cable were sold,
> whether the defective coating has been corrected and whether replacement
> cable will be shipped.  
>
> ** **
>
> It would be the best interest of everyone if class action can be avoided.
> Let’s come to the table and come to a satisfactory conclusion for all.  I
> will await Ben and Ubiquiti’s response before taking any further steps.***
> *
>
> ** **
>
> *Where there is a Wisp, there is a 
> way!
> *
>
> ** **
>
> Respectfully,**
>
> * *
>
> *Rick Harnish*
>
> Executive Director
>
> WISPA
>
> 260-307-4000 cell
>
> 866-317-2851 Option 2 WISPA Office
>
> Skype: rick.harnish.
>
> rharn...@wispa.org
>
> adm...@wispa.org (Trina and Rick)
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> > -Original Message-
>
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>
> > Behalf Of Paolo Di Francesco
>
> > Sent: Saturday, November 03, 2012 8:03 AM
>
> > To: WISPA General List
>
> > Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> >
>
> > Hi all
>
> >
>
> > any feedback (positive or negative) regarding the new "TOUGHCable
> CARRIER"
>
> > ?
>
> >
>
> > Just for curiosity: Anybody thinking of a class action ?
>
> >
>
> > It's not only the value of the cable or smoked devices itself, it's also
> the service
>
> > interruption
>
> >
>
> > Thank you
>
> >
>
> > > I just saw our first failure a couple weeks ago, it was consistent
>
> > > with photos I've seen of other ubnt toughcable failures. The jacket
>
> > > has turned from the original grey color to a translucent green, and
>
> > > hairline cracks then develop across the diameter of the cable. Almost
>
> > > like the plastic has shrunk, imagine alligator skin. In this failure,
>
> > > the POE was soaked and the radio had a blown eth port. Complete new
>
> > > install for the customer, except the roof tripod.
>
> > >
>
> > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
>
> > wrote:
>
> > >> Steve do you know specifically what failed yet? Did random holes just
>
> > >> appear in the sheath? Is yours the black or green? I'm worried
>
> > >> because we've been recommending this shielded cable to all our
>
> > >> customers esp. in lighting-prone areas like OK.
>
> > >>
>
> > >> Tom S.
>
> > >>
>
> > >> - Original Message -
>
> > >> From: "Steve Barnes" 
>
> > >> To: "WISPA General List" 
>
> > >> Sent: Friday, November 02, 2012 9:58 AM
>
> > >> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> > >>
>
> > >>
>
> > >>> I had my fist 3 cable failures this week.  Blown radios and POE's.
>
> > >>> I know that I don't get any credit for labor but I also don't want
>
> > >>> any new cable that will fail in a year.  I think I will just have
>
> > >>> them replace the radios and go one with Life.  Not sure how I would
>
> > >>> ever get rid of 10 boxes of new UBNT cable.  I would put it out.
>
> > >>>
>
> > >>> Steve Barnes
>
> > >>> General Manager
>
> > >>> PCS-WIN / RC-WiFi
>
> > >>>
>
> > >>>
>
> > >>> -Original Message-
>
> > >>> From: wireless-boun...@wispa.org 
> > >>> [mailto:wireless-boun...@wispa.org
> ]
>
> > >>> On Behalf Of Jeromie Reeves
>
> > >>> Sent: Friday, November 02, 2012 12:40 PM
>
> > >>> To: paolo.difrance...@level7.it; WISPA General List
>
> > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>
> > >>>
>
> > >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with
>
> > >>> dead ethernet ports. Forget new cable, I want my radios fixed! We
>
> > >>> used the cable in short runs <15ft, and are finding more and more
>
> > >>> places it was used as those sites fail.
>
> > >>>
>
> > >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
>
> > >>>  wrote:
>
> >  Hi All,
>
> > 
>
> >  it seems that lately the Ubiquiti cables that we installed some
>
> >  time ago, are filling with water and burning the ethernet interface.
>
> > 
>
> >  It happened with one cabl

Re: [WISPA] Are Ubiquiti cables failing???

[Mike Hammett]

If you have 10 boxes of the new cable that you don't want, you can send them up 
here. ;-)



-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

- Original Message -
From: "Steve Barnes" 
To: "WISPA General List" 
Sent: Friday, November 2, 2012 11:58:26 AM
Subject: Re: [WISPA] Are Ubiquiti cables failing???

I had my fist 3 cable failures this week.  Blown radios and POE's.  I know that 
I don't get any credit for labor but I also don't want any new cable that will 
fail in a year.  I think I will just have them replace the radios and go one 
with Life.  Not sure how I would ever get rid of 10 boxes of new UBNT cable.  I 
would put it out.

Steve Barnes
General Manager
PCS-WIN / RC-WiFi


-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Jeromie Reeves
Sent: Friday, November 02, 2012 12:40 PM
To: paolo.difrance...@level7.it; WISPA General List
Subject: Re: [WISPA] Are Ubiquiti cables failing???

Yes. As stated the green stuff is crap. Ive got boxes of radios with dead 
ethernet ports. Forget new cable, I want my radios fixed! We used the cable in 
short runs <15ft, and are finding more and more places it was used as those 
sites fail.

On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco 
 wrote:
> Hi All,
>
> it seems that lately the Ubiquiti cables that we installed some time 
> ago, are filling with water and burning the ethernet interface.
>
> It happened with one cable on one site, then another cable on the same 
> site, now I have another cable failing on a second site...
>
> Any comment?
>
> Thank you
>
> --
>
>
> Ing. Paolo Di Francesco
>
> Level7 s.r.l. unipersonale
>
> Sede operativa: Largo Montalto, 5 - 90144 Palermo
>
> C.F. e P.IVA  05940050825
> Fax : +39-091-8772072
> assistenza: (+39) 091-8776432
> web: http://www.level7.it
>
>
>
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
___
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Re: [WISPA] Hotspot / Internet Cafe billing & management solution

[Josh Luthman]

I would do Mikrotik and Wireless Orbit.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Nov 3, 2012 9:42 AM, "Brian Matthews"  wrote:

> On 11/3/2012 7:17 AM, Chris Fabien wrote:
> > I am working with a client who will be offering paid hotspot and PC
> > workstation rental in a retail setting. I am looking for a billing and
> > management solution to offer them.
> >
> > Some features they want:
> > Counter sale to buy X minutes/hours in one setting, shut off when time
> is up
> > Account based, we bill you for what you use (automatically to credit
> > card, or deduct from account balance)
> > Web filtering on per-user basis (restricted access for kids, less
> > restricted for adults)
> > Work station - charge for printing per page
> > Work station - automatically reset to default configuration when
> > session ends, if desired
> > Work station - allow user to keep an existing user profile, save their
> > documents, installed programs etc.
> >
> > I really have no idea what's available in this market - just starting
> > to research it. Their budget is under $1000, they would be happier
> > under $500. A per-seat license would be okay, this will be a fairly
> > small installation.
> >
> > Thanks for your suggestions!
> >
> > Chris Fabien
> > LakeNet LLC
> > ___
> > Wireless mailing list
> > Wireless@wispa.org
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> I would take a look at Azotel.  That is what I have employed and seems
> to be working very well. Tech support is second to none in this industry.
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
___
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Re: [WISPA] Are Ubiquiti cables failing???

[Josh Luthman]

Why would you want to hurt both the consumer and Ubiquiti while feeding the
lawyers?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Nov 3, 2012 8:03 AM, "Paolo Di Francesco" 
wrote:

> Hi all
>
> any feedback (positive or negative) regarding the new "TOUGHCable CARRIER"
> ?
>
> Just for curiosity: Anybody thinking of a class action ?
>
> It's not only the value of the cable or smoked devices itself, it's also
> the service interruption
>
> Thank you
>
> > I just saw our first failure a couple weeks ago, it was consistent
> > with photos I've seen of other ubnt toughcable failures. The jacket
> > has turned from the original grey color to a translucent green, and
> > hairline cracks then develop across the diameter of the cable. Almost
> > like the plastic has shrunk, imagine alligator skin. In this failure,
> > the POE was soaked and the radio had a blown eth port. Complete new
> > install for the customer, except the roof tripod.
> >
> > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples 
> wrote:
> >> Steve do you know specifically what failed yet? Did random holes just
> appear
> >> in the sheath? Is yours the black or green? I'm worried because we've
> been
> >> recommending this shielded cable to all our customers esp. in
> lighting-prone
> >> areas like OK.
> >>
> >> Tom S.
> >>
> >> - Original Message -
> >> From: "Steve Barnes" 
> >> To: "WISPA General List" 
> >> Sent: Friday, November 02, 2012 9:58 AM
> >> Subject: Re: [WISPA] Are Ubiquiti cables failing???
> >>
> >>
> >>> I had my fist 3 cable failures this week.  Blown radios and POE's.  I
> know
> >>> that I don't get any credit for labor but I also don't want any new
> cable
> >>> that will fail in a year.  I think I will just have them replace the
> radios
> >>> and go one with Life.  Not sure how I would ever get rid of 10 boxes
> of new
> >>> UBNT cable.  I would put it out.
> >>>
> >>> Steve Barnes
> >>> General Manager
> >>> PCS-WIN / RC-WiFi
> >>>
> >>>
> >>> -Original Message-
> >>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
> On
> >>> Behalf Of Jeromie Reeves
> >>> Sent: Friday, November 02, 2012 12:40 PM
> >>> To: paolo.difrance...@level7.it; WISPA General List
> >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
> >>>
> >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with
> dead
> >>> ethernet ports. Forget new cable, I want my radios fixed! We used the
> >>> cable in short runs <15ft, and are finding more and more places it was
> >>> used as those sites fail.
> >>>
> >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
> >>>  wrote:
>  Hi All,
> 
>  it seems that lately the Ubiquiti cables that we installed some time
>  ago, are filling with water and burning the ethernet interface.
> 
>  It happened with one cable on one site, then another cable on the same
>  site, now I have another cable failing on a second site...
> 
>  Any comment?
> 
>  Thank you
> 
>  --
> 
> 
>  Ing. Paolo Di Francesco
> 
>  Level7 s.r.l. unipersonale
> 
>  Sede operativa: Largo Montalto, 5 - 90144 Palermo
> 
>  C.F. e P.IVA  05940050825
>  Fax : +39-091-8772072
>  assistenza: (+39) 091-8776432
>  web: http://www.level7.it
> 
> 
> 
>  ___
>  Wireless mailing list
>  Wireless@wispa.org
>  http://lists.wispa.org/mailman/listinfo/wireless
> >>> ___
> >>> Wireless mailing list
> >>> Wireless@wispa.org
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>> ___
> >>> Wireless mailing list
> >>> Wireless@wispa.org
> >>> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> ___
> >> Wireless mailing list
> >> Wireless@wispa.org
> >> http://lists.wispa.org/mailman/listinfo/wireless
> > ___
> > Wireless mailing list
> > Wireless@wispa.org
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
>
>
> --
>
>
> Ing. Paolo Di Francesco
>
> Level7 s.r.l. unipersonale
>
> Sede operativa: Largo Montalto, 5 - 90144 Palermo
>
> C.F. e P.IVA  05940050825
> Fax : +39-091-8772072
> assistenza: (+39) 091-8776432
> web: http://www.level7.it
>
>
>
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
___
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless

[WISPA] Are Ubiquiti cables failing???

[Rick Harnish]

I just heard about these problems last week at WISPAPALOOZA from Matt
Villarreal.  It sounds like a serious issue and one that should be addressed
by the manufacturer.  While Ubiquiti is a great partner for WISPA and the
industry, they do need to take responsibility for products developed and
pushed to market without proper testing.  I am BCC copying Ben Moore to see
what they intend to do about this problem.  It will be interesting to know
how many reels of this defective cable were sold, whether the defective
coating has been corrected and whether replacement cable will be shipped.  

 

It would be the best interest of everyone if class action can be avoided.
Let's come to the table and come to a satisfactory conclusion for all.  I
will await Ben and Ubiquiti's response before taking any further steps.

 

  Where there is
a Wisp, there is a way!

 

Respectfully,

 

Rick Harnish

Executive Director

WISPA

260-307-4000 cell

866-317-2851 Option 2 WISPA Office

Skype: rick.harnish.

rharn...@wispa.org

adm...@wispa.org (Trina and Rick)

 

 

 

 

> -Original Message-

> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On

> Behalf Of Paolo Di Francesco

> Sent: Saturday, November 03, 2012 8:03 AM

> To: WISPA General List

> Subject: Re: [WISPA] Are Ubiquiti cables failing???

> 

> Hi all

> 

> any feedback (positive or negative) regarding the new "TOUGHCable CARRIER"

> ?

> 

> Just for curiosity: Anybody thinking of a class action ?

> 

> It's not only the value of the cable or smoked devices itself, it's also
the service

> interruption

> 

> Thank you

> 

> > I just saw our first failure a couple weeks ago, it was consistent

> > with photos I've seen of other ubnt toughcable failures. The jacket

> > has turned from the original grey color to a translucent green, and

> > hairline cracks then develop across the diameter of the cable. Almost

> > like the plastic has shrunk, imagine alligator skin. In this failure,

> > the POE was soaked and the radio had a blown eth port. Complete new

> > install for the customer, except the roof tripod.

> >

> > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples <
 tsharp...@qorvus.com>

> wrote:

> >> Steve do you know specifically what failed yet? Did random holes just

> >> appear in the sheath? Is yours the black or green? I'm worried

> >> because we've been recommending this shielded cable to all our

> >> customers esp. in lighting-prone areas like OK.

> >>

> >> Tom S.

> >>

> >> - Original Message -

> >> From: "Steve Barnes" <  st...@pcswin.com>

> >> To: "WISPA General List" < 
wireless@wispa.org>

> >> Sent: Friday, November 02, 2012 9:58 AM

> >> Subject: Re: [WISPA] Are Ubiquiti cables failing???

> >>

> >>

> >>> I had my fist 3 cable failures this week.  Blown radios and POE's.

> >>> I know that I don't get any credit for labor but I also don't want

> >>> any new cable that will fail in a year.  I think I will just have

> >>> them replace the radios and go one with Life.  Not sure how I would

> >>> ever get rid of 10 boxes of new UBNT cable.  I would put it out.

> >>>

> >>> Steve Barnes

> >>> General Manager

> >>> PCS-WIN / RC-WiFi

> >>>

> >>>

> >>> -Original Message-

> >>> From:   wireless-boun...@wispa.org
[  mailto:wireless-boun...@wispa.org]

> >>> On Behalf Of Jeromie Reeves

> >>> Sent: Friday, November 02, 2012 12:40 PM

> >>> To:   paolo.difrance...@level7.it;
WISPA General List

> >>> Subject: Re: [WISPA] Are Ubiquiti cables failing???

> >>>

> >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with

> >>> dead ethernet ports. Forget new cable, I want my radios fixed! We

> >>> used the cable in short runs <15ft, and are finding more and more

> >>> places it was used as those sites fail.

> >>>

> >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco

> >>> <  paolo.difrance...@level7.it>
wrote:

>  Hi All,

> 

>  it seems that lately the Ubiquiti cables that we installed some

>  time ago, are filling with water and burning the ethernet interface.

> 

>  It happened with one cable on one site, then another cable on the

>  same site, now I have another cable failing on a second site...

> 

>  Any comment?

> 

>  Thank you

> 

>  --

> 

> 

>  Ing. Paolo Di Francesco

> 

>  Level7 s.r.l. unipersonale

> 

>  Sede operativa: Largo Montalto, 5 - 90144 Palermo

> 

>  C.F. e P.IVA  05940050825

>  Fax : +39-091-8772072

>  assistenza: (+39) 091-8776432

>  web:   http://www.level7.it

> 

> 

> 

>  _

Re: [WISPA] Hot Spot Pricing

[Blair Davis]

  
  
Our rates...

3.95 for 12 hours
4.95 per day
7.95 for 2 days
9.95 for 3 days 
11.95 for 4 days
19.95 for 1 week
29.95 for 2 weeks
49.95 for a month

No support beyond log in assistance

--




On 11/3/2012 9:35 AM, Brian Matthews
  wrote:


  Hello All,

I'm looking at putting is some Hot Spots.  I would like some information 
on pricing plans, ie per day, per hour etc. etc.

Thanks,
Brian

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-- 
West Michigan Wireless ISP
Allegan, Michigan  49010
269-686-8648

A Division of:
Camp Communication Services, INC

  

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Re: [WISPA] Hotspot / Internet Cafe billing & management solution

[Brian Matthews]

On 11/3/2012 7:17 AM, Chris Fabien wrote:
> I am working with a client who will be offering paid hotspot and PC
> workstation rental in a retail setting. I am looking for a billing and
> management solution to offer them.
>
> Some features they want:
> Counter sale to buy X minutes/hours in one setting, shut off when time is up
> Account based, we bill you for what you use (automatically to credit
> card, or deduct from account balance)
> Web filtering on per-user basis (restricted access for kids, less
> restricted for adults)
> Work station - charge for printing per page
> Work station - automatically reset to default configuration when
> session ends, if desired
> Work station - allow user to keep an existing user profile, save their
> documents, installed programs etc.
>
> I really have no idea what's available in this market - just starting
> to research it. Their budget is under $1000, they would be happier
> under $500. A per-seat license would be okay, this will be a fairly
> small installation.
>
> Thanks for your suggestions!
>
> Chris Fabien
> LakeNet LLC
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
I would take a look at Azotel.  That is what I have employed and seems 
to be working very well. Tech support is second to none in this industry.
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[WISPA] Hot Spot Pricing

[Brian Matthews]

Hello All,

I'm looking at putting is some Hot Spots.  I would like some information 
on pricing plans, ie per day, per hour etc. etc.

Thanks,
Brian

___
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Wireless@wispa.org
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[WISPA] Hotspot / Internet Cafe billing & management solution

[Chris Fabien]

I am working with a client who will be offering paid hotspot and PC
workstation rental in a retail setting. I am looking for a billing and
management solution to offer them.

Some features they want:
Counter sale to buy X minutes/hours in one setting, shut off when time is up
Account based, we bill you for what you use (automatically to credit
card, or deduct from account balance)
Web filtering on per-user basis (restricted access for kids, less
restricted for adults)
Work station - charge for printing per page
Work station - automatically reset to default configuration when
session ends, if desired
Work station - allow user to keep an existing user profile, save their
documents, installed programs etc.

I really have no idea what's available in this market - just starting
to research it. Their budget is under $1000, they would be happier
under $500. A per-seat license would be okay, this will be a fairly
small installation.

Thanks for your suggestions!

Chris Fabien
LakeNet LLC
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Re: [WISPA] Are Ubiquiti cables failing???

[Paolo Di Francesco]

Hi all

any feedback (positive or negative) regarding the new "TOUGHCable CARRIER" ?

Just for curiosity: Anybody thinking of a class action ?

It's not only the value of the cable or smoked devices itself, it's also 
the service interruption

Thank you

> I just saw our first failure a couple weeks ago, it was consistent
> with photos I've seen of other ubnt toughcable failures. The jacket
> has turned from the original grey color to a translucent green, and
> hairline cracks then develop across the diameter of the cable. Almost
> like the plastic has shrunk, imagine alligator skin. In this failure,
> the POE was soaked and the radio had a blown eth port. Complete new
> install for the customer, except the roof tripod.
>
> On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples  wrote:
>> Steve do you know specifically what failed yet? Did random holes just appear
>> in the sheath? Is yours the black or green? I'm worried because we've been
>> recommending this shielded cable to all our customers esp. in lighting-prone
>> areas like OK.
>>
>> Tom S.
>>
>> - Original Message -
>> From: "Steve Barnes" 
>> To: "WISPA General List" 
>> Sent: Friday, November 02, 2012 9:58 AM
>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>
>>
>>> I had my fist 3 cable failures this week.  Blown radios and POE's.  I know
>>> that I don't get any credit for labor but I also don't want any new cable
>>> that will fail in a year.  I think I will just have them replace the radios
>>> and go one with Life.  Not sure how I would ever get rid of 10 boxes of new
>>> UBNT cable.  I would put it out.
>>>
>>> Steve Barnes
>>> General Manager
>>> PCS-WIN / RC-WiFi
>>>
>>>
>>> -Original Message-
>>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>>> Behalf Of Jeromie Reeves
>>> Sent: Friday, November 02, 2012 12:40 PM
>>> To: paolo.difrance...@level7.it; WISPA General List
>>> Subject: Re: [WISPA] Are Ubiquiti cables failing???
>>>
>>> Yes. As stated the green stuff is crap. Ive got boxes of radios with dead
>>> ethernet ports. Forget new cable, I want my radios fixed! We used the
>>> cable in short runs <15ft, and are finding more and more places it was
>>> used as those sites fail.
>>>
>>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco
>>>  wrote:
 Hi All,

 it seems that lately the Ubiquiti cables that we installed some time
 ago, are filling with water and burning the ethernet interface.

 It happened with one cable on one site, then another cable on the same
 site, now I have another cable failing on a second site...

 Any comment?

 Thank you

 --


 Ing. Paolo Di Francesco

 Level7 s.r.l. unipersonale

 Sede operativa: Largo Montalto, 5 - 90144 Palermo

 C.F. e P.IVA  05940050825
 Fax : +39-091-8772072
 assistenza: (+39) 091-8776432
 web: http://www.level7.it



 ___
 Wireless mailing list
 Wireless@wispa.org
 http://lists.wispa.org/mailman/listinfo/wireless
>>> ___
>>> Wireless mailing list
>>> Wireless@wispa.org
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>> ___
>>> Wireless mailing list
>>> Wireless@wispa.org
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> ___
>> Wireless mailing list
>> Wireless@wispa.org
>> http://lists.wispa.org/mailman/listinfo/wireless
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>


-- 


Ing. Paolo Di Francesco

Level7 s.r.l. unipersonale

Sede operativa: Largo Montalto, 5 - 90144 Palermo

C.F. e P.IVA  05940050825
Fax : +39-091-8772072
assistenza: (+39) 091-8776432
web: http://www.level7.it



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