Exactly my point. It doesn't make sense that someone representing Dragonwave would state this is a $5k repair, not saying it didn't happen, just saying it doesn't make sense to me. Even DragonWave, which I think has the perception of being higher priced, shouldn't have a one side $5k repair/ replace on an ODU.
The last time I priced a DragonWave path and a Trango path side by side, they were very close in price so at least at the time, DragonWave wasn't particularly out of line with the others in this space. Kevin -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mike Hammett Sent: Saturday, November 03, 2012 9:02 AM To: WISPA General List Subject: Re: [WISPA] SAF vs Trango Hell, other vendors that have been in teh sapce a long time are just over that for the entire link (including dishes). ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com ----- Original Message ----- From: "Kevin Owen" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Friday, November 2, 2012 1:20:49 PM Subject: Re: [WISPA] SAF vs Trango Yikes, That doesn’t sound good from DragonWave’s perspective. At $5k, that is nearly the cost for the entire radio path, (not counting antennas, PONE, etc) Can’t imagine why they would charge such a price. Were you working directly with DragonWave or through a vendor? We do most of our DragonWave purchasing through Tessco. Kevin From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Sullivan Sent: Friday, November 02, 2012 11:12 AM To: WISPA General List Subject: Re: [WISPA] SAF vs Trango We've used a few Trango, no SAF, and one Dragonwave. We had one of the Trango units recieve a near-lightning strike, which completely killed it. We sent it in, and they fixed it for $600, (out of warranty). We put it back up, and it failed about six months later. We sent it in, and we had it back fixed from Trango under warranty, (since they had just repaired it six month before), in four business days. Their support so far seems pretty quick, and $600 for a lightning repair seems reasonable. Dragonwave was a total pain. The link was a fair amount more expensive than Trango, and when the ODU broke out-of-warranty, they told us we had to buy a new ODU -- for $5,000. It's now sitting out in my warehouse, has been for over a year. Still don't know why that ODU broke, they just said it was bad. I still think that the whole licensed link scene is a bit overpriced. I'd put them up like hotcakes if we could do 250mbps for $5k, installed. But, then, so would everyone else. Kevin ----- Original Message ----- From: Kevin Owen To: WISPA General List Sent: Friday, November 02, 2012 8:03 AM Subject: Re: [WISPA] SAF vs Trango At First Step we started deploying DragonWave units long ago and in an effort to keep the network somewhat consistent, we have been installing them ever since. (~ 100 paths installed) We have been very happy with the product and support. I am curious for those of you that are evaluating Trango vs. SAF, have you considered DragonWave? If you have ruled them out can you share why? They do only have a one year standard warranty but when we evaluated bids for large project a few years ago, the vendor for SAF at the time was only offering a 3 year standard warranty. Thanks, Kevin From: [email protected] [ mailto:[email protected] ] On Behalf Of Josh Luthman Sent: Friday, November 02, 2012 6:49 AM To: [email protected] ; WISPA General List Subject: Re: [WISPA] SAF vs Trango Why are you doing all new links with SAF is the question being asked here. I'm actually deciding on Trango vs SAF right now. Once I start with one vendor I want to stick with it for all future links to reduce the different spares. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Nov 2, 2012 at 8:44 AM, [email protected] < [email protected] > wrote: All things equal, SAF has a 5 year warranty and fantastic tech support. We have both Trango and SAF in our network and now all new links are SAF exclusively. _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless
