Re: StartDate returned from CAMPAIGN_PERFORMACE_REPORT is incorrect

Hello Idit, Unfortunately, no updates, yet. Thanks for checking in; I'll keep you posted when I know more. I'll be asking a few more of my teammates to see if they know the answer to this one. Best, Nadine, AdWords API Team On Thursday, June 9, 2016 at 3:31:24 AM UTC-4, Idit Goldenberg wrote:

Re: How to know if an Ad extension was created at account or campaign level?

Hi Oliver, Could you please click *Reply privately to author* in the forum and send me the customer ID where you're seeing this? I just want to verify that you have the necessary data available to pull the information. Thanks, Nadine, AdWords API Team On Thursday, June 9, 2016 at 12:33:55 PM

Re: upcoming adwords policy name changes

Hello Peter, There isn't a guarantee that the policy name plus the description are going to be unique. One of the factors is localization. The description may change to account for that. If you're looking for something unique, the only value guaranteed to be unique is the key

Re: upcoming adwords policy name changes

Hi Peter, That's a good question. I'm not sure, but let me check with one of my teammates to see if they know the answer. I'll get back to you soon. Best, Nadine, AdWords API Team On Tuesday, May 24, 2016 at 12:59:05 PM UTC-4, Sreeprasad Govindankutty wrote: > > Hi Peter, > > I understand

Re: BatchJob Cancelled Unknown / Internal Error

Hi, Thanks for providing the batch job IDs. Could you please click *Reply privately to author* in the forum and send me your customer ID as well where these batch jobs are being run? That way I can look up further information on each job. Thanks, Nadine, AdWords API Team On Wednesday, May

Re: Exact behavior of ConversionTypeName in reports

Hi Dorian, The reason it doesn't depend on *Cost* is because *CostPerConversion* is the *total cost *divided by the *ConversionValue*. The total cost is the total aggregated cost, which includes total click cost and any other costs, including phone cost. The *Cost* field does not include all

Re: Exact behavior of ConversionTypeName in reports

Hi Dorian, There was a recent rename of many of the conversion reporting columns in v201601, and that's why some of the definitions seem a bit confusing. Let me see if I can recall a bit of history to help clarify. Back in v201509, there was a TotalCost

Re: Exact behavior of ConversionTypeName in reports

Hello Dorian, Thanks for pointing that out. I'm always relying on the documentation, and I haven't done the math on my own account to verify this, so I appreciate the additional data. At the very least, we'll make sure the documentation gets updated to be a bit more clear. Thanks, Nadine,

Re: Exact behavior of ConversionTypeName in reports

Hi Dorian, Thanks for checking in. Let me ping one of my teammates again because I haven't gotten the answer back, yet. I've always found *ConversionCategoryName* unique, and I just want to make sure I have it right before giving you a definitive answer. Cheers, Nadine, AdWords API Team On

Re: Same gclid from different MCC

Hi Goran, Yes, there is a small probability that there could be the same GCLIDs showing up across accounts. Cheers, Nadine, AdWords API Team On Monday, June 27, 2016 at 5:26:55 PM UTC+1, Goran Giertz wrote: > > What was the result of this query. Was there in actual fact the same > Unique

Re: TargetingIdeaService::LocationSearchParameter::Criteria ID Not Recognized

Hi Charles, I pinged the thread I started with that Targeting Idea Service engineering team again. Sometimes, they get a bit busy and don't see the questions come in. I'll keep you updated as soon as I hear more. Cheers, Nadine, AdWords API Team On Wednesday, February 10, 2016 at 1:05:38 PM

Re: TargetingIdeaService::LocationSearchParameter::Criteria ID Not Recognized

Hello Charles, The team got back to me. The geo types that are supported for TargetingIdeaService are: "Country", "Region", "Other", "Province", "State", "Territory", "City", "Canton", "Autonomous Community", "County", "Union Territory", "Prefecture", "Governorate", "DMA Region",

Re: What is the ClickType display value in the Ad Performance Report for "Purchase on Google"?

Hello Hans, I've found that new features can be a bit sparse on documentation as well. Let's see if I can clear things up. *QUESTION:* If I have a live POG ad, someone clicks on it, and I then run an ad performance report. What value will show up for clickType? *ANSWER:* The ClickType

Re: How to implement remarketing function with option "Visitors of a page who did not visit another page"

Hello Phu, I have good news! One of our user list experts found a way to do what you want. I'll explain with both a bit of ASCII art and SOAP XML. In this example, we're saying you want people who visited example.com/yes, but not example.com/no.

Re: TargetingIdeaService::LocationSearchParameter::Criteria ID Not Recognized

Hello Charles, I don't currently know of an an existing list, but I'll send the question over to the TargetingIdeaService engineers to see if they have a published list. In the meantime, the workaround that I can think of is that you could do one run-through of all the geo targeting IDs that

Re: Error when setting targetPartnerSearchNetwork to true

Hi Stepanian, The targetPartnerSearchNetwork field is only available to select partners

Re: Error when setting targetPartnerSearchNetwork to true

Greetings! If you set targetSearchNetwork to false in the API, this will uncheck the *Include search partners* box in the user interface. Cheers, Nadine, AdWords API Team

Re: What is the ClickType display value in the Ad Performance Report for "Purchase on Google"?

Hello Hans, Purchases on Google is a fairly new feature. I've noticed that sometimes reporting can lag a bit behind; that's also the case with the API. I haven't heard of any plans for adding this. There are a few items in ValueTrack that are not available in the reports. There are some people

Re: What is the ClickType display value in the Ad Performance Report for "Purchase on Google"?

Hello Hans, The Shopping Performance Report has most of the ValueTrack parameters available. Unfortunately, I don't think the concept of *purchases on Google* are specifically called out. I know

Re: CustomerSyncService (v201509) Bug, ? Service not returning added or deleted adExtensions?

Hello Serkan, It was very thoughtful of you to add logs to help the rest of the community in the future. Yin asked me to take a look to see if I initially saw a reason why the ad extension is missing from CampaignChangeData

Re: New PHP Client Lib 8.0.0 is not supporting includezeroimpression for various reports

Hello, It does look like a bug in our client library that was introduced in the last release. Just keep an eye on the bug you filed here . I saw that Vincent is already taking a look at it, and our team will update it as there is

Re: TargetingIdeaService::LocationSearchParameter::Criteria ID Not Recognized

Greetings! I'm happy to hear that's working for you so far. Yes, neighborhoods and boroughs are subdivisions of cities. For example, the city of New York (NYC) is split into 5 boroughs of which Manhattan is one of the 5 boroughs. The LocationCriterionService

Re: TargetingIdeaService::LocationSearchParameter::Criteria ID Not Recognized

Hi, To start, check out this AdWords Help Center article on the types of location targets with examples of each. I find the examples help me figure out the size of a location type in reference to other location types. - Canton:

Re: Issue with adding product partition tree in shopping campaign with API

Hello, Thank you for the detailed explanation. In order to figure out the root of the issue, could you please click *Reply privately to author* in the forum and send me the SOAP XML logs of the request and response? By looking at the XML with the error response, I'll be able to tell if it's a

Re: ConversionRate column now returned a decimal and not %?

Hi Greg, Thanks for reporting this. We've had another user report this as well. Having multiple people confirm is really helpful. I don't know of this being planned. We're looking into it. Best, Nadine, AdWords API Team On Friday, February 12, 2016 at 2:15:53 PM UTC-5, GregT wrote: > > We

Re: ConversionRate column now returned a decimal and not %?

Hi Oliver and Greg, Could you please click *Reply privately to author* in the forum and send me some of the customer IDs where you're seeing this? Also, are you seeing this consistently or intermittently? Thanks, Nadine, AdWords API Team On Friday, February 12, 2016 at 6:13:10 PM UTC-5,

Re: ConversionRate column now returned a decimal and not %?

Hi Oliver and Greg, There's no need to send any additional information. We've been working on this over the last couple of hours. You shouldn't be seeing any issues with those reporting fields anymore. Thanks for speaking up so quickly. Please reach out if you continue to see any issues like

Re: Issue with adding product partition tree in shopping campaign with API

Hi, I'm just checking in to see if you resolved your issue. Best, Nadine, AdWords API Team On Friday, February 12, 2016 at 6:24:33 PM UTC-5, Nadine Sundquist (AdWords API Team) wrote: > > Hello, > > Thank you for the detailed explanation. In order to figure out the root of > the issue, could

Re: Adgroup CpaBid ignores API updates in TARGET_CPA campaigns?

Hi Denis, I have a few follow-up questions to make sure I've fully understood the issue: - Is this issue specifically only happening for BatchJobService, or is this related to other services? - When you say ignored, does it mean that when you do a get() that the CpaBid is not

Re: Data Issue in AdGroup Performance Report for AdGroupMobileBidModifier

Hi Brad, Thanks for confirming this. It always helps to have that '+1' shout-out. We've now found the root cause, and we're working on a solution. I'm not sure exactly when a fix will be available, but I will post here as soon as it is available. Cheers, Nadine, AdWords APi Team On Friday,

Re: Empty linkStatus value in ManagedCustomerLink when calling ManagedCustomerService

Greetings! The linkStatus will probably not be very helpful to you. On the back-end, it's always *ACTIVE*, which is probably why we don't return it anymore. I'll have to

Re: Adgroup CpaBid ignores API updates in TARGET_CPA campaigns?

Hi Denis, Thanks for the clarification. It's good to know it's not necessarily any one service. That narrows it down a bit for me. Yes, I would really appreciate it it you could send the list of operations and corresponding responses. Please just click *Reply privately to author* in the forum

Re: Can't retrireve BatchJob operation result

Hi Robert, There haven't been any issues reported recently that are similar to what you've described. Are you following the batch job example that we provided? In the

Re: Can't retrireve BatchJob operation result

Hello Robert, We're taking a look into it. I don't know of it being a systemic issue, but I'm checking with my teammates. This one can be a tricky one to debug. I'll get back to you as we figure out more. Thanks, Nadine, AdWords API Team On Monday, March 14, 2016 at 3:44:01 PM UTC-4,

Re: Differnce in Google Call Time

Hello, Thank you for providing the details. Unfortunately, from an API perspective, I'm not sure why this would be the case. I've asked a few folks around here and checked up on a few leads, but I still haven't found an explanation. In the AdWords user interface, if you click on the

Re: BatchJobService Attribute error in Python 3 but not Python 2

Hello, I'm not aware of any issues. Let me check with my teammate who is our resident expert in Python. I'll get back to you when I've learned more. Best, Nadine, AdWords API Team On Wednesday, March 16, 2016 at 11:41:55 AM UTC-4, fol...@brainlabsdigital.com wrote: > > When I try to run a

Re: Differnce in Google Call Time

Greetings! I'll need a bit more data to figure out what may be happening. Could you please click *Reply privately to author* in the forum to send me an example of the report you downloaded and the customer ID? That would be a huge help. Thanks, Nadine, AdWords API Team On Wednesday, March 16,

Re: ImpressionReach/ UniqueCookies returning "--" for segment by day, all time data, shows correct value in the UI

Hi Suchit, Thanks for providing the screenshots and the report. I noticed that in the AdWords user interface you chose *last 14 days*, while in the API you chose *ALL_TIME*. If you change your choice in the AdWords user interface to be *All Time*, you'll notice that you now get back *'--'* for

Re: Adgroup CpaBid ignores API updates in TARGET_CPA campaigns?

Hello Petter, The feature is that you can override the the CPA bid at the ad group level is not available in earlier versions of the API. You'll need to upgrade to *v201603* announced here

Re: Batch processing TextAds resulting in BatchJobProcessingError.FILE_FORMAT_ERROR

Hi Alan, Thank you for providing those additional logs. You're adding an AdGroupAd as the operation, but the operations tag says that the type is AdGroupCriterionOperation

Re: Negative keywords for TrafficEstimatorService

Hi Mikhail, Have you had a chance to test this, yet? How did it go? Best, Nadine, AdWords API Team On Wednesday, March 2, 2016 at 2:05:43 PM UTC-5, Nadine Sundquist (AdWords API Team) wrote: > > Hello Mikhail, > > This was a very tricky one to figure out, but we've resolved the issue. > Could

Re: Data Issue in AdGroup Performance Report for AdGroupMobileBidModifier

Hello everyone, I can confirm that the fix has been pushed. Here's what it will look like: - All values will be in percentages in order to match with all the other bid modifiers in the reports. - If a value is not set in the service, then the value returned will be '--'. We've been

Re: BiddingStrategyId not being returned in TargetSpend

Hello, That is odd. Let me check with a teammate of mine. I've heard that sometimes it won't be available when there are other factors in play, so I have heard of this happening before. I'm just not sure about the details. I'll go hunt down the answer for you. Best, Nadine, AdWords API Team

Re: Is 128Mb enough as a PHP allocation?

Hello Alan, No problem! I'm just glad that you were able to figure out the root of the issue. Happy coding, Nadine, AdWords API Team On Thursday, March 3, 2016 at 11:07:24 AM UTC-5, Alan Coleman wrote: > > Hi Nadine, > > Thanks very much for getting back to me, however this issue was down to

Re: Write Adwords objects to disk

Greetings! You might want to check out YAML (for it to be human readable) or Protobuff for storing objects. Best, Nadine, AdWords API Team On Thursday, March 3, 2016 at 2:36:00 AM UTC-5,

Re: Data Issue in AdGroup Performance Report for AdGroupMobileBidModifier

Hello, Thank you for the additional information. That confirms my theory. We're looking into it, and I'll keep you updated on our progress. Cheers, Nadine, AdWords API Team On Monday, March 7, 2016 at 8:39:14 AM UTC-5, suvod...@adnabu.com wrote: > > Hi Nadine > > Any update on this? I had sent

Re: Data Issue in AdGroup Performance Report for AdGroupMobileBidModifier

Hello, So, it looks like this value related to AdGroupBidModifier.bidModifier . The only time I can possibly think of this being blank (--) would be if there was no

Re: Is 128Mb enough as a PHP allocation?

Hi Alan, Based on the calling structure, it looks like your report definition could be quite large. As far as I can tell, that would be what is getting serialized at the time. Is that the case? If not, could you please click *Reply privately to author* in the forum and send me your report

Re: ImpressionReach/ UniqueCookies returning \"--\" for segment by day, all time data, shows correct value in the UI

o day 5 *= 20 + < 100 + 30 > + 30 + 30 + 50 = ? > > > Regards > Suchit > > > On Thu, Mar 31, 2016 at 7:06 PM, 'Nadine Sundquist (AdWords API Team)' via > AdWords API Forum <adwords-api@googlegroups.com> wrote: > >> Hello Suchit, >> >> That does

Re: What is the expected method for sharing sitelinks across campaigns using the Campaign Extension Setting service?

Hi Albert, I simplified the add sitelinks to a campaign example and gave this a try. I simplified it where I only did the first sitelink feed item with the *Store Hours*. *Step 1: *I called

Re: ImpressionReach/ UniqueCookies returning \"--\" for segment by day, all time data, shows correct value in the UI

hould fetch only 14 days of > data ? > > > Thanks > Suchit Puri > > > On Thu, 31 Mar 2016 at 1:51 AM "'Nadine Sundquist (AdWords API Team)' via > AdWords API Forum" <">"'Nadine Sundquist (AdWords API Team)' via AdWords > API Forum" &g

Re: AdWords Python API: Passing Proxy Username and Password

Greetings! At this point, I think you'll have to work directly with our Python client library owner to get this figured out, since this forum is meant for specifically API issues. The best way to do that is to file an issue under the Ads API Python GitHub issue tracker

Re: How is Target CPA bidding reflected in the keywords performance report

Hi Dorian, Could you please click *Reply privately to author *in the forum and send me the query for the report, the customer ID, and the report output? We're having a bit of difficulty reproducing what you're seeing in our accounts, so it may be unique to your account. Thanks, Nadine,

Re: StartDate returned from CAMPAIGN_PERFORMACE_REPORT is incorrect

Hi Idit, Thanks for clarifying. Yes, the report start date has no affect on the value you've set for the campaign. It's just reporting a day earlier than it should. Someone else on my team also noticed this same behavior, and we're still investigating why only reporting is giving us a day off.

Re: Is Mobile App ReEngagement via Search possible?

Hello Donald, Before I just give you an answer, I want to make sure we're talking about the same thing. Could you please click *Reply privately to author *in the forum and send me a screenshot of where you're configuring this in the AdWords user interface? That way I can give you the correct

Re: 64-bit signed integer to decimal with PHP?

Hi Frank, That's an interesting one. Before I try to solve your issue with PHP, I would like to first check if those numbers even make sense coming back. They look larger than normal to me. Would you mind clicking *Reply privately to author* in the forum and sending me your client customer ID?

Re: StartDate returned from CAMPAIGN_PERFORMACE_REPORT is incorrect

Hi Idit, The only guess I have is that the report date is one day earlier just to make sure we're gathering all the statistics for the entirety of the campaign duration. It may be a bug, but I'm not sure at this point. I'll check with some of my teammates on it, and I'll get back to you.

Re: Is Mobile App ReEngagement via Search possible?

Hi Donald, Your summary for #1 is correct. For #2, creating a user list is optional when advertising on only the *Search Network*. However, I

Re: Retrieving BatchJob by ID returns no BatchJobPage entries

Greetings! It's good to hear that you're now getting results back. As for the results running out of memory, the utility just retrieves the entire result from the URL. It isn't streamed or broken down into smaller chunks. If you find the result is too large, you have a couple of options: -

Re: Retrieving BatchJob by ID returns no BatchJobPage entries

Hello, It sounds like you're working your way through our Batch Processing guide for your migration. I have a few questions to ask to help you troubleshoot: - Are you using the batch job utility provided by the client

Re: Files descriptors number is growing

Hi Евгений, I chatted with some of the PHP coders on my team, and it sounds like that is not a known common issue with that library. I'll need to ask a few questions to help you find a solution. - The only file I know that the library opens is the config file. Do you have a separate

Re: Same gclid from different MCC

Hello Igor, Thanks for checking in. I was talking with one of my teammates, and it sounds like there is a slight probability that there could be a collision in click IDs. I think that's what you're seeing here. I'm checking with him to see if there's a way we can avoid that from happening in

Re: YouTube Video ID in Video Performance Report Does Not Match

Hello Mark, I have good news! With the release of v201607 , there was a change made to reporting outlined under the section Quoting of values in comma-separated output

Re: v201607 Error quoting values in CSV output file

Hello Robert, Could you please give this a try to see if it is now working for you? Thanks, Nadine, AdWords API Team On Thursday, August 4, 2016 at 1:31:46 AM UTC-4, Joyce Lava wrote: > > Hi Robert, > > Thanks for the information you provided. Apologies for not realizing the > scenario

Re: Trigger: Unable to read report data

Hi Sabri, This thread has gotten a bit old, and things have changed a bit since this was posted. Could you please start a new thread with a few more specifics, such as the error that you're seeing, and what your request was at the time? Just as a reminder, when you're doing the new post,

Re: Will "CustomerSynchService.get" operations report clearing of Target CPA and Conversion Optimizer bid mods?

Hi Al, I'm glad you liked the post! That's helpful feedback. I don't believe these changes will show up in CustomerSyncService, but I'll double-check with the person on my team heading up this effort, and I'll get back to you. Cheers, Nadine, AdWords API Team On Thursday, August 4, 2016 at

Re: Changes to Account-level Conversion Settings?

Hi Steve, The only changes I've heard of so far were to reporting in that many of the ConvertedClicks fields were replaced as mentioned in the release notes . I'll check with one of my teammates who worked on these

Re: QualityScore Field in KEYWORD_PERFORMANCE_REPORT is zero

Greetings Everyone, I agree that our documentation is not up-to-date, and we'll work on getting that updated soon. Thank you for pointing that out. There have been some changes recently, which is why I think there's a bit of confusion. For *Display* and *Video* campaigns, a *QualityScore* of 0

Re: What is the membership life span for custom combination user lists?

Hello Yang, This is a tough one, and I don't know this one off the top of my head. Since this is more of an AdWords product-specific question, please also post on the AdWords Community forum . If they are unable to

Re: Using feed to dynamically inserting landing page

Hi Nitzan, With the limitation on the number of ads that can be enabled on an account, you're definitely looking in the right place on our forum. Yes, that solution you're looking at would work. Please take a look specifically at this post

Re: Exact behavior of ConversionTypeName in reports

Hello Dorian, So, it looks like you caught an issue in our documentation. We'll be updating *ConversionCategoryName* to be listed as a segment. Thanks for catching that and telling us about it! As for the answer to your second question, the *CostPerConversion* does not directly depend on

Re: Will "CustomerSynchService.get" operations report clearing of Target CPA and Conversion Optimizer bid mods?

Hi Al, Sorry about the delay. I'm going to try another person on my team to see if I can get an answer on this. Best, Nadine, AdWords API Team On Monday, August 15, 2016 at 1:13:39 PM UTC-4, adiven...@wordstream.com wrote: > > Hello Nadine, > > Were you able to verify whether or not these

Re: Will "CustomerSynchService.get" operations report clearing of Target CPA and Conversion Optimizer bid mods?

Greetings Al, Thanks for being so patient. I was able to confirm that the API's CustomerSyncService will see the changes. However, the *Change History* in the user interface will not have the changes visible. Take care, Nadine, AdWords API Team On Monday, August 15, 2016 at 4:36:34 PM UTC-4,

Re: BatchJobService taking too long since yesterday?

Hello Stefano, We've resolved any of the outstanding issues with performance in BatchJobService. If you see any further spikes in performance latency, please get back to me. Thanks, Nadine, AdWords API Team On Tuesday, January 24, 2017 at 11:38:36 AM UTC-5, Nadine Sundquist (AdWords API

Re: What is the expected method for sharing sitelinks across campaigns using the Campaign Extension Setting service?

Hi Danny, Could you do me a huge favor and start a new thread with your question since your question is a bit different and this thread already has a solution? Feel free to refer to this thread in your forum post, and someone on my team will get back to you. Thanks! Nadine, AdWords API Team

Re: Issues with BatchJobService - jobs remain stuck

Greetings Fellow AdWordsians, Thanks for the batch job IDs. They are a BIG help. I've taken a look at the history of those batch jobs in our internal systems, and I've found a pattern. I need to run it by a few teammates here to see if my observations result in finding a root cause. I'll

Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

Hello, Could you please start a new forum thread with your issue? There are so many reasons that an internal error can happen, and I don't want to assume that your issue is the same as Mario's on this thread. We're still working on Mario's issue. In that new thread, please include the batch

Re: Issues with BatchJobService - jobs remain stuck

Hello Everyone, I have good news! We found the root cause, and the issue has been fixed. Your batch job processing times should be back to normal now. Thanks again for reporting this! Take care, Nadine, AdWords API Team On Thursday, February 2, 2017 at 11:11:20 AM UTC-5, Nadine Sundquist

Re: BatchJobService taking too long since yesterday?

Hi Stefano, Thanks for providing the additional information. There was a recent spike in execution time, which is now back to normal. I can see why this would be frustrating, and thank you for logging that on GitHub. Those additional job IDs should help us pinpoint what's going on. We'll have

Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

Hi Mario, Thanks for checking in! We're still working on it. I'm hoping to get back to you soon on this. Best, Nadine, AdWords API Team On Wednesday, January 25, 2017 at 6:59:30 AM UTC-5, adshopit@gmail.com wrote: > > Hi Nadine, > > any news on this? > > Thanks, > Mario > > > Il giorno

Re: Retrieving search volume data problem

Greetings Daphna, One thing I've noticed about this service is that the corrections are predictable in one way. If you go to google.com and type in 'srecording studio', you'll see that it says *Showing result for recording studio*. I know some people have leveraged that behavior to determine

Re: Issues with BatchJobService - jobs remain stuck

Hi Stefan, Thanks for the update! I'm keeping an eye on this as well. Take care, Nadine, AdWords API Team On Saturday, February 18, 2017 at 1:43:38 AM UTC-5, Stefan Kleine Stegemann wrote: > > > Hi Nadine, > > good news on our side as well. Today, we did not have stuck jobs any more > and all

Re: Retrieving search volume data problem

Hi Andrew, Thanks for providing your '+1' on the forum! It does help our prioritization a little more when we know that other people could use a feature. This is still under discussion if it's something that can be added, but I'll update this post if it does end up being provided. Cheers,

Re: Issues with BatchJobService - jobs remain stuck

Hello Stefan, I have good news! We've been working through processing through the queue of hanging jobs. You should be seeing an improvement in that these hanging jobs should be reaching a final state e.g. canceling should now be canceled. You may still see a few hanging, but the majority

Re: Issues with BatchJobService - jobs remain stuck

Hi Stefan, We're actively working on clearing the queue, which includes those jobs in the canceling state, as we're searching for a fix for this. Unfortunately, it won't make a difference whether or not it's a small job versus a larger job. One of my teammates put it quite well when he said

Re: Issues with BatchJobService - jobs remain stuck

Greetings Stefan, This is useful information when we're trying to figure out how to find a solution for this one. Thanks for passing it along. If jobs have been finishing for you normally by a certain time, then I would expect it to continue to do so. If it doesn't, then it's probably fallen

Re: Issues with BatchJobService - jobs remain stuck

Hi Mike, It looks like that job was submitted over 10 hours ago, but it wasn't picked up to be processed. I'm taking a look into it. In the meantime, please try cancelling the job and resubmitting. Thanks, Nadine, AdWords API Team On Thursday, February 23, 2017 at 9:33:05 PM UTC-5, Mike

Re: Issues with BatchJobService - jobs remain stuck

Hi Mike, It looks like the job is still waiting for a file to upload with operations. If you haven't cancelled yet, you can try uploading a file with operations to the upload URL. Cheers, Nadine, AdWords API Team On Friday, February 24, 2017 at 9:41:07 AM UTC-5, Nadine Sundquist (AdWords API

Re: reported Gender/AgeRange state is inconsistent with Adwords UI

Greetings! The Status field of the *Gender Performance Report* does not perfectly line up with the Status in the API. It has a different meaning in the API than it does the UI. What confuses

Re: Issues with BatchJobService - jobs remain stuck

Hi MG, Thanks for sending over the batch job IDs. I took a look at the time it took for the jobs to run for the slow running jobs. I didn't see any that exceeded 15 minutes and most were completing within 5 minutes. There is a bit of load balancing going on with a lot of job requests, so it's

Re: Click Performance Report via API > Call Extension gCLID > import to Analytics > Link and attribute to Adwords

Hi Brian, This looks like a slightly different question from what is on this thread. Could you please start a new thread on this? Someone on my team will get back to you on that new thread once you've posted it. Thanks! Nadine, AdWords API Team On Thursday, February 16, 2017 at 4:14:11 AM

Re: Issues with BatchJobService - jobs remain stuck

Hi Biniam, It looks like we found the culprit on our side, but we haven't found the solution, yet. The workaround for now is to cancel the job that is hanging and to retry the operations that have not executed. I'll keep you in the loop as we make progress. Cheers, Nadine, AdWords API Team

Re: Issues with BatchJobService - jobs remain stuck

Hi Stefan, The good news is that we found where the hanging is happening, but the bad news is that we still don't have a complete fix. If the cancel continues to hang, please get back to me. Right now, it looks like you're doing the right thing by cancelling and retrying. Best, Nadine,

Re: Issues with BatchJobService - jobs remain stuck

Hi Stefan, Thanks for reporting this. I personally experienced some longer than usual running batch jobs last night as well. We're looking into what caused this last spike in execution time. Cheers, Nadine, AdWords API Team On Wednesday, February 15, 2017 at 5:04:20 AM UTC-5, Stefan Kleine

Re: Retrieving search volume data problem

Hi Daphna, After having a discussion with my teammates about this, I've put in a feature request to also return the other keyword that matches the statistics. That way you would have both keywords without disrupting people who are used to the current behavior. Best, Nadine, AdWords API Team

Re: Not getting all Negative Keywords in KeywordPerfomanceReport

Hello Zweitze, Thanks for jumping in! It's so great to see people on the forum that I've met at the workshops. You answered that quite well. I think that should clear things up, and it'll be helpful for other people when they come along later. Thanks! Nadine, AdWords API Team On Tuesday,

Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

Hello Mario, It'll take me a bit of time to dig into why this is happening. Thanks for providing all this information. I'll get back to you as soon as I've figured out what's going on. Cheers, Nadine, AdWords API Team On Thursday, January 19, 2017 at 3:08:52 PM UTC-5, adshopit@gmail.com

Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

Hi Mario, We found the root cause of the issue. It is something on our side. Please stop submitting jobs that are similar to the ones you are currently submitting that are failing. We're actively working on a fix, and I'll update you as soon as it is available. Thanks, Nadine, AdWords API

Re: Invalid XML errors - Keywords Performance Report over weekend

Hi Addams, We've been getting multiple reports of this over the weekend (https://groups.google.com/d/msg/adwords-api/BXnAVhYe538/gxHMxDPqDgAJ). Thank you for providing more information so we can pinpoint what's going on. I'll update you as soon as we fix this. Best, Nadine, AdWords API Team

Re: How to handle an AdWords failure: request one report, receive a different report

Hi Everyone, You should no longer be seeing this issue as of a few minutes ago. Please contact us immediately if you see any further issues with your reports. Thanks, Nadine, AdWords API Team On Monday, August 22, 2016 at 9:40:35 AM UTC-4, Nadine Sundquist (AdWords API Team) wrote: > >

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