Re: UNEXPECTED_INTERNAL_API_ERROR

Hello Nadine, As requested, I created another post and shared the service call details. I really appreciate your assistance on the other thread. Thanks, Ergin On Friday, March 18, 2022 at 10:18:56 AM UTC-7 adsapi wrote: > Hello Ergin, > > This thread was for CustomerService.getCustomers()

Re: UNEXPECTED_INTERNAL_API_ERROR

Hello API team, Can you please have an update with the issue that Ergin has stated above? This is important for their customers. Shaun Shaun Indeglia Customer Engineer Mobile 978-930-3056 355 Main St, Cambridge, MA On Thu, Mar 17, 2022 at 6:47 PM Ergin Demirel wrote: > Hello, > > We are

Re: UNEXPECTED_INTERNAL_API_ERROR

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Re: UNEXPECTED_INTERNAL_API_ERROR

Hello, We are still experiencing this issue with one of our customers as of March 13th and retrying doesn't help. As mentioned by the others, this is working fine for the rest of our customers. You can find the stack trace below. Please let me know if you need further information.

Re: UNEXPECTED_INTERNAL_API_ERROR

Hello Everyone, The fix is now fully rolled out. You should no longer be receiving these errors. If anyone is still receiving unexpected internal API errors for this method, please get back to me. Thanks, Nadine, Google Ads API Team ref:_00D1U1174p._5004Q2WyTcV:ref -- --

Re: UNEXPECTED_INTERNAL_API_ERROR

Greetings Everyone, Thank you so much for providing all the input. Thanks to your help, we were able to pinpoint the issue, and we're actively working on a fix for this. It is our highest priority right now. I'll give an update once the issue is fixed. Best, Nadine Wang Google Ads API Team

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi Hugo and Paco, I already raised the issue about the internal error to my team with the SOAP logs of the Outleads team. With this, so that we can also raise your issue to my team, then please also provide the complete SOAP request and response that generated on your end so we can see the

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi, We are also experiencing the same issue for some of our products and users. We also agree with Outleads and TapClicks that the API should continue working until the sunset date. Kind regards, Paco On Tuesday, March 1, 2022 at 4:34:10 PM UTC+1 hu...@tapclicks.com wrote: > Hi, > > We are

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi, We are experiencing the same issue for some of our clients. The issue doesn't seem temporary, since yesterday every time we try the call to " https://adwords.google.com/api/adwords/mcm/v201809/CustomerService; we consistently get the error: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi, Thank you for reaching out to the Google Ads API support team. The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary issue with the API. Can you please try making the call again? We strongly recommend that you can use Google Ads API to get customer list. Let me

Re: UNEXPECTED_INTERNAL_API_ERROR

Noted about the request ID, we were unaware of the sensitive nature of this field. We are aware of the Ads API as well as the sunset schedule. We're working tirelessly on migrating our software to the new API but we were counting on the AdWords API to be functional until the sunset date,

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Dorian, Thank you for the update. I will keep you posted as soon as I'm able to get more information here. Thanks, Ben, Google Ads API Team ref:_00D1U1174p._5004Q2Mhwnf:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog:

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Ben, thanks for the update. We have not yet tackled the migration of that specific code as we're focussing on moving the reporting use cases to the new API in order to first gain some experience. I will let you know what we find once we start working on migrating the batch modification

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Dorian, Unfortunately not yet. I'm following up with the batch jobs team to see if they can increase the priority of the investigation. In the meantime, have you considered migrating your application to the new Google Ads API? I'd be curious to know if you have the same issues there. Best,

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Ben, seeing as it's been a while, are there any updates on this issue? Thanks & best regards, Dorian On Thursday, 23 September 2021 at 19:34:43 UTC+2 adsapi wrote: > Hi Dorian, > > I'm a Developer Relations Engineer jumping in to help with this issue. > I've routed this through to the team

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Dorian, I'm a Developer Relations Engineer jumping in to help with this issue. I've routed this through to the team that works on Batch Jobs, but they're still in the process of investigating the root cause. I'll follow up here as soon as I have more information. Thanks, Ben, Google Ads

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Aryeh, it's been a couple weeks, and this issue is still hitting us every now and then. Do you already have any feedback which you would be able to share? Thanks, Dorian On Wednesday, 1 September 2021 at 21:21:56 UTC+2 adsapi wrote: > Hi Dorian, > > I brought your internal error with your

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Dorian, I brought your internal error with your comments up with my team. We will get back to you as soon as possible. Regards, Aryeh Baker Google Ads API Team ref:_00D1U1174p._5004Q2Mhwnf:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog:

Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Yasar, I *think* I have answered privately, but as there doesn't seem to a way to copy oneself when replying in the new Google Groups interface, I'm not completely sure. Could you confirm that you have received the SOAP logs? Thank you very much! Best, Dorian On Wednesday, 25 August 2021

RE: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

Hi Dorian, Thanks for reaching out to us. For us to provide the specific recommendations on the InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, could you please provide with us the complete SOAP request and response logs, along with its requestId, generated when the error occurred? Also,

RE: UNEXPECTED_INTERNAL_API_ERROR (AdGroupCriterionServiceInterface - get)

Hello, The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary issue with the AdWords servers. If you are still unable to run this request consistently, please provide your CID and the complete detailed request and response logs of the API call. Ensure you "Reply

RE: Unexpected_internal_api_error when using targetingIdeaService.

Hi Vivek, Thank you for posting your concern. The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary issue in the servers or could be due to a bug. However, upon checking the log you provided, you are using ExperimentDiversionService which is currently not supported in

RE: UNEXPECTED_INTERNAL_API_ERROR upon deleting product groups

Hi, Thanks for posting your concern. To take a closer on the issue, would you mind providing the complete SOAP request and response logs together with the CID and the error message via Reply privately to author option? If you haven't enabled the SOAP logging yet, you may refer to the readMe

RE: UNEXPECTED_INTERNAL_API_ERROR: I am getting this error frequently. Is there any fix to avoid getting this error.

Hi, So our team can better investigate, could you provide the complete SOAP request and response logs that were generated when the error occurred? You may send your reply via the *Reply privately to author* option. Thanks and regards, Peter Google Ads API Team

RE: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

Hi, Thanks for the update. It looks like they rolled out the fix late yesterday. Glad to hear it's working for you again. Cheers, Josh, Google Ads API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group:

Re: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

Hi Josh, The error seems to have been fixed. Thanks for prompt fix! Cheers On Wednesday, March 27, 2019 at 11:44:38 PM UTC+1, googleadsapi-forumadvisor wrote: > > Hi, > > I've reported this to the team that maintains that service and will > provide an update as soon as I have more

RE: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

Hi, I've reported this to the team that maintains that service and will provide an update as soon as I have more information. In the meantime, if you happen to see that this error has subsided, please let me know. Thanks, Josh, Google Ads API Team

Re: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

Just chiming in to say you aren't alone with this issue. We started encountering the same thing as of ~4pm EST yesterday. Reached out to email support, no response yet. On Wednesday, March 27, 2019 at 8:22:57 AM UTC-4, Stefano Fontana wrote: > > Howdy, > > Since a couple of days we've been

RE: UNEXPECTED_INTERNAL_API_ERROR

Hello Alexey, The UNEXPECTED_INTERNAL_API_ERROR could be due to a transient issue. Can you retry the API request again and see if you're noticing this issue? If the request is failing, could you please share the API SOAP logs which includes the requestId, complete request and response so that I

RE: UNEXPECTED_INTERNAL_API_ERROR when mutate campaign

Hello, The UNEXPECTED_INTERNAL_API_ERROR usually occurs when something unexpected happened while processing the request. Could you please share the complete SOAP logs(request and

Re: UNEXPECTED_INTERNAL_API_ERROR when mutate campaign

Hello, The UNEXPECTED_INTERNAL_API_ERROR usually occurs when something unexpected happened while processing the request. Could you please share the complete SOAP logs(request and

Re: UNEXPECTED_INTERNAL_API_ERROR raised during ConversionTrackerService.get query

Hi Paul Glad to hear that the issue is no longer being encountered. However, in the event that the issue resurfaces, please do write back so me or the rest of our team can further investigate. Thanks and regards, Peter AdWords API Team On Friday, January 11, 2019 at 10:16:54 PM UTC+8,

Re: UNEXPECTED_INTERNAL_API_ERROR raised during ConversionTrackerService.get query

The issue just disappeared, so I was not able to get the requested information. On Tuesday, 11 December 2018 21:11:09 UTC+1, Peter Oliquino (AdWords API Team) wrote: > > Hi Paul, > > Thank you for reaching out to support. Could you send to me your > clientCustomerId and the complete SOAP

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi, I've sent you the SOAP like 2 weeks ago, any update? Thanks On Tuesday, 11 December 2018 19:58:19 UTC+1, Peter Oliquino (AdWords API Team) wrote: > > Hi German, > > Could you provide to me the complete SOAP request and response logs so we > can take a closer look at the issue? You may

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi Peter, Any updates about this? Regards. On Tuesday, 11 December 2018 19:58:19 UTC+1, Peter Oliquino (AdWords API Team) wrote: > > Hi German, > > Could you provide to me the complete SOAP request and response logs so we > can take a closer look at the issue? You may reply to me via the

Re: UNEXPECTED_INTERNAL_API_ERROR raised during ConversionTrackerService.get query

Hi Paul, Thank you for reaching out to support. Could you send to me your clientCustomerId and the complete SOAP request and response logs so I can further investigate? You may reply to me via the *Reply privately to author* option. Thanks and regards, Peter AdWords API Team On Wednesday,

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi German, Could you provide to me the complete SOAP request and response logs so we can take a closer look at the issue? You may reply to me via the *Reply privately to author* option. Thanks and regards, Peter AdWords API Team On Wednesday, December 12, 2018 at 1:51:50 AM UTC+8, German

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

Hello Nadine, Sure, here is the new thread https://groups.google.com/forum/#!topic/adwords-api/GT4j1vigFC8 . Regards, Inessa M. четверг, 8 ноября 2018 г., 7:08:21 UTC+10 пользователь Nadine Sundquist (AdWords API Team) написал: > > Hello, > > This is quite an old thread. Can you do me a HUGE

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

Hello, This is quite an old thread. Can you do me a HUGE favor? Could you please start a new thread with this question as I believe this may be a new issue? Thanks, Nadine, AdWords API Team On Tuesday, November 6, 2018 at 7:23:21 PM UTC-5, Inessa M wrote: > > Hi all, > > I try to add some

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

Hi all, I try to add some HTML5 ads using BatchJobs (I didn't try to send it without BatchJobs; API version is 201802) and I get the same error. Can anyone help me please? Thanks in advance. суббота, 4 марта 2017 г., 4:19:36 UTC+10 пользователь Nadine Sundquist (AdWords API Team) написал: > >

Re: UNEXPECTED_INTERNAL_API_ERROR

Hello Stella, Looks like you are following up with Sreelakshmi on another thread , to avoid confusion please followup on that thread only. Regards, Sai Teja, AdWords API Team. On

Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

Hello, Could you please share your code snippet and values of the variables (if any) along with the CID? You can use reply privately to author option if you prefer that. Thanks, Sreelakshmi, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog:

Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

Hello, Could you please try the below and see if that works for you? Once you are able to generate the logs, please share the SOAP logs so that I can take a closer look. You can use reply privately to author while sharing the details. import logging ..

Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

hi Sreelakshmi, I am trying to do the same thing as the poster. Can you share about the right way to get soap log? I am using below, but could not find extra log. Thank you, Stella import logging logging.basicConfig(level=logging.INFO) logging.getLogger('suds.transport').setLevel(logging.DEBUG)

Re: UNEXPECTED_INTERNAL_API_ERROR

hi Teja, I’d like to add some SOAP logs. Following this instruction: https://github.com/googleads/googleads-python-lib/tree/b80b8b3741a55f1d00c5974bc58f92540663c6f6#user-content-how-do-i-log-soap-interactions I ran this before call my service fn, I did not see more log pop up, this is right?

Re: UNEXPECTED_INTERNAL_API_ERROR AdGroupAdService

Hello Luigi, Could you confirm how often you are seeing these errors and from when you are facing this issue? Could you please share the SOAP logs without redacting any information so that we can take a closed look? you could use r*eply privately to the author* option while share the details

Re: UNEXPECTED_INTERNAL_API_ERROR API ERROR

Hi Alex, As of the moment, we haven't receive any technical issues on search or shopping campaigns. However, to better investigate your issues, could you provide the complete SOAP request and response logs when you encountered the error and reply to me via *Reply privately to author*? Thanks

Re: UNEXPECTED_INTERNAL_API_ERROR API ERROR

Hi Luis, We're also seeing this error when trying to send products up to our Accounts through the AdWords API. It's affecting both search and shopping (slightly different error message on shopping) and seems like a widespread issue considering it's not just; do you have any information on the

Re: UNEXPECTED_INTERNAL_API_ERROR API ERROR

Hi Hazar, The UNEXPECTED_INTERNAL_API_ERROR error you encountered could be due to temporary resource related issues in the AdWords API server or a possible bug. Could you confirm if

Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

Hi Marcel, Your SOAP logs looks fine to me. The UNEXPECTED_INTERNAL_API_ERROR could be due to a transient issue. Could you please confirm if you are seeing this issue on retry? If so, could you give a try with a lesser number of results like 100? If that request is failing, please share the

Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

Hi Kerwin, To better investigate your issue, could you provide the complete SOAP request and response logs when you encountered the error? Please reply via *Reply privately to author*. Thanks and regards, Luis AdWords API Team On Monday, August 13, 2018 at 2:10:45 PM UTC+8, Kerwin Jorbina

Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

Hi, Any news on this? Were you able to make it work? I am also trying to add the CriterionUserInterest to the adgroup of the campaign and I am encountering this error. I used 'Display' as the advertising_channel_type. The example code looks like this (*please don't mind if there are syntax

Re: UNEXPECTED_INTERNAL_API_ERROR

Hello, There was an issue this morning. Our servers faced severe latency issues resulting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR to some users. The issue should be resolved by

Re: UNEXPECTED_INTERNAL_API_ERROR

I saw the same issue, as well as a couple '(500) Internal Server Error's an hour or two ago. Would be great to get an update. Thanks, Kevin On Thursday, June 28, 2018 at 9:30:04 AM UTC-7, Get Work wrote: > > Hi there, > > We're experiencing the following API error, just wondered if this was a

Re: UNEXPECTED_INTERNAL_API_ERROR

We encountered the same issue from our side. Any known issue from AdWords side? Thank you! On Thursday, June 28, 2018 at 9:30:04 AM UTC-7, Get Work wrote: > > Hi there, > > We're experiencing the following API error, just wondered if this was a > temporary error, or when it would be fixed. > >

Re: UNEXPECTED_INTERNAL_API_ERROR when calling LabelService or SharedSetService

Hello Jianbo, This issue has been fixed. Please let us know if you still hit that error. Best, Thanet, AdWords API Team On Thursday, December 7, 2017 at 4:44:34 AM UTC+9, Jianbo zhu wrote: > > Hi, Adwords API team, > in the last few days, we have seen quite a few UNEXPECTED_INTERNAL_API_ERROR

Re: UNEXPECTED_INTERNAL_API_ERROR querying AdGroupAdService

Hello MdV, I'm confirming this and will get back to you when I have more information. Best, Thanet, AdWords API Team On Monday, February 19, 2018 at 3:04:56 PM UTC+9, Thanet Knack Praneenararat (AdWords API Team) wrote: > > Hello MdV, > > How often the error has happened? > The error can

Re: UNEXPECTED_INTERNAL_API_ERROR querying AdGroupAdService

Hello MdV, How often the error has happened? The error can happen sometimes when there are transient issues on the servers. Usually, the frequency of error will reduce and it will disappear within a few days. If the issue persists for many days, please let me know. Best, Thanet, AdWords API

Re: UNEXPECTED_INTERNAL_API_ERROR querying AdGroupAdService

Hi MdV, Could you please send us the complete SOAP logs including request and response? You may opt to *reply privately to author*. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+:

Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

Hi Nima, Upon checking on your account, the campaign where this adGroupId belongs is with a Search Network with Display Select as Campaign Type . As

Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

Hi Nima, The error CANNOT_ADD_CRITERIA_TYPE means that the criteria type cannot be targeted for the ad group. Either the account is restricted to

Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

Hi Nima, Thank you for providing these details. Based on your SOAP logs, you should use the userInterestId instead of the id field because this is a required field

Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

Hi Luis, Yes, I still receive the same error. I am coding in Node and using this package: https://www.npmjs.com/package/node-adwords to connect to the api. As I mentioned before, I can create campaigns, adwords, and other criterions for gender, age, etc. with no error. Here is the SOAP

Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

Hi Nima, The UNEXPECTED_INTERNAL_API_ERROR error you encountered could be due to a temporary resource related issues in the AdWords API server or a possible bug. Could you confirm if

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi Song, The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR that you are encountering could be due to an intermittent issue in the AdWords API servers. Could you please wait for some

Re: UNEXPECTED_INTERNAL_API_ERROR when calling LabelService or SharedSetService

Hi Jianbo, We are not aware of any known issues except the issue with Labels posted on this thread. Could you please enable logging and share the SOAP request and response logs for both the

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Thanks so much Nadine! I've verified and this works OK now for both problematic accounts. We very appreciate your help on this! Cheers, Oksana On 01.12.17 04:43, 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum wrote: Hi Oksana, I just received word that the issue is fixed.

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi Oksana, I just received word that the issue is fixed. Please take a look when you get a chance. If you experience any other issues around this, please get back to me. Thanks, Nadine, AdWords API Team On Friday, November 17, 2017 at 4:14:32 PM UTC-5, Nadine Sundquist (AdWords API Team)

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I just wanted to give you a heads-up that we found the root cause. Yay! We are currently working on a solution, but I don't have a date for when a fix would be available. I'll keep you updated in the coming weeks as I hear more. Cheers, Nadine, AdWords API Team On Tuesday,

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi Alejandro, Sorry, my mistake. :) What I was thinking was that there's not much point to setting *numberResults = 0 *in most cases, but I completely forgot about the use case of simply getting the count of objects that match the predicate you specified (e.g., from totalNumEntries

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi, According to the link you sent, the field (numberResults) must be greater than* or equal *to 0. Beyond that, i changed the value to use 100 (instead of 0) and i still get the same error. Thanks, Alejandro On Thursday, November 16, 2017 at 11:49:12 AM UTC-3, Josh Radcliff (AdWords API

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi, I noticed that in your request, you are specifying the following in the *paging* element: 0 0 The numberResults should be a value > 0, as it

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I'm disappointed to tell you that we have not resolved it, yet. I do have an active conversation going on internally on this, but we haven't found the source of the issue. Thanks for checking in on this! Regards, Nadine, AdWords API Team On Tuesday, November 14, 2017 at 6:41:11

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi Nadine! How is it going with the solution of this issue? Any updates? Looking forward to hear good news from you! Thanks, Oksana On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote: > > Hi guys, > I'm requesting >

Re: UNEXPECTED_INTERNAL_API_ERROR

Hi, Do you consistently encounter the InternalApiError ? Could you tell me if this error is seen with just this service or other services as well? This error is usually related to

Re: UNEXPECTED_INTERNAL_API_ERROR when calling AdGroupCriterionService

Thanks Sreelakshmi. The issue seems auto recovered and only last for a few mins (which cause about 10+ request failures). I will report again if I see more instances. Thanks, Caihua. On Wednesday, November 1, 2017 at 7:53:43 AM UTC-7, Sreelakshmi Sasidharan (AdWords API Team) wrote: > > Hi

Re: UNEXPECTED_INTERNAL_API_ERROR when calling AdGroupCriterionService

Hi Caihua, We are not aware of any issues at the moment. Could you please enable logging and share the complete SOAP request and response log for this operation? Thanks, Sreelakshmi, AdWords API Team -- --

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Great news, thanks Nadine!!! On 01.11.17 15:48, 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum wrote: Hello Oksana, I'm glad you checked in! I was able to reach the engineer who was assigned to be working on this on my team. On October 27th, he said he would be able to look at

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I'm glad you checked in! I was able to reach the engineer who was assigned to be working on this on my team. On October 27th, he said he would be able to look at it by next week. Cheers, Nadine, AdWords API Team On Wednesday, November 1, 2017 at 9:34:08 AM UTC-4, Oksana Sulyma

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi Nadine! It's now more then 2 weeks since I asked you about progress with this issue last time. Do you have any news on this? Thank you!!! Oksana On Wednesday, October 11, 2017 at 2:04:26 AM UTC+3, Nadine Sundquist (AdWords API Team) wrote: > > Hello Oksana, > > In case you missed my private

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, In case you missed my private message, we don't have a solution for this, yet. I'll see if I can get someone else to look at it on my team. Best, Nadine, AdWords API Team On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote: > > Hi guys, > Any progress on this

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi guys, Any progress on this issue? Any idea will be helpful. Thanks! Oksana -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, This really is a tough one to figure out. I'm working on pulling in some more people to try to help on this. Thank you for bumping the thread; it helps me explain the priority of this. Best, Nadine, AdWords API Team On Monday, October 2, 2017 at 5:54:53 AM UTC-4, Oksana Sulyma

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi guys, Any news on this? We really need any ideas on how to get this working as clients get anxious. Thanks you for any help! On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote: > > Hi guys, > I'm requesting >

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Thanks Nadine! On 22.09.17 00:56, 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum wrote: Hello Oksana, I accidentally set my net a little too wide when checking what's associated with that email. It's associated with only a few AdWords accounts as you pointed out, and it's

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I accidentally set my net a little too wide when checking what's associated with that email. It's associated with only a few AdWords accounts as you pointed out, and it's associated with a lot of other non-AdWords accounts. That's where the confusion came in. You pointing that

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi guys! You write on my problem: " That email is associated with over 200 AdWords accounts. Usually, the max that we see is 5 AdWords accounts. I traced down the error on our end, and and it looks like it's timing out as it's trying to retrieve all the accounts associated with that email

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Thanks Nadine! I'll let customer know these options. On 19.09.17 23:22, 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum wrote: Hello Oksana, Using the current credentials that you're using, I don't know of a way of doing that. We're still trying to figure how things got in this

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, Using the current credentials that you're using, I don't know of a way of doing that. We're still trying to figure how things got in this state. You do have a few possible workarounds: - *Option 1:* The email you sent us earlier is associated with a lot of accounts. If you

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi Nadine, Thanks for the reply. The problem is we use CustomerService getCustomers to get the list of customer IDs. And we get UNEXPECTED_INTERNAL_API_ERROR on this stage. Is there any other automatic way to know customer IDs? Thanks! Oksana On 19.09.17 01:40, 'Nadine Sundquist (AdWords

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi Oksana, Thanks for bumping this thread. We're still looking into this. Have you had a chance to try out the solution of putting the client customer ID in the header to limit the number of users coming back as explained in this blog post

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Any news on this? Thanks! On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana Sulyma wrote: > > Sent details in private message. Thanks! > > On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad > (AdWords API Team) wrote: >> >> Hi, >> >> Could you provide the email

Re: UNEXPECTED_INTERNAL_API_ERROR for ConversionTrackerService.mutate(UploadConversion)

Hi Gabriel, Glad to be of help. I'll pass this feedback to the team to provide more meaningful error messages in these situations in the API response. Regards, Shwetha, AdWords API Team. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+:

Re: UNEXPECTED_INTERNAL_API_ERROR for ConversionTrackerService.mutate(UploadConversion)

Hi Shwetha, Looks like that was the issue. Thank you for your help. I would have expected a more appropriate error to be returned which would help in my error handling, but I'm happy to at least know what the issue is now. Thanks, Gabriel On Tuesday, September 12, 2017 at 2:03:05 PM UTC-7,

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Sent details in private message. Thanks! On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad (AdWords API Team) wrote: > > Hi, > > Could you provide the email address which was used to authorize the > request along with the complete SOAP request and response logs? Please use >

Re: UNEXPECTED_INTERNAL_API_ERROR for ConversionTrackerService.mutate(UploadConversion)

Hi Gabriel, It looks like you are setting the attributionModelType to DATA_DRIVEN. Please note that this attribution model is only available to accounts with enough data. The requirements for this attribution model are provided here . This

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi, Could you provide the email address which was used to authorize the request along with the complete SOAP request and response logs? Please use *Reply privately to author* when responding. Thanks, Shwetha, AdWords API Team. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

Hello AdWordsians, I just got the all clear that code has been pushed to our servers that should make this issue disappear. Please get in contact with me if you see this error happening with HTML5 ads. Based on my analysis, it looks like the issue first started late Wednesday night and

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

Hello Everyone! I no longer need the request IDs. I found the root cause by surfing our logging servers. I've made this the top priority around here. I'll post an update here when I have more news. Best, Nadine, AdWords API Team On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

Hello Adam, Would you happen to have request IDs for some of the failures on AdGroupAdService? The *requestId* would be in your SOAP XML response. That would help me narrow this down a little faster. Thanks, Nadine, AdWords API Team On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine

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