Re: UNEXPECTED_INTERNAL_API_ERROR

[Ergin Demirel]

Hello Nadine, 

As requested, I created another post and shared the service call details. I 
really appreciate your assistance on the other thread. 

Thanks, 

Ergin

On Friday, March 18, 2022 at 10:18:56 AM UTC-7 adsapi wrote:

> Hello Ergin,
>
> This thread was for CustomerService.getCustomers() having an issue. This 
> looks like a different service so it's not the same problem. Can you either 
> start a new forum thread or reach out to googleadsa...@google.com to 
> start a new issue? This appears to be something different.
>
> Thanks,
> [image: Google Logo] 
> Nadine Wang 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2WyTcV:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Shaun Indeglia' via Google Ads API and AdWords API Forum]

Hello API team,

Can you please have an update with the issue that Ergin has stated above?
This is important for their customers.

Shaun

Shaun Indeglia

Customer Engineer

Mobile 978-930-3056

355 Main St, Cambridge, MA



On Thu, Mar 17, 2022 at 6:47 PM Ergin Demirel 
wrote:

> Hello,
>
> We are still experiencing this issue with one of our customers as of March
> 13th and retrying doesn't help. As mentioned by the others, this is working
> fine for the rest of our customers. You can find the stack trace below.
> Please let me know if you need further information.
>
> 2022-03-15 22:39:51,218 INFO [Thread-20]
> com.google.api.ads.adwords.lib.client.A dWordsServiceClient.soapXmlLogger:
> SOAP response: ?xml version=1.0 encoding=UTF-8
> standalone=no& quot;? soap:Envelope xmlns:soap=
> http://schemas.xmlsoap.org/soap/envelope/ t; soap:Header
> ns2:ResponseHeader xmlns=https://adwords.google.com/api/adword
> s/cm/v201809 xmlns:ns2=
> https://adwords.google.com/api/adwords/rm/v20 1809
> requestId0005da497652aa720a81c9045d07da2a/requestId
> serviceNameOfflineDataUploadService/serviceName
> methodNamemutate/methodName
> operations2000/operations
> responseTime8701/responseTime /ns2:ResponseHeader
> /soap:Header soap:Body soap:Fault
> faultcodesoap:Server/faultcode
> faultstring[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
> com.google.ads.api.services.common.error.InternalApiError.lt;initgt;(
> InternalApiErro]/faultstring detail
> ns2:ApiExceptionFault xmlns=https://adwords.google.com
> /api/adwords/cm/v201809 xmlns:ns2=
> https://adwords.google.com/api/adw ords/rm/v201809
> message[InternalApiError.UNEXPECTED_INTERNAL_API_ERR OR @
> com.google.ads.api.services.common.error.InternalApiError.lt;init
> gt;(InternalApiErro]/message
> ApplicationException.TypeApiException/Applicatio
> nException.Type errors xmlns:xsi=
> http://www.w3.org/2001/XMLSchema- instance
> xsi:type=InternalApiError fieldPath/
> trigger/ errorStringInternalApiError.UNEXPECTED_INTERNAL_
> API_ERROR/errorString
> ApiError.TypeInternalApiError/ApiError.Type& gt;
> reasonUNEXPECTED_INTERNAL_API_ERROR/reason t; /errors
> /ns2:ApiExceptionFault /detail /soap:Fault
> /soap:Body /soap:Envelope 2022-03-15 22:39:51,220 ERROR
> [Thread-20] com.agilone.aif.impl.GoogleAdsOfflineO utputConnector: Request
> failed due to ApiException. Underlying ApiErrors: Error 0:
> InternalApiError{apiErrorType=InternalApiError,
> errorString=InternalApiError. UNEXPECTED_INTERNAL_API_ERROR, fieldPath=,
> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=} AxisFault faultCode: {
> http://schemas.xmlsoap.org/soap/envelope/}Server faultSubcode:
> faultString: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
> com.google.ads.a
> pi.services.common.error.InternalApiError.lt;initgt;(InternalApiErro]
> faultActor: faultNode: faultDetail: {
> https://adwords.google.com/api/adwords/rm/v201809}ApiExceptionFault:
> ;message[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
> com.google.ads.api
> .services.common.error.InternalApiError.lt;initgt;(InternalApiErro]
> ;/messageApplicationException.TypeApiException/ApplicationExcept
> ion.Typeerrors xmlns:xsi=
> http://www.w3.org/2001/XMLSchema-instance 
> xsi:type=InternalApiErrorfieldPath/trigger/
> t;errorStringInternalApiError.UNEXPECTED_INTERNAL_API_ERROR/errorStr
> ingApiError.TypeInternalApiError/ApiError.Typereason
> UNEXPECTED_INTERNAL_API_ERROR/reason/errors
> ApiException{applicationExceptionType=ApiException,
> errors=[InternalApiError{api ErrorType=InternalApiError,
> errorString=InternalApiError.UNEXPECTED_INTERNAL_API _ERROR, fieldPath=,
> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]} at
> sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at
> sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct
> orAccessorImpl.java:62) at
> sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC
> onstructorAccessorImpl.java:45) at
> java.lang.reflect.Constructor.newInstance(Constructor.java:423) at
> java.lang.Class.newInstance(Class.java:442) at
> org.apache.axis.encoding.ser.BeanDeserializer.init(BeanDeseri
> alizer.java:104) at
> org.apache.axis.encoding.ser.BeanDeserializer.init(BeanDeseri
> alizer.java:90) at
> com.google.api.ads.adwords.axis.v201809.cm.ApiException.getDeserializ
> er(ApiException.java:165) at
> sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at
> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
> java:62) at
> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
> sorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at
> org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(B
> aseDeserializerFactory.java:154) at
> org.apache.axis.encoding.ser.BaseDeserializerFactory.getDeserializerA
> s(BaseDeserializerFactory.java:84) at
> org.apache.axis.encoding.DeserializationContext.getDeserializer(Deser
> ializationContext.java:464) at
> 

Re: UNEXPECTED_INTERNAL_API_ERROR

[Ngon Nguyen]

Chào mừng bạn đến với bảng nhớ tạm của Gboard, bất kỳ văn bản nào bạn sao
chép sẽ được lưu tại đây.Sử dụng biểu tượng chỉnh sửa để ghim, thêm hoặc
xóa đoạn.Nhấn vào một đoạn để dán vào hộp văn bản.Chạm và giữ một đoạn để
ghim đoạn đó. Các đoạn đã bỏ ghim sẽ bị xóa sau 1 giờ.

Vào 5:47, Th 6, 18 thg 3, 2022 Ergin Demirel  đã
viết:

> Hello,
>
> We are still experiencing this issue with one of our customers as of March
> 13th and retrying doesn't help. As mentioned by the others, this is working
> fine for the rest of our customers. You can find the stack trace below.
> Please let me know if you need further information.
>
> 2022-03-15 22:39:51,218 INFO [Thread-20]
> com.google.api.ads.adwords.lib.client.A dWordsServiceClient.soapXmlLogger:
> SOAP response: ?xml version=1.0 encoding=UTF-8
> standalone=no& quot;? soap:Envelope xmlns:soap=
> http://schemas.xmlsoap.org/soap/envelope/ t; soap:Header
> ns2:ResponseHeader xmlns=https://adwords.google.com/api/adword
> s/cm/v201809 xmlns:ns2=
> https://adwords.google.com/api/adwords/rm/v20 1809
> requestId0005da497652aa720a81c9045d07da2a/requestId
> serviceNameOfflineDataUploadService/serviceName
> methodNamemutate/methodName
> operations2000/operations
> responseTime8701/responseTime /ns2:ResponseHeader
> /soap:Header soap:Body soap:Fault
> faultcodesoap:Server/faultcode
> faultstring[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
> com.google.ads.api.services.common.error.InternalApiError.lt;initgt;(
> InternalApiErro]/faultstring detail
> ns2:ApiExceptionFault xmlns=https://adwords.google.com
> /api/adwords/cm/v201809 xmlns:ns2=
> https://adwords.google.com/api/adw ords/rm/v201809
> message[InternalApiError.UNEXPECTED_INTERNAL_API_ERR OR @
> com.google.ads.api.services.common.error.InternalApiError.lt;init
> gt;(InternalApiErro]/message
> ApplicationException.TypeApiException/Applicatio
> nException.Type errors xmlns:xsi=
> http://www.w3.org/2001/XMLSchema- instance
> xsi:type=InternalApiError fieldPath/
> trigger/ errorStringInternalApiError.UNEXPECTED_INTERNAL_
> API_ERROR/errorString
> ApiError.TypeInternalApiError/ApiError.Type& gt;
> reasonUNEXPECTED_INTERNAL_API_ERROR/reason t; /errors
> /ns2:ApiExceptionFault /detail /soap:Fault
> /soap:Body /soap:Envelope 2022-03-15 22:39:51,220 ERROR
> [Thread-20] com.agilone.aif.impl.GoogleAdsOfflineO utputConnector: Request
> failed due to ApiException. Underlying ApiErrors: Error 0:
> InternalApiError{apiErrorType=InternalApiError,
> errorString=InternalApiError. UNEXPECTED_INTERNAL_API_ERROR, fieldPath=,
> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=} AxisFault faultCode: {
> http://schemas.xmlsoap.org/soap/envelope/}Server faultSubcode:
> faultString: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
> com.google.ads.a
> pi.services.common.error.InternalApiError.lt;initgt;(InternalApiErro]
> faultActor: faultNode: faultDetail: {
> https://adwords.google.com/api/adwords/rm/v201809}ApiExceptionFault:
> ;message[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
> com.google.ads.api
> .services.common.error.InternalApiError.lt;initgt;(InternalApiErro]
> ;/messageApplicationException.TypeApiException/ApplicationExcept
> ion.Typeerrors xmlns:xsi=
> http://www.w3.org/2001/XMLSchema-instance 
> xsi:type=InternalApiErrorfieldPath/trigger/
> t;errorStringInternalApiError.UNEXPECTED_INTERNAL_API_ERROR/errorStr
> ingApiError.TypeInternalApiError/ApiError.Typereason
> UNEXPECTED_INTERNAL_API_ERROR/reason/errors
> ApiException{applicationExceptionType=ApiException,
> errors=[InternalApiError{api ErrorType=InternalApiError,
> errorString=InternalApiError.UNEXPECTED_INTERNAL_API _ERROR, fieldPath=,
> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]} at
> sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at
> sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct
> orAccessorImpl.java:62) at
> sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC
> onstructorAccessorImpl.java:45) at
> java.lang.reflect.Constructor.newInstance(Constructor.java:423) at
> java.lang.Class.newInstance(Class.java:442) at
> org.apache.axis.encoding.ser.BeanDeserializer.init(BeanDeseri
> alizer.java:104) at
> org.apache.axis.encoding.ser.BeanDeserializer.init(BeanDeseri
> alizer.java:90) at
> com.google.api.ads.adwords.axis.v201809.cm.ApiException.getDeserializ
> er(ApiException.java:165) at
> sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at
> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
> java:62) at
> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
> sorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at
> org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(B
> aseDeserializerFactory.java:154) at
> org.apache.axis.encoding.ser.BaseDeserializerFactory.getDeserializerA
> s(BaseDeserializerFactory.java:84) at
> org.apache.axis.encoding.DeserializationContext.getDeserializer(Deser
> ializationContext.java:464) at

Re: UNEXPECTED_INTERNAL_API_ERROR

[Ergin Demirel]

Hello, 

We are still experiencing this issue with one of our customers as of March 
13th and retrying doesn't help. As mentioned by the others, this is working 
fine for the rest of our customers. You can find the stack trace below. 
Please let me know if you need further information. 

2022-03-15 22:39:51,218 INFO [Thread-20] 
com.google.api.ads.adwords.lib.client.A dWordsServiceClient.soapXmlLogger: 
SOAP response: ?xml version=1.0 encoding=UTF-8 
standalone=no& quot;? soap:Envelope 
xmlns:soap=http://schemas.xmlsoap.org/soap/envelope/ t; 
soap:Header ns2:ResponseHeader 
xmlns=https://adwords.google.com/api/adword s/cm/v201809 
xmlns:ns2=https://adwords.google.com/api/adwords/rm/v20 
1809 
requestId0005da497652aa720a81c9045d07da2a/requestId 
serviceNameOfflineDataUploadService/serviceName 
methodNamemutate/methodName 
operations2000/operations 
responseTime8701/responseTime /ns2:ResponseHeader 
/soap:Header soap:Body soap:Fault 
faultcodesoap:Server/faultcode 
faultstring[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.lt;initgt;( 
InternalApiErro]/faultstring detail 
ns2:ApiExceptionFault xmlns=https://adwords.google.com 
/api/adwords/cm/v201809 
xmlns:ns2=https://adwords.google.com/api/adw 
ords/rm/v201809 
message[InternalApiError.UNEXPECTED_INTERNAL_API_ERR OR @ 
com.google.ads.api.services.common.error.InternalApiError.lt;init 
gt;(InternalApiErro]/message 
ApplicationException.TypeApiException/Applicatio 
nException.Type errors 
xmlns:xsi=http://www.w3.org/2001/XMLSchema- instance 
xsi:type=InternalApiError fieldPath/ 
trigger/ errorStringInternalApiError.UNEXPECTED_INTERNAL_ 
API_ERROR/errorString 
ApiError.TypeInternalApiError/ApiError.Type& gt; 
reasonUNEXPECTED_INTERNAL_API_ERROR/reason t; /errors 
/ns2:ApiExceptionFault /detail /soap:Fault 
/soap:Body /soap:Envelope 2022-03-15 22:39:51,220 ERROR 
[Thread-20] com.agilone.aif.impl.GoogleAdsOfflineO utputConnector: Request 
failed due to ApiException. Underlying ApiErrors: Error 0: 
InternalApiError{apiErrorType=InternalApiError, 
errorString=InternalApiError. UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=} AxisFault faultCode: 
{http://schemas.xmlsoap.org/soap/envelope/}Server faultSubcode: 
faultString: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.a 
pi.services.common.error.InternalApiError.lt;initgt;(InternalApiErro] 
faultActor: faultNode: faultDetail: 
{https://adwords.google.com/api/adwords/rm/v201809}ApiExceptionFault: 
;message[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api 
.services.common.error.InternalApiError.lt;initgt;(InternalApiErro]
 
;/messageApplicationException.TypeApiException/ApplicationExcept
 
ion.Typeerrors 
xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance  
xsi:type=InternalApiErrorfieldPath/trigger/ 
t;errorStringInternalApiError.UNEXPECTED_INTERNAL_API_ERROR/errorStr
 
ingApiError.TypeInternalApiError/ApiError.Typereason
 
UNEXPECTED_INTERNAL_API_ERROR/reason/errors 
ApiException{applicationExceptionType=ApiException, 
errors=[InternalApiError{api ErrorType=InternalApiError, 
errorString=InternalApiError.UNEXPECTED_INTERNAL_API _ERROR, fieldPath=, 
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]} at 
sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at 
sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct 
orAccessorImpl.java:62) at 
sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC 
onstructorAccessorImpl.java:45) at 
java.lang.reflect.Constructor.newInstance(Constructor.java:423) at 
java.lang.Class.newInstance(Class.java:442) at 
org.apache.axis.encoding.ser.BeanDeserializer.init(BeanDeseri 
alizer.java:104) at 
org.apache.axis.encoding.ser.BeanDeserializer.init(BeanDeseri 
alizer.java:90) at 
com.google.api.ads.adwords.axis.v201809.cm.ApiException.getDeserializ 
er(ApiException.java:165) at 
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at 
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl. 
java:62) at 
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces 
sorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at 
org.apache.axis.encoding.ser.BaseDeserializerFactory.getSpecialized(B 
aseDeserializerFactory.java:154) at 
org.apache.axis.encoding.ser.BaseDeserializerFactory.getDeserializerA 
s(BaseDeserializerFactory.java:84) at 
org.apache.axis.encoding.DeserializationContext.getDeserializer(Deser 
ializationContext.java:464) at 
org.apache.axis.encoding.DeserializationContext.getDeserializerForTyp 
e(DeserializationContext.java:547) at 
org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild(SOAPFaul 
tDetailsBuilder.java:157) at 
org.apache.axis.encoding.DeserializationContext.startElement(Deserial 
izationContext.java:1035) at 
org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Sour ce) 
at 

Re: UNEXPECTED_INTERNAL_API_ERROR

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hello Everyone,

The fix is now fully rolled out. You should no longer be receiving these 
errors. If anyone is still receiving unexpected internal API errors for this 
method, please get back to me.

Thanks,
Nadine, Google Ads API Team
ref:_00D1U1174p._5004Q2WyTcV:ref

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Greetings Everyone,

Thank you so much for providing all the input. Thanks to your help, we were 
able to pinpoint the issue, and we're actively working on a fix for this. It is 
our highest priority right now. I'll give an update once the issue is fixed.

Best,

Nadine Wang
Google Ads API Team
ref:_00D1U1174p._5004Q2WyTcV:ref

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
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Re: UNEXPECTED_INTERNAL_API_ERROR

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Hugo and Paco,

I already raised the issue about the internal error to my team with the SOAP 
logs of the Outleads team. With this, so that we can also raise your issue to 
my team, then please also provide the complete SOAP request and response that 
generated on your end so we can see the error. With the help of your SOAP logs 
we can determine if there's a common reason why this error occuring.

You can provide it via Reply privately to the author option. If this option is 
not available, then send it instead on this email address 
googleadsapi-supp...@google.com alias instead.

Best regards,

Jinky
Google Ads API Team
ref:_00D1U1174p._5004Q2WyTcV:ref

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: UNEXPECTED_INTERNAL_API_ERROR

[paco...@webrepublic.ch]

Hi,

We are also experiencing the same issue for some of our products and users. 
We also agree with Outleads and TapClicks that the API should continue 
working until the sunset date.

Kind regards,
Paco

On Tuesday, March 1, 2022 at 4:34:10 PM UTC+1 hu...@tapclicks.com wrote:

> Hi,
>
> We are experiencing the same issue for some of our clients.
>
> The issue doesn't seem temporary, since yesterday every time we try the 
> call to " 
> https://adwords.google.com/api/adwords/mcm/v201809/CustomerService; we 
> consistently get the error:
>
> [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>   
>
> While we understand that this endpoint will be sunsetting soon, We agree 
> 100% with Outleads, that the api should be functional until the actual 
> sunset date
>
> Everybody is working hard on doing the migration, but we still need to 
> provide continuous service to our mutual clients
>
> I can reply in private with the example soap call and response if needed
>
> Sincerely,
> Hugo Luna
>
> On Monday, February 28, 2022 at 11:53:42 AM UTC-5 adsapi wrote:
>
>> Hi,
>>
>> Thank you for reaching out to the Google Ads API support team.
>>
>> The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
>> 
>>  
>> could be due to a temporary issue with the API. Can you please try making 
>> the call again? We strongly recommend that you can use Google Ads API 
>>  to get customer list.
>>
>> Let me know if you have any question.
>>
>> Thanks,
>> [image: Google Logo] 
>> Nirmita 
>> Google Ads API Team 
>>   
>>
>> ref:_00D1U1174p._5004Q2WyTcV:ref
>>
>

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-- 
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Hugo Luna' via Google Ads API and AdWords API Forum]

Hi,

We are experiencing the same issue for some of our clients.

The issue doesn't seem temporary, since yesterday every time we try the 
call to " https://adwords.google.com/api/adwords/mcm/v201809/CustomerService; 
we consistently get the error:

[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
  

While we understand that this endpoint will be sunsetting soon, We agree 
100% with Outleads, that the api should be functional until the actual 
sunset date

Everybody is working hard on doing the migration, but we still need to 
provide continuous service to our mutual clients

I can reply in private with the example soap call and response if needed

Sincerely,
Hugo Luna

On Monday, February 28, 2022 at 11:53:42 AM UTC-5 adsapi wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
> 
>  
> could be due to a temporary issue with the API. Can you please try making 
> the call again? We strongly recommend that you can use Google Ads API 
>  to get customer list.
>
> Let me know if you have any question.
>
> Thanks,
> [image: Google Logo] 
> Nirmita 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2WyTcV:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary 
issue with the API. Can you please try making the call again? We strongly 
recommend that you can use Google Ads API to get customer list.

Let me know if you have any question.

Thanks,

Nirmita
Google Ads API Team
ref:_00D1U1174p._5004Q2WyTcV:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR

[Outleads Team]

Noted about the request ID, we were unaware of the sensitive nature of this
field.

We are aware of the Ads API as well as the sunset schedule. We're working
tirelessly on migrating our software to the new API but we were counting on
the AdWords API to be functional until the sunset date, especially since
the client in question is one of the world's most well-known companies.

Until we're ready to redirect the request to the Ads API, is there anything
else that could be done?

On Thu, Feb 24, 2022 at 1:52 AM Google Ads API Forum Advisor
 wrote:

> Hi,
>
> Thank you for raising this concern to Google Ads API Forum.
>
> I would like to inform you first that I am going to delete your initial
> post as it contains sensitive information. I just pasted the context of
> your concern below without the sensitive information:
>
>
>
>
>
> *"We keep on getting UNEXPECTED_INTERNAL_API_ERROR when calling
> getCustomers() when using a specific client's token. All other API calls
> using this token are coming through fine and the getCustomers() call is
> coming through fine using all of our other clients' tokens. This error
> keeps on occurring over the past 24 hours. We also asked the client to
> re-authorize access, which generated a new token, but the error persists.
> There are plenty of requests, but one example is request ID: redacted ."*
>
> Moving forward, did you try use CustomerService
> 
>  in
> Google Ads API to get list of customers?
>
> Please note that the Adwords API is deprecated, and almost about to be
> sunset, so it is unlikely we will investigate or fix issues in it at this
> point. We strongly recommend that you migrate to the Google Ads API
> 
>  as soon as possible.
>
> To help in your migration, I suggest you to refer to this *documentation*
>  guide and
> let us know if you have any concerns while using Google Ads API.
>
> Best regards,
> [image: Google Logo]
> Jinky
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2WyTcV:ref
>


-- 
Best,
The Outleads Team


www.outleads.com

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hi Dorian,

Thank you for the update. I will keep you posted as soon as I'm able to get 
more information here.

Thanks,
Ben, Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Ben,

thanks for the update. We have not yet tackled the migration of that 
specific code as we're focussing on moving the reporting use cases to the 
new API in order to first gain some experience. I will let you know what we 
find once we start working on migrating the batch modification code.

Best regards,
Dorian

On Wednesday, 15 December 2021 at 20:43:03 UTC+1 adsapi wrote:

> Hi Dorian,
>
> Unfortunately not yet. I'm following up with the batch jobs team to see if 
> they can increase the priority of the investigation.
>
> In the meantime, have you considered migrating your application to the new 
> Google Ads API? I'd be curious to know if you have the same issues there.
>
> Best,
>
> Ben, Google Ads API Team
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hi Dorian,

Unfortunately not yet. I'm following up with the batch jobs team to see if they 
can increase the priority of the investigation.

In the meantime, have you considered migrating your application to the new 
Google Ads API? I'd be curious to know if you have the same issues there.

Best,
Ben, Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Ben,

seeing as it's been a while, are there any updates on this issue?

Thanks & best regards,
Dorian

On Thursday, 23 September 2021 at 19:34:43 UTC+2 adsapi wrote:

> Hi Dorian,
>
> I'm a Developer Relations Engineer jumping in to help with this issue. 
> I've routed this through to the team that works on Batch Jobs, but they're 
> still in the process of investigating the root cause. I'll follow up here 
> as soon as I have more information. 
>
> Thanks,
> Ben, Google Ads API Team
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Google Ads API Forum Advisor]

Hi Dorian,

I'm a Developer Relations Engineer jumping in to help with this issue. I've 
routed this through to the team that works on Batch Jobs, but they're still in 
the process of investigating the root cause. I'll follow up here as soon as I 
have more information.

Thanks,
Ben, Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Aryeh,

it's been a couple weeks, and this issue is still hitting us every now and 
then. Do you already have any feedback which you would be able to share?

Thanks,
Dorian
On Wednesday, 1 September 2021 at 21:21:56 UTC+2 adsapi wrote:

> Hi Dorian,
>
> I brought your internal error with your comments up with my team. We will 
> get back to you as soon as possible.
>
> Regards,
>
> [image: Google Logo] 
> Aryeh Baker 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Google Ads API Forum Advisor]

Hi Dorian,

I brought your internal error with your comments up with my team. We will get 
back to you as soon as possible.

Regards,

Aryeh Baker
Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Yasar,

I *think* I have answered privately, but as there doesn't seem to a way to 
copy oneself when replying in the new Google Groups interface, I'm not 
completely sure. Could you confirm that you have received the SOAP logs? 
Thank you very much!

Best,
Dorian

On Wednesday, 25 August 2021 at 04:47:03 UTC+2 adsapi wrote:

> Hi Dorian,
>
> Thanks for reaching out to us.
>
> For us to provide the specific recommendations on the 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
> ,
>  
> could you please provide with us the complete SOAP request 
> 
>  and response 
> 
>  logs, 
> along with its requestId 
> ,
>  
> generated when the error occurred? Also, could you send us the batch job 
> IDs that failed, so that our team can further check better? You may check 
> this guide 
> 
>  on 
> how to check batch job results.
>
> You may then send the requested information via the *Reply privately to 
> author* option. If this option is not available, you may send the details 
> directly to our googleadsa...@google.com alias instead.
>
> Regards, 
> [image: Google Logo] 
> Yasar 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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RE: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Google Ads API Forum Advisor]

Hi Dorian,

Thanks for reaching out to us.

For us to provide the specific recommendations on the 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, could you please provide with 
us the complete SOAP request and response logs, along with its requestId, 
generated when the error occurred? Also, could you send us the batch job IDs 
that failed, so that our team can further check better? You may check this 
guide on how to check batch job results.

You may then send the requested information via the Reply privately to author 
option. If this option is not available, you may send the details directly to 
our googleadsapi-supp...@google.com alias instead.

Regards,

Yasar
Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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RE: UNEXPECTED_INTERNAL_API_ERROR (AdGroupCriterionServiceInterface - get)

[Google Ads API Forum Advisor Prod]

Hello,

The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary 
issue with the AdWords servers. If you are still unable to run this request 
consistently, please provide your CID and the complete detailed request and 
response logs of the API call. Ensure you "Reply privately to author" when 
providing this information.

Thanks,
Danica Calusin, Google Ads API Team
ref:_00D1U1174p._5001UZXijU:ref

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RE: Unexpected_internal_api_error when using targetingIdeaService.

[Google Ads API Forum Advisor Prod]

Hi Vivek,

Thank you for posting your concern.

The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR could be due to a temporary 
issue in the servers or could be due to a bug. However, upon checking the log 
you provided, you are using ExperimentDiversionService which is currently not 
supported in AdWords API and it seems to be the cause of this error.

With this, could you try to use other service listed here and check if you 
encounter the same error? If the issue persists, so I can further investigate 
the issue, could you provide the complete SOAP request and response logs via 
Reply privately to author?

Regards,
Hiroyuki
Google Ads API Team
ref:_00D1U1174p._5001UHGMFg:ref

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RE: UNEXPECTED_INTERNAL_API_ERROR upon deleting product groups

[Google Ads API Forum Advisor Prod]

Hi,

Thanks for posting your concern.

To take a closer on the issue, would you mind providing the complete SOAP 
request and response logs together with the CID and the error message via Reply 
privately to author option? If you haven't enabled the SOAP logging yet, you 
may refer to the readMe section of the respective client library for 
instructions on how to do it.

Regards,
Ejay
Google Ads API Team
ref:_00D1U1174p._5001UCa6oh:ref

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RE: UNEXPECTED_INTERNAL_API_ERROR: I am getting this error frequently. Is there any fix to avoid getting this error.

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi,

So our team can better investigate, could you provide the complete SOAP
request and response logs that were generated when the error occurred? You
may send your reply via the *Reply privately to author* option.

Thanks and regards,
Peter
Google Ads API Team


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On 04/22/19 10:32:56 sssantosh...@gmail.com wrote:

2019-04-22 01:39:29.875  INFO 8783 --- [nio-5677-exec-6]
c.g.a.a.a.l.c.A.soapXmlLogger: SOAP response:

http://schemas.xmlsoap.org/soap/envelope/;>


soap:Server
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro

https://adwords.google.com/api/adwords/cm/v201809; xmlns:ns2="
https://adwords.google.com/api/adwords/rm/v201809;>
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro

ApiException
http://www.w3.org/2001/XMLSchema-instance; xsi:type="InternalApiError">



InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
InternalApiError
UNEXPECTED_INTERNAL_API_ERROR







2019-04-22 01:39:29.875 ERROR 8783 --- [nio-5677-exec-6]
com.tgt.dmmc.cyclone.utils.AdwordsUtils  : failed for
reason:ApiException{applicationExceptionType=ApiException,
errors=[InternalApiError{apiErrorType=InternalApiError,
errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=,
reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]}

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RE: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi,

Thanks for the update. It looks like they rolled out the fix late
yesterday. Glad to hear it's working for you again.

Cheers,
Josh, Google Ads API Team

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On 03/29/19 06:57:40 stefano.font...@webrepublic.ch wrote:

Hi Josh,

The error seems to have been fixed.
Thanks for prompt fix!

Cheers

On Wednesday, March 27, 2019 at 11:44:38 PM UTC+1,
googleadsapi-forumadvisor wrote:

Hi,

I've reported this to the team that maintains that service and will provide
an update as soon as I have more information.

In the meantime, if you happen to see that this error has subsided, please
let me know.

Thanks,
Josh, Google Ads API Team

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Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
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On 03/27/19 16:08:56 ro...@searchkings.ca wrote:

Just chiming in to say you aren't alone with this issue. We started
encountering the same thing as of ~4pm EST yesterday. Reached out to email
support, no response yet.


On Wednesday, March 27, 2019 at 8:22:57 AM UTC-4, Stefano Fontana wrote:

Howdy,

Since a couple of days we've been getting "UNEXPECTED_INTERNAL_API_ERROR"
whenever we try to add keywords to a shared set.
If there are more than 1000 keywords in a single slice the failure happens
almost always so retrying doesn't help.

Please find attached the request to the SharedSetService.

The response to that is:
http://schemas.xmlsoap.org/soap/envelope/;>\n
\n\n  soap:Server\n
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.&
lt;init(InternalApiErro\n  \n
https://adwords.google.com/api/adwords/cm/v201809
">\n  InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.&
lt;init(InternalApiErro\n  
ApiException\n  http://www.w3.org/2001/XMLSchema-instance; xsi:type="InternalApiError">\n
  \n\n
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR\n
  InternalApiError\n
UNEXPECTED_INTERNAL_API_ERROR\n  \n
  \n  \n\n
\n\n'
WARNING:googleads.soap:Error summary: {'faultMessage':
'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro',
'serviceName': 'SharedCriterionService', 'methodName': 'mutate'}

Note that we tried this in both the test and normal Google Ads accounts,
every time creating a new SharedSet.


It may be related to https://groups.google.com/forum/#!searchin/adwords-api/
UNEXPECTED_INTERNAL_API_ERROR%7Csort:date/adwords-api/H8XxV_1g
RUw/szsoyKbICQAJ


Thank for taking a look!


Cheers

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Re: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

[Stefano Fontana]

Hi Josh,

The error seems to have been fixed.
Thanks for prompt fix!

Cheers

On Wednesday, March 27, 2019 at 11:44:38 PM UTC+1, 
googleadsapi-forumadvisor wrote:
>
> Hi,
>
> I've reported this to the team that maintains that service and will 
> provide an update as soon as I have more information.
>
> In the meantime, if you happen to see that this error has subsided, please 
> let me know.
>
> Thanks,
> Josh, Google Ads API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/27/19 16:08:56 ro...@searchkings.ca  wrote:
>
> Just chiming in to say you aren't alone with this issue. We started 
> encountering the same thing as of ~4pm EST yesterday. Reached out to email 
> support, no response yet.
>
>
> On Wednesday, March 27, 2019 at 8:22:57 AM UTC-4, Stefano Fontana wrote:
>
> Howdy,
>
> Since a couple of days we've been getting "UNEXPECTED_INTERNAL_API_ERROR" 
> whenever we try to add keywords to a shared set.
> If there are more than 1000 keywords in a single slice the failure happens 
> almost always so retrying doesn't help. 
>
> Please find attached the request to the SharedSetService.
>
> The response to that is:
> http://schemas.xmlsoap.org/soap/envelope/;>\n  
> \n\n  soap:Server\n  
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.
> init(InternalApiErro\n  \n
> https://adwords.google.
> com/api/adwords/cm/v201809">\n  
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
> @ com.google.ads.api.services.common.error.InternalApiError.
> init(InternalApiErro\n  
> ApiException\n
>   http://www.w3.org/2001/XMLSchema-instance; 
> xsi:type="InternalApiError">\n\n
> \nInternalApiError.
> UNEXPECTED_INTERNAL_API_ERROR\n
> InternalApiError\n
> UNEXPECTED_INTERNAL_API_ERROR\n  
> \n\n  \n
> \n  \n\n'
> WARNING:googleads.soap:Error summary: {'faultMessage': 
> 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro',
>  
> 'serviceName': 'SharedCriterionService', 'methodName': 'mutate'}
>
> Note that we tried this in both the test and normal Google Ads accounts, 
> every time creating a new SharedSet.
>
>
> It may be related to https://groups.google.com/
> forum/#!searchin/adwords-api/UNEXPECTED_INTERNAL_API_ERROR%
> 7Csort:date/adwords-api/H8XxV_1gRUw/szsoyKbICQAJ
>
>
> Thank for taking a look!
>
>
> Cheers
>
> -- 
> -- 
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog:
> https://googleadsdeveloper.blogspot.com/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>  
> You received this message because you are subscribed to the Google
> Groups "AdWords API and Google Ads API Forum" group.
> To post to this group, send email to adwords-api@googlegroups.com
> To unsubscribe from this group, send email to
> adwords-api+unsubscr...@googlegroups.com
> For more options, visit this group at
> http://groups.google.com/group/adwords-api?hl=en
> --- 
> You received this message because you are subscribed to the Google Groups 
> "AdWords API and Google Ads API Forum" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to adwords-api+unsubscr...@googlegroups.com.
> Visit this group at https://groups.google.com/group/adwords-api.
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/adwords-api/2176ce13-433a-48a8-875f-441d2839dbe4%40googlegroups.com
>  
> 
> .
> For more options, visit https://groups.google.com/d/optout.
>
>

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RE: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi,

I've reported this to the team that maintains that service and will provide
an update as soon as I have more information.

In the meantime, if you happen to see that this error has subsided, please
let me know.

Thanks,
Josh, Google Ads API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https://developers.google.com/adwords/api/community/
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On 03/27/19 16:08:56 r...@searchkings.ca wrote:

Just chiming in to say you aren't alone with this issue. We started
encountering the same thing as of ~4pm EST yesterday. Reached out to email
support, no response yet.


On Wednesday, March 27, 2019 at 8:22:57 AM UTC-4, Stefano Fontana wrote:

Howdy,

Since a couple of days we've been getting "UNEXPECTED_INTERNAL_API_ERROR"
whenever we try to add keywords to a shared set.
If there are more than 1000 keywords in a single slice the failure happens
almost always so retrying doesn't help.

Please find attached the request to the SharedSetService.

The response to that is:
http://schemas.xmlsoap.org/soap/envelope/;>\n
\n\n  soap:Server\n
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.
init(InternalApiErro\n  \n
https://adwords.google.com/api/adwords/cm/v201809
">\n  InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.
init(InternalApiErro\n
ApiException\n
http://www.w3.org/2001/XMLSchema-instance;
xsi:type="InternalApiError">\n\n
\nInternalApiError.
UNEXPECTED_INTERNAL_API_ERROR\n
InternalApiError\n 
UNEXPECTED_INTERNAL_API_ERROR\n

\n\n  \n
\n  \n\n'
WARNING:googleads.soap:Error summary: {'faultMessage':
'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro',
'serviceName': 'SharedCriterionService', 'methodName': 'mutate'}

Note that we tried this in both the test and normal Google Ads accounts,
every time creating a new SharedSet.


It may be related to https://groups.google.com/forum/#!searchin/adwords-api/
UNEXPECTED_INTERNAL_API_ERROR%7Csort:date/adwords-api/H8XxV_
1gRUw/szsoyKbICQAJ


Thank for taking a look!


Cheers

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https://googleadsdeveloper.blogspot.com/
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.
For more options, visit https://groups.google.com/d/optout.

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Re: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

[Ross Lavery]

Just chiming in to say you aren't alone with this issue. We started 
encountering the same thing as of ~4pm EST yesterday. Reached out to email 
support, no response yet.


On Wednesday, March 27, 2019 at 8:22:57 AM UTC-4, Stefano Fontana wrote:
>
> Howdy,
>
> Since a couple of days we've been getting "UNEXPECTED_INTERNAL_API_ERROR" 
> whenever we try to add keywords to a shared set.
> If there are more than 1000 keywords in a single slice the failure happens 
> almost always so retrying doesn't help. 
>
> Please find attached the request to the SharedSetService.
>
> The response to that is:
> http://schemas.xmlsoap.org/soap/envelope/;>\n  
> \n\n  soap:Server\n  
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro\n
>   
> \nhttps://adwords.google.com/api/adwords/cm/v201809;>\n  
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro\n
>   
> 
> ApiException\n  
> http://www.w3.org/2001/XMLSchema-instance; 
> xsi:type="InternalApiError">\n\n
> \n
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR\n  
>   InternalApiError\n
> UNEXPECTED_INTERNAL_API_ERROR\n  \n  
>   \n  \n\n  
> \n\n'
> WARNING:googleads.soap:Error summary: {'faultMessage': 
> 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro',
>  
> 'serviceName': 'SharedCriterionService', 'methodName': 'mutate'}
>
> Note that we tried this in both the test and normal Google Ads accounts, 
> every time creating a new SharedSet.
>
>
> It may be related to 
> https://groups.google.com/forum/#!searchin/adwords-api/UNEXPECTED_INTERNAL_API_ERROR%7Csort:date/adwords-api/H8XxV_1gRUw/szsoyKbICQAJ
>
>
> Thank for taking a look!
>
>
> Cheers
>

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https://googleadsdeveloper.blogspot.com/
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RE: UNEXPECTED_INTERNAL_API_ERROR

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Alexey,

The UNEXPECTED_INTERNAL_API_ERROR could be due to a transient issue. Can
you retry the API request again and see if you're noticing this issue? If
the request is failing, could you please share the API SOAP logs which
includes the requestId, complete request and response so that I can take a
look? Please check the README section
 of the
respective client library for guidance on how to enable logging. You can
reply back via Reply privately to author option.

Thanks,
Bharani, AdWords API Team

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Also find us on our blog and discussion group:
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RE: UNEXPECTED_INTERNAL_API_ERROR when mutate campaign

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello,

The UNEXPECTED_INTERNAL_API_ERROR
  
usually

occurs when something unexpected happened while processing the request.
Could you please share the complete SOAP logs(request and response
)
of the campaign mutate operation you are performing without redacting any
information to investigate further? Also, please elaborate the scenario you
are trying. You could refer this guide
  
to

enable SOAP logging for Java client library for other client libraries
please refer here
. You could
use reply privately to the author option while sharing the information
requested.

Regards,
Sai Teja, AdWords API Team


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Re: UNEXPECTED_INTERNAL_API_ERROR when mutate campaign

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello,

The UNEXPECTED_INTERNAL_API_ERROR 

 
usually occurs when something unexpected happened while processing the 
request. Could you please share the complete SOAP logs(request and response 
)
 
of the campaign mutate operation you are performing without redacting any 
information to investigate further? Also, please elaborate the scenario you 
are trying. You could refer this guide 
 
to enable SOAP logging for Java client library for other client libraries 
please refer here 
. You could 
use reply privately to the author option while sharing the information 
requested.

Regards,
Sai Teja, AdWords API Team

On Tuesday, January 15, 2019 at 6:09:00 AM UTC-5, sTyler wrote:
>
> Hi
>
> I got error Adwords API when mutating campaigns
> [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.
> services.common.error.InternalApiError.(InternalApiErro]
>
> Help me solve the error.
>
> Thanks
>

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Re: UNEXPECTED_INTERNAL_API_ERROR raised during ConversionTrackerService.get query

['Peter Oliquino (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Paul

Glad to hear that the issue is no longer being encountered. However, in the 
event that the issue resurfaces, please do write back so me or the rest of 
our team can further investigate.

Thanks and regards,
Peter
AdWords API Team


On Friday, January 11, 2019 at 10:16:54 PM UTC+8, paul.coo...@adspert.de 
wrote:
>
> The issue just disappeared, so I was not able to get the requested 
> information.
>
> On Tuesday, 11 December 2018 21:11:09 UTC+1, Peter Oliquino (AdWords API 
> Team) wrote:
>>
>> Hi Paul,
>>
>> Thank you for reaching out to support. Could you send to me your 
>> clientCustomerId and the complete SOAP request and response logs so I can 
>> further investigate? You may reply to me via the *Reply privately to 
>> author* option.
>>
>> Thanks and regards,
>> Peter
>> AdWords API Team
>>
>> On Wednesday, December 12, 2018 at 1:51:53 AM UTC+8, paul@adspert.de 
>> wrote:
>>>
>>> Hi,
>>>
>>> We're encountering a consistent and fatal error when making a 
>>> ConversionTrackerService get request. This only happens with a single 
>>> account. Others work without an issue.
>>>
>>> Here is the selector:
>>>
>>> selector = {
>>>'fields': ['Category', 'Id', 'Name', 'Status', 
>>> 'ExcludeFromBidding',
>>>   'CtcLookbackWindow', 'AttributionModelType'],
>>>}
>>>
>>> Errror:
>>>
>>> AdwordsInternalApiError: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>>>
>>>
>>> Account ID and SOAP XML can be provided if needed.
>>>
>>> Thanks,
>>>
>>> Paul
>>>
>>>

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Re: UNEXPECTED_INTERNAL_API_ERROR raised during ConversionTrackerService.get query

[paul . cooper]

The issue just disappeared, so I was not able to get the requested 
information.

On Tuesday, 11 December 2018 21:11:09 UTC+1, Peter Oliquino (AdWords API 
Team) wrote:
>
> Hi Paul,
>
> Thank you for reaching out to support. Could you send to me your 
> clientCustomerId and the complete SOAP request and response logs so I can 
> further investigate? You may reply to me via the *Reply privately to 
> author* option.
>
> Thanks and regards,
> Peter
> AdWords API Team
>
> On Wednesday, December 12, 2018 at 1:51:53 AM UTC+8, paul@adspert.de 
>  wrote:
>>
>> Hi,
>>
>> We're encountering a consistent and fatal error when making a 
>> ConversionTrackerService get request. This only happens with a single 
>> account. Others work without an issue.
>>
>> Here is the selector:
>>
>> selector = {
>>'fields': ['Category', 'Id', 'Name', 'Status', 
>> 'ExcludeFromBidding',
>>   'CtcLookbackWindow', 'AttributionModelType'],
>>}
>>
>> Errror:
>>
>> AdwordsInternalApiError: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>>
>>
>> Account ID and SOAP XML can be provided if needed.
>>
>> Thanks,
>>
>> Paul
>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR

[German Schiavon Matteo]

Hi,

I've sent you the SOAP like 2 weeks ago, any update?

Thanks

On Tuesday, 11 December 2018 19:58:19 UTC+1, Peter Oliquino (AdWords API 
Team) wrote:
>
> Hi German,
>
> Could you provide to me the complete SOAP request and response logs so we 
> can take a closer look at the issue? You may reply to me via the *Reply 
> privately to author* option.
>
> Thanks and regards,
> Peter
> AdWords API Team
>
> On Wednesday, December 12, 2018 at 1:51:50 AM UTC+8, German Schiavon 
> Matteo wrote:
>>
>> Hi,
>>
>>
>> I keep running to this error very often lately while modifying 
>> kewords/adgroups. I added some debug in order to find the problem and what 
>> I've found is that the *requestID* is null, I don't really understand what 
>> does it mean...
>>
>> Any help with this would be appreciated.
>>
>>
>>
>> 2018-12-11 15:03:49,916 [Executor task launch worker-0] WARN  
>> com.google.api.ads.adwords.lib.client.AdWordsServiceClient.requestInfoLogger 
>> - Request made: Service: AdGroupCriterionService Method: mutate 
>> clientCustomerId: XXX--XXX URL: 
>> https://adwords.google.com/api/adwords/cm/v201806/AdGroupCriterionService 
>> *Request ID: null* ResponseTime(ms): null OperationsCount: null IsFault: 
>> true FaultMessage: ApiException{applicationExceptionType=ApiException, 
>> errors=[InternalApiError{apiErrorType=InternalApiError, 
>> errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
>> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]}
>> AxisFault
>>  faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server
>>  faultSubcode: 
>>  faultString: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro
>>  faultActor: 
>>  faultNode: 
>>  faultDetail: 
>>  
>> {https://adwords.google.com/api/adwords/cm/v201806}ApiExceptionFault:InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>  @ 
>> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErroApiException>  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
>> xsi:type="InternalApiError">InternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR

[German Schiavon Matteo]

Hi Peter,

Any updates about this? 

Regards.

On Tuesday, 11 December 2018 19:58:19 UTC+1, Peter Oliquino (AdWords API 
Team) wrote:
>
> Hi German,
>
> Could you provide to me the complete SOAP request and response logs so we 
> can take a closer look at the issue? You may reply to me via the *Reply 
> privately to author* option.
>
> Thanks and regards,
> Peter
> AdWords API Team
>
> On Wednesday, December 12, 2018 at 1:51:50 AM UTC+8, German Schiavon 
> Matteo wrote:
>>
>> Hi,
>>
>>
>> I keep running to this error very often lately while modifying 
>> kewords/adgroups. I added some debug in order to find the problem and what 
>> I've found is that the *requestID* is null, I don't really understand what 
>> does it mean...
>>
>> Any help with this would be appreciated.
>>
>>
>>
>> 2018-12-11 15:03:49,916 [Executor task launch worker-0] WARN  
>> com.google.api.ads.adwords.lib.client.AdWordsServiceClient.requestInfoLogger 
>> - Request made: Service: AdGroupCriterionService Method: mutate 
>> clientCustomerId: XXX--XXX URL: 
>> https://adwords.google.com/api/adwords/cm/v201806/AdGroupCriterionService 
>> *Request ID: null* ResponseTime(ms): null OperationsCount: null IsFault: 
>> true FaultMessage: ApiException{applicationExceptionType=ApiException, 
>> errors=[InternalApiError{apiErrorType=InternalApiError, 
>> errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
>> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]}
>> AxisFault
>>  faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server
>>  faultSubcode: 
>>  faultString: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro
>>  faultActor: 
>>  faultNode: 
>>  faultDetail: 
>>  
>> {https://adwords.google.com/api/adwords/cm/v201806}ApiExceptionFault:InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>  @ 
>> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErroApiException>  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
>> xsi:type="InternalApiError">InternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR raised during ConversionTrackerService.get query

['Peter Oliquino (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Paul,

Thank you for reaching out to support. Could you send to me your 
clientCustomerId and the complete SOAP request and response logs so I can 
further investigate? You may reply to me via the *Reply privately to author*
 option.

Thanks and regards,
Peter
AdWords API Team

On Wednesday, December 12, 2018 at 1:51:53 AM UTC+8, paul.coo...@adspert.de 
wrote:
>
> Hi,
>
> We're encountering a consistent and fatal error when making a 
> ConversionTrackerService get request. This only happens with a single 
> account. Others work without an issue.
>
> Here is the selector:
>
> selector = {
>'fields': ['Category', 'Id', 'Name', 'Status', 'ExcludeFromBidding'
> ,
>   'CtcLookbackWindow', 'AttributionModelType'],
>}
>
> Errror:
>
> AdwordsInternalApiError: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro]
>
>
> Account ID and SOAP XML can be provided if needed.
>
> Thanks,
>
> Paul
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Peter Oliquino (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi German,

Could you provide to me the complete SOAP request and response logs so we 
can take a closer look at the issue? You may reply to me via the *Reply 
privately to author* option.

Thanks and regards,
Peter
AdWords API Team

On Wednesday, December 12, 2018 at 1:51:50 AM UTC+8, German Schiavon Matteo 
wrote:
>
> Hi,
>
>
> I keep running to this error very often lately while modifying 
> kewords/adgroups. I added some debug in order to find the problem and what 
> I've found is that the *requestID* is null, I don't really understand what 
> does it mean...
>
> Any help with this would be appreciated.
>
>
>
> 2018-12-11 15:03:49,916 [Executor task launch worker-0] WARN  
> com.google.api.ads.adwords.lib.client.AdWordsServiceClient.requestInfoLogger 
> - Request made: Service: AdGroupCriterionService Method: mutate 
> clientCustomerId: XXX--XXX URL: 
> https://adwords.google.com/api/adwords/cm/v201806/AdGroupCriterionService 
> *Request ID: null* ResponseTime(ms): null OperationsCount: null IsFault: true 
> FaultMessage: ApiException{applicationExceptionType=ApiException, 
> errors=[InternalApiError{apiErrorType=InternalApiError, 
> errorString=InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, fieldPath=, 
> reason=UNEXPECTED_INTERNAL_API_ERROR, trigger=}]}
> AxisFault
>  faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server
>  faultSubcode: 
>  faultString: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro
>  faultActor: 
>  faultNode: 
>  faultDetail: 
>   
> {https://adwords.google.com/api/adwords/cm/v201806}ApiExceptionFault:InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>  @ 
> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErroApiException  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance; 
> xsi:type="InternalApiError">InternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

[Inessa M]

Hello Nadine,

Sure, here is the new 
thread https://groups.google.com/forum/#!topic/adwords-api/GT4j1vigFC8 .

Regards,
Inessa M.

четверг, 8 ноября 2018 г., 7:08:21 UTC+10 пользователь Nadine Sundquist 
(AdWords API Team) написал:
>
> Hello,
>
> This is quite an old thread. Can you do me a HUGE favor? Could you please 
> start a new thread with this question as I believe this may be a new issue?
>
> Thanks,
> Nadine, AdWords API Team
>
> On Tuesday, November 6, 2018 at 7:23:21 PM UTC-5, Inessa M wrote:
>>
>> Hi all,
>>
>> I try to add some HTML5 ads using BatchJobs (I didn't try to send it 
>> without BatchJobs; API version is 201802) and I get the same error. 
>> Can anyone help me please? Thanks in advance.
>>
>> суббота, 4 марта 2017 г., 4:19:36 UTC+10 пользователь Nadine Sundquist 
>> (AdWords API Team) написал:
>>>
>>> Hello AdWordsians,
>>>
>>> I just got the all clear that code has been pushed to our servers that 
>>> should make this issue disappear. Please get in contact with me if you see 
>>> this error happening with HTML5 ads. Based on my analysis, it looks like 
>>> the issue first started late Wednesday night and continued into today. At 
>>> this point, you should no longer see this error.
>>>
>>> Thanks,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords 
>>> API Team) wrote:

 Hello Everyone!

 I no longer need the request IDs. I found the root cause by surfing our 
 logging servers. I've made this the top priority around here. I'll post an 
 update here when I have more news.

 Best,
 Nadine, AdWords API Team

 On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords 
 API Team) wrote:
>
> Hello Adam,
>
> Would you happen to have request IDs for some of the failures on 
> AdGroupAdService? The *requestId* would be in your SOAP XML response. 
> That would help me narrow this down a little faster.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Greetings AdWordsians!
>>
>> Thank you to everyone who spoke up here. I'm looking into it. When 
>> something like this happens, it doesn't tend to be a coincidence. I'll 
>> get 
>> back to you as soon as I finish investigating.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>>
>>> Hi there,
>>>
>>> the same seems to happen when using BatchJobs. Any job that contains 
>>> creation operations for HTML5 template ads reproducibly fails 
>>> with BatchJobProcessingError.INTERNAL_ERROR.
>>> Any workarounds would be greatly appreciated.
>>>
>>> Best regards,
>>> Dorian
>>>
>>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:

 We're also getting this error in code that was working recently. 
 Keen to know what's happened

 Justin

 On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>
> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 
> solution and ran the AddHtml5ad.cs, and this example also crashes.
>
>
>
> So it is reproducible in the examples.
>
> Can someone help me please?
>
> Thanks,
>
> Adam
>
>
>
> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>
>> Hello, I have been receiving the following error when attempting 
>> to create an html5 template for the last 36 hours:
>>
>> This is the only error information received:
>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, 
>> FieldPath: , Trigger: )
>>
>>
>> This has been working unchanged for over 8 months, yesterday it 
>> started throwing these errors.
>>
>> I am using v201609 ( I also tested on 201702, but same issue)
>>
>> The campaign and adgroup are created successfully, just uploading 
>> the html5 ads is failing.
>>
>> Here is my c# code:
>>
>>  AdWordsApiVersion.AdGroupAdService adGroupAdService = 
>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>> AdWordsApiVersion.TemplateAd html5Ad = new 
>> AdWordsApiVersion.TemplateAd()
>> {
>> name = adName,
>> templateId = 419,
>> finalUrls = new string[] { finalUrl },
>> displayUrl = displayUrl,
>> dimensions = new AdWordsApiVersion.Dimensions()
>> {
>>  

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

['Nadine Sundquist (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hello,

This is quite an old thread. Can you do me a HUGE favor? Could you please 
start a new thread with this question as I believe this may be a new issue?

Thanks,
Nadine, AdWords API Team

On Tuesday, November 6, 2018 at 7:23:21 PM UTC-5, Inessa M wrote:
>
> Hi all,
>
> I try to add some HTML5 ads using BatchJobs (I didn't try to send it 
> without BatchJobs; API version is 201802) and I get the same error. 
> Can anyone help me please? Thanks in advance.
>
> суббота, 4 марта 2017 г., 4:19:36 UTC+10 пользователь Nadine Sundquist 
> (AdWords API Team) написал:
>>
>> Hello AdWordsians,
>>
>> I just got the all clear that code has been pushed to our servers that 
>> should make this issue disappear. Please get in contact with me if you see 
>> this error happening with HTML5 ads. Based on my analysis, it looks like 
>> the issue first started late Wednesday night and continued into today. At 
>> this point, you should no longer see this error.
>>
>> Thanks,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords 
>> API Team) wrote:
>>>
>>> Hello Everyone!
>>>
>>> I no longer need the request IDs. I found the root cause by surfing our 
>>> logging servers. I've made this the top priority around here. I'll post an 
>>> update here when I have more news.
>>>
>>> Best,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords 
>>> API Team) wrote:

 Hello Adam,

 Would you happen to have request IDs for some of the failures on 
 AdGroupAdService? The *requestId* would be in your SOAP XML response. 
 That would help me narrow this down a little faster.

 Thanks,
 Nadine, AdWords API Team

 On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords 
 API Team) wrote:
>
> Greetings AdWordsians!
>
> Thank you to everyone who spoke up here. I'm looking into it. When 
> something like this happens, it doesn't tend to be a coincidence. I'll 
> get 
> back to you as soon as I finish investigating.
>
> Best,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>
>> Hi there,
>>
>> the same seems to happen when using BatchJobs. Any job that contains 
>> creation operations for HTML5 template ads reproducibly fails 
>> with BatchJobProcessingError.INTERNAL_ERROR.
>> Any workarounds would be greatly appreciated.
>>
>> Best regards,
>> Dorian
>>
>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>>
>>> We're also getting this error in code that was working recently. 
>>> Keen to know what's happened
>>>
>>> Justin
>>>
>>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:

 I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 
 solution and ran the AddHtml5ad.cs, and this example also crashes.



 So it is reproducible in the examples.

 Can someone help me please?

 Thanks,

 Adam



 On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:

> Hello, I have been receiving the following error when attempting 
> to create an html5 template for the last 36 hours:
>
> This is the only error information received:
> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: 
> , Trigger: )
>
>
> This has been working unchanged for over 8 months, yesterday it 
> started throwing these errors.
>
> I am using v201609 ( I also tested on 201702, but same issue)
>
> The campaign and adgroup are created successfully, just uploading 
> the html5 ads is failing.
>
> Here is my c# code:
>
>  AdWordsApiVersion.AdGroupAdService adGroupAdService = 
> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
> AdWordsApiVersion.TemplateAd html5Ad = new 
> AdWordsApiVersion.TemplateAd()
> {
> name = adName,
> templateId = 419,
> finalUrls = new string[] { finalUrl },
> displayUrl = displayUrl,
> dimensions = new AdWordsApiVersion.Dimensions()
> {
> width = width,
> height = height
> }
> };
> AdWordsApiVersion.MediaBundle mediaBundle = new 
> AdWordsApiVersion.MediaBundle()
> {
> data = html5ZipBytes,
> entryPoint = 
> 

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

[Inessa M]

Hi all,

I try to add some HTML5 ads using BatchJobs (I didn't try to send it 
without BatchJobs; API version is 201802) and I get the same error. 
Can anyone help me please? Thanks in advance.

суббота, 4 марта 2017 г., 4:19:36 UTC+10 пользователь Nadine Sundquist 
(AdWords API Team) написал:
>
> Hello AdWordsians,
>
> I just got the all clear that code has been pushed to our servers that 
> should make this issue disappear. Please get in contact with me if you see 
> this error happening with HTML5 ads. Based on my analysis, it looks like 
> the issue first started late Wednesday night and continued into today. At 
> this point, you should no longer see this error.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords 
> API Team) wrote:
>>
>> Hello Everyone!
>>
>> I no longer need the request IDs. I found the root cause by surfing our 
>> logging servers. I've made this the top priority around here. I'll post an 
>> update here when I have more news.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords 
>> API Team) wrote:
>>>
>>> Hello Adam,
>>>
>>> Would you happen to have request IDs for some of the failures on 
>>> AdGroupAdService? The *requestId* would be in your SOAP XML response. 
>>> That would help me narrow this down a little faster.
>>>
>>> Thanks,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords 
>>> API Team) wrote:

 Greetings AdWordsians!

 Thank you to everyone who spoke up here. I'm looking into it. When 
 something like this happens, it doesn't tend to be a coincidence. I'll get 
 back to you as soon as I finish investigating.

 Best,
 Nadine, AdWords API Team

 On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>
> Hi there,
>
> the same seems to happen when using BatchJobs. Any job that contains 
> creation operations for HTML5 template ads reproducibly fails 
> with BatchJobProcessingError.INTERNAL_ERROR.
> Any workarounds would be greatly appreciated.
>
> Best regards,
> Dorian
>
> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>
>> We're also getting this error in code that was working recently. Keen 
>> to know what's happened
>>
>> Justin
>>
>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>>>
>>> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 
>>> solution and ran the AddHtml5ad.cs, and this example also crashes.
>>>
>>>
>>>
>>> So it is reproducible in the examples.
>>>
>>> Can someone help me please?
>>>
>>> Thanks,
>>>
>>> Adam
>>>
>>>
>>>
>>> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>>>
 Hello, I have been receiving the following error when attempting to 
 create an html5 template for the last 36 hours:

 This is the only error information received:
 (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: 
 , Trigger: )


 This has been working unchanged for over 8 months, yesterday it 
 started throwing these errors.

 I am using v201609 ( I also tested on 201702, but same issue)

 The campaign and adgroup are created successfully, just uploading 
 the html5 ads is failing.

 Here is my c# code:

  AdWordsApiVersion.AdGroupAdService adGroupAdService = 
 (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
 AdWordsApiVersion.TemplateAd html5Ad = new 
 AdWordsApiVersion.TemplateAd()
 {
 name = adName,
 templateId = 419,
 finalUrls = new string[] { finalUrl },
 displayUrl = displayUrl,
 dimensions = new AdWordsApiVersion.Dimensions()
 {
 width = width,
 height = height
 }
 };
 AdWordsApiVersion.MediaBundle mediaBundle = new 
 AdWordsApiVersion.MediaBundle()
 {
 data = html5ZipBytes,
 entryPoint = 
 GaTemplateManager.GoogleAdEntryPointHtml,
 type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
 };
 html5Ad.templateElements = new 
 AdWordsApiVersion.TemplateElement[] {
 new AdWordsApiVersion.TemplateElement() {
 uniqueName = "adData",
 fields = new 
 

Re: UNEXPECTED_INTERNAL_API_ERROR

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello Stella,

Looks like you are following up with Sreelakshmi on another thread 
,
 
to avoid confusion please followup on that thread only.

Regards,
Sai Teja, AdWords API Team.

On Thursday, June 28, 2018 at 12:30:04 PM UTC-4, Get Work wrote:
>
> Hi there,
>
> We're experiencing the following API error, just wondered if this was a 
> temporary error, or when it would be fixed.
>
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.
>
> Thanks
>

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Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

['Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hello, 

Could you please share your code snippet and values of the variables (if 
any) along with the CID? You can use reply privately to author option if 
you prefer that.

Thanks,
Sreelakshmi, AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

['Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hello, 

Could you please try the below and see if that works for you? Once you are 
able to generate the logs, please share the SOAP logs so that I can take a 
closer look. You can use reply privately to author while sharing the 
details. 

import logging
..
logging.basicConfig(level=logging.INFO, 
format=googleads.util.LOGGER_FORMAT) 
logging.getLogger('suds.transport').setLevel(logging.DEBUG)

Thanks,
Sreelakshmi, AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

[Stella]

hi Sreelakshmi,
I am trying to do the same thing as the poster.
Can you share about the right way to get soap log?
I am using below, but could not find extra log.
Thank you, Stella

import logging
logging.basicConfig(level=logging.INFO)
logging.getLogger('suds.transport').setLevel(logging.DEBUG)


trial_result = trial_service.mutate([trial_operation_set])


On Friday, August 24, 2018 at 2:51:50 PM UTC-7, Sreelakshmi Sasidharan 
(AdWords API Team) wrote:
>
> Hi Marcel,
>
> Your SOAP logs looks fine to me. The UNEXPECTED_INTERNAL_API_ERROR could 
> be due to a transient issue. Could you please confirm if you are seeing 
> this issue on retry? If so, could you give a try with a lesser number of 
> results like 100? If that request is failing, please share the SOAP logs of 
> that operation. We should be able to take a closer look with that. 
>
> Thanks,
> Sreelakshmi, AdWords API Team
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

[Stella]

hi Teja, 
I’d like to add some SOAP logs.  Following this instruction: 
https://github.com/googleads/googleads-python-lib/tree/b80b8b3741a55f1d00c5974bc58f92540663c6f6#user-content-how-do-i-log-soap-interactions
I ran this before call my service fn, I did not see more log pop up, this 
is right?

import logging
logging.basicConfig(level=logging.INFO)
logging.getLogger('suds.transport').setLevel(logging.DEBUG)

trial_result = trial_service.mutate([trial_operation_set])

Thanks ,Stella
On Thursday, June 28, 2018 at 2:27:50 PM UTC-7, Teja Makani wrote:
>
> Hello,
>
> There was an issue this morning. Our servers faced severe latency issues 
> resulting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
> 
>  to 
> some users. The issue should be resolved by now. If you are still facing 
> the issues, please share the SOAP logs of the failed request. That would 
> help us with the investigation. You could *reply privately to author *while 
> sharing the SOAP logs. Please let me know if you have any further 
> questions. 
>
> Regards,
> Sai Teja, AdWords API Team.
>

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Re: UNEXPECTED_INTERNAL_API_ERROR AdGroupAdService

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello Luigi,

Could you confirm how often you are seeing these errors and from when you 
are facing this issue? Could you please share the SOAP logs without 
redacting any information so that we can take a closed look? you could use 
r*eply 
privately to the author* option while share the details requested.

Regards,
Sai Teja, AdWords API Team.

On Friday, September 28, 2018 at 6:27:17 AM UTC-4, Luigi Taccetta wrote:
>
> I have a process which is fetching the Ads for several users, the 
> following API call is done several times a day, just with different Google 
> Tokens.
>
> 
> http://schemas.xmlsoap.org/soap/envelope/; xmlns:ns1="
> https://adwords.google.com/api/adwords/cm/v201802;>
> 
> 
> 00
> REDACTED
> unknown (AwApi-PHP, googleads-php-lib/37.1.0, 
> PHP/7.0.32-0ubuntu0.16.04.1)
> false
> false
> 
> 
> 
> 
> 
> Id
> Status
> HeadlinePart1
> HeadlinePart2
> Description
> Url
> DisplayUrl
> CreativeFinalUrls
> UrlData
> Path1
> Path2
> Labels
> BaseAdGroupId
> BaseCampaignId
> 
> Status
> IN
> ENABLED
> 
> 
> AdGroupId
> IN
> 000
> 
> 
> 
> Id
> ASCENDING
> 
> 
> 19500
> 500
> 
> 
> 
> 
> 
>
> Sometimes, and I don't know why, I get the 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>
> http://schemas.xmlsoap.org/soap/envelope/;>
> 
> 
> soap:Server
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro
> 
> https://adwords.google.com/api/adwords/cm/v201802;>
> 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro
> 
> ApiException
> http://www.w3.org/2001/XMLSchema-instance; xsi:type="InternalApiError">
> 
> 
> 
> 
> 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR
> InternalApiError
> UNEXPECTED_INTERNAL_API_ERROR
> 
> 
> 
> 
> 
> 
>
>
> Is there something I can do to avoid it?
> Which one is the best way to deal with it, just retrying?
> Is there a way to get a more specific error message?
>

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Re: UNEXPECTED_INTERNAL_API_ERROR API ERROR

['Luis Xander Talag (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Alex,

As of the moment, we haven't receive any technical issues on search or 
shopping campaigns. However, to better investigate your issues, could you 
provide the complete SOAP request and response logs when you encountered 
the error and reply to me via *Reply privately to author*?

Thanks and regards,
Luis
AdWords API Team

On Friday, September 14, 2018 at 12:08:55 AM UTC+8, Alex Connor wrote:
>
> Hi Luis,
>
> We're also seeing this error when trying to send products up to our 
> Accounts through the AdWords API. It's affecting both search and shopping 
> (slightly different error message on shopping) and seems like a widespread 
> issue considering it's not just; do you have any information on the current 
> status of the API and what the issue is?
>
> Cheers
>
> Alex
>
> On Thursday, September 13, 2018 at 4:08:26 AM UTC+1, Luis Xander Talag 
> (AdWords API Team) wrote:
>>
>> Hi Hazar,
>>
>> The UNEXPECTED_INTERNAL_API_ERROR 
>> 
>>  error you encountered could be due to temporary resource related issues 
>> in the AdWords API server or a possible bug. Could you confirm if you are 
>> still encountering this issue as of now? If you can confirm this, could you 
>> provide the complete SOAP request and response logs so that I can further 
>> investigate this? Please reply via *Reply privately to author*.
>>
>> Thanks and regards,
>> Luis
>> AdWords API Team
>>
>> On Thursday, September 13, 2018 at 5:53:55 AM UTC+8, hazar hayat wrote:
>>>
>>> We are receiving UNEXPECTED_INTERNAL_API_ERROR API ERROR with one of our 
>>> specific client id , the error seems started on September 10, 2018. 
>>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR API ERROR

[Alex Connor]

Hi Luis,

We're also seeing this error when trying to send products up to our 
Accounts through the AdWords API. It's affecting both search and shopping 
(slightly different error message on shopping) and seems like a widespread 
issue considering it's not just; do you have any information on the current 
status of the API and what the issue is?

Cheers

Alex

On Thursday, September 13, 2018 at 4:08:26 AM UTC+1, Luis Xander Talag 
(AdWords API Team) wrote:
>
> Hi Hazar,
>
> The UNEXPECTED_INTERNAL_API_ERROR 
> 
>  error you encountered could be due to temporary resource related issues 
> in the AdWords API server or a possible bug. Could you confirm if you are 
> still encountering this issue as of now? If you can confirm this, could you 
> provide the complete SOAP request and response logs so that I can further 
> investigate this? Please reply via *Reply privately to author*.
>
> Thanks and regards,
> Luis
> AdWords API Team
>
> On Thursday, September 13, 2018 at 5:53:55 AM UTC+8, hazar hayat wrote:
>>
>> We are receiving UNEXPECTED_INTERNAL_API_ERROR API ERROR with one of our 
>> specific client id , the error seems started on September 10, 2018. 
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR API ERROR

['Luis Xander Talag (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Hazar,

The UNEXPECTED_INTERNAL_API_ERROR 

 error you encountered could be due to temporary resource related issues in 
the AdWords API server or a possible bug. Could you confirm if you are 
still encountering this issue as of now? If you can confirm this, could you 
provide the complete SOAP request and response logs so that I can further 
investigate this? Please reply via *Reply privately to author*.

Thanks and regards,
Luis
AdWords API Team

On Thursday, September 13, 2018 at 5:53:55 AM UTC+8, hazar hayat wrote:
>
> We are receiving UNEXPECTED_INTERNAL_API_ERROR API ERROR with one of our 
> specific client id , the error seems started on September 10, 2018. 
>

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Re: UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

['Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Marcel,

Your SOAP logs looks fine to me. The UNEXPECTED_INTERNAL_API_ERROR could be 
due to a transient issue. Could you please confirm if you are seeing this 
issue on retry? If so, could you give a try with a lesser number of results 
like 100? If that request is failing, please share the SOAP logs of that 
operation. We should be able to take a closer look with that. 

Thanks,
Sreelakshmi, AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Kerwin,

To better investigate your issue, could you provide the complete SOAP 
request and response logs when you encountered the error? Please reply via 
*Reply 
privately to author*.

Thanks and regards,
Luis
AdWords API Team

On Monday, August 13, 2018 at 2:10:45 PM UTC+8, Kerwin Jorbina wrote:
>
> Hi,
>
> Any news on this? Were you able to make it work?
>
> I am also trying to add the CriterionUserInterest to the adgroup of the 
> campaign and I am encountering this error. I used 'Display'  as the 
> advertising_channel_type.
>
> The example code looks like this (*please don't mind if there are syntax 
> errors*):
>
> ad_group_criterion_service = client.service(:AdGroupCriterionService) 
> ad_group_criterion_service.mutate({
> operator: 'ADD',
> operand: {
> xsi_type: 'BiddableAdGroupCriterion',
> ad_group_id: some_number,
> criterion: {
> xsi_type: 'CriterionUserInterest',
> id: id
> }
> }
> })
>
>
> I tried to change the id to userInterestId also but I am getting an error 
> that userInterestId is not recognized.
>
> I have tried to hard code the id also from the values that is included in 
> the following: 
>
>- https://developers.google.com/adwords/api/docs/appendix/verticals
>- 
>
> https://developers.google.com/adwords/api/docs/appendix/codes-formats#affinity-categories
>
> Can someone help me?
>
> On Monday, January 22, 2018 at 12:10:57 AM UTC-5, Luis Xander Talag 
> (AdWords API Team) wrote:
>>
>> Hi Nima,
>>
>> Upon checking on your account, the campaign where this adGroupId belongs 
>> is with a Search Network with Display Select 
>>  as Campaign Type 
>> .
>>  
>> As you can see in this guide 
>> 
>> , CriterionUserInterest 
>> 
>>  can 
>> be created using user interest category ID (In-market 
>> 
>>  | Affinity 
>> )
>>  which 
>> is available via the Display Network only 
>>  campaign type. Please 
>> keep in mind that audience targeting 
>>  
>> is 
>> not available for all campaign types. 
>>
>> I suggest that if you want to create a CriterionUserInterest criterion, 
>> you should use a campaign with the Display Network only campaign type. 
>> Also, you may check the UI under *Display Network > + TARGETING > 
>> Interests & remarketing > Select category *on the available categories you 
>> can add in your campaign.
>>
>> Let me know if this helps.
>>
>> Thanks and regards,
>> Luis
>> AdWords API Team
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

[Kerwin Jorbina]

Hi,

Any news on this? Were you able to make it work?

I am also trying to add the CriterionUserInterest to the adgroup of the 
campaign and I am encountering this error. I used 'Display'  as the 
advertising_channel_type.

The example code looks like this (*please don't mind if there are syntax 
errors*):

ad_group_criterion_service = client.service(:AdGroupCriterionService) 
ad_group_criterion_service.mutate({
operator: 'ADD',
operand: {
xsi_type: 'BiddableAdGroupCriterion',
ad_group_id: some_number,
criterion: {
xsi_type: 'CriterionUserInterest',
id: id
}
}
})


I tried to change the id to userInterestId also but I am getting an error 
that userInterestId is not recognized.

I have tried to hard code the id also from the values that is included in 
the following: 

   - https://developers.google.com/adwords/api/docs/appendix/verticals
   - 
   
https://developers.google.com/adwords/api/docs/appendix/codes-formats#affinity-categories

Can someone help me?

On Monday, January 22, 2018 at 12:10:57 AM UTC-5, Luis Xander Talag 
(AdWords API Team) wrote:
>
> Hi Nima,
>
> Upon checking on your account, the campaign where this adGroupId belongs 
> is with a Search Network with Display Select 
>  as Campaign Type 
> .
>  
> As you can see in this guide 
> , 
> CriterionUserInterest 
> 
>  can 
> be created using user interest category ID (In-market 
> 
>  | Affinity 
> )
>  which 
> is available via the Display Network only 
>  campaign type. Please 
> keep in mind that audience targeting 
>  
> is 
> not available for all campaign types. 
>
> I suggest that if you want to create a CriterionUserInterest criterion, 
> you should use a campaign with the Display Network only campaign type. 
> Also, you may check the UI under *Display Network > + TARGETING > 
> Interests & remarketing > Select category *on the available categories you 
> can add in your campaign.
>
> Let me know if this helps.
>
> Thanks and regards,
> Luis
> AdWords API Team
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello,

There was an issue this morning. Our servers faced severe latency issues 
resulting InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 

 to 
some users. The issue should be resolved by now. If you are still facing 
the issues, please share the SOAP logs of the failed request. That would 
help us with the investigation. You could *reply privately to author *while 
sharing the SOAP logs. Please let me know if you have any further 
questions. 

Regards,
Sai Teja, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR

[Kevin]

I saw the same issue, as well as a couple '(500) Internal Server Error's an 
hour or two ago.
Would be great to get an update.

Thanks,
Kevin

On Thursday, June 28, 2018 at 9:30:04 AM UTC-7, Get Work wrote:
>
> Hi there,
>
> We're experiencing the following API error, just wondered if this was a 
> temporary error, or when it would be fixed.
>
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.
>
> Thanks
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

[Caihua Du]

We encountered the same issue from our side. Any known issue from AdWords 
side? Thank you!

On Thursday, June 28, 2018 at 9:30:04 AM UTC-7, Get Work wrote:
>
> Hi there,
>
> We're experiencing the following API error, just wondered if this was a 
> temporary error, or when it would be fixed.
>
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.
>
> Thanks
>

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Re: UNEXPECTED_INTERNAL_API_ERROR when calling LabelService or SharedSetService

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hello Jianbo,

This issue has been fixed. Please let us know if you still hit that error.

Best,
Thanet, AdWords API Team

On Thursday, December 7, 2017 at 4:44:34 AM UTC+9, Jianbo zhu wrote:
>
> Hi, Adwords API team,
> in the last few days, we have seen quite a few UNEXPECTED_INTERNAL_API_ERROR 
> when calling LabelService or SharedSetService.  Wonder if there is any 
> ongoign issue for these two service? thanks. 
>
> The latest one is:
> Time: around  2017-12-06 07:58:24.2027972 (UTC)
> Service: Label Service
> GoogleCustomerId: 9215803799
>
> Could you please help take a look? 
>
> Thanks,
> Jianbo 
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR querying AdGroupAdService

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hello MdV,

I'm confirming this and will get back to you when I have more information.

Best,
Thanet, AdWords API Team

On Monday, February 19, 2018 at 3:04:56 PM UTC+9, Thanet Knack 
Praneenararat (AdWords API Team) wrote:
>
> Hello MdV,
>
> How often the error has happened? 
> The error can happen sometimes when there are transient issues on the 
> servers.
> Usually, the frequency of error will reduce and it will disappear within a 
> few days.
>
> If the issue persists for many days, please let me know.
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, February 13, 2018 at 10:33:13 PM UTC+9, MdV wrote:
>>
>> Hi API team,
>>
>> Since a couple of days we are seeing UNEXPECTED_INTERNAL_API_ERROR 
>> messages when retrieving template ads with the AdGroupAdService. Can you 
>> tell me if there is an issue with the service and if so when you expect it 
>> to be fixed?
>>
>>
>> Kind regards,
>> MdV
>>
>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR querying AdGroupAdService

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum]

Hello MdV,

How often the error has happened? 
The error can happen sometimes when there are transient issues on the 
servers.
Usually, the frequency of error will reduce and it will disappear within a 
few days.

If the issue persists for many days, please let me know.

Best,
Thanet, AdWords API Team

On Tuesday, February 13, 2018 at 10:33:13 PM UTC+9, MdV wrote:
>
> Hi API team,
>
> Since a couple of days we are seeing UNEXPECTED_INTERNAL_API_ERROR 
> messages when retrieving template ads with the AdGroupAdService. Can you 
> tell me if there is an issue with the service and if so when you expect it 
> to be fixed?
>
>
> Kind regards,
> MdV
>
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR querying AdGroupAdService

['Dhanya Sundararaju (AdWords API Team)' via AdWords API Forum]

Hi MdV,

Could you please send us the complete SOAP logs including request and 
response? You may opt to *reply privately to author*.

Regards,
Dhanya, AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

Upon checking on your account, the campaign where this adGroupId belongs is 
with a Search Network with Display Select 
 as Campaign Type 
.
 
As you can see in this guide 
, 
CriterionUserInterest 

 can 
be created using user interest category ID (In-market 

 | Affinity 
) 
which 
is available via the Display Network only 
 campaign type. Please keep 
in mind that audience targeting 
 is 
not available for all campaign types. 

I suggest that if you want to create a CriterionUserInterest criterion, you 
should use a campaign with the Display Network only campaign type. Also, 
you may check the UI under *Display Network > + TARGETING > Interests & 
remarketing > Select category *on the available categories you can add in 
your campaign.

Let me know if this helps.

Thanks and regards,
Luis
AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

The error CANNOT_ADD_CRITERIA_TYPE 

 means 
that the criteria type cannot be targeted for the ad group. Either the 
account is restricted to keywords only, the criteria type is incompatible 
with the campaign's bidding strategy, or the criteria type can only be 
applied to campaigns. To further investigate this issue, could you provide 
your clientCustomerId and adGroupId based on your SOAP logs? Please reply 
using *Reply privately to author*.

Thanks and regards,
Luis
AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

Thank you for providing these details. Based on your SOAP logs, you should 
use the userInterestId 

 instead of the id field because this is a required field when using the 
CriterionUserInterest 

 object. 
Also take note that you should use the BiddableAdGroupCriterion 

 as 
your operand instead of the AdGroupCriterion 
.
 
You may check this sample code 

 (also available in other languages) for reference. If you still encounter 
an error, kindly provide again your SOAP request and response logs so that 
I can further investigate the issue and reply using *Reply privately to 
author.*

Thanks and regards,
Luis
AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

[Nima Mirbakhsh]

Hi Luis,

Yes, I still receive the same error. I am coding in Node and using this 
package: https://www.npmjs.com/package/node-adwords to connect to the api.

As I mentioned before, I can create campaigns, adwords, and other criterions 
for gender, age, etc. with no error. Here is the SOAP request:

http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;  
xmlns:tns="https://adwords.google.com/api/adwords/cm/v201710; 
xmlns:jaxb="http://java.sun.com/xml/ns/jaxb;>



https://adwords.google.com/api/adwords/cm/v201710; 
xmlns="https://adwords.google.com/api/adwords/cm/v201710;>

x

x

false

xxx-xxx-







https://adwords.google.com/api/adwords/cm/v201710;>



ADD







80675














Error:


http://schemas.xmlsoap.org/soap/envelope/;>



https://adwords.google.com/api/adwords/cm/v201710;>

000562f9926f88780a017e03a0048c41

AdGroupCriterionService

mutate

1

597









soap:Server

[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro]



https://adwords.google.com/api/adwords/cm/v201710;>



[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro]

ApiException

http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="InternalApiError">







InternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR














Thanks,

Nima


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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

The UNEXPECTED_INTERNAL_API_ERROR 

 error you encountered could be due to a temporary resource related issues 
in the AdWords API server or a possible bug. Could you confirm if you are 
still encountering this issue as of now? If you can confirm this, could you 
provide the SOAP request and response logs so that I can further 
investigate this? If you haven't enabled the SOAP logs yet, kindly see this 
guide 

 on 
how to log SOAP interactions in Python. Please reply using *Reply privately 
to author *for security purposes.

Thanks and regards,
Luis
AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Milind Sankeshware (AdWords API Team)' via AdWords API Forum]

Hi Song,

The InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 

 that 
you are encountering could be due to an intermittent issue in the AdWords 
API servers. Could you please wait for some time and retry your request to 
see if the issue persists? If it does, could you send to me the SOAP 
request and response or any error logs so I can further investigate? Please 
reply using Reply privately to author.

Thanks,
Milind, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR when calling LabelService or SharedSetService

['Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API Forum]

Hi Jianbo, 

We are not aware of any known issues except the issue with Labels posted on 
this 

 thread. 
Could you please enable logging and share the SOAP request and response 
logs for both the services? Please use *reply privately to author* while 
sharing the logs. 

Thanks,
Sreelakshmi, AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana]

Thanks so much Nadine! I've verified and this works OK now for both 
problematic accounts. We very appreciate your help on this!


Cheers,

Oksana

On 01.12.17 04:43, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hi Oksana,

I just received word that the issue is fixed. Please take a look when 
you get a chance. If you experience any other issues around this, 
please get back to me.


Thanks,
Nadine, AdWords API Team

On Friday, November 17, 2017 at 4:14:32 PM UTC-5, Nadine Sundquist 
(AdWords API Team) wrote:


Hello Oksana,

I just wanted to give you a heads-up that we found the root cause.
Yay! We are currently working on a solution, but I don't have a
date for when a fix would be available. I'll keep you updated in
the coming weeks as I hear more.

Cheers,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 12:35:57 PM UTC-5, Nadine
Sundquist (AdWords API Team) wrote:

Hello Oksana,

I'm disappointed to tell you that we have not resolved it,
yet. I do have an active conversation going on internally on
this, but we haven't found the source of the issue. Thanks for
checking in on this!

Regards,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana
Sulyma wrote:

Hi Nadine!
How is it going with the solution of this issue? Any updates?
Looking forward to hear good news from you!
Thanks,
Oksana

On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana
Sulyma wrote:

Hi guys,
I'm requesting

https://adwords.google.com/api/adwords/mcm/v201702/CustomerService


and getting the next error:

soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@

com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@

com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR


curl_info is next:
( [url] =>

https://adwords.google.com/api/adwords/mcm/v201702/CustomerService


[content_type] => text/xml; charset=UTF-8 [http_code]
=> 500 [header_size] => 420 [request_size] => 858
[filetime] => -1 [ssl_verify_result] => 0
[redirect_count] => 0 [total_time] => 121.246653
[namelookup_time] => 0.004202 [connect_time] =>
0.287567 [pretransfer_time] => 0.87369 [size_upload]
=> 536 [size_download] => 1103 [speed_download] => 9
[speed_upload] => 4 [download_content_length] => -1
[upload_content_length] => 536 [starttransfer_time] =>
121.246455 [redirect_time] => 0 [redirect_url] =>
[primary_ip] => 173.194.222.100 [certinfo] => Array (
) [primary_port] => 443 [local_ip] => 10.99.99.22
[local_port] => 37912 )

my xml looks next:
http://schemas.xmlsoap.org/soap/envelope/
"
xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201702
"
xmlns:v201="https://adwords.google.com/api/adwords/cm/v201702
">
   
  
mytoken
myagent
  
   
   
  
   


This code works for lots of different Adwords
accounts, getting SOAP error just for one - can send
details on it.

Repeating the request doesn't help. Really need any
input which can help to troubleshoot. Thanks!

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hi Oksana,

I just received word that the issue is fixed. Please take a look when you 
get a chance. If you experience any other issues around this, please get 
back to me.

Thanks,
Nadine, AdWords API Team

On Friday, November 17, 2017 at 4:14:32 PM UTC-5, Nadine Sundquist (AdWords 
API Team) wrote:
>
> Hello Oksana,
>
> I just wanted to give you a heads-up that we found the root cause. Yay! We 
> are currently working on a solution, but I don't have a date for when a fix 
> would be available. I'll keep you updated in the coming weeks as I hear 
> more.
>
> Cheers,
> Nadine, AdWords API Team
>
> On Tuesday, November 14, 2017 at 12:35:57 PM UTC-5, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Hello Oksana,
>>
>> I'm disappointed to tell you that we have not resolved it, yet. I do have 
>> an active conversation going on internally on this, but we haven't found 
>> the source of the issue. Thanks for checking in on this!
>>
>> Regards,
>> Nadine, AdWords API Team
>>
>> On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana Sulyma wrote:
>>>
>>> Hi Nadine! 
>>> How is it going with the solution of this issue? Any updates?
>>> Looking forward to hear good news from you!
>>> Thanks,
>>> Oksana
>>>
>>> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:

 Hi guys,
 I'm requesting 
 https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
 getting the next error:

 soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
 com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
  
 @ 
 com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR


 curl_info is next:
 ( [url] => 
 https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
 [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
 => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
 [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
 [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
 [speed_upload] => 4 [download_content_length] => -1 
 [upload_content_length] 
 => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
 [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
 [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )

 my xml looks next:
 http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
 https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
 https://adwords.google.com/api/adwords/cm/v201702;>

   
  mytoken
  myagent
   


   

 

 This code works for lots of different Adwords accounts, getting SOAP 
 error just for one - can send details on it.

 Repeating the request doesn't help. Really need any input which can 
 help to troubleshoot. Thanks!  

>>>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Oksana,

I just wanted to give you a heads-up that we found the root cause. Yay! We 
are currently working on a solution, but I don't have a date for when a fix 
would be available. I'll keep you updated in the coming weeks as I hear 
more.

Cheers,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 12:35:57 PM UTC-5, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hello Oksana,
>
> I'm disappointed to tell you that we have not resolved it, yet. I do have 
> an active conversation going on internally on this, but we haven't found 
> the source of the issue. Thanks for checking in on this!
>
> Regards,
> Nadine, AdWords API Team
>
> On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana Sulyma wrote:
>>
>> Hi Nadine! 
>> How is it going with the solution of this issue? Any updates?
>> Looking forward to hear good news from you!
>> Thanks,
>> Oksana
>>
>> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>>>
>>> Hi guys,
>>> I'm requesting 
>>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
>>> getting the next error:
>>>
>>> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>>  
>>> @ 
>>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>>
>>>
>>> curl_info is next:
>>> ( [url] => 
>>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
>>> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
>>> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
>>> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
>>> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
>>> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
>>> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
>>> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
>>> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
>>> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>>>
>>> my xml looks next:
>>> http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
>>> https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
>>> https://adwords.google.com/api/adwords/cm/v201702;>
>>>
>>>   
>>>  mytoken
>>>  myagent
>>>   
>>>
>>>
>>>   
>>>
>>> 
>>>
>>> This code works for lots of different Adwords accounts, getting SOAP 
>>> error just for one - can send details on it.
>>>
>>> Repeating the request doesn't help. Really need any input which can help 
>>> to troubleshoot. Thanks!  
>>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi Alejandro,

Sorry, my mistake. :) What I was thinking was that there's not much point 
to setting *numberResults = 0 *in most cases, but I completely forgot about 
the use case of simply getting the count of objects that match the 
predicate you specified (e.g., from totalNumEntries 
),
 
where *numberResults=0* makes sense.

The underlying error on those requests are timeouts while reading data from 
your account. This can happen for a variety of reasons, including if there 
is a particularly high volume of requests against a particular account 
within a short time window. For example, on Nov 16, I see that anywhere 
from 200 to 9,000 requests per hour were issued against that account 
between 13:00 and 18:00 Pacific time.

In this situation, your best bet is to simply retry the request using some 
sort of retry policy (e.g., exponential backoff).

Thanks,
Josh, AdWords API Team

On Thursday, November 16, 2017 at 4:31:20 PM UTC-5, 
alejandro.grinb...@quanticmind.com wrote:
>
> Hi,
>
> According to the link you sent, the field (numberResults) must be greater 
> than* or equal *to 0. 
> Beyond that, i changed the value to use 100 (instead of 0) and i still get 
> the same error.
>
> Thanks,
> Alejandro
>
> On Thursday, November 16, 2017 at 11:49:12 AM UTC-3, Josh Radcliff 
> (AdWords API Team) wrote:
>>
>> Hi,
>>
>> I noticed that in your request, you are specifying the following in the 
>> *paging* element:
>>
>> 0
>> > xsi:type="xsd:int">0
>>
>> The numberResults 
>> 
>>  should 
>> be a value > 0, as it indicates how many results you want returned in each 
>> response (page). Could you try changing that value and let me know if you 
>> still encounter the error?
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Thursday, November 9, 2017 at 1:21:18 PM UTC-5, Shwetha Vastrad 
>> (AdWords API Team) wrote:
>>>
>>> Hi,
>>>
>>> Do you consistently encounter the InternalApiError 
>>> ?
>>>  
>>> Could you tell me if this error is seen with just this service or other 
>>> services as well? This error is usually related to temporary resource 
>>> related issues in the AdWords API server and retrying the request should 
>>> help in getting a successful response. Could you also send over the 
>>> clientCustomerIds for which you encountered this error? Please use the 
>>> *Reply 
>>> privately to author* option when responding.
>>>
>>> Thanks,
>>> Shwetha, AdWords API Team.
>>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR

[alejandro . grinberg]

Hi,

According to the link you sent, the field (numberResults) must be greater 
than* or equal *to 0. 
Beyond that, i changed the value to use 100 (instead of 0) and i still get 
the same error.

Thanks,
Alejandro

On Thursday, November 16, 2017 at 11:49:12 AM UTC-3, Josh Radcliff (AdWords 
API Team) wrote:
>
> Hi,
>
> I noticed that in your request, you are specifying the following in the 
> *paging* element:
>
> 0
>  xsi:type="xsd:int">0
>
> The numberResults 
> 
>  should 
> be a value > 0, as it indicates how many results you want returned in each 
> response (page). Could you try changing that value and let me know if you 
> still encounter the error?
>
> Thanks,
> Josh, AdWords API Team
>
> On Thursday, November 9, 2017 at 1:21:18 PM UTC-5, Shwetha Vastrad 
> (AdWords API Team) wrote:
>>
>> Hi,
>>
>> Do you consistently encounter the InternalApiError 
>> ?
>>  
>> Could you tell me if this error is seen with just this service or other 
>> services as well? This error is usually related to temporary resource 
>> related issues in the AdWords API server and retrying the request should 
>> help in getting a successful response. Could you also send over the 
>> clientCustomerIds for which you encountered this error? Please use the 
>> *Reply 
>> privately to author* option when responding.
>>
>> Thanks,
>> Shwetha, AdWords API Team.
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Josh Radcliff (AdWords API Team)' via AdWords API Forum]

Hi,

I noticed that in your request, you are specifying the following in the 
*paging* element:

0
0

The numberResults 

 should 
be a value > 0, as it indicates how many results you want returned in each 
response (page). Could you try changing that value and let me know if you 
still encounter the error?

Thanks,
Josh, AdWords API Team

On Thursday, November 9, 2017 at 1:21:18 PM UTC-5, Shwetha Vastrad (AdWords 
API Team) wrote:
>
> Hi,
>
> Do you consistently encounter the InternalApiError 
> ?
>  
> Could you tell me if this error is seen with just this service or other 
> services as well? This error is usually related to temporary resource 
> related issues in the AdWords API server and retrying the request should 
> help in getting a successful response. Could you also send over the 
> clientCustomerIds for which you encountered this error? Please use the *Reply 
> privately to author* option when responding.
>
> Thanks,
> Shwetha, AdWords API Team.
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Oksana,

I'm disappointed to tell you that we have not resolved it, yet. I do have 
an active conversation going on internally on this, but we haven't found 
the source of the issue. Thanks for checking in on this!

Regards,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana Sulyma wrote:
>
> Hi Nadine! 
> How is it going with the solution of this issue? Any updates?
> Looking forward to hear good news from you!
> Thanks,
> Oksana
>
> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>>
>> Hi guys,
>> I'm requesting 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
>> getting the next error:
>>
>> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>  
>> @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>
>>
>> curl_info is next:
>> ( [url] => 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
>> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
>> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
>> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
>> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
>> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
>> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
>> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
>> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
>> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>>
>> my xml looks next:
>> http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
>> https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
>> https://adwords.google.com/api/adwords/cm/v201702;>
>>
>>   
>>  mytoken
>>  myagent
>>   
>>
>>
>>   
>>
>> 
>>
>> This code works for lots of different Adwords accounts, getting SOAP 
>> error just for one - can send details on it.
>>
>> Repeating the request doesn't help. Really need any input which can help 
>> to troubleshoot. Thanks!  
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana Sulyma]

Hi Nadine! 
How is it going with the solution of this issue? Any updates?
Looking forward to hear good news from you!
Thanks,
Oksana

On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>
> Hi guys,
> I'm requesting 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
> getting the next error:
>
> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>  
> @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>
>
> curl_info is next:
> ( [url] => 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>
> my xml looks next:
> http://schemas.xmlsoap.org/soap/envelope/; 
> xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201702; 
> xmlns:v201="https://adwords.google.com/api/adwords/cm/v201702;>
>
>   
>  mytoken
>  myagent
>   
>
>
>   
>
> 
>
> This code works for lots of different Adwords accounts, getting SOAP error 
> just for one - can send details on it.
>
> Repeating the request doesn't help. Really need any input which can help 
> to troubleshoot. Thanks!  
>

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Re: UNEXPECTED_INTERNAL_API_ERROR

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi,

Do you consistently encounter the InternalApiError 
?
 
Could you tell me if this error is seen with just this service or other 
services as well? This error is usually related to temporary resource 
related issues in the AdWords API server and retrying the request should 
help in getting a successful response. Could you also send over the 
clientCustomerIds for which you encountered this error? Please use the *Reply 
privately to author* option when responding.

Thanks,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR when calling AdGroupCriterionService

[Caihua Du]

Thanks Sreelakshmi. The issue seems auto recovered and only last for a few 
mins (which cause about 10+ request failures). I will report again if I see 
more instances. 

Thanks,
Caihua.

On Wednesday, November 1, 2017 at 7:53:43 AM UTC-7, Sreelakshmi Sasidharan 
(AdWords API Team) wrote:
>
> Hi Caihua, 
>
> We are not aware of any issues at the moment. Could you please enable 
> logging 
>  and 
> share the complete SOAP request and response log for this operation? 
>
> Thanks,
> Sreelakshmi, AdWords API Team
>

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Re: UNEXPECTED_INTERNAL_API_ERROR when calling AdGroupCriterionService

['Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API Forum]

Hi Caihua, 

We are not aware of any issues at the moment. Could you please enable 
logging 
 and 
share the complete SOAP request and response log for this operation? 

Thanks,
Sreelakshmi, AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana]

Great news, thanks Nadine!!!

On 01.11.17 15:48, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hello Oksana,

I'm glad you checked in! I was able to reach the engineer who was 
assigned to be working on this on my team. On October 27th, he said he 
would be able to look at it by next week.


Cheers,
Nadine, AdWords API Team

On Wednesday, November 1, 2017 at 9:34:08 AM UTC-4, Oksana Sulyma wrote:

Hi Nadine! It's now more then 2 weeks since I asked you about
progress with this issue last time. Do you have any news on this?
Thank you!!!
Oksana

On Wednesday, October 11, 2017 at 2:04:26 AM UTC+3, Nadine
Sundquist (AdWords API Team) wrote:

Hello Oksana,

In case you missed my private message, we don't have a
solution for this, yet. I'll see if I can get someone else to
look at it on my team.

Best,
Nadine, AdWords API Team

On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana
Sulyma wrote:

Hi guys,
Any progress on this issue? Any idea will be helpful.
Thanks!
Oksana

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Oksana,

I'm glad you checked in! I was able to reach the engineer who was assigned 
to be working on this on my team. On October 27th, he said he would be able 
to look at it by next week.

Cheers,
Nadine, AdWords API Team

On Wednesday, November 1, 2017 at 9:34:08 AM UTC-4, Oksana Sulyma wrote:
>
> Hi Nadine! It's now more then 2 weeks since I asked you about progress 
> with this issue last time. Do you have any news on this? Thank you!!!
> Oksana
>
> On Wednesday, October 11, 2017 at 2:04:26 AM UTC+3, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Hello Oksana,
>>
>> In case you missed my private message, we don't have a solution for this, 
>> yet. I'll see if I can get someone else to look at it on my team.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote:
>>>
>>> Hi guys,
>>> Any progress on this issue? Any idea will be helpful.
>>> Thanks!
>>> Oksana
>>>
>>>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana Sulyma]

Hi Nadine! It's now more then 2 weeks since I asked you about progress with 
this issue last time. Do you have any news on this? Thank you!!!
Oksana

On Wednesday, October 11, 2017 at 2:04:26 AM UTC+3, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hello Oksana,
>
> In case you missed my private message, we don't have a solution for this, 
> yet. I'll see if I can get someone else to look at it on my team.
>
> Best,
> Nadine, AdWords API Team
>
> On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote:
>>
>> Hi guys,
>> Any progress on this issue? Any idea will be helpful.
>> Thanks!
>> Oksana
>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Oksana,

In case you missed my private message, we don't have a solution for this, 
yet. I'll see if I can get someone else to look at it on my team.

Best,
Nadine, AdWords API Team

On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote:
>
> Hi guys,
> Any progress on this issue? Any idea will be helpful.
> Thanks!
> Oksana
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana Sulyma]

Hi guys,
Any progress on this issue? Any idea will be helpful.
Thanks!
Oksana

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Oksana,

This really is a tough one to figure out. I'm working on pulling in some 
more people to try to help on this. Thank you for bumping the thread; it 
helps me explain the priority of this.

Best,
Nadine, AdWords API Team

On Monday, October 2, 2017 at 5:54:53 AM UTC-4, Oksana Sulyma wrote:
>
> Hi guys,
> Any news on this? We really need any ideas on how to get this working as 
> clients get anxious. Thanks you for any help!
>
> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>>
>> Hi guys,
>> I'm requesting 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
>> getting the next error:
>>
>> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>  
>> @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>
>>
>> curl_info is next:
>> ( [url] => 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
>> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
>> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
>> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
>> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
>> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
>> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
>> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
>> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
>> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>>
>> my xml looks next:
>> http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
>> https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
>> https://adwords.google.com/api/adwords/cm/v201702;>
>>
>>   
>>  mytoken
>>  myagent
>>   
>>
>>
>>   
>>
>> 
>>
>> This code works for lots of different Adwords accounts, getting SOAP 
>> error just for one - can send details on it.
>>
>> Repeating the request doesn't help. Really need any input which can help 
>> to troubleshoot. Thanks!  
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana Sulyma]

Hi guys,
Any news on this? We really need any ideas on how to get this working as 
clients get anxious. Thanks you for any help!

On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>
> Hi guys,
> I'm requesting 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
> getting the next error:
>
> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>  
> @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>
>
> curl_info is next:
> ( [url] => 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>
> my xml looks next:
> http://schemas.xmlsoap.org/soap/envelope/; 
> xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201702; 
> xmlns:v201="https://adwords.google.com/api/adwords/cm/v201702;>
>
>   
>  mytoken
>  myagent
>   
>
>
>   
>
> 
>
> This code works for lots of different Adwords accounts, getting SOAP error 
> just for one - can send details on it.
>
> Repeating the request doesn't help. Really need any input which can help 
> to troubleshoot. Thanks!  
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana]

Thanks Nadine!

On 22.09.17 00:56, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hello Oksana,

I accidentally set my net a little too wide when checking what's 
associated with that email. It's associated with only a few AdWords 
accounts as you pointed out, and it's associated with a lot of other 
non-AdWords accounts. That's where the confusion came in. You pointing 
that out has helped me narrow it down a bit. I'm working with one of 
my teammates to figure out who has an expertise in this area. This one 
is tough to figure out, so I'll get back to you as soon as we've 
gotten further in tracking this down.


Cheers,
Nadine, AdWords API Team

On Thursday, September 21, 2017 at 2:11:17 PM UTC-4, Oksana Sulyma wrote:

Hi guys!


You write on my problem:

" That email is associated with over 200 AdWords accounts.
Usually, the max that we see is 5 AdWords accounts. I traced down
the error on our end, and and it looks like it's timing out as
it's trying to retrieve all the accounts associated with that
email address."


Client had a clarification question:

"By accounts—can you confirm that it not child accounts being
referenced? Google only allows 5 accounts under an email and I
have like 3 total. I do have a lot of child accounts but the
problem never occurred until recently and I have added anything
that new. Let me know and I can try and troubleshoot."



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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Oksana,

I accidentally set my net a little too wide when checking what's associated 
with that email. It's associated with only a few AdWords accounts as you 
pointed out, and it's associated with a lot of other non-AdWords accounts. 
That's where the confusion came in. You pointing that out has helped me 
narrow it down a bit. I'm working with one of my teammates to figure out 
who has an expertise in this area. This one is tough to figure out, so I'll 
get back to you as soon as we've gotten further in tracking this down.

Cheers,
Nadine, AdWords API Team

On Thursday, September 21, 2017 at 2:11:17 PM UTC-4, Oksana Sulyma wrote:
>
> Hi guys!
>
>
> You write on my problem:
>
> " That email is associated with over 200 AdWords accounts. Usually, the 
> max that we see is 5 AdWords accounts. I traced down the error on our end, 
> and and it looks like it's timing out as it's trying to retrieve all the 
> accounts associated with that email address." 
>
>
> Client had a clarification question:
>
> "By accounts—can you confirm that it not child accounts being referenced? 
> Google only allows 5 accounts under an email and I have like 3 total. I do 
> have a lot of child accounts but the problem never occurred until recently 
> and I have added anything that new. Let me know and I can try and 
> troubleshoot."
>
>
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana Sulyma]

Hi guys!


You write on my problem:

" That email is associated with over 200 AdWords accounts. Usually, the max 
that we see is 5 AdWords accounts. I traced down the error on our end, and 
and it looks like it's timing out as it's trying to retrieve all the 
accounts associated with that email address." 


Client had a clarification question:

"By accounts—can you confirm that it not child accounts being referenced? 
Google only allows 5 accounts under an email and I have like 3 total. I do 
have a lot of child accounts but the problem never occurred until recently 
and I have added anything that new. Let me know and I can try and 
troubleshoot."



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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana]

Thanks Nadine! I'll let customer know these options.

On 19.09.17 23:22, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hello Oksana,

Using the current credentials that you're using, I don't know of a way 
of doing that. We're still trying to figure how things got in this 
state. You do have a few possible workarounds:


  * *Option 1:* The email you sent us earlier is associated with a lot
of accounts. If you don't need that email associated with so many
accounts, then try removing it from those accounts. Then there
will be fewer accounts coming back. In this Help Center article
, there are
instructions on how to remove emails from an account.
  * *Option 2:* Using another email that has access to the accounts
you care about, generate another set of credentials. Then, use
those credentials to make calls.

Best,
Nadine, AdWords API Team

On Tuesday, September 19, 2017 at 6:32:31 AM UTC-4, Oksana Sulyma wrote:

Hi Nadine,

Thanks for the reply. The problem is we use CustomerService
getCustomers to get the list of customer IDs. And we get
UNEXPECTED_INTERNAL_API_ERROR on this stage. Is there any other
automatic way to know customer IDs?

Thanks!

Oksana


On 19.09.17 01:40, 'Nadine Sundquist (AdWords API Team)' via
AdWords API Forum wrote:

Hi Oksana,

Thanks for bumping this thread. We're still looking into this.
Have you had a chance to try out the solution of putting the
client customer ID in the header to limit the number of users
coming back as explained in this blog post

?
I'm hoping that will at least be a workaround while we get to the
bottom of this.

Thanks,
Nadine, AdWords API Team

On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma
wrote:

Any news on this? Thanks!

On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana
Sulyma wrote:

Sent details in private message. Thanks!

On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3,
Shwetha Vastrad (AdWords API Team) wrote:

Hi,

Could you provide the email address which was used to
authorize the request along with the complete SOAP
request and response logs? Please use *Reply
privately to author* when responding.

Thanks,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Oksana,

Using the current credentials that you're using, I don't know of a way of 
doing that. We're still trying to figure how things got in this state. You 
do have a few possible workarounds:

   - *Option 1:* The email you sent us earlier is associated with a lot of 
   accounts. If you don't need that email associated with so many accounts, 
   then try removing it from those accounts. Then there will be fewer accounts 
   coming back. In this Help Center article 
   , there are 
   instructions on how to remove emails from an account.
   - *Option 2:* Using another email that has access to the accounts you 
   care about, generate another set of credentials. Then, use those 
   credentials to make calls.

Best,
Nadine, AdWords API Team

On Tuesday, September 19, 2017 at 6:32:31 AM UTC-4, Oksana Sulyma wrote:
>
> Hi Nadine,
>
> Thanks for the reply. The problem is we use CustomerService getCustomers 
> to get the list of customer IDs. And we get UNEXPECTED_INTERNAL_API_ERROR 
> on this stage. Is there any other automatic way to know customer IDs? 
>
> Thanks!
>
> Oksana
>
> On 19.09.17 01:40, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
> Forum wrote:
>
> Hi Oksana, 
>
> Thanks for bumping this thread. We're still looking into this. Have you 
> had a chance to try out the solution of putting the client customer ID in 
> the header to limit the number of users coming back as explained in this 
> blog post 
> ?
>  
> I'm hoping that will at least be a workaround while we get to the bottom of 
> this.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma wrote: 
>>
>> Any news on this? Thanks!
>>
>> On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana Sulyma 
>> wrote: 
>>>
>>> Sent details in private message. Thanks!
>>>
>>> On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
>>> (AdWords API Team) wrote: 

 Hi, 

 Could you provide the email address which was used to authorize the 
 request along with the complete SOAP request and response logs? Please use 
 *Reply 
 privately to author* when responding. 

 Thanks,
 Shwetha, AdWords API Team.

>>> -- 
> -- 
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> https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana]

Hi Nadine,

Thanks for the reply. The problem is we use CustomerService getCustomers 
to get the list of customer IDs. And we get 
UNEXPECTED_INTERNAL_API_ERROR on this stage. Is there any other 
automatic way to know customer IDs?


Thanks!

Oksana


On 19.09.17 01:40, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hi Oksana,

Thanks for bumping this thread. We're still looking into this. Have 
you had a chance to try out the solution of putting the client 
customer ID in the header to limit the number of users coming back as 
explained in this blog post 
? 
I'm hoping that will at least be a workaround while we get to the 
bottom of this.


Thanks,
Nadine, AdWords API Team

On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma wrote:

Any news on this? Thanks!

On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana
Sulyma wrote:

Sent details in private message. Thanks!

On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha
Vastrad (AdWords API Team) wrote:

Hi,

Could you provide the email address which was used to
authorize the request along with the complete SOAP request
and response logs? Please use *Reply privately to
author* when responding.

Thanks,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hi Oksana,

Thanks for bumping this thread. We're still looking into this. Have you had 
a chance to try out the solution of putting the client customer ID in the 
header to limit the number of users coming back as explained in this blog 
post 
?
 
I'm hoping that will at least be a workaround while we get to the bottom of 
this.

Thanks,
Nadine, AdWords API Team

On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma wrote:
>
> Any news on this? Thanks!
>
> On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana Sulyma wrote:
>>
>> Sent details in private message. Thanks!
>>
>> On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
>> (AdWords API Team) wrote:
>>>
>>> Hi,
>>>
>>> Could you provide the email address which was used to authorize the 
>>> request along with the complete SOAP request and response logs? Please use 
>>> *Reply 
>>> privately to author* when responding. 
>>>
>>> Thanks,
>>> Shwetha, AdWords API Team.
>>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana Sulyma]

Any news on this? Thanks!

On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana Sulyma wrote:
>
> Sent details in private message. Thanks!
>
> On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
> (AdWords API Team) wrote:
>>
>> Hi,
>>
>> Could you provide the email address which was used to authorize the 
>> request along with the complete SOAP request and response logs? Please use 
>> *Reply 
>> privately to author* when responding. 
>>
>> Thanks,
>> Shwetha, AdWords API Team.
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR for ConversionTrackerService.mutate(UploadConversion)

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi Gabriel,

Glad to be of help. I'll pass this feedback to the team to provide more 
meaningful error messages in these situations in the API response. 

Regards,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR for ConversionTrackerService.mutate(UploadConversion)

[Gabriel Kent]

Hi Shwetha,

Looks like that was the issue. Thank you for your help. I would have 
expected a more appropriate error to be returned which would help in my 
error handling, but I'm happy to at least know what the issue is now.

Thanks,
Gabriel

On Tuesday, September 12, 2017 at 2:03:05 PM UTC-7, Shwetha Vastrad 
(AdWords API Team) wrote:
>
> Hi Gabriel, 
>
> It looks like you are setting the attributionModelType to DATA_DRIVEN. 
> Please note that this attribution model is only available to accounts with 
> enough data. The requirements for this attribution model are provided here 
> . This could be the 
> reason these requests are failing. Could you check if this account has the "
> *Data-driven*" option for the “*Attribution model*” setting in the UI?
>
> Thanks,
> Shwetha, AdWords API Team.
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

[Oksana Sulyma]

Sent details in private message. Thanks!

On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
(AdWords API Team) wrote:
>
> Hi,
>
> Could you provide the email address which was used to authorize the 
> request along with the complete SOAP request and response logs? Please use 
> *Reply 
> privately to author* when responding. 
>
> Thanks,
> Shwetha, AdWords API Team.
>

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Re: UNEXPECTED_INTERNAL_API_ERROR for ConversionTrackerService.mutate(UploadConversion)

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi Gabriel, 

It looks like you are setting the attributionModelType to DATA_DRIVEN. 
Please note that this attribution model is only available to accounts with 
enough data. The requirements for this attribution model are provided here 
. This could be the 
reason these requests are failing. Could you check if this account has the "
*Data-driven*" option for the “*Attribution model*” setting in the UI?

Thanks,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi,

Could you provide the email address which was used to authorize the request 
along with the complete SOAP request and response logs? Please use *Reply 
privately to author* when responding. 

Thanks,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello AdWordsians,

I just got the all clear that code has been pushed to our servers that 
should make this issue disappear. Please get in contact with me if you see 
this error happening with HTML5 ads. Based on my analysis, it looks like 
the issue first started late Wednesday night and continued into today. At 
this point, you should no longer see this error.

Thanks,
Nadine, AdWords API Team

On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords 
API Team) wrote:
>
> Hello Everyone!
>
> I no longer need the request IDs. I found the root cause by surfing our 
> logging servers. I've made this the top priority around here. I'll post an 
> update here when I have more news.
>
> Best,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords 
> API Team) wrote:
>>
>> Hello Adam,
>>
>> Would you happen to have request IDs for some of the failures on 
>> AdGroupAdService? The *requestId* would be in your SOAP XML response. 
>> That would help me narrow this down a little faster.
>>
>> Thanks,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords 
>> API Team) wrote:
>>>
>>> Greetings AdWordsians!
>>>
>>> Thank you to everyone who spoke up here. I'm looking into it. When 
>>> something like this happens, it doesn't tend to be a coincidence. I'll get 
>>> back to you as soon as I finish investigating.
>>>
>>> Best,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:

 Hi there,

 the same seems to happen when using BatchJobs. Any job that contains 
 creation operations for HTML5 template ads reproducibly fails 
 with BatchJobProcessingError.INTERNAL_ERROR.
 Any workarounds would be greatly appreciated.

 Best regards,
 Dorian

 On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>
> We're also getting this error in code that was working recently. Keen 
> to know what's happened
>
> Justin
>
> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>>
>> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 
>> solution and ran the AddHtml5ad.cs, and this example also crashes.
>>
>>
>>
>> So it is reproducible in the examples.
>>
>> Can someone help me please?
>>
>> Thanks,
>>
>> Adam
>>
>>
>>
>> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>>
>>> Hello, I have been receiving the following error when attempting to 
>>> create an html5 template for the last 36 hours:
>>>
>>> This is the only error information received:
>>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , 
>>> Trigger: )
>>>
>>>
>>> This has been working unchanged for over 8 months, yesterday it 
>>> started throwing these errors.
>>>
>>> I am using v201609 ( I also tested on 201702, but same issue)
>>>
>>> The campaign and adgroup are created successfully, just uploading 
>>> the html5 ads is failing.
>>>
>>> Here is my c# code:
>>>
>>>  AdWordsApiVersion.AdGroupAdService adGroupAdService = 
>>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>>> AdWordsApiVersion.TemplateAd html5Ad = new 
>>> AdWordsApiVersion.TemplateAd()
>>> {
>>> name = adName,
>>> templateId = 419,
>>> finalUrls = new string[] { finalUrl },
>>> displayUrl = displayUrl,
>>> dimensions = new AdWordsApiVersion.Dimensions()
>>> {
>>> width = width,
>>> height = height
>>> }
>>> };
>>> AdWordsApiVersion.MediaBundle mediaBundle = new 
>>> AdWordsApiVersion.MediaBundle()
>>> {
>>> data = html5ZipBytes,
>>> entryPoint = 
>>> GaTemplateManager.GoogleAdEntryPointHtml,
>>> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
>>> };
>>> html5Ad.templateElements = new 
>>> AdWordsApiVersion.TemplateElement[] {
>>> new AdWordsApiVersion.TemplateElement() {
>>> uniqueName = "adData",
>>> fields = new 
>>> AdWordsApiVersion.TemplateElementField[] {
>>> new AdWordsApiVersion.TemplateElementField() 
>>> {
>>> name = "Custom_layout",
>>> fieldMedia = mediaBundle,
>>> type = 
>>> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
>>> },
>>> new 

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Everyone!

I no longer need the request IDs. I found the root cause by surfing our 
logging servers. I've made this the top priority around here. I'll post an 
update here when I have more news.

Best,
Nadine, AdWords API Team

On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords API 
Team) wrote:
>
> Hello Adam,
>
> Would you happen to have request IDs for some of the failures on 
> AdGroupAdService? The *requestId* would be in your SOAP XML response. 
> That would help me narrow this down a little faster.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords 
> API Team) wrote:
>>
>> Greetings AdWordsians!
>>
>> Thank you to everyone who spoke up here. I'm looking into it. When 
>> something like this happens, it doesn't tend to be a coincidence. I'll get 
>> back to you as soon as I finish investigating.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>>
>>> Hi there,
>>>
>>> the same seems to happen when using BatchJobs. Any job that contains 
>>> creation operations for HTML5 template ads reproducibly fails 
>>> with BatchJobProcessingError.INTERNAL_ERROR.
>>> Any workarounds would be greatly appreciated.
>>>
>>> Best regards,
>>> Dorian
>>>
>>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:

 We're also getting this error in code that was working recently. Keen 
 to know what's happened

 Justin

 On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>
> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution 
> and ran the AddHtml5ad.cs, and this example also crashes.
>
>
>
> So it is reproducible in the examples.
>
> Can someone help me please?
>
> Thanks,
>
> Adam
>
>
>
> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>
>> Hello, I have been receiving the following error when attempting to 
>> create an html5 template for the last 36 hours:
>>
>> This is the only error information received:
>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , 
>> Trigger: )
>>
>>
>> This has been working unchanged for over 8 months, yesterday it 
>> started throwing these errors.
>>
>> I am using v201609 ( I also tested on 201702, but same issue)
>>
>> The campaign and adgroup are created successfully, just uploading the 
>> html5 ads is failing.
>>
>> Here is my c# code:
>>
>>  AdWordsApiVersion.AdGroupAdService adGroupAdService = 
>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>> AdWordsApiVersion.TemplateAd html5Ad = new 
>> AdWordsApiVersion.TemplateAd()
>> {
>> name = adName,
>> templateId = 419,
>> finalUrls = new string[] { finalUrl },
>> displayUrl = displayUrl,
>> dimensions = new AdWordsApiVersion.Dimensions()
>> {
>> width = width,
>> height = height
>> }
>> };
>> AdWordsApiVersion.MediaBundle mediaBundle = new 
>> AdWordsApiVersion.MediaBundle()
>> {
>> data = html5ZipBytes,
>> entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
>> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
>> };
>> html5Ad.templateElements = new 
>> AdWordsApiVersion.TemplateElement[] {
>> new AdWordsApiVersion.TemplateElement() {
>> uniqueName = "adData",
>> fields = new 
>> AdWordsApiVersion.TemplateElementField[] {
>> new AdWordsApiVersion.TemplateElementField() {
>> name = "Custom_layout",
>> fieldMedia = mediaBundle,
>> type = 
>> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
>> },
>> new AdWordsApiVersion.TemplateElementField() {
>> name = "layout",
>> fieldText = "Custom",
>> type = 
>> AdWordsApiVersion.TemplateElementFieldType.ENUM
>> },
>> },
>> }
>> };
>> // Create the AdGroupAd.
>> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new 
>> AdWordsApiVersion.AdGroupAd()
>> {
>> adGroupId = adGroupId,
>> ad = html5Ad,
>> // Additional properties (non-required).
>>   

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Hello Adam,

Would you happen to have request IDs for some of the failures on 
AdGroupAdService? The *requestId* would be in your SOAP XML response. That 
would help me narrow this down a little faster.

Thanks,
Nadine, AdWords API Team

On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords API 
Team) wrote:
>
> Greetings AdWordsians!
>
> Thank you to everyone who spoke up here. I'm looking into it. When 
> something like this happens, it doesn't tend to be a coincidence. I'll get 
> back to you as soon as I finish investigating.
>
> Best,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>
>> Hi there,
>>
>> the same seems to happen when using BatchJobs. Any job that contains 
>> creation operations for HTML5 template ads reproducibly fails 
>> with BatchJobProcessingError.INTERNAL_ERROR.
>> Any workarounds would be greatly appreciated.
>>
>> Best regards,
>> Dorian
>>
>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>>
>>> We're also getting this error in code that was working recently. Keen to 
>>> know what's happened
>>>
>>> Justin
>>>
>>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:

 I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution 
 and ran the AddHtml5ad.cs, and this example also crashes.



 So it is reproducible in the examples.

 Can someone help me please?

 Thanks,

 Adam



 On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:

> Hello, I have been receiving the following error when attempting to 
> create an html5 template for the last 36 hours:
>
> This is the only error information received:
> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: , 
> Trigger: )
>
>
> This has been working unchanged for over 8 months, yesterday it 
> started throwing these errors.
>
> I am using v201609 ( I also tested on 201702, but same issue)
>
> The campaign and adgroup are created successfully, just uploading the 
> html5 ads is failing.
>
> Here is my c# code:
>
>  AdWordsApiVersion.AdGroupAdService adGroupAdService = 
> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
> AdWordsApiVersion.TemplateAd html5Ad = new 
> AdWordsApiVersion.TemplateAd()
> {
> name = adName,
> templateId = 419,
> finalUrls = new string[] { finalUrl },
> displayUrl = displayUrl,
> dimensions = new AdWordsApiVersion.Dimensions()
> {
> width = width,
> height = height
> }
> };
> AdWordsApiVersion.MediaBundle mediaBundle = new 
> AdWordsApiVersion.MediaBundle()
> {
> data = html5ZipBytes,
> entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
> };
> html5Ad.templateElements = new 
> AdWordsApiVersion.TemplateElement[] {
> new AdWordsApiVersion.TemplateElement() {
> uniqueName = "adData",
> fields = new 
> AdWordsApiVersion.TemplateElementField[] {
> new AdWordsApiVersion.TemplateElementField() {
> name = "Custom_layout",
> fieldMedia = mediaBundle,
> type = 
> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
> },
> new AdWordsApiVersion.TemplateElementField() {
> name = "layout",
> fieldText = "Custom",
> type = 
> AdWordsApiVersion.TemplateElementFieldType.ENUM
> },
> },
> }
> };
> // Create the AdGroupAd.
> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new 
> AdWordsApiVersion.AdGroupAd()
> {
> adGroupId = adGroupId,
> ad = html5Ad,
> // Additional properties (non-required).
> status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
> };
> AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation = 
> new AdWordsApiVersion.AdGroupAdOperation()
> {
> @operator = AdWordsApiVersion.Operator.ADD,
> operand = html5AdGroupAd
> };
>
> // Error is thrown on this line:
>
>