Tony,
We have performed a number of bi-directional XML integrations between Remedy
and a third party. Sadly it's not quite as simple as using a couple
webservices because there are so many other issues one must worry about (not
helped by the fact Remedy's webservices aren't very well thought
Vicky,
We have a product, if that helps? There's no SSO implementation (of any use)
in ARS6.3+, just a bunch of interfaces that have been there for years.
John
--
John Baker, J System Solutions Ltd.
http://www.javasystemsolutions.com
(m) +44 77 3639 3822
All,
This is entirely sensible, and I'm glad to see BMC are (finally) catching up
with the Java IT community and ditching ServletExec. Tomcat is being
constantly developed, and little has happened with ServletExec for years.
I always failed to grasp why someone would sign off payment for a
Brian,
I'm not entirely sure increasing the amount of memory is going to solve the
core problem that Jarl has identified. For every ActiveLink action that
requires something from the server, a request must be made back to the MT and
on a corporate LAN, that may take 50ms or so, but on a
**
Hello
We are having a few problems with email
1 The most
important one is that the Email Engine is opening 32 MAPI sessions and not
closing them down, this then results in incoming and outgoing email not being
processed. The server support team have told us that it is an
**
Hi All,
I have a problem
with an Archiving operation that I was doing for one of our
clients:
Environment
Details:
ARS
6.3
Helpdesk
6.0
OS Windows Server
2003
MS SQL Server
2000
I am posed with a
situation whereI need to archive around 150k records on the Helpdesk form
to another
Title: C API -- Create Ticket using Email: Category, Type, Item not working
**
You didnt mention the application
but are these valid values for those fields? In CSS, the value is generally Uncategorized
for the default value.
CRAIG J. CARTER
From: Action Request
System
Title: RE: ARS 6.3/7.0 on same server, with ITSM 6 and ITSM 7, respectiv ely?
**
Rebecca,
For Unix as long as both 9i and 10g are installed
all you have to do is to have a script that sets up the environment for each
bfore you start arsystem.
i.e.
oracle_9i.ksh
#!
**
Are there any whitepapers from BMC on Apache/Tomcat?
Yes. The ones I have now areL
Configuring Apache 2.x and Tomcat 5.x
using JK connectors -- not really remedy related.
Using Java 5 and Tomcat 5.5 with BMC
Remedy KM 7.0
I thought there were more, but I can't
find them right now...
-tony
Here's a method that should work on both User Tool and Mid-Tier.
On your form:
- create two hidden Character Fields (named _TEMPLATE and _HTML).
- create a hidden View Field.
- create buttons as needed to trigger your sounds.
Create an active link that sets the _TEMPLATE field when the form
**
John -
Thanks for the tips. I'll be investigating
third party solutions as requirements are defined. I'm sure your
product will be on the short list.
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
John Baker [EMAIL PROTECTED]
Sent by: Action Request System
discussion
Title: C API --> Create Ticket using Email: Category, Type, Item not working
**
Hello Craig,
Thanks for your reply. That made me think, because the
values for "Item" relies on what is being selected in "Type", which also relies
on what's being selected in "Category". But yet, these are valid
Title: C API --> Create Ticket using Email: Category, Type, Item not working
**
Have you checked an AL log to see if they are being blanked
on display for some reason? Have you checked in the DB to see if the
values are stored properly?
L. J. HeadSoftware EngineerRemedy Approved
Consultant
Title: RE: ARS 6.3/7.0 on same server, with ITSM 6 and ITSM 7, respectiv ely?
**
Rebecca:
You had better not be running Oracle as root.
I run one instance of Oracle as oracle. I don't know
if you can run both as the same user or not.
James McKenzie
L-3 GSI
From: Action Request System
Hi List,
We're planning to upgrade from our current ARS v5.6 to 6.3. I would like
to know the pre installation procedures to perform before making the
upgrade.Aslo if you can share your experience about the major issues to
consider during the upgrade.
Any help would be appriciated.
Best
Title: C API -- Create Ticket using Email: Category, Type, Item not working
**
What do you see when you look at the fields
in the database? Are they populated with the correct values?
Since those are valid values, have you
checked for workflow that is clearing those values on display
Title: RE: ARS Upgrade help??
**
Dip:
I don't think there ever was a 5.6 version of ARS. However, if you are considering upgrading from 5.1.2 to 6.3 you should be aware that licensing is strictly enforced. This means that you cannot use a login, except administrator, from two different
Title: C API --> Create Ticket using Email: Category, Type, Item not working
**
Hello all,
The problem has been solved. i didn't know that an innocent
looking Active Link was clearing up the CTIvalues everytime someone opens
the ticket through theuser tool.
Mikhail
Serate
Remedy Development
**
**
At the risk of being really simplistic, have you ensured that you
aren't working with display-only fields that don't
have any DB table behind them? I didn't hear if this was stock
out-of-the-box you were working on or possibly had some customization
involved where this might be the case? I
Title: C API --> Create Ticket using Email: Category, Type, Item not working
**
I forgot to say thank you for all the help!
:)
Mikhail
Serate
Remedy Development Team
Information Technologies
University of Calgary
(403) 210-9308
[EMAIL PROTECTED]
From: Action Request System discussion
**
I am trying to import a data to the form where the data came from. Currently nothing is in the form, however when I import the data it is not keeping the original 'Request ID' I tried different options but it kept on assigning the records new 'request ID' does any body know if there is a way to
**
I am assuming your are using the Import tool.Goto File-Preferences and click on the Duplicate Request ID tab. Select Replace Old Record with New Record.On 10/4/06,
Mimi Lakew [EMAIL PROTECTED] wrote:
**
I am trying to import a data to the form where the data came from. Currently nothing is in
**
ARS 5.1.2 SQL Windiws server Franl, Yes I am using Remedy Import tool. I tried that and still doing the same thing. By the way I just checked the csv file converted fromExcel file and all preceding 0's has been removed. I am thinking that couldbe the problem, is there anyway to prevent
Title: RE: ARS Upgrade help??
**
Jamie:
Yes, it is possible to log into the WUT and Mid-Tier from
the same machine, but the gotcha is when you try to do this from TWO different
machines. The problem you experience with Citrix is well
known
James McKenzie
L-3 GSI
From: Action Request
Hi dear listers
I have the next problem, I need to send messages to movil phone from my
remedy application, from a web application I execute the next command
for sending the message
http://smsweb.iusacell.com.mx/smsweb/msg.cgi?min=$pin$msg=$MSG$
How can I execute this from a filter in my remedy
**
Hi there...
We have an application named "Endora" which does play
sounds from the "Betwitched" TV show when it takes various actions. (About
the name... we had apparently used up all of the viable aliases for
"wizard." There was a lot of estrogen in the room at the time
:-)
Enodra uses
Good afternoon list:
Has anyone successfully implemented the File System ARDBC Plugin on a 7.0
server?
I tried putting it in to see if it worked (it works in 6.x) and as soon as I
tried to search the form, the Plugin Server hung and timed out.
Havent done logging yet, and I dont know if
I did send an email to [EMAIL PROTECTED] 2-3 weeks ago related to your
question., but has not recieved an answer yet.
--
Jarl
On 10/4/06, Mike Parker [EMAIL PROTECTED] wrote:
Good afternoon list:
Has anyone successfully implemented the File System ARDBC Plugin on a 7.0
server?
I tried
**
Listers,
I have a question regarding reports. Client is using
Mid-Tier 6.3 Patch 16, AR Server 6.3 Patch 16.
They are not using the Crystal Enterprise Server for
generating reports, instead they are using the ARSystem canned reports, which
are supossed to be functional on the web.
Title: CMDB Attributes Errors - Deleting
**
We tried creating a CMDB attributes in a class. We got an error and we can't remove them. The error was that the name we gave it had a - in it. When we try to remove them, we get a unique index violation
Any suggestions?
OH! BTW I HATE CMDB!
Guillermo,
I would suggest that you look to Perl for a very robust solution.
You can call the Perl script (in a $PROCESS$ Set field action) and
pass in the base URL , the PIN and the Message (or the whole string as
one if you really wanted to) then use a standard module like
**
What CMDB patch do you have installed?There is a KB article about removing errors like this from the CMDB data dictionary.--MichielOn 10/4/06,
Sanford, Claire [EMAIL PROTECTED] wrote:
**
We tried creating a CMDB attributes in a class. We got an error and we can't remove them. The
Title: CA's Clarity and ARS 6.3
**
Has anyone used the Clarity Service Connector available from CA to build integration with 6x apps? If so, any lessons learned or information on how it works etc. would be most helpful!
Thanks,
Devon
++CONFIDENTIALITY NOTICE++ The information in
Title: Need OOB Filter from ITSM 6.0
**
Hi Listers!
Would one of you please send me (off-list is fine) the def file for the out-of-the-box filter: HPD:Audit-AssignedToIndividual`!
Someone in this system's past life made undocumented changes to this filter that are causing problems and I'd
Hi Mattew
We have Solaris 9 and AR Server 5.1, some command line tool that we have use in
Solaris??
Thanks
Greetings
-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En
nombre de Carey Matthew Black
Enviado el: Miércoles, 04 de Octubre de
**
Thank you Michael that helped.Michiel Beijen [EMAIL PROTECTED] wrote: ** When you open the data in Excel from a text file: Set the data format in the column to "Text".If you already have an existing excel sheet with leading zeros removed: Select the column, right-click and select Format Cells,
**
I use excel a lot when I use remedy import, I just tchange
the file to a .txt instead of a .cvs before I open it in excel. It takes
care of that problem becuase when you open a text file in excel, you need to say
what each column is (ie text or number). I just select all as
text.
Bob
We have an initiative at my work entitled Why Not Microsoft?. We're
supposed to ask ourselves at critical application milestones if we should
contemplate moving Remedy to the Windows platform. We currently reside on
UNIX with an Oracle database, so Remedy is always being evaluated as a
**
Biggest advantage on UNIX - whenand if something goes wrong, most scripts are user readable - such as the startup scripts etc, so its easier for a well informed UNIX admin with Remedy knowledge to poke around and bring the system back up again...
A similar situation in UNIX, you might more
**
Rajeev,
Have you defined an Archive form and'Enabled' it by ticking the check box? Maybe I'm asking you the obvious...
Secondly, on what operation are you getting this error. There are 3 or4 options for copying records to the Archive form.. What have you chosen?
Cheers
Joe D'Souza
Remedy
One thin I have noticed on windows 2k server, it needs rebooting during
normal operations, it is more like SOP (this is just what I have seen.
Also, things disappear (ie: dlls)) or they get corrupted. We are now on
UNIX all the way around (DB,Application, Web) and I have yet to reboot
or
MSSQL Advantages:
- Case insensitive
MS OS Disadvantages:
- When things break a reboot is in order, when things really break a
rebuild is in order
- c api development typically requires purchasing an MS compiler and
learning an MS tool
- Open software sometimes has trouble working
**
You're welcome...
I did forget to mention themanual updates you have todo on your armonitor.conf file.. Sorry about that...
Good to know you got it working...
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message From: John Hanson [EMAIL
On SQL Server vs. Oracle -
Oracle scales better. Consider for a moment that most of Microsoft's
vision for SQL Server is on a quad processor box or less. Over 90% of SQL
Server installations have four or less processors. Anything over 8
processors and your looking at Windows DataCenter which
Similar to the questions Chris asked about the Product Categorizations, we're
wondering about BMC's sample Operation Categories.
The Operation Categorizations samples that we used in the ITSM 7 Implementation
Workshop training and the samples in ITSM 7 are different than what I am used
to
**
ARS 6.3
I have a filter trigger a "Run Process", I have seen statements that the workflow can wait for a value to return (in our case 1-2 seconds). And ideas on how I can retrieve this value?
Thanks,
RobBe one of the first to try Windows Live Mail.
__20060125___This
**
ARS 6.3
The runmacro command says it will work, but I have not found an example to work form, anybody have one? Or is there another way to update a field without using a macro.I would like to stay away from modify by email and directly modify the database via ODBC connection.
Thanks,
RobBe
Use a set fields with $PROCESS$ instead of a run process action. Look
up the PROCESS keyword for the details.
Axton Grams
Rob Backstrom wrote:
** ARS 6.3
I have a filter trigger a Run Process, I have seen statements that the
workflow can wait for a value to return (in our case 1-2
**
Hi Joe,
Thank you for your email.
After you enable the check box, and save the form , I get
the error as mentioned in the email.
Also, I am trying the "Copy to Archive and Delete from
Source" option for the Helpdesk case.
Is there anything that you could
suggest.
Thanks and Regards
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