Alex,
There won't be a document, but given you can read the Javascript, you can just
use this and LiveHeaders (for Firefox). Make up some example workflow, switch
on LiveHeaders and look at the requests. If you want further guidance, just
reverse engineer the BackchannelServlet and see how it
I restarted server, no result. But installing patch 18 helps. But I didn`t
catch what happened, and if it could repeat in the future.
Best regards,
Alexander Zinoviev
От: Action Request System discussion list(ARSList) от имени Greg Elphick
Отправлено: Пт,
Hello List,
We are now migrating our server from Solaris 9 - Oracle 9.2 environment to
Windows - SQL Server one.
There are 2 problems with this process -
1. Run process
2. Direct SQL
Is there a way to search for every workflow element which contains these
actions? In order to find out if
**
Dmitry,Try ARInside (its Free!). You can use it to easily search for all workflow using either Direct SQL or Run Process actions.Download it from http://www.mattreinfeldt.com/
Kind regards,MichielOn 10/6/06, Bezhenar, Dmitry [EMAIL PROTECTED] wrote:
Hello List,We are now migrating our server
Hi,
The easiest way is to use the search objects option in the admin tool (on a
recently synchronized search database.)
But if you haven't synchronized the search database, you can run the following
SQL statements to find out. I don't know the tables corresponding to escalation
actions.
So,
**
Angus,
Not quite the same, but I put some user signon tracking into place quite a while back - added a process onto the initform to push the IP address, user-id, date/time, PC name onto a tracking form (did it so we could see who was actually using the system)
Whilst it wouldn't tell you if
**
Hi,
Can we call push field action (submitting record) from oracle
without using insert sql command.
Which means this action should be able to fire remedy filterfrom
oracle..
Thanks and Regards,
Gopala Krishna.Peela
__20060125___This posting was
**
Hi
Is there any way to use Remedy API in Oracle DB..?
Thanks and Regards,
Gopala Krishna.Peela
__20060125___This posting was submitted with HTML in it___
**
Hi Michelle,
Thank you for your email, but I checked for fields with
that permission and even if I change that, I am not able to get the archive
working.
Anything else that you or anybody can
suggest.
Regards
Rajeev
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL
**
Can u write the store producers and call the
store producers using set fields
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gopala Krishna Peela
Sent: Friday, October 06, 2006
2:28 PM
To: arslist@ARSLIST.ORG
Subject: Perform
**
My requirement is execute the procedure
from oracle..and that procedure should be able to fire remedy filter..
Thanks and Regards,
Gopala Krishna.Peela
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanjeev_Gurram
Sent:
**
How would you like to use that? Please specify.When Remedy is on Oracle, you could create a table in Oracle and create a Remedy view form on top of that. Now you could use workflow and/or the API on the native Oracle table as well. Will this help you?
Kind regards,MichielOn 10/6/06, Gopala
**
Rob,Try to record your macro in the User tool, and then use it with Runmacro.Of course if you want to go Command Line you can also try and create your own API program, but that might be difficult if you are not familiar with C, Java, Perl, and/or the Remedy API.
Check also
It might also be interesting to have one of your network folks sniff your
traffic. We upgraded from Mb to Gb a couple of years ago, and one of our
switches was configured wrong, which caused a 50% packet loss. It
presented a similar symptom. When corrected, ARS, especially the Admin
tool and
Hi everyone,
ARS6.3
My development server is acting strangly with its arserverd process. In
fact, it takes all the CPU ressource and my other application which are
running on the same server crashes. My production server works perfectly. I
wonder where I should start investigating the source
My problem was there were two posts from the same person,
the other one being the spam.
Subj: hi people try this http://groups-beta.google.com;
was followed by his real post.
All google groups is is a front end to the 30 year old usenet news groups.
Everything old is new again.
However, the
Title: Data validation/pattern matching/control characters
**
Hello
Ive been asked to put some validation against some of our name and address fields. These are entered on a display only form, and need to be validated on a button push (ie well before the call has been submitted).
Typical
**
Do you have the DB on another box? What happens with CPU usage by the DBMS during these times?I guess you can switch on the API logging, and take a look what happens before the system will crash. If needed, you can then switch on filter and escalation logging if nessecary to see which part of
Angus,
You can use the API. Here is a small excerpt from a console app in
VB.Net. It retrieves a list of current users and outputs to the screen
(stdout). In a Filter use the Set Fields $PROCESS $ command to run the
app and capture its output.
Dim LoggedInUsers As System.Array
LoggedInUsers
**
Hi isabel,a best practice would be to use whitelisting instead of blacklisting, so say: only [A-Z] and [a-z] and [EMAIL PROTECTED]] so on.I guess you can pull this off using a guide but I am not sure how this would impact performance, I think it would not be really great.
If you have the skills
Isabel,
If you can use Remedy's built in formatting codes, as Michiel mentioned, with
only one or two active links then I think that would be the way to go.
For detailed validation or formatting operations my preference is to use the
DBMS. By creating a user defined function you can
I downloaded the Def Viewer from Matt Reinfeldt's site, and I have
NotePad++. How do you import this into NotePad++? I see where you can
manually create a new one but not import an existing one.
I have checked Google, and the documentation for NotePad++ but I didn't
see any option to import.
**
Stephen -
Place the xml file in C:\Documents and
Settings\login\Application Data\Notepad++\
Then notice the Defs AR System
available at the bottom of the Language menu
hth,
tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Heider, Stephen
[EMAIL PROTECTED]
Sent by: Action
**
Thanks, Tony. It worked.
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
Tony WorthingtonSent: Friday, October 06, 2006 10:01
AMTo: arslist@ARSLIST.ORGSubject: Re: OT: Def Viewer
Import into NotePad++
** Stephen - Place the xml file in
We are 100% home grown HelpDesk and change control, utilizing ARS 6,
(looking at moving to ar7 Unicode some how), Oracle, Apache, and
Linux.
We are looking for third party reporting options, we have so far looked
at Crystal, Cognos, ARS Report Link, and are now considering Hyperion
System 9 BI+
Title: Macros and Mid-Tier
**
Word on the street is that Remedy's User tool is eventually going to going to go away sometime in the future and only Mid-Tier will be used. Has anyone heard how Macro's are going to be created and used then?
Lisa Kemes
Tyco Electronics
Remedy Support
100
Title: Macros and Mid-Tier
**
I have heard that rumor for a few years. It may
happen, but I don't see how it would be beneficial to ARS customers. The Windows
User Tool runs about 10 times faster than mid tier, allows for generating
Crystal Reports (without purchasing the web version of
**
Lisa,The last word I heard (but it was only a word) is that there will be user tools around for the forseeable future. We also have gotten one for 7...I guess most macros can be easily replaced by workflow or perhaps by small apps. Can you describe how your organisation currently uses macros?
**
I am having a hard time finding an example of a macro doing a modify/update to work from. Any one have a quick example they could send me?
Thanks,
RobBe one of the first to try Windows Live Mail. Windows Live Mail.
__20060125___This posting was submitted with HTML in
Title: RE: FRIDAY:Humor?RE: Menu Trouble
**
Daniel:
Not necessarily. This list is a part of Google Groups as well as the User support mailing list for OpenOffice.org. I would state that neither of these were around thirty years ago, although it feels that way at times.
James McKenzie
L-3
John,
About a year ago, we implemented the following Remedy objects into our
data warehouse, to generate Hyperion 8 reports:
[1] T800 table with HPD:HelpDesk View
[2] T765 table with CHG:Change View
We also report against ACD data, and I was successful in creating
integrated Remedy/ACD
Thanks Audrey,
I do not have any direct experience with Hyperion tools. It does sound
like it could work. Once these tasks are performed then does this allow
users to do ad hoc reporting, or do you have to create canned reports
that users can then run, or both?
The Hyperion reporting tools look
John,
Users can generate their own reports via the Brio Portal, developers
such as yourself, can use Hyperion Explorer Tool via a SQL*Net
connection. Canned reports that users can run may be presented at the
portal, or Hyperion BI can distribute predefined reports in PDF format
via email.
Title: RE: FRIDAY:Humor?RE: Menu Trouble
**
And
your point is?
That
this group is forwarded to google groups, or whatever is,
does
not change the fact of what the technology/software
underneath
a
google group is.
Scary
thing is that i was actually in computing 30 years ago,
look
at
Hi Rebecca,
Maybe you have something more advanced than we have, but we've
customized areasamp.c to take the user supplied login id and passcode
and call a module to authenticate it. It works great for both the
WUT and mid-tier.
Let me know if you have any questions.
Julie
At 08:45 PM
Rob,
Well, we had to do it all the time in the old days, before there were such
things as Push-Fields...
You have to do it in four steps:
1. Open a Search-Form
2. Enter your query
3. Send the query to Actions-ModifyAll
4. Enter data in the fields you want to modify and press Save
Best
Just thought I'd wish Canadians a Happy Thanksgiving long weekend,
and listers play nice on Monday, I may not be watching.
... Daniel
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
Check out the OLD collection of macros from the
arslist.
http://ars.mainhelpdesk.com/arch/ars_Utilities.htm
Mark
__20060125___This posting was submitted with HTML in it___
**
Hi Daniel,
Maybe you could give out a special arslist award next year for the poster
who posted the most corrections to posts that didn't need correcting
:-)
Julie
At 09:36 AM 10/6/2006, you wrote:
**
And your point is?
That this group is forwarded to google groups, or whatever is,
does not
Title: RE: Happy Thanksgiving to my fellow Canadians
**
Dan:
For those South of the Northern Frontier in the United States: Happy Columbus Day on Monday.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
Title: RE: FRIDAY:Humor?RE: Menu Trouble
**
Dan:
That Google Groups is more that a collection of Usnet User
Groups.
And I don't dispute the fact that they are using old
technologies. They really need to get current
BTW, I was playing around with computers thirty years ago
too. (Gee is
**
TEACHER ARRESTED AT AIRPORTNEW YORK -- A public school teacher was
arrested today at John F. Kennedy International Airport as he attempted to
board a flight while in possession of a ruler, a protractor, a set square, a
slide rule and a calculator.At a morning press conference, Attorney
**
We mostly just have normal macros that customers
create. I hear that Mid-Tier does not have a macro tool yet. (Even
in 7.0)
Regards,
Lisa
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel
BeijenSent: Friday, October 06, 2006 10:30
Title: The Character and Menus
**
I have a search menu that calls the same form that the Menu is actually on (does that make sense?)
When I type something like BS into my field, hit save, then check the Menu, it comes up as BS
When I type something like BS into my field, hit save, then
Title: The "&" Character and Menus
**
Lisa,
Yes I have and it is "as designed". Doubling the
escapes it from its normal role a a concatenation operator.
If your menu uses the same field for Label and Value you
will see BS in the menu but BS will be pasted to the
field.
You can't do much
**
Lisa:
I obviously can't be sure, but my guess would be that most
of the macros that your users probably create are related to searching. If
that is the case the Mid-Tier 7.0 has added functionality to Save, Load, and
Run, defined, user-created, and most recent searches. You can even
**
Hello,If you can view the user log on the server, you will get the information.Thanks, Mahesh"Heider, Stephen" [EMAIL PROTECTED] wrote: Angus,You can use the API. Here is a small excerpt from a console app inVB.Net. It retrieves a list of current users and outputs to the
ARInside will give you several listing options. One of which is to look at
all AL's by Actions and will give you a list of how many AL's (and filters
for that matter) have each type of action as well as details of those
actions
L. J. Head
Software Engineer
Remedy Approved Consultant
Title: The "&" Character and Menus
**
Thanks John,
I just wanted to make sure there wasn't anything that I was
doing wrong.
Regards,
Lisa
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John
JSent: Friday, October 06, 2006 12:41 PMTo:
**
Hi
Mahesh,
wehere are you located?
thanks,
Raj
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
Mahesh PatilSent: Friday, October 06, 2006 11:46
AMTo: arslist@ARSLIST.ORGSubject: Re: Is there a way to
find
Lisa,
At this point I expect to see a User Tool through at least 3 or 4
more versions of ARS. (post v7.0.1) But I might be surprised to see it
go away sooner. But when/if it goes away then there will be a new
way to do the old tricks too. So no worries, just dreaming to
follow...
What I expect
**
Hi James,
This is for ARS 6.3 on Windows
To use the AREA plugin:
Turn on Cross Reference Blank Password from the admin tool
add the following lines to ar.cfg
External-Authentication-RPC-Socket: 390695
Plugin:
areasamp.dll
Now the hard part. You have to take the areasamp.c program that is
this was the solution
These Actives-links
CHG:CHG-AssignGroup03
CHG:CHG-AssignGroup04a
CHG:CHG-AssignGroup04b
I changed Display a List por - Use First Matching Request in all of
them
and that's it.
Regards
-- Forwarded message --
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
Title: The "&" Character and Menus
**
This is true for many Windows applications. In
ARS, when you need to display the value (not in a menu) you could use the
REPLACE() function to change into .
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
**
Hi Mathieu,Whats ur ARS 6.3 patch level and if you have Oracle, then Client version. With P18, there are couplf of memory leakage issues fixed and for Oracle 9.0.4 there is memory leak issue. Update your client.Thanks MaheshMathieu Pitre [EMAIL PROTECTED] wrote: Hi everyone,ARS6.3My
Title: RE: ARS 7.0.01 Maintenance Release
**
Thanks Axton.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Friday, October 06, 2006 10:12 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.01
Title: The "&" Character and Menus
**
Stephen,
I was going to suggest that but then the next time the menu
is used Lisa's users would get the BS. And we don't want to give our users any
BS ;^
Lisa could always push to a Display only filed and do the
REPLACE but though you save on db storage
Title: The "&" Character and Menus
**
John,
You are correct, if you save it back to the database with
only one . I was referring (although I didn't mention it) to
using the Replace function on display only fields, or fields that are not saved
back to the database.
If you need to save the
**
Hi Raj,Thanks for the email. I am placed at Pune.Kind Regards, Mahesh"Kulkarni, Gururaj" [EMAIL PROTECTED] wrote: ** Hi Mahesh, wehere are you located?thanks, Raj-Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On
I am really starting to feel like a novice here!
I am creating some Als that are triggered by a button click. They then
set several fields on the HPD:Helpdesk form and then the analyst hits
save.
When I do a test ticket, it tells me the Cat/type/item is not valid. I
have it in the system in
Gopala Krishna.Peela,
Remedy has a Java API.
I think you can write Java code and embed it into the Oracle
server... somehow... (not an Oracle DBA)
Assuming you can get that working then your Oracle process could
call an ARS API client and pass the data to ARS that way.
Could that meet the
**
Can I
have your contact information?
thanks,
Raj
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
Mahesh PatilSent: Friday, October 06, 2006 12:22
PMTo: arslist@ARSLIST.ORGSubject: Re: Is there a way to
find
Claire - have you checked in logs to see if anything else is getting set
that would trigger the CTI to NULL or some other value?
:)
Candace
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Friday, October
7.0.01 for the following products:
BMC Remedy Encryption Performance Security BMC Remedy AR System Server
BMC Remedy Encryption Premium Security
For those on the list who do not directly own Encryption or Migrator
(and thus may not receive the product update letter), I did want to
clarify the
The first thing I'd check is the most obvious: Have the SHR:Categorization
values been changed since that CTI combination was specified in the Active
Link Set Fields fired by the button?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Actually I have looked at that Sorry no go. Oracle imbeded java
does not allow you to call any external c modules. What I mean is if
the Remedy Java API were pure java it would work, but since the Java API
needs to call the c file (.so on Sun, .dll on Windows) it won't work.
You can call
Title: RE: Perform Push Field from Oracle
**
Fred:
Could you not do this through a database trigger and a stored procedure?
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick
**
That sounds cool. If one person were to create a
parameterized search on the Mid-Tier, would others be able to use it
too?
Lisa
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle
- IST contractorSent: Friday, October 06, 2006
David,
You know, we geeks, always want to run the latest version :-)
-
Jarl
On 10/6/06, Easter, David [EMAIL PROTECTED] wrote:
7.0.01 for the following products:
BMC Remedy Encryption Performance Security BMC Remedy AR System Server
BMC Remedy Encryption Premium Security
For those on the
**
ARSystem 6.03.00 Patch 16.
Solars 9
ITSM 6.0 no patch
In our system we have two forms that have a 6 field (Dynamic group range). We are trying to get amenu qualification: 'Dynamic Group' = $6$ to work. This is returning no values to the menu even though there are multiple records in
**
Great question, Lisa.
Here's my lame quick answer: Sort
of.
You can set it up for multiple users, but not in the
traditional way. Anytime a search is saved by an individual user, a record
is created/updated in the AR System Searches Preference form. You as an
administrator can "Copy to
**
Addendum to:
You as an administrator can "Copy to New",
updatethe 'User' field [and create an entry] forevery user that
needs to use the search.
Michelle
From: Lucero, Michelle - IST contractor
Sent: Friday, October 06, 2006 2:05 PMTo:
'arslist@ARSLIST.ORG'Subject: RE: Macros and
Title: Buttons/URLs disappearing on our Start Page
**
We have heard a number of reports from users who have noticed that buttons that are type URL on our Start Page have disappeared on the web.
To correct it we have to always recache our web servers. It appears that the buttons that are
I will be out of the office starting 10/06/2006 and will not return until
10/10/2006.
For any questions about Business Logistics and IT Applications please
contact Jackie Brainin.
For status updates for Remedy/IKON please contact Sandy Reed and for Remedy
Risk Change Management Lauren
Hello all, Happy Friday.
Next week I am going to have to set something up on the Remedy User Form
that pushes back a last login timestamp to the user form. I am just
wondering if any one has a best way to accomplish this, I am thinking of
firing off of the start form. I have multiple users
How about using the Event logging or the User logs? That data is already
tracked there.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, October 06, 2006 3:11 PM
To: arslist@ARSLIST.ORG
Title: Re: Macros and Mid-Tier
**
Michelle,
The macros that our folks create are a mixture. Macros that perform simple searches say for open tickets. Macros that perform more elaborate searches with variables. Macros that combine searches with reports that extract to a csv file for
Yes I did think of that but they really do not want that, the first problem,
they want to see it, and since that is an admin thing it is not all that
clean. But I am surprised that does not come out of the box on the remedy
user form. Might be a good suggestion.
James Collins
Supervisor
Client
Log in as an admin user and a non-admin user and see what the behavior
is under those two cases. You may be surprised.
Axton Grams
David Yearsley wrote:
**
ARSystem 6.03.00 Patch 16.
Solars 9
ITSM 6.0 no patch
In our system we have two forms that have a 6 field (Dynamic group
James,
Use the Init Form functionality. If I am not mistaken, it was introduced yet
undocumented in ARS 4.5.1. You should be able to find information on how to
use it in any of the 5.0 or above ARS guides. Basically, this is a
background form that can execute workflow when a user logs into the
Title: RE: Perform Push Field from Oracle
**
No. Oracle will not allow you tocall an
external c routine (the API's .dll or .so file) from inside a stored
procedure. The Remedy Java API requires the c API shared library (.dll or
.so) file. Apparently Oracle thought it was a security risk to
All,
I have created a Java API and now realize that I need to specify a TCP port
in the program. I am not exactly sure how to do this since I am using the
following method and do not see where to specify a port:
ARServerUser login(String rUser, String rPwd String rLocale, String Server)
If you are on 7.0, force the use of a preference server, then create a
filter that fires on getentry where $USER$ = '2' on the ar system user
preference form and set the date/time to a field you create.
It's always important to post the version you are using.
Axton Grams
Scott Parrish wrote:
--Tim
--
Check the Util class for the ARSetServerPort() method.
--Tim
- Original Message
From: Jack Samson [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Friday, October 6, 2006 7:54:21 PM
Subject: [ARSLIST] Java ARServerUser method / How to specify a TCP Port
All,
I have created
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